The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited IVR over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 May 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 567 563 570
Rank change year-on-year
-4 +7
Contract jobs citing IVR 77 60 48
As % of all contract IT jobs located in the UK 0.14% 0.11% 0.088%
As % of the Miscellaneous category 0.43% 0.34% 0.28%
Number of daily rates quoted 48 35 20
Median daily rate £350 £393 £425
Median daily rate % change year-on-year
-10.82% -7.64%
90% offered a daily rate of more than £270 £270 £250
10% offered a daily rate of more than £504 £538 £489
UK excluding London median daily rate £325 £393 £400
% change year-on-year
-17.19% -1.87%
Number of hourly rates quoted 4 1 0
Median hourly rate £21.50 £22.22 -
Median hourly rate % change year-on-year
-3.24% -
UK excluding London median hourly rate £21.50 £22.22 -
% change year-on-year
-3.24% -

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
17739 17541 17282
As % of all contract IT jobs located in the UK 33.06% 31.84% 31.85%
Number of daily rates quoted 11517 10775 10657
Median daily rate £425 £413 £410
Median daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £613 £600 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 592 717 748
Median hourly rate £22.00 £18.00 £20.00
Median hourly rate % change year-on-year
+22.22% -10.00%
90% offered a hourly rate of more than £12.50 £12.00 £11.92
10% offered a hourly rate of more than £47.33 £45.00 £42.50
UK excluding London median hourly rate £22.00 £18.47 £20.00
% change year-on-year
+19.11% -7.65%

IVR
Jobs Demand Trend

The demand trend of contract jobs citing IVR as a proportion of all IT contracts with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 30 May 2016.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 74 £353 -11.75% 16
London +6 21 £375 -6.25% 6
South East -12 13 £450 - 3
Yorkshire +6 10 £328 +21.48% 1
West Yorkshire -1 10 £328 +21.48%
Berkshire -7 9 £450 -7.69%
North West -10 9 £375 -25.00% 4
South West -1 8 £300 -
Somerset - 8 £300 -
Taunton - 8 £300 -
Leeds +2 7 £300 +9.09%
Reading -6 6 £450 -18.18%
Cheshire -4 5 £375 -25.00%
West Midlands -10 5 - - 1
North East - 5 - -
Warwickshire - 5 - - 1
Durham - 5 - -
Peterlee - 5 - -
City of London +44 4 £416 +22.42% 3
Hampshire -2 4 £425 +6.25% 1
Manchester -9 4 - - 3
Warwick - 4 - - 1
Scotland -18 3 £300 -14.28% 2
Chiswick - 3 £350 -
East of England +9 2 - - 1
Knutsford -7 2 £375 -25.00%
Edinburgh -9 2 £250 -28.57%
Hertfordshire - 2 - -
Basingstoke - 2 £425 -
Hook +2 1 - -

IVR
Top 30 Related IT Skills

For the 6 months to 30 May 2016, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 34 (26.77%) Telecoms
2 31 (24.41%) VoIP
3 30 (23.62%) Cisco
4 28 (22.05%) Microsoft
5 25 (19.69%) WAN
5 25 (19.69%) Agile Software Development
6 24 (18.90%) LAN
7 20 (15.75%) Avaya
8 19 (14.96%) TCP/IP
8 19 (14.96%) Finance
9 18 (14.17%) CTI
10 16 (12.60%) Analytical Skills
11 15 (11.81%) Unified Communications
11 15 (11.81%) Java
11 15 (11.81%) .NET
11 15 (11.81%) Scrum
12 14 (11.02%) Handset
12 14 (11.02%) Oracle
12 14 (11.02%) ITIL
12 14 (11.02%) MS Excel
12 14 (11.02%) Web Services
12 14 (11.02%) Project Management
13 13 (10.24%) XML
13 13 (10.24%) CRM
13 13 (10.24%) PABX
14 12 (9.45%) Test Scripting
15 11 (8.66%) Genesys
15 11 (8.66%) Management Information System
15 11 (8.66%) SQL Server
16 10 (7.87%) JIRA

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.51%) Confluence
1 7 (5.51%) Skype for Business
2 5 (3.94%) WebSphere
2 5 (3.94%) WebSphere Application Server
3 2 (1.57%) SharePoint
4 1 (0.79%) Apache
4 1 (0.79%) CMS
4 1 (0.79%) Exchange Server 2010
4 1 (0.79%) IIS
4 1 (0.79%) MS Exchange
4 1 (0.79%) nginx
Applications
1 14 (11.02%) MS Excel
2 4 (3.15%) MS Visio
3 3 (2.36%) MS Office
3 3 (2.36%) MS PowerPoint
4 2 (1.57%) OmniGraffle
Business Applications
1 6 (4.72%) Dynamics CRM
1 6 (4.72%) Radian6
Cloud Services
1 2 (1.57%) SaaS
2 1 (0.79%) Amazon AWS
2 1 (0.79%) Mimecast
Communications & Networking
1 31 (24.41%) VoIP
2 25 (19.69%) WAN
3 24 (18.90%) LAN
4 19 (14.96%) TCP/IP
5 18 (14.17%) CTI
6 15 (11.81%) Unified Communications
7 13 (10.24%) PABX
8 9 (7.09%) Cisco ICM
9 8 (6.30%) Firewall
9 8 (6.30%) OpenScape
9 8 (6.30%) PBX
10 7 (5.51%) H.323
11 6 (4.72%) Skype
12 4 (3.15%) Network Security
12 4 (3.15%) VPN
13 3 (2.36%) Internet
13 3 (2.36%) MPLS
13 3 (2.36%) MVNO
13 3 (2.36%) PSTN
13 3 (2.36%) RTP
Database & Business Intelligence
1 11 (8.66%) SQL Server
2 5 (3.94%) MySQL
3 2 (1.57%) Big Data
4 1 (0.79%) Relational Database
Development Applications
1 10 (7.87%) JIRA
2 8 (6.30%) Cucumber
2 8 (6.30%) SpecFlow
2 8 (6.30%) Team Foundation Server
2 8 (6.30%) Visual Studio
3 7 (5.51%) Subversion
4 5 (3.94%) JUnit
5 3 (2.36%) Bugzilla
5 3 (2.36%) HP UFT
5 3 (2.36%) Selenium
6 2 (1.57%) Git (software)
6 2 (1.57%) Trac
General
1 34 (26.77%) Telecoms
2 19 (14.96%) Finance
3 7 (5.51%) Banking
4 6 (4.72%) Retail
5 4 (3.15%) Back Office
5 4 (3.15%) Financial Institution
5 4 (3.15%) Front Office
6 3 (2.36%) Marketing
7 2 (1.57%) Investment Banking
8 1 (0.79%) Billing
8 1 (0.79%) Corporate Banking
8 1 (0.79%) German Language
8 1 (0.79%) Legal
8 1 (0.79%) Retail Banking
Job Titles
1 21 (16.54%) Analyst
2 17 (13.39%) Architect
3 15 (11.81%) Developer
4 12 (9.45%) Test Analyst
5 11 (8.66%) Project Manager
6 10 (7.87%) Solutions Architect
6 10 (7.87%) Voice Engineer
7 9 (7.09%) Support Engineer
8 8 (6.30%) Voice Support Engineer
9 7 (5.51%) Consultant
9 7 (5.51%) Telecoms Analyst
9 7 (5.51%) Telecoms Test Analyst
10 6 (4.72%) Avaya Specialist
10 6 (4.72%) Designer
11 5 (3.94%) Business Analyst
11 5 (3.94%) Java Developer
11 5 (3.94%) Senior Developer
11 5 (3.94%) Technical Leader
12 4 (3.15%) Support Technician
12 4 (3.15%) Tester
Libraries, Frameworks & Software Standards
1 15 (11.81%) .NET
2 14 (11.02%) Web Services
3 13 (10.24%) XML
4 9 (7.09%) VXML
5 8 (6.30%) EJB
5 8 (6.30%) Gherkin
6 6 (4.72%) J2EE
7 5 (3.94%) .NET Framework
7 5 (3.94%) ASP.NET
7 5 (3.94%) CSS
7 5 (3.94%) Hibernate
7 5 (3.94%) HTML
7 5 (3.94%) JAXB
7 5 (3.94%) Middleware
7 5 (3.94%) XSLT
8 3 (2.36%) JSP
8 3 (2.36%) RFC 2833
8 3 (2.36%) Servlets
9 2 (1.57%) XMPP
10 1 (0.79%) AngularJS
Miscellaneous
1 16 (12.60%) Analytical Skills
2 14 (11.02%) Handset
3 11 (8.66%) Management Information System
4 6 (4.72%) Data Centre
4 6 (4.72%) Smartcard
4 6 (4.72%) Social Media
5 5 (3.94%) Mobile App
6 4 (3.15%) Computer Science
7 3 (2.36%) Biometrics
7 3 (2.36%) VUI
8 2 (1.57%) Driving Licence
8 2 (1.57%) Equities
8 2 (1.57%) Fixed Income
8 2 (1.57%) Smart Meter
8 2 (1.57%) Statistics
8 2 (1.57%) User Experience
9 1 (0.79%) EqualLogic
9 1 (0.79%) Health Informatics
9 1 (0.79%) Informatics
9 1 (0.79%) Smartphone
Operating Systems
1 7 (5.51%) Windows
2 3 (2.36%) Linux
2 3 (2.36%) Windows Server 2003
3 2 (1.57%) Debian
3 2 (1.57%) Red Hat Enterprise Linux
3 2 (1.57%) SUSE
3 2 (1.57%) Windows Server
3 2 (1.57%) Windows Server 2008
3 2 (1.57%) Windows Server 2012
3 2 (1.57%) Windows XP
4 1 (0.79%) CentOS
4 1 (0.79%) Mac OS X
4 1 (0.79%) Windows 7
Processes & Methodologies
1 25 (19.69%) Agile Software Development
2 15 (11.81%) Scrum
3 14 (11.02%) ITIL
3 14 (11.02%) Project Management
4 13 (10.24%) CRM
5 12 (9.45%) Test Scripting
6 10 (7.87%) Continuous Improvement
6 10 (7.87%) Stakeholder Management
7 9 (7.09%) Time Management
8 8 (6.30%) SOA
9 7 (5.51%) Migration
9 7 (5.51%) PRINCE2
9 7 (5.51%) Service Management
9 7 (5.51%) Waterfall
10 6 (4.72%) ATDD
10 6 (4.72%) Enterprise Architecture
10 6 (4.72%) Performance Management
10 6 (4.72%) Performance Testing
10 6 (4.72%) Test Management
10 6 (4.72%) Trend Analysis
Programming Languages
1 15 (11.81%) Java
2 9 (7.09%) C#
2 9 (7.09%) SQL
3 7 (5.51%) JavaScript
4 1 (0.79%) C
4 1 (0.79%) T-SQL
Qualifications
1 9 (7.09%) Degree
1 9 (7.09%) ISEB
2 8 (6.30%) Cisco Certification
3 6 (4.72%) CCNA
3 6 (4.72%) CCNP
3 6 (4.72%) ISTQB Foundation Certification
4 4 (3.15%) CCVP
4 4 (3.15%) MBA
5 2 (1.57%) JNCIA
6 1 (0.79%) APMP
6 1 (0.79%) CCIE
6 1 (0.79%) CCNP Voice
6 1 (0.79%) CCSA
6 1 (0.79%) CCSE
6 1 (0.79%) Microsoft Certification
6 1 (0.79%) PMP
6 1 (0.79%) SC Cleared
6 1 (0.79%) Security Cleared
6 1 (0.79%) Six Sigma Black Belt
6 1 (0.79%) Six Sigma Green Belt
Quality Assurance & Compliance
1 5 (3.94%) QA
1 5 (3.94%) SLA
System Software
1 3 (2.36%) Active Directory
2 2 (1.57%) VMware Infrastructure
3 1 (0.79%) Firmware
3 1 (0.79%) Hyper-V
3 1 (0.79%) VMware ESXi
3 1 (0.79%) vSphere
Systems Management
1 9 (7.09%) Cisco UCCE
2 3 (2.36%) Cisco IPCC
2 3 (2.36%) Systems Management Server (SMS)
3 2 (1.57%) Cisco CUCM
3 2 (1.57%) Cisco UCCX
Vendors
1 30 (23.62%) Cisco
2 28 (22.05%) Microsoft
3 20 (15.75%) Avaya
4 14 (11.02%) Oracle
5 11 (8.66%) Genesys
6 9 (7.09%) HP
7 7 (5.51%) EMC
7 7 (5.51%) Pega
7 7 (5.51%) TIBCO
8 6 (4.72%) BT
8 6 (4.72%) Siemens
9 4 (3.15%) Citrix
9 4 (3.15%) VMware
10 3 (2.36%) Juniper
10 3 (2.36%) Verint
11 2 (1.57%) Capita
11 2 (1.57%) Nortel
11 2 (1.57%) Red Hat
11 2 (1.57%) Salesforce.com
12 1 (0.79%) CheckPoint
City, London
Harvey Nash plc
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