The first table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Interactive Voice Response (IVR)
Rank 465 482 509
Rank change year-on-year
+17 +27
Contract jobs citing IVR 65 96 79
As % of all contract IT jobs located in the UK 0.140% 0.165% 0.129%
As % of the Miscellaneous category 0.532% 0.673% 0.457%
Number of daily rates quoted 34 55 31
Average daily rate £425 £370 £395
Average daily rate % change year-on-year
+14.86% -6.32%
90% offered a daily rate of more than £300 £185 £320
10% offered a daily rate of more than £525 £448 £495
UK excluding London average daily rate £388 £378 £395
% change year-on-year
+2.64% -4.43%
Number of hourly rates quoted 1 0 0
Average hourly rate £14.96 - -
UK excluding London average hourly rate £14.96 - -
All of the Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
12228 14275 17282
As % of all contract IT jobs located in the UK 26.35% 24.50% 28.19%
Number of daily rates quoted 7363 8396 10253
Average daily rate £430 £425 £525
Average daily rate % change year-on-year
+1.17% -19.04%
90% offered a daily rate of more than £245 £251 £280
10% offered a daily rate of more than £600 £600 £650
UK excluding London average daily rate £350 £342 £340
% change year-on-year
+2.41% +0.51%
Number of hourly rates quoted 541 663 728
Average hourly rate £22.50 £23.00 £23.36
Average hourly rate % change year-on-year
-2.17% -1.54%
90% offered a hourly rate of more than £12.49 £12.50 £11.32
10% offered a hourly rate of more than £45.00 £45.00 £40.50
UK excluding London average hourly rate £22.00 £24.50 £26.50
% change year-on-year
-10.20% -7.54%

IVR
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IVR within the UK as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 17 May 2013.

IVR Daily Rate Histogram

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +12 59 £425 +14.09%
London +10 25 £450 +125.00%
City of London +7 9 £425 +21.42%
South East +18 7 £413 +8.55%
North West +17 7 - -
East of England +14 6 £475 +31.03%
South West +11 6 £200 -52.94%
Somerset +9 6 £200 -15.70%
Taunton +7 6 £200 -15.70%
West Yorkshire +5 6 £300 -7.69%
Yorkshire +1 6 £300 -7.69%
Leeds -4 6 £300 -17.24%
Bedfordshire +5 5 £500 +37.93%
Cheshire +7 4 - -
Dunstable +4 4 £475 -
Manchester +13 3 - -
Crawley - 3 £375 -
West Sussex - 3 £375 -
East Midlands -3 2 £227 -39.46%
Warrington - 2 - -
Northamptonshire +11 1 £314 -26.11%
Milton Keynes +6 1 - -
Buckinghamshire +5 1 - -
Knutsford -6 1 - -
Scotland -15 1 - -
Surrey - 1 £450 -
Oxfordshire - 1 £450 -
Nottinghamshire - 1 £140 -
Kent - 1 - -
Essex - 1 £400 -

IVR
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs within the UK citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 30 (27.03%) Cisco
2 25 (22.52%) Finance
3 24 (21.62%) Avaya
4 19 (17.12%) VoIP
5 18 (16.22%) Banking
6 17 (15.32%) CTI
7 16 (14.41%) Microsoft
8 15 (13.51%) WAN
9 14 (12.61%) Oracle
10 13 (11.71%) SQL Server
10 13 (11.71%) Telecoms
10 13 (11.71%) Cisco UCCE
11 12 (10.81%) Cisco Certification
11 12 (10.81%) Windows
11 12 (10.81%) LAN
11 12 (10.81%) PBX
12 11 (9.910%) CRM
13 10 (9.009%) Internet
13 10 (9.009%) TCP/IP
13 10 (9.009%) Firewall
13 10 (9.009%) Migration
14 9 (8.108%) Retail
14 9 (8.108%) Nortel
14 9 (8.108%) Cisco CUCM
15 8 (7.207%) Cisco UCCX
15 8 (7.207%) PABX
15 8 (7.207%) Linux
15 8 (7.207%) VMware
16 7 (6.306%) Supplier Management
16 7 (6.306%) WFM

IVR
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs within the UK citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Development
1 7 (6.306%) .NET
1 7 (6.306%) VXML
2 6 (5.405%) ASP.NET
3 5 (4.505%) Web Services
4 3 (2.703%) XML
4 3 (2.703%) WebSphere
5 2 (1.802%) HTML
6 1 (0.901%) WCF
6 1 (0.901%) XSL
6 1 (0.901%) LAMP
6 1 (0.901%) Hibernate
6 1 (0.901%) COM
6 1 (0.901%) CSS
Application Platforms
1 7 (6.306%) IIS
2 5 (4.505%) SharePoint
3 2 (1.802%) CICS
3 2 (1.802%) CMS
4 1 (0.901%) Captiva
4 1 (0.901%) EPiServer CMS
4 1 (0.901%) Lync
4 1 (0.901%) Documentum
4 1 (0.901%) Apache
Applications
1 7 (6.306%) MS Visio
2 6 (5.405%) MS Excel
3 3 (2.703%) MS Office
4 2 (1.802%) MS Project
4 2 (1.802%) MS PowerPoint
Business Applications
1 4 (3.604%) Oracle EBS
Communications & Networking
1 19 (17.12%) VoIP
2 17 (15.32%) CTI
3 15 (13.51%) WAN
4 12 (10.81%) LAN
4 12 (10.81%) PBX
5 10 (9.009%) TCP/IP
5 10 (9.009%) Internet
5 10 (9.009%) Firewall
6 8 (7.207%) PABX
7 6 (5.405%) Unified Communications
7 6 (5.405%) Cisco ICM
8 5 (4.505%) Intranet
8 5 (4.505%) BGP
8 5 (4.505%) H.323
9 4 (3.604%) Nortel Meridian
10 3 (2.703%) IP Telephony
10 3 (2.703%) Cisco ASA
10 3 (2.703%) Junos
10 3 (2.703%) SCCP
10 3 (2.703%) SS7
Database & Business Intelligence
1 13 (11.71%) SQL Server
2 5 (4.505%) GIS
3 2 (1.802%) MySQL
4 1 (0.901%) PostgreSQL
4 1 (0.901%) SQL Server Integration Services
4 1 (0.901%) Oracle Reports
4 1 (0.901%) Data Warehouse
4 1 (0.901%) TOAD
4 1 (0.901%) RDBMS
Development Applications
1 1 (0.901%) PVCS
1 1 (0.901%) Oracle Forms
1 1 (0.901%) Eclipse
1 1 (0.901%) ProC
1 1 (0.901%) Team Foundation Server
1 1 (0.901%) Axure RP
General
1 25 (22.52%) Finance
2 18 (16.22%) Banking
3 13 (11.71%) Telecoms
4 9 (8.108%) Retail
5 3 (2.703%) Back Office
5 3 (2.703%) Local Government
6 2 (1.802%) Retail Banking
6 2 (1.802%) Advertising
6 2 (1.802%) Financial Institution
7 1 (0.901%) Front Office
7 1 (0.901%) Billing
7 1 (0.901%) Manufacturing
Job Titles
1 19 (17.12%) Architect
2 15 (13.51%) Project Manager
3 13 (11.71%) Analyst
4 12 (10.81%) Voice Engineer
5 11 (9.910%) Solutions Architect
6 8 (7.207%) Cisco Engineer
6 8 (7.207%) Consultant
6 8 (7.207%) Developer
7 7 (6.306%) Business Analyst
8 6 (5.405%) Network Engineer
9 4 (3.604%) Cisco Voice Engineer
9 4 (3.604%) Voice Network Engineer
10 3 (2.703%) Cisco Network Engineer
10 3 (2.703%) SharePoint Developer
10 3 (2.703%) Lead Architect
10 3 (2.703%) Support Technician
10 3 (2.703%) Technical Architect
11 2 (1.802%) Programme Manager
11 2 (1.802%) IT Project Manager
11 2 (1.802%) Technical Consultant
Miscellaneous
1 6 (5.405%) Handset
2 5 (4.505%) Management Information System
2 5 (4.505%) SaaS
3 3 (2.703%) PaaS
4 2 (1.802%) CMDB
4 2 (1.802%) Mainframe
4 2 (1.802%) VSAM
5 1 (0.901%) SecurID
5 1 (0.901%) PDA
5 1 (0.901%) CESG
5 1 (0.901%) e-Health
5 1 (0.901%) Client/Server
5 1 (0.901%) NHS
5 1 (0.901%) Blackberry
5 1 (0.901%) Video Conferencing
5 1 (0.901%) Visualisation
5 1 (0.901%) Social Media
Operating Systems
1 12 (10.81%) Windows
2 8 (7.207%) Linux
3 6 (5.405%) Windows 7
4 3 (2.703%) Windows Server 2003
5 2 (1.802%) Debian
5 2 (1.802%) Ubuntu
5 2 (1.802%) UNIX
6 1 (0.901%) Solaris
6 1 (0.901%) Windows Server 2008
6 1 (0.901%) CentOS
6 1 (0.901%) Red Hat Enterprise Linux
Processes & Methodologies
1 11 (9.910%) CRM
2 10 (9.009%) Migration
3 7 (6.306%) Supplier Management
3 7 (6.306%) ITIL
3 7 (6.306%) WFM
4 6 (5.405%) Project Management
4 6 (5.405%) Stakeholder Management
5 5 (4.505%) Incident Management
5 5 (4.505%) Business Analysis
5 5 (4.505%) TOGAF
5 5 (4.505%) Quality Management
5 5 (4.505%) Change Management
5 5 (4.505%) PRINCE2
5 5 (4.505%) Business Intelligence
6 4 (3.604%) Web Development
6 4 (3.604%) Network Architecture
7 3 (2.703%) Integration Testing
7 3 (2.703%) Content Management
7 3 (2.703%) Service Delivery
7 3 (2.703%) Validation
Programming Languages
1 5 (4.505%) C#
1 5 (4.505%) SQL
2 4 (3.604%) C
3 3 (2.703%) Shell Script
4 2 (1.802%) COBOL
4 2 (1.802%) Java
5 1 (0.901%) JavaScript
5 1 (0.901%) PHP
5 1 (0.901%) PL/SQL
5 1 (0.901%) Bash shell
Qualifications
1 12 (10.81%) Cisco Certification
2 6 (5.405%) CCVP
2 6 (5.405%) CCNP
3 4 (3.604%) CCIE
4 2 (1.802%) CCNA
4 2 (1.802%) ISEB
5 1 (0.901%) JNCIA
5 1 (0.901%) SC Cleared
5 1 (0.901%) DV Cleared
5 1 (0.901%) Security Cleared
Quality Assurance & Compliance
1 4 (3.604%) QA
2 2 (1.802%) SLA
3 1 (0.901%) PCI DSS
System Software
1 5 (4.505%) VMware Server
1 5 (4.505%) VMware Infrastructure
1 5 (4.505%) XenApp
2 4 (3.604%) XenDesktop
3 1 (0.901%) vSphere
3 1 (0.901%) Hyper-V
3 1 (0.901%) Active Directory
Systems Management
1 13 (11.71%) Cisco UCCE
2 9 (8.108%) Cisco CUCM
3 8 (7.207%) Cisco UCCX
4 4 (3.604%) Oracle Enterprise Manager
5 2 (1.802%) Foglight
5 2 (1.802%) Cisco IPCC
6 1 (0.901%) SolarWinds Orion
6 1 (0.901%) OpenView
6 1 (0.901%) HP Quality Center
Vendors
1 30 (27.03%) Cisco
2 24 (21.62%) Avaya
3 16 (14.41%) Microsoft
4 14 (12.61%) Oracle
5 9 (8.108%) Nortel
6 8 (7.207%) VMware
7 7 (6.306%) Citrix
8 6 (5.405%) Verint
9 5 (4.505%) Genesys
10 4 (3.604%) Siemens
11 3 (2.703%) CheckPoint
11 3 (2.703%) CA
11 3 (2.703%) Sybase
11 3 (2.703%) IBM
12 2 (1.802%) HP
12 2 (1.802%) Nokia
12 2 (1.802%) Juniper
12 2 (1.802%) Mercator
12 2 (1.802%) BT
13 1 (0.901%) CyberTech
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