The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited IVR over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 563 564 567
Rank change year-on-year
+1 +3
Contract jobs citing IVR 98 85 66
As % of all contract IT jobs located in the UK 0.18% 0.15% 0.12%
As % of the Miscellaneous category 0.54% 0.46% 0.37%
Number of daily rates quoted 67 43 33
Median daily rate £475 £450 £355
Median daily rate % change year-on-year
+5.55% +26.76%
90% offered a daily rate of more than £300 £277 £223
10% offered a daily rate of more than £550 £525 £489
UK excluding London median daily rate £400 £425 £355
% change year-on-year
-5.88% +19.71%
Number of hourly rates quoted 3 1 1
Median hourly rate £21.50 £22.22 £33.50
Median hourly rate % change year-on-year
-3.24% -33.67%
UK excluding London median hourly rate £21.50 £22.22 £33.50
% change year-on-year
-3.24% -33.67%

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
18069 18495 17739
As % of all contract IT jobs located in the UK 33.55% 32.39% 32.41%
Number of daily rates quoted 11673 11639 10730
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £250 £250 £238
10% offered a daily rate of more than £600 £612 £600
UK excluding London median daily rate £385 £375 £350
% change year-on-year
+2.66% +7.14%
Number of hourly rates quoted 639 736 705
Median hourly rate £20.78 £19.00 £20.00
Median hourly rate % change year-on-year
+9.36% -5.00%
90% offered a hourly rate of more than £12.00 £12.25 £12.50
10% offered a hourly rate of more than £46.00 £47.50 £45.00
UK excluding London median hourly rate £21.50 £18.50 £20.50
% change year-on-year
+16.21% -9.75%

IVR
Jobs Demand Trend

The demand trend of contract jobs citing IVR as a proportion of all IT contracts with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 29 July 2016.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 94 £475 +5.55% 14
London +13 41 £525 +16.66% 4
North West +15 17 £520 +4.00% 2
Manchester - 13 £523 - 1
South East +7 12 £375 -17.58% 2
City of London +52 11 £525 +5.00% 2
Yorkshire -4 8 £327 +16.74% 1
South West -8 8 £300 -42.85% 1
Berkshire +6 7 £438 -14.63%
West Yorkshire -5 7 £327 +16.74% 1
West Midlands -18 7 £475 - 1
Somerset - 7 £300 - 1
Taunton - 7 £300 - 1
Leeds +2 6 £300 -14.89% 1
Warwickshire - 6 - - 1
Reading +9 4 £450 -14.28%
Warwick - 4 - - 1
Buckinghamshire +16 3 £298 - 1
East of England +16 3 £493 +15.88% 2
Scotland -1 3 £350 +3.70%
Milton Keynes +14 2 £325 - 1
Knutsford +2 2 £400 -20.00% 1
Cheshire +1 2 £400 -20.00% 1
Hampshire -3 2 - -
Twickenham - 2 £525 -
Basingstoke +2 1 - -
Glasgow +1 1 - -
Suffolk -1 1 - -
Swindon -1 1 - -
Halifax -4 1 £403 +49.07%

IVR
Top 30 Related IT Skills

For the 6 months to 29 July 2016, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 49 (30.43%) Telecoms
2 45 (27.95%) Cisco
3 41 (25.47%) VoIP
4 35 (21.74%) Finance
5 34 (21.12%) Microsoft
6 31 (19.25%) CTI
7 29 (18.01%) Avaya
7 29 (18.01%) Web Services
7 29 (18.01%) XML
8 28 (17.39%) WAN
9 26 (16.15%) LAN
10 22 (13.66%) Java
10 22 (13.66%) Oracle
10 22 (13.66%) Agile Software Development
10 22 (13.66%) Unified Communications
11 21 (13.04%) Degree
12 20 (12.42%) PBX
13 19 (11.80%) TCP/IP
14 18 (11.18%) Windows
15 17 (10.56%) SQL Server
15 17 (10.56%) VXML
15 17 (10.56%) Computer Science
16 16 (9.94%) Project Management
16 16 (9.94%) SQL
16 16 (9.94%) ITIL
16 16 (9.94%) SOA
16 16 (9.94%) Marketing
16 16 (9.94%) Banking
17 15 (9.32%) Handset
17 15 (9.32%) Active Directory

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.32%) Skype for Business
2 13 (8.07%) WebSphere
2 13 (8.07%) WebSphere Application Server
3 7 (4.35%) Confluence
4 3 (1.86%) CMS
5 2 (1.24%) Apache
5 2 (1.24%) SharePoint
6 1 (0.62%) Exchange Server 2010
6 1 (0.62%) IIS
6 1 (0.62%) MS Exchange
6 1 (0.62%) nginx
Applications
1 10 (6.21%) MS Excel
2 5 (3.11%) MS Office
3 4 (2.48%) MS Visio
4 3 (1.86%) InVision
4 3 (1.86%) OmniGraffle
5 2 (1.24%) MS PowerPoint
Business Applications
1 8 (4.97%) Radian6
1 8 (4.97%) Social Studio
2 1 (0.62%) Salesforce.com CRM
Cloud Services
1 3 (1.86%) Adobe Creative Cloud
1 3 (1.86%) SaaS
2 2 (1.24%) Force.com
2 2 (1.24%) Heroku
3 1 (0.62%) Amazon AWS
3 1 (0.62%) Mimecast
Communications & Networking
1 41 (25.47%) VoIP
2 31 (19.25%) CTI
3 28 (17.39%) WAN
4 26 (16.15%) LAN
5 22 (13.66%) Unified Communications
6 20 (12.42%) PBX
7 19 (11.80%) TCP/IP
8 15 (9.32%) H.323
8 15 (9.32%) PABX
8 15 (9.32%) Skype
9 11 (6.83%) Cisco ICM
9 11 (6.83%) LDAP
10 8 (4.97%) Firewall
10 8 (4.97%) OpenScape
11 3 (1.86%) Internet
11 3 (1.86%) MPLS
11 3 (1.86%) Network Security
11 3 (1.86%) PSTN
11 3 (1.86%) VPN
12 2 (1.24%) OSPF
Database & Business Intelligence
1 17 (10.56%) SQL Server
2 4 (2.48%) MySQL
3 2 (1.24%) Big Data
4 1 (0.62%) DB2
4 1 (0.62%) IBM InfoSphere
4 1 (0.62%) Oracle Database
Development Applications
1 11 (6.83%) JUnit
2 9 (5.59%) JIRA
3 7 (4.35%) Subversion
4 6 (3.73%) Cucumber
4 6 (3.73%) SpecFlow
4 6 (3.73%) Team Foundation Server
4 6 (3.73%) Visual Studio
5 3 (1.86%) Selenium
6 2 (1.24%) Bugzilla
6 2 (1.24%) HP UFT
7 1 (0.62%) Git (software)
7 1 (0.62%) Introscope
7 1 (0.62%) Trac
General
1 49 (30.43%) Telecoms
2 35 (21.74%) Finance
3 16 (9.94%) Banking
3 16 (9.94%) Marketing
4 9 (5.59%) Retail
5 6 (3.73%) Financial Institution
6 4 (2.48%) Back Office
6 4 (2.48%) Front Office
7 3 (1.86%) Investment Banking
8 2 (1.24%) Retail Banking
9 1 (0.62%) Advertising
9 1 (0.62%) Billing
9 1 (0.62%) Corporate Banking
9 1 (0.62%) German Language
9 1 (0.62%) Legal
9 1 (0.62%) Multimedia
Job Titles
1 24 (14.91%) Analyst
2 20 (12.42%) Architect
3 17 (10.56%) Project Manager
4 14 (8.70%) Voice Engineer
5 13 (8.07%) Developer
6 12 (7.45%) Solutions Architect
6 12 (7.45%) Test Analyst
7 10 (6.21%) Telecoms Analyst
8 9 (5.59%) Support Engineer
8 9 (5.59%) Telecoms Test Analyst
8 9 (5.59%) Unified Communications Engineer
9 8 (4.97%) Salesforce.com Architect
9 8 (4.97%) Voice Support Engineer
10 7 (4.35%) Consultant
11 6 (3.73%) Infrastructure Manager
11 6 (3.73%) Technical Leader
12 5 (3.11%) Cisco Engineer
12 5 (3.11%) Designer
12 5 (3.11%) Java Developer
12 5 (3.11%) Senior Developer
Libraries, Frameworks & Software Standards
1 29 (18.01%) Web Services
1 29 (18.01%) XML
2 17 (10.56%) VXML
3 13 (8.07%) .NET
3 13 (8.07%) J2EE
4 12 (7.45%) EJB
4 12 (7.45%) Hibernate
4 12 (7.45%) JAXB
4 12 (7.45%) XSLT
5 11 (6.83%) REST
5 11 (6.83%) SOAP
6 10 (6.21%) Middleware
6 10 (6.21%) XMPP
7 6 (3.73%) Gherkin
8 5 (3.11%) .NET Framework
8 5 (3.11%) ASP.NET
8 5 (3.11%) CSS
8 5 (3.11%) HTML
9 1 (0.62%) AngularJS
Miscellaneous
1 17 (10.56%) Computer Science
2 15 (9.32%) Analytical Skills
2 15 (9.32%) Handset
3 11 (6.83%) Mobile App
4 9 (5.59%) Management Information System
5 8 (4.97%) Biometrics
6 5 (3.11%) Data Centre
6 5 (3.11%) Social Media
7 4 (2.48%) Smartcard
8 3 (1.86%) Equities
8 3 (1.86%) Fixed Income
8 3 (1.86%) User Experience
9 2 (1.24%) AS400
9 2 (1.24%) Driving Licence
9 2 (1.24%) Smart Meter
9 2 (1.24%) Virtual Team
10 1 (0.62%) Enterprise Software
10 1 (0.62%) EqualLogic
10 1 (0.62%) Health Informatics
10 1 (0.62%) iSeries
Operating Systems
1 18 (11.18%) Windows
2 12 (7.45%) Windows Server
3 5 (3.11%) Linux
4 3 (1.86%) Windows Server 2008
5 2 (1.24%) Windows Server 2003
5 2 (1.24%) Windows Server 2012
6 1 (0.62%) AIX
6 1 (0.62%) CentOS
6 1 (0.62%) Debian
6 1 (0.62%) Mac OS X
6 1 (0.62%) Red Hat Enterprise Linux
6 1 (0.62%) SUSE
6 1 (0.62%) Unix
6 1 (0.62%) Windows XP
Processes & Methodologies
1 22 (13.66%) Agile Software Development
2 16 (9.94%) ITIL
2 16 (9.94%) Project Management
2 16 (9.94%) SOA
3 14 (8.70%) CRM
4 13 (8.07%) Scrum
4 13 (8.07%) Test Scripting
5 11 (6.83%) Migration
6 10 (6.21%) Data Modelling
6 10 (6.21%) Stakeholder Management
7 9 (5.59%) Continuous Improvement
8 8 (4.97%) Cisco ICM Scripting
8 8 (4.97%) Data Management
8 8 (4.97%) Master Data Management
9 7 (4.35%) Investment Management
9 7 (4.35%) PRINCE2
9 7 (4.35%) Time Management
9 7 (4.35%) User Acceptance Testing
10 6 (3.73%) Enterprise Architecture
10 6 (3.73%) Performance Management
Programming Languages
1 22 (13.66%) Java
2 16 (9.94%) SQL
3 7 (4.35%) C#
4 5 (3.11%) JavaScript
Qualifications
1 21 (13.04%) Degree
2 14 (8.70%) Cisco Certification
3 10 (6.21%) CCNA
4 9 (5.59%) CCNP
5 7 (4.35%) CCVP
5 7 (4.35%) ISEB
6 5 (3.11%) Microsoft Certification
7 4 (2.48%) ISTQB Foundation Certification
8 2 (1.24%) CCNP Voice
8 2 (1.24%) JNCIA
9 1 (0.62%) APMP
9 1 (0.62%) CCIE
9 1 (0.62%) CCSA
9 1 (0.62%) CCSE
9 1 (0.62%) MCP
9 1 (0.62%) PMI Certification
9 1 (0.62%) PMP
9 1 (0.62%) SC Cleared
9 1 (0.62%) Security Cleared
Quality Assurance & Compliance
1 12 (7.45%) QA
2 7 (4.35%) SLA
3 6 (3.73%) PCI DSS
4 2 (1.24%) Sarbanes-Oxley
System Software
1 15 (9.32%) Active Directory
2 1 (0.62%) VMware Infrastructure
2 1 (0.62%) vSphere
Systems Management
1 11 (6.83%) Cisco UCCE
2 5 (3.11%) Cisco CUCM
3 4 (2.48%) Cisco UCCX
4 3 (1.86%) Cisco IPCC
5 2 (1.24%) Systems Management Server (SMS)
6 1 (0.62%) CA Wily
6 1 (0.62%) Cisco Prime
Vendors
1 45 (27.95%) Cisco
2 34 (21.12%) Microsoft
3 29 (18.01%) Avaya
4 22 (13.66%) Oracle
5 14 (8.70%) Salesforce.com
6 12 (7.45%) Genesys
7 10 (6.21%) HP
8 9 (5.59%) Informatica
9 8 (4.97%) Salesforce Marketing Cloud
10 7 (4.35%) Conga
10 7 (4.35%) Nortel
10 7 (4.35%) Pardot
10 7 (4.35%) Pega
10 7 (4.35%) Siemens
10 7 (4.35%) TIBCO
11 6 (3.73%) BT
12 4 (2.48%) Citrix
13 3 (1.86%) IBM
13 3 (1.86%) Verint
13 3 (1.86%) VMware
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