The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited IVR over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 543 556 543
Rank change year-on-year
+13 -13
Contract jobs citing IVR 101 99 92
As % of all contract IT jobs located in the UK 0.19% 0.17% 0.16%
As % of the Miscellaneous category 0.56% 0.53% 0.50%
Number of daily rates quoted 69 47 43
Median daily rate £475 £425 £368
Median daily rate % change year-on-year
+11.76% +15.64%
90% offered a daily rate of more than £329 £280 £215
10% offered a daily rate of more than £550 £525 £484
UK excluding London median daily rate £425 £413 £360
% change year-on-year
+3.03% +14.58%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £31.75
UK excluding London median hourly rate - - £33.50

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
18052 18693 18504
As % of all contract IT jobs located in the UK 33.39% 32.51% 32.82%
Number of daily rates quoted 11662 11711 11067
Median daily rate £425 £425 £400
Median daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £250 £250 £240
10% offered a daily rate of more than £600 £612 £600
UK excluding London median daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 676 767 782
Median hourly rate £21.00 £20.00 £19.00
Median hourly rate % change year-on-year
+5.00% +5.26%
90% offered a hourly rate of more than £11.72 £12.00 £12.42
10% offered a hourly rate of more than £44.02 £45.90 £44.90
UK excluding London median hourly rate £22.50 £19.50 £19.00
% change year-on-year
+15.38% +2.63%

IVR
Jobs Demand Trend

The demand trend of contract jobs citing IVR as a proportion of all IT contracts with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 29 August 2016.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 96 £475 +5.55% 12
London +8 51 £475 +5.55% 4
North West +24 21 £485 +7.77% 1
City of London +33 13 £525 +5.00%
Manchester +2 11 £525 +31.25% 1
South East +9 10 £350 -22.22% 3
Buckinghamshire +18 8 £350 - 1
Milton Keynes +16 7 £375 -
Yorkshire -5 7 £327 -18.28% 1
Cheshire +13 6 £380 -15.55%
West Yorkshire +1 6 £327 -18.28% 1
Leeds 0 6 £327 -18.28% 1
East of England +23 5 £493 +15.88%
Knutsford +10 5 £380 -15.55%
West Midlands -29 4 £345 -31.00%
Scotland +1 3 £275 -21.42% 1
Swindon +1 2 - -
Wiltshire -4 2 - -
South West -5 2 - - 2
North East -13 2 - -
Newcastle upon Tyne -21 2 - -
Tyne and Wear -28 2 - -
Merseyside - 2 £425 -
Livingston - 2 £275 -
Staffordshire - 2 £475 -
Liverpool - 2 £425 -
Stafford - 2 £475 -
Barking - 2 - -
Twickenham - 2 £525 -
Hertfordshire - 2 - -

IVR
Top 30 Related IT Skills

For the 6 months to 29 August 2016, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 52 (29.21%) Cisco
2 46 (25.84%) VoIP
3 43 (24.16%) Avaya
4 41 (23.03%) Telecoms
5 37 (20.79%) Finance
6 34 (19.10%) CTI
7 33 (18.54%) Microsoft
8 32 (17.98%) WAN
9 30 (16.85%) XML
10 29 (16.29%) Web Services
10 29 (16.29%) LAN
11 25 (14.04%) Java
12 24 (13.48%) Agile Software Development
13 22 (12.36%) PBX
14 21 (11.80%) TCP/IP
14 21 (11.80%) Oracle
14 21 (11.80%) Unified Communications
15 20 (11.24%) Degree
15 20 (11.24%) Windows
16 19 (10.67%) SQL
16 19 (10.67%) CRM
17 18 (10.11%) Project Management
17 18 (10.11%) Genesys
18 17 (9.55%) Active Directory
18 17 (9.55%) VXML
18 17 (9.55%) Banking
18 17 (9.55%) Skype for Business
19 16 (8.99%) Marketing
19 16 (8.99%) Handset
19 16 (8.99%) H.323

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (9.55%) Skype for Business
2 12 (6.74%) WebSphere
2 12 (6.74%) WebSphere Application Server
3 5 (2.81%) Confluence
4 4 (2.25%) CMS
5 2 (1.12%) Apache
5 2 (1.12%) Office Communications Server
5 2 (1.12%) SharePoint
6 1 (0.56%) Cloud Foundry
6 1 (0.56%) Elasticsearch
6 1 (0.56%) Exchange Server 2010
6 1 (0.56%) IIS
6 1 (0.56%) MS Exchange
6 1 (0.56%) nginx
Applications
1 9 (5.06%) MS Excel
2 6 (3.37%) MS Office
3 4 (2.25%) InVision
3 4 (2.25%) MS Visio
3 4 (2.25%) OmniGraffle
4 2 (1.12%) MS PowerPoint
Business Applications
1 8 (4.49%) Radian6
1 8 (4.49%) Social Studio
2 1 (0.56%) Dynamics CRM
2 1 (0.56%) Salesforce.com CRM
Cloud Services
1 4 (2.25%) Adobe Creative Cloud
2 3 (1.69%) Heroku
2 3 (1.69%) SaaS
3 2 (1.12%) Amazon AWS
3 2 (1.12%) Force.com
4 1 (0.56%) Google Analytics
4 1 (0.56%) Mimecast
4 1 (0.56%) PaaS
Communications & Networking
1 46 (25.84%) VoIP
2 34 (19.10%) CTI
3 32 (17.98%) WAN
4 29 (16.29%) LAN
5 22 (12.36%) PBX
6 21 (11.80%) TCP/IP
6 21 (11.80%) Unified Communications
7 16 (8.99%) H.323
8 15 (8.43%) PABX
8 15 (8.43%) Skype
9 13 (7.30%) LDAP
10 11 (6.18%) Firewall
11 10 (5.62%) Cisco ICM
12 7 (3.93%) OpenScape
13 4 (2.25%) BIG-IP
13 4 (2.25%) Internet
14 3 (1.69%) DNS
14 3 (1.69%) Intranet
14 3 (1.69%) MPLS
14 3 (1.69%) VPN
Database & Business Intelligence
1 16 (8.99%) SQL Server
2 5 (2.81%) MySQL
3 3 (1.69%) Oracle Reports
3 3 (1.69%) PostgreSQL
4 2 (1.12%) Big Data
4 2 (1.12%) DB2
4 2 (1.12%) IBM InfoSphere
5 1 (0.56%) Oracle Database
Development Applications
1 10 (5.62%) JUnit
2 8 (4.49%) Cucumber
3 6 (3.37%) JIRA
4 5 (2.81%) SpecFlow
4 5 (2.81%) Team Foundation Server
4 5 (2.81%) Visual Studio
5 4 (2.25%) Selenium
5 4 (2.25%) Subversion
6 3 (1.69%) Git (software)
6 3 (1.69%) Jenkins
7 2 (1.12%) SoapUI
8 1 (0.56%) Introscope
8 1 (0.56%) Log4j
8 1 (0.56%) PHPUnit
8 1 (0.56%) WebDriver
General
1 41 (23.03%) Telecoms
2 37 (20.79%) Finance
3 17 (9.55%) Banking
4 16 (8.99%) Marketing
5 14 (7.87%) Retail
6 7 (3.93%) Financial Institution
7 3 (1.69%) Back Office
7 3 (1.69%) Investment Banking
8 2 (1.12%) Front Office
8 2 (1.12%) Retail Banking
9 1 (0.56%) Advertising
9 1 (0.56%) Billing
9 1 (0.56%) Corporate Banking
9 1 (0.56%) German Language
9 1 (0.56%) Legal
9 1 (0.56%) Multimedia
Job Titles
1 27 (15.17%) Architect
2 26 (14.61%) Analyst
3 22 (12.36%) Project Manager
4 15 (8.43%) Solutions Architect
5 14 (7.87%) Voice Engineer
6 12 (6.74%) Developer
7 10 (5.62%) Support Engineer
8 9 (5.06%) Consultant
8 9 (5.06%) Telecoms Analyst
8 9 (5.06%) Test Analyst
8 9 (5.06%) Unified Communications Engineer
9 8 (4.49%) Business Analyst
9 8 (4.49%) Salesforce.com Architect
9 8 (4.49%) Telecoms Test Analyst
9 8 (4.49%) Voice Support Engineer
10 7 (3.93%) Infrastructure Manager
11 6 (3.37%) Senior Manager
11 6 (3.37%) Senior Project Manager
11 6 (3.37%) Technical Manager
11 6 (3.37%) Telephony Manager
Libraries, Frameworks & Software Standards
1 30 (16.85%) XML
2 29 (16.29%) Web Services
3 17 (9.55%) VXML
4 14 (7.87%) J2EE
4 14 (7.87%) REST
4 14 (7.87%) SOAP
5 13 (7.30%) Hibernate
6 11 (6.18%) EJB
6 11 (6.18%) JAXB
6 11 (6.18%) XMPP
6 11 (6.18%) XSLT
7 10 (5.62%) .NET
8 9 (5.06%) Middleware
9 6 (3.37%) Gherkin
10 4 (2.25%) .NET Framework
10 4 (2.25%) HTML
11 3 (1.69%) ASP.NET
11 3 (1.69%) CSS
12 2 (1.12%) JMS
12 2 (1.12%) Spring
Miscellaneous
1 16 (8.99%) Handset
2 15 (8.43%) Computer Science
3 14 (7.87%) Analytical Skills
4 11 (6.18%) Management Information System
5 9 (5.06%) Mobile App
6 8 (4.49%) Biometrics
7 5 (2.81%) Social Media
8 4 (2.25%) Data Centre
8 4 (2.25%) Equities
8 4 (2.25%) Fixed Income
8 4 (2.25%) Smartcard
8 4 (2.25%) User Experience
9 3 (1.69%) AS400
9 3 (1.69%) Driving Licence
10 2 (1.12%) Algorithms
10 2 (1.12%) iSeries
10 2 (1.12%) Smart Meter
10 2 (1.12%) Virtual Team
11 1 (0.56%) EqualLogic
11 1 (0.56%) Health Informatics
Operating Systems
1 20 (11.24%) Windows
2 12 (6.74%) Windows Server
3 10 (5.62%) Linux
4 7 (3.93%) Unix
5 3 (1.69%) Solaris
5 3 (1.69%) Windows Server 2008
6 2 (1.12%) AIX
6 2 (1.12%) Windows Server 2012
7 1 (0.56%) CentOS
7 1 (0.56%) Mac OS X
7 1 (0.56%) Windows Server 2003
Processes & Methodologies
1 24 (13.48%) Agile Software Development
2 19 (10.67%) CRM
3 18 (10.11%) Project Management
4 15 (8.43%) ITIL
4 15 (8.43%) SOA
5 14 (7.87%) Migration
5 14 (7.87%) Scrum
6 12 (6.74%) Test Scripting
7 11 (6.18%) Continuous Improvement
8 10 (5.62%) Data Modelling
8 10 (5.62%) WFM
9 9 (5.06%) Cisco ICM Scripting
9 9 (5.06%) Performance Management
10 8 (4.49%) Data Management
10 8 (4.49%) Master Data Management
11 7 (3.93%) Data Analysis
11 7 (3.93%) Disaster Recovery
11 7 (3.93%) Investment Management
11 7 (3.93%) Stakeholder Management
11 7 (3.93%) Waterfall
Programming Languages
1 25 (14.04%) Java
2 19 (10.67%) SQL
3 8 (4.49%) JavaScript
4 7 (3.93%) C#
5 1 (0.56%) C
5 1 (0.56%) C++
5 1 (0.56%) Perl
5 1 (0.56%) PHP
5 1 (0.56%) Python
Qualifications
1 20 (11.24%) Degree
2 15 (8.43%) Cisco Certification
3 11 (6.18%) CCNA
4 9 (5.06%) CCNP
5 6 (3.37%) ISEB
6 5 (2.81%) CCVP
6 5 (2.81%) Microsoft Certification
7 4 (2.25%) ISTQB Foundation Certification
8 3 (1.69%) SC Cleared
8 3 (1.69%) Security Cleared
9 2 (1.12%) CCNP Voice
9 2 (1.12%) JNCIA
10 1 (0.56%) APMP
10 1 (0.56%) CCIE
10 1 (0.56%) CCSA
10 1 (0.56%) CCSE
10 1 (0.56%) MCP
10 1 (0.56%) PMI Certification
10 1 (0.56%) PMP
Quality Assurance & Compliance
1 11 (6.18%) QA
2 9 (5.06%) PCI DSS
3 7 (3.93%) SLA
4 2 (1.12%) Sarbanes-Oxley
5 1 (0.56%) SDET
System Software
1 17 (9.55%) Active Directory
2 4 (2.25%) VMware Infrastructure
3 3 (1.69%) Virtual Servers
3 3 (1.69%) VMware Workstation
3 3 (1.69%) XenApp
3 3 (1.69%) XenDesktop
4 2 (1.12%) Virtual Machines
5 1 (0.56%) Docker
5 1 (0.56%) Firmware
5 1 (0.56%) vSphere
Systems Management
1 12 (6.74%) Cisco UCCE
2 7 (3.93%) Cisco CUCM
2 7 (3.93%) Cisco UCCX
3 4 (2.25%) Cisco IPCC
4 2 (1.12%) Opscode Chef
4 2 (1.12%) Systems Management Server (SMS)
5 1 (0.56%) CA Wily
5 1 (0.56%) Cisco Prime
5 1 (0.56%) Kubernetes
5 1 (0.56%) Mesos
Vendors
1 52 (29.21%) Cisco
2 43 (24.16%) Avaya
3 33 (18.54%) Microsoft
4 21 (11.80%) Oracle
5 18 (10.11%) Genesys
6 14 (7.87%) Salesforce.com
7 9 (5.06%) Informatica
8 8 (4.49%) HP
8 8 (4.49%) Salesforce Marketing Cloud
8 8 (4.49%) Siemens
9 7 (3.93%) Citrix
9 7 (3.93%) Conga
9 7 (3.93%) Nortel
9 7 (3.93%) Pardot
9 7 (3.93%) VMware
10 5 (2.81%) BT
10 5 (2.81%) Pega
10 5 (2.81%) TIBCO
11 4 (2.25%) IBM
11 4 (2.25%) Mitel