The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 575 537 517
Rank change year-on-year
-38 -20
Contract jobs citing IVR 44 64 62
As % of all contract IT jobs located in the UK 0.086% 0.13% 0.13%
As % of the Miscellaneous category 0.26% 0.41% 0.40%
Number of daily rates quoted 24 35 25
Average daily rate £450 £350 £375
Average daily rate % change year-on-year
+28.57% -6.66%
90% offered a daily rate of more than £333 £210 £205
10% offered a daily rate of more than £513 £500 £489
UK excluding London average daily rate £450 £300 £380
% change year-on-year
+50.00% -20.94%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £37.50
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
16633 15745 15629
As % of all contract IT jobs located in the UK 32.34% 31.08% 32.18%
Number of daily rates quoted 10701 9800 9458
Average daily rate £425 £420 £405
Average daily rate % change year-on-year
+1.19% +3.70%
90% offered a daily rate of more than £250 £250 £230
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £373 £350
% change year-on-year
+0.67% +6.42%
Number of hourly rates quoted 677 666 650
Average hourly rate £22.00 £18.00 £19.00
Average hourly rate % change year-on-year
+22.22% -5.26%
90% offered a hourly rate of more than £12.50 £11.50 £11.51
10% offered a hourly rate of more than £52.63 £40.00 £42.50
UK excluding London average hourly rate £24.00 £17.50 £17.50
% change year-on-year
+37.14% -

IVR
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IVR within the UK as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 5 February 2016.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 43 £450 +28.57% 14
Cheshire +4 11 £450 -
North West -9 11 £450 - 1
London -16 11 £375 +7.06% 3
South East -9 7 £513 +24.24% 3
Warrington - 6 £450 -
South West +2 4 £450 -10.00% 2
West Yorkshire -6 4 £406 +34.29% 1
Yorkshire -11 4 £406 +34.29% 1
Leeds -18 4 £406 +34.29% 1
City of London +37 3 - - 2
East Sussex +12 3 £513 -
Bristol -2 3 £450 -33.33% 1
West Midlands -13 3 £525 +5.00%
Hove - 3 £513 -
Hampshire 0 2 £200 -50.00% 1
Coventry - 2 £525 -
Wiltshire -1 1 £418 -
Swindon -2 1 £418 -
Berkshire -5 1 £513 +41.37%
East Midlands -7 1 £450 - 1
Reading -13 1 £513 +13.88%
North East -24 1 - - 1
Tyne and Wear -31 1 - - 1
Barking - 1 - -
Buckinghamshire - 1 £350 - 2
Newcastle upon Tyne - 1 - - 1
Shropshire - 1 - -
Milton Keynes - 1 £350 - 2
Telford - 1 - -

IVR
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 33 (31.13%) Cisco
2 26 (24.53%) VoIP
3 24 (22.64%) Avaya
4 21 (19.81%) Telecoms
5 17 (16.04%) CTI
5 17 (16.04%) Agile Software Development
6 15 (14.15%) LAN
6 15 (14.15%) CRM
7 14 (13.21%) WAN
8 13 (12.26%) Banking
9 12 (11.32%) Unified Communications
9 12 (11.32%) Genesys
9 12 (11.32%) Finance
10 11 (10.38%) Microsoft
10 11 (10.38%) Analytical Skills
11 10 (9.43%) MS Excel
12 9 (8.49%) EMC
12 9 (8.49%) Stakeholder Management
12 9 (8.49%) Business Analysis
12 9 (8.49%) Cisco UCCX
13 8 (7.55%) Verint
13 8 (7.55%) RFC 2833
13 8 (7.55%) Security Cleared
13 8 (7.55%) Cisco IPCC
13 8 (7.55%) Service Management
13 8 (7.55%) Firewall
13 8 (7.55%) .NET
14 7 (6.60%) SQL
14 7 (6.60%) Java
14 7 (6.60%) SQL Server

IVR
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Platforms
1 4 (3.77%) Lync
2 1 (0.94%) Confluence
Applications
1 10 (9.43%) MS Excel
2 4 (3.77%) MS Office
3 2 (1.89%) MS PowerPoint
3 2 (1.89%) MS Visio
Business Applications
1 7 (6.60%) Dynamics CRM
1 7 (6.60%) Radian6
Communications & Networking
1 26 (24.53%) VoIP
2 17 (16.04%) CTI
3 15 (14.15%) LAN
4 14 (13.21%) WAN
5 12 (11.32%) Unified Communications
6 8 (7.55%) Firewall
7 7 (6.60%) Cisco ICM
7 7 (6.60%) MVNO
7 7 (6.60%) TCP/IP
8 6 (5.66%) Network Security
8 6 (5.66%) VLAN
8 6 (5.66%) VPN
8 6 (5.66%) Wireless
9 5 (4.72%) MPLS
9 5 (4.72%) SSL
10 4 (3.77%) FWSM
10 4 (3.77%) H.323
10 4 (3.77%) IPsec
10 4 (3.77%) iSCSI
10 4 (3.77%) LDAP
Database & Business Intelligence
1 7 (6.60%) SQL Server
2 1 (0.94%) MySQL
2 1 (0.94%) Relational Database
Development Applications
1 5 (4.72%) Cucumber
1 5 (4.72%) SpecFlow
1 5 (4.72%) Team Foundation Server
1 5 (4.72%) Visual Studio
2 2 (1.89%) JIRA
2 2 (1.89%) Subversion
3 1 (0.94%) Bugzilla
3 1 (0.94%) Git (software)
3 1 (0.94%) HP UFT
3 1 (0.94%) Selenium
3 1 (0.94%) Trac
General
1 21 (19.81%) Telecoms
2 13 (12.26%) Banking
3 12 (11.32%) Finance
4 6 (5.66%) Retail
4 6 (5.66%) Retail Banking
5 2 (1.89%) Investment Banking
6 1 (0.94%) Back Office
6 1 (0.94%) Front Office
6 1 (0.94%) Legal
Job Titles
1 21 (19.81%) Analyst
2 19 (17.92%) Architect
3 12 (11.32%) Solutions Architect
3 12 (11.32%) Test Analyst
4 8 (7.55%) Consultant
4 8 (7.55%) Network Engineer
5 7 (6.60%) Avaya Specialist
5 7 (6.60%) Designer
6 6 (5.66%) Business Analyst
7 5 (4.72%) Developer
7 5 (4.72%) Telecoms Architect
7 5 (4.72%) Telephony Engineer
8 4 (3.77%) Project Manager
8 4 (3.77%) Tester
8 4 (3.77%) VoIP Engineer
9 3 (2.83%) Data Network Engineer
9 3 (2.83%) Incident Manager
9 3 (2.83%) Technical Leader
9 3 (2.83%) Voice Analyst
9 3 (2.83%) Voice Architect
Libraries, Frameworks & Software Standards
1 8 (7.55%) .NET
1 8 (7.55%) RFC 2833
2 6 (5.66%) Web Services
2 6 (5.66%) XML
3 5 (4.72%) Gherkin
3 5 (4.72%) XMPP
4 4 (3.77%) VXML
5 3 (2.83%) EJB
5 3 (2.83%) JSP
5 3 (2.83%) Servlets
6 2 (1.89%) Ext JS
7 1 (0.94%) .NET Framework
7 1 (0.94%) ASP.NET
7 1 (0.94%) CSS
7 1 (0.94%) HTML
7 1 (0.94%) JSON
Miscellaneous
1 11 (10.38%) Analytical Skills
2 7 (6.60%) Social Media
3 5 (4.72%) Management Information System
4 4 (3.77%) Smartcard
4 4 (3.77%) VUI
5 3 (2.83%) Computer Science
5 3 (2.83%) Video Conferencing
6 2 (1.89%) Data Centre
6 2 (1.89%) Statistics
7 1 (0.94%) Blackberry
7 1 (0.94%) Enterprise Software
7 1 (0.94%) Mainframe
7 1 (0.94%) Mobile App
7 1 (0.94%) NHS
7 1 (0.94%) PDA
7 1 (0.94%) Smart Meter
7 1 (0.94%) Streaming Music
Operating Systems
1 7 (6.60%) Windows
2 4 (3.77%) Linux
3 3 (2.83%) Windows 7
4 2 (1.89%) Solaris
4 2 (1.89%) Unix
5 1 (0.94%) Debian
5 1 (0.94%) Red Hat Enterprise Linux
5 1 (0.94%) SUSE
5 1 (0.94%) Windows Server 2003
5 1 (0.94%) Windows XP
Processes & Methodologies
1 17 (16.04%) Agile Software Development
2 15 (14.15%) CRM
3 9 (8.49%) Business Analysis
3 9 (8.49%) Stakeholder Management
4 8 (7.55%) Service Management
5 7 (6.60%) Business Continuity
5 7 (6.60%) Disaster Recovery
6 6 (5.66%) Configuration Management
6 6 (5.66%) ITIL
6 6 (5.66%) WFM
7 5 (4.72%) Change Control
7 5 (4.72%) Continuous Improvement
7 5 (4.72%) GAP Analysis
7 5 (4.72%) Network Management
7 5 (4.72%) Scrum
7 5 (4.72%) Service Delivery
7 5 (4.72%) Test Management
7 5 (4.72%) Test Scripting
8 4 (3.77%) Performance Testing
8 4 (3.77%) Time Management
Programming Languages
1 7 (6.60%) Java
1 7 (6.60%) SQL
2 5 (4.72%) C#
2 5 (4.72%) JavaScript
3 2 (1.89%) C
4 1 (0.94%) C++
4 1 (0.94%) PowerShell
4 1 (0.94%) Python
4 1 (0.94%) T-SQL
Qualifications
1 8 (7.55%) Security Cleared
2 7 (6.60%) Degree
3 5 (4.72%) Cisco Certification
3 5 (4.72%) ISEB
3 5 (4.72%) MBA
4 4 (3.77%) CCNA
4 4 (3.77%) ISTQB Foundation Certification
4 4 (3.77%) SC Cleared
5 3 (2.83%) CCNP
5 3 (2.83%) ISTQB
6 2 (1.89%) BC Cleared
6 2 (1.89%) CCVP
7 1 (0.94%) A+ Certification
7 1 (0.94%) Six Sigma Black Belt
7 1 (0.94%) Six Sigma Green Belt
Quality Assurance & Compliance
1 1 (0.94%) QA
1 1 (0.94%) SLA
System Software
1 6 (5.66%) VMware Infrastructure
2 4 (3.77%) Hyper-V
2 4 (3.77%) VMware ESXi
3 3 (2.83%) Firmware
4 2 (1.89%) VMware Workstation
4 2 (1.89%) XenApp
4 2 (1.89%) XenDesktop
5 1 (0.94%) Active Directory
Systems Management
1 9 (8.49%) Cisco UCCX
2 8 (7.55%) Cisco IPCC
3 6 (5.66%) Cisco UCCE
4 5 (4.72%) HP Quality Center
5 4 (3.77%) Cisco CUCM
6 3 (2.83%) Systems Management Server (SMS)
Vendors
1 33 (31.13%) Cisco
2 24 (22.64%) Avaya
3 12 (11.32%) Genesys
4 11 (10.38%) Microsoft
5 9 (8.49%) EMC
6 8 (7.55%) Verint
7 6 (5.66%) VMware
8 4 (3.77%) Google
8 4 (3.77%) Juniper
8 4 (3.77%) Mitel
9 3 (2.83%) BT
9 3 (2.83%) Citrix
9 3 (2.83%) Oracle
10 2 (1.89%) Capita
10 2 (1.89%) Sun
11 1 (0.94%) Acme Packet
11 1 (0.94%) Altiris
11 1 (0.94%) HP
11 1 (0.94%) Nortel
11 1 (0.94%) Pega
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