The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited IVR over the 3 months to 1 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Interactive Voice Response (IVR)
Rank 600 592 555
Rank change year-on-year
-8 -37
Contract jobs citing IVR 64 55 67
As % of all contract IT jobs located in the UK 0.11% 0.097% 0.12%
As % of the Miscellaneous category 0.35% 0.31% 0.38%
Number of daily rates quoted 43 34 39
Median daily rate £375 £386 £350
Median daily rate % change year-on-year
-2.91% +10.35%
90% offered a daily rate of more than £276 £325 £235
10% offered a daily rate of more than £598 £568 £482
UK excluding London median daily rate £375 £400 £363
% change year-on-year
-6.25% +10.34%
Number of hourly rates quoted 1 0 0
Median hourly rate £18.00 - -
UK excluding London median hourly rate £18.00 - -

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
18208 17980 17517
As % of all contract IT jobs located in the UK 32.58% 31.69% 32.05%
Number of daily rates quoted 11846 10898 10690
Median daily rate £425 £420 £401
Median daily rate % change year-on-year
+1.19% +4.86%
90% offered a daily rate of more than £270 £250 £225
10% offered a daily rate of more than £613 £600 £600
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 596 704 760
Median hourly rate £22.00 £18.50 £21.00
Median hourly rate % change year-on-year
+18.91% -11.90%
90% offered a hourly rate of more than £12.49 £11.96 £11.50
10% offered a hourly rate of more than £47.39 £45.00 £42.50
UK excluding London median hourly rate £21.75 £18.90 £20.21
% change year-on-year
+15.07% -6.45%

IVR
Jobs Demand Trend

The demand trend of contract jobs citing IVR as a proportion of all IT contracts with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 1 May 2016.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 62 £381 -4.68% 22
London -17 22 £395 +6.75% 7
Yorkshire +8 10 £328 - 1
West Yorkshire +3 10 £328 -
Leeds +8 8 £300 -
South East -20 8 £438 +9.37% 6
North West -6 7 £375 +2.73%
City of London +43 6 £406 -26.13% 2
North East - 6 - - 1
Cheshire -2 5 £375 -
Peterlee - 5 - -
Durham - 5 - -
Berkshire -2 4 £450 -10.00% 4
East of England +12 3 £300 - 1
Hampshire -2 3 £338 -15.62% 1
Reading -5 3 £450 -14.28% 2
Chiswick - 3 £350 -
South West - 3 £346 - 2
Manchester -6 2 £550 +50.68%
West Midlands -11 2 - - 3
Edinburgh -12 2 £250 -28.57%
Scotland -22 2 £250 -28.57%
Birmingham - 2 - -
Basingstoke - 2 £338 -
Knutsford - 2 £375 -
Hertfordshire - 2 - -
Hook -2 1 - -
Docklands, London - 1 £610 -
Maidenhead - 1 - -
Taunton - 1 £275 - 2

IVR
Top 30 Related IT Skills

For the 6 months to 1 May 2016, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 28 (25.69%) Cisco
2 26 (23.85%) Telecoms
3 24 (22.02%) Microsoft
4 23 (21.10%) Agile Software Development
5 21 (19.27%) Avaya
6 19 (17.43%) CTI
7 17 (15.60%) Analytical Skills
8 16 (14.68%) Finance
8 16 (14.68%) MS Excel
9 15 (13.76%) .NET
9 15 (13.76%) Scrum
10 13 (11.93%) Test Scripting
10 13 (11.93%) Management Information System
10 13 (11.93%) CRM
10 13 (11.93%) VoIP
11 12 (11.01%) WAN
11 12 (11.01%) XML
12 11 (10.09%) C#
12 11 (10.09%) SQL Server
12 11 (10.09%) LAN
12 11 (10.09%) Web Services
12 11 (10.09%) Genesys
12 11 (10.09%) ISEB
12 11 (10.09%) Continuous Improvement
13 10 (9.17%) SpecFlow
13 10 (9.17%) Gherkin
13 10 (9.17%) Team Foundation Server
13 10 (9.17%) Cucumber
13 10 (9.17%) Oracle
13 10 (9.17%) Java

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.59%) Confluence
2 3 (2.75%) Skype for Business
3 2 (1.83%) SharePoint
3 2 (1.83%) WebSphere
3 2 (1.83%) WebSphere Application Server
4 1 (0.92%) Apache
4 1 (0.92%) CMS
4 1 (0.92%) Exchange Server 2010
4 1 (0.92%) IIS
4 1 (0.92%) MS Exchange
4 1 (0.92%) nginx
Applications
1 16 (14.68%) MS Excel
2 4 (3.67%) MS Office
3 3 (2.75%) MS PowerPoint
4 2 (1.83%) MS Visio
Business Applications
1 7 (6.42%) Dynamics CRM
1 7 (6.42%) Radian6
Cloud Services
1 2 (1.83%) SaaS
2 1 (0.92%) Amazon AWS
2 1 (0.92%) Mimecast
Communications & Networking
1 19 (17.43%) CTI
2 13 (11.93%) VoIP
3 12 (11.01%) WAN
4 11 (10.09%) LAN
5 7 (6.42%) Cisco ICM
5 7 (6.42%) Firewall
5 7 (6.42%) TCP/IP
5 7 (6.42%) Unified Communications
6 6 (5.50%) H.323
7 5 (4.59%) PBX
8 4 (3.67%) Network Security
9 3 (2.75%) MVNO
9 3 (2.75%) PSTN
9 3 (2.75%) RTP
10 2 (1.83%) BGP
10 2 (1.83%) EIGRP
10 2 (1.83%) ISDN
10 2 (1.83%) OSPF
10 2 (1.83%) SAN
10 2 (1.83%) VPN
Database & Business Intelligence
1 11 (10.09%) SQL Server
2 5 (4.59%) MySQL
3 2 (1.83%) Big Data
4 1 (0.92%) Relational Database
Development Applications
1 10 (9.17%) Cucumber
1 10 (9.17%) SpecFlow
1 10 (9.17%) Team Foundation Server
1 10 (9.17%) Visual Studio
2 8 (7.34%) JIRA
3 7 (6.42%) Subversion
4 3 (2.75%) Bugzilla
4 3 (2.75%) HP UFT
4 3 (2.75%) Selenium
5 2 (1.83%) Git (software)
5 2 (1.83%) JUnit
5 2 (1.83%) Trac
General
1 26 (23.85%) Telecoms
2 16 (14.68%) Finance
3 10 (9.17%) Banking
4 4 (3.67%) Back Office
4 4 (3.67%) Front Office
4 4 (3.67%) Retail
5 3 (2.75%) Marketing
6 2 (1.83%) Financial Institution
6 2 (1.83%) Investment Banking
7 1 (0.92%) Billing
7 1 (0.92%) Corporate Banking
7 1 (0.92%) German Language
7 1 (0.92%) Retail Banking
Job Titles
1 22 (20.18%) Analyst
2 15 (13.76%) Architect
3 13 (11.93%) Developer
3 13 (11.93%) Test Analyst
4 10 (9.17%) Project Manager
5 8 (7.34%) Solutions Architect
6 7 (6.42%) Avaya Specialist
6 7 (6.42%) Consultant
7 6 (5.50%) Designer
7 6 (5.50%) Telecoms Analyst
7 6 (5.50%) Telecoms Test Analyst
8 4 (3.67%) Automation Test Analyst
8 4 (3.67%) Business Analyst
8 4 (3.67%) Java Developer
8 4 (3.67%) Senior Developer
8 4 (3.67%) Telephony Manager
8 4 (3.67%) Tester
9 3 (2.75%) Network Engineer
9 3 (2.75%) Technical Architect
9 3 (2.75%) Test Manager
Libraries, Frameworks & Software Standards
1 15 (13.76%) .NET
2 12 (11.01%) XML
3 11 (10.09%) Web Services
4 10 (9.17%) Gherkin
5 6 (5.50%) VXML
6 5 (4.59%) .NET Framework
6 5 (4.59%) ASP.NET
6 5 (4.59%) CSS
6 5 (4.59%) EJB
6 5 (4.59%) HTML
7 4 (3.67%) RFC 2833
8 3 (2.75%) J2EE
8 3 (2.75%) JSP
8 3 (2.75%) Servlets
9 2 (1.83%) Hibernate
9 2 (1.83%) JAXB
9 2 (1.83%) Middleware
9 2 (1.83%) XSLT
10 1 (0.92%) AngularJS
10 1 (0.92%) XMPP
Miscellaneous
1 17 (15.60%) Analytical Skills
2 13 (11.93%) Management Information System
3 8 (7.34%) Smartcard
4 7 (6.42%) Social Media
5 5 (4.59%) Mobile App
6 4 (3.67%) Data Centre
7 3 (2.75%) Biometrics
7 3 (2.75%) Smart Meter
7 3 (2.75%) VUI
8 2 (1.83%) Computer Science
8 2 (1.83%) Driving Licence
8 2 (1.83%) Handset
8 2 (1.83%) Statistics
9 1 (0.92%) AS400
9 1 (0.92%) AVVID
9 1 (0.92%) Informatics
9 1 (0.92%) PDA
9 1 (0.92%) Smartphone
9 1 (0.92%) Streaming Music
9 1 (0.92%) Video Conferencing
Operating Systems
1 5 (4.59%) Windows
2 3 (2.75%) Linux
2 3 (2.75%) Windows Server 2003
3 2 (1.83%) Debian
3 2 (1.83%) Red Hat Enterprise Linux
3 2 (1.83%) SUSE
3 2 (1.83%) Windows Server 2008
3 2 (1.83%) Windows Server 2012
3 2 (1.83%) Windows XP
4 1 (0.92%) CentOS
4 1 (0.92%) Mac OS X
4 1 (0.92%) Windows 7
Processes & Methodologies
1 23 (21.10%) Agile Software Development
2 15 (13.76%) Scrum
3 13 (11.93%) CRM
3 13 (11.93%) Test Scripting
4 11 (10.09%) Continuous Improvement
5 9 (8.26%) Project Management
5 9 (8.26%) Stakeholder Management
5 9 (8.26%) Time Management
6 8 (7.34%) ATDD
6 8 (7.34%) Data Analysis
6 8 (7.34%) Defect Tracking
6 8 (7.34%) Performance Testing
6 8 (7.34%) TDD
6 8 (7.34%) Test Management
7 7 (6.42%) ITIL
7 7 (6.42%) Migration
7 7 (6.42%) Service Management
7 7 (6.42%) WFM
8 6 (5.50%) PRINCE2
8 6 (5.50%) Speech Recognition
Programming Languages
1 11 (10.09%) C#
2 10 (9.17%) Java
3 9 (8.26%) SQL
4 7 (6.42%) JavaScript
5 2 (1.83%) C
6 1 (0.92%) T-SQL
Qualifications
1 11 (10.09%) ISEB
2 8 (7.34%) ISTQB Foundation Certification
3 7 (6.42%) Degree
4 6 (5.50%) CCNA
4 6 (5.50%) Cisco Certification
5 5 (4.59%) MBA
6 4 (3.67%) CCNP
7 2 (1.83%) CCVP
7 2 (1.83%) JNCIA
7 2 (1.83%) Security Cleared
8 1 (0.92%) A+ Certification
8 1 (0.92%) APMP
8 1 (0.92%) CCSA
8 1 (0.92%) CCSE
8 1 (0.92%) PMI Certification
8 1 (0.92%) PMP
8 1 (0.92%) SC Cleared
8 1 (0.92%) Six Sigma Black Belt
8 1 (0.92%) Six Sigma Green Belt
Quality Assurance & Compliance
1 5 (4.59%) SLA
2 2 (1.83%) QA
System Software
1 2 (1.83%) Active Directory
1 2 (1.83%) VMware Infrastructure
2 1 (0.92%) Firmware
2 1 (0.92%) Hyper-V
2 1 (0.92%) VMware ESXi
2 1 (0.92%) vSphere
Systems Management
1 6 (5.50%) Cisco UCCE
2 4 (3.67%) Cisco UCCX
3 3 (2.75%) Cisco CUCM
3 3 (2.75%) Cisco IPCC
3 3 (2.75%) Systems Management Server (SMS)
Vendors
1 28 (25.69%) Cisco
2 24 (22.02%) Microsoft
3 21 (19.27%) Avaya
4 11 (10.09%) Genesys
5 10 (9.17%) Oracle
6 9 (8.26%) EMC
7 8 (7.34%) HP
8 5 (4.59%) Pega
8 5 (4.59%) TIBCO
9 4 (3.67%) Verint
10 3 (2.75%) BT
10 3 (2.75%) Citrix
10 3 (2.75%) Juniper
10 3 (2.75%) VMware
11 2 (1.83%) Capita
11 2 (1.83%) Nortel
11 2 (1.83%) Red Hat
11 2 (1.83%) Salesforce.com
12 1 (0.92%) Google
12 1 (0.92%) Veeam
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