The table below looks at the prevalence of the term IVR in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited IVR over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Interactive Voice Response (IVR)
UK
Rank 529 580 555
Rank change year-on-year
+51 -25
Contract jobs citing IVR 65 49 61
As % of all contract IT jobs located in the UK 0.14% 0.094% 0.12%
As % of the Miscellaneous category 0.46% 0.30% 0.39%
Number of daily rates quoted 41 28 34
Median daily rate £350 £450 £350
Median daily rate % change year-on-year
-22.22% +28.57%
90% offered a daily rate of more than £260 £318 £210
10% offered a daily rate of more than £450 £524 £500
UK excluding London median daily rate £339 £450 £300
% change year-on-year
-24.77% +50.00%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Miscellaneous category in contract jobs advertised across the UK.

Miscellaneous Category
UK
Contract IT job ads with a match in the
Miscellaneous category
14046 16078 15511
As % of all contract IT jobs located in the UK 30.97% 30.92% 30.05%
Number of daily rates quoted 9033 10402 9583
Median daily rate £444 £425 £425
Median daily rate % change year-on-year
+4.41% -
90% offered a daily rate of more than £260 £250 £250
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 555 579 635
Median hourly rate £19.50 £22.00 £18.00
Median hourly rate % change year-on-year
-11.36% +22.22%
90% offered a hourly rate of more than £11.33 £12.47 £11.73
10% offered a hourly rate of more than £48.10 £53.40 £40.00
UK excluding London median hourly rate £17.25 £22.52 £18.00
% change year-on-year
-23.40% +25.11%

IVR
Jobs Demand Trend

The demand trend of contract jobs citing IVR as a proportion of all IT contracts with a match in the Miscellaneous category.

IVR Jobs Demand Trend in the UK

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR within the UK.

IVR Daily Rate Trend in the UK

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR within the UK over the 3 months to 22 February 2017.

IVR Daily Rate Histogram in the UK

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR within the UK.

IVR Hourly Rate Trend in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 65 £350 -22.22% 9
South East +46 30 £375 -26.82% 2
Berkshire +35 16 £325 -36.58%
London +26 16 £385 -3.75% 4
Buckinghamshire +11 11 £525 +50.00% 2
Milton Keynes +13 10 £525 +50.00% 2
Reading +16 8 £350 -31.70%
North West +13 6 £339 -24.77% 1
South West +10 6 £362 -19.61% 1
Bristol +8 5 £362 -19.61%
Cheshire +21 4 £300 -33.33%
Chester - 4 £300 -
West Yorkshire +15 3 £299 -22.90%
Yorkshire +15 3 £299 -22.90%
North East -11 3 £250 -
Leeds -1 2 £299 -22.90%
Maidenhead -1 2 - -
Tyne and Wear -7 2 £250 -
Newcastle upon Tyne -11 2 £250 -
Manchester - 2 £339 - 1
Croydon - 2 - -
Bolton - 2 £339 -
Bracknell - 2 £164 -
Slough - 2 £388 -
Surrey - 2 £444 -
Hampshire +11 1 £350 +75.00%
Hertfordshire - 1 £450 -
East of England - 1 £450 -
Hook - 1 £350 -
Welwyn Garden City - 1 £450 -

IVR
Top 30 Related IT Skills

For the 6 months to 22 February 2017, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 55 (48.67%) Cisco
2 52 (46.02%) VoIP
3 29 (25.66%) Avaya
3 29 (25.66%) Analytical Skills
4 27 (23.89%) Cisco Certification
5 25 (22.12%) Telecoms
5 25 (22.12%) Migration
6 24 (21.24%) CTI
7 23 (20.35%) Microsoft
8 21 (18.58%) Finance
9 20 (17.70%) CCNA
9 20 (17.70%) MS Office
9 20 (17.70%) MS Excel
9 20 (17.70%) CRM
10 19 (16.81%) Verint
11 17 (15.04%) Unified Communications
11 17 (15.04%) Handset
12 15 (13.27%) Workflow
12 15 (13.27%) WAN
12 15 (13.27%) F5
13 14 (12.39%) Cisco CUCM
14 13 (11.50%) Ethernet
14 13 (11.50%) PBX
14 13 (11.50%) DNS
14 13 (11.50%) Genesys
15 12 (10.62%) CCNP
15 12 (10.62%) Validation
16 11 (9.73%) Remedy
16 11 (9.73%) Customer Requirements
17 10 (8.85%) MPLS

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.31%) Skype for Business
2 3 (2.65%) CMS
2 3 (2.65%) Oracle Collaboration Suite
3 1 (0.88%) WebSphere
Applications
1 20 (17.70%) MS Excel
1 20 (17.70%) MS Office
2 6 (5.31%) MS Visio
3 1 (0.88%) SPSS
Business Applications
1 2 (1.77%) Dynamics CRM
1 2 (1.77%) Payment Gateway
2 1 (0.88%) Unit4 Business World
Cloud Services
1 2 (1.77%) Google Analytics
2 1 (0.88%) Microsoft Azure
Communications & Networking
1 52 (46.02%) VoIP
2 24 (21.24%) CTI
3 17 (15.04%) Unified Communications
4 15 (13.27%) WAN
5 13 (11.50%) DNS
5 13 (11.50%) Ethernet
5 13 (11.50%) PBX
6 10 (8.85%) Firewall
6 10 (8.85%) MPLS
7 9 (7.96%) IP Telephony
7 9 (7.96%) PSTN
8 8 (7.08%) LAN
9 7 (6.19%) ADSL
9 7 (6.19%) H.323
10 6 (5.31%) Cisco IPT
10 6 (5.31%) Skype
11 5 (4.42%) Cisco ICM
11 5 (4.42%) TCP/IP
12 4 (3.54%) DHCP
12 4 (3.54%) ISDN
Database & Business Intelligence
1 5 (4.42%) Data Warehouse
2 4 (3.54%) SQL Server
3 2 (1.77%) Data Mart
4 1 (0.88%) Apache Cassandra
4 1 (0.88%) Hadoop
4 1 (0.88%) MongoDB
4 1 (0.88%) MySQL
4 1 (0.88%) Oracle Reports
4 1 (0.88%) PowerPivot
4 1 (0.88%) Relational Database
4 1 (0.88%) SQL Server 2012
4 1 (0.88%) SQL Server Integration Services
4 1 (0.88%) SQL Server Reporting Services
Development Applications
1 3 (2.65%) Cucumber
1 3 (2.65%) JIRA
2 2 (1.77%) Selenium
3 1 (0.88%) Bugzilla
3 1 (0.88%) Git (software)
3 1 (0.88%) Log4j
3 1 (0.88%) SpecFlow
3 1 (0.88%) Subversion
3 1 (0.88%) Team Foundation Server
3 1 (0.88%) Trac
3 1 (0.88%) Visual Studio
3 1 (0.88%) WebDriver
General
1 25 (22.12%) Telecoms
2 21 (18.58%) Finance
3 8 (7.08%) Retail
4 3 (2.65%) Billing
5 2 (1.77%) Back Office
5 2 (1.77%) Local Government
5 2 (1.77%) Marketing
6 1 (0.88%) Advertising
6 1 (0.88%) Banking
6 1 (0.88%) Front Office
6 1 (0.88%) General Ledger
6 1 (0.88%) Retail Banking
Job Titles
1 31 (27.43%) Analyst
2 14 (12.39%) Architect
3 13 (11.50%) Network Analyst
4 11 (9.73%) Designer
4 11 (9.73%) Network Operations Analyst
4 11 (9.73%) Operations Analyst
5 10 (8.85%) Solutions Designer
6 9 (7.96%) Site Manager
6 9 (7.96%) Solutions Architect
7 7 (6.19%) Business Analyst
7 7 (6.19%) Telephony Manager
7 7 (6.19%) Unified Communications Engineer
7 7 (6.19%) Voice Engineer
8 6 (5.31%) Project Manager
8 6 (5.31%) Telephony Analyst
9 5 (4.42%) Consultant
9 5 (4.42%) Unified Communications Manager
10 4 (3.54%) Avaya Engineer
10 4 (3.54%) CRM Architect
10 4 (3.54%) Customer Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (2.65%) Gherkin
1 3 (2.65%) Web Services
2 2 (1.77%) CSS
2 2 (1.77%) VXML
3 1 (0.88%) .NET
3 1 (0.88%) .NET Framework
3 1 (0.88%) CCXML
3 1 (0.88%) Oracle GoldenGate
3 1 (0.88%) RFC 2833
3 1 (0.88%) SOAP
3 1 (0.88%) Spring
3 1 (0.88%) XML
3 1 (0.88%) XMPP
Miscellaneous
1 29 (25.66%) Analytical Skills
2 17 (15.04%) Handset
3 9 (7.96%) Data Centre
3 9 (7.96%) Driving Licence
4 6 (5.31%) e-Health
5 5 (4.42%) Data Structures
5 5 (4.42%) Management Information System
6 3 (2.65%) Mobile App
6 3 (2.65%) User Experience
7 2 (1.77%) Foreign Exchange (FX)
8 1 (0.88%) Algorithms
8 1 (0.88%) Computer Science
8 1 (0.88%) Mobile Banking
8 1 (0.88%) Reference Data
8 1 (0.88%) Smartcard
8 1 (0.88%) Social Media
8 1 (0.88%) Virtual Team
Operating Systems
1 5 (4.42%) Linux
2 4 (3.54%) Unix
2 4 (3.54%) Windows
3 3 (2.65%) Solaris
4 2 (1.77%) Windows 10
5 1 (0.88%) AIX
5 1 (0.88%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (22.12%) Migration
2 20 (17.70%) CRM
3 15 (13.27%) Workflow
4 12 (10.62%) Validation
5 11 (9.73%) Customer Requirements
6 10 (8.85%) Project Management
7 9 (7.96%) Agile Software Development
7 9 (7.96%) Disaster Recovery
7 9 (7.96%) WFM
8 8 (7.08%) High Availability
8 8 (7.08%) ITIL
9 7 (6.19%) Change Management
10 6 (5.31%) Stakeholder Management
11 5 (4.42%) Cisco ICM Scripting
11 5 (4.42%) Continuous Improvement
11 5 (4.42%) Service Management
12 4 (3.54%) Analytics
12 4 (3.54%) Matrix Management
12 4 (3.54%) Process Improvement
13 3 (2.65%) Data Analysis
Programming Languages
1 6 (5.31%) Java
2 4 (3.54%) SQL
3 2 (1.77%) JavaScript
3 2 (1.77%) T-SQL
4 1 (0.88%) C#
4 1 (0.88%) Python
Qualifications
1 27 (23.89%) Cisco Certification
2 20 (17.70%) CCNA
3 12 (10.62%) CCNP
4 8 (7.08%) Degree
5 6 (5.31%) CCIE
6 4 (3.54%) CCNP Voice
7 3 (2.65%) CCVP
7 3 (2.65%) SC Cleared
7 3 (2.65%) Security Cleared
8 2 (1.77%) ISEB
8 2 (1.77%) ISTQB
8 2 (1.77%) ISTQB Foundation Certification
9 1 (0.88%) ISTQB Advanced Certification
9 1 (0.88%) ITIL Certification
Quality Assurance & Compliance
1 4 (3.54%) SLA
2 3 (2.65%) PCI DSS
3 2 (1.77%) SDET
4 1 (0.88%) QA
System Software
1 5 (4.42%) VMware Infrastructure
2 3 (2.65%) VMware Workstation
2 3 (2.65%) XenApp
2 3 (2.65%) XenDesktop
3 2 (1.77%) Firmware
Systems Management
1 14 (12.39%) Cisco CUCM
2 7 (6.19%) Cisco IPCC
2 7 (6.19%) Cisco UCCX
3 6 (5.31%) CA Spectrum
3 6 (5.31%) Cisco UCCE
4 1 (0.88%) Amdocs OSS
4 1 (0.88%) HP Quality Center
4 1 (0.88%) Netcool
Vendors
1 55 (48.67%) Cisco
2 29 (25.66%) Avaya
3 23 (20.35%) Microsoft
4 19 (16.81%) Verint
5 15 (13.27%) F5
6 13 (11.50%) Genesys
7 11 (9.73%) Remedy
8 8 (7.08%) Mitel
9 6 (5.31%) CA
10 5 (4.42%) Oracle
10 5 (4.42%) Siemens
10 5 (4.42%) VMware
11 4 (3.54%) Huawei
11 4 (3.54%) Salesforce.com
12 3 (2.65%) Citrix
12 3 (2.65%) Sun
13 2 (1.77%) Fortinet
13 2 (1.77%) Google
13 2 (1.77%) HP
13 2 (1.77%) Tableau
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