Service Delivery Management Contracts with Work from Home Options

Service Delivery Management
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Service Delivery Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery Management over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 345 448 596
Rank change year-on-year +103 +148 -115
Contract jobs citing Service Delivery Management 7 18 32
As % of all contract jobs with a WFH option 0.047% 0.071% 0.073%
As % of the Processes & Methodologies category 0.053% 0.080% 0.080%
Number of daily rates quoted 4 12 28
10th Percentile - - £330
25th Percentile £400 £400 £409
Median daily rate (50th Percentile) £450 £460 £494
Median % change year-on-year -2.17% -6.88% +23.50%
75th Percentile £525 £488 £547
90th Percentile - £499 £656
UK median daily rate £400 £500 £493
% change year-on-year -20.00% +1.42% +23.25%
Number of hourly rates quoted 3 2 0
10th Percentile - - -
25th Percentile £13.25 £12.50 -
Median hourly rate £13.50 £13.00 -
Median % change year-on-year +3.85% - -
75th Percentile £13.88 £13.50 -
90th Percentile £13.95 - -
UK median hourly rate £13.50 £13.00 -
% change year-on-year +3.85% - -

All Process and Methodology Skills
Work from Home

Service Delivery Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,241 22,603 40,082
As % of all contract jobs with a WFH option 88.03% 89.73% 91.06%
Number of daily rates quoted 8,876 15,973 29,084
10th Percentile £325 £363 £363
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.48%
Number of hourly rates quoted 571 519 538
10th Percentile £15.00 £18.63 £14.18
25th Percentile £25.50 £29.31 £20.56
Median hourly rate £43.00 £53.35 £35.50
Median % change year-on-year -19.40% +50.28% +44.90%
75th Percentile £60.00 £68.75 £57.50
90th Percentile £75.25 £80.00 £70.60
UK median hourly rate £36.50 £36.00 £25.68
% change year-on-year +1.39% +40.19% +4.82%

Service Delivery Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery Management as a proportion of all IT jobs advertised.

Service Delivery Management trend for jobs with a WFH option

Service Delivery Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Delivery Management.

Service Delivery Management daily rate for jobs with a WFH option

Service Delivery Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Delivery Management.

Service Delivery Management hourly rate for jobs with a WFH option

Service Delivery Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (42.86%) Microsoft Excel
1 3 (42.86%) Microsoft Office
Communications & Networking
1 3 (42.86%) ADSL
1 3 (42.86%) Ethernet
1 3 (42.86%) Internet
1 3 (42.86%) MPLS
1 3 (42.86%) PSTN
1 3 (42.86%) WAN
2 2 (28.57%) DHCP
2 2 (28.57%) DNS
2 2 (28.57%) TCP/IP
General
1 4 (57.14%) Social Skills
2 3 (42.86%) Telecoms
3 2 (28.57%) Front Office
4 1 (14.29%) Local Government
Job Titles
1 3 (42.86%) Coordinator
1 3 (42.86%) Project Coordinator
2 2 (28.57%) Delivery Manager
2 2 (28.57%) Infrastructure Engineer
2 2 (28.57%) Service Delivery Manager
2 2 (28.57%) Service Manager
3 1 (14.29%) ICT Manager
3 1 (14.29%) ICT Service Delivery Manager
3 1 (14.29%) Senior
3 1 (14.29%) Senior Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 2 (28.57%) .NET
Operating Systems
1 2 (28.57%) Linux
1 2 (28.57%) Ubuntu
1 2 (28.57%) Unix
1 2 (28.57%) Windows
Processes & Methodologies
1 7 (100.00%) Service Delivery
2 6 (85.71%) ITIL
2 6 (85.71%) Stakeholder Management
3 3 (42.86%) Agile
3 3 (42.86%) Change Control
3 3 (42.86%) Change Management
3 3 (42.86%) Continuous Improvement
3 3 (42.86%) CRM
3 3 (42.86%) Customer Service
3 3 (42.86%) Data Entry
3 3 (42.86%) Order Management
3 3 (42.86%) Stakeholder and Relationship Management
3 3 (42.86%) Supplier Relationship Management
3 3 (42.86%) Workflow
4 2 (28.57%) Batch Scripting
4 2 (28.57%) Customer Experience
4 2 (28.57%) Infrastructure Engineering
4 2 (28.57%) RBAC
4 2 (28.57%) Roadmaps
4 2 (28.57%) Vulnerability Remediation
Programming Languages
1 2 (28.57%) C++
1 2 (28.57%) PowerShell
1 2 (28.57%) VB.NET
Qualifications
1 3 (42.86%) BC Cleared
1 3 (42.86%) BPSS Clearance
1 3 (42.86%) SC Cleared
1 3 (42.86%) Security Cleared
2 2 (28.57%) Degree
2 2 (28.57%) ITIL Certification
2 2 (28.57%) Microsoft Certification
Quality Assurance & Compliance
1 6 (85.71%) SLA
2 3 (42.86%) ISO/IEC 20000
2 3 (42.86%) QA
3 2 (28.57%) ISO 9001
System Software
1 2 (28.57%) Active Directory
1 2 (28.57%) Hyper-V
1 2 (28.57%) Virtual Machines
1 2 (28.57%) VMware Infrastructure
1 2 (28.57%) vSphere
Systems Management
1 2 (28.57%) WSUS
Vendors
1 5 (71.43%) Microsoft
2 3 (42.86%) BT
2 3 (42.86%) Cisco
2 3 (42.86%) Openreach
3 2 (28.57%) VMware
4 1 (14.29%) Qualys