ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 46 61 67
Rank change year-on-year +15 +6 -3
Contract jobs citing ITIL 592 961 1,703
As % of all contract jobs with a WFH option 3.92% 3.83% 3.85%
As % of the Processes & Methodologies category 4.46% 4.26% 4.23%
Number of daily rates quoted 431 694 1,261
10th Percentile £213 £214 £258
25th Percentile £412 £400 £375
Median daily rate (50th Percentile) £500 £475 £488
Median % change year-on-year +5.26% -2.56% +12.33%
75th Percentile £578 £575 £588
90th Percentile £650 £694 £663
UK median daily rate £490 £467 £455
% change year-on-year +4.93% +2.64% +7.06%
Number of hourly rates quoted 15 13 42
10th Percentile £13.55 £12.80 £15.00
25th Percentile £16.60 £17.50 £16.50
Median hourly rate £23.50 £22.41 £19.86
Median % change year-on-year +4.86% +12.84% +11.89%
75th Percentile £42.88 £46.00 £29.88
90th Percentile £59.06 £56.68 £70.88
UK median hourly rate £17.50 £19.39 £16.00
% change year-on-year -9.72% +21.16% -19.77%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,282 22,550 40,272
As % of all contract jobs with a WFH option 87.98% 89.75% 91.08%
Number of daily rates quoted 8,890 15,929 29,247
10th Percentile £325 £363 £362
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £630
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 574 522 532
10th Percentile £15.05 £18.63 £13.75
25th Percentile £25.50 £30.00 £20.00
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +41.16%
75th Percentile £60.00 £69.31 £55.38
90th Percentile £75.18 £80.25 £67.50
UK median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +2.04%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 8 May 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 8 May 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.93%) Microsoft Exchange
2 28 (4.73%) Confluence
3 27 (4.56%) SharePoint
4 20 (3.38%) SharePoint Server
5 7 (1.18%) IBM HTTP Server
5 7 (1.18%) WebSphere
5 7 (1.18%) WebSphere Application Server
5 7 (1.18%) WebSphere Portal
6 3 (0.51%) Exchange Server 2007
6 3 (0.51%) SharePoint 2010
7 2 (0.34%) Adobe Experience Manager
7 2 (0.34%) CMS
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) IIS
8 1 (0.17%) Exchange Server 2013
8 1 (0.17%) Oracle Application Server
8 1 (0.17%) Red Hat Fuse
8 1 (0.17%) SAS
8 1 (0.17%) WebLogic
Applications
1 29 (4.90%) Microsoft Office
2 12 (2.03%) Microsoft Excel
3 3 (0.51%) Microsoft PowerPoint
4 2 (0.34%) Microsoft Project
5 1 (0.17%) Chatbot
5 1 (0.17%) MS Visio
5 1 (0.17%) SPSS
Business Applications
1 14 (2.36%) Remedy ITSM
2 5 (0.84%) SAP S/4HANA
3 2 (0.34%) SAP HCM
3 2 (0.34%) SAP WM
3 2 (0.34%) Shopify
4 1 (0.17%) assyst
4 1 (0.17%) Dynamics GP
4 1 (0.17%) OPENHousing
4 1 (0.17%) Oracle AGIS
4 1 (0.17%) Oracle Assets
4 1 (0.17%) Oracle Cash Management
4 1 (0.17%) Oracle EBS
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Oracle Payables
4 1 (0.17%) Oracle Procure-to-Pay
4 1 (0.17%) Oracle Receivables
4 1 (0.17%) Oracle Retail
4 1 (0.17%) SAP Payroll
4 1 (0.17%) SAP PM
4 1 (0.17%) SAP Retail
Cloud Services
1 107 (18.07%) Azure
2 70 (11.82%) Microsoft 365
3 34 (5.74%) AWS
4 33 (5.57%) Entra ID
5 30 (5.07%) Power Platform
6 18 (3.04%) IaaS
7 17 (2.87%) Azure Monitor
7 17 (2.87%) Azure Stack
8 16 (2.70%) Azure Storage
9 12 (2.03%) PaaS
10 7 (1.18%) SaaS
11 6 (1.01%) Azure DevOps
12 5 (0.84%) OneDrive
12 5 (0.84%) Serverless
13 4 (0.68%) GCP
13 4 (0.68%) Mimecast
13 4 (0.68%) SuccessFactors
14 3 (0.51%) Amazon EC2
14 3 (0.51%) Cloud Computing
14 3 (0.51%) Oracle Service Cloud
Communications & Networking
1 66 (11.15%) Firewall
2 32 (5.41%) DNS
3 28 (4.73%) SAN
4 26 (4.39%) BGP
4 26 (4.39%) DHCP
5 20 (3.38%) TCP/IP
6 12 (2.03%) Cisco ASA
7 11 (1.86%) WAN
8 9 (1.52%) EIGRP
8 9 (1.52%) HTTP
8 9 (1.52%) Network Security
8 9 (1.52%) OSPF
9 8 (1.35%) Cisco Firepower
9 8 (1.35%) Cisco ISE
9 8 (1.35%) IPsec
9 8 (1.35%) NetScaler
9 8 (1.35%) SNMP
10 7 (1.18%) HSRP
10 7 (1.18%) NAS
10 7 (1.18%) Wi-Fi
Database & Business Intelligence
1 20 (3.38%) Power BI
2 16 (2.70%) SQL Server
3 5 (0.84%) SQL Server Reporting Services
4 3 (0.51%) Amazon RDS
4 3 (0.51%) Metadata
4 3 (0.51%) MySQL
4 3 (0.51%) NonStop SQL
4 3 (0.51%) Oracle Database
4 3 (0.51%) Oracle Database 10g
4 3 (0.51%) Oracle Reports
4 3 (0.51%) PowerPivot
4 3 (0.51%) Relational Database
5 2 (0.34%) Azure SQL Database
5 2 (0.34%) Data Mining
5 2 (0.34%) Elasticsearch
5 2 (0.34%) Microsoft Power View
5 2 (0.34%) Oracle BI EE
6 1 (0.17%) MongoDB
6 1 (0.17%) NoSQL
6 1 (0.17%) Sybase ASE
Development Applications
1 44 (7.43%) JIRA
2 9 (1.52%) Rational DOORS
3 5 (0.84%) IBM UrbanCode
4 3 (0.51%) Jenkins
4 3 (0.51%) Oracle Forms
4 3 (0.51%) Selenium
5 2 (0.34%) Artifactory
5 2 (0.34%) JMeter
5 2 (0.34%) Maven
5 2 (0.34%) SoapUI
5 2 (0.34%) Subversion
6 1 (0.17%) Git
6 1 (0.17%) Zephyr
General
1 204 (34.46%) Social Skills
2 112 (18.92%) Finance
3 83 (14.02%) Public Sector
4 64 (10.81%) Analytical Skills
5 43 (7.26%) Banking
6 40 (6.76%) Telecoms
7 25 (4.22%) Presentation Skills
8 20 (3.38%) Documentation Skills
9 18 (3.04%) Organisational Skills
10 12 (2.03%) Marketing
11 11 (1.86%) Manufacturing
12 10 (1.69%) Retail
13 9 (1.52%) Influencing Skills
14 8 (1.35%) Police
15 6 (1.01%) Publishing
16 5 (0.84%) Aerospace
16 5 (0.84%) Inclusion and Diversity
16 5 (0.84%) Law
16 5 (0.84%) Legal
17 4 (0.68%) Aeronautics
Job Titles
1 80 (13.51%) Analyst
2 65 (10.98%) Architect
3 57 (9.63%) Senior
4 56 (9.46%) Service Manager
5 44 (7.43%) Developer
6 32 (5.41%) Service Analyst
7 31 (5.24%) Consultant
8 29 (4.90%) Business Analyst
9 26 (4.39%) Support Specialist
10 24 (4.05%) Lead
11 23 (3.89%) Project Manager
11 23 (3.89%) Transition Manager
12 22 (3.72%) Infrastructure Engineer
12 22 (3.72%) Service Desk Analyst
12 22 (3.72%) Service Transition Manager
13 21 (3.55%) ServiceNow Developer
14 20 (3.38%) IT Analyst
14 20 (3.38%) Service Architect
15 18 (3.04%) Microsoft Engineer
16 17 (2.87%) Banking Analyst
Libraries, Frameworks & Software Standards
1 20 (3.38%) Web Services
2 16 (2.70%) ARM Templates
3 14 (2.36%) Middleware
4 12 (2.03%) CSS
5 10 (1.69%) REST
6 9 (1.52%) HTML
6 9 (1.52%) J2EE
7 8 (1.35%) .NET
8 7 (1.18%) SOAP
9 6 (1.01%) Jinja
9 6 (1.01%) XML
10 3 (0.51%) Kafka
11 2 (0.34%) AngularJS
11 2 (0.34%) Elastic Stack
11 2 (0.34%) jQuery
11 2 (0.34%) Oracle Fusion
11 2 (0.34%) Sass
11 2 (0.34%) Software Packaging
11 2 (0.34%) Spring MVC
11 2 (0.34%) Twitter Bootstrap
Miscellaneous
1 32 (5.41%) Management Information System
2 26 (4.39%) Self-Motivation
3 25 (4.22%) CMDB
4 24 (4.05%) PKI
5 18 (3.04%) Private Cloud
6 17 (2.87%) Data Centre
7 10 (1.69%) Virtual Team
8 8 (1.35%) Clustering
8 8 (1.35%) Onboarding
9 7 (1.18%) Video Conferencing
10 6 (1.01%) Operational Technology
11 5 (0.84%) Cyber Threat
11 5 (0.84%) Linux Command Line
12 4 (0.68%) Public Cloud
12 4 (0.68%) Security Posture
13 3 (0.51%) Distributed Denial-of-Service
13 3 (0.51%) Driving Licence
13 3 (0.51%) Foreign Exchange (FX)
13 3 (0.51%) Legacy Systems
13 3 (0.51%) Product Ownership
Operating Systems
1 129 (21.79%) Windows
2 64 (10.81%) Linux
3 44 (7.43%) Windows Server
4 27 (4.56%) Windows 10
4 27 (4.56%) Windows Server 2016
5 21 (3.55%) Unix
6 19 (3.21%) Ubuntu
6 19 (3.21%) Windows Server 2019
7 16 (2.70%) Debian
8 7 (1.18%) Android
9 6 (1.01%) Apple iOS
10 5 (0.84%) Mac OS
11 4 (0.68%) OpenVMS
11 4 (0.68%) Red Hat Enterprise Linux
11 4 (0.68%) Solaris
11 4 (0.68%) VMS
12 3 (0.51%) AIX
13 2 (0.34%) Mac OS X
13 2 (0.34%) Windows Server 2003
13 2 (0.34%) Windows Server 2012
Processes & Methodologies
1 243 (41.05%) Service Management
2 186 (31.42%) ITSM
3 124 (20.95%) Agile
4 96 (16.22%) Change Management
5 92 (15.54%) Problem-Solving
6 79 (13.34%) Service Delivery
7 74 (12.50%) Customer Service
8 72 (12.16%) DevOps
9 67 (11.32%) Problem Management
10 59 (9.97%) Incident Management
11 56 (9.46%) Configuration Management
12 55 (9.29%) Continuous Improvement
13 54 (9.12%) Service Design
14 53 (8.95%) Stakeholder Management
15 41 (6.93%) Project Management
16 36 (6.08%) Migration
17 35 (5.91%) Asset Management
18 34 (5.74%) Infrastructure Engineering
19 32 (5.41%) Disaster Recovery
19 32 (5.41%) Network Management
Programming Languages
1 49 (8.28%) PowerShell
2 32 (5.41%) SQL
3 26 (4.39%) Python
4 22 (3.72%) C#
5 18 (3.04%) VBScript
6 16 (2.70%) Bicep
6 16 (2.70%) VB
7 14 (2.36%) JavaScript
8 8 (1.35%) Perl
9 6 (1.01%) Java
9 6 (1.01%) Tcl
10 4 (0.68%) Bash
10 4 (0.68%) C++
10 4 (0.68%) COBOL
10 4 (0.68%) DCL
11 3 (0.51%) VB.NET
12 2 (0.34%) Shell Script
13 1 (0.17%) Apex Code
13 1 (0.17%) MATLAB
13 1 (0.17%) R
Qualifications
1 192 (32.43%) Security Cleared
2 156 (26.35%) SC Cleared
3 79 (13.34%) Degree
4 75 (12.67%) DV Cleared
5 59 (9.97%) ITIL Certification
6 30 (5.07%) ITIL Foundation Certificate
7 22 (3.72%) BPSS Clearance
8 19 (3.21%) Cisco Certification
8 19 (3.21%) Microsoft Certification
9 13 (2.20%) MCSE
10 12 (2.03%) CCNP
11 10 (1.69%) CCNA
11 10 (1.69%) TOGAF Certification
12 8 (1.35%) Azure Certification
13 7 (1.18%) Computer Science Degree
14 6 (1.01%) Master's Degree
14 6 (1.01%) PRINCE2 Certification
15 5 (0.84%) PMI Certification
15 5 (0.84%) PMP
16 4 (0.68%) HND
Quality Assurance & Compliance
1 63 (10.64%) SLA
2 18 (3.04%) Government Security Classifications
3 15 (2.53%) ISO/IEC 20000
4 14 (2.36%) QA
5 9 (1.52%) Disclosure Scotland
6 8 (1.35%) ISO/IEC 27001
7 6 (1.01%) COBIT
7 6 (1.01%) PCI DSS
8 3 (0.51%) Accessibility
9 2 (0.34%) Cyber Essentials
9 2 (0.34%) ISO 9001
9 2 (0.34%) NIST
9 2 (0.34%) PMO
10 1 (0.17%) Cyber Essentials PLUS
10 1 (0.17%) GDPR
10 1 (0.17%) ISO 22301
10 1 (0.17%) NCSC
System Software
1 83 (14.02%) Active Directory
2 23 (3.89%) VMware Infrastructure
3 21 (3.55%) Virtual Desktop
3 21 (3.55%) Virtual Machines
4 7 (1.18%) Firmware
4 7 (1.18%) Hyper-V
5 4 (0.68%) vSphere
6 3 (0.51%) BitLocker
7 1 (0.17%) Citrix Hypervisor
7 1 (0.17%) Snort
7 1 (0.17%) VMware NSX
7 1 (0.17%) XenApp
7 1 (0.17%) XenDesktop
Systems Management
1 40 (6.76%) Microsoft Intune
1 40 (6.76%) SCCM
2 33 (5.57%) SCOM
3 21 (3.55%) Ansible
3 21 (3.55%) WSUS
4 16 (2.70%) Active Directory Federation Services
4 16 (2.70%) Kubernetes
5 8 (1.35%) Control-M
6 6 (1.01%) AirWatch
6 6 (1.01%) Puppet
7 5 (0.84%) Single Sign-On
8 4 (0.68%) Terraform
9 3 (0.51%) EMC NetWorker
9 3 (0.51%) Progress Chef
10 2 (0.34%) BladeLogic
10 2 (0.34%) HP Data Protector
10 2 (0.34%) ITRS Geneos
10 2 (0.34%) Nagios
10 2 (0.34%) NetBackup
10 2 (0.34%) Salt
Vendors
1 152 (25.68%) Microsoft
2 116 (19.59%) ServiceNow
3 50 (8.45%) VMware
4 37 (6.25%) Cisco
5 28 (4.73%) Citrix
6 22 (3.72%) Atlassian
7 20 (3.38%) Red Hat
8 17 (2.87%) Remedy
9 15 (2.53%) HP
9 15 (2.53%) SAP
10 14 (2.36%) IBM
11 13 (2.20%) BT
11 13 (2.20%) Oracle
11 13 (2.20%) SolarWinds
12 12 (2.03%) Palo Alto
12 12 (2.03%) Qualys
13 8 (1.35%) EMC
14 6 (1.01%) Google
15 5 (0.84%) F5
15 5 (0.84%) Juniper