Service Delivery Management Contracts

Service Delivery Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery Management over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 570 669 801
Rank change year-on-year +99 +132 -154
Contract jobs citing Service Delivery Management 24 47 54
As % of all contract jobs advertised in the UK 0.055% 0.079% 0.061%
As % of the Processes & Methodologies category 0.064% 0.088% 0.067%
Number of daily rates quoted 9 36 36
10th Percentile - £400 £156
25th Percentile - £441 £384
Median daily rate (50th Percentile) £400 £525 £492
Median % change year-on-year -23.81% +6.82% +19.15%
75th Percentile £525 £640 £552
90th Percentile £528 £722 £644
UK excluding London median daily rate £500 £553 £261
% change year-on-year -9.54% +111.58% -21.13%
Number of hourly rates quoted 3 2 2
10th Percentile - - -
25th Percentile £13.25 £12.50 -
Median hourly rate £13.50 £13.00 £50.00
Median % change year-on-year +3.85% -74.00% +5.26%
75th Percentile £13.88 £13.50 -
90th Percentile £13.95 - -
UK excluding London median hourly rate £13.50 £13.00 £50.00
% change year-on-year +3.85% -74.00% +5.26%

All Process and Methodology Skills
UK

Service Delivery Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,383 53,667 80,409
As % of all contract IT jobs advertised in the UK 86.31% 89.90% 90.57%
Number of daily rates quoted 24,097 37,244 56,431
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,426 1,746 1,925
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.30 £25.00
Median % change year-on-year -6.17% +49.20% -
75th Percentile £59.44 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.05 £36.00 £20.00
% change year-on-year +0.13% +80.00% -8.51%

Service Delivery Management
Job Vacancy Trend

Job postings citing Service Delivery Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Management in the UK

Service Delivery Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery Management.

Daily rate trend for Service Delivery Management in the UK

Service Delivery Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery Management.

Hourly rate trend for Service Delivery Management in the UK

Service Delivery Management
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery Management within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +97 22 £450 -14.29% 12
UK excluding London +63 19 £500 -9.54% 10
Midlands +34 12 £525 -2.78% 2
East Midlands +26 8 - -
Work from Home +111 7 £450 -4.26% 4
South East +23 6 £450 -25.16% 1
London +92 4 £400 -17.95% 2
West Midlands +31 4 £525 -2.78% 2
Scotland +34 1 - - 2

Service Delivery Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (12.50%) Microsoft Excel
1 3 (12.50%) Microsoft Office
Cloud Services
1 8 (33.33%) AWS
1 8 (33.33%) Azure
1 8 (33.33%) Microsoft 365
1 8 (33.33%) SaaS
Communications & Networking
1 3 (12.50%) ADSL
1 3 (12.50%) DHCP
1 3 (12.50%) DNS
1 3 (12.50%) Ethernet
1 3 (12.50%) Internet
1 3 (12.50%) MPLS
1 3 (12.50%) PSTN
1 3 (12.50%) TCP/IP
1 3 (12.50%) WAN
General
1 11 (45.83%) Legal
2 9 (37.50%) Finance
3 7 (29.17%) Social Skills
4 3 (12.50%) Front Office
4 3 (12.50%) Telecoms
5 1 (4.17%) Local Government
5 1 (4.17%) Public Sector
Job Titles
1 13 (54.17%) Service Manager
2 12 (50.00%) Delivery Manager
2 12 (50.00%) Service Delivery Manager
3 10 (41.67%) IT Manager
4 9 (37.50%) IT Services Manager
5 8 (33.33%) IT Services Delivery Manager
6 3 (12.50%) Coordinator
6 3 (12.50%) Infrastructure Engineer
6 3 (12.50%) Project Coordinator
7 2 (8.33%) Senior
7 2 (8.33%) Senior Infrastructure Engineer
7 2 (8.33%) Service Transition Specialist
8 1 (4.17%) Buyer
8 1 (4.17%) Digital Project Manager
8 1 (4.17%) Head of IT
8 1 (4.17%) Head of Service Management
8 1 (4.17%) ICT Manager
8 1 (4.17%) ICT Service Delivery Manager
8 1 (4.17%) Service Transition Manager
8 1 (4.17%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (12.50%) .NET
Operating Systems
1 8 (33.33%) Apple iOS
2 3 (12.50%) Linux
2 3 (12.50%) Ubuntu
2 3 (12.50%) Unix
2 3 (12.50%) Windows
Processes & Methodologies
1 24 (100.00%) Service Delivery
2 13 (54.17%) Service Management
3 12 (50.00%) Change Management
3 12 (50.00%) ITIL
4 9 (37.50%) ITSM
4 9 (37.50%) People Management
4 9 (37.50%) Problem Management
5 8 (33.33%) Business Analysis
5 8 (33.33%) Decision-Making
5 8 (33.33%) Information Security
5 8 (33.33%) IT Governance
5 8 (33.33%) Migration
5 8 (33.33%) Performance Metrics
5 8 (33.33%) Problem-Solving
6 7 (29.17%) Project Delivery
6 7 (29.17%) Stakeholder Management
7 4 (16.67%) Agile
7 4 (16.67%) Continuous Improvement
7 4 (16.67%) Customer Service
8 3 (12.50%) Computer Science
Programming Languages
1 8 (33.33%) Swift
2 3 (12.50%) PowerShell
2 3 (12.50%) VB.NET
3 2 (8.33%) C++
Qualifications
1 5 (20.83%) Security Cleared
2 4 (16.67%) SC Cleared
3 3 (12.50%) BC Cleared
3 3 (12.50%) BPSS Clearance
3 3 (12.50%) Degree
3 3 (12.50%) ITIL Certification
3 3 (12.50%) Microsoft Certification
4 1 (4.17%) PMI Certification
4 1 (4.17%) PMP
Quality Assurance & Compliance
1 8 (33.33%) SLA
2 4 (16.67%) ISO/IEC 20000
3 3 (12.50%) ISO 9001
3 3 (12.50%) QA
4 1 (4.17%) PMO
System Software
1 3 (12.50%) Active Directory
1 3 (12.50%) Hyper-V
1 3 (12.50%) Virtual Machines
1 3 (12.50%) VMware Infrastructure
1 3 (12.50%) vSphere
Systems Management
1 3 (12.50%) WSUS
Vendors
1 14 (58.33%) Microsoft
2 8 (33.33%) Okta
3 3 (12.50%) BT
3 3 (12.50%) Cisco
3 3 (12.50%) Openreach
3 3 (12.50%) VMware
4 1 (4.17%) Qualys
4 1 (4.17%) ServiceNow