Service Desk Management Contracts with Work from Home Options

Service Desk Management
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 346 457 604
Rank change year-on-year +111 +147 -124
Contract jobs citing Service Desk Management 1 10 15
As % of all contract jobs with a WFH option 0.007% 0.040% 0.034%
As % of the Processes & Methodologies category 0.008% 0.044% 0.037%
Number of daily rates quoted 1 6 11
10th Percentile - £153 £133
25th Percentile £353 £170 £211
Median daily rate (50th Percentile) £355 £275 £250
Median % change year-on-year +29.09% +10.00% +51.52%
75th Percentile £358 £366 £366
90th Percentile - £375 £588
UK median daily rate £350 £350 £394
% change year-on-year - -11.11% +5.00%

All Process and Methodology Skills
Work from Home

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,282 22,550 40,272
As % of all contract jobs with a WFH option 87.98% 89.75% 91.08%
Number of daily rates quoted 8,890 15,929 29,247
10th Percentile £325 £363 £362
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £630
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 574 522 532
10th Percentile £15.05 £18.63 £13.75
25th Percentile £25.50 £30.00 £20.00
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +41.16%
75th Percentile £60.00 £69.31 £55.38
90th Percentile £75.18 £80.25 £67.50
UK median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +2.04%

Service Desk Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Desk Management as a proportion of all IT jobs advertised.

Service Desk Management trend for jobs with a WFH option

Service Desk Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Desk Management.

Service Desk Management daily rate for jobs with a WFH option

Service Desk Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Cloud Computing
Communications & Networking
1 1 (100.00%) LAN
1 1 (100.00%) WAN
Job Titles
1 1 (100.00%) Service Desk Supervisor
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) PRINCE2
1 1 (100.00%) Project Management
Qualifications
1 1 (100.00%) ITIL Certification
1 1 (100.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (100.00%) ISO/IEC 27001
Vendors
1 1 (100.00%) Microsoft