The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 621 605 589
Rank change year-on-year
-16 -16
Contract jobs citing Service Desk Management 20 27 26
As % of all contract IT jobs located in the UK 0.036% 0.048% 0.048%
As % of the Processes & Methodologies category 0.044% 0.061% 0.061%
Number of daily rates quoted 14 9 19
Median daily rate £300 £325 £375
Median daily rate % change year-on-year
-7.69% -13.33%
90% offered a daily rate of more than £163 £170 £118
10% offered a daily rate of more than £735 £538 £518
UK excluding London median daily rate £256 £325 £490
% change year-on-year
-21.15% -33.67%
Number of hourly rates quoted 2 5 2
Median hourly rate £17.75 £15.00 £11.50
Median hourly rate % change year-on-year
+18.33% +30.43%
90% offered a hourly rate of more than £15.55 £9.90 £10.70
10% offered a hourly rate of more than £19.95 £18.20 £12.30
UK excluding London median hourly rate £20.50 £15.00 £11.50
% change year-on-year
+36.66% +30.43%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45312 44104 42407
As % of all contract IT jobs located in the UK 81.52% 78.83% 77.59%
Number of daily rates quoted 29953 27498 26558
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £275 £275
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1036 1290 1223
Median hourly rate £33.99 £29.00 £30.00
Median hourly rate % change year-on-year
+17.18% -3.33%
90% offered a hourly rate of more than £12.83 £12.10 £12.50
10% offered a hourly rate of more than £48.50 £48.46 £50.00
UK excluding London median hourly rate £36.00 £30.00 £30.50
% change year-on-year
+20.00% -1.63%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 6 May 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 19 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 19 £350 +7.69% 11
London -3 11 £338 - 2
City of London - 3 £250 - 2
East Midlands +8 2 £163 - 2
Northamptonshire +5 2 £163 - 2
Yorkshire +1 2 £245 -18.33% 2
North West -13 2 £350 +3.70% 1
Bromley - 2 £750 -
Northampton +4 1 £163 - 2
Hertfordshire +3 1 £700 +30.23%
East of England +1 1 £700 +30.23%
Berkshire -1 1 - -
West Yorkshire -2 1 £350 - 2
Manchester -8 1 £350 - 1
Leeds -10 1 £350 - 2
South East -17 1 - - 3
Scotland - 1 £163 -
Hemel Hempstead - 1 £700 -
Lancashire - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 6 May 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 31 (59.62%) ITIL
2 27 (51.92%) Microsoft
3 25 (48.08%) Windows
4 21 (40.38%) MS Office
4 21 (40.38%) Windows 7
5 17 (32.69%) Active Directory
6 12 (23.08%) MS Excel
7 11 (21.15%) LAN
7 11 (21.15%) Finance
8 9 (17.31%) SAN
8 9 (17.31%) VMware
8 9 (17.31%) VMware Infrastructure
9 8 (15.38%) Incident Management
9 8 (15.38%) Process Improvement
9 8 (15.38%) Windows Server
10 7 (13.46%) Android
10 7 (13.46%) Security Cleared
10 7 (13.46%) Stakeholder Management
10 7 (13.46%) Windows Server 2003
10 7 (13.46%) Windows XP
11 6 (11.54%) MS Exchange
11 6 (11.54%) TCP/IP
11 6 (11.54%) Blackberry
11 6 (11.54%) Configuration Management
11 6 (11.54%) Service Management
11 6 (11.54%) Quality Management
11 6 (11.54%) Exchange Server 2003
11 6 (11.54%) ITIL V3
11 6 (11.54%) Exchange Server 2010
12 5 (9.62%) Disclosure Scotland

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.54%) Exchange Server 2003
1 6 (11.54%) Exchange Server 2010
1 6 (11.54%) MS Exchange
2 2 (3.85%) IIS
2 2 (3.85%) SharePoint
3 1 (1.92%) WebLogic
Applications
1 21 (40.38%) MS Office
2 12 (23.08%) MS Excel
3 2 (3.85%) MS PowerPoint
3 2 (3.85%) MS Project
3 2 (3.85%) MS Visio
Business Applications
1 1 (1.92%) Dynamics CRM
1 1 (1.92%) Remedy ITSM
Cloud Services
1 2 (3.85%) Office 365
Communications & Networking
1 11 (21.15%) LAN
2 9 (17.31%) SAN
3 6 (11.54%) TCP/IP
4 4 (7.69%) WAN
5 3 (5.77%) Firewall
6 2 (3.85%) VPN
6 2 (3.85%) Wireless
7 1 (1.92%) DHCP
7 1 (1.92%) DNS
7 1 (1.92%) OSPF
7 1 (1.92%) TACACS
Database & Business Intelligence
1 2 (3.85%) SQL Server
2 1 (1.92%) BusinessObjects
2 1 (1.92%) BusinessObjects XI
General
1 11 (21.15%) Finance
2 4 (7.69%) Legal
2 4 (7.69%) Retail
3 1 (1.92%) Banking
3 1 (1.92%) Local Government
3 1 (1.92%) Telecoms
Job Titles
1 20 (38.46%) Service Desk Manager
2 19 (36.54%) Service Manager
3 10 (19.23%) IT Manager
4 9 (17.31%) IT Services Manager
5 6 (11.54%) Deployment Engineer
6 5 (9.62%) 1st Line Support
7 4 (7.69%) Hardware Engineer
7 4 (7.69%) Head of Technical Services
7 4 (7.69%) Infrastructure Deployment Engineer
7 4 (7.69%) Infrastructure Engineer
8 3 (5.77%) Head of IT
8 3 (5.77%) Head of Operations
8 3 (5.77%) ITIL Manager
8 3 (5.77%) Server Engineer
8 3 (5.77%) Service Desk Specialist
8 3 (5.77%) Service Management Manager
9 2 (3.85%) Engagement Manager
9 2 (3.85%) ITIL Service Manager
9 2 (3.85%) Project Manager
9 2 (3.85%) Service Desk Support
Libraries, Frameworks & Software Standards
1 1 (1.92%) .NET
1 1 (1.92%) ASP.NET
1 1 (1.92%) EDI
Miscellaneous
1 6 (11.54%) Blackberry
2 3 (5.77%) Analytical Skills
3 2 (3.85%) Hedge funds
4 1 (1.92%) Data Centre
4 1 (1.92%) Data Protection Act
4 1 (1.92%) Device Driver
4 1 (1.92%) iSeries
4 1 (1.92%) NHS
Operating Systems
1 25 (48.08%) Windows
2 21 (40.38%) Windows 7
3 8 (15.38%) Windows Server
4 7 (13.46%) Android
4 7 (13.46%) Windows Server 2003
4 7 (13.46%) Windows XP
5 4 (7.69%) Unix
6 1 (1.92%) Windows 10
6 1 (1.92%) Windows Server 2008
Processes & Methodologies
1 31 (59.62%) ITIL
2 8 (15.38%) Incident Management
2 8 (15.38%) Process Improvement
3 7 (13.46%) Stakeholder Management
4 6 (11.54%) Configuration Management
4 6 (11.54%) ITIL V3
4 6 (11.54%) Quality Management
4 6 (11.54%) Service Management
5 4 (7.69%) ITSM
5 4 (7.69%) Service Delivery
6 3 (5.77%) Desktop Virtualisation
6 3 (5.77%) Performance Management
6 3 (5.77%) Supplier Management
7 2 (3.85%) Identity Access Management
7 2 (3.85%) Mentoring
7 2 (3.85%) Problem Management
7 2 (3.85%) Process Management
7 2 (3.85%) Programme Management
8 1 (1.92%) PRINCE2
8 1 (1.92%) Project Management
Programming Languages
1 2 (3.85%) SQL
2 1 (1.92%) C
2 1 (1.92%) PL/SQL
2 1 (1.92%) VB
Qualifications
1 7 (13.46%) Security Cleared
2 5 (9.62%) ITIL Certification
3 4 (7.69%) SC Cleared
4 2 (3.85%) BPSS Clearance
5 1 (1.92%) CCNP
5 1 (1.92%) Cisco Certification
5 1 (1.92%) DV Cleared
5 1 (1.92%) MCSE
5 1 (1.92%) Microsoft Certification
Quality Assurance & Compliance
1 5 (9.62%) Disclosure Scotland
2 1 (1.92%) SLA
System Software
1 17 (32.69%) Active Directory
2 9 (17.31%) VMware Infrastructure
3 2 (3.85%) vSphere
4 1 (1.92%) ISA Server
Systems Management
1 3 (5.77%) AppManager
2 2 (3.85%) Backup Exec
2 2 (3.85%) ThinApp
3 1 (1.92%) OpenView
3 1 (1.92%) OpenView Configuration Management
3 1 (1.92%) SCSM
Vendors
1 27 (51.92%) Microsoft
2 9 (17.31%) VMware
3 4 (7.69%) HP
3 4 (7.69%) LANDesk
4 3 (5.77%) 3PAR
4 3 (5.77%) Compaq
4 3 (5.77%) SolarWinds
5 2 (3.85%) AppSense
5 2 (3.85%) Cisco
5 2 (3.85%) Oracle
5 2 (3.85%) Remedy
5 2 (3.85%) ServiceNow
6 1 (1.92%) Apple
6 1 (1.92%) Aruba
6 1 (1.92%) BMC
6 1 (1.92%) CheckPoint
6 1 (1.92%) Citrix
6 1 (1.92%) Intel
6 1 (1.92%) OpenText
6 1 (1.92%) SAP