The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 594 568 576
Rank change year-on-year
-26 +8
Contract jobs citing Service Desk Management 36 40 17
As % of all contract IT jobs located in the UK 0.061% 0.071% 0.032%
As % of the Processes & Methodologies category 0.078% 0.093% 0.042%
Number of daily rates quoted 18 22 5
Average daily rate
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£309 £288 £388
Average daily rate % change year-on-year
+7.39% -25.80%
90% offered a daily rate of more than £210 £121 £375
10% offered a daily rate of more than £470 £443 £505
UK excluding London average daily rate £338 £256 -
% change year-on-year
+31.70% -
Number of hourly rates quoted 8 3 2
Average hourly rate £16.50 £19.50 £16.25
Average hourly rate % change year-on-year
-15.38% +20.00%
90% offered a hourly rate of more than £11.50 £14.30 £9.25
10% offered a hourly rate of more than £20.86 £22.30 £23.25
UK excluding London average hourly rate £13.75 £13.00 £7.50
% change year-on-year
+5.76% +73.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
46277 43014 40015
As % of all contract IT jobs located in the UK 78.09% 76.08% 74.93%
Number of daily rates quoted 30167 26709 24575
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £289 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1257 1173 1116
Average hourly rate £31.44 £25.00 £29.50
Average hourly rate % change year-on-year
+25.76% -15.25%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £51.17 £50.50 £50.00
UK excluding London average hourly rate £32.50 £26.83 £30.25
% change year-on-year
+21.13% -11.30%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 2 September 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 34 £309 +7.39% 12
London -18 13 £238 -17.39% 3
South East -22 7 £363 -3.33% 1
Hampshire +8 6 £363 -3.33% 1
Yorkshire -24 5 £145 - 1
East of England +8 4 £375 - 3
West Yorkshire - 4 £145 - 1
Leeds - 4 £145 - 1
West Midlands +6 3 £210 -1.17% 1
Essex -2 3 £375 - 1
Winchester - 3 £350 -
Warwickshire - 3 £210 -
North West -26 2 £293 +134.00% 1
City of London +6 1 £425 +70.00%
Manchester -20 1 - -
Merseyside - 1 £293 -
Buckinghamshire - 1 - -
Liverpool - 1 £293 -
West Wales - 1 - -
Peterborough - 1 £325 -
Chelmsford - 1 £588 - 1
Andover - 1 £363 -
Southampton - 1 - - 1
Ripon - 1 - -
Warwick - 1 £210 -
North Yorkshire - 1 - -
County Antrim - 1 - -
Belfast - 1 - -
Wales - 1 - -
Northern Ireland - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 48 (73.85%) ITIL
2 17 (26.15%) SLA
3 15 (23.08%) Security Cleared
4 13 (20.00%) Incident Management
4 13 (20.00%) Service Management
4 13 (20.00%) Microsoft
5 12 (18.46%) Active Directory
6 11 (16.92%) Windows
6 11 (16.92%) MS Office
7 10 (15.38%) SQL Server
8 9 (13.85%) SharePoint
8 9 (13.85%) Management Information System
8 9 (13.85%) Stakeholder Management
9 8 (12.31%) MS Excel
9 8 (12.31%) ITIL Certification
9 8 (12.31%) Change Management
10 7 (10.77%) Service Delivery
10 7 (10.77%) PRINCE2
10 7 (10.77%) Oracle
10 7 (10.77%) Problem Management
10 7 (10.77%) LANDesk
11 6 (9.23%) VMware Infrastructure
11 6 (9.23%) SC Cleared
11 6 (9.23%) Document Management
11 6 (9.23%) OpenText
11 6 (9.23%) VMware
11 6 (9.23%) ITSM
11 6 (9.23%) SQL
11 6 (9.23%) MS Visio
11 6 (9.23%) DHCP

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (13.85%) SharePoint
2 4 (6.15%) SharePoint 2013
3 3 (4.62%) Exchange Server 2010
3 3 (4.62%) MS Exchange
3 3 (4.62%) CMS
3 3 (4.62%) WordPress
3 3 (4.62%) Sitecore CMS
4 2 (3.08%) Lync
Applications
1 11 (16.92%) MS Office
2 8 (12.31%) MS Excel
3 6 (9.23%) MS Visio
4 5 (7.69%) MS PowerPoint
Business Applications
1 1 (1.54%) Dynamics CRM
Communications & Networking
1 6 (9.23%) DHCP
1 6 (9.23%) VPN
1 6 (9.23%) DNS
1 6 (9.23%) SAN
2 5 (7.69%) VoIP
3 3 (4.62%) SMS
3 3 (4.62%) Internet
4 1 (1.54%) IPv4
4 1 (1.54%) SNMP
Database & Business Intelligence
1 10 (15.38%) SQL Server
Development Applications
1 2 (3.08%) ClearCase
1 2 (3.08%) JIRA
General
1 5 (7.69%) Telecoms
2 4 (6.15%) Finance
3 3 (4.62%) Legal
3 3 (4.62%) French Language
4 2 (3.08%) Pharmaceutical
4 2 (3.08%) Retail
4 2 (3.08%) Billing
4 2 (3.08%) Local Government
Job Titles
1 25 (38.46%) Service Manager
2 21 (32.31%) Analyst
3 17 (26.15%) Service Analyst
4 16 (24.62%) Service Desk Analyst
5 14 (21.54%) Service Desk Manager
6 4 (6.15%) 1st Line Support
6 4 (6.15%) Project Office Support
7 3 (4.62%) Lead Test Analyst
7 3 (4.62%) Help Desk Analyst
7 3 (4.62%) Test Analyst
7 3 (4.62%) Help Desk Manager
7 3 (4.62%) Help Desk Support
7 3 (4.62%) Applications Support
8 2 (3.08%) Desktop Support Engineer
8 2 (3.08%) IT Support Analyst
8 2 (3.08%) Desktop Engineer
8 2 (3.08%) Delivery Manager
8 2 (3.08%) IT Project Manager
8 2 (3.08%) Desktop Support
8 2 (3.08%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (4.62%) HTML
1 3 (4.62%) .NET
1 3 (4.62%) JSF
1 3 (4.62%) HTML5
2 1 (1.54%) REST
Miscellaneous
1 9 (13.85%) Management Information System
2 4 (6.15%) Statistics
2 4 (6.15%) Analytical Skills
3 3 (4.62%) Smart Meter
3 3 (4.62%) Social Media
4 2 (3.08%) CMDB
5 1 (1.54%) Data Centre
5 1 (1.54%) PMI
Operating Systems
1 11 (16.92%) Windows
2 5 (7.69%) Windows 7
3 3 (4.62%) Windows XP
3 3 (4.62%) Windows Server 2008
4 1 (1.54%) Linux
Processes & Methodologies
1 48 (73.85%) ITIL
2 13 (20.00%) Service Management
2 13 (20.00%) Incident Management
3 9 (13.85%) Stakeholder Management
4 8 (12.31%) Change Management
5 7 (10.77%) Service Delivery
5 7 (10.77%) PRINCE2
5 7 (10.77%) Problem Management
6 6 (9.23%) Document Management
6 6 (9.23%) ITSM
7 5 (7.69%) Configuration Management
7 5 (7.69%) Project Management
7 5 (7.69%) Agile Software Development
7 5 (7.69%) Continuous Improvement
8 4 (6.15%) Knowledge Management
8 4 (6.15%) Line Management
9 3 (4.62%) Mentoring
9 3 (4.62%) Root Cause Analysis
9 3 (4.62%) Software Testing
9 3 (4.62%) Asset Management
Programming Languages
1 6 (9.23%) SQL
2 5 (7.69%) VB
3 3 (4.62%) JavaScript
3 3 (4.62%) PHP
4 1 (1.54%) Shell Script
Qualifications
1 15 (23.08%) Security Cleared
2 8 (12.31%) ITIL Certification
3 6 (9.23%) SC Cleared
4 4 (6.15%) Degree
5 3 (4.62%) ISTQB
5 3 (4.62%) ISTQB Foundation Certification
5 3 (4.62%) ISTQB Advanced Certification
6 1 (1.54%) DV Cleared
6 1 (1.54%) PMI Certification
6 1 (1.54%) MCP
6 1 (1.54%) MCSE
6 1 (1.54%) Microsoft Certification
6 1 (1.54%) PRINCE2 Certification
6 1 (1.54%) A+ Certification
Quality Assurance & Compliance
1 17 (26.15%) SLA
2 4 (6.15%) QA
3 3 (4.62%) ISO/IEC 27001
4 1 (1.54%) ISO 9001
System Software
1 12 (18.46%) Active Directory
2 6 (9.23%) VMware Infrastructure
Systems Management
1 3 (4.62%) Cisco CUCM
2 1 (1.54%) Netcool
Vendors
1 13 (20.00%) Microsoft
2 7 (10.77%) Oracle
2 7 (10.77%) LANDesk
3 6 (9.23%) OpenText
3 6 (9.23%) VMware
4 5 (7.69%) Cisco
5 3 (4.62%) Sitecore
5 3 (4.62%) Facebook
5 3 (4.62%) Twitter
5 3 (4.62%) Rackspace
5 3 (4.62%) Google
6 2 (3.08%) AppSense
6 2 (3.08%) ServiceNow
6 2 (3.08%) SAP
6 2 (3.08%) Citrix
7 1 (1.54%) Salesforce.com
7 1 (1.54%) Adobe
7 1 (1.54%) Siebel
7 1 (1.54%) IBM
7 1 (1.54%) Splunk
Chelmsford
CPS Group
Rate: £500 - 675 per day
Posted: 15 days ago