The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 570 571 513
Rank change year-on-year
+1 -58
Contract jobs citing Service Desk Management 27 28 29
As % of all contract IT jobs located in the UK 0.049% 0.051% 0.061%
As % of the Processes & Methodologies category 0.064% 0.069% 0.083%
Number of daily rates quoted 11 21 18
Average daily rate
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£338 £370 £413
Average daily rate % change year-on-year
-8.78% -10.30%
90% offered a daily rate of more than £175 £120 £230
10% offered a daily rate of more than £538 £515 £544
UK excluding London average daily rate £338 £476 £425
% change year-on-year
-29.13% +12.05%
Number of hourly rates quoted 2 2 2
Average hourly rate £16.75 £11.50 £12.50
Average hourly rate % change year-on-year
+45.65% -8.00%
UK excluding London average hourly rate £16.75 £11.50 £12.50
% change year-on-year
+45.65% -8.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42497 40723 35069
As % of all contract IT jobs located in the UK 76.35% 74.75% 73.52%
Number of daily rates quoted 26510 25396 20908
Average daily rate £415 £400 £408
Average daily rate % change year-on-year
+3.75% -1.84%
90% offered a daily rate of more than £283 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £390 £375 £362
% change year-on-year
+4.00% +3.73%
Number of hourly rates quoted 1226 1148 1061
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £52.50 £54.00
UK excluding London average hourly rate £30.20 £31.00 £32.00
% change year-on-year
-2.58% -3.12%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 27 April 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 26 £338 -9.39% 10
East of England - 10 £444 -
South East -20 6 £168 -67.47% 2
Basildon - 4 - -
Essex - 4 - -
North West -18 3 £338 +181.25% 1
Slough - 3 £168 -
Hertfordshire - 3 £538 -
Berkshire - 3 £168 - 1
London -24 2 - - 1
Hertford - 2 £538 -
Buckinghamshire - 2 - - 1
Cambridgeshire - 2 £344 -
Yorkshire - 2 £300 - 2
Peterborough - 2 £344 -
Merseyside - 2 £338 - 1
East Midlands -7 1 - - 2
Telford - 1 £313 -
Truro - 1 - -
South West - 1 - -
West Midlands - 1 £313 - 2
Cornwall - 1 - -
North Yorkshire - 1 £175 -
Northamptonshire - 1 - - 1
Shropshire - 1 £313 -
South Yorkshire - 1 £425 -
Suffolk - 1 - -
Liverpool - 1 £350 - 1
Doncaster - 1 £425 -
Manchester - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 27 April 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 40 (67.80%) ITIL
2 16 (27.12%) SLA
2 16 (27.12%) Security Cleared
3 12 (20.34%) Service Management
4 11 (18.64%) Service Delivery
4 11 (18.64%) Windows
4 11 (18.64%) Line Management
5 10 (16.95%) Analytical Skills
5 10 (16.95%) Incident Management
6 8 (13.56%) Problem Management
6 8 (13.56%) MS Office
7 7 (11.86%) Change Management
7 7 (11.86%) Stakeholder Management
8 6 (10.17%) Asset Management
8 6 (10.17%) PRINCE2
9 5 (8.47%) Microsoft
9 5 (8.47%) Active Directory
9 5 (8.47%) ITSM
9 5 (8.47%) Management Information System
9 5 (8.47%) Configuration Management
10 4 (6.78%) Project Management
10 4 (6.78%) ITIL Certification
10 4 (6.78%) NHS
10 4 (6.78%) MS Excel
10 4 (6.78%) VoIP
10 4 (6.78%) Degree
10 4 (6.78%) SC Cleared
10 4 (6.78%) Continuous Improvement
11 3 (5.08%) Change Control
11 3 (5.08%) ITIL V3

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 27 April 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.39%) Lync
Applications
1 8 (13.56%) MS Office
2 4 (6.78%) MS Excel
Cloud Services
1 1 (1.69%) Amazon AWS
1 1 (1.69%) Google Apps
Communications & Networking
1 4 (6.78%) VoIP
2 2 (3.39%) WAN
3 1 (1.69%) HTTP
3 1 (1.69%) TCP/IP
3 1 (1.69%) VPN
3 1 (1.69%) DNS
3 1 (1.69%) SAN
3 1 (1.69%) MPLS
3 1 (1.69%) BGP
3 1 (1.69%) EIGRP
3 1 (1.69%) TACACS
3 1 (1.69%) VRRP
3 1 (1.69%) Firewall
3 1 (1.69%) IPsec
3 1 (1.69%) VPLS
3 1 (1.69%) Reverse Proxy
3 1 (1.69%) Cisco IOS
3 1 (1.69%) Cisco ASA
3 1 (1.69%) xDSL
3 1 (1.69%) NetScaler
Database & Business Intelligence
1 2 (3.39%) SQL Server
Development Applications
1 2 (3.39%) ClearCase
General
1 3 (5.08%) Finance
1 3 (5.08%) Retail
1 3 (5.08%) French Language
2 2 (3.39%) Local Government
2 2 (3.39%) Pharmaceutical
2 2 (3.39%) Financial Institution
3 1 (1.69%) Telecoms
3 1 (1.69%) Manufacturing
3 1 (1.69%) Publishing
Job Titles
1 16 (27.12%) Service Manager
2 15 (25.42%) Analyst
3 12 (20.34%) Service Analyst
4 10 (16.95%) Service Desk Analyst
5 9 (15.25%) Service Desk Manager
6 5 (8.47%) Project Manager
7 4 (6.78%) Help Desk Manager
7 4 (6.78%) Support Manager
7 4 (6.78%) Service Desk Technician
8 3 (5.08%) IT Support
8 3 (5.08%) Systems Support Manager
8 3 (5.08%) IT Services Manager
8 3 (5.08%) Service Operations Manager
8 3 (5.08%) Delivery Manager
8 3 (5.08%) Systems Manager
8 3 (5.08%) Services Delivery Manager
8 3 (5.08%) Systems Support
8 3 (5.08%) Support Analyst
8 3 (5.08%) Operations Manager
8 3 (5.08%) Senior Analyst
Libraries, Frameworks & Software Standards
1 1 (1.69%) COM
Miscellaneous
1 10 (16.95%) Analytical Skills
2 5 (8.47%) Management Information System
3 4 (6.78%) NHS
4 3 (5.08%) Statistics
5 2 (3.39%) CMDB
5 2 (3.39%) Fixed Income
5 2 (3.39%) Equities
6 1 (1.69%) Thin Client
6 1 (1.69%) Blackberry
6 1 (1.69%) Fat Client
Operating Systems
1 11 (18.64%) Windows
2 2 (3.39%) Windows XP
3 1 (1.69%) Windows 7
Processes & Methodologies
1 40 (67.80%) ITIL
2 12 (20.34%) Service Management
3 11 (18.64%) Service Delivery
3 11 (18.64%) Line Management
4 10 (16.95%) Incident Management
5 8 (13.56%) Problem Management
6 7 (11.86%) Change Management
6 7 (11.86%) Stakeholder Management
7 6 (10.17%) PRINCE2
7 6 (10.17%) Asset Management
8 5 (8.47%) Configuration Management
8 5 (8.47%) ITSM
9 4 (6.78%) Project Management
9 4 (6.78%) Continuous Improvement
10 3 (5.08%) Change Control
10 3 (5.08%) Release Management
10 3 (5.08%) Business Intelligence
10 3 (5.08%) ITIL V3
11 2 (3.39%) Process Management
11 2 (3.39%) Information Security
Qualifications
1 16 (27.12%) Security Cleared
2 4 (6.78%) ITIL Certification
2 4 (6.78%) Degree
2 4 (6.78%) SC Cleared
3 1 (1.69%) DV Cleared
3 1 (1.69%) Six Sigma Green Belt
3 1 (1.69%) CCIE
3 1 (1.69%) Cisco Certification
Quality Assurance & Compliance
1 16 (27.12%) SLA
2 2 (3.39%) QA
System Software
1 5 (8.47%) Active Directory
2 2 (3.39%) VMware Infrastructure
3 1 (1.69%) Hyper-V
3 1 (1.69%) vSphere
Systems Management
1 1 (1.69%) SCCM
1 1 (1.69%) SCOM
Vendors
1 5 (8.47%) Microsoft
2 3 (5.08%) Cisco
2 3 (5.08%) Citrix
2 3 (5.08%) LANDesk
3 2 (3.39%) Oracle
3 2 (3.39%) Reuters
3 2 (3.39%) Bloomberg
3 2 (3.39%) VMware
4 1 (1.69%) Google
4 1 (1.69%) IBM
4 1 (1.69%) Adobe
4 1 (1.69%) HP
4 1 (1.69%) Riverbed
4 1 (1.69%) SolarWinds
West Midlands
Sanderson
Rate: £20 per hour
Posted: 4 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per day
Posted: 18 days ago