The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 638 651 601
Rank change year-on-year
+13 -50
Contract jobs citing Service Desk Management 14 22 40
As % of all contract IT jobs located in the UK 0.026% 0.038% 0.069%
As % of the Processes & Methodologies category 0.032% 0.047% 0.089%
Number of daily rates quoted 10 13 21
Median daily rate £343 £238 £275
Median daily rate % change year-on-year
+44.60% -13.63%
90% offered a daily rate of more than £165 £158 £120
10% offered a daily rate of more than £458 £530 £450
UK excluding London median daily rate £337 £223 £213
% change year-on-year
+51.41% +4.70%
Number of hourly rates quoted 0 2 3
Median hourly rate - £16.25 £19.50
Median hourly rate % change year-on-year
- -16.66%
UK excluding London median hourly rate - £16.00 £10.20
% change year-on-year
- +56.86%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44299 46946 44879
As % of all contract IT jobs located in the UK 83.12% 81.11% 77.00%
Number of daily rates quoted 29375 30672 28106
Median daily rate £438 £425 £410
Median daily rate % change year-on-year
+2.94% +3.54%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £590 £583 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1162 1305 1228
Median hourly rate £31.00 £32.50 £23.75
Median hourly rate % change year-on-year
-4.61% +36.84%
90% offered a hourly rate of more than £12.54 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £50.00 £52.50
UK excluding London median hourly rate £32.50 £34.00 £25.75
% change year-on-year
-4.41% +32.03%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 30 September 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 22 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 14 £343 +44.60% 5
West Midlands -27 4 £136 -35.11%
London +12 3 £350 +47.36%
East of England +6 3 £381 -16.50%
South East +11 2 £475 +35.71% 2
Worcestershire - 2 - -
Worcester - 2 - -
Cambridgeshire +21 1 £425 +30.76%
Yorkshire +14 1 £225 +60.71%
Leeds +10 1 £225 +55.17%
Hampshire +10 1 £525 +50.00% 1
West Yorkshire +7 1 £225 +55.17%
Essex +2 1 - -
Hertfordshire - 1 £337 -
East Midlands - 1 - -
Nottinghamshire - 1 - -
West Sussex - 1 £425 - 1
Herefordshire - 1 £100 -
Kingston Upon Thames - 1 £225 -
City of London - 1 £350 -
Fareham - 1 £525 -
Nottingham - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 30 September 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 16 (43.24%) ITIL
2 9 (24.32%) Windows
3 7 (18.92%) Active Directory
3 7 (18.92%) MS Office
4 6 (16.22%) ITIL Certification
4 6 (16.22%) Microsoft
4 6 (16.22%) Configuration Management
4 6 (16.22%) Finance
4 6 (16.22%) Incident Management
5 5 (13.51%) Data Protection
5 5 (13.51%) Stakeholder Management
5 5 (13.51%) Service Management
5 5 (13.51%) SLA
5 5 (13.51%) LAN
5 5 (13.51%) Citrix
6 4 (10.81%) Remedy
6 4 (10.81%) Change Management
6 4 (10.81%) Management Information System
6 4 (10.81%) Security Cleared
6 4 (10.81%) Windows 7
6 4 (10.81%) Network Management
6 4 (10.81%) Data Protection Act
7 3 (8.11%) Windows Server
7 3 (8.11%) CRISC
7 3 (8.11%) ISACA
7 3 (8.11%) Smartphone
7 3 (8.11%) ISO/IEC 27001
7 3 (8.11%) ISMS
7 3 (8.11%) Android
7 3 (8.11%) Information Security

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.11%) MS Exchange
2 2 (5.41%) Exchange Server 2003
2 2 (5.41%) Exchange Server 2010
2 2 (5.41%) SharePoint
3 1 (2.70%) SharePoint Server
3 1 (2.70%) Skype for Business
Applications
1 7 (18.92%) MS Office
2 3 (8.11%) MS Excel
Business Applications
1 2 (5.41%) Remedy ITSM
2 1 (2.70%) Dynamics AX
2 1 (2.70%) Orchard Housing
Cloud Services
1 1 (2.70%) Office 365
Communications & Networking
1 5 (13.51%) LAN
2 3 (8.11%) SAN
2 3 (8.11%) WAN
2 3 (8.11%) Wireless
3 2 (5.41%) Firewall
3 2 (5.41%) OSPF
3 2 (5.41%) TACACS
3 2 (5.41%) TCP/IP
4 1 (2.70%) DHCP
4 1 (2.70%) DNS
4 1 (2.70%) Structured Cabling
4 1 (2.70%) VoIP
4 1 (2.70%) VPN
Development Applications
1 1 (2.70%) JIRA
General
1 6 (16.22%) Finance
2 2 (5.41%) Legal
3 1 (2.70%) Back Office
3 1 (2.70%) Law
3 1 (2.70%) Local Government
3 1 (2.70%) Retail
3 1 (2.70%) Telecoms
Job Titles
1 14 (37.84%) Service Desk Manager
1 14 (37.84%) Service Manager
2 6 (16.22%) Analyst
3 5 (13.51%) IT Manager
4 4 (10.81%) IT Support
4 4 (10.81%) Service Management Manager
4 4 (10.81%) Support Analyst
5 3 (8.11%) 1st Line Support
5 3 (8.11%) 1st Line Support Analyst
5 3 (8.11%) IT Services Manager
5 3 (8.11%) ITIL Manager
5 3 (8.11%) Support Manager
5 3 (8.11%) Team Leader
6 2 (5.41%) Compliance Manager
6 2 (5.41%) Deployment Engineer
6 2 (5.41%) Engagement Manager
6 2 (5.41%) Incident Manager
6 2 (5.41%) Infrastructure Manager
6 2 (5.41%) IT Support Analyst
6 2 (5.41%) IT Support Manager
Miscellaneous
1 4 (10.81%) Data Protection Act
1 4 (10.81%) Management Information System
2 3 (8.11%) NHS
2 3 (8.11%) Smartphone
3 2 (5.41%) Blackberry
3 2 (5.41%) EPoS
4 1 (2.70%) Analytical Skills
4 1 (2.70%) BYOD
4 1 (2.70%) CMDB
4 1 (2.70%) Informatics
4 1 (2.70%) Mathematics
Operating Systems
1 9 (24.32%) Windows
2 4 (10.81%) Windows 7
3 3 (8.11%) Android
3 3 (8.11%) Linux
3 3 (8.11%) Windows Server
3 3 (8.11%) Windows Server 2003
3 3 (8.11%) Windows XP
4 2 (5.41%) Windows Server 2008
5 1 (2.70%) Windows 10
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 16 (43.24%) ITIL
2 6 (16.22%) Configuration Management
2 6 (16.22%) Incident Management
3 5 (13.51%) Data Protection
3 5 (13.51%) Service Management
3 5 (13.51%) Stakeholder Management
4 4 (10.81%) Change Management
4 4 (10.81%) Network Management
5 3 (8.11%) Information Security
5 3 (8.11%) Information Security Management
5 3 (8.11%) ISMS
5 3 (8.11%) Risk Management
5 3 (8.11%) Security Management
5 3 (8.11%) Service Delivery
5 3 (8.11%) Workflow
6 2 (5.41%) Continuous Deployment
6 2 (5.41%) Disaster Recovery
6 2 (5.41%) Identity Access Management
6 2 (5.41%) ITSM
6 2 (5.41%) Workflow Management
Qualifications
1 6 (16.22%) ITIL Certification
2 4 (10.81%) Security Cleared
3 3 (8.11%) CISA
3 3 (8.11%) CRISC
3 3 (8.11%) ISACA
4 2 (5.41%) CCNP
4 2 (5.41%) Cisco Certification
5 1 (2.70%) BPSS Clearance
5 1 (2.70%) Degree
5 1 (2.70%) SC Cleared
Quality Assurance & Compliance
1 5 (13.51%) SLA
2 3 (8.11%) ISO/IEC 27001
System Software
1 7 (18.92%) Active Directory
2 2 (5.41%) VMware Infrastructure
3 1 (2.70%) Terminal Server
Vendors
1 6 (16.22%) Microsoft
2 5 (13.51%) Citrix
3 4 (10.81%) Remedy
4 3 (8.11%) Cisco
4 3 (8.11%) VMware
5 2 (5.41%) BMC
5 2 (5.41%) CA
5 2 (5.41%) CheckPoint
5 2 (5.41%) LANDesk
6 1 (2.70%) HP
6 1 (2.70%) Orchard
6 1 (2.70%) Veeam
6 1 (2.70%) Wyse
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