The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 547 545 520
Rank change year-on-year
-2 -25
Contract jobs citing Service Desk Management 31 30 23
As % of all contract IT jobs located in the UK 0.057% 0.057% 0.050%
As % of the Processes & Methodologies category 0.075% 0.076% 0.068%
Number of daily rates quoted 12 23 15
Average daily rate
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£325 £360 £450
Average daily rate % change year-on-year
-9.72% -20.00%
90% offered a daily rate of more than £176 £115 £278
10% offered a daily rate of more than £526 £512 £587
UK excluding London average daily rate £331 £308 £443
% change year-on-year
+7.54% -30.39%
Number of hourly rates quoted 2 3 1
Average hourly rate £16.75 £12.50 £12.00
Average hourly rate % change year-on-year
+34.00% +4.16%
UK excluding London average hourly rate £16.75 £12.50 £12.00
% change year-on-year
+34.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41243 39297 33632
As % of all contract IT jobs located in the UK 76.22% 74.96% 73.39%
Number of daily rates quoted 25676 24119 20154
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £560 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1168 1115 1095
Average hourly rate £29.00 £27.00 £32.00
Average hourly rate % change year-on-year
+7.40% -15.62%
90% offered a hourly rate of more than £12.26 £12.21 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.18
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 30 March 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 30 £325 -12.16% 12
East of England +22 12 £444 - 2
South East -22 6 £168 -64.82% 1
London -1 5 £325 -12.75% 5
Yorkshire - 3 £300 - 1
Hertfordshire +11 2 £538 - 1
North West -19 2 £325 +170.83% 1
Cambridgeshire - 2 £344 -
South West - 2 £260 -
Cornwall - 1 - -
North Yorkshire - 1 £175 -
Merseyside - 1 £325 - 1
South Yorkshire - 1 £425 - 1
Manchester - 1 - -
Truro - 1 - -
Warrington - - - -
Yeovil - - - -
York - - - -
Bedfordshire - - - -
Northampton - - - - 2
Sheffield - - - - 1
Southampton - - - -
Stockport - - - -
Abingdon - - - -
Birmingham - - - -
Brighton - - - -
Bristol - - - -
Chippenham - - - -
Fareham - - - -
Huntingdon - - - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 45 (68.18%) ITIL
2 20 (30.30%) SLA
3 15 (22.73%) Security Cleared
4 14 (21.21%) Service Management
5 13 (19.70%) Line Management
6 11 (16.67%) Windows
7 10 (15.15%) MS Office
7 10 (15.15%) Incident Management
8 9 (13.64%) Service Delivery
9 8 (12.12%) Stakeholder Management
9 8 (12.12%) Analytical Skills
10 7 (10.61%) Problem Management
10 7 (10.61%) Active Directory
11 6 (9.09%) MS Excel
11 6 (9.09%) PRINCE2
11 6 (9.09%) Change Management
11 6 (9.09%) Project Management
12 5 (7.58%) Microsoft
12 5 (7.58%) Management Information System
13 4 (6.06%) ITSM
13 4 (6.06%) Asset Management
13 4 (6.06%) Cisco
13 4 (6.06%) ITIL Certification
13 4 (6.06%) NHS
13 4 (6.06%) VoIP
14 3 (4.55%) Configuration Management
14 3 (4.55%) Release Management
14 3 (4.55%) Degree
14 3 (4.55%) French Language
14 3 (4.55%) LANDesk

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.03%) MS Exchange
1 2 (3.03%) Lync
Applications
1 10 (15.15%) MS Office
2 6 (9.09%) MS Excel
Cloud Services
1 2 (3.03%) Google Apps
Communications & Networking
1 4 (6.06%) VoIP
2 2 (3.03%) LAN
2 2 (3.03%) WAN
3 1 (1.52%) HTTP
3 1 (1.52%) TCP/IP
3 1 (1.52%) VPN
3 1 (1.52%) DNS
3 1 (1.52%) SAN
3 1 (1.52%) MPLS
3 1 (1.52%) BGP
3 1 (1.52%) EIGRP
3 1 (1.52%) TACACS
3 1 (1.52%) VRRP
3 1 (1.52%) Firewall
3 1 (1.52%) IPsec
3 1 (1.52%) VPLS
3 1 (1.52%) Reverse Proxy
3 1 (1.52%) Cisco IOS
3 1 (1.52%) Cisco ASA
3 1 (1.52%) xDSL
Database & Business Intelligence
1 2 (3.03%) SQL Server
General
1 3 (4.55%) Finance
1 3 (4.55%) Retail
1 3 (4.55%) French Language
2 2 (3.03%) Local Government
2 2 (3.03%) Pharmaceutical
2 2 (3.03%) Financial Institution
2 2 (3.03%) Telecoms
3 1 (1.52%) Manufacturing
3 1 (1.52%) Publishing
Job Titles
1 19 (28.79%) Analyst
2 16 (24.24%) Service Analyst
2 16 (24.24%) Service Manager
3 13 (19.70%) Service Desk Analyst
4 10 (15.15%) Service Desk Manager
5 6 (9.09%) Project Manager
6 4 (6.06%) Help Desk Manager
6 4 (6.06%) Support Manager
7 3 (4.55%) Systems Manager
7 3 (4.55%) Help Desk Support
7 3 (4.55%) Senior Analyst
7 3 (4.55%) Systems Support
7 3 (4.55%) Support Analyst
7 3 (4.55%) Delivery Manager
7 3 (4.55%) Systems Support Manager
7 3 (4.55%) IT Services Manager
7 3 (4.55%) Service Desk Technician
7 3 (4.55%) IT Support
7 3 (4.55%) Services Delivery Manager
8 2 (3.03%) Service Operations Manager
Libraries, Frameworks & Software Standards
1 1 (1.52%) COM
Miscellaneous
1 8 (12.12%) Analytical Skills
2 5 (7.58%) Management Information System
3 4 (6.06%) NHS
4 2 (3.03%) Fixed Income
4 2 (3.03%) Equities
5 1 (1.52%) Statistics
5 1 (1.52%) Fat Client
5 1 (1.52%) Enterprise Software
5 1 (1.52%) Thin Client
5 1 (1.52%) Blackberry
Operating Systems
1 11 (16.67%) Windows
2 2 (3.03%) Windows XP
3 1 (1.52%) Windows 7
Processes & Methodologies
1 45 (68.18%) ITIL
2 14 (21.21%) Service Management
3 13 (19.70%) Line Management
4 10 (15.15%) Incident Management
5 9 (13.64%) Service Delivery
6 8 (12.12%) Stakeholder Management
7 7 (10.61%) Problem Management
8 6 (9.09%) Change Management
8 6 (9.09%) Project Management
8 6 (9.09%) PRINCE2
9 4 (6.06%) ITSM
9 4 (6.06%) Asset Management
10 3 (4.55%) Release Management
10 3 (4.55%) Change Control
10 3 (4.55%) Root Cause Analysis
10 3 (4.55%) Configuration Management
11 2 (3.03%) Process Management
11 2 (3.03%) Information Security
11 2 (3.03%) Capacity Management
11 2 (3.03%) Transition Management
Qualifications
1 15 (22.73%) Security Cleared
2 4 (6.06%) ITIL Certification
3 3 (4.55%) Degree
3 3 (4.55%) SC Cleared
4 1 (1.52%) CITP
4 1 (1.52%) Six Sigma Green Belt
4 1 (1.52%) MCITP
4 1 (1.52%) CCIE
4 1 (1.52%) Cisco Certification
4 1 (1.52%) Microsoft Certification
Quality Assurance & Compliance
1 20 (30.30%) SLA
System Software
1 7 (10.61%) Active Directory
2 2 (3.03%) VMware Infrastructure
3 1 (1.52%) Hyper-V
3 1 (1.52%) vSphere
Systems Management
1 1 (1.52%) SCCM
1 1 (1.52%) SCOM
Vendors
1 5 (7.58%) Microsoft
2 4 (6.06%) Cisco
3 3 (4.55%) LANDesk
4 2 (3.03%) Oracle
4 2 (3.03%) Citrix
4 2 (3.03%) Reuters
4 2 (3.03%) Bloomberg
4 2 (3.03%) VMware
4 2 (3.03%) Google
5 1 (1.52%) FrontRange
5 1 (1.52%) IBM
5 1 (1.52%) Adobe
5 1 (1.52%) HP
5 1 (1.52%) Riverbed
5 1 (1.52%) SolarWinds
Basildon, Essex
LA International
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Rate: £300.00 - £350.00 per annum
Posted: 9 days ago