The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 26 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 636 622 599
Rank change year-on-year
-14 -23
Contract jobs citing Service Desk Management 17 36 36
As % of all contract IT jobs located in the UK 0.031% 0.062% 0.064%
As % of the Processes & Methodologies category 0.038% 0.077% 0.081%
Number of daily rates quoted 11 17 19
Median daily rate £350 £325 £300
Median daily rate % change year-on-year
+7.69% +8.33%
90% offered a daily rate of more than £173 £210 £113
10% offered a daily rate of more than £525 £485 £390
UK excluding London median daily rate £281 £338 £256
% change year-on-year
-16.75% +31.70%
Number of hourly rates quoted 1 8 3
Median hourly rate £21.00 £16.50 £19.50
Median hourly rate % change year-on-year
+27.27% -15.38%
UK excluding London median hourly rate £21.00 £13.75 £13.00
% change year-on-year
+52.72% +5.76%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44771 46893 44277
As % of all contract IT jobs located in the UK 82.75% 80.29% 78.48%
Number of daily rates quoted 29557 30468 27430
Median daily rate £438 £425 £405
Median daily rate % change year-on-year
+2.94% +4.93%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £590 £575 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1110 1273 1193
Median hourly rate £28.50 £31.44 £23.50
Median hourly rate % change year-on-year
-9.35% +33.78%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £52.13 £50.00
UK excluding London median hourly rate £30.00 £33.00 £25.75
% change year-on-year
-9.09% +28.15%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 26 August 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 22 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 17 £350 +7.69% 11
West Midlands -26 5 £173 -17.85% 1
City of London +27 3 £350 -17.64%
West Yorkshire +7 3 £225 +55.17% 1
Leeds -2 3 £225 +55.17% 1
Yorkshire -3 3 £225 +55.17% 1
London -18 3 £350 +47.36% 3
Worcester - 3 £180 -
Worcestershire - 3 £180 -
East of England +15 2 £381 +1.58%
South East +10 2 £525 +44.82% 1
Hampshire +1 2 £525 +44.82%
Fareham - 2 £525 -
Cambridgeshire +23 1 £425 +30.76%
North West +14 1 - -
Manchester -3 1 - -
Herefordshire - 1 £100 -
East Midlands - 1 - - 2
Nottingham - 1 - - 1
Ashton-under-Lyne - 1 - -
Nottinghamshire - 1 - - 1
Hertfordshire - 1 £337 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 26 August 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 17 (45.95%) ITIL
2 11 (29.73%) Windows
3 8 (21.62%) Active Directory
4 7 (18.92%) Incident Management
5 6 (16.22%) Finance
5 6 (16.22%) Stakeholder Management
5 6 (16.22%) ITIL Certification
5 6 (16.22%) LAN
5 6 (16.22%) Microsoft
5 6 (16.22%) MS Office
5 6 (16.22%) Citrix
6 5 (13.51%) Remedy
6 5 (13.51%) Configuration Management
6 5 (13.51%) Service Management
6 5 (13.51%) SLA
6 5 (13.51%) Data Protection
7 4 (10.81%) Data Protection Act
7 4 (10.81%) Management Information System
7 4 (10.81%) Windows XP
7 4 (10.81%) MS Excel
7 4 (10.81%) Change Management
7 4 (10.81%) Security Cleared
7 4 (10.81%) Windows 7
7 4 (10.81%) Windows Server
8 3 (8.11%) CRISC
8 3 (8.11%) ISACA
8 3 (8.11%) ISMS
8 3 (8.11%) Network Management
8 3 (8.11%) Android
8 3 (8.11%) Office 365

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) Exchange Server 2003
1 2 (5.41%) Exchange Server 2010
1 2 (5.41%) MS Exchange
2 1 (2.70%) SharePoint
2 1 (2.70%) Skype for Business
2 1 (2.70%) WebLogic
Applications
1 6 (16.22%) MS Office
2 4 (10.81%) MS Excel
Business Applications
1 2 (5.41%) Remedy ITSM
2 1 (2.70%) Dynamics AX
2 1 (2.70%) Orchard Housing
Cloud Services
1 3 (8.11%) Office 365
Communications & Networking
1 6 (16.22%) LAN
2 3 (8.11%) Firewall
2 3 (8.11%) WAN
2 3 (8.11%) Wireless
3 2 (5.41%) OSPF
3 2 (5.41%) SAN
3 2 (5.41%) TACACS
3 2 (5.41%) TCP/IP
3 2 (5.41%) VPN
4 1 (2.70%) DHCP
4 1 (2.70%) DNS
Database & Business Intelligence
1 1 (2.70%) BusinessObjects
1 1 (2.70%) BusinessObjects XI
1 1 (2.70%) SQL Server
Development Applications
1 1 (2.70%) JIRA
General
1 6 (16.22%) Finance
2 2 (5.41%) Legal
3 1 (2.70%) Back Office
3 1 (2.70%) Law
3 1 (2.70%) Local Government
3 1 (2.70%) Retail
3 1 (2.70%) Telecoms
Job Titles
1 12 (32.43%) Service Desk Manager
1 12 (32.43%) Service Manager
2 6 (16.22%) Analyst
3 4 (10.81%) 1st Line Support
3 4 (10.81%) IT Manager
3 4 (10.81%) Support Analyst
4 3 (8.11%) 1st Line Support Analyst
4 3 (8.11%) Infrastructure Manager
4 3 (8.11%) Infrastructure Services Manager
4 3 (8.11%) IT Services Manager
4 3 (8.11%) IT Support
4 3 (8.11%) ITIL Manager
4 3 (8.11%) Service Management Manager
4 3 (8.11%) Team Leader
5 2 (5.41%) Active Directory Engineer
5 2 (5.41%) Continuous Deployment Engineer
5 2 (5.41%) Head of Infrastructure
5 2 (5.41%) IT Analyst
5 2 (5.41%) Service Desk Support
5 2 (5.41%) Windows Deployment Engineer
Libraries, Frameworks & Software Standards
1 1 (2.70%) EDI
Miscellaneous
1 4 (10.81%) Data Protection Act
1 4 (10.81%) Management Information System
2 2 (5.41%) Blackberry
2 2 (5.41%) EPoS
2 2 (5.41%) NHS
2 2 (5.41%) Smartphone
3 1 (2.70%) Analytical Skills
3 1 (2.70%) BYOD
3 1 (2.70%) CMDB
3 1 (2.70%) Data Centre
3 1 (2.70%) iSeries
3 1 (2.70%) Mathematics
Operating Systems
1 11 (29.73%) Windows
2 4 (10.81%) Windows 7
2 4 (10.81%) Windows Server
2 4 (10.81%) Windows XP
3 3 (8.11%) Android
3 3 (8.11%) Windows Server 2003
4 2 (5.41%) Linux
4 2 (5.41%) Windows 10
4 2 (5.41%) Windows Server 2008
5 1 (2.70%) Unix
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 17 (45.95%) ITIL
2 7 (18.92%) Incident Management
3 6 (16.22%) Stakeholder Management
4 5 (13.51%) Configuration Management
4 5 (13.51%) Data Protection
4 5 (13.51%) Service Management
5 4 (10.81%) Change Management
6 3 (8.11%) Information Security
6 3 (8.11%) Information Security Management
6 3 (8.11%) ISMS
6 3 (8.11%) Line Management
6 3 (8.11%) Network Management
6 3 (8.11%) Risk Management
6 3 (8.11%) Security Management
6 3 (8.11%) Service Delivery
6 3 (8.11%) Workflow
7 2 (5.41%) Continuous Deployment
7 2 (5.41%) Identity Access Management
7 2 (5.41%) Mentoring
7 2 (5.41%) Network Architecture
Programming Languages
1 1 (2.70%) PL/SQL
1 1 (2.70%) SQL
Qualifications
1 6 (16.22%) ITIL Certification
2 4 (10.81%) Security Cleared
3 3 (8.11%) CISA
3 3 (8.11%) CRISC
3 3 (8.11%) ISACA
4 2 (5.41%) CCNP
4 2 (5.41%) Cisco Certification
5 1 (2.70%) BPSS Clearance
5 1 (2.70%) Degree
Quality Assurance & Compliance
1 5 (13.51%) SLA
2 3 (8.11%) ISO/IEC 27001
System Software
1 8 (21.62%) Active Directory
2 2 (5.41%) VMware Infrastructure
3 1 (2.70%) Terminal Server
Systems Management
1 1 (2.70%) OpenView
1 1 (2.70%) OpenView Configuration Management
Vendors
1 6 (16.22%) Citrix
1 6 (16.22%) Microsoft
2 5 (13.51%) Remedy
3 2 (5.41%) BMC
3 2 (5.41%) CA
3 2 (5.41%) CheckPoint
3 2 (5.41%) Cisco
3 2 (5.41%) LANDesk
3 2 (5.41%) VMware
4 1 (2.70%) Apple
4 1 (2.70%) HP
4 1 (2.70%) Intel
4 1 (2.70%) Oracle
4 1 (2.70%) Orchard
4 1 (2.70%) SAP
4 1 (2.70%) Wyse