The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 553 540 514
Rank change year-on-year
-13 -26
Contract jobs citing Service Desk Management 28 26 20
As % of all contract IT jobs located in the UK 0.053% 0.051% 0.044%
As % of the Processes & Methodologies category 0.070% 0.069% 0.060%
Number of daily rates quoted 16 21 13
Average daily rate
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£331 £350 £450
Average daily rate % change year-on-year
-5.35% -22.22%
90% offered a daily rate of more than £209 £115 £254
10% offered a daily rate of more than £425 £515 £608
UK excluding London average daily rate £338 £350 £460
% change year-on-year
-3.57% -23.91%
Number of hourly rates quoted 1 3 2
Average hourly rate £18.50 £12.50 £19.75
Average hourly rate % change year-on-year
+48.00% -36.70%
UK excluding London average hourly rate £18.50 £12.50 £19.75
% change year-on-year
+48.00% -36.70%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39905 37911 33162
As % of all contract IT jobs located in the UK 75.97% 74.86% 72.88%
Number of daily rates quoted 25118 22860 19767
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £572 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 1064 1128 1179
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.10 £12.31 £12.16
10% offered a hourly rate of more than £49.50 £50.00 £50.00
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 4 March 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 28 £331 -7.98% 6
London -9 8 £325 -9.72% 1
East of England +11 7 £344 - 1
West Midlands -5 4 £368 +234.09%
Yorkshire - 4 £243 - 2
South East -32 3 £300 -35.13% 1
South West - 2 £260 -
Cambridgeshire - 2 £344 -
City of London +14 1 £150 -59.45%
Surrey -2 1 £300 -
North Yorkshire - 1 £175 - 1
Cornwall - 1 - -
Truro - 1 - -
Buckinghamshire - 1 - -
Mayfair - - - -
Warrington - - - -
Yeovil - - - -
York - - - - 1
Bedfordshire - - - -
Manchester - - - - 1
Milton Keynes - - - -
Southampton - - - - 1
Stockport - - - - 1
Abingdon - - - -
Birmingham - - - -
Brighton - - - -
Bristol - - - -
Chippenham - - - -
Fareham - - - -
Huntingdon - - - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 4 March 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 41 (70.69%) ITIL
2 17 (29.31%) SLA
3 14 (24.14%) Service Management
4 11 (18.97%) Security Cleared
4 11 (18.97%) Line Management
5 9 (15.52%) Project Management
5 9 (15.52%) Analytical Skills
6 8 (13.79%) Problem Management
6 8 (13.79%) Microsoft
6 8 (13.79%) MS Office
6 8 (13.79%) Incident Management
6 8 (13.79%) Service Delivery
7 7 (12.07%) Windows
7 7 (12.07%) MS Excel
8 5 (8.62%) PRINCE2
8 5 (8.62%) Active Directory
8 5 (8.62%) NHS
8 5 (8.62%) Change Management
8 5 (8.62%) Stakeholder Management
9 4 (6.90%) Management Information System
9 4 (6.90%) ITSM
9 4 (6.90%) Configuration Management
9 4 (6.90%) Degree
9 4 (6.90%) LANDesk
9 4 (6.90%) Change Control
10 3 (5.17%) Root Cause Analysis
10 3 (5.17%) Release Management
10 3 (5.17%) VMware Infrastructure
10 3 (5.17%) Oracle
10 3 (5.17%) SQL Server

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 4 March 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.45%) SharePoint
1 2 (3.45%) MS Exchange
2 1 (1.72%) Documentum
2 1 (1.72%) Oracle HTTP Server
2 1 (1.72%) JBoss
2 1 (1.72%) Apache
2 1 (1.72%) Tomcat
2 1 (1.72%) WebSphere Application Server
2 1 (1.72%) WebLogic
2 1 (1.72%) IIS
2 1 (1.72%) WebSphere
2 1 (1.72%) IBM HTTP Server
Applications
1 8 (13.79%) MS Office
2 7 (12.07%) MS Excel
3 1 (1.72%) MS Visio
3 1 (1.72%) MS Project
3 1 (1.72%) MS PowerPoint
Business Applications
1 1 (1.72%) WebTrends
Cloud Services
1 2 (3.45%) Google Apps
Communications & Networking
1 2 (3.45%) LAN
1 2 (3.45%) VoIP
1 2 (3.45%) WAN
1 2 (3.45%) HTTP
2 1 (1.72%) NetScaler
2 1 (1.72%) Cisco Nexus
2 1 (1.72%) HSRP
2 1 (1.72%) VPLS
2 1 (1.72%) Reverse Proxy
2 1 (1.72%) Cisco IOS
2 1 (1.72%) xDSL
2 1 (1.72%) Cisco ASA
2 1 (1.72%) SAN
2 1 (1.72%) MPLS
2 1 (1.72%) BGP
2 1 (1.72%) EIGRP
2 1 (1.72%) TACACS
2 1 (1.72%) VRRP
2 1 (1.72%) TCP/IP
2 1 (1.72%) VPN
Database & Business Intelligence
1 3 (5.17%) SQL Server
Development Applications
1 1 (1.72%) JIRA
General
1 3 (5.17%) Telecoms
2 2 (3.45%) Finance
2 2 (3.45%) Financial Institution
2 2 (3.45%) Local Government
2 2 (3.45%) Retail
3 1 (1.72%) Banking
3 1 (1.72%) Investment Banking
3 1 (1.72%) Manufacturing
3 1 (1.72%) Publishing
Job Titles
1 15 (25.86%) Analyst
2 12 (20.69%) Service Analyst
3 11 (18.97%) Service Manager
4 10 (17.24%) Service Desk Analyst
5 8 (13.79%) Service Desk Manager
6 5 (8.62%) Project Manager
7 4 (6.90%) Help Desk Support
7 4 (6.90%) Support Manager
8 3 (5.17%) Systems Support
8 3 (5.17%) Help Desk Manager
8 3 (5.17%) Systems Support Manager
8 3 (5.17%) Senior Analyst
8 3 (5.17%) Systems Manager
9 2 (3.45%) Services Delivery Manager
9 2 (3.45%) Administrator
9 2 (3.45%) Transition Manager
9 2 (3.45%) Security Administrator
9 2 (3.45%) Delivery Manager
9 2 (3.45%) 1st Line Support
9 2 (3.45%) Incident Analyst
Libraries, Frameworks & Software Standards
1 1 (1.72%) Java EE
1 1 (1.72%) Middleware
1 1 (1.72%) .NET
1 1 (1.72%) JMS
1 1 (1.72%) COM
1 1 (1.72%) Web Services
Miscellaneous
1 9 (15.52%) Analytical Skills
2 5 (8.62%) NHS
3 4 (6.90%) Management Information System
4 2 (3.45%) Equities
4 2 (3.45%) Statistics
4 2 (3.45%) Fixed Income
5 1 (1.72%) Enterprise Software
5 1 (1.72%) Fat Client
5 1 (1.72%) Thin Client
5 1 (1.72%) Blackberry
Operating Systems
1 7 (12.07%) Windows
2 1 (1.72%) Red Hat Enterprise Linux
2 1 (1.72%) Linux
Processes & Methodologies
1 41 (70.69%) ITIL
2 14 (24.14%) Service Management
3 11 (18.97%) Line Management
4 9 (15.52%) Project Management
5 8 (13.79%) Problem Management
5 8 (13.79%) Incident Management
5 8 (13.79%) Service Delivery
6 5 (8.62%) PRINCE2
6 5 (8.62%) Change Management
6 5 (8.62%) Stakeholder Management
7 4 (6.90%) ITSM
7 4 (6.90%) Configuration Management
7 4 (6.90%) Change Control
8 3 (5.17%) Root Cause Analysis
8 3 (5.17%) Release Management
8 3 (5.17%) Asset Management
8 3 (5.17%) Programme Management
9 2 (3.45%) Information Security
9 2 (3.45%) Process Management
9 2 (3.45%) Disaster Recovery
Programming Languages
1 1 (1.72%) C-shell
1 1 (1.72%) Bash Shell
1 1 (1.72%) Shell Script
1 1 (1.72%) Korn
1 1 (1.72%) Jython
Qualifications
1 11 (18.97%) Security Cleared
2 4 (6.90%) Degree
3 2 (3.45%) Microsoft Certification
3 2 (3.45%) VCP4
3 2 (3.45%) SC Cleared
4 1 (1.72%) Six Sigma Green Belt
4 1 (1.72%) CITP
4 1 (1.72%) ITIL Certification
4 1 (1.72%) CCIE
4 1 (1.72%) ISEB
4 1 (1.72%) Cisco Certification
4 1 (1.72%) MCITP
Quality Assurance & Compliance
1 17 (29.31%) SLA
System Software
1 5 (8.62%) Active Directory
2 3 (5.17%) VMware Infrastructure
3 1 (1.72%) Hyper-V
3 1 (1.72%) vSphere
Systems Management
1 1 (1.72%) SCCM
1 1 (1.72%) SCOM
Vendors
1 8 (13.79%) Microsoft
2 4 (6.90%) LANDesk
3 3 (5.17%) Oracle
3 3 (5.17%) VMware
4 2 (3.45%) Google
4 2 (3.45%) HP
4 2 (3.45%) Cisco
4 2 (3.45%) Reuters
4 2 (3.45%) Bloomberg
5 1 (1.72%) ServiceNow
5 1 (1.72%) Riverbed
5 1 (1.72%) SolarWinds
5 1 (1.72%) Red Hat
5 1 (1.72%) IBM
5 1 (1.72%) Citrix
5 1 (1.72%) Business Objects
5 1 (1.72%) FrontRange
5 1 (1.72%) Open Text
Basildon, Essex
LA International
Posted: 3 hours ago