The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 587 567 561
Rank change year-on-year
-20 -6
Contract jobs citing Service Desk Management 35 33 15
As % of all contract IT jobs located in the UK 0.061% 0.060% 0.029%
As % of the Processes & Methodologies category 0.079% 0.079% 0.039%
Number of daily rates quoted 16 18 3
Average daily rate
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£325 £310 £375
Average daily rate % change year-on-year
+4.83% -17.33%
UK excluding London average daily rate £325 £320 -
% change year-on-year
+1.56% -
Number of hourly rates quoted 9 1 2
Average hourly rate £16.00 £13.00 £18.25
Average hourly rate % change year-on-year
+23.07% -28.76%
90% offered a hourly rate of more than £11.40 £13.00 £12.85
10% offered a hourly rate of more than £20.74 £13.00 £23.65
UK excluding London average hourly rate £11.50 £13.00 £11.50
% change year-on-year
-11.53% +13.04%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44294 41615 38269
As % of all contract IT jobs located in the UK 77.78% 76.15% 74.83%
Number of daily rates quoted 28706 25700 23210
Average daily rate £418 £400 £403
Average daily rate % change year-on-year
+4.37% -0.62%
90% offered a daily rate of more than £285 £275 £270
10% offered a daily rate of more than £575 £560 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1194 1169 1103
Average hourly rate £30.00 £24.00 £30.50
Average hourly rate % change year-on-year
+25.00% -21.31%
90% offered a hourly rate of more than £12.50 £12.80 £12.50
10% offered a hourly rate of more than £52.17 £50.00 £50.00
UK excluding London average hourly rate £30.52 £26.00 £31.00
% change year-on-year
+17.38% -16.12%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 4 August 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 28 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 34 £325 +4.83% 14
London -4 8 £425 +51.11% 5
Yorkshire -22 8 £145 - 2
South East -28 8 £356 +2.51% 2
Hampshire -8 6 £356 +2.51% 2
Leeds -18 6 £145 - 2
West Yorkshire -21 6 £145 - 2
North West - 4 £293 - 1
West Midlands +8 3 £210 -1.17%
East of England - 3 £375 - 2
Warwickshire - 3 £210 -
Buckinghamshire -3 2 - -
Liverpool - 2 £293 - 1
Manchester - 2 - -
Merseyside - 2 £293 - 1
North Yorkshire - 2 - -
Andover - 2 £356 -
Winchester - 2 £350 - 1
Ripon - 2 - -
Essex - 2 £375 -
City of London -14 1 £425 - 1
Peterborough - 1 £325 -
Southampton - 1 - -
Warwick - 1 £210 -
West Wales - 1 - -
Swansea - 1 - -
Cambridgeshire - 1 £325 -
Wales - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 4 August 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 47 (75.81%) ITIL
2 19 (30.65%) SLA
3 16 (25.81%) Incident Management
3 16 (25.81%) Security Cleared
4 14 (22.58%) Microsoft
4 14 (22.58%) Service Management
5 13 (20.97%) Active Directory
6 12 (19.35%) Windows
7 11 (17.74%) MS Office
8 10 (16.13%) SQL Server
9 9 (14.52%) MS Excel
9 9 (14.52%) SharePoint
9 9 (14.52%) Stakeholder Management
9 9 (14.52%) Problem Management
10 7 (11.29%) LANDesk
10 7 (11.29%) SC Cleared
10 7 (11.29%) Change Management
10 7 (11.29%) PRINCE2
10 7 (11.29%) Oracle
11 6 (9.68%) SQL
11 6 (9.68%) MS Visio
11 6 (9.68%) DHCP
11 6 (9.68%) VPN
11 6 (9.68%) DNS
11 6 (9.68%) Service Delivery
11 6 (9.68%) ITSM
11 6 (9.68%) Management Information System
11 6 (9.68%) OpenText
11 6 (9.68%) ITIL Certification
11 6 (9.68%) SAN

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 4 August 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.52%) SharePoint
2 4 (6.45%) SharePoint 2013
3 3 (4.84%) Exchange Server 2010
3 3 (4.84%) MS Exchange
3 3 (4.84%) CMS
3 3 (4.84%) WordPress
3 3 (4.84%) Sitecore CMS
4 2 (3.23%) Lync
Applications
1 11 (17.74%) MS Office
2 9 (14.52%) MS Excel
3 6 (9.68%) MS Visio
4 5 (8.06%) MS PowerPoint
Business Applications
1 1 (1.61%) Dynamics CRM
Communications & Networking
1 6 (9.68%) DHCP
1 6 (9.68%) VPN
1 6 (9.68%) DNS
1 6 (9.68%) SAN
2 5 (8.06%) VoIP
3 3 (4.84%) SMS
3 3 (4.84%) Internet
4 1 (1.61%) LAN
4 1 (1.61%) WAN
4 1 (1.61%) IPv4
4 1 (1.61%) SNMP
Database & Business Intelligence
1 10 (16.13%) SQL Server
Development Applications
1 2 (3.23%) ClearCase
2 1 (1.61%) JIRA
General
1 5 (8.06%) Finance
2 4 (6.45%) Telecoms
3 3 (4.84%) Retail
3 3 (4.84%) French Language
4 2 (3.23%) Local Government
4 2 (3.23%) Legal
4 2 (3.23%) Pharmaceutical
5 1 (1.61%) Financial Institution
5 1 (1.61%) Billing
Job Titles
1 24 (38.71%) Service Manager
2 20 (32.26%) Analyst
3 17 (27.42%) Service Analyst
4 16 (25.81%) Service Desk Analyst
5 14 (22.58%) Service Desk Manager
6 4 (6.45%) 1st Line Support
7 3 (4.84%) Help Desk Analyst
7 3 (4.84%) Applications Support
7 3 (4.84%) Operations Manager
7 3 (4.84%) Project Manager
7 3 (4.84%) Help Desk Manager
7 3 (4.84%) Help Desk Support
7 3 (4.84%) Service Operations Manager
8 2 (3.23%) Service Desk Technician
8 2 (3.23%) Telecoms Engineer
8 2 (3.23%) Lead Test Analyst
8 2 (3.23%) IT Services Manager
8 2 (3.23%) Senior Service Manager
8 2 (3.23%) Incident Analyst
8 2 (3.23%) IT Support
Libraries, Frameworks & Software Standards
1 3 (4.84%) HTML
1 3 (4.84%) .NET
1 3 (4.84%) JSF
1 3 (4.84%) HTML5
2 1 (1.61%) REST
Miscellaneous
1 6 (9.68%) Management Information System
2 5 (8.06%) Analytical Skills
3 4 (6.45%) Statistics
4 3 (4.84%) Social Media
5 2 (3.23%) CMDB
5 2 (3.23%) Smart Meter
6 1 (1.61%) Fixed Income
6 1 (1.61%) Equities
6 1 (1.61%) PMI
6 1 (1.61%) Data Centre
Operating Systems
1 12 (19.35%) Windows
2 5 (8.06%) Windows 7
3 3 (4.84%) Windows XP
3 3 (4.84%) Windows Server 2008
4 1 (1.61%) Linux
Processes & Methodologies
1 47 (75.81%) ITIL
2 16 (25.81%) Incident Management
3 14 (22.58%) Service Management
4 9 (14.52%) Problem Management
4 9 (14.52%) Stakeholder Management
5 7 (11.29%) PRINCE2
5 7 (11.29%) Change Management
6 6 (9.68%) ITSM
6 6 (9.68%) Document Management
6 6 (9.68%) Service Delivery
7 5 (8.06%) Configuration Management
8 4 (6.45%) Knowledge Management
8 4 (6.45%) Agile Software Development
8 4 (6.45%) Asset Management
8 4 (6.45%) Continuous Improvement
8 4 (6.45%) Line Management
9 3 (4.84%) ITIL V3
9 3 (4.84%) Root Cause Analysis
9 3 (4.84%) Content Management
9 3 (4.84%) Scrum
Programming Languages
1 6 (9.68%) SQL
2 5 (8.06%) VB
3 3 (4.84%) JavaScript
3 3 (4.84%) PHP
4 1 (1.61%) Shell Script
Qualifications
1 16 (25.81%) Security Cleared
2 7 (11.29%) SC Cleared
3 6 (9.68%) ITIL Certification
4 4 (6.45%) Degree
5 2 (3.23%) ISTQB
5 2 (3.23%) ISTQB Foundation Certification
5 2 (3.23%) ISTQB Advanced Certification
6 1 (1.61%) DV Cleared
6 1 (1.61%) PMI Certification
6 1 (1.61%) MCP
6 1 (1.61%) MCSE
6 1 (1.61%) Microsoft Certification
6 1 (1.61%) PRINCE2 Certification
6 1 (1.61%) A+ Certification
Quality Assurance & Compliance
1 19 (30.65%) SLA
2 3 (4.84%) ISO/IEC 27001
2 3 (4.84%) QA
3 1 (1.61%) ISO 9001
System Software
1 13 (20.97%) Active Directory
2 6 (9.68%) VMware Infrastructure
Systems Management
1 3 (4.84%) Cisco CUCM
2 1 (1.61%) Netcool
Vendors
1 14 (22.58%) Microsoft
2 7 (11.29%) LANDesk
2 7 (11.29%) Oracle
3 6 (9.68%) OpenText
3 6 (9.68%) VMware
4 5 (8.06%) Cisco
5 3 (4.84%) Sitecore
5 3 (4.84%) Facebook
5 3 (4.84%) Twitter
5 3 (4.84%) Rackspace
5 3 (4.84%) Google
6 2 (3.23%) ServiceNow
6 2 (3.23%) AppSense
6 2 (3.23%) SAP
6 2 (3.23%) Citrix
7 1 (1.61%) Salesforce.com
7 1 (1.61%) Reuters
7 1 (1.61%) Bloomberg
7 1 (1.61%) Siebel
7 1 (1.61%) IBM
Winchester
ABRS
Rate: £325 - £375 per day
Posted: 7 days ago