The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 30 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 642 626 607
Rank change year-on-year
-16 -19
Contract jobs citing Service Desk Management 19 37 31
As % of all contract IT jobs located in the UK 0.035% 0.065% 0.057%
As % of the Processes & Methodologies category 0.043% 0.081% 0.072%
Number of daily rates quoted 12 15 18
Median daily rate £325 £325 £310
Median daily rate % change year-on-year
- +4.83%
90% offered a daily rate of more than £132 £171 £110
10% offered a daily rate of more than £395 £377 £408
UK excluding London median daily rate £215 £309 £320
% change year-on-year
-30.36% -3.51%
Number of hourly rates quoted 2 12 1
Median hourly rate £20.75 £15.50 £13.00
Median hourly rate % change year-on-year
+33.87% +19.23%
UK excluding London median hourly rate £20.75 £11.25 £13.00
% change year-on-year
+84.44% -13.46%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44547 45656 42956
As % of all contract IT jobs located in the UK 82.75% 79.99% 78.49%
Number of daily rates quoted 29462 29606 26622
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £280 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1037 1202 1216
Median hourly rate £29.00 £30.00 £25.00
Median hourly rate % change year-on-year
-3.33% +20.00%
90% offered a hourly rate of more than £12.50 £12.36 £13.00
10% offered a hourly rate of more than £52.16 £52.17 £48.00
UK excluding London median hourly rate £30.00 £30.50 £26.50
% change year-on-year
-1.63% +15.09%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 30 July 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 18 £325 - 8
London -3 7 £338 -20.58% 1
City of London +52 4 £350 -17.64%
West Midlands -26 3 £173 -17.85% 2
South East +10 2 £525 +44.82% 1
West Yorkshire -1 2 - - 1
North West -2 2 - - 1
Leeds -5 2 - - 1
Yorkshire -9 2 - - 1
East of England +19 1 £337 -10.16%
East Midlands +1 1 - -
Hampshire -2 1 £525 +44.82%
Manchester -11 1 - - 1
Lancashire - 1 - -
Kent - 1 - -
Herefordshire - 1 £100 -
Worcestershire - 1 £180 -
Worcester - 1 £180 -
Nottinghamshire - 1 - -
Ashton-under-Lyne - 1 - -
Fareham - 1 £525 -
Nottingham - 1 - -
Edinburgh - 1 £250 -
Scotland - 1 £250 -
Hertfordshire - 1 £337 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 30 July 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 17 (43.59%) ITIL
2 14 (35.90%) Windows
3 12 (30.77%) Active Directory
4 8 (20.51%) LAN
4 8 (20.51%) Incident Management
4 8 (20.51%) Windows 7
5 7 (17.95%) Finance
5 7 (17.95%) Stakeholder Management
5 7 (17.95%) Microsoft
5 7 (17.95%) ITIL Certification
6 6 (15.38%) MS Office
6 6 (15.38%) Citrix
7 5 (12.82%) Service Management
7 5 (12.82%) MS Excel
7 5 (12.82%) WAN
7 5 (12.82%) Data Protection
8 4 (10.26%) Windows Server
8 4 (10.26%) Windows XP
8 4 (10.26%) Change Management
8 4 (10.26%) Configuration Management
8 4 (10.26%) Remedy
8 4 (10.26%) Management Information System
8 4 (10.26%) Data Protection Act
9 3 (7.69%) ISO/IEC 27001
9 3 (7.69%) Wireless
9 3 (7.69%) Information Security Management
9 3 (7.69%) Security Management
9 3 (7.69%) Risk Management
9 3 (7.69%) Information Security
9 3 (7.69%) Windows Server 2003

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.13%) Exchange Server 2003
1 2 (5.13%) Exchange Server 2010
1 2 (5.13%) MS Exchange
1 2 (5.13%) SharePoint
2 1 (2.56%) Skype for Business
2 1 (2.56%) WebLogic
Applications
1 6 (15.38%) MS Office
2 5 (12.82%) MS Excel
Business Applications
1 1 (2.56%) Dynamics AX
1 1 (2.56%) Dynamics CRM
1 1 (2.56%) Orchard Housing
1 1 (2.56%) Remedy ITSM
Cloud Services
1 3 (7.69%) Office 365
Communications & Networking
1 8 (20.51%) LAN
2 5 (12.82%) WAN
3 3 (7.69%) Firewall
3 3 (7.69%) Wireless
4 2 (5.13%) OSPF
4 2 (5.13%) SAN
4 2 (5.13%) TACACS
4 2 (5.13%) TCP/IP
4 2 (5.13%) VPN
5 1 (2.56%) DHCP
5 1 (2.56%) DNS
Database & Business Intelligence
1 1 (2.56%) BusinessObjects
1 1 (2.56%) BusinessObjects XI
1 1 (2.56%) SQL Server
Development Applications
1 1 (2.56%) JIRA
General
1 7 (17.95%) Finance
2 2 (5.13%) Legal
3 1 (2.56%) Back Office
3 1 (2.56%) Law
3 1 (2.56%) Local Government
3 1 (2.56%) Retail
3 1 (2.56%) Telecoms
Job Titles
1 14 (35.90%) Service Desk Manager
2 13 (33.33%) Service Manager
3 5 (12.82%) 1st Line Support
4 4 (10.26%) Analyst
4 4 (10.26%) IT Manager
5 3 (7.69%) Infrastructure Manager
5 3 (7.69%) Infrastructure Services Manager
5 3 (7.69%) IT Services Manager
5 3 (7.69%) IT Support
5 3 (7.69%) ITIL Manager
5 3 (7.69%) Service Desk Support
5 3 (7.69%) Service Management Manager
6 2 (5.13%) Active Directory Engineer
6 2 (5.13%) Head of Infrastructure
6 2 (5.13%) Infrastructure Delivery Manager
6 2 (5.13%) IT Analyst
6 2 (5.13%) ITIL Service Manager
6 2 (5.13%) Service Desk Specialist
6 2 (5.13%) Windows Deployment Engineer
6 2 (5.13%) Windows Engineer
Libraries, Frameworks & Software Standards
1 1 (2.56%) EDI
Miscellaneous
1 4 (10.26%) Data Protection Act
1 4 (10.26%) Management Information System
2 2 (5.13%) Analytical Skills
2 2 (5.13%) Blackberry
2 2 (5.13%) Hedge funds
2 2 (5.13%) NHS
2 2 (5.13%) Smartphone
3 1 (2.56%) BYOD
3 1 (2.56%) CMDB
3 1 (2.56%) Data Centre
3 1 (2.56%) EPoS
3 1 (2.56%) iSeries
3 1 (2.56%) Mathematics
Operating Systems
1 14 (35.90%) Windows
2 8 (20.51%) Windows 7
3 4 (10.26%) Windows Server
3 4 (10.26%) Windows XP
4 3 (7.69%) Android
4 3 (7.69%) Windows Server 2003
5 2 (5.13%) Windows 10
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) Linux
6 1 (2.56%) Unix
6 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 17 (43.59%) ITIL
2 8 (20.51%) Incident Management
3 7 (17.95%) Stakeholder Management
4 5 (12.82%) Data Protection
4 5 (12.82%) Service Management
5 4 (10.26%) Change Management
5 4 (10.26%) Configuration Management
6 3 (7.69%) Information Security
6 3 (7.69%) Information Security Management
6 3 (7.69%) ISMS
6 3 (7.69%) Line Management
6 3 (7.69%) Network Management
6 3 (7.69%) Risk Management
6 3 (7.69%) Security Management
6 3 (7.69%) Service Delivery
7 2 (5.13%) Identity Access Management
7 2 (5.13%) ITIL V3
7 2 (5.13%) Mentoring
7 2 (5.13%) Network Architecture
7 2 (5.13%) Process Improvement
Programming Languages
1 1 (2.56%) PL/SQL
1 1 (2.56%) SQL
Qualifications
1 7 (17.95%) ITIL Certification
2 3 (7.69%) CISA
2 3 (7.69%) CRISC
2 3 (7.69%) ISACA
2 3 (7.69%) Security Cleared
3 2 (5.13%) CCNP
3 2 (5.13%) Cisco Certification
4 1 (2.56%) BPSS Clearance
4 1 (2.56%) Degree
4 1 (2.56%) MCSE
4 1 (2.56%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.69%) ISO/IEC 27001
1 3 (7.69%) SLA
System Software
1 12 (30.77%) Active Directory
2 2 (5.13%) VMware Infrastructure
3 1 (2.56%) Terminal Server
Systems Management
1 1 (2.56%) OpenView
1 1 (2.56%) OpenView Configuration Management
Vendors
1 7 (17.95%) Microsoft
2 6 (15.38%) Citrix
3 4 (10.26%) Remedy
4 2 (5.13%) CheckPoint
4 2 (5.13%) Cisco
4 2 (5.13%) LANDesk
4 2 (5.13%) VMware
5 1 (2.56%) Apple
5 1 (2.56%) BMC
5 1 (2.56%) CA
5 1 (2.56%) HP
5 1 (2.56%) Intel
5 1 (2.56%) Oracle
5 1 (2.56%) Orchard
5 1 (2.56%) SAP
5 1 (2.56%) Wyse