The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 571 565 539
Rank change year-on-year
-6 -26
Contract jobs citing Service Desk Management 30 12 30
As % of all contract IT jobs located in the UK 0.053% 0.023% 0.057%
As % of the Processes & Methodologies category 0.072% 0.031% 0.080%
Number of daily rates quoted 22 5 23
Average daily rate
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£174 £250 £450
Average daily rate % change year-on-year
-30.50% -44.44%
90% offered a daily rate of more than £118 £226 £352
10% offered a daily rate of more than £423 £524 £500
UK excluding London average daily rate £231 £283 £338
% change year-on-year
-18.14% -16.29%
Number of hourly rates quoted 2 1 0
Average hourly rate £10.85 £9.00 -
Average hourly rate % change year-on-year
+20.55% -
UK excluding London average hourly rate £10.85 £9.00 -
% change year-on-year
+20.55% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41912 38210 37430
As % of all contract IT jobs located in the UK 73.63% 73.73% 71.49%
Number of daily rates quoted 27230 23695 21813
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £275 £273 £270
10% offered a daily rate of more than £593 £575 £575
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 1178 1152 1466
Average hourly rate £24.50 £26.50 £29.00
Average hourly rate % change year-on-year
-7.54% -8.62%
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £48.50 £45.00 £46.00
UK excluding London average hourly rate £25.00 £29.40 £29.00
% change year-on-year
-14.96% +1.37%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 25 November 2014.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 29 £174 -30.50% 8
London +12 17 £135 -46.00% 3
East of England -7 3 £250 - 1
City of London +26 2 £375 -43.39% 1
North West -5 2 £135 -
West Midlands -10 2 £156 -
South East -23 2 £513 +62.69% 2
West Yorkshire -6 1 £275 - 1
Hertfordshire -9 1 £250 - 1
Yorkshire -9 1 £275 - 1
Leeds -13 1 £275 - 1
South West -30 1 - - 1
East Midlands - 1 - -
Somerset - 1 - - 1
Berkshire - 1 £575 -
Bath - 1 - - 1
Bexhill-On-Sea - - - -
Birmingham - - - -
Bracknell - - - -
Burnley - - - -
Cheltenham - - - -
Chessington - - - -
Chesterfield - - - -
Manchester - - - -
Middlesbrough - - - -
Newmarket - - - -
Northampton - - - -
Peterborough - - - -
Reigate - - - -
Stoke-on-Trent - - - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 25 November 2014, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 47 (70.15%) ITIL
2 16 (23.88%) Microsoft
2 16 (23.88%) Project Management
3 12 (17.91%) MS Excel
3 12 (17.91%) SLA
4 11 (16.42%) MS Office
5 10 (14.93%) Service Delivery
5 10 (14.93%) Analytical Skills
6 9 (13.43%) Line Management
6 9 (13.43%) LANDesk
6 9 (13.43%) Service Management
7 8 (11.94%) Firewall
7 8 (11.94%) Oracle
7 8 (11.94%) SQL Server
7 8 (11.94%) Windows
7 8 (11.94%) HP
7 8 (11.94%) Problem Management
7 8 (11.94%) SaaS
8 7 (10.45%) VMware Infrastructure
8 7 (10.45%) Linux
8 7 (10.45%) VMware
9 6 (8.96%) Finance
9 6 (8.96%) Active Directory
9 6 (8.96%) UNIX
9 6 (8.96%) IBM
9 6 (8.96%) SAN
10 5 (7.46%) SAP
10 5 (7.46%) Cisco
10 5 (7.46%) SharePoint
10 5 (7.46%) Change Management

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 25 November 2014, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (7.46%) SharePoint
2 3 (4.48%) Oracle HTTP Server
2 3 (4.48%) Apache
2 3 (4.48%) Tomcat
2 3 (4.48%) Documentum
2 3 (4.48%) WebSphere Application Server
2 3 (4.48%) WebLogic
2 3 (4.48%) IIS
2 3 (4.48%) JBoss
2 3 (4.48%) IBM HTTP Server
2 3 (4.48%) WebSphere
3 2 (2.99%) MS Exchange
Applications
1 12 (17.91%) MS Excel
2 11 (16.42%) MS Office
3 3 (4.48%) MS Visio
3 3 (4.48%) MS Project
3 3 (4.48%) MS PowerPoint
Business Applications
1 3 (4.48%) WebTrends
2 1 (1.49%) Remedy ITSM
Cloud Services
1 8 (11.94%) SaaS
2 2 (2.99%) Google Apps
Communications & Networking
1 8 (11.94%) Firewall
2 6 (8.96%) SAN
3 3 (4.48%) DNS
3 3 (4.48%) SSL
3 3 (4.48%) DHCP
3 3 (4.48%) HTTP
4 2 (2.99%) LAN
4 2 (2.99%) VPN
5 1 (1.49%) OSPF
5 1 (1.49%) BGP
5 1 (1.49%) WAN
5 1 (1.49%) TCP/IP
5 1 (1.49%) SSH
5 1 (1.49%) IPsec
5 1 (1.49%) Network Security
5 1 (1.49%) OpenVPN
Database & Business Intelligence
1 8 (11.94%) SQL Server
Development Applications
1 3 (4.48%) JIRA
2 1 (1.49%) Oracle Forms
2 1 (1.49%) Subversion
General
1 6 (8.96%) Finance
2 3 (4.48%) Retail
3 2 (2.99%) Law
3 2 (2.99%) Telecoms
3 2 (2.99%) Banking
4 1 (1.49%) Investment Banking
4 1 (1.49%) Legal
4 1 (1.49%) Publishing
4 1 (1.49%) Back Office
4 1 (1.49%) Financial Institution
4 1 (1.49%) Local Government
Job Titles
1 12 (17.91%) Project Manager
2 11 (16.42%) Service Manager
3 10 (14.93%) Analyst
3 10 (14.93%) Service Analyst
4 9 (13.43%) Service Desk Analyst
4 9 (13.43%) Service Desk Manager
5 6 (8.96%) IT Project Manager
6 5 (7.46%) Help Desk Support
7 4 (5.97%) Applications Manager
7 4 (5.97%) Applications Support
7 4 (5.97%) Applications Support Manager
7 4 (5.97%) Support Manager
8 3 (4.48%) Architect
8 3 (4.48%) Middleware Engineer
9 2 (2.99%) Head of Service Delivery
9 2 (2.99%) Help Desk Manager
9 2 (2.99%) 1st Line Support
9 2 (2.99%) Support Engineer
9 2 (2.99%) Head of IT
9 2 (2.99%) Technical Architect
Libraries, Frameworks & Software Standards
1 3 (4.48%) Middleware
1 3 (4.48%) JMS
1 3 (4.48%) Web Services
1 3 (4.48%) .NET
1 3 (4.48%) Java EE
Miscellaneous
1 10 (14.93%) Analytical Skills
2 3 (4.48%) Management Information System
3 2 (2.99%) NHS
4 1 (1.49%) Statistics
4 1 (1.49%) Enterprise Software
Operating Systems
1 8 (11.94%) Windows
2 7 (10.45%) Linux
3 6 (8.96%) UNIX
4 3 (4.48%) Red Hat Enterprise Linux
5 1 (1.49%) Windows XP
5 1 (1.49%) Windows 7
Processes & Methodologies
1 47 (70.15%) ITIL
2 16 (23.88%) Project Management
3 10 (14.93%) Service Delivery
4 9 (13.43%) Line Management
4 9 (13.43%) Service Management
5 8 (11.94%) Problem Management
6 5 (7.46%) Change Management
6 5 (7.46%) Root Cause Analysis
7 4 (5.97%) Mentoring
7 4 (5.97%) ITSM
8 3 (4.48%) Programme Management
8 3 (4.48%) Stakeholder Management
8 3 (4.48%) Quality Management
8 3 (4.48%) Release Management
8 3 (4.48%) Incident Management
8 3 (4.48%) ITIL V2
9 2 (2.99%) Change Control
9 2 (2.99%) Coaching
9 2 (2.99%) People Management
9 2 (2.99%) Business Development
Programming Languages
1 3 (4.48%) Shell Script
1 3 (4.48%) Jython
1 3 (4.48%) Korn
1 3 (4.48%) C-shell
1 3 (4.48%) Bash Shell
2 1 (1.49%) SQL
2 1 (1.49%) VB
Qualifications
1 5 (7.46%) Degree
2 4 (5.97%) Security Cleared
2 4 (5.97%) Microsoft Certification
3 1 (1.49%) ISEB
3 1 (1.49%) ITIL Certification
3 1 (1.49%) MCITP
3 1 (1.49%) CITP
3 1 (1.49%) Six Sigma Green Belt
Quality Assurance & Compliance
1 12 (17.91%) SLA
System Software
1 7 (10.45%) VMware Infrastructure
2 6 (8.96%) Active Directory
3 4 (5.97%) vSphere
4 3 (4.48%) Hyper-V
5 2 (2.99%) KVM
6 1 (1.49%) OpenSSH
Systems Management
1 1 (1.49%) AppManager
Vendors
1 16 (23.88%) Microsoft
2 9 (13.43%) LANDesk
3 8 (11.94%) Oracle
3 8 (11.94%) HP
4 7 (10.45%) VMware
5 6 (8.96%) IBM
6 5 (7.46%) SAP
6 5 (7.46%) Cisco
7 4 (5.97%) ServiceNow
8 3 (4.48%) Dell
8 3 (4.48%) Red Hat
8 3 (4.48%) Remedy
8 3 (4.48%) Business Objects
8 3 (4.48%) AppSense
9 2 (2.99%) Google
9 2 (2.99%) Open Text
10 1 (1.49%) Compaq
10 1 (1.49%) BMC
10 1 (1.49%) SolarWinds
10 1 (1.49%) FrontRange
City, London
Randstad Technologies
Rate: £350 - £400 per day
Posted: 5 days ago
Hertfordshire
Hays IT - Uk Posting account
Rate: £200.00 - £300.00 per day
Posted: 6 days ago
London
Understanding Recruitment
Rate: £330 - £350 per day
Posted: 6 days ago
Bath
Hays IT - Uk Posting account
Rate: £11.00 - £12.00 per hour
Posted: 14 days ago