The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 545 548 511
Rank change year-on-year
+3 -37
Contract jobs citing Service Desk Management 32 13 16
As % of all contract IT jobs located in the UK 0.063% 0.027% 0.035%
As % of the Processes & Methodologies category 0.084% 0.036% 0.049%
Number of daily rates quoted 22 9 8
Average daily rate
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£313 £250 £450
Average daily rate % change year-on-year
+25.00% -44.44%
UK excluding London average daily rate £300 £212 £338
% change year-on-year
+41.84% -37.33%
Number of hourly rates quoted 2 1 2
Average hourly rate £11.00 £16.00 £19.75
Average hourly rate % change year-on-year
-31.25% -18.98%
90% offered a hourly rate of more than £10.60 £16.00 £13.55
10% offered a hourly rate of more than £11.40 £16.00 £25.95
UK excluding London average hourly rate £11.00 £16.00 £19.75
% change year-on-year
-31.25% -18.98%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38219 36146 32687
As % of all contract IT jobs located in the UK 75.29% 74.26% 71.95%
Number of daily rates quoted 24558 22025 19397
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £271 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1002 1117 1319
Average hourly rate £25.00 £26.50 £30.00
Average hourly rate % change year-on-year
-5.66% -11.66%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.25 £27.00 £31.50
% change year-on-year
-6.48% -14.28%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 26 January 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 32 £313 +48.98% 9
London +15 16 £325 +30.00% 3
East of England +4 6 £250 -
West Midlands +2 4 £368 +234.09%
City of London - 3 £263 -
South West - 2 £260 - 1
Yorkshire - 2 £243 - 2
Hertfordshire +4 1 £250 -
South East -25 1 £300 +29.03% 3
Somerset - 1 - -
Surrey - 1 £300 -
Kingston Upon Thames - 1 £400 -
East Midlands - 1 - -
Merseyside - - - -
North West - - - -
Leeds - - - - 1
Liverpool - - - -
Lancashire - - - -
North Yorkshire - - - -
West Yorkshire - - - - 1
Mayfair - - - -
Manchester - - - -
Middlesbrough - - - -
Milton Keynes - - - -
Southampton - - - - 1
Stockport - - - -
Warrington - - - -
Yeovil - - - -
Berkshire - - - -
Buckinghamshire - - - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 46 (69.70%) ITIL
2 20 (30.30%) SLA
3 16 (24.24%) Microsoft
4 13 (19.70%) Line Management
5 12 (18.18%) Service Management
5 12 (18.18%) Project Management
6 11 (16.67%) MS Office
6 11 (16.67%) MS Excel
6 11 (16.67%) Problem Management
7 10 (15.15%) Security Cleared
7 10 (15.15%) Analytical Skills
8 9 (13.64%) VMware
8 9 (13.64%) Service Delivery
8 9 (13.64%) HP
8 9 (13.64%) VMware Infrastructure
9 8 (12.12%) LANDesk
10 7 (10.61%) SAN
10 7 (10.61%) Oracle
10 7 (10.61%) SQL Server
10 7 (10.61%) Windows
10 7 (10.61%) Change Management
11 6 (9.09%) Linux
11 6 (9.09%) Active Directory
11 6 (9.09%) Cisco
11 6 (9.09%) IBM
11 6 (9.09%) Root Cause Analysis
12 5 (7.58%) vSphere
12 5 (7.58%) Change Control
12 5 (7.58%) UNIX
12 5 (7.58%) SharePoint

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (7.58%) SharePoint
2 3 (4.55%) WebSphere Application Server
2 3 (4.55%) WebLogic
2 3 (4.55%) IIS
2 3 (4.55%) JBoss
2 3 (4.55%) Apache
2 3 (4.55%) Tomcat
2 3 (4.55%) Documentum
2 3 (4.55%) Oracle HTTP Server
2 3 (4.55%) IBM HTTP Server
2 3 (4.55%) WebSphere
3 2 (3.03%) MS Exchange
Applications
1 11 (16.67%) MS Office
1 11 (16.67%) MS Excel
2 3 (4.55%) MS Visio
2 3 (4.55%) MS PowerPoint
2 3 (4.55%) MS Project
Business Applications
1 3 (4.55%) WebTrends
2 1 (1.52%) Remedy ITSM
Cloud Services
1 2 (3.03%) Google Apps
2 1 (1.52%) SaaS
Communications & Networking
1 7 (10.61%) SAN
2 3 (4.55%) HTTP
2 3 (4.55%) DNS
2 3 (4.55%) SSL
3 2 (3.03%) LAN
3 2 (3.03%) VoIP
3 2 (3.03%) WAN
3 2 (3.03%) DHCP
3 2 (3.03%) VPN
4 1 (1.52%) WLAN
4 1 (1.52%) TCP/IP
4 1 (1.52%) MPLS
4 1 (1.52%) BGP
4 1 (1.52%) EIGRP
4 1 (1.52%) TACACS
4 1 (1.52%) VRRP
4 1 (1.52%) Firewall
4 1 (1.52%) IPsec
4 1 (1.52%) VPLS
4 1 (1.52%) Reverse Proxy
Database & Business Intelligence
1 7 (10.61%) SQL Server
Development Applications
1 3 (4.55%) JIRA
2 1 (1.52%) Oracle Forms
General
1 3 (4.55%) Telecoms
2 2 (3.03%) Law
2 2 (3.03%) Retail
2 2 (3.03%) Local Government
3 1 (1.52%) Back Office
3 1 (1.52%) Investment Banking
3 1 (1.52%) Manufacturing
3 1 (1.52%) Publishing
3 1 (1.52%) Banking
Job Titles
1 14 (21.21%) Analyst
2 13 (19.70%) Service Analyst
3 11 (16.67%) Service Desk Analyst
4 10 (15.15%) Service Manager
5 7 (10.61%) Service Desk Manager
6 5 (7.58%) Help Desk Support
6 5 (7.58%) Project Manager
7 4 (6.06%) Architect
7 4 (6.06%) Help Desk Manager
7 4 (6.06%) Support Manager
8 3 (4.55%) Systems Support Manager
8 3 (4.55%) Middleware Engineer
8 3 (4.55%) Technical Architect
8 3 (4.55%) Systems Support
8 3 (4.55%) Systems Manager
9 2 (3.03%) Senior Analyst
9 2 (3.03%) Infrastructure Architect
9 2 (3.03%) 1st Line Support
9 2 (3.03%) Support Engineer
9 2 (3.03%) Service Desk Technician
Libraries, Frameworks & Software Standards
1 3 (4.55%) .NET
1 3 (4.55%) Web Services
1 3 (4.55%) JMS
1 3 (4.55%) Middleware
1 3 (4.55%) Java EE
Miscellaneous
1 10 (15.15%) Analytical Skills
2 5 (7.58%) NHS
3 3 (4.55%) Management Information System
4 2 (3.03%) Statistics
5 1 (1.52%) Fat Client
5 1 (1.52%) Enterprise Software
5 1 (1.52%) Thin Client
5 1 (1.52%) Blackberry
Operating Systems
1 7 (10.61%) Windows
2 6 (9.09%) Linux
3 5 (7.58%) UNIX
4 3 (4.55%) Red Hat Enterprise Linux
Processes & Methodologies
1 46 (69.70%) ITIL
2 13 (19.70%) Line Management
3 12 (18.18%) Project Management
3 12 (18.18%) Service Management
4 11 (16.67%) Problem Management
5 9 (13.64%) Service Delivery
6 7 (10.61%) Change Management
7 6 (9.09%) Root Cause Analysis
8 5 (7.58%) ITSM
8 5 (7.58%) Change Control
9 4 (6.06%) Configuration Management
9 4 (6.06%) Release Management
9 4 (6.06%) Incident Management
9 4 (6.06%) Stakeholder Management
9 4 (6.06%) PRINCE2
9 4 (6.06%) Mentoring
10 3 (4.55%) Programme Management
10 3 (4.55%) Quality Management
10 3 (4.55%) Document Management
10 3 (4.55%) ITIL V2
Programming Languages
1 3 (4.55%) Shell Script
1 3 (4.55%) Jython
1 3 (4.55%) Korn
1 3 (4.55%) C-shell
1 3 (4.55%) Bash Shell
2 1 (1.52%) SQL
2 1 (1.52%) VB
Qualifications
1 10 (15.15%) Security Cleared
2 4 (6.06%) Degree
2 4 (6.06%) Microsoft Certification
3 2 (3.03%) ITIL Certification
4 1 (1.52%) MCITP
4 1 (1.52%) CCIE
4 1 (1.52%) ISEB
4 1 (1.52%) Cisco Certification
4 1 (1.52%) CITP
4 1 (1.52%) Six Sigma Green Belt
Quality Assurance & Compliance
1 20 (30.30%) SLA
System Software
1 9 (13.64%) VMware Infrastructure
2 6 (9.09%) Active Directory
3 5 (7.58%) vSphere
4 4 (6.06%) Hyper-V
5 2 (3.03%) KVM
Systems Management
1 1 (1.52%) AppManager
1 1 (1.52%) SCCM
1 1 (1.52%) SCOM
Vendors
1 16 (24.24%) Microsoft
2 9 (13.64%) HP
2 9 (13.64%) VMware
3 8 (12.12%) LANDesk
4 7 (10.61%) Oracle
5 6 (9.09%) Cisco
5 6 (9.09%) IBM
6 3 (4.55%) Business Objects
6 3 (4.55%) Dell
6 3 (4.55%) Red Hat
6 3 (4.55%) AppSense
6 3 (4.55%) ServiceNow
7 2 (3.03%) Open Text
7 2 (3.03%) SolarWinds
7 2 (3.03%) Google
8 1 (1.52%) FrontRange
8 1 (1.52%) Remedy
8 1 (1.52%) Riverbed
8 1 (1.52%) Citrix
8 1 (1.52%) BMC
East Riding
LA International
Posted: 5 days ago