The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 561 573 538
Rank change year-on-year
+12 -35
Contract jobs citing Service Desk Management 34 9 19
As % of all contract IT jobs located in the UK 0.062% 0.017% 0.038%
As % of the Processes & Methodologies category 0.083% 0.024% 0.054%
Number of daily rates quoted 24 3 13
Average daily rate
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£263 £250 £450
Average daily rate % change year-on-year
+5.00% -44.44%
UK excluding London average daily rate £288 £315 £338
% change year-on-year
-8.73% -6.66%
Number of hourly rates quoted 3 1 1
Average hourly rate £10.50 £9.00 £27.50
Average hourly rate % change year-on-year
+16.66% -67.27%
UK excluding London average hourly rate £10.50 £9.00 £27.50
% change year-on-year
+16.66% -67.27%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41096 38070 35468
As % of all contract IT jobs located in the UK 74.49% 73.77% 71.46%
Number of daily rates quoted 26903 23461 20857
Average daily rate £421 £400 £400
Average daily rate % change year-on-year
+5.12% -
90% offered a daily rate of more than £280 £270 £267
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 1109 1170 1452
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £44.90 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 19 December 2014.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 33 £263 +5.00% 8
London +28 17 £143 -38.04% 2
West Midlands -12 4 £338 - 1
East of England -14 4 £250 - 2
City of London - 3 £263 -
North West -7 2 £135 - 1
South East -19 2 £375 +19.04% 1
East Midlands - 2 - -
Hertfordshire -1 1 £250 - 1
Leeds -5 1 £275 - 1
Yorkshire -9 1 £275 - 1
West Yorkshire -10 1 £275 - 1
Surrey - 1 £300 -
South West - 1 - -
Merseyside - - - -
Liverpool - - - -
Mayfair - - - -
Lancashire - - - -
North Yorkshire - - - -
Northamptonshire - - - -
Staffordshire - - - -
Bexhill-On-Sea - - - -
Birmingham - - - -
Bracknell - - - -
Burnley - - - -
Cheltenham - - - -
Chessington - - - -
Chesterfield - - - -
Manchester - - - - 1
Middlesbrough - - - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 51 (70.83%) ITIL
2 18 (25.00%) Project Management
3 16 (22.22%) Microsoft
4 12 (16.67%) SLA
5 11 (15.28%) MS Office
5 11 (15.28%) MS Excel
5 11 (15.28%) Service Management
5 11 (15.28%) Service Delivery
5 11 (15.28%) Line Management
6 10 (13.89%) Analytical Skills
6 10 (13.89%) LANDesk
6 10 (13.89%) Problem Management
7 9 (12.50%) VMware Infrastructure
7 9 (12.50%) VMware
7 9 (12.50%) Firewall
7 9 (12.50%) HP
8 8 (11.11%) Oracle
8 8 (11.11%) SQL Server
8 8 (11.11%) Windows
8 8 (11.11%) SaaS
9 7 (9.72%) Linux
9 7 (9.72%) SAN
10 6 (8.33%) Cisco
10 6 (8.33%) IBM
10 6 (8.33%) UNIX
10 6 (8.33%) Finance
10 6 (8.33%) Change Management
10 6 (8.33%) Active Directory
10 6 (8.33%) Root Cause Analysis
11 5 (6.94%) Security Cleared

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (6.94%) SharePoint
2 3 (4.17%) WebSphere
2 3 (4.17%) IBM HTTP Server
2 3 (4.17%) Oracle HTTP Server
2 3 (4.17%) Apache
2 3 (4.17%) Tomcat
2 3 (4.17%) Documentum
2 3 (4.17%) WebSphere Application Server
2 3 (4.17%) WebLogic
2 3 (4.17%) IIS
2 3 (4.17%) JBoss
3 2 (2.78%) MS Exchange
Applications
1 11 (15.28%) MS Office
1 11 (15.28%) MS Excel
2 3 (4.17%) MS PowerPoint
2 3 (4.17%) MS Visio
2 3 (4.17%) MS Project
Business Applications
1 3 (4.17%) WebTrends
2 1 (1.39%) Remedy ITSM
Cloud Services
1 8 (11.11%) SaaS
2 2 (2.78%) Google Apps
Communications & Networking
1 9 (12.50%) Firewall
2 7 (9.72%) SAN
3 4 (5.56%) DNS
4 3 (4.17%) SSL
4 3 (4.17%) DHCP
4 3 (4.17%) HTTP
4 3 (4.17%) VPN
5 2 (2.78%) WAN
5 2 (2.78%) TCP/IP
5 2 (2.78%) LAN
5 2 (2.78%) VoIP
5 2 (2.78%) BGP
5 2 (2.78%) IPsec
6 1 (1.39%) NetScaler
6 1 (1.39%) Cisco Nexus
6 1 (1.39%) HSRP
6 1 (1.39%) VPLS
6 1 (1.39%) SSH
6 1 (1.39%) xDSL
6 1 (1.39%) OpenVPN
Database & Business Intelligence
1 8 (11.11%) SQL Server
Development Applications
1 3 (4.17%) JIRA
2 1 (1.39%) Subversion
2 1 (1.39%) Oracle Forms
General
1 6 (8.33%) Finance
2 3 (4.17%) Retail
2 3 (4.17%) Telecoms
3 2 (2.78%) Law
3 2 (2.78%) Banking
3 2 (2.78%) Local Government
4 1 (1.39%) Investment Banking
4 1 (1.39%) Legal
4 1 (1.39%) Manufacturing
4 1 (1.39%) Publishing
4 1 (1.39%) Back Office
4 1 (1.39%) Financial Institution
Job Titles
1 14 (19.44%) Analyst
2 13 (18.06%) Service Analyst
3 12 (16.67%) Project Manager
4 11 (15.28%) Service Manager
4 11 (15.28%) Service Desk Analyst
5 9 (12.50%) Service Desk Manager
6 6 (8.33%) IT Project Manager
6 6 (8.33%) Support Manager
7 5 (6.94%) Help Desk Support
8 4 (5.56%) Architect
9 3 (4.17%) Middleware Engineer
9 3 (4.17%) Applications Manager
9 3 (4.17%) Applications Support
9 3 (4.17%) Applications Support Manager
9 3 (4.17%) Technical Architect
9 3 (4.17%) 1st Line Support
10 2 (2.78%) Support Engineer
10 2 (2.78%) Systems Support
10 2 (2.78%) Help Desk Manager
10 2 (2.78%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 3 (4.17%) Java EE
1 3 (4.17%) Middleware
1 3 (4.17%) JMS
1 3 (4.17%) Web Services
1 3 (4.17%) .NET
Miscellaneous
1 10 (13.89%) Analytical Skills
2 3 (4.17%) Management Information System
3 2 (2.78%) NHS
3 2 (2.78%) Statistics
4 1 (1.39%) Enterprise Software
4 1 (1.39%) Fat Client
4 1 (1.39%) Blackberry
4 1 (1.39%) Thin Client
Operating Systems
1 8 (11.11%) Windows
2 7 (9.72%) Linux
3 6 (8.33%) UNIX
4 3 (4.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 51 (70.83%) ITIL
2 18 (25.00%) Project Management
3 11 (15.28%) Service Management
3 11 (15.28%) Service Delivery
3 11 (15.28%) Line Management
4 10 (13.89%) Problem Management
5 6 (8.33%) Change Management
5 6 (8.33%) Root Cause Analysis
6 5 (6.94%) ITSM
7 4 (5.56%) Stakeholder Management
7 4 (5.56%) Release Management
7 4 (5.56%) Incident Management
7 4 (5.56%) Change Control
7 4 (5.56%) Mentoring
8 3 (4.17%) ITIL V2
8 3 (4.17%) Programme Management
8 3 (4.17%) Quality Management
8 3 (4.17%) PRINCE2
9 2 (2.78%) Configuration Management
9 2 (2.78%) Disaster Recovery
Programming Languages
1 3 (4.17%) Korn
1 3 (4.17%) C-shell
1 3 (4.17%) Bash Shell
1 3 (4.17%) Jython
1 3 (4.17%) Shell Script
2 1 (1.39%) SQL
2 1 (1.39%) VB
Qualifications
1 5 (6.94%) Security Cleared
1 5 (6.94%) Degree
2 4 (5.56%) Microsoft Certification
3 2 (2.78%) ITIL Certification
4 1 (1.39%) MCITP
4 1 (1.39%) Six Sigma Green Belt
4 1 (1.39%) CITP
4 1 (1.39%) ISEB
4 1 (1.39%) Cisco Certification
4 1 (1.39%) CCIE
Quality Assurance & Compliance
1 12 (16.67%) SLA
System Software
1 9 (12.50%) VMware Infrastructure
2 6 (8.33%) Active Directory
3 5 (6.94%) vSphere
4 4 (5.56%) Hyper-V
5 2 (2.78%) KVM
6 1 (1.39%) OpenSSH
Systems Management
1 1 (1.39%) SCCM
1 1 (1.39%) SCOM
1 1 (1.39%) AppManager
Vendors
1 16 (22.22%) Microsoft
2 10 (13.89%) LANDesk
3 9 (12.50%) VMware
3 9 (12.50%) HP
4 8 (11.11%) Oracle
5 6 (8.33%) Cisco
5 6 (8.33%) IBM
6 5 (6.94%) SAP
7 4 (5.56%) ServiceNow
8 3 (4.17%) AppSense
8 3 (4.17%) Red Hat
8 3 (4.17%) Remedy
8 3 (4.17%) Dell
8 3 (4.17%) Business Objects
9 2 (2.78%) Open Text
9 2 (2.78%) SolarWinds
9 2 (2.78%) Google
10 1 (1.39%) FrontRange
10 1 (1.39%) Riverbed
10 1 (1.39%) 3PAR
Wolverhampton, West Midlands (County)
CPS Group UK
Rate: £300 per day + May be negotiable
Posted: 4 days ago
Basildon, Essex
LA International
Posted: 5 days ago
Hertfordshire
Hays IT - Uk Posting account
Rate: £40000 - £45000 per annum
Posted: 24 days ago