The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 21 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Desk Management
UK
Rank 584 587 593
Rank change year-on-year
+3 +6
Contract jobs citing Service Desk Management 12 37 27
As % of all contract IT jobs located in the UK 0.026% 0.072% 0.052%
As % of the Processes & Methodologies category 0.032% 0.087% 0.066%
Number of daily rates quoted 8 26 17
Median daily rate £225 £299 £325
Median daily rate % change year-on-year
-24.68% -8.07%
90% offered a daily rate of more than £169 £218 £216
10% offered a daily rate of more than £430 £412 £410
UK excluding London median daily rate £185 £298 £300
% change year-on-year
-37.81% -0.83%
Number of hourly rates quoted 3 0 2
Median hourly rate £9.19 - £14.50
UK excluding London median hourly rate £9.19 - £14.50

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
37463 42318 40948
As % of all contract IT jobs located in the UK 82.62% 82.71% 79.33%
Number of daily rates quoted 24877 27655 25965
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £297 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 969 1164 1085
Median hourly rate £35.00 £38.75 £26.00
Median hourly rate % change year-on-year
-9.67% +49.03%
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £55.00 £57.00 £47.50
UK excluding London median hourly rate £35.75 £40.00 £27.50
% change year-on-year
-10.62% +45.45%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 21 February 2017.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 12 £225 -24.68% 3
South West +6 5 £375 +20.00% 1
Gloucestershire - 4 £375 -
London -6 3 £400 +23.07% 2
Gloucester - 3 £375 -
North West +16 2 £185 -37.81%
North East -14 2 £168 -52.14%
Durham - 2 £168 -
Stockton-on-Tees - 2 £168 -
Manchester - 2 £185 -
Wiltshire +1 1 - -
City of London -4 1 £400 +39.13%
Salisbury - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 21 February 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 10 (40.00%) ITIL
2 5 (20.00%) Active Directory
2 5 (20.00%) Incident Management
3 4 (16.00%) Service Delivery
4 3 (12.00%) Windows
4 3 (12.00%) Linux
4 3 (12.00%) Problem Management
4 3 (12.00%) Security Cleared
4 3 (12.00%) VMware
4 3 (12.00%) ITIL V3
4 3 (12.00%) Analytical Skills
5 2 (8.00%) Trend Analysis
5 2 (8.00%) Windows Server
5 2 (8.00%) Business Transformation
5 2 (8.00%) Data Protection
5 2 (8.00%) SC Cleared
5 2 (8.00%) Migration
5 2 (8.00%) Data Architecture
5 2 (8.00%) CRM
5 2 (8.00%) Citrix
5 2 (8.00%) ITSM
5 2 (8.00%) Service Management
5 2 (8.00%) Configuration Management
5 2 (8.00%) Project Management
5 2 (8.00%) Data Modelling
5 2 (8.00%) Cisco
6 1 (4.00%) Microsoft
6 1 (4.00%) CCNA
6 1 (4.00%) VoIP
6 1 (4.00%) SLA

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.00%) Apache
1 1 (4.00%) MS Exchange
1 1 (4.00%) SharePoint
1 1 (4.00%) SharePoint Server
Applications
1 1 (4.00%) MS Office
Business Applications
1 1 (4.00%) Remedy ITSM
Communications & Networking
1 1 (4.00%) SAN
1 1 (4.00%) Structured Cabling
1 1 (4.00%) VoIP
Database & Business Intelligence
1 1 (4.00%) MySQL
General
1 1 (4.00%) Finance
1 1 (4.00%) Games
1 1 (4.00%) Military
1 1 (4.00%) Retail
1 1 (4.00%) Telecoms
Job Titles
1 8 (32.00%) Service Manager
2 6 (24.00%) Analyst
3 5 (20.00%) Service Analyst
3 5 (20.00%) Service Desk Manager
4 4 (16.00%) IT Manager
4 4 (16.00%) Service Desk Analyst
4 4 (16.00%) Support Manager
5 3 (12.00%) IT Support
5 3 (12.00%) IT Support Manager
5 3 (12.00%) Operations Manager
6 2 (8.00%) Infrastructure Specialist
6 2 (8.00%) Service Operations Manager
7 1 (4.00%) Data Analyst
7 1 (4.00%) Data Architect
7 1 (4.00%) Incident Manager
7 1 (4.00%) Infrastructure Manager
7 1 (4.00%) IT Operations Manager
7 1 (4.00%) Problem Manager
7 1 (4.00%) Service Support Manager
7 1 (4.00%) Transition Manager
Libraries, Frameworks & Software Standards
1 1 (4.00%) LAMP
Miscellaneous
1 3 (12.00%) Analytical Skills
2 1 (4.00%) e-Learning
2 1 (4.00%) NHS
2 1 (4.00%) Smartphone
Operating Systems
1 3 (12.00%) Linux
1 3 (12.00%) Windows
2 2 (8.00%) Windows Server
3 1 (4.00%) Android
Processes & Methodologies
1 10 (40.00%) ITIL
2 5 (20.00%) Incident Management
3 4 (16.00%) Service Delivery
4 3 (12.00%) ITIL V3
4 3 (12.00%) Problem Management
5 2 (8.00%) Business Transformation
5 2 (8.00%) Configuration Management
5 2 (8.00%) CRM
5 2 (8.00%) Data Architecture
5 2 (8.00%) Data Modelling
5 2 (8.00%) Data Protection
5 2 (8.00%) ITSM
5 2 (8.00%) Migration
5 2 (8.00%) Project Management
5 2 (8.00%) Service Management
5 2 (8.00%) Trend Analysis
6 1 (4.00%) BCP
6 1 (4.00%) Business Continuity
6 1 (4.00%) Process Management
6 1 (4.00%) Workflow
Programming Languages
1 1 (4.00%) PHP
Qualifications
1 3 (12.00%) Security Cleared
2 2 (8.00%) SC Cleared
3 1 (4.00%) CCNA
3 1 (4.00%) Cisco Certification
3 1 (4.00%) Degree
3 1 (4.00%) ITIL Certification
3 1 (4.00%) MCITP
3 1 (4.00%) MCSE
3 1 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 5 (20.00%) Active Directory
Vendors
1 3 (12.00%) VMware
2 2 (8.00%) Cisco
2 2 (8.00%) Citrix
3 1 (4.00%) BMC
3 1 (4.00%) CA
3 1 (4.00%) Microsoft
3 1 (4.00%) Remedy
3 1 (4.00%) Veeam