The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
UK
Rank 567 585 587
Rank change year-on-year
+18 +2
Contract jobs citing Service Desk Management 14 33 29
As % of all contract IT jobs located in the UK 0.032% 0.065% 0.057%
As % of the Processes & Methodologies category 0.039% 0.080% 0.073%
Number of daily rates quoted 10 24 20
Median daily rate £320 £306 £280
Median daily rate % change year-on-year
+4.48% +9.37%
90% offered a daily rate of more than £183 £213 £118
10% offered a daily rate of more than £444 £345 £400
UK excluding London median daily rate £185 £300 £255
% change year-on-year
-38.33% +17.64%
Number of hourly rates quoted 3 0 2
Median hourly rate £9.19 - £11.00
UK excluding London median hourly rate £9.19 - £11.00

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
36193 41509 39855
As % of all contract IT jobs located in the UK 82.16% 81.76% 78.53%
Number of daily rates quoted 23989 26924 25716
Median daily rate £450 £425 £423
Median daily rate % change year-on-year
+5.88% +0.59%
90% offered a daily rate of more than £300 £290 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £405 £400 £393
% change year-on-year
+1.25% +1.91%
Number of hourly rates quoted 920 1213 1044
Median hourly rate £34.50 £38.25 £25.00
Median hourly rate % change year-on-year
-9.80% +53.00%
90% offered a hourly rate of more than £12.50 £13.16 £12.00
10% offered a hourly rate of more than £51.71 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 22 January 2017.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 14 £320 +4.48% 6
London +3 6 £375 +15.38% 3
South West +14 3 - -
Gloucestershire - 3 - -
North West +18 2 £185 -37.81%
West Midlands +1 2 £438 -10.25% 3
City of London -3 2 £388 +19.23%
Gloucester - 2 - -
Manchester - 2 £185 -
North East -18 1 £165 -52.85%
Warwickshire - 1 £438 -
Solihull - 1 £438 -
Warwick - 1 £438 -
Durham - 1 £165 -
Stockton-on-Tees - 1 £165 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 22 January 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 9 (33.33%) ITIL
2 5 (18.52%) Active Directory
3 4 (14.81%) Windows
3 4 (14.81%) SLA
4 3 (11.11%) Microsoft
4 3 (11.11%) Linux
4 3 (11.11%) Service Management
4 3 (11.11%) Configuration Management
4 3 (11.11%) Project Management
4 3 (11.11%) Incident Management
4 3 (11.11%) Service Delivery
4 3 (11.11%) MS Office
4 3 (11.11%) ITSM
4 3 (11.11%) Data Protection
4 3 (11.11%) Analytical Skills
5 2 (7.41%) Windows Server
5 2 (7.41%) Network Management
5 2 (7.41%) ITIL V3
5 2 (7.41%) Business Transformation
5 2 (7.41%) Security Cleared
5 2 (7.41%) Data Architecture
5 2 (7.41%) Degree
5 2 (7.41%) Problem Management
5 2 (7.41%) Disaster Recovery
5 2 (7.41%) VMware
5 2 (7.41%) Finance
5 2 (7.41%) Migration
5 2 (7.41%) Citrix
5 2 (7.41%) Cisco
5 2 (7.41%) Data Modelling

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) Apache
1 1 (3.70%) MS Exchange
1 1 (3.70%) SharePoint
1 1 (3.70%) SharePoint Server
Applications
1 3 (11.11%) MS Office
Business Applications
1 1 (3.70%) Orchard Housing
1 1 (3.70%) Remedy ITSM
Communications & Networking
1 1 (3.70%) SAN
1 1 (3.70%) Structured Cabling
1 1 (3.70%) VoIP
1 1 (3.70%) VPN
Database & Business Intelligence
1 1 (3.70%) MySQL
General
1 2 (7.41%) Finance
2 1 (3.70%) Games
2 1 (3.70%) Retail
2 1 (3.70%) Telecoms
Job Titles
1 8 (29.63%) Service Manager
2 7 (25.93%) Analyst
3 5 (18.52%) IT Manager
3 5 (18.52%) Service Analyst
3 5 (18.52%) Service Desk Manager
4 4 (14.81%) Service Desk Analyst
4 4 (14.81%) Support Manager
5 3 (11.11%) IT Support
5 3 (11.11%) IT Support Manager
5 3 (11.11%) Operations Manager
6 2 (7.41%) 1st Line Support
6 2 (7.41%) 1st Line Support Analyst
6 2 (7.41%) Service Operations Manager
6 2 (7.41%) Support Analyst
7 1 (3.70%) Data Analyst
7 1 (3.70%) Incident Manager
7 1 (3.70%) Infrastructure Manager
7 1 (3.70%) Infrastructure Specialist
7 1 (3.70%) Team Leader
7 1 (3.70%) Transition Manager
Libraries, Frameworks & Software Standards
1 1 (3.70%) LAMP
Miscellaneous
1 3 (11.11%) Analytical Skills
2 1 (3.70%) CMDB
2 1 (3.70%) e-Learning
2 1 (3.70%) EPoS
2 1 (3.70%) Informatics
2 1 (3.70%) NHS
2 1 (3.70%) Smartphone
Operating Systems
1 4 (14.81%) Windows
2 3 (11.11%) Linux
3 2 (7.41%) Windows Server
4 1 (3.70%) Android
4 1 (3.70%) Windows 10
4 1 (3.70%) Windows 7
Processes & Methodologies
1 9 (33.33%) ITIL
2 3 (11.11%) Configuration Management
2 3 (11.11%) Data Protection
2 3 (11.11%) Incident Management
2 3 (11.11%) ITSM
2 3 (11.11%) Project Management
2 3 (11.11%) Service Delivery
2 3 (11.11%) Service Management
3 2 (7.41%) Business Transformation
3 2 (7.41%) Data Architecture
3 2 (7.41%) Data Modelling
3 2 (7.41%) Disaster Recovery
3 2 (7.41%) ITIL V3
3 2 (7.41%) Migration
3 2 (7.41%) Network Management
3 2 (7.41%) Problem Management
4 1 (3.70%) Patch Management
4 1 (3.70%) Performance Analysis
4 1 (3.70%) Planning and Forecasting
4 1 (3.70%) Resource Allocation
Programming Languages
1 1 (3.70%) PHP
Qualifications
1 2 (7.41%) Degree
1 2 (7.41%) Security Cleared
2 1 (3.70%) CCNA
2 1 (3.70%) Cisco Certification
2 1 (3.70%) ITIL Certification
2 1 (3.70%) MCITP
2 1 (3.70%) MCSE
2 1 (3.70%) Microsoft Certification
2 1 (3.70%) SC Cleared
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 5 (18.52%) Active Directory
Vendors
1 3 (11.11%) Microsoft
2 2 (7.41%) Cisco
2 2 (7.41%) Citrix
2 2 (7.41%) VMware
3 1 (3.70%) BMC
3 1 (3.70%) CA
3 1 (3.70%) Orchard
3 1 (3.70%) Remedy
3 1 (3.70%) Veeam
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Rate: Up to £10 per hour
Posted: 2 days ago