The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 611 618 627
Rank change year-on-year
+7 +9
Contract jobs citing Service Desk Management 13 28 29
As % of all contract IT jobs located in the UK 0.026% 0.051% 0.050%
As % of the Processes & Methodologies category 0.032% 0.062% 0.066%
Number of daily rates quoted 10 20 21
Median daily rate £420 £300 £135
Median daily rate % change year-on-year
+40.00% +122.22%
90% offered a daily rate of more than £219 £229 £118
10% offered a daily rate of more than £439 £339 £400
UK excluding London median daily rate £425 £300 £250
% change year-on-year
+41.66% +20.00%
Number of hourly rates quoted 0 1 3
Median hourly rate - £16.50 £10.50
Median hourly rate % change year-on-year
- +57.14%
UK excluding London median hourly rate - - £10.50

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40825 44928 44271
As % of all contract IT jobs located in the UK 82.52% 81.15% 76.94%
Number of daily rates quoted 27182 29127 28771
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £295 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1081 1342 1219
Median hourly rate £30.00 £31.44 £25.00
Median hourly rate % change year-on-year
-4.58% +25.76%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £50.00 £50.00 £50.00
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Service Desk Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 4 December 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 19 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 13 £420 +40.00% 3
London 0 6 £375 +66.66% 1
South East +16 2 £425 +30.76%
West Sussex +8 2 £425 +30.76%
West Midlands -7 2 £438 -10.25% 2
City of London -6 1 £375 +66.66%
East of England - 1 - -
North East - 1 £165 -
East Midlands - 1 - -
Kingston Upon Thames - 1 £225 -
Warwickshire - 1 £438 -
Nottinghamshire - 1 - -
Essex - 1 - -
Durham - 1 £165 -
Warwick - 1 £438 -
Uxbridge - 1 £415 -
Stockton-on-Tees - 1 £165 -
Solihull - 1 £438 -
Nottingham - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 4 December 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 11 (37.93%) ITIL
2 5 (17.24%) Citrix
3 4 (13.79%) SLA
3 4 (13.79%) Microsoft
3 4 (13.79%) MS Office
3 4 (13.79%) Configuration Management
3 4 (13.79%) Management Information System
3 4 (13.79%) Security Cleared
3 4 (13.79%) Data Protection
4 3 (10.34%) CRISC
4 3 (10.34%) ISACA
4 3 (10.34%) Incident Management
4 3 (10.34%) ISO/IEC 27001
4 3 (10.34%) Data Protection Act
4 3 (10.34%) ISMS
4 3 (10.34%) Risk Management
4 3 (10.34%) Workflow
4 3 (10.34%) Project Management
4 3 (10.34%) Service Management
4 3 (10.34%) CISA
4 3 (10.34%) Service Delivery
4 3 (10.34%) ITSM
4 3 (10.34%) Information Security Management
4 3 (10.34%) Security Management
4 3 (10.34%) Information Security
4 3 (10.34%) Active Directory
4 3 (10.34%) Windows
4 3 (10.34%) Linux
4 3 (10.34%) MS Excel
5 2 (6.90%) ITIL Certification

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) MS Exchange
1 1 (3.45%) SharePoint
1 1 (3.45%) SharePoint Server
Applications
1 4 (13.79%) MS Office
2 3 (10.34%) MS Excel
Business Applications
1 2 (6.90%) Remedy ITSM
2 1 (3.45%) Dynamics AX
2 1 (3.45%) Orchard Housing
Communications & Networking
1 1 (3.45%) SAN
1 1 (3.45%) Structured Cabling
1 1 (3.45%) VoIP
1 1 (3.45%) VPN
General
1 2 (6.90%) Finance
1 2 (6.90%) Retail
2 1 (3.45%) Back Office
2 1 (3.45%) Games
2 1 (3.45%) Telecoms
Job Titles
1 8 (27.59%) Service Manager
2 6 (20.69%) Service Desk Manager
3 5 (17.24%) Analyst
4 4 (13.79%) IT Manager
4 4 (13.79%) Support Manager
5 3 (10.34%) Support Analyst
5 3 (10.34%) Team Leader
6 2 (6.90%) 1st Line Support
6 2 (6.90%) 1st Line Support Analyst
6 2 (6.90%) Compliance Manager
6 2 (6.90%) Infrastructure Manager
6 2 (6.90%) IT Support
6 2 (6.90%) IT Support Manager
6 2 (6.90%) Operations Manager
6 2 (6.90%) Service Analyst
6 2 (6.90%) Service Desk Team Leader
7 1 (3.45%) 2nd Line Support Analyst
7 1 (3.45%) Applications Manager
7 1 (3.45%) Incident Manager
7 1 (3.45%) Transition Manager
Miscellaneous
1 4 (13.79%) Management Information System
2 3 (10.34%) Data Protection Act
3 2 (6.90%) Analytical Skills
3 2 (6.90%) EPoS
3 2 (6.90%) NHS
4 1 (3.45%) CMDB
4 1 (3.45%) Informatics
4 1 (3.45%) Mathematics
4 1 (3.45%) Smartphone
Operating Systems
1 3 (10.34%) Linux
1 3 (10.34%) Windows
2 1 (3.45%) Android
2 1 (3.45%) Windows 10
2 1 (3.45%) Windows 7
Processes & Methodologies
1 11 (37.93%) ITIL
2 4 (13.79%) Configuration Management
2 4 (13.79%) Data Protection
3 3 (10.34%) Incident Management
3 3 (10.34%) Information Security
3 3 (10.34%) Information Security Management
3 3 (10.34%) ISMS
3 3 (10.34%) ITSM
3 3 (10.34%) Project Management
3 3 (10.34%) Risk Management
3 3 (10.34%) Security Management
3 3 (10.34%) Service Delivery
3 3 (10.34%) Service Management
3 3 (10.34%) Workflow
4 2 (6.90%) Data Architecture
4 2 (6.90%) Data Modelling
4 2 (6.90%) Migration
4 2 (6.90%) Network Management
4 2 (6.90%) Performance Management
4 2 (6.90%) Workflow Management
Qualifications
1 4 (13.79%) Security Cleared
2 3 (10.34%) CISA
2 3 (10.34%) CRISC
2 3 (10.34%) ISACA
3 2 (6.90%) Degree
3 2 (6.90%) ITIL Certification
4 1 (3.45%) CCNA
4 1 (3.45%) Cisco Certification
4 1 (3.45%) MCITP
4 1 (3.45%) MCSE
4 1 (3.45%) Microsoft Certification
4 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 4 (13.79%) SLA
2 3 (10.34%) ISO/IEC 27001
System Software
1 3 (10.34%) Active Directory
Vendors
1 5 (17.24%) Citrix
2 4 (13.79%) Microsoft
3 2 (6.90%) BMC
3 2 (6.90%) CA
3 2 (6.90%) Remedy
3 2 (6.90%) VMware
4 1 (3.45%) Cisco
4 1 (3.45%) Orchard
4 1 (3.45%) Veeam