The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 574 585 537
Rank change year-on-year
+11 -48
Contract jobs citing Service Desk Management 34 18 24
As % of all contract IT jobs located in the UK 0.061% 0.033% 0.049%
As % of the Processes & Methodologies category 0.078% 0.044% 0.065%
Number of daily rates quoted 13 11 6
Average daily rate
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£350 £288 £285
Average daily rate % change year-on-year
+21.73% +0.87%
90% offered a daily rate of more than £175 £120 £130
10% offered a daily rate of more than £377 £320 £350
UK excluding London average daily rate £338 £320 £400
% change year-on-year
+5.46% -20.00%
Number of hourly rates quoted 12 1 4
Average hourly rate £15.50 £13.00 £12.50
Average hourly rate % change year-on-year
+19.23% +4.00%
90% offered a hourly rate of more than £10.55 £13.00 £11.80
10% offered a hourly rate of more than £20.45 £13.00 £21.25
UK excluding London average hourly rate £11.25 £13.00 £12.50
% change year-on-year
-13.46% +4.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43377 40891 36780
As % of all contract IT jobs located in the UK 77.51% 75.98% 74.62%
Number of daily rates quoted 27946 25555 22092
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £288 £275 £273
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1169 1209 1083
Average hourly rate £28.50 £26.98 £30.00
Average hourly rate % change year-on-year
+5.63% -10.08%
90% offered a hourly rate of more than £12.35 £13.00 £13.00
10% offered a hourly rate of more than £50.00 £47.50 £48.84
UK excluding London average hourly rate £30.00 £28.99 £30.50
% change year-on-year
+3.48% -4.95%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 1 July 2015.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 1 July 2015.

Service Desk Management Hourly Rate Histogram in the UK

Service Desk Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 33 £350 +21.73% 4
Yorkshire -8 10 £145 -
London -4 7 £425 +129.72% 2
Leeds -15 7 £145 -
West Yorkshire -15 7 £145 -
South East -15 4 £363 +13.28% 1
North West - 4 £293 - 1
East of England - 4 £375 -
Hampshire 0 3 £363 +13.28%
Essex - 3 £375 -
North Yorkshire - 3 - -
Liverpool - 3 £293 - 1
Ripon - 3 - -
Merseyside - 3 £293 - 1
East Midlands -11 2 - - 1
West Midlands - 2 £313 -
Andover - 2 £356 -
Buckinghamshire -2 1 - -
City of London -4 1 £425 +286.36% 1
Leicestershire -9 1 - -
Northamptonshire - 1 - - 1
Shropshire - 1 £313 -
Hertfordshire - 1 - -
Basildon - 1 - -
Swansea - 1 - -
Telford - 1 £313 -
Manchester - 1 - -
Northampton - 1 - - 1
Wales - 1 - - 1
West Wales - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 1 July 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 48 (75.00%) ITIL
2 27 (42.19%) SLA
3 20 (31.25%) Security Cleared
4 17 (26.56%) Incident Management
5 15 (23.44%) Service Management
6 13 (20.31%) Microsoft
6 13 (20.31%) Active Directory
7 12 (18.75%) Windows
8 10 (15.63%) Problem Management
8 10 (15.63%) SQL Server
8 10 (15.63%) MS Office
9 9 (14.06%) SharePoint
9 9 (14.06%) Stakeholder Management
9 9 (14.06%) Line Management
10 8 (12.50%) MS Excel
10 8 (12.50%) Change Management
11 7 (10.94%) Service Delivery
11 7 (10.94%) PRINCE2
11 7 (10.94%) Oracle
11 7 (10.94%) Analytical Skills
12 6 (9.38%) DHCP
12 6 (9.38%) VPN
12 6 (9.38%) DNS
12 6 (9.38%) MS Visio
12 6 (9.38%) Management Information System
12 6 (9.38%) SAN
12 6 (9.38%) ITIL Certification
12 6 (9.38%) Configuration Management
12 6 (9.38%) OpenText
12 6 (9.38%) VMware

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 1 July 2015, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.06%) SharePoint
2 4 (6.25%) SharePoint 2013
3 3 (4.69%) Exchange Server 2010
3 3 (4.69%) MS Exchange
3 3 (4.69%) CMS
3 3 (4.69%) WordPress
3 3 (4.69%) Sitecore CMS
4 2 (3.13%) Lync
Applications
1 10 (15.63%) MS Office
2 8 (12.50%) MS Excel
3 6 (9.38%) MS Visio
4 5 (7.81%) MS PowerPoint
Communications & Networking
1 6 (9.38%) DHCP
1 6 (9.38%) VPN
1 6 (9.38%) DNS
1 6 (9.38%) SAN
2 5 (7.81%) VoIP
3 3 (4.69%) SMS
3 3 (4.69%) Internet
4 1 (1.56%) LAN
4 1 (1.56%) WAN
Database & Business Intelligence
1 10 (15.63%) SQL Server
Development Applications
1 2 (3.13%) ClearCase
General
1 3 (4.69%) Telecoms
1 3 (4.69%) Finance
1 3 (4.69%) Retail
1 3 (4.69%) French Language
2 2 (3.13%) Pharmaceutical
2 2 (3.13%) Local Government
3 1 (1.56%) Financial Institution
Job Titles
1 20 (31.25%) Service Manager
2 19 (29.69%) Analyst
3 17 (26.56%) Service Analyst
4 16 (25.00%) Service Desk Analyst
5 11 (17.19%) Service Desk Manager
6 5 (7.81%) 1st Line Support
7 4 (6.25%) Help Desk Manager
7 4 (6.25%) Service Desk Technician
8 3 (4.69%) Service Operations Manager
8 3 (4.69%) Incident Analyst
8 3 (4.69%) Applications Support
8 3 (4.69%) Support Analyst
8 3 (4.69%) Project Manager
8 3 (4.69%) Help Desk Analyst
8 3 (4.69%) Operations Manager
9 2 (3.13%) 2nd Line Support
9 2 (3.13%) Support Engineer
9 2 (3.13%) Technical Support
9 2 (3.13%) Senior Manager
9 2 (3.13%) Desktop Support
Libraries, Frameworks & Software Standards
1 3 (4.69%) HTML
1 3 (4.69%) .NET
1 3 (4.69%) JSF
1 3 (4.69%) HTML5
Miscellaneous
1 7 (10.94%) Analytical Skills
2 6 (9.38%) Management Information System
3 4 (6.25%) Statistics
4 3 (4.69%) NHS
4 3 (4.69%) Social Media
5 2 (3.13%) CMDB
6 1 (1.56%) Data Centre
6 1 (1.56%) PMI
6 1 (1.56%) Fixed Income
6 1 (1.56%) Equities
Operating Systems
1 12 (18.75%) Windows
2 5 (7.81%) Windows 7
3 3 (4.69%) Windows XP
3 3 (4.69%) Windows Server 2008
Processes & Methodologies
1 48 (75.00%) ITIL
2 17 (26.56%) Incident Management
3 15 (23.44%) Service Management
4 10 (15.63%) Problem Management
5 9 (14.06%) Line Management
5 9 (14.06%) Stakeholder Management
6 8 (12.50%) Change Management
7 7 (10.94%) PRINCE2
7 7 (10.94%) Service Delivery
8 6 (9.38%) Document Management
8 6 (9.38%) Configuration Management
9 5 (7.81%) ITSM
9 5 (7.81%) Continuous Improvement
10 4 (6.25%) Asset Management
11 3 (4.69%) Content Management
11 3 (4.69%) Scrum
11 3 (4.69%) Information Security
11 3 (4.69%) Business Intelligence
11 3 (4.69%) Root Cause Analysis
11 3 (4.69%) ITIL V3
Programming Languages
1 5 (7.81%) SQL
1 5 (7.81%) VB
2 3 (4.69%) JavaScript
2 3 (4.69%) PHP
Qualifications
1 20 (31.25%) Security Cleared
2 6 (9.38%) SC Cleared
2 6 (9.38%) ITIL Certification
3 4 (6.25%) Degree
4 1 (1.56%) DV Cleared
4 1 (1.56%) PMI Certification
4 1 (1.56%) MCSE
4 1 (1.56%) Microsoft Certification
4 1 (1.56%) PRINCE2 Certification
Quality Assurance & Compliance
1 27 (42.19%) SLA
2 3 (4.69%) ISO/IEC 27001
3 2 (3.13%) QA
System Software
1 13 (20.31%) Active Directory
2 6 (9.38%) VMware Infrastructure
Systems Management
1 3 (4.69%) Cisco CUCM
Vendors
1 13 (20.31%) Microsoft
2 7 (10.94%) Oracle
3 6 (9.38%) LANDesk
3 6 (9.38%) OpenText
3 6 (9.38%) VMware
4 5 (7.81%) Cisco
5 3 (4.69%) Google
5 3 (4.69%) Sitecore
5 3 (4.69%) Facebook
5 3 (4.69%) Twitter
5 3 (4.69%) Rackspace
6 2 (3.13%) ServiceNow
6 2 (3.13%) AppSense
6 2 (3.13%) SAP
6 2 (3.13%) Citrix
7 1 (1.56%) Reuters
7 1 (1.56%) Bloomberg
7 1 (1.56%) Adobe
7 1 (1.56%) IBM
Liverpool
Venturi
Rate: £250 - £335 per day
Posted: 12 days ago