The table below looks at the statistics for Service Desk Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 596 578 568
Rank change year-on-year
-18 -10
Contract jobs citing Service Desk Management 32 31 14
As % of all contract IT jobs located in the UK 0.062% 0.060% 0.029%
As % of the Processes & Methodologies category 0.077% 0.077% 0.038%
Number of daily rates quoted 23 20 10
Average daily rate £300 £313 £308
Average daily rate % change year-on-year
-4.00% +1.46%
90% offered a daily rate of more than £210 £134 £115
10% offered a daily rate of more than £380 £400 £350
UK excluding London average daily rate £293 £300 £308
% change year-on-year
-2.50% -2.59%
Number of hourly rates quoted 0 3 1
Average hourly rate - £11.50 £16.00
Average hourly rate % change year-on-year
- -28.12%
UK excluding London average hourly rate - £11.50 £16.00
% change year-on-year
- -28.12%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41761 40034 37146
As % of all contract IT jobs located in the UK 81.19% 77.60% 76.48%
Number of daily rates quoted 27350 25609 22516
Average daily rate £425 £422 £400
Average daily rate % change year-on-year
+0.71% +5.50%
90% offered a daily rate of more than £298 £285 £270
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1211 1053 1129
Average hourly rate £39.27 £26.00 £27.50
Average hourly rate % change year-on-year
+51.03% -5.45%
90% offered a hourly rate of more than £13.00 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £52.40
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management within the UK.

Service Desk Management Daily Rate Trend in the UK

Service Desk Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management within the UK over the 3 months to 8 February 2016.

Service Desk Management Daily Rate Histogram in the UK

Service Desk Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management within the UK.

Service Desk Management Hourly Rate Trend in the UK

Service Desk Management
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 32 £300 -4.00% 9
London +9 13 £340 +4.61% 1
North West - 10 £298 - 1
Cheshire - 10 £298 -
Warrington - 9 £298 -
South East +3 3 £300 - 1
East Midlands -7 3 £200 - 2
Northamptonshire - 3 £200 - 2
Northampton - 3 £200 - 2
South West +3 2 £294 +12.98%
Daresbury - 2 £300 -
Swindon - 2 £294 -
Wiltshire - 2 £294 -
City of London +48 1 £325 +23.80%
West Midlands -11 1 £488 +62.50% 1
Tyne and Wear - 1 £350 -
Milton Keynes - 1 - -
Southampton - 1 £275 -
Oxford - 1 £325 -
Newcastle upon Tyne - 1 £350 -
Staffordshire - 1 £488 -
North East - 1 £350 -
Buckinghamshire - 1 - -
Hampshire - 1 £275 -
Oxfordshire - 1 £325 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 35 (66.04%) ITIL
2 28 (52.83%) Microsoft
3 24 (45.28%) MS Office
3 24 (45.28%) Windows
4 22 (41.51%) Windows 7
5 17 (32.08%) MS Excel
6 11 (20.75%) Active Directory
7 9 (16.98%) Finance
8 8 (15.09%) Security Cleared
8 8 (15.09%) SAN
8 8 (15.09%) Process Improvement
9 7 (13.21%) SCSM
9 7 (13.21%) VMware Infrastructure
9 7 (13.21%) Problem Management
9 7 (13.21%) VMware
10 6 (11.32%) Spreadsheet
10 6 (11.32%) SC Cleared
10 6 (11.32%) Quality Management
10 6 (11.32%) Documentum
10 6 (11.32%) VBA
11 5 (9.43%) SQL Server
11 5 (9.43%) LAN
11 5 (9.43%) Service Delivery
11 5 (9.43%) EDRMS
11 5 (9.43%) Retail
11 5 (9.43%) Legal
11 5 (9.43%) Migration
11 5 (9.43%) Disclosure Scotland
11 5 (9.43%) ITIL V3
11 5 (9.43%) Windows Server

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT contractor jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (11.32%) Documentum
2 4 (7.55%) Exchange Server 2003
2 4 (7.55%) Exchange Server 2010
2 4 (7.55%) MS Exchange
3 2 (3.77%) IIS
3 2 (3.77%) SharePoint
Applications
1 24 (45.28%) MS Office
2 17 (32.08%) MS Excel
3 6 (11.32%) Spreadsheet
4 3 (5.66%) MS PowerPoint
4 3 (5.66%) MS Visio
5 2 (3.77%) MS Project
Business Applications
1 1 (1.89%) Remedy ITSM
Cloud Services
1 1 (1.89%) Google Apps
1 1 (1.89%) Office 365
Communications & Networking
1 8 (15.09%) SAN
2 5 (9.43%) LAN
3 4 (7.55%) TCP/IP
4 2 (3.77%) DHCP
4 2 (3.77%) DNS
4 2 (3.77%) Firewall
4 2 (3.77%) VPN
4 2 (3.77%) WAN
4 2 (3.77%) Wireless
5 1 (1.89%) Cisco ASA
5 1 (1.89%) Internet
5 1 (1.89%) IP Telephony
5 1 (1.89%) OSPF
5 1 (1.89%) Spanning Tree
5 1 (1.89%) TACACS
Database & Business Intelligence
1 5 (9.43%) EDRMS
1 5 (9.43%) SQL Server
Development Applications
1 1 (1.89%) JIRA
General
1 9 (16.98%) Finance
2 5 (9.43%) Legal
2 5 (9.43%) Retail
3 1 (1.89%) Banking
3 1 (1.89%) Billing
3 1 (1.89%) Telecoms
Job Titles
1 23 (43.40%) Service Manager
2 20 (37.74%) Service Desk Manager
3 8 (15.09%) Analyst
4 7 (13.21%) IT Manager
4 7 (13.21%) IT Services Manager
4 7 (13.21%) Support Analyst
5 6 (11.32%) Applications Support
5 6 (11.32%) Applications Support Analyst
6 4 (7.55%) Deployment Engineer
6 4 (7.55%) Hardware Engineer
6 4 (7.55%) Head of Technical Services
6 4 (7.55%) Infrastructure Deployment Engineer
6 4 (7.55%) Infrastructure Engineer
6 4 (7.55%) Project Office Support
7 3 (5.66%) ITIL Manager
7 3 (5.66%) ITIL Service Manager
7 3 (5.66%) Server Engineer
8 2 (3.77%) Applications Support Manager
8 2 (3.77%) Support Manager
8 2 (3.77%) Systems Support Analyst
Libraries, Frameworks & Software Standards
1 1 (1.89%) .NET
1 1 (1.89%) ASP.NET
Miscellaneous
1 4 (7.55%) Blackberry
1 4 (7.55%) Management Information System
2 2 (3.77%) Analytical Skills
2 2 (3.77%) Device Driver
3 1 (1.89%) NHS
3 1 (1.89%) Smart Meter
3 1 (1.89%) Statistics
Operating Systems
1 24 (45.28%) Windows
2 22 (41.51%) Windows 7
3 5 (9.43%) Windows Server
4 4 (7.55%) Android
4 4 (7.55%) Unix
4 4 (7.55%) Windows Server 2003
4 4 (7.55%) Windows XP
Processes & Methodologies
1 35 (66.04%) ITIL
2 8 (15.09%) Process Improvement
3 7 (13.21%) Problem Management
4 6 (11.32%) Quality Management
5 5 (9.43%) ITIL V3
5 5 (9.43%) Migration
5 5 (9.43%) Service Delivery
6 4 (7.55%) Change Control
6 4 (7.55%) Configuration Management
6 4 (7.55%) Project Management
6 4 (7.55%) Stakeholder Management
7 3 (5.66%) Incident Management
7 3 (5.66%) ITSM
7 3 (5.66%) Mentoring
7 3 (5.66%) Service Management
8 2 (3.77%) Performance Management
9 1 (1.89%) Facilities Management
9 1 (1.89%) Network Architecture
9 1 (1.89%) Network Management
9 1 (1.89%) Waterfall
Programming Languages
1 6 (11.32%) VBA
2 3 (5.66%) PowerShell
3 2 (3.77%) SQL
3 2 (3.77%) VB
4 1 (1.89%) C
Qualifications
1 8 (15.09%) Security Cleared
2 6 (11.32%) SC Cleared
3 2 (3.77%) ITIL Certification
4 1 (1.89%) BPSS Clearance
4 1 (1.89%) DV Cleared
4 1 (1.89%) ISTQB
4 1 (1.89%) ISTQB Advanced Certification
4 1 (1.89%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 5 (9.43%) Disclosure Scotland
2 1 (1.89%) QA
2 1 (1.89%) SLA
System Software
1 11 (20.75%) Active Directory
2 7 (13.21%) VMware Infrastructure
3 2 (3.77%) ISA Server
3 2 (3.77%) vSphere
Systems Management
1 7 (13.21%) SCSM
2 4 (7.55%) AppManager
3 3 (5.66%) Backup Exec
4 2 (3.77%) ThinApp
Vendors
1 28 (52.83%) Microsoft
2 7 (13.21%) VMware
3 4 (7.55%) HP
3 4 (7.55%) LANDesk
3 4 (7.55%) SolarWinds
4 3 (5.66%) 3PAR
4 3 (5.66%) Compaq
4 3 (5.66%) ServiceNow
5 2 (3.77%) AppSense
5 2 (3.77%) Aruba
5 2 (3.77%) Cisco
5 2 (3.77%) Equitrac
5 2 (3.77%) OpenText
5 2 (3.77%) Oracle
6 1 (1.89%) Aastra
6 1 (1.89%) BMC
6 1 (1.89%) CheckPoint
6 1 (1.89%) Citrix
6 1 (1.89%) Google
6 1 (1.89%) Remedy