IT Service Management Analyst
- Hiring Organisation
- Fruition Group
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
ensuring rapid resolution, clear communication, and stakeholder confidence. Oversee Change Management activities, coordinating CAB processes and reducing operational risk. Lead Problem Management initiatives, including root cause analysis and preventative actions. Support Service Transition for new and changed services, ensuring operational readiness and compliance. Monitor, measure, and report … including high-pressure 'war room' scenarios. Experience chairing CAB meetings or leading Change Management processes. Strong analytical and problem-solving skills with experience in root cause analysis. Ability to communicate effectively with technical teams and senior business stakeholders. Experience producing service reports using tools such as Jira, Power ...