Service Level Agreement (SLA) Jobs in the East Midlands
Jobs 1 to 15 of 18
Nottingham, Nottinghamshire -
East Midlands- Service Delivery- Service introduction- 3rd party management - ITIL - Transition. A World Class organisation based in Nottingham are looking for a Service Introduction Manager to control and lead the delivery of large l IT projects in to a Service environment. Working in a Multi -Supplier Service environment you will...
Posted: 3 days ago
A Support Desk Professional is required to join a market leading property software company that works with over one thousand estate agency and letting agency branches across the UK. They are the rising star of their industry, growing an average of 40% year on year since 2007. Their software system...
Salary: £18000 - £21500 per annum + benefitsPosted: 23 days ago
Northampton, Northamptonshire -
Service Delivery Analyst, ITIL, Service reporting, SLA management. My client is a leading multi-site retail organisation, and due to internal restructuring now have the go ahead to recruit for a Service Delivery Analyst within their Information Technology team... We are looking for a Service Delivery Analyst to support the...
Salary: £30000 - £33000 per annum + Benefits+bonusPosted: 2 days ago
Northampton, Northamptonshire -
Service Desk Support, 1st line support, helpdesk support, ITIL... As a Service Desk Analyst, you shall provide first line support to internal staff whilst working within agreed SLA's... You shall ensure that all issues are logged on to the Service Management software, so that all tickets can be effectively...
Salary: £20000 - £23000 per annum + bonus+bensPosted: 2 days ago
IS Support Analyst (Service Desk, Help Desk, Lab Testing, Ist Line Support, 2nd Line Support, ITIL, MCP, MOUS, LAN, WAN, SLA’s & KPI’s, OLA’s)
The ideal candidate must have at least 2 years IT support experience in a service industry and qualified at ITIL foundation level or above... This involves managing the site in terms of their IT requirements and spending time on site as dictated by the Service Delivery Manager... - Qualified at ITIL...
Salary: £22,000- £25,000 (DOE) + BenefitsPosted: 30+ days ago
IT Support Manager, Service Delivery, ITIL, Service Desk Manager, Support Manager... You shall act as an escalation point for priority incidents, and work closely with the Service Delivery Analyst to produce accurate reporting and adherence to SLA's... *A track record in service delivery, ideally holding an ITIL V3 certificate... *...
Salary: £40000 - £50000 per annum + BenefitsPosted: 2 days ago
Capita - ITIN
Capita, FTSE 100 and Leading Business Process Outsourcer, is seeking a Major Incident Manager to join their team to help take ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery Managers while managing the entire life cycle of the incident...
Salary: £23000.00 - £25000.00 per annum + shiftPosted: 9 days ago
Key Responsibilities: - Managing of the service desk team within an established Service Level agreement, include daily monitoring of calls, prioritisation and escalation etc. - Service desk compliance in line with agreed methodology (ITIL Based) and in line with approved business processes... Key Competencies: - ITIL Foundation certification. - ITIL Practitioner certification and in-...
Salary: £20000 to £23000 per annumPosted: 3 days ago
You would be required to assist customers with hardware and software problems resolving or escalating incidents within Service Level Agreements. MAIN DUTIES: * Logging calls on the call logging system. * Proactive in providing feedback to the user regarding an issue until a resolution can be found. * Record the fault and resolution...
Posted: 3 days ago
Primarily located at Computacenter’s’ Nottingham site... Adherence to Computacenter Personnel Policies... Good working knowledge of AS/400, Unix, Wintel, PC systems, Scheduling Packages... Good understanding of common communications i.e., VPN, Frame Relay, Cloud etc... To ensure adherence to the SLA, improve service delivery and Control Change Management for...
Salary: CompetitivePosted: 20 days ago
Leicester, Leicestershire -
Job Role: The day to day provision of the service desk function in receiving and dealing promptly with requests for change and service incidents. Skills: You will have had previous extensive experience managing or supervising a large user base, multi-site ICT Helpdesk. You will have detailed understanding of SLA'...
Rate: From £150 to £200 per day - 10 Weeks + ContractPosted: 3 days ago
Essential - *Windows Clustering and Network Load Balancing Windows 2000/2003/2008/2012 Server *Hyper-V administration *SQL Server installation and maintenance *LAN/WAN TCP/IP environment *Clustering *Hardware build and configuration Desirable - *Happy to travel abroad and have great communication skills *Raid Configuration *High Availability *Active Directory, DNS Your day...
Salary: £30000 - £40000 per annum + BenefitsPosted: 3 days ago
Northamptonshire, Brackmills -
The team is responsible for 2 nd /3 rd Line End User related issues in a multi domain environment including Microsoft Windows, Apple, Active Directory, Office 2007/2010 and portable devices... - Knowledge of Microsoft Windows (XP & &), OS X, Microsoft Office 2007/2010. - Smartphone operation (iOS, Android, Win8 mobile, Blackberry) - Knowledge...
Salary: CompetitivePosted: 7 days ago
Nigel Frank International Limited - Newcastle
Good knowledge of SQL Server (2008 & 2012), security, replication, clustering and maintenance plans... -SharePoint implementation and migration... Keywords: Senior / Infrastructure / Microsoft / Engineer / MS SharePoint / MS Server 2008, 2012 / MS SQL Server / Server 2005 / Chesterfield / Manchester / Leeds / Sheffield / Derbyshire / DNS / DHCP / TCP/IP / Hyper V Server / IT / WDS / Active Directory / Partner /...
Salary: £25000 - £30000 per annum + BenefitsPosted: 6 days ago
Capita - ITIN
Desirable Criteria: MCSE 2K 2003 or MCITP. Detailed knowledge of Microsoft Operating Systems including Windows 2000\2003 and 2008 (desirable) Commercial experience of Microsoft applications including Exchange, IIS, ISA, Proxy Server. Knowledge of thin client technology desirable : Citrix Server , Gateway, Terminal Services. Detailed working knowledge of standard Internet technologies such...
Salary: £25000.00 - £30000.00 per annumPosted: 2 days ago