Jobs 1 to 15 of 17

Support Analyst

Brackley, Northamptonshire -
Applause IT Innovation
Brackley, Northamptonshire... This role will be a customer facing position whereby you will help support users make the best use of their software systems and escalate technical issues where necessary. What will I be doing… *Take incoming calls and emails from end users and log, investigate and resolve any related...
Salary: £18500 per annum + benefits!
Posted: Yesterday

Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times... Training and mentoring new starters... Responsibilities include: Respond to incoming requests, via a variety of media, against...
Salary: £16000 - £18000 per annum + Benefits
Posted: Yesterday

Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Ensure Service Level Agreements (SLAs), Service Measures (SMs), Operational Level Agreements (OLAs) and Key Performance Indicators (KPIs) are met... Ensure that all cases owned are resolved in accordance with the SLA... So seeking applicants with the following experience and skills: Background in Service Desk, Customer Service or Service Management environments.....
Salary: £16000 - £18000 per annum + Benefits
Posted: 13 days ago

Global Support Analyst - Imaging

Nottingham -
Experian
This role plays an important part in providing exceptional service to our user base, in line with SLA's including managing user expectations with a big focus on service delivery... Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting... Liaise with third party software/support...
Salary: £competitive + excellent benefits
Posted: 20 days ago

Service Desk Analyst - 1st LINE / SUPPORT / SERVICE DESK / ITIL

Nottingham -
Searchability
Candidates with 1st LINE / SUPPORT / SERVICE DESK / ITIL... It is paramount that you keep the customer involved through the process and ensure that all faults are resolved within defined SLA's. Strong communication and analytical skills are a must and you must be able to work well under pressure... Strong...
Salary: £18000 - £22000 per annum
Posted: 5 days ago

Service Desk Team Leader

Nottingham, Nottinghamshire -
EMBS- People Transfer
They require a Team Leader required to run a busy Service Desk operation and a team of 15-20 people who support a variety of external client accounts across multiple SLA's... Able to provide higher level escalation and even support when necessary this role will see you involved in...
Salary: To £30,000 + Benefits
Posted: 5 days ago

2nd line Support Analyst

East Midlands -
Real Staffing
Monitoring, SCOM, wintel, windows, unix, linux, operations, 2nd line support... Technical (80%) * Call and incident Management * Batch Management * Event Monitoring and Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First Time Fix rate * Adhere to escalation procedures * Assist with technical escalations for...
Rate: £200 - £240 per day + competitive
Posted: 13 days ago

Service Transition Manager

Derby -
Capita - ITIN
To ensure all required supplier management activities are undertaken... *Support functional leads in Service Integration with Knowedge/ information transfer, leassons learnt and service improvements So seeking applicants with the following experience and skills: * Good service transition management experience *Proven, demonstrate-able project management skills... *Advanced understanding and knowledge of service...
Salary: £45000 - £50000 per annum + Car
Posted: 22 days ago

2nd Line Wintel Analyst

Nottingham, Nottinghamshire -
ComputaCenter
Assist with SLA reporting... Applicants must have the ability to undertake Security Clearance (SC) A broad technical knowledge of Server environments, particularly Windows Server, Active Directory, Antivirus (Sophos, Symantec, MacAfee), Exchange and Outlook. MCP in AD, Windows Server and ideally XP Pro... Skills Desired: Technical knowledge of Citrix or VMware.....
Salary: Competitive
Posted: 18 days ago

Support Analyst - Northampton - £23k - £28k + Benefits

Northamptonshire -
Deerfoot IT Resources Ltd
An exciting opportunity has come up for a Support Analyst To provide first and second line IT support service through the Service Desk and through direct business contact via site support, delivering the highest level of support and coaching to end users ensuring the most cost effective use of the...
Salary: £23000 - £28000 per annum + Benefits
Posted: 5 days ago

2nd Line Analyst- Network

Nottingham, Nottinghamshire -
ComputaCenter
Core skill: Networking (CCNA - mandatory) Additional skills (beneficial): Wintel, Servers, Patching and deployment. Technical 80% Call and incident Management... Adhere to customer and Computacenter Security Policies... Assist with SLA reporting... Must be able to undertake SC clearance... Must have a current CCNA qualification... A broad technical knowledge of Cisco Technologies,...
Salary: Competitive
Posted: 19 days ago

IT Service Manager

Nottingham -
Capita - ITIN
Capita, FTSE 100 and Leading Business Process Outsourcer, is seeking an IT Service Manager to join their team in Nottingham to provide a single point of accountability for the relationship and delivery of all contracted Service Tower operational services. Overview. This critical position will lead efforts to strengthen the Service...
Salary: £40000 - £45000 per annum
Posted: 15 days ago

Graduate / Trainee Engineer - Linux Windows Hardware DC

Nottingham, Nottinghamshire -
Redrock Consulting Ltd
One of Europe's leading providers of managed hosting and cloud computing services... Some knowledge and/or experience of Linux/Unix is preferred... * Managing tasks in the Datacentre environment and liaising with maintenance personnel. * Responding to issues within agreed SLA's... * RHCT and an MCP Server 2003/2008 qualifications are...
Salary: £18000 - £25000 per annum + excellent training, progression
Posted: 13 hours ago

Service Desk Team Leader

Northampton, Northamptonshire -
Deerfoot IT Resources Ltd
An inquisitive and analytical mind who is service driven... * Knowledge of report writing packages such as Crystal Reports... * Qualified at ITIL foundation level or above. * Equivalent and preferably some professional qualification such as MCP or MOUS certification. * Extensive knowledge of Service Desk Management... * Qualified to HND/BSc level or above.....
Salary: £32000 - £35000 per annum
Posted: 5 days ago

CS Core Engineer - Den Haag, Netherlands

Glossop, Derbyshire -
LA International
Structural improvements of availability and KPI SLA performance by supporting performance management process with root cause analysis for CS CORE... * Incident management for Inbound roaming incidents... Essential knowledge/skills: * Analytical and problem/incident resolution skills. Essential experience: * Project management experience... * Experienced in ITIL processes. * Experienced in Project management at least...
Rate: £221.89 - £244.08 per day
Posted: Yesterday