solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel. They are looking to hire an experienced Service Deliver Manager to join on a contract basis for an initial 6 months, working on site at Manchester Airport. About the Role You will … be responsible for overseeing and optimizing the end-to-end servicedelivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities: Client Relationship Management: • Build and maintain strong, long-term relationships with … clients to understand their needs and expectations. • Act as the primary point of contact for clients, addressing inquiries, issues, and escalations effectively and promptly. Service Quality Assurance: • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and compliance with contractual more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
ServiceDelivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week ServiceDelivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a ServiceDelivery Coordinator to join our Customer Experience Team. ServiceDelivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. ServiceDelivery Coordinator more »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »
Network IT is currently recruiting for a ServiceDelivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »
About the opportunity As a ServiceDelivery Analyst you will report into the Senior ServiceDelivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our ServiceDelivery Managers, the wider IT team … and across business functions you will assist in managing the end-to-end servicedelivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual … including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our established client is looking to recruit a ServiceDelivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the servicedelivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the ServiceDelivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT ServiceDelivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDelivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDelivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing … the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating more »
The ServiceDelivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth servicedelivery and customer satisfaction. The main duties of the ServiceDelivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT servicedelivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »
The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined … by Service Level Agreements. Role To undertake training as deemed fit for the role To be shadowed/mentored by other members of the ICT team to enable knowledge transfer To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT servicedelivery Assist in the problem solving ICT Service Desk incidents and service requests Developing to perform ICT Service Desk function to ITIL standards and Service Levels Support the ICT Service Desk for the day to day delivery of all Company and Client more »
ServiceDelivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of … services in line with the organisation’s goals and customer expectations, developing service strategies, defining service levels, monitoring performance of servicedelivery and identifying and implementing service improvements. The right person will have a good mix of: Servicedelivery or operations management experience more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
ServiceDelivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced ServiceDelivery Analyst to join … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a ServiceDelivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to … in ensuring that technology solutions meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects more »
We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY … FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the ServiceDelivery team, you will provide response to managing incidents and service request more »
I am working with a well known Fintech client of ours ready to expand their senior team looking for a new Head of ServiceDelivery, this candidate will be responsible for the day to day running of operations along with the delivery of IT services. This Head … of ServiceDelivery will Lead and manage the internal IT ServiceDelivery teams through performance management, coaching, mentoring, and day-to-day direction whilst being responsible for the production and implementation of all necessary local IT policies and procedures. We are looking for someone confident with … parties. Bonus points for candidates with experience managing multiple teams in financial services using the Microsoft technology stack! We’re seeking a Head of ServiceDelivery that is able to demonstrate skills/knowledge such as; Proven record of managing multiple teams, and experience working in a complex more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
Hoddesdon, Hertfordshire, South East, United Kingdom
DTG Global Ltd
IT ServiceDelivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of servicedelivery and identifying and implementing service improvements. The right person will have a good mix of: Servicedelivery or operations management more »
who want to progress and develop their career in a fast-paced tech company. Role DescriptionWe are seeking a highly motivated and detail-oriented ServiceDelivery Analyst to join our dynamic team at eflow Global. The ServiceDelivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients.It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically looking … to the relevant teams internally. Career ProgressionThis role offers a clear career path for growth within the organisation. The progression is as follows:1) ServiceDelivery Analyst (Current Role):Focus on mastering onboarding clients and client supportDevelop expertise in the onboarding process and day-to-day use and more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDelivery Manager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership, strategic … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
ServiceDelivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a ServiceDelivery Manager, your role revolves … around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology … adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services more »
Cognizant has an exciting opportunity for an experienced and collaborative ServiceDelivery Lead to join our inclusive and thriving team. This full-time ServiceDelivery Lead role is based in Leeds. As a ServiceDelivery Lead, you will manage field and deskside services teams … spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center more »
Job Title: ServiceDelivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a ServiceDelivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The ServiceDelivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »
Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
ServiceDelivery Manager Our Role As a ServiceDelivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the ServiceDelivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »