Jobs 1 to 15 of 18

IS&T Customer Services Manager

Berkhamsted, Hertfordshire -
Ashridge Business School
The IS&T Department is responsible for our IT infrastructure, for ensuring full benefits realisation of existing systems and for identifying ways to support the continued growth and quality of the services we offer. The purpose of this role is to manage the operational team, coordinating activities to ensure maximum...
Salary: Starting at c. £42,000 pa
Posted: 13 days ago

Service Management Analyst

Peterborough, Cambridgeshire -
BGL Group
We are looking for a Service Management Analyst (SMA) to work in our Service Delivery Team... You may have been performing a similar role in another company and have ITIL accreditation or you may be keen to pursue your Foundation Certificate with us - either way you will have experience with...
Salary: Up to £35,000 per annum + excellent benefits
Posted: 5 days ago

Availability Manager

Hertfordshire -
The role is responsible for proactively managing availability in conjunction with other Service Management and Technical Delivery functions... - Ensure alignment of the AM process to ITIL, ISO20k and such requirements... - Utilise Availability measures/tools - Component Failure Impact Analysis (CFIA) , Risk Analysis & Assessment (RA&A), Business Impact Analysis (BIA), Service Outage...
Salary: Competitive
Posted: 12 days ago

Change Analyst / Business Analyst

Luton -
I4 Recruitment
Working within the Change Management Team you will support the Change delivery Manager in management of the processes and procedures. You will be responsible for the entire change lifecycle overseeing the change as it passes through the relevant quality gates and departments , thus co-ordinating the delivery and implementation (along...
Salary: £27k - 32k per year + package
Posted: 27 days ago

ITSM/ Service Design Consultant (ITIL)

St. Albans, Hertfordshire -
Working within the IT Service Management Service Design and Pre-Sales team, this role will provide specialist, ITIL qualified subject matter expertise to bridge the gap between sales and delivery... * Experience of creating SLA and service credit models... * IT & Computing Honours Degree. * ITIL Foundation Certificate in IT Service Management (essential) *...
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 5 days ago

Service desk Team Leader

Peterborough, Cambridgeshire -
Kelway Ltd
Quality Assurance of Incident Management and call handling, providing Engineers with documented feedback... - Reassignment and escalation of incidents to ensure SLA compliance... Microsoft Office products - Word, Excel, PowerPoint, Outlook and Visio, ITSM toolset. - Understanding of Service Management Methodologies and best practice. - Citrix maintenance and support - Basic knowledge or understanding of...
Salary: From £26,000 to £29,000 per annum
Posted: 6 days ago

IT Senior Support Analyst

Watford, Hertfordshire -
Detailed high level knowledge of support procedures and overall ITIL Service Management Foundation practices. - Formulation of scheduling and resource management for the team... - Incident and Problem Management - Distribution of the workload among the support team(s), and management of the incident ticket queue... The following skills are required: - A strong...
Salary: £Competitive
Posted: 25 days ago

Service Delivery Manager (Telecoms)

Cambridge -
Bluefire Consulting
As a Service Delivery Manager working for a leading Telecommunications company you will be involved in service delivery, service management and acting as an escalation point for clients when required... You will have a strong understanding of service delivery in a Telecoms/Networks services environment and will be involved in...
Salary: £35000 - £38000 per annum + Benefits
Posted: Yesterday

1st Line Support Analyst, Pharmaceuticals, Hoddesdon, Herts to £13 p/h

Hoddesdon, Hertfordshire -
Canary Wharf and City
1st Line Support Analyst required by our global pharmaceuticals client. The successful candidate will demonstrate the following:- Essential requirements:- Experience in the development and support of bespoke software solutions. Knowledge or experience of ITIL service management practices. A background of supporting remote systems and working in a heavily customer facing...
Rate: Up to £13 per hour
Posted: 5 days ago

3rd Line Support Analyst, Informatics/SQL, Hoddesdon Herts to £23.50/h

Hoddesdon, Hertfordshire -
Canary Wharf and City
Knowledge or experience of ITIL service management practices. Knowledge of SQL environments... Excellent time management and organisation skills, including an ability to effectively prioritise workload without supervision. Experience of project management and problem ownership desirable... Science/Maths qualification preferred but not essential. NHS or Pharma experience desirable but not essential.
Rate: Up to £23.50 per hour
Posted: 5 days ago

AWS Architect

Ipswich -
Hays IT - Uk Posting account
Key responsibilities include: * Lead the design and implementation of AWS solutions * Lead client-facing technical activities to ensure required business value is delivered * Provide technical oversight, review and quality control of AWS artefacts throughout the project * Oversee the transition of projects from Delivery into the Service Management function * Contribute to...
Salary: £65000.00 - £70000.00 per annum
Posted: 14 days ago

Senior Technical Licensing Consultant - Permanent

Hertfordshire -
Interquest - IQ ESM
OS, application and database) as per agreed design, at customer sites or remotely, integrating these tools with other data sources (discovery, CMDB, AD etc.) often using APIs, scripts and data transformation utilities and deploying to Microsoft, Unix and Linux environments, often using SQL, MySQL or Oracle databases... Any experience of...
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 7 days ago

Senior IT Support Engineer - (SBS / Windows Server)

Welwyn Garden City, Hertfordshire -
Understanding Recruitment
A very exciting opportunity has recently arose for an IT Support Engineer with experience in 2nd / 3rd line support in a Microsoft / Windows environment to join this small service management company based in Welwyn Garden City, Hertfordshire. You will be working within various technologies within Microsoft which include SBS (Small...
Salary: £27000 - £38000 per annum + Execllent benefits
Posted: 2 days ago

Service Desk Team Lead - Active Directory, SQL

Essex -
On Joining, the successful Service Desk Team Lead will hit the ground running with 50% hands on management of a team, inclusive of acting as an escalation point for any Active Directory Queries... In terms of skills required for the role, strong experience of leading a team within a Service...
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 4 days ago


Hertfordshire -
Volaris Exec
Managed Service - Infrastructure Management... They are looking to strengthen their leadership team by hiring a CIO to join the business to take over and greatly enhance the businesses technology service delivery capabilities. The CIO will be responsible for all clients and corporate service infrastructure delivery from transition through to service...
Salary: £120000 - £160000 per annum + 20% bonus + excellent bens
Posted: Yesterday