IT Service Delivery Manager Reports to: Site IT Manager/Head of IT Location: Capenhurst – 3 days a week on site Rate: £500-£550/day Inside IR35 Must have SC or BPSS clearance Job Description: The primary objective of the IT Service Delivery Manager is to ensure … the effective management and continual improvement of IT services, delivering tangible value to the business by adhering to service level agreements and employing ITIL servicemanagement best practices. This role requires robust supplier management to drive service excellence, emphasizing the management of local … service delivery functions. Key Responsibilities: Manage supplier(s) to uphold high service quality and meet contracted service levels for local services. Maintain regulatory compliance and prioritize security across all aspects of service, including patching levels for antivirus products, applications, and operating systems. Serve as an escalation more »
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside … the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best … practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis more »
Availability & Capacity Manager with current security clearance, to join the team on a great programme of work. Key Responsibilities: The scope of the Availability Management Function Lead role in ServiceManagement is to ensure management of the account function are achieved Your role - * Act as the … owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. * Establish and maintain comprehensive capacity management planning process considering current and future demand. * Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with … other ServiceManagement services, and other stakeholders. * Contributes to the efficient and effective running of all Availability & Capacity Management related activity. * Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business more »
Knowledge Management Specialist Job Overview: The Knowledge Management Specialist is a new and evolving role within our organisation, offering the successful candidate a unique opportunity to make the position their own. This role is central to the creation, management, and evolution of our knowledge management tool … SharePoint. The specialist will be pivotal in identifying opportunities to enhance the capture and management of information and documents, defining and implementing effective ways of working, managing the transition into operational status, and ensuring that SharePoint is utilized to its full potential to support both current and future business … Online, Office 365, and other relevant platforms. Identify Opportunities: Proactively identify short-term and long-term opportunities to improve information and document capture and management processes. Change Management: Define new ways of working and manage the effective transition of these changes into daily operations. Configuration Management: Ensure more »
Service Desk Team Leader - Modern Workplace Unique opportunity to join a rapidly expanding, innovative IT Managed Service Provider in a technical and customer facing leadership position. This business work in partnership with many SMB and Enterprise scale customers, providing IT consultancy and managed services, particularly within the domain … of modern workplace, Managed & Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service! We are looking for a highly skilled and motivated Technical Team Leader to lead and oversee a Modern Workplace service desk team. The … ideal candidate will have a strong service delivery background, exceptional leadership skills, and a passion for delivering excellent customer service. In this role, you will leverage your extensive IT experience to manage technical operations within the Service Desk. Your responsibilities will encompass process management, SLA reporting, ticket more »
1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT ServiceManagement (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT ServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »
The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses … service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource … allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and more »
Your role - * Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. * Establish and maintain comprehensive capacity management planning process considering current and future demand. * Act as Subject Matter Experts for capacity and availability related issues, relating to both services … and resources and collaborates with other ServiceManagement services, and other stakeholders. * Contributes to the efficient and effective running of all Availability & Capacity Management related activity. * Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of … Incidents/Problems and make appropriate capacity IT changes to improve performance. * Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands. * Develop and propose scenarios for addressing capacity constraints and define more »
our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Enterprise Configuration Management Engineer is an integral part of Lathams Technology team. This role will be responsible for implementing, configuring, and maintaining all processes, platforms, and integrations … related to configuration management, as a member of the Configuration Management Team, while taking a supporting role in communicating the goals and functions of the Configuration Management Database (CMDB) to Technology department teams. The Engineer will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This role will be located in our Manchesteroffice. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Other key responsibilities more »
Liverpool, England, United Kingdom Hybrid / WFH Options
Universities Superannuation Scheme (Ltd)
across the IT function. What you will be doing As a trusted part of the IT you will be responsible for: Capture and document servicemanagement and support documentation in advance of newly implemented Pensions Platform and any subsequent changes required to existing Business Systems. Documentation to include … Release, Deployment, Security, and Incident Management processes. Capture and document performance and monitoring requirements in advance of newly implemented Pensions Platfor Capture and document usability and access requirements in advance of the newly implemented Pensions Platform and any subsequent changes required to existing servicemanagement processes i.e. … Business Systems owner approvals, attestations Supporting technology audit actions and risk mitigations during Pensions Platform Supporting technology teams in adherence to existing servicemanagement processes during Pensions Platform implementation Collaborate with business analysts and solutions architect to understand business requirements and provide technical analysis support for projects as more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business … systems including ServiceManagement, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. more »
Newton-Le-Willows, Merseyside, North West, United Kingdom
Ascent People
IT Service Manager, IT Service Operations, Projects, External Clients, Managed Services, Primary Customer Contact, MSP, Software House/Vendor continuous improvement, ITILv4, Creating the framework - Up to 80K - office-based job. Are you a visionary within IT Service Delivery? Can you create an ITIL service delivery … have experience working with external customers and partners? ROLE: Reporting to the Head of Projects you will be their right hand in respect of Service Delivery and will be a visionary in delivering a world-class IT service. This is not a man-management role. This is all … about delivering the service, strategy consolidation, and continuous improvement. You will be the primary servicemanagement contact for the customer and manage customer expectations, as well as ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in more »
SACM (Software Asset Configuration Manager) with current security clearance, to join the team on a great programme of work. Key Responsibilities: Oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed … of information within the CMDB for the managed area * Review accuracy and completeness of asset data * Raise data quality issues with Data Owners and Service Providers * Conduct regular data quality audits for managed area * Report and escalate exceptions in the Change Process for the managed area to the Change … data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers * Assist in in access management in regard to managed area of CMDB. * Audit CMDB data as defined in IT Asset ManagementService Description Document * Ensure the integrity more »
Stockport, Greater Manchester, North West, United Kingdom
VCG
technology fit-for-purpose. We connect. We secure. We simplify. We modernise. VCG provides everything you could possibly need for the design, implementation and management of data centres, cyber-secure enterprise networks, cloud and connectivity services. Trusted by our customers, our relationships grow stronger so that we can help … with organisations to deliver growth, agility, efficiency and best-in class customer experience through the latest technologies. Role Overview: The role of the Customer Service Advocate is to respond to and then manage the lifespan of all VCG incidents and service requests raised by VCG Managed Service customers. Our Customer Service Advocates are focused on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations and resolving incidents within agreed service levels. Within VCG, our Customer Service Advocates are responsible for both directly resolving incidents more »
is right for our customers, our teams, ourselves, and interactive investor. PURPOSE OF ROLE: The purpose of this role is the proactive support and management of Interactive Investor’s Network services. The responsibilities of the role include: • Maintaining availability service levels through proactive management of network components … and rapid response through monitoring and alerts. • Management of network services and their capacity through regular housekeeping, monitoring, and forecasting. • Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team. Working within a team rota … to ensure on-site cover through supported hours (7.30am-5.00pm Mon-Fri) and out-of-hours support in relation to responding to service, incident, problem and change requests, prioritising work where necessary. • Maintaining currency of network components through patching and component lifecycle management. Alongside general ‘housekeeping’ of the technology more »
Join a prestigious university based in Manchester as the Head of Design and Transition within the IT servicemanagement division. In this crucial leadership role, you will oversee the design, transition, and assurance processes, ensuring seamless integration of strategic IT solutions. As a key member of the divisional … leadership team, you'll provide strategic direction, anticipate challenges, and drive performance to optimise service delivery. Starting ASAP, Paying up to £70,000 per annum. Responsibilities: Lead the Service Design and Transition and IT Change Management functions, ensuring seamless integration into the operational environment. Develop and implement … service design and transition strategies and principles crucial for creating end-to-end service designs facilitating seamless transitions into live operations. Evaluate cost-effectiveness of different strategies and recommend adjustments for improved value. Communicate Service Design and Transition performance and improvements to the IT Leadership Team and more »
Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end … user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake ServiceManagement activities such as: - Proactive role within Fraud & Error Live Support … team, using recognised ServiceManagement processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting more »
SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove … by errors within the IT Infrastructure Your role - • Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the Problem Management … and assistance to SDOs to support a globally consistent approach to operational processes. • Effectively uses working relationships with Customers and Suppliers. • Participate in continuous service improvement. • Is aware of the service performance and supports improvements implementation. • Review and quality check RCA templates. • Proactively monitors the Incidents to identify more »
Head of Service Design and Transition Manchester/Remote £57K- £70K A Head of Service Design and Transition is required for our public sector client. In this crucial leadership role, you will oversee the design, transition, and assurance processes, ensuring seamless integration of strategic IT solutions. As a … key member of the divisional leadership team, you'll provide strategic direction, anticipate challenges, and drive performance to optimise service delivery. Responsibilities: * Leadership and strategy- Lead the Service Design and Transition and IT Change Management functions, ensuring seamless integration into the operational environment. * Develop and implement service design and transition strategies and principles crucial for creating end-to-end service designs facilitating seamless transitions into live operations. * Evaluate cost-effectiveness of different strategies and recommend adjustments for improved value. * Communicate Service Design and Transition performance and improvements to the IT Leadership Team and stakeholders more »
The Role: IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and … overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: ServiceManagement: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide … assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in more »
and some weekends Sickness and Holidays) Full Time/Permanent Location - Ground Floor, 1 04 Dalton Avenue, Birchwood, Warrington, WA3 6YF The Role The Service Desk Analyst is the first point of contact for our customers. Technicians are expected to restore normal IT Service operations within agreed service levels and business priorities, whilst minimising any adverse impact on business operations for both Vaultex UK and its stakeholders. Management of contacts to the service desk should be done to ensure that all pertinent information is captured, while at the same time ensuring that resolutions or escalations … provide technical resolutions for network, email infrastructure, desktop, Intranet, Internet, server, and a variety of internal bespoke applications. Record all calls on the IT ServiceManagement application and respond professionally and efficiently to all incoming calls to the IT Service Desk, ensuring that Call-Handling targets are more »
will be responsible for developing the practice in order to enable the development of Solutions and drive a strategy to develop revenue based on Service Now. In addition to a deep understanding of ServiceNow capabilities and best practices, the ideal candidate should have good commercial awareness and be able … impactful relationships with Clients, business partners, technical resources, and project stakeholders. You will also possess excellent technical, analytical, and communication skills. Responsibilities Develop the Service Now practice, including identifying, attracting, and retaining the breadth and depths of skills required for the practice to be successful Develop and implement strategies … of practice development Extensive experience as a ServiceNow Architect, with a focus on architecture and solution design Strong knowledge of ServiceNow modules, including IT ServiceManagement (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Catalogue Proven experience in designing and implementing complex more »
Service Desk Analyst - Law Firm, 1st Line, Service Desk, Helpdesk Our international law firm client are currently looking to take on a new Service Desk Analyst (Law Firm, 1st Line, Service Desk, Helpdesk) on a permanent basis. They are a well established 1000+ user firm who … and efficient project stream. They have adopted a very flexible and social culture offering one of the most unique within the sector. For this Service Desk Analyst (Law Firm, 1st Line, Service Desk, Helpdesk) role, it's ideal that you have: 1-3 years experience within an IT … and that issues are quickly and professionallyresolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. Initial response and diagnosis of hardware issues. Ensure logging, tracking and updating of servicemanagement system via ITIL more »
being recorded Ensure that all emails are logged correctly and in a timely manner and that all information is accurately collated to enable the Service Desk, or other teams, to easily assess the requirements and respond to customers and the business within the agreed service level targets To … ensure that the Operational Level Agreement and Service Level Agreement levels are always adhered to. To prioritise workload and escalate high-priority calls to the Service Desk Team Leader, Service Desk Manager or Head of ServiceManagement as necessary To understand and undertake the roles … and responsibilities outlined in the Incident management process to the highest standard To strive to attain the highest possible first-time service resolution rate for customers. To liaise with other members of the Service Desk in relation to incidents and Service Requests and to maintain strong more »
ServiceNow Developer - Permanent - Cheshire - up to £60k base + Benefits We're looking for an experienced ServiceNow Developer to join a team of ServiceManagement Discovery developers, delivering on the roadmap for Software Asset Management, Configuration Management and Hardware Asset Management standards by developing and more »