The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 147 194 205
Rank change year-on-year
+47 +11
Permanent jobs requiring a 2nd Line Support Engineer 77 28 23
As % of all permanent IT jobs located in Berkshire 1.30% 0.50% 0.41%
As % of the Job Titles category 1.42% 0.53% 0.44%
Number of salaries quoted 34 23 11
Average salary £27,250 £30,000 £25,000
Average salary % change year-on-year
-9.16% +20.00%
90% offered a salary of more than £21,650 £26,400 £22,000
10% offered a salary of more than £32,500 £39,000 £28,000
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Engineer
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5429 5241 5250
As % of all permanent IT jobs located in Berkshire 91.81% 93.06% 94.04%
Number of salaries quoted 3731 4032 4384
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,000 £26,000 £26,000
10% offered a salary of more than £70,000 £61,950 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in Berkshire

2nd Line Support Engineer
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the Berkshire region.

2nd Line Support Engineer Salary Trend in Berkshire

2nd Line Support Engineer
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the Berkshire region over the 3 months to 22 September 2014.

2nd Line Support Engineer Salary Histogram in Berkshire

2nd Line Support Engineer
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the Berkshire region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +26 50 £27,500 -8.33% 4
Reading -1 13 £30,000 - 2
Windsor - 4 £26,000 -
Newbury - 2 £23,750 -
Maidenhead - 1 £35,000 -
2nd Line Support Engineer
South East

2nd Line Support Engineer
Top 30 Related IT Skills in Berkshire

For the 6 months to 22 September 2014, IT jobs across the Berkshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 90 (81.08%) Windows
2 73 (65.77%) Microsoft
3 55 (49.55%) Security Cleared
4 53 (47.75%) MS Exchange
5 42 (37.84%) MS Excel
5 42 (37.84%) Active Directory
6 41 (36.94%) DV Cleared
7 37 (33.33%) SC Cleared
8 35 (31.53%) Exchange Server 2010
9 33 (29.73%) HP
10 30 (27.03%) Windows 7
11 29 (26.13%) Windows XP
12 28 (25.23%) Windows Server 2003
12 28 (25.23%) Clustering
12 28 (25.23%) Exchange Server 2003
13 27 (24.32%) High Availability
14 26 (23.42%) Fujitsu
15 24 (21.62%) Live Communications Server
15 24 (21.62%) VMware
15 24 (21.62%) Blackberry
15 24 (21.62%) Blackberry Enterprise Server
16 23 (20.72%) Microsoft Certification
16 23 (20.72%) Windows Server 2008
17 22 (19.82%) Enterprise Software
17 22 (19.82%) Incident Management
18 21 (18.92%) Release Management
19 19 (17.12%) MCP
20 18 (16.22%) OpenView Configuration Management
20 18 (16.22%) Software Deployment
21 17 (15.32%) MS Office

2nd Line Support Engineer
Top Related IT Skills in Berkshire by Category

For the 6 months to 22 September 2014, IT jobs across the Berkshire region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (47.75%) MS Exchange
2 35 (31.53%) Exchange Server 2010
3 28 (25.23%) Exchange Server 2003
4 24 (21.62%) Live Communications Server
4 24 (21.62%) Blackberry Enterprise Server
5 14 (12.61%) Exchange Server 2007
6 8 (7.21%) Exchange Server 2013
7 6 (5.41%) IBM Notes
8 5 (4.50%) SharePoint
9 1 (0.90%) IIS
9 1 (0.90%) K2 blackpearl
9 1 (0.90%) Lync
9 1 (0.90%) WebSphere
Applications
1 42 (37.84%) MS Excel
2 17 (15.32%) MS Office
3 7 (6.31%) MS Visio
Cloud Services
1 4 (3.60%) Office 365
2 1 (0.90%) Google Apps
2 1 (0.90%) SaaS
2 1 (0.90%) Cloud Computing
Communications & Networking
1 16 (14.41%) Internet
2 11 (9.91%) Firewall
3 10 (9.01%) LAN
3 10 (9.01%) WAN
4 8 (7.21%) SMS
4 8 (7.21%) TCP/IP
5 5 (4.50%) VPN
5 5 (4.50%) VoIP
6 3 (2.70%) DNS
6 3 (2.70%) VLAN
7 2 (1.80%) xDSL
7 2 (1.80%) SAN
7 2 (1.80%) ISDN
7 2 (1.80%) Ethernet
8 1 (0.90%) DHCP
8 1 (0.90%) DMZ
8 1 (0.90%) SSL
8 1 (0.90%) Wi-Fi
8 1 (0.90%) IPsec
8 1 (0.90%) DSL
Database & Business Intelligence
1 2 (1.80%) SQL Server
2 1 (0.90%) Microsoft Analysis Services
2 1 (0.90%) Oracle Database
2 1 (0.90%) SQL Server Analysis Services
General
1 14 (12.61%) Telecoms
2 13 (11.71%) Finance
3 9 (8.11%) Retail
4 1 (0.90%) German Language
4 1 (0.90%) Manufacturing
Miscellaneous
1 28 (25.23%) Clustering
2 24 (21.62%) Blackberry
3 22 (19.82%) Enterprise Software
4 4 (3.60%) PDA
4 4 (3.60%) Replication
5 2 (1.80%) Analytical Skills
6 1 (0.90%) Client/Server
6 1 (0.90%) Thin Client
6 1 (0.90%) Computer Science
6 1 (0.90%) Fat Client
Operating Systems
1 90 (81.08%) Windows
2 30 (27.03%) Windows 7
3 29 (26.13%) Windows XP
4 28 (25.23%) Windows Server 2003
5 23 (20.72%) Windows Server 2008
6 15 (13.51%) Windows 8
7 13 (11.71%) Windows Server 2012
8 7 (6.31%) Windows 2000 Server
9 6 (5.41%) Linux
10 4 (3.60%) UNIX
11 3 (2.70%) Red Hat Enterprise Linux
12 1 (0.90%) AIX
12 1 (0.90%) HPUX
12 1 (0.90%) Solaris
12 1 (0.90%) IRIX
12 1 (0.90%) Mac OS
Processes & Methodologies
1 27 (24.32%) High Availability
2 22 (19.82%) Incident Management
3 21 (18.92%) Release Management
4 18 (16.22%) Software Deployment
5 16 (14.41%) Software Distribution
5 16 (14.41%) Time Management
6 7 (6.31%) ITIL
6 7 (6.31%) Configuration Management
7 4 (3.60%) Mobile Device Management
8 3 (2.70%) Mentoring
9 1 (0.90%) ERP
9 1 (0.90%) Knowledge Management
9 1 (0.90%) Problem Management
9 1 (0.90%) Change Management
9 1 (0.90%) MVC
9 1 (0.90%) Kalman Filter
9 1 (0.90%) Network Management
Programming Languages
1 12 (10.81%) SQL
2 2 (1.80%) PowerShell
3 1 (0.90%) Python
3 1 (0.90%) VBScript
3 1 (0.90%) C#
3 1 (0.90%) Java
3 1 (0.90%) JavaScript
3 1 (0.90%) Google Apps Script
Qualifications
1 55 (49.55%) Security Cleared
2 41 (36.94%) DV Cleared
3 37 (33.33%) SC Cleared
4 23 (20.72%) Microsoft Certification
5 19 (17.12%) MCP
6 14 (12.61%) MCSE
7 13 (11.71%) MCSA
8 12 (10.81%) MCTS
9 5 (4.50%) Cisco Certification
9 5 (4.50%) CCNA
9 5 (4.50%) MCITP
10 4 (3.60%) VMware Certified Professional (VCP)
11 1 (0.90%) Degree
Quality Assurance & Compliance
1 10 (9.01%) SLA
System Software
1 42 (37.84%) Active Directory
2 14 (12.61%) VMware Infrastructure
3 9 (8.11%) Hyper-V
4 2 (1.80%) VMware ESX
5 1 (0.90%) Microsoft App-V
5 1 (0.90%) VMware Server
5 1 (0.90%) XenApp
5 1 (0.90%) XenDesktop
Systems Management
1 18 (16.22%) OpenView Configuration Management
2 10 (9.01%) Systems Management Server (SMS)
3 7 (6.31%) SCCM
4 6 (5.41%) SCOM
5 1 (0.90%) Tivoli
5 1 (0.90%) MOM
5 1 (0.90%) OpenView
5 1 (0.90%) NetBackup
5 1 (0.90%) Backup Exec
Vendors
1 73 (65.77%) Microsoft
2 33 (29.73%) HP
3 26 (23.42%) Fujitsu
4 24 (21.62%) VMware
5 17 (15.32%) McAfee
6 12 (10.81%) Cisco
7 9 (8.11%) Sophos
8 8 (7.21%) Symantec
9 6 (5.41%) SonicWALL
9 6 (5.41%) SAP
9 6 (5.41%) Lotus
9 6 (5.41%) Salesforce.com
10 5 (4.50%) Dell
11 4 (3.60%) Red Hat
12 3 (2.70%) Citrix
13 1 (0.90%) Oracle
13 1 (0.90%) Veritas
13 1 (0.90%) CheckPoint
13 1 (0.90%) IBM
13 1 (0.90%) Sun
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