The table below looks at the statistics for Incident Management skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Incident Management
Rank 92 179 121
Rank change year-on-year
+87 -58
Permanent jobs citing Incident Management 141 44 107
As % of all permanent IT jobs located in Berkshire 2.58% 0.79% 2.05%
As % of the Processes & Methodologies category 3.16% 1.02% 2.72%
Number of salaries quoted 63 19 50
Average salary £41,000 £36,000 £37,500
Average salary % change year-on-year
+13.88% -4.00%
90% offered a salary of more than £21,600 £24,000 £27,500
10% offered a salary of more than £60,000 £55,400 £50,000
UK excluding London average salary £40,000 £37,500 £39,000
% change year-on-year
+6.66% -3.84%
Incident Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4459 4325 3932
As % of all permanent IT jobs located in Berkshire 81.52% 77.29% 75.33%
Number of salaries quoted 3229 3152 3021
Average salary £52,500 £47,500 £45,600
Average salary % change year-on-year
+10.52% +4.16%
90% offered a salary of more than £35,000 £34,100 £31,500
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Incident Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Berkshire

Incident Management
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Berkshire region.

Incident Management Salary Trend in Berkshire

Incident Management
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Incident Management across the Berkshire region over the 3 months to 27 March 2015.

Incident Management Salary Histogram in Berkshire

Incident Management
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the Berkshire region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +36 50 £43,750 +45.83%
Bracknell +17 39 £45,000 -5.26% 5
Slough +29 22 £25,000 +4.16%
Maidenhead +10 16 £38,250 +12.50% 1
Newbury +8 1 £22,500 -59.09%
Incident Management
South East

Incident Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 27 March 2015, IT jobs across the Berkshire region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 159 (58.46%) ITIL
2 116 (42.65%) Telecoms
3 103 (37.87%) Security Cleared
4 97 (35.66%) Service Management
4 97 (35.66%) Windows
5 90 (33.09%) SLA
5 90 (33.09%) SC Cleared
6 85 (31.25%) Problem Management
7 78 (28.68%) Finance
8 63 (23.16%) Microsoft
8 63 (23.16%) Root Cause Analysis
9 61 (22.43%) Retail
10 60 (22.06%) Statistics
11 57 (20.96%) MS Office
12 56 (20.59%) Fujitsu
13 52 (19.12%) SQL
14 51 (18.75%) Analytical Skills
15 50 (18.38%) MS Excel
16 47 (17.28%) Mentoring
17 43 (15.81%) Windows 7
18 42 (15.44%) Active Directory
19 41 (15.07%) Management Information System
20 39 (14.34%) Citrix
20 39 (14.34%) DNS
21 38 (13.97%) Windows Server 2003
22 36 (13.24%) Service Delivery
22 36 (13.24%) Degree
23 35 (12.87%) PowerShell
24 34 (12.50%) DHCP
25 33 (12.13%) VMware

Incident Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 27 March 2015, IT jobs across the Berkshire region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 29 (10.66%) IIS
2 26 (9.56%) SharePoint
3 23 (8.46%) Apache
4 18 (6.62%) SharePoint 2010
5 17 (6.25%) MS Exchange
6 12 (4.41%) Exchange Server 2003
7 9 (3.31%) Live Communications Server
8 6 (2.21%) Lync
9 5 (1.84%) SharePoint Server
10 4 (1.47%) Blackberry Enterprise Server
11 3 (1.10%) IBM Notes
11 3 (1.10%) Exchange Server 2010
12 1 (0.37%) JBoss
Applications
1 57 (20.96%) MS Office
2 50 (18.38%) MS Excel
3 4 (1.47%) MS PowerPoint
4 3 (1.10%) MS Project
Business Applications
1 7 (2.57%) Agresso
2 3 (1.10%) Remedy ITSM
2 3 (1.10%) Remedy AR System
3 2 (0.74%) Oracle Applications
3 2 (0.74%) assyst
Cloud Services
1 14 (5.15%) Amazon AWS
2 12 (4.41%) Amazon EC2
2 12 (4.41%) Amazon S3
2 12 (4.41%) Amazon SQS
2 12 (4.41%) Amazon ELB
2 12 (4.41%) Virtual Private Cloud
3 8 (2.94%) SaaS
4 6 (2.21%) Office 365
5 2 (0.74%) Microsoft Azure
6 1 (0.37%) PaaS
Communications & Networking
1 39 (14.34%) DNS
2 34 (12.50%) DHCP
3 25 (9.19%) Internet
4 23 (8.46%) Firewall
5 18 (6.62%) LAN
6 17 (6.25%) DSL
7 15 (5.51%) MPLS
8 12 (4.41%) Network Security
8 12 (4.41%) SSL
8 12 (4.41%) SAN
8 12 (4.41%) OpenVPN
9 11 (4.04%) Ethernet
10 10 (3.68%) ATM
10 10 (3.68%) ISDN
10 10 (3.68%) VRRP
10 10 (3.68%) HSRP
10 10 (3.68%) GLBP
11 8 (2.94%) Wireless
11 8 (2.94%) WAN
11 8 (2.94%) VPN
Database & Business Intelligence
1 26 (9.56%) SQL Server
2 23 (8.46%) EDRMS
2 23 (8.46%) IDOL
3 13 (4.78%) MySQL
4 12 (4.41%) Amazon RDS
4 12 (4.41%) Redis
5 6 (2.21%) MS Access
6 3 (1.10%) Data Mining
7 1 (0.37%) SQL Server 2012
7 1 (0.37%) SQL Server 2005
7 1 (0.37%) Oracle Database 11g
7 1 (0.37%) SQL Server 2008
7 1 (0.37%) Oracle Database
General
1 116 (42.65%) Telecoms
2 78 (28.68%) Finance
3 61 (22.43%) Retail
4 22 (8.09%) Front Office
5 12 (4.41%) Billing
6 8 (2.94%) Banking
7 3 (1.10%) Retail Banking
8 2 (0.74%) Marketing
8 2 (0.74%) Advertising
9 1 (0.37%) Military
9 1 (0.37%) Back Office
Job Titles
1 55 (20.22%) Support Engineer
2 42 (15.44%) Analyst
2 42 (15.44%) Incident Manager
3 39 (14.34%) Problem Manager
4 22 (8.09%) Service Manager
5 19 (6.99%) Escalation Manager
6 18 (6.62%) Delivery Manager
7 17 (6.25%) Services Delivery Manager
7 17 (6.25%) NOC Engineer
8 16 (5.88%) Linux Engineer
8 16 (5.88%) Linux Support
8 16 (5.88%) Linux Support Engineer
9 15 (5.51%) 3rd Line Support
10 14 (5.15%) Service Analyst
10 14 (5.15%) 3rd Line Support Engineer
11 12 (4.41%) 1st Line Support
11 12 (4.41%) Support Analyst
11 12 (4.41%) Service Desk Analyst
12 10 (3.68%) Web Engineer
12 10 (3.68%) Web Support Engineer
Libraries, Frameworks & Software Standards
1 18 (6.62%) Web Services
2 6 (2.21%) .NET
3 5 (1.84%) .NET Framework
4 1 (0.37%) Middleware
4 1 (0.37%) JTAPI
Miscellaneous
1 60 (22.06%) Statistics
2 51 (18.75%) Analytical Skills
3 41 (15.07%) Management Information System
4 19 (6.99%) Computer Science
5 10 (3.68%) Blackberry
6 8 (2.94%) Fat Client
6 8 (2.94%) Thin Client
6 8 (2.94%) User Experience
7 7 (2.57%) Mobile App
7 7 (2.57%) PMI
8 6 (2.21%) Video Conferencing
8 6 (2.21%) iPhone
8 6 (2.21%) iPad
9 3 (1.10%) Online Banking
9 3 (1.10%) Smartphone
9 3 (1.10%) Client/Server
9 3 (1.10%) Clustering
9 3 (1.10%) Enterprise Software
9 3 (1.10%) Mobile Banking
10 1 (0.37%) Life Science
Operating Systems
1 97 (35.66%) Windows
2 43 (15.81%) Windows 7
3 38 (13.97%) Windows Server 2003
4 23 (8.46%) Windows Server 2008
4 23 (8.46%) Linux
5 15 (5.51%) Red Hat Enterprise Linux
6 13 (4.78%) Windows XP
7 12 (4.41%) Apple iOS
7 12 (4.41%) Amazon Linux
8 6 (2.21%) Mac OS X
8 6 (2.21%) Android
9 2 (0.74%) Windows Server 2012
10 1 (0.37%) UNIX
Processes & Methodologies
1 159 (58.46%) ITIL
2 97 (35.66%) Service Management
3 85 (31.25%) Problem Management
4 63 (23.16%) Root Cause Analysis
5 47 (17.28%) Mentoring
6 36 (13.24%) Service Delivery
7 28 (10.29%) Time Management
7 28 (10.29%) Coaching
8 27 (9.93%) ITIL V2
9 25 (9.19%) Change Management
9 25 (9.19%) Line Management
10 23 (8.46%) Stakeholder Management
11 21 (7.72%) Project Management
12 16 (5.88%) ITSM
13 12 (4.41%) Agile Software Development
14 11 (4.04%) Information Security
14 11 (4.04%) Continuous Improvement
15 10 (3.68%) SIEM
15 10 (3.68%) Performance Monitoring
16 9 (3.31%) Programme Management
Programming Languages
1 52 (19.12%) SQL
2 35 (12.87%) PowerShell
3 2 (0.74%) Bash Shell
3 2 (0.74%) Python
3 2 (0.74%) Ruby
3 2 (0.74%) C
3 2 (0.74%) Perl
3 2 (0.74%) PHP
4 1 (0.37%) C#
4 1 (0.37%) VB.NET
Qualifications
1 103 (37.87%) Security Cleared
2 90 (33.09%) SC Cleared
3 36 (13.24%) Degree
4 29 (10.66%) DV Cleared
5 15 (5.51%) ITIL Certification
6 13 (4.78%) Cisco Certification
7 12 (4.41%) Microsoft Certification
8 11 (4.04%) CCNP
9 10 (3.68%) MCSE
9 10 (3.68%) JNCIS
10 8 (2.94%) ITIL Foundation Certificate
11 7 (2.57%) PMP
11 7 (2.57%) PMI Certification
11 7 (2.57%) CISSP
12 4 (1.47%) CCA
12 4 (1.47%) Citrix Certification
13 3 (1.10%) CISM
14 2 (0.74%) PRINCE2 Certification
14 2 (0.74%) MCSA
14 2 (0.74%) CCIE
Quality Assurance & Compliance
1 90 (33.09%) SLA
2 9 (3.31%) ISO/IEC 27001
3 6 (2.21%) PCI DSS
4 3 (1.10%) HIPAA
5 2 (0.74%) COBIT
5 2 (0.74%) Sarbanes-Oxley
6 1 (0.37%) ISO/IEC 17799
6 1 (0.37%) ISO 9001
6 1 (0.37%) QA
6 1 (0.37%) COSO
System Software
1 42 (15.44%) Active Directory
2 32 (11.76%) VMware Infrastructure
3 23 (8.46%) ISA Server
4 5 (1.84%) Hyper-V
4 5 (1.84%) vSphere
5 4 (1.47%) Microsoft App-V
5 4 (1.47%) XenApp
5 4 (1.47%) XenServer
5 4 (1.47%) XenDesktop
5 4 (1.47%) Terminal Services
6 1 (0.37%) VMware ESX
Systems Management
1 30 (11.03%) NetBackup
2 14 (5.15%) SCOM
3 12 (4.41%) Opscode Chef
3 12 (4.41%) logstash
3 12 (4.41%) Nagios
4 7 (2.57%) Veritas Storage Foundation
4 7 (2.57%) SCCM
5 6 (2.21%) DameWare
5 6 (2.21%) Unicenter
5 6 (2.21%) Netcool
5 6 (2.21%) OpenView Configuration Management
5 6 (2.21%) McAfee ePO
6 4 (1.47%) EdgeSight
7 1 (0.37%) Red Hat Satellite
7 1 (0.37%) Cisco CUCM
7 1 (0.37%) WSUS
Vendors
1 63 (23.16%) Microsoft
2 56 (20.59%) Fujitsu
3 39 (14.34%) Citrix
4 33 (12.13%) VMware
5 30 (11.03%) Veritas
6 29 (10.66%) Meridio
7 22 (8.09%) Cisco
8 20 (7.35%) Juniper
9 17 (6.25%) Huawei
10 14 (5.15%) Remedy
11 11 (4.04%) Oracle
11 11 (4.04%) ServiceNow
12 9 (3.31%) McAfee
13 8 (2.94%) Apple
14 7 (2.57%) EMC
14 7 (2.57%) HP
15 6 (2.21%) Dell
15 6 (2.21%) Dell KACE
15 6 (2.21%) Bomgar
16 5 (1.84%) Avaya
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