The table below looks at the statistics for Incident Management skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Incident Management
Rank 96 175 130
Rank change year-on-year
+79 -45
Permanent jobs citing Incident Management 138 41 95
As % of all permanent IT jobs located in Berkshire 2.61% 0.77% 1.84%
As % of the Processes & Methodologies category 3.23% 0.99% 2.42%
Number of salaries quoted 61 16 35
Average salary £39,000 £35,000 £37,500
Average salary % change year-on-year
+11.42% -6.66%
90% offered a salary of more than £21,000 £24,000 £28,500
10% offered a salary of more than £55,000 £56,000 £50,000
UK excluding London average salary £40,000 £37,500 £40,000
% change year-on-year
+6.66% -6.25%
Incident Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4277 4149 3924
As % of all permanent IT jobs located in Berkshire 80.93% 78.25% 76.19%
Number of salaries quoted 3148 3025 3038
Average salary £52,500 £48,500 £47,500
Average salary % change year-on-year
+8.24% +2.10%
90% offered a salary of more than £35,000 £34,500 £32,500
10% offered a salary of more than £74,000 £65,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Incident Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Berkshire

Incident Management
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Berkshire region.

Incident Management Salary Trend in Berkshire

Incident Management
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Incident Management across the Berkshire region over the 3 months to 6 March 2015.

Incident Management Salary Histogram in Berkshire

Incident Management
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the Berkshire region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +26 50 £45,000 -5.26% 4
Reading +29 41 £27,750 -36.20% 2
Maidenhead +16 17 £39,000 +14.70%
Slough +16 15 £24,250 +1.04%
Newbury -6 2 £22,500 -65.11%
Incident Management
South East

Incident Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 6 March 2015, IT jobs across the Berkshire region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 148 (54.41%) ITIL
2 117 (43.01%) Telecoms
3 111 (40.81%) Security Cleared
4 101 (37.13%) SC Cleared
4 101 (37.13%) Windows
5 92 (33.82%) Service Management
6 85 (31.25%) SLA
7 84 (30.88%) Problem Management
8 80 (29.41%) Finance
9 68 (25.00%) Microsoft
10 67 (24.63%) Statistics
11 66 (24.26%) Retail
12 65 (23.90%) Fujitsu
13 62 (22.79%) Root Cause Analysis
14 58 (21.32%) SQL
15 57 (20.96%) Mentoring
16 55 (20.22%) MS Office
17 51 (18.75%) MS Excel
18 50 (18.38%) Active Directory
19 49 (18.01%) Citrix
19 49 (18.01%) Analytical Skills
20 48 (17.65%) DNS
21 47 (17.28%) Windows Server 2003
22 46 (16.91%) Windows 7
23 44 (16.18%) DHCP
24 43 (15.81%) PowerShell
25 41 (15.07%) Management Information System
26 39 (14.34%) NetBackup
26 39 (14.34%) Veritas
27 38 (13.97%) Meridio

Incident Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 6 March 2015, IT jobs across the Berkshire region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 35 (12.87%) IIS
2 34 (12.50%) SharePoint
3 31 (11.40%) Apache
4 26 (9.56%) SharePoint 2010
5 20 (7.35%) MS Exchange
6 15 (5.51%) Exchange Server 2003
7 9 (3.31%) Live Communications Server
8 5 (1.84%) Lync
8 5 (1.84%) SharePoint Server
9 4 (1.47%) Exchange Server 2010
10 3 (1.10%) Blackberry Enterprise Server
11 2 (0.74%) IBM Notes
12 1 (0.37%) JBoss
Applications
1 55 (20.22%) MS Office
2 51 (18.75%) MS Excel
3 2 (0.74%) MS PowerPoint
4 1 (0.37%) MS Project
Business Applications
1 7 (2.57%) Agresso
2 2 (0.74%) assyst
3 1 (0.37%) Remedy ITSM
3 1 (0.37%) Remedy AR System
Cloud Services
1 12 (4.41%) Amazon AWS
2 11 (4.04%) Amazon EC2
2 11 (4.04%) Amazon S3
2 11 (4.04%) Amazon SQS
2 11 (4.04%) Amazon ELB
3 8 (2.94%) SaaS
4 5 (1.84%) Office 365
5 1 (0.37%) PaaS
5 1 (0.37%) Microsoft Azure
Communications & Networking
1 48 (17.65%) DNS
2 44 (16.18%) DHCP
3 24 (8.82%) Internet
4 18 (6.62%) Firewall
5 17 (6.25%) LAN
6 16 (5.88%) DSL
7 15 (5.51%) MPLS
8 13 (4.78%) Ethernet
9 12 (4.41%) ATM
9 12 (4.41%) ISDN
9 12 (4.41%) VRRP
9 12 (4.41%) SAN
9 12 (4.41%) HSRP
9 12 (4.41%) GLBP
10 11 (4.04%) OpenVPN
10 11 (4.04%) SSL
11 10 (3.68%) Network Security
12 7 (2.57%) VPN
13 5 (1.84%) WAN
13 5 (1.84%) Wi-Fi
Database & Business Intelligence
1 31 (11.40%) EDRMS
1 31 (11.40%) IDOL
2 24 (8.82%) SQL Server
3 12 (4.41%) MySQL
4 11 (4.04%) Amazon RDS
4 11 (4.04%) Redis
5 7 (2.57%) MS Access
6 2 (0.74%) Data Mining
7 1 (0.37%) SQL Server 2012
7 1 (0.37%) SQL Server 2005
7 1 (0.37%) Oracle Database 11g
7 1 (0.37%) SQL Server 2008
7 1 (0.37%) Oracle Database
General
1 117 (43.01%) Telecoms
2 80 (29.41%) Finance
3 66 (24.26%) Retail
4 28 (10.29%) Front Office
5 6 (2.21%) Billing
6 4 (1.47%) Banking
7 3 (1.10%) Marketing
8 1 (0.37%) Retail Banking
8 1 (0.37%) Back Office
8 1 (0.37%) Advertising
8 1 (0.37%) Military
Job Titles
1 66 (24.26%) Support Engineer
2 41 (15.07%) Analyst
3 38 (13.97%) Problem Manager
3 38 (13.97%) Incident Manager
4 21 (7.72%) Escalation Manager
4 21 (7.72%) 3rd Line Support
5 20 (7.35%) Service Manager
6 19 (6.99%) 3rd Line Support Engineer
6 19 (6.99%) NOC Engineer
7 16 (5.88%) Delivery Manager
8 15 (5.51%) Services Delivery Manager
8 15 (5.51%) Linux Engineer
8 15 (5.51%) Linux Support
8 15 (5.51%) Linux Support Engineer
9 14 (5.15%) Service Analyst
10 13 (4.78%) Support Analyst
11 12 (4.41%) Service Desk Analyst
12 10 (3.68%) Senior Manager
12 10 (3.68%) 1st Line Support
12 10 (3.68%) Web Engineer
Libraries, Frameworks & Software Standards
1 16 (5.88%) Web Services
2 6 (2.21%) .NET
3 5 (1.84%) .NET Framework
4 1 (0.37%) Middleware
4 1 (0.37%) JTAPI
Miscellaneous
1 67 (24.63%) Statistics
2 49 (18.01%) Analytical Skills
3 41 (15.07%) Management Information System
4 17 (6.25%) Computer Science
5 10 (3.68%) Fat Client
5 10 (3.68%) Thin Client
6 8 (2.94%) Blackberry
6 8 (2.94%) User Experience
7 7 (2.57%) Mobile App
8 6 (2.21%) Clustering
9 5 (1.84%) Video Conferencing
9 5 (1.84%) iPhone
9 5 (1.84%) iPad
10 4 (1.47%) PMI
10 4 (1.47%) Enterprise Software
11 3 (1.10%) Smartphone
12 2 (0.74%) RMADS
13 1 (0.37%) Life Science
13 1 (0.37%) Online Banking
13 1 (0.37%) Client/Server
Operating Systems
1 101 (37.13%) Windows
2 47 (17.28%) Windows Server 2003
3 46 (16.91%) Windows 7
4 22 (8.09%) Windows Server 2008
5 17 (6.25%) Linux
6 16 (5.88%) Windows XP
7 12 (4.41%) Red Hat Enterprise Linux
8 11 (4.04%) Apple iOS
8 11 (4.04%) Amazon Linux
9 6 (2.21%) Android
10 5 (1.84%) Mac OS X
11 1 (0.37%) UNIX
11 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 148 (54.41%) ITIL
2 92 (33.82%) Service Management
3 84 (30.88%) Problem Management
4 62 (22.79%) Root Cause Analysis
5 57 (20.96%) Mentoring
6 37 (13.60%) Time Management
7 33 (12.13%) Coaching
8 30 (11.03%) Service Delivery
9 29 (10.66%) ITIL V2
10 25 (9.19%) Stakeholder Management
11 22 (8.09%) Change Management
11 22 (8.09%) Line Management
12 17 (6.25%) Project Management
13 13 (4.78%) ITSM
14 12 (4.41%) Performance Monitoring
15 11 (4.04%) Agile Software Development
16 10 (3.68%) Information Security
16 10 (3.68%) Risk Management
16 10 (3.68%) Continuous Improvement
17 8 (2.94%) SIEM
Programming Languages
1 58 (21.32%) SQL
2 43 (15.81%) PowerShell
3 7 (2.57%) C
4 1 (0.37%) C#
4 1 (0.37%) VB.NET
Qualifications
1 111 (40.81%) Security Cleared
2 101 (37.13%) SC Cleared
3 32 (11.76%) DV Cleared
4 30 (11.03%) Degree
5 14 (5.15%) Cisco Certification
6 13 (4.78%) CCNP
7 12 (4.41%) JNCIS
8 10 (3.68%) Microsoft Certification
9 8 (2.94%) MCSE
9 8 (2.94%) ITIL Certification
10 7 (2.57%) CISSP
10 7 (2.57%) ITIL Foundation Certificate
11 4 (1.47%) PMP
11 4 (1.47%) PMI Certification
11 4 (1.47%) CCA
11 4 (1.47%) Citrix Certification
12 3 (1.10%) CISM
12 3 (1.10%) VCP4
13 2 (0.74%) MCSA
13 2 (0.74%) CISA
Quality Assurance & Compliance
1 85 (31.25%) SLA
2 8 (2.94%) ISO/IEC 27001
3 3 (1.10%) PCI DSS
4 2 (0.74%) COBIT
5 1 (0.37%) QA
5 1 (0.37%) Sarbanes-Oxley
5 1 (0.37%) HIPAA
5 1 (0.37%) ISO/IEC 17799
System Software
1 50 (18.38%) Active Directory
2 35 (12.87%) VMware Infrastructure
3 31 (11.40%) ISA Server
4 5 (1.84%) Hyper-V
5 4 (1.47%) XenApp
5 4 (1.47%) XenServer
5 4 (1.47%) XenDesktop
5 4 (1.47%) vSphere
5 4 (1.47%) Microsoft App-V
5 4 (1.47%) Terminal Services
Systems Management
1 39 (14.34%) NetBackup
2 11 (4.04%) Opscode Chef
2 11 (4.04%) logstash
2 11 (4.04%) Nagios
2 11 (4.04%) SCOM
3 8 (2.94%) Veritas Storage Foundation
4 7 (2.57%) SCCM
4 7 (2.57%) Unicenter
4 7 (2.57%) Netcool
4 7 (2.57%) OpenView Configuration Management
5 5 (1.84%) DameWare
5 5 (1.84%) McAfee ePO
6 4 (1.47%) EdgeSight
7 1 (0.37%) Red Hat Satellite
7 1 (0.37%) Cisco CUCM
Vendors
1 68 (25.00%) Microsoft
2 65 (23.90%) Fujitsu
3 49 (18.01%) Citrix
4 39 (14.34%) Veritas
5 38 (13.97%) Meridio
6 37 (13.60%) VMware
7 25 (9.19%) Cisco
8 20 (7.35%) Juniper
8 20 (7.35%) Huawei
9 13 (4.78%) Remedy
10 10 (3.68%) ServiceNow
10 10 (3.68%) Oracle
11 8 (2.94%) EMC
11 8 (2.94%) HP
11 8 (2.94%) McAfee
12 7 (2.57%) Apple
13 6 (2.21%) Avaya
14 5 (1.84%) Dell
14 5 (1.84%) Dell KACE
14 5 (1.84%) Bomgar
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