The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Bracknell region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 42 62 44
Rank change year-on-year
+20 -18
Permanent jobs requiring a 2nd Line Support 9 3 32
As % of all permanent IT jobs located in Bracknell 2.12% 0.55% 6.03%
As % of the Job Titles category 2.25% 0.60% 6.34%
Number of salaries quoted 7 3 8
Average salary £45,000 £27,500 £32,500
Average salary % change year-on-year
+63.63% -15.38%
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bracknell region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bracknell
Permanent IT job ads with a match in the
Job Titles category
400 502 505
As % of all permanent IT jobs located in Bracknell 94.34% 91.94% 95.10%
Number of salaries quoted 293 334 322
Average salary £50,000 £42,500 £37,000
Average salary % change year-on-year
+17.64% +14.86%
90% offered a salary of more than £32,500 £24,000 £21,500
10% offered a salary of more than £66,000 £52,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Bracknell

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bracknell region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bracknell

2nd Line Support
Salary Trend in Bracknell

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bracknell region.

2nd Line Support Salary Trend in Bracknell

2nd Line Support
Salary Histogram in Bracknell

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Bracknell region over the 3 months to 22 May 2015.

2nd Line Support Salary Histogram in Bracknell

2nd Line Support
Top 30 Related IT Skills in Bracknell

For the 6 months to 22 May 2015, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 22 (75.86%) Windows
2 19 (65.52%) Security Cleared
3 18 (62.07%) DV Cleared
4 17 (58.62%) MS Exchange
5 16 (55.17%) Windows XP
5 16 (55.17%) High Availability
5 16 (55.17%) Clustering
5 16 (55.17%) Exchange Server 2003
6 15 (51.72%) Live Communications Server
6 15 (51.72%) Exchange Server 2010
6 15 (51.72%) Release Management
6 15 (51.72%) Blackberry
6 15 (51.72%) Blackberry Enterprise Server
7 13 (44.83%) Active Directory
8 12 (41.38%) Fujitsu
8 12 (41.38%) Replication
9 7 (24.14%) Microsoft
10 6 (20.69%) Cisco
10 6 (20.69%) MS Excel
10 6 (20.69%) Nortel
10 6 (20.69%) Genesys
10 6 (20.69%) Frame Relay
10 6 (20.69%) Cisco IPCC
10 6 (20.69%) Nortel Periphonics
10 6 (20.69%) Cisco ICM
11 4 (13.79%) SC Cleared
12 3 (10.34%) Time Management
12 3 (10.34%) Incident Management
12 3 (10.34%) Windows Server 2003
12 3 (10.34%) Systems Management Server (SMS)

2nd Line Support
Top Related IT Skills in Bracknell by Category

For the 6 months to 22 May 2015, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (58.62%) MS Exchange
2 16 (55.17%) Exchange Server 2003
3 15 (51.72%) Live Communications Server
3 15 (51.72%) Exchange Server 2010
3 15 (51.72%) Blackberry Enterprise Server
4 1 (3.45%) Exchange Server 2007
4 1 (3.45%) Exchange Server 2013
Applications
1 6 (20.69%) MS Excel
2 1 (3.45%) MS Office
Business Applications
1 6 (20.69%) Nortel Periphonics
Communications & Networking
1 6 (20.69%) Frame Relay
1 6 (20.69%) Cisco ICM
2 2 (6.90%) Firewall
3 1 (3.45%) NetScaler
3 1 (3.45%) LAN
3 1 (3.45%) WAN
3 1 (3.45%) TCP/IP
3 1 (3.45%) VPN
3 1 (3.45%) SAN
General
1 1 (3.45%) Legal
Miscellaneous
1 16 (55.17%) Clustering
2 15 (51.72%) Blackberry
3 12 (41.38%) Replication
4 3 (10.34%) Enterprise Software
Operating Systems
1 22 (75.86%) Windows
2 16 (55.17%) Windows XP
3 3 (10.34%) Windows Server 2003
4 2 (6.90%) Linux
5 1 (3.45%) Windows 7
5 1 (3.45%) Mac OS
5 1 (3.45%) UNIX
5 1 (3.45%) Windows 8
Processes & Methodologies
1 16 (55.17%) High Availability
2 15 (51.72%) Release Management
3 3 (10.34%) Time Management
3 3 (10.34%) Incident Management
3 3 (10.34%) Software Delivery
3 3 (10.34%) Software Deployment
3 3 (10.34%) Software Distribution
4 1 (3.45%) Change Control
Programming Languages
1 1 (3.45%) SQL
Qualifications
1 19 (65.52%) Security Cleared
2 18 (62.07%) DV Cleared
3 4 (13.79%) SC Cleared
4 1 (3.45%) CCA
4 1 (3.45%) Citrix Certification
System Software
1 13 (44.83%) Active Directory
2 2 (6.90%) Hyper-V
3 1 (3.45%) XenApp
3 1 (3.45%) XenServer
3 1 (3.45%) XenDesktop
3 1 (3.45%) VMware Infrastructure
3 1 (3.45%) Microsoft App-V
Systems Management
1 6 (20.69%) Cisco IPCC
2 3 (10.34%) Systems Management Server (SMS)
2 3 (10.34%) OpenView Configuration Management
3 1 (3.45%) XenMobile
Vendors
1 12 (41.38%) Fujitsu
2 7 (24.14%) Microsoft
3 6 (20.69%) Cisco
3 6 (20.69%) Nortel
3 6 (20.69%) Genesys
4 3 (10.34%) McAfee
4 3 (10.34%) Sophos
5 2 (6.90%) VMware
6 1 (3.45%) AppSense
6 1 (3.45%) SonicWALL
6 1 (3.45%) Citrix
6 1 (3.45%) NetApp
6 1 (3.45%) HP