The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Bracknell region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 55 50 57
Rank change year-on-year
-5 +7
Permanent jobs requiring a 2nd Line Support 1 19 15
As % of all permanent IT jobs located in Bracknell 0.28% 3.68% 3.13%
As % of the Job Titles category 0.30% 3.91% 3.38%
Number of salaries quoted 1 0 7
Average salary £32,000 - £32,500
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bracknell region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bracknell
Permanent IT job ads with a match in the
Job Titles category
337 486 444
As % of all permanent IT jobs located in Bracknell 93.87% 94.00% 92.69%
Number of salaries quoted 271 307 285
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £54,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Bracknell

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bracknell region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bracknell

2nd Line Support
Salary Trend in Bracknell

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bracknell region.

2nd Line Support Salary Trend in Bracknell

2nd Line Support
Top 30 Related IT Skills in Bracknell

For the 6 months to 31 July 2015, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (53.33%) Windows
2 7 (46.67%) MS Exchange
3 6 (40.00%) Cisco ICM
3 6 (40.00%) Exchange Server 2003
3 6 (40.00%) Cisco IPCC
3 6 (40.00%) Nortel Periphonics
3 6 (40.00%) Live Communications Server
3 6 (40.00%) Exchange Server 2010
3 6 (40.00%) High Availability
3 6 (40.00%) DV Cleared
3 6 (40.00%) Security Cleared
3 6 (40.00%) Blackberry
3 6 (40.00%) Blackberry Enterprise Server
3 6 (40.00%) Windows XP
3 6 (40.00%) Genesys
3 6 (40.00%) Frame Relay
3 6 (40.00%) Clustering
3 6 (40.00%) Cisco
3 6 (40.00%) Nortel
4 4 (26.67%) Microsoft
4 4 (26.67%) Active Directory
5 3 (20.00%) Replication
5 3 (20.00%) MS Excel
5 3 (20.00%) Fujitsu
5 3 (20.00%) Incident Management
5 3 (20.00%) Release Management
5 3 (20.00%) Time Management
5 3 (20.00%) Enterprise Software
5 3 (20.00%) Data Centre
6 2 (13.33%) Hyper-V

2nd Line Support
Top Related IT Skills in Bracknell by Category

For the 6 months to 31 July 2015, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (46.67%) MS Exchange
2 6 (40.00%) Blackberry Enterprise Server
2 6 (40.00%) Live Communications Server
2 6 (40.00%) Exchange Server 2003
2 6 (40.00%) Exchange Server 2010
3 1 (6.67%) Exchange Server 2013
3 1 (6.67%) Exchange Server 2007
Applications
1 3 (20.00%) MS Excel
2 1 (6.67%) MS Office
Business Applications
1 6 (40.00%) Nortel Periphonics
Communications & Networking
1 6 (40.00%) Frame Relay
1 6 (40.00%) Cisco ICM
2 2 (13.33%) Firewall
3 1 (6.67%) NetScaler
3 1 (6.67%) LAN
3 1 (6.67%) WAN
3 1 (6.67%) TCP/IP
3 1 (6.67%) VPN
3 1 (6.67%) SAN
General
1 1 (6.67%) Legal
Miscellaneous
1 6 (40.00%) Blackberry
1 6 (40.00%) Clustering
2 3 (20.00%) Enterprise Software
2 3 (20.00%) Data Centre
2 3 (20.00%) Replication
Operating Systems
1 8 (53.33%) Windows
2 6 (40.00%) Windows XP
3 2 (13.33%) Linux
4 1 (6.67%) Windows 7
4 1 (6.67%) Windows 8
4 1 (6.67%) UNIX
Processes & Methodologies
1 6 (40.00%) High Availability
2 3 (20.00%) Incident Management
2 3 (20.00%) Release Management
2 3 (20.00%) Time Management
3 1 (6.67%) Change Control
Qualifications
1 6 (40.00%) DV Cleared
1 6 (40.00%) Security Cleared
2 1 (6.67%) CCA
2 1 (6.67%) Citrix Certification
System Software
1 4 (26.67%) Active Directory
2 2 (13.33%) Hyper-V
3 1 (6.67%) XenApp
3 1 (6.67%) XenServer
3 1 (6.67%) XenDesktop
3 1 (6.67%) Microsoft App-V
3 1 (6.67%) VMware Infrastructure
Systems Management
1 6 (40.00%) Cisco IPCC
2 1 (6.67%) XenMobile
Vendors
1 6 (40.00%) Cisco
1 6 (40.00%) Nortel
1 6 (40.00%) Genesys
2 4 (26.67%) Microsoft
3 3 (20.00%) Fujitsu
4 2 (13.33%) VMware
5 1 (6.67%) AppSense
5 1 (6.67%) NetApp
5 1 (6.67%) HP
5 1 (6.67%) Citrix
5 1 (6.67%) SonicWALL