The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Bracknell region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 36 50 55
Rank change year-on-year
+14 +5
Permanent jobs requiring a 2nd Line Support 43 13 19
As % of all permanent IT jobs located in Bracknell 7.17% 2.95% 3.55%
As % of the Job Titles category 7.60% 3.10% 4.09%
Number of salaries quoted 9 7 9
Average salary £24,500 £32,500 £21,000
Average salary % change year-on-year
-24.61% +54.76%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bracknell region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bracknell
Permanent IT job ads with a match in the
Job Titles category
566 419 465
As % of all permanent IT jobs located in Bracknell 94.33% 95.23% 86.92%
Number of salaries quoted 384 237 336
Average salary £45,000 £40,000 £44,250
Average salary % change year-on-year
+12.50% -9.60%
90% offered a salary of more than £27,500 £24,000 £27,200
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Bracknell

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bracknell region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bracknell

2nd Line Support
Salary Trend in Bracknell

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bracknell region.

2nd Line Support Salary Trend in Bracknell

2nd Line Support
Top 30 Related IT Skills in Bracknell

For the 6 months to 24 December 2014, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 86 (90.53%) Windows
2 82 (86.32%) Security Cleared
3 70 (73.68%) DV Cleared
4 63 (66.32%) Microsoft
5 58 (61.05%) Release Management
6 55 (57.89%) Fujitsu
7 52 (54.74%) SC Cleared
8 51 (53.68%) MS Excel
9 48 (50.53%) MS Exchange
10 46 (48.42%) HP
11 44 (46.32%) Software Deployment
12 43 (45.26%) Active Directory
12 43 (45.26%) OpenView Configuration Management
12 43 (45.26%) McAfee
13 42 (44.21%) Windows XP
14 41 (43.16%) Software Distribution
15 40 (42.11%) Clustering
15 40 (42.11%) Exchange Server 2003
15 40 (42.11%) High Availability
16 37 (38.95%) Exchange Server 2010
17 35 (36.84%) Windows Server 2003
17 35 (36.84%) Systems Management Server (SMS)
17 35 (36.84%) Sophos
17 35 (36.84%) Blackberry
17 35 (36.84%) Blackberry Enterprise Server
17 35 (36.84%) Live Communications Server
18 27 (28.42%) Telecoms
18 27 (28.42%) Finance
18 27 (28.42%) Retail
18 27 (28.42%) Windows 2000 Server

2nd Line Support
Top Related IT Skills in Bracknell by Category

For the 6 months to 24 December 2014, IT jobs across the Bracknell region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (50.53%) MS Exchange
2 40 (42.11%) Exchange Server 2003
3 37 (38.95%) Exchange Server 2010
4 35 (36.84%) Blackberry Enterprise Server
4 35 (36.84%) Live Communications Server
5 8 (8.42%) Exchange Server 2007
5 8 (8.42%) Exchange Server 2013
Applications
1 51 (53.68%) MS Excel
2 8 (8.42%) MS Office
Communications & Networking
1 13 (13.68%) Internet
2 9 (9.47%) Firewall
2 9 (9.47%) WAN
2 9 (9.47%) LAN
3 8 (8.42%) SMS
4 2 (2.11%) DNS
4 2 (2.11%) DHCP
5 1 (1.05%) TCP/IP
5 1 (1.05%) VPN
5 1 (1.05%) SSL
5 1 (1.05%) SAN
5 1 (1.05%) Cisco ASA
General
1 27 (28.42%) Telecoms
1 27 (28.42%) Finance
1 27 (28.42%) Retail
Miscellaneous
1 40 (42.11%) Clustering
2 35 (36.84%) Blackberry
3 20 (21.05%) Enterprise Software
4 17 (17.89%) Replication
Operating Systems
1 86 (90.53%) Windows
2 42 (44.21%) Windows XP
3 35 (36.84%) Windows Server 2003
4 27 (28.42%) Windows 2000 Server
5 10 (10.53%) Windows 7
6 8 (8.42%) Windows 8
7 1 (1.05%) Windows Server 2008
Processes & Methodologies
1 58 (61.05%) Release Management
2 44 (46.32%) Software Deployment
3 41 (43.16%) Software Distribution
4 40 (42.11%) High Availability
5 20 (21.05%) Incident Management
6 14 (14.74%) Time Management
Programming Languages
1 1 (1.05%) SQL
Qualifications
1 82 (86.32%) Security Cleared
2 70 (73.68%) DV Cleared
3 52 (54.74%) SC Cleared
System Software
1 43 (45.26%) Active Directory
2 8 (8.42%) VMware Infrastructure
2 8 (8.42%) Hyper-V
3 1 (1.05%) VMware Server
Systems Management
1 43 (45.26%) OpenView Configuration Management
2 35 (36.84%) Systems Management Server (SMS)
3 26 (27.37%) SCCM
4 24 (25.26%) SCOM
Vendors
1 63 (66.32%) Microsoft
2 55 (57.89%) Fujitsu
3 46 (48.42%) HP
4 43 (45.26%) McAfee
5 35 (36.84%) Sophos
6 9 (9.47%) VMware
7 8 (8.42%) SonicWALL
8 1 (1.05%) Cisco
8 1 (1.05%) Juniper