The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Bracknell region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 52 57 54
Rank change year-on-year
+5 -3
Permanent jobs requiring a 3rd Line Support 4 12 18
As % of all permanent IT jobs located in Bracknell 1.11% 2.32% 3.76%
As % of the Job Titles category 1.19% 2.47% 4.05%
Number of salaries quoted 4 5 8
Average salary £38,500 £38,000 £34,000
Average salary % change year-on-year
+1.31% +11.76%
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bracknell region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bracknell
Permanent IT job ads with a match in the
Job Titles category
337 486 444
As % of all permanent IT jobs located in Bracknell 93.87% 94.00% 92.69%
Number of salaries quoted 271 307 285
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £54,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Bracknell

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Bracknell region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Bracknell

3rd Line Support
Salary Trend in Bracknell

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Bracknell region.

3rd Line Support Salary Trend in Bracknell

3rd Line Support
Top 30 Related IT Skills in Bracknell

For the 6 months to 31 July 2015, IT jobs across the Bracknell region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 13 (61.90%) Windows
2 12 (57.14%) Active Directory
2 12 (57.14%) Root Cause Analysis
3 11 (52.38%) Microsoft
4 10 (47.62%) MS Exchange
4 10 (47.62%) VMware
5 9 (42.86%) Windows Server 2012
6 8 (38.10%) Verint
6 8 (38.10%) Windows Server 2008
6 8 (38.10%) Telecoms
6 8 (38.10%) Fault Management
6 8 (38.10%) IVR
6 8 (38.10%) Genesys
7 7 (33.33%) DNS
7 7 (33.33%) SQL
8 6 (28.57%) Firewall
8 6 (28.57%) Exchange Server 2010
8 6 (28.57%) Exchange Server 2013
9 5 (23.81%) Security Cleared
9 5 (23.81%) VMware Infrastructure
9 5 (23.81%) Incident Management
9 5 (23.81%) Terminal Services
9 5 (23.81%) Cisco
9 5 (23.81%) DHCP
10 4 (19.05%) Thin Client
10 4 (19.05%) Veritas
10 4 (19.05%) SAN
10 4 (19.05%) HP
10 4 (19.05%) Windows Server 2003
10 4 (19.05%) SC Cleared

3rd Line Support
Top Related IT Skills in Bracknell by Category

For the 6 months to 31 July 2015, IT jobs across the Bracknell region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (47.62%) MS Exchange
2 6 (28.57%) Exchange Server 2010
2 6 (28.57%) Exchange Server 2013
3 2 (9.52%) Exchange Server 2003
4 1 (4.76%) JBoss
4 1 (4.76%) Live Communications Server
Applications
1 2 (9.52%) MS Excel
2 1 (4.76%) MS Office
Communications & Networking
1 7 (33.33%) DNS
2 6 (28.57%) Firewall
3 5 (23.81%) DHCP
4 4 (19.05%) SAN
5 3 (14.29%) VLAN
5 3 (14.29%) LAN
5 3 (14.29%) WAN
6 2 (9.52%) Wireshark
6 2 (9.52%) iSCSI
6 2 (9.52%) NetScaler
7 1 (4.76%) POP3
7 1 (4.76%) SMTP
7 1 (4.76%) IMAP
Database & Business Intelligence
1 2 (9.52%) SQL Server
2 1 (4.76%) MS Access
General
1 8 (38.10%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.76%) .NET
1 1 (4.76%) Middleware
Miscellaneous
1 8 (38.10%) IVR
2 4 (19.05%) Fat Client
2 4 (19.05%) Thin Client
3 3 (14.29%) Data Centre
4 2 (9.52%) Statistics
Operating Systems
1 13 (61.90%) Windows
2 9 (42.86%) Windows Server 2012
3 8 (38.10%) Windows Server 2008
4 4 (19.05%) Windows Server 2003
5 3 (14.29%) Windows XP
6 2 (9.52%) Windows 7
7 1 (4.76%) Red Hat Enterprise Linux
7 1 (4.76%) Linux
Processes & Methodologies
1 12 (57.14%) Root Cause Analysis
2 8 (38.10%) Fault Management
3 5 (23.81%) Incident Management
4 2 (9.52%) Problem Management
4 2 (9.52%) ITIL
5 1 (4.76%) Performance Testing
5 1 (4.76%) Manual Testing
5 1 (4.76%) Time Management
Programming Languages
1 7 (33.33%) SQL
2 2 (9.52%) PowerShell
3 1 (4.76%) C#
Qualifications
1 5 (23.81%) Security Cleared
2 4 (19.05%) SC Cleared
3 3 (14.29%) DV Cleared
3 3 (14.29%) Cisco Certification
3 3 (14.29%) MCP
3 3 (14.29%) CCNA
4 2 (9.52%) CCA
4 2 (9.52%) Citrix Certification
Quality Assurance & Compliance
1 1 (4.76%) QA
System Software
1 12 (57.14%) Active Directory
2 5 (23.81%) Terminal Services
2 5 (23.81%) VMware Infrastructure
3 4 (19.05%) Hyper-V
4 3 (14.29%) VMware ESX
4 3 (14.29%) vSphere
5 2 (9.52%) Microsoft App-V
5 2 (9.52%) XenApp
5 2 (9.52%) XenServer
5 2 (9.52%) XenDesktop
Systems Management
1 3 (14.29%) OpenView Configuration Management
1 3 (14.29%) SCCM
1 3 (14.29%) SCOM
2 2 (9.52%) EdgeSight
2 2 (9.52%) NetBackup
2 2 (9.52%) Veritas Storage Foundation
3 1 (4.76%) Unicenter
3 1 (4.76%) Netcool
3 1 (4.76%) Red Hat Satellite
Vendors
1 11 (52.38%) Microsoft
2 10 (47.62%) VMware
3 8 (38.10%) Verint
3 8 (38.10%) Genesys
4 5 (23.81%) Cisco
5 4 (19.05%) HP
5 4 (19.05%) Veritas
6 3 (14.29%) Citrix
6 3 (14.29%) Juniper
7 2 (9.52%) EMC
7 2 (9.52%) AppSense
7 2 (9.52%) Oracle
8 1 (4.76%) Meridio
8 1 (4.76%) Red Hat
8 1 (4.76%) IBM
8 1 (4.76%) NetApp