The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 122 129 116
Rank change year-on-year
+7 -13
Permanent jobs requiring a 2nd Line Support 10 16 19
As % of all permanent IT jobs located in Cambridgeshire 0.47% 0.65% 0.84%
As % of the Job Titles category 0.50% 0.68% 0.89%
Number of salaries quoted 10 13 18
Average salary £27,000 £25,000 £22,500
Average salary % change year-on-year
+8.00% +11.11%
90% offered a salary of more than £20,950 £20,200 £20,000
10% offered a salary of more than £30,100 £28,400 £28,500
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
1986 2362 2128
As % of all permanent IT jobs located in Cambridgeshire 94.03% 95.40% 94.62%
Number of salaries quoted 1713 1873 1826
Average salary £43,500 £40,500 £40,000
Average salary % change year-on-year
+7.40% +1.25%
90% offered a salary of more than £27,700 £26,000 £27,500
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridgeshire

2nd Line Support
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridgeshire region.

2nd Line Support Salary Trend in Cambridgeshire

2nd Line Support
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Cambridgeshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +13 7 £27,000 +3.84% 2
Peterborough -6 2 £25,500 +13.33% 1
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 28 August 2015, IT jobs across the Cambridgeshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 20 (71.43%) Windows
2 16 (57.14%) Active Directory
3 11 (39.29%) MS Office
3 11 (39.29%) Windows Server 2008
3 11 (39.29%) Windows 7
4 10 (35.71%) Microsoft
5 8 (28.57%) ITIL
6 7 (25.00%) MS Exchange
6 7 (25.00%) LAN
7 6 (21.43%) Degree
7 6 (21.43%) WAN
7 6 (21.43%) Windows Server 2003
8 5 (17.86%) MS Excel
8 5 (17.86%) SQL
8 5 (17.86%) Windows Server 2012
9 4 (14.29%) Exchange Server 2007
9 4 (14.29%) Wireless
9 4 (14.29%) TCP/IP
9 4 (14.29%) VPN
10 3 (10.71%) Windows XP
10 3 (10.71%) SQL Server
10 3 (10.71%) Service Delivery
10 3 (10.71%) VMware
10 3 (10.71%) Android
10 3 (10.71%) Exchange Server 2010
10 3 (10.71%) Office 365
11 2 (7.14%) Windows 8
11 2 (7.14%) Apple iOS
11 2 (7.14%) Mobile Device Management
11 2 (7.14%) Exchange Server 2013

2nd Line Support
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 28 August 2015, IT jobs across the Cambridgeshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (25.00%) MS Exchange
2 4 (14.29%) Exchange Server 2007
3 3 (10.71%) Exchange Server 2010
4 2 (7.14%) Exchange Server 2013
4 2 (7.14%) SharePoint
5 1 (3.57%) Blackberry Enterprise Server
5 1 (3.57%) WebLogic
5 1 (3.57%) IIS
Applications
1 11 (39.29%) MS Office
2 5 (17.86%) MS Excel
3 1 (3.57%) Photoshop
Business Applications
1 1 (3.57%) assyst
Cloud Services
1 3 (10.71%) Office 365
Communications & Networking
1 7 (25.00%) LAN
2 6 (21.43%) WAN
3 4 (14.29%) TCP/IP
3 4 (14.29%) VPN
3 4 (14.29%) Wireless
4 2 (7.14%) DNS
4 2 (7.14%) Intranet
5 1 (3.57%) VLAN
5 1 (3.57%) WebEx
Database & Business Intelligence
1 3 (10.71%) SQL Server
General
1 2 (7.14%) Telecoms
2 1 (3.57%) Marketing
2 1 (3.57%) Front Office
2 1 (3.57%) Back Office
2 1 (3.57%) Electronics
Libraries, Frameworks & Software Standards
1 2 (7.14%) HTML
1 2 (7.14%) CSS
2 1 (3.57%) .NET
2 1 (3.57%) Classic ASP
Miscellaneous
1 2 (7.14%) Mathematics
2 1 (3.57%) FMCG
2 1 (3.57%) User Experience
2 1 (3.57%) Data Centre
2 1 (3.57%) Blackberry
2 1 (3.57%) GIS
2 1 (3.57%) Management Information System
2 1 (3.57%) Replication
Operating Systems
1 20 (71.43%) Windows
2 11 (39.29%) Windows Server 2008
2 11 (39.29%) Windows 7
3 6 (21.43%) Windows Server 2003
4 5 (17.86%) Windows Server 2012
5 3 (10.71%) Android
5 3 (10.71%) Windows XP
6 2 (7.14%) Linux
6 2 (7.14%) Apple iOS
6 2 (7.14%) Windows 8
7 1 (3.57%) Mac OS X
7 1 (3.57%) Windows CE
7 1 (3.57%) UNIX
7 1 (3.57%) Windows Vista
Processes & Methodologies
1 8 (28.57%) ITIL
2 3 (10.71%) Service Delivery
3 2 (7.14%) Asset Management
3 2 (7.14%) Mobile Device Management
4 1 (3.57%) Line Management
4 1 (3.57%) Problem Management
4 1 (3.57%) Digital Marketing
4 1 (3.57%) Time Management
4 1 (3.57%) Change Control
4 1 (3.57%) Root Cause Analysis
4 1 (3.57%) Web Design
4 1 (3.57%) Configuration Management
Programming Languages
1 5 (17.86%) SQL
2 2 (7.14%) JavaScript
3 1 (3.57%) PHP
3 1 (3.57%) T-SQL
3 1 (3.57%) C
Qualifications
1 6 (21.43%) Degree
2 1 (3.57%) A+ Certification
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 16 (57.14%) Active Directory
2 1 (3.57%) Hyper-V
2 1 (3.57%) XenApp
Systems Management
1 1 (3.57%) WSUS
Vendors
1 10 (35.71%) Microsoft
2 3 (10.71%) VMware
3 2 (7.14%) Oracle
3 2 (7.14%) Citrix
Peterborough, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Arcus Global
Salary: From £26,000 to £30,000 per annum
Posted: 3 days ago