The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 124 118 148
Rank change year-on-year
-6 +30
Permanent jobs requiring a 2nd Line Support 16 19 8
As % of all permanent IT jobs located in Cambridgeshire 0.63% 0.84% 0.28%
As % of the Job Titles category 0.67% 0.89% 0.29%
Number of salaries quoted 13 18 8
Average salary £25,000 £22,500 £21,000
Average salary % change year-on-year
+11.11% +7.14%
90% offered a salary of more than £20,200 £20,000 £19,700
10% offered a salary of more than £28,400 £28,500 £27,250
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2399 2133 2792
As % of all permanent IT jobs located in Cambridgeshire 95.05% 93.88% 96.28%
Number of salaries quoted 1902 1833 2459
Average salary £40,500 £40,000 £40,000
Average salary % change year-on-year
+1.25% -
90% offered a salary of more than £26,000 £27,500 £27,203
10% offered a salary of more than £55,000 £52,500 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cambridgeshire

2nd Line Support
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cambridgeshire region.

2nd Line Support Salary Trend in Cambridgeshire

2nd Line Support
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Cambridgeshire region over the 3 months to 22 August 2014.

2nd Line Support Salary Histogram in Cambridgeshire

2nd Line Support
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Cambridgeshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge -7 9 £26,000 +15.55% 1
Peterborough +8 3 £22,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 22 August 2014, IT jobs across the Cambridgeshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (74.19%) Windows
2 13 (41.94%) Microsoft
3 11 (35.48%) Windows 7
4 10 (32.26%) Active Directory
5 8 (25.81%) MS Excel
5 8 (25.81%) MS Office
6 7 (22.58%) Windows XP
6 7 (22.58%) LAN
7 6 (19.35%) SQL Server
7 6 (19.35%) CSS
7 6 (19.35%) HTML
7 6 (19.35%) Citrix
7 6 (19.35%) VMware
8 5 (16.13%) Windows 8
9 4 (12.90%) Office 365
9 4 (12.90%) Video Conferencing
9 4 (12.90%) Backup Exec
9 4 (12.90%) Telecoms
9 4 (12.90%) Blackberry
9 4 (12.90%) Blackberry Enterprise Server
9 4 (12.90%) ITIL
9 4 (12.90%) WAN
10 3 (9.68%) IIS
10 3 (9.68%) JavaScript
10 3 (9.68%) Oracle
10 3 (9.68%) Finance
10 3 (9.68%) Internet
10 3 (9.68%) Firewall
10 3 (9.68%) Lync
11 2 (6.45%) Windows Server 2008

2nd Line Support
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 22 August 2014, IT jobs across the Cambridgeshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.90%) Blackberry Enterprise Server
2 3 (9.68%) IIS
2 3 (9.68%) Lync
3 2 (6.45%) MS Exchange
4 1 (3.23%) Exchange Server 2007
Applications
1 8 (25.81%) MS Excel
1 8 (25.81%) MS Office
Cloud Services
1 4 (12.90%) Office 365
Communications & Networking
1 7 (22.58%) LAN
2 4 (12.90%) WAN
3 3 (9.68%) Internet
3 3 (9.68%) Firewall
4 2 (6.45%) TCP/IP
4 2 (6.45%) DNS
5 1 (3.23%) SAN
Database & Business Intelligence
1 6 (19.35%) SQL Server
2 1 (3.23%) MySQL
Development Applications
1 1 (3.23%) LabVIEW
General
1 4 (12.90%) Telecoms
2 3 (9.68%) Finance
3 2 (6.45%) Back Office
4 1 (3.23%) French Language
4 1 (3.23%) German Language
4 1 (3.23%) Italian Language
4 1 (3.23%) Spanish Language
4 1 (3.23%) Electronics
Libraries, Frameworks & Software Standards
1 6 (19.35%) CSS
1 6 (19.35%) HTML
2 1 (3.23%) .NET
Miscellaneous
1 4 (12.90%) Video Conferencing
1 4 (12.90%) Blackberry
2 1 (3.23%) GIS
2 1 (3.23%) Computer Science
2 1 (3.23%) Social Media
Operating Systems
1 23 (74.19%) Windows
2 11 (35.48%) Windows 7
3 7 (22.58%) Windows XP
4 5 (16.13%) Windows 8
5 2 (6.45%) Windows Server 2008
5 2 (6.45%) Windows 2000 Server
5 2 (6.45%) Windows Server 2003
5 2 (6.45%) Linux
Processes & Methodologies
1 4 (12.90%) ITIL
2 2 (6.45%) Software Testing
2 2 (6.45%) Service Delivery
2 2 (6.45%) Service Management
3 1 (3.23%) Business Intelligence
3 1 (3.23%) Migration
3 1 (3.23%) Release Management
3 1 (3.23%) Web Development
Programming Languages
1 3 (9.68%) JavaScript
2 2 (6.45%) SQL
3 1 (3.23%) T-SQL
3 1 (3.23%) VB
3 1 (3.23%) C#
3 1 (3.23%) PHP
3 1 (3.23%) MATLAB
Qualifications
1 2 (6.45%) Degree
2 1 (3.23%) MCSE
2 1 (3.23%) MCSA
2 1 (3.23%) MCP
2 1 (3.23%) Microsoft Certification
2 1 (3.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (3.23%) SLA
1 1 (3.23%) QA
System Software
1 10 (32.26%) Active Directory
2 1 (3.23%) VMware Infrastructure
2 1 (3.23%) vSphere
Systems Management
1 4 (12.90%) Backup Exec
2 2 (6.45%) SCCM
3 1 (3.23%) WSUS
Vendors
1 13 (41.94%) Microsoft
2 6 (19.35%) Citrix
2 6 (19.35%) VMware
3 3 (9.68%) Oracle
4 2 (6.45%) Red Hat
4 2 (6.45%) HP
4 2 (6.45%) Dell
4 2 (6.45%) Avaya
5 1 (3.23%) NetApp
5 1 (3.23%) Veritas
5 1 (3.23%) Red Gate
Cambridge
Interquest - Fulcrum Telecom
Salary: £30000 - £40000 per annum
Posted: 9 days ago