The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank - 142 140
Permanent jobs citing Customer Engagement 0 1 3
As % of all permanent IT jobs located in Cambridgeshire - 0.041% 0.13%
As % of the Processes & Methodologies category - 0.050% 0.17%
Number of salaries quoted 0 0 2
Average salary - - £47,500
UK excluding London average salary £45,000 £45,500 £44,000
% change year-on-year
-1.09% +3.40%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1740 2020 1798
As % of all permanent IT jobs located in Cambridgeshire 83.05% 82.21% 79.70%
Number of salaries quoted 1516 1604 1538
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £30,500 £30,000 £31,000
10% offered a salary of more than £65,000 £62,500 £60,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Cambridgeshire

Customer Engagement
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Cambridgeshire region.

Customer Engagement Salary Trend in Cambridgeshire

Customer Engagement
Top 19 Related IT Skills in Cambridgeshire

For the 6 months to 4 September 2015, IT jobs across the Cambridgeshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 2 (100.00%) Service Management
1 2 (100.00%) Service Delivery
1 2 (100.00%) Change Management
2 1 (50.00%) Management Information System
2 1 (50.00%) Telecoms
2 1 (50.00%) Supplier Management
2 1 (50.00%) Problem Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) ServiceNow
2 1 (50.00%) Line Management
2 1 (50.00%) SQL
2 1 (50.00%) ITIL
2 1 (50.00%) LAN
2 1 (50.00%) VoIP
2 1 (50.00%) WAN
2 1 (50.00%) SLA
2 1 (50.00%) Active Directory
2 1 (50.00%) Citrix
2 1 (50.00%) Remedy

Customer Engagement
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 4 September 2015, IT jobs across the Cambridgeshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Communications & Networking
1 1 (50.00%) LAN
1 1 (50.00%) VoIP
1 1 (50.00%) WAN
General
1 1 (50.00%) Telecoms
Job Titles
1 2 (100.00%) Service Manager
2 1 (50.00%) Delivery Manager
2 1 (50.00%) IT Services Delivery Manager
2 1 (50.00%) IT Services Manager
2 1 (50.00%) Services Delivery Manager
Miscellaneous
1 1 (50.00%) Management Information System
Processes & Methodologies
1 2 (100.00%) Service Management
1 2 (100.00%) Service Delivery
1 2 (100.00%) Change Management
2 1 (50.00%) Supplier Management
2 1 (50.00%) Problem Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Line Management
2 1 (50.00%) ITIL
Programming Languages
1 1 (50.00%) SQL
Quality Assurance & Compliance
1 1 (50.00%) SLA
System Software
1 1 (50.00%) Active Directory
Vendors
1 1 (50.00%) Citrix
1 1 (50.00%) Remedy
1 1 (50.00%) ServiceNow