The statistics below represent IT jobs advertised across the Cardiff region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 66 66 56
Rank change year-on-year
0 -10
Permanent jobs requiring a 2nd Line Support 8 8 7
As % of all permanent IT jobs located in Cardiff 1.21% 1.19% 1.18%
As % of the Job Titles category 1.23% 1.20% 1.21%
Number of salaries quoted 7 8 7
Median salary £21,000 £20,500 £22,000
Median salary % change year-on-year
+2.43% -6.81%
90% offered a salary of more than £17,500 £19,500 £18,900
10% offered a salary of more than £25,900 £23,300 £26,400
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
652 666 578
As % of all permanent IT jobs located in Cardiff 98.64% 98.67% 97.80%
Number of salaries quoted 606 590 497
Median salary £35,000 £36,000 £34,500
Median salary % change year-on-year
-2.77% +4.34%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £55,000 £47,500 £50,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Salary Trend in Cardiff

2nd Line Support
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Cardiff region over the 3 months to 9 December 2016.

2nd Line Support Salary Histogram in Cardiff

2nd Line Support Skill Set
Top 30 Related IT Skills in Cardiff

For the 6 months to 9 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 2nd Line Support in the job title.

1 12 (75.00%) Windows
2 6 (37.50%) MS Office
2 6 (37.50%) Microsoft
2 6 (37.50%) Active Directory
2 6 (37.50%) Windows 7
3 5 (31.25%) Windows Server
3 5 (31.25%) SLA
4 4 (25.00%) Avaya
4 4 (25.00%) Degree
5 3 (18.75%) Application Packaging
5 3 (18.75%) Asset Management
5 3 (18.75%) Logistics
5 3 (18.75%) Visualfiles
5 3 (18.75%) Windows Server 2008
5 3 (18.75%) VMware
5 3 (18.75%) MS Excel
5 3 (18.75%) Exchange Server 2013
6 2 (12.50%) Windows Server 2012
6 2 (12.50%) Remote Desktop
6 2 (12.50%) iManage
6 2 (12.50%) MCP
6 2 (12.50%) LAN
6 2 (12.50%) VoIP
6 2 (12.50%) WAN
6 2 (12.50%) Blackberry
6 2 (12.50%) Citrix
6 2 (12.50%) Legal
6 2 (12.50%) Advertising
6 2 (12.50%) Firewall
6 2 (12.50%) Kaspersky

2nd Line Support Skill Set
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (18.75%) Exchange Server 2013
2 1 (6.25%) Apache
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) JBoss
2 1 (6.25%) MS Exchange
2 1 (6.25%) Tomcat
2 1 (6.25%) WebSphere
Applications
1 6 (37.50%) MS Office
2 3 (18.75%) MS Excel
Business Applications
1 3 (18.75%) Visualfiles
Communications & Networking
1 2 (12.50%) Firewall
1 2 (12.50%) LAN
1 2 (12.50%) Remote Desktop
1 2 (12.50%) VoIP
1 2 (12.50%) WAN
2 1 (6.25%) DHCP
2 1 (6.25%) DNS
2 1 (6.25%) Ethernet
2 1 (6.25%) Internet
2 1 (6.25%) MPLS
2 1 (6.25%) Wi-Fi
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 2 (12.50%) Advertising
1 2 (12.50%) Legal
2 1 (6.25%) Finance
2 1 (6.25%) Law
2 1 (6.25%) Retail
Libraries, Frameworks & Software Standards
1 1 (6.25%) Apache Flex
Miscellaneous
1 2 (12.50%) Blackberry
2 1 (6.25%) AS400
2 1 (6.25%) Computer Science
Operating Systems
1 12 (75.00%) Windows
2 6 (37.50%) Windows 7
3 5 (31.25%) Windows Server
4 3 (18.75%) Windows Server 2008
5 2 (12.50%) Android
5 2 (12.50%) Windows Server 2012
6 1 (6.25%) Linux
6 1 (6.25%) Red Hat Enterprise Linux
6 1 (6.25%) Unix
Processes & Methodologies
1 3 (18.75%) Application Packaging
1 3 (18.75%) Asset Management
1 3 (18.75%) Logistics
2 2 (12.50%) Incident Management
2 2 (12.50%) Resource Management
3 1 (6.25%) Case Management
3 1 (6.25%) Document Management
3 1 (6.25%) ITIL
3 1 (6.25%) Performance Engineering
3 1 (6.25%) Problem Management
3 1 (6.25%) Risk Management
3 1 (6.25%) Service Management
3 1 (6.25%) Time Management
Programming Languages
1 1 (6.25%) C
1 1 (6.25%) PowerShell
1 1 (6.25%) SQL
Qualifications
1 4 (25.00%) Degree
2 2 (12.50%) MCP
3 1 (6.25%) CCNA
3 1 (6.25%) Cisco Certification
3 1 (6.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (31.25%) SLA
System Software
1 6 (37.50%) Active Directory
2 1 (6.25%) XenApp
2 1 (6.25%) XenDesktop
2 1 (6.25%) XenServer
Systems Management
1 2 (12.50%) SCCM
2 1 (6.25%) WhatsUp Gold
Vendors
1 6 (37.50%) Microsoft
2 4 (25.00%) Avaya
3 3 (18.75%) VMware
4 2 (12.50%) Citrix
4 2 (12.50%) iManage
4 2 (12.50%) Kaspersky
5 1 (6.25%) AppDynamics
5 1 (6.25%) Blue Coat
5 1 (6.25%) Cisco
5 1 (6.25%) F5
5 1 (6.25%) HP
5 1 (6.25%) IBM
5 1 (6.25%) Intel
5 1 (6.25%) Palo Alto
5 1 (6.25%) Red Hat
Cardiff, South Glamorgan
Opus Recruitment Solutions Ltd
Salary: £28000 - £33000 per annum
Posted: Yesterday