The statistics below represent IT jobs advertised across the Cardiff region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Second Line Support
South Wales / Cardiff
Rank 57 73 71
Rank change year-on-year
+16 -2
Permanent jobs requiring a 2nd Line Support 5 2 2
As % of all permanent IT jobs located in Cardiff 0.95% 0.27% 0.29%
As % of the Job Titles category 0.96% 0.28% 0.30%
Number of salaries quoted 5 1 2
Median salary £25,000 £23,000 £20,250
Median salary % change year-on-year
+8.69% +13.58%
90% offered a salary of more than £21,900 £23,000 £20,050
10% offered a salary of more than £26,700 £23,000 £20,450
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
521 724 671
As % of all permanent IT jobs located in Cardiff 98.67% 97.71% 97.81%
Number of salaries quoted 481 592 580
Median salary £37,500 £35,000 £35,000
Median salary % change year-on-year
+7.14% -
90% offered a salary of more than £25,000 £23,500 £24,500
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Salary Trend in Cardiff

2nd Line Support Skill Set
Top 30 Related IT Skills in Cardiff

For the 6 months to 24 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 2nd Line Support in the job title.

1 14 (93.33%) Windows
2 8 (53.33%) Active Directory
3 6 (40.00%) Windows 7
3 6 (40.00%) Microsoft
4 4 (26.67%) Avaya
4 4 (26.67%) VMware
4 4 (26.67%) Windows Server
5 3 (20.00%) Application Packaging
5 3 (20.00%) Asset Management
5 3 (20.00%) Visualfiles
5 3 (20.00%) WAN
5 3 (20.00%) DHCP
5 3 (20.00%) LAN
5 3 (20.00%) DNS
5 3 (20.00%) SLA
6 2 (13.33%) VoIP
6 2 (13.33%) MS Excel
6 2 (13.33%) MS Office
6 2 (13.33%) MS Exchange
6 2 (13.33%) Citrix
6 2 (13.33%) Firewall
6 2 (13.33%) Legal
6 2 (13.33%) Advertising
6 2 (13.33%) Windows Server 2008
6 2 (13.33%) Remote Desktop
6 2 (13.33%) iManage
6 2 (13.33%) Office 365
6 2 (13.33%) Windows Server 2012
6 2 (13.33%) XenServer
6 2 (13.33%) Exchange Server 2010

2nd Line Support Skill Set
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) Exchange Server 2010
1 2 (13.33%) MS Exchange
2 1 (6.67%) Apache
2 1 (6.67%) CMS
2 1 (6.67%) Exchange Server 2007
2 1 (6.67%) Exchange Server 2013
2 1 (6.67%) JBoss
2 1 (6.67%) Sitecore CMS
2 1 (6.67%) Tomcat
2 1 (6.67%) Umbraco
2 1 (6.67%) WebSphere
Applications
1 2 (13.33%) MS Excel
1 2 (13.33%) MS Office
Business Applications
1 3 (20.00%) Visualfiles
Cloud Services
1 2 (13.33%) Office 365
Communications & Networking
1 3 (20.00%) DHCP
1 3 (20.00%) DNS
1 3 (20.00%) LAN
1 3 (20.00%) WAN
2 2 (13.33%) Firewall
2 2 (13.33%) Remote Desktop
2 2 (13.33%) VoIP
3 1 (6.67%) Ethernet
3 1 (6.67%) MPLS
3 1 (6.67%) TCP/IP
3 1 (6.67%) VPN
3 1 (6.67%) Wi-Fi
Database & Business Intelligence
1 1 (6.67%) SQL Server
General
1 2 (13.33%) Advertising
1 2 (13.33%) Legal
2 1 (6.67%) Finance
2 1 (6.67%) Law
2 1 (6.67%) Retail
Libraries, Frameworks & Software Standards
1 1 (6.67%) .NET
1 1 (6.67%) Apache Flex
1 1 (6.67%) ASP.NET
1 1 (6.67%) CSS
1 1 (6.67%) HTML
1 1 (6.67%) XHTML
1 1 (6.67%) XML
1 1 (6.67%) XSLT
Miscellaneous
1 1 (6.67%) AS400
1 1 (6.67%) Client/Server
1 1 (6.67%) Computer Science
Operating Systems
1 14 (93.33%) Windows
2 6 (40.00%) Windows 7
3 4 (26.67%) Windows Server
4 2 (13.33%) Windows Server 2008
4 2 (13.33%) Windows Server 2012
5 1 (6.67%) Linux
5 1 (6.67%) Red Hat Enterprise Linux
5 1 (6.67%) Windows Server 2003
5 1 (6.67%) Windows XP
Processes & Methodologies
1 3 (20.00%) Application Packaging
1 3 (20.00%) Asset Management
2 1 (6.67%) Case Management
2 1 (6.67%) Content Management
2 1 (6.67%) CRM
2 1 (6.67%) Document Management
2 1 (6.67%) Incident Management
2 1 (6.67%) ITIL
2 1 (6.67%) Performance Engineering
2 1 (6.67%) Problem Management
2 1 (6.67%) Risk Management
2 1 (6.67%) Service Management
2 1 (6.67%) Time Management
2 1 (6.67%) Web Development
Programming Languages
1 1 (6.67%) C
1 1 (6.67%) C#
1 1 (6.67%) PowerShell
1 1 (6.67%) SQL
Qualifications
1 1 (6.67%) CCNA
1 1 (6.67%) Cisco Certification
1 1 (6.67%) ITIL Certification
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 8 (53.33%) Active Directory
2 2 (13.33%) XenServer
3 1 (6.67%) Firmware
3 1 (6.67%) VMware Infrastructure
3 1 (6.67%) XenApp
3 1 (6.67%) XenDesktop
Systems Management
1 1 (6.67%) WhatsUp Gold
Vendors
1 6 (40.00%) Microsoft
2 4 (26.67%) Avaya
2 4 (26.67%) VMware
3 2 (13.33%) Citrix
3 2 (13.33%) iManage
4 1 (6.67%) AppDynamics
4 1 (6.67%) Blue Coat
4 1 (6.67%) F5
4 1 (6.67%) HP
4 1 (6.67%) IBM
4 1 (6.67%) Intel
4 1 (6.67%) Palo Alto
4 1 (6.67%) Red Hat
4 1 (6.67%) Sitecore