The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 80 66 59
Rank change year-on-year
-14 -7
Permanent jobs requiring a 2nd Line Support 4 5 7
As % of all permanent IT jobs located in Cardiff 0.47% 0.77% 1.20%
As % of the Job Titles category 0.48% 0.79% 1.25%
Number of salaries quoted 4 4 7
Average salary £20,500 £24,500 £22,000
Average salary % change year-on-year
-16.32% +11.36%
90% offered a salary of more than £20,000 £22,950 £21,100
10% offered a salary of more than £24,850 £25,000 £23,400
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
833 634 560
As % of all permanent IT jobs located in Cardiff 98.35% 97.54% 95.89%
Number of salaries quoted 711 564 470
Average salary £35,000 £33,000 £33,750
Average salary % change year-on-year
+6.06% -2.22%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £50,000 £52,500 £45,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Salary Trend in Cardiff

2nd Line Support
Top 14 Related IT Skills in Cardiff

For the 6 months to 4 September 2015, IT jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (100.00%) Windows
2 4 (80.00%) Active Directory
3 3 (60.00%) VoIP
3 3 (60.00%) SLA
4 1 (20.00%) ITIL
4 1 (20.00%) Process Management
4 1 (20.00%) Change Management
4 1 (20.00%) Nortel
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) Windows 7
4 1 (20.00%) Office 365
4 1 (20.00%) IP Telephony
4 1 (20.00%) Application Packaging
4 1 (20.00%) Windows Server 2008

2nd Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 4 September 2015, IT jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Cloud Services
1 1 (20.00%) Office 365
Communications & Networking
1 3 (60.00%) VoIP
2 1 (20.00%) IP Telephony
Libraries, Frameworks & Software Standards
1 1 (20.00%) Application Packaging
Operating Systems
1 5 (100.00%) Windows
2 1 (20.00%) Windows Server 2003
2 1 (20.00%) Windows Server 2008
2 1 (20.00%) Windows 7
Processes & Methodologies
1 1 (20.00%) ITIL
1 1 (20.00%) Process Management
1 1 (20.00%) Change Management
Quality Assurance & Compliance
1 3 (60.00%) SLA
System Software
1 4 (80.00%) Active Directory
Vendors
1 1 (20.00%) Nortel