The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 55 60 51
Rank change year-on-year
+5 -9
Permanent jobs requiring a 2nd Line Support 9 7 2
As % of all permanent IT jobs located in Cardiff 1.49% 1.22% 0.50%
As % of the Job Titles category 1.53% 1.26% 0.51%
Number of salaries quoted 8 7 2
Average salary £25,000 £22,000 £20,750
Average salary % change year-on-year
+13.63% +6.02%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
589 556 389
As % of all permanent IT jobs located in Cardiff 97.68% 96.53% 96.29%
Number of salaries quoted 511 477 361
Average salary £35,000 £33,500 £35,000
Average salary % change year-on-year
+4.47% -4.28%
90% offered a salary of more than £22,500 £23,500 £23,300
10% offered a salary of more than £47,500 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Salary Trend in Cardiff

2nd Line Support
Top 30 Related IT Skills in Cardiff

For the 6 months to 20 October 2014, IT jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (100.00%) Windows
2 8 (72.73%) Windows 7
3 5 (45.45%) Finance
3 5 (45.45%) Advertising
3 5 (45.45%) Windows XP
4 3 (27.27%) MS Exchange
4 3 (27.27%) MS Office
4 3 (27.27%) Microsoft
4 3 (27.27%) Active Directory
4 3 (27.27%) Windows Server 2008
5 2 (18.18%) Firewall
5 2 (18.18%) Windows Server 2003
5 2 (18.18%) ITIL
5 2 (18.18%) Windows Server 2012
5 2 (18.18%) Exchange Server 2013
6 1 (9.09%) XenServer
6 1 (9.09%) iPad
6 1 (9.09%) Apple iOS
6 1 (9.09%) Lync
6 1 (9.09%) Exchange Server 2010
6 1 (9.09%) Office 365
6 1 (9.09%) CCNA
6 1 (9.09%) Nortel
6 1 (9.09%) Citrix
6 1 (9.09%) Cisco Certification
6 1 (9.09%) Microsoft Certification
6 1 (9.09%) Lotus
6 1 (9.09%) Apple
6 1 (9.09%) VoIP
6 1 (9.09%) DHCP

2nd Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 20 October 2014, IT jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) MS Exchange
2 2 (18.18%) Exchange Server 2013
3 1 (9.09%) IBM Notes
3 1 (9.09%) Exchange Server 2003
3 1 (9.09%) Lync
3 1 (9.09%) Exchange Server 2010
Applications
1 3 (27.27%) MS Office
2 1 (9.09%) MS Excel
Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 2 (18.18%) Firewall
2 1 (9.09%) IP Telephony
2 1 (9.09%) VoIP
2 1 (9.09%) DHCP
2 1 (9.09%) TCP/IP
2 1 (9.09%) DNS
General
1 5 (45.45%) Finance
1 5 (45.45%) Advertising
Libraries, Frameworks & Software Standards
1 1 (9.09%) Application Packaging
Miscellaneous
1 1 (9.09%) iPhone
1 1 (9.09%) iPad
Operating Systems
1 11 (100.00%) Windows
2 8 (72.73%) Windows 7
3 5 (45.45%) Windows XP
4 3 (27.27%) Windows Server 2008
5 2 (18.18%) Windows Server 2012
5 2 (18.18%) Windows Server 2003
6 1 (9.09%) Linux
6 1 (9.09%) Apple iOS
Processes & Methodologies
1 2 (18.18%) ITIL
2 1 (9.09%) Time Management
Qualifications
1 1 (9.09%) MCSE
1 1 (9.09%) CCNA
1 1 (9.09%) Cisco Certification
1 1 (9.09%) Microsoft Certification
System Software
1 3 (27.27%) Active Directory
2 1 (9.09%) XenServer
Vendors
1 3 (27.27%) Microsoft
2 1 (9.09%) Nortel
2 1 (9.09%) Citrix
2 1 (9.09%) Lotus
2 1 (9.09%) Apple
2 1 (9.09%) Cisco