The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 42 - 43
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 9 0 1
As % of all permanent IT jobs located in Cheltenham 3.26% - 0.29%
As % of the Job Titles category 3.36% - 0.30%
Number of salaries quoted 7 0 1
Average salary £24,000 - £25,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheltenham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheltenham
Permanent IT job ads with a match in the
Job Titles category
268 186 335
As % of all permanent IT jobs located in Cheltenham 97.10% 97.38% 97.38%
Number of salaries quoted 228 166 292
Average salary £37,500 £35,000 £37,500
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cheltenham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cheltenham

2nd Line Support
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cheltenham region.

2nd Line Support Salary Trend in Cheltenham

2nd Line Support
Top 30 Related IT Skills in Cheltenham

For the 6 months to 21 August 2014, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (84.62%) Windows
2 10 (76.92%) Microsoft
3 9 (69.23%) SQL
3 9 (69.23%) SQL Server
3 9 (69.23%) MS Excel
4 8 (61.54%) T-SQL
4 8 (61.54%) Web Services
4 8 (61.54%) XML
4 8 (61.54%) Systems Management Server (SMS)
4 8 (61.54%) SaaS
5 3 (23.08%) Active Directory
6 2 (15.38%) MS Office
6 2 (15.38%) ITIL
6 2 (15.38%) Windows XP
6 2 (15.38%) TCP/IP
6 2 (15.38%) HP
6 2 (15.38%) Configuration Management
6 2 (15.38%) Service Management
6 2 (15.38%) Change Management
6 2 (15.38%) Requirements Management
6 2 (15.38%) Problem Management
6 2 (15.38%) DV Cleared
6 2 (15.38%) Security Cleared
6 2 (15.38%) Windows 7
7 1 (7.69%) HTML
7 1 (7.69%) IIS
7 1 (7.69%) MCP
7 1 (7.69%) MCSE
7 1 (7.69%) LAN
7 1 (7.69%) WAN

2nd Line Support
Top Related IT Skills in Cheltenham by Category

For the 6 months to 21 August 2014, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) IIS
Applications
1 9 (69.23%) MS Excel
2 2 (15.38%) MS Office
Cloud Services
1 8 (61.54%) SaaS
Communications & Networking
1 2 (15.38%) TCP/IP
2 1 (7.69%) DNS
2 1 (7.69%) Internet
2 1 (7.69%) Structured Cabling
2 1 (7.69%) LAN
2 1 (7.69%) WAN
2 1 (7.69%) DHCP
Database & Business Intelligence
1 9 (69.23%) SQL Server
Libraries, Frameworks & Software Standards
1 8 (61.54%) Web Services
1 8 (61.54%) XML
2 1 (7.69%) HTML
Miscellaneous
1 1 (7.69%) Handset
1 1 (7.69%) Smartphone
Operating Systems
1 11 (84.62%) Windows
2 2 (15.38%) Windows XP
2 2 (15.38%) Windows 7
3 1 (7.69%) Windows Server 2003
3 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 2 (15.38%) ITIL
1 2 (15.38%) Configuration Management
1 2 (15.38%) Service Management
1 2 (15.38%) Change Management
1 2 (15.38%) Requirements Management
1 2 (15.38%) Problem Management
Programming Languages
1 9 (69.23%) SQL
2 8 (61.54%) T-SQL
Qualifications
1 2 (15.38%) DV Cleared
1 2 (15.38%) Security Cleared
2 1 (7.69%) MCP
2 1 (7.69%) MCSE
2 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 3 (23.08%) Active Directory
2 1 (7.69%) XenApp
Systems Management
1 8 (61.54%) Systems Management Server (SMS)
2 1 (7.69%) ARCserve
Vendors
1 10 (76.92%) Microsoft
2 2 (15.38%) HP
3 1 (7.69%) Citrix