The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cheltenham region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 40 41 -
Rank change year-on-year
+1 -
Permanent jobs requiring a 2nd Line Support 10 1 0
As % of all permanent IT jobs located in Cheltenham 3.37% 0.45% -
As % of the Job Titles category 3.44% 0.46% -
Number of salaries quoted 8 1 0
Average salary £24,000 £22,500 -
Average salary % change year-on-year
+6.66% -
UK excluding London average salary £25,000 £25,000 £25,000
Job Titles Category
Cheltenham
Permanent IT job ads with a match in the
Job Titles category
291 217 376
As % of all permanent IT jobs located in Cheltenham 97.98% 98.19% 97.41%
Number of salaries quoted 244 198 321
Average salary £40,000 £33,500 £38,000
Average salary % change year-on-year
+19.40% -11.84%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £52,500 £47,500 £50,000
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
2nd Line Support
Gloucestershire

2nd Line Support
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cheltenham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cheltenham

2nd Line Support
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cheltenham region.

2nd Line Support Salary Trend in Cheltenham

2nd Line Support
Top 30 Related IT Skills in Cheltenham

For the 6 months to 11 July 2014, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 10 (83.33%) Windows
2 9 (75.00%) Microsoft
3 8 (66.67%) SQL Server
4 7 (58.33%) SQL
4 7 (58.33%) MS Excel
5 6 (50.00%) SaaS
5 6 (50.00%) Systems Management Server (SMS)
5 6 (50.00%) T-SQL
5 6 (50.00%) Web Services
5 6 (50.00%) XML
6 4 (33.33%) Active Directory
7 3 (25.00%) TCP/IP
7 3 (25.00%) Change Management
8 2 (16.67%) Windows 7
8 2 (16.67%) Requirements Management
8 2 (16.67%) Problem Management
8 2 (16.67%) DV Cleared
8 2 (16.67%) Security Cleared
8 2 (16.67%) DNS
8 2 (16.67%) Microsoft Certification
8 2 (16.67%) Windows Server 2003
8 2 (16.67%) HP
8 2 (16.67%) Configuration Management
8 2 (16.67%) Service Management
8 2 (16.67%) ITIL
8 2 (16.67%) MCP
8 2 (16.67%) IIS
8 2 (16.67%) MS Office
8 2 (16.67%) MCSE
8 2 (16.67%) Windows XP

2nd Line Support
Top Related IT Skills in Cheltenham by Category

For the 6 months to 11 July 2014, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) IIS
2 1 (8.33%) SharePoint
2 1 (8.33%) MS Exchange
2 1 (8.33%) Exchange Server 2003
Applications
1 7 (58.33%) MS Excel
2 2 (16.67%) MS Office
Cloud Services
1 6 (50.00%) SaaS
Communications & Networking
1 3 (25.00%) TCP/IP
2 2 (16.67%) DNS
3 1 (8.33%) Internet
3 1 (8.33%) Firewall
3 1 (8.33%) Structured Cabling
3 1 (8.33%) LAN
3 1 (8.33%) WAN
3 1 (8.33%) DHCP
Database & Business Intelligence
1 8 (66.67%) SQL Server
Libraries, Frameworks & Software Standards
1 6 (50.00%) Web Services
1 6 (50.00%) XML
2 1 (8.33%) HTML
Miscellaneous
1 1 (8.33%) Handset
1 1 (8.33%) Smartphone
Operating Systems
1 10 (83.33%) Windows
2 2 (16.67%) Windows XP
2 2 (16.67%) Windows Server 2003
2 2 (16.67%) Windows 7
3 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 3 (25.00%) Change Management
2 2 (16.67%) ITIL
2 2 (16.67%) Configuration Management
2 2 (16.67%) Service Management
2 2 (16.67%) Requirements Management
2 2 (16.67%) Problem Management
3 1 (8.33%) Incident Management
Programming Languages
1 7 (58.33%) SQL
2 6 (50.00%) T-SQL
Qualifications
1 2 (16.67%) MCP
1 2 (16.67%) MCSE
1 2 (16.67%) Microsoft Certification
1 2 (16.67%) DV Cleared
1 2 (16.67%) Security Cleared
2 1 (8.33%) MCTS
2 1 (8.33%) MCSA
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 4 (33.33%) Active Directory
2 1 (8.33%) XenApp
Systems Management
1 6 (50.00%) Systems Management Server (SMS)
2 1 (8.33%) ARCserve
Vendors
1 9 (75.00%) Microsoft
2 2 (16.67%) HP
3 1 (8.33%) Citrix