The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 44 54 -
Rank change year-on-year
+10 -
Permanent jobs requiring a 2nd Line Support 14 2 0
As % of all permanent IT jobs located in Cheltenham 3.48% 0.58% -
As % of the Job Titles category 3.63% 0.61% -
Number of salaries quoted 12 2 0
Average salary £21,500 £22,000 -
Average salary % change year-on-year
-2.27% -
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheltenham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheltenham
Permanent IT job ads with a match in the
Job Titles category
386 326 232
As % of all permanent IT jobs located in Cheltenham 96.02% 95.04% 98.31%
Number of salaries quoted 310 292 223
Average salary £40,000 £37,500 £33,500
Average salary % change year-on-year
+6.66% +11.94%
90% offered a salary of more than £23,000 £25,000 £25,000
10% offered a salary of more than £57,500 £50,000 £51,450
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cheltenham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cheltenham

2nd Line Support
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cheltenham region.

2nd Line Support Salary Trend in Cheltenham

2nd Line Support
Top 30 Related IT Skills in Cheltenham

For the 6 months to 17 April 2015, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (70.00%) Windows
2 12 (60.00%) Citrix
3 11 (55.00%) VMware
4 10 (50.00%) Active Directory
5 9 (45.00%) Windows Server 2008
6 7 (35.00%) Windows Server 2012
6 7 (35.00%) Windows Server 2003
7 6 (30.00%) VMware Infrastructure
8 5 (25.00%) Hyper-V
8 5 (25.00%) Advertising
8 5 (25.00%) MS Exchange
9 4 (20.00%) Microsoft
9 4 (20.00%) SQL
9 4 (20.00%) SQL Server
9 4 (20.00%) Exchange Server 2010
9 4 (20.00%) Document Management
10 3 (15.00%) Kofax
11 2 (10.00%) Service Management
11 2 (10.00%) MS Office
11 2 (10.00%) ITIL
11 2 (10.00%) MS Excel
11 2 (10.00%) ERP
11 2 (10.00%) CCNA
11 2 (10.00%) Cisco Certification
11 2 (10.00%) Exchange Server 2007
11 2 (10.00%) Dynamics AX
11 2 (10.00%) Exchange Server 2003
11 2 (10.00%) Exchange Server 2013
12 1 (5.00%) Team Foundation Server
12 1 (5.00%) Windows 7

2nd Line Support
Top Related IT Skills in Cheltenham by Category

For the 6 months to 17 April 2015, IT jobs across the Cheltenham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (25.00%) MS Exchange
2 4 (20.00%) Exchange Server 2010
3 2 (10.00%) Exchange Server 2013
3 2 (10.00%) Exchange Server 2003
3 2 (10.00%) Exchange Server 2007
Applications
1 2 (10.00%) MS Office
1 2 (10.00%) MS Excel
Business Applications
1 2 (10.00%) Dynamics AX
Cloud Services
1 1 (5.00%) Office 365
Communications & Networking
1 1 (5.00%) PBX
1 1 (5.00%) Internet
Database & Business Intelligence
1 4 (20.00%) SQL Server
Development Applications
1 1 (5.00%) Team Foundation Server
General
1 5 (25.00%) Advertising
2 1 (5.00%) Telecoms
2 1 (5.00%) Finance
Miscellaneous
1 1 (5.00%) EPoS
1 1 (5.00%) Visualisation
Operating Systems
1 14 (70.00%) Windows
2 9 (45.00%) Windows Server 2008
3 7 (35.00%) Windows Server 2003
3 7 (35.00%) Windows Server 2012
4 1 (5.00%) Windows 7
4 1 (5.00%) Linux
Processes & Methodologies
1 4 (20.00%) Document Management
2 2 (10.00%) ITIL
2 2 (10.00%) ERP
2 2 (10.00%) Service Management
3 1 (5.00%) Asset Management
Programming Languages
1 4 (20.00%) SQL
Qualifications
1 2 (10.00%) CCNA
1 2 (10.00%) Cisco Certification
2 1 (5.00%) Microsoft Certification
2 1 (5.00%) Degree
2 1 (5.00%) MCSA
System Software
1 10 (50.00%) Active Directory
2 6 (30.00%) VMware Infrastructure
3 5 (25.00%) Hyper-V
Vendors
1 12 (60.00%) Citrix
2 11 (55.00%) VMware
3 4 (20.00%) Microsoft
4 3 (15.00%) Kofax
5 1 (5.00%) Cisco
5 1 (5.00%) SonicWALL