The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Chippenham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 33 13 28
Rank change year-on-year
-20 +15
Permanent jobs requiring a 2nd Line Support 15 10 5
As % of all permanent IT jobs located in Chippenham 6.88% 12.66% 3.18%
As % of the Job Titles category 7.11% 12.82% 3.27%
Number of salaries quoted 15 10 5
Average salary £23,000 £25,000 £23,500
Average salary % change year-on-year
-8.00% +6.38%
90% offered a salary of more than £20,000 £24,300 £21,200
10% offered a salary of more than £24,000 £25,000 £26,800
UK excluding London average salary £24,000 £25,000 £24,500
% change year-on-year
-4.00% +2.04%
2nd Line Support
Wiltshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Chippenham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Chippenham
Permanent IT job ads with a match in the
Job Titles category
211 78 153
As % of all permanent IT jobs located in Chippenham 96.79% 98.73% 97.45%
Number of salaries quoted 201 77 143
Average salary £32,500 £30,500 £35,000
Average salary % change year-on-year
+6.55% -12.85%
90% offered a salary of more than £23,000 £24,500 £25,500
10% offered a salary of more than £42,500 £50,000 £49,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Chippenham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Chippenham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Chippenham

2nd Line Support
Salary Trend in Chippenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Chippenham region.

2nd Line Support Salary Trend in Chippenham

2nd Line Support
Top 30 Related IT Skills in Chippenham

For the 6 months to 28 August 2014, IT jobs across the Chippenham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (82.35%) Windows
1 14 (82.35%) SLA
2 13 (76.47%) MS Excel
2 13 (76.47%) Firewall
2 13 (76.47%) Windows Server 2008
3 10 (58.82%) Change Control
3 10 (58.82%) Risk Management
3 10 (58.82%) MS PowerPoint
3 10 (58.82%) VPN
3 10 (58.82%) Windows Vista
3 10 (58.82%) Windows XP
3 10 (58.82%) Windows Server 2003
3 10 (58.82%) Service Management
3 10 (58.82%) Microsoft
3 10 (58.82%) Active Directory
3 10 (58.82%) MS Office
4 4 (23.53%) Linux
5 3 (17.65%) HP
5 3 (17.65%) A+ Certification
5 3 (17.65%) Red Hat
5 3 (17.65%) Firmware
5 3 (17.65%) Service Delivery
5 3 (17.65%) Disaster Recovery
5 3 (17.65%) Symantec
5 3 (17.65%) MS Exchange
5 3 (17.65%) Exchange Server 2007
5 3 (17.65%) Time Management
5 3 (17.65%) VMware Infrastructure
5 3 (17.65%) Technical Architecture
5 3 (17.65%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in Chippenham by Category

For the 6 months to 28 August 2014, IT jobs across the Chippenham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) MS Exchange
1 3 (17.65%) Exchange Server 2007
1 3 (17.65%) Exchange Server 2010
Applications
1 13 (76.47%) MS Excel
2 10 (58.82%) MS PowerPoint
2 10 (58.82%) MS Office
Communications & Networking
1 13 (76.47%) Firewall
2 10 (58.82%) VPN
Libraries, Frameworks & Software Standards
1 1 (5.88%) Web Services
Miscellaneous
1 3 (17.65%) Firmware
2 1 (5.88%) Statistics
Operating Systems
1 14 (82.35%) Windows
2 13 (76.47%) Windows Server 2008
3 10 (58.82%) Windows Vista
3 10 (58.82%) Windows XP
3 10 (58.82%) Windows Server 2003
4 4 (23.53%) Linux
Processes & Methodologies
1 10 (58.82%) Change Control
1 10 (58.82%) Risk Management
1 10 (58.82%) Service Management
2 3 (17.65%) Service Delivery
2 3 (17.65%) Disaster Recovery
2 3 (17.65%) Time Management
2 3 (17.65%) Technical Architecture
2 3 (17.65%) Root Cause Analysis
2 3 (17.65%) Performance Tuning
2 3 (17.65%) Network Monitoring
2 3 (17.65%) Continuous Improvement
3 1 (5.88%) ITIL
Qualifications
1 3 (17.65%) A+ Certification
Quality Assurance & Compliance
1 14 (82.35%) SLA
System Software
1 10 (58.82%) Active Directory
2 3 (17.65%) VMware Infrastructure
Systems Management
1 3 (17.65%) NetBackup
1 3 (17.65%) Backup Exec
Vendors
1 10 (58.82%) Microsoft
2 3 (17.65%) HP
2 3 (17.65%) Red Hat
2 3 (17.65%) Symantec
2 3 (17.65%) VMware
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