The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 52 88 93
Rank change year-on-year
+36 +5
Permanent jobs requiring a 2nd Line Support 42 12 8
As % of all permanent IT jobs located in Wiltshire 3.91% 1.08% 0.81%
As % of the Job Titles category 4.10% 1.11% 0.84%
Number of salaries quoted 42 12 8
Average salary £26,000 £24,000 £24,000
Average salary % change year-on-year
+8.33% -
90% offered a salary of more than £22,500 £20,000 £21,350
10% offered a salary of more than £29,750 £29,500 £25,400
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1024 1079 953
As % of all permanent IT jobs located in Wiltshire 95.43% 96.77% 96.75%
Number of salaries quoted 939 918 845
Average salary £37,500 £40,000 £36,000
Average salary % change year-on-year
-6.25% +11.11%
90% offered a salary of more than £25,000 £27,000 £24,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 9 February 2016.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham +8 20 £26,000 +8.33% 1
Salisbury - 12 £27,000 -
Swindon +7 4 £25,000 +3.87%
Trowbridge - 4 £22,500 -
Corsham - 1 £26,500 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 9 February 2016, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 37 (67.27%) Windows
2 31 (56.36%) MS Exchange
2 31 (56.36%) Microsoft
3 30 (54.55%) Exchange Server 2010
4 20 (36.36%) VMware
5 19 (34.55%) Windows Server 2003
5 19 (34.55%) Active Directory
5 19 (34.55%) ITIL
6 17 (30.91%) Firewall
6 17 (30.91%) Security Cleared
7 16 (29.09%) SC Cleared
7 16 (29.09%) Windows Server 2012
7 16 (29.09%) Citrix
7 16 (29.09%) Cisco
8 15 (27.27%) TCP/IP
8 15 (27.27%) Exchange Server 2007
9 13 (23.64%) Windows Server
9 13 (23.64%) WAN
9 13 (23.64%) SQL
9 13 (23.64%) Juniper
10 12 (21.82%) LAN
10 12 (21.82%) XenApp
11 11 (20.00%) ITIL Certification
11 11 (20.00%) Finance
12 10 (18.18%) Problem Management
13 9 (16.36%) Windows Server 2008
13 9 (16.36%) Wi-Fi
13 9 (16.36%) Service Delivery
13 9 (16.36%) MS Office
13 9 (16.36%) MS Excel

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 9 February 2016, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (56.36%) MS Exchange
2 30 (54.55%) Exchange Server 2010
3 15 (27.27%) Exchange Server 2007
4 1 (1.82%) Exchange Server 2003
Applications
1 9 (16.36%) MS Excel
1 9 (16.36%) MS Office
Cloud Services
1 4 (7.27%) Office 365
Communications & Networking
1 17 (30.91%) Firewall
2 15 (27.27%) TCP/IP
3 13 (23.64%) WAN
4 12 (21.82%) LAN
5 9 (16.36%) Wi-Fi
6 3 (5.45%) DNS
6 3 (5.45%) VPN
7 2 (3.64%) DHCP
7 2 (3.64%) Internet
8 1 (1.82%) ADSL
8 1 (1.82%) Broadband
8 1 (1.82%) Cisco Wireless
8 1 (1.82%) Ethernet
8 1 (1.82%) IP Telephony
8 1 (1.82%) NAS
8 1 (1.82%) SAN
8 1 (1.82%) VoIP
8 1 (1.82%) Wireless
Database & Business Intelligence
1 3 (5.45%) Ingres
1 3 (5.45%) RDBMS
1 3 (5.45%) Relational Database
1 3 (5.45%) SQL Server
General
1 11 (20.00%) Finance
2 2 (3.64%) Automotive
2 2 (3.64%) Manufacturing
Miscellaneous
1 5 (9.09%) Blackberry
2 4 (7.27%) Driving Licence
3 1 (1.82%) iPhone
Operating Systems
1 37 (67.27%) Windows
2 19 (34.55%) Windows Server 2003
3 16 (29.09%) Windows Server 2012
4 13 (23.64%) Windows Server
5 9 (16.36%) Windows Server 2008
6 5 (9.09%) Apple iOS
6 5 (9.09%) Windows 7
7 4 (7.27%) Android
7 4 (7.27%) Mac OS
8 3 (5.45%) Windows 8
8 3 (5.45%) Windows XP
9 2 (3.64%) Linux
10 1 (1.82%) Mac OS X
10 1 (1.82%) Windows 10
Processes & Methodologies
1 19 (34.55%) ITIL
2 10 (18.18%) Problem Management
3 9 (16.36%) Service Delivery
4 6 (10.91%) Incident Management
5 5 (9.09%) Performance Monitoring
6 4 (7.27%) Continuous Improvement
6 4 (7.27%) Data Protection
7 2 (3.64%) Business Continuity
7 2 (3.64%) Service Management
8 1 (1.82%) CRM
8 1 (1.82%) Facilities Management
8 1 (1.82%) Time Management
Programming Languages
1 13 (23.64%) SQL
Qualifications
1 17 (30.91%) Security Cleared
2 16 (29.09%) SC Cleared
3 11 (20.00%) ITIL Certification
4 4 (7.27%) CCNA
4 4 (7.27%) Cisco Certification
5 2 (3.64%) MCP
5 2 (3.64%) Microsoft Certification
6 1 (1.82%) CCNP
Quality Assurance & Compliance
1 8 (14.55%) SLA
2 1 (1.82%) ISO/IEC 27001
System Software
1 19 (34.55%) Active Directory
2 12 (21.82%) XenApp
3 3 (5.45%) VMware Infrastructure
4 1 (1.82%) BitLocker
4 1 (1.82%) Terminal Services
4 1 (1.82%) UAG
4 1 (1.82%) vSphere
Systems Management
1 5 (9.09%) Norton AntiVirus
2 2 (3.64%) SCCM
3 1 (1.82%) SCOM
Vendors
1 31 (56.36%) Microsoft
2 20 (36.36%) VMware
3 16 (29.09%) Cisco
3 16 (29.09%) Citrix
4 13 (23.64%) Juniper
5 5 (9.09%) Symantec
6 2 (3.64%) Wyse
7 1 (1.82%) Apple
7 1 (1.82%) AppSense
7 1 (1.82%) Avaya
7 1 (1.82%) Dell
7 1 (1.82%) HP
7 1 (1.82%) MobileIron
7 1 (1.82%) NetApp
7 1 (1.82%) Sage
7 1 (1.82%) ServiceNow
7 1 (1.82%) Sophos
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £24000 - £28000 per annum + Benefits
Posted: 6 days ago