The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 82 74 68
Rank change year-on-year
-8 -6
Permanent jobs requiring a 2nd Line Support 17 17 19
As % of all permanent IT jobs located in Wiltshire 1.47% 1.75% 2.04%
As % of the Job Titles category 1.55% 1.82% 2.14%
Number of salaries quoted 16 16 17
Average salary £25,750 £23,000 £25,000
Average salary % change year-on-year
+11.95% -8.00%
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1098 932 887
As % of all permanent IT jobs located in Wiltshire 94.74% 95.88% 95.17%
Number of salaries quoted 944 806 775
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £26,500 £24,500 £27,500
10% offered a salary of more than £52,500 £55,000 £59,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 2 July 2015.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -2 9 £21,250 -7.60%
Corsham - 3 £36,750 -
Chippenham -6 2 £26,500 +15.21%
Salisbury -24 1 £26,500 -1.85%
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 2 July 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (85.71%) Windows
2 17 (60.71%) Active Directory
3 15 (53.57%) Microsoft
4 14 (50.00%) MS Exchange
5 10 (35.71%) WAN
6 9 (32.14%) LAN
6 9 (32.14%) MS Excel
6 9 (32.14%) Finance
7 8 (28.57%) VMware
7 8 (28.57%) Windows Server 2003
7 8 (28.57%) Internet
7 8 (28.57%) DNS
7 8 (28.57%) SLA
7 8 (28.57%) Windows Server 2008
7 8 (28.57%) Windows 7
8 7 (25.00%) Windows Server 2012
8 7 (25.00%) Marketing
8 7 (25.00%) DHCP
8 7 (25.00%) WLAN
8 7 (25.00%) MS Office
8 7 (25.00%) Firewall
9 6 (21.43%) Windows XP
9 6 (21.43%) VMware Infrastructure
10 5 (17.86%) VoIP
10 5 (17.86%) ITIL
10 5 (17.86%) TCP/IP
10 5 (17.86%) VPN
10 5 (17.86%) Cisco
11 4 (14.29%) Linux
11 4 (14.29%) SQL

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 2 July 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (50.00%) MS Exchange
2 2 (7.14%) Exchange Server 2003
2 2 (7.14%) Exchange Server 2010
3 1 (3.57%) Exchange Server 2007
Applications
1 9 (32.14%) MS Excel
2 7 (25.00%) MS Office
Communications & Networking
1 10 (35.71%) WAN
2 9 (32.14%) LAN
3 8 (28.57%) DNS
3 8 (28.57%) Internet
4 7 (25.00%) Firewall
4 7 (25.00%) WLAN
4 7 (25.00%) DHCP
5 5 (17.86%) TCP/IP
5 5 (17.86%) VPN
5 5 (17.86%) VoIP
6 4 (14.29%) Wireless
7 3 (10.71%) IPsec
7 3 (10.71%) VLAN
8 2 (7.14%) Spanning Tree
8 2 (7.14%) TETRA
8 2 (7.14%) DASS2
8 2 (7.14%) DPNSS
8 2 (7.14%) PBX
9 1 (3.57%) SSL
9 1 (3.57%) SAN
Database & Business Intelligence
1 1 (3.57%) SQL Server
General
1 9 (32.14%) Finance
2 7 (25.00%) Marketing
3 1 (3.57%) Telecoms
3 1 (3.57%) Banking
Miscellaneous
1 1 (3.57%) Blackberry
1 1 (3.57%) Data Centre
Operating Systems
1 24 (85.71%) Windows
2 8 (28.57%) Windows Server 2008
2 8 (28.57%) Windows Server 2003
2 8 (28.57%) Windows 7
3 7 (25.00%) Windows Server 2012
4 6 (21.43%) Windows XP
5 4 (14.29%) Linux
6 2 (7.14%) Windows 2000 Server
6 2 (7.14%) Windows 8
7 1 (3.57%) Apple iOS
7 1 (3.57%) Android
7 1 (3.57%) CentOS
7 1 (3.57%) Red Hat Enterprise Linux
7 1 (3.57%) Mac OS
7 1 (3.57%) Windows 2000
7 1 (3.57%) Windows NT
Processes & Methodologies
1 5 (17.86%) ITIL
2 3 (10.71%) Service Delivery
3 2 (7.14%) Workflow
3 2 (7.14%) Network Management
4 1 (3.57%) Contact Management
4 1 (3.57%) Business Continuity
4 1 (3.57%) Network Design
4 1 (3.57%) Technical Architecture
4 1 (3.57%) PRINCE2
4 1 (3.57%) Six Sigma
4 1 (3.57%) Service Management
4 1 (3.57%) CMMI
Programming Languages
1 4 (14.29%) SQL
Qualifications
1 2 (7.14%) MCSE
1 2 (7.14%) MCSA
1 2 (7.14%) CCNA
1 2 (7.14%) Cisco Certification
1 2 (7.14%) Microsoft Certification
1 2 (7.14%) MCDST
1 2 (7.14%) CCENT
2 1 (3.57%) Security Cleared
2 1 (3.57%) A+ Certification
2 1 (3.57%) CCNP
2 1 (3.57%) MCP
2 1 (3.57%) HNC
Quality Assurance & Compliance
1 8 (28.57%) SLA
System Software
1 17 (60.71%) Active Directory
2 6 (21.43%) VMware Infrastructure
3 4 (14.29%) Hyper-V
4 2 (7.14%) vSphere
5 1 (3.57%) vCloud
5 1 (3.57%) BitLocker
Systems Management
1 1 (3.57%) Backup Exec
1 1 (3.57%) SCCM
Vendors
1 15 (53.57%) Microsoft
2 8 (28.57%) VMware
3 5 (17.86%) Cisco
4 2 (7.14%) Siemens
4 2 (7.14%) Nortel
5 1 (3.57%) Citrix
5 1 (3.57%) NetApp
5 1 (3.57%) HP
5 1 (3.57%) ServiceNow