The statistics below represent IT jobs advertised across the Wiltshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 55 75 73
Rank change year-on-year
+20 -2
Permanent jobs requiring a 2nd Line Support 28 28 18
As % of all permanent IT jobs located in Wiltshire 3.04% 2.40% 1.89%
As % of the Job Titles category 3.11% 2.48% 1.95%
Number of salaries quoted 25 21 17
Median salary £27,500 £25,000 £23,000
Median salary % change year-on-year
+10.00% +8.69%
90% offered a salary of more than £25,000 £20,000 £22,300
10% offered a salary of more than £30,250 £28,000 £27,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
901 1128 922
As % of all permanent IT jobs located in Wiltshire 97.72% 96.49% 96.65%
Number of salaries quoted 780 952 796
Median salary £40,000 £38,000 £38,500
Median salary % change year-on-year
+5.26% -1.29%
90% offered a salary of more than £25,000 £26,500 £24,500
10% offered a salary of more than £55,000 £60,000 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham +10 16 £26,000 -1.88% 1
Swindon +5 3 £30,000 +41.17% 1
Corsham -9 3 £25,000 -31.97%
Trowbridge +8 1 £22,500 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 29 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 63 (80.77%) Windows
2 60 (76.92%) MS Exchange
3 57 (73.08%) Exchange Server 2010
4 51 (65.38%) Microsoft
5 50 (64.10%) Windows Server 2003
6 46 (58.97%) VMware
7 42 (53.85%) Security Cleared
8 41 (52.56%) SC Cleared
8 41 (52.56%) Windows Server 2012
9 38 (48.72%) ITIL
10 37 (47.44%) Firewall
10 37 (47.44%) Exchange Server 2007
11 26 (33.33%) ITIL Certification
12 23 (29.49%) MS Excel
13 22 (28.21%) Cisco
14 21 (26.92%) SLA
15 20 (25.64%) Juniper
16 18 (23.08%) Active Directory
17 17 (21.79%) CCNA
17 17 (21.79%) Cisco Certification
17 17 (21.79%) Windows Server 2008
17 17 (21.79%) Office 365
18 15 (19.23%) LAN
18 15 (19.23%) WAN
19 14 (17.95%) Finance
20 13 (16.67%) SQL
21 12 (15.38%) Driving Licence
22 11 (14.10%) Windows 7
22 11 (14.10%) Citrix
23 10 (12.82%) TCP/IP

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (76.92%) MS Exchange
2 57 (73.08%) Exchange Server 2010
3 37 (47.44%) Exchange Server 2007
Applications
1 23 (29.49%) MS Excel
2 8 (10.26%) MS Office
Cloud Services
1 17 (21.79%) Office 365
Communications & Networking
1 37 (47.44%) Firewall
2 15 (19.23%) LAN
2 15 (19.23%) WAN
3 10 (12.82%) TCP/IP
4 9 (11.54%) DHCP
4 9 (11.54%) DNS
5 4 (5.13%) Wi-Fi
6 1 (1.28%) IP Telephony
6 1 (1.28%) VPN
Database & Business Intelligence
1 9 (11.54%) SQL Server
2 7 (8.97%) RDBMS
2 7 (8.97%) Relational Database
3 4 (5.13%) Ingres
4 2 (2.56%) Oracle Database
General
1 14 (17.95%) Finance
2 2 (2.56%) Automotive
2 2 (2.56%) Local Government
2 2 (2.56%) Manufacturing
Miscellaneous
1 12 (15.38%) Driving Licence
2 2 (2.56%) CMDB
3 1 (1.28%) Blackberry
Operating Systems
1 63 (80.77%) Windows
2 50 (64.10%) Windows Server 2003
3 41 (52.56%) Windows Server 2012
4 17 (21.79%) Windows Server 2008
5 11 (14.10%) Windows 7
6 10 (12.82%) Linux
7 9 (11.54%) Windows Server
7 9 (11.54%) Windows XP
8 7 (8.97%) Unix
9 2 (2.56%) Solaris
10 1 (1.28%) Android
10 1 (1.28%) Apple iOS
10 1 (1.28%) Mac OS
Processes & Methodologies
1 38 (48.72%) ITIL
2 10 (12.82%) Problem Management
3 8 (10.26%) Service Delivery
4 7 (8.97%) Performance Monitoring
5 6 (7.69%) Data Protection
6 5 (6.41%) Time Management
7 4 (5.13%) Incident Management
8 3 (3.85%) Continuous Improvement
9 2 (2.56%) Configuration Management
9 2 (2.56%) Mentoring
10 1 (1.28%) Service Management
Programming Languages
1 13 (16.67%) SQL
2 2 (2.56%) C
2 2 (2.56%) C++
2 2 (2.56%) VB
2 2 (2.56%) VC++
Qualifications
1 42 (53.85%) Security Cleared
2 41 (52.56%) SC Cleared
3 26 (33.33%) ITIL Certification
4 17 (21.79%) CCNA
4 17 (21.79%) Cisco Certification
5 2 (2.56%) ITIL Foundation Certificate
6 1 (1.28%) BC Cleared
6 1 (1.28%) Microsoft Certification
Quality Assurance & Compliance
1 21 (26.92%) SLA
System Software
1 18 (23.08%) Active Directory
2 10 (12.82%) XenApp
3 7 (8.97%) VMware Infrastructure
4 2 (2.56%) Microsoft Virtual Server
4 2 (2.56%) Virtual Servers
5 1 (1.28%) BitLocker
5 1 (1.28%) VMware ESX
Systems Management
1 6 (7.69%) Norton AntiVirus
2 1 (1.28%) SCCM
2 1 (1.28%) WSUS
Vendors
1 51 (65.38%) Microsoft
2 46 (58.97%) VMware
3 22 (28.21%) Cisco
4 20 (25.64%) Juniper
5 11 (14.10%) Citrix
6 6 (7.69%) Symantec
7 2 (2.56%) Oracle
8 1 (1.28%) ServiceNow
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £27000 - £28000 per annum + Benefits
Posted: 2 days ago
Swindon, Wiltshire
IMEX Technical Services Ltd
Salary: From £25,000 to £30,000 per annum Optional 24/7 On-Call Rota
Posted: 19 days ago