The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 82 73 74
Rank change year-on-year
-9 +1
Permanent jobs requiring a 2nd Line Support 18 26 18
As % of all permanent IT jobs located in Wiltshire 1.57% 2.12% 1.84%
As % of the Job Titles category 1.65% 2.20% 1.91%
Number of salaries quoted 18 25 15
Average salary £25,750 £23,000 £25,000
Average salary % change year-on-year
+11.95% -8.00%
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1092 1180 942
As % of all permanent IT jobs located in Wiltshire 95.37% 96.33% 96.42%
Number of salaries quoted 976 992 791
Average salary £40,000 £37,000 £38,000
Average salary % change year-on-year
+8.10% -2.63%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £55,000 £55,000 £52,966
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 28 August 2015.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +15 10 £23,000 - 2
Chippenham -7 3 £26,500 +15.21%
Corsham - 2 £36,750 -
Trowbridge - 1 £26,500 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 28 August 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (85.71%) Windows
2 18 (64.29%) Microsoft
2 18 (64.29%) Active Directory
3 13 (46.43%) MS Exchange
4 11 (39.29%) VMware
4 11 (39.29%) Windows 7
5 10 (35.71%) Windows Server 2003
5 10 (35.71%) WAN
6 9 (32.14%) DNS
6 9 (32.14%) SLA
6 9 (32.14%) LAN
6 9 (32.14%) Finance
7 8 (28.57%) Firewall
7 8 (28.57%) Internet
7 8 (28.57%) MS Excel
7 8 (28.57%) DHCP
7 8 (28.57%) Windows Server 2012
7 8 (28.57%) Marketing
7 8 (28.57%) Windows Server 2008
8 7 (25.00%) VMware Infrastructure
8 7 (25.00%) TCP/IP
8 7 (25.00%) WLAN
8 7 (25.00%) Windows XP
9 6 (21.43%) VoIP
9 6 (21.43%) SQL
9 6 (21.43%) VPN
10 5 (17.86%) Hyper-V
10 5 (17.86%) MS Office
10 5 (17.86%) ITIL
11 4 (14.29%) Service Delivery

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 28 August 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (46.43%) MS Exchange
2 3 (10.71%) Exchange Server 2003
3 1 (3.57%) Exchange Server 2010
Applications
1 8 (28.57%) MS Excel
2 5 (17.86%) MS Office
Communications & Networking
1 10 (35.71%) WAN
2 9 (32.14%) LAN
2 9 (32.14%) DNS
3 8 (28.57%) Internet
3 8 (28.57%) Firewall
3 8 (28.57%) DHCP
4 7 (25.00%) WLAN
4 7 (25.00%) TCP/IP
5 6 (21.43%) VPN
5 6 (21.43%) VoIP
6 3 (10.71%) PBX
6 3 (10.71%) DASS2
6 3 (10.71%) DPNSS
6 3 (10.71%) IPsec
6 3 (10.71%) TETRA
6 3 (10.71%) VLAN
7 2 (7.14%) Spanning Tree
7 2 (7.14%) Wireless
8 1 (3.57%) SSL
8 1 (3.57%) SAN
General
1 9 (32.14%) Finance
2 8 (28.57%) Marketing
3 1 (3.57%) Advertising
Miscellaneous
1 2 (7.14%) Blackberry
2 1 (3.57%) iPhone
2 1 (3.57%) Analytical Skills
2 1 (3.57%) Data Centre
Operating Systems
1 24 (85.71%) Windows
2 11 (39.29%) Windows 7
3 10 (35.71%) Windows Server 2003
4 8 (28.57%) Windows Server 2012
4 8 (28.57%) Windows Server 2008
5 7 (25.00%) Windows XP
6 3 (10.71%) Windows 8
6 3 (10.71%) Windows 2000 Server
6 3 (10.71%) Linux
7 1 (3.57%) Windows 2000
7 1 (3.57%) Windows NT
7 1 (3.57%) CentOS
7 1 (3.57%) Red Hat Enterprise Linux
7 1 (3.57%) Mac OS
7 1 (3.57%) Android
7 1 (3.57%) Apple iOS
Processes & Methodologies
1 5 (17.86%) ITIL
2 4 (14.29%) Service Delivery
3 3 (10.71%) Workflow
4 2 (7.14%) Service Management
4 2 (7.14%) Network Management
5 1 (3.57%) CMMI
5 1 (3.57%) PRINCE2
5 1 (3.57%) Six Sigma
5 1 (3.57%) Contact Management
5 1 (3.57%) Network Design
5 1 (3.57%) Data Protection
Programming Languages
1 6 (21.43%) SQL
Qualifications
1 3 (10.71%) Microsoft Certification
2 2 (7.14%) MCDST
2 2 (7.14%) CCENT
2 2 (7.14%) MCSE
2 2 (7.14%) MCSA
2 2 (7.14%) CCNA
2 2 (7.14%) Cisco Certification
3 1 (3.57%) CCNP
3 1 (3.57%) Security Cleared
3 1 (3.57%) HNC
Quality Assurance & Compliance
1 9 (32.14%) SLA
System Software
1 18 (64.29%) Active Directory
2 7 (25.00%) VMware Infrastructure
3 5 (17.86%) Hyper-V
4 2 (7.14%) vSphere
5 1 (3.57%) UAG
5 1 (3.57%) vCloud
5 1 (3.57%) BitLocker
5 1 (3.57%) Terminal Services
Systems Management
1 1 (3.57%) SCCM
Vendors
1 18 (64.29%) Microsoft
2 11 (39.29%) VMware
3 3 (10.71%) Cisco
3 3 (10.71%) Siemens
3 3 (10.71%) Nortel
4 2 (7.14%) HP
5 1 (3.57%) Dell
5 1 (3.57%) Apple
5 1 (3.57%) Sophos
5 1 (3.57%) Citrix
5 1 (3.57%) Avaya
5 1 (3.57%) NetApp
5 1 (3.57%) ServiceNow
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: 21 hours ago
Swindon
Capita - ITIN
Salary: £20000.00 - £25000.00 per annum
Posted: 23 days ago