The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wiltshire region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 81 77 81
Rank change year-on-year
-4 +4
Permanent jobs requiring a 2nd Line Support 9 8 9
As % of all permanent IT jobs located in Wiltshire 0.86% 0.86% 0.83%
As % of the Job Titles category 0.91% 0.90% 0.89%
Number of salaries quoted 8 8 9
Average salary £25,500 £23,000 £29,000
Average salary % change year-on-year
+10.86% -20.68%
90% offered a salary of more than £24,050 £22,350 £25,200
10% offered a salary of more than £27,150 £25,000 £30,600
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
991 893 1010
As % of all permanent IT jobs located in Wiltshire 94.29% 96.12% 93.69%
Number of salaries quoted 873 818 890
Average salary £38,500 £36,500 £37,500
Average salary % change year-on-year
+5.47% -2.66%
90% offered a salary of more than £24,500 £24,000 £22,500
10% offered a salary of more than £60,000 £52,500 £53,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
South West

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Swindon -3 3 £25,250 +7.44%
Chippenham - 2 £24,500 -
Salisbury - 2 £26,500 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 18 April 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (68.75%) Windows
2 9 (56.25%) Microsoft
3 8 (50.00%) Windows XP
4 7 (43.75%) MS Excel
4 7 (43.75%) Windows Vista
5 6 (37.50%) Active Directory
6 5 (31.25%) VPN
6 5 (31.25%) Windows Server 2003
6 5 (31.25%) MS Office
6 5 (31.25%) Service Management
6 5 (31.25%) Firewall
6 5 (31.25%) Windows Server 2008
7 4 (25.00%) Change Control
7 4 (25.00%) Risk Management
7 4 (25.00%) MS PowerPoint
7 4 (25.00%) SQL
7 4 (25.00%) SLA
7 4 (25.00%) Cisco
8 3 (18.75%) HP
8 3 (18.75%) MS Exchange
8 3 (18.75%) VMware Infrastructure
8 3 (18.75%) UNIX
8 3 (18.75%) VMware
8 3 (18.75%) Windows 8
9 2 (12.50%) Exchange Server 2013
9 2 (12.50%) XenApp
9 2 (12.50%) XenDesktop
9 2 (12.50%) Exchange Server 2010
9 2 (12.50%) Citrix
10 1 (6.25%) Avaya

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 18 April 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (18.75%) MS Exchange
2 2 (12.50%) Exchange Server 2013
2 2 (12.50%) Exchange Server 2010
3 1 (6.25%) Exchange Server 2003
Applications
1 7 (43.75%) MS Excel
2 5 (31.25%) MS Office
3 4 (25.00%) MS PowerPoint
Communications & Networking
1 5 (31.25%) VPN
1 5 (31.25%) Firewall
2 1 (6.25%) DNS
2 1 (6.25%) ADSL
2 1 (6.25%) Broadband
2 1 (6.25%) DHCP
2 1 (6.25%) Ethernet
2 1 (6.25%) TCP/IP
2 1 (6.25%) Wireless
Database & Business Intelligence
1 1 (6.25%) SQL Server
Development Applications
1 1 (6.25%) Team Foundation Server
General
1 1 (6.25%) Finance
1 1 (6.25%) Back Office
1 1 (6.25%) Marketing
Libraries, Frameworks & Software Standards
1 1 (6.25%) .NET
1 1 (6.25%) ASP.NET
1 1 (6.25%) Web Services
1 1 (6.25%) XML
1 1 (6.25%) XSLT
1 1 (6.25%) .NET Framework
Miscellaneous
1 1 (6.25%) Blackberry
1 1 (6.25%) iPhone
Operating Systems
1 11 (68.75%) Windows
2 8 (50.00%) Windows XP
3 7 (43.75%) Windows Vista
4 5 (31.25%) Windows Server 2003
4 5 (31.25%) Windows Server 2008
5 3 (18.75%) UNIX
5 3 (18.75%) Windows 8
6 1 (6.25%) Windows 7
Processes & Methodologies
1 5 (31.25%) Service Management
2 4 (25.00%) Change Control
2 4 (25.00%) Risk Management
3 1 (6.25%) ITIL
3 1 (6.25%) Service Delivery
3 1 (6.25%) MVC
3 1 (6.25%) Digital Marketing
3 1 (6.25%) Time Management
3 1 (6.25%) MVVM
Programming Languages
1 4 (25.00%) SQL
2 1 (6.25%) C#
2 1 (6.25%) JavaScript
2 1 (6.25%) VB.NET
Quality Assurance & Compliance
1 4 (25.00%) SLA
2 1 (6.25%) QA
System Software
1 6 (37.50%) Active Directory
2 3 (18.75%) VMware Infrastructure
3 2 (12.50%) XenApp
3 2 (12.50%) XenDesktop
4 1 (6.25%) Hyper-V
4 1 (6.25%) UAG
Vendors
1 9 (56.25%) Microsoft
2 4 (25.00%) Cisco
3 3 (18.75%) HP
3 3 (18.75%) VMware
4 2 (12.50%) Citrix
5 1 (6.25%) Avaya
5 1 (6.25%) Dell