The statistics below represent IT jobs advertised across the Wiltshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 45 78 94
Rank change year-on-year
+33 +16
Permanent jobs requiring a 2nd Line Support 26 12 17
As % of all permanent IT jobs located in Wiltshire 3.54% 1.19% 1.37%
As % of the Job Titles category 3.62% 1.22% 1.42%
Number of salaries quoted 26 12 17
Median salary £29,000 £26,500 £24,000
Median salary % change year-on-year
+9.43% +10.41%
90% offered a salary of more than £22,500 £21,025 £23,300
10% offered a salary of more than £35,000 £34,500 £27,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
718 981 1201
As % of all permanent IT jobs located in Wiltshire 97.82% 97.51% 96.93%
Number of salaries quoted 618 858 1002
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,000 £26,500 £26,000
10% offered a salary of more than £60,000 £57,500 £57,500
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

2nd Line Support
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 3 December 2016.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +31 17 £35,000 +64.70%
Chippenham - 5 £29,000 -
Salisbury -1 2 £28,000 +1.81%
Corsham - 1 £22,500 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 3 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 74 (93.67%) Windows
2 53 (67.09%) MS Exchange
3 50 (63.29%) Windows Server 2003
4 48 (60.76%) Exchange Server 2010
5 42 (53.16%) Microsoft
6 36 (45.57%) VMware
7 32 (40.51%) Security Cleared
8 31 (39.24%) Windows XP
9 30 (37.97%) Windows 7
9 30 (37.97%) Windows Server 2008
10 27 (34.18%) SC Cleared
11 26 (32.91%) Windows Server 2012
11 26 (32.91%) DHCP
11 26 (32.91%) DNS
12 25 (31.65%) Firewall
13 22 (27.85%) Exchange Server 2007
13 22 (27.85%) MS Excel
13 22 (27.85%) ITIL
14 18 (22.78%) Cisco
14 18 (22.78%) Active Directory
15 14 (17.72%) WAN
15 14 (17.72%) LAN
15 14 (17.72%) Office 365
16 13 (16.46%) Cisco Certification
16 13 (16.46%) CCNA
17 12 (15.19%) SLA
17 12 (15.19%) ITIL Certification
17 12 (15.19%) Juniper
18 9 (11.39%) VMware Infrastructure
19 8 (10.13%) MS Office

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (67.09%) MS Exchange
2 48 (60.76%) Exchange Server 2010
3 22 (27.85%) Exchange Server 2007
4 6 (7.59%) SharePoint
4 6 (7.59%) SharePoint 2010
5 2 (2.53%) IIS
Applications
1 22 (27.85%) MS Excel
2 8 (10.13%) MS Office
Cloud Services
1 14 (17.72%) Office 365
2 3 (3.80%) SaaS
Communications & Networking
1 26 (32.91%) DHCP
1 26 (32.91%) DNS
2 25 (31.65%) Firewall
3 14 (17.72%) LAN
3 14 (17.72%) WAN
4 6 (7.59%) Wireless
5 2 (2.53%) TCP/IP
5 2 (2.53%) Wi-Fi
6 1 (1.27%) Internet
6 1 (1.27%) NAS
6 1 (1.27%) SAN
6 1 (1.27%) VPN
6 1 (1.27%) WLAN
Database & Business Intelligence
1 7 (8.86%) SQL Server
2 5 (6.33%) RDBMS
2 5 (6.33%) Relational Database
3 2 (2.53%) Ingres
4 1 (1.27%) MySQL
General
1 3 (3.80%) Finance
2 2 (2.53%) Local Government
3 1 (1.27%) Advertising
Miscellaneous
1 6 (7.59%) Fat Client
1 6 (7.59%) Thin Client
2 4 (5.06%) Driving Licence
3 3 (3.80%) Mobile App
4 1 (1.27%) Analytical Skills
4 1 (1.27%) Cybercrime
Operating Systems
1 74 (93.67%) Windows
2 50 (63.29%) Windows Server 2003
3 31 (39.24%) Windows XP
4 30 (37.97%) Windows 7
4 30 (37.97%) Windows Server 2008
5 26 (32.91%) Windows Server 2012
6 8 (10.13%) Windows Server
7 6 (7.59%) Windows 2000
8 5 (6.33%) Linux
8 5 (6.33%) Unix
9 1 (1.27%) Windows 10
9 1 (1.27%) Windows 8
Processes & Methodologies
1 22 (27.85%) ITIL
2 6 (7.59%) Infrastructure Management
2 6 (7.59%) ITIL V2
2 6 (7.59%) Service Delivery
2 6 (7.59%) Service Management
2 6 (7.59%) Virtual Environments
3 3 (3.80%) Data Protection
3 3 (3.80%) WFM
4 2 (2.53%) Security Patching
4 2 (2.53%) Stakeholder Management
4 2 (2.53%) Technical Analysis
5 1 (1.27%) Business Analysis
5 1 (1.27%) Cybersecurity
Programming Languages
1 8 (10.13%) SQL
Qualifications
1 32 (40.51%) Security Cleared
2 27 (34.18%) SC Cleared
3 13 (16.46%) CCNA
3 13 (16.46%) Cisco Certification
4 12 (15.19%) ITIL Certification
5 7 (8.86%) DV Cleared
6 3 (3.80%) Microsoft Certification
7 2 (2.53%) MCITP
7 2 (2.53%) MCSA
8 1 (1.27%) MCDST
8 1 (1.27%) MCP
Quality Assurance & Compliance
1 12 (15.19%) SLA
2 1 (1.27%) QA
System Software
1 18 (22.78%) Active Directory
2 9 (11.39%) VMware Infrastructure
3 4 (5.06%) VMware ESX
4 2 (2.53%) Firmware
5 1 (1.27%) Hyper-V
Systems Management
1 1 (1.27%) WSUS
Vendors
1 42 (53.16%) Microsoft
2 36 (45.57%) VMware
3 18 (22.78%) Cisco
4 12 (15.19%) Juniper
5 6 (7.59%) Citrix
6 1 (1.27%) Apple