The statistics below represent IT jobs advertised across the Wiltshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 63 80 81
Rank change year-on-year
+17 +1
Permanent jobs requiring a 2nd Line Support 23 17 13
As % of all permanent IT jobs located in Wiltshire 2.47% 1.65% 1.33%
As % of the Job Titles category 2.56% 1.73% 1.40%
Number of salaries quoted 23 10 12
Median salary £27,500 £22,750 £26,000
Median salary % change year-on-year
+20.87% -12.50%
90% offered a salary of more than £25,000 £20,000 £23,150
10% offered a salary of more than £30,250 £26,650 £27,000
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
900 984 927
As % of all permanent IT jobs located in Wiltshire 96.67% 95.63% 95.08%
Number of salaries quoted 793 792 819
Median salary £40,000 £38,000 £40,000
Median salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £57,500 £62,925 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham - 15 £30,000 -
Swindon -2 3 £30,000 +48.14%
Corsham -3 3 £26,500 -
Salisbury +12 1 £22,500 -15.09%
Trowbridge +8 1 £22,500 -6.25%
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 28 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 51 (71.83%) Windows
2 48 (67.61%) MS Exchange
2 48 (67.61%) Exchange Server 2010
3 47 (66.20%) Microsoft
4 41 (57.75%) VMware
5 40 (56.34%) Windows Server 2003
6 39 (54.93%) SC Cleared
6 39 (54.93%) Security Cleared
7 37 (52.11%) Windows Server 2012
8 34 (47.89%) Exchange Server 2007
8 34 (47.89%) Firewall
8 34 (47.89%) ITIL
9 23 (32.39%) ITIL Certification
10 22 (30.99%) Cisco
11 21 (29.58%) Juniper
12 19 (26.76%) MS Excel
13 17 (23.94%) SLA
14 16 (22.54%) Active Directory
15 14 (19.72%) LAN
15 14 (19.72%) WAN
15 14 (19.72%) SQL
16 13 (18.31%) Citrix
16 13 (18.31%) Cisco Certification
16 13 (18.31%) CCNA
16 13 (18.31%) Office 365
17 12 (16.90%) Finance
18 11 (15.49%) TCP/IP
18 11 (15.49%) XenApp
18 11 (15.49%) Problem Management
19 10 (14.08%) Windows Server 2008

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (67.61%) Exchange Server 2010
1 48 (67.61%) MS Exchange
2 34 (47.89%) Exchange Server 2007
Applications
1 19 (26.76%) MS Excel
2 5 (7.04%) MS Office
Cloud Services
1 13 (18.31%) Office 365
Communications & Networking
1 34 (47.89%) Firewall
2 14 (19.72%) LAN
2 14 (19.72%) WAN
3 11 (15.49%) TCP/IP
4 5 (7.04%) Wi-Fi
5 2 (2.82%) DHCP
5 2 (2.82%) DNS
6 1 (1.41%) IP Telephony
6 1 (1.41%) VPN
Database & Business Intelligence
1 6 (8.45%) SQL Server
2 4 (5.63%) Ingres
2 4 (5.63%) RDBMS
2 4 (5.63%) Relational Database
3 2 (2.82%) Oracle Database
General
1 12 (16.90%) Finance
2 2 (2.82%) Automotive
2 2 (2.82%) Manufacturing
Miscellaneous
1 10 (14.08%) Driving Licence
2 2 (2.82%) Blackberry
2 2 (2.82%) CMDB
Operating Systems
1 51 (71.83%) Windows
2 40 (56.34%) Windows Server 2003
3 37 (52.11%) Windows Server 2012
4 10 (14.08%) Windows Server
4 10 (14.08%) Windows Server 2008
5 5 (7.04%) Linux
6 3 (4.23%) Windows 7
6 3 (4.23%) Windows XP
7 2 (2.82%) Android
7 2 (2.82%) Apple iOS
7 2 (2.82%) Mac OS
7 2 (2.82%) Solaris
7 2 (2.82%) Unix
Processes & Methodologies
1 34 (47.89%) ITIL
2 11 (15.49%) Problem Management
3 8 (11.27%) Service Delivery
4 7 (9.86%) Performance Monitoring
5 6 (8.45%) Data Protection
6 5 (7.04%) Incident Management
6 5 (7.04%) Time Management
7 4 (5.63%) Continuous Improvement
8 2 (2.82%) Configuration Management
8 2 (2.82%) Mentoring
9 1 (1.41%) Service Management
Programming Languages
1 14 (19.72%) SQL
2 2 (2.82%) C
2 2 (2.82%) C++
2 2 (2.82%) VB
2 2 (2.82%) VC++
Qualifications
1 39 (54.93%) SC Cleared
1 39 (54.93%) Security Cleared
2 23 (32.39%) ITIL Certification
3 13 (18.31%) CCNA
3 13 (18.31%) Cisco Certification
4 2 (2.82%) ITIL Foundation Certificate
5 1 (1.41%) BC Cleared
5 1 (1.41%) Microsoft Certification
Quality Assurance & Compliance
1 17 (23.94%) SLA
System Software
1 16 (22.54%) Active Directory
2 11 (15.49%) XenApp
3 6 (8.45%) VMware Infrastructure
4 2 (2.82%) Microsoft Virtual Server
5 1 (1.41%) BitLocker
Systems Management
1 6 (8.45%) Norton AntiVirus
2 1 (1.41%) SCCM
Vendors
1 47 (66.20%) Microsoft
2 41 (57.75%) VMware
3 22 (30.99%) Cisco
4 21 (29.58%) Juniper
5 13 (18.31%) Citrix
6 6 (8.45%) Symantec
7 2 (2.82%) Oracle
8 1 (1.41%) ServiceNow