The statistics below represent IT jobs advertised across the Wiltshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Second Line Support
South West / Wiltshire
Rank 50 60 91
Rank change year-on-year
+10 +31
Permanent jobs requiring a 2nd Line Support 22 32 11
As % of all permanent IT jobs located in Wiltshire 3.00% 3.14% 1.04%
As % of the Job Titles category 3.08% 3.24% 1.07%
Number of salaries quoted 22 32 11
Median salary £25,000 £25,500 £24,000
Median salary % change year-on-year
-1.96% +6.25%
90% offered a salary of more than £22,500 £22,500 £23,500
10% offered a salary of more than £35,000 £27,500 £30,000
UK excluding London median salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
714 988 1029
As % of all permanent IT jobs located in Wiltshire 97.28% 96.86% 97.26%
Number of salaries quoted 623 890 879
Median salary £40,000 £37,500 £40,000
Median salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £24,000 £26,000 £27,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 17 January 2017.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +21 12 £35,000 +42.85% 2
Salisbury +1 10 £22,500 -16.66%
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 17 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 62 (92.54%) Windows
2 40 (59.70%) MS Exchange
3 37 (55.22%) Microsoft
4 34 (50.75%) Windows Server 2003
5 32 (47.76%) Exchange Server 2010
6 25 (37.31%) VMware
6 25 (37.31%) Windows XP
6 25 (37.31%) Windows 7
7 24 (35.82%) Windows Server 2008
8 23 (34.33%) Security Cleared
9 21 (31.34%) SC Cleared
9 21 (31.34%) Active Directory
10 20 (29.85%) DNS
10 20 (29.85%) DHCP
11 19 (28.36%) MS Excel
12 18 (26.87%) LAN
12 18 (26.87%) ITIL
12 18 (26.87%) WAN
13 16 (23.88%) Windows Server 2012
14 15 (22.39%) Firewall
15 13 (19.40%) Cisco
15 13 (19.40%) Exchange Server 2007
16 12 (17.91%) SLA
17 11 (16.42%) Service Management
17 11 (16.42%) Citrix
18 10 (14.93%) ITIL Certification
18 10 (14.93%) Service Delivery
18 10 (14.93%) Windows Server
19 9 (13.43%) Office 365
19 9 (13.43%) CCNA

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (59.70%) MS Exchange
2 32 (47.76%) Exchange Server 2010
3 13 (19.40%) Exchange Server 2007
4 6 (8.96%) SharePoint
4 6 (8.96%) SharePoint 2010
5 2 (2.99%) IIS
Applications
1 19 (28.36%) MS Excel
2 9 (13.43%) MS Office
Cloud Services
1 9 (13.43%) Office 365
2 3 (4.48%) SaaS
Communications & Networking
1 20 (29.85%) DHCP
1 20 (29.85%) DNS
2 18 (26.87%) LAN
2 18 (26.87%) WAN
3 15 (22.39%) Firewall
4 8 (11.94%) Wi-Fi
5 7 (10.45%) TCP/IP
6 6 (8.96%) Wireless
7 2 (2.99%) WLAN
8 1 (1.49%) Internet
8 1 (1.49%) NAS
8 1 (1.49%) SAN
8 1 (1.49%) VPN
Database & Business Intelligence
1 3 (4.48%) SQL Server
2 1 (1.49%) MySQL
General
1 3 (4.48%) Finance
2 1 (1.49%) Advertising
Miscellaneous
1 6 (8.96%) Fat Client
1 6 (8.96%) Thin Client
2 3 (4.48%) Mobile App
3 2 (2.99%) Driving Licence
4 1 (1.49%) Analytical Skills
4 1 (1.49%) Cybercrime
Operating Systems
1 62 (92.54%) Windows
2 34 (50.75%) Windows Server 2003
3 25 (37.31%) Windows 7
3 25 (37.31%) Windows XP
4 24 (35.82%) Windows Server 2008
5 16 (23.88%) Windows Server 2012
6 10 (14.93%) Windows Server
7 6 (8.96%) Windows 2000
8 5 (7.46%) Windows 8
9 1 (1.49%) Windows 10
Processes & Methodologies
1 18 (26.87%) ITIL
2 11 (16.42%) Service Management
3 10 (14.93%) Service Delivery
4 6 (8.96%) Infrastructure Management
4 6 (8.96%) ITIL V2
4 6 (8.96%) Virtual Environments
5 5 (7.46%) Coaching
5 5 (7.46%) Trend Analysis
6 3 (4.48%) WFM
7 2 (2.99%) Data Protection
7 2 (2.99%) Security Patching
7 2 (2.99%) Stakeholder Management
7 2 (2.99%) Technical Analysis
8 1 (1.49%) Business Analysis
8 1 (1.49%) Cybersecurity
Programming Languages
1 2 (2.99%) SQL
Qualifications
1 23 (34.33%) Security Cleared
2 21 (31.34%) SC Cleared
3 10 (14.93%) ITIL Certification
4 9 (13.43%) CCNA
4 9 (13.43%) Cisco Certification
5 7 (10.45%) DV Cleared
6 3 (4.48%) Microsoft Certification
7 2 (2.99%) MCITP
7 2 (2.99%) MCP
7 2 (2.99%) MCSA
8 1 (1.49%) MCDST
8 1 (1.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (17.91%) SLA
2 1 (1.49%) QA
System Software
1 21 (31.34%) Active Directory
2 8 (11.94%) VMware Infrastructure
3 2 (2.99%) Firmware
3 2 (2.99%) VMware ESX
4 1 (1.49%) Hyper-V
Vendors
1 37 (55.22%) Microsoft
2 25 (37.31%) VMware
3 13 (19.40%) Cisco
4 11 (16.42%) Citrix
5 8 (11.94%) Juniper
6 5 (7.46%) Symantec
7 1 (1.49%) Apple
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £30000.00 per annum + Benefits
Posted: 2 days ago
Swindon, Wiltshire
Latcom Ltd
Salary: From £25,000 to £25,000 per annum + Bonus + Good Benefits
Posted: 4 days ago