The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 70 70 92
Rank change year-on-year
0 +22
Permanent jobs requiring a 2nd Line Support 26 22 8
As % of all permanent IT jobs located in Wiltshire 2.15% 2.22% 0.65%
As % of the Job Titles category 2.23% 2.32% 0.68%
Number of salaries quoted 25 18 7
Average salary £23,000 £25,000 £24,500
Average salary % change year-on-year
-8.00% +2.04%
90% offered a salary of more than £20,800 £24,500 £21,200
10% offered a salary of more than £24,000 £25,000 £26,700
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1165 950 1183
As % of all permanent IT jobs located in Wiltshire 96.44% 95.77% 95.94%
Number of salaries quoted 978 794 1054
Average salary £37,000 £37,500 £36,000
Average salary % change year-on-year
-1.33% +4.16%
90% offered a salary of more than £24,000 £25,000 £23,500
10% offered a salary of more than £52,966 £55,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham -15 15 £23,000 -8.00% 4
Swindon -4 7 £23,000 -8.00% 2
Marlborough - 1 £24,000 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 22 August 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 31 (86.11%) Windows
2 21 (58.33%) MS Excel
3 20 (55.56%) Microsoft
4 18 (50.00%) Windows XP
5 17 (47.22%) Active Directory
5 17 (47.22%) Firewall
5 17 (47.22%) SLA
6 15 (41.67%) Windows Server 2008
7 14 (38.89%) Windows Vista
7 14 (38.89%) Windows Server 2003
7 14 (38.89%) MS Office
8 11 (30.56%) VPN
8 11 (30.56%) Service Management
9 10 (27.78%) MS PowerPoint
9 10 (27.78%) Change Control
9 10 (27.78%) Risk Management
9 10 (27.78%) VMware
9 10 (27.78%) MS Exchange
10 8 (22.22%) VMware Infrastructure
11 7 (19.44%) Exchange Server 2010
11 7 (19.44%) HP
11 7 (19.44%) Cisco
12 6 (16.67%) Linux
13 4 (11.11%) SQL
13 4 (11.11%) Citrix
13 4 (11.11%) Service Delivery
13 4 (11.11%) TCP/IP
13 4 (11.11%) Hyper-V
13 4 (11.11%) Exchange Server 2007
13 4 (11.11%) Windows 8

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 22 August 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (27.78%) MS Exchange
2 7 (19.44%) Exchange Server 2010
3 4 (11.11%) Exchange Server 2007
3 4 (11.11%) Exchange Server 2013
4 1 (2.78%) Exchange Server 2003
4 1 (2.78%) SharePoint
Applications
1 21 (58.33%) MS Excel
2 14 (38.89%) MS Office
3 10 (27.78%) MS PowerPoint
Cloud Services
1 3 (8.33%) Office 365
Communications & Networking
1 17 (47.22%) Firewall
2 11 (30.56%) VPN
3 4 (11.11%) TCP/IP
4 2 (5.56%) LAN
4 2 (5.56%) VoIP
4 2 (5.56%) WAN
5 1 (2.78%) Wireless
5 1 (2.78%) Internet
5 1 (2.78%) DHCP
5 1 (2.78%) Ethernet
5 1 (2.78%) ADSL
5 1 (2.78%) Broadband
5 1 (2.78%) DNS
Database & Business Intelligence
1 2 (5.56%) SQL Server
1 2 (5.56%) Big Data
1 2 (5.56%) Relational Database
Development Applications
1 1 (2.78%) Team Foundation Server
General
1 1 (2.78%) Marketing
1 1 (2.78%) Finance
Libraries, Frameworks & Software Standards
1 2 (5.56%) Web Services
2 1 (2.78%) ADO.NET Entity Framework
2 1 (2.78%) WCF
2 1 (2.78%) .NET Framework
2 1 (2.78%) XML
2 1 (2.78%) XSLT
2 1 (2.78%) ASP.NET
2 1 (2.78%) .NET
Miscellaneous
1 3 (8.33%) Firmware
2 1 (2.78%) Enterprise Software
2 1 (2.78%) iPhone
2 1 (2.78%) Statistics
2 1 (2.78%) Fat Client
2 1 (2.78%) Thin Client
2 1 (2.78%) Blackberry
Operating Systems
1 31 (86.11%) Windows
2 18 (50.00%) Windows XP
3 15 (41.67%) Windows Server 2008
4 14 (38.89%) Windows Vista
4 14 (38.89%) Windows Server 2003
5 6 (16.67%) Linux
6 4 (11.11%) Windows 8
7 2 (5.56%) Windows 2000
7 2 (5.56%) UNIX
8 1 (2.78%) Windows Server 2012
8 1 (2.78%) Windows 7
Processes & Methodologies
1 11 (30.56%) Service Management
2 10 (27.78%) Change Control
2 10 (27.78%) Risk Management
3 4 (11.11%) Service Delivery
3 4 (11.11%) Time Management
4 3 (8.33%) Performance Tuning
4 3 (8.33%) Network Monitoring
4 3 (8.33%) Continuous Improvement
4 3 (8.33%) Root Cause Analysis
4 3 (8.33%) Technical Architecture
4 3 (8.33%) Disaster Recovery
4 3 (8.33%) CRM
5 2 (5.56%) ITIL
5 2 (5.56%) Analytics
6 1 (2.78%) MVVM
6 1 (2.78%) Agile Software Development
6 1 (2.78%) Digital Marketing
6 1 (2.78%) Unit Testing
6 1 (2.78%) Multithreading
6 1 (2.78%) Workflow
Programming Languages
1 4 (11.11%) SQL
2 3 (8.33%) Java
3 1 (2.78%) C#
3 1 (2.78%) JavaScript
3 1 (2.78%) VB.NET
Qualifications
1 3 (8.33%) A+ Certification
2 1 (2.78%) Degree
2 1 (2.78%) MCP
Quality Assurance & Compliance
1 17 (47.22%) SLA
2 1 (2.78%) QA
System Software
1 17 (47.22%) Active Directory
2 8 (22.22%) VMware Infrastructure
3 4 (11.11%) Hyper-V
4 3 (8.33%) XenApp
4 3 (8.33%) XenDesktop
5 1 (2.78%) UAG
Systems Management
1 3 (8.33%) NetBackup
1 3 (8.33%) Backup Exec
Vendors
1 20 (55.56%) Microsoft
2 10 (27.78%) VMware
3 7 (19.44%) HP
3 7 (19.44%) Cisco
4 4 (11.11%) Citrix
5 3 (8.33%) Symantec
5 3 (8.33%) Red Hat
6 2 (5.56%) Oracle
6 2 (5.56%) Apple
7 1 (2.78%) Avaya
7 1 (2.78%) McAfee
7 1 (2.78%) SAP
7 1 (2.78%) Dell
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £19000 - £24000 per annum + benefits
Posted: 4 days ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: 4 days ago
Salisbury
Hays IT - Uk Posting account
Salary: £21000.00 - £27000.00 per annum
Posted: 8 days ago
Chippenham
Hays IT - Uk Posting account
Salary: £22000.00 - £26000.00 per annum + excellent benefits
Posted: 15 days ago
Chippenham, Wiltshire
Applied Card Technologies
Salary: From £22,000 to £28,000 per annum + benefits
Posted: 15 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 23 days ago