The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 81 83 75
Rank change year-on-year
+2 -8
Permanent jobs requiring a 2nd Line Support 9 10 10
As % of all permanent IT jobs located in Wiltshire 0.82% 0.99% 1.08%
As % of the Job Titles category 0.87% 1.05% 1.13%
Number of salaries quoted 6 9 10
Average salary £23,250 £26,000 £23,750
Average salary % change year-on-year
-10.57% +9.47%
90% offered a salary of more than £20,250 £24,200 £22,450
10% offered a salary of more than £25,250 £28,000 £25,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1038 953 883
As % of all permanent IT jobs located in Wiltshire 95.14% 93.89% 95.46%
Number of salaries quoted 823 835 800
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £50,000 £55,000 £61,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Malmesbury - 3 £23,500 -
Swindon -7 2 £20,250 -26.36%
Salisbury -7 1 £26,500 -1.85%
Trowbridge - 1 £24,000 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 5 May 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (73.68%) Windows
2 10 (52.63%) MS Office
3 9 (47.37%) MS Excel
3 9 (47.37%) Active Directory
4 8 (42.11%) Microsoft
5 6 (31.58%) MS Exchange
6 5 (26.32%) ITIL
6 5 (26.32%) VPN
6 5 (26.32%) Firewall
7 4 (21.05%) Finance
7 4 (21.05%) Windows Server 2008
7 4 (21.05%) SLA
7 4 (21.05%) Cisco
7 4 (21.05%) Service Management
7 4 (21.05%) Windows XP
8 3 (15.79%) Oracle
8 3 (15.79%) SQL Server
8 3 (15.79%) Windows Server 2003
8 3 (15.79%) MS PowerPoint
8 3 (15.79%) Windows Vista
8 3 (15.79%) Wireless
8 3 (15.79%) Risk Management
8 3 (15.79%) Change Control
9 2 (10.53%) SaaS
9 2 (10.53%) Network Management
9 2 (10.53%) Analytical Skills
9 2 (10.53%) Exchange Server 2010
9 2 (10.53%) Advertising
9 2 (10.53%) VMware
9 2 (10.53%) Data Analysis

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 5 May 2015, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (31.58%) MS Exchange
2 2 (10.53%) Exchange Server 2010
3 1 (5.26%) Exchange Server 2007
Applications
1 10 (52.63%) MS Office
2 9 (47.37%) MS Excel
3 3 (15.79%) MS PowerPoint
4 1 (5.26%) Spreadsheet
Business Applications
1 1 (5.26%) Oracle EBS
Cloud Services
1 2 (10.53%) SaaS
Communications & Networking
1 5 (26.32%) VPN
1 5 (26.32%) Firewall
2 3 (15.79%) Wireless
3 2 (10.53%) LAN
3 2 (10.53%) WAN
4 1 (5.26%) TCP/IP
4 1 (5.26%) Internet
4 1 (5.26%) Wi-Fi
Database & Business Intelligence
1 3 (15.79%) SQL Server
2 2 (10.53%) MySQL
3 1 (5.26%) Crystal Reports
3 1 (5.26%) Oracle Reports
3 1 (5.26%) Oracle Database
General
1 4 (21.05%) Finance
2 2 (10.53%) Advertising
3 1 (5.26%) Banking
3 1 (5.26%) Retail
3 1 (5.26%) Telecoms
Miscellaneous
1 2 (10.53%) Analytical Skills
2 1 (5.26%) Blackberry
2 1 (5.26%) Management Information System
Operating Systems
1 14 (73.68%) Windows
2 4 (21.05%) Windows XP
2 4 (21.05%) Windows Server 2008
3 3 (15.79%) Windows Server 2003
3 3 (15.79%) Windows Vista
4 1 (5.26%) Android
4 1 (5.26%) Mac OS
4 1 (5.26%) Windows 7
4 1 (5.26%) Apple iOS
4 1 (5.26%) Linux
Processes & Methodologies
1 5 (26.32%) ITIL
2 4 (21.05%) Service Management
3 3 (15.79%) Risk Management
3 3 (15.79%) Change Control
4 2 (10.53%) Network Management
4 2 (10.53%) Data Analysis
5 1 (5.26%) Technical Architecture
5 1 (5.26%) Business Continuity
Programming Languages
1 2 (10.53%) SQL
Qualifications
1 1 (5.26%) MCP
1 1 (5.26%) A+ Certification
1 1 (5.26%) AAT
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 9 (47.37%) Active Directory
2 2 (10.53%) Hyper-V
3 1 (5.26%) BitLocker
Systems Management
1 1 (5.26%) Backup Exec
1 1 (5.26%) SCCM
Vendors
1 8 (42.11%) Microsoft
2 4 (21.05%) Cisco
3 3 (15.79%) Oracle
4 2 (10.53%) VMware
5 1 (5.26%) ServiceNow
5 1 (5.26%) Business Objects
5 1 (5.26%) Citrix