The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wiltshire region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 77 69 98
Rank change year-on-year
-8 +29
Permanent jobs requiring a 2nd Line Support 17 21 3
As % of all permanent IT jobs located in Wiltshire 1.53% 2.28% 0.25%
As % of the Job Titles category 1.57% 2.37% 0.26%
Number of salaries quoted 17 17 2
Average salary £23,000 £25,000 £27,250
Average salary % change year-on-year
-8.00% -8.25%
90% offered a salary of more than £22,500 £24,500 £25,050
10% offered a salary of more than £24,500 £25,000 £29,450
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1081 885 1134
As % of all permanent IT jobs located in Wiltshire 97.04% 95.88% 95.21%
Number of salaries quoted 923 745 1004
Average salary £37,000 £37,500 £36,500
Average salary % change year-on-year
-1.33% +2.73%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £55,000 £52,500 £53,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
South West

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham -13 10 £23,000 -8.00% 1
Swindon -13 4 £22,750 -9.00%
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 1 August 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (88.89%) Windows
2 19 (70.37%) Microsoft
3 17 (62.96%) MS Excel
4 16 (59.26%) Windows XP
5 15 (55.56%) Active Directory
5 15 (55.56%) Firewall
5 15 (55.56%) Windows Vista
6 14 (51.85%) SLA
7 12 (44.44%) VPN
7 12 (44.44%) MS Office
7 12 (44.44%) Service Management
7 12 (44.44%) Windows Server 2003
7 12 (44.44%) Windows Server 2008
8 11 (40.74%) Change Control
8 11 (40.74%) Risk Management
8 11 (40.74%) MS PowerPoint
9 5 (18.52%) Cisco
9 5 (18.52%) MS Exchange
9 5 (18.52%) VMware
9 5 (18.52%) VMware Infrastructure
10 4 (14.81%) Windows 8
10 4 (14.81%) Exchange Server 2013
10 4 (14.81%) Exchange Server 2010
10 4 (14.81%) HP
10 4 (14.81%) SQL
10 4 (14.81%) Citrix
11 3 (11.11%) CRM
11 3 (11.11%) XenApp
11 3 (11.11%) XenDesktop
11 3 (11.11%) Office 365

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 1 August 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (18.52%) MS Exchange
2 4 (14.81%) Exchange Server 2013
2 4 (14.81%) Exchange Server 2010
3 1 (3.70%) Exchange Server 2003
3 1 (3.70%) Exchange Server 2007
Applications
1 17 (62.96%) MS Excel
2 12 (44.44%) MS Office
3 11 (40.74%) MS PowerPoint
Cloud Services
1 3 (11.11%) Office 365
Communications & Networking
1 15 (55.56%) Firewall
2 12 (44.44%) VPN
3 1 (3.70%) Internet
3 1 (3.70%) Wireless
3 1 (3.70%) ADSL
3 1 (3.70%) Broadband
3 1 (3.70%) DHCP
3 1 (3.70%) Ethernet
3 1 (3.70%) TCP/IP
3 1 (3.70%) DNS
Database & Business Intelligence
1 2 (7.41%) SQL Server
2 1 (3.70%) Big Data
2 1 (3.70%) Relational Database
Development Applications
1 2 (7.41%) Team Foundation Server
General
1 1 (3.70%) Marketing
1 1 (3.70%) Back Office
1 1 (3.70%) Finance
Libraries, Frameworks & Software Standards
1 2 (7.41%) .NET
1 2 (7.41%) ASP.NET
1 2 (7.41%) Web Services
1 2 (7.41%) XML
1 2 (7.41%) XSLT
1 2 (7.41%) .NET Framework
2 1 (3.70%) WCF
2 1 (3.70%) ADO.NET Entity Framework
Miscellaneous
1 1 (3.70%) Thin Client
1 1 (3.70%) Blackberry
1 1 (3.70%) iPhone
1 1 (3.70%) Fat Client
1 1 (3.70%) Enterprise Software
Operating Systems
1 24 (88.89%) Windows
2 16 (59.26%) Windows XP
3 15 (55.56%) Windows Vista
4 12 (44.44%) Windows Server 2003
4 12 (44.44%) Windows Server 2008
5 4 (14.81%) Windows 8
6 1 (3.70%) UNIX
6 1 (3.70%) Linux
6 1 (3.70%) Windows 7
Processes & Methodologies
1 12 (44.44%) Service Management
2 11 (40.74%) Change Control
2 11 (40.74%) Risk Management
3 3 (11.11%) CRM
4 2 (7.41%) MVVM
4 2 (7.41%) Time Management
4 2 (7.41%) MVC
5 1 (3.70%) Service Delivery
5 1 (3.70%) Agile Software Development
5 1 (3.70%) Workflow
5 1 (3.70%) ITIL
5 1 (3.70%) Digital Marketing
5 1 (3.70%) Unit Testing
5 1 (3.70%) Multithreading
5 1 (3.70%) Analytics
Programming Languages
1 4 (14.81%) SQL
2 2 (7.41%) VB.NET
2 2 (7.41%) C#
2 2 (7.41%) JavaScript
3 1 (3.70%) Java
Qualifications
1 1 (3.70%) Degree
1 1 (3.70%) MCP
Quality Assurance & Compliance
1 14 (51.85%) SLA
2 1 (3.70%) QA
System Software
1 15 (55.56%) Active Directory
2 5 (18.52%) VMware Infrastructure
3 3 (11.11%) XenApp
3 3 (11.11%) XenDesktop
4 2 (7.41%) Hyper-V
5 1 (3.70%) UAG
Vendors
1 19 (70.37%) Microsoft
2 5 (18.52%) Cisco
2 5 (18.52%) VMware
3 4 (14.81%) HP
3 4 (14.81%) Citrix
4 1 (3.70%) Avaya
4 1 (3.70%) McAfee
4 1 (3.70%) Oracle
4 1 (3.70%) Dell
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: 2 days ago
Wiltshire
Intapeople
Salary: £20000 to £30000 per annum - excellent company benefits
Posted: 3 days ago