The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 90 88 87
Rank change year-on-year
-2 -1
Permanent jobs requiring a 2nd Line Support 11 7 9
As % of all permanent IT jobs located in Wiltshire 0.98% 0.68% 0.79%
As % of the Job Titles category 1.02% 0.71% 0.84%
Number of salaries quoted 11 7 8
Average salary £24,000 £22,000 £24,000
Average salary % change year-on-year
+9.09% -8.33%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1079 989 1068
As % of all permanent IT jobs located in Wiltshire 96.00% 95.65% 94.26%
Number of salaries quoted 921 845 976
Average salary £40,000 £37,500 £36,000
Average salary % change year-on-year
+6.66% +4.16%
90% offered a salary of more than £27,000 £23,000 £24,000
10% offered a salary of more than £57,500 £52,350 £56,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham -9 8 £24,000 -9.43%
Swindon +5 2 £24,068 +2.41%
Salisbury - 1 £25,000 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 24 December 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (69.70%) Windows
2 19 (57.58%) SLA
3 18 (54.55%) MS Excel
4 16 (48.48%) Windows XP
5 15 (45.45%) Microsoft
5 15 (45.45%) Active Directory
5 15 (45.45%) Windows Server 2008
6 14 (42.42%) MS Office
6 14 (42.42%) Windows Server 2003
6 14 (42.42%) Firewall
7 12 (36.36%) Service Management
8 11 (33.33%) VPN
8 11 (33.33%) Risk Management
8 11 (33.33%) MS PowerPoint
8 11 (33.33%) Windows Vista
8 11 (33.33%) Change Control
9 10 (30.30%) Linux
10 9 (27.27%) VMware
11 7 (21.21%) Service Delivery
11 7 (21.21%) Time Management
11 7 (21.21%) VMware Infrastructure
12 6 (18.18%) ITIL
12 6 (18.18%) MS Exchange
12 6 (18.18%) HP
12 6 (18.18%) Red Hat
12 6 (18.18%) Firmware
12 6 (18.18%) Symantec
12 6 (18.18%) Disaster Recovery
12 6 (18.18%) NetBackup
12 6 (18.18%) Continuous Improvement

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 24 December 2014, IT jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.18%) MS Exchange
2 3 (9.09%) Exchange Server 2007
2 3 (9.09%) Exchange Server 2010
3 2 (6.06%) SharePoint
4 1 (3.03%) SharePoint 2010
Applications
1 18 (54.55%) MS Excel
2 14 (42.42%) MS Office
3 11 (33.33%) MS PowerPoint
4 1 (3.03%) Spreadsheet
Business Applications
1 1 (3.03%) Oracle EBS
Cloud Services
1 2 (6.06%) SaaS
Communications & Networking
1 14 (42.42%) Firewall
2 11 (33.33%) VPN
3 3 (9.09%) LAN
3 3 (9.09%) WAN
3 3 (9.09%) TCP/IP
4 2 (6.06%) VoIP
Database & Business Intelligence
1 3 (9.09%) SQL Server
2 2 (6.06%) Big Data
2 2 (6.06%) MySQL
2 2 (6.06%) Relational Database
3 1 (3.03%) Oracle Database
3 1 (3.03%) Crystal Reports
3 1 (3.03%) Oracle Reports
General
1 2 (6.06%) Finance
1 2 (6.06%) Advertising
2 1 (3.03%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.03%) Web Services
Miscellaneous
1 4 (12.12%) Analytical Skills
2 2 (6.06%) Statistics
3 1 (3.03%) Fat Client
3 1 (3.03%) Thin Client
3 1 (3.03%) Management Information System
Operating Systems
1 23 (69.70%) Windows
2 16 (48.48%) Windows XP
3 15 (45.45%) Windows Server 2008
4 14 (42.42%) Windows Server 2003
5 11 (33.33%) Windows Vista
6 10 (30.30%) Linux
7 2 (6.06%) Windows 2000
7 2 (6.06%) UNIX
8 1 (3.03%) Windows 7
8 1 (3.03%) Windows Server 2012
Processes & Methodologies
1 12 (36.36%) Service Management
2 11 (33.33%) Risk Management
2 11 (33.33%) Change Control
3 7 (21.21%) Service Delivery
3 7 (21.21%) Time Management
4 6 (18.18%) ITIL
4 6 (18.18%) Disaster Recovery
4 6 (18.18%) Root Cause Analysis
4 6 (18.18%) Performance Tuning
4 6 (18.18%) Network Monitoring
4 6 (18.18%) Continuous Improvement
5 3 (9.09%) Technical Architecture
6 2 (6.06%) Data Analysis
6 2 (6.06%) Analytics
7 1 (3.03%) Business Analysis
7 1 (3.03%) ITIL V2
Programming Languages
1 4 (12.12%) Java
1 4 (12.12%) SQL
Qualifications
1 3 (9.09%) A+ Certification
2 1 (3.03%) SC Cleared
2 1 (3.03%) DV Cleared
2 1 (3.03%) Security Cleared
2 1 (3.03%) AAT
Quality Assurance & Compliance
1 19 (57.58%) SLA
System Software
1 15 (45.45%) Active Directory
2 7 (21.21%) VMware Infrastructure
3 6 (18.18%) Firmware
4 2 (6.06%) Hyper-V
Systems Management
1 6 (18.18%) NetBackup
2 3 (9.09%) Backup Exec
Vendors
1 15 (45.45%) Microsoft
2 9 (27.27%) VMware
3 6 (18.18%) HP
3 6 (18.18%) Red Hat
3 6 (18.18%) Symantec
4 5 (15.15%) Oracle
5 3 (9.09%) Cisco
6 2 (6.06%) Apple
7 1 (3.03%) Business Objects
7 1 (3.03%) SAP
7 1 (3.03%) Citrix