The statistics below represent IT jobs advertised across the Wiltshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 43 79 76
Rank change year-on-year
+36 -3
Permanent jobs requiring a 2nd Line Support 52 24 26
As % of all permanent IT jobs located in Wiltshire 5.51% 2.16% 2.12%
As % of the Job Titles category 5.65% 2.23% 2.17%
Number of salaries quoted 49 23 25
Median salary £29,000 £23,500 £23,000
Median salary % change year-on-year
+23.40% +2.17%
90% offered a salary of more than £25,000 £21,050 £20,800
10% offered a salary of more than £35,000 £27,900 £24,000
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
920 1075 1198
As % of all permanent IT jobs located in Wiltshire 97.56% 96.67% 97.80%
Number of salaries quoted 785 962 1006
Median salary £38,000 £40,000 £37,500
Median salary % change year-on-year
-5.00% +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £53,000 £52,966 £55,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Salary Trend in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wiltshire region over the 3 months to 30 August 2016.

2nd Line Support Salary Histogram in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham +16 24 £26,000 -1.88%
Swindon +6 12 £32,500 +41.30%
Salisbury - 3 £28,000 -
Corsham -13 2 £25,000 -31.97%
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 30 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 65 (90.28%) Windows
2 51 (70.83%) MS Exchange
3 49 (68.06%) Windows Server 2003
4 47 (65.28%) Exchange Server 2010
5 46 (63.89%) VMware
6 45 (62.50%) Microsoft
7 40 (55.56%) Security Cleared
8 37 (51.39%) Windows Server 2012
9 35 (48.61%) SC Cleared
10 34 (47.22%) Firewall
11 32 (44.44%) Exchange Server 2007
12 29 (40.28%) ITIL
13 24 (33.33%) MS Excel
14 19 (26.39%) Windows Server 2008
14 19 (26.39%) Office 365
15 18 (25.00%) Windows 7
15 18 (25.00%) CCNA
15 18 (25.00%) Cisco
15 18 (25.00%) Cisco Certification
15 18 (25.00%) ITIL Certification
16 17 (23.61%) Windows XP
17 15 (20.83%) Juniper
17 15 (20.83%) DNS
17 15 (20.83%) DHCP
18 14 (19.44%) SLA
19 12 (16.67%) Active Directory
20 11 (15.28%) LAN
20 11 (15.28%) WAN
21 9 (12.50%) SQL
21 9 (12.50%) Driving Licence

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (70.83%) MS Exchange
2 47 (65.28%) Exchange Server 2010
3 32 (44.44%) Exchange Server 2007
4 3 (4.17%) SharePoint
4 3 (4.17%) SharePoint 2010
5 1 (1.39%) IIS
Applications
1 24 (33.33%) MS Excel
2 7 (9.72%) MS Office
Cloud Services
1 19 (26.39%) Office 365
2 1 (1.39%) SaaS
Communications & Networking
1 34 (47.22%) Firewall
2 15 (20.83%) DHCP
2 15 (20.83%) DNS
3 11 (15.28%) LAN
3 11 (15.28%) WAN
4 3 (4.17%) Wireless
5 1 (1.39%) Internet
5 1 (1.39%) NAS
5 1 (1.39%) SAN
5 1 (1.39%) TCP/IP
5 1 (1.39%) VPN
Database & Business Intelligence
1 7 (9.72%) SQL Server
2 6 (8.33%) RDBMS
2 6 (8.33%) Relational Database
3 3 (4.17%) Ingres
4 1 (1.39%) Oracle Database
General
1 3 (4.17%) Finance
2 2 (2.78%) Local Government
Miscellaneous
1 9 (12.50%) Driving Licence
2 3 (4.17%) Fat Client
2 3 (4.17%) Thin Client
3 1 (1.39%) CMDB
3 1 (1.39%) Mobile App
Operating Systems
1 65 (90.28%) Windows
2 49 (68.06%) Windows Server 2003
3 37 (51.39%) Windows Server 2012
4 19 (26.39%) Windows Server 2008
5 18 (25.00%) Windows 7
6 17 (23.61%) Windows XP
7 8 (11.11%) Linux
8 6 (8.33%) Unix
9 5 (6.94%) Windows Server
10 3 (4.17%) Windows 2000
11 1 (1.39%) Solaris
11 1 (1.39%) Windows 8
Processes & Methodologies
1 29 (40.28%) ITIL
2 4 (5.56%) Data Protection
3 3 (4.17%) Infrastructure Management
3 3 (4.17%) ITIL V2
3 3 (4.17%) Service Delivery
3 3 (4.17%) Service Management
3 3 (4.17%) Time Management
3 3 (4.17%) Virtual Environments
4 2 (2.78%) Security Patching
4 2 (2.78%) Technical Analysis
5 1 (1.39%) Configuration Management
5 1 (1.39%) Mentoring
5 1 (1.39%) Stakeholder Management
5 1 (1.39%) WFM
Programming Languages
1 9 (12.50%) SQL
2 1 (1.39%) C
2 1 (1.39%) C++
2 1 (1.39%) VB
2 1 (1.39%) VC++
Qualifications
1 40 (55.56%) Security Cleared
2 35 (48.61%) SC Cleared
3 18 (25.00%) CCNA
3 18 (25.00%) Cisco Certification
3 18 (25.00%) ITIL Certification
4 3 (4.17%) DV Cleared
5 2 (2.78%) Microsoft Certification
6 1 (1.39%) BC Cleared
6 1 (1.39%) ITIL Foundation Certificate
6 1 (1.39%) MCDST
6 1 (1.39%) MCITP
6 1 (1.39%) MCP
6 1 (1.39%) MCSA
Quality Assurance & Compliance
1 14 (19.44%) SLA
System Software
1 12 (16.67%) Active Directory
2 9 (12.50%) VMware Infrastructure
3 4 (5.56%) VMware ESX
4 2 (2.78%) Firmware
5 1 (1.39%) Hyper-V
5 1 (1.39%) Microsoft Virtual Server
5 1 (1.39%) Virtual Servers
Systems Management
1 1 (1.39%) WSUS
Vendors
1 46 (63.89%) VMware
2 45 (62.50%) Microsoft
3 18 (25.00%) Cisco
4 15 (20.83%) Juniper
5 3 (4.17%) Citrix
6 1 (1.39%) Oracle