The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Dorking region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 31 9 28
Rank change year-on-year
-22 +19
Permanent jobs requiring a 2nd Line Support 5 12 1
As % of all permanent IT jobs located in Dorking 3.79% 30.77% 0.92%
As % of the Job Titles category 3.88% 35.29% 0.92%
Number of salaries quoted 5 12 1
Average salary £28,000 £28,250 £29,500
Average salary % change year-on-year
-0.88% -4.23%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Surrey

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Dorking region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Dorking
Permanent IT job ads with a match in the
Job Titles category
129 34 109
As % of all permanent IT jobs located in Dorking 97.73% 87.18% 100.00%
Number of salaries quoted 120 29 105
Average salary £29,000 £28,000 £37,500
Average salary % change year-on-year
+3.57% -25.33%
90% offered a salary of more than £21,000 £28,000 £21,000
10% offered a salary of more than £50,000 £50,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Dorking

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Dorking region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Dorking

2nd Line Support
Salary Trend in Dorking

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Dorking region.

2nd Line Support Salary Trend in Dorking

2nd Line Support
Top 30 Related IT Skills in Dorking

For the 6 months to 19 December 2014, IT jobs across the Dorking region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (100.00%) VMware
1 12 (100.00%) Windows
1 12 (100.00%) Active Directory
1 12 (100.00%) VMware Infrastructure
2 10 (83.33%) XenApp
2 10 (83.33%) Terminal Services
2 10 (83.33%) Backup Exec
2 10 (83.33%) Thin Client
2 10 (83.33%) Fat Client
2 10 (83.33%) Veeam
2 10 (83.33%) MS Office
2 10 (83.33%) Microsoft
2 10 (83.33%) Citrix
2 10 (83.33%) Symantec
3 9 (75.00%) Kalman Filter
3 9 (75.00%) Windows 8
3 9 (75.00%) Norton AntiVirus
4 6 (50.00%) MS Excel
5 5 (41.67%) ITIL
5 5 (41.67%) Service Delivery
5 5 (41.67%) Disaster Recovery
5 5 (41.67%) Windows XP
5 5 (41.67%) LAN
5 5 (41.67%) WAN
5 5 (41.67%) DNS
5 5 (41.67%) Windows 7
5 5 (41.67%) MS Exchange
5 5 (41.67%) Exchange Server 2003
6 4 (33.33%) SAN
6 4 (33.33%) Firewall

2nd Line Support
Top Related IT Skills in Dorking by Category

For the 6 months to 19 December 2014, IT jobs across the Dorking region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (41.67%) MS Exchange
1 5 (41.67%) Exchange Server 2003
2 1 (8.33%) Exchange Server 2007
2 1 (8.33%) Exchange Server 2010
Applications
1 10 (83.33%) MS Office
2 6 (50.00%) MS Excel
Communications & Networking
1 5 (41.67%) LAN
1 5 (41.67%) WAN
1 5 (41.67%) DNS
2 4 (33.33%) SAN
2 4 (33.33%) Firewall
Miscellaneous
1 10 (83.33%) Thin Client
1 10 (83.33%) Fat Client
Operating Systems
1 12 (100.00%) Windows
2 9 (75.00%) Windows 8
3 5 (41.67%) Windows XP
3 5 (41.67%) Windows 7
4 3 (25.00%) Windows Server 2008
5 2 (16.67%) Windows Server 2012
6 1 (8.33%) Windows Server 2003
Processes & Methodologies
1 9 (75.00%) Kalman Filter
2 5 (41.67%) ITIL
2 5 (41.67%) Service Delivery
2 5 (41.67%) Disaster Recovery
Quality Assurance & Compliance
1 4 (33.33%) SLA
System Software
1 12 (100.00%) Active Directory
1 12 (100.00%) VMware Infrastructure
2 10 (83.33%) XenApp
2 10 (83.33%) Terminal Services
Systems Management
1 10 (83.33%) Backup Exec
2 9 (75.00%) Norton AntiVirus
Vendors
1 12 (100.00%) VMware
2 10 (83.33%) Veeam
2 10 (83.33%) Microsoft
2 10 (83.33%) Citrix
2 10 (83.33%) Symantec
3 4 (33.33%) Kaseya
3 4 (33.33%) Cisco