The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 169 149 187
Rank change year-on-year
-20 +38
Permanent jobs requiring a 2nd Line Support 49 68 37
As % of all permanent IT jobs located in Surrey 0.99% 1.38% 0.66%
As % of the Job Titles category 1.04% 1.44% 0.69%
Number of salaries quoted 47 67 37
Average salary £27,500 £26,000 £28,000
Average salary % change year-on-year
+5.76% -7.14%
90% offered a salary of more than £22,000 £22,000 £25,500
10% offered a salary of more than £40,000 £30,000 £32,800
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4730 4718 5343
As % of all permanent IT jobs located in Surrey 95.54% 95.51% 95.98%
Number of salaries quoted 3896 3778 4591
Average salary £45,000 £42,000 £42,500
Average salary % change year-on-year
+7.14% -1.17%
90% offered a salary of more than £26,250 £25,500 £27,500
10% offered a salary of more than £61,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Salary Trend in Surrey

2nd Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 20 August 2014.

2nd Line Support Salary Histogram in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking -1 6 £25,250 -0.98%
Guildford +5 4 £22,500 -8.73%
Redhill - 3 £40,000 -
Dorking - 3 £22,500 - 1
Reigate - 2 £28,750 -
Farnham -9 1 £27,500 -8.33%
Staines - 1 - -
Esher - 1 £23,500 -
Camberley - 1 £21,500 -
Chertsey - 1 £37,500 - 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 20 August 2014, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 73 (72.28%) Windows
2 59 (58.42%) Active Directory
3 34 (33.66%) TCP/IP
4 32 (31.68%) MS Exchange
5 31 (30.69%) VMware
6 29 (28.71%) Microsoft
6 29 (28.71%) Windows Server 2008
7 28 (27.72%) Windows 7
8 26 (25.74%) Cisco
9 25 (24.75%) Windows XP
10 24 (23.76%) DNS
10 24 (23.76%) Firewall
11 22 (21.78%) MS Excel
12 21 (20.79%) ITIL
12 21 (20.79%) Citrix
13 20 (19.80%) VMware Infrastructure
14 16 (15.84%) Finance
14 16 (15.84%) Cisco Certification
14 16 (15.84%) CCNA
15 15 (14.85%) Windows Server 2012
16 14 (13.86%) Windows Server 2003
16 14 (13.86%) SAN
16 14 (13.86%) SLA
17 13 (12.87%) Microsoft Certification
18 11 (10.89%) SQL
18 11 (10.89%) ADSL
19 10 (9.90%) VPN
19 10 (9.90%) MS Office
19 10 (9.90%) Linux
19 10 (9.90%) XenApp

2nd Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 20 August 2014, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (31.68%) MS Exchange
2 9 (8.91%) Exchange Server 2007
3 5 (4.95%) SharePoint
3 5 (4.95%) Exchange Server 2010
4 4 (3.96%) Exchange Server 2003
4 4 (3.96%) IIS
5 3 (2.97%) Exchange Server 2013
6 1 (0.99%) IBM Notes
6 1 (0.99%) SAS
6 1 (0.99%) Blackberry Enterprise Server
6 1 (0.99%) SharePoint 2010
Applications
1 22 (21.78%) MS Excel
2 10 (9.90%) MS Office
3 1 (0.99%) Acrobat
Business Applications
1 1 (0.99%) Line 500
Cloud Services
1 1 (0.99%) SaaS
1 1 (0.99%) PaaS
1 1 (0.99%) Office 365
1 1 (0.99%) IaaS
Communications & Networking
1 34 (33.66%) TCP/IP
2 24 (23.76%) DNS
2 24 (23.76%) Firewall
3 14 (13.86%) SAN
4 11 (10.89%) ADSL
5 10 (9.90%) VPN
6 9 (8.91%) VoIP
7 8 (7.92%) MPLS
7 8 (7.92%) BGP
8 3 (2.97%) LAN
9 2 (1.98%) DSL
9 2 (1.98%) Network Security
9 2 (1.98%) WAN
9 2 (1.98%) SSL
10 1 (0.99%) Internet
10 1 (0.99%) IPsec
10 1 (0.99%) IP Telephony
10 1 (0.99%) VLAN
10 1 (0.99%) Ethereal
10 1 (0.99%) Wireshark
Database & Business Intelligence
1 6 (5.94%) Data Warehouse
2 3 (2.97%) SQL Server
3 1 (0.99%) Crystal Reports
3 1 (0.99%) Informix
Development Applications
1 6 (5.94%) Team Foundation Server
General
1 16 (15.84%) Finance
2 6 (5.94%) Banking
2 6 (5.94%) Retail
3 1 (0.99%) Marketing
3 1 (0.99%) French Language
3 1 (0.99%) German Language
3 1 (0.99%) Spanish Language
3 1 (0.99%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.98%) .NET
1 2 (1.98%) ASP.NET
2 1 (0.99%) Flash
Miscellaneous
1 6 (5.94%) Statistics
2 5 (4.95%) Thin Client
2 5 (4.95%) Fat Client
3 3 (2.97%) Blackberry
4 2 (1.98%) Mathematics
5 1 (0.99%) Computer Science
5 1 (0.99%) Client/Server
5 1 (0.99%) Device Driver
5 1 (0.99%) Replication
5 1 (0.99%) Video Conferencing
5 1 (0.99%) iPhone
5 1 (0.99%) iPad
Operating Systems
1 73 (72.28%) Windows
2 29 (28.71%) Windows Server 2008
3 28 (27.72%) Windows 7
4 25 (24.75%) Windows XP
5 15 (14.85%) Windows Server 2012
6 14 (13.86%) Windows Server 2003
7 10 (9.90%) Linux
8 9 (8.91%) Windows 8
9 5 (4.95%) Windows Vista
10 3 (2.97%) UNIX
11 1 (0.99%) Android
11 1 (0.99%) Red Hat Enterprise Linux
11 1 (0.99%) Windows 2000
11 1 (0.99%) Ubuntu
Processes & Methodologies
1 21 (20.79%) ITIL
2 6 (5.94%) Project Management
2 6 (5.94%) Continuous Improvement
3 5 (4.95%) Kalman Filter
4 4 (3.96%) Software Testing
5 3 (2.97%) CRM
6 2 (1.98%) Service Management
7 1 (0.99%) Service Delivery
7 1 (0.99%) Logistics
7 1 (0.99%) ERP
7 1 (0.99%) Business Development
7 1 (0.99%) Resource Management
7 1 (0.99%) Software Deployment
7 1 (0.99%) Mobile Device Management
Programming Languages
1 11 (10.89%) SQL
2 1 (0.99%) Shell Script
2 1 (0.99%) C
Qualifications
1 16 (15.84%) CCNA
1 16 (15.84%) Cisco Certification
2 13 (12.87%) Microsoft Certification
3 7 (6.93%) MCTS
3 7 (6.93%) Security Cleared
4 6 (5.94%) MCP
4 6 (5.94%) MCSE
5 4 (3.96%) Degree
6 3 (2.97%) A+ Certification
7 2 (1.98%) Check Point Certification
7 2 (1.98%) Network+ Certification
8 1 (0.99%) CCSA
8 1 (0.99%) CCSE
8 1 (0.99%) VMware Certified Professional (VCP)
8 1 (0.99%) ITIL Certification
Quality Assurance & Compliance
1 14 (13.86%) SLA
2 2 (1.98%) ISO/IEC 27001
System Software
1 59 (58.42%) Active Directory
2 20 (19.80%) VMware Infrastructure
3 10 (9.90%) XenApp
4 9 (8.91%) Hyper-V
5 7 (6.93%) Terminal Services
6 4 (3.96%) Citrix Presentation Server
7 1 (0.99%) vSphere
7 1 (0.99%) VMware ESXi
7 1 (0.99%) VMware ESX
Systems Management
1 8 (7.92%) SCCM
2 7 (6.93%) ServiceCenter
2 7 (6.93%) Norton AntiVirus
3 5 (4.95%) Backup Exec
4 1 (0.99%) WSUS
4 1 (0.99%) NetBackup
4 1 (0.99%) SCDPM
Vendors
1 31 (30.69%) VMware
2 29 (28.71%) Microsoft
3 26 (25.74%) Cisco
4 21 (20.79%) Citrix
5 7 (6.93%) Peregrine
5 7 (6.93%) JD Edwards
5 7 (6.93%) Oracle
5 7 (6.93%) Symantec
6 5 (4.95%) Veeam
7 4 (3.96%) WatchGuard
7 4 (3.96%) Apple
8 3 (2.97%) CheckPoint
9 2 (1.98%) Informatica
9 2 (1.98%) Cognos
9 2 (1.98%) IBM
9 2 (1.98%) HP
9 2 (1.98%) Kaseya
10 1 (0.99%) F5
10 1 (0.99%) SonicWALL
10 1 (0.99%) Polycom
Chertsey, Surrey
Nationwide People Ltd
Salary: £35000 - £45000 Per Annum + 10% Bonus + Bens
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 2 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £30,000 per annum + 29 days holiday + share op's + pen
Posted: 21 days ago