The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 181 146 182
Rank change year-on-year
-35 +36
Permanent jobs requiring a 2nd Line Support 37 55 39
As % of all permanent IT jobs located in Surrey 0.83% 1.27% 0.78%
As % of the Job Titles category 0.86% 1.35% 0.81%
Number of salaries quoted 31 54 36
Average salary £26,500 £25,000 £24,500
Average salary % change year-on-year
+6.00% +2.04%
90% offered a salary of more than £23,500 £22,500 £20,250
10% offered a salary of more than £45,000 £28,500 £31,000
UK excluding London average salary £25,000 £25,000 £24,250
% change year-on-year
- +3.09%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4318 4083 4843
As % of all permanent IT jobs located in Surrey 97.16% 94.49% 96.47%
Number of salaries quoted 3631 3250 4154
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £25,000 £26,000 £26,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Salary Trend in Surrey

2nd Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 23 January 2015.

2nd Line Support Salary Histogram in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking -1 4 £25,000 +2.04% 2
Staines - 4 £38,400 -
Reigate - 4 £26,500 -
Shepperton -2 3 £24,500 +2.08%
Addlestone - 2 £23,500 -
Egham - 2 - - 1
Epsom - 2 £23,500 -
Redhill - 2 - -
Guildford -10 1 £20,000 -24.52% 3
Dorking -21 1 £25,000 -12.28% 1
Esher - 1 £25,000 -
Camberley - 1 £24,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 23 January 2015, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 78 (68.42%) Windows
2 55 (48.25%) Active Directory
3 39 (34.21%) Microsoft
4 34 (29.82%) Citrix
5 33 (28.95%) Cisco
6 32 (28.07%) Windows 7
7 31 (27.19%) ITIL
7 31 (27.19%) MS Excel
8 25 (21.93%) MS Office
9 24 (21.05%) Firewall
9 24 (21.05%) VMware
9 24 (21.05%) Windows Server 2008
10 21 (18.42%) Finance
11 20 (17.54%) MS Exchange
12 19 (16.67%) Microsoft Certification
12 19 (16.67%) VMware Infrastructure
13 18 (15.79%) UNIX
14 16 (14.04%) Windows Server 2003
14 16 (14.04%) TCP/IP
14 16 (14.04%) DNS
14 16 (14.04%) XenApp
15 15 (13.16%) Windows 8
15 15 (13.16%) Symantec
16 14 (12.28%) VPN
17 12 (10.53%) SAN
17 12 (10.53%) Windows XP
17 12 (10.53%) LAN
17 12 (10.53%) MCP
18 11 (9.65%) CCNA
18 11 (9.65%) Cisco Certification

2nd Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 23 January 2015, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (17.54%) MS Exchange
2 6 (5.26%) Lync
3 5 (4.39%) WebLogic
3 5 (4.39%) Exchange Server 2003
4 4 (3.51%) IIS
5 3 (2.63%) Commerce Server
5 3 (2.63%) CMS
5 3 (2.63%) Exchange Server 2013
5 3 (2.63%) Exchange Server 2007
6 2 (1.75%) WebSphere
6 2 (1.75%) Exchange Server 2010
6 2 (1.75%) SharePoint
7 1 (0.88%) SAS
7 1 (0.88%) Blackberry Enterprise Server
Applications
1 31 (27.19%) MS Excel
2 25 (21.93%) MS Office
3 3 (2.63%) Acrobat
4 1 (0.88%) MS Visio
4 1 (0.88%) MS PowerPoint
Business Applications
1 2 (1.75%) BASE24
2 1 (0.88%) SalesLogix
2 1 (0.88%) Dynamics AX
Cloud Services
1 8 (7.02%) Office 365
2 1 (0.88%) SaaS
2 1 (0.88%) PaaS
2 1 (0.88%) Microsoft Azure
2 1 (0.88%) IaaS
Communications & Networking
1 24 (21.05%) Firewall
2 16 (14.04%) TCP/IP
2 16 (14.04%) DNS
3 14 (12.28%) VPN
4 12 (10.53%) SAN
4 12 (10.53%) LAN
5 10 (8.77%) Internet
6 9 (7.89%) WAN
7 6 (5.26%) NAS
7 6 (5.26%) Broadband
8 5 (4.39%) SSL
9 3 (2.63%) SNMP
9 3 (2.63%) IPsec
10 2 (1.75%) Wireshark
10 2 (1.75%) Ethereal
10 2 (1.75%) Structured Cabling
10 2 (1.75%) tcpdump
10 2 (1.75%) Ethernet
10 2 (1.75%) HTTP
10 2 (1.75%) ADSL
Database & Business Intelligence
1 5 (4.39%) SQL Server
2 4 (3.51%) Data Warehouse
General
1 21 (18.42%) Finance
2 7 (6.14%) Banking
2 7 (6.14%) Retail
3 4 (3.51%) Retail Banking
4 2 (1.75%) Billing
4 2 (1.75%) Back Office
4 2 (1.75%) Manufacturing
4 2 (1.75%) Pharmaceutical
5 1 (0.88%) Telecoms
5 1 (0.88%) Automotive
5 1 (0.88%) French Language
5 1 (0.88%) German Language
5 1 (0.88%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (4.39%) .NET
2 3 (2.63%) .NET Framework
3 2 (1.75%) WebSphere MQ
4 1 (0.88%) Flash
Miscellaneous
1 10 (8.77%) Fat Client
1 10 (8.77%) Thin Client
2 9 (7.89%) Analytical Skills
3 6 (5.26%) Management Information System
3 6 (5.26%) Blackberry
4 4 (3.51%) Statistics
5 3 (2.63%) Mainframe
5 3 (2.63%) CCTV
5 3 (2.63%) Video Conferencing
6 2 (1.75%) Smartphone
6 2 (1.75%) Clustering
6 2 (1.75%) Client/Server
7 1 (0.88%) E-Learning
7 1 (0.88%) Device Driver
7 1 (0.88%) Replication
7 1 (0.88%) Mathematics
7 1 (0.88%) Computer Science
Operating Systems
1 78 (68.42%) Windows
2 32 (28.07%) Windows 7
3 24 (21.05%) Windows Server 2008
4 18 (15.79%) UNIX
5 16 (14.04%) Windows Server 2003
6 15 (13.16%) Windows 8
7 12 (10.53%) Windows XP
8 11 (9.65%) Windows Server 2012
9 9 (7.89%) Linux
9 9 (7.89%) Windows Vista
10 3 (2.63%) CentOS
10 3 (2.63%) Red Hat Enterprise Linux
11 1 (0.88%) Windows 2000
11 1 (0.88%) Mac OS X
11 1 (0.88%) Apple iOS
11 1 (0.88%) Ubuntu
11 1 (0.88%) Windows 2000 Server
11 1 (0.88%) Android
Processes & Methodologies
1 31 (27.19%) ITIL
2 11 (9.65%) Incident Management
2 11 (9.65%) Kalman Filter
3 8 (7.02%) Service Delivery
4 6 (5.26%) Project Management
5 5 (4.39%) Change Management
5 5 (4.39%) Disaster Recovery
6 4 (3.51%) Problem Management
7 3 (2.63%) Service Management
7 3 (2.63%) Line Management
7 3 (2.63%) Agile Software Development
7 3 (2.63%) Load Balancing
8 2 (1.75%) Document Management
8 2 (1.75%) Network Monitoring
8 2 (1.75%) Technical Analysis
8 2 (1.75%) Coaching
8 2 (1.75%) Software License Management
8 2 (1.75%) Capacity Planning
8 2 (1.75%) PRINCE2
9 1 (0.88%) E-Commerce
Programming Languages
1 10 (8.77%) SQL
2 2 (1.75%) Perl
3 1 (0.88%) VB.NET
3 1 (0.88%) VBA
3 1 (0.88%) C
3 1 (0.88%) C++
3 1 (0.88%) R
Qualifications
1 19 (16.67%) Microsoft Certification
2 12 (10.53%) MCP
3 11 (9.65%) CCNA
3 11 (9.65%) Cisco Certification
3 11 (9.65%) Degree
4 10 (8.77%) Network+ Certification
5 8 (7.02%) MCSE
6 6 (5.26%) ITIL Foundation Certificate
7 5 (4.39%) A+ Certification
8 3 (2.63%) SAP Certification
9 2 (1.75%) CCNP
10 1 (0.88%) MCSA
10 1 (0.88%) PRINCE2 Certification
10 1 (0.88%) MCTS
10 1 (0.88%) MCITP
Quality Assurance & Compliance
1 9 (7.89%) SLA
2 3 (2.63%) ISO 9001
2 3 (2.63%) ISO/IEC 27001
3 2 (1.75%) ISO 8583
System Software
1 55 (48.25%) Active Directory
2 19 (16.67%) VMware Infrastructure
3 16 (14.04%) XenApp
4 10 (8.77%) Terminal Services
5 5 (4.39%) Hyper-V
5 5 (4.39%) Citrix Presentation Server
6 4 (3.51%) vSphere
7 1 (0.88%) VMware ESX
7 1 (0.88%) XenDesktop
Systems Management
1 11 (9.65%) Backup Exec
1 11 (9.65%) Norton AntiVirus
2 5 (4.39%) SCCM
3 2 (1.75%) Tivoli
3 2 (1.75%) Control-M
4 1 (0.88%) Cisco IPCC
4 1 (0.88%) Cisco UCCX
4 1 (0.88%) Cisco CUCM
4 1 (0.88%) WSUS
Vendors
1 39 (34.21%) Microsoft
2 34 (29.82%) Citrix
3 33 (28.95%) Cisco
4 24 (21.05%) VMware
5 15 (13.16%) Symantec
6 10 (8.77%) Veeam
7 6 (5.26%) Oracle
7 6 (5.26%) Apple
8 5 (4.39%) HP
9 4 (3.51%) Kaseya
10 3 (2.63%) SAP
10 3 (2.63%) Adobe
10 3 (2.63%) Veritas
10 3 (2.63%) SolarWinds
11 2 (1.75%) SonicWALL
11 2 (1.75%) WatchGuard
11 2 (1.75%) Blue Coat
11 2 (1.75%) F5
11 2 (1.75%) Ab Initio
11 2 (1.75%) Websense
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 7 hours ago
Guildford
Harrington Starr
Salary: £24252 - £33225 per annum + benefits
Posted: Yesterday
Walton-On-Thames, Surrey
IT Support Desk Limited
Salary: From £18,000 to £25,000 per annum
Posted: 2 days ago
Guildford, Surrey
Harrington Starr
Salary: £24000 - £33000 per annum + benefits
Posted: 2 days ago
Guildford, Surrey
Evolution Recruitment Solutions
Salary: Circa 18-30K NEG
Posted: 3 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 6 days ago