The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 157 140 187
Rank change year-on-year
-17 +47
Permanent jobs requiring a 2nd Line Support 65 64 44
As % of all permanent IT jobs located in Surrey 1.40% 1.38% 0.85%
As % of the Job Titles category 1.47% 1.45% 0.88%
Number of salaries quoted 62 63 44
Average salary £28,000 £24,000 £28,000
Average salary % change year-on-year
+16.66% -14.28%
90% offered a salary of more than £22,000 £22,000 £24,100
10% offered a salary of more than £40,000 £30,600 £32,300
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4420 4409 4997
As % of all permanent IT jobs located in Surrey 95.32% 95.31% 96.50%
Number of salaries quoted 3602 3629 4287
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Salary Trend in Surrey

2nd Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 2 October 2014.

2nd Line Support Salary Histogram in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +13 10 £28,000 +8.73%
Dorking -15 9 £27,500 -1.78% 1
Redhill - 7 £40,000 - 1
Guildford -4 4 £30,000 +11.50%
Leatherhead -14 2 £29,000 +20.83%
Shepperton - 2 £19,000 -
Godalming +7 1 £21,000 -32.25%
Farnham -3 1 £27,500 +14.58%
Chertsey - 1 £40,000 -
Epsom - 1 - -
Esher - 1 £23,500 - 1
Reigate - 1 £30,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 2 October 2014, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 79 (71.82%) Windows
2 59 (53.64%) Active Directory
3 40 (36.36%) VMware
4 36 (32.73%) Microsoft
4 36 (32.73%) TCP/IP
5 33 (30.00%) Cisco
6 30 (27.27%) Windows 7
7 29 (26.36%) MS Excel
8 28 (25.45%) MS Exchange
8 28 (25.45%) Citrix
9 27 (24.55%) DNS
9 27 (24.55%) Firewall
9 27 (24.55%) VMware Infrastructure
10 26 (23.64%) Windows Server 2008
11 24 (21.82%) MS Office
12 22 (20.00%) ITIL
13 20 (18.18%) Windows XP
14 19 (17.27%) Windows Server 2003
15 18 (16.36%) SAN
15 18 (16.36%) XenApp
16 17 (15.45%) Windows 8
17 16 (14.55%) Finance
17 16 (14.55%) Cisco Certification
17 16 (14.55%) CCNA
18 15 (13.64%) SLA
19 14 (12.73%) Symantec
19 14 (12.73%) VPN
20 13 (11.82%) Terminal Services
20 13 (11.82%) Microsoft Certification
20 13 (11.82%) SQL

2nd Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 2 October 2014, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (25.45%) MS Exchange
2 6 (5.45%) Exchange Server 2003
2 6 (5.45%) Exchange Server 2007
3 5 (4.55%) Lync
4 4 (3.64%) Exchange Server 2010
4 4 (3.64%) Exchange Server 2013
4 4 (3.64%) IIS
5 3 (2.73%) SharePoint
6 1 (0.91%) IBM Notes
6 1 (0.91%) SAS
Applications
1 29 (26.36%) MS Excel
2 24 (21.82%) MS Office
3 3 (2.73%) Acrobat
4 1 (0.91%) MS PowerPoint
4 1 (0.91%) MS Visio
Business Applications
1 1 (0.91%) SalesLogix
1 1 (0.91%) Dynamics AX
1 1 (0.91%) Line 500
Cloud Services
1 5 (4.55%) Office 365
2 1 (0.91%) IaaS
2 1 (0.91%) SaaS
2 1 (0.91%) PaaS
Communications & Networking
1 36 (32.73%) TCP/IP
2 27 (24.55%) DNS
2 27 (24.55%) Firewall
3 18 (16.36%) SAN
4 14 (12.73%) VPN
5 10 (9.09%) ADSL
6 8 (7.27%) MPLS
6 8 (7.27%) BGP
7 7 (6.36%) LAN
7 7 (6.36%) WAN
8 5 (4.55%) SSL
9 4 (3.64%) VoIP
10 3 (2.73%) SNMP
10 3 (2.73%) IPsec
10 3 (2.73%) NAS
11 2 (1.82%) tcpdump
11 2 (1.82%) Wireshark
11 2 (1.82%) IP Telephony
11 2 (1.82%) Ethereal
11 2 (1.82%) HTTP
Database & Business Intelligence
1 7 (6.36%) Data Warehouse
2 4 (3.64%) SQL Server
3 1 (0.91%) Crystal Reports
3 1 (0.91%) Informix
Development Applications
1 6 (5.45%) Team Foundation Server
General
1 16 (14.55%) Finance
2 8 (7.27%) Banking
2 8 (7.27%) Retail
3 2 (1.82%) Manufacturing
3 2 (1.82%) Pharmaceutical
4 1 (0.91%) Billing
4 1 (0.91%) Retail Banking
4 1 (0.91%) Marketing
4 1 (0.91%) French Language
4 1 (0.91%) German Language
4 1 (0.91%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (2.73%) .NET
2 2 (1.82%) ASP.NET
3 1 (0.91%) Flash
Miscellaneous
1 12 (10.91%) Thin Client
1 12 (10.91%) Fat Client
2 9 (8.18%) Analytical Skills
3 6 (5.45%) Statistics
4 2 (1.82%) Mathematics
4 2 (1.82%) Video Conferencing
4 2 (1.82%) Blackberry
5 1 (0.91%) Device Driver
5 1 (0.91%) Replication
5 1 (0.91%) CCTV
5 1 (0.91%) iPhone
5 1 (0.91%) iPad
5 1 (0.91%) Computer Science
5 1 (0.91%) Client/Server
Operating Systems
1 79 (71.82%) Windows
2 30 (27.27%) Windows 7
3 26 (23.64%) Windows Server 2008
4 20 (18.18%) Windows XP
5 19 (17.27%) Windows Server 2003
6 17 (15.45%) Windows 8
7 11 (10.00%) Windows Server 2012
8 10 (9.09%) Linux
8 10 (9.09%) Windows Vista
9 5 (4.55%) UNIX
10 2 (1.82%) CentOS
10 2 (1.82%) Red Hat Enterprise Linux
11 1 (0.91%) Android
11 1 (0.91%) Windows 2000 Server
11 1 (0.91%) Windows 2000
11 1 (0.91%) Ubuntu
Processes & Methodologies
1 22 (20.00%) ITIL
2 11 (10.00%) Kalman Filter
3 8 (7.27%) Project Management
4 6 (5.45%) Continuous Improvement
5 5 (4.55%) Service Delivery
6 4 (3.64%) Disaster Recovery
6 4 (3.64%) Software Testing
7 3 (2.73%) Service Management
8 2 (1.82%) Coaching
9 1 (0.91%) Software Deployment
9 1 (0.91%) Mobile Device Management
9 1 (0.91%) Business Development
9 1 (0.91%) Resource Management
9 1 (0.91%) Network Management
9 1 (0.91%) ERP
9 1 (0.91%) Document Management
9 1 (0.91%) Change Management
Programming Languages
1 13 (11.82%) SQL
2 1 (0.91%) VB.NET
2 1 (0.91%) Shell Script
2 1 (0.91%) R
2 1 (0.91%) C
Qualifications
1 16 (14.55%) CCNA
1 16 (14.55%) Cisco Certification
2 13 (11.82%) Microsoft Certification
3 9 (8.18%) MCP
4 7 (6.36%) MCSE
5 6 (5.45%) Degree
5 6 (5.45%) A+ Certification
6 5 (4.55%) Security Cleared
7 4 (3.64%) Network+ Certification
7 4 (3.64%) MCTS
8 1 (0.91%) VMware Certified Professional (VCP)
8 1 (0.91%) CCNP
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 2 (1.82%) ISO/IEC 27001
System Software
1 59 (53.64%) Active Directory
2 27 (24.55%) VMware Infrastructure
3 18 (16.36%) XenApp
4 13 (11.82%) Terminal Services
5 7 (6.36%) Hyper-V
6 5 (4.55%) Citrix Presentation Server
7 4 (3.64%) vSphere
8 1 (0.91%) VMware ESXi
8 1 (0.91%) VMware ESX
Systems Management
1 13 (11.82%) Norton AntiVirus
2 12 (10.91%) Backup Exec
3 8 (7.27%) SCCM
4 3 (2.73%) ServiceCenter
5 1 (0.91%) Cisco UCCX
5 1 (0.91%) Cisco CUCM
5 1 (0.91%) SCDPM
5 1 (0.91%) WSUS
5 1 (0.91%) Cisco IPCC
5 1 (0.91%) NetBackup
Vendors
1 40 (36.36%) VMware
2 36 (32.73%) Microsoft
3 33 (30.00%) Cisco
4 28 (25.45%) Citrix
5 14 (12.73%) Symantec
6 12 (10.91%) Veeam
7 7 (6.36%) Apple
8 4 (3.64%) Kaseya
9 3 (2.73%) WatchGuard
9 3 (2.73%) JD Edwards
9 3 (2.73%) Peregrine
9 3 (2.73%) Oracle
9 3 (2.73%) Adobe
10 2 (1.82%) HP
10 2 (1.82%) Cognos
10 2 (1.82%) IBM
10 2 (1.82%) Informatica
10 2 (1.82%) Sage
10 2 (1.82%) Websense
10 2 (1.82%) Clearswift
Redhill
Bluefire Consulting
Salary: £18000 - £21000 per annum + £2,000 Shift Allowance + Benefits
Posted: 6 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £28,000 per annum + 29 days holiday + share op's + pen
Posted: 17 days ago
Esher, Surrey
Net Recruit.co.uk Ltd
Salary: £15,000 - £20,000 plus benefits
Posted: 27 days ago