2nd Line Support Jobs in Surrey
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Surrey region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 173 185 147
Rank change year-on-year
+12 -38
Permanent jobs requiring a 2nd Line Support 47 42 67
As % of all permanent IT jobs located in Surrey 0.891% 0.698% 1.250%
As % of the Job Titles category 0.936% 0.728% 1.322%
Number of salaries quoted 47 41 58
Average salary £28,500 £26,000 £25,000
Average salary % change year-on-year
+9.61% +4.00%
90% offered a salary of more than £21,000 £23,600 £22,500
10% offered a salary of more than £32,500 £29,600 £32,500
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
Search 7 2nd Line Support jobs in Surrey
All Job Titles
Surrey
Permanent IT job ads with a match in the
Job Titles category		 5024 5773 5069
As % of all permanent IT jobs located in Surrey 95.26% 95.96% 94.54%
Number of salaries quoted 4066 5050 4444
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £27,000 £28,000 £25,000
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Surrey region as a proportion of the total demand within the Job Titles category.

Surrey 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Surrey region.

Surrey 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 24 May 2013.

Surrey 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Woking +9 10 £22,000 -12.00%
Camberley - 9 £31,000 -
Guildford -2 6 £26,655 +17.16%
Farnham - 5 £32,500 -
Leatherhead +5 3 £24,500 -5.76%
Shepperton - 2 £24,000 -
Godalming - 2 £29,500 -
Reigate +5 1 £26,500 -5.35%
Dorking - 1 £26,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 73 (82.95%) Windows
2 43 (48.86%) Active Directory
3 42 (47.73%) Microsoft
4 38 (43.18%) MS Exchange
5 32 (36.36%) Windows Server 2008
6 27 (30.68%) Windows 7
7 25 (28.41%) VMware
8 24 (27.27%) MS Office
9 23 (26.14%) Windows Server 2003
10 22 (25.00%) LAN
11 21 (23.86%) VMware Infrastructure
12 20 (22.73%) WAN
13 19 (21.59%) Citrix
13 19 (21.59%) Windows XP
14 18 (20.45%) ITIL
14 18 (20.45%) Exchange Server 2010
15 17 (19.32%) Microsoft Certification
16 16 (18.18%) MS Excel
16 16 (18.18%) VPN
16 16 (18.18%) Firewall
17 15 (17.05%) Cisco
18 13 (14.77%) Exchange Server 2003
18 13 (14.77%) Blackberry
18 13 (14.77%) Juniper
18 13 (14.77%) Internet
19 12 (13.64%) DNS
19 12 (13.64%) SQL
20 11 (12.50%) Exchange Server 2007
20 11 (12.50%) Symantec
21 10 (11.36%) NetScreen

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (43.18%) MS Exchange
2 18 (20.45%) Exchange Server 2010
3 13 (14.77%) Exchange Server 2003
4 11 (12.50%) Exchange Server 2007
5 4 (4.545%) Blackberry Enterprise Server
6 3 (3.409%) BizTalk Server
6 3 (3.409%) SharePoint
7 2 (2.273%) Lync
8 1 (1.136%) SharePoint 2010
8 1 (1.136%) CMS
Applications
1 24 (27.27%) MS Office
2 16 (18.18%) MS Excel
3 3 (3.409%) MS Visio
4 2 (2.273%) Office 365
Communications & Networking
1 22 (25.00%) LAN
2 20 (22.73%) WAN
3 16 (18.18%) VPN
3 16 (18.18%) Firewall
4 13 (14.77%) Internet
5 12 (13.64%) DNS
6 10 (11.36%) NetScreen
6 10 (11.36%) SSL
6 10 (11.36%) Cisco ASA
7 9 (10.23%) DHCP
8 7 (7.955%) Wi-Fi
9 5 (5.682%) VLAN
9 5 (5.682%) IP Telephony
10 4 (4.545%) VoIP
10 4 (4.545%) SAN
11 3 (3.409%) TCP/IP
11 3 (3.409%) Wireless
12 2 (2.273%) MPLS
12 2 (2.273%) Unified Communications
13 1 (1.136%) TELNET
Database & Business Intelligence
1 5 (5.682%) SQL Server
2 3 (3.409%) Crystal Reports
General
1 2 (2.273%) Russian Language
1 2 (2.273%) Finance
2 1 (1.136%) Telecoms
Miscellaneous
1 13 (14.77%) Blackberry
2 6 (6.818%) Video Conferencing
3 5 (5.682%) AS400
4 4 (4.545%) iPad
4 4 (4.545%) iPhone
5 2 (2.273%) Fat Client
5 2 (2.273%) Thin Client
5 2 (2.273%) iSeries
6 1 (1.136%) Client/Server
Operating Systems
1 73 (82.95%) Windows
2 32 (36.36%) Windows Server 2008
3 27 (30.68%) Windows 7
4 23 (26.14%) Windows Server 2003
5 19 (21.59%) Windows XP
6 10 (11.36%) Windows 2000
7 9 (10.23%) Windows Vista
8 4 (4.545%) Linux
8 4 (4.545%) Windows 8
9 3 (3.409%) Windows 2000 Server
9 3 (3.409%) Android
10 2 (2.273%) SUSE
10 2 (2.273%) Mac OS
11 1 (1.136%) Windows Server 2012
11 1 (1.136%) Mac OS X
Processes & Methodologies
1 18 (20.45%) ITIL
2 10 (11.36%) Root Cause Analysis
3 8 (9.091%) Problem Management
4 4 (4.545%) Service Delivery
5 3 (3.409%) Change Data Capture
5 3 (3.409%) Infrastructure Management
5 3 (3.409%) Mobile Device Management
5 3 (3.409%) Project Management
5 3 (3.409%) DRM
5 3 (3.409%) Time Management
5 3 (3.409%) Asset Management
6 2 (2.273%) Web Development
6 2 (2.273%) Workflow
6 2 (2.273%) Service Management
6 2 (2.273%) Continuous Improvement
7 1 (1.136%) Configuration Management
7 1 (1.136%) CRM
7 1 (1.136%) ITSM
7 1 (1.136%) Incident Management
Programming Languages
1 12 (13.64%) SQL
Qualifications
1 17 (19.32%) Microsoft Certification
2 9 (10.23%) MCSE
3 7 (7.955%) A+ Certification
3 7 (7.955%) Degree
4 5 (5.682%) MCP
5 3 (3.409%) Cisco Certification
5 3 (3.409%) CCNA
5 3 (3.409%) MCSA
6 2 (2.273%) MCTS
6 2 (2.273%) JNCIA
6 2 (2.273%) JNCIS
6 2 (2.273%) JNCIP
6 2 (2.273%) CCA
6 2 (2.273%) Citrix Certification
6 2 (2.273%) SC Cleared
6 2 (2.273%) Security Cleared
7 1 (1.136%) ITIL Certification
7 1 (1.136%) Avaya Certification
7 1 (1.136%) MCDST
7 1 (1.136%) MCITP
Quality Assurance & Compliance
1 6 (6.818%) SLA
System Software
1 43 (48.86%) Active Directory
2 21 (23.86%) VMware Infrastructure
3 10 (11.36%) vSphere
3 10 (11.36%) VMware ESXi
4 4 (4.545%) Hyper-V
4 4 (4.545%) XenApp
5 3 (3.409%) Terminal Services
6 2 (2.273%) Forefront TMG
Systems Management
1 7 (7.955%) Norton AntiVirus
1 7 (7.955%) Backup Exec
2 3 (3.409%) Tivoli
2 3 (3.409%) NetBackup
2 3 (3.409%) SCCM
3 1 (1.136%) ServiceCenter
Vendors
1 42 (47.73%) Microsoft
2 25 (28.41%) VMware
3 19 (21.59%) Citrix
4 15 (17.05%) Cisco
5 13 (14.77%) Juniper
6 11 (12.50%) Symantec
7 10 (11.36%) Fortinet
8 4 (4.545%) Avaya
8 4 (4.545%) Remedy
8 4 (4.545%) McAfee
9 3 (3.409%) Apple
9 3 (3.409%) IBM
9 3 (3.409%) Adobe
10 2 (2.273%) CommVault
11 1 (1.136%) Peregrine
11 1 (1.136%) JD Edwards
11 1 (1.136%) Nortel
11 1 (1.136%) Oracle
2nd Line Support Engineer - Windows Server, VMware, AD. Citrix
Surrey, South East
Supporting a wide variety of technologies primarily Microsoft, VMware, Citrix and various SAN solutions.There is a fantastic opportunity to develop a career with this organisation and they...
Energize Recruitment Solutions Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 11 May 2013
2nd Line Support Engineer - Windows Server, VMware, AD. Citrix
Surrey, South East
Supporting a wide variety of technologies primarily Microsoft, VMware, Citrix and SAN solutions.There is a fantastic opportunity to develop a career with this organisation and they pride...
Energize Recruitment Solutions Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 27 April 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 24 May 2013
1st Line / 2nd Line Technical Support Engineer
Surrey
You will take responsibility for providing Helpdesk and Desktop Support across a Windows XP/7, Exchange, Active Directory and Blackberry Infrastructure environment. You will have a background providing...
Redrock Consulting Ltd
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 20 May 2013
2nd Line Support Analyst - Helpdesk (Russian Speaking)
Guildford, Surrey
Established IT Managed Services provider is currently recruiting a 1st/2nd line help desk engineer to join the team, providing office based 1st/2nd line remote support to...
Venturi
Salary: £25000.00 - £26000 per annum + bonus + benefits
Posted: 22 May 2013
2nd Line Support Engineer
Surrey
The successful 2nd Line Support Engineer will have strong experience of working with active directory and exchange and strong server configuration experience. The strong 2nd Line Support Engineer...
Clearwater People Solutions
Salary: £18000 - 23000 Per Annum
Posted: 21 May 2013
2nd Line AS400 Support Team Leader/Supervisor
Farnham, Surrey
We are currently recruiting for our Business leading client to appoint The position is ideal for an individual with a "can do" attitude and has the ability to...
Proactive Appointments
Salary: £30,000 per annum + Shift Allowance + Benefits
Posted: 23 May 2013
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