The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 142 168 189
Rank change year-on-year
+26 +21
Permanent jobs requiring a 2nd Line Support 68 53 37
As % of all permanent IT jobs located in Surrey 1.47% 1.00% 0.69%
As % of the Job Titles category 1.54% 1.05% 0.72%
Number of salaries quoted 56 51 37
Average salary £26,000 £23,750 £26,500
Average salary % change year-on-year
+9.47% -10.37%
90% offered a salary of more than £22,500 £21,000 £21,300
10% offered a salary of more than £36,500 £35,000 £31,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4406 5026 5125
As % of all permanent IT jobs located in Surrey 95.00% 95.23% 95.87%
Number of salaries quoted 3655 4102 4060
Average salary £45,000 £45,000 £41,000
Average salary % change year-on-year
- +9.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Surrey

2nd Line Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Surrey region.

2nd Line Support Salary Trend in Surrey

2nd Line Support
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Surrey region over the 3 months to 17 April 2015.

2nd Line Support Salary Histogram in Surrey

2nd Line Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Surrey region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +24 13 £27,500 +22.22% 1
Woking +6 11 £23,500 -21.66%
Staines - 7 £36,500 -
Egham - 7 - -
Dorking - 5 £25,000 -
Leatherhead - 3 £24,500 -
Chertsey +14 2 £26,000 +6.12%
Godalming +11 2 £24,000 +17.07%
Walton-on-Thames - 2 £25,000 -
Redhill - 2 - - 1
Epsom +5 1 £26,000 +20.93%
Farnham - 1 £22,500 -
Reigate - 1 £27,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Surrey

For the 6 months to 17 April 2015, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 72 (66.67%) Windows
2 62 (57.41%) Microsoft
3 47 (43.52%) Active Directory
4 35 (32.41%) MS Excel
5 33 (30.56%) ITIL
6 28 (25.93%) Firewall
6 28 (25.93%) Windows 7
7 26 (24.07%) Cisco
8 25 (23.15%) Windows Server 2008
9 24 (22.22%) Citrix
9 24 (22.22%) VMware
10 20 (18.52%) Windows Server 2003
10 20 (18.52%) DNS
10 20 (18.52%) MS Office
11 19 (17.59%) MS Exchange
12 18 (16.67%) LAN
13 17 (15.74%) TCP/IP
13 17 (15.74%) VPN
13 17 (15.74%) Microsoft Certification
13 17 (15.74%) SQL Server
13 17 (15.74%) Internet
13 17 (15.74%) Finance
14 16 (14.81%) Linux
14 16 (14.81%) VMware Infrastructure
15 15 (13.89%) Hyper-V
15 15 (13.89%) HP
15 15 (13.89%) WAN
16 14 (12.96%) MCP
16 14 (12.96%) UNIX
17 12 (11.11%) SQL

2nd Line Support
Top Related IT Skills in Surrey by Category

For the 6 months to 17 April 2015, IT jobs across the Surrey region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (17.59%) MS Exchange
2 11 (10.19%) IIS
3 10 (9.26%) CMS
4 7 (6.48%) Exchange Server 2010
4 7 (6.48%) Commerce Server
5 6 (5.56%) Blackberry Enterprise Server
6 5 (4.63%) WebLogic
6 5 (4.63%) SharePoint
6 5 (4.63%) Exchange Server 2013
7 4 (3.70%) Apache
8 3 (2.78%) Exchange Server 2007
9 2 (1.85%) WebSphere
10 1 (0.93%) Tomcat
10 1 (0.93%) JBoss
Applications
1 35 (32.41%) MS Excel
2 20 (18.52%) MS Office
3 5 (4.63%) MS PowerPoint
Business Applications
1 2 (1.85%) BASE24
Cloud Services
1 9 (8.33%) Office 365
2 8 (7.41%) Amazon AWS
3 2 (1.85%) Microsoft Azure
Communications & Networking
1 28 (25.93%) Firewall
2 20 (18.52%) DNS
3 18 (16.67%) LAN
4 17 (15.74%) TCP/IP
4 17 (15.74%) VPN
4 17 (15.74%) Internet
5 15 (13.89%) WAN
6 11 (10.19%) SAN
6 11 (10.19%) NAS
7 8 (7.41%) VoIP
8 7 (6.48%) DHCP
9 6 (5.56%) Broadband
10 4 (3.70%) VLAN
11 3 (2.78%) ADSL
11 3 (2.78%) Intranet
11 3 (2.78%) SSL
12 2 (1.85%) Ethernet
12 2 (1.85%) Extranet
12 2 (1.85%) Wireless
12 2 (1.85%) SNMP
Database & Business Intelligence
1 17 (15.74%) SQL Server
2 1 (0.93%) RDBMS
2 1 (0.93%) PostgreSQL
2 1 (0.93%) Relational Database
2 1 (0.93%) MySQL
General
1 17 (15.74%) Finance
2 4 (3.70%) Marketing
3 3 (2.78%) Electronics
4 2 (1.85%) Law
4 2 (1.85%) Manufacturing
4 2 (1.85%) Back Office
5 1 (0.93%) Banking
5 1 (0.93%) Retail
5 1 (0.93%) Retail Banking
5 1 (0.93%) Legal
5 1 (0.93%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (9.26%) .NET
2 9 (8.33%) .NET Framework
3 2 (1.85%) HTML
3 2 (1.85%) WebSphere MQ
Miscellaneous
1 12 (11.11%) Blackberry
2 11 (10.19%) Management Information System
3 10 (9.26%) Analytical Skills
4 3 (2.78%) Smartphone
4 3 (2.78%) Mainframe
4 3 (2.78%) Statistics
5 2 (1.85%) Video Conferencing
5 2 (1.85%) iPhone
5 2 (1.85%) iPad
5 2 (1.85%) Clustering
5 2 (1.85%) Client/Server
6 1 (0.93%) PDA
6 1 (0.93%) E-Learning
6 1 (0.93%) Mobile App
Operating Systems
1 72 (66.67%) Windows
2 28 (25.93%) Windows 7
3 25 (23.15%) Windows Server 2008
4 20 (18.52%) Windows Server 2003
5 16 (14.81%) Linux
6 14 (12.96%) UNIX
7 12 (11.11%) Windows Server 2012
8 10 (9.26%) Windows 8
8 10 (9.26%) Windows XP
9 8 (7.41%) Mac OS X
9 8 (7.41%) Apple iOS
10 3 (2.78%) Windows Vista
10 3 (2.78%) Android
11 2 (1.85%) Ubuntu
11 2 (1.85%) Windows 2000
12 1 (0.93%) Red Hat Enterprise Linux
Processes & Methodologies
1 33 (30.56%) ITIL
2 10 (9.26%) Incident Management
2 10 (9.26%) Problem Management
3 7 (6.48%) Load Balancing
3 7 (6.48%) Agile Software Development
4 5 (4.63%) Project Planning
4 5 (4.63%) Project Management
5 4 (3.70%) Service Management
5 4 (3.70%) Change Management
5 4 (3.70%) Digital Marketing
6 3 (2.78%) Line Management
7 2 (1.85%) Software License Management
7 2 (1.85%) Mobile Device Management
7 2 (1.85%) Network Monitoring
7 2 (1.85%) Technical Analysis
7 2 (1.85%) Kalman Filter
7 2 (1.85%) Time Management
7 2 (1.85%) Capacity Planning
7 2 (1.85%) Root Cause Analysis
7 2 (1.85%) Service Delivery
Programming Languages
1 12 (11.11%) SQL
2 2 (1.85%) Perl
3 1 (0.93%) PHP
3 1 (0.93%) PL/SQL
3 1 (0.93%) C
3 1 (0.93%) C++
3 1 (0.93%) Java
3 1 (0.93%) VBA
3 1 (0.93%) PowerShell
3 1 (0.93%) Bash Shell
Qualifications
1 17 (15.74%) Microsoft Certification
2 14 (12.96%) MCP
3 10 (9.26%) MCSE
4 8 (7.41%) CCNA
4 8 (7.41%) Cisco Certification
5 7 (6.48%) Degree
5 7 (6.48%) SAP Certification
6 4 (3.70%) A+ Certification
6 4 (3.70%) Network+ Certification
6 4 (3.70%) ITIL Foundation Certificate
7 2 (1.85%) Security Cleared
7 2 (1.85%) VMware Certified Professional (VCP)
7 2 (1.85%) MCTS
7 2 (1.85%) MCSA
8 1 (0.93%) CCNP
8 1 (0.93%) MCITP
Quality Assurance & Compliance
1 7 (6.48%) ISO 9001
1 7 (6.48%) ISO/IEC 27001
2 4 (3.70%) SLA
3 2 (1.85%) ISO 8583
System Software
1 47 (43.52%) Active Directory
2 16 (14.81%) VMware Infrastructure
3 15 (13.89%) Hyper-V
4 10 (9.26%) XenApp
5 9 (8.33%) XenDesktop
6 5 (4.63%) Citrix Presentation Server
7 4 (3.70%) Terminal Services
7 4 (3.70%) vSphere
8 2 (1.85%) vCloud
Systems Management
1 7 (6.48%) SCCM
2 2 (1.85%) Tivoli
2 2 (1.85%) Control-M
2 2 (1.85%) Norton AntiVirus
2 2 (1.85%) DameWare
2 2 (1.85%) WSUS
3 1 (0.93%) Hyperic
Vendors
1 62 (57.41%) Microsoft
2 26 (24.07%) Cisco
3 24 (22.22%) Citrix
3 24 (22.22%) VMware
4 15 (13.89%) HP
5 9 (8.33%) Apple
5 9 (8.33%) Symantec
6 7 (6.48%) SAP
6 7 (6.48%) Veritas
7 6 (5.56%) Oracle
8 4 (3.70%) MobileIron
9 3 (2.78%) SonicWALL
9 3 (2.78%) AppSense
9 3 (2.78%) Altiris
10 2 (1.85%) Ab Initio
10 2 (1.85%) Dell
10 2 (1.85%) Sophos
10 2 (1.85%) SolarWinds
11 1 (0.93%) F5
11 1 (0.93%) Nimsoft
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