The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Dorset region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 75 75 61
Rank change year-on-year
0 -14
Permanent jobs requiring a 2nd Line Support 8 4 1
As % of all permanent IT jobs located in Dorset 1.04% 0.55% 0.18%
As % of the Job Titles category 1.09% 0.57% 0.18%
Number of salaries quoted 7 1 1
Average salary £22,500 £22,500 £22,500
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Dorset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Dorset
Permanent IT job ads with a match in the
Job Titles category
733 698 547
As % of all permanent IT jobs located in Dorset 95.69% 96.28% 96.99%
Number of salaries quoted 589 585 433
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £21,500 £23,300 £24,250
10% offered a salary of more than £57,500 £50,000 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Dorset

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Dorset region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Dorset

2nd Line Support
Salary Trend in Dorset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Dorset region.

2nd Line Support Salary Trend in Dorset

2nd Line Support
Salary Histogram in Dorset

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Dorset region over the 3 months to 17 September 2014.

2nd Line Support Salary Histogram in Dorset

2nd Line Support
Job Locations in Dorset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Dorset region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bournemouth -7 3 £38,750 -
Poole +5 2 £18,000 -20.00%
Dorchester - 2 £22,500 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Dorset

For the 6 months to 17 September 2014, IT jobs across the Dorset region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (53.33%) Windows
2 7 (46.67%) Microsoft
2 7 (46.67%) Active Directory
3 6 (40.00%) Finance
4 5 (33.33%) TCP/IP
5 4 (26.67%) Java
5 4 (26.67%) J2EE
5 4 (26.67%) Windows XP
5 4 (26.67%) VMware
5 4 (26.67%) Spring
6 3 (20.00%) JavaScript
6 3 (20.00%) CSS
6 3 (20.00%) XML
6 3 (20.00%) UML
6 3 (20.00%) MCSE
6 3 (20.00%) MS Exchange
6 3 (20.00%) LAN
6 3 (20.00%) DNS
6 3 (20.00%) Microsoft Certification
6 3 (20.00%) Windows Vista
6 3 (20.00%) Windows Server 2008
7 2 (13.33%) MS Office
7 2 (13.33%) MCP
7 2 (13.33%) MS Excel
7 2 (13.33%) SharePoint
7 2 (13.33%) WAN
7 2 (13.33%) VPN
7 2 (13.33%) Citrix
7 2 (13.33%) Windows Server 2003
7 2 (13.33%) Internet

2nd Line Support
Top Related IT Skills in Dorset by Category

For the 6 months to 17 September 2014, IT jobs across the Dorset region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (20.00%) MS Exchange
2 2 (13.33%) SharePoint
3 1 (6.67%) Exchange Server 2010
Applications
1 2 (13.33%) MS Office
1 2 (13.33%) MS Excel
2 1 (6.67%) MS Visio
2 1 (6.67%) Acrobat
2 1 (6.67%) MS Project
Communications & Networking
1 5 (33.33%) TCP/IP
2 3 (20.00%) LAN
2 3 (20.00%) DNS
3 2 (13.33%) Internet
3 2 (13.33%) Wi-Fi
3 2 (13.33%) WAN
3 2 (13.33%) VPN
4 1 (6.67%) DHCP
General
1 6 (40.00%) Finance
2 2 (13.33%) Banking
2 2 (13.33%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (26.67%) J2EE
1 4 (26.67%) Spring
2 3 (20.00%) CSS
2 3 (20.00%) XML
Operating Systems
1 8 (53.33%) Windows
2 4 (26.67%) Windows XP
3 3 (20.00%) Windows Vista
3 3 (20.00%) Windows Server 2008
4 2 (13.33%) Windows 7
4 2 (13.33%) Windows 8
4 2 (13.33%) Windows Server 2012
4 2 (13.33%) Windows Server 2003
5 1 (6.67%) Windows 2000
Processes & Methodologies
1 3 (20.00%) UML
2 2 (13.33%) Project Management
Programming Languages
1 4 (26.67%) Java
2 3 (20.00%) JavaScript
Qualifications
1 3 (20.00%) MCSE
1 3 (20.00%) Microsoft Certification
2 2 (13.33%) MCP
3 1 (6.67%) VMware Certified Professional (VCP)
3 1 (6.67%) Degree
3 1 (6.67%) CCA
3 1 (6.67%) Citrix Certification
System Software
1 7 (46.67%) Active Directory
2 2 (13.33%) VMware Infrastructure
3 1 (6.67%) XenApp
3 1 (6.67%) XenServer
3 1 (6.67%) XenDesktop
3 1 (6.67%) Terminal Server
Vendors
1 7 (46.67%) Microsoft
2 4 (26.67%) VMware
3 2 (13.33%) Citrix
4 1 (6.67%) Adobe