The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 158 189 172
Rank change year-on-year
+31 -17
Permanent jobs requiring a 2nd Line Support 92 58 55
As % of all permanent IT jobs located in the South West 1.62% 0.96% 1.02%
As % of the Job Titles category 1.67% 0.99% 1.06%
Number of salaries quoted 80 53 54
Average salary £25,000 £24,000 £22,500
Average salary % change year-on-year
+4.16% +6.66%
90% offered a salary of more than £21,450 £20,000 £19,400
10% offered a salary of more than £32,500 £27,900 £26,700
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5515 5870 5210
As % of all permanent IT jobs located in the South West 97.04% 97.49% 96.97%
Number of salaries quoted 4635 4993 4429
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,000
10% offered a salary of more than £57,500 £51,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 8 February 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +28 40 £26,000 +8.33% 1
Dorset +25 20 £24,000 - 3
Somerset +8 14 £18,875 -30.09% 1
Bristol -14 11 £26,250 +11.70% 4
Devon +5 5 £24,000 +14.28% 1
Gloucestershire -11 2 £27,750 +15.62% 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 8 February 2016, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 111 (77.08%) Windows
2 84 (58.33%) Microsoft
3 62 (43.06%) Active Directory
4 60 (41.67%) Windows Server
5 59 (40.97%) MS Exchange
6 46 (31.94%) Windows 7
7 44 (30.56%) Windows Server 2012
8 42 (29.17%) ITIL
9 40 (27.78%) Exchange Server 2010
9 40 (27.78%) VMware
10 39 (27.08%) SQL
11 37 (25.69%) Windows Server 2003
12 36 (25.00%) Windows Server 2008
13 34 (23.61%) Windows 8
14 33 (22.92%) Exchange Server 2007
15 30 (20.83%) Citrix
15 30 (20.83%) MS Office
16 28 (19.44%) Security Cleared
17 24 (16.67%) Firewall
17 24 (16.67%) Microsoft Certification
18 23 (15.97%) Wi-Fi
19 22 (15.28%) MS Excel
20 20 (13.89%) TCP/IP
20 20 (13.89%) Office 365
21 19 (13.19%) SC Cleared
21 19 (13.19%) SQL Server
21 19 (13.19%) Cisco
22 18 (12.50%) SLA
22 18 (12.50%) Finance
23 17 (11.81%) WAN

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 8 February 2016, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (40.97%) MS Exchange
2 40 (27.78%) Exchange Server 2010
3 33 (22.92%) Exchange Server 2007
4 8 (5.56%) IIS
5 7 (4.86%) Blackberry Enterprise Server
6 3 (2.08%) Exchange Server 2003
7 2 (1.39%) Exchange Server 2013
7 2 (1.39%) SharePoint
Applications
1 30 (20.83%) MS Office
2 22 (15.28%) MS Excel
3 1 (0.69%) MS PowerPoint
Cloud Services
1 20 (13.89%) Office 365
Communications & Networking
1 24 (16.67%) Firewall
2 23 (15.97%) Wi-Fi
3 20 (13.89%) TCP/IP
4 17 (11.81%) WAN
5 15 (10.42%) LAN
6 14 (9.72%) VoIP
7 10 (6.94%) DNS
7 10 (6.94%) Internet
7 10 (6.94%) VPN
8 6 (4.17%) MPLS
9 5 (3.47%) DHCP
10 2 (1.39%) Wireless
11 1 (0.69%) ADSL
11 1 (0.69%) Broadband
11 1 (0.69%) Cisco Wireless
11 1 (0.69%) Ethernet
11 1 (0.69%) IP Telephony
11 1 (0.69%) NAS
11 1 (0.69%) SAN
Database & Business Intelligence
1 19 (13.19%) SQL Server
2 8 (5.56%) SQL Server 2008
2 8 (5.56%) SQL Server 2012
3 7 (4.86%) Ingres
3 7 (4.86%) RDBMS
3 7 (4.86%) Relational Database
4 3 (2.08%) MySQL
5 1 (0.69%) Data Warehouse
Development Applications
1 8 (5.56%) SQL Server Management Studio (SSMS)
2 6 (4.17%) Yeoman
General
1 18 (12.50%) Finance
2 7 (4.86%) Banking
3 2 (1.39%) Advertising
3 2 (1.39%) Automotive
3 2 (1.39%) Manufacturing
4 1 (0.69%) Back Office
4 1 (0.69%) Law
4 1 (0.69%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.69%) .NET
1 1 (0.69%) JSON
1 1 (0.69%) Web Services
1 1 (0.69%) WebCenter
1 1 (0.69%) XML
Miscellaneous
1 15 (10.42%) iPad
2 13 (9.03%) Blackberry
3 8 (5.56%) iPhone
4 7 (4.86%) Video Conferencing
5 5 (3.47%) Driving Licence
6 4 (2.78%) Management Information System
7 3 (2.08%) Analytical Skills
8 1 (0.69%) Enterprise Software
Operating Systems
1 111 (77.08%) Windows
2 60 (41.67%) Windows Server
3 46 (31.94%) Windows 7
4 44 (30.56%) Windows Server 2012
5 37 (25.69%) Windows Server 2003
6 36 (25.00%) Windows Server 2008
7 34 (23.61%) Windows 8
8 13 (9.03%) Apple iOS
8 13 (9.03%) Windows 10
9 9 (6.25%) Mac OS X
10 7 (4.86%) Unix
11 6 (4.17%) Linux
11 6 (4.17%) Windows XP
12 4 (2.78%) Android
12 4 (2.78%) Mac OS
13 3 (2.08%) Windows Vista
Processes & Methodologies
1 42 (29.17%) ITIL
2 11 (7.64%) Problem Management
3 10 (6.94%) Incident Management
3 10 (6.94%) Service Delivery
3 10 (6.94%) Service Management
4 9 (6.25%) Performance Monitoring
5 7 (4.86%) ITIL V3
5 7 (4.86%) Wealth Management
6 4 (2.78%) Continuous Improvement
6 4 (2.78%) Data Protection
6 4 (2.78%) Software Deployment
7 3 (2.08%) Time Management
8 2 (1.39%) Business Continuity
8 2 (1.39%) Identity Management
9 1 (0.69%) Coaching
9 1 (0.69%) CRM
9 1 (0.69%) Data Management
9 1 (0.69%) Document Management
9 1 (0.69%) Facilities Management
9 1 (0.69%) Software Engineering
Programming Languages
1 39 (27.08%) SQL
2 9 (6.25%) Java
3 8 (5.56%) C
4 4 (2.78%) PowerShell
4 4 (2.78%) Shell Script
Qualifications
1 28 (19.44%) Security Cleared
2 24 (16.67%) Microsoft Certification
3 19 (13.19%) SC Cleared
4 13 (9.03%) MCSE
5 11 (7.64%) ITIL Certification
5 11 (7.64%) MCSA
6 9 (6.25%) CCNA
6 9 (6.25%) Cisco Certification
7 8 (5.56%) Degree
8 7 (4.86%) A+ Certification
8 7 (4.86%) Citrix Certification
8 7 (4.86%) MCDST
9 6 (4.17%) Network+ Certification
10 5 (3.47%) MCP
11 4 (2.78%) MCTS
12 1 (0.69%) CCNP
12 1 (0.69%) MCITP
Quality Assurance & Compliance
1 18 (12.50%) SLA
2 1 (0.69%) ISO/IEC 27001
System Software
1 62 (43.06%) Active Directory
2 17 (11.81%) VMware Infrastructure
3 13 (9.03%) Hyper-V
3 13 (9.03%) XenApp
4 4 (2.78%) Terminal Server
5 2 (1.39%) Terminal Services
5 2 (1.39%) VMware ESXi
6 1 (0.69%) BitLocker
6 1 (0.69%) ISA Server
6 1 (0.69%) UAG
6 1 (0.69%) vSphere
Systems Management
1 12 (8.33%) Norton AntiVirus
2 6 (4.17%) SCCM
3 3 (2.08%) Backup Exec
3 3 (2.08%) SCOM
4 1 (0.69%) MOM
4 1 (0.69%) NetBackup
4 1 (0.69%) Systems Management Server (SMS)
Vendors
1 84 (58.33%) Microsoft
2 40 (27.78%) VMware
3 30 (20.83%) Citrix
4 19 (13.19%) Cisco
5 13 (9.03%) Symantec
6 12 (8.33%) Juniper
7 7 (4.86%) Intel Security
7 7 (4.86%) Remedy
8 5 (3.47%) Oracle
9 3 (2.08%) Dell
9 3 (2.08%) HP
10 2 (1.39%) IBM
10 2 (1.39%) Wyse
11 1 (0.69%) Apple
11 1 (0.69%) AppSense
11 1 (0.69%) Avaya
11 1 (0.69%) NetApp
11 1 (0.69%) Sage
11 1 (0.69%) Sophos
11 1 (0.69%) Veritas
Bristol, Avon
CPS Group UK
Salary: £24000 - £29000 per annum + Excellent Benefits Package
Posted: 4 hours ago
Bristol, Avon
Southern Lights Recruitment
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 5 hours ago
Gloucestershire
Greywood Associates Limited
Salary: £27000 - £32000 per annum + Benefits
Posted: 3 days ago
Tewkesbury, Gloucestershire
Connectus
Salary: £26000 - £30000 per annum + benefits
Posted: 4 days ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £26000 per annum + training
Posted: 4 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £24000 - £28000 per annum + Benefits
Posted: 5 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
Bournemouth, Dorset
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum + benefits
Posted: 6 days ago
Sherborne
Spectrum IT
Salary: £20000 - £27000 per annum
Posted: 10 days ago
Bristol
Recruitment Genius Ltd
Salary: £25000 - £35000 per annum
Posted: 11 days ago
Shepton Mallet
Capita plc
Salary: £16000 - £19000 per annum
Posted: 11 days ago
Exeter
greywood
Salary: £18000 - £25000 per annum + benefits
Posted: 18 days ago