The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 170 149 179
Rank change year-on-year
-21 +30
Permanent jobs requiring a 2nd Line Support 72 95 58
As % of all permanent IT jobs located in the South West 1.35% 1.64% 0.98%
As % of the Job Titles category 1.39% 1.69% 1.01%
Number of salaries quoted 71 81 50
Median salary £24,000 £21,250 £23,000
Median salary % change year-on-year
+12.94% -7.60%
90% offered a salary of more than £22,500 £19,000 £19,500
10% offered a salary of more than £30,500 £28,000 £28,500
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5186 5632 5751
As % of all permanent IT jobs located in the South West 97.21% 97.19% 97.16%
Number of salaries quoted 4395 4725 4802
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,000
10% offered a salary of more than £58,600 £55,000 £55,648
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 27 May 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +16 23 £27,500 +20.87% 1
Dorset +18 13 £24,000 +33.33% 1
Bristol -1 12 £22,500 -6.25% 1
Cornwall -22 11 £23,000 +15.00% 1
Somerset -5 9 £28,250 -11.02% 1
Gloucestershire -13 4 £24,625 +7.06% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 27 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 142 (80.23%) Windows
2 118 (66.67%) Microsoft
3 98 (55.37%) MS Exchange
4 91 (51.41%) Windows Server 2012
5 85 (48.02%) VMware
6 80 (45.20%) Active Directory
7 79 (44.63%) Windows Server 2003
8 73 (41.24%) Exchange Server 2007
9 71 (40.11%) Windows Server
10 69 (38.98%) Exchange Server 2010
11 58 (32.77%) ITIL
12 49 (27.68%) Firewall
12 49 (27.68%) Security Cleared
13 46 (25.99%) Office 365
14 44 (24.86%) VMware Infrastructure
15 43 (24.29%) SC Cleared
15 43 (24.29%) Windows 7
16 41 (23.16%) Windows Server 2008
16 41 (23.16%) Cisco
16 41 (23.16%) VoIP
17 33 (18.64%) SQL
18 32 (18.08%) SQL Server
18 32 (18.08%) MS Excel
18 32 (18.08%) LAN
18 32 (18.08%) Microsoft Certification
18 32 (18.08%) Hyper-V
19 31 (17.51%) Windows 8
19 31 (17.51%) WAN
19 31 (17.51%) Wi-Fi
20 29 (16.38%) TCP/IP

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (55.37%) MS Exchange
2 73 (41.24%) Exchange Server 2007
3 69 (38.98%) Exchange Server 2010
4 13 (7.34%) Exchange Server 2013
5 6 (3.39%) Blackberry Enterprise Server
5 6 (3.39%) IIS
6 2 (1.13%) OpenROAD
6 2 (1.13%) WebLogic
6 2 (1.13%) WebSphere
7 1 (0.56%) SharePoint
Applications
1 32 (18.08%) MS Excel
2 20 (11.30%) MS Office
Business Applications
1 2 (1.13%) Remedy ITSM
Cloud Services
1 46 (25.99%) Office 365
2 1 (0.56%) Google Apps
2 1 (0.56%) SaaS
Communications & Networking
1 49 (27.68%) Firewall
2 41 (23.16%) VoIP
3 32 (18.08%) LAN
4 31 (17.51%) WAN
4 31 (17.51%) Wi-Fi
5 29 (16.38%) TCP/IP
6 12 (6.78%) ADSL
7 11 (6.21%) DNS
8 7 (3.95%) VPN
9 6 (3.39%) Internet
10 5 (2.82%) DHCP
11 4 (2.26%) Remote Desktop
12 2 (1.13%) Intranet
13 1 (0.56%) Cisco IOS
13 1 (0.56%) IP Telephony
13 1 (0.56%) SAN
13 1 (0.56%) VLAN
Database & Business Intelligence
1 32 (18.08%) SQL Server
2 10 (5.65%) RDBMS
2 10 (5.65%) Relational Database
3 8 (4.52%) Ingres
4 6 (3.39%) SQL Server 2008
4 6 (3.39%) SQL Server 2012
5 2 (1.13%) Oracle Database
6 1 (0.56%) Data Warehouse
6 1 (0.56%) MySQL
Development Applications
1 6 (3.39%) SQL Server Management Studio (SSMS)
General
1 25 (14.12%) Finance
2 7 (3.95%) Banking
3 5 (2.82%) Advertising
4 4 (2.26%) Manufacturing
5 2 (1.13%) Automotive
5 2 (1.13%) Back Office
5 2 (1.13%) French Language
5 2 (1.13%) German Language
5 2 (1.13%) Italian Language
6 1 (0.56%) Music Industry
6 1 (0.56%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.69%) WebCenter
2 2 (1.13%) EDI
3 1 (0.56%) .NET
3 1 (0.56%) JSON
3 1 (0.56%) Web Services
3 1 (0.56%) XML
Miscellaneous
1 24 (13.56%) Driving Licence
2 10 (5.65%) iPad
3 9 (5.08%) Blackberry
4 6 (3.39%) Management Information System
5 5 (2.82%) Video Conferencing
6 4 (2.26%) Analytical Skills
6 4 (2.26%) iPhone
7 2 (1.13%) Client/Server
7 2 (1.13%) CMDB
8 1 (0.56%) Enterprise Software
Operating Systems
1 142 (80.23%) Windows
2 91 (51.41%) Windows Server 2012
3 79 (44.63%) Windows Server 2003
4 71 (40.11%) Windows Server
5 43 (24.29%) Windows 7
6 41 (23.16%) Windows Server 2008
7 31 (17.51%) Windows 8
8 27 (15.25%) Windows 10
9 26 (14.69%) Linux
10 22 (12.43%) Unix
11 12 (6.78%) Windows Vista
12 11 (6.21%) Apple iOS
13 10 (5.65%) Mac OS X
14 6 (3.39%) Windows XP
15 2 (1.13%) Android
15 2 (1.13%) Mac OS
15 2 (1.13%) Solaris
16 1 (0.56%) CentOS
Processes & Methodologies
1 58 (32.77%) ITIL
2 16 (9.04%) Incident Management
2 16 (9.04%) Problem Management
3 13 (7.34%) Project Management
4 12 (6.78%) PRINCE2
5 11 (6.21%) Performance Monitoring
5 11 (6.21%) Service Delivery
6 8 (4.52%) Service Management
7 7 (3.95%) Continuous Improvement
8 6 (3.39%) Data Protection
8 6 (3.39%) ITIL V3
8 6 (3.39%) Time Management
9 4 (2.26%) Wealth Management
10 3 (1.69%) Mentoring
10 3 (1.69%) Patch Management
10 3 (1.69%) Root Cause Analysis
11 2 (1.13%) Configuration Management
11 2 (1.13%) ERP
11 2 (1.13%) ITSM
12 1 (0.56%) RAD
Programming Languages
1 33 (18.64%) SQL
2 9 (5.08%) Java
3 8 (4.52%) C
4 6 (3.39%) PowerShell
5 4 (2.26%) Shell Script
5 4 (2.26%) VB
6 2 (1.13%) C++
6 2 (1.13%) VC++
7 1 (0.56%) Perl
7 1 (0.56%) Python
Qualifications
1 49 (27.68%) Security Cleared
2 43 (24.29%) SC Cleared
3 32 (18.08%) Microsoft Certification
4 27 (15.25%) ITIL Certification
5 23 (12.99%) MCSA
6 18 (10.17%) A+ Certification
6 18 (10.17%) Network+ Certification
7 16 (9.04%) CCNA
7 16 (9.04%) Cisco Certification
8 11 (6.21%) MCSE
9 7 (3.95%) MCDST
9 7 (3.95%) MCP
9 7 (3.95%) MCTS
10 4 (2.26%) Citrix Certification
10 4 (2.26%) Degree
11 2 (1.13%) ITIL Foundation Certificate
12 1 (0.56%) BC Cleared
Quality Assurance & Compliance
1 27 (15.25%) SLA
2 1 (0.56%) COBIT
System Software
1 80 (45.20%) Active Directory
2 44 (24.86%) VMware Infrastructure
3 32 (18.08%) Hyper-V
4 13 (7.34%) XenApp
5 12 (6.78%) VMware ESXi
6 4 (2.26%) Terminal Server
7 2 (1.13%) Microsoft Virtual Server
8 1 (0.56%) BitLocker
8 1 (0.56%) ISA Server
Systems Management
1 10 (5.65%) Norton AntiVirus
2 3 (1.69%) SCCM
3 1 (0.56%) Backup Exec
3 1 (0.56%) MOM
3 1 (0.56%) Systems Management Server (SMS)
Vendors
1 118 (66.67%) Microsoft
2 85 (48.02%) VMware
3 41 (23.16%) Cisco
4 29 (16.38%) Citrix
5 21 (11.86%) Juniper
6 12 (6.78%) WatchGuard
7 11 (6.21%) Oracle
7 11 (6.21%) Symantec
8 6 (3.39%) Apple
8 6 (3.39%) Remedy
9 5 (2.82%) Intel Security
10 3 (1.69%) Adobe
11 2 (1.13%) BMC
11 2 (1.13%) CA
11 2 (1.13%) FrontRange
11 2 (1.13%) HP
11 2 (1.13%) IBM
11 2 (1.13%) Sybase
12 1 (0.56%) Acronis
12 1 (0.56%) Google
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