The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / South West
Rank 169 154 183
Rank change year-on-year
-15 +29
Permanent jobs requiring a 2nd Line Support 60 103 63
As % of all permanent IT jobs located in the South West 1.19% 1.80% 1.07%
As % of the Job Titles category 1.23% 1.85% 1.10%
Number of salaries quoted 58 92 59
Median salary £25,000 £25,000 £24,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £22,500 £22,500 £20,000
10% offered a salary of more than £37,000 £30,450 £28,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year
- +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4886 5578 5737
As % of all permanent IT jobs located in the South West 96.50% 97.21% 97.80%
Number of salaries quoted 4058 4650 4856
Median salary £40,000 £38,500 £37,500
Median salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £62,294 £55,000 £57,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 21 February 2017.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 30 £25,000 -3.84% 1
Bristol +2 14 £25,000 -5.66% 2
Gloucestershire 0 12 £37,000 +32.14% 2
Dorset +5 3 £26,000 +8.33% 1
Somerset -10 1 £21,583 +13.59%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 21 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 122 (87.14%) Windows
2 88 (62.86%) Microsoft
3 56 (40.00%) Active Directory
4 51 (36.43%) Windows 7
5 50 (35.71%) MS Excel
6 47 (33.57%) MS Exchange
7 45 (32.14%) MS Office
7 45 (32.14%) Windows Server
8 42 (30.00%) VMware
8 42 (30.00%) ITIL
9 39 (27.86%) Windows Server 2008
10 35 (25.00%) Windows Server 2003
11 31 (22.14%) LAN
11 31 (22.14%) WAN
12 27 (19.29%) Exchange Server 2010
13 26 (18.57%) SLA
13 26 (18.57%) Windows Server 2012
13 26 (18.57%) Security Cleared
14 25 (17.86%) Service Management
15 24 (17.14%) Cisco
16 23 (16.43%) TCP/IP
16 23 (16.43%) Windows XP
16 23 (16.43%) VMware Infrastructure
17 22 (15.71%) Citrix
17 22 (15.71%) Firewall
18 21 (15.00%) Service Delivery
19 20 (14.29%) DNS
19 20 (14.29%) DHCP
20 18 (12.86%) Wi-Fi
20 18 (12.86%) SC Cleared

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (33.57%) MS Exchange
2 27 (19.29%) Exchange Server 2010
3 15 (10.71%) Exchange Server 2007
4 7 (5.00%) Exchange Server 2013
5 6 (4.29%) SharePoint
6 4 (2.86%) SharePoint 2010
7 3 (2.14%) Exchange Server 2003
7 3 (2.14%) IIS
8 2 (1.43%) IBM Domino
8 2 (1.43%) IBM Notes
9 1 (0.71%) Apache
9 1 (0.71%) Blackberry Enterprise Server
9 1 (0.71%) Jetty
9 1 (0.71%) SAS
9 1 (0.71%) Skype for Business
9 1 (0.71%) Tomcat
Applications
1 50 (35.71%) MS Excel
2 45 (32.14%) MS Office
Cloud Services
1 15 (10.71%) Office 365
2 4 (2.86%) SaaS
3 2 (1.43%) Mimecast
Communications & Networking
1 31 (22.14%) LAN
1 31 (22.14%) WAN
2 23 (16.43%) TCP/IP
3 22 (15.71%) Firewall
4 20 (14.29%) DHCP
4 20 (14.29%) DNS
5 18 (12.86%) Wi-Fi
6 8 (5.71%) Wireless
7 7 (5.00%) WLAN
8 6 (4.29%) ADSL
8 6 (4.29%) VPN
9 2 (1.43%) Remote Desktop
9 2 (1.43%) SAN
9 2 (1.43%) VLAN
9 2 (1.43%) VoIP
10 1 (0.71%) Cisco ASA
10 1 (0.71%) Internet
10 1 (0.71%) iSCSI
Database & Business Intelligence
1 12 (8.57%) SQL Server
2 2 (1.43%) Relational Database
3 1 (0.71%) MySQL
General
1 13 (9.29%) Finance
2 6 (4.29%) French Language
2 6 (4.29%) Italian Language
3 5 (3.57%) German Language
3 5 (3.57%) Manufacturing
4 3 (2.14%) Advertising
5 1 (0.71%) Front Office
5 1 (0.71%) Local Government
5 1 (0.71%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (3.57%) EDI
Miscellaneous
1 13 (9.29%) Driving Licence
2 11 (7.86%) Analytical Skills
3 4 (2.86%) Fat Client
3 4 (2.86%) Thin Client
4 3 (2.14%) Mobile App
5 2 (1.43%) Client/Server
5 2 (1.43%) PDA
5 2 (1.43%) Smartphone
6 1 (0.71%) Cybercrime
6 1 (0.71%) Device Driver
6 1 (0.71%) EPoS
6 1 (0.71%) iPad
Operating Systems
1 122 (87.14%) Windows
2 51 (36.43%) Windows 7
3 45 (32.14%) Windows Server
4 39 (27.86%) Windows Server 2008
5 35 (25.00%) Windows Server 2003
6 26 (18.57%) Windows Server 2012
7 23 (16.43%) Windows XP
8 18 (12.86%) Windows 8
9 11 (7.86%) Linux
10 10 (7.14%) Windows 10
11 7 (5.00%) Unix
11 7 (5.00%) Windows Vista
12 4 (2.86%) Windows 2000
13 2 (1.43%) Apple iOS
14 1 (0.71%) Android
14 1 (0.71%) CentOS
14 1 (0.71%) Mac OS X
Processes & Methodologies
1 42 (30.00%) ITIL
2 25 (17.86%) Service Management
3 21 (15.00%) Service Delivery
4 12 (8.57%) Infrastructure Management
5 9 (6.43%) ITIL V3
6 8 (5.71%) Problem Management
7 7 (5.00%) Coaching
7 7 (5.00%) Trend Analysis
8 6 (4.29%) PRINCE2
8 6 (4.29%) Project Management
8 6 (4.29%) Virtual Environments
9 5 (3.57%) Data Protection
9 5 (3.57%) ERP
10 4 (2.86%) ITIL V2
11 3 (2.14%) Change Control
11 3 (2.14%) DevOps
11 3 (2.14%) WFM
12 2 (1.43%) Line Management
12 2 (1.43%) Mentoring
12 2 (1.43%) Stakeholder Management
Programming Languages
1 7 (5.00%) SQL
2 1 (0.71%) C
2 1 (0.71%) C#
2 1 (0.71%) C++
2 1 (0.71%) PowerShell
Qualifications
1 26 (18.57%) Security Cleared
2 18 (12.86%) SC Cleared
3 16 (11.43%) Microsoft Certification
4 13 (9.29%) DV Cleared
4 13 (9.29%) MCSA
5 9 (6.43%) ITIL Certification
6 8 (5.71%) MCP
7 6 (4.29%) CCNA
7 6 (4.29%) Cisco Certification
8 5 (3.57%) A+ Certification
8 5 (3.57%) MCSE
8 5 (3.57%) Network+ Certification
9 3 (2.14%) Degree
9 3 (2.14%) VMware Certified Professional (VCP)
10 2 (1.43%) MCITP
Quality Assurance & Compliance
1 26 (18.57%) SLA
2 1 (0.71%) ISO/IEC 27001
2 1 (0.71%) QA
System Software
1 56 (40.00%) Active Directory
2 23 (16.43%) VMware Infrastructure
3 15 (10.71%) Hyper-V
4 9 (6.43%) Virtual Desktop
5 7 (5.00%) VMware ESXi
5 7 (5.00%) XenApp
6 2 (1.43%) Terminal Server
7 1 (0.71%) Terminal Services
7 1 (0.71%) vSphere
Systems Management
1 13 (9.29%) SCCM
2 2 (1.43%) Backup Exec
2 2 (1.43%) Systems Management Server (SMS)
3 1 (0.71%) Failover Clustering
3 1 (0.71%) Microsoft Data Protection Manager
Vendors
1 88 (62.86%) Microsoft
2 42 (30.00%) VMware
3 24 (17.14%) Cisco
4 22 (15.71%) Citrix
5 7 (5.00%) HP
5 7 (5.00%) Symantec
6 6 (4.29%) WatchGuard
7 4 (2.86%) Juniper
8 3 (2.14%) Apple
8 3 (2.14%) NetApp
9 2 (1.43%) Lotus
9 2 (1.43%) ServiceNow
10 1 (0.71%) Red Hat
10 1 (0.71%) Veeam
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £28000 - £30000 per annum
Posted: 5 days ago
Bristol, Avon
ZenTech Talent
Salary: £22000 - £26000 per annum + Shift Allowance + Excellent Bens
Posted: 5 days ago
Swindon
Hays West And Wales
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 18 days ago