The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / South West
Rank 167 164 195
Rank change year-on-year
-3 +31
Permanent jobs requiring a 2nd Line Support 61 76 58
As % of all permanent IT jobs located in the South West 1.23% 1.39% 0.98%
As % of the Job Titles category 1.27% 1.43% 1.00%
Number of salaries quoted 61 63 53
Median salary £25,000 £24,000 £23,500
Median salary % change year-on-year
+4.16% +2.12%
90% offered a salary of more than £20,500 £19,600 £21,000
10% offered a salary of more than £37,000 £32,500 £27,400
UK excluding London median salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4799 5332 5785
As % of all permanent IT jobs located in the South West 96.64% 97.25% 97.51%
Number of salaries quoted 4009 4555 4898
Median salary £40,000 £38,750 £37,500
Median salary % change year-on-year
+3.22% +3.33%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £62,500 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 17 January 2017.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +10 22 £25,000 -1.96% 2
Gloucestershire -6 19 £23,000 +27.77% 1
Bristol +15 12 £24,500 -6.66%
Dorset +11 4 £25,500 +6.25% 1
Somerset -11 3 £22,500 +15.38% 2
Devon -8 1 £35,000 +45.83%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 17 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 141 (83.93%) Windows
2 96 (57.14%) Microsoft
3 69 (41.07%) MS Exchange
4 64 (38.10%) Active Directory
5 60 (35.71%) VMware
6 59 (35.12%) Windows 7
7 56 (33.33%) ITIL
8 51 (30.36%) MS Excel
9 50 (29.76%) Windows Server 2003
10 48 (28.57%) Windows Server
11 46 (27.38%) MS Office
12 43 (25.60%) Exchange Server 2010
13 42 (25.00%) Windows Server 2008
14 41 (24.40%) Firewall
15 40 (23.81%) LAN
15 40 (23.81%) WAN
16 38 (22.62%) Cisco
16 38 (22.62%) Windows Server 2012
17 35 (20.83%) VMware Infrastructure
18 33 (19.64%) Security Cleared
19 29 (17.26%) SLA
20 28 (16.67%) DNS
20 28 (16.67%) DHCP
20 28 (16.67%) Windows XP
21 27 (16.07%) TCP/IP
22 26 (15.48%) SQL Server
22 26 (15.48%) Exchange Server 2007
23 24 (14.29%) Linux
24 23 (13.69%) Service Management
24 23 (13.69%) SC Cleared

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (41.07%) MS Exchange
2 43 (25.60%) Exchange Server 2010
3 26 (15.48%) Exchange Server 2007
4 12 (7.14%) IIS
5 11 (6.55%) Exchange Server 2013
6 9 (5.36%) Apache
7 7 (4.17%) SharePoint
8 6 (3.57%) SharePoint 2010
9 3 (1.79%) Exchange Server 2003
10 2 (1.19%) IBM Domino
10 2 (1.19%) IBM Notes
11 1 (0.60%) Blackberry Enterprise Server
11 1 (0.60%) Jetty
11 1 (0.60%) Tomcat
Applications
1 51 (30.36%) MS Excel
2 46 (27.38%) MS Office
3 1 (0.60%) MS PowerPoint
Business Applications
1 1 (0.60%) Payment Gateway
Cloud Services
1 16 (9.52%) Office 365
2 3 (1.79%) SaaS
3 2 (1.19%) Mimecast
Communications & Networking
1 41 (24.40%) Firewall
2 40 (23.81%) LAN
2 40 (23.81%) WAN
3 28 (16.67%) DHCP
3 28 (16.67%) DNS
4 27 (16.07%) TCP/IP
5 13 (7.74%) VPN
6 12 (7.14%) Wi-Fi
7 10 (5.95%) SAN
7 10 (5.95%) VLAN
7 10 (5.95%) Wireless
8 9 (5.36%) ADSL
9 8 (4.76%) HTTP
9 8 (4.76%) ICMP
9 8 (4.76%) Network Security
9 8 (4.76%) SMTP
9 8 (4.76%) Telnet
10 3 (1.79%) WLAN
11 2 (1.19%) Ethernet
11 2 (1.19%) VoIP
Database & Business Intelligence
1 26 (15.48%) SQL Server
2 2 (1.19%) SQL Server Reporting Services
3 1 (0.60%) MySQL
General
1 16 (9.52%) Finance
2 6 (3.57%) French Language
2 6 (3.57%) Italian Language
3 5 (2.98%) German Language
3 5 (2.98%) Manufacturing
4 3 (1.79%) Advertising
5 1 (0.60%) Front Office
5 1 (0.60%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.98%) EDI
2 2 (1.19%) .NET
2 2 (1.19%) .NET Framework
2 2 (1.19%) Web Services
3 1 (0.60%) ASP.NET
Miscellaneous
1 16 (9.52%) Driving Licence
2 14 (8.33%) Analytical Skills
3 6 (3.57%) Fat Client
3 6 (3.57%) Statistics
3 6 (3.57%) Thin Client
4 3 (1.79%) Mobile App
5 2 (1.19%) PDA
5 2 (1.19%) Smartphone
5 2 (1.19%) User Experience
6 1 (0.60%) Cybercrime
6 1 (0.60%) EPoS
Operating Systems
1 141 (83.93%) Windows
2 59 (35.12%) Windows 7
3 50 (29.76%) Windows Server 2003
4 48 (28.57%) Windows Server
5 42 (25.00%) Windows Server 2008
6 38 (22.62%) Windows Server 2012
7 28 (16.67%) Windows XP
8 24 (14.29%) Linux
9 23 (13.69%) Windows 8
10 14 (8.33%) Windows 10
11 10 (5.95%) Unix
11 10 (5.95%) Windows Vista
12 6 (3.57%) Windows 2000
13 2 (1.19%) Apple iOS
14 1 (0.60%) Android
14 1 (0.60%) CentOS
14 1 (0.60%) Mac OS X
Processes & Methodologies
1 56 (33.33%) ITIL
2 23 (13.69%) Service Management
3 21 (12.50%) Service Delivery
4 14 (8.33%) Infrastructure Management
5 10 (5.95%) PRINCE2
5 10 (5.95%) Problem Management
5 10 (5.95%) Project Management
6 9 (5.36%) ITIL V3
7 8 (4.76%) Data Security
7 8 (4.76%) Security Patching
7 8 (4.76%) Virtual Environments
8 6 (3.57%) Business Continuity
8 6 (3.57%) Disaster Recovery
8 6 (3.57%) ITIL V2
8 6 (3.57%) Root Cause Analysis
9 5 (2.98%) Coaching
9 5 (2.98%) ERP
9 5 (2.98%) Trend Analysis
10 4 (2.38%) Data Protection
11 3 (1.79%) Incident Management
Programming Languages
1 11 (6.55%) SQL
2 1 (0.60%) C
2 1 (0.60%) C#
2 1 (0.60%) C++
2 1 (0.60%) PowerShell
Qualifications
1 33 (19.64%) Security Cleared
2 23 (13.69%) SC Cleared
3 22 (13.10%) Microsoft Certification
4 16 (9.52%) MCSA
5 15 (8.93%) DV Cleared
6 11 (6.55%) ITIL Certification
7 10 (5.95%) MCP
8 9 (5.36%) CCNA
8 9 (5.36%) Cisco Certification
9 8 (4.76%) A+ Certification
9 8 (4.76%) Network+ Certification
10 4 (2.38%) MCSE
11 3 (1.79%) Degree
11 3 (1.79%) MCITP
12 2 (1.19%) MCTS
12 2 (1.19%) VMware Certified Professional (VCP)
13 1 (0.60%) MCDST
Quality Assurance & Compliance
1 29 (17.26%) SLA
2 2 (1.19%) QA
System Software
1 64 (38.10%) Active Directory
2 35 (20.83%) VMware Infrastructure
3 13 (7.74%) Hyper-V
4 11 (6.55%) VMware ESXi
5 9 (5.36%) Virtual Desktop
6 3 (1.79%) XenApp
7 2 (1.19%) Firmware
7 2 (1.19%) VMware ESX
8 1 (0.60%) Terminal Services
8 1 (0.60%) vSphere
Systems Management
1 10 (5.95%) SCCM
2 8 (4.76%) Norton AntiVirus
2 8 (4.76%) Tivoli
3 2 (1.19%) Backup Exec
Vendors
1 96 (57.14%) Microsoft
2 60 (35.71%) VMware
3 38 (22.62%) Cisco
4 19 (11.31%) Citrix
5 13 (7.74%) HP
5 13 (7.74%) Symantec
6 10 (5.95%) WatchGuard
7 9 (5.36%) Veeam
8 8 (4.76%) Brocade
8 8 (4.76%) EMC
8 8 (4.76%) Extreme Networks
8 8 (4.76%) IBM
8 8 (4.76%) Juniper
9 3 (1.79%) Mitel
10 2 (1.19%) Lotus
10 2 (1.19%) NetApp
10 2 (1.19%) Red Hat
10 2 (1.19%) ServiceNow
11 1 (0.60%) Apple
11 1 (0.60%) SolarWinds
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