The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 174 189 179
Rank change year-on-year
+15 -10
Permanent jobs requiring a 2nd Line Support 66 36 40
As % of all permanent IT jobs located in the South West 1.11% 0.68% 0.74%
As % of the Job Titles category 1.15% 0.72% 0.76%
Number of salaries quoted 62 34 38
Average salary £23,000 £24,000 £24,000
Average salary % change year-on-year
-4.16% -
90% offered a salary of more than £20,200 £20,240 £20,850
10% offered a salary of more than £28,000 £27,000 £32,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5720 5031 5233
As % of all permanent IT jobs located in the South West 96.22% 95.56% 96.27%
Number of salaries quoted 4835 4276 4642
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £22,950 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +12 25 £23,000 -11.53% 2
Bristol -1 15 £24,000 +6.66%
Cornwall - 8 £21,000 - 1
Devon +4 7 £23,000 +4.54% 1
Wiltshire +4 7 £23,000 -6.12% 2
Dorset -28 3 £24,500 - 2
Somerset +4 1 £27,000 +17.39%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 February 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 81 (61.83%) Windows
2 57 (43.51%) Active Directory
3 52 (39.69%) Microsoft
4 43 (32.82%) MS Office
5 36 (27.48%) VMware
6 31 (23.66%) MS Excel
7 30 (22.90%) Cisco
8 29 (22.14%) MS Exchange
8 29 (22.14%) Windows 7
8 29 (22.14%) Windows Server 2008
9 27 (20.61%) Windows Server 2003
10 23 (17.56%) VMware Infrastructure
11 22 (16.79%) SLA
11 22 (16.79%) ITIL
12 21 (16.03%) Firewall
13 20 (15.27%) WAN
13 20 (15.27%) Citrix
14 19 (14.50%) LAN
15 16 (12.21%) SQL
16 15 (11.45%) Linux
16 15 (11.45%) Windows XP
16 15 (11.45%) Windows Vista
17 14 (10.69%) Finance
18 13 (9.92%) TCP/IP
18 13 (9.92%) SQL Server
19 12 (9.16%) Microsoft Certification
19 12 (9.16%) Windows Server 2012
20 11 (8.40%) Exchange Server 2007
20 11 (8.40%) HP
21 10 (7.63%) VPN

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 February 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (22.14%) MS Exchange
2 11 (8.40%) Exchange Server 2007
3 10 (7.63%) Exchange Server 2010
3 10 (7.63%) Exchange Server 2013
4 3 (2.29%) IIS
4 3 (2.29%) Apache
4 3 (2.29%) SharePoint
5 2 (1.53%) Lync
6 1 (0.76%) Blackberry Enterprise Server
6 1 (0.76%) Exchange Server 2003
6 1 (0.76%) SharePoint 2010
Applications
1 43 (32.82%) MS Office
2 31 (23.66%) MS Excel
3 6 (4.58%) MS PowerPoint
4 1 (0.76%) Spreadsheet
Business Applications
1 3 (2.29%) Dynamics AX
2 1 (0.76%) Oracle EBS
Cloud Services
1 9 (6.87%) Office 365
2 2 (1.53%) SaaS
Communications & Networking
1 21 (16.03%) Firewall
2 20 (15.27%) WAN
3 19 (14.50%) LAN
4 13 (9.92%) TCP/IP
5 10 (7.63%) VPN
6 6 (4.58%) IP Telephony
7 5 (3.82%) Cisco IPT
7 5 (3.82%) Internet
7 5 (3.82%) DHCP
8 4 (3.05%) ADSL
8 4 (3.05%) SAN
9 3 (2.29%) LDAP
9 3 (2.29%) Cisco ASA
9 3 (2.29%) VLAN
9 3 (2.29%) Wireless
10 2 (1.53%) VoIP
10 2 (1.53%) DNS
10 2 (1.53%) Wi-Fi
11 1 (0.76%) MPLS
11 1 (0.76%) Intranet
Database & Business Intelligence
1 13 (9.92%) SQL Server
2 5 (3.82%) MySQL
3 3 (2.29%) SQL Server 2005
3 3 (2.29%) SQL Server 2008
4 1 (0.76%) Oracle Database
4 1 (0.76%) Relational Database
4 1 (0.76%) Crystal Reports
4 1 (0.76%) Oracle Reports
4 1 (0.76%) RDBMS
Development Applications
1 1 (0.76%) Team Foundation Server
General
1 14 (10.69%) Finance
2 5 (3.82%) Advertising
3 2 (1.53%) Banking
3 2 (1.53%) Retail
3 2 (1.53%) Law
3 2 (1.53%) Telecoms
4 1 (0.76%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.76%) HTML
Miscellaneous
1 7 (5.34%) Blackberry
2 6 (4.58%) Management Information System
2 6 (4.58%) Analytical Skills
3 5 (3.82%) PMI
4 2 (1.53%) EPoS
4 2 (1.53%) Video Conferencing
4 2 (1.53%) Visualisation
5 1 (0.76%) Open Source
5 1 (0.76%) Thin Client
5 1 (0.76%) E-Learning
5 1 (0.76%) Statistics
5 1 (0.76%) Fat Client
Operating Systems
1 81 (61.83%) Windows
2 29 (22.14%) Windows Server 2008
2 29 (22.14%) Windows 7
3 27 (20.61%) Windows Server 2003
4 15 (11.45%) Windows Vista
4 15 (11.45%) Linux
4 15 (11.45%) Windows XP
5 12 (9.16%) Windows Server 2012
6 6 (4.58%) Mac OS X
7 5 (3.82%) Windows 8
8 3 (2.29%) Apple iOS
9 1 (0.76%) UNIX
Processes & Methodologies
1 22 (16.79%) ITIL
2 10 (7.63%) Service Management
3 6 (4.58%) Service Delivery
3 6 (4.58%) Risk Management
3 6 (4.58%) Asset Management
3 6 (4.58%) Incident Management
3 6 (4.58%) Change Control
4 5 (3.82%) Time Management
4 5 (3.82%) Security Management
5 4 (3.05%) Network Monitoring
5 4 (3.05%) ERP
6 3 (2.29%) Disaster Recovery
6 3 (2.29%) Stakeholder Management
6 3 (2.29%) Load Balancing
6 3 (2.29%) Document Management
6 3 (2.29%) Network Design
6 3 (2.29%) Performance Tuning
6 3 (2.29%) Root Cause Analysis
6 3 (2.29%) Continuous Improvement
7 2 (1.53%) Data Analysis
Programming Languages
1 16 (12.21%) SQL
2 1 (0.76%) Java
Qualifications
1 12 (9.16%) Microsoft Certification
2 7 (5.34%) MCSA
3 5 (3.82%) A+ Certification
3 5 (3.82%) PMI Certification
3 5 (3.82%) Security Cleared
4 4 (3.05%) MCITP
4 4 (3.05%) SC Cleared
4 4 (3.05%) Network+ Certification
4 4 (3.05%) MCP
5 3 (2.29%) CCNA
5 3 (2.29%) Cisco Certification
5 3 (2.29%) Degree
5 3 (2.29%) VCP4
6 2 (1.53%) MCDST
6 2 (1.53%) ITIL Certification
7 1 (0.76%) MCSE
7 1 (0.76%) AAT
7 1 (0.76%) ITIL Foundation Certificate
7 1 (0.76%) DV Cleared
Quality Assurance & Compliance
1 22 (16.79%) SLA
System Software
1 57 (43.51%) Active Directory
2 23 (17.56%) VMware Infrastructure
3 7 (5.34%) Hyper-V
4 3 (2.29%) vSphere
4 3 (2.29%) vCloud
4 3 (2.29%) Firmware
5 1 (0.76%) Terminal Services
5 1 (0.76%) VMware ESX
5 1 (0.76%) XenApp
Systems Management
1 5 (3.82%) ServiceCenter
1 5 (3.82%) SCCM
2 3 (2.29%) NetBackup
2 3 (2.29%) WSUS
3 1 (0.76%) Norton AntiVirus
3 1 (0.76%) Backup Exec
Vendors
1 52 (39.69%) Microsoft
2 36 (27.48%) VMware
3 30 (22.90%) Cisco
4 20 (15.27%) Citrix
5 11 (8.40%) HP
6 8 (6.11%) Juniper
6 8 (6.11%) F5
7 6 (4.58%) IBM
8 5 (3.82%) CA
8 5 (3.82%) Apple
8 5 (3.82%) Symantec
9 3 (2.29%) Red Hat
9 3 (2.29%) Oracle
9 3 (2.29%) Kofax
10 2 (1.53%) Adobe
10 2 (1.53%) Avaya
10 2 (1.53%) SonicWALL
11 1 (0.76%) Kaspersky
11 1 (0.76%) McAfee
11 1 (0.76%) Interwoven
Swindon, Wiltshire
Tank Recruitment
Salary: £18000 - £22500 per annum
Posted: 2 days ago
Malmesbury, Wiltshire
Roc Search
Posted: 3 days ago
Cornwall
Tank Recruitment
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £20000 - £26000 per annum + Bonus, Pension, Laptop, Phone
Posted: 4 days ago
Bournemouth
Spectrum IT
Salary: £23000 - £26000 per annum + Benefits
Posted: 7 days ago
Gloucestershire
Pertemps ERP
Salary: £22,000 - £25,000 + Excellent Benefits Package
Posted: 8 days ago
Plymouth
Computer Futures
Salary: £32000 - £34000 per annum + competitive
Posted: 16 days ago