The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 187 200 191
Rank change year-on-year
+13 -9
Permanent jobs requiring a 2nd Line Support 58 39 35
As % of all permanent IT jobs located in the South West 0.92% 0.66% 0.62%
As % of the Job Titles category 0.96% 0.69% 0.64%
Number of salaries quoted 51 39 33
Average salary £23,500 £23,500 £23,500
90% offered a salary of more than £19,000 £19,800 £20,200
10% offered a salary of more than £27,500 £27,500 £32,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6066 5649 5489
As % of all permanent IT jobs located in the South West 95.78% 95.21% 96.45%
Number of salaries quoted 5079 4819 4887
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £23,500 £22,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 18 December 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +16 18 £22,000 +1.14%
Gloucestershire -15 14 £22,500 -8.16% 3
Wiltshire +1 13 £24,000 +9.09%
Somerset +11 4 £27,000 +3.84% 1
Devon - 4 £22,500 -
Dorset - 3 £20,000 -
Cornwall - 2 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 18 December 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 109 (71.71%) Windows
2 65 (42.76%) Microsoft
3 61 (40.13%) Active Directory
4 51 (33.55%) MS Excel
5 43 (28.29%) VMware
6 42 (27.63%) MS Office
7 33 (21.71%) ITIL
7 33 (21.71%) VMware Infrastructure
8 32 (21.05%) SQL
8 32 (21.05%) SLA
9 29 (19.08%) Linux
9 29 (19.08%) Windows 7
10 28 (18.42%) Windows Server 2008
10 28 (18.42%) Windows XP
10 28 (18.42%) Firewall
11 27 (17.76%) Windows Server 2003
12 25 (16.45%) Cisco
12 25 (16.45%) MS Exchange
13 24 (15.79%) SQL Server
14 23 (15.13%) TCP/IP
14 23 (15.13%) Analytical Skills
15 21 (13.82%) WAN
15 21 (13.82%) LAN
16 19 (12.50%) Service Management
16 19 (12.50%) SCCM
17 17 (11.18%) VPN
17 17 (11.18%) HP
18 16 (10.53%) Citrix
18 16 (10.53%) Windows Vista
19 14 (9.21%) MySQL

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 18 December 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (16.45%) MS Exchange
2 13 (8.55%) IIS
3 12 (7.89%) Apache
3 12 (7.89%) Exchange Server 2010
4 5 (3.29%) Exchange Server 2007
4 5 (3.29%) SharePoint
5 2 (1.32%) Exchange Server 2013
6 1 (0.66%) SharePoint 2010
6 1 (0.66%) Lync
6 1 (0.66%) Blackberry Enterprise Server
6 1 (0.66%) Exchange Server 2003
Applications
1 51 (33.55%) MS Excel
2 42 (27.63%) MS Office
3 12 (7.89%) MS PowerPoint
4 1 (0.66%) Spreadsheet
4 1 (0.66%) MS Project
4 1 (0.66%) MS Visio
4 1 (0.66%) Acrobat
Business Applications
1 3 (1.97%) Dynamics AX
2 1 (0.66%) Oracle EBS
Cloud Services
1 8 (5.26%) Office 365
2 6 (3.95%) SaaS
3 2 (1.32%) Google Apps
Communications & Networking
1 28 (18.42%) Firewall
2 23 (15.13%) TCP/IP
3 21 (13.82%) LAN
3 21 (13.82%) WAN
4 17 (11.18%) VPN
5 11 (7.24%) DNS
5 11 (7.24%) Internet
6 10 (6.58%) DHCP
7 7 (4.61%) VoIP
8 5 (3.29%) IP Telephony
8 5 (3.29%) Cisco IPT
9 4 (2.63%) SAN
10 3 (1.97%) iSCSI
10 3 (1.97%) Cisco ASA
10 3 (1.97%) NAS
10 3 (1.97%) SSL
10 3 (1.97%) Fibre Channel
11 2 (1.32%) Unified Communications
11 2 (1.32%) Wi-Fi
12 1 (0.66%) Intranet
Database & Business Intelligence
1 24 (15.79%) SQL Server
2 14 (9.21%) MySQL
3 3 (1.97%) Relational Database
3 3 (1.97%) SQL Server 2005
3 3 (1.97%) SQL Server 2008
4 2 (1.32%) Big Data
5 1 (0.66%) Oracle Database
5 1 (0.66%) Crystal Reports
5 1 (0.66%) Oracle Reports
5 1 (0.66%) RDBMS
General
1 13 (8.55%) Finance
2 3 (1.97%) Banking
3 2 (1.32%) Retail
3 2 (1.32%) Advertising
3 2 (1.32%) Law
3 2 (1.32%) Telecoms
4 1 (0.66%) Back Office
4 1 (0.66%) Legal
Libraries, Frameworks & Software Standards
1 5 (3.29%) Web Services
1 5 (3.29%) XML
2 4 (2.63%) Software Packaging
3 2 (1.32%) Spring
3 2 (1.32%) J2EE
4 1 (0.66%) CSS
4 1 (0.66%) HTML
Miscellaneous
1 23 (15.13%) Analytical Skills
2 7 (4.61%) Blackberry
3 6 (3.95%) Management Information System
3 6 (3.95%) Video Conferencing
4 5 (3.29%) PMI
5 2 (1.32%) EPoS
5 2 (1.32%) Thin Client
5 2 (1.32%) Visualisation
5 2 (1.32%) Statistics
5 2 (1.32%) Fat Client
5 2 (1.32%) User Experience
6 1 (0.66%) Open Source
6 1 (0.66%) E-Learning
Operating Systems
1 109 (71.71%) Windows
2 29 (19.08%) Linux
2 29 (19.08%) Windows 7
3 28 (18.42%) Windows Server 2008
3 28 (18.42%) Windows XP
4 27 (17.76%) Windows Server 2003
5 16 (10.53%) Windows Vista
6 10 (6.58%) Mac OS X
7 6 (3.95%) UNIX
8 5 (3.29%) Windows 8
9 3 (1.97%) Windows Server 2012
9 3 (1.97%) Windows 2000
9 3 (1.97%) AIX
10 2 (1.32%) Mac OS
10 2 (1.32%) Apple iOS
Processes & Methodologies
1 33 (21.71%) ITIL
2 19 (12.50%) Service Management
3 13 (8.55%) Change Control
4 12 (7.89%) Risk Management
5 11 (7.24%) Service Delivery
6 10 (6.58%) Asset Management
7 8 (5.26%) Incident Management
7 8 (5.26%) Time Management
8 7 (4.61%) Root Cause Analysis
8 7 (4.61%) Continuous Improvement
8 7 (4.61%) Network Monitoring
8 7 (4.61%) Disaster Recovery
9 6 (3.95%) Performance Tuning
10 5 (3.29%) Security Management
11 4 (2.63%) ERP
12 3 (1.97%) Configuration Management
12 3 (1.97%) Project Management
12 3 (1.97%) Change Management
12 3 (1.97%) Requirements Management
12 3 (1.97%) Technical Architecture
Programming Languages
1 32 (21.05%) SQL
2 6 (3.95%) Java
3 4 (2.63%) T-SQL
4 2 (1.32%) PowerShell
4 2 (1.32%) Bash Shell
5 1 (0.66%) JavaScript
5 1 (0.66%) C
Qualifications
1 10 (6.58%) MCP
2 7 (4.61%) Microsoft Certification
2 7 (4.61%) Security Cleared
3 5 (3.29%) PMI Certification
4 4 (2.63%) CCNA
4 4 (2.63%) Cisco Certification
4 4 (2.63%) DV Cleared
5 3 (1.97%) SC Cleared
5 3 (1.97%) MCITP
5 3 (1.97%) Degree
5 3 (1.97%) A+ Certification
6 2 (1.32%) ITIL Certification
6 2 (1.32%) VMware Certified Professional (VCP)
7 1 (0.66%) MCDST
7 1 (0.66%) MCSE
7 1 (0.66%) MCSA
7 1 (0.66%) CCENT
7 1 (0.66%) AAT
7 1 (0.66%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (21.05%) SLA
System Software
1 61 (40.13%) Active Directory
2 33 (21.71%) VMware Infrastructure
3 7 (4.61%) Hyper-V
4 6 (3.95%) Firmware
5 1 (0.66%) VMware ESX
5 1 (0.66%) XenApp
5 1 (0.66%) vSphere
Systems Management
1 19 (12.50%) SCCM
2 12 (7.89%) WSUS
3 6 (3.95%) NetBackup
3 6 (3.95%) Backup Exec
4 5 (3.29%) ServiceCenter
5 4 (2.63%) Systems Management Server (SMS)
5 4 (2.63%) Casper Suite
6 3 (1.97%) ARCserve
7 1 (0.66%) Norton AntiVirus
7 1 (0.66%) Nagios
7 1 (0.66%) SCOM
Vendors
1 65 (42.76%) Microsoft
2 43 (28.29%) VMware
3 25 (16.45%) Cisco
4 17 (11.18%) HP
5 16 (10.53%) Citrix
6 10 (6.58%) IBM
7 8 (5.26%) Symantec
8 6 (3.95%) Red Hat
8 6 (3.95%) Apple
9 5 (3.29%) Oracle
10 3 (1.97%) Adobe
10 3 (1.97%) Juniper
10 3 (1.97%) WatchGuard
10 3 (1.97%) Veeam
10 3 (1.97%) 3PAR
10 3 (1.97%) EMC
11 2 (1.32%) SonicWALL
11 2 (1.32%) Google
12 1 (0.66%) Kaspersky
12 1 (0.66%) ServiceNow
Yeovil, Somerset
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 14 hours ago
Gloucester, Gloucestershire
Aximis (West) Limited
Salary: Up to £27K per annum
Posted: 2 days ago
Gloucester, Gloucestershire
G2 Recruitment Solutions Ltd.
Salary: £18k - 240k per year
Posted: 2 days ago
Gloucester, Gloucestershire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago