The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 185 182 204
Rank change year-on-year
-3 +22
Permanent jobs requiring a 2nd Line Support 52 42 32
As % of all permanent IT jobs located in the South West 0.86% 0.78% 0.57%
As % of the Job Titles category 0.90% 0.82% 0.59%
Number of salaries quoted 50 42 30
Average salary £23,750 £23,750 £23,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £20,450 £19,460 £20,900
10% offered a salary of more than £27,550 £26,000 £32,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5801 5145 5413
As % of all permanent IT jobs located in the South West 96.03% 95.56% 96.40%
Number of salaries quoted 4942 4365 4815
Average salary £37,500 £35,500 £36,000
Average salary % change year-on-year
+5.63% -1.38%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 30 January 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +2 20 £22,875 +1.66% 1
Gloucestershire -9 14 £22,500 -10.00%
Wiltshire -3 10 £24,000 +2.12% 3
Devon +7 5 £21,000 +1.44%
Somerset +2 1 £27,000 +3.84%
Dorset - 1 - - 2
Cornwall - 1 £24,500 - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 30 January 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 83 (66.94%) Windows
2 50 (40.32%) Microsoft
3 49 (39.52%) Active Directory
4 40 (32.26%) MS Office
5 39 (31.45%) MS Excel
6 38 (30.65%) VMware
7 28 (22.58%) Windows 7
8 27 (21.77%) VMware Infrastructure
9 26 (20.97%) ITIL
10 23 (18.55%) SLA
10 23 (18.55%) Cisco
11 22 (17.74%) Linux
11 22 (17.74%) Windows Server 2008
12 21 (16.94%) Firewall
12 21 (16.94%) MS Exchange
13 20 (16.13%) WAN
13 20 (16.13%) Windows Server 2003
14 19 (15.32%) LAN
14 19 (15.32%) SQL
15 18 (14.52%) Windows XP
16 16 (12.90%) TCP/IP
16 16 (12.90%) SQL Server
16 16 (12.90%) Citrix
17 13 (10.48%) HP
18 12 (9.68%) Finance
18 12 (9.68%) Analytical Skills
19 10 (8.06%) SCCM
19 10 (8.06%) Service Management
19 10 (8.06%) VPN
20 9 (7.26%) MySQL

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 30 January 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (16.94%) MS Exchange
2 7 (5.65%) IIS
2 7 (5.65%) Apache
3 6 (4.84%) Exchange Server 2010
3 6 (4.84%) Exchange Server 2007
4 2 (1.61%) Exchange Server 2013
4 2 (1.61%) SharePoint
5 1 (0.81%) Blackberry Enterprise Server
5 1 (0.81%) Exchange Server 2003
5 1 (0.81%) SharePoint 2010
Applications
1 40 (32.26%) MS Office
2 39 (31.45%) MS Excel
3 6 (4.84%) MS PowerPoint
4 1 (0.81%) Spreadsheet
Business Applications
1 3 (2.42%) Dynamics AX
2 1 (0.81%) Oracle EBS
Cloud Services
1 6 (4.84%) Office 365
2 2 (1.61%) SaaS
Communications & Networking
1 21 (16.94%) Firewall
2 20 (16.13%) WAN
3 19 (15.32%) LAN
4 16 (12.90%) TCP/IP
5 10 (8.06%) VPN
6 7 (5.65%) Internet
6 7 (5.65%) DHCP
7 6 (4.84%) IP Telephony
8 5 (4.03%) DNS
8 5 (4.03%) VoIP
8 5 (4.03%) Cisco IPT
9 3 (2.42%) Cisco ASA
10 2 (1.61%) Unified Communications
10 2 (1.61%) Wi-Fi
11 1 (0.81%) Intranet
11 1 (0.81%) MPLS
11 1 (0.81%) SAN
11 1 (0.81%) ISDN
11 1 (0.81%) SSL
11 1 (0.81%) VLAN
Database & Business Intelligence
1 16 (12.90%) SQL Server
2 9 (7.26%) MySQL
3 3 (2.42%) SQL Server 2005
3 3 (2.42%) SQL Server 2008
3 3 (2.42%) Relational Database
4 2 (1.61%) Big Data
5 1 (0.81%) RDBMS
5 1 (0.81%) Oracle Reports
5 1 (0.81%) Crystal Reports
5 1 (0.81%) Oracle Database
General
1 12 (9.68%) Finance
2 3 (2.42%) Advertising
3 2 (1.61%) Law
3 2 (1.61%) Banking
3 2 (1.61%) Retail
4 1 (0.81%) Legal
4 1 (0.81%) Telecoms
4 1 (0.81%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.81%) HTML
1 1 (0.81%) Web Services
1 1 (0.81%) Software Packaging
Miscellaneous
1 12 (9.68%) Analytical Skills
2 7 (5.65%) Blackberry
3 6 (4.84%) Management Information System
4 5 (4.03%) PMI
5 3 (2.42%) Video Conferencing
6 2 (1.61%) Visualisation
6 2 (1.61%) Statistics
6 2 (1.61%) EPoS
7 1 (0.81%) Thin Client
7 1 (0.81%) E-Learning
7 1 (0.81%) Fat Client
7 1 (0.81%) Open Source
Operating Systems
1 83 (66.94%) Windows
2 28 (22.58%) Windows 7
3 22 (17.74%) Linux
3 22 (17.74%) Windows Server 2008
4 20 (16.13%) Windows Server 2003
5 18 (14.52%) Windows XP
6 8 (6.45%) Windows Vista
7 7 (5.65%) Mac OS X
8 5 (4.03%) Windows 8
9 3 (2.42%) UNIX
9 3 (2.42%) Windows Server 2012
9 3 (2.42%) Apple iOS
10 2 (1.61%) Windows 2000
Processes & Methodologies
1 26 (20.97%) ITIL
2 10 (8.06%) Service Management
3 9 (7.26%) Service Delivery
4 8 (6.45%) Time Management
5 7 (5.65%) Asset Management
5 7 (5.65%) Network Monitoring
5 7 (5.65%) Continuous Improvement
5 7 (5.65%) Change Control
5 7 (5.65%) Root Cause Analysis
6 6 (4.84%) Performance Tuning
6 6 (4.84%) Disaster Recovery
6 6 (4.84%) Risk Management
6 6 (4.84%) Incident Management
7 5 (4.03%) Security Management
8 4 (3.23%) Technical Architecture
8 4 (3.23%) ERP
9 3 (2.42%) Network Design
9 3 (2.42%) Load Balancing
10 2 (1.61%) Analytics
10 2 (1.61%) System Testing
Programming Languages
1 19 (15.32%) SQL
2 4 (3.23%) Java
3 1 (0.81%) PowerShell
3 1 (0.81%) Bash Shell
Qualifications
1 7 (5.65%) Microsoft Certification
1 7 (5.65%) MCP
2 5 (4.03%) PMI Certification
3 4 (3.23%) A+ Certification
4 3 (2.42%) Cisco Certification
4 3 (2.42%) CCNA
4 3 (2.42%) MCITP
4 3 (2.42%) Security Cleared
5 2 (1.61%) SC Cleared
5 2 (1.61%) Degree
5 2 (1.61%) MCDST
5 2 (1.61%) ITIL Certification
6 1 (0.81%) MCSE
6 1 (0.81%) MCSA
6 1 (0.81%) VMware Certified Professional (VCP)
6 1 (0.81%) CCENT
6 1 (0.81%) DV Cleared
6 1 (0.81%) AAT
6 1 (0.81%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (18.55%) SLA
System Software
1 49 (39.52%) Active Directory
2 27 (21.77%) VMware Infrastructure
3 7 (5.65%) Hyper-V
4 6 (4.84%) Firmware
5 1 (0.81%) Terminal Services
5 1 (0.81%) VMware ESX
5 1 (0.81%) XenApp
Systems Management
1 10 (8.06%) SCCM
2 7 (5.65%) WSUS
3 6 (4.84%) NetBackup
4 5 (4.03%) ServiceCenter
5 4 (3.23%) Backup Exec
6 1 (0.81%) Norton AntiVirus
6 1 (0.81%) Casper Suite
Vendors
1 50 (40.32%) Microsoft
2 38 (30.65%) VMware
3 23 (18.55%) Cisco
4 16 (12.90%) Citrix
5 13 (10.48%) HP
6 8 (6.45%) Symantec
7 7 (5.65%) Apple
8 6 (4.84%) IBM
8 6 (4.84%) Red Hat
9 5 (4.03%) Oracle
10 3 (2.42%) Juniper
10 3 (2.42%) CA
10 3 (2.42%) F5
11 2 (1.61%) SonicWALL
11 2 (1.61%) Adobe
12 1 (0.81%) McAfee
12 1 (0.81%) Interwoven
12 1 (0.81%) Business Objects
12 1 (0.81%) SAP
12 1 (0.81%) Kaspersky
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 8 hours ago
Chippenham
The People Network
Salary: £15000 - £25000 per annum + benefits
Posted: 3 days ago
Bristol
Computer Futures
Salary: £25000 - £30000 per annum + competitive
Posted: 3 days ago
Bournemouth
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Overtime + Benefits
Posted: 16 days ago