The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 133 194 156
Rank change year-on-year
+61 -38
Permanent jobs requiring a 2nd Line Support 115 54 95
As % of all permanent IT jobs located in the South West 2.06% 0.91% 1.54%
As % of the Job Titles category 2.13% 0.94% 1.59%
Number of salaries quoted 111 52 85
Median salary £27,500 £22,500 £24,000
Median salary % change year-on-year
+22.22% -6.25%
90% offered a salary of more than £22,500 £19,500 £21,700
10% offered a salary of more than £32,500 £27,500 £27,300
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5391 5773 5991
As % of all permanent IT jobs located in the South West 96.54% 96.98% 97.04%
Number of salaries quoted 4559 4896 5009
Median salary £40,000 £38,500 £36,500
Median salary % change year-on-year
+3.89% +5.47%
90% offered a salary of more than £24,500 £24,000 £23,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 25 September 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +37 45 £29,000 +26.08% 2
Dorset +25 19 £28,000 +25.00%
Bristol +9 19 £27,500 +41.02% 3
Gloucestershire -2 12 £24,000 +6.66% 1
Cornwall -12 9 £24,000 +14.28% 2
Somerset -2 8 £23,000 -14.12% 2
Devon -3 3 £22,500 +4.65% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 25 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 143 (77.30%) Windows
2 96 (51.89%) MS Exchange
3 90 (48.65%) Microsoft
4 84 (45.41%) VMware
5 72 (38.92%) Active Directory
6 71 (38.38%) Windows Server 2003
7 62 (33.51%) Exchange Server 2010
8 60 (32.43%) Windows Server 2012
9 59 (31.89%) ITIL
10 58 (31.35%) Windows 7
11 57 (30.81%) Firewall
12 48 (25.95%) VMware Infrastructure
13 47 (25.41%) Windows Server 2008
14 46 (24.86%) Cisco
14 46 (24.86%) Windows Server
15 44 (23.78%) MS Excel
15 44 (23.78%) Exchange Server 2007
16 43 (23.24%) Linux
16 43 (23.24%) LAN
17 42 (22.70%) WAN
17 42 (22.70%) SQL Server
18 37 (20.00%) Security Cleared
19 34 (18.38%) DHCP
19 34 (18.38%) DNS
20 32 (17.30%) TCP/IP
20 32 (17.30%) SC Cleared
21 31 (16.76%) SLA
22 28 (15.14%) Microsoft Certification
23 27 (14.59%) Office 365
24 26 (14.05%) Driving Licence

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (51.89%) MS Exchange
2 62 (33.51%) Exchange Server 2010
3 44 (23.78%) Exchange Server 2007
4 16 (8.65%) IIS
5 15 (8.11%) Exchange Server 2013
6 13 (7.03%) Apache
7 7 (3.78%) SharePoint
8 6 (3.24%) SharePoint 2010
9 4 (2.16%) OpenROAD
9 4 (2.16%) WebLogic
9 4 (2.16%) WebSphere
10 3 (1.62%) Blackberry Enterprise Server
11 2 (1.08%) Exchange Server 2003
12 1 (0.54%) Jetty
12 1 (0.54%) Tomcat
Applications
1 44 (23.78%) MS Excel
2 24 (12.97%) MS Office
3 1 (0.54%) MS PowerPoint
Business Applications
1 2 (1.08%) Payment Gateway
1 2 (1.08%) Remedy ITSM
1 2 (1.08%) Unit4 Business World
Cloud Services
1 27 (14.59%) Office 365
2 2 (1.08%) SaaS
3 1 (0.54%) Google Apps
Communications & Networking
1 57 (30.81%) Firewall
2 43 (23.24%) LAN
3 42 (22.70%) WAN
4 34 (18.38%) DHCP
4 34 (18.38%) DNS
5 32 (17.30%) TCP/IP
6 19 (10.27%) VPN
7 15 (8.11%) SAN
7 15 (8.11%) VLAN
7 15 (8.11%) VoIP
8 14 (7.57%) ADSL
9 12 (6.49%) HTTP
9 12 (6.49%) ICMP
9 12 (6.49%) Network Security
9 12 (6.49%) SMTP
9 12 (6.49%) Telnet
10 10 (5.41%) Wireless
11 9 (4.86%) Wi-Fi
12 4 (2.16%) Intranet
12 4 (2.16%) Remote Desktop
Database & Business Intelligence
1 42 (22.70%) SQL Server
2 10 (5.41%) RDBMS
2 10 (5.41%) Relational Database
3 5 (2.70%) SQL Server Reporting Services
4 3 (1.62%) Ingres
General
1 22 (11.89%) Finance
2 4 (2.16%) Back Office
2 4 (2.16%) Banking
3 3 (1.62%) French Language
3 3 (1.62%) German Language
3 3 (1.62%) Italian Language
3 3 (1.62%) Manufacturing
4 2 (1.08%) Local Government
5 1 (0.54%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.70%) .NET
1 5 (2.70%) .NET Framework
1 5 (2.70%) Web Services
2 3 (1.62%) ASP.NET
2 3 (1.62%) EDI
3 2 (1.08%) WebCenter
Miscellaneous
1 26 (14.05%) Driving Licence
2 11 (5.95%) Analytical Skills
3 9 (4.86%) Statistics
4 6 (3.24%) Fat Client
4 6 (3.24%) Thin Client
5 4 (2.16%) Client/Server
6 3 (1.62%) Blackberry
6 3 (1.62%) User Experience
7 2 (1.08%) Management Information System
8 1 (0.54%) BYOD
8 1 (0.54%) CCTV
8 1 (0.54%) Cybercrime
8 1 (0.54%) EPoS
8 1 (0.54%) Mobile App
8 1 (0.54%) Video Conferencing
8 1 (0.54%) Virtual Team
Operating Systems
1 143 (77.30%) Windows
2 71 (38.38%) Windows Server 2003
3 60 (32.43%) Windows Server 2012
4 58 (31.35%) Windows 7
5 47 (25.41%) Windows Server 2008
6 46 (24.86%) Windows Server
7 43 (23.24%) Linux
8 26 (14.05%) Windows XP
9 23 (12.43%) Unix
9 23 (12.43%) Windows 8
10 19 (10.27%) Windows 10
11 13 (7.03%) Windows Vista
12 6 (3.24%) Windows 2000
13 4 (2.16%) Mac OS X
14 2 (1.08%) Apple iOS
15 1 (0.54%) CentOS
Processes & Methodologies
1 59 (31.89%) ITIL
2 16 (8.65%) Incident Management
3 15 (8.11%) Project Management
4 14 (7.57%) PRINCE2
5 12 (6.49%) Data Security
5 12 (6.49%) Service Management
6 11 (5.95%) Root Cause Analysis
6 11 (5.95%) Security Patching
7 9 (4.86%) Business Continuity
7 9 (4.86%) Disaster Recovery
7 9 (4.86%) Service Delivery
8 7 (3.78%) Problem Management
8 7 (3.78%) Virtual Environments
9 6 (3.24%) Infrastructure Management
9 6 (3.24%) ITIL V2
10 4 (2.16%) Information Security
10 4 (2.16%) ITSM
11 3 (1.62%) Configuration Management
11 3 (1.62%) ERP
11 3 (1.62%) Stakeholder Management
Programming Languages
1 26 (14.05%) SQL
2 4 (2.16%) Java
2 4 (2.16%) VB
3 1 (0.54%) C#
3 1 (0.54%) C++
3 1 (0.54%) PowerShell
Qualifications
1 37 (20.00%) Security Cleared
2 32 (17.30%) SC Cleared
3 28 (15.14%) Microsoft Certification
4 17 (9.19%) ITIL Certification
5 15 (8.11%) MCSA
6 14 (7.57%) CCNA
6 14 (7.57%) Cisco Certification
7 12 (6.49%) A+ Certification
7 12 (6.49%) MCP
7 12 (6.49%) Network+ Certification
8 7 (3.78%) DV Cleared
9 6 (3.24%) MCTS
10 3 (1.62%) MCDST
10 3 (1.62%) MCITP
11 2 (1.08%) Degree
12 1 (0.54%) DBS Check
12 1 (0.54%) MCSE
Quality Assurance & Compliance
1 31 (16.76%) SLA
2 2 (1.08%) QA
3 1 (0.54%) COBIT
3 1 (0.54%) ISO 9001
3 1 (0.54%) ISO/IEC 27001
System Software
1 72 (38.92%) Active Directory
2 48 (25.95%) VMware Infrastructure
3 14 (7.57%) VMware ESXi
4 11 (5.95%) Hyper-V
5 5 (2.70%) Virtual Desktop
5 5 (2.70%) XenApp
6 4 (2.16%) VMware ESX
7 2 (1.08%) Firmware
8 1 (0.54%) Terminal Services
8 1 (0.54%) Virtual Machines
8 1 (0.54%) XenDesktop
Systems Management
1 12 (6.49%) Norton AntiVirus
1 12 (6.49%) Tivoli
2 2 (1.08%) SCCM
2 2 (1.08%) WSUS
3 1 (0.54%) Backup Exec
Vendors
1 90 (48.65%) Microsoft
2 84 (45.41%) VMware
3 46 (24.86%) Cisco
4 14 (7.57%) Citrix
4 14 (7.57%) WatchGuard
5 13 (7.03%) HP
5 13 (7.03%) Juniper
6 12 (6.49%) Brocade
6 12 (6.49%) EMC
6 12 (6.49%) IBM
6 12 (6.49%) Symantec
6 12 (6.49%) Veeam
7 11 (5.95%) Extreme Networks
8 6 (3.24%) Apple
8 6 (3.24%) Oracle
9 4 (2.16%) CA
9 4 (2.16%) FrontRange
9 4 (2.16%) Sybase
10 3 (1.62%) Mitel
11 2 (1.08%) Red Hat
Wiltshire
Capita
Posted: Yesterday
Bristol, Avon
Oscar
Salary: £25000 - £32000 per annum + Benefits
Posted: 2 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: 3 days ago
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £27000.00 - £32000.00 per annum + pension etc
Posted: 3 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £24000 - £25000 per annum
Posted: Yesterday
Cornwall
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Bath, Avon
Senitor Associates
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 5 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 19 days ago
Bristol
Hays Specialist Recruitment Ltd
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 10 days ago