The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 146 177 156
Rank change year-on-year
+31 -21
Permanent jobs requiring a 2nd Line Support 91 75 81
As % of all permanent IT jobs located in the South West 1.70% 1.27% 1.35%
As % of the Job Titles category 1.74% 1.31% 1.38%
Number of salaries quoted 86 71 77
Median salary £26,000 £22,500 £24,000
Median salary % change year-on-year
+15.55% -6.25%
90% offered a salary of more than £22,500 £20,000 £22,000
10% offered a salary of more than £30,000 £27,500 £29,400
UK excluding London median salary £25,625 £25,000 £25,000
% change year-on-year
+2.50% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5218 5730 5884
As % of all permanent IT jobs located in the South West 97.28% 96.92% 97.77%
Number of salaries quoted 4423 4874 4860
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £24,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 23 July 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +19 35 £27,500 +10.00% 1
Bristol +38 22 £27,500 +17.02% 2
Dorset +20 17 £26,500 +13.97% 2
Somerset -10 7 £22,750 +1.11% 2
Gloucestershire +3 5 £25,000 +4.16% 1
Cornwall -20 3 £23,000 +9.52% 1
Devon -6 2 £24,500 +8.88% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 23 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 145 (77.96%) Windows
2 107 (57.53%) Microsoft
3 105 (56.45%) MS Exchange
4 91 (48.92%) VMware
5 84 (45.16%) Windows Server 2003
6 83 (44.62%) Windows Server 2012
7 80 (43.01%) Active Directory
8 70 (37.63%) Exchange Server 2010
9 64 (34.41%) ITIL
10 61 (32.80%) Exchange Server 2007
11 56 (30.11%) Firewall
12 55 (29.57%) Windows Server
13 48 (25.81%) Windows 7
14 46 (24.73%) Security Cleared
14 46 (24.73%) VMware Infrastructure
15 42 (22.58%) Windows Server 2008
15 42 (22.58%) Office 365
15 42 (22.58%) MS Excel
15 42 (22.58%) Cisco
16 41 (22.04%) SC Cleared
17 38 (20.43%) SLA
17 38 (20.43%) SQL Server
18 37 (19.89%) Linux
19 36 (19.35%) LAN
20 34 (18.28%) WAN
21 33 (17.74%) TCP/IP
22 31 (16.67%) VoIP
22 31 (16.67%) Microsoft Certification
22 31 (16.67%) Driving Licence
23 28 (15.05%) ITIL Certification

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (56.45%) MS Exchange
2 70 (37.63%) Exchange Server 2010
3 61 (32.80%) Exchange Server 2007
4 13 (6.99%) Exchange Server 2013
5 10 (5.38%) IIS
6 6 (3.23%) Apache
7 4 (2.15%) OpenROAD
7 4 (2.15%) WebLogic
7 4 (2.15%) WebSphere
8 2 (1.08%) Blackberry Enterprise Server
9 1 (0.54%) SharePoint
Applications
1 42 (22.58%) MS Excel
2 21 (11.29%) MS Office
3 1 (0.54%) MS PowerPoint
Business Applications
1 2 (1.08%) Payment Gateway
1 2 (1.08%) Remedy ITSM
1 2 (1.08%) Unit4 Business World
Cloud Services
1 42 (22.58%) Office 365
2 1 (0.54%) Google Apps
2 1 (0.54%) SaaS
Communications & Networking
1 56 (30.11%) Firewall
2 36 (19.35%) LAN
3 34 (18.28%) WAN
4 33 (17.74%) TCP/IP
5 31 (16.67%) VoIP
6 26 (13.98%) DNS
7 22 (11.83%) DHCP
8 20 (10.75%) Wi-Fi
9 14 (7.53%) ADSL
10 12 (6.45%) VPN
11 9 (4.84%) SAN
12 7 (3.76%) VLAN
13 6 (3.23%) HTTP
13 6 (3.23%) ICMP
13 6 (3.23%) Network Security
13 6 (3.23%) SMTP
13 6 (3.23%) Telnet
14 4 (2.15%) Intranet
14 4 (2.15%) Remote Desktop
15 3 (1.61%) Internet
Database & Business Intelligence
1 38 (20.43%) SQL Server
2 10 (5.38%) RDBMS
2 10 (5.38%) Relational Database
3 5 (2.69%) SQL Server Reporting Services
4 3 (1.61%) Ingres
5 2 (1.08%) Oracle Database
5 2 (1.08%) SQL Server 2008
5 2 (1.08%) SQL Server 2012
6 1 (0.54%) MySQL
Development Applications
1 2 (1.08%) SQL Server Management Studio (SSMS)
General
1 25 (13.44%) Finance
2 5 (2.69%) Banking
3 4 (2.15%) Advertising
3 4 (2.15%) Back Office
4 3 (1.61%) Manufacturing
5 2 (1.08%) French Language
5 2 (1.08%) German Language
5 2 (1.08%) Italian Language
5 2 (1.08%) Local Government
5 2 (1.08%) Telecoms
6 1 (0.54%) Automotive
6 1 (0.54%) Music Industry
Libraries, Frameworks & Software Standards
1 5 (2.69%) .NET
1 5 (2.69%) .NET Framework
1 5 (2.69%) Web Services
2 3 (1.61%) ASP.NET
3 2 (1.08%) EDI
3 2 (1.08%) WebCenter
Miscellaneous
1 31 (16.67%) Driving Licence
2 7 (3.76%) Analytical Skills
3 4 (2.15%) Blackberry
3 4 (2.15%) Client/Server
3 4 (2.15%) Statistics
4 3 (1.61%) User Experience
5 2 (1.08%) CMDB
5 2 (1.08%) iPad
5 2 (1.08%) Management Information System
6 1 (0.54%) BYOD
6 1 (0.54%) CCTV
6 1 (0.54%) Video Conferencing
6 1 (0.54%) Virtual Team
Operating Systems
1 145 (77.96%) Windows
2 84 (45.16%) Windows Server 2003
3 83 (44.62%) Windows Server 2012
4 55 (29.57%) Windows Server
5 48 (25.81%) Windows 7
6 42 (22.58%) Windows Server 2008
7 37 (19.89%) Linux
8 25 (13.44%) Unix
9 24 (12.90%) Windows 10
10 23 (12.37%) Windows 8
11 15 (8.06%) Windows XP
12 12 (6.45%) Windows Vista
13 7 (3.76%) Mac OS X
14 5 (2.69%) Apple iOS
15 2 (1.08%) Solaris
16 1 (0.54%) CentOS
Processes & Methodologies
1 64 (34.41%) ITIL
2 15 (8.06%) Incident Management
3 13 (6.99%) Problem Management
3 13 (6.99%) Project Management
4 12 (6.45%) PRINCE2
5 9 (4.84%) Service Delivery
6 7 (3.76%) Service Management
7 6 (3.23%) Data Security
7 6 (3.23%) Root Cause Analysis
7 6 (3.23%) Time Management
8 5 (2.69%) Configuration Management
8 5 (2.69%) Data Protection
8 5 (2.69%) Performance Monitoring
9 4 (2.15%) Business Continuity
9 4 (2.15%) Continuous Improvement
9 4 (2.15%) Disaster Recovery
9 4 (2.15%) Information Security
9 4 (2.15%) ITSM
9 4 (2.15%) Security Patching
10 3 (1.61%) Mentoring
Programming Languages
1 25 (13.44%) SQL
2 6 (3.23%) Java
2 6 (3.23%) VB
3 4 (2.15%) C
4 3 (1.61%) PowerShell
5 2 (1.08%) C++
5 2 (1.08%) VC++
6 1 (0.54%) Perl
6 1 (0.54%) Python
Qualifications
1 46 (24.73%) Security Cleared
2 41 (22.04%) SC Cleared
3 31 (16.67%) Microsoft Certification
4 28 (15.05%) ITIL Certification
5 20 (10.75%) CCNA
5 20 (10.75%) Cisco Certification
6 18 (9.68%) MCSA
7 16 (8.60%) A+ Certification
7 16 (8.60%) Network+ Certification
8 13 (6.99%) MCP
9 10 (5.38%) MCTS
10 6 (3.23%) MCSE
11 4 (2.15%) MCDST
12 2 (1.08%) Degree
12 2 (1.08%) ITIL Foundation Certificate
13 1 (0.54%) BC Cleared
13 1 (0.54%) DBS Check
Quality Assurance & Compliance
1 38 (20.43%) SLA
2 2 (1.08%) QA
3 1 (0.54%) COBIT
3 1 (0.54%) ISO 9001
3 1 (0.54%) ISO/IEC 27001
System Software
1 80 (43.01%) Active Directory
2 46 (24.73%) VMware Infrastructure
3 22 (11.83%) Hyper-V
4 12 (6.45%) VMware ESXi
5 11 (5.91%) XenApp
6 5 (2.69%) Virtual Desktop
7 2 (1.08%) Microsoft Virtual Server
7 2 (1.08%) Virtual Servers
7 2 (1.08%) VMware ESX
8 1 (0.54%) BitLocker
8 1 (0.54%) Virtual Machines
8 1 (0.54%) XenDesktop
Systems Management
1 11 (5.91%) Norton AntiVirus
2 6 (3.23%) Tivoli
3 3 (1.61%) SCCM
4 2 (1.08%) WSUS
Vendors
1 107 (57.53%) Microsoft
2 91 (48.92%) VMware
3 42 (22.58%) Cisco
4 18 (9.68%) Citrix
5 17 (9.14%) Juniper
6 12 (6.45%) Symantec
6 12 (6.45%) WatchGuard
7 8 (4.30%) Oracle
8 7 (3.76%) Apple
8 7 (3.76%) HP
9 6 (3.23%) Brocade
9 6 (3.23%) EMC
9 6 (3.23%) IBM
9 6 (3.23%) Veeam
10 5 (2.69%) Extreme Networks
11 4 (2.15%) CA
11 4 (2.15%) FrontRange
11 4 (2.15%) Sybase
12 3 (1.61%) Adobe
13 2 (1.08%) BMC
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 2 days ago
Newton Abbot, Devon
n-tier selection limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: 3 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Plymouth, Devon
Applause IT Innovation
Salary: £25000 - £38000 per annum + benefits
Posted: 2 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 5 days ago
Frome
Recruitment Genius Ltd
Salary: £17000 - £24000 per annum
Posted: 10 days ago
Bournemouth, Dorset
4Com Plc
Salary: Competitive +Audi A1*
Posted: 26 days ago
Bournemouth
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum
Posted: 25 days ago