The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 158 144 179
Rank change year-on-year
-14 +35
Permanent jobs requiring a 2nd Line Support 90 106 52
As % of all permanent IT jobs located in the South West 1.61% 1.74% 0.90%
As % of the Job Titles category 1.67% 1.79% 0.93%
Number of salaries quoted 89 90 43
Median salary £24,000 £21,500 £23,000
Median salary % change year-on-year
+11.62% -6.52%
90% offered a salary of more than £22,500 £19,000 £19,400
10% offered a salary of more than £30,000 £33,550 £27,350
UK excluding London median salary £25,500 £24,500 £24,375
% change year-on-year
+4.08% +0.51%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5394 5927 5607
As % of all permanent IT jobs located in the South West 96.79% 97.44% 96.76%
Number of salaries quoted 4536 4876 4680
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £22,500 £23,000
10% offered a salary of more than £60,000 £53,500 £57,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 5 May 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +17 33 £27,500 +15.78%
Bristol +4 17 £23,500 +11.90%
Dorset +20 15 £24,000 -1.03%
Cornwall -16 12 £22,500 +9.75% 2
Somerset +3 8 £23,500 -32.85% 1
Gloucestershire -19 5 £23,500 +2.17%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 5 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 143 (81.25%) Windows
2 120 (68.18%) Microsoft
3 98 (55.68%) MS Exchange
4 91 (51.70%) Windows Server 2012
5 82 (46.59%) VMware
6 81 (46.02%) Active Directory
7 77 (43.75%) Windows Server 2003
8 74 (42.05%) Windows Server
9 73 (41.48%) Exchange Server 2007
10 69 (39.20%) Exchange Server 2010
11 59 (33.52%) ITIL
12 47 (26.70%) Firewall
12 47 (26.70%) Security Cleared
12 47 (26.70%) Windows 7
13 45 (25.57%) Windows Server 2008
13 45 (25.57%) Office 365
14 42 (23.86%) VMware Infrastructure
15 40 (22.73%) VoIP
15 40 (22.73%) Cisco
16 39 (22.16%) SC Cleared
17 36 (20.45%) SQL
18 35 (19.89%) Windows 8
19 32 (18.18%) Hyper-V
19 32 (18.18%) SQL Server
19 32 (18.18%) Microsoft Certification
19 32 (18.18%) Wi-Fi
20 30 (17.05%) Citrix
20 30 (17.05%) LAN
20 30 (17.05%) WAN
20 30 (17.05%) MS Excel

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (55.68%) MS Exchange
2 73 (41.48%) Exchange Server 2007
3 69 (39.20%) Exchange Server 2010
4 12 (6.82%) Exchange Server 2013
5 8 (4.55%) IIS
6 6 (3.41%) Blackberry Enterprise Server
7 1 (0.57%) OpenROAD
7 1 (0.57%) SharePoint
7 1 (0.57%) WebLogic
7 1 (0.57%) WebSphere
Applications
1 30 (17.05%) MS Excel
2 23 (13.07%) MS Office
Cloud Services
1 45 (25.57%) Office 365
2 1 (0.57%) Google Apps
2 1 (0.57%) SaaS
Communications & Networking
1 47 (26.70%) Firewall
2 40 (22.73%) VoIP
3 32 (18.18%) Wi-Fi
4 30 (17.05%) LAN
4 30 (17.05%) WAN
5 29 (16.48%) TCP/IP
6 11 (6.25%) ADSL
6 11 (6.25%) DNS
7 9 (5.11%) Internet
7 9 (5.11%) VPN
8 5 (2.84%) DHCP
9 3 (1.70%) Remote Desktop
10 1 (0.57%) Cisco IOS
10 1 (0.57%) Intranet
10 1 (0.57%) IP Telephony
10 1 (0.57%) SAN
10 1 (0.57%) VLAN
Database & Business Intelligence
1 32 (18.18%) SQL Server
2 9 (5.11%) RDBMS
2 9 (5.11%) Relational Database
3 8 (4.55%) Ingres
3 8 (4.55%) SQL Server 2008
3 8 (4.55%) SQL Server 2012
4 2 (1.14%) Oracle Database
5 1 (0.57%) Data Warehouse
5 1 (0.57%) MySQL
Development Applications
1 8 (4.55%) SQL Server Management Studio (SSMS)
General
1 25 (14.20%) Finance
2 8 (4.55%) Banking
3 5 (2.84%) Advertising
4 4 (2.27%) Manufacturing
5 2 (1.14%) Automotive
5 2 (1.14%) Back Office
5 2 (1.14%) French Language
5 2 (1.14%) German Language
5 2 (1.14%) Italian Language
6 1 (0.57%) Music Industry
6 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.70%) WebCenter
2 2 (1.14%) EDI
3 1 (0.57%) .NET
3 1 (0.57%) JSON
3 1 (0.57%) Web Services
3 1 (0.57%) XML
Miscellaneous
1 23 (13.07%) Driving Licence
2 14 (7.95%) iPad
3 9 (5.11%) Blackberry
4 7 (3.98%) Video Conferencing
5 6 (3.41%) iPhone
5 6 (3.41%) Management Information System
6 2 (1.14%) Analytical Skills
6 2 (1.14%) CMDB
7 1 (0.57%) Client/Server
7 1 (0.57%) Enterprise Software
Operating Systems
1 143 (81.25%) Windows
2 91 (51.70%) Windows Server 2012
3 77 (43.75%) Windows Server 2003
4 74 (42.05%) Windows Server
5 47 (26.70%) Windows 7
6 45 (25.57%) Windows Server 2008
7 35 (19.89%) Windows 8
8 28 (15.91%) Windows 10
9 23 (13.07%) Linux
10 20 (11.36%) Unix
11 13 (7.39%) Apple iOS
12 12 (6.82%) Mac OS X
13 11 (6.25%) Windows Vista
14 6 (3.41%) Windows XP
15 2 (1.14%) Android
15 2 (1.14%) Mac OS
15 2 (1.14%) Solaris
16 1 (0.57%) CentOS
Processes & Methodologies
1 59 (33.52%) ITIL
2 17 (9.66%) Problem Management
3 14 (7.95%) Incident Management
4 12 (6.82%) Project Management
4 12 (6.82%) Service Delivery
5 11 (6.25%) Performance Monitoring
5 11 (6.25%) PRINCE2
6 10 (5.68%) Service Management
7 7 (3.98%) Continuous Improvement
7 7 (3.98%) Time Management
8 6 (3.41%) Data Protection
8 6 (3.41%) ITIL V3
8 6 (3.41%) Wealth Management
9 3 (1.70%) Mentoring
9 3 (1.70%) Root Cause Analysis
10 2 (1.14%) Configuration Management
10 2 (1.14%) ERP
11 1 (0.57%) Business Continuity
11 1 (0.57%) Data Management
11 1 (0.57%) ITSM
Programming Languages
1 36 (20.45%) SQL
2 10 (5.68%) C
2 10 (5.68%) Java
3 6 (3.41%) PowerShell
4 4 (2.27%) Shell Script
5 3 (1.70%) VB
6 2 (1.14%) C++
6 2 (1.14%) VC++
7 1 (0.57%) Perl
7 1 (0.57%) Python
Qualifications
1 47 (26.70%) Security Cleared
2 39 (22.16%) SC Cleared
3 32 (18.18%) Microsoft Certification
4 24 (13.64%) ITIL Certification
4 24 (13.64%) MCSA
5 19 (10.80%) A+ Certification
6 17 (9.66%) Network+ Certification
7 15 (8.52%) CCNA
7 15 (8.52%) Cisco Certification
8 13 (7.39%) MCSE
9 7 (3.98%) MCDST
10 6 (3.41%) Citrix Certification
10 6 (3.41%) Degree
10 6 (3.41%) MCTS
11 5 (2.84%) MCP
12 2 (1.14%) ITIL Foundation Certificate
13 1 (0.57%) BC Cleared
Quality Assurance & Compliance
1 28 (15.91%) SLA
2 1 (0.57%) COBIT
System Software
1 81 (46.02%) Active Directory
2 42 (23.86%) VMware Infrastructure
3 32 (18.18%) Hyper-V
4 12 (6.82%) XenApp
5 11 (6.25%) VMware ESXi
6 4 (2.27%) Terminal Server
7 2 (1.14%) Microsoft Virtual Server
8 1 (0.57%) BitLocker
8 1 (0.57%) ISA Server
8 1 (0.57%) Terminal Services
Systems Management
1 12 (6.82%) Norton AntiVirus
2 1 (0.57%) Backup Exec
2 1 (0.57%) MOM
2 1 (0.57%) SCCM
2 1 (0.57%) Systems Management Server (SMS)
Vendors
1 120 (68.18%) Microsoft
2 82 (46.59%) VMware
3 40 (22.73%) Cisco
4 30 (17.05%) Citrix
5 21 (11.93%) Juniper
6 13 (7.39%) Symantec
7 11 (6.25%) WatchGuard
8 10 (5.68%) Oracle
9 7 (3.98%) Intel Security
10 6 (3.41%) Remedy
11 4 (2.27%) Apple
12 3 (1.70%) Adobe
13 2 (1.14%) HP
13 2 (1.14%) IBM
14 1 (0.57%) BT
14 1 (0.57%) CA
14 1 (0.57%) Dell
14 1 (0.57%) Red Hat
14 1 (0.57%) Sybase
14 1 (0.57%) Veritas
Plymouth
Computer Futures
Salary: £22000 - £24000 per annum + competitive
Posted: 8 hours ago
Cornwall
Computer Futures
Salary: £22000 - £24000 per annum + competitive
Posted: 8 hours ago
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £23000 per annum
Posted: 5 days ago