The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 164 186 182
Rank change year-on-year
+22 -4
Permanent jobs requiring a 2nd Line Support 81 47 36
As % of all permanent IT jobs located in the South West 1.39% 0.79% 0.69%
As % of the Job Titles category 1.45% 0.83% 0.71%
Number of salaries quoted 73 40 31
Average salary £21,000 £24,000 £24,500
Average salary % change year-on-year
-12.50% -2.04%
90% offered a salary of more than £19,000 £21,500 £22,500
10% offered a salary of more than £28,350 £28,500 £32,500
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5590 5661 5065
As % of all permanent IT jobs located in the South West 95.69% 95.48% 96.53%
Number of salaries quoted 4692 4746 4456
Average salary £37,500 £37,500 £35,500
Average salary % change year-on-year
- +5.63%
90% offered a salary of more than £24,000 £23,500 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 27 May 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall +5 27 £20,000 -11.11%
Bristol +2 14 £24,000 -10.28% 1
Gloucestershire -5 12 £23,000 +2.22% 1
Wiltshire -2 10 £20,875 -19.71% 2
Somerset +16 7 £31,750 +29.59%
Devon -8 6 £22,500 +2.27%
Dorset +2 5 £18,000 -14.28% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 May 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 106 (73.61%) Windows
2 60 (41.67%) MS Exchange
3 57 (39.58%) Microsoft
4 56 (38.89%) Windows Server 2008
5 54 (37.50%) Active Directory
6 53 (36.81%) Windows Server 2003
7 44 (30.56%) Windows Server 2012
8 38 (26.39%) VMware
9 37 (25.69%) Exchange Server 2010
10 36 (25.00%) Exchange Server 2007
11 35 (24.31%) LAN
11 35 (24.31%) WAN
11 35 (24.31%) Exchange Server 2013
12 34 (23.61%) MS Office
12 34 (23.61%) Windows Vista
13 32 (22.22%) MS Excel
14 29 (20.14%) TCP/IP
15 28 (19.44%) Firewall
16 26 (18.06%) Microsoft Certification
17 24 (16.67%) Windows 7
18 22 (15.28%) MCSA
19 20 (13.89%) VMware Infrastructure
20 19 (13.19%) A+ Certification
20 19 (13.19%) SLA
20 19 (13.19%) ADSL
21 18 (12.50%) ITIL
21 18 (12.50%) Cisco
21 18 (12.50%) Citrix
21 18 (12.50%) Network+ Certification
22 13 (9.03%) Windows XP

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 May 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (41.67%) MS Exchange
2 37 (25.69%) Exchange Server 2010
3 36 (25.00%) Exchange Server 2007
4 35 (24.31%) Exchange Server 2013
5 4 (2.78%) Exchange Server 2003
5 4 (2.78%) SharePoint
6 2 (1.39%) Lync
7 1 (0.69%) WorkSite
7 1 (0.69%) Blackberry Enterprise Server
Applications
1 34 (23.61%) MS Office
2 32 (22.22%) MS Excel
Business Applications
1 2 (1.39%) Dynamics AX
Cloud Services
1 8 (5.56%) Office 365
2 1 (0.69%) Microsoft Azure
Communications & Networking
1 35 (24.31%) LAN
1 35 (24.31%) WAN
2 29 (20.14%) TCP/IP
3 28 (19.44%) Firewall
4 19 (13.19%) ADSL
5 8 (5.56%) SAN
6 6 (4.17%) DHCP
6 6 (4.17%) VLAN
7 5 (3.47%) Internet
7 5 (3.47%) VPN
7 5 (3.47%) DNS
8 4 (2.78%) Wireless
8 4 (2.78%) IPsec
8 4 (2.78%) LDAP
9 3 (2.08%) NAS
9 3 (2.08%) SSL
9 3 (2.08%) Wi-Fi
9 3 (2.08%) VoIP
9 3 (2.08%) WLAN
10 2 (1.39%) MPLS
Database & Business Intelligence
1 6 (4.17%) SQL Server
2 1 (0.69%) RDBMS
2 1 (0.69%) Relational Database
Development Applications
1 1 (0.69%) Team Foundation Server
General
1 13 (9.03%) Finance
2 7 (4.86%) Advertising
3 4 (2.78%) Marketing
4 3 (2.08%) Telecoms
5 1 (0.69%) Banking
5 1 (0.69%) Law
5 1 (0.69%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.69%) XML
Miscellaneous
1 2 (1.39%) Blackberry
2 1 (0.69%) Video Conferencing
2 1 (0.69%) Visualisation
2 1 (0.69%) EPoS
Operating Systems
1 106 (73.61%) Windows
2 56 (38.89%) Windows Server 2008
3 53 (36.81%) Windows Server 2003
4 44 (30.56%) Windows Server 2012
5 34 (23.61%) Windows Vista
6 24 (16.67%) Windows 7
7 13 (9.03%) Windows XP
8 10 (6.94%) Linux
9 4 (2.78%) Windows 8
10 3 (2.08%) CentOS
10 3 (2.08%) Red Hat Enterprise Linux
11 2 (1.39%) Apple iOS
11 2 (1.39%) Windows 2000
11 2 (1.39%) Android
12 1 (0.69%) Mac OS X
12 1 (0.69%) Windows NT
12 1 (0.69%) Mac OS
Processes & Methodologies
1 18 (12.50%) ITIL
2 6 (4.17%) Software Delivery
3 5 (3.47%) Service Management
4 4 (2.78%) Document Management
5 2 (1.39%) Stakeholder Management
5 2 (1.39%) Network Management
5 2 (1.39%) Service Delivery
5 2 (1.39%) ITSM
5 2 (1.39%) ERP
6 1 (0.69%) Six Sigma
6 1 (0.69%) PRINCE2
6 1 (0.69%) Contact Management
6 1 (0.69%) CMMI
6 1 (0.69%) Software Deployment
6 1 (0.69%) Business Continuity
6 1 (0.69%) Asset Management
6 1 (0.69%) Software Engineering
6 1 (0.69%) Technical Architecture
6 1 (0.69%) Time Management
Programming Languages
1 9 (6.25%) SQL
2 2 (1.39%) Java
3 1 (0.69%) PHP
Qualifications
1 26 (18.06%) Microsoft Certification
2 22 (15.28%) MCSA
3 19 (13.19%) A+ Certification
4 18 (12.50%) Network+ Certification
5 4 (2.78%) MCITP
6 3 (2.08%) Security Cleared
6 3 (2.08%) MCDST
6 3 (2.08%) CCNA
6 3 (2.08%) Cisco Certification
6 3 (2.08%) MCP
7 2 (1.39%) Degree
7 2 (1.39%) MCSE
7 2 (1.39%) SC Cleared
8 1 (0.69%) CCENT
8 1 (0.69%) HNC
Quality Assurance & Compliance
1 19 (13.19%) SLA
2 1 (0.69%) ISO/IEC 20000
System Software
1 54 (37.50%) Active Directory
2 20 (13.89%) VMware Infrastructure
3 10 (6.94%) Hyper-V
4 7 (4.86%) vSphere
4 7 (4.86%) vCloud
5 1 (0.69%) BitLocker
5 1 (0.69%) Terminal Services
5 1 (0.69%) VMware Workstation
5 1 (0.69%) Citrix Presentation Server
Systems Management
1 2 (1.39%) Backup Exec
2 1 (0.69%) SCCM
Vendors
1 57 (39.58%) Microsoft
2 38 (26.39%) VMware
3 18 (12.50%) Cisco
3 18 (12.50%) Citrix
4 10 (6.94%) Juniper
4 10 (6.94%) F5
5 6 (4.17%) CA
6 5 (3.47%) HP
7 4 (2.78%) Avaya
8 3 (2.08%) Apple
8 3 (2.08%) Kofax
9 1 (0.69%) Nokia
9 1 (0.69%) Mitel
9 1 (0.69%) SonicWALL
9 1 (0.69%) Draytek
9 1 (0.69%) ProCurve
9 1 (0.69%) Symantec
9 1 (0.69%) Remedy
9 1 (0.69%) McAfee
9 1 (0.69%) Dell
Bristol, Avon
CGI
Salary: £45000 - £55000 per annum
Posted: 5 days ago
Wiltshire
Explore Recruitment Solutions
Salary: £28000 per annum
Posted: 6 days ago
Coleford, Gloucestershire
Allied Worldwide
Posted: 12 days ago