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This section looks at the demand for the 2nd Line Support role in IT jobs within the South West region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to 25 Jul 2008Same period last year
Rank195191
Rank change on same period last yearDown-4
Matching permanent IT job ads6464
As % of all UK permanent IT job ads sampled0.034 %0.026 %
As % of the category below0.592 %0.633 %
Salaries quoted5561
Average minimum salary£19,555£21,712
Average salary£21,323£23,542
% change on same period last year-9.42 %
Average maximum salary£23,091£25,371
UK excluding London average salary£24,794£24,823
% change on same period last year-0.11 %
South West IT Job Market, Job TitlesJob Titles
South West
Matching permanent IT job ads1081210107
As % of all UK permanent IT job ads sampled5.708 %4.139 %
Salaries quoted92618523
Average minimum salary£31,813£31,893
Average salary£34,972£35,032
% change on same period last year-0.17 %
Average maximum salary£38,131£38,170
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
2nd Line Support England2nd Line Support
England

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 2nd Line Support across the South West region as a proportion of the total demand within the Job Titles category.

South West 2nd Line Support Demand Trend

2nd Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

South West 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 25 July 2008.

South West 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
WiltshireDown-523£21,273-13.06 %
BristolDown-1512£22,600-16.07 %
GloucestershireDown-319£20,107-3.56 %
DorsetUp+58£29,100+31.72 %
SomersetDown-148£17,875-22.20 %
CornwallUp+112£13,500-18.18 %
DevonDown-92£22,500+12.50 %
2nd Line Support England2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

173 (44.51 %)Active Directory
268 (41.46 %)Windows
359 (35.98 %)Microsoft
438 (23.17 %)Microsoft Certification
536 (21.95 %)MS Excel
536 (21.95 %)MCP
629 (17.68 %)MCSE
725 (15.24 %)MS Office
823 (14.02 %)Exchange Server 2003
922 (13.41 %)Citrix
1021 (12.80 %)Exchange Server 2000
1120 (12.20 %)Windows 2000
1120 (12.20 %)Firewall
1219 (11.59 %)Windows XP
1219 (11.59 %)ITIL
1318 (10.98 %)SQL
1318 (10.98 %)MS Exchange
1416 (9.756 %)UNIX
1416 (9.756 %)TCP/IP
1515 (9.146 %)Lotus
1515 (9.146 %)Lotus Notes
1612 (7.317 %)LAN
1612 (7.317 %)WAN
1711 (6.707 %)Oracle
189 (5.488 %)SQL Server
189 (5.488 %)SLA
189 (5.488 %)Cisco
198 (4.878 %)IBM
198 (4.878 %)Windows Server 2003
198 (4.878 %)Security Cleared

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

South West IT Job Market, Application DevelopmentApplication Development
14 (2.439 %).NET
22 (1.220 %)J2EE
22 (1.220 %).NET Framework
South West IT Job Market, Application PlatformsApplication Platforms
123 (14.02 %)Exchange Server 2003
221 (12.80 %)Exchange Server 2000
318 (10.98 %)MS Exchange
415 (9.146 %)Lotus Notes
54 (2.439 %)Tuxedo
63 (1.829 %)SharePoint
72 (1.220 %)SAP EP
72 (1.220 %)IIS
72 (1.220 %)Exchange Server 2007
South West IT Job Market, ApplicationsApplications
136 (21.95 %)MS Excel
225 (15.24 %)MS Office
31 (0.610 %)MS Project
31 (0.610 %)MS Visio
31 (0.610 %)MS PowerPoint
South West IT Job Market, Business ApplicationsBusiness Applications
11 (0.610 %)assyst
South West IT Job Market, Communications & NetworkingCommunications & Networking
120 (12.20 %)Firewall
216 (9.756 %)TCP/IP
312 (7.317 %)LAN
312 (7.317 %)WAN
46 (3.659 %)VPN
53 (1.829 %)DNS
62 (1.220 %)Intranet
71 (0.610 %)Internet
71 (0.610 %)DHCP
71 (0.610 %)FTP
71 (0.610 %)HTTP
71 (0.610 %)Broadband
South West IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
19 (5.488 %)SQL Server
24 (2.439 %)Crystal Reports
31 (0.610 %)SQL Server 2000
31 (0.610 %)MySQL
South West IT Job Market, GeneralGeneral
17 (4.268 %)Health
24 (2.439 %)Legal
24 (2.439 %)Government
24 (2.439 %)Pensions
33 (1.829 %)Retail
33 (1.829 %)Billing
42 (1.220 %)Law
42 (1.220 %)Pharmaceutical
42 (1.220 %)Back Office
51 (0.610 %)Telecoms
51 (0.610 %)Finance
51 (0.610 %)Construction
51 (0.610 %)Manufacturing
South West IT Job Market, MiscellaneousMiscellaneous
16 (3.659 %)CMDB
25 (3.049 %)Client/Server
25 (3.049 %)Replication
32 (1.220 %)Firmware
32 (1.220 %)Thin Client
32 (1.220 %)Fat Client
32 (1.220 %)Italian Language
41 (0.610 %)Statistics
South West IT Job Market, Operating SystemsOperating Systems
168 (41.46 %)Windows
220 (12.20 %)Windows 2000
319 (11.59 %)Windows XP
416 (9.756 %)UNIX
58 (4.878 %)Windows Server 2003
66 (3.659 %)Windows NT
75 (3.049 %)Linux
82 (1.220 %)Solaris
82 (1.220 %)SUSE
82 (1.220 %)Debian
82 (1.220 %)Fedora
82 (1.220 %)Ubuntu
91 (0.610 %)Windows Vista
South West IT Job Market, Processes & MethodologiesProcesses & Methodologies
119 (11.59 %)ITIL
28 (4.878 %)Security Cleared
36 (3.659 %)SC Cleared
36 (3.659 %)Configuration Management
45 (3.049 %)Problem Management
54 (2.439 %)Release Management
54 (2.439 %)Service Delivery
63 (1.829 %)Software Engineering
72 (1.220 %)Change Management
72 (1.220 %)Disaster Recovery
72 (1.220 %)Service Management
72 (1.220 %)Matrix Management
72 (1.220 %)DV Cleared
72 (1.220 %)Project Planning
81 (0.610 %)Manual Testing
81 (0.610 %)CRM
81 (0.610 %)Software Testing
South West IT Job Market, Programming LanguagesProgramming Languages
118 (10.98 %)SQL
25 (3.049 %)C
33 (1.829 %)Java
South West IT Job Market, QualificationsQualifications
138 (23.17 %)Microsoft Certification
236 (21.95 %)MCP
329 (17.68 %)MCSE
45 (3.049 %)MCSA
54 (2.439 %)A+ Certification
54 (2.439 %)Degree
62 (1.220 %)Cisco Certification
62 (1.220 %)SCSA
62 (1.220 %)Sun Certification
62 (1.220 %)RHCE
62 (1.220 %)CCNA
71 (0.610 %)ISEB
71 (0.610 %)ITIL Certification
71 (0.610 %)MCDST
South West IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
19 (5.488 %)SLA
South West IT Job Market, System SoftwareSystem Software
173 (44.51 %)Active Directory
22 (1.220 %)ISA Server
22 (1.220 %)Backup Exec
31 (0.610 %)Terminal Services
South West IT Job Market, Systems ManagementSystems Management
15 (3.049 %)OpenView Configuration Management
22 (1.220 %)DameWare
22 (1.220 %)Systems Management Server (SMS)
South West IT Job Market, VendorsVendors
159 (35.98 %)Microsoft
222 (13.41 %)Citrix
315 (9.146 %)Lotus
411 (6.707 %)Oracle
59 (5.488 %)Cisco
68 (4.878 %)IBM
77 (4.268 %)HP
77 (4.268 %)SAP
83 (1.829 %)Dell
92 (1.220 %)Sun
92 (1.220 %)Sybase
92 (1.220 %)Red Hat
92 (1.220 %)Retek
92 (1.220 %)Interwoven
92 (1.220 %)Applix
92 (1.220 %)Visualfiles
92 (1.220 %)Remedy
101 (0.610 %)McAfee Security
101 (0.610 %)Sophos
101 (0.610 %)Toshiba
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