The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 159 195 181
Rank change year-on-year
+36 -14
Permanent jobs requiring a 2nd Line Support 76 20 37
As % of all permanent IT jobs located in the South West 1.21% 0.38% 0.67%
As % of the Job Titles category 1.27% 0.40% 0.70%
Number of salaries quoted 66 17 36
Average salary £24,000 £25,000 £24,000
Average salary % change year-on-year
-4.00% +4.16%
90% offered a salary of more than £19,750 £21,900 £20,500
10% offered a salary of more than £27,000 £29,700 £27,250
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5997 5024 5316
As % of all permanent IT jobs located in the South West 95.21% 95.28% 95.99%
Number of salaries quoted 5028 4376 4693
Average salary £37,000 £36,000 £35,000
Average salary % change year-on-year
+2.77% +2.85%
90% offered a salary of more than £23,000 £24,000 £22,500
10% offered a salary of more than £56,500 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 20 October 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +16 18 £24,250 -18.48% 2
Wiltshire +12 18 £24,000 -4.00% 2
Somerset - 13 £27,000 - 5
Gloucestershire -3 11 £22,500 -4.25% 3
Devon - 11 £22,500 -
Dorset -7 3 £20,500 -8.88% 2
Cornwall - 2 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 20 October 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 113 (72.90%) Windows
2 67 (43.23%) Microsoft
3 59 (38.06%) MS Excel
4 58 (37.42%) Active Directory
5 46 (29.68%) VMware
6 39 (25.16%) SQL
7 35 (22.58%) SQL Server
8 33 (21.29%) MS Office
8 33 (21.29%) VMware Infrastructure
9 32 (20.65%) Analytical Skills
10 31 (20.00%) Linux
11 30 (19.35%) SLA
12 28 (18.06%) Windows XP
12 28 (18.06%) ITIL
13 24 (15.48%) SCCM
14 23 (14.84%) Windows Server 2008
14 23 (14.84%) Firewall
14 23 (14.84%) MS Exchange
15 21 (13.55%) TCP/IP
15 21 (13.55%) Windows Server 2003
16 19 (12.26%) IIS
17 18 (11.61%) MySQL
17 18 (11.61%) VPN
17 18 (11.61%) Cisco
17 18 (11.61%) HP
17 18 (11.61%) Windows 7
18 17 (10.97%) WSUS
18 17 (10.97%) Service Management
18 17 (10.97%) Apache
19 15 (9.68%) DNS

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 20 October 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.84%) MS Exchange
2 19 (12.26%) IIS
3 17 (10.97%) Apache
4 13 (8.39%) Exchange Server 2010
5 4 (2.58%) Exchange Server 2007
5 4 (2.58%) Lync
5 4 (2.58%) SharePoint
6 2 (1.29%) Blackberry Enterprise Server
6 2 (1.29%) Exchange Server 2013
7 1 (0.65%) Exchange Server 2003
Applications
1 59 (38.06%) MS Excel
2 33 (21.29%) MS Office
3 11 (7.10%) MS PowerPoint
4 1 (0.65%) MS Project
4 1 (0.65%) MS Visio
4 1 (0.65%) Acrobat
Cloud Services
1 8 (5.16%) SaaS
2 3 (1.94%) Office 365
3 2 (1.29%) Google Apps
Communications & Networking
1 23 (14.84%) Firewall
2 21 (13.55%) TCP/IP
3 18 (11.61%) VPN
4 15 (9.68%) DNS
5 14 (9.03%) LAN
5 14 (9.03%) WAN
5 14 (9.03%) Internet
6 8 (5.16%) DHCP
7 7 (4.52%) VoIP
8 5 (3.23%) IP Telephony
8 5 (3.23%) Cisco IPT
9 4 (2.58%) SSL
9 4 (2.58%) SAN
10 3 (1.94%) iSCSI
10 3 (1.94%) NAS
10 3 (1.94%) Fibre Channel
11 2 (1.29%) Wi-Fi
12 1 (0.65%) Unified Communications
12 1 (0.65%) Cisco ASA
12 1 (0.65%) Intranet
Database & Business Intelligence
1 35 (22.58%) SQL Server
2 18 (11.61%) MySQL
3 2 (1.29%) Big Data
3 2 (1.29%) Relational Database
4 1 (0.65%) SQL Server 2005
4 1 (0.65%) SQL Server 2008
Development Applications
1 1 (0.65%) Team Foundation Server
General
1 6 (3.87%) Finance
2 2 (1.29%) Back Office
2 2 (1.29%) Telecoms
2 2 (1.29%) Banking
3 1 (0.65%) Spanish Language
3 1 (0.65%) Law
Libraries, Frameworks & Software Standards
1 12 (7.74%) XML
2 10 (6.45%) Web Services
3 4 (2.58%) J2EE
3 4 (2.58%) Spring
3 4 (2.58%) Software Packaging
4 3 (1.94%) CSS
5 2 (1.29%) HTML
6 1 (0.65%) .NET
6 1 (0.65%) ASP.NET
6 1 (0.65%) XSLT
6 1 (0.65%) WCF
6 1 (0.65%) ADO.NET Entity Framework
6 1 (0.65%) .NET Framework
Miscellaneous
1 32 (20.65%) Analytical Skills
2 8 (5.16%) Blackberry
3 6 (3.87%) Video Conferencing
4 5 (3.23%) Management Information System
4 5 (3.23%) PMI
5 4 (2.58%) PDA
6 2 (1.29%) Statistics
6 2 (1.29%) User Experience
7 1 (0.65%) Visualisation
7 1 (0.65%) Open Source
7 1 (0.65%) Enterprise Software
7 1 (0.65%) Fat Client
7 1 (0.65%) EPoS
7 1 (0.65%) Thin Client
7 1 (0.65%) Handset
7 1 (0.65%) E-Learning
7 1 (0.65%) Smartphone
Operating Systems
1 113 (72.90%) Windows
2 31 (20.00%) Linux
3 28 (18.06%) Windows XP
4 23 (14.84%) Windows Server 2008
5 21 (13.55%) Windows Server 2003
6 18 (11.61%) Windows 7
7 15 (9.68%) Windows Vista
8 8 (5.16%) Mac OS X
9 5 (3.23%) UNIX
10 4 (2.58%) Windows 8
11 3 (1.94%) Windows 2000
11 3 (1.94%) AIX
12 2 (1.29%) Windows Server 2012
12 2 (1.29%) Apple iOS
12 2 (1.29%) Mac OS
Processes & Methodologies
1 28 (18.06%) ITIL
2 17 (10.97%) Service Management
3 13 (8.39%) Change Control
4 12 (7.74%) Time Management
4 12 (7.74%) Service Delivery
5 11 (7.10%) Risk Management
6 10 (6.45%) Asset Management
7 8 (5.16%) Root Cause Analysis
8 7 (4.52%) Network Monitoring
8 7 (4.52%) Continuous Improvement
8 7 (4.52%) Incident Management
8 7 (4.52%) Disaster Recovery
9 6 (3.87%) Performance Tuning
10 5 (3.23%) Security Management
11 4 (2.58%) CRM
12 3 (1.94%) Configuration Management
12 3 (1.94%) Project Management
12 3 (1.94%) UML
12 3 (1.94%) Change Management
12 3 (1.94%) Requirements Management
Programming Languages
1 39 (25.16%) SQL
2 8 (5.16%) T-SQL
2 8 (5.16%) Java
3 4 (2.58%) JavaScript
4 3 (1.94%) PowerShell
4 3 (1.94%) Bash Shell
5 1 (0.65%) VB.NET
5 1 (0.65%) PHP
5 1 (0.65%) C
5 1 (0.65%) C#
Qualifications
1 10 (6.45%) MCP
2 8 (5.16%) Security Cleared
3 7 (4.52%) Microsoft Certification
4 5 (3.23%) PMI Certification
4 5 (3.23%) SC Cleared
5 3 (1.94%) DV Cleared
5 3 (1.94%) Cisco Certification
5 3 (1.94%) Degree
5 3 (1.94%) VMware Certified Professional (VCP)
5 3 (1.94%) A+ Certification
5 3 (1.94%) MCSE
5 3 (1.94%) CCNA
6 2 (1.29%) MCITP
6 2 (1.29%) ITIL Foundation Certificate
7 1 (0.65%) CCENT
7 1 (0.65%) CCA
7 1 (0.65%) Citrix Certification
7 1 (0.65%) MCSA
7 1 (0.65%) MCTS
Quality Assurance & Compliance
1 30 (19.35%) SLA
System Software
1 58 (37.42%) Active Directory
2 33 (21.29%) VMware Infrastructure
3 6 (3.87%) Firmware
4 5 (3.23%) XenDesktop
4 5 (3.23%) Hyper-V
5 3 (1.94%) XenApp
5 3 (1.94%) Terminal Services
6 1 (0.65%) vSphere
6 1 (0.65%) XenServer
Systems Management
1 24 (15.48%) SCCM
2 17 (10.97%) WSUS
3 8 (5.16%) Systems Management Server (SMS)
4 7 (4.52%) Backup Exec
5 6 (3.87%) NetBackup
6 5 (3.23%) ServiceCenter
7 4 (2.58%) ARCserve
7 4 (2.58%) Casper Suite
8 1 (0.65%) Nagios
8 1 (0.65%) SCOM
Vendors
1 67 (43.23%) Microsoft
2 46 (29.68%) VMware
3 18 (11.61%) HP
3 18 (11.61%) Cisco
4 12 (7.74%) Citrix
5 10 (6.45%) IBM
6 7 (4.52%) Apple
7 6 (3.87%) Symantec
7 6 (3.87%) Red Hat
8 3 (1.94%) WatchGuard
8 3 (1.94%) Veeam
8 3 (1.94%) 3PAR
8 3 (1.94%) EMC
8 3 (1.94%) Juniper
8 3 (1.94%) Adobe
9 2 (1.29%) Oracle
9 2 (1.29%) Google
10 1 (0.65%) McAfee
10 1 (0.65%) Avaya
10 1 (0.65%) SAP
Gloucestershire
Oscar Associates (UK) Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 12 hours ago
Chippenham, Wiltshire
Oscar Associates (UK) Ltd
Salary: £25000 - £27000 per annum + Benefits
Posted: 12 hours ago
Gloucester, Gloucestershire
Experis Ltd
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Tewkesbury, Gloucestershire
Connectus
Salary: £26000 - £29000 per annum + benefits
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £21000 - £27000 per annum + ben+training
Posted: 4 days ago
Bath
Computer Futures
Salary: £32000 - £34000 per annum + competitive
Posted: 17 days ago
Taunton
Computer Futures
Salary: £25000 - £32000 per annum + Pension
Posted: 25 days ago