The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 167 210 168
Rank change year-on-year
+43 -42
Permanent jobs requiring a 2nd Line Support 73 17 43
As % of all permanent IT jobs located in the South West 1.15% 0.32% 0.79%
As % of the Job Titles category 1.20% 0.34% 0.82%
Number of salaries quoted 63 15 42
Average salary £24,000 £23,500 £24,000
Average salary % change year-on-year
+2.12% -2.08%
90% offered a salary of more than £19,600 £21,400 £21,000
10% offered a salary of more than £27,400 £28,300 £27,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6066 5042 5233
As % of all permanent IT jobs located in the South West 95.26% 95.38% 96.04%
Number of salaries quoted 5060 4423 4648
Average salary £37,000 £36,000 £35,000
Average salary % change year-on-year
+2.77% +2.85%
90% offered a salary of more than £23,000 £23,500 £23,000
10% offered a salary of more than £55,500 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 30 October 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 19 £24,000 -1.03% 1
Gloucestershire -5 14 £22,500 -4.25% 1
Bristol +4 13 £22,000 -25.42% 3
Somerset - 12 £27,000 - 2
Devon - 10 £22,500 - 3
Dorset -5 3 £21,500 -4.44% 3
Cornwall - 2 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 30 October 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 114 (72.61%) Windows
2 69 (43.95%) Microsoft
3 62 (39.49%) Active Directory
4 59 (37.58%) MS Excel
5 49 (31.21%) VMware
6 37 (23.57%) SQL
7 36 (22.93%) VMware Infrastructure
8 35 (22.29%) MS Office
9 33 (21.02%) SQL Server
9 33 (21.02%) Linux
10 31 (19.75%) Analytical Skills
10 31 (19.75%) ITIL
10 31 (19.75%) SLA
11 30 (19.11%) Windows XP
12 26 (16.56%) Firewall
12 26 (16.56%) Windows Server 2008
13 24 (15.29%) SCCM
13 24 (15.29%) Windows Server 2003
14 23 (14.65%) MS Exchange
15 22 (14.01%) TCP/IP
16 20 (12.74%) Service Management
16 20 (12.74%) Cisco
17 19 (12.10%) VPN
17 19 (12.10%) IIS
17 19 (12.10%) Windows 7
18 18 (11.46%) MySQL
18 18 (11.46%) HP
19 17 (10.83%) Apache
19 17 (10.83%) WSUS
20 16 (10.19%) DNS

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 30 October 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.65%) MS Exchange
2 19 (12.10%) IIS
3 17 (10.83%) Apache
4 12 (7.64%) Exchange Server 2010
5 5 (3.18%) SharePoint
6 4 (2.55%) Exchange Server 2007
6 4 (2.55%) Lync
7 2 (1.27%) Blackberry Enterprise Server
8 1 (0.64%) Exchange Server 2003
8 1 (0.64%) SharePoint 2010
8 1 (0.64%) Exchange Server 2013
Applications
1 59 (37.58%) MS Excel
2 35 (22.29%) MS Office
3 12 (7.64%) MS PowerPoint
4 1 (0.64%) MS Project
4 1 (0.64%) MS Visio
4 1 (0.64%) Acrobat
Business Applications
1 1 (0.64%) Dynamics AX
Cloud Services
1 7 (4.46%) SaaS
2 3 (1.91%) Office 365
3 2 (1.27%) Google Apps
Communications & Networking
1 26 (16.56%) Firewall
2 22 (14.01%) TCP/IP
3 19 (12.10%) VPN
4 16 (10.19%) DNS
5 15 (9.55%) LAN
5 15 (9.55%) WAN
6 14 (8.92%) Internet
7 9 (5.73%) DHCP
8 7 (4.46%) VoIP
9 5 (3.18%) SAN
9 5 (3.18%) IP Telephony
9 5 (3.18%) Cisco IPT
10 4 (2.55%) SSL
11 3 (1.91%) iSCSI
11 3 (1.91%) NAS
11 3 (1.91%) Fibre Channel
12 2 (1.27%) Wi-Fi
13 1 (0.64%) Intranet
13 1 (0.64%) Cisco ASA
13 1 (0.64%) WLAN
Database & Business Intelligence
1 33 (21.02%) SQL Server
2 18 (11.46%) MySQL
3 2 (1.27%) Big Data
3 2 (1.27%) Relational Database
4 1 (0.64%) SQL Server 2005
4 1 (0.64%) SQL Server 2008
General
1 7 (4.46%) Finance
2 2 (1.27%) Back Office
2 2 (1.27%) Telecoms
2 2 (1.27%) Banking
3 1 (0.64%) Retail
3 1 (0.64%) Spanish Language
3 1 (0.64%) Law
Libraries, Frameworks & Software Standards
1 10 (6.37%) XML
2 8 (5.10%) Web Services
3 4 (2.55%) J2EE
3 4 (2.55%) Spring
3 4 (2.55%) Software Packaging
4 3 (1.91%) CSS
5 2 (1.27%) HTML
Miscellaneous
1 31 (19.75%) Analytical Skills
2 8 (5.10%) Blackberry
3 6 (3.82%) Video Conferencing
4 5 (3.18%) Management Information System
4 5 (3.18%) PMI
5 4 (2.55%) PDA
6 2 (1.27%) Statistics
6 2 (1.27%) Fat Client
6 2 (1.27%) Open Source
6 2 (1.27%) User Experience
6 2 (1.27%) Thin Client
7 1 (0.64%) Visualisation
7 1 (0.64%) EPoS
7 1 (0.64%) Handset
7 1 (0.64%) E-Learning
7 1 (0.64%) Smartphone
Operating Systems
1 114 (72.61%) Windows
2 33 (21.02%) Linux
3 30 (19.11%) Windows XP
4 26 (16.56%) Windows Server 2008
5 24 (15.29%) Windows Server 2003
6 19 (12.10%) Windows 7
7 15 (9.55%) Windows Vista
8 8 (5.10%) Mac OS X
9 6 (3.82%) UNIX
10 4 (2.55%) Windows 8
11 3 (1.91%) Windows Server 2012
11 3 (1.91%) Windows 2000
11 3 (1.91%) AIX
12 2 (1.27%) Apple iOS
12 2 (1.27%) Mac OS
Processes & Methodologies
1 31 (19.75%) ITIL
2 20 (12.74%) Service Management
3 14 (8.92%) Change Control
4 13 (8.28%) Service Delivery
5 12 (7.64%) Risk Management
6 11 (7.01%) Time Management
7 10 (6.37%) Asset Management
8 8 (5.10%) Root Cause Analysis
9 7 (4.46%) Continuous Improvement
9 7 (4.46%) Network Monitoring
9 7 (4.46%) Incident Management
9 7 (4.46%) Disaster Recovery
10 6 (3.82%) Performance Tuning
11 5 (3.18%) Security Management
12 4 (2.55%) CRM
13 3 (1.91%) UML
13 3 (1.91%) Change Management
13 3 (1.91%) Configuration Management
13 3 (1.91%) Project Management
13 3 (1.91%) Requirements Management
Programming Languages
1 37 (23.57%) SQL
2 8 (5.10%) Java
3 7 (4.46%) T-SQL
4 3 (1.91%) PowerShell
4 3 (1.91%) Bash Shell
4 3 (1.91%) JavaScript
5 1 (0.64%) PHP
5 1 (0.64%) C
Qualifications
1 10 (6.37%) MCP
1 10 (6.37%) Security Cleared
2 8 (5.10%) Microsoft Certification
3 6 (3.82%) SC Cleared
4 5 (3.18%) PMI Certification
5 4 (2.55%) DV Cleared
6 3 (1.91%) Cisco Certification
6 3 (1.91%) VMware Certified Professional (VCP)
6 3 (1.91%) A+ Certification
6 3 (1.91%) MCSE
6 3 (1.91%) CCNA
7 2 (1.27%) ITIL Foundation Certificate
7 2 (1.27%) MCITP
7 2 (1.27%) Degree
8 1 (0.64%) CCENT
8 1 (0.64%) CCA
8 1 (0.64%) Citrix Certification
8 1 (0.64%) MCSA
8 1 (0.64%) ITIL Certification
8 1 (0.64%) MCTS
Quality Assurance & Compliance
1 31 (19.75%) SLA
System Software
1 62 (39.49%) Active Directory
2 36 (22.93%) VMware Infrastructure
3 6 (3.82%) Firmware
4 5 (3.18%) Hyper-V
5 4 (2.55%) XenDesktop
6 3 (1.91%) XenApp
6 3 (1.91%) Terminal Services
7 1 (0.64%) VMware ESX
7 1 (0.64%) XenServer
7 1 (0.64%) vSphere
Systems Management
1 24 (15.29%) SCCM
2 17 (10.83%) WSUS
3 7 (4.46%) Backup Exec
3 7 (4.46%) Systems Management Server (SMS)
4 6 (3.82%) NetBackup
5 5 (3.18%) ServiceCenter
6 4 (2.55%) ARCserve
6 4 (2.55%) Casper Suite
7 1 (0.64%) SCOM
7 1 (0.64%) Norton AntiVirus
7 1 (0.64%) Nagios
Vendors
1 69 (43.95%) Microsoft
2 49 (31.21%) VMware
3 20 (12.74%) Cisco
4 18 (11.46%) HP
5 15 (9.55%) Citrix
6 10 (6.37%) IBM
7 8 (5.10%) Symantec
8 7 (4.46%) Apple
9 6 (3.82%) Red Hat
10 3 (1.91%) EMC
10 3 (1.91%) Juniper
10 3 (1.91%) Adobe
10 3 (1.91%) WatchGuard
10 3 (1.91%) Veeam
10 3 (1.91%) 3PAR
11 2 (1.27%) Google
11 2 (1.27%) Oracle
12 1 (0.64%) SAP
12 1 (0.64%) Dell
12 1 (0.64%) Avaya
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