The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 187 136 177
Rank change year-on-year
-51 +41
Permanent jobs requiring a 2nd Line Support 58 100 35
As % of all permanent IT jobs located in the South West 0.97% 1.66% 0.70%
As % of the Job Titles category 1.01% 1.74% 0.74%
Number of salaries quoted 57 92 29
Average salary £22,500 £24,000 £25,000
Average salary % change year-on-year
-6.25% -4.00%
90% offered a salary of more than £19,500 £21,550 £20,800
10% offered a salary of more than £27,500 £27,500 £32,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5750 5744 4757
As % of all permanent IT jobs located in the South West 96.22% 95.19% 94.99%
Number of salaries quoted 4880 4767 4098
Average salary £38,000 £37,000 £35,000
Average salary % change year-on-year
+2.70% +5.71%
90% offered a salary of more than £24,000 £23,500 £24,000
10% offered a salary of more than £56,072 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 4 September 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -16 14 £24,000 +4.34% 3
Bristol -17 10 £19,500 -22.00% 2
Dorset +5 9 £23,200 -3.33% 3
Cornwall +1 9 £21,000 -8.69%
Devon -10 9 £21,500 -14.00% 1
Somerset -9 4 £25,000 -7.40% 1
Gloucestershire -21 3 £22,500 -5.26% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 4 September 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 118 (86.13%) Windows
2 63 (45.99%) Windows Server 2003
2 63 (45.99%) Windows Server 2008
3 62 (45.26%) MS Exchange
4 55 (40.15%) Microsoft
5 52 (37.96%) Windows Server 2012
6 50 (36.50%) Active Directory
7 40 (29.20%) Firewall
8 39 (28.47%) Exchange Server 2010
9 38 (27.74%) WAN
9 38 (27.74%) TCP/IP
10 37 (27.01%) LAN
11 36 (26.28%) Windows Vista
11 36 (26.28%) Exchange Server 2013
11 36 (26.28%) Exchange Server 2007
12 34 (24.82%) Windows 7
13 32 (23.36%) MS Excel
14 29 (21.17%) Microsoft Certification
15 27 (19.71%) VMware
16 26 (18.98%) MS Office
17 25 (18.25%) ITIL
18 24 (17.52%) MCSA
19 23 (16.79%) Network+ Certification
20 22 (16.06%) ADSL
20 22 (16.06%) A+ Certification
21 18 (13.14%) VMware Infrastructure
22 17 (12.41%) Windows XP
23 14 (10.22%) Windows 8
23 14 (10.22%) SQL
23 14 (10.22%) Citrix

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 4 September 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (45.26%) MS Exchange
2 39 (28.47%) Exchange Server 2010
3 36 (26.28%) Exchange Server 2013
3 36 (26.28%) Exchange Server 2007
4 8 (5.84%) Exchange Server 2003
5 3 (2.19%) SharePoint
6 1 (0.73%) WorkSite
6 1 (0.73%) IIS
6 1 (0.73%) Apache
6 1 (0.73%) Tomcat
Applications
1 32 (23.36%) MS Excel
2 26 (18.98%) MS Office
3 1 (0.73%) MS PowerPoint
Cloud Services
1 2 (1.46%) Office 365
2 1 (0.73%) Microsoft Azure
Communications & Networking
1 40 (29.20%) Firewall
2 38 (27.74%) WAN
2 38 (27.74%) TCP/IP
3 37 (27.01%) LAN
4 22 (16.06%) ADSL
5 12 (8.76%) DHCP
5 12 (8.76%) DNS
6 10 (7.30%) Internet
7 7 (5.11%) MPLS
7 7 (5.11%) VoIP
7 7 (5.11%) WLAN
8 6 (4.38%) VPN
8 6 (4.38%) IPsec
9 5 (3.65%) SAN
10 4 (2.92%) VLAN
10 4 (2.92%) NAS
10 4 (2.92%) SSL
11 3 (2.19%) DASS2
11 3 (2.19%) DPNSS
11 3 (2.19%) PBX
Database & Business Intelligence
1 1 (0.73%) SQL Server
Development Applications
1 5 (3.65%) Yeoman
General
1 10 (7.30%) Finance
1 10 (7.30%) Marketing
2 6 (4.38%) Advertising
3 2 (1.46%) Telecoms
4 1 (0.73%) Law
4 1 (0.73%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.73%) .NET
1 1 (0.73%) Web Services
1 1 (0.73%) XML
1 1 (0.73%) LAMP
1 1 (0.73%) Silverlight
Miscellaneous
1 2 (1.46%) Blackberry
2 1 (0.73%) Video Conferencing
2 1 (0.73%) iPhone
2 1 (0.73%) EqualLogic
2 1 (0.73%) Analytical Skills
2 1 (0.73%) Data Centre
2 1 (0.73%) Client/Server
Operating Systems
1 118 (86.13%) Windows
2 63 (45.99%) Windows Server 2003
2 63 (45.99%) Windows Server 2008
3 52 (37.96%) Windows Server 2012
4 36 (26.28%) Windows Vista
5 34 (24.82%) Windows 7
6 17 (12.41%) Windows XP
7 14 (10.22%) Windows 8
8 8 (5.84%) Linux
9 4 (2.92%) CentOS
9 4 (2.92%) Red Hat Enterprise Linux
10 3 (2.19%) Windows 2000 Server
11 2 (1.46%) Android
11 2 (1.46%) Windows 2000
12 1 (0.73%) Windows NT
12 1 (0.73%) Mac OS
12 1 (0.73%) Apple iOS
Processes & Methodologies
1 25 (18.25%) ITIL
2 8 (5.84%) Service Management
3 4 (2.92%) Service Delivery
3 4 (2.92%) ITSM
4 3 (2.19%) Workflow
5 2 (1.46%) Time Management
5 2 (1.46%) Software Distribution
5 2 (1.46%) Identity Management
5 2 (1.46%) Server Patching
6 1 (0.73%) Change Management
6 1 (0.73%) CMMI
6 1 (0.73%) PRINCE2
6 1 (0.73%) Six Sigma
6 1 (0.73%) Software Delivery
6 1 (0.73%) Data Protection
6 1 (0.73%) Contact Management
6 1 (0.73%) Network Design
6 1 (0.73%) Software Engineering
Programming Languages
1 14 (10.22%) SQL
2 2 (1.46%) Java
3 1 (0.73%) PHP
Qualifications
1 29 (21.17%) Microsoft Certification
2 24 (17.52%) MCSA
3 23 (16.79%) Network+ Certification
4 22 (16.06%) A+ Certification
5 6 (4.38%) CCNA
5 6 (4.38%) Cisco Certification
6 3 (2.19%) MCDST
6 3 (2.19%) MCSE
6 3 (2.19%) Security Cleared
7 2 (1.46%) CCENT
7 2 (1.46%) SC Cleared
7 2 (1.46%) MCP
8 1 (0.73%) HNC
8 1 (0.73%) CCNP
8 1 (0.73%) MCITP
8 1 (0.73%) CCSA
Quality Assurance & Compliance
1 14 (10.22%) SLA
2 1 (0.73%) ISO/IEC 20000
System Software
1 50 (36.50%) Active Directory
2 18 (13.14%) VMware Infrastructure
3 6 (4.38%) Hyper-V
4 5 (3.65%) vSphere
5 4 (2.92%) vCloud
6 1 (0.73%) BitLocker
6 1 (0.73%) UAG
6 1 (0.73%) Terminal Services
6 1 (0.73%) VMware Workstation
6 1 (0.73%) Citrix Presentation Server
Systems Management
1 4 (2.92%) Backup Exec
2 3 (2.19%) SCCM
3 2 (1.46%) SCOM
3 2 (1.46%) WSUS
3 2 (1.46%) Nagios
4 1 (0.73%) NetBackup
Vendors
1 55 (40.15%) Microsoft
2 27 (19.71%) VMware
3 14 (10.22%) Citrix
4 7 (5.11%) Cisco
5 6 (4.38%) HP
6 3 (2.19%) Nortel
6 3 (2.19%) Avaya
6 3 (2.19%) Siemens
6 3 (2.19%) Apple
7 2 (1.46%) Symantec
7 2 (1.46%) Dell
7 2 (1.46%) CommVault
7 2 (1.46%) Bomgar
8 1 (0.73%) ServiceNow
8 1 (0.73%) NetApp
8 1 (0.73%) Nokia
8 1 (0.73%) Juniper
8 1 (0.73%) CA
8 1 (0.73%) Remedy
8 1 (0.73%) Sophos
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Webrecruit
Salary: £20,000 per annum Plus Annual Company Bonus
Posted: 22 hours ago
Salisbury, Wiltshire
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Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
Gloucester, Gloucestershire
Proactive Appointments
Salary: Up to £150/Day
Posted: Yesterday
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £22800.00 per annum
Posted: 2 days ago
Bournemouth, Dorset
Newton Blue
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Bristol, Avon
CGI
Salary: £45000 - £55000 per annum
Posted: 10 days ago
Yeovil
Recruitment Genius
Salary: £17000 - £19000 per annum
Posted: 12 days ago
Dorset
Hays IT - Uk Posting account
Salary: £26000.00 - £28000.00 per annum
Posted: 24 days ago
Bristol
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Salary: £28000 - £32000 per annum + competitive
Posted: 25 days ago