The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 168 160 169
Rank change year-on-year
-8 +9
Permanent jobs requiring a 2nd Line Support 70 91 72
As % of all permanent IT jobs located in the South West 1.36% 1.52% 1.16%
As % of the Job Titles category 1.39% 1.56% 1.19%
Number of salaries quoted 65 81 68
Median salary £25,000 £22,500 £24,000
Median salary % change year-on-year
+11.11% -6.25%
90% offered a salary of more than £22,500 £19,000 £21,000
10% offered a salary of more than £30,500 £28,000 £29,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5038 5827 6047
As % of all permanent IT jobs located in the South West 97.58% 97.02% 97.64%
Number of salaries quoted 4266 4916 4967
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 26 June 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +18 27 £27,500 +3.77% 1
Bristol +27 15 £22,750 +1.11% 3
Dorset +16 10 £24,000 - 3
Somerset -2 7 £28,000 -2.60% 1
Cornwall -25 6 £23,000 +9.52%
Gloucestershire -1 4 £24,125 +0.52%
Devon -9 1 £24,500 +8.88%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 26 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 143 (82.18%) Windows
2 112 (64.37%) Microsoft
3 103 (59.20%) MS Exchange
4 90 (51.72%) Windows Server 2012
5 87 (50.00%) VMware
6 86 (49.43%) Windows Server 2003
7 77 (44.25%) Active Directory
8 73 (41.95%) Exchange Server 2010
9 68 (39.08%) Exchange Server 2007
10 59 (33.91%) Windows Server
11 58 (33.33%) ITIL
12 52 (29.89%) Firewall
13 49 (28.16%) Security Cleared
14 46 (26.44%) Office 365
15 45 (25.86%) Windows 7
15 45 (25.86%) SC Cleared
16 43 (24.71%) VMware Infrastructure
17 41 (23.56%) Windows Server 2008
18 40 (22.99%) Cisco
19 38 (21.84%) MS Excel
20 36 (20.69%) VoIP
21 33 (18.97%) LAN
22 31 (17.82%) WAN
22 31 (17.82%) SLA
22 31 (17.82%) SQL Server
23 30 (17.24%) Linux
23 30 (17.24%) ITIL Certification
24 29 (16.67%) TCP/IP
25 28 (16.09%) Microsoft Certification
25 28 (16.09%) Driving Licence

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (59.20%) MS Exchange
2 73 (41.95%) Exchange Server 2010
3 68 (39.08%) Exchange Server 2007
4 13 (7.47%) Exchange Server 2013
5 3 (1.72%) IIS
5 3 (1.72%) OpenROAD
5 3 (1.72%) WebLogic
5 3 (1.72%) WebSphere
6 2 (1.15%) Blackberry Enterprise Server
7 1 (0.57%) SharePoint
Applications
1 38 (21.84%) MS Excel
2 20 (11.49%) MS Office
Business Applications
1 2 (1.15%) Remedy ITSM
Cloud Services
1 46 (26.44%) Office 365
2 1 (0.57%) Google Apps
2 1 (0.57%) SaaS
Communications & Networking
1 52 (29.89%) Firewall
2 36 (20.69%) VoIP
3 33 (18.97%) LAN
4 31 (17.82%) WAN
5 29 (16.67%) TCP/IP
6 27 (15.52%) Wi-Fi
7 18 (10.34%) DNS
8 13 (7.47%) ADSL
8 13 (7.47%) DHCP
9 4 (2.30%) Remote Desktop
9 4 (2.30%) VPN
10 3 (1.72%) Internet
10 3 (1.72%) Intranet
11 1 (0.57%) 3G
11 1 (0.57%) Cisco IOS
11 1 (0.57%) IP Telephony
11 1 (0.57%) SAN
11 1 (0.57%) VLAN
Database & Business Intelligence
1 31 (17.82%) SQL Server
2 12 (6.90%) RDBMS
2 12 (6.90%) Relational Database
3 6 (3.45%) Ingres
4 3 (1.72%) SQL Server 2008
4 3 (1.72%) SQL Server 2012
5 2 (1.15%) Oracle Database
6 1 (0.57%) MySQL
6 1 (0.57%) SQL Server Reporting Services
Development Applications
1 3 (1.72%) SQL Server Management Studio (SSMS)
General
1 23 (13.22%) Finance
2 5 (2.87%) Advertising
3 4 (2.30%) Banking
3 4 (2.30%) Manufacturing
4 3 (1.72%) Back Office
5 2 (1.15%) Automotive
5 2 (1.15%) French Language
5 2 (1.15%) German Language
5 2 (1.15%) Italian Language
5 2 (1.15%) Local Government
6 1 (0.57%) Music Industry
6 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.72%) WebCenter
2 2 (1.15%) EDI
3 1 (0.57%) .NET
3 1 (0.57%) .NET Framework
3 1 (0.57%) ASP.NET
3 1 (0.57%) Web Services
Miscellaneous
1 28 (16.09%) Driving Licence
2 5 (2.87%) Analytical Skills
2 5 (2.87%) Blackberry
3 4 (2.30%) Management Information System
4 3 (1.72%) Client/Server
4 3 (1.72%) iPad
5 2 (1.15%) CMDB
6 1 (0.57%) Enterprise Software
6 1 (0.57%) User Experience
6 1 (0.57%) Video Conferencing
Operating Systems
1 143 (82.18%) Windows
2 90 (51.72%) Windows Server 2012
3 86 (49.43%) Windows Server 2003
4 59 (33.91%) Windows Server
5 45 (25.86%) Windows 7
6 41 (23.56%) Windows Server 2008
7 30 (17.24%) Linux
8 26 (14.94%) Unix
8 26 (14.94%) Windows 10
9 25 (14.37%) Windows 8
10 12 (6.90%) Windows Vista
11 11 (6.32%) Windows XP
12 7 (4.02%) Apple iOS
12 7 (4.02%) Mac OS X
13 2 (1.15%) Solaris
14 1 (0.57%) Android
14 1 (0.57%) CentOS
14 1 (0.57%) Mac OS
Processes & Methodologies
1 58 (33.33%) ITIL
2 17 (9.77%) Incident Management
3 16 (9.20%) Problem Management
4 13 (7.47%) Project Management
5 12 (6.90%) PRINCE2
5 12 (6.90%) Service Delivery
6 9 (5.17%) Performance Monitoring
7 6 (3.45%) Continuous Improvement
7 6 (3.45%) Data Protection
7 6 (3.45%) Time Management
8 5 (2.87%) Service Management
9 3 (1.72%) Configuration Management
9 3 (1.72%) ITSM
9 3 (1.72%) Mentoring
9 3 (1.72%) Patch Management
9 3 (1.72%) Root Cause Analysis
10 2 (1.15%) ERP
10 2 (1.15%) ITIL V3
10 2 (1.15%) Virtual Environments
11 1 (0.57%) RAD
Programming Languages
1 25 (14.37%) SQL
2 6 (3.45%) Java
3 5 (2.87%) C
3 5 (2.87%) PowerShell
3 5 (2.87%) VB
4 2 (1.15%) C++
4 2 (1.15%) Shell Script
4 2 (1.15%) VC++
5 1 (0.57%) Perl
5 1 (0.57%) Python
Qualifications
1 49 (28.16%) Security Cleared
2 45 (25.86%) SC Cleared
3 30 (17.24%) ITIL Certification
4 28 (16.09%) Microsoft Certification
5 20 (11.49%) MCSA
6 19 (10.92%) CCNA
6 19 (10.92%) Cisco Certification
7 18 (10.34%) A+ Certification
7 18 (10.34%) Network+ Certification
8 8 (4.60%) MCP
8 8 (4.60%) MCSE
8 8 (4.60%) MCTS
9 3 (1.72%) MCDST
10 2 (1.15%) ITIL Foundation Certificate
11 1 (0.57%) BC Cleared
Quality Assurance & Compliance
1 31 (17.82%) SLA
2 1 (0.57%) COBIT
System Software
1 77 (44.25%) Active Directory
2 43 (24.71%) VMware Infrastructure
3 26 (14.94%) Hyper-V
4 14 (8.05%) XenApp
5 12 (6.90%) VMware ESXi
6 2 (1.15%) Microsoft Virtual Server
6 2 (1.15%) Terminal Server
6 2 (1.15%) Virtual Desktop
6 2 (1.15%) Virtual Servers
7 1 (0.57%) BitLocker
7 1 (0.57%) ISA Server
7 1 (0.57%) Virtual Machines
7 1 (0.57%) VMware ESX
7 1 (0.57%) XenDesktop
Systems Management
1 6 (3.45%) Norton AntiVirus
2 3 (1.72%) SCCM
3 1 (0.57%) Backup Exec
3 1 (0.57%) MOM
3 1 (0.57%) Systems Management Server (SMS)
3 1 (0.57%) WSUS
Vendors
1 112 (64.37%) Microsoft
2 87 (50.00%) VMware
3 40 (22.99%) Cisco
4 23 (13.22%) Citrix
5 20 (11.49%) Juniper
6 12 (6.90%) WatchGuard
7 10 (5.75%) Oracle
8 7 (4.02%) Symantec
9 6 (3.45%) Apple
10 3 (1.72%) Adobe
10 3 (1.72%) CA
10 3 (1.72%) FrontRange
10 3 (1.72%) Sybase
11 2 (1.15%) BMC
11 2 (1.15%) Remedy
12 1 (0.57%) BT
12 1 (0.57%) Dell
12 1 (0.57%) HP
12 1 (0.57%) IBM
12 1 (0.57%) Intel Security
Christchurch, Dorset
Team Jobs
Salary: From £22,000 to £28,000 per annum 28days hols,overtime,bonus,MS traini
Posted: 4 days ago
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: 4 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 5 days ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Swindon, Wiltshire
IMEX Technical Services Ltd
Salary: From £25,000 to £30,000 per annum Optional 24/7 On-Call Rota
Posted: 16 days ago
Bournemouth
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum
Posted: 17 days ago
Bristol
People Source Consulting
Salary: £18000 - £22000 per annum + 20% monthly bonus
Posted: 26 days ago