The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 134 169 193
Rank change year-on-year
+35 +24
Permanent jobs requiring a 2nd Line Support 97 42 24
As % of all permanent IT jobs located in the South West 1.56% 0.81% 0.43%
As % of the Job Titles category 1.64% 0.86% 0.44%
Number of salaries quoted 89 36 23
Average salary £24,000 £25,000 £23,500
Average salary % change year-on-year
-4.00% +6.38%
90% offered a salary of more than £21,200 £22,500 £21,000
10% offered a salary of more than £27,500 £32,500 £27,400
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5900 4912 5429
As % of all permanent IT jobs located in the South West 95.16% 94.92% 96.33%
Number of salaries quoted 4875 4224 4806
Average salary £37,500 £35,000 £36,500
Average salary % change year-on-year
+7.14% -4.10%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 22 August 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire 0 26 £23,000 -8.00% 7
Bristol +11 19 £25,000 - 3
Somerset - 17 £27,000 - 7
Gloucestershire +3 14 £24,000 -4.00%
Dorset +3 12 £24,000 - 1
Devon -10 8 £25,000 +19.04%
Cornwall - 1 £23,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 22 August 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 107 (74.83%) Windows
2 72 (50.35%) Microsoft
3 61 (42.66%) Active Directory
4 59 (41.26%) MS Excel
5 40 (27.97%) VMware
6 34 (23.78%) SQL
7 31 (21.68%) SQL Server
8 30 (20.98%) MS Exchange
9 29 (20.28%) VMware Infrastructure
10 27 (18.88%) Windows XP
10 27 (18.88%) TCP/IP
11 26 (18.18%) SLA
12 25 (17.48%) Windows Server 2008
13 23 (16.08%) Linux
13 23 (16.08%) ITIL
13 23 (16.08%) Firewall
14 22 (15.38%) Windows Server 2003
14 22 (15.38%) MS Office
14 22 (15.38%) DNS
14 22 (15.38%) Exchange Server 2010
14 22 (15.38%) SCCM
15 21 (14.69%) Windows 7
15 21 (14.69%) VPN
16 18 (12.59%) Service Management
17 17 (11.89%) Windows Vista
18 16 (11.19%) IIS
19 15 (10.49%) MySQL
20 14 (9.79%) WSUS
20 14 (9.79%) Apache
20 14 (9.79%) Cisco

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 22 August 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (20.98%) MS Exchange
2 22 (15.38%) Exchange Server 2010
3 16 (11.19%) IIS
4 14 (9.79%) Apache
5 6 (4.20%) SharePoint
6 5 (3.50%) Exchange Server 2007
7 4 (2.80%) Exchange Server 2013
7 4 (2.80%) Lync
8 3 (2.10%) Blackberry Enterprise Server
9 2 (1.40%) Exchange Server 2003
Applications
1 59 (41.26%) MS Excel
2 22 (15.38%) MS Office
3 10 (6.99%) MS PowerPoint
4 1 (0.70%) Acrobat
4 1 (0.70%) MS Visio
4 1 (0.70%) MS Project
Business Applications
1 1 (0.70%) assyst
Cloud Services
1 8 (5.59%) SaaS
2 3 (2.10%) Office 365
3 2 (1.40%) Google Apps
Communications & Networking
1 27 (18.88%) TCP/IP
2 23 (16.08%) Firewall
3 22 (15.38%) DNS
4 21 (14.69%) VPN
5 14 (9.79%) LAN
5 14 (9.79%) DHCP
6 13 (9.09%) WAN
6 13 (9.09%) Internet
7 6 (4.20%) VoIP
8 4 (2.80%) SAN
8 4 (2.80%) SSL
9 3 (2.10%) Fibre Channel
9 3 (2.10%) NAS
9 3 (2.10%) iSCSI
10 2 (1.40%) Wi-Fi
11 1 (0.70%) Unified Communications
11 1 (0.70%) Nortel Meridian
11 1 (0.70%) Structured Cabling
11 1 (0.70%) WLAN
11 1 (0.70%) Ethernet
Database & Business Intelligence
1 31 (21.68%) SQL Server
2 15 (10.49%) MySQL
3 2 (1.40%) Relational Database
3 2 (1.40%) Big Data
Development Applications
1 1 (0.70%) Team Foundation Server
1 1 (0.70%) MSI
General
1 7 (4.90%) Finance
2 3 (2.10%) Telecoms
3 2 (1.40%) Banking
3 2 (1.40%) Back Office
4 1 (0.70%) Marketing
4 1 (0.70%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (8.39%) XML
2 10 (6.99%) Web Services
3 4 (2.80%) J2EE
3 4 (2.80%) Software Packaging
3 4 (2.80%) Spring
4 3 (2.10%) CSS
5 1 (0.70%) ADO.NET Entity Framework
5 1 (0.70%) .NET Framework
5 1 (0.70%) WCF
5 1 (0.70%) ASP.NET
5 1 (0.70%) HTML
5 1 (0.70%) .NET
5 1 (0.70%) XSLT
Miscellaneous
1 5 (3.50%) Video Conferencing
2 4 (2.80%) Blackberry
2 4 (2.80%) PDA
3 3 (2.10%) Firmware
4 1 (0.70%) iPhone
4 1 (0.70%) Open Source
4 1 (0.70%) Smartphone
4 1 (0.70%) Statistics
4 1 (0.70%) CMDB
4 1 (0.70%) Fat Client
4 1 (0.70%) Enterprise Software
4 1 (0.70%) NHS
4 1 (0.70%) Thin Client
4 1 (0.70%) Handset
Operating Systems
1 107 (74.83%) Windows
2 27 (18.88%) Windows XP
3 25 (17.48%) Windows Server 2008
4 23 (16.08%) Linux
5 22 (15.38%) Windows Server 2003
6 21 (14.69%) Windows 7
7 17 (11.89%) Windows Vista
8 11 (7.69%) Windows 8
9 5 (3.50%) Mac OS X
9 5 (3.50%) UNIX
10 3 (2.10%) Windows Server 2012
10 3 (2.10%) Windows 2000
10 3 (2.10%) AIX
11 2 (1.40%) Mac OS
Processes & Methodologies
1 23 (16.08%) ITIL
2 18 (12.59%) Service Management
3 12 (8.39%) Change Control
4 10 (6.99%) Risk Management
5 9 (6.29%) Service Delivery
6 7 (4.90%) Time Management
7 5 (3.50%) Root Cause Analysis
7 5 (3.50%) Asset Management
8 4 (2.80%) Change Management
8 4 (2.80%) Disaster Recovery
8 4 (2.80%) CRM
8 4 (2.80%) Technical Architecture
8 4 (2.80%) Continuous Improvement
9 3 (2.10%) Requirements Management
9 3 (2.10%) Problem Management
9 3 (2.10%) Performance Tuning
9 3 (2.10%) Network Monitoring
9 3 (2.10%) UML
9 3 (2.10%) Project Management
9 3 (2.10%) Configuration Management
Programming Languages
1 34 (23.78%) SQL
2 8 (5.59%) T-SQL
3 7 (4.90%) Java
4 4 (2.80%) JavaScript
5 3 (2.10%) Bash Shell
5 3 (2.10%) PowerShell
6 1 (0.70%) PHP
6 1 (0.70%) C
6 1 (0.70%) C#
6 1 (0.70%) VB.NET
Qualifications
1 11 (7.69%) MCP
1 11 (7.69%) Microsoft Certification
2 9 (6.29%) Security Cleared
3 7 (4.90%) MCSE
4 6 (4.20%) SC Cleared
5 3 (2.10%) DV Cleared
5 3 (2.10%) VMware Certified Professional (VCP)
5 3 (2.10%) Degree
5 3 (2.10%) A+ Certification
6 2 (1.40%) CCNA
6 2 (1.40%) Cisco Certification
6 2 (1.40%) MCITP
7 1 (0.70%) CCENT
7 1 (0.70%) ITIL Foundation Certificate
7 1 (0.70%) CCA
7 1 (0.70%) Citrix Certification
7 1 (0.70%) MCSA
7 1 (0.70%) MCTS
Quality Assurance & Compliance
1 26 (18.18%) SLA
2 1 (0.70%) QA
System Software
1 61 (42.66%) Active Directory
2 29 (20.28%) VMware Infrastructure
3 7 (4.90%) XenDesktop
4 5 (3.50%) XenApp
5 4 (2.80%) Hyper-V
6 3 (2.10%) Terminal Services
7 1 (0.70%) XenServer
7 1 (0.70%) vSphere
7 1 (0.70%) UAG
7 1 (0.70%) Terminal Server
7 1 (0.70%) Microsoft App-V
Systems Management
1 22 (15.38%) SCCM
2 14 (9.79%) WSUS
3 8 (5.59%) Systems Management Server (SMS)
3 8 (5.59%) Backup Exec
4 4 (2.80%) ARCserve
5 3 (2.10%) NetBackup
6 1 (0.70%) SCOM
6 1 (0.70%) Nagios
Vendors
1 72 (50.35%) Microsoft
2 40 (27.97%) VMware
3 14 (9.79%) Cisco
4 13 (9.09%) Citrix
5 12 (8.39%) HP
6 4 (2.80%) IBM
7 3 (2.10%) 3PAR
7 3 (2.10%) Veeam
7 3 (2.10%) WatchGuard
7 3 (2.10%) Apple
7 3 (2.10%) Juniper
7 3 (2.10%) EMC
7 3 (2.10%) Symantec
7 3 (2.10%) Red Hat
8 2 (1.40%) Google
8 2 (1.40%) Oracle
8 2 (1.40%) Dell
8 2 (1.40%) Avaya
8 2 (1.40%) LANDesk
9 1 (0.70%) Twitter
Taunton
Capita - ITIN
Salary: £25000 - £35000 per annum
Posted: 15 hours ago
Bath
Computer Futures
Salary: £32000 - £34000 per annum + competitive
Posted: 2 days ago
Bath, Avon
Sanderson
Salary: £15000 - £20000 per annum + benefits
Posted: 3 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £19000 - £24000 per annum + benefits
Posted: 3 days ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: 3 days ago
Bristol
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 4 days ago
Bath, Avon
People Source Consulting
Salary: £18000 - £21000 per annum + benefits
Posted: 4 days ago
Salisbury
Hays IT - Uk Posting account
Salary: £21000.00 - £27000.00 per annum
Posted: 7 days ago
Bath
Computer Futures
Salary: £25000 - £35000 per annum + competitive
Posted: 8 days ago
Bath
Computer Futures
Salary: £30000 - £35000 per annum + competitive
Posted: 12 days ago
Chippenham
Hays IT - Uk Posting account
Salary: £22000.00 - £26000.00 per annum + excellent benefits
Posted: 14 days ago
Chippenham, Wiltshire
Applied Card Technologies
Salary: From £22,000 to £28,000 per annum + benefits
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Bristol, Chipping Sodbury, Yate, Thornbury, United...
XIST4 IT LIMITED
Salary: £18-25,000 + Bens
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Swindon, Wiltshire
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Dorchester
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Bath
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