The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 143 165 197
Rank change year-on-year
+22 +32
Permanent jobs requiring a 2nd Line Support 83 50 19
As % of all permanent IT jobs located in the South West 1.36% 0.95% 0.34%
As % of the Job Titles category 1.42% 1.00% 0.36%
Number of salaries quoted 79 43 18
Average salary £24,000 £25,000 £24,250
Average salary % change year-on-year
-4.00% +3.09%
90% offered a salary of more than £22,000 £22,500 £20,000
10% offered a salary of more than £29,200 £32,500 £30,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5852 4985 5344
As % of all permanent IT jobs located in the South West 95.82% 95.17% 96.51%
Number of salaries quoted 4858 4322 4722
Average salary £37,500 £35,000 £36,500
Average salary % change year-on-year
+7.14% -4.10%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 25 July 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +7 17 £25,500 -3.77% 2
Wiltshire -5 17 £23,000 -8.00% 1
Gloucestershire +2 14 £24,000 -4.00% 2
Somerset -11 14 £27,000 -22.85% 5
Dorset +7 11 £27,000 +20.00% 2
Devon -1 7 £25,000 +17.64%
Cornwall - 3 £22,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 25 July 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 91 (75.21%) Windows
2 64 (52.89%) Microsoft
3 56 (46.28%) Active Directory
4 50 (41.32%) MS Excel
5 30 (24.79%) VMware
6 29 (23.97%) SQL
7 27 (22.31%) SQL Server
8 25 (20.66%) MS Exchange
9 24 (19.83%) Windows XP
10 22 (18.18%) Windows Server 2008
10 22 (18.18%) Windows 7
11 21 (17.36%) VMware Infrastructure
11 21 (17.36%) SCCM
11 21 (17.36%) VPN
11 21 (17.36%) Firewall
12 20 (16.53%) SLA
12 20 (16.53%) TCP/IP
13 19 (15.70%) DNS
13 19 (15.70%) Windows Server 2003
14 18 (14.88%) Service Management
14 18 (14.88%) MS Office
14 18 (14.88%) ITIL
15 17 (14.05%) Windows Vista
15 17 (14.05%) Exchange Server 2010
16 14 (11.57%) IIS
17 13 (10.74%) XML
17 13 (10.74%) Linux
18 12 (9.92%) Cisco
18 12 (9.92%) Citrix
19 11 (9.09%) DHCP

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 25 July 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (20.66%) MS Exchange
2 17 (14.05%) Exchange Server 2010
3 14 (11.57%) IIS
4 10 (8.26%) Apache
5 6 (4.96%) SharePoint
6 5 (4.13%) Lync
7 4 (3.31%) Exchange Server 2013
8 3 (2.48%) Exchange Server 2007
8 3 (2.48%) Blackberry Enterprise Server
9 2 (1.65%) Exchange Server 2003
Applications
1 50 (41.32%) MS Excel
2 18 (14.88%) MS Office
3 10 (8.26%) MS PowerPoint
4 1 (0.83%) MS Project
4 1 (0.83%) MS Visio
4 1 (0.83%) Acrobat
Business Applications
1 1 (0.83%) assyst
Cloud Services
1 8 (6.61%) SaaS
2 3 (2.48%) Office 365
3 1 (0.83%) Google Apps
Communications & Networking
1 21 (17.36%) VPN
1 21 (17.36%) Firewall
2 20 (16.53%) TCP/IP
3 19 (15.70%) DNS
4 11 (9.09%) DHCP
5 9 (7.44%) Internet
6 8 (6.61%) LAN
7 7 (5.79%) WAN
8 4 (3.31%) SSL
8 4 (3.31%) SAN
9 3 (2.48%) iSCSI
9 3 (2.48%) NAS
9 3 (2.48%) Fibre Channel
10 2 (1.65%) VoIP
10 2 (1.65%) WLAN
11 1 (0.83%) ADSL
11 1 (0.83%) Broadband
11 1 (0.83%) Ethernet
11 1 (0.83%) Wi-Fi
11 1 (0.83%) Wireless
Database & Business Intelligence
1 27 (22.31%) SQL Server
2 11 (9.09%) MySQL
Development Applications
1 2 (1.65%) Team Foundation Server
2 1 (0.83%) MSI
General
1 6 (4.96%) Finance
2 2 (1.65%) Back Office
2 2 (1.65%) Telecoms
3 1 (0.83%) Banking
3 1 (0.83%) Marketing
3 1 (0.83%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (10.74%) XML
2 10 (8.26%) Web Services
3 4 (3.31%) J2EE
3 4 (3.31%) Spring
4 3 (2.48%) CSS
5 2 (1.65%) XSLT
5 2 (1.65%) ASP.NET
5 2 (1.65%) .NET
5 2 (1.65%) .NET Framework
5 2 (1.65%) Software Packaging
6 1 (0.83%) WCF
6 1 (0.83%) ADO.NET Entity Framework
6 1 (0.83%) HTML
Miscellaneous
1 4 (3.31%) Blackberry
1 4 (3.31%) PDA
2 3 (2.48%) Video Conferencing
3 2 (1.65%) NHS
4 1 (0.83%) Thin Client
4 1 (0.83%) Handset
4 1 (0.83%) Smartphone
4 1 (0.83%) iPhone
4 1 (0.83%) Open Source
4 1 (0.83%) Enterprise Software
4 1 (0.83%) CMDB
4 1 (0.83%) Fat Client
Operating Systems
1 91 (75.21%) Windows
2 24 (19.83%) Windows XP
3 22 (18.18%) Windows Server 2008
3 22 (18.18%) Windows 7
4 19 (15.70%) Windows Server 2003
5 17 (14.05%) Windows Vista
6 13 (10.74%) Linux
7 11 (9.09%) Windows 8
8 3 (2.48%) Windows Server 2012
8 3 (2.48%) UNIX
8 3 (2.48%) AIX
8 3 (2.48%) Mac OS X
9 1 (0.83%) Windows 2000
9 1 (0.83%) Windows 2000 Server
9 1 (0.83%) Mac OS
Processes & Methodologies
1 18 (14.88%) ITIL
1 18 (14.88%) Service Management
2 11 (9.09%) Change Control
3 10 (8.26%) Risk Management
4 6 (4.96%) Service Delivery
5 5 (4.13%) Change Management
5 5 (4.13%) Time Management
6 4 (3.31%) Problem Management
6 4 (3.31%) CRM
6 4 (3.31%) Migration
7 3 (2.48%) Requirements Management
7 3 (2.48%) Configuration Management
7 3 (2.48%) Project Management
7 3 (2.48%) UML
8 2 (1.65%) Technical Architecture
8 2 (1.65%) Asset Management
8 2 (1.65%) Incident Management
8 2 (1.65%) MVVM
8 2 (1.65%) MVC
9 1 (0.83%) Root Cause Analysis
Programming Languages
1 29 (23.97%) SQL
2 8 (6.61%) T-SQL
3 5 (4.13%) JavaScript
4 4 (3.31%) Java
5 2 (1.65%) C#
5 2 (1.65%) VB.NET
5 2 (1.65%) PowerShell
5 2 (1.65%) Bash Shell
6 1 (0.83%) C
6 1 (0.83%) PHP
Qualifications
1 10 (8.26%) Microsoft Certification
2 9 (7.44%) Security Cleared
3 8 (6.61%) MCP
4 7 (5.79%) MCSE
5 6 (4.96%) SC Cleared
6 3 (2.48%) DV Cleared
6 3 (2.48%) Degree
6 3 (2.48%) VMware Certified Professional (VCP)
7 2 (1.65%) MCTS
7 2 (1.65%) MCITP
8 1 (0.83%) MCSA
8 1 (0.83%) CCNA
8 1 (0.83%) CCA
8 1 (0.83%) Citrix Certification
8 1 (0.83%) Cisco Certification
8 1 (0.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (16.53%) SLA
2 1 (0.83%) QA
System Software
1 56 (46.28%) Active Directory
2 21 (17.36%) VMware Infrastructure
3 7 (5.79%) XenDesktop
4 5 (4.13%) XenApp
5 3 (2.48%) Terminal Services
6 2 (1.65%) Hyper-V
6 2 (1.65%) vSphere
7 1 (0.83%) UAG
7 1 (0.83%) XenServer
7 1 (0.83%) Microsoft App-V
7 1 (0.83%) Terminal Server
Systems Management
1 21 (17.36%) SCCM
2 11 (9.09%) WSUS
3 8 (6.61%) Systems Management Server (SMS)
4 7 (5.79%) Backup Exec
5 4 (3.31%) ARCserve
6 2 (1.65%) Nagios
6 2 (1.65%) SCOM
Vendors
1 64 (52.89%) Microsoft
2 30 (24.79%) VMware
3 12 (9.92%) Cisco
3 12 (9.92%) Citrix
4 10 (8.26%) HP
5 5 (4.13%) IBM
5 5 (4.13%) LANDesk
6 3 (2.48%) WatchGuard
6 3 (2.48%) Veeam
6 3 (2.48%) 3PAR
6 3 (2.48%) Avaya
6 3 (2.48%) Juniper
6 3 (2.48%) Dell
6 3 (2.48%) EMC
7 1 (0.83%) Nortel
7 1 (0.83%) Adobe
7 1 (0.83%) CommVault
7 1 (0.83%) Apple
7 1 (0.83%) McAfee
7 1 (0.83%) Bomgar
Gloucestershire
G2 Recruitment Solutions Ltd.
Salary: £20000 - £30000 per annum
Posted: 13 hours ago
Bath
Computer Futures
Salary: £30000 - £32000 per annum + competitive
Posted: 2 days ago
Bath
Computer Futures
Salary: £30000 - £35000 per annum + competitive
Posted: 2 days ago
Bath, Avon
Redrock Consulting Ltd
Salary: £24000 - £28000 per annum + Excellent training / benefits
Posted: 3 days ago
Bath
Computer Futures
Salary: £25000 - £32000 per annum + competitive
Posted: 3 days ago
Cheltenham, Gloucestershire
Evolution Recruitment Solutions
Salary: 20,000 - 28,000
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 3 days ago
Bournemouth
Opus Recruitment Solutions Ltd
Salary: Competitive
Posted: 8 days ago
Bristol, Avon
Amsys
Salary: £26,500 per annum neg
Posted: 14 days ago