The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 167 168 168
Rank change year-on-year
+1 0
Permanent jobs requiring a 2nd Line Support 74 68 46
As % of all permanent IT jobs located in the South West 1.23% 1.12% 0.88%
As % of the Job Titles category 1.29% 1.16% 0.92%
Number of salaries quoted 70 65 40
Average salary £21,375 £24,000 £25,000
Average salary % change year-on-year
-10.93% -4.00%
90% offered a salary of more than £19,000 £22,000 £21,450
10% offered a salary of more than £28,600 £29,600 £30,250
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5752 5848 4991
As % of all permanent IT jobs located in the South West 95.95% 95.92% 95.67%
Number of salaries quoted 4844 4808 4398
Average salary £37,500 £37,500 £35,500
Average salary % change year-on-year
- +5.63%
90% offered a salary of more than £23,750 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 3 July 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall +9 24 £21,000 -6.66%
Wiltshire -11 17 £25,750 +11.95%
Devon -6 9 £22,500 +2.27%
Bristol -23 9 £19,000 -26.21% 1
Somerset +7 6 £22,500 -16.66%
Gloucestershire -7 5 £25,000 +4.16%
Dorset +3 4 £24,000 -14.28% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 3 July 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 117 (75.97%) Windows
2 69 (44.81%) MS Exchange
3 66 (42.86%) Windows Server 2008
4 64 (41.56%) Windows Server 2003
5 61 (39.61%) Microsoft
6 56 (36.36%) Active Directory
7 54 (35.06%) Windows Server 2012
8 43 (27.92%) Exchange Server 2010
8 43 (27.92%) WAN
9 42 (27.27%) LAN
10 41 (26.62%) Exchange Server 2007
11 40 (25.97%) Exchange Server 2013
12 39 (25.32%) Windows Vista
12 39 (25.32%) VMware
13 37 (24.03%) TCP/IP
14 36 (23.38%) Firewall
15 34 (22.08%) MS Excel
15 34 (22.08%) Microsoft Certification
16 33 (21.43%) MS Office
17 29 (18.83%) MCSA
18 25 (16.23%) A+ Certification
19 24 (15.58%) ADSL
19 24 (15.58%) Network+ Certification
20 23 (14.94%) Windows 7
21 22 (14.29%) VMware Infrastructure
21 22 (14.29%) ITIL
22 20 (12.99%) SLA
23 18 (11.69%) Cisco
23 18 (11.69%) Citrix
24 16 (10.39%) Windows XP

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 3 July 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 69 (44.81%) MS Exchange
2 43 (27.92%) Exchange Server 2010
3 41 (26.62%) Exchange Server 2007
4 40 (25.97%) Exchange Server 2013
5 5 (3.25%) Exchange Server 2003
5 5 (3.25%) SharePoint
6 2 (1.30%) Lync
7 1 (0.65%) WorkSite
7 1 (0.65%) IIS
7 1 (0.65%) Apache
7 1 (0.65%) Tomcat
Applications
1 34 (22.08%) MS Excel
2 33 (21.43%) MS Office
Cloud Services
1 6 (3.90%) Office 365
2 1 (0.65%) Microsoft Azure
Communications & Networking
1 43 (27.92%) WAN
2 42 (27.27%) LAN
3 37 (24.03%) TCP/IP
4 36 (23.38%) Firewall
5 24 (15.58%) ADSL
6 11 (7.14%) Internet
7 9 (5.84%) DNS
7 9 (5.84%) DHCP
7 9 (5.84%) SAN
8 7 (4.55%) VLAN
8 7 (4.55%) WLAN
9 6 (3.90%) VoIP
9 6 (3.90%) IPsec
10 5 (3.25%) Wireless
10 5 (3.25%) VPN
11 4 (2.60%) SSL
11 4 (2.60%) LDAP
11 4 (2.60%) NAS
12 3 (1.95%) PBX
13 2 (1.30%) MPLS
Database & Business Intelligence
1 6 (3.90%) SQL Server
Development Applications
1 1 (0.65%) Team Foundation Server
General
1 14 (9.09%) Finance
2 9 (5.84%) Marketing
3 7 (4.55%) Advertising
4 4 (2.60%) Telecoms
5 1 (0.65%) Banking
5 1 (0.65%) Law
5 1 (0.65%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.65%) .NET
1 1 (0.65%) Web Services
1 1 (0.65%) XML
1 1 (0.65%) LAMP
1 1 (0.65%) Silverlight
Miscellaneous
1 1 (0.65%) Blackberry
1 1 (0.65%) Video Conferencing
1 1 (0.65%) EqualLogic
1 1 (0.65%) Data Centre
Operating Systems
1 117 (75.97%) Windows
2 66 (42.86%) Windows Server 2008
3 64 (41.56%) Windows Server 2003
4 54 (35.06%) Windows Server 2012
5 39 (25.32%) Windows Vista
6 23 (14.94%) Windows 7
7 16 (10.39%) Windows XP
8 12 (7.79%) Linux
9 6 (3.90%) Windows 8
10 4 (2.60%) CentOS
10 4 (2.60%) Red Hat Enterprise Linux
11 2 (1.30%) Windows 2000
11 2 (1.30%) Android
11 2 (1.30%) Windows 2000 Server
12 1 (0.65%) Windows NT
12 1 (0.65%) Mac OS
12 1 (0.65%) Apple iOS
Processes & Methodologies
1 22 (14.29%) ITIL
2 5 (3.25%) Service Management
2 5 (3.25%) Software Delivery
3 4 (2.60%) Document Management
4 3 (1.95%) Service Delivery
5 2 (1.30%) ITSM
5 2 (1.30%) Workflow
5 2 (1.30%) Stakeholder Management
5 2 (1.30%) Network Management
6 1 (0.65%) Software Deployment
6 1 (0.65%) Business Continuity
6 1 (0.65%) Asset Management
6 1 (0.65%) Network Design
6 1 (0.65%) Software Engineering
6 1 (0.65%) Technical Architecture
6 1 (0.65%) Time Management
6 1 (0.65%) Contact Management
6 1 (0.65%) Change Management
6 1 (0.65%) CMMI
6 1 (0.65%) PRINCE2
Programming Languages
1 11 (7.14%) SQL
2 2 (1.30%) Java
3 1 (0.65%) PHP
Qualifications
1 34 (22.08%) Microsoft Certification
2 29 (18.83%) MCSA
3 25 (16.23%) A+ Certification
4 24 (15.58%) Network+ Certification
5 4 (2.60%) CCNA
5 4 (2.60%) Cisco Certification
5 4 (2.60%) MCDST
5 4 (2.60%) MCSE
6 3 (1.95%) Security Cleared
6 3 (1.95%) MCITP
6 3 (1.95%) MCP
7 2 (1.30%) CCENT
7 2 (1.30%) SC Cleared
8 1 (0.65%) Degree
8 1 (0.65%) HNC
8 1 (0.65%) CCNP
8 1 (0.65%) CCSA
Quality Assurance & Compliance
1 20 (12.99%) SLA
2 1 (0.65%) ISO/IEC 20000
System Software
1 56 (36.36%) Active Directory
2 22 (14.29%) VMware Infrastructure
3 10 (6.49%) Hyper-V
4 9 (5.84%) vSphere
5 8 (5.19%) vCloud
6 1 (0.65%) BitLocker
6 1 (0.65%) VMware Workstation
6 1 (0.65%) Citrix Presentation Server
Systems Management
1 2 (1.30%) Backup Exec
2 1 (0.65%) SCCM
Vendors
1 61 (39.61%) Microsoft
2 39 (25.32%) VMware
3 18 (11.69%) Cisco
3 18 (11.69%) Citrix
4 9 (5.84%) F5
4 9 (5.84%) Juniper
5 6 (3.90%) HP
6 5 (3.25%) CA
7 4 (2.60%) Avaya
8 3 (1.95%) Kofax
9 2 (1.30%) Nortel
9 2 (1.30%) Siemens
9 2 (1.30%) Apple
10 1 (0.65%) Symantec
10 1 (0.65%) Remedy
10 1 (0.65%) McAfee
10 1 (0.65%) Mitel
10 1 (0.65%) Draytek
10 1 (0.65%) ProCurve
10 1 (0.65%) Dell
Bournemouth
Hays IT - Uk Posting account
Salary: £20000.00 - £22800.00 per annum + On Call + Bonus - OTE £28,000
Posted: 24 days ago