The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 152 203 178
Rank change year-on-year
+51 -25
Permanent jobs requiring a 2nd Line Support 81 49 73
As % of all permanent IT jobs located in the South West 1.55% 0.84% 1.11%
As % of the Job Titles category 1.59% 0.86% 1.14%
Number of salaries quoted 80 43 64
Median salary £24,500 £24,000 £23,000
Median salary % change year-on-year
+2.08% +4.34%
90% offered a salary of more than £20,500 £19,000 £19,500
10% offered a salary of more than £35,000 £32,500 £27,500
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5082 5678 6412
As % of all permanent IT jobs located in the South West 97.19% 96.83% 97.25%
Number of salaries quoted 4279 4825 5359
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £55,500 £59,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 2 December 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +36 26 £29,000 +9.43%
Gloucestershire +4 25 £20,500 +13.88%
Bristol +15 11 £25,000 - 1
Somerset +3 9 £22,500 -13.68%
Cornwall -7 5 £24,500 +25.64%
Devon -16 3 £25,000 +8.69%
Dorset +13 2 £24,250 -6.73% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 2 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 160 (80.81%) Windows
2 101 (51.01%) Microsoft
3 92 (46.46%) MS Exchange
4 80 (40.40%) VMware
5 70 (35.35%) Windows Server 2003
6 69 (34.85%) Active Directory
7 68 (34.34%) Windows 7
8 59 (29.80%) Exchange Server 2010
8 59 (29.80%) MS Excel
8 59 (29.80%) ITIL
9 54 (27.27%) Firewall
10 52 (26.26%) Windows Server 2012
11 51 (25.76%) Windows Server 2008
12 46 (23.23%) Windows Server
13 43 (21.72%) VMware Infrastructure
13 43 (21.72%) Cisco
14 41 (20.71%) DNS
14 41 (20.71%) DHCP
15 40 (20.20%) WAN
15 40 (20.20%) LAN
16 39 (19.70%) SQL Server
16 39 (19.70%) MS Office
17 36 (18.18%) Linux
17 36 (18.18%) Security Cleared
18 35 (17.68%) Exchange Server 2007
19 34 (17.17%) Windows XP
20 33 (16.67%) SLA
21 29 (14.65%) SC Cleared
22 26 (13.13%) TCP/IP
22 26 (13.13%) Microsoft Certification

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (46.46%) MS Exchange
2 59 (29.80%) Exchange Server 2010
3 35 (17.68%) Exchange Server 2007
4 17 (8.59%) IIS
5 13 (6.57%) Apache
6 11 (5.56%) Exchange Server 2013
7 7 (3.54%) SharePoint
8 6 (3.03%) SharePoint 2010
9 3 (1.52%) Exchange Server 2003
10 2 (1.01%) OpenROAD
10 2 (1.01%) WebLogic
10 2 (1.01%) WebSphere
11 1 (0.51%) Blackberry Enterprise Server
11 1 (0.51%) Jetty
11 1 (0.51%) Tomcat
Applications
1 59 (29.80%) MS Excel
2 39 (19.70%) MS Office
3 1 (0.51%) MS PowerPoint
Business Applications
1 2 (1.01%) Payment Gateway
1 2 (1.01%) Unit4 Business World
Cloud Services
1 23 (11.62%) Office 365
2 3 (1.52%) SaaS
3 2 (1.01%) Mimecast
Communications & Networking
1 54 (27.27%) Firewall
2 41 (20.71%) DHCP
2 41 (20.71%) DNS
3 40 (20.20%) LAN
3 40 (20.20%) WAN
4 26 (13.13%) TCP/IP
5 19 (9.60%) VPN
6 15 (7.58%) SAN
7 14 (7.07%) VLAN
8 12 (6.06%) HTTP
8 12 (6.06%) ICMP
8 12 (6.06%) Network Security
8 12 (6.06%) SMTP
8 12 (6.06%) Telnet
9 10 (5.05%) ADSL
9 10 (5.05%) Wireless
10 6 (3.03%) Wi-Fi
11 3 (1.52%) VoIP
12 2 (1.01%) Ethernet
12 2 (1.01%) WLAN
Database & Business Intelligence
1 39 (19.70%) SQL Server
2 7 (3.54%) RDBMS
2 7 (3.54%) Relational Database
3 5 (2.53%) SQL Server Reporting Services
4 2 (1.01%) Ingres
5 1 (0.51%) MySQL
General
1 20 (10.10%) Finance
2 6 (3.03%) French Language
2 6 (3.03%) Italian Language
3 5 (2.53%) German Language
3 5 (2.53%) Manufacturing
4 3 (1.52%) Advertising
5 2 (1.01%) Back Office
5 2 (1.01%) Banking
5 2 (1.01%) Local Government
6 1 (0.51%) Spanish Language
6 1 (0.51%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.53%) .NET
1 5 (2.53%) .NET Framework
1 5 (2.53%) EDI
1 5 (2.53%) Web Services
2 3 (1.52%) ASP.NET
Miscellaneous
1 23 (11.62%) Driving Licence
2 12 (6.06%) Analytical Skills
3 9 (4.55%) Statistics
4 6 (3.03%) Fat Client
4 6 (3.03%) Thin Client
5 3 (1.52%) Mobile App
5 3 (1.52%) User Experience
6 2 (1.01%) Client/Server
7 1 (0.51%) Blackberry
7 1 (0.51%) BYOD
7 1 (0.51%) CCTV
7 1 (0.51%) Cybercrime
7 1 (0.51%) EPoS
7 1 (0.51%) Virtual Team
Operating Systems
1 160 (80.81%) Windows
2 70 (35.35%) Windows Server 2003
3 68 (34.34%) Windows 7
4 52 (26.26%) Windows Server 2012
5 51 (25.76%) Windows Server 2008
6 46 (23.23%) Windows Server
7 36 (18.18%) Linux
8 34 (17.17%) Windows XP
9 20 (10.10%) Windows 8
10 17 (8.59%) Unix
11 16 (8.08%) Windows 10
12 10 (5.05%) Windows Vista
13 6 (3.03%) Windows 2000
14 2 (1.01%) Apple iOS
14 2 (1.01%) Mac OS X
15 1 (0.51%) Android
15 1 (0.51%) CentOS
Processes & Methodologies
1 59 (29.80%) ITIL
2 12 (6.06%) Data Security
2 12 (6.06%) Service Management
3 11 (5.56%) Security Patching
4 10 (5.05%) PRINCE2
4 10 (5.05%) Project Management
4 10 (5.05%) Service Delivery
5 9 (4.55%) Business Continuity
5 9 (4.55%) Disaster Recovery
5 9 (4.55%) Root Cause Analysis
6 8 (4.04%) Infrastructure Management
6 8 (4.04%) Virtual Environments
7 7 (3.54%) Incident Management
8 6 (3.03%) ITIL V2
9 5 (2.53%) ERP
9 5 (2.53%) Problem Management
10 4 (2.02%) Information Security
11 3 (1.52%) Configuration Management
11 3 (1.52%) Data Protection
11 3 (1.52%) Stakeholder Management
Programming Languages
1 23 (11.62%) SQL
2 2 (1.01%) Java
2 2 (1.01%) PowerShell
2 2 (1.01%) VB
3 1 (0.51%) C
3 1 (0.51%) C#
3 1 (0.51%) C++
Qualifications
1 36 (18.18%) Security Cleared
2 29 (14.65%) SC Cleared
3 26 (13.13%) Microsoft Certification
4 14 (7.07%) MCSA
5 13 (6.57%) CCNA
5 13 (6.57%) Cisco Certification
5 13 (6.57%) ITIL Certification
5 13 (6.57%) MCP
6 9 (4.55%) DV Cleared
7 8 (4.04%) A+ Certification
7 8 (4.04%) Network+ Certification
8 5 (2.53%) MCTS
9 4 (2.02%) Degree
9 4 (2.02%) MCSE
10 3 (1.52%) MCITP
11 1 (0.51%) DBS Check
11 1 (0.51%) MCDST
11 1 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (16.67%) SLA
2 3 (1.52%) QA
3 1 (0.51%) ISO 9001
3 1 (0.51%) ISO/IEC 27001
System Software
1 69 (34.85%) Active Directory
2 43 (21.72%) VMware Infrastructure
3 12 (6.06%) Hyper-V
4 11 (5.56%) VMware ESXi
5 8 (4.04%) Virtual Desktop
6 6 (3.03%) XenApp
7 4 (2.02%) VMware ESX
8 2 (1.01%) Firmware
9 1 (0.51%) Terminal Services
9 1 (0.51%) vSphere
9 1 (0.51%) XenDesktop
Systems Management
1 12 (6.06%) Norton AntiVirus
1 12 (6.06%) Tivoli
2 4 (2.02%) SCCM
3 2 (1.01%) Backup Exec
3 2 (1.01%) WSUS
Vendors
1 101 (51.01%) Microsoft
2 80 (40.40%) VMware
3 43 (21.72%) Cisco
4 16 (8.08%) HP
5 14 (7.07%) Citrix
6 13 (6.57%) Veeam
7 12 (6.06%) Brocade
7 12 (6.06%) EMC
7 12 (6.06%) IBM
7 12 (6.06%) Juniper
7 12 (6.06%) Symantec
8 11 (5.56%) Extreme Networks
9 10 (5.05%) WatchGuard
10 3 (1.52%) Mitel
11 2 (1.01%) Apple
11 2 (1.01%) CA
11 2 (1.01%) HEAT Software
11 2 (1.01%) Oracle
11 2 (1.01%) Red Hat
11 2 (1.01%) Sybase
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