The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 155 181 179
Rank change year-on-year
+26 -2
Permanent jobs requiring a 2nd Line Support 92 29 37
As % of all permanent IT jobs located in the South West 1.49% 0.57% 0.64%
As % of the Job Titles category 1.57% 0.60% 0.67%
Number of salaries quoted 83 24 36
Average salary £24,000 £25,000 £24,500
Average salary % change year-on-year
-4.00% +2.04%
90% offered a salary of more than £21,600 £22,500 £21,000
10% offered a salary of more than £27,400 £30,250 £31,250
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5876 4822 5549
As % of all permanent IT jobs located in the South West 95.17% 95.20% 96.12%
Number of salaries quoted 4915 4175 4917
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 23 September 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +4 23 £23,000 -8.00% 4
Bristol +3 18 £25,000 +4.16% 3
Gloucestershire +2 15 £24,000 +2.12% 1
Somerset - 15 £27,000 - 5
Devon - 13 £23,250 -
Dorset +1 8 £22,500 - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 23 September 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 111 (73.51%) Windows
2 70 (46.36%) Microsoft
3 60 (39.74%) MS Excel
4 57 (37.75%) Active Directory
5 47 (31.13%) VMware
6 37 (24.50%) SQL
7 34 (22.52%) VMware Infrastructure
8 32 (21.19%) SQL Server
9 31 (20.53%) Windows XP
9 31 (20.53%) Analytical Skills
10 30 (19.87%) MS Office
11 28 (18.54%) Linux
11 28 (18.54%) SLA
12 26 (17.22%) MS Exchange
12 26 (17.22%) ITIL
13 24 (15.89%) Windows Server 2008
13 24 (15.89%) SCCM
14 21 (13.91%) Firewall
14 21 (13.91%) TCP/IP
15 20 (13.25%) Windows Server 2003
16 19 (12.58%) Cisco
16 19 (12.58%) HP
17 18 (11.92%) IIS
17 18 (11.92%) Windows 7
18 17 (11.26%) Exchange Server 2010
18 17 (11.26%) Windows Vista
18 17 (11.26%) MySQL
18 17 (11.26%) VPN
18 17 (11.26%) DNS
18 17 (11.26%) Service Management

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 23 September 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (17.22%) MS Exchange
2 18 (11.92%) IIS
3 17 (11.26%) Exchange Server 2010
4 16 (10.60%) Apache
5 6 (3.97%) SharePoint
6 4 (2.65%) Exchange Server 2013
6 4 (2.65%) Exchange Server 2007
6 4 (2.65%) Lync
7 3 (1.99%) Blackberry Enterprise Server
8 1 (0.66%) Exchange Server 2003
Applications
1 60 (39.74%) MS Excel
2 30 (19.87%) MS Office
3 10 (6.62%) MS PowerPoint
4 1 (0.66%) MS Project
4 1 (0.66%) MS Visio
4 1 (0.66%) Acrobat
Business Applications
1 1 (0.66%) assyst
Cloud Services
1 8 (5.30%) SaaS
2 3 (1.99%) Office 365
3 2 (1.32%) Google Apps
Communications & Networking
1 21 (13.91%) TCP/IP
1 21 (13.91%) Firewall
2 17 (11.26%) VPN
2 17 (11.26%) DNS
3 13 (8.61%) LAN
3 13 (8.61%) WAN
3 13 (8.61%) Internet
4 9 (5.96%) DHCP
5 7 (4.64%) VoIP
6 5 (3.31%) IP Telephony
6 5 (3.31%) Cisco IPT
7 4 (2.65%) SSL
7 4 (2.65%) SAN
8 3 (1.99%) iSCSI
8 3 (1.99%) NAS
8 3 (1.99%) Fibre Channel
9 2 (1.32%) Wi-Fi
10 1 (0.66%) Nortel Meridian
10 1 (0.66%) Unified Communications
10 1 (0.66%) WLAN
Database & Business Intelligence
1 32 (21.19%) SQL Server
2 17 (11.26%) MySQL
3 2 (1.32%) Big Data
3 2 (1.32%) Relational Database
Development Applications
1 1 (0.66%) MSI
1 1 (0.66%) Team Foundation Server
General
1 7 (4.64%) Finance
2 3 (1.99%) Telecoms
3 2 (1.32%) Back Office
3 2 (1.32%) Banking
4 1 (0.66%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (7.95%) XML
2 10 (6.62%) Web Services
3 4 (2.65%) J2EE
3 4 (2.65%) Spring
3 4 (2.65%) Software Packaging
4 3 (1.99%) CSS
5 2 (1.32%) HTML
6 1 (0.66%) .NET
6 1 (0.66%) ASP.NET
6 1 (0.66%) XSLT
6 1 (0.66%) WCF
6 1 (0.66%) ADO.NET Entity Framework
6 1 (0.66%) .NET Framework
Miscellaneous
1 31 (20.53%) Analytical Skills
2 9 (5.96%) Blackberry
3 6 (3.97%) Video Conferencing
4 5 (3.31%) Management Information System
4 5 (3.31%) PMI
4 5 (3.31%) Firmware
5 4 (2.65%) PDA
6 2 (1.32%) User Experience
7 1 (0.66%) Statistics
7 1 (0.66%) Fat Client
7 1 (0.66%) Visualisation
7 1 (0.66%) Open Source
7 1 (0.66%) Enterprise Software
7 1 (0.66%) Thin Client
7 1 (0.66%) EPoS
7 1 (0.66%) Handset
7 1 (0.66%) Smartphone
Operating Systems
1 111 (73.51%) Windows
2 31 (20.53%) Windows XP
3 28 (18.54%) Linux
4 24 (15.89%) Windows Server 2008
5 20 (13.25%) Windows Server 2003
6 18 (11.92%) Windows 7
7 17 (11.26%) Windows Vista
8 9 (5.96%) Windows 8
9 7 (4.64%) Mac OS X
10 5 (3.31%) UNIX
11 3 (1.99%) Windows Server 2012
11 3 (1.99%) Windows 2000
11 3 (1.99%) AIX
12 2 (1.32%) Apple iOS
12 2 (1.32%) Mac OS
Processes & Methodologies
1 26 (17.22%) ITIL
2 17 (11.26%) Service Management
3 12 (7.95%) Change Control
4 10 (6.62%) Asset Management
4 10 (6.62%) Time Management
4 10 (6.62%) Service Delivery
4 10 (6.62%) Risk Management
5 7 (4.64%) Incident Management
5 7 (4.64%) Root Cause Analysis
6 6 (3.97%) Continuous Improvement
6 6 (3.97%) Disaster Recovery
7 5 (3.31%) Security Management
7 5 (3.31%) Performance Tuning
7 5 (3.31%) Network Monitoring
8 4 (2.65%) CRM
9 3 (1.99%) Configuration Management
9 3 (1.99%) Project Management
9 3 (1.99%) UML
9 3 (1.99%) Change Management
9 3 (1.99%) Requirements Management
Programming Languages
1 37 (24.50%) SQL
2 8 (5.30%) T-SQL
3 7 (4.64%) Java
4 4 (2.65%) JavaScript
5 3 (1.99%) PowerShell
5 3 (1.99%) Bash Shell
6 1 (0.66%) VB.NET
6 1 (0.66%) PHP
6 1 (0.66%) C
6 1 (0.66%) C#
Qualifications
1 10 (6.62%) MCP
2 9 (5.96%) Security Cleared
3 8 (5.30%) Microsoft Certification
4 6 (3.97%) SC Cleared
5 5 (3.31%) PMI Certification
6 4 (2.65%) MCSE
7 3 (1.99%) CCNA
7 3 (1.99%) VMware Certified Professional (VCP)
7 3 (1.99%) A+ Certification
7 3 (1.99%) DV Cleared
7 3 (1.99%) Cisco Certification
7 3 (1.99%) Degree
8 2 (1.32%) MCITP
8 2 (1.32%) ITIL Foundation Certificate
9 1 (0.66%) CCENT
9 1 (0.66%) MCTS
9 1 (0.66%) CCA
9 1 (0.66%) Citrix Certification
9 1 (0.66%) MCSA
Quality Assurance & Compliance
1 28 (18.54%) SLA
System Software
1 57 (37.75%) Active Directory
2 34 (22.52%) VMware Infrastructure
3 7 (4.64%) XenDesktop
4 5 (3.31%) Hyper-V
4 5 (3.31%) XenApp
5 3 (1.99%) Terminal Services
6 1 (0.66%) Microsoft App-V
6 1 (0.66%) Terminal Server
6 1 (0.66%) XenServer
6 1 (0.66%) vSphere
Systems Management
1 24 (15.89%) SCCM
2 16 (10.60%) WSUS
3 8 (5.30%) Systems Management Server (SMS)
4 7 (4.64%) Backup Exec
5 5 (3.31%) NetBackup
5 5 (3.31%) ServiceCenter
6 4 (2.65%) ARCserve
7 1 (0.66%) Nagios
7 1 (0.66%) SCOM
Vendors
1 70 (46.36%) Microsoft
2 47 (31.13%) VMware
3 19 (12.58%) HP
3 19 (12.58%) Cisco
4 13 (8.61%) Citrix
5 10 (6.62%) IBM
6 7 (4.64%) Apple
7 5 (3.31%) Symantec
7 5 (3.31%) Red Hat
8 3 (1.99%) Juniper
8 3 (1.99%) EMC
8 3 (1.99%) Adobe
8 3 (1.99%) WatchGuard
8 3 (1.99%) Veeam
8 3 (1.99%) 3PAR
9 2 (1.32%) Google
9 2 (1.32%) Oracle
10 1 (0.66%) SAP
10 1 (0.66%) Dell
10 1 (0.66%) Nortel
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Salary: £25000 - £30000 per day + Benefits
Posted: Yesterday
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