The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 139 185 139
Rank change year-on-year
+46 -46
Permanent jobs requiring a 2nd Line Support 116 68 95
As % of all permanent IT jobs located in the South West 2.05% 1.17% 1.56%
As % of the Job Titles category 2.12% 1.20% 1.61%
Number of salaries quoted 109 66 86
Median salary £27,500 £22,500 £24,000
Median salary % change year-on-year
+22.22% -6.25%
90% offered a salary of more than £22,500 £19,750 £20,750
10% offered a salary of more than £32,100 £27,500 £27,500
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5476 5673 5909
As % of all permanent IT jobs located in the South West 96.71% 97.21% 97.08%
Number of salaries quoted 4626 4773 4882
Median salary £40,000 £38,000 £37,000
Median salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £55,000 £54,000 £57,500
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 30 August 2016.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +36 52 £29,000 +23.40%
Bristol +24 24 £27,500 +41.02%
Dorset +17 20 £28,000 +24.44%
Somerset +1 6 £23,000 -16.36% 2
Cornwall -22 6 £24,000 +14.28%
Gloucestershire -5 5 £24,000 +6.66%
Devon -1 3 £24,500 +11.36%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 30 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 143 (78.14%) Windows
2 103 (56.28%) MS Exchange
3 95 (51.91%) VMware
4 94 (51.37%) Microsoft
5 81 (44.26%) Windows Server 2003
6 73 (39.89%) Active Directory
6 73 (39.89%) Windows Server 2012
7 68 (37.16%) Exchange Server 2010
8 65 (35.52%) Firewall
9 61 (33.33%) ITIL
10 58 (31.69%) Exchange Server 2007
11 52 (28.42%) VMware Infrastructure
12 51 (27.87%) Windows 7
13 50 (27.32%) Windows Server
14 48 (26.23%) Cisco
15 45 (24.59%) Windows Server 2008
16 44 (24.04%) SQL Server
16 44 (24.04%) Linux
17 42 (22.95%) LAN
18 41 (22.40%) WAN
18 41 (22.40%) Security Cleared
19 40 (21.86%) MS Excel
20 36 (19.67%) TCP/IP
20 36 (19.67%) SC Cleared
21 34 (18.58%) Office 365
22 33 (18.03%) SLA
23 32 (17.49%) Driving Licence
24 30 (16.39%) DNS
24 30 (16.39%) DHCP
24 30 (16.39%) Microsoft Certification

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (56.28%) MS Exchange
2 68 (37.16%) Exchange Server 2010
3 58 (31.69%) Exchange Server 2007
4 17 (9.29%) Exchange Server 2013
5 15 (8.20%) IIS
6 12 (6.56%) Apache
7 4 (2.19%) OpenROAD
7 4 (2.19%) SharePoint
7 4 (2.19%) WebLogic
7 4 (2.19%) WebSphere
8 3 (1.64%) Blackberry Enterprise Server
8 3 (1.64%) SharePoint 2010
Applications
1 40 (21.86%) MS Excel
2 19 (10.38%) MS Office
3 1 (0.55%) MS PowerPoint
Business Applications
1 2 (1.09%) Payment Gateway
1 2 (1.09%) Remedy ITSM
1 2 (1.09%) Unit4 Business World
Cloud Services
1 34 (18.58%) Office 365
2 2 (1.09%) SaaS
3 1 (0.55%) Google Apps
Communications & Networking
1 65 (35.52%) Firewall
2 42 (22.95%) LAN
3 41 (22.40%) WAN
4 36 (19.67%) TCP/IP
5 30 (16.39%) DHCP
5 30 (16.39%) DNS
6 25 (13.66%) VoIP
7 18 (9.84%) VPN
8 17 (9.29%) ADSL
9 15 (8.20%) SAN
10 14 (7.65%) VLAN
11 13 (7.10%) Wi-Fi
12 12 (6.56%) HTTP
12 12 (6.56%) ICMP
12 12 (6.56%) Network Security
12 12 (6.56%) SMTP
12 12 (6.56%) Telnet
13 5 (2.73%) Remote Desktop
13 5 (2.73%) Wireless
14 4 (2.19%) Intranet
Database & Business Intelligence
1 44 (24.04%) SQL Server
2 10 (5.46%) RDBMS
2 10 (5.46%) Relational Database
3 5 (2.73%) SQL Server Reporting Services
4 3 (1.64%) Ingres
5 1 (0.55%) Oracle Database
General
1 22 (12.02%) Finance
2 4 (2.19%) Back Office
2 4 (2.19%) Banking
3 2 (1.09%) Advertising
3 2 (1.09%) French Language
3 2 (1.09%) German Language
3 2 (1.09%) Italian Language
3 2 (1.09%) Local Government
3 2 (1.09%) Manufacturing
4 1 (0.55%) Music Industry
4 1 (0.55%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.73%) .NET
1 5 (2.73%) .NET Framework
1 5 (2.73%) Web Services
2 3 (1.64%) ASP.NET
3 2 (1.09%) EDI
3 2 (1.09%) WebCenter
Miscellaneous
1 32 (17.49%) Driving Licence
2 10 (5.46%) Analytical Skills
3 9 (4.92%) Statistics
4 4 (2.19%) Client/Server
5 3 (1.64%) Blackberry
5 3 (1.64%) Fat Client
5 3 (1.64%) Thin Client
5 3 (1.64%) User Experience
6 2 (1.09%) Management Information System
7 1 (0.55%) BYOD
7 1 (0.55%) CCTV
7 1 (0.55%) CMDB
7 1 (0.55%) Mobile App
7 1 (0.55%) Video Conferencing
7 1 (0.55%) Virtual Team
Operating Systems
1 143 (78.14%) Windows
2 81 (44.26%) Windows Server 2003
3 73 (39.89%) Windows Server 2012
4 51 (27.87%) Windows 7
5 50 (27.32%) Windows Server
6 45 (24.59%) Windows Server 2008
7 44 (24.04%) Linux
8 26 (14.21%) Unix
9 23 (12.57%) Windows 8
10 20 (10.93%) Windows 10
11 18 (9.84%) Windows XP
12 15 (8.20%) Windows Vista
13 5 (2.73%) Mac OS X
14 3 (1.64%) Apple iOS
14 3 (1.64%) Windows 2000
15 1 (0.55%) Solaris
Processes & Methodologies
1 61 (33.33%) ITIL
2 17 (9.29%) Project Management
3 16 (8.74%) Incident Management
3 16 (8.74%) PRINCE2
4 12 (6.56%) Data Security
5 11 (6.01%) Root Cause Analysis
5 11 (6.01%) Security Patching
6 9 (4.92%) Business Continuity
6 9 (4.92%) Disaster Recovery
6 9 (4.92%) Service Management
7 7 (3.83%) Problem Management
8 6 (3.28%) Service Delivery
9 4 (2.19%) Configuration Management
9 4 (2.19%) Data Protection
9 4 (2.19%) Information Security
9 4 (2.19%) ITSM
9 4 (2.19%) Virtual Environments
10 3 (1.64%) Continuous Improvement
10 3 (1.64%) Mentoring
10 3 (1.64%) Patch Management
Programming Languages
1 23 (12.57%) SQL
2 5 (2.73%) VB
3 4 (2.19%) Java
4 1 (0.55%) C
4 1 (0.55%) C++
4 1 (0.55%) PowerShell
4 1 (0.55%) VC++
Qualifications
1 41 (22.40%) Security Cleared
2 36 (19.67%) SC Cleared
3 30 (16.39%) Microsoft Certification
4 22 (12.02%) ITIL Certification
5 19 (10.38%) CCNA
5 19 (10.38%) Cisco Certification
6 17 (9.29%) MCSA
7 15 (8.20%) A+ Certification
7 15 (8.20%) Network+ Certification
8 11 (6.01%) MCP
9 6 (3.28%) MCTS
10 3 (1.64%) DV Cleared
10 3 (1.64%) MCDST
11 2 (1.09%) Degree
11 2 (1.09%) MCITP
12 1 (0.55%) BC Cleared
12 1 (0.55%) DBS Check
12 1 (0.55%) ITIL Foundation Certificate
12 1 (0.55%) MCSE
Quality Assurance & Compliance
1 33 (18.03%) SLA
2 2 (1.09%) QA
3 1 (0.55%) COBIT
3 1 (0.55%) ISO 9001
3 1 (0.55%) ISO/IEC 27001
System Software
1 73 (39.89%) Active Directory
2 52 (28.42%) VMware Infrastructure
3 16 (8.74%) VMware ESXi
4 15 (8.20%) Hyper-V
5 5 (2.73%) Virtual Desktop
5 5 (2.73%) XenApp
6 4 (2.19%) VMware ESX
7 2 (1.09%) Firmware
8 1 (0.55%) Microsoft Virtual Server
8 1 (0.55%) Terminal Services
8 1 (0.55%) Virtual Machines
8 1 (0.55%) Virtual Servers
8 1 (0.55%) XenDesktop
Systems Management
1 12 (6.56%) Norton AntiVirus
1 12 (6.56%) Tivoli
2 2 (1.09%) SCCM
2 2 (1.09%) WSUS
3 1 (0.55%) Backup Exec
Vendors
1 95 (51.91%) VMware
2 94 (51.37%) Microsoft
3 48 (26.23%) Cisco
4 16 (8.74%) WatchGuard
5 15 (8.20%) Juniper
6 13 (7.10%) HP
7 12 (6.56%) Brocade
7 12 (6.56%) Citrix
7 12 (6.56%) EMC
7 12 (6.56%) IBM
7 12 (6.56%) Symantec
7 12 (6.56%) Veeam
8 11 (6.01%) Extreme Networks
9 7 (3.83%) Apple
9 7 (3.83%) Oracle
10 4 (2.19%) CA
10 4 (2.19%) FrontRange
10 4 (2.19%) Sybase
11 3 (1.64%) Adobe
11 3 (1.64%) Mitel
Bath, Avon
Experis Ltd
Salary: £25000 - £29000 per annum
Posted: 6 days ago
Bath
Mint
Salary: £20000 - £27000 per annum + excellent benefits
Posted: 7 days ago