The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 141 161 206
Rank change year-on-year
+20 +45
Permanent jobs requiring a 2nd Line Support 83 49 18
As % of all permanent IT jobs located in the South West 1.35% 0.94% 0.33%
As % of the Job Titles category 1.41% 0.98% 0.34%
Number of salaries quoted 79 43 17
Average salary £24,000 £25,000 £24,500
Average salary % change year-on-year
-4.00% +2.04%
90% offered a salary of more than £22,000 £22,500 £20,000
10% offered a salary of more than £29,000 £32,500 £30,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5870 4981 5340
As % of all permanent IT jobs located in the South West 95.74% 95.08% 96.51%
Number of salaries quoted 4875 4317 4719
Average salary £37,500 £35,000 £36,500
Average salary % change year-on-year
+7.14% -4.10%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 28 July 2014.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +3 17 £25,500 -3.77% 2
Wiltshire -11 17 £23,000 -8.00% 1
Gloucestershire -4 14 £24,000 -4.00% 2
Somerset -6 14 £27,000 -22.85% 5
Dorset +7 11 £27,000 +20.00% 2
Devon -6 7 £25,000 +19.04%
Cornwall - 3 £22,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 28 July 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 92 (75.41%) Windows
2 65 (53.28%) Microsoft
3 57 (46.72%) Active Directory
4 51 (41.80%) MS Excel
5 30 (24.59%) VMware
6 29 (23.77%) SQL
7 27 (22.13%) SQL Server
8 25 (20.49%) Windows XP
8 25 (20.49%) MS Exchange
9 23 (18.85%) Windows Server 2008
10 22 (18.03%) Windows 7
10 22 (18.03%) VPN
10 22 (18.03%) Firewall
11 21 (17.21%) SLA
11 21 (17.21%) VMware Infrastructure
11 21 (17.21%) SCCM
12 20 (16.39%) TCP/IP
12 20 (16.39%) Windows Server 2003
13 19 (15.57%) Service Management
13 19 (15.57%) DNS
13 19 (15.57%) MS Office
14 18 (14.75%) ITIL
14 18 (14.75%) Windows Vista
15 17 (13.93%) Exchange Server 2010
16 14 (11.48%) IIS
17 13 (10.66%) XML
17 13 (10.66%) Linux
18 12 (9.84%) Change Control
18 12 (9.84%) Cisco
18 12 (9.84%) Citrix

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 28 July 2014, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (20.49%) MS Exchange
2 17 (13.93%) Exchange Server 2010
3 14 (11.48%) IIS
4 10 (8.20%) Apache
5 6 (4.92%) SharePoint
6 5 (4.10%) Lync
7 4 (3.28%) Exchange Server 2013
8 3 (2.46%) Blackberry Enterprise Server
8 3 (2.46%) Exchange Server 2007
9 2 (1.64%) Exchange Server 2003
Applications
1 51 (41.80%) MS Excel
2 19 (15.57%) MS Office
3 11 (9.02%) MS PowerPoint
4 1 (0.82%) MS Visio
4 1 (0.82%) MS Project
4 1 (0.82%) Acrobat
Business Applications
1 1 (0.82%) assyst
Cloud Services
1 8 (6.56%) SaaS
2 3 (2.46%) Office 365
3 1 (0.82%) Google Apps
Communications & Networking
1 22 (18.03%) VPN
1 22 (18.03%) Firewall
2 20 (16.39%) TCP/IP
3 19 (15.57%) DNS
4 11 (9.02%) DHCP
5 9 (7.38%) Internet
6 8 (6.56%) LAN
7 7 (5.74%) WAN
8 4 (3.28%) SSL
8 4 (3.28%) SAN
9 3 (2.46%) Fibre Channel
9 3 (2.46%) NAS
9 3 (2.46%) iSCSI
10 2 (1.64%) VoIP
10 2 (1.64%) WLAN
11 1 (0.82%) ADSL
11 1 (0.82%) Broadband
11 1 (0.82%) Ethernet
11 1 (0.82%) Wi-Fi
11 1 (0.82%) Wireless
Database & Business Intelligence
1 27 (22.13%) SQL Server
2 11 (9.02%) MySQL
Development Applications
1 2 (1.64%) Team Foundation Server
2 1 (0.82%) MSI
General
1 6 (4.92%) Finance
2 2 (1.64%) Telecoms
2 2 (1.64%) Back Office
3 1 (0.82%) Banking
3 1 (0.82%) Marketing
3 1 (0.82%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (10.66%) XML
2 10 (8.20%) Web Services
3 4 (3.28%) Spring
3 4 (3.28%) J2EE
4 3 (2.46%) CSS
5 2 (1.64%) .NET Framework
5 2 (1.64%) Software Packaging
5 2 (1.64%) XSLT
5 2 (1.64%) .NET
5 2 (1.64%) ASP.NET
6 1 (0.82%) HTML
6 1 (0.82%) WCF
6 1 (0.82%) ADO.NET Entity Framework
Miscellaneous
1 4 (3.28%) PDA
1 4 (3.28%) Blackberry
2 3 (2.46%) Video Conferencing
3 2 (1.64%) NHS
4 1 (0.82%) Thin Client
4 1 (0.82%) Handset
4 1 (0.82%) iPhone
4 1 (0.82%) Open Source
4 1 (0.82%) Smartphone
4 1 (0.82%) CMDB
4 1 (0.82%) Fat Client
4 1 (0.82%) Enterprise Software
Operating Systems
1 92 (75.41%) Windows
2 25 (20.49%) Windows XP
3 23 (18.85%) Windows Server 2008
4 22 (18.03%) Windows 7
5 20 (16.39%) Windows Server 2003
6 18 (14.75%) Windows Vista
7 13 (10.66%) Linux
8 11 (9.02%) Windows 8
9 3 (2.46%) Mac OS X
9 3 (2.46%) UNIX
9 3 (2.46%) AIX
9 3 (2.46%) Windows Server 2012
10 1 (0.82%) Windows 2000
10 1 (0.82%) Mac OS
10 1 (0.82%) Windows 2000 Server
Processes & Methodologies
1 19 (15.57%) Service Management
2 18 (14.75%) ITIL
3 12 (9.84%) Change Control
4 11 (9.02%) Risk Management
5 6 (4.92%) Service Delivery
6 5 (4.10%) Change Management
6 5 (4.10%) Time Management
7 4 (3.28%) Problem Management
7 4 (3.28%) Migration
7 4 (3.28%) CRM
8 3 (2.46%) UML
8 3 (2.46%) Project Management
8 3 (2.46%) Configuration Management
8 3 (2.46%) Requirements Management
9 2 (1.64%) Technical Architecture
9 2 (1.64%) Incident Management
9 2 (1.64%) MVVM
9 2 (1.64%) Asset Management
9 2 (1.64%) MVC
10 1 (0.82%) Disaster Recovery
Programming Languages
1 29 (23.77%) SQL
2 8 (6.56%) T-SQL
3 5 (4.10%) JavaScript
4 4 (3.28%) Java
5 2 (1.64%) Bash Shell
5 2 (1.64%) PowerShell
5 2 (1.64%) C#
5 2 (1.64%) VB.NET
6 1 (0.82%) PHP
6 1 (0.82%) C
Qualifications
1 10 (8.20%) Microsoft Certification
2 9 (7.38%) Security Cleared
3 8 (6.56%) MCP
4 7 (5.74%) MCSE
5 6 (4.92%) SC Cleared
6 3 (2.46%) VMware Certified Professional (VCP)
6 3 (2.46%) DV Cleared
6 3 (2.46%) Degree
7 2 (1.64%) MCTS
7 2 (1.64%) MCITP
8 1 (0.82%) CCA
8 1 (0.82%) Citrix Certification
8 1 (0.82%) Cisco Certification
8 1 (0.82%) CCNA
8 1 (0.82%) MCSA
8 1 (0.82%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (17.21%) SLA
2 1 (0.82%) QA
System Software
1 57 (46.72%) Active Directory
2 21 (17.21%) VMware Infrastructure
3 7 (5.74%) XenDesktop
4 5 (4.10%) XenApp
5 3 (2.46%) Terminal Services
6 2 (1.64%) Hyper-V
6 2 (1.64%) vSphere
7 1 (0.82%) Terminal Server
7 1 (0.82%) Microsoft App-V
7 1 (0.82%) XenServer
7 1 (0.82%) UAG
Systems Management
1 21 (17.21%) SCCM
2 11 (9.02%) WSUS
3 8 (6.56%) Systems Management Server (SMS)
4 7 (5.74%) Backup Exec
5 4 (3.28%) ARCserve
6 2 (1.64%) SCOM
6 2 (1.64%) Nagios
Vendors
1 65 (53.28%) Microsoft
2 30 (24.59%) VMware
3 12 (9.84%) Cisco
3 12 (9.84%) Citrix
4 10 (8.20%) HP
5 5 (4.10%) IBM
5 5 (4.10%) LANDesk
6 3 (2.46%) Avaya
6 3 (2.46%) Juniper
6 3 (2.46%) Dell
6 3 (2.46%) EMC
6 3 (2.46%) Veeam
6 3 (2.46%) 3PAR
6 3 (2.46%) WatchGuard
7 1 (0.82%) Nortel
7 1 (0.82%) Adobe
7 1 (0.82%) Apple
7 1 (0.82%) CommVault
7 1 (0.82%) McAfee
7 1 (0.82%) Altiris
Bath
Computer Futures
Salary: £30000 - £35000 per annum + competitive
Posted: 3 hours ago
Bath
Computer Futures
Salary: £30000 - £32000 per annum + competitive
Posted: 3 hours ago
Gloucestershire
G2 Recruitment Solutions Ltd.
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Bath, Avon
Redrock Consulting Ltd
Salary: £24000 - £28000 per annum + Excellent training / benefits
Posted: 5 days ago
Bath
Computer Futures
Salary: £25000 - £32000 per annum + competitive
Posted: 5 days ago
Cheltenham, Gloucestershire
Evolution Recruitment Solutions
Salary: 20,000 - 28,000
Posted: 6 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 6 days ago
Bournemouth
Opus Recruitment Solutions Ltd
Salary: Competitive
Posted: 10 days ago
Bristol, Avon
Amsys
Salary: £26,500 per annum neg
Posted: 16 days ago