The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 157 189 187
Rank change year-on-year
+32 -2
Permanent jobs requiring a 2nd Line Support 95 40 36
As % of all permanent IT jobs located in the South West 1.55% 0.69% 0.66%
As % of the Job Titles category 1.61% 0.73% 0.68%
Number of salaries quoted 86 31 33
Average salary £21,500 £23,000 £24,500
Average salary % change year-on-year
-6.52% -6.12%
90% offered a salary of more than £19,000 £20,820 £21,000
10% offered a salary of more than £34,100 £26,900 £26,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5900 5512 5301
As % of all permanent IT jobs located in the South West 96.12% 95.22% 96.56%
Number of salaries quoted 4834 4637 4668
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £23,500 £23,500
10% offered a salary of more than £55,000 £50,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South West region.

2nd Line Support Salary Trend in the South West

2nd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South West region over the 3 months to 24 April 2015.

2nd Line Support Salary Histogram in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +10 27 £23,000 +2.22% 2
Cornwall +6 25 £21,000 -6.66%
Bristol +9 15 £21,000 -6.66% 2
Wiltshire +6 10 £20,250 -22.11% 2
Dorset -19 8 £24,250 +15.47% 1
Somerset +5 5 £35,000 +52.17% 1
Devon -7 5 £25,000 +13.63%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 24 April 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 98 (67.59%) Windows
2 59 (40.69%) Microsoft
3 58 (40.00%) Active Directory
4 51 (35.17%) Windows Server 2008
5 50 (34.48%) MS Exchange
6 48 (33.10%) Windows Server 2003
7 40 (27.59%) MS Office
8 39 (26.90%) VMware
9 34 (23.45%) MS Excel
10 33 (22.76%) Windows Server 2012
11 30 (20.69%) LAN
11 30 (20.69%) WAN
11 30 (20.69%) Windows Vista
12 29 (20.00%) Firewall
12 29 (20.00%) Exchange Server 2010
13 28 (19.31%) Exchange Server 2007
14 27 (18.62%) Exchange Server 2013
15 25 (17.24%) TCP/IP
16 24 (16.55%) Windows 7
17 23 (15.86%) Citrix
17 23 (15.86%) Cisco
18 22 (15.17%) Microsoft Certification
19 20 (13.79%) SLA
20 19 (13.10%) ITIL
20 19 (13.10%) VMware Infrastructure
21 17 (11.72%) MCSA
22 15 (10.34%) ADSL
22 15 (10.34%) A+ Certification
22 15 (10.34%) Finance
23 14 (9.66%) Network+ Certification

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 24 April 2015, IT jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (34.48%) MS Exchange
2 29 (20.00%) Exchange Server 2010
3 28 (19.31%) Exchange Server 2007
4 27 (18.62%) Exchange Server 2013
5 4 (2.76%) SharePoint
6 3 (2.07%) Exchange Server 2003
7 2 (1.38%) Lync
8 1 (0.69%) WorkSite
8 1 (0.69%) Blackberry Enterprise Server
Applications
1 40 (27.59%) MS Office
2 34 (23.45%) MS Excel
3 4 (2.76%) MS PowerPoint
4 1 (0.69%) Spreadsheet
Business Applications
1 3 (2.07%) Dynamics AX
2 1 (0.69%) Oracle EBS
Cloud Services
1 10 (6.90%) Office 365
2 2 (1.38%) SaaS
3 1 (0.69%) Microsoft Azure
Communications & Networking
1 30 (20.69%) LAN
1 30 (20.69%) WAN
2 29 (20.00%) Firewall
3 25 (17.24%) TCP/IP
4 15 (10.34%) ADSL
5 9 (6.21%) SAN
6 8 (5.52%) VPN
7 5 (3.45%) VLAN
8 4 (2.76%) Wireless
8 4 (2.76%) DHCP
8 4 (2.76%) LDAP
9 3 (2.07%) IPsec
9 3 (2.07%) Internet
9 3 (2.07%) SSL
9 3 (2.07%) NAS
10 2 (1.38%) Cisco ASA
10 2 (1.38%) MPLS
10 2 (1.38%) DNS
10 2 (1.38%) Wi-Fi
10 2 (1.38%) VoIP
Database & Business Intelligence
1 10 (6.90%) SQL Server
2 2 (1.38%) SQL Server 2005
2 2 (1.38%) SQL Server 2008
2 2 (1.38%) MySQL
3 1 (0.69%) Oracle Database
3 1 (0.69%) Relational Database
3 1 (0.69%) Crystal Reports
3 1 (0.69%) Oracle Reports
3 1 (0.69%) RDBMS
Development Applications
1 1 (0.69%) Team Foundation Server
General
1 15 (10.34%) Finance
2 9 (6.21%) Advertising
3 3 (2.07%) Telecoms
4 2 (1.38%) Law
4 2 (1.38%) Legal
4 2 (1.38%) Banking
4 2 (1.38%) Retail
5 1 (0.69%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.69%) XML
Miscellaneous
1 2 (1.38%) Analytical Skills
2 1 (0.69%) EPoS
2 1 (0.69%) Blackberry
2 1 (0.69%) Management Information System
2 1 (0.69%) Video Conferencing
2 1 (0.69%) Visualisation
Operating Systems
1 98 (67.59%) Windows
2 51 (35.17%) Windows Server 2008
3 48 (33.10%) Windows Server 2003
4 33 (22.76%) Windows Server 2012
5 30 (20.69%) Windows Vista
6 24 (16.55%) Windows 7
7 13 (8.97%) Windows XP
8 9 (6.21%) Linux
9 4 (2.76%) Windows 8
10 3 (2.07%) Mac OS X
10 3 (2.07%) CentOS
10 3 (2.07%) Red Hat Enterprise Linux
11 1 (0.69%) Android
11 1 (0.69%) Windows 2000
11 1 (0.69%) Apple iOS
Processes & Methodologies
1 19 (13.10%) ITIL
2 10 (6.90%) Service Management
3 5 (3.45%) Software Delivery
4 4 (2.76%) Change Control
4 4 (2.76%) ERP
4 4 (2.76%) Risk Management
4 4 (2.76%) Document Management
5 2 (1.38%) Network Design
5 2 (1.38%) Data Analysis
5 2 (1.38%) Load Balancing
5 2 (1.38%) ITSM
5 2 (1.38%) Network Management
5 2 (1.38%) Stakeholder Management
6 1 (0.69%) Business Continuity
6 1 (0.69%) Asset Management
6 1 (0.69%) Service Delivery
6 1 (0.69%) Time Management
6 1 (0.69%) Software Engineering
6 1 (0.69%) Incident Management
6 1 (0.69%) Technical Architecture
Programming Languages
1 12 (8.28%) SQL
2 2 (1.38%) Java
3 1 (0.69%) PHP
Qualifications
1 22 (15.17%) Microsoft Certification
2 17 (11.72%) MCSA
3 15 (10.34%) A+ Certification
4 14 (9.66%) Network+ Certification
5 4 (2.76%) MCP
5 4 (2.76%) MCITP
6 3 (2.07%) Degree
6 3 (2.07%) SC Cleared
6 3 (2.07%) Security Cleared
7 2 (1.38%) CCNA
7 2 (1.38%) Cisco Certification
7 2 (1.38%) MCDST
8 1 (0.69%) ITIL Certification
8 1 (0.69%) MCSE
8 1 (0.69%) AAT
Quality Assurance & Compliance
1 20 (13.79%) SLA
2 1 (0.69%) ISO/IEC 20000
System Software
1 58 (40.00%) Active Directory
2 19 (13.10%) VMware Infrastructure
3 10 (6.90%) Hyper-V
4 7 (4.83%) vSphere
4 7 (4.83%) vCloud
5 1 (0.69%) BitLocker
5 1 (0.69%) XenApp
5 1 (0.69%) Terminal Services
5 1 (0.69%) VMware ESX
5 1 (0.69%) VMware Workstation
5 1 (0.69%) Citrix Presentation Server
Systems Management
1 2 (1.38%) Backup Exec
2 1 (0.69%) SCCM
Vendors
1 59 (40.69%) Microsoft
2 39 (26.90%) VMware
3 23 (15.86%) Citrix
3 23 (15.86%) Cisco
4 10 (6.90%) Juniper
4 10 (6.90%) F5
5 6 (4.14%) HP
6 5 (3.45%) CA
7 4 (2.76%) Avaya
8 3 (2.07%) Oracle
8 3 (2.07%) Apple
8 3 (2.07%) Kofax
9 2 (1.38%) ServiceNow
10 1 (0.69%) Meraki
10 1 (0.69%) Nokia
10 1 (0.69%) Symantec
10 1 (0.69%) Remedy
10 1 (0.69%) McAfee
10 1 (0.69%) Mitel
10 1 (0.69%) SonicWALL
Salisbury, Wiltshire
TEKsystems
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
Bristol, Avon
OXL Consulting
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £20000 - £30000 per annum + Bonus, Pension, Laptop, Phone
Posted: 6 days ago
Bath
Austin Fraser Limited
Salary: £30000 - £40000 per annum + Excellent Benefits
Posted: 9 days ago
Gloucestershire
Quantica Technology - London
Salary: £22000 - £24000 per annum + Benefits/Bonus
Posted: 9 days ago
Bournemouth
Hays IT - Uk Posting account
Salary: £20000.00 - £22800.00 per annum + OTE £28,000
Posted: 13 days ago