The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Dudley region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 11 - 11
Rank change year-on-year
- 0
Permanent jobs requiring a Service Desk Analyst 8 0 1
As % of all permanent IT jobs located in Dudley 12.12% - 5.00%
As % of the Job Titles category 12.12% - 5.00%
Number of salaries quoted 8 0 1
Average salary £23,000 - £17,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Dudley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Dudley
Permanent IT job ads with a match in the
Job Titles category
66 30 20
As % of all permanent IT jobs located in Dudley 100.00% 100.00% 100.00%
Number of salaries quoted 62 25 16
Average salary £35,000 £30,000 £37,500
Average salary % change year-on-year
+16.66% -20.00%
90% offered a salary of more than £25,000 £27,000 £24,000
10% offered a salary of more than £45,000 £37,500 £42,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Dudley

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Dudley region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Dudley

Service Desk Analyst
Salary Trend in Dudley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Dudley region.

Service Desk Analyst Salary Trend in Dudley

Service Desk Analyst
Top 30 Related IT Skills in Dudley

For the 6 months to 9 February 2016, IT jobs across the Dudley region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (100.00%) Microsoft
2 13 (92.86%) Windows
3 12 (85.71%) Linux
3 12 (85.71%) ITIL
4 7 (50.00%) Wi-Fi
4 7 (50.00%) Private Cloud
4 7 (50.00%) Economics
4 7 (50.00%) Incident Management
4 7 (50.00%) Marketing
4 7 (50.00%) Load Balancing
4 7 (50.00%) Service Management
4 7 (50.00%) Service Delivery
4 7 (50.00%) Firewall
4 7 (50.00%) ITSM
4 7 (50.00%) Microsoft Certification
4 7 (50.00%) A+ Certification
4 7 (50.00%) SAN
4 7 (50.00%) Mac OS X
4 7 (50.00%) MVS
4 7 (50.00%) Middleware
4 7 (50.00%) MCP
4 7 (50.00%) Unix
4 7 (50.00%) SOA
4 7 (50.00%) SLA
4 7 (50.00%) LAN
4 7 (50.00%) WLAN
5 5 (35.71%) VPN
5 5 (35.71%) MS Excel
5 5 (35.71%) Risk Analysis
5 5 (35.71%) Remote Desktop

Service Desk Analyst
Top Related IT Skills in Dudley by Category

For the 6 months to 9 February 2016, IT jobs across the Dudley region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) MS Exchange
Applications
1 5 (35.71%) MS Excel
2 1 (7.14%) MS Office
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 7 (50.00%) Firewall
1 7 (50.00%) LAN
1 7 (50.00%) SAN
1 7 (50.00%) Wi-Fi
1 7 (50.00%) WLAN
2 5 (35.71%) Remote Desktop
2 5 (35.71%) VPN
3 1 (7.14%) WAN
Database & Business Intelligence
1 4 (28.57%) Data Mining
General
1 7 (50.00%) Marketing
Libraries, Frameworks & Software Standards
1 7 (50.00%) Middleware
Miscellaneous
1 7 (50.00%) Economics
1 7 (50.00%) Private Cloud
2 4 (28.57%) Management Information System
Operating Systems
1 13 (92.86%) Windows
2 12 (85.71%) Linux
3 7 (50.00%) Mac OS X
3 7 (50.00%) MVS
3 7 (50.00%) Unix
4 1 (7.14%) Windows 8
4 1 (7.14%) Windows XP
Processes & Methodologies
1 12 (85.71%) ITIL
2 7 (50.00%) Incident Management
2 7 (50.00%) ITSM
2 7 (50.00%) Load Balancing
2 7 (50.00%) Service Delivery
2 7 (50.00%) Service Management
2 7 (50.00%) SOA
3 5 (35.71%) Risk Analysis
4 4 (28.57%) Coaching
4 4 (28.57%) Performance Management
4 4 (28.57%) Workflow
Qualifications
1 7 (50.00%) A+ Certification
1 7 (50.00%) MCP
1 7 (50.00%) Microsoft Certification
Quality Assurance & Compliance
1 7 (50.00%) SLA
System Software
1 2 (14.29%) Active Directory
2 1 (7.14%) VMware Infrastructure
Vendors
1 14 (100.00%) Microsoft
2 1 (7.14%) Cisco
2 1 (7.14%) Citrix
2 1 (7.14%) VMware