The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 154 177 192
Rank change year-on-year
+23 +15
Permanent jobs requiring a Service Desk Analyst 57 23 13
As % of all permanent IT jobs located in the West Midlands 1.13% 0.52% 0.27%
As % of the Job Titles category 1.18% 0.55% 0.28%
Number of salaries quoted 50 23 11
Average salary £20,248 £20,000 £17,000
Average salary % change year-on-year
+1.24% +17.64%
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4813 4174 4589
As % of all permanent IT jobs located in the West Midlands 95.82% 94.39% 96.33%
Number of salaries quoted 4242 3477 4004
Average salary £38,000 £37,500 £35,500
Average salary % change year-on-year
+1.33% +5.63%
90% offered a salary of more than £22,500 £23,500 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 26 January 2015.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 18 £20,000 -23.07% 4
Staffordshire - 9 £21,750 -
Warwickshire - 9 £19,000 - 3
Coventry - 8 £21,000 - 1
Solihull +2 5 £21,124 +1.80%
Walsall +1 4 £18,500 -2.63%
Shropshire -14 1 £18,000 -10.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 January 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 59 (57.28%) Windows
1 59 (57.28%) Microsoft
2 55 (53.40%) ITIL
3 50 (48.54%) Active Directory
4 38 (36.89%) MS Office
5 28 (27.18%) MS Excel
5 28 (27.18%) SLA
6 25 (24.27%) Windows 7
7 16 (15.53%) ITIL Certification
8 15 (14.56%) Windows Server 2003
8 15 (14.56%) Windows XP
8 15 (14.56%) Incident Management
9 14 (13.59%) LAN
10 13 (12.62%) Windows Server 2008
11 12 (11.65%) Windows 8
11 12 (11.65%) MS Exchange
12 11 (10.68%) Finance
13 9 (8.74%) Stakeholder Management
14 8 (7.77%) Citrix
14 8 (7.77%) SQL Server
15 7 (6.80%) SQL
15 7 (6.80%) WAN
15 7 (6.80%) Internet
15 7 (6.80%) Remedy
15 7 (6.80%) ITSM
15 7 (6.80%) Problem Management
15 7 (6.80%) Remedy ITSM
16 6 (5.83%) MS PowerPoint
16 6 (5.83%) Exchange Server 2010
16 6 (5.83%) TCP/IP

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 26 January 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (11.65%) MS Exchange
2 6 (5.83%) Exchange Server 2010
3 5 (4.85%) SharePoint
4 3 (2.91%) IBM Notes
5 2 (1.94%) Exchange Server 2007
5 2 (1.94%) Blackberry Enterprise Server
5 2 (1.94%) Exchange Server 2013
6 1 (0.97%) Exchange Server 2000
6 1 (0.97%) WorkSite
6 1 (0.97%) Confluence
Applications
1 38 (36.89%) MS Office
2 28 (27.18%) MS Excel
3 6 (5.83%) MS PowerPoint
4 1 (0.97%) MS Project
4 1 (0.97%) MS Visio
Business Applications
1 7 (6.80%) Remedy ITSM
Communications & Networking
1 14 (13.59%) LAN
2 7 (6.80%) WAN
2 7 (6.80%) Internet
3 6 (5.83%) TCP/IP
4 5 (4.85%) VPN
5 4 (3.88%) ADSL
5 4 (3.88%) Intranet
6 2 (1.94%) Firewall
6 2 (1.94%) SNA
6 2 (1.94%) DNS
7 1 (0.97%) Broadband
7 1 (0.97%) VoIP
7 1 (0.97%) IP Telephony
7 1 (0.97%) Structured Cabling
7 1 (0.97%) 3G
7 1 (0.97%) DSL
7 1 (0.97%) Ethernet
Database & Business Intelligence
1 8 (7.77%) SQL Server
2 2 (1.94%) SQL Server 2008
3 1 (0.97%) MS Access
3 1 (0.97%) BusinessObjects
General
1 11 (10.68%) Finance
2 5 (4.85%) Legal
2 5 (4.85%) Telecoms
3 3 (2.91%) Marketing
4 2 (1.94%) Finnish Language
4 2 (1.94%) French Language
4 2 (1.94%) Law
5 1 (0.97%) Banking
Miscellaneous
1 5 (4.85%) PDA
1 5 (4.85%) Statistics
1 5 (4.85%) Mathematics
1 5 (4.85%) Blackberry
1 5 (4.85%) Analytical Skills
2 3 (2.91%) Credit Risk
3 2 (1.94%) NHS
4 1 (0.97%) Management Information System
4 1 (0.97%) Enterprise Software
Operating Systems
1 59 (57.28%) Windows
2 25 (24.27%) Windows 7
3 15 (14.56%) Windows XP
3 15 (14.56%) Windows Server 2003
4 13 (12.62%) Windows Server 2008
5 12 (11.65%) Windows 8
6 3 (2.91%) Windows 2000 Server
7 2 (1.94%) UNIX
8 1 (0.97%) Windows 2000
Processes & Methodologies
1 55 (53.40%) ITIL
2 15 (14.56%) Incident Management
3 9 (8.74%) Stakeholder Management
4 7 (6.80%) ITSM
4 7 (6.80%) Problem Management
5 4 (3.88%) Data Protection
5 4 (3.88%) Mentoring
6 3 (2.91%) ERP
7 2 (1.94%) Service Management
7 2 (1.94%) CRM
7 2 (1.94%) Analytics
8 1 (0.97%) Kalman Filter
8 1 (0.97%) SAP Implementation
8 1 (0.97%) Coaching
8 1 (0.97%) Service Delivery
8 1 (0.97%) Risk Management
8 1 (0.97%) Information Security
8 1 (0.97%) Document Management
Programming Languages
1 7 (6.80%) SQL
2 6 (5.83%) C
Qualifications
1 16 (15.53%) ITIL Certification
2 6 (5.83%) MCP
3 4 (3.88%) Microsoft Certification
4 2 (1.94%) Security Cleared
4 2 (1.94%) ITIL Foundation Certificate
5 1 (0.97%) Degree
5 1 (0.97%) BC Cleared
Quality Assurance & Compliance
1 28 (27.18%) SLA
System Software
1 50 (48.54%) Active Directory
2 4 (3.88%) Terminal Services
3 3 (2.91%) Hyper-V
4 1 (0.97%) VMware Infrastructure
Systems Management
1 3 (2.91%) Unicenter
2 1 (0.97%) SCDPM
Vendors
1 59 (57.28%) Microsoft
2 8 (7.77%) Citrix
3 7 (6.80%) Remedy
4 4 (3.88%) Cisco
5 3 (2.91%) Sun
5 3 (2.91%) Lotus
6 2 (1.94%) McAfee
6 2 (1.94%) VMware
6 2 (1.94%) LANDesk
6 2 (1.94%) SAP
7 1 (0.97%) Business Objects
7 1 (0.97%) Adobe
7 1 (0.97%) Interwoven
7 1 (0.97%) Avaya
7 1 (0.97%) Apple
7 1 (0.97%) JD Edwards
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Birmingham
Barclay Anderson
Salary: £0 - £35,000 per year
Posted: 6 days ago
Kenilworth
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 6 days ago
Warwick, Warwickshire
Spring Technology
Salary: £25500.00 per annum + Plus benefits
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 17 days ago
Birmingham
DP Connect
Salary: £22000 - £23000 per annum + BUPA, Overtime Pay, 5% Matched Pension
Posted: 18 days ago
Birmingham, West Midlands (B7)
Guru Careers
Salary: £27 - 32k
Posted: 20 days ago