The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 192 185 184
Rank change year-on-year
-7 -1
Permanent jobs requiring a Service Desk Analyst 45 29 50
As % of all permanent IT jobs located in the West Midlands 0.79% 0.54% 0.89%
As % of the Job Titles category 0.82% 0.56% 0.91%
Number of salaries quoted 36 27 44
Median salary £20,500 £21,000 £19,000
Median salary % change year-on-year
-2.38% +10.52%
90% offered a salary of more than £17,500 £18,850 £17,250
10% offered a salary of more than £25,000 £26,050 £24,700
UK excluding London median salary £22,500 £21,500 £21,250
% change year-on-year
+4.65% +1.17%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5485 5149 5491
As % of all permanent IT jobs located in the West Midlands 95.99% 96.57% 97.24%
Number of salaries quoted 4352 4307 4601
Median salary £40,000 £37,500 £38,000
Median salary % change year-on-year
+6.66% -1.31%
90% offered a salary of more than £23,500 £25,000 £23,500
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -22 14 £24,000 +14.28% 3
Coventry - 13 £17,500 - 1
Staffordshire +4 7 £21,500 -2.27%
Solihull +14 4 £25,000 +28.20% 1
Shropshire -5 4 £17,250 -5.47%
Herefordshire - 2 £29,000 -
Warwickshire -1 1 £21,000 +10.52% 1
Sutton Coldfield - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 October 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 73 (78.49%) Windows
2 53 (56.99%) Microsoft
3 50 (53.76%) Active Directory
4 42 (45.16%) MS Office
5 29 (31.18%) MS Excel
6 28 (30.11%) ITIL
7 24 (25.81%) Windows 7
8 19 (20.43%) Windows Server
9 18 (19.35%) SLA
9 18 (19.35%) MS Exchange
9 18 (19.35%) Citrix
10 17 (18.28%) SQL
11 14 (15.05%) Service Management
12 13 (13.98%) LAN
13 11 (11.83%) Firewall
13 11 (11.83%) LANDesk
14 10 (10.75%) Incident Management
14 10 (10.75%) Hyper-V
14 10 (10.75%) VMware
14 10 (10.75%) WAN
14 10 (10.75%) VPN
15 9 (9.68%) Unix
15 9 (9.68%) VMware Infrastructure
16 8 (8.60%) Service Delivery
16 8 (8.60%) NetBackup
16 8 (8.60%) Oracle
16 8 (8.60%) Blackberry
17 7 (7.53%) Linux
17 7 (7.53%) Finance
17 7 (7.53%) Law

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (19.35%) MS Exchange
2 5 (5.38%) Blackberry Enterprise Server
3 1 (1.08%) Exchange Server 2003
3 1 (1.08%) IBM Notes
Applications
1 42 (45.16%) MS Office
2 29 (31.18%) MS Excel
3 4 (4.30%) MS PowerPoint
4 2 (2.15%) MS Project
4 2 (2.15%) MS Visio
Cloud Services
1 4 (4.30%) Office 365
2 3 (3.23%) G Suite
3 1 (1.08%) Microsoft Azure
Communications & Networking
1 13 (13.98%) LAN
2 11 (11.83%) Firewall
3 10 (10.75%) VPN
3 10 (10.75%) WAN
4 3 (3.23%) DHCP
4 3 (3.23%) DNS
4 3 (3.23%) Remote Desktop
4 3 (3.23%) TCP/IP
5 1 (1.08%) Internet
5 1 (1.08%) Intranet
5 1 (1.08%) SAN
5 1 (1.08%) Wi-Fi
5 1 (1.08%) WLAN
Database & Business Intelligence
1 7 (7.53%) Oracle Database
2 2 (2.15%) MS Access
2 2 (2.15%) SQL Server
2 2 (2.15%) SQL Server 2000
2 2 (2.15%) SQL Server 2005
2 2 (2.15%) SQL Server 2008
General
1 7 (7.53%) Finance
1 7 (7.53%) Law
2 6 (6.45%) Legal
3 2 (2.15%) Retail
4 1 (1.08%) Manufacturing
4 1 (1.08%) Marketing
4 1 (1.08%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.08%) Middleware
Miscellaneous
1 8 (8.60%) Blackberry
2 7 (7.53%) Enterprise Storage
2 7 (7.53%) Smartphone
3 5 (5.38%) Management Information System
4 4 (4.30%) Analytical Skills
5 2 (2.15%) Mathematics
6 1 (1.08%) Computer Science
6 1 (1.08%) Data Protection Act
6 1 (1.08%) Driving Licence
6 1 (1.08%) Economics
6 1 (1.08%) Private Cloud
Operating Systems
1 73 (78.49%) Windows
2 24 (25.81%) Windows 7
3 19 (20.43%) Windows Server
4 9 (9.68%) Unix
5 7 (7.53%) Linux
6 2 (2.15%) Windows 10
6 2 (2.15%) Windows Server 2008
7 1 (1.08%) Mac OS X
7 1 (1.08%) MVS
7 1 (1.08%) Red Hat Enterprise Linux
7 1 (1.08%) SUSE
7 1 (1.08%) Windows 8
7 1 (1.08%) Windows Server 2003
7 1 (1.08%) Windows Server 2012
7 1 (1.08%) Windows XP
Processes & Methodologies
1 28 (30.11%) ITIL
2 14 (15.05%) Service Management
3 10 (10.75%) Incident Management
4 8 (8.60%) Service Delivery
5 5 (5.38%) Ticket Management
6 4 (4.30%) Document Management
6 4 (4.30%) Problem Management
6 4 (4.30%) Root Cause Analysis
7 3 (3.23%) ITSM
7 3 (3.23%) Software Deployment
8 2 (2.15%) Change Management
8 2 (2.15%) Contingency Planning
8 2 (2.15%) CRM
8 2 (2.15%) Password Management
8 2 (2.15%) Process Improvement
8 2 (2.15%) QMS
8 2 (2.15%) Quality Management
8 2 (2.15%) Stakeholder Management
9 1 (1.08%) Data Protection
9 1 (1.08%) Resource Allocation
Programming Languages
1 17 (18.28%) SQL
2 1 (1.08%) T-SQL
Qualifications
1 5 (5.38%) Degree
1 5 (5.38%) MCP
1 5 (5.38%) Microsoft Certification
2 4 (4.30%) A+ Certification
2 4 (4.30%) MCSE
3 2 (2.15%) ITIL Certification
3 2 (2.15%) MCDST
3 2 (2.15%) Network+ Certification
3 2 (2.15%) Security Cleared
4 1 (1.08%) BC Cleared
4 1 (1.08%) CCA
4 1 (1.08%) CCNA
4 1 (1.08%) CCNP
4 1 (1.08%) Cisco Certification
4 1 (1.08%) Citrix Certification
4 1 (1.08%) DV Cleared
4 1 (1.08%) ITIL Foundation Certificate
4 1 (1.08%) MCITP
4 1 (1.08%) MCSA
4 1 (1.08%) MCTS
Quality Assurance & Compliance
1 18 (19.35%) SLA
System Software
1 50 (53.76%) Active Directory
2 10 (10.75%) Hyper-V
3 9 (9.68%) VMware Infrastructure
4 3 (3.23%) BitLocker
5 1 (1.08%) Terminal Server
5 1 (1.08%) XenApp
5 1 (1.08%) XenDesktop
Systems Management
1 8 (8.60%) NetBackup
2 3 (3.23%) SCCM
3 2 (2.15%) SCOM
Vendors
1 53 (56.99%) Microsoft
2 18 (19.35%) Citrix
3 11 (11.83%) LANDesk
4 10 (10.75%) VMware
5 8 (8.60%) Oracle
6 6 (6.45%) Dell
6 6 (6.45%) EqualLogic
6 6 (6.45%) NetApp
7 3 (3.23%) Google
8 2 (2.15%) Adobe
8 2 (2.15%) Cisco
8 2 (2.15%) Remedy
9 1 (1.08%) Apple
9 1 (1.08%) IBM
9 1 (1.08%) Lotus
9 1 (1.08%) Red Hat
9 1 (1.08%) SAP
Birmingham, West Midlands (County)
Experis Ltd
Salary: £18000.00 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Venturi
Salary: £18000 - £20000 per annum + Benefits
Posted: 2 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £24000.00 - £26000.00 per annum
Posted: 11 days ago
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 25 days ago
Solihull
Hays Specialist Recruitment Ltd
Salary: £24000.00 - £26000.00 per annum
Posted: 18 days ago