The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 180 160 183
Rank change year-on-year
-20 +23
Permanent jobs requiring a Service Desk Analyst 41 65 53
As % of all permanent IT jobs located in the West Midlands 0.75% 1.27% 0.94%
As % of the Job Titles category 0.77% 1.31% 0.96%
Number of salaries quoted 35 60 44
Median salary £21,000 £20,000 £20,000
Median salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £19,000 £18,000
10% offered a salary of more than £25,000 £25,000 £28,400
UK excluding London median salary £22,000 £21,362 £21,500
% change year-on-year
+2.98% -0.64%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5331 4966 5515
As % of all permanent IT jobs located in the West Midlands 96.89% 97.16% 97.44%
Number of salaries quoted 4231 4181 4867
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,000
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 19 £23,000 +12.19%
Shropshire -9 7 £23,500 +38.23%
Solihull -7 4 £25,000 +19.04% 3
Smethwick - 3 £17,500 -
Coventry -5 2 £19,250 -3.75%
Staffordshire -7 2 £19,375 -8.82% 1
Warwickshire +3 1 £21,000 +5.00% 1
Worcestershire - 1 £15,500 -
Sutton Coldfield - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 8 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 70 (75.27%) Windows
2 55 (59.14%) Microsoft
3 45 (48.39%) Active Directory
4 41 (44.09%) MS Office
5 28 (30.11%) MS Excel
6 24 (25.81%) ITIL
7 23 (24.73%) Windows 7
8 20 (21.51%) SLA
9 19 (20.43%) Windows Server
10 17 (18.28%) MS Exchange
10 17 (18.28%) Incident Management
11 16 (17.20%) Citrix
12 15 (16.13%) LAN
13 14 (15.05%) WAN
14 13 (13.98%) Service Management
15 11 (11.83%) SQL
15 11 (11.83%) LANDesk
16 10 (10.75%) Service Delivery
17 9 (9.68%) VMware
17 9 (9.68%) Hyper-V
18 8 (8.60%) VMware Infrastructure
18 8 (8.60%) Problem Management
18 8 (8.60%) Firewall
18 8 (8.60%) VPN
19 7 (7.53%) Oracle
19 7 (7.53%) Unix
19 7 (7.53%) Management Information System
19 7 (7.53%) NetBackup
20 6 (6.45%) Finance
20 6 (6.45%) Law

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (18.28%) MS Exchange
2 6 (6.45%) Blackberry Enterprise Server
3 1 (1.08%) Exchange Server 2003
3 1 (1.08%) SharePoint
Applications
1 41 (44.09%) MS Office
2 28 (30.11%) MS Excel
3 4 (4.30%) MS PowerPoint
4 3 (3.23%) MS Project
4 3 (3.23%) MS Visio
Business Applications
1 1 (1.08%) Remedy ITSM
Cloud Services
1 4 (4.30%) Office 365
2 1 (1.08%) G Suite
2 1 (1.08%) Microsoft Azure
Communications & Networking
1 15 (16.13%) LAN
2 14 (15.05%) WAN
3 8 (8.60%) Firewall
3 8 (8.60%) VPN
4 4 (4.30%) Internet
4 4 (4.30%) Intranet
4 4 (4.30%) TCP/IP
5 3 (3.23%) DHCP
5 3 (3.23%) DNS
6 2 (2.15%) Remote Desktop
6 2 (2.15%) Wi-Fi
Database & Business Intelligence
1 6 (6.45%) Oracle Database
2 3 (3.23%) MS Access
3 2 (2.15%) SQL Server
3 2 (2.15%) SQL Server 2000
3 2 (2.15%) SQL Server 2005
3 2 (2.15%) SQL Server 2008
General
1 6 (6.45%) Finance
1 6 (6.45%) Law
1 6 (6.45%) Legal
2 5 (5.38%) Retail
3 3 (3.23%) Telecoms
4 1 (1.08%) Manufacturing
Miscellaneous
1 7 (7.53%) Management Information System
2 6 (6.45%) Blackberry
2 6 (6.45%) Enterprise Storage
3 4 (4.30%) Analytical Skills
3 4 (4.30%) Smartphone
4 2 (2.15%) Mathematics
5 1 (1.08%) Data Protection Act
5 1 (1.08%) Driving Licence
5 1 (1.08%) iPhone
Operating Systems
1 70 (75.27%) Windows
2 23 (24.73%) Windows 7
3 19 (20.43%) Windows Server
4 7 (7.53%) Unix
5 6 (6.45%) Linux
6 3 (3.23%) Windows Server 2008
7 2 (2.15%) Windows 10
7 2 (2.15%) Windows 8
7 2 (2.15%) Windows Server 2003
8 1 (1.08%) Red Hat Enterprise Linux
8 1 (1.08%) SUSE
8 1 (1.08%) Windows Server 2012
8 1 (1.08%) Windows XP
Processes & Methodologies
1 24 (25.81%) ITIL
2 17 (18.28%) Incident Management
3 13 (13.98%) Service Management
4 10 (10.75%) Service Delivery
5 8 (8.60%) Problem Management
6 5 (5.38%) Ticket Management
7 4 (4.30%) Change Management
7 4 (4.30%) Document Management
8 3 (3.23%) Process Improvement
8 3 (3.23%) Remediation Plan
8 3 (3.23%) Root Cause Analysis
8 3 (3.23%) Software Deployment
8 3 (3.23%) Time Management
9 2 (2.15%) Email Filtering
9 2 (2.15%) ITSM
9 2 (2.15%) Kalman Filter
9 2 (2.15%) Password Management
9 2 (2.15%) Stakeholder Management
10 1 (1.08%) Data Protection
10 1 (1.08%) Supplier Management
Programming Languages
1 11 (11.83%) SQL
2 1 (1.08%) T-SQL
Qualifications
1 6 (6.45%) Degree
2 4 (4.30%) Security Cleared
3 3 (3.23%) Microsoft Certification
4 2 (2.15%) A+ Certification
4 2 (2.15%) ITIL Certification
4 2 (2.15%) MCP
4 2 (2.15%) MCSE
4 2 (2.15%) Network+ Certification
4 2 (2.15%) SC Cleared
5 1 (1.08%) CCA
5 1 (1.08%) CCNA
5 1 (1.08%) CCNP
5 1 (1.08%) Cisco Certification
5 1 (1.08%) Citrix Certification
5 1 (1.08%) DV Cleared
5 1 (1.08%) ITIL Foundation Certificate
5 1 (1.08%) MCITP
5 1 (1.08%) MCSA
5 1 (1.08%) MCTS
Quality Assurance & Compliance
1 20 (21.51%) SLA
System Software
1 45 (48.39%) Active Directory
2 9 (9.68%) Hyper-V
3 8 (8.60%) VMware Infrastructure
4 3 (3.23%) BitLocker
5 1 (1.08%) Terminal Server
5 1 (1.08%) XenApp
5 1 (1.08%) XenDesktop
Systems Management
1 7 (7.53%) NetBackup
2 3 (3.23%) SCCM
3 2 (2.15%) SCOM
Vendors
1 55 (59.14%) Microsoft
2 16 (17.20%) Citrix
3 11 (11.83%) LANDesk
4 9 (9.68%) VMware
5 7 (7.53%) Oracle
6 5 (5.38%) Dell
6 5 (5.38%) Remedy
7 4 (4.30%) EqualLogic
7 4 (4.30%) NetApp
8 3 (3.23%) Adobe
9 2 (2.15%) Cisco
10 1 (1.08%) Apple
10 1 (1.08%) Google
10 1 (1.08%) IBM
10 1 (1.08%) Red Hat
Tamworth, Staffordshire
Cyber Team
Salary: From £18,000 to £22,000 per annum Excellent Benefits Package
Posted: 1 hour ago
Atherstone, Warwickshire
TNT Global IT
Posted: 2 hours ago
Solihull, West Midlands (County)
Greywood Associates Limited
Salary: £17000 - £22000 per annum + Benefits
Posted: Yesterday
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 6 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £32,000 per annum
Posted: 6 days ago