The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 170 166 154
Rank change year-on-year
-4 -12
Permanent jobs requiring a Service Desk Analyst 34 18 18
As % of all permanent IT jobs located in the West Midlands 0.679% 0.396% 0.426%
As % of the Job Titles category 0.707% 0.414% 0.445%
Number of salaries quoted 30 16 13
Average salary £20,894 £30,000 £22,500
Average salary % change year-on-year
-30.35% +33.33%
90% offered a salary of more than £18,000 £21,000 £18,000
10% offered a salary of more than £23,500 £43,750 £25,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4806 4353 4043
As % of all permanent IT jobs located in the West Midlands 95.97% 95.88% 95.74%
Number of salaries quoted 3989 3821 3443
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

West Midlands Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 23 May 2013.

West Midlands Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Warwickshire +13 12 £23,000 -45.88%
Birmingham -1 7 £21,000 -6.66%
Dudley - 6 £18,000 -
Solihull - 4 £19,559 -
Coventry -16 3 £19,577 -34.74%
Sutton Coldfield - 1 £19,117 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 25 (51.02%) ITIL
2 23 (46.94%) Microsoft
3 17 (34.69%) Windows
4 15 (30.61%) MS Office
5 12 (24.49%) Active Directory
6 9 (18.37%) SLA
7 7 (14.29%) MS Excel
8 6 (12.24%) SAP
8 6 (12.24%) Citrix
8 6 (12.24%) Law
8 6 (12.24%) German Language
9 5 (10.20%) Windows XP
9 5 (10.20%) MS Exchange
9 5 (10.20%) Windows 2000
10 4 (8.163%) SharePoint
10 4 (8.163%) Solaris
10 4 (8.163%) OpenVMS
10 4 (8.163%) UNIX
10 4 (8.163%) Sun
10 4 (8.163%) Publishing
10 4 (8.163%) SAP Business One
10 4 (8.163%) ITIL V3
11 3 (6.122%) XenApp
11 3 (6.122%) Finance
11 3 (6.122%) Windows 7
11 3 (6.122%) LANDesk
11 3 (6.122%) SC Cleared
11 3 (6.122%) Security Cleared
11 3 (6.122%) Legal
11 3 (6.122%) Service Management

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.20%) MS Exchange
2 4 (8.163%) SharePoint
3 3 (6.122%) Lotus Notes
4 2 (4.082%) Exchange Server 2000
5 1 (2.041%) Blackberry Enterprise Server
Applications
1 15 (30.61%) MS Office
2 7 (14.29%) MS Excel
3 1 (2.041%) MS Visio
3 1 (2.041%) MS Project
Business Applications
1 4 (8.163%) SAP Business One
Communications & Networking
1 3 (6.122%) IP Telephony
1 3 (6.122%) TCP/IP
1 3 (6.122%) LAN
1 3 (6.122%) WAN
2 2 (4.082%) VPN
3 1 (2.041%) Network Security
3 1 (2.041%) Firewall
3 1 (2.041%) Internet
3 1 (2.041%) 3G
Database & Business Intelligence
1 1 (2.041%) SQL Server
1 1 (2.041%) MS Access
General
1 6 (12.24%) Law
1 6 (12.24%) German Language
2 4 (8.163%) Publishing
3 3 (6.122%) Finance
3 3 (6.122%) Legal
4 1 (2.041%) Polish Language
4 1 (2.041%) Dutch Language
4 1 (2.041%) French Language
Miscellaneous
1 2 (4.082%) Blackberry
2 1 (2.041%) Mathematics
2 1 (2.041%) Management Information System
2 1 (2.041%) PMI
Operating Systems
1 17 (34.69%) Windows
2 5 (10.20%) Windows XP
2 5 (10.20%) Windows 2000
3 4 (8.163%) Solaris
3 4 (8.163%) OpenVMS
3 4 (8.163%) UNIX
4 3 (6.122%) Windows 7
4 3 (6.122%) Windows Server 2003
5 2 (4.082%) Linux
6 1 (2.041%) Windows 2000 Server
6 1 (2.041%) Windows NT
Processes & Methodologies
1 25 (51.02%) ITIL
2 4 (8.163%) ITIL V3
3 3 (6.122%) Service Management
4 1 (2.041%) Risk Analysis
4 1 (2.041%) Time Management
4 1 (2.041%) Document Management
4 1 (2.041%) Service Delivery
4 1 (2.041%) Change Management
4 1 (2.041%) ERP
Programming Languages
1 1 (2.041%) C
Qualifications
1 3 (6.122%) SC Cleared
1 3 (6.122%) Security Cleared
2 2 (4.082%) CCA
2 2 (4.082%) Citrix Certification
2 2 (4.082%) Microsoft Certification
2 2 (4.082%) ITIL Certification
3 1 (2.041%) CCEE
3 1 (2.041%) CCAA
3 1 (2.041%) CCIA
3 1 (2.041%) Degree
3 1 (2.041%) MOS
3 1 (2.041%) VMware Certified Professional (VCP)
3 1 (2.041%) MCDST
3 1 (2.041%) MCITP
3 1 (2.041%) PMI Certification
3 1 (2.041%) A+ Certification
3 1 (2.041%) MCP
3 1 (2.041%) MCSE
3 1 (2.041%) MCSA
Quality Assurance & Compliance
1 9 (18.37%) SLA
System Software
1 12 (24.49%) Active Directory
2 3 (6.122%) XenApp
3 2 (4.082%) XenServer
3 2 (4.082%) XenDesktop
4 1 (2.041%) VMware Infrastructure
4 1 (2.041%) Hyper-V
4 1 (2.041%) Citrix Presentation Server
4 1 (2.041%) Terminal Server
4 1 (2.041%) Terminal Services
Vendors
1 23 (46.94%) Microsoft
2 6 (12.24%) SAP
2 6 (12.24%) Citrix
3 4 (8.163%) Sun
4 3 (6.122%) LANDesk
4 3 (6.122%) Lotus
5 2 (4.082%) Sophos
6 1 (2.041%) AppSense
6 1 (2.041%) VMware
6 1 (2.041%) Interwoven
6 1 (2.041%) JD Edwards
6 1 (2.041%) Adobe
6 1 (2.041%) Cisco
Warwick, West Midlands
You will be part of the IT Service Desk which provide first line support to sites globally, including North America, UK, France, Germany, & Scandinavia.The first two months...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £26000.00 per annum
Posted: 3 May 2013
Birmingham, West Midlands (County)
You will be working within a Windows based environment, so you will be expected to have previous experience supporting Windows NT/2000/XP and be familiar with MS...
Circle Recruitment
Salary: £19000 - £22000 per annum
Posted: 20 May 2013
Birmingham, West Midlands (County)
Microsoft NT/Windows 2000 & XP. - Microsoft Office suite 2003, 2007 & 2010... - Document Management Systems (Interwoven)... - Remote device support including Blackberry, Mobile Phones, 3G, Citrix... MS Access, MS Project,...
Cogence Search
Salary: £20000 - £22000 per annum + bens
Posted: 17 May 2013
Birmingham, West Midlands (County)
Microsoft NT/Windows 2000 & XP. - Microsoft Office suite 2003, 2007 & 2010... - Document Management Systems (Interwoven)... - Remote device support including Blackberry, Mobile Phones, 3G, Citrix... MS Access, MS Project,...
Venturi
Salary: £20000 - £22500 per annum + Car, pension
Posted: 17 May 2013