The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 169 159 167
Rank change year-on-year
-10 +8
Permanent jobs requiring a Service Desk Analyst 58 53 20
As % of all permanent IT jobs located in the West Midlands 1.04% 1.07% 0.47%
As % of the Job Titles category 1.08% 1.11% 0.49%
Number of salaries quoted 58 48 20
Average salary £20,000 £20,000 £20,000
90% offered a salary of more than £17,000 £18,500 £17,000
10% offered a salary of more than £24,900 £25,275 £31,650
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5371 4794 4071
As % of all permanent IT jobs located in the West Midlands 96.10% 96.99% 96.17%
Number of salaries quoted 4487 4180 3357
Average salary £42,000 £40,000 £37,500
Average salary % change year-on-year
+5.00% +6.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 5 February 2016.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 24 £20,000 - 1
West Bromwich -7 8 £16,500 +21.10%
Dudley - 8 £23,000 -
Shropshire +14 6 £17,000 -5.55% 1
Coventry -5 6 £20,000 -4.76% 2
Staffordshire -9 4 £18,250 -16.09% 2
Warwickshire -24 3 £20,000 +5.26%
Solihull +8 1 £22,500 +11.12% 1
Wolverhampton +6 1 £20,000 -6.97%
Walsall -12 1 £20,000 +8.10%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 February 2016, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 78 (70.91%) Windows
2 54 (49.09%) ITIL
3 48 (43.64%) Microsoft
4 43 (39.09%) MS Office
5 39 (35.45%) Active Directory
6 35 (31.82%) MS Excel
7 24 (21.82%) SLA
8 23 (20.91%) Citrix
9 21 (19.09%) Windows Server
10 20 (18.18%) Windows XP
11 16 (14.55%) ITIL V3
12 14 (12.73%) LAN
12 14 (12.73%) Linux
12 14 (12.73%) Incident Management
12 14 (12.73%) Windows 7
13 13 (11.82%) Service Delivery
13 13 (11.82%) ITSM
13 13 (11.82%) MS Exchange
14 12 (10.91%) Service Management
14 12 (10.91%) A+ Certification
14 12 (10.91%) MCP
14 12 (10.91%) Windows Server 2008
15 10 (9.09%) LANDesk
15 10 (9.09%) Firewall
16 9 (8.18%) Retail
16 9 (8.18%) SQL Server
16 9 (8.18%) VPN
16 9 (8.18%) Cisco Certification
16 9 (8.18%) CCNA
16 9 (8.18%) Blackberry

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 February 2016, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (11.82%) MS Exchange
2 6 (5.45%) IBM Notes
3 4 (3.64%) Exchange Server 2010
4 3 (2.73%) Blackberry Enterprise Server
5 2 (1.82%) Exchange Server 2003
6 1 (0.91%) Exchange Server 2000
6 1 (0.91%) Exchange Server 2007
6 1 (0.91%) Lync
Applications
1 43 (39.09%) MS Office
2 35 (31.82%) MS Excel
3 3 (2.73%) MS Project
3 3 (2.73%) MS Visio
Business Applications
1 1 (0.91%) Remedy ITSM
Cloud Services
1 3 (2.73%) Office 365
Communications & Networking
1 14 (12.73%) LAN
2 10 (9.09%) Firewall
3 9 (8.18%) VPN
4 7 (6.36%) SAN
4 7 (6.36%) WAN
4 7 (6.36%) Wi-Fi
4 7 (6.36%) WLAN
5 6 (5.45%) Remote Desktop
5 6 (5.45%) VoIP
6 5 (4.55%) IP Telephony
6 5 (4.55%) TCP/IP
7 4 (3.64%) DNS
8 3 (2.73%) DHCP
9 2 (1.82%) Internet
10 1 (0.91%) 3G
10 1 (0.91%) MPLS
Database & Business Intelligence
1 9 (8.18%) SQL Server
2 4 (3.64%) Data Mining
3 3 (2.73%) MS Access
4 1 (0.91%) Big Data
4 1 (0.91%) Oracle Database
4 1 (0.91%) SQL Server 2000
4 1 (0.91%) SQL Server 2005
4 1 (0.91%) SQL Server 2008
General
1 9 (8.18%) Retail
2 8 (7.27%) Marketing
3 6 (5.45%) German Language
3 6 (5.45%) Swedish Language
4 5 (4.55%) Finance
4 5 (4.55%) French Language
5 4 (3.64%) Law
6 3 (2.73%) Manufacturing
7 2 (1.82%) Telecoms
8 1 (0.91%) Banking
8 1 (0.91%) Italian Language
Libraries, Frameworks & Software Standards
1 7 (6.36%) Middleware
2 1 (0.91%) COM
Miscellaneous
1 9 (8.18%) Blackberry
2 7 (6.36%) Economics
2 7 (6.36%) Private Cloud
3 4 (3.64%) Analytical Skills
3 4 (3.64%) Management Information System
4 2 (1.82%) Driving Licence
5 1 (0.91%) Client/Server
5 1 (0.91%) Enterprise Storage
5 1 (0.91%) EqualLogic
5 1 (0.91%) FMCG
5 1 (0.91%) Handset
5 1 (0.91%) Mathematics
5 1 (0.91%) Replication
Operating Systems
1 78 (70.91%) Windows
2 21 (19.09%) Windows Server
3 20 (18.18%) Windows XP
4 14 (12.73%) Linux
4 14 (12.73%) Windows 7
5 12 (10.91%) Windows Server 2008
6 9 (8.18%) Windows Server 2012
7 8 (7.27%) Unix
8 7 (6.36%) Mac OS X
8 7 (6.36%) MVS
9 5 (4.55%) Windows Server 2003
10 2 (1.82%) Windows 2000
10 2 (1.82%) Windows 8
11 1 (0.91%) Windows Vista
Processes & Methodologies
1 54 (49.09%) ITIL
2 16 (14.55%) ITIL V3
3 14 (12.73%) Incident Management
4 13 (11.82%) ITSM
4 13 (11.82%) Service Delivery
5 12 (10.91%) Service Management
6 7 (6.36%) Coaching
6 7 (6.36%) Load Balancing
6 7 (6.36%) SOA
7 5 (4.55%) Document Management
7 5 (4.55%) Risk Analysis
8 4 (3.64%) Email Filtering
8 4 (3.64%) High Availability
8 4 (3.64%) Kalman Filter
8 4 (3.64%) Performance Management
8 4 (3.64%) Workflow
9 2 (1.82%) Knowledge Management
9 2 (1.82%) Problem Management
9 2 (1.82%) Process Improvement
9 2 (1.82%) Trend Analysis
Programming Languages
1 4 (3.64%) SQL
2 1 (0.91%) C
Qualifications
1 12 (10.91%) A+ Certification
1 12 (10.91%) MCP
2 9 (8.18%) CCNA
2 9 (8.18%) Cisco Certification
3 8 (7.27%) Microsoft Certification
4 5 (4.55%) Network+ Certification
5 3 (2.73%) ITIL Foundation Certificate
5 3 (2.73%) SC Cleared
5 3 (2.73%) Security Cleared
6 2 (1.82%) ITIL Certification
7 1 (0.91%) Degree
7 1 (0.91%) MCSA
7 1 (0.91%) MOS
Quality Assurance & Compliance
1 24 (21.82%) SLA
System Software
1 39 (35.45%) Active Directory
2 6 (5.45%) VMware Infrastructure
3 2 (1.82%) Hyper-V
3 2 (1.82%) XenApp
4 1 (0.91%) VMware ESXi
Systems Management
1 5 (4.55%) SCCM
2 1 (0.91%) Cisco CUCM
2 1 (0.91%) NetBackup
Vendors
1 48 (43.64%) Microsoft
2 23 (20.91%) Citrix
3 10 (9.09%) LANDesk
4 7 (6.36%) Apple
4 7 (6.36%) Cisco
5 6 (5.45%) Lotus
5 6 (5.45%) VMware
6 4 (3.64%) iManage
6 4 (3.64%) Remedy
7 3 (2.73%) Adobe
8 2 (1.82%) Avaya
8 2 (1.82%) HP
8 2 (1.82%) Mitel
8 2 (1.82%) Sun
9 1 (0.91%) Dell
9 1 (0.91%) Interwoven
9 1 (0.91%) McAfee
9 1 (0.91%) NetApp
9 1 (0.91%) Nokia
9 1 (0.91%) Oracle
Telford, Shropshire
ReThink Recruitment
Salary: £16000 - £18000 per annum + Benefits
Posted: 3 days ago
Burton on Trent
Healthcare at Home
Salary: £18,000 to £19,500 depending on experience
Posted: 3 days ago
Solihull, West Midlands (County)
Anderson Lamb
Salary: From £18,000 to £24,000 per annum Plus benefits
Posted: 6 days ago
Birmingham
West Midlands Fire Service
Salary: £19742 - £20849
Posted: 6 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £21000.00 per annum
Posted: 13 days ago
Cannock
Applause IT Ltd
Salary: £23000 per annum + Benefit package
Posted: 27 days ago