The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / West Midlands
Rank 166 184 165
Rank change year-on-year
+18 -19
Permanent jobs requiring a Service Desk Analyst 46 55 47
As % of all permanent IT jobs located in the West Midlands 0.97% 0.95% 0.94%
As % of the Job Titles category 1.00% 0.98% 0.97%
Number of salaries quoted 35 55 45
Median salary £19,670 £20,000 £20,124
Median salary % change year-on-year
-1.65% -0.61%
90% offered a salary of more than £17,500 £17,000 £18,500
10% offered a salary of more than £22,800 £26,500 £25,313
UK excluding London median salary £22,500 £21,536 £21,750
% change year-on-year
+4.47% -0.98%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4603 5595 4835
As % of all permanent IT jobs located in the West Midlands 97.36% 96.42% 96.97%
Number of salaries quoted 3731 4640 4170
Median salary £40,000 £41,500 £39,000
Median salary % change year-on-year
-3.61% +6.41%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 21 February 2017.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 17 £18,750 -12.79%
Coventry +16 6 £20,750 +3.75% 1
Shropshire -8 6 £23,000 +35.29%
Staffordshire +6 5 £20,000 +8.10% 2
Dudley +10 4 £17,500 -16.66%
Solihull -5 1 £22,000 -2.22% 1
Smethwick - 1 £17,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 45 (51.14%) Microsoft
2 42 (47.73%) Windows
3 32 (36.36%) Active Directory
4 25 (28.41%) ITIL
5 24 (27.27%) SLA
6 23 (26.14%) MS Excel
7 22 (25.00%) MS Office
8 18 (20.45%) Windows 7
9 17 (19.32%) Citrix
10 14 (15.91%) Incident Management
11 13 (14.77%) Degree
12 10 (11.36%) VMware
12 10 (11.36%) Service Delivery
13 9 (10.23%) MS Exchange
13 9 (10.23%) LANDesk
13 9 (10.23%) Problem Management
14 8 (9.09%) Management Information System
14 8 (9.09%) Retail
14 8 (9.09%) VPN
15 7 (7.95%) German Language
15 7 (7.95%) Hyper-V
15 7 (7.95%) Analytical Skills
15 7 (7.95%) Windows Server
16 6 (6.82%) Root Cause Analysis
16 6 (6.82%) Enterprise Storage
16 6 (6.82%) French Language
16 6 (6.82%) Spanish Language
16 6 (6.82%) VMware Infrastructure
16 6 (6.82%) Cisco
16 6 (6.82%) Service Management

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.23%) MS Exchange
2 1 (1.14%) Blackberry Enterprise Server
2 1 (1.14%) Exchange Server 2003
2 1 (1.14%) Exchange Server 2010
2 1 (1.14%) SharePoint
Applications
1 23 (26.14%) MS Excel
2 22 (25.00%) MS Office
3 4 (4.55%) MS Project
3 4 (4.55%) MS Visio
4 1 (1.14%) MS PowerPoint
Business Applications
1 1 (1.14%) Remedy ITSM
Cloud Services
1 2 (2.27%) Office 365
2 1 (1.14%) G Suite
Communications & Networking
1 8 (9.09%) VPN
2 5 (5.68%) Firewall
2 5 (5.68%) LAN
3 4 (4.55%) WAN
4 3 (3.41%) Internet
4 3 (3.41%) Intranet
4 3 (3.41%) TCP/IP
5 2 (2.27%) Wi-Fi
6 1 (1.14%) DHCP
6 1 (1.14%) DNS
6 1 (1.14%) HTTP
Database & Business Intelligence
1 4 (4.55%) MS Access
2 1 (1.14%) SQL Server
2 1 (1.14%) SQL Server 2000
2 1 (1.14%) SQL Server 2005
2 1 (1.14%) SQL Server 2008
General
1 8 (9.09%) Retail
2 7 (7.95%) German Language
3 6 (6.82%) French Language
3 6 (6.82%) Spanish Language
4 4 (4.55%) Danish Language
4 4 (4.55%) Finance
4 4 (4.55%) Legal
4 4 (4.55%) Swedish Language
5 3 (3.41%) Dutch Language
5 3 (3.41%) Telecoms
6 1 (1.14%) Aerospace
6 1 (1.14%) Finnish Language
6 1 (1.14%) Japanese Language
6 1 (1.14%) Law
6 1 (1.14%) Mandarin Language
6 1 (1.14%) Manufacturing
6 1 (1.14%) Norwegian Language
Miscellaneous
1 8 (9.09%) Management Information System
2 7 (7.95%) Analytical Skills
3 6 (6.82%) Blackberry
3 6 (6.82%) Enterprise Storage
4 3 (3.41%) Data Protection Act
5 1 (1.14%) iPhone
Operating Systems
1 42 (47.73%) Windows
2 18 (20.45%) Windows 7
3 7 (7.95%) Windows Server
4 4 (4.55%) Linux
5 3 (3.41%) Windows 8
5 3 (3.41%) Windows Server 2008
6 2 (2.27%) Windows Server 2003
6 2 (2.27%) Windows Server 2012
7 1 (1.14%) Windows 10
7 1 (1.14%) Windows XP
Processes & Methodologies
1 25 (28.41%) ITIL
2 14 (15.91%) Incident Management
3 10 (11.36%) Service Delivery
4 9 (10.23%) Problem Management
5 6 (6.82%) Root Cause Analysis
5 6 (6.82%) Service Management
6 4 (4.55%) CRM
6 4 (4.55%) Data Protection
6 4 (4.55%) Document Management
6 4 (4.55%) ERP
7 3 (3.41%) Business Intelligence
7 3 (3.41%) Change Management
7 3 (3.41%) Email Filtering
7 3 (3.41%) ITSM
7 3 (3.41%) Kalman Filter
7 3 (3.41%) Process Improvement
7 3 (3.41%) Remediation Plan
7 3 (3.41%) Time Management
8 2 (2.27%) Performance Monitoring
8 2 (2.27%) Risk Analysis
Programming Languages
1 4 (4.55%) SQL
2 1 (1.14%) T-SQL
Qualifications
1 13 (14.77%) Degree
2 4 (4.55%) Microsoft Certification
2 4 (4.55%) Security Cleared
3 3 (3.41%) A+ Certification
3 3 (3.41%) ITIL Foundation Certificate
3 3 (3.41%) MCP
4 2 (2.27%) MCSE
4 2 (2.27%) SC Cleared
4 2 (2.27%) VMware Certified Professional (VCP)
5 1 (1.14%) CCA
5 1 (1.14%) CCNA
5 1 (1.14%) CCNP
5 1 (1.14%) Cisco Certification
5 1 (1.14%) Citrix Certification
5 1 (1.14%) ITIL Certification
5 1 (1.14%) MCITP
5 1 (1.14%) MCSA
5 1 (1.14%) MCTS
5 1 (1.14%) Network+ Certification
Quality Assurance & Compliance
1 24 (27.27%) SLA
System Software
1 32 (36.36%) Active Directory
2 7 (7.95%) Hyper-V
3 6 (6.82%) VMware Infrastructure
4 1 (1.14%) Terminal Server
4 1 (1.14%) XenApp
4 1 (1.14%) XenDesktop
Systems Management
1 1 (1.14%) SCOM
1 1 (1.14%) Tivoli
Vendors
1 45 (51.14%) Microsoft
2 17 (19.32%) Citrix
3 10 (11.36%) VMware
4 9 (10.23%) LANDesk
5 6 (6.82%) Cisco
6 5 (5.68%) Dell
7 4 (4.55%) Adobe
7 4 (4.55%) EqualLogic
7 4 (4.55%) NetApp
8 3 (3.41%) Remedy
9 1 (1.14%) Apple
9 1 (1.14%) Google
9 1 (1.14%) IBM
Solihull, West Midlands (County)
ReThink Recruitment
Salary: £16000.00 - £18000.00 per annum + benefits
Posted: 15 hours ago
Tamworth, Staffordshire
Robert Walters
Salary: £18000 - £21000 per annum
Posted: Yesterday
Tamworth, Staffordshire
Cyber Team
Salary: From £18,000 to £22,000 per annum Excellent Benefits Package
Posted: 4 days ago
West Bromwich, West Midlands (County)
Sanderson
Salary: £18000.00 - £24000.00 per annum
Posted: 6 days ago
Coventry, West Midlands (County)
Computer People
Salary: £18000.00 - £25000.00 per annum
Posted: 6 days ago
Wolverhampton, UK
WIPRO
Posted: 15 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 15 days ago