The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 186 176 176
Rank change year-on-year
-10 0
Permanent jobs requiring a Service Desk Analyst 28 24 29
As % of all permanent IT jobs located in the West Midlands 0.52% 0.49% 0.58%
As % of the Job Titles category 0.55% 0.51% 0.60%
Number of salaries quoted 23 18 26
Average salary £21,000 £18,500 £20,000
Average salary % change year-on-year
+13.51% -7.50%
90% offered a salary of more than £16,000 £17,000 £17,500
10% offered a salary of more than £23,000 £22,150 £23,500
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5103 4706 4800
As % of all permanent IT jobs located in the West Midlands 95.37% 95.40% 95.47%
Number of salaries quoted 4340 3939 4011
Average salary £39,000 £40,000 £36,500
Average salary % change year-on-year
-2.50% +9.58%
90% offered a salary of more than £25,000 £24,500 £22,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 1 May 2015.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 13 £21,500 +4.87% 1
Staffordshire 0 3 £22,500 +9.75%
Warwickshire - 3 £19,000 - 1
Coventry - 3 £21,000 -
Worcestershire -9 2 £20,000 +17.64%
Herefordshire - 2 £20,750 -
Dudley - 2 £16,000 -
West Bromwich -4 1 £18,500 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 May 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 63 (75.90%) Windows
2 56 (67.47%) Active Directory
3 55 (66.27%) Microsoft
4 42 (50.60%) ITIL
5 35 (42.17%) MS Office
6 30 (36.14%) Windows 7
7 24 (28.92%) MS Excel
7 24 (28.92%) SLA
8 22 (26.51%) MS Exchange
9 20 (24.10%) Windows XP
10 15 (18.07%) Citrix
11 14 (16.87%) ITIL Certification
12 13 (15.66%) Windows Server 2003
12 13 (15.66%) LAN
13 12 (14.46%) VPN
13 12 (14.46%) Windows Server 2008
13 12 (14.46%) Finance
14 10 (12.05%) Cisco
15 9 (10.84%) Blackberry
15 9 (10.84%) SQL Server
15 9 (10.84%) Windows 8
16 8 (9.64%) SQL
16 8 (9.64%) WAN
17 7 (8.43%) Stakeholder Management
17 7 (8.43%) Law
17 7 (8.43%) LANDesk
17 7 (8.43%) SharePoint
17 7 (8.43%) Windows 2000
18 6 (7.23%) C
18 6 (7.23%) Internet

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 May 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (26.51%) MS Exchange
2 7 (8.43%) SharePoint
3 6 (7.23%) Exchange Server 2000
3 6 (7.23%) WorkSite
3 6 (7.23%) Exchange Server 2010
4 3 (3.61%) Exchange Server 2013
5 2 (2.41%) Blackberry Enterprise Server
5 2 (2.41%) Exchange Server 2007
5 2 (2.41%) SharePoint Server
6 1 (1.20%) Confluence
6 1 (1.20%) Exchange Server 2003
6 1 (1.20%) CMS
6 1 (1.20%) BizTalk Server
6 1 (1.20%) IBM Notes
Applications
1 35 (42.17%) MS Office
2 24 (28.92%) MS Excel
3 4 (4.82%) MS Visio
3 4 (4.82%) MS Project
3 4 (4.82%) MS PowerPoint
Cloud Services
1 1 (1.20%) SaaS
Communications & Networking
1 13 (15.66%) LAN
2 12 (14.46%) VPN
3 8 (9.64%) WAN
4 6 (7.23%) Internet
4 6 (7.23%) 3G
5 5 (6.02%) TCP/IP
6 3 (3.61%) Firewall
7 2 (2.41%) ADSL
7 2 (2.41%) DNS
7 2 (2.41%) DHCP
7 2 (2.41%) IP Telephony
8 1 (1.20%) Structured Cabling
8 1 (1.20%) NetScaler
8 1 (1.20%) VLAN
8 1 (1.20%) Wi-Fi
8 1 (1.20%) IPsec
8 1 (1.20%) SAN
8 1 (1.20%) DSL
8 1 (1.20%) L2TP
8 1 (1.20%) Intranet
Database & Business Intelligence
1 9 (10.84%) SQL Server
2 4 (4.82%) MS Access
3 2 (2.41%) SQL Server 2008
4 1 (1.20%) SQL Server Integration Services
4 1 (1.20%) BusinessObjects
General
1 12 (14.46%) Finance
2 7 (8.43%) Law
3 2 (2.41%) Legal
3 2 (2.41%) Finnish Language
3 2 (2.41%) French Language
4 1 (1.20%) Banking
4 1 (1.20%) Telecoms
Miscellaneous
1 9 (10.84%) Blackberry
2 4 (4.82%) Analytical Skills
3 3 (3.61%) PDA
3 3 (3.61%) Statistics
4 2 (2.41%) NHS
5 1 (1.20%) Enterprise Software
5 1 (1.20%) iSeries
5 1 (1.20%) Open Source
5 1 (1.20%) Mathematics
5 1 (1.20%) Management Information System
Operating Systems
1 63 (75.90%) Windows
2 30 (36.14%) Windows 7
3 20 (24.10%) Windows XP
4 13 (15.66%) Windows Server 2003
5 12 (14.46%) Windows Server 2008
6 9 (10.84%) Windows 8
7 7 (8.43%) Windows 2000
8 3 (3.61%) Windows 2000 Server
9 2 (2.41%) Linux
10 1 (1.20%) Windows Server 2012
10 1 (1.20%) UNIX
Processes & Methodologies
1 42 (50.60%) ITIL
2 7 (8.43%) Stakeholder Management
3 6 (7.23%) Document Management
3 6 (7.23%) Kalman Filter
4 5 (6.02%) Incident Management
4 5 (6.02%) ERP
5 3 (3.61%) Problem Management
5 3 (3.61%) CRM
6 2 (2.41%) Risk Analysis
6 2 (2.41%) Time Management
6 2 (2.41%) Mentoring
6 2 (2.41%) Coaching
7 1 (1.20%) Performance Monitoring
7 1 (1.20%) Data Protection
7 1 (1.20%) SAP Implementation
7 1 (1.20%) Service Delivery
7 1 (1.20%) Change Management
7 1 (1.20%) Risk Management
7 1 (1.20%) Configuration Management
7 1 (1.20%) B2B
Programming Languages
1 8 (9.64%) SQL
2 6 (7.23%) C
3 1 (1.20%) PowerShell
3 1 (1.20%) ActionScript 2.0
3 1 (1.20%) Shell Script
3 1 (1.20%) T-SQL
3 1 (1.20%) ActionScript
Qualifications
1 14 (16.87%) ITIL Certification
2 2 (2.41%) MCP
2 2 (2.41%) MCSE
2 2 (2.41%) Microsoft Certification
2 2 (2.41%) Security Cleared
3 1 (1.20%) Degree
3 1 (1.20%) BC Cleared
Quality Assurance & Compliance
1 24 (28.92%) SLA
System Software
1 56 (67.47%) Active Directory
2 6 (7.23%) Hyper-V
3 4 (4.82%) Terminal Services
3 4 (4.82%) VMware Infrastructure
4 1 (1.20%) XenApp
4 1 (1.20%) VMware ESX
Systems Management
1 3 (3.61%) SCDPM
2 1 (1.20%) Cacti
2 1 (1.20%) SCOM
2 1 (1.20%) Norton AntiVirus
2 1 (1.20%) Nagios
Vendors
1 55 (66.27%) Microsoft
2 15 (18.07%) Citrix
3 10 (12.05%) Cisco
4 7 (8.43%) LANDesk
5 6 (7.23%) Interwoven
5 6 (7.23%) Apple
6 5 (6.02%) VMware
7 4 (4.82%) Adobe
7 4 (4.82%) Sun
8 3 (3.61%) SAP
9 2 (2.41%) Remedy
9 2 (2.41%) HP
10 1 (1.20%) AVG
10 1 (1.20%) Kaspersky
10 1 (1.20%) SonicWALL
10 1 (1.20%) JD Edwards
10 1 (1.20%) Avaya
10 1 (1.20%) NetApp
10 1 (1.20%) Lotus
10 1 (1.20%) EMC
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £19000 per annum + Bonus + Bens
Posted: 4 days ago
Birmingham
Capita - ITIN
Salary: £18000 - £22000 per annum
Posted: 6 days ago