The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 192 184 185
Rank change year-on-year
-8 +1
Permanent jobs requiring a Service Desk Analyst 28 31 28
As % of all permanent IT jobs located in the West Midlands 0.49% 0.57% 0.51%
As % of the Job Titles category 0.52% 0.59% 0.53%
Number of salaries quoted 27 27 25
Average salary £21,000 £19,000 £20,000
Average salary % change year-on-year
+10.52% -5.00%
90% offered a salary of more than £18,350 £17,150 £17,000
10% offered a salary of more than £24,000 £22,500 £22,900
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5349 5222 5236
As % of all permanent IT jobs located in the West Midlands 94.06% 95.40% 94.75%
Number of salaries quoted 4458 4332 4448
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 2 September 2015.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 14 £21,000 +12.00%
Warwickshire - 8 £19,000 - 1
Solihull +4 3 £21,000 +3.71%
Staffordshire -1 1 £24,000 +9.09%
Worcestershire -9 1 £30,000 +71.42% 1
Shropshire - 1 £17,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 37 (61.67%) Windows
2 31 (51.67%) Microsoft
3 28 (46.67%) ITIL
4 27 (45.00%) MS Office
4 27 (45.00%) Active Directory
5 20 (33.33%) Windows 7
6 19 (31.67%) MS Excel
7 18 (30.00%) MS Exchange
8 16 (26.67%) Citrix
9 15 (25.00%) Windows XP
10 14 (23.33%) Cisco
10 14 (23.33%) Incident Management
11 12 (20.00%) SLA
12 10 (16.67%) VPN
13 9 (15.00%) LAN
13 9 (15.00%) Windows 2000
13 9 (15.00%) Change Management
14 8 (13.33%) Document Management
14 8 (13.33%) Problem Management
14 8 (13.33%) WAN
15 7 (11.67%) TCP/IP
15 7 (11.67%) Interwoven
15 7 (11.67%) Apple
15 7 (11.67%) Blackberry
15 7 (11.67%) 3G
15 7 (11.67%) Exchange Server 2000
15 7 (11.67%) WorkSite
15 7 (11.67%) LANDesk
15 7 (11.67%) VMware
15 7 (11.67%) Law

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (30.00%) MS Exchange
2 7 (11.67%) Exchange Server 2000
2 7 (11.67%) WorkSite
3 4 (6.67%) Exchange Server 2010
4 2 (3.33%) Exchange Server 2007
4 2 (3.33%) Exchange Server 2003
4 2 (3.33%) SharePoint Server
4 2 (3.33%) IBM Notes
4 2 (3.33%) SharePoint
5 1 (1.67%) BizTalk Server
5 1 (1.67%) CMS
5 1 (1.67%) Lync
5 1 (1.67%) Exchange Server 2013
Applications
1 27 (45.00%) MS Office
2 19 (31.67%) MS Excel
3 3 (5.00%) MS Visio
3 3 (5.00%) MS Project
Business Applications
1 6 (10.00%) Remedy ITSM
Cloud Services
1 1 (1.67%) SaaS
Communications & Networking
1 10 (16.67%) VPN
2 9 (15.00%) LAN
3 8 (13.33%) WAN
4 7 (11.67%) TCP/IP
4 7 (11.67%) 3G
5 4 (6.67%) Internet
6 3 (5.00%) Firewall
6 3 (5.00%) DNS
6 3 (5.00%) DHCP
7 2 (3.33%) ADSL
7 2 (3.33%) IP Telephony
8 1 (1.67%) VLAN
8 1 (1.67%) NetScaler
8 1 (1.67%) Wi-Fi
8 1 (1.67%) IPsec
8 1 (1.67%) MPLS
8 1 (1.67%) L2TP
8 1 (1.67%) SAN
8 1 (1.67%) FTP
8 1 (1.67%) VoIP
Database & Business Intelligence
1 3 (5.00%) MS Access
2 2 (3.33%) SQL Server
3 1 (1.67%) SQL Server Integration Services
General
1 7 (11.67%) Law
2 6 (10.00%) Finance
3 3 (5.00%) Retail
4 2 (3.33%) German Language
5 1 (1.67%) Marketing
5 1 (1.67%) Pharmaceutical
5 1 (1.67%) Telecoms
5 1 (1.67%) Manufacturing
5 1 (1.67%) Publishing
5 1 (1.67%) Banking
Miscellaneous
1 7 (11.67%) Blackberry
2 6 (10.00%) Analytical Skills
3 3 (5.00%) Mobile Computing
4 1 (1.67%) Client/Server
4 1 (1.67%) Replication
Operating Systems
1 37 (61.67%) Windows
2 20 (33.33%) Windows 7
3 15 (25.00%) Windows XP
4 9 (15.00%) Windows 2000
5 5 (8.33%) Windows Server 2012
6 4 (6.67%) Windows Server 2008
6 4 (6.67%) Windows Server 2003
7 2 (3.33%) Linux
7 2 (3.33%) Windows 8
8 1 (1.67%) Windows Vista
Processes & Methodologies
1 28 (46.67%) ITIL
2 14 (23.33%) Incident Management
3 9 (15.00%) Change Management
4 8 (13.33%) Problem Management
4 8 (13.33%) Document Management
5 7 (11.67%) Kalman Filter
6 6 (10.00%) ITSM
6 6 (10.00%) Service Delivery
7 5 (8.33%) ERP
8 4 (6.67%) CRM
8 4 (6.67%) Time Management
8 4 (6.67%) Coaching
9 3 (5.00%) Software Asset Management
9 3 (5.00%) Service Management
9 3 (5.00%) Asset Management
10 2 (3.33%) Risk Analysis
11 1 (1.67%) Knowledge Management
11 1 (1.67%) Open Source
11 1 (1.67%) ITIL V3
11 1 (1.67%) Performance Monitoring
Programming Languages
1 3 (5.00%) C
2 1 (1.67%) SQL
2 1 (1.67%) T-SQL
2 1 (1.67%) ActionScript
2 1 (1.67%) Shell Script
2 1 (1.67%) PowerShell
2 1 (1.67%) ActionScript 2.0
Qualifications
1 4 (6.67%) ITIL Foundation Certificate
2 3 (5.00%) Security Cleared
3 2 (3.33%) MCP
4 1 (1.67%) MCSA
4 1 (1.67%) CCNA
4 1 (1.67%) Cisco Certification
4 1 (1.67%) Microsoft Certification
4 1 (1.67%) A+ Certification
4 1 (1.67%) ITIL Certification
4 1 (1.67%) Network+ Certification
4 1 (1.67%) MOS
4 1 (1.67%) Degree
4 1 (1.67%) SC Cleared
4 1 (1.67%) BC Cleared
Quality Assurance & Compliance
1 12 (20.00%) SLA
System Software
1 27 (45.00%) Active Directory
2 6 (10.00%) VMware Infrastructure
3 4 (6.67%) Hyper-V
4 2 (3.33%) XenApp
5 1 (1.67%) VMware ESXi
5 1 (1.67%) VMware ESX
Systems Management
1 2 (3.33%) SCDPM
2 1 (1.67%) Nagios
2 1 (1.67%) Norton AntiVirus
2 1 (1.67%) SCCM
2 1 (1.67%) SCOM
2 1 (1.67%) Cacti
Vendors
1 31 (51.67%) Microsoft
2 16 (26.67%) Citrix
3 14 (23.33%) Cisco
4 7 (11.67%) Interwoven
4 7 (11.67%) Apple
4 7 (11.67%) VMware
4 7 (11.67%) LANDesk
5 6 (10.00%) Remedy
6 5 (8.33%) HP
7 4 (6.67%) BMC
8 3 (5.00%) Adobe
9 2 (3.33%) SAP
9 2 (3.33%) Lotus
10 1 (1.67%) McAfee
10 1 (1.67%) Sophos
10 1 (1.67%) Sun
10 1 (1.67%) NetApp
10 1 (1.67%) EMC
10 1 (1.67%) Symantec
10 1 (1.67%) SonicWALL
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 2 days ago
Worcestershire
Consult Solutions
Salary: £25000 - £35000 per annum
Posted: 5 days ago