The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 184 168 169
Rank change year-on-year
-16 +1
Permanent jobs requiring a Service Desk Analyst 32 40 30
As % of all permanent IT jobs located in the West Midlands 0.60% 0.75% 0.59%
As % of the Job Titles category 0.63% 0.79% 0.62%
Number of salaries quoted 24 26 27
Average salary £20,500 £19,000 £21,000
Average salary % change year-on-year
+7.89% -9.52%
90% offered a salary of more than £16,000 £17,000 £18,000
10% offered a salary of more than £23,125 £22,250 £23,500
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5083 5043 4873
As % of all permanent IT jobs located in the West Midlands 94.78% 94.99% 96.02%
Number of salaries quoted 4249 4279 4032
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 3 June 2015.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 13 £21,500 - 3
Coventry +1 7 £21,000 +5.00% 1
Warwickshire - 6 £19,000 - 1
Worcestershire -5 2 £20,000 +17.64%
Dudley - 2 £16,000 -
Solihull - 1 £21,000 -
Herefordshire - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 June 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 53 (73.61%) Windows
2 46 (63.89%) Microsoft
3 43 (59.72%) Active Directory
4 35 (48.61%) ITIL
5 30 (41.67%) MS Office
6 25 (34.72%) Windows 7
7 23 (31.94%) MS Exchange
8 22 (30.56%) MS Excel
9 20 (27.78%) SLA
10 18 (25.00%) Windows XP
11 16 (22.22%) Citrix
12 11 (15.28%) Windows Server 2003
12 11 (15.28%) Cisco
13 10 (13.89%) VPN
13 10 (13.89%) LAN
13 10 (13.89%) Windows Server 2008
13 10 (13.89%) Finance
14 9 (12.50%) ITIL Certification
15 8 (11.11%) Blackberry
15 8 (11.11%) SQL Server
15 8 (11.11%) Incident Management
16 7 (9.72%) LANDesk
16 7 (9.72%) SQL
16 7 (9.72%) Windows 2000
16 7 (9.72%) WAN
16 7 (9.72%) SharePoint
16 7 (9.72%) ERP
17 6 (8.33%) 3G
17 6 (8.33%) Interwoven
17 6 (8.33%) Apple

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 June 2015, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (31.94%) MS Exchange
2 7 (9.72%) SharePoint
3 6 (8.33%) Exchange Server 2010
3 6 (8.33%) Exchange Server 2000
3 6 (8.33%) WorkSite
4 3 (4.17%) Exchange Server 2013
4 3 (4.17%) Exchange Server 2007
5 2 (2.78%) Exchange Server 2003
5 2 (2.78%) SharePoint Server
6 1 (1.39%) CMS
6 1 (1.39%) IBM Notes
6 1 (1.39%) Blackberry Enterprise Server
6 1 (1.39%) BizTalk Server
Applications
1 30 (41.67%) MS Office
2 22 (30.56%) MS Excel
3 4 (5.56%) MS Project
3 4 (5.56%) MS Visio
4 2 (2.78%) MS PowerPoint
Business Applications
1 1 (1.39%) Remedy ITSM
Cloud Services
1 1 (1.39%) SaaS
Communications & Networking
1 10 (13.89%) VPN
1 10 (13.89%) LAN
2 7 (9.72%) WAN
3 6 (8.33%) 3G
4 5 (6.94%) TCP/IP
5 4 (5.56%) Firewall
6 2 (2.78%) Internet
6 2 (2.78%) DNS
6 2 (2.78%) ADSL
6 2 (2.78%) DHCP
6 2 (2.78%) IP Telephony
7 1 (1.39%) Wi-Fi
7 1 (1.39%) IPsec
7 1 (1.39%) VLAN
7 1 (1.39%) NetScaler
7 1 (1.39%) FTP
7 1 (1.39%) MPLS
7 1 (1.39%) L2TP
7 1 (1.39%) Intranet
7 1 (1.39%) SAN
Database & Business Intelligence
1 8 (11.11%) SQL Server
2 4 (5.56%) MS Access
3 2 (2.78%) SQL Server 2008
4 1 (1.39%) SQL Server Integration Services
General
1 10 (13.89%) Finance
2 6 (8.33%) Law
3 2 (2.78%) Finnish Language
3 2 (2.78%) French Language
4 1 (1.39%) Retail
4 1 (1.39%) Legal
4 1 (1.39%) Pharmaceutical
Miscellaneous
1 8 (11.11%) Blackberry
2 4 (5.56%) Analytical Skills
3 3 (4.17%) Statistics
4 2 (2.78%) NHS
4 2 (2.78%) Mobile Computing
5 1 (1.39%) Management Information System
5 1 (1.39%) PDA
5 1 (1.39%) Enterprise Software
5 1 (1.39%) iSeries
Operating Systems
1 53 (73.61%) Windows
2 25 (34.72%) Windows 7
3 18 (25.00%) Windows XP
4 11 (15.28%) Windows Server 2003
5 10 (13.89%) Windows Server 2008
6 7 (9.72%) Windows 2000
7 4 (5.56%) Windows 8
8 3 (4.17%) Windows 2000 Server
9 2 (2.78%) Linux
9 2 (2.78%) Windows Server 2012
Processes & Methodologies
1 35 (48.61%) ITIL
2 8 (11.11%) Incident Management
3 7 (9.72%) ERP
4 6 (8.33%) Document Management
4 6 (8.33%) Kalman Filter
5 5 (6.94%) Problem Management
6 4 (5.56%) Time Management
6 4 (5.56%) Stakeholder Management
6 4 (5.56%) Coaching
7 3 (4.17%) Service Delivery
7 3 (4.17%) Change Management
8 2 (2.78%) Service Management
8 2 (2.78%) CRM
8 2 (2.78%) Risk Analysis
8 2 (2.78%) Asset Management
8 2 (2.78%) Software Asset Management
9 1 (1.39%) Mentoring
9 1 (1.39%) ITSM
9 1 (1.39%) Risk Management
9 1 (1.39%) Performance Monitoring
Programming Languages
1 7 (9.72%) SQL
2 5 (6.94%) C
3 1 (1.39%) ActionScript 2.0
3 1 (1.39%) PowerShell
3 1 (1.39%) T-SQL
3 1 (1.39%) ActionScript
3 1 (1.39%) Shell Script
Qualifications
1 9 (12.50%) ITIL Certification
2 3 (4.17%) ITIL Foundation Certificate
3 2 (2.78%) Microsoft Certification
3 2 (2.78%) MCSE
4 1 (1.39%) Degree
4 1 (1.39%) Security Cleared
4 1 (1.39%) MCP
Quality Assurance & Compliance
1 20 (27.78%) SLA
System Software
1 43 (59.72%) Active Directory
2 6 (8.33%) Hyper-V
3 4 (5.56%) VMware Infrastructure
4 2 (2.78%) Terminal Services
4 2 (2.78%) XenApp
5 1 (1.39%) VMware ESX
Systems Management
1 3 (4.17%) SCDPM
2 1 (1.39%) Cacti
2 1 (1.39%) SCOM
2 1 (1.39%) Norton AntiVirus
2 1 (1.39%) Nagios
Vendors
1 46 (63.89%) Microsoft
2 16 (22.22%) Citrix
3 11 (15.28%) Cisco
4 7 (9.72%) LANDesk
5 6 (8.33%) Interwoven
5 6 (8.33%) Apple
6 5 (6.94%) VMware
7 4 (5.56%) Adobe
7 4 (5.56%) Sun
8 3 (4.17%) Remedy
8 3 (4.17%) HP
9 2 (2.78%) SAP
10 1 (1.39%) AVG
10 1 (1.39%) Kaspersky
10 1 (1.39%) SonicWALL
10 1 (1.39%) IBM
10 1 (1.39%) Sophos
10 1 (1.39%) Symantec
10 1 (1.39%) JD Edwards
10 1 (1.39%) EMC
Birmingham, West Midlands (County)
SCC
Salary: £18,000 per annum
Posted: 1 hour ago
Coventry, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £23000 - £27000 per annum + Benefits
Posted: Yesterday
Leamington Spa, Warwickshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum
Posted: 4 days ago