The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / West Midlands
Rank 170 159 166
Rank change year-on-year
-11 +7
Permanent jobs requiring a Service Desk Analyst 46 63 52
As % of all permanent IT jobs located in the West Midlands 0.96% 1.18% 1.04%
As % of the Job Titles category 0.99% 1.23% 1.06%
Number of salaries quoted 36 62 44
Median salary £19,500 £20,000 £21,000
Median salary % change year-on-year
-2.50% -4.76%
90% offered a salary of more than £17,500 £17,000 £18,750
10% offered a salary of more than £23,250 £25,000 £25,688
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4643 5130 4894
As % of all permanent IT jobs located in the West Midlands 97.40% 96.41% 97.61%
Number of salaries quoted 3690 4264 4290
Median salary £40,000 £40,000 £38,500
Median salary % change year-on-year
- +3.89%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,190 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 22 January 2017.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 17 £19,000 -5.00% 1
Shropshire -8 7 £23,500 +38.23% 1
Coventry +10 4 £19,750 -1.25% 1
Dudley +6 4 £17,500 -30.00%
Staffordshire +3 4 £20,000 +9.58%
Solihull -7 2 £21,000 -6.66%
Smethwick - 2 £17,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 49 (55.68%) Microsoft
2 46 (52.27%) Windows
3 37 (42.05%) Active Directory
4 30 (34.09%) MS Office
5 26 (29.55%) MS Excel
6 25 (28.41%) ITIL
6 25 (28.41%) SLA
7 20 (22.73%) Windows 7
8 16 (18.18%) Incident Management
8 16 (18.18%) Citrix
9 12 (13.64%) Degree
9 12 (13.64%) Windows Server
10 10 (11.36%) Service Delivery
10 10 (11.36%) MS Exchange
10 10 (11.36%) VMware
11 9 (10.23%) LANDesk
11 9 (10.23%) Problem Management
11 9 (10.23%) VPN
12 8 (9.09%) Management Information System
13 7 (7.95%) Retail
13 7 (7.95%) Hyper-V
13 7 (7.95%) LAN
13 7 (7.95%) Analytical Skills
14 6 (6.82%) WAN
14 6 (6.82%) Service Management
14 6 (6.82%) Blackberry
14 6 (6.82%) Enterprise Storage
14 6 (6.82%) Root Cause Analysis
14 6 (6.82%) VMware Infrastructure
15 5 (5.68%) Security Cleared

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.36%) MS Exchange
2 2 (2.27%) Blackberry Enterprise Server
3 1 (1.14%) Exchange Server 2003
3 1 (1.14%) SharePoint
Applications
1 30 (34.09%) MS Office
2 26 (29.55%) MS Excel
3 4 (4.55%) MS Project
3 4 (4.55%) MS Visio
4 3 (3.41%) MS PowerPoint
Business Applications
1 1 (1.14%) Remedy ITSM
Cloud Services
1 3 (3.41%) Office 365
2 1 (1.14%) G Suite
Communications & Networking
1 9 (10.23%) VPN
2 7 (7.95%) LAN
3 6 (6.82%) WAN
4 5 (5.68%) Firewall
5 3 (3.41%) Internet
5 3 (3.41%) Intranet
5 3 (3.41%) TCP/IP
6 2 (2.27%) Remote Desktop
6 2 (2.27%) Wi-Fi
7 1 (1.14%) DHCP
7 1 (1.14%) DNS
7 1 (1.14%) HTTP
Database & Business Intelligence
1 4 (4.55%) MS Access
2 1 (1.14%) SQL Server
2 1 (1.14%) SQL Server 2000
2 1 (1.14%) SQL Server 2005
2 1 (1.14%) SQL Server 2008
General
1 7 (7.95%) Retail
2 5 (5.68%) Finance
3 4 (4.55%) Legal
4 3 (3.41%) French Language
4 3 (3.41%) German Language
4 3 (3.41%) Spanish Language
4 3 (3.41%) Telecoms
5 2 (2.27%) Danish Language
5 2 (2.27%) Dutch Language
5 2 (2.27%) Law
5 2 (2.27%) Swedish Language
6 1 (1.14%) Manufacturing
Miscellaneous
1 8 (9.09%) Management Information System
2 7 (7.95%) Analytical Skills
3 6 (6.82%) Blackberry
3 6 (6.82%) Enterprise Storage
4 3 (3.41%) Data Protection Act
5 2 (2.27%) Smartphone
6 1 (1.14%) iPhone
Operating Systems
1 46 (52.27%) Windows
2 20 (22.73%) Windows 7
3 12 (13.64%) Windows Server
4 4 (4.55%) Linux
5 2 (2.27%) Windows 8
5 2 (2.27%) Windows Server 2003
5 2 (2.27%) Windows Server 2008
6 1 (1.14%) Windows Server 2012
6 1 (1.14%) Windows XP
Processes & Methodologies
1 25 (28.41%) ITIL
2 16 (18.18%) Incident Management
3 10 (11.36%) Service Delivery
4 9 (10.23%) Problem Management
5 6 (6.82%) Root Cause Analysis
5 6 (6.82%) Service Management
6 4 (4.55%) CRM
6 4 (4.55%) Document Management
6 4 (4.55%) ERP
7 3 (3.41%) Change Management
7 3 (3.41%) Data Protection
7 3 (3.41%) Email Filtering
7 3 (3.41%) ITSM
7 3 (3.41%) Kalman Filter
7 3 (3.41%) Process Improvement
7 3 (3.41%) Remediation Plan
7 3 (3.41%) Time Management
8 2 (2.27%) Password Management
8 2 (2.27%) Performance Monitoring
8 2 (2.27%) Software Deployment
Programming Languages
1 2 (2.27%) SQL
2 1 (1.14%) T-SQL
Qualifications
1 12 (13.64%) Degree
2 5 (5.68%) Security Cleared
3 4 (4.55%) Microsoft Certification
4 3 (3.41%) A+ Certification
4 3 (3.41%) ITIL Foundation Certificate
4 3 (3.41%) MCP
5 2 (2.27%) MCSE
5 2 (2.27%) SC Cleared
5 2 (2.27%) VMware Certified Professional (VCP)
6 1 (1.14%) CCA
6 1 (1.14%) CCNA
6 1 (1.14%) CCNP
6 1 (1.14%) Cisco Certification
6 1 (1.14%) Citrix Certification
6 1 (1.14%) DV Cleared
6 1 (1.14%) ITIL Certification
6 1 (1.14%) MCITP
6 1 (1.14%) MCSA
6 1 (1.14%) MCTS
6 1 (1.14%) Network+ Certification
Quality Assurance & Compliance
1 25 (28.41%) SLA
System Software
1 37 (42.05%) Active Directory
2 7 (7.95%) Hyper-V
3 6 (6.82%) VMware Infrastructure
4 2 (2.27%) BitLocker
5 1 (1.14%) Terminal Server
5 1 (1.14%) XenApp
5 1 (1.14%) XenDesktop
Systems Management
1 3 (3.41%) SCOM
2 2 (2.27%) SCCM
3 1 (1.14%) Tivoli
Vendors
1 49 (55.68%) Microsoft
2 16 (18.18%) Citrix
3 10 (11.36%) VMware
4 9 (10.23%) LANDesk
5 5 (5.68%) Cisco
5 5 (5.68%) Dell
6 4 (4.55%) Adobe
6 4 (4.55%) EqualLogic
6 4 (4.55%) NetApp
7 3 (3.41%) Remedy
8 1 (1.14%) Apple
8 1 (1.14%) Google
8 1 (1.14%) IBM
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 3 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £20000 - £25000 per annum + pension + other benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £18000 - £19500 per annum + Benefits
Posted: 3 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 17 days ago