The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 183 206 190
Rank change year-on-year
+23 -16
Permanent jobs requiring a Service Desk Analyst 51 31 33
As % of all permanent IT jobs located in the West Midlands 0.84% 0.52% 0.62%
As % of the Job Titles category 0.87% 0.55% 0.65%
Number of salaries quoted 40 25 22
Median salary £20,500 £21,000 £20,874
Median salary % change year-on-year
-2.38% +0.60%
90% offered a salary of more than £17,475 £18,000 £18,550
10% offered a salary of more than £25,000 £23,000 £22,500
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5861 5674 5116
As % of all permanent IT jobs located in the West Midlands 95.97% 95.84% 96.11%
Number of salaries quoted 4629 4654 4275
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £24,500 £24,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 25 July 2016.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 16 £20,500 -2.38%
Coventry +12 12 £20,500 -2.38% 3
Solihull +19 8 £21,000 -
West Bromwich - 5 £25,000 -
Staffordshire +1 4 £22,250 -1.11% 2
Warwickshire 0 1 £16,000 -15.78% 1
Sutton Coldfield - 1 £20,000 - 1
Shropshire - 1 £17,250 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 78 (74.29%) Windows
2 39 (37.14%) Microsoft
3 38 (36.19%) Active Directory
4 36 (34.29%) ITIL
5 35 (33.33%) MS Office
6 24 (22.86%) MS Excel
6 24 (22.86%) Law
7 19 (18.10%) SQL
8 17 (16.19%) Legal
9 16 (15.24%) LANDesk
9 16 (15.24%) Service Management
9 16 (15.24%) Windows 7
10 15 (14.29%) MS Exchange
10 15 (14.29%) LAN
11 14 (13.33%) SLA
11 14 (13.33%) Citrix
11 14 (13.33%) Document Management
12 13 (12.38%) Unix
13 12 (11.43%) WAN
14 11 (10.48%) Oracle
14 11 (10.48%) NetBackup
14 11 (10.48%) Windows Server
15 9 (8.57%) Oracle Database
15 9 (8.57%) Incident Management
15 9 (8.57%) Blackberry
16 8 (7.62%) Service Delivery
16 8 (7.62%) A+ Certification
16 8 (7.62%) MCP
16 8 (7.62%) Linux
17 7 (6.67%) VPN

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (14.29%) MS Exchange
2 4 (3.81%) Blackberry Enterprise Server
3 1 (0.95%) Exchange Server 2010
3 1 (0.95%) IBM Notes
Applications
1 35 (33.33%) MS Office
2 24 (22.86%) MS Excel
3 3 (2.86%) MS PowerPoint
4 1 (0.95%) MS Project
4 1 (0.95%) MS Visio
Business Applications
1 2 (1.90%) Remedy ITSM
Cloud Services
1 3 (2.86%) Google Apps
1 3 (2.86%) Office 365
2 1 (0.95%) Microsoft Azure
Communications & Networking
1 15 (14.29%) LAN
2 12 (11.43%) WAN
3 7 (6.67%) Firewall
3 7 (6.67%) VPN
4 4 (3.81%) DHCP
4 4 (3.81%) TCP/IP
5 3 (2.86%) DNS
5 3 (2.86%) Internet
6 2 (1.90%) Remote Desktop
6 2 (1.90%) SAN
6 2 (1.90%) Wi-Fi
6 2 (1.90%) WLAN
7 1 (0.95%) Intranet
7 1 (0.95%) IP Telephony
7 1 (0.95%) VoIP
Database & Business Intelligence
1 9 (8.57%) Oracle Database
2 2 (1.90%) SQL Server
3 1 (0.95%) MS Access
3 1 (0.95%) SQL Server 2000
3 1 (0.95%) SQL Server 2005
3 1 (0.95%) SQL Server 2008
General
1 24 (22.86%) Law
2 17 (16.19%) Legal
3 6 (5.71%) Finance
4 2 (1.90%) Danish Language
4 2 (1.90%) Finnish Language
4 2 (1.90%) Marketing
4 2 (1.90%) Norwegian Language
4 2 (1.90%) Swedish Language
4 2 (1.90%) Telecoms
5 1 (0.95%) German Language
5 1 (0.95%) Japanese Language
5 1 (0.95%) Mandarin Language
5 1 (0.95%) Manufacturing
5 1 (0.95%) Publishing
5 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.90%) Middleware
2 1 (0.95%) CSS
2 1 (0.95%) HTML
Miscellaneous
1 9 (8.57%) Blackberry
2 5 (4.76%) Smartphone
3 4 (3.81%) Analytical Skills
4 3 (2.86%) Management Information System
5 2 (1.90%) Economics
5 2 (1.90%) Enterprise Storage
5 2 (1.90%) EqualLogic
5 2 (1.90%) Mathematics
5 2 (1.90%) Private Cloud
6 1 (0.95%) Computer Science
6 1 (0.95%) Driving Licence
6 1 (0.95%) PDA
Operating Systems
1 78 (74.29%) Windows
2 16 (15.24%) Windows 7
3 13 (12.38%) Unix
4 11 (10.48%) Windows Server
5 8 (7.62%) Linux
6 4 (3.81%) Windows Server 2008
7 3 (2.86%) Windows Server 2012
8 2 (1.90%) Mac OS X
8 2 (1.90%) MVS
8 2 (1.90%) Windows 10
8 2 (1.90%) Windows XP
9 1 (0.95%) Red Hat Enterprise Linux
9 1 (0.95%) SUSE
9 1 (0.95%) Windows 8
Processes & Methodologies
1 36 (34.29%) ITIL
2 16 (15.24%) Service Management
3 14 (13.33%) Document Management
4 9 (8.57%) Incident Management
5 8 (7.62%) Service Delivery
6 6 (5.71%) ITSM
7 5 (4.76%) Ticket Management
8 4 (3.81%) Coaching
8 4 (3.81%) Root Cause Analysis
8 4 (3.81%) Stakeholder Management
9 3 (2.86%) CRM
9 3 (2.86%) ITIL V3
10 2 (1.90%) Change Management
10 2 (1.90%) Contingency Planning
10 2 (1.90%) Load Balancing
10 2 (1.90%) QMS
10 2 (1.90%) Quality Management
10 2 (1.90%) SOA
10 2 (1.90%) Trend Analysis
11 1 (0.95%) Risk Analysis
Programming Languages
1 19 (18.10%) SQL
2 1 (0.95%) C#
2 1 (0.95%) JavaScript
2 1 (0.95%) PHP
Qualifications
1 8 (7.62%) A+ Certification
1 8 (7.62%) MCP
2 6 (5.71%) Microsoft Certification
3 3 (2.86%) ITIL Certification
3 3 (2.86%) MCSE
3 3 (2.86%) Network+ Certification
4 2 (1.90%) Degree
4 2 (1.90%) MCDST
4 2 (1.90%) MCSA
4 2 (1.90%) Security Cleared
5 1 (0.95%) BC Cleared
5 1 (0.95%) MCTS
5 1 (0.95%) SC Cleared
Quality Assurance & Compliance
1 14 (13.33%) SLA
System Software
1 38 (36.19%) Active Directory
2 6 (5.71%) VMware Infrastructure
3 5 (4.76%) Hyper-V
4 3 (2.86%) XenApp
5 1 (0.95%) BitLocker
Systems Management
1 11 (10.48%) NetBackup
2 4 (3.81%) SCCM
Vendors
1 39 (37.14%) Microsoft
2 16 (15.24%) LANDesk
3 14 (13.33%) Citrix
4 11 (10.48%) Oracle
5 6 (5.71%) VMware
6 4 (3.81%) Remedy
7 3 (2.86%) Google
8 2 (1.90%) Apple
8 2 (1.90%) Avaya
8 2 (1.90%) Cisco
8 2 (1.90%) Dell
8 2 (1.90%) NetApp
8 2 (1.90%) Sun
9 1 (0.95%) Adobe
9 1 (0.95%) CA
9 1 (0.95%) IBM
9 1 (0.95%) Lotus
9 1 (0.95%) Mitel
9 1 (0.95%) Red Hat
9 1 (0.95%) SAP
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 10 hours ago
Stoke on Trent
Searchability
Salary: £18000 - £23000 per annum + Pension
Posted: 15 hours ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified Competitive Salary + Benefits
Posted: 11 hours ago
Coventry, West Midlands (County)
Informatiq Consulting
Salary: £18000 - £25000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 6 days ago
Burton-On-Trent, Staffordshire
Experis Ltd
Salary: £23000.00 per annum
Posted: 5 days ago
Sutton Coldfield, West Midlands (County)
Dignity Funerals
Salary: From £15,000 to £16,000 per annum
Posted: 10 days ago