The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 183 200 193
Rank change year-on-year
+17 -7
Permanent jobs requiring a Service Desk Analyst 51 28 31
As % of all permanent IT jobs located in the West Midlands 0.87% 0.49% 0.56%
As % of the Job Titles category 0.91% 0.51% 0.58%
Number of salaries quoted 41 27 26
Median salary £20,500 £21,000 £20,124
Median salary % change year-on-year
-2.38% +4.35%
90% offered a salary of more than £17,500 £18,000 £17,125
10% offered a salary of more than £25,000 £23,200 £22,500
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5585 5484 5349
As % of all permanent IT jobs located in the West Midlands 95.63% 95.79% 96.92%
Number of salaries quoted 4440 4516 4434
Median salary £37,500 £39,500 £38,500
Median salary % change year-on-year
-5.06% +2.59%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +15 15 £20,500 -2.38% 3
Birmingham -12 13 £20,500 -2.38% 3
Solihull +20 6 £21,000 -
Staffordshire +5 5 £23,000 -4.16% 1
West Bromwich - 5 £25,000 -
Shropshire -13 2 £17,250 +1.47% 2
Herefordshire - 2 £29,000 -
Warwickshire +3 1 £16,000 -15.78%
Sutton Coldfield - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 70 (76.09%) Windows
2 43 (46.74%) Microsoft
2 43 (46.74%) Active Directory
3 37 (40.22%) MS Office
4 32 (34.78%) ITIL
5 24 (26.09%) MS Excel
6 20 (21.74%) Windows 7
7 18 (19.57%) Windows Server
8 17 (18.48%) SQL
9 16 (17.39%) SLA
10 14 (15.22%) Service Management
10 14 (15.22%) Law
11 13 (14.13%) LAN
12 12 (13.04%) MS Exchange
12 12 (13.04%) Citrix
13 11 (11.96%) WAN
13 11 (11.96%) Legal
13 11 (11.96%) LANDesk
14 10 (10.87%) Incident Management
14 10 (10.87%) Unix
15 9 (9.78%) VPN
15 9 (9.78%) Oracle
15 9 (9.78%) NetBackup
16 8 (8.70%) Document Management
16 8 (8.70%) Oracle Database
16 8 (8.70%) Blackberry
16 8 (8.70%) Service Delivery
17 7 (7.61%) Finance
17 7 (7.61%) Smartphone
18 6 (6.52%) Firewall

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.04%) MS Exchange
2 5 (5.43%) Blackberry Enterprise Server
3 1 (1.09%) IBM Notes
Applications
1 37 (40.22%) MS Office
2 24 (26.09%) MS Excel
3 5 (5.43%) MS PowerPoint
4 1 (1.09%) MS Project
4 1 (1.09%) MS Visio
Business Applications
1 2 (2.17%) Remedy ITSM
Cloud Services
1 5 (5.43%) Office 365
2 3 (3.26%) Google Apps
3 1 (1.09%) Microsoft Azure
Communications & Networking
1 13 (14.13%) LAN
2 11 (11.96%) WAN
3 9 (9.78%) VPN
4 6 (6.52%) Firewall
5 3 (3.26%) DHCP
5 3 (3.26%) Remote Desktop
5 3 (3.26%) TCP/IP
6 2 (2.17%) DNS
7 1 (1.09%) Internet
7 1 (1.09%) Intranet
7 1 (1.09%) SAN
7 1 (1.09%) Wi-Fi
7 1 (1.09%) WLAN
Database & Business Intelligence
1 8 (8.70%) Oracle Database
2 1 (1.09%) MS Access
2 1 (1.09%) SQL Server
2 1 (1.09%) SQL Server 2000
2 1 (1.09%) SQL Server 2005
2 1 (1.09%) SQL Server 2008
General
1 14 (15.22%) Law
2 11 (11.96%) Legal
3 7 (7.61%) Finance
4 2 (2.17%) Danish Language
4 2 (2.17%) Finnish Language
4 2 (2.17%) Norwegian Language
4 2 (2.17%) Swedish Language
5 1 (1.09%) Japanese Language
5 1 (1.09%) Mandarin Language
5 1 (1.09%) Manufacturing
5 1 (1.09%) Marketing
5 1 (1.09%) Publishing
5 1 (1.09%) Retail
5 1 (1.09%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.09%) Middleware
Miscellaneous
1 8 (8.70%) Blackberry
2 7 (7.61%) Smartphone
3 4 (4.35%) Analytical Skills
4 3 (3.26%) Management Information System
5 2 (2.17%) Enterprise Storage
5 2 (2.17%) EqualLogic
5 2 (2.17%) Mathematics
6 1 (1.09%) Computer Science
6 1 (1.09%) Driving Licence
6 1 (1.09%) Economics
6 1 (1.09%) PDA
6 1 (1.09%) Private Cloud
Operating Systems
1 70 (76.09%) Windows
2 20 (21.74%) Windows 7
3 18 (19.57%) Windows Server
4 10 (10.87%) Unix
5 5 (5.43%) Linux
6 4 (4.35%) Windows Server 2008
7 3 (3.26%) Windows Server 2012
8 2 (2.17%) Windows 10
9 1 (1.09%) Mac OS X
9 1 (1.09%) MVS
9 1 (1.09%) Red Hat Enterprise Linux
9 1 (1.09%) SUSE
9 1 (1.09%) Windows 8
Processes & Methodologies
1 32 (34.78%) ITIL
2 14 (15.22%) Service Management
3 10 (10.87%) Incident Management
4 8 (8.70%) Document Management
4 8 (8.70%) Service Delivery
5 6 (6.52%) Ticket Management
6 5 (5.43%) ITSM
7 4 (4.35%) Root Cause Analysis
8 3 (3.26%) CRM
8 3 (3.26%) Software Deployment
9 2 (2.17%) Change Management
9 2 (2.17%) Contingency Planning
9 2 (2.17%) Password Management
9 2 (2.17%) QMS
9 2 (2.17%) Quality Management
9 2 (2.17%) Stakeholder Management
10 1 (1.09%) Asset Management
10 1 (1.09%) IT Asset Management
10 1 (1.09%) Resource Allocation
10 1 (1.09%) Risk Analysis
Programming Languages
1 17 (18.48%) SQL
Qualifications
1 5 (5.43%) A+ Certification
1 5 (5.43%) MCP
1 5 (5.43%) Microsoft Certification
2 3 (3.26%) ITIL Certification
2 3 (3.26%) MCSE
3 2 (2.17%) Degree
3 2 (2.17%) MCDST
3 2 (2.17%) MCSA
3 2 (2.17%) Security Cleared
4 1 (1.09%) BC Cleared
4 1 (1.09%) DV Cleared
4 1 (1.09%) MCTS
4 1 (1.09%) Network+ Certification
Quality Assurance & Compliance
1 16 (17.39%) SLA
System Software
1 43 (46.74%) Active Directory
2 5 (5.43%) Hyper-V
2 5 (5.43%) VMware Infrastructure
3 3 (3.26%) BitLocker
3 3 (3.26%) XenApp
Systems Management
1 9 (9.78%) NetBackup
2 3 (3.26%) SCCM
3 2 (2.17%) SCOM
Vendors
1 43 (46.74%) Microsoft
2 12 (13.04%) Citrix
3 11 (11.96%) LANDesk
4 9 (9.78%) Oracle
5 5 (5.43%) VMware
6 4 (4.35%) Remedy
7 3 (3.26%) Google
8 2 (2.17%) Cisco
8 2 (2.17%) Dell
8 2 (2.17%) NetApp
9 1 (1.09%) Adobe
9 1 (1.09%) CA
9 1 (1.09%) IBM
9 1 (1.09%) Lotus
9 1 (1.09%) Red Hat
9 1 (1.09%) SAP
Coventry, West Midlands (County)
Computer People
Salary: £20000.00 per annum
Posted: 8 hours ago
Coventry, West Midlands (County)
Robert Walters
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £16000 - £18500 per annum + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Met Police
Salary: £22,052 per annum plus £3,406 location allowance
Posted: 13 days ago
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 9 days ago
Birmingham, West Midlands (County)
Met Police
Salary: £25,336 per annum plus £3,406 location allowance
Posted: 13 days ago
Vauxhall, Shropshire
The SmartList
Posted: 27 days ago