The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 173 179 188
Rank change year-on-year
+6 +9
Permanent jobs requiring a Service Desk Analyst 33 30 13
As % of all permanent IT jobs located in the West Midlands 0.62% 0.54% 0.26%
As % of the Job Titles category 0.66% 0.57% 0.28%
Number of salaries quoted 22 28 13
Average salary £20,874 £20,250 £22,500
Average salary % change year-on-year
+3.08% -10.00%
90% offered a salary of more than £18,550 £18,350 £20,000
10% offered a salary of more than £22,500 £23,150 £30,000
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5038 5251 4678
As % of all permanent IT jobs located in the West Midlands 94.65% 94.89% 95.33%
Number of salaries quoted 4216 4399 4077
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Bromwich - 11 £18,750 -
Birmingham +5 7 £22,250 +8.53%
Staffordshire -3 7 £22,000 -12.00% 1
Worcestershire +3 3 £17,000 -17.07%
Solihull -2 2 £20,248 +6.56%
Wolverhampton - 2 £20,000 -
Coventry 0 1 £20,000 +2.16%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 July 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 52 (96.30%) Windows
2 32 (59.26%) Microsoft
2 32 (59.26%) Windows 7
3 29 (53.70%) Active Directory
4 28 (51.85%) MS Excel
5 27 (50.00%) Windows XP
5 27 (50.00%) Citrix
6 26 (48.15%) WAN
6 26 (48.15%) LAN
6 26 (48.15%) Blackberry
7 25 (46.30%) Blackberry Enterprise Server
8 24 (44.44%) MS Office
9 23 (42.59%) SLA
10 21 (38.89%) Microsoft Certification
10 21 (38.89%) ITIL
10 21 (38.89%) Windows Server 2003
11 17 (31.48%) McAfee
12 16 (29.63%) LANDesk
13 15 (27.78%) 3G
13 15 (27.78%) XenApp
14 14 (25.93%) PDA
14 14 (25.93%) VoIP
14 14 (25.93%) Broadband
14 14 (25.93%) MCSE
15 12 (22.22%) Asset Management
15 12 (22.22%) Service Management
16 11 (20.37%) Continuous Improvement
17 9 (16.67%) E-Commerce
18 7 (12.96%) ADSL
18 7 (12.96%) Telecoms

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 July 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (46.30%) Blackberry Enterprise Server
2 6 (11.11%) MS Exchange
3 4 (7.41%) Exchange Server 2000
4 2 (3.70%) Exchange Server 2003
4 2 (3.70%) Exchange Server 2010
5 1 (1.85%) IIS
5 1 (1.85%) IBM Notes
5 1 (1.85%) Exchange Server 2007
Applications
1 28 (51.85%) MS Excel
2 24 (44.44%) MS Office
Communications & Networking
1 26 (48.15%) LAN
1 26 (48.15%) WAN
2 15 (27.78%) 3G
3 14 (25.93%) VoIP
3 14 (25.93%) Broadband
4 7 (12.96%) ADSL
5 3 (5.56%) VPN
6 2 (3.70%) DNS
6 2 (3.70%) Internet
6 2 (3.70%) DHCP
6 2 (3.70%) TCP/IP
General
1 7 (12.96%) Telecoms
2 4 (7.41%) Legal
3 3 (5.56%) Law
4 1 (1.85%) Finance
Miscellaneous
1 26 (48.15%) Blackberry
2 14 (25.93%) PDA
3 7 (12.96%) Mathematics
4 1 (1.85%) Computer Science
Operating Systems
1 52 (96.30%) Windows
2 32 (59.26%) Windows 7
3 27 (50.00%) Windows XP
4 21 (38.89%) Windows Server 2003
5 6 (11.11%) Windows Server 2008
5 6 (11.11%) Windows 2000
6 5 (9.26%) Windows 8
7 1 (1.85%) Windows Server 2012
7 1 (1.85%) Windows 2000 Server
Processes & Methodologies
1 21 (38.89%) ITIL
2 12 (22.22%) Service Management
2 12 (22.22%) Asset Management
3 11 (20.37%) Continuous Improvement
4 9 (16.67%) E-Commerce
5 3 (5.56%) Stakeholder Management
6 1 (1.85%) Service Desk Management
6 1 (1.85%) Project Management
6 1 (1.85%) CRM
6 1 (1.85%) Document Management
6 1 (1.85%) Service Delivery
6 1 (1.85%) Change Management
Programming Languages
1 2 (3.70%) SQL
Qualifications
1 21 (38.89%) Microsoft Certification
2 14 (25.93%) MCSE
3 5 (9.26%) ITIL Certification
4 2 (3.70%) Degree
5 1 (1.85%) MOS
Quality Assurance & Compliance
1 23 (42.59%) SLA
System Software
1 29 (53.70%) Active Directory
2 15 (27.78%) XenApp
3 2 (3.70%) Terminal Services
4 1 (1.85%) VMware ESX
Systems Management
1 1 (1.85%) SCCM
Vendors
1 32 (59.26%) Microsoft
2 27 (50.00%) Citrix
3 17 (31.48%) McAfee
4 16 (29.63%) LANDesk
5 2 (3.70%) Adobe
6 1 (1.85%) VMware
6 1 (1.85%) Interwoven
6 1 (1.85%) Lotus
6 1 (1.85%) Apple
6 1 (1.85%) Sage
6 1 (1.85%) Cisco
Oldbury, West Midlands (County)
Coburg Banks IT
Salary: £30000 - £35000 per annum + Pension
Posted: 20 hours ago
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: 23 hours ago