The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 190 188 188
Rank change year-on-year
-2 0
Permanent jobs requiring a Service Desk Analyst 49 32 24
As % of all permanent IT jobs located in the West Midlands 0.79% 0.60% 0.48%
As % of the Job Titles category 0.82% 0.62% 0.50%
Number of salaries quoted 46 27 18
Median salary £21,500 £21,000 £18,500
Median salary % change year-on-year
+2.38% +13.51%
90% offered a salary of more than £17,750 £16,000 £17,000
10% offered a salary of more than £28,000 £23,000 £22,150
UK excluding London median salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5971 5160 4832
As % of all permanent IT jobs located in the West Midlands 96.26% 96.90% 96.72%
Number of salaries quoted 4733 4375 4040
Median salary £40,000 £40,000 £39,000
Median salary % change year-on-year
- +2.56%
90% offered a salary of more than £25,000 £25,000 £23,250
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 30 £22,000 +2.32%
Staffordshire +10 7 £19,000 -15.55% 1
Coventry +3 4 £20,500 -2.38% 1
Dudley +12 2 £26,500 +65.62%
Shropshire - 2 £17,000 -
Worcestershire -8 1 £19,000 -8.43%
Solihull - 1 £25,000 - 2
Sutton Coldfield - 1 £19,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 74 (67.89%) Windows
2 45 (41.28%) ITIL
3 36 (33.03%) Active Directory
4 32 (29.36%) Microsoft
5 31 (28.44%) MS Office
6 21 (19.27%) MS Excel
7 20 (18.35%) SLA
8 19 (17.43%) Law
9 18 (16.51%) Citrix
10 15 (13.76%) A+ Certification
10 15 (13.76%) MCP
11 13 (11.93%) LAN
11 13 (11.93%) Legal
11 13 (11.93%) Document Management
11 13 (11.93%) LANDesk
11 13 (11.93%) ITIL V3
12 12 (11.01%) Linux
13 11 (10.09%) MS Exchange
14 10 (9.17%) Windows XP
14 10 (9.17%) Blackberry
15 9 (8.26%) Service Management
15 9 (8.26%) Microsoft Certification
15 9 (8.26%) Unix
15 9 (8.26%) Windows 7
15 9 (8.26%) ITSM
15 9 (8.26%) Windows Server
16 8 (7.34%) Firewall
16 8 (7.34%) Swedish Language
16 8 (7.34%) Incident Management
17 7 (6.42%) WAN

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.09%) MS Exchange
2 3 (2.75%) Blackberry Enterprise Server
3 2 (1.83%) Exchange Server 2010
4 1 (0.92%) IBM Notes
Applications
1 31 (28.44%) MS Office
2 21 (19.27%) MS Excel
3 2 (1.83%) MS PowerPoint
3 2 (1.83%) MS Project
3 2 (1.83%) MS Visio
Business Applications
1 2 (1.83%) Remedy ITSM
Cloud Services
1 3 (2.75%) Google Apps
1 3 (2.75%) Office 365
Communications & Networking
1 13 (11.93%) LAN
2 8 (7.34%) Firewall
3 7 (6.42%) WAN
4 6 (5.50%) SAN
4 6 (5.50%) Wi-Fi
4 6 (5.50%) WLAN
5 5 (4.59%) TCP/IP
5 5 (4.59%) VPN
6 4 (3.67%) Remote Desktop
7 3 (2.75%) DHCP
7 3 (2.75%) DNS
7 3 (2.75%) Internet
7 3 (2.75%) VoIP
8 2 (1.83%) IP Telephony
Database & Business Intelligence
1 4 (3.67%) SQL Server
2 3 (2.75%) Data Mining
3 2 (1.83%) MS Access
3 2 (1.83%) Oracle Database
4 1 (0.92%) SQL Server 2000
4 1 (0.92%) SQL Server 2005
4 1 (0.92%) SQL Server 2008
General
1 19 (17.43%) Law
2 13 (11.93%) Legal
3 8 (7.34%) Swedish Language
4 6 (5.50%) Marketing
5 5 (4.59%) German Language
5 5 (4.59%) Retail
6 4 (3.67%) French Language
7 2 (1.83%) Danish Language
7 2 (1.83%) Finnish Language
7 2 (1.83%) Norwegian Language
7 2 (1.83%) Telecoms
8 1 (0.92%) Finance
8 1 (0.92%) Italian Language
8 1 (0.92%) Japanese Language
8 1 (0.92%) Mandarin Language
8 1 (0.92%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (5.50%) Middleware
2 1 (0.92%) COM
2 1 (0.92%) CSS
2 1 (0.92%) HTML
Miscellaneous
1 10 (9.17%) Blackberry
2 6 (5.50%) Economics
2 6 (5.50%) Private Cloud
3 4 (3.67%) Management Information System
4 1 (0.92%) Analytical Skills
4 1 (0.92%) Enterprise Storage
4 1 (0.92%) EqualLogic
4 1 (0.92%) Handset
4 1 (0.92%) PDA
Operating Systems
1 74 (67.89%) Windows
2 12 (11.01%) Linux
3 10 (9.17%) Windows XP
4 9 (8.26%) Unix
4 9 (8.26%) Windows 7
4 9 (8.26%) Windows Server
5 6 (5.50%) Mac OS X
5 6 (5.50%) MVS
5 6 (5.50%) Windows Server 2008
6 5 (4.59%) Windows Server 2012
7 2 (1.83%) Windows 8
8 1 (0.92%) Windows Server 2003
Processes & Methodologies
1 45 (41.28%) ITIL
2 13 (11.93%) Document Management
2 13 (11.93%) ITIL V3
3 9 (8.26%) ITSM
3 9 (8.26%) Service Management
4 8 (7.34%) Incident Management
5 7 (6.42%) Coaching
6 6 (5.50%) Load Balancing
6 6 (5.50%) Service Delivery
6 6 (5.50%) SOA
7 4 (3.67%) Trend Analysis
8 3 (2.75%) Performance Management
8 3 (2.75%) Risk Analysis
8 3 (2.75%) Stakeholder Management
8 3 (2.75%) Workflow
9 1 (0.92%) Change Control
9 1 (0.92%) Kalman Filter
9 1 (0.92%) Release Management
9 1 (0.92%) Root Cause Analysis
9 1 (0.92%) Service Desk Management
Programming Languages
1 5 (4.59%) SQL
2 1 (0.92%) C#
2 1 (0.92%) JavaScript
2 1 (0.92%) PHP
Qualifications
1 15 (13.76%) A+ Certification
1 15 (13.76%) MCP
2 9 (8.26%) Microsoft Certification
3 7 (6.42%) CCNA
3 7 (6.42%) Cisco Certification
4 6 (5.50%) Network+ Certification
5 3 (2.75%) MCSE
6 2 (1.83%) ITIL Certification
6 2 (1.83%) MCDST
6 2 (1.83%) MCSA
7 1 (0.92%) Degree
7 1 (0.92%) MCTS
7 1 (0.92%) SC Cleared
7 1 (0.92%) Security Cleared
Quality Assurance & Compliance
1 20 (18.35%) SLA
System Software
1 36 (33.03%) Active Directory
2 4 (3.67%) VMware Infrastructure
2 4 (3.67%) XenApp
3 2 (1.83%) Hyper-V
Systems Management
1 6 (5.50%) SCCM
2 3 (2.75%) NetBackup
3 1 (0.92%) Cisco CUCM
Vendors
1 32 (29.36%) Microsoft
2 18 (16.51%) Citrix
3 13 (11.93%) LANDesk
4 6 (5.50%) Apple
5 5 (4.59%) Remedy
6 4 (3.67%) VMware
7 3 (2.75%) Avaya
7 3 (2.75%) Google
7 3 (2.75%) Oracle
7 3 (2.75%) Sun
8 2 (1.83%) Adobe
8 2 (1.83%) Cisco
9 1 (0.92%) CA
9 1 (0.92%) Dell
9 1 (0.92%) HP
9 1 (0.92%) Lotus
9 1 (0.92%) Mitel
9 1 (0.92%) NetApp
9 1 (0.92%) Nokia
9 1 (0.92%) ServiceNow
Solihull, West Midlands (County)
Anderson Lamb
Salary: From £18,000 to £24,000 per annum Plus benefits
Posted: 4 hours ago
Tamworth, Staffordshire
Michael Bailey Associates
Salary: Market Rates
Posted: 4 days ago
Solihull
CPS Group Limited
Salary: £24000 - £26000 per annum + 20% Shift Allowance + Benefits
Posted: 13 days ago