The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 183 174 181
Rank change year-on-year
-9 +7
Permanent jobs requiring a Service Desk Analyst 30 28 13
As % of all permanent IT jobs located in the West Midlands 0.55% 0.51% 0.27%
As % of the Job Titles category 0.58% 0.54% 0.29%
Number of salaries quoted 27 25 12
Average salary £19,000 £20,000 £21,500
Average salary % change year-on-year
-5.00% -6.97%
90% offered a salary of more than £17,150 £17,000 £17,025
10% offered a salary of more than £22,500 £22,900 £24,850
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5203 5169 4550
As % of all permanent IT jobs located in the West Midlands 95.42% 94.72% 94.65%
Number of salaries quoted 4311 4390 3890
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 11 £18,750 +1.35%
Staffordshire -8 7 £22,000 -9.27%
Worcestershire -1 6 £17,000 -17.07%
Solihull -2 2 £20,248 +6.56%
Walsall - 1 £19,000 -
West Bromwich - 1 £19,000 -
Coventry - 1 - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 58 (84.06%) Windows
2 39 (56.52%) Microsoft
3 35 (50.72%) Windows 7
4 32 (46.38%) MS Excel
4 32 (46.38%) Active Directory
5 30 (43.48%) ITIL
6 29 (42.03%) LAN
6 29 (42.03%) WAN
7 27 (39.13%) Citrix
7 27 (39.13%) MS Office
8 26 (37.68%) Windows XP
8 26 (37.68%) Blackberry
9 25 (36.23%) Blackberry Enterprise Server
9 25 (36.23%) SLA
10 24 (34.78%) Microsoft Certification
11 21 (30.43%) Windows Server 2003
12 17 (24.64%) McAfee
13 16 (23.19%) LANDesk
14 15 (21.74%) XenApp
14 15 (21.74%) 3G
15 14 (20.29%) PDA
15 14 (20.29%) VoIP
15 14 (20.29%) Broadband
15 14 (20.29%) MCSE
16 12 (17.39%) Service Management
16 12 (17.39%) Asset Management
17 11 (15.94%) Continuous Improvement
18 10 (14.49%) Mathematics
18 10 (14.49%) Telecoms
18 10 (14.49%) ADSL

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (36.23%) Blackberry Enterprise Server
2 6 (8.70%) MS Exchange
3 4 (5.80%) Exchange Server 2000
4 2 (2.90%) Exchange Server 2003
4 2 (2.90%) Exchange Server 2010
5 1 (1.45%) IIS
5 1 (1.45%) IBM Notes
5 1 (1.45%) Exchange Server 2007
Applications
1 32 (46.38%) MS Excel
2 27 (39.13%) MS Office
Business Applications
1 3 (4.35%) Remedy ITSM
Communications & Networking
1 29 (42.03%) LAN
1 29 (42.03%) WAN
2 15 (21.74%) 3G
3 14 (20.29%) VoIP
3 14 (20.29%) Broadband
4 10 (14.49%) ADSL
5 3 (4.35%) VPN
5 3 (4.35%) DNS
5 3 (4.35%) Internet
6 2 (2.90%) DHCP
6 2 (2.90%) TCP/IP
7 1 (1.45%) Intranet
General
1 10 (14.49%) Telecoms
2 5 (7.25%) Legal
3 3 (4.35%) Law
4 1 (1.45%) Finance
Miscellaneous
1 26 (37.68%) Blackberry
2 14 (20.29%) PDA
3 10 (14.49%) Mathematics
Operating Systems
1 58 (84.06%) Windows
2 35 (50.72%) Windows 7
3 26 (37.68%) Windows XP
4 21 (30.43%) Windows Server 2003
5 6 (8.70%) Windows Server 2008
5 6 (8.70%) Windows 2000
5 6 (8.70%) Windows 8
6 1 (1.45%) Windows Server 2012
Processes & Methodologies
1 30 (43.48%) ITIL
2 12 (17.39%) Service Management
2 12 (17.39%) Asset Management
3 11 (15.94%) Continuous Improvement
4 9 (13.04%) E-Commerce
5 4 (5.80%) Stakeholder Management
5 4 (5.80%) Incident Management
6 3 (4.35%) ITSM
7 1 (1.45%) Service Delivery
7 1 (1.45%) Change Management
7 1 (1.45%) Project Management
7 1 (1.45%) CRM
7 1 (1.45%) Data Protection
7 1 (1.45%) Document Management
Programming Languages
1 4 (5.80%) SQL
2 1 (1.45%) C
Qualifications
1 24 (34.78%) Microsoft Certification
2 14 (20.29%) MCSE
3 8 (11.59%) ITIL Certification
4 2 (2.90%) Degree
5 1 (1.45%) Security Cleared
5 1 (1.45%) ITIL Foundation Certificate
5 1 (1.45%) MOS
5 1 (1.45%) MCP
Quality Assurance & Compliance
1 25 (36.23%) SLA
System Software
1 32 (46.38%) Active Directory
2 15 (21.74%) XenApp
3 2 (2.90%) Terminal Services
4 1 (1.45%) VMware ESX
Systems Management
1 1 (1.45%) SCCM
Vendors
1 39 (56.52%) Microsoft
2 27 (39.13%) Citrix
3 17 (24.64%) McAfee
4 16 (23.19%) LANDesk
5 3 (4.35%) Remedy
6 2 (2.90%) Adobe
7 1 (1.45%) Sun
7 1 (1.45%) Cisco
7 1 (1.45%) Interwoven
7 1 (1.45%) Lotus
7 1 (1.45%) Apple
7 1 (1.45%) Sage
7 1 (1.45%) VMware
Coventry
Trinity
Salary: £17,500 day shift
Posted: 10 hours ago