The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 164 175 188
Rank change year-on-year
+11 +13
Permanent jobs requiring a Service Desk Analyst 51 32 12
As % of all permanent IT jobs located in the West Midlands 0.94% 0.65% 0.25%
As % of the Job Titles category 0.98% 0.68% 0.26%
Number of salaries quoted 42 30 11
Average salary £20,248 £20,500 £17,000
Average salary % change year-on-year
-1.22% +20.58%
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5200 4712 4592
As % of all permanent IT jobs located in the West Midlands 95.48% 94.98% 96.43%
Number of salaries quoted 4614 3983 4031
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 19 December 2014.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 12 £20,000 -9.09%
Coventry - 10 £26,250 -
Staffordshire +9 8 £22,500 - 1
Warwickshire +3 8 £18,000 -4.63%
Solihull -5 5 £21,124 +1.80%
Walsall - 2 £18,500 -
West Bromwich - 2 £17,875 -
Shropshire -8 1 £18,000 -10.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 52 (56.52%) Windows
2 48 (52.17%) Microsoft
3 46 (50.00%) ITIL
4 45 (48.91%) Active Directory
5 32 (34.78%) MS Office
6 28 (30.43%) SLA
7 27 (29.35%) MS Excel
8 25 (27.17%) Windows 7
9 17 (18.48%) LAN
10 16 (17.39%) ITIL Certification
11 14 (15.22%) Windows 8
12 13 (14.13%) WAN
13 12 (13.04%) Incident Management
14 11 (11.96%) Windows XP
15 10 (10.87%) Windows Server 2003
16 9 (9.78%) Windows Server 2008
16 9 (9.78%) Internet
16 9 (9.78%) Stakeholder Management
16 9 (9.78%) Telecoms
16 9 (9.78%) Mathematics
17 8 (8.70%) Microsoft Certification
17 8 (8.70%) Citrix
17 8 (8.70%) ADSL
18 7 (7.61%) Remedy
18 7 (7.61%) ITSM
18 7 (7.61%) Remedy ITSM
18 7 (7.61%) Finance
19 6 (6.52%) Blackberry
19 6 (6.52%) SQL
19 6 (6.52%) MCP

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.43%) MS Exchange
2 4 (4.35%) Blackberry Enterprise Server
3 3 (3.26%) IBM Notes
3 3 (3.26%) Exchange Server 2010
4 1 (1.09%) Exchange Server 2000
4 1 (1.09%) Confluence
Applications
1 32 (34.78%) MS Office
2 27 (29.35%) MS Excel
3 4 (4.35%) MS PowerPoint
Business Applications
1 7 (7.61%) Remedy ITSM
Communications & Networking
1 17 (18.48%) LAN
2 13 (14.13%) WAN
3 9 (9.78%) Internet
4 8 (8.70%) ADSL
5 5 (5.43%) TCP/IP
5 5 (5.43%) VPN
6 3 (3.26%) Intranet
7 2 (2.17%) SNA
7 2 (2.17%) DNS
8 1 (1.09%) Broadband
8 1 (1.09%) VoIP
8 1 (1.09%) Ethernet
8 1 (1.09%) DSL
8 1 (1.09%) Firewall
8 1 (1.09%) IP Telephony
8 1 (1.09%) Structured Cabling
Database & Business Intelligence
1 3 (3.26%) SQL Server
2 1 (1.09%) BusinessObjects
General
1 9 (9.78%) Telecoms
2 7 (7.61%) Finance
3 4 (4.35%) Legal
4 3 (3.26%) Marketing
5 1 (1.09%) Banking
5 1 (1.09%) Law
Miscellaneous
1 9 (9.78%) Mathematics
2 6 (6.52%) Blackberry
3 5 (5.43%) Analytical Skills
4 4 (4.35%) PDA
5 3 (3.26%) Credit Risk
6 2 (2.17%) Statistics
7 1 (1.09%) Management Information System
7 1 (1.09%) Enterprise Software
Operating Systems
1 52 (56.52%) Windows
2 25 (27.17%) Windows 7
3 14 (15.22%) Windows 8
4 11 (11.96%) Windows XP
5 10 (10.87%) Windows Server 2003
6 9 (9.78%) Windows Server 2008
7 2 (2.17%) UNIX
8 1 (1.09%) Windows 2000
Processes & Methodologies
1 46 (50.00%) ITIL
2 12 (13.04%) Incident Management
3 9 (9.78%) Stakeholder Management
4 7 (7.61%) ITSM
5 5 (5.43%) Problem Management
6 4 (4.35%) Mentoring
7 3 (3.26%) Data Protection
8 2 (2.17%) Analytics
8 2 (2.17%) CRM
8 2 (2.17%) E-Commerce
8 2 (2.17%) ERP
8 2 (2.17%) Service Management
9 1 (1.09%) Service Delivery
9 1 (1.09%) Risk Management
9 1 (1.09%) Information Security
9 1 (1.09%) SAP Implementation
9 1 (1.09%) Coaching
Programming Languages
1 6 (6.52%) SQL
2 4 (4.35%) C
Qualifications
1 16 (17.39%) ITIL Certification
2 8 (8.70%) Microsoft Certification
3 6 (6.52%) MCP
4 2 (2.17%) Security Cleared
4 2 (2.17%) ITIL Foundation Certificate
5 1 (1.09%) Degree
5 1 (1.09%) BC Cleared
Quality Assurance & Compliance
1 28 (30.43%) SLA
System Software
1 45 (48.91%) Active Directory
2 4 (4.35%) Terminal Services
Systems Management
1 3 (3.26%) Unicenter
Vendors
1 48 (52.17%) Microsoft
2 8 (8.70%) Citrix
3 7 (7.61%) Remedy
4 3 (3.26%) Lotus
4 3 (3.26%) Sun
5 2 (2.17%) SAP
5 2 (2.17%) Cisco
5 2 (2.17%) McAfee
6 1 (1.09%) VMware
6 1 (1.09%) LANDesk
6 1 (1.09%) Business Objects
6 1 (1.09%) JD Edwards
6 1 (1.09%) Avaya
Lichfield, Staffordshire
Spring Technology
Salary: £18000.00 - £21000.00 per annum
Posted: Yesterday