The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 179 170 187
Rank change year-on-year
-9 +17
Permanent jobs requiring a Service Desk Analyst 47 33 17
As % of all permanent IT jobs located in the West Midlands 0.82% 0.63% 0.36%
As % of the Job Titles category 0.86% 0.66% 0.38%
Number of salaries quoted 40 29 15
Average salary £18,625 £21,000 £20,000
Average salary % change year-on-year
-11.30% +5.00%
90% offered a salary of more than £17,790 £17,200 £17,500
10% offered a salary of more than £26,050 £31,100 £23,250
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5474 4973 4432
As % of all permanent IT jobs located in the West Midlands 95.18% 95.67% 95.05%
Number of salaries quoted 4702 4246 3804
Average salary £38,500 £37,500 £37,500
Average salary % change year-on-year
+2.66% -
90% offered a salary of more than £23,750 £23,500 £25,000
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 23 October 2014.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -20 15 £18,500 -12.94% 2
Coventry - 8 £26,250 -
Warwickshire +2 6 £18,000 -12.19%
Staffordshire -9 6 £22,500 +2.27% 2
Worcestershire -3 5 £18,000 -5.26%
Walsall - 3 £19,000 -
West Bromwich - 2 £17,875 -
Solihull - 1 £32,500 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 October 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 50 (62.50%) Windows
2 41 (51.25%) Microsoft
3 38 (47.50%) ITIL
4 33 (41.25%) Active Directory
5 31 (38.75%) MS Excel
6 29 (36.25%) Windows 7
7 28 (35.00%) SLA
8 24 (30.00%) MS Office
9 22 (27.50%) LAN
9 22 (27.50%) Citrix
10 21 (26.25%) WAN
11 20 (25.00%) Windows XP
12 19 (23.75%) Blackberry
13 18 (22.50%) Microsoft Certification
14 17 (21.25%) Blackberry Enterprise Server
15 16 (20.00%) Windows Server 2003
16 12 (15.00%) McAfee
16 12 (15.00%) LANDesk
17 11 (13.75%) 3G
17 11 (13.75%) PDA
17 11 (13.75%) ITIL Certification
18 10 (12.50%) VoIP
18 10 (12.50%) Broadband
18 10 (12.50%) MCSE
18 10 (12.50%) Incident Management
18 10 (12.50%) Service Management
18 10 (12.50%) XenApp
19 9 (11.25%) Continuous Improvement
19 9 (11.25%) Coaching
19 9 (11.25%) Asset Management

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 October 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (21.25%) Blackberry Enterprise Server
2 5 (6.25%) MS Exchange
3 3 (3.75%) Exchange Server 2000
3 3 (3.75%) IBM Notes
4 2 (2.50%) Exchange Server 2010
5 1 (1.25%) Exchange Server 2003
5 1 (1.25%) Exchange Server 2007
Applications
1 31 (38.75%) MS Excel
2 24 (30.00%) MS Office
3 1 (1.25%) MS PowerPoint
Business Applications
1 7 (8.75%) Remedy ITSM
Communications & Networking
1 22 (27.50%) LAN
2 21 (26.25%) WAN
3 11 (13.75%) 3G
4 10 (12.50%) VoIP
4 10 (12.50%) Broadband
5 8 (10.00%) ADSL
6 4 (5.00%) Internet
6 4 (5.00%) DNS
7 3 (3.75%) Intranet
7 3 (3.75%) TCP/IP
7 3 (3.75%) VPN
8 2 (2.50%) DHCP
9 1 (1.25%) SNA
General
1 8 (10.00%) Telecoms
2 6 (7.50%) Legal
3 4 (5.00%) Finance
4 2 (2.50%) Law
4 2 (2.50%) Marketing
Miscellaneous
1 19 (23.75%) Blackberry
2 11 (13.75%) PDA
3 8 (10.00%) Mathematics
4 2 (2.50%) Statistics
4 2 (2.50%) Credit Risk
4 2 (2.50%) Analytical Skills
Operating Systems
1 50 (62.50%) Windows
2 29 (36.25%) Windows 7
3 20 (25.00%) Windows XP
4 16 (20.00%) Windows Server 2003
5 8 (10.00%) Windows 8
6 6 (7.50%) Windows Server 2008
7 5 (6.25%) Windows 2000
8 1 (1.25%) Windows Server 2012
8 1 (1.25%) UNIX
Processes & Methodologies
1 38 (47.50%) ITIL
2 10 (12.50%) Incident Management
2 10 (12.50%) Service Management
3 9 (11.25%) Continuous Improvement
3 9 (11.25%) Coaching
3 9 (11.25%) Asset Management
4 7 (8.75%) ITSM
5 6 (7.50%) E-Commerce
6 5 (6.25%) Stakeholder Management
7 4 (5.00%) Problem Management
8 3 (3.75%) Data Protection
9 2 (2.50%) Mentoring
10 1 (1.25%) Analytics
10 1 (1.25%) Document Management
10 1 (1.25%) Information Security
10 1 (1.25%) ERP
10 1 (1.25%) CRM
Programming Languages
1 5 (6.25%) SQL
2 3 (3.75%) C
Qualifications
1 18 (22.50%) Microsoft Certification
2 11 (13.75%) ITIL Certification
3 10 (12.50%) MCSE
4 3 (3.75%) MCP
5 2 (2.50%) Degree
5 2 (2.50%) ITIL Foundation Certificate
6 1 (1.25%) Security Cleared
6 1 (1.25%) MOS
Quality Assurance & Compliance
1 28 (35.00%) SLA
System Software
1 33 (41.25%) Active Directory
2 10 (12.50%) XenApp
3 2 (2.50%) Terminal Services
Systems Management
1 2 (2.50%) Unicenter
Vendors
1 41 (51.25%) Microsoft
2 22 (27.50%) Citrix
3 12 (15.00%) McAfee
3 12 (15.00%) LANDesk
4 7 (8.75%) Remedy
5 3 (3.75%) Lotus
6 2 (2.50%) Adobe
6 2 (2.50%) Sun
6 2 (2.50%) Cisco
7 1 (1.25%) VMware
7 1 (1.25%) Apple
7 1 (1.25%) Interwoven
West Midlands
ReThink Recruitment
Salary: £28000.00 - £30000.00 per annum + BENEFITS
Posted: 55 minutes ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £18000 - £20000 per month
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £22k - 24k per year + Bonus & Shift Allowance
Posted: 5 days ago
South Birmingham, United Kingdom
Metropolitan Police
Salary: Circa £21,709 plus Shift Disturbance Allowance
Posted: 19 days ago
Market Drayton, Shropshire
Culina Logistics
Salary: From £19,000 to £23,000 per annum + Bonus + On call allowance
Posted: 26 days ago