The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 174 177 177
Rank change year-on-year
+3 0
Permanent jobs requiring a Service Desk Analyst 23 25 16
As % of all permanent IT jobs located in the West Midlands 0.47% 0.50% 0.34%
As % of the Job Titles category 0.49% 0.52% 0.36%
Number of salaries quoted 19 23 13
Average salary £18,500 £19,309 £24,500
Average salary % change year-on-year
-4.18% -21.18%
90% offered a salary of more than £17,000 £17,500 £18,560
10% offered a salary of more than £22,100 £23,500 £44,500
UK excluding London average salary £21,000 £21,000 £22,000
% change year-on-year
- -4.54%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4722 4767 4494
As % of all permanent IT jobs located in the West Midlands 95.49% 95.17% 95.98%
Number of salaries quoted 3941 3993 3869
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Salary Trend in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 18 April 2014.

Service Desk Analyst Salary Histogram in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
West Bromwich - 8 £18,500 -
Worcestershire - 4 £17,000 -
Staffordshire - 3 £19,000 -
Birmingham -1 2 £19,750 -5.47%
Wolverhampton - 2 - - 2
Shropshire - 2 £20,000 -
Walsall - 1 £19,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 36 (80.00%) Windows
2 30 (66.67%) Microsoft
3 20 (44.44%) Active Directory
3 20 (44.44%) ITIL
3 20 (44.44%) SLA
4 18 (40.00%) Windows XP
5 17 (37.78%) MS Office
5 17 (37.78%) Windows 7
6 15 (33.33%) MS Excel
7 14 (31.11%) Windows Server 2003
7 14 (31.11%) Citrix
8 12 (26.67%) LAN
9 11 (24.44%) WAN
10 10 (22.22%) Windows Server 2008
11 9 (20.00%) Blackberry
11 9 (20.00%) Blackberry Enterprise Server
11 9 (20.00%) Microsoft Certification
12 7 (15.56%) SQL Server
13 6 (13.33%) MS Exchange
13 6 (13.33%) Degree
13 6 (13.33%) McAfee
13 6 (13.33%) Windows 2000 Server
13 6 (13.33%) Computer Science
13 6 (13.33%) Service Desk Management
13 6 (13.33%) XenApp
14 5 (11.11%) LANDesk
14 5 (11.11%) Exchange Server 2010
14 5 (11.11%) VMware
15 4 (8.89%) Telecoms
15 4 (8.89%) Legal

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (20.00%) Blackberry Enterprise Server
2 6 (13.33%) MS Exchange
3 5 (11.11%) Exchange Server 2010
4 1 (2.22%) Lync
4 1 (2.22%) WorkSite
4 1 (2.22%) IIS
4 1 (2.22%) Exchange Server 2000
4 1 (2.22%) Exchange Server 2003
Applications
1 17 (37.78%) MS Office
2 15 (33.33%) MS Excel
3 3 (6.67%) AutoCAD
Communications & Networking
1 12 (26.67%) LAN
2 11 (24.44%) WAN
3 4 (8.89%) 3G
3 4 (8.89%) ADSL
3 4 (8.89%) Broadband
3 4 (8.89%) VPN
3 4 (8.89%) VoIP
4 2 (4.44%) Structured Cabling
5 1 (2.22%) Intranet
Database & Business Intelligence
1 7 (15.56%) SQL Server
General
1 4 (8.89%) Telecoms
1 4 (8.89%) Legal
2 3 (6.67%) Law
3 1 (2.22%) Back Office
Miscellaneous
1 9 (20.00%) Blackberry
2 6 (13.33%) Computer Science
3 4 (8.89%) Mathematics
3 4 (8.89%) PDA
4 1 (2.22%) iPhone
4 1 (2.22%) Management Information System
Operating Systems
1 36 (80.00%) Windows
2 18 (40.00%) Windows XP
3 17 (37.78%) Windows 7
4 14 (31.11%) Windows Server 2003
5 10 (22.22%) Windows Server 2008
6 6 (13.33%) Windows 2000 Server
7 4 (8.89%) Linux
8 1 (2.22%) Android
8 1 (2.22%) Windows 2000
8 1 (2.22%) Windows Mobile
Processes & Methodologies
1 20 (44.44%) ITIL
2 6 (13.33%) Service Desk Management
3 4 (8.89%) Asset Management
3 4 (8.89%) Service Management
4 3 (6.67%) E-Commerce
5 2 (4.44%) Service Delivery
5 2 (4.44%) Problem Management
5 2 (4.44%) Continuous Improvement
6 1 (2.22%) Risk Analysis
6 1 (2.22%) Time Management
6 1 (2.22%) Data Protection
6 1 (2.22%) CRM
6 1 (2.22%) Change Management
6 1 (2.22%) ITSM
6 1 (2.22%) Project Management
Programming Languages
1 4 (8.89%) SQL
2 2 (4.44%) C
Qualifications
1 9 (20.00%) Microsoft Certification
2 6 (13.33%) Degree
3 4 (8.89%) MCSE
4 1 (2.22%) HND
4 1 (2.22%) MCSA
4 1 (2.22%) A+ Certification
4 1 (2.22%) ITIL Certification
Quality Assurance & Compliance
1 20 (44.44%) SLA
2 1 (2.22%) QA
System Software
1 20 (44.44%) Active Directory
2 6 (13.33%) XenApp
3 4 (8.89%) Hyper-V
3 4 (8.89%) VMware Infrastructure
4 1 (2.22%) Terminal Services
4 1 (2.22%) VMware ESX
Systems Management
1 4 (8.89%) SCDPM
2 3 (6.67%) SCCM
Vendors
1 30 (66.67%) Microsoft
2 14 (31.11%) Citrix
3 6 (13.33%) McAfee
4 5 (11.11%) LANDesk
4 5 (11.11%) VMware
5 1 (2.22%) Sage
Wolverhampton
Hays IT - Uk Posting account
Salary: £10.00 - £11.00 per hour
Posted: 15 days ago
Wolverhampton
Hays IT - Uk Posting account
Salary: £13.00 - £14.00 per hour
Posted: 15 days ago