Permanent IT Jobs Contract IT Jobs
Job Type
Source

The table below looks at the demand for the Service Desk Analyst role in IT jobs within the West Midlands region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 10 October 2008 with a comparison to the same period last year.

 Service Desk Analyst
Location
3 months to
10 Oct 2008
Same period last year
Rank177196
Rank change on same period last yearUp+19
Matching permanent IT job ads4239
As % of all UK permanent IT job ads sampled0.024 %0.017 %
As % of the category below0.565 %0.462 %
Salaries quoted4031
Average minimum salary£19,790£16,933
Average salary£20,780£17,895
% change on same period last year+16.11 %
Average maximum salary£21,769£18,857
UK excluding London average salary£20,208£21,506
% change on same period last year-6.03 %
West Midlands IT Job Market, Job TitlesJob Titles
West Midlands
Matching permanent IT job ads74358441
As % of all UK permanent IT job ads sampled4.304 %3.632 %
Salaries quoted63407266
Average minimum salary£33,147£33,399
Average salary£36,157£36,208
% change on same period last year-0.14 %
Average maximum salary£39,167£39,017
UK excluding London average salary£38,208£39,261
% change on same period last year-2.68 %
Service Desk Analyst EnglandService Desk Analyst
England

Service Desk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Desk Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Service Desk Analyst Demand Trend

Service Desk Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Midlands region.

West Midlands Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 10 October 2008.

West Midlands Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
BirminghamUp+1316£19,511-8.06 %
HerefordshireUp+1212£24,000-
SolihullUp+45£23,150+101.30 %
WarwickshireUp+34£17,625-4.72 %
CoventryDown-23£17,189+36.24 %
DudleyNew entry-3£17,000-
Service Desk Analyst EnglandService Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

164 (76.19 %)ITIL
230 (35.71 %)Service Management
329 (34.52 %)Windows
329 (34.52 %)MS Office
428 (33.33 %)Government
524 (28.57 %)Incident Management
622 (26.19 %)Local Government
720 (23.81 %)Health
720 (23.81 %)Lotus Notes
720 (23.81 %)Lotus
819 (22.62 %)Education
918 (21.43 %)Active Directory
1017 (20.24 %)Windows XP
1115 (17.86 %)MS Excel
1214 (16.67 %)Microsoft
1214 (16.67 %)Remedy
1313 (15.48 %)Microsoft Certification
1412 (14.29 %)SLA
159 (10.71 %)Citrix
168 (9.524 %)MS Exchange
168 (9.524 %)Exchange Server 2003
177 (8.333 %)MCSE
177 (8.333 %)Windows 2000
177 (8.333 %)MCP
177 (8.333 %)TCP/IP
177 (8.333 %)Novell
186 (7.143 %)Windows NT
186 (7.143 %)Czech Language
186 (7.143 %)Problem Management
186 (7.143 %)Windows 2000 Server

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

West Midlands IT Job Market, Application PlatformsApplication Platforms
120 (23.81 %)Lotus Notes
28 (9.524 %)MS Exchange
28 (9.524 %)Exchange Server 2003
34 (4.762 %)WebLogic
34 (4.762 %)Exchange Server 5.5
34 (4.762 %)GroupWise
34 (4.762 %)Exchange Server 2007
43 (3.571 %)Blackberry Enterprise Server
51 (1.190 %)SharePoint
51 (1.190 %)WorkSite
West Midlands IT Job Market, ApplicationsApplications
129 (34.52 %)MS Office
215 (17.86 %)MS Excel
31 (1.190 %)DeltaView
West Midlands IT Job Market, Business ApplicationsBusiness Applications
11 (1.190 %)Movex
West Midlands IT Job Market, Communications & NetworkingCommunications & Networking
17 (8.333 %)TCP/IP
24 (4.762 %)VPN
24 (4.762 %)LAN
31 (1.190 %)VoIP
West Midlands IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
14 (4.762 %)BusinessObjects
West Midlands IT Job Market, GeneralGeneral
128 (33.33 %)Government
222 (26.19 %)Local Government
320 (23.81 %)Health
419 (22.62 %)Education
56 (7.143 %)Retail
65 (5.952 %)Finance
73 (3.571 %)Pensions
82 (2.381 %)Law
91 (1.190 %)Banking
91 (1.190 %)Pharmaceutical
91 (1.190 %)Back Office
West Midlands IT Job Market, MiscellaneousMiscellaneous
16 (7.143 %)Czech Language
24 (4.762 %)Blackberry
33 (3.571 %)Pocket PC
33 (3.571 %)PDA
42 (2.381 %)AS400
51 (1.190 %)Mathematics
51 (1.190 %)Management Information System
West Midlands IT Job Market, Operating SystemsOperating Systems
129 (34.52 %)Windows
217 (20.24 %)Windows XP
37 (8.333 %)Windows 2000
46 (7.143 %)Windows NT
46 (7.143 %)Windows 2000 Server
54 (4.762 %)NetWare
54 (4.762 %)Windows Server 2003
54 (4.762 %)Windows Vista
63 (3.571 %)UNIX
West Midlands IT Job Market, Processes & MethodologiesProcesses & Methodologies
164 (76.19 %)ITIL
230 (35.71 %)Service Management
324 (28.57 %)Incident Management
46 (7.143 %)Problem Management
55 (5.952 %)Security Cleared
55 (5.952 %)Service Delivery
64 (4.762 %)Information Security
73 (3.571 %)CAD
82 (2.381 %)Release Management
82 (2.381 %)Change Management
82 (2.381 %)ITSM
91 (1.190 %)Identity Management
91 (1.190 %)Practice Management
91 (1.190 %)Document Management
91 (1.190 %)CRM
91 (1.190 %)ERP
91 (1.190 %)QMS
West Midlands IT Job Market, QualificationsQualifications
113 (15.48 %)Microsoft Certification
27 (8.333 %)MCP
27 (8.333 %)MCSE
34 (4.762 %)A+ Certification
34 (4.762 %)Network+ Certification
42 (2.381 %)ITIL Certification
51 (1.190 %)CCNA
51 (1.190 %)Cisco Certification
West Midlands IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
112 (14.29 %)SLA
24 (4.762 %)ISO27001
West Midlands IT Job Market, System SoftwareSystem Software
118 (21.43 %)Active Directory
24 (4.762 %)MetaFrame
33 (3.571 %)Terminal Server
West Midlands IT Job Market, Systems ManagementSystems Management
15 (5.952 %)Systems Management Server (SMS)
24 (4.762 %)ZENworks
33 (3.571 %)MAILsweeper
33 (3.571 %)DameWare
West Midlands IT Job Market, VendorsVendors
120 (23.81 %)Lotus
214 (16.67 %)Microsoft
214 (16.67 %)Remedy
39 (10.71 %)Citrix
47 (8.333 %)Novell
55 (5.952 %)LANDesk
64 (4.762 %)BEA
64 (4.762 %)Business Objects
73 (3.571 %)Adobe
73 (3.571 %)Mapinfo
73 (3.571 %)Symantec
73 (3.571 %)McAfee Security
73 (3.571 %)Sophos
82 (2.381 %)BMC
82 (2.381 %)Cognos
91 (1.190 %)Cisco