Customer Service Jobs in Gloucester

Customer Service
Gloucestershire > Gloucester

The following table provides summary statistics for permanent job vacancies advertised in Gloucester with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 58 53 61
Rank change year-on-year -5 +8 -48
Permanent jobs citing Customer Service 19 31 24
As % of all permanent jobs advertised in Gloucester 3.43% 5.40% 4.49%
As % of the Processes & Methodologies category 3.94% 5.52% 4.57%
Number of salaries quoted 14 9 15
10th Percentile £18,250 £28,250 £21,500
25th Percentile £30,000 £30,500 £23,000
Median annual salary (50th Percentile) £39,882 £31,000 £65,000
Median % change year-on-year +28.65% -52.31% +150.00%
75th Percentile £41,193 £63,750 £67,500
90th Percentile £47,358 £65,250 -
Gloucestershire median annual salary £31,375 £31,000 £26,250
% change year-on-year +1.21% +18.10% +5.00%

All Process and Methodology Skills
Gloucester

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucester with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 482 562 525
As % of all permanent jobs advertised in Gloucester 87.00% 97.91% 98.31%
Number of salaries quoted 235 134 130
10th Percentile £34,000 £29,608 £28,625
25th Percentile £38,572 £40,875 £36,250
Median annual salary (50th Percentile) £50,000 £55,250 £48,000
Median % change year-on-year -9.50% +15.10% -
75th Percentile £60,000 £71,231 £62,500
90th Percentile £69,000 £78,250 £68,750
Gloucestershire median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +1.01%

Customer Service
Job Vacancy Trend in Gloucester

Job postings citing Customer Service as a proportion of all IT jobs advertised in Gloucester.

Job vacancy trend for Customer Service in Gloucester

Customer Service
Salary Trend in Gloucester

3-month moving average salary quoted in jobs citing Customer Service in Gloucester.

Salary trend for Customer Service in Gloucester

Customer Service
Salary Histogram in Gloucester

Salary distribution for jobs citing Customer Service in Gloucester over the 6 months to 23 May 2024.

Salary histogram for Customer Service in Gloucester

Customer Service
Co-occurring Skills and Capabilities in Gloucester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (21.05%) SharePoint
2 3 (15.79%) Microsoft Exchange
Applications
1 1 (5.26%) Microsoft Office
Cloud Services
1 9 (47.37%) Microsoft 365
2 2 (10.53%) Azure
2 2 (10.53%) OneDrive
Communications & Networking
1 4 (21.05%) Firewall
2 3 (15.79%) Remote Desktop
3 2 (10.53%) Fibre Channel
3 2 (10.53%) iSCSI
3 2 (10.53%) LAN
3 2 (10.53%) NAS
3 2 (10.53%) SAN
3 2 (10.53%) VLAN
3 2 (10.53%) VPN
3 2 (10.53%) WAN
3 2 (10.53%) WLAN
4 1 (5.26%) Wireless
Database & Business Intelligence
1 2 (10.53%) Amazon RDS
General
1 9 (47.37%) Social Skills
2 7 (36.84%) Legal
2 7 (36.84%) Local Government
3 2 (10.53%) Analytical Skills
3 2 (10.53%) Organisational Skills
4 1 (5.26%) Finance
4 1 (5.26%) Presentation Skills
Job Titles
1 7 (36.84%) Lead
2 3 (15.79%) IT Technician
3 2 (10.53%) 1st Line Support
3 2 (10.53%) 1st Line Support Technician
3 2 (10.53%) Infrastructure Engineer
3 2 (10.53%) IT Engineer
3 2 (10.53%) IT Support
3 2 (10.53%) IT Support Engineer
3 2 (10.53%) Support Engineer
3 2 (10.53%) Support Technician
4 1 (5.26%) Project Manager
4 1 (5.26%) Senior
4 1 (5.26%) Senior Manager
4 1 (5.26%) Senior Project Manager
Miscellaneous
1 4 (21.05%) Driving Licence
2 1 (5.26%) Self-Motivation
Operating Systems
1 6 (31.58%) Windows
2 1 (5.26%) Apple iOS
2 1 (5.26%) Windows Server
Processes & Methodologies
1 9 (47.37%) Agile
2 7 (36.84%) Continuous Improvement
2 7 (36.84%) Problem-Solving
3 3 (15.79%) ITIL
3 3 (15.79%) Project Delivery
4 2 (10.53%) Analytical Thinking
4 2 (10.53%) Infrastructure Engineering
4 2 (10.53%) Mathematics
4 2 (10.53%) Mentoring
4 2 (10.53%) Presales
4 2 (10.53%) PRINCE2
4 2 (10.53%) Proactive Maintenance
5 1 (5.26%) Cash Management
5 1 (5.26%) Cloud Security
5 1 (5.26%) Commercial Awareness
5 1 (5.26%) Customer Experience
5 1 (5.26%) Customer Requirements
5 1 (5.26%) Objectives and Key Results
5 1 (5.26%) Performance Improvement
5 1 (5.26%) Project Management
Qualifications
1 4 (21.05%) Microsoft Certification
2 2 (10.53%) DBS Check
2 2 (10.53%) Degree
2 2 (10.53%) ITIL Certification
2 2 (10.53%) MCSE
Quality Assurance & Compliance
1 2 (10.53%) QA
2 1 (5.26%) PMO
System Software
1 6 (31.58%) Active Directory
2 2 (10.53%) Terminal Server
3 1 (5.26%) XenApp
3 1 (5.26%) XenDesktop
Systems Management
1 3 (15.79%) SCCM
2 2 (10.53%) Microsoft Intune
Vendors
1 10 (52.63%) Microsoft
2 3 (15.79%) Cisco
3 1 (5.26%) Citrix