The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 93 88 92
Rank change year-on-year
-5 +4
Permanent jobs requiring a Service Desk Analyst 6 3 1
As % of all permanent IT jobs located in Gloucestershire 0.56% 0.33% 0.11%
As % of the Job Titles category 0.59% 0.35% 0.12%
Number of salaries quoted 6 2 1
Average salary £22,125 £12,150 £18,000
Average salary % change year-on-year
+82.09% -32.50%
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1021 860 867
As % of all permanent IT jobs located in Gloucestershire 96.05% 95.03% 97.20%
Number of salaries quoted 868 755 730
Average salary £40,000 £35,000 £37,500
Average salary % change year-on-year
+14.28% -6.66%
90% offered a salary of more than £24,000 £25,000 £26,500
10% offered a salary of more than £55,000 £47,500 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Gloucestershire

Service Desk Analyst
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Gloucestershire region.

Service Desk Analyst Salary Trend in Gloucestershire

Service Desk Analyst
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Gloucestershire region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -14 4 £22,250 +83.12%
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 23 January 2015, IT jobs across the Gloucestershire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 8 (80.00%) Microsoft
1 8 (80.00%) Windows
1 8 (80.00%) Active Directory
2 7 (70.00%) Citrix
3 6 (60.00%) MS Office
3 6 (60.00%) ITIL
3 6 (60.00%) Windows Server 2008
3 6 (60.00%) XenApp
3 6 (60.00%) Windows 7
4 4 (40.00%) ITIL Certification
5 2 (20.00%) CCNA
5 2 (20.00%) Service Management
5 2 (20.00%) Change Management
5 2 (20.00%) ITSM
5 2 (20.00%) Telecoms
5 2 (20.00%) MCP
5 2 (20.00%) MCSE
5 2 (20.00%) Cisco Certification
5 2 (20.00%) Microsoft Certification
5 2 (20.00%) SLA
5 2 (20.00%) Incident Management
5 2 (20.00%) Analytical Skills
6 1 (10.00%) Fat Client
6 1 (10.00%) Security Cleared
6 1 (10.00%) Open Source
6 1 (10.00%) Windows 8
6 1 (10.00%) Windows Server 2012
6 1 (10.00%) Cisco
6 1 (10.00%) Linux
6 1 (10.00%) MS Excel

Service Desk Analyst
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 23 January 2015, IT jobs across the Gloucestershire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 6 (60.00%) MS Office
2 1 (10.00%) MS Excel
Communications & Networking
1 1 (10.00%) DHCP
1 1 (10.00%) TCP/IP
1 1 (10.00%) DNS
1 1 (10.00%) Firewall
1 1 (10.00%) Internet
General
1 2 (20.00%) Telecoms
2 1 (10.00%) Finance
Miscellaneous
1 2 (20.00%) Analytical Skills
2 1 (10.00%) Fat Client
2 1 (10.00%) Open Source
2 1 (10.00%) Thin Client
Operating Systems
1 8 (80.00%) Windows
2 6 (60.00%) Windows Server 2008
2 6 (60.00%) Windows 7
3 1 (10.00%) Windows 8
3 1 (10.00%) Windows Server 2012
3 1 (10.00%) Linux
3 1 (10.00%) Windows XP
3 1 (10.00%) UNIX
3 1 (10.00%) Windows Server 2003
Processes & Methodologies
1 6 (60.00%) ITIL
2 2 (20.00%) Service Management
2 2 (20.00%) Change Management
2 2 (20.00%) ITSM
2 2 (20.00%) Incident Management
Qualifications
1 4 (40.00%) ITIL Certification
2 2 (20.00%) CCNA
2 2 (20.00%) MCP
2 2 (20.00%) MCSE
2 2 (20.00%) Cisco Certification
2 2 (20.00%) Microsoft Certification
3 1 (10.00%) Security Cleared
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 8 (80.00%) Active Directory
2 6 (60.00%) XenApp
Vendors
1 8 (80.00%) Microsoft
2 7 (70.00%) Citrix
3 1 (10.00%) Cisco
3 1 (10.00%) Symantec