The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 99 - 93
Rank change year-on-year
- 0
Permanent jobs requiring a Service Desk Analyst 2 0 5
As % of all permanent IT jobs located in Gloucestershire 0.19% - 0.52%
As % of the Job Titles category 0.20% - 0.55%
Number of salaries quoted 1 0 5
Average salary £21,000 - £18,000
UK excluding London average salary £21,750 £21,000 £21,250
% change year-on-year
+3.57% -1.17%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1013 840 916
As % of all permanent IT jobs located in Gloucestershire 96.02% 94.38% 95.62%
Number of salaries quoted 833 776 782
Average salary £40,000 £36,500 £35,000
Average salary % change year-on-year
+9.58% +4.28%
90% offered a salary of more than £25,000 £25,000 £27,950
10% offered a salary of more than £60,000 £46,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Gloucestershire

Service Desk Analyst
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Gloucestershire region.

Service Desk Analyst Salary Trend in Gloucestershire

Service Desk Analyst
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 31 March 2015, IT jobs across the Gloucestershire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 8 (72.73%) Microsoft
1 8 (72.73%) Windows
1 8 (72.73%) Active Directory
2 7 (63.64%) Citrix
3 6 (54.55%) MS Office
3 6 (54.55%) ITIL
3 6 (54.55%) XenApp
3 6 (54.55%) Windows 7
3 6 (54.55%) Windows Server 2008
4 4 (36.36%) ITIL Certification
5 3 (27.27%) Telecoms
5 3 (27.27%) Analytical Skills
6 2 (18.18%) ITSM
6 2 (18.18%) Incident Management
6 2 (18.18%) Service Management
6 2 (18.18%) Change Management
6 2 (18.18%) CCNA
6 2 (18.18%) MCP
6 2 (18.18%) MCSE
6 2 (18.18%) Cisco Certification
6 2 (18.18%) Microsoft Certification
6 2 (18.18%) SLA
7 1 (9.09%) Cisco
7 1 (9.09%) Linux
7 1 (9.09%) MS Excel
7 1 (9.09%) Windows XP
7 1 (9.09%) DHCP
7 1 (9.09%) TCP/IP
7 1 (9.09%) DNS
7 1 (9.09%) UNIX

Service Desk Analyst
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 31 March 2015, IT jobs across the Gloucestershire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 6 (54.55%) MS Office
2 1 (9.09%) MS Excel
Communications & Networking
1 1 (9.09%) DHCP
1 1 (9.09%) TCP/IP
1 1 (9.09%) DNS
1 1 (9.09%) Internet
1 1 (9.09%) Firewall
General
1 3 (27.27%) Telecoms
2 1 (9.09%) Finance
Miscellaneous
1 3 (27.27%) Analytical Skills
2 1 (9.09%) Thin Client
2 1 (9.09%) Fat Client
2 1 (9.09%) Open Source
Operating Systems
1 8 (72.73%) Windows
2 6 (54.55%) Windows Server 2008
2 6 (54.55%) Windows 7
3 1 (9.09%) Windows 8
3 1 (9.09%) Windows Server 2012
3 1 (9.09%) Linux
3 1 (9.09%) Windows XP
3 1 (9.09%) Windows Server 2003
3 1 (9.09%) UNIX
Processes & Methodologies
1 6 (54.55%) ITIL
2 2 (18.18%) Service Management
2 2 (18.18%) Change Management
2 2 (18.18%) ITSM
2 2 (18.18%) Incident Management
Qualifications
1 4 (36.36%) ITIL Certification
2 2 (18.18%) MCP
2 2 (18.18%) MCSE
2 2 (18.18%) CCNA
2 2 (18.18%) Cisco Certification
2 2 (18.18%) Microsoft Certification
3 1 (9.09%) Security Cleared
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 8 (72.73%) Active Directory
2 6 (54.55%) XenApp
Vendors
1 8 (72.73%) Microsoft
2 7 (63.64%) Citrix
3 1 (9.09%) Symantec
3 1 (9.09%) Cisco