The statistics below represent IT jobs advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 203 201 207
Rank change year-on-year
-2 +6
Permanent jobs requiring a Service Desk Analyst 36 42 27
As % of all permanent IT jobs located in the South West 0.68% 0.72% 0.46%
As % of the Job Titles category 0.70% 0.74% 0.47%
Number of salaries quoted 35 29 25
Median salary £20,500 £21,750 £21,500
Median salary % change year-on-year
-5.74% +1.16%
90% offered a salary of more than £18,400 £19,000 £19,000
10% offered a salary of more than £27,600 £26,550 £24,800
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5115 5639 5718
As % of all permanent IT jobs located in the South West 97.24% 97.21% 97.11%
Number of salaries quoted 4327 4728 4767
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,000
10% offered a salary of more than £58,000 £55,000 £57,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall -2 12 £20,500 +5.12%
Wiltshire +1 9 £25,000 +11.11% 1
Bristol -3 6 £21,500 -1.14% 5
Somerset -3 6 £19,000 -24.00% 3
Gloucestershire -2 3 £27,000 +25.58%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 26 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 63 (61.17%) Active Directory
2 61 (59.22%) Windows
3 50 (48.54%) ITIL
4 49 (47.57%) Microsoft
5 35 (33.98%) Windows 7
6 27 (26.21%) Windows 8
7 24 (23.30%) SLA
8 22 (21.36%) MS Office
9 21 (20.39%) Firewall
10 20 (19.42%) VMware
10 20 (19.42%) Incident Management
10 20 (19.42%) MS Exchange
11 19 (18.45%) VPN
12 17 (16.50%) MS Excel
12 17 (16.50%) Exchange Server 2010
13 15 (14.56%) Office 365
13 15 (14.56%) Security Cleared
13 15 (14.56%) VoIP
14 14 (13.59%) PBX
14 14 (13.59%) Microsoft Certification
14 14 (13.59%) VMware Infrastructure
14 14 (13.59%) Data Protection
14 14 (13.59%) WatchGuard
14 14 (13.59%) Data Protection Act
14 14 (13.59%) Capacity Planning
14 14 (13.59%) Microsoft Azure
15 13 (12.62%) Windows Server 2008
15 13 (12.62%) Citrix
15 13 (12.62%) Windows Server
16 12 (11.65%) SharePoint

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (19.42%) MS Exchange
2 17 (16.50%) Exchange Server 2010
3 12 (11.65%) SharePoint
4 10 (9.71%) Exchange Server 2007
5 5 (4.85%) Blackberry Enterprise Server
6 1 (0.97%) Exchange Server 2013
6 1 (0.97%) IIS
Applications
1 22 (21.36%) MS Office
2 17 (16.50%) MS Excel
3 8 (7.77%) MS PowerPoint
Cloud Services
1 15 (14.56%) Office 365
2 14 (13.59%) Microsoft Azure
3 2 (1.94%) SaaS
Communications & Networking
1 21 (20.39%) Firewall
2 19 (18.45%) VPN
3 15 (14.56%) VoIP
4 14 (13.59%) PBX
5 11 (10.68%) Remote Desktop
6 9 (8.74%) LAN
6 9 (8.74%) TCP/IP
6 9 (8.74%) WAN
7 6 (5.83%) Wi-Fi
8 3 (2.91%) DHCP
8 3 (2.91%) DNS
9 2 (1.94%) Internet
10 1 (0.97%) IP Telephony
10 1 (0.97%) Structured Cabling
General
1 11 (10.68%) Finance
2 4 (3.88%) Banking
2 4 (3.88%) Telecoms
3 2 (1.94%) German Language
3 2 (1.94%) Law
3 2 (1.94%) Manufacturing
4 1 (0.97%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.97%) HTML
Miscellaneous
1 14 (13.59%) Data Protection Act
2 11 (10.68%) Blackberry
3 5 (4.85%) Video Conferencing
4 4 (3.88%) iPad
4 4 (3.88%) iPhone
5 3 (2.91%) Analytical Skills
6 2 (1.94%) Driving Licence
6 2 (1.94%) Statistics
7 1 (0.97%) Data Centre
7 1 (0.97%) Fat Client
7 1 (0.97%) Handset
7 1 (0.97%) Management Information System
7 1 (0.97%) Thin Client
Operating Systems
1 61 (59.22%) Windows
2 35 (33.98%) Windows 7
3 27 (26.21%) Windows 8
4 13 (12.62%) Windows Server
4 13 (12.62%) Windows Server 2008
5 10 (9.71%) Windows 10
6 9 (8.74%) Windows Server 2003
7 6 (5.83%) Windows Server 2012
8 4 (3.88%) Windows XP
9 2 (1.94%) Apple iOS
9 2 (1.94%) Linux
9 2 (1.94%) Mac OS
10 1 (0.97%) Android
10 1 (0.97%) Windows Phone
Processes & Methodologies
1 50 (48.54%) ITIL
2 20 (19.42%) Incident Management
3 14 (13.59%) Capacity Planning
3 14 (13.59%) Data Protection
4 9 (8.74%) Continuous Improvement
4 9 (8.74%) Password Management
4 9 (8.74%) Service Management
5 8 (7.77%) ITIL V3
5 8 (7.77%) Problem Management
6 7 (6.80%) Business Transformation
6 7 (6.80%) ITSM
7 6 (5.83%) Document Management
7 6 (5.83%) Time Management
8 5 (4.85%) Case Management
9 4 (3.88%) Service Delivery
9 4 (3.88%) Wealth Management
10 3 (2.91%) Coaching
11 2 (1.94%) Change Management
11 2 (1.94%) ERP
11 2 (1.94%) Practice Management
Programming Languages
1 4 (3.88%) SQL
Qualifications
1 15 (14.56%) Security Cleared
2 14 (13.59%) Microsoft Certification
3 11 (10.68%) MCP
4 10 (9.71%) Degree
5 9 (8.74%) DV Cleared
6 7 (6.80%) MCDST
7 6 (5.83%) ITIL Certification
7 6 (5.83%) SC Cleared
8 5 (4.85%) A+ Certification
9 4 (3.88%) Citrix Certification
9 4 (3.88%) Network+ Certification
10 3 (2.91%) MCTS
11 2 (1.94%) CCNA
11 2 (1.94%) Cisco Certification
11 2 (1.94%) MCSE
12 1 (0.97%) ITIL Foundation Certificate
12 1 (0.97%) MCITP
12 1 (0.97%) MCSA
Quality Assurance & Compliance
1 24 (23.30%) SLA
2 1 (0.97%) ISO/IEC 27001
System Software
1 63 (61.17%) Active Directory
2 14 (13.59%) VMware Infrastructure
3 7 (6.80%) XenApp
4 1 (0.97%) Terminal Server
Systems Management
1 9 (8.74%) SCOM
2 4 (3.88%) Norton AntiVirus
Vendors
1 49 (47.57%) Microsoft
2 20 (19.42%) VMware
3 14 (13.59%) WatchGuard
4 13 (12.62%) Citrix
5 7 (6.80%) Cisco
5 7 (6.80%) Intel Security
5 7 (6.80%) Remedy
6 6 (5.83%) Juniper
7 5 (4.85%) Symantec
8 3 (2.91%) Apple
9 2 (1.94%) Mitel
9 2 (1.94%) Red Box
9 2 (1.94%) ServiceNow
10 1 (0.97%) AppSense
10 1 (0.97%) Avaya
10 1 (0.97%) Dell
10 1 (0.97%) HP
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Salary: £20000.00 - £22000.00 per annum + Excellent Benefits
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Salary: £20000.00 - £22000.00 per annum + Excellent Benefits
Posted: 13 days ago
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Hargreaves Lansdown
Salary: Competitive
Posted: 21 days ago
Malmesbury, Wiltshire
Dyson
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