The statistics below represent IT jobs advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 187 198 220
Rank change year-on-year
+11 +22
Permanent jobs requiring a Service Desk Analyst 50 56 32
As % of all permanent IT jobs located in the South West 0.98% 0.96% 0.49%
As % of the Job Titles category 1.00% 0.99% 0.50%
Number of salaries quoted 46 41 29
Median salary £22,000 £20,500 £22,000
Median salary % change year-on-year
+7.31% -6.81%
90% offered a salary of more than £19,500 £18,000 £20,300
10% offered a salary of more than £26,500 £25,000 £25,400
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4979 5648 6392
As % of all permanent IT jobs located in the South West 97.21% 96.89% 97.32%
Number of salaries quoted 4198 4793 5327
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +34 17 £23,000 -8.00%
Bristol +12 13 £26,500 +23.25% 1
Gloucestershire -9 13 £22,000 +15.78%
Somerset +4 4 £20,750 - 2
Dorset +7 2 £18,400 -4.41%
Devon -18 1 £22,500 +15.38%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 4 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 46 (45.54%) ITIL
2 43 (42.57%) Windows
3 40 (39.60%) MS Office
4 38 (37.62%) Service Delivery
5 36 (35.64%) Microsoft
5 36 (35.64%) Windows 7
6 34 (33.66%) Active Directory
7 20 (19.80%) DV Cleared
7 20 (19.80%) Security Cleared
8 19 (18.81%) Problem Management
9 18 (17.82%) MS Exchange
9 18 (17.82%) Infrastructure Management
10 17 (16.83%) SC Cleared
11 16 (15.84%) Data Protection
11 16 (15.84%) SharePoint
12 15 (14.85%) MS Excel
13 14 (13.86%) Service Management
14 13 (12.87%) Incident Management
14 13 (12.87%) Finance
15 12 (11.88%) LAN
15 12 (11.88%) WAN
15 12 (11.88%) Analytical Skills
15 12 (11.88%) Exchange Server 2010
16 11 (10.89%) ITIL Foundation Certificate
17 10 (9.90%) Windows Server 2012
17 10 (9.90%) VPN
17 10 (9.90%) SLA
17 10 (9.90%) Windows Server 2003
18 9 (8.91%) ITIL Certification
18 9 (8.91%) Microsoft Certification

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (17.82%) MS Exchange
2 16 (15.84%) SharePoint
3 12 (11.88%) Exchange Server 2010
4 2 (1.98%) Exchange Server 2007
5 1 (0.99%) Exchange Server 2003
5 1 (0.99%) Exchange Server 2013
5 1 (0.99%) SharePoint 2013
5 1 (0.99%) Skype for Business
Applications
1 40 (39.60%) MS Office
2 15 (14.85%) MS Excel
3 9 (8.91%) MS PowerPoint
4 3 (2.97%) MS Project
4 3 (2.97%) MS Visio
5 1 (0.99%) Acrobat
Business Applications
1 4 (3.96%) SAP Oil and Gas
Cloud Services
1 7 (6.93%) Office 365
Communications & Networking
1 12 (11.88%) LAN
1 12 (11.88%) WAN
2 10 (9.90%) VPN
3 5 (4.95%) Firewall
4 4 (3.96%) Cisco Wireless
4 4 (3.96%) DHCP
4 4 (3.96%) DNS
4 4 (3.96%) DSL
4 4 (3.96%) Ethernet
4 4 (3.96%) TCP/IP
4 4 (3.96%) Wi-Fi
4 4 (3.96%) Wireless
5 3 (2.97%) VoIP
6 2 (1.98%) Remote Desktop
7 1 (0.99%) Intranet
General
1 13 (12.87%) Finance
2 8 (7.92%) Telecoms
3 4 (3.96%) Electronics
3 4 (3.96%) Front Office
3 4 (3.96%) Legal
3 4 (3.96%) Manufacturing
3 4 (3.96%) Marketing
4 1 (0.99%) Advertising
4 1 (0.99%) Law
Miscellaneous
1 12 (11.88%) Analytical Skills
2 6 (5.94%) Virtual Team
3 4 (3.96%) iPhone
4 2 (1.98%) Blackberry
5 1 (0.99%) e-Learning
5 1 (0.99%) Video Conferencing
Operating Systems
1 43 (42.57%) Windows
2 36 (35.64%) Windows 7
3 10 (9.90%) Windows Server 2003
3 10 (9.90%) Windows Server 2012
4 9 (8.91%) Windows Server 2008
5 8 (7.92%) Android
6 7 (6.93%) Windows Server
7 5 (4.95%) Unix
8 4 (3.96%) Mac OS X
8 4 (3.96%) Windows 10
9 3 (2.97%) Linux
10 2 (1.98%) Windows 8
11 1 (0.99%) Windows XP
Processes & Methodologies
1 46 (45.54%) ITIL
2 38 (37.62%) Service Delivery
3 19 (18.81%) Problem Management
4 18 (17.82%) Infrastructure Management
5 16 (15.84%) Data Protection
6 14 (13.86%) Service Management
7 13 (12.87%) Incident Management
8 6 (5.94%) Change Management
8 6 (5.94%) ITIL V3
9 5 (4.95%) Ticket Management
10 4 (3.96%) Business Intelligence
10 4 (3.96%) Digital Marketing
10 4 (3.96%) ITSM
10 4 (3.96%) Programme Management
11 3 (2.97%) Network Monitoring
12 2 (1.98%) Information Security
12 2 (1.98%) Web Development
13 1 (0.99%) Data Analysis
13 1 (0.99%) User Acceptance Testing
13 1 (0.99%) Workflow Management
Programming Languages
1 2 (1.98%) SQL
2 1 (0.99%) PowerShell
Qualifications
1 20 (19.80%) DV Cleared
1 20 (19.80%) Security Cleared
2 17 (16.83%) SC Cleared
3 11 (10.89%) ITIL Foundation Certificate
4 9 (8.91%) ITIL Certification
4 9 (8.91%) Microsoft Certification
5 5 (4.95%) Degree
6 4 (3.96%) CCNA
6 4 (3.96%) Cisco Certification
6 4 (3.96%) MCP
6 4 (3.96%) MCSE
7 1 (0.99%) A+ Certification
7 1 (0.99%) MCSA
Quality Assurance & Compliance
1 10 (9.90%) SLA
2 3 (2.97%) ISO 9001
3 1 (0.99%) ISO/IEC 27001
System Software
1 34 (33.66%) Active Directory
2 4 (3.96%) UAG
3 2 (1.98%) VMware Infrastructure
4 1 (0.99%) XenApp
Systems Management
1 5 (4.95%) SCOM
2 4 (3.96%) Nagios
3 1 (0.99%) SCCM
Vendors
1 36 (35.64%) Microsoft
2 8 (7.92%) iManage
3 7 (6.93%) Citrix
4 6 (5.94%) Adobe
5 5 (4.95%) VMware
6 4 (3.96%) Apple
6 4 (3.96%) Avaya
6 4 (3.96%) Cisco
6 4 (3.96%) Dell
6 4 (3.96%) F5
6 4 (3.96%) SAP
6 4 (3.96%) Xerox
7 3 (2.97%) Sage
8 1 (0.99%) Altiris
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