The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 190 187 182
Rank change year-on-year
-3 -5
Permanent jobs requiring a Service Desk Analyst 51 46 36
As % of all permanent IT jobs located in the South West 0.83% 0.80% 0.67%
As % of the Job Titles category 0.86% 0.84% 0.69%
Number of salaries quoted 36 44 32
Average salary £22,250 £20,000 £19,750
Average salary % change year-on-year
+11.25% +1.26%
90% offered a salary of more than £19,250 £19,000 £17,000
10% offered a salary of more than £26,500 £24,200 £33,400
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5935 5488 5196
As % of all permanent IT jobs located in the South West 96.07% 95.26% 96.54%
Number of salaries quoted 4877 4609 4580
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £23,500 £23,500
10% offered a salary of more than £55,000 £50,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 22 £22,500 +12.50% 5
Bristol +6 14 £21,750 -5.43% 2
Cornwall -6 5 £19,500 +18.18%
Somerset +6 4 £25,000 +8.69% 1
Dorset -20 4 £19,000 -11.62%
Gloucestershire - 1 - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 28 April 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 57 (68.67%) Windows
2 51 (61.45%) Active Directory
3 44 (53.01%) ITIL
4 42 (50.60%) MS Office
5 35 (42.17%) Microsoft
6 31 (37.35%) Windows 7
7 21 (25.30%) Windows 8
8 18 (21.69%) SLA
8 18 (21.69%) MS Exchange
8 18 (21.69%) Windows XP
9 17 (20.48%) Incident Management
10 16 (19.28%) MS Excel
11 14 (16.87%) Change Management
12 12 (14.46%) Microsoft Certification
12 12 (14.46%) ITIL Certification
12 12 (14.46%) VPN
12 12 (14.46%) Analytical Skills
13 10 (12.05%) Cisco
13 10 (12.05%) MCP
13 10 (12.05%) Service Management
14 9 (10.84%) TCP/IP
15 7 (8.43%) ITSM
15 7 (8.43%) Wireless
16 6 (7.23%) HP
16 6 (7.23%) Citrix
17 5 (6.02%) Degree
17 5 (6.02%) Time Management
17 5 (6.02%) ITIL V3
18 4 (4.82%) Windows Server 2008
18 4 (4.82%) Security Cleared

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 28 April 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (21.69%) MS Exchange
2 3 (3.61%) IIS
3 2 (2.41%) Exchange Server 2003
3 2 (2.41%) Exchange Server 2010
3 2 (2.41%) Exchange Server 2013
4 1 (1.20%) Lync
4 1 (1.20%) IBM Notes
4 1 (1.20%) SharePoint
Applications
1 42 (50.60%) MS Office
2 16 (19.28%) MS Excel
3 2 (2.41%) MS Visio
3 2 (2.41%) MS PowerPoint
Cloud Services
1 1 (1.20%) Office 365
Communications & Networking
1 12 (14.46%) VPN
2 9 (10.84%) TCP/IP
3 7 (8.43%) Wireless
4 3 (3.61%) Wireshark
4 3 (3.61%) DNS
4 3 (3.61%) Intranet
4 3 (3.61%) DHCP
4 3 (3.61%) Ethernet
4 3 (3.61%) HTTP
4 3 (3.61%) LDAP
5 2 (2.41%) ADSL
5 2 (2.41%) Broadband
5 2 (2.41%) LAN
5 2 (2.41%) WAN
5 2 (2.41%) Firewall
6 1 (1.20%) Unified Communications
6 1 (1.20%) Internet
6 1 (1.20%) VoIP
Database & Business Intelligence
1 3 (3.61%) Relational Database
2 2 (2.41%) SQL Server
General
1 4 (4.82%) Telecoms
2 3 (3.61%) Law
2 3 (3.61%) Legal
2 3 (3.61%) German Language
3 2 (2.41%) Advertising
4 1 (1.20%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.20%) Web Services
Miscellaneous
1 12 (14.46%) Analytical Skills
2 3 (3.61%) Client/Server
2 3 (3.61%) Thin Client
2 3 (3.61%) Blackberry
2 3 (3.61%) Fat Client
3 2 (2.41%) Video Conferencing
3 2 (2.41%) iPhone
3 2 (2.41%) Management Information System
4 1 (1.20%) PDA
4 1 (1.20%) iPad
Operating Systems
1 57 (68.67%) Windows
2 31 (37.35%) Windows 7
3 21 (25.30%) Windows 8
4 18 (21.69%) Windows XP
5 4 (4.82%) Windows Server 2008
6 3 (3.61%) Windows Server 2003
7 2 (2.41%) Windows Vista
7 2 (2.41%) Windows Server 2012
8 1 (1.20%) Mac OS X
Processes & Methodologies
1 44 (53.01%) ITIL
2 17 (20.48%) Incident Management
3 14 (16.87%) Change Management
4 10 (12.05%) Service Management
5 7 (8.43%) ITSM
6 5 (6.02%) Time Management
6 5 (6.02%) ITIL V3
7 4 (4.82%) Asset Management
7 4 (4.82%) Service Delivery
8 2 (2.41%) PRINCE2
8 2 (2.41%) Problem Management
8 2 (2.41%) ITIL V2
8 2 (2.41%) Continuous Improvement
8 2 (2.41%) Service Desk Management
9 1 (1.20%) Software Asset Management
9 1 (1.20%) Document Management
9 1 (1.20%) CRM
9 1 (1.20%) Benchmarking
9 1 (1.20%) Practice Management
Programming Languages
1 2 (2.41%) C
2 1 (1.20%) PowerShell
Qualifications
1 12 (14.46%) Microsoft Certification
1 12 (14.46%) ITIL Certification
2 10 (12.05%) MCP
3 5 (6.02%) Degree
4 4 (4.82%) Security Cleared
5 2 (2.41%) Cisco Certification
5 2 (2.41%) MCSE
5 2 (2.41%) CCNA
5 2 (2.41%) MCDST
6 1 (1.20%) MCTS
6 1 (1.20%) MOS
6 1 (1.20%) ISEB
6 1 (1.20%) ITIL Foundation Certificate
6 1 (1.20%) SC Cleared
Quality Assurance & Compliance
1 18 (21.69%) SLA
2 2 (2.41%) QA
System Software
1 51 (61.45%) Active Directory
2 3 (3.61%) VMware Infrastructure
3 2 (2.41%) XenApp
3 2 (2.41%) UAG
3 2 (2.41%) Terminal Services
Systems Management
1 3 (3.61%) OpenView
1 3 (3.61%) MOM
1 3 (3.61%) Systems Management Server (SMS)
2 1 (1.20%) SCCM
Vendors
1 35 (42.17%) Microsoft
2 10 (12.05%) Cisco
3 6 (7.23%) HP
3 6 (7.23%) Citrix
4 4 (4.82%) Apple
5 3 (3.61%) Dell
5 3 (3.61%) VMware
6 2 (2.41%) Progress
6 2 (2.41%) Remedy
6 2 (2.41%) Avaya
7 1 (1.20%) Lotus
7 1 (1.20%) Symantec
7 1 (1.20%) IBM
7 1 (1.20%) McAfee
Chippenham
Capita - ITIN
Salary: £17500.00 - £27000 per annum
Posted: 4 hours ago
Gloucestershire
SCC
Salary: From £17,000 to £19,000 per annum
Posted: 5 days ago
Salisbury
Spectrum IT
Posted: 5 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £26000 - £28000 per annum
Posted: 6 days ago
Bath, Avon
Withy King LLP
Salary: £20,000 - £25,000, (depending on experience)
Posted: 14 days ago
Salisbury, Wiltshire
Sopra Steria Recruitment
Salary: From £22,000 to £24,000 per annum
Posted: 15 days ago