The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 190 200 197
Rank change year-on-year
+10 -3
Permanent jobs requiring a Service Desk Analyst 41 17 20
As % of all permanent IT jobs located in the South West 0.68% 0.33% 0.35%
As % of the Job Titles category 0.71% 0.35% 0.37%
Number of salaries quoted 37 14 17
Average salary £22,500 £20,000 £24,000
Average salary % change year-on-year
+12.50% -16.66%
90% offered a salary of more than £20,000 £19,650 £20,900
10% offered a salary of more than £25,000 £24,550 £26,100
UK excluding London average salary £21,250 £20,500 £21,500
% change year-on-year
+3.65% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5767 4871 5461
As % of all permanent IT jobs located in the South West 95.12% 95.23% 96.04%
Number of salaries quoted 4837 4205 4840
Average salary £36,500 £36,000 £35,000
Average salary % change year-on-year
+1.38% +2.85%
90% offered a salary of more than £23,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +10 19 £23,500 +6.81% 5
Dorset +3 11 £20,750 -11.70% 3
Bristol - 9 £21,000 - 3
Somerset -17 1 £25,000 +25.00%
Gloucestershire - 1 £25,500 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 1 October 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 58 (84.06%) Windows
2 35 (50.72%) Microsoft
2 35 (50.72%) Active Directory
3 31 (44.93%) Windows 7
4 28 (40.58%) ITIL
5 27 (39.13%) Windows Server 2003
6 26 (37.68%) MS Office
7 24 (34.78%) MS Exchange
8 22 (31.88%) TCP/IP
8 22 (31.88%) SLA
9 21 (30.43%) Microsoft Certification
10 20 (28.99%) DNS
10 20 (28.99%) DHCP
11 19 (27.54%) Exchange Server 2003
12 18 (26.09%) Windows XP
12 18 (26.09%) Firewall
13 15 (21.74%) Avaya
14 14 (20.29%) VPN
14 14 (20.29%) HP
14 14 (20.29%) Dell
14 14 (20.29%) Citrix
14 14 (20.29%) MS Excel
14 14 (20.29%) Ethernet
14 14 (20.29%) Finance
14 14 (20.29%) SonicWALL
15 13 (18.84%) SQL Server
16 12 (17.39%) Apple
17 11 (15.94%) Terminal Services
17 11 (15.94%) MetaFrame
17 11 (15.94%) .NET

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 1 October 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (34.78%) MS Exchange
2 19 (27.54%) Exchange Server 2003
3 7 (10.14%) Lync
4 3 (4.35%) SharePoint
4 3 (4.35%) Exchange Server 2007
5 2 (2.90%) Exchange Server 2010
Applications
1 26 (37.68%) MS Office
2 14 (20.29%) MS Excel
3 4 (5.80%) MS Visio
4 3 (4.35%) MS PowerPoint
Communications & Networking
1 22 (31.88%) TCP/IP
2 20 (28.99%) DNS
2 20 (28.99%) DHCP
3 18 (26.09%) Firewall
4 14 (20.29%) VPN
4 14 (20.29%) Ethernet
5 10 (14.49%) Wireless
6 7 (10.14%) Intranet
7 2 (2.90%) IP Telephony
7 2 (2.90%) LAN
7 2 (2.90%) WAN
Database & Business Intelligence
1 13 (18.84%) SQL Server
2 11 (15.94%) SQL Server 2005
2 11 (15.94%) SQL Server 2008
General
1 14 (20.29%) Finance
2 3 (4.35%) Advertising
3 1 (1.45%) Back Office
3 1 (1.45%) Aerospace
3 1 (1.45%) Legal
3 1 (1.45%) Billing
Libraries, Frameworks & Software Standards
1 11 (15.94%) .NET
Miscellaneous
1 10 (14.49%) PDA
2 7 (10.14%) Blackberry
3 4 (5.80%) iPhone
3 4 (5.80%) iPad
4 3 (4.35%) Analytical Skills
5 1 (1.45%) Handset
5 1 (1.45%) Open Source
Operating Systems
1 58 (84.06%) Windows
2 31 (44.93%) Windows 7
3 27 (39.13%) Windows Server 2003
4 18 (26.09%) Windows XP
5 7 (10.14%) Windows 8
6 5 (7.25%) Windows Server 2008
7 4 (5.80%) Windows Server 2012
8 1 (1.45%) Linux
8 1 (1.45%) Debian
8 1 (1.45%) Fedora
8 1 (1.45%) CentOS
8 1 (1.45%) Red Hat Enterprise Linux
8 1 (1.45%) Ubuntu
Processes & Methodologies
1 28 (40.58%) ITIL
2 8 (11.59%) Problem Management
3 7 (10.14%) Service Delivery
3 7 (10.14%) CAD
4 4 (5.80%) Time Management
4 4 (5.80%) Incident Management
5 2 (2.90%) Change Control
5 2 (2.90%) Root Cause Analysis
5 2 (2.90%) Network Monitoring
5 2 (2.90%) Asset Management
5 2 (2.90%) Change Management
5 2 (2.90%) ITSM
5 2 (2.90%) Service Management
6 1 (1.45%) Configuration Management
6 1 (1.45%) Knowledge Management
6 1 (1.45%) Performance Improvement
Programming Languages
1 2 (2.90%) PowerShell
Qualifications
1 21 (30.43%) Microsoft Certification
2 10 (14.49%) MCP
3 7 (10.14%) ITIL Foundation Certificate
4 6 (8.70%) MCSA
5 5 (7.25%) ITIL Certification
6 4 (5.80%) Degree
7 3 (4.35%) MCSE
7 3 (4.35%) MCITP
7 3 (4.35%) MCDST
7 3 (4.35%) SC Cleared
7 3 (4.35%) Security Cleared
7 3 (4.35%) MCTS
8 2 (2.90%) Network+ Certification
8 2 (2.90%) A+ Certification
Quality Assurance & Compliance
1 22 (31.88%) SLA
2 1 (1.45%) QA
System Software
1 35 (50.72%) Active Directory
2 11 (15.94%) Terminal Services
2 11 (15.94%) MetaFrame
3 7 (10.14%) UAG
4 1 (1.45%) Hyper-V
4 1 (1.45%) VMware Infrastructure
Systems Management
1 8 (11.59%) SCCM
2 7 (10.14%) Norton AntiVirus
3 1 (1.45%) SCOM
Vendors
1 35 (50.72%) Microsoft
2 15 (21.74%) Avaya
3 14 (20.29%) HP
3 14 (20.29%) Dell
3 14 (20.29%) Citrix
3 14 (20.29%) SonicWALL
4 12 (17.39%) Apple
5 10 (14.49%) Cisco
6 7 (10.14%) Symantec
7 6 (8.70%) Remedy
8 4 (5.80%) ServiceNow
9 3 (4.35%) McAfee
10 2 (2.90%) Sophos
11 1 (1.45%) Red Hat
11 1 (1.45%) BT
11 1 (1.45%) VMware
11 1 (1.45%) SolarWinds
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £10.00 per annum
Posted: Yesterday
Swindon, Wiltshire
IT Connections
Salary: £20,000 to £24,000
Posted: 5 days ago
Bournemouth, Dorset
TribePost.co.uk
Salary: Excellent DOE
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 6 days ago
Chippenham
Interquest - ITQ Financial - Tunbridge Wells
Salary: £22000 per annum
Posted: 7 days ago
Bristol
Capita - ITIN
Salary: £18000.00 per annum
Posted: 9 days ago
Bristol
Capita - ITIN
Salary: £18000.00 per annum
Posted: 22 days ago
Chippenham, Wiltshire
Hanover Housing
Salary: Up to £22,024 per annum
Posted: 23 days ago
Bournemouth, Dorset
PruHealth
Salary: From £18,000 to £19,000 per annum
Posted: 26 days ago