The statistics below represent IT jobs advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / South West
Rank 198 179 210
Rank change year-on-year
-19 +31
Permanent jobs requiring a Service Desk Analyst 43 67 40
As % of all permanent IT jobs located in the South West 0.84% 1.16% 0.67%
As % of the Job Titles category 0.87% 1.19% 0.68%
Number of salaries quoted 37 59 34
Median salary £22,500 £22,500 £23,750
Median salary % change year-on-year
- -5.26%
90% offered a salary of more than £19,500 £18,500 £19,650
10% offered a salary of more than £25,600 £27,700 £26,500
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4921 5617 5847
As % of all permanent IT jobs located in the South West 96.49% 97.05% 97.86%
Number of salaries quoted 4082 4666 4944
Median salary £40,000 £38,500 £37,500
Median salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £62,000 £55,000 £57,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +6 18 £22,500 -6.25% 3
Wiltshire +16 14 £25,000 +8.69% 2
Somerset -4 7 £19,500 -7.14% 1
Gloucestershire -17 2 £20,250 -25.00%
Devon - 2 £20,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 24 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 53 (54.08%) Microsoft
2 52 (53.06%) MS Office
3 48 (48.98%) ITIL
4 45 (45.92%) Windows
5 41 (41.84%) Active Directory
6 36 (36.73%) Service Delivery
7 30 (30.61%) MS Exchange
8 24 (24.49%) Finance
9 23 (23.47%) Windows 7
10 20 (20.41%) Citrix
11 19 (19.39%) Service Management
12 18 (18.37%) ITIL Certification
13 17 (17.35%) MS Excel
13 17 (17.35%) Data Protection
14 16 (16.33%) WAN
14 16 (16.33%) LAN
15 14 (14.29%) SharePoint
16 12 (12.24%) TCP/IP
16 12 (12.24%) Wi-Fi
16 12 (12.24%) Security Cleared
17 11 (11.22%) SC Cleared
17 11 (11.22%) DV Cleared
17 11 (11.22%) Problem Management
17 11 (11.22%) Infrastructure Management
17 11 (11.22%) ITIL Foundation Certificate
18 10 (10.20%) Trend Analysis
19 9 (9.18%) Incident Management
19 9 (9.18%) Remote Desktop
20 8 (8.16%) Legal
20 8 (8.16%) Exchange Server 2010

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (30.61%) MS Exchange
2 14 (14.29%) SharePoint
3 8 (8.16%) Exchange Server 2010
4 5 (5.10%) Blackberry Enterprise Server
5 1 (1.02%) Exchange Server 2007
Applications
1 52 (53.06%) MS Office
2 17 (17.35%) MS Excel
3 4 (4.08%) MS PowerPoint
3 4 (4.08%) MS Visio
4 2 (2.04%) MS Project
5 1 (1.02%) Acrobat
Business Applications
1 5 (5.10%) SAP Oil and Gas
Cloud Services
1 5 (5.10%) Office 365
Communications & Networking
1 16 (16.33%) LAN
1 16 (16.33%) WAN
2 12 (12.24%) TCP/IP
2 12 (12.24%) Wi-Fi
3 9 (9.18%) Remote Desktop
4 7 (7.14%) VPN
5 3 (3.06%) Firewall
6 2 (2.04%) Cisco Wireless
6 2 (2.04%) DHCP
6 2 (2.04%) DNS
6 2 (2.04%) DSL
6 2 (2.04%) Ethernet
6 2 (2.04%) VoIP
6 2 (2.04%) Wireless
Database & Business Intelligence
1 2 (2.04%) Relational Database
General
1 24 (24.49%) Finance
2 8 (8.16%) Front Office
2 8 (8.16%) Legal
3 7 (7.14%) Telecoms
4 5 (5.10%) Electronics
4 5 (5.10%) Manufacturing
4 5 (5.10%) Marketing
5 1 (1.02%) Advertising
5 1 (1.02%) Back Office
5 1 (1.02%) Retail
Miscellaneous
1 6 (6.12%) Blackberry
2 5 (5.10%) Analytical Skills
3 2 (2.04%) iPhone
4 1 (1.02%) Handset
4 1 (1.02%) Management Information System
Operating Systems
1 45 (45.92%) Windows
2 23 (23.47%) Windows 7
3 7 (7.14%) Windows Server 2008
4 6 (6.12%) Windows Server 2003
5 5 (5.10%) Windows Server
5 5 (5.10%) Windows Server 2012
6 4 (4.08%) Linux
7 3 (3.06%) Unix
7 3 (3.06%) Windows 8
8 2 (2.04%) Mac OS X
8 2 (2.04%) Windows 10
9 1 (1.02%) Mac OS
9 1 (1.02%) Windows Phone
9 1 (1.02%) Windows XP
Processes & Methodologies
1 48 (48.98%) ITIL
2 36 (36.73%) Service Delivery
3 19 (19.39%) Service Management
4 17 (17.35%) Data Protection
5 11 (11.22%) Infrastructure Management
5 11 (11.22%) Problem Management
6 10 (10.20%) Trend Analysis
7 9 (9.18%) Incident Management
8 5 (5.10%) Business Intelligence
8 5 (5.10%) Coaching
8 5 (5.10%) Digital Marketing
8 5 (5.10%) Programme Management
9 4 (4.08%) Service Desk Management
9 4 (4.08%) Ticket Management
10 3 (3.06%) Customer Requirements
11 2 (2.04%) ITIL V3
11 2 (2.04%) Network Monitoring
12 1 (1.02%) Information Security
12 1 (1.02%) User Acceptance Testing
12 1 (1.02%) Workflow
Programming Languages
1 3 (3.06%) SQL
Qualifications
1 18 (18.37%) ITIL Certification
2 12 (12.24%) Security Cleared
3 11 (11.22%) DV Cleared
3 11 (11.22%) ITIL Foundation Certificate
3 11 (11.22%) SC Cleared
4 6 (6.12%) Degree
5 2 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 8 (8.16%) SLA
2 3 (3.06%) ISO 9001
3 1 (1.02%) ISO/IEC 27001
System Software
1 41 (41.84%) Active Directory
2 3 (3.06%) XenApp
3 2 (2.04%) Terminal Server
3 2 (2.04%) UAG
4 1 (1.02%) VMware Infrastructure
Systems Management
1 3 (3.06%) Nagios
2 2 (2.04%) SCOM
3 1 (1.02%) SCCM
Vendors
1 53 (54.08%) Microsoft
2 20 (20.41%) Citrix
3 5 (5.10%) SAP
3 5 (5.10%) Symantec
3 5 (5.10%) VMware
4 4 (4.08%) Adobe
5 2 (2.04%) Apple
5 2 (2.04%) Avaya
5 2 (2.04%) Cisco
5 2 (2.04%) Dell
5 2 (2.04%) F5
5 2 (2.04%) Sage
5 2 (2.04%) Xerox
6 1 (1.02%) Altiris
6 1 (1.02%) Mitel
6 1 (1.02%) Red Box
Bath, Avon
Sanderson
Salary: £18000.00 - £23000.00 per annum
Posted: 3 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £20000.00 - £22000.00 per annum + excellent benefits
Posted: 4 days ago
Chippenham
Progressive Recruitment
Salary: competitive
Posted: 11 days ago
Bristol
Boeing
Salary: Competitive Salary
Posted: 15 days ago
Bristol
People Source Consulting
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 14 days ago
Bristol
People Source Consulting
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 17 days ago