The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 208 211 196
Rank change year-on-year
+3 -15
Permanent jobs requiring a Service Desk Analyst 32 25 34
As % of all permanent IT jobs located in the South West 0.51% 0.42% 0.60%
As % of the Job Titles category 0.53% 0.44% 0.62%
Number of salaries quoted 26 23 34
Average salary £22,000 £20,000 £22,000
Average salary % change year-on-year
+10.00% -9.09%
90% offered a salary of more than £21,000 £17,200 £17,500
10% offered a salary of more than £25,750 £22,000 £23,850
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6067 5640 5484
As % of all permanent IT jobs located in the South West 95.88% 95.21% 96.46%
Number of salaries quoted 5083 4797 4887
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -4 13 £23,000 +6.97% 1
Gloucestershire -8 8 £22,250 +83.12% 1
Bristol +7 7 £22,000 +4.76%
Somerset +3 3 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 19 December 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 71 (84.52%) Windows
2 48 (57.14%) Microsoft
3 43 (51.19%) Active Directory
4 41 (48.81%) MS Office
5 40 (47.62%) ITIL
6 34 (40.48%) Windows 7
7 31 (36.90%) Windows XP
8 26 (30.95%) MS Exchange
9 23 (27.38%) Windows Server 2003
10 20 (23.81%) TCP/IP
10 20 (23.81%) Citrix
10 20 (23.81%) Microsoft Certification
11 19 (22.62%) Exchange Server 2003
11 19 (22.62%) SLA
12 18 (21.43%) DHCP
12 18 (21.43%) DNS
13 17 (20.24%) Firewall
13 17 (20.24%) VPN
13 17 (20.24%) HP
13 17 (20.24%) MS Excel
14 15 (17.86%) Avaya
14 15 (17.86%) Windows 8
15 14 (16.67%) Ethernet
15 14 (16.67%) Dell
15 14 (16.67%) SonicWALL
16 12 (14.29%) Apple
16 12 (14.29%) Windows Server 2008
17 11 (13.10%) Cisco
17 11 (13.10%) SQL Server
17 11 (13.10%) Service Delivery

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 19 December 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (30.95%) MS Exchange
2 19 (22.62%) Exchange Server 2003
3 7 (8.33%) Lync
4 4 (4.76%) SharePoint
5 3 (3.57%) Exchange Server 2007
6 1 (1.19%) Exchange Server 2010
Applications
1 41 (48.81%) MS Office
2 17 (20.24%) MS Excel
3 5 (5.95%) MS Visio
4 4 (4.76%) MS PowerPoint
Communications & Networking
1 20 (23.81%) TCP/IP
2 18 (21.43%) DNS
2 18 (21.43%) DHCP
3 17 (20.24%) VPN
3 17 (20.24%) Firewall
4 14 (16.67%) Ethernet
5 10 (11.90%) Wireless
6 9 (10.71%) Intranet
7 4 (4.76%) LAN
7 4 (4.76%) WAN
8 1 (1.19%) Internet
8 1 (1.19%) IP Telephony
Database & Business Intelligence
1 11 (13.10%) SQL Server
2 7 (8.33%) SQL Server 2005
2 7 (8.33%) SQL Server 2008
General
1 11 (13.10%) Finance
2 4 (4.76%) Advertising
3 2 (2.38%) Billing
3 2 (2.38%) Legal
4 1 (1.19%) Back Office
Libraries, Frameworks & Software Standards
1 7 (8.33%) .NET
Miscellaneous
1 10 (11.90%) PDA
2 7 (8.33%) Blackberry
2 7 (8.33%) Analytical Skills
3 4 (4.76%) iPhone
3 4 (4.76%) iPad
4 2 (2.38%) Open Source
4 2 (2.38%) Handset
5 1 (1.19%) Fat Client
5 1 (1.19%) Thin Client
Operating Systems
1 71 (84.52%) Windows
2 34 (40.48%) Windows 7
3 31 (36.90%) Windows XP
4 23 (27.38%) Windows Server 2003
5 15 (17.86%) Windows 8
6 12 (14.29%) Windows Server 2008
7 6 (7.14%) Windows Server 2012
8 2 (2.38%) Linux
8 2 (2.38%) Windows Vista
9 1 (1.19%) UNIX
9 1 (1.19%) Debian
9 1 (1.19%) Fedora
9 1 (1.19%) Ubuntu
9 1 (1.19%) CentOS
9 1 (1.19%) Red Hat Enterprise Linux
Processes & Methodologies
1 40 (47.62%) ITIL
2 11 (13.10%) Service Delivery
3 7 (8.33%) CAD
3 7 (8.33%) Problem Management
3 7 (8.33%) Service Management
4 6 (7.14%) Incident Management
5 5 (5.95%) Time Management
5 5 (5.95%) Asset Management
6 4 (4.76%) Change Management
6 4 (4.76%) ITSM
7 1 (1.19%) Practice Management
7 1 (1.19%) Document Management
7 1 (1.19%) Knowledge Management
7 1 (1.19%) Configuration Management
7 1 (1.19%) Performance Improvement
7 1 (1.19%) Change Control
7 1 (1.19%) Root Cause Analysis
7 1 (1.19%) Network Monitoring
7 1 (1.19%) Software Asset Management
Programming Languages
1 1 (1.19%) PowerShell
Qualifications
1 20 (23.81%) Microsoft Certification
2 10 (11.90%) ITIL Certification
3 9 (10.71%) MCP
4 8 (9.52%) ITIL Foundation Certificate
5 4 (4.76%) Degree
5 4 (4.76%) Security Cleared
5 4 (4.76%) MCDST
5 4 (4.76%) MCTS
6 3 (3.57%) MCSA
7 2 (2.38%) MCITP
7 2 (2.38%) MCSE
8 1 (1.19%) A+ Certification
8 1 (1.19%) Network+ Certification
Quality Assurance & Compliance
1 19 (22.62%) SLA
System Software
1 43 (51.19%) Active Directory
2 11 (13.10%) MetaFrame
2 11 (13.10%) Terminal Services
3 7 (8.33%) UAG
4 6 (7.14%) XenApp
5 1 (1.19%) VMware Infrastructure
5 1 (1.19%) Hyper-V
Systems Management
1 8 (9.52%) SCCM
2 7 (8.33%) Norton AntiVirus
3 3 (3.57%) OpenView
4 1 (1.19%) SCOM
Vendors
1 48 (57.14%) Microsoft
2 20 (23.81%) Citrix
3 17 (20.24%) HP
4 15 (17.86%) Avaya
5 14 (16.67%) Dell
5 14 (16.67%) SonicWALL
6 12 (14.29%) Apple
7 11 (13.10%) Cisco
8 8 (9.52%) Symantec
9 4 (4.76%) Remedy
9 4 (4.76%) McAfee
10 2 (2.38%) ServiceNow
10 2 (2.38%) BT
11 1 (1.19%) VMware
11 1 (1.19%) SolarWinds
11 1 (1.19%) Sophos
11 1 (1.19%) Red Hat
Swindon, Wiltshire
Experis Ltd
Salary: £23000 - £26000 per annum
Posted: 6 days ago