The statistics below represent IT jobs advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 192 166 193
Rank change year-on-year
-26 +27
Permanent jobs requiring a Service Desk Analyst 53 81 53
As % of all permanent IT jobs located in the South West 0.95% 1.36% 0.86%
As % of the Job Titles category 0.98% 1.40% 0.89%
Number of salaries quoted 51 70 49
Median salary £22,500 £23,000 £23,250
Median salary % change year-on-year
-2.17% -1.07%
90% offered a salary of more than £20,000 £19,500 £20,500
10% offered a salary of more than £30,000 £27,000 £25,000
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5391 5769 5986
As % of all permanent IT jobs located in the South West 96.54% 97.01% 97.00%
Number of salaries quoted 4560 4891 5005
Median salary £40,000 £38,000 £36,500
Median salary % change year-on-year
+5.26% +4.10%
90% offered a salary of more than £24,500 £24,000 £23,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 24 September 2016.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -28 19 £22,000 -18.51% 1
Bristol +4 17 £28,000 +12.00% 2
Wiltshire -1 8 £23,000 +9.52% 3
Somerset 0 7 £22,500 +1.12% 1
Dorset +5 2 £18,000 -12.19%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 24 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 43 (50.00%) Windows
2 38 (44.19%) Active Directory
3 36 (41.86%) Microsoft
3 36 (41.86%) Windows 7
4 32 (37.21%) ITIL
5 30 (34.88%) MS Office
6 24 (27.91%) Service Delivery
7 18 (20.93%) MS Excel
8 15 (17.44%) Data Protection
9 14 (16.28%) DV Cleared
9 14 (16.28%) Security Cleared
10 13 (15.12%) Office 365
10 13 (15.12%) Problem Management
10 13 (15.12%) Service Management
10 13 (15.12%) MS PowerPoint
10 13 (15.12%) Incident Management
10 13 (15.12%) VPN
11 12 (13.95%) Infrastructure Management
12 11 (12.79%) Windows 10
12 11 (12.79%) WAN
12 11 (12.79%) LAN
12 11 (12.79%) Windows Server 2003
12 11 (12.79%) VMware
12 11 (12.79%) SC Cleared
13 10 (11.63%) Windows Server 2008
13 10 (11.63%) Microsoft Certification
13 10 (11.63%) Firewall
13 10 (11.63%) MS Exchange
13 10 (11.63%) VoIP
13 10 (11.63%) SLA

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.63%) MS Exchange
2 9 (10.47%) SharePoint
3 6 (6.98%) Exchange Server 2010
4 2 (2.33%) IIS
5 1 (1.16%) Blackberry Enterprise Server
5 1 (1.16%) Exchange Server 2003
5 1 (1.16%) Exchange Server 2007
5 1 (1.16%) Exchange Server 2013
5 1 (1.16%) SharePoint 2013
5 1 (1.16%) Skype for Business
Applications
1 30 (34.88%) MS Office
2 18 (20.93%) MS Excel
3 13 (15.12%) MS PowerPoint
4 3 (3.49%) MS Project
4 3 (3.49%) MS Visio
Cloud Services
1 13 (15.12%) Office 365
2 7 (8.14%) Microsoft Azure
Communications & Networking
1 13 (15.12%) VPN
2 11 (12.79%) LAN
2 11 (12.79%) WAN
3 10 (11.63%) Firewall
3 10 (11.63%) VoIP
4 7 (8.14%) PBX
5 5 (5.81%) DHCP
5 5 (5.81%) DNS
5 5 (5.81%) TCP/IP
6 2 (2.33%) Cisco Wireless
6 2 (2.33%) DSL
6 2 (2.33%) Ethernet
6 2 (2.33%) Internet
6 2 (2.33%) Remote Desktop
6 2 (2.33%) Structured Cabling
6 2 (2.33%) Wi-Fi
6 2 (2.33%) Wireless
7 1 (1.16%) Intranet
7 1 (1.16%) IP Telephony
General
1 6 (6.98%) Finance
2 4 (4.65%) Law
2 4 (4.65%) Legal
2 4 (4.65%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.33%) HTML
Miscellaneous
1 9 (10.47%) Analytical Skills
2 7 (8.14%) Data Protection Act
3 6 (6.98%) Virtual Team
4 2 (2.33%) Blackberry
4 2 (2.33%) iPhone
5 1 (1.16%) Data Centre
5 1 (1.16%) Driving Licence
5 1 (1.16%) e-Learning
5 1 (1.16%) Fat Client
5 1 (1.16%) Management Information System
5 1 (1.16%) Thin Client
5 1 (1.16%) Video Conferencing
Operating Systems
1 43 (50.00%) Windows
2 36 (41.86%) Windows 7
3 11 (12.79%) Windows 10
3 11 (12.79%) Windows Server 2003
4 10 (11.63%) Windows Server 2008
5 9 (10.47%) Windows 8
6 8 (9.30%) Android
6 8 (9.30%) Windows Server
6 8 (9.30%) Windows Server 2012
7 5 (5.81%) Unix
8 3 (3.49%) Linux
9 2 (2.33%) Mac OS X
10 1 (1.16%) Windows XP
Processes & Methodologies
1 32 (37.21%) ITIL
2 24 (27.91%) Service Delivery
3 15 (17.44%) Data Protection
4 13 (15.12%) Incident Management
4 13 (15.12%) Problem Management
4 13 (15.12%) Service Management
5 12 (13.95%) Infrastructure Management
6 7 (8.14%) Capacity Planning
7 6 (6.98%) Change Management
8 5 (5.81%) ITIL V3
8 5 (5.81%) ITSM
8 5 (5.81%) Ticket Management
9 4 (4.65%) Time Management
10 3 (3.49%) Business Transformation
10 3 (3.49%) Case Management
10 3 (3.49%) Coaching
10 3 (3.49%) Continuous Improvement
10 3 (3.49%) Network Monitoring
10 3 (3.49%) Practice Management
11 2 (2.33%) Information Security
Programming Languages
1 1 (1.16%) PowerShell
Qualifications
1 14 (16.28%) DV Cleared
1 14 (16.28%) Security Cleared
2 11 (12.79%) SC Cleared
3 10 (11.63%) Microsoft Certification
4 7 (8.14%) ITIL Foundation Certificate
5 6 (6.98%) ITIL Certification
5 6 (6.98%) MCP
6 5 (5.81%) Degree
7 4 (4.65%) CCNA
7 4 (4.65%) Cisco Certification
7 4 (4.65%) MCSE
8 2 (2.33%) A+ Certification
9 1 (1.16%) MCITP
9 1 (1.16%) MCSA
Quality Assurance & Compliance
1 10 (11.63%) SLA
2 2 (2.33%) ISO/IEC 27001
3 1 (1.16%) ISO 9001
System Software
1 38 (44.19%) Active Directory
2 9 (10.47%) VMware Infrastructure
3 2 (2.33%) UAG
3 2 (2.33%) XenApp
4 1 (1.16%) Terminal Server
Systems Management
1 5 (5.81%) SCOM
2 3 (3.49%) Nagios
Vendors
1 36 (41.86%) Microsoft
2 11 (12.79%) VMware
3 8 (9.30%) iManage
4 7 (8.14%) WatchGuard
5 5 (5.81%) Adobe
5 5 (5.81%) Citrix
6 3 (3.49%) Avaya
6 3 (3.49%) Mitel
6 3 (3.49%) Red Box
6 3 (3.49%) Sage
7 2 (2.33%) Apple
7 2 (2.33%) Cisco
7 2 (2.33%) Dell
7 2 (2.33%) F5
7 2 (2.33%) Xerox
8 1 (1.16%) Remedy
Bath, Avon
Sanderson
Salary: £19000.00 - £23000.00 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Capita Resourcing - IT Resourcing
Salary: £18000 - £22000 per annum + Pension & Benefits
Posted: 3 days ago
Bristol, Avon
Oscar
Salary: £18000 - £25000 per annum + Benefits
Posted: Yesterday
Marlborough, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Salisbury, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + Pension & Benefits
Posted: 3 days ago
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + 5% Pension & Benefits
Posted: 3 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £23000 per annum
Posted: 9 days ago