The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 197 199 187
Rank change year-on-year
+2 -12
Permanent jobs requiring a Service Desk Analyst 39 27 26
As % of all permanent IT jobs located in the South West 0.67% 0.46% 0.49%
As % of the Job Titles category 0.70% 0.48% 0.51%
Number of salaries quoted 25 25 23
Average salary £22,500 £20,500 £19,500
Average salary % change year-on-year
+9.75% +5.12%
90% offered a salary of more than £19,200 £18,700 £17,000
10% offered a salary of more than £26,800 £23,900 £32,800
UK excluding London average salary £22,000 £21,000 £21,000
% change year-on-year
+4.76% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5557 5598 5102
As % of all permanent IT jobs located in the South West 95.81% 95.43% 96.56%
Number of salaries quoted 4651 4691 4493
Average salary £37,500 £37,500 £35,579
Average salary % change year-on-year
- +5.40%
90% offered a salary of more than £23,500 £23,500 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 22 May 2015.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +7 14 £22,125 -3.80% 4
Wiltshire -3 13 £22,500 +15.38% 2
Somerset +17 5 £31,500 +36.95%
Dorset +2 3 £18,000 -16.27% 1
Cornwall -9 3 £19,500 +18.18%
Gloucestershire - 1 - - 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 22 May 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 56 (71.79%) Windows
2 47 (60.26%) Active Directory
3 43 (55.13%) ITIL
4 38 (48.72%) MS Office
5 33 (42.31%) Microsoft
6 30 (38.46%) Windows 7
7 21 (26.92%) Windows 8
8 20 (25.64%) SLA
9 19 (24.36%) MS Exchange
10 17 (21.79%) Incident Management
11 16 (20.51%) MS Excel
12 15 (19.23%) Windows XP
13 14 (17.95%) VPN
14 12 (15.38%) Change Management
15 11 (14.10%) Microsoft Certification
15 11 (14.10%) ITIL Certification
15 11 (14.10%) Cisco
16 10 (12.82%) TCP/IP
16 10 (12.82%) Analytical Skills
17 9 (11.54%) MCP
17 9 (11.54%) Service Management
18 8 (10.26%) Wireless
19 7 (8.97%) ITSM
20 6 (7.69%) Windows Server 2003
20 6 (7.69%) ITIL V3
21 5 (6.41%) VMware Infrastructure
21 5 (6.41%) Time Management
21 5 (6.41%) VMware
21 5 (6.41%) Blackberry
21 5 (6.41%) Degree

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 22 May 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (24.36%) MS Exchange
2 4 (5.13%) Exchange Server 2010
3 3 (3.85%) IIS
4 2 (2.56%) Exchange Server 2003
4 2 (2.56%) Exchange Server 2007
4 2 (2.56%) Exchange Server 2013
5 1 (1.28%) Lync
5 1 (1.28%) WorkSite
5 1 (1.28%) IBM Notes
Applications
1 38 (48.72%) MS Office
2 16 (20.51%) MS Excel
3 3 (3.85%) MS PowerPoint
4 2 (2.56%) MS Visio
Cloud Services
1 1 (1.28%) Office 365
Communications & Networking
1 14 (17.95%) VPN
2 10 (12.82%) TCP/IP
3 8 (10.26%) Wireless
4 5 (6.41%) Firewall
5 4 (5.13%) DNS
5 4 (5.13%) DHCP
5 4 (5.13%) Ethernet
5 4 (5.13%) ADSL
5 4 (5.13%) Broadband
6 3 (3.85%) Wireshark
6 3 (3.85%) HTTP
6 3 (3.85%) LDAP
7 2 (2.56%) Intranet
7 2 (2.56%) LAN
7 2 (2.56%) WAN
8 1 (1.28%) Unified Communications
8 1 (1.28%) VoIP
8 1 (1.28%) Internet
8 1 (1.28%) Extranet
8 1 (1.28%) 3G
Database & Business Intelligence
1 3 (3.85%) Relational Database
2 2 (2.56%) SQL Server
General
1 4 (5.13%) German Language
1 4 (5.13%) Telecoms
2 3 (3.85%) Law
3 2 (2.56%) Legal
4 1 (1.28%) Advertising
4 1 (1.28%) Retail
4 1 (1.28%) Italian Language
4 1 (1.28%) Spanish Language
4 1 (1.28%) Mandarin Language
4 1 (1.28%) French Language
Libraries, Frameworks & Software Standards
1 1 (1.28%) Web Services
Miscellaneous
1 10 (12.82%) Analytical Skills
2 5 (6.41%) Blackberry
3 3 (3.85%) Fat Client
3 3 (3.85%) iPhone
3 3 (3.85%) Client/Server
3 3 (3.85%) Thin Client
4 2 (2.56%) Management Information System
4 2 (2.56%) Video Conferencing
5 1 (1.28%) iPad
5 1 (1.28%) PDA
Operating Systems
1 56 (71.79%) Windows
2 30 (38.46%) Windows 7
3 21 (26.92%) Windows 8
4 15 (19.23%) Windows XP
5 6 (7.69%) Windows Server 2003
6 4 (5.13%) Windows Server 2012
7 3 (3.85%) Windows Server 2008
8 1 (1.28%) Windows Vista
8 1 (1.28%) Mac OS X
Processes & Methodologies
1 43 (55.13%) ITIL
2 17 (21.79%) Incident Management
3 12 (15.38%) Change Management
4 9 (11.54%) Service Management
5 7 (8.97%) ITSM
6 6 (7.69%) ITIL V3
7 5 (6.41%) Time Management
8 2 (2.56%) CRM
8 2 (2.56%) PRINCE2
8 2 (2.56%) Asset Management
8 2 (2.56%) Problem Management
8 2 (2.56%) Service Desk Management
8 2 (2.56%) ITIL V2
8 2 (2.56%) Continuous Improvement
9 1 (1.28%) Content Management
9 1 (1.28%) Knowledge Management
9 1 (1.28%) Statistical Analysis
9 1 (1.28%) Benchmarking
9 1 (1.28%) Service Delivery
Programming Languages
1 2 (2.56%) C
2 1 (1.28%) PowerShell
Qualifications
1 11 (14.10%) Microsoft Certification
1 11 (14.10%) ITIL Certification
2 9 (11.54%) MCP
3 5 (6.41%) Degree
4 4 (5.13%) Security Cleared
5 3 (3.85%) SC Cleared
6 2 (2.56%) Cisco Certification
6 2 (2.56%) MCSE
6 2 (2.56%) CCNA
6 2 (2.56%) MOS
7 1 (1.28%) MCDST
7 1 (1.28%) ISEB
Quality Assurance & Compliance
1 20 (25.64%) SLA
2 2 (2.56%) QA
System Software
1 47 (60.26%) Active Directory
2 5 (6.41%) VMware Infrastructure
3 2 (2.56%) Terminal Services
3 2 (2.56%) UAG
3 2 (2.56%) Hyper-V
Systems Management
1 3 (3.85%) MOM
1 3 (3.85%) Systems Management Server (SMS)
2 1 (1.28%) SCCM
2 1 (1.28%) OpenView
Vendors
1 33 (42.31%) Microsoft
2 11 (14.10%) Cisco
3 5 (6.41%) VMware
4 4 (5.13%) Apple
4 4 (5.13%) HP
5 3 (3.85%) Dell
5 3 (3.85%) Avaya
5 3 (3.85%) Citrix
6 2 (2.56%) Remedy
6 2 (2.56%) Progress
7 1 (1.28%) IBM
7 1 (1.28%) Lotus
7 1 (1.28%) Symantec
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 4 days ago
Bristol, Avon
Randstad Technologies
Salary: £20000.00 - £23500.00 per annum + benefits
Posted: 5 days ago
Chippenham, Wiltshire
Sanderson
Salary: £20000.00 - £23000 per annum + excellent benefits
Posted: 5 days ago
Gloucestershire
SCC
Salary: From £17,000 to £19,000 per annum
Posted: 16 days ago
Chippenham
Capita - ITIN
Salary: £17500.00 - £27000 per annum
Posted: 26 days ago