The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 199 187 186
Rank change year-on-year
-12 -1
Permanent jobs requiring a Service Desk Analyst 41 38 33
As % of all permanent IT jobs located in the South West 0.69% 0.72% 0.61%
As % of the Job Titles category 0.72% 0.76% 0.63%
Number of salaries quoted 34 37 31
Average salary £23,750 £20,000 £20,000
Average salary % change year-on-year
+18.75% -
90% offered a salary of more than £19,650 £18,300 £17,000
10% offered a salary of more than £26,500 £23,500 £26,000
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5720 5031 5233
As % of all permanent IT jobs located in the South West 96.22% 95.56% 96.27%
Number of salaries quoted 4835 4276 4642
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £22,950 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 27 February 2015.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +7 22 £24,250 +21.25% 4
Bristol -5 7 £24,000 +20.00% 3
Somerset +6 3 - -
Dorset -29 3 £19,000 +2.70% 1
Gloucestershire -4 2 £21,875 +80.04% 1
Cornwall - 2 £19,500 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 27 February 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 51 (69.86%) Windows
2 47 (64.38%) Active Directory
3 40 (54.79%) ITIL
4 39 (53.42%) MS Office
5 32 (43.84%) Microsoft
6 23 (31.51%) Windows 7
7 21 (28.77%) MS Exchange
8 18 (24.66%) Windows XP
9 16 (21.92%) SLA
9 16 (21.92%) Windows 8
9 16 (21.92%) Incident Management
10 15 (20.55%) MS Excel
11 12 (16.44%) Microsoft Certification
12 11 (15.07%) ITIL Certification
12 11 (15.07%) Citrix
12 11 (15.07%) Analytical Skills
13 10 (13.70%) Windows Server 2008
13 10 (13.70%) Change Management
13 10 (13.70%) Cisco
13 10 (13.70%) TCP/IP
13 10 (13.70%) VPN
14 9 (12.33%) MCP
14 9 (12.33%) Service Management
15 7 (9.59%) ITSM
15 7 (9.59%) HP
15 7 (9.59%) Wireless
16 6 (8.22%) Exchange Server 2003
16 6 (8.22%) XenApp
16 6 (8.22%) Time Management
17 5 (6.85%) Degree

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 27 February 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (28.77%) MS Exchange
2 6 (8.22%) Exchange Server 2003
3 3 (4.11%) Exchange Server 2007
3 3 (4.11%) IIS
4 2 (2.74%) Exchange Server 2010
4 2 (2.74%) Exchange Server 2013
4 2 (2.74%) SharePoint
5 1 (1.37%) IBM Notes
5 1 (1.37%) Lync
Applications
1 39 (53.42%) MS Office
2 15 (20.55%) MS Excel
3 2 (2.74%) MS Visio
3 2 (2.74%) MS PowerPoint
Communications & Networking
1 10 (13.70%) TCP/IP
1 10 (13.70%) VPN
2 7 (9.59%) Wireless
3 5 (6.85%) DHCP
3 5 (6.85%) DNS
4 4 (5.48%) Ethernet
4 4 (5.48%) Firewall
5 3 (4.11%) HTTP
5 3 (4.11%) Wireshark
5 3 (4.11%) Intranet
5 3 (4.11%) LDAP
6 2 (2.74%) ADSL
6 2 (2.74%) Broadband
6 2 (2.74%) LAN
6 2 (2.74%) WAN
7 1 (1.37%) VoIP
7 1 (1.37%) Internet
Database & Business Intelligence
1 3 (4.11%) Relational Database
2 2 (2.74%) SQL Server
General
1 4 (5.48%) Finance
2 3 (4.11%) Legal
2 3 (4.11%) Advertising
2 3 (4.11%) German Language
3 2 (2.74%) Telecoms
3 2 (2.74%) Billing
3 2 (2.74%) Law
4 1 (1.37%) Retail
Miscellaneous
1 11 (15.07%) Analytical Skills
2 4 (5.48%) Blackberry
3 3 (4.11%) Fat Client
3 3 (4.11%) Client/Server
3 3 (4.11%) Thin Client
4 2 (2.74%) Video Conferencing
4 2 (2.74%) iPhone
4 2 (2.74%) Open Source
4 2 (2.74%) Management Information System
4 2 (2.74%) Handset
5 1 (1.37%) PDA
5 1 (1.37%) iPad
Operating Systems
1 51 (69.86%) Windows
2 23 (31.51%) Windows 7
3 18 (24.66%) Windows XP
4 16 (21.92%) Windows 8
5 10 (13.70%) Windows Server 2008
6 4 (5.48%) Windows Server 2003
7 3 (4.11%) Windows Vista
7 3 (4.11%) Windows Server 2012
8 2 (2.74%) Linux
9 1 (1.37%) Mac OS X
9 1 (1.37%) Debian
9 1 (1.37%) Fedora
9 1 (1.37%) Ubuntu
9 1 (1.37%) UNIX
9 1 (1.37%) CentOS
9 1 (1.37%) Red Hat Enterprise Linux
Processes & Methodologies
1 40 (54.79%) ITIL
2 16 (21.92%) Incident Management
3 10 (13.70%) Change Management
4 9 (12.33%) Service Management
5 7 (9.59%) ITSM
6 6 (8.22%) Time Management
7 5 (6.85%) Service Delivery
8 4 (5.48%) ITIL V3
8 4 (5.48%) Asset Management
9 2 (2.74%) Problem Management
9 2 (2.74%) ITIL V2
9 2 (2.74%) Continuous Improvement
9 2 (2.74%) Service Desk Management
9 2 (2.74%) PRINCE2
10 1 (1.37%) CRM
10 1 (1.37%) Benchmarking
10 1 (1.37%) CAD
10 1 (1.37%) Configuration Management
10 1 (1.37%) Practice Management
10 1 (1.37%) Software Asset Management
Programming Languages
1 2 (2.74%) C
Qualifications
1 12 (16.44%) Microsoft Certification
2 11 (15.07%) ITIL Certification
3 9 (12.33%) MCP
4 5 (6.85%) Degree
5 4 (5.48%) Security Cleared
6 3 (4.11%) VCP4
7 2 (2.74%) ITIL Foundation Certificate
7 2 (2.74%) MCSE
7 2 (2.74%) CCNA
7 2 (2.74%) Cisco Certification
7 2 (2.74%) MCDST
7 2 (2.74%) MCTS
Quality Assurance & Compliance
1 16 (21.92%) SLA
2 2 (2.74%) QA
System Software
1 47 (64.38%) Active Directory
2 6 (8.22%) XenApp
3 4 (5.48%) VMware Infrastructure
4 3 (4.11%) UAG
4 3 (4.11%) Terminal Services
5 1 (1.37%) Hyper-V
5 1 (1.37%) MetaFrame
Systems Management
1 3 (4.11%) OpenView
1 3 (4.11%) MOM
1 3 (4.11%) Systems Management Server (SMS)
2 2 (2.74%) SCCM
3 1 (1.37%) SCOM
3 1 (1.37%) Norton AntiVirus
Vendors
1 32 (43.84%) Microsoft
2 11 (15.07%) Citrix
3 10 (13.70%) Cisco
4 7 (9.59%) HP
5 5 (6.85%) Apple
6 4 (5.48%) VMware
6 4 (5.48%) Dell
7 3 (4.11%) Avaya
7 3 (4.11%) Symantec
8 2 (2.74%) McAfee
8 2 (2.74%) BT
8 2 (2.74%) Progress
9 1 (1.37%) SonicWALL
9 1 (1.37%) SolarWinds
9 1 (1.37%) Remedy
9 1 (1.37%) Lotus
9 1 (1.37%) Red Hat
9 1 (1.37%) IBM
Bournemouth, Dorset
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: 3 days ago
Chippenham, Wiltshire
Lorien Resourcing
Salary: £22000 per annum
Posted: 4 days ago
Malmesbury, Wiltshire
Roc Search
Posted: 5 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £28000 per annum
Posted: 6 days ago
Bristol, Gloucestershire
Boeing
Salary: Competitive salary
Posted: 16 days ago
Bristol, South West, United Kingdom
Boeing
Salary: Competitive salary
Posted: 16 days ago
Malmesbury
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum
Posted: 26 days ago