The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 208 195 196
Rank change year-on-year
-13 +1
Permanent jobs requiring a Service Desk Analyst 30 26 30
As % of all permanent IT jobs located in the South West 0.51% 0.47% 0.53%
As % of the Job Titles category 0.53% 0.50% 0.55%
Number of salaries quoted 26 25 30
Average salary £24,250 £20,000 £21,500
Average salary % change year-on-year
+21.25% -6.97%
90% offered a salary of more than £21,500 £17,400 £17,500
10% offered a salary of more than £27,750 £23,500 £25,100
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5694 5244 5472
As % of all permanent IT jobs located in the South West 96.05% 95.57% 96.42%
Number of salaries quoted 4848 4448 4871
Average salary £37,500 £35,250 £36,000
Average salary % change year-on-year
+6.38% -2.08%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -10 12 £24,500 +13.95% 6
Bristol +4 7 £26,250 +31.25% 3
Gloucestershire -4 5 £22,750 +87.24%
Somerset +12 3 - -
Dorset -21 1 £25,000 +38.88%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 28 January 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 46 (74.19%) Windows
2 38 (61.29%) Active Directory
3 34 (54.84%) Microsoft
3 34 (54.84%) ITIL
4 30 (48.39%) MS Office
5 24 (38.71%) Windows XP
5 24 (38.71%) Windows 7
6 17 (27.42%) MS Exchange
6 17 (27.42%) Citrix
7 15 (24.19%) Microsoft Certification
8 12 (19.35%) VPN
8 12 (19.35%) Windows 8
9 11 (17.74%) Service Delivery
9 11 (17.74%) Exchange Server 2003
9 11 (17.74%) SLA
9 11 (17.74%) HP
10 10 (16.13%) DNS
10 10 (16.13%) DHCP
10 10 (16.13%) MS Excel
10 10 (16.13%) Apple
10 10 (16.13%) TCP/IP
10 10 (16.13%) Windows Server 2003
10 10 (16.13%) Windows Server 2008
11 9 (14.52%) Symantec
11 9 (14.52%) Avaya
11 9 (14.52%) Firewall
11 9 (14.52%) Blackberry
11 9 (14.52%) Ethernet
12 8 (12.90%) Dell
12 8 (12.90%) Service Management

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 28 January 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (27.42%) MS Exchange
2 11 (17.74%) Exchange Server 2003
3 7 (11.29%) Lync
4 3 (4.84%) Exchange Server 2007
5 2 (3.23%) SharePoint
6 1 (1.61%) IBM Notes
6 1 (1.61%) Exchange Server 2010
6 1 (1.61%) Exchange Server 2013
Applications
1 30 (48.39%) MS Office
2 10 (16.13%) MS Excel
3 2 (3.23%) MS Visio
3 2 (3.23%) MS PowerPoint
Communications & Networking
1 12 (19.35%) VPN
2 10 (16.13%) DNS
2 10 (16.13%) DHCP
2 10 (16.13%) TCP/IP
3 9 (14.52%) Ethernet
3 9 (14.52%) Firewall
4 5 (8.06%) Intranet
5 4 (6.45%) Wireless
6 2 (3.23%) WAN
6 2 (3.23%) LAN
7 1 (1.61%) VoIP
7 1 (1.61%) ADSL
7 1 (1.61%) Broadband
7 1 (1.61%) Internet
Database & Business Intelligence
1 3 (4.84%) SQL Server
2 1 (1.61%) SQL Server 2005
2 1 (1.61%) SQL Server 2008
General
1 5 (8.06%) Finance
2 3 (4.84%) Legal
2 3 (4.84%) Advertising
3 2 (3.23%) Law
3 2 (3.23%) Telecoms
3 2 (3.23%) Billing
4 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.61%) .NET
Miscellaneous
1 9 (14.52%) Blackberry
2 6 (9.68%) Analytical Skills
3 5 (8.06%) iPad
3 5 (8.06%) iPhone
4 3 (4.84%) PDA
5 2 (3.23%) Handset
5 2 (3.23%) Open Source
5 2 (3.23%) Video Conferencing
6 1 (1.61%) Thin Client
6 1 (1.61%) Fat Client
Operating Systems
1 46 (74.19%) Windows
2 24 (38.71%) Windows XP
2 24 (38.71%) Windows 7
3 12 (19.35%) Windows 8
4 10 (16.13%) Windows Server 2008
4 10 (16.13%) Windows Server 2003
5 3 (4.84%) Windows Vista
5 3 (4.84%) Windows Server 2012
6 2 (3.23%) Linux
7 1 (1.61%) Mac OS X
7 1 (1.61%) Debian
7 1 (1.61%) Fedora
7 1 (1.61%) Ubuntu
7 1 (1.61%) UNIX
7 1 (1.61%) CentOS
7 1 (1.61%) Red Hat Enterprise Linux
Processes & Methodologies
1 34 (54.84%) ITIL
2 11 (17.74%) Service Delivery
3 8 (12.90%) Service Management
4 7 (11.29%) Time Management
4 7 (11.29%) Incident Management
4 7 (11.29%) CAD
5 6 (9.68%) Change Management
6 4 (6.45%) ITSM
6 4 (6.45%) Asset Management
7 3 (4.84%) Problem Management
8 1 (1.61%) Document Management
8 1 (1.61%) ITIL V3
8 1 (1.61%) Software Asset Management
8 1 (1.61%) Practice Management
8 1 (1.61%) Configuration Management
8 1 (1.61%) CRM
8 1 (1.61%) Benchmarking
Qualifications
1 15 (24.19%) Microsoft Certification
2 8 (12.90%) ITIL Certification
2 8 (12.90%) ITIL Foundation Certificate
3 6 (9.68%) MCP
4 4 (6.45%) Security Cleared
5 2 (3.23%) MCSE
5 2 (3.23%) CCNA
5 2 (3.23%) Cisco Certification
5 2 (3.23%) MCDST
5 2 (3.23%) MCTS
5 2 (3.23%) Degree
Quality Assurance & Compliance
1 11 (17.74%) SLA
2 1 (1.61%) QA
System Software
1 38 (61.29%) Active Directory
2 8 (12.90%) Terminal Services
2 8 (12.90%) UAG
3 7 (11.29%) MetaFrame
4 6 (9.68%) XenApp
5 1 (1.61%) VMware Infrastructure
5 1 (1.61%) Hyper-V
Systems Management
1 8 (12.90%) SCCM
2 7 (11.29%) Norton AntiVirus
3 3 (4.84%) OpenView
4 1 (1.61%) SCOM
Vendors
1 34 (54.84%) Microsoft
2 17 (27.42%) Citrix
3 11 (17.74%) HP
4 10 (16.13%) Apple
5 9 (14.52%) Symantec
5 9 (14.52%) Avaya
6 8 (12.90%) Dell
7 7 (11.29%) Cisco
7 7 (11.29%) SonicWALL
8 2 (3.23%) McAfee
8 2 (3.23%) BT
9 1 (1.61%) VMware
9 1 (1.61%) Remedy
9 1 (1.61%) SolarWinds
9 1 (1.61%) Progress
9 1 (1.61%) IBM
9 1 (1.61%) Lotus
9 1 (1.61%) Red Hat
Swindon, Wiltshire
Experis Ltd
Salary: £18000 - £24000 per annum
Posted: 11 hours ago
Wiltshire
Redrock Consulting Ltd
Salary: £23000 - £27000 per annum
Posted: Yesterday
Bristol, Avon
Hargreaves Lansdown
Salary: Excellent plus Discretionary Bonus
Posted: 2 days ago
Cornwall
Harvey Nash plc
Salary: £18000 - £21000 per annum
Posted: 6 days ago
Chippenham
Pertemps ERP
Salary: £20,000 - £22,000 p.a. plus package
Posted: 6 days ago
Swindon, Wiltshire
Prolinx
Salary: From £20,000 to £24,000 per annum
Posted: 7 days ago
South West UK
Edward Carter Solutions
Salary: £23,000 to £27,000 Dependent on Experience
Posted: 16 days ago