The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 183 181 193
Rank change year-on-year
-2 +12
Permanent jobs requiring a Service Desk Analyst 57 48 23
As % of all permanent IT jobs located in the South West 0.97% 0.78% 0.44%
As % of the Job Titles category 1.01% 0.82% 0.46%
Number of salaries quoted 50 46 19
Average salary £21,625 £22,500 £19,500
Average salary % change year-on-year
-3.88% +15.38%
90% offered a salary of more than £19,800 £19,900 £16,000
10% offered a salary of more than £27,000 £25,000 £22,000
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5646 5888 4979
As % of all permanent IT jobs located in the South West 96.09% 95.80% 95.13%
Number of salaries quoted 4809 4890 4300
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 31 July 2015.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +1 17 £24,000 -5.88%
Wiltshire -14 15 £20,500 -18.00% 1
Bristol -4 12 £21,625 -3.88% 3
Somerset +11 5 £22,500 -10.00%
Dorset -4 4 £21,750 +6.09% 3
Devon - 3 £16,200 - 1
Cornwall - 1 £21,000 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 66 (61.11%) Windows
2 45 (41.67%) ITIL
2 45 (41.67%) Active Directory
3 39 (36.11%) MS Office
4 38 (35.19%) Microsoft
5 31 (28.70%) Windows 7
6 29 (26.85%) SLA
7 27 (25.00%) MS Exchange
8 23 (21.30%) MS Excel
9 15 (13.89%) Windows 8
9 15 (13.89%) Service Management
10 14 (12.96%) VMware
11 13 (12.04%) Incident Management
12 12 (11.11%) Firewall
12 12 (11.11%) ITSM
12 12 (11.11%) Windows Server 2003
12 12 (11.11%) Cisco
13 11 (10.19%) ITIL Certification
13 11 (10.19%) VMware Infrastructure
14 10 (9.26%) Exchange Server 2010
14 10 (9.26%) TCP/IP
14 10 (9.26%) VPN
15 9 (8.33%) Microsoft Certification
15 9 (8.33%) SC Cleared
15 9 (8.33%) Security Cleared
15 9 (8.33%) Windows Server 2012
15 9 (8.33%) Exchange Server 2007
16 8 (7.41%) Change Management
16 8 (7.41%) Hyper-V
16 8 (7.41%) Wireless

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (25.00%) MS Exchange
2 10 (9.26%) Exchange Server 2010
3 9 (8.33%) Exchange Server 2007
4 3 (2.78%) IIS
5 2 (1.85%) Blackberry Enterprise Server
5 2 (1.85%) Exchange Server 2013
6 1 (0.93%) Exchange Server 2003
6 1 (0.93%) WorkSite
6 1 (0.93%) SharePoint
6 1 (0.93%) Lync
Applications
1 39 (36.11%) MS Office
2 23 (21.30%) MS Excel
3 3 (2.78%) MS PowerPoint
Cloud Services
1 4 (3.70%) Office 365
Communications & Networking
1 12 (11.11%) Firewall
2 10 (9.26%) TCP/IP
2 10 (9.26%) VPN
3 8 (7.41%) Wireless
4 5 (4.63%) ADSL
5 4 (3.70%) Broadband
5 4 (3.70%) LAN
5 4 (3.70%) WAN
6 3 (2.78%) DHCP
6 3 (2.78%) Ethernet
6 3 (2.78%) HTTP
6 3 (2.78%) DNS
6 3 (2.78%) Wireshark
6 3 (2.78%) LDAP
7 2 (1.85%) Intranet
8 1 (0.93%) Internet
8 1 (0.93%) Extranet
8 1 (0.93%) 3G
8 1 (0.93%) Unified Communications
Database & Business Intelligence
1 3 (2.78%) Relational Database
General
1 5 (4.63%) Law
2 4 (3.70%) German Language
3 3 (2.78%) Finance
3 3 (2.78%) Legal
3 3 (2.78%) Advertising
4 2 (1.85%) Marketing
4 2 (1.85%) Telecoms
5 1 (0.93%) Italian Language
5 1 (0.93%) Spanish Language
5 1 (0.93%) Mandarin Language
5 1 (0.93%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.93%) Web Services
Miscellaneous
1 7 (6.48%) Blackberry
2 6 (5.56%) Analytical Skills
3 4 (3.70%) Management Information System
4 3 (2.78%) Client/Server
4 3 (2.78%) Thin Client
4 3 (2.78%) Fat Client
4 3 (2.78%) iPhone
5 2 (1.85%) Fixed Income
5 2 (1.85%) Equities
6 1 (0.93%) PDA
6 1 (0.93%) Handset
6 1 (0.93%) Data Centre
Operating Systems
1 66 (61.11%) Windows
2 31 (28.70%) Windows 7
3 15 (13.89%) Windows 8
4 12 (11.11%) Windows Server 2003
5 9 (8.33%) Windows Server 2012
6 7 (6.48%) Windows XP
7 1 (0.93%) Apple iOS
7 1 (0.93%) Windows Vista
7 1 (0.93%) Android
7 1 (0.93%) Windows Server 2008
7 1 (0.93%) Windows Phone
Processes & Methodologies
1 45 (41.67%) ITIL
2 15 (13.89%) Service Management
3 13 (12.04%) Incident Management
4 12 (11.11%) ITSM
5 8 (7.41%) Change Management
6 5 (4.63%) ITIL V3
7 3 (2.78%) Contact Management
7 3 (2.78%) Asset Management
7 3 (2.78%) Service Delivery
7 3 (2.78%) Microsoft Office Automation
7 3 (2.78%) Office Automation
8 2 (1.85%) Service Desk Management
8 2 (1.85%) IT Asset Management
8 2 (1.85%) PRINCE2
8 2 (1.85%) ITIL V2
8 2 (1.85%) Continuous Improvement
8 2 (1.85%) Time Management
9 1 (0.93%) Problem Management
9 1 (0.93%) Business Transformation
9 1 (0.93%) CRM
Programming Languages
1 2 (1.85%) C
1 2 (1.85%) SQL
2 1 (0.93%) PowerShell
Qualifications
1 11 (10.19%) ITIL Certification
2 9 (8.33%) Microsoft Certification
2 9 (8.33%) SC Cleared
2 9 (8.33%) Security Cleared
3 5 (4.63%) MCP
4 4 (3.70%) Degree
5 2 (1.85%) MOS
6 1 (0.93%) MCDST
6 1 (0.93%) Network+ Certification
6 1 (0.93%) MCSA
6 1 (0.93%) ISEB
6 1 (0.93%) A+ Certification
Quality Assurance & Compliance
1 29 (26.85%) SLA
2 2 (1.85%) QA
2 2 (1.85%) ISO 9001
System Software
1 45 (41.67%) Active Directory
2 11 (10.19%) VMware Infrastructure
3 8 (7.41%) Hyper-V
4 1 (0.93%) UAG
4 1 (0.93%) Terminal Services
Systems Management
1 3 (2.78%) MOM
1 3 (2.78%) Systems Management Server (SMS)
2 1 (0.93%) SCCM
Vendors
1 38 (35.19%) Microsoft
2 14 (12.96%) VMware
3 12 (11.11%) Cisco
4 5 (4.63%) Avaya
5 3 (2.78%) Apple
5 3 (2.78%) Remedy
5 3 (2.78%) Mitel
6 2 (1.85%) HP
6 2 (1.85%) Dell
6 2 (1.85%) Citrix
7 1 (0.93%) Progress
7 1 (0.93%) ServiceNow
Bournemouth, Dorset
Connectus
Salary: £18000 - £25000 per annum + benefits
Posted: 2 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 3 days ago
Dorchester
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 10 days ago
Bournemouth
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 12 days ago