The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 186 197 190
Rank change year-on-year
+11 -7
Permanent jobs requiring a Service Desk Analyst 47 23 25
As % of all permanent IT jobs located in the South West 0.76% 0.44% 0.45%
As % of the Job Titles category 0.80% 0.46% 0.47%
Number of salaries quoted 45 19 25
Average salary £22,750 £19,500 £24,000
Average salary % change year-on-year
+16.66% -18.75%
90% offered a salary of more than £20,000 £16,000 £21,000
10% offered a salary of more than £25,000 £22,000 £25,500
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5893 4951 5365
As % of all permanent IT jobs located in the South West 95.62% 95.01% 96.54%
Number of salaries quoted 4904 4273 4740
Average salary £37,500 £35,000 £36,500
Average salary % change year-on-year
+7.14% -4.10%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 23 £25,000 +13.63% 4
Dorset 0 15 £20,500 +24.24% 1
Bristol - 5 £22,500 -
Gloucestershire -9 3 £25,500 +59.37% 1
Somerset -31 3 £25,000 +28.20%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 31 July 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 61 (67.03%) Windows
2 44 (48.35%) Microsoft
3 36 (39.56%) Active Directory
4 33 (36.26%) ITIL
5 31 (34.07%) Windows 7
6 28 (30.77%) MS Office
7 23 (25.27%) MS Excel
8 22 (24.18%) TCP/IP
9 21 (23.08%) Windows Server 2003
10 20 (21.98%) Microsoft Certification
11 18 (19.78%) DNS
11 18 (19.78%) DHCP
12 17 (18.68%) SLA
13 16 (17.58%) MS Exchange
13 16 (17.58%) Firewall
14 15 (16.48%) MCP
15 14 (15.38%) SQL Server
16 13 (14.29%) Windows XP
17 12 (13.19%) Remedy
17 12 (13.19%) SQL Server 2005
17 12 (13.19%) SQL Server 2008
17 12 (13.19%) Windows 8
18 11 (12.09%) ServiceNow
18 11 (12.09%) Exchange Server 2003
18 11 (12.09%) Finance
18 11 (12.09%) MCSA
19 10 (10.99%) .NET
19 10 (10.99%) Cisco
19 10 (10.99%) VPN
19 10 (10.99%) Citrix

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 31 July 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (17.58%) MS Exchange
2 11 (12.09%) Exchange Server 2003
3 2 (2.20%) Lync
3 2 (2.20%) Exchange Server 2010
3 2 (2.20%) SharePoint
4 1 (1.10%) IIS
Applications
1 28 (30.77%) MS Office
2 23 (25.27%) MS Excel
3 5 (5.49%) MS Visio
4 3 (3.30%) MS PowerPoint
Business Applications
1 2 (2.20%) Remedy ITSM
Communications & Networking
1 22 (24.18%) TCP/IP
2 18 (19.78%) DNS
2 18 (19.78%) DHCP
3 16 (17.58%) Firewall
4 10 (10.99%) VPN
5 9 (9.89%) Wireless
5 9 (9.89%) Ethernet
6 6 (6.59%) Intranet
7 4 (4.40%) LAN
7 4 (4.40%) WAN
8 2 (2.20%) IP Telephony
8 2 (2.20%) LDAP
8 2 (2.20%) SNMP
9 1 (1.10%) VoIP
Database & Business Intelligence
1 14 (15.38%) SQL Server
2 12 (13.19%) SQL Server 2005
2 12 (13.19%) SQL Server 2008
3 2 (2.20%) SQL Server 2012
3 2 (2.20%) Crystal Reports
General
1 11 (12.09%) Finance
2 2 (2.20%) Advertising
3 1 (1.10%) Back Office
3 1 (1.10%) Telecoms
3 1 (1.10%) Aerospace
3 1 (1.10%) Legal
3 1 (1.10%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (10.99%) .NET
Miscellaneous
1 9 (9.89%) PDA
2 3 (3.30%) Blackberry
2 3 (3.30%) Management Information System
3 2 (2.20%) Handset
3 2 (2.20%) Mathematics
Operating Systems
1 61 (67.03%) Windows
2 31 (34.07%) Windows 7
3 21 (23.08%) Windows Server 2003
4 13 (14.29%) Windows XP
5 12 (13.19%) Windows 8
6 6 (6.59%) Windows Server 2008
7 4 (4.40%) Windows Server 2012
8 2 (2.20%) Android
8 2 (2.20%) Apple iOS
8 2 (2.20%) Windows Phone
8 2 (2.20%) UNIX
9 1 (1.10%) Linux
Processes & Methodologies
1 33 (36.26%) ITIL
2 9 (9.89%) Problem Management
3 5 (5.49%) Incident Management
4 4 (4.40%) Asset Management
4 4 (4.40%) ITSM
5 2 (2.20%) Time Management
5 2 (2.20%) Change Control
5 2 (2.20%) Root Cause Analysis
5 2 (2.20%) Network Monitoring
5 2 (2.20%) CAD
5 2 (2.20%) Service Management
5 2 (2.20%) Service Delivery
5 2 (2.20%) Change Management
6 1 (1.10%) Contact Management
6 1 (1.10%) Performance Improvement
6 1 (1.10%) Knowledge Management
Programming Languages
1 3 (3.30%) SQL
2 2 (2.20%) PowerShell
2 2 (2.20%) C
Qualifications
1 20 (21.98%) Microsoft Certification
2 15 (16.48%) MCP
3 11 (12.09%) MCSA
4 9 (9.89%) Degree
5 4 (4.40%) ITIL Foundation Certificate
5 4 (4.40%) ITIL Certification
6 3 (3.30%) MCSE
6 3 (3.30%) SC Cleared
6 3 (3.30%) Security Cleared
6 3 (3.30%) MCITP
7 2 (2.20%) Network+ Certification
7 2 (2.20%) MCDST
7 2 (2.20%) MCTS
7 2 (2.20%) A+ Certification
Quality Assurance & Compliance
1 17 (18.68%) SLA
2 3 (3.30%) QA
System Software
1 36 (39.56%) Active Directory
2 7 (7.69%) Terminal Services
3 6 (6.59%) MetaFrame
4 2 (2.20%) UAG
Systems Management
1 9 (9.89%) SCCM
2 2 (2.20%) WMI
2 2 (2.20%) Norton AntiVirus
Vendors
1 44 (48.35%) Microsoft
2 12 (13.19%) Remedy
3 11 (12.09%) ServiceNow
4 10 (10.99%) Cisco
4 10 (10.99%) Citrix
5 9 (9.89%) SonicWALL
5 9 (9.89%) Avaya
5 9 (9.89%) HP
5 9 (9.89%) Dell
6 8 (8.79%) Apple
7 4 (4.40%) LANDesk
8 3 (3.30%) Sophos
9 2 (2.20%) McAfee
9 2 (2.20%) Symantec
10 1 (1.10%) SAP
10 1 (1.10%) Oracle
Malmesbury, Wiltshire
Roc Search
Posted: 15 hours ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 21 days ago