The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 169 193 194
Rank change year-on-year
+24 +1
Permanent jobs requiring a Service Desk Analyst 53 22 27
As % of all permanent IT jobs located in the South West 0.87% 0.43% 0.47%
As % of the Job Titles category 0.92% 0.45% 0.49%
Number of salaries quoted 49 18 26
Average salary £23,500 £19,500 £24,000
Average salary % change year-on-year
+20.51% -18.75%
90% offered a salary of more than £20,500 £16,000 £20,500
10% offered a salary of more than £25,000 £22,000 £25,750
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5787 4885 5493
As % of all permanent IT jobs located in the South West 95.09% 95.06% 96.25%
Number of salaries quoted 4787 4212 4865
Average salary £37,000 £35,000 £36,500
Average salary % change year-on-year
+5.71% -4.10%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +26 30 £25,000 +13.63%
Dorset +5 14 £20,500 - 2
Bristol - 5 £22,500 - 2
Gloucestershire -2 3 £25,500 +59.37% 1
Somerset -27 3 £25,000 +25.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 27 August 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 60 (74.07%) Windows
2 43 (53.09%) Microsoft
3 38 (46.91%) Active Directory
4 34 (41.98%) ITIL
5 31 (38.27%) Windows 7
6 26 (32.10%) Windows Server 2003
7 25 (30.86%) MS Office
7 25 (30.86%) TCP/IP
8 22 (27.16%) Microsoft Certification
9 21 (25.93%) DNS
9 21 (25.93%) DHCP
10 20 (24.69%) MS Exchange
11 19 (23.46%) Firewall
12 17 (20.99%) SLA
12 17 (20.99%) MS Excel
13 16 (19.75%) Windows XP
14 15 (18.52%) SQL Server
14 15 (18.52%) Exchange Server 2003
15 14 (17.28%) Avaya
16 13 (16.05%) Ethernet
16 13 (16.05%) VPN
16 13 (16.05%) HP
16 13 (16.05%) Dell
16 13 (16.05%) Citrix
16 13 (16.05%) SQL Server 2005
16 13 (16.05%) SonicWALL
16 13 (16.05%) SQL Server 2008
17 12 (14.81%) MCP
17 12 (14.81%) Apple
18 11 (13.58%) Terminal Services

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 27 August 2014, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (24.69%) MS Exchange
2 15 (18.52%) Exchange Server 2003
3 6 (7.41%) Lync
4 2 (2.47%) Exchange Server 2010
4 2 (2.47%) SharePoint
5 1 (1.23%) IIS
Applications
1 25 (30.86%) MS Office
2 17 (20.99%) MS Excel
3 5 (6.17%) MS Visio
4 3 (3.70%) MS PowerPoint
Business Applications
1 2 (2.47%) Remedy ITSM
Communications & Networking
1 25 (30.86%) TCP/IP
2 21 (25.93%) DNS
2 21 (25.93%) DHCP
3 19 (23.46%) Firewall
4 13 (16.05%) Ethernet
4 13 (16.05%) VPN
5 10 (12.35%) Wireless
6 7 (8.64%) Intranet
7 2 (2.47%) SNMP
7 2 (2.47%) LDAP
7 2 (2.47%) LAN
7 2 (2.47%) WAN
7 2 (2.47%) IP Telephony
Database & Business Intelligence
1 15 (18.52%) SQL Server
2 13 (16.05%) SQL Server 2005
2 13 (16.05%) SQL Server 2008
3 2 (2.47%) SQL Server 2012
3 2 (2.47%) Crystal Reports
General
1 11 (13.58%) Finance
2 2 (2.47%) Advertising
3 1 (1.23%) Aerospace
3 1 (1.23%) Legal
3 1 (1.23%) Back Office
3 1 (1.23%) Telecoms
Libraries, Frameworks & Software Standards
1 11 (13.58%) .NET
Miscellaneous
1 10 (12.35%) PDA
2 6 (7.41%) Blackberry
3 4 (4.94%) iPhone
3 4 (4.94%) iPad
4 2 (2.47%) Management Information System
4 2 (2.47%) Mathematics
5 1 (1.23%) Handset
Operating Systems
1 60 (74.07%) Windows
2 31 (38.27%) Windows 7
3 26 (32.10%) Windows Server 2003
4 16 (19.75%) Windows XP
5 10 (12.35%) Windows 8
6 4 (4.94%) Windows Server 2012
6 4 (4.94%) Windows Server 2008
7 1 (1.23%) Windows Phone
7 1 (1.23%) UNIX
7 1 (1.23%) Linux
7 1 (1.23%) Android
7 1 (1.23%) Apple iOS
Processes & Methodologies
1 34 (41.98%) ITIL
2 8 (9.88%) Problem Management
3 6 (7.41%) CAD
3 6 (7.41%) Service Delivery
4 4 (4.94%) ITSM
4 4 (4.94%) Incident Management
5 3 (3.70%) Time Management
6 2 (2.47%) Asset Management
6 2 (2.47%) Change Management
6 2 (2.47%) Service Management
6 2 (2.47%) Change Control
6 2 (2.47%) Root Cause Analysis
6 2 (2.47%) Network Monitoring
7 1 (1.23%) Knowledge Management
7 1 (1.23%) Performance Improvement
Programming Languages
1 3 (3.70%) SQL
2 2 (2.47%) PowerShell
2 2 (2.47%) C
Qualifications
1 22 (27.16%) Microsoft Certification
2 12 (14.81%) MCP
3 9 (11.11%) MCSA
4 8 (9.88%) ITIL Foundation Certificate
5 7 (8.64%) Degree
6 5 (6.17%) ITIL Certification
7 3 (3.70%) MCSE
7 3 (3.70%) SC Cleared
7 3 (3.70%) Security Cleared
7 3 (3.70%) MCITP
8 2 (2.47%) A+ Certification
8 2 (2.47%) Network+ Certification
8 2 (2.47%) MCDST
8 2 (2.47%) MCTS
Quality Assurance & Compliance
1 17 (20.99%) SLA
2 3 (3.70%) QA
System Software
1 38 (46.91%) Active Directory
2 11 (13.58%) Terminal Services
3 10 (12.35%) MetaFrame
4 6 (7.41%) UAG
Systems Management
1 11 (13.58%) SCCM
2 6 (7.41%) Norton AntiVirus
3 2 (2.47%) WMI
Vendors
1 43 (53.09%) Microsoft
2 14 (17.28%) Avaya
3 13 (16.05%) HP
3 13 (16.05%) Dell
3 13 (16.05%) Citrix
3 13 (16.05%) SonicWALL
4 12 (14.81%) Apple
5 10 (12.35%) Cisco
5 10 (12.35%) Remedy
6 9 (11.11%) ServiceNow
7 6 (7.41%) Symantec
8 3 (3.70%) Sophos
9 2 (2.47%) LANDesk
9 2 (2.47%) McAfee
10 1 (1.23%) Oracle
Bristol
Capita - ITIN
Salary: £18000.00 per annum
Posted: 11 days ago
Bournemouth, Dorset
PruHealth
Salary: From £18,000 to £19,000 per annum
Posted: 21 days ago