The statistics below represent IT jobs advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 191 172 190
Rank change year-on-year
-19 +18
Permanent jobs requiring a Service Desk Analyst 50 78 55
As % of all permanent IT jobs located in the South West 0.90% 1.32% 0.90%
As % of the Job Titles category 0.93% 1.35% 0.92%
Number of salaries quoted 48 70 51
Median salary £22,500 £22,500 £23,500
Median salary % change year-on-year
- -4.25%
90% offered a salary of more than £19,850 £20,000 £20,500
10% offered a salary of more than £30,000 £27,000 £25,000
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5375 5760 5965
As % of all permanent IT jobs located in the South West 96.72% 97.18% 97.10%
Number of salaries quoted 4539 4852 4911
Median salary £40,000 £38,000 £37,000
Median salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £55,000 £54,000 £57,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 28 August 2016.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +21 25 £28,000 +30.23% 1
Gloucestershire -18 15 £22,000 -18.51% 1
Wiltshire +5 5 £19,000 -8.43% 2
Somerset -9 4 £21,750 -1.13% 1
Dorset 0 1 £18,000 -16.27% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 48 (55.81%) Windows
2 41 (47.67%) Active Directory
3 36 (41.86%) Microsoft
4 34 (39.53%) Windows 7
5 24 (27.91%) ITIL
6 22 (25.58%) MS Office
7 18 (20.93%) MS Excel
8 17 (19.77%) Firewall
8 17 (19.77%) VMware
9 15 (17.44%) VPN
9 15 (17.44%) Security Cleared
9 15 (17.44%) Incident Management
10 14 (16.28%) SLA
10 14 (16.28%) Office 365
11 13 (15.12%) MS PowerPoint
11 13 (15.12%) VMware Infrastructure
12 12 (13.95%) DV Cleared
12 12 (13.95%) Service Delivery
12 12 (13.95%) MS Exchange
12 12 (13.95%) VoIP
12 12 (13.95%) Windows 8
12 12 (13.95%) Windows 10
13 11 (12.79%) WAN
13 11 (12.79%) LAN
13 11 (12.79%) PBX
13 11 (12.79%) Service Management
13 11 (12.79%) Windows Server 2003
13 11 (12.79%) Data Protection
13 11 (12.79%) WatchGuard
13 11 (12.79%) Data Protection Act

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.95%) MS Exchange
2 7 (8.14%) Exchange Server 2010
3 5 (5.81%) SharePoint
4 4 (4.65%) Exchange Server 2007
5 2 (2.33%) IIS
6 1 (1.16%) Blackberry Enterprise Server
6 1 (1.16%) Exchange Server 2003
6 1 (1.16%) Exchange Server 2013
6 1 (1.16%) SharePoint 2013
6 1 (1.16%) Skype for Business
Applications
1 22 (25.58%) MS Office
2 18 (20.93%) MS Excel
3 13 (15.12%) MS PowerPoint
4 1 (1.16%) MS Project
4 1 (1.16%) MS Visio
Cloud Services
1 14 (16.28%) Office 365
2 11 (12.79%) Microsoft Azure
Communications & Networking
1 17 (19.77%) Firewall
2 15 (17.44%) VPN
3 12 (13.95%) VoIP
4 11 (12.79%) LAN
4 11 (12.79%) PBX
4 11 (12.79%) WAN
5 5 (5.81%) DHCP
5 5 (5.81%) DNS
5 5 (5.81%) TCP/IP
6 4 (4.65%) Remote Desktop
7 2 (2.33%) Cisco Wireless
7 2 (2.33%) DSL
7 2 (2.33%) Ethernet
7 2 (2.33%) Internet
7 2 (2.33%) Structured Cabling
7 2 (2.33%) Wi-Fi
7 2 (2.33%) Wireless
8 1 (1.16%) Intranet
8 1 (1.16%) IP Telephony
General
1 6 (6.98%) Finance
2 4 (4.65%) Law
2 4 (4.65%) Legal
2 4 (4.65%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.33%) HTML
Miscellaneous
1 11 (12.79%) Data Protection Act
2 8 (9.30%) Analytical Skills
3 6 (6.98%) Virtual Team
4 2 (2.33%) Blackberry
4 2 (2.33%) iPhone
5 1 (1.16%) Data Centre
5 1 (1.16%) Driving Licence
5 1 (1.16%) e-Learning
5 1 (1.16%) Fat Client
5 1 (1.16%) Management Information System
5 1 (1.16%) Thin Client
5 1 (1.16%) Video Conferencing
Operating Systems
1 48 (55.81%) Windows
2 34 (39.53%) Windows 7
3 12 (13.95%) Windows 10
3 12 (13.95%) Windows 8
4 11 (12.79%) Windows Server 2003
5 8 (9.30%) Android
5 8 (9.30%) Windows Server 2012
6 7 (8.14%) Windows Server
6 7 (8.14%) Windows Server 2008
7 3 (3.49%) Linux
8 2 (2.33%) Mac OS
8 2 (2.33%) Mac OS X
8 2 (2.33%) Unix
9 1 (1.16%) Apple iOS
9 1 (1.16%) Windows XP
Processes & Methodologies
1 24 (27.91%) ITIL
2 15 (17.44%) Incident Management
3 12 (13.95%) Service Delivery
4 11 (12.79%) Capacity Planning
4 11 (12.79%) Data Protection
4 11 (12.79%) Service Management
5 10 (11.63%) Problem Management
6 8 (9.30%) Infrastructure Management
7 6 (6.98%) Change Management
7 6 (6.98%) ITSM
8 5 (5.81%) ITIL V3
8 5 (5.81%) Ticket Management
9 4 (4.65%) Time Management
10 3 (3.49%) Business Transformation
10 3 (3.49%) Case Management
10 3 (3.49%) Coaching
10 3 (3.49%) Continuous Improvement
10 3 (3.49%) Password Management
10 3 (3.49%) Practice Management
11 2 (2.33%) Information Security
Programming Languages
1 1 (1.16%) PowerShell
Qualifications
1 15 (17.44%) Security Cleared
2 12 (13.95%) DV Cleared
3 10 (11.63%) Microsoft Certification
3 10 (11.63%) SC Cleared
4 7 (8.14%) MCP
5 6 (6.98%) Degree
6 4 (4.65%) CCNA
6 4 (4.65%) Cisco Certification
6 4 (4.65%) ITIL Certification
6 4 (4.65%) MCSE
7 3 (3.49%) A+ Certification
8 1 (1.16%) ITIL Foundation Certificate
8 1 (1.16%) MCITP
8 1 (1.16%) MCSA
8 1 (1.16%) Network+ Certification
Quality Assurance & Compliance
1 14 (16.28%) SLA
2 2 (2.33%) ISO/IEC 27001
3 1 (1.16%) ISO 9001
System Software
1 41 (47.67%) Active Directory
2 13 (15.12%) VMware Infrastructure
3 2 (2.33%) UAG
3 2 (2.33%) XenApp
4 1 (1.16%) Terminal Server
Systems Management
1 5 (5.81%) SCOM
2 1 (1.16%) Nagios
Vendors
1 36 (41.86%) Microsoft
2 17 (19.77%) VMware
3 11 (12.79%) WatchGuard
4 8 (9.30%) iManage
5 5 (5.81%) Cisco
5 5 (5.81%) Citrix
6 3 (3.49%) Apple
6 3 (3.49%) Avaya
6 3 (3.49%) Dell
6 3 (3.49%) Juniper
6 3 (3.49%) Mitel
6 3 (3.49%) Red Box
7 2 (2.33%) Adobe
7 2 (2.33%) F5
7 2 (2.33%) Xerox
8 1 (1.16%) HP
8 1 (1.16%) Remedy
8 1 (1.16%) Sage
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + 5% Pension & Benefits
Posted: 3 days ago
Salisbury, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + Pension & Benefits
Posted: 5 days ago
Poole
Michael Page Technology
Salary: £16000 - £20000 per annum + Benefits
Posted: 10 days ago
Bath, Avon
Optima Connections
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: 6 days ago
Gloucestershire
CGI
Salary: £25000 - £32000 per annum
Posted: 19 days ago