The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 194 209 212
Rank change year-on-year
+15 +3
Permanent jobs requiring a Service Desk Analyst 60 34 26
As % of all permanent IT jobs located in the South West 1.05% 0.57% 0.48%
As % of the Job Titles category 1.08% 0.58% 0.49%
Number of salaries quoted 50 31 25
Average salary £22,500 £24,000 £20,000
Average salary % change year-on-year
-6.25% +20.00%
90% offered a salary of more than £18,500 £20,000 £17,400
10% offered a salary of more than £28,625 £26,500 £23,500
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5562 5847 5292
As % of all permanent IT jobs located in the South West 97.00% 97.45% 96.98%
Number of salaries quoted 4656 4963 4496
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Salary Trend in the South West

Service Desk Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South West region over the 3 months to 11 February 2016.

Service Desk Analyst Salary Histogram in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +3 19 £23,500 -2.08% 3
Gloucestershire +13 10 £20,750 -5.14% 2
Cornwall +3 9 £19,500 - 1
Somerset -1 8 £21,000 -
Dorset +14 7 £18,500 -15.90%
Bristol -8 7 £24,000 -8.57% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 11 February 2016, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 74 (59.68%) Windows
2 66 (53.23%) Active Directory
3 58 (46.77%) ITIL
4 52 (41.94%) MS Office
5 45 (36.29%) Microsoft
6 32 (25.81%) MS Excel
7 31 (25.00%) Windows 7
8 30 (24.19%) MS Exchange
9 28 (22.58%) SLA
10 27 (21.77%) Service Management
11 21 (16.94%) Microsoft Certification
12 20 (16.13%) Finance
13 19 (15.32%) Incident Management
14 17 (13.71%) Windows Server
14 17 (13.71%) Windows 8
15 16 (12.90%) Exchange Server 2010
15 16 (12.90%) Citrix
16 15 (12.10%) Blackberry
16 15 (12.10%) SQL
17 14 (11.29%) VPN
17 14 (11.29%) WAN
17 14 (11.29%) LAN
17 14 (11.29%) Windows Server 2008
18 13 (10.48%) Degree
18 13 (10.48%) ITIL Certification
18 13 (10.48%) ITIL V3
19 12 (9.68%) TCP/IP
19 12 (9.68%) MCP
20 10 (8.06%) Blackberry Enterprise Server
20 10 (8.06%) Remedy

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 11 February 2016, IT jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (24.19%) MS Exchange
2 16 (12.90%) Exchange Server 2010
3 10 (8.06%) Blackberry Enterprise Server
4 9 (7.26%) Exchange Server 2007
5 6 (4.84%) SharePoint
6 3 (2.42%) IIS
7 1 (0.81%) Exchange Server 2003
7 1 (0.81%) Exchange Server 2013
Applications
1 52 (41.94%) MS Office
2 32 (25.81%) MS Excel
3 5 (4.03%) MS PowerPoint
Business Applications
1 1 (0.81%) Infor M3
Cloud Services
1 6 (4.84%) SaaS
2 2 (1.61%) Office 365
3 1 (0.81%) Microsoft Azure
Communications & Networking
1 14 (11.29%) LAN
1 14 (11.29%) VPN
1 14 (11.29%) WAN
2 12 (9.68%) TCP/IP
3 10 (8.06%) Remote Desktop
4 9 (7.26%) Internet
5 7 (5.65%) Firewall
6 6 (4.84%) Wi-Fi
7 3 (2.42%) DHCP
7 3 (2.42%) DNS
7 3 (2.42%) HTTP
7 3 (2.42%) LDAP
8 2 (1.61%) VoIP
8 2 (1.61%) Wireless
9 1 (0.81%) ADSL
9 1 (0.81%) Broadband
9 1 (0.81%) Cisco Wireless
9 1 (0.81%) Ethernet
9 1 (0.81%) PBX
Database & Business Intelligence
1 5 (4.03%) SQL Server
2 3 (2.42%) Relational Database
General
1 20 (16.13%) Finance
2 8 (6.45%) Law
2 8 (6.45%) Telecoms
3 7 (5.65%) Banking
4 6 (4.84%) Retail
5 4 (3.23%) French Language
6 3 (2.42%) German Language
6 3 (2.42%) Legal
6 3 (2.42%) Manufacturing
7 1 (0.81%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.42%) XML
Miscellaneous
1 15 (12.10%) Blackberry
2 9 (7.26%) Analytical Skills
3 8 (6.45%) iPhone
3 8 (6.45%) Video Conferencing
4 7 (5.65%) iPad
5 3 (2.42%) Client/Server
5 3 (2.42%) Computer Science
6 2 (1.61%) Driving Licence
6 2 (1.61%) Statistics
7 1 (0.81%) Data Protection Act
7 1 (0.81%) Handset
7 1 (0.81%) Management Information System
Operating Systems
1 74 (59.68%) Windows
2 31 (25.00%) Windows 7
3 17 (13.71%) Windows 8
3 17 (13.71%) Windows Server
4 14 (11.29%) Windows Server 2008
5 3 (2.42%) Windows Server 2003
6 2 (1.61%) Windows Server 2012
7 1 (0.81%) Android
7 1 (0.81%) Apple iOS
7 1 (0.81%) Linux
7 1 (0.81%) Windows Phone
7 1 (0.81%) Windows XP
Processes & Methodologies
1 58 (46.77%) ITIL
2 27 (21.77%) Service Management
3 19 (15.32%) Incident Management
4 13 (10.48%) ITIL V3
5 9 (7.26%) Change Management
6 8 (6.45%) ITSM
7 7 (5.65%) Wealth Management
8 6 (4.84%) Continuous Improvement
8 6 (4.84%) Problem Management
9 5 (4.03%) Business Transformation
9 5 (4.03%) Password Management
9 5 (4.03%) User Acceptance Testing
10 4 (3.23%) Document Management
11 3 (2.42%) ERP
11 3 (2.42%) Service Delivery
11 3 (2.42%) Ticket Management
11 3 (2.42%) Time Management
12 2 (1.61%) Case Management
12 2 (1.61%) Process Management
13 1 (0.81%) CRM
Programming Languages
1 15 (12.10%) SQL
2 3 (2.42%) C#
2 3 (2.42%) Java
2 3 (2.42%) JavaScript
Qualifications
1 21 (16.94%) Microsoft Certification
2 13 (10.48%) Degree
2 13 (10.48%) ITIL Certification
3 12 (9.68%) MCP
4 8 (6.45%) MCDST
4 8 (6.45%) Security Cleared
5 7 (5.65%) Citrix Certification
6 5 (4.03%) CCNA
6 5 (4.03%) Cisco Certification
6 5 (4.03%) DV Cleared
6 5 (4.03%) MCSE
7 2 (1.61%) MCSA
7 2 (1.61%) SC Cleared
8 1 (0.81%) A+ Certification
8 1 (0.81%) MCITP
8 1 (0.81%) MCTS
8 1 (0.81%) Network+ Certification
Quality Assurance & Compliance
1 28 (22.58%) SLA
System Software
1 66 (53.23%) Active Directory
2 6 (4.84%) Terminal Services
2 6 (4.84%) XenApp
3 2 (1.61%) VMware Infrastructure
4 1 (0.81%) Hyper-V
4 1 (0.81%) UAG
Systems Management
1 7 (5.65%) Norton AntiVirus
2 5 (4.03%) SCOM
3 3 (2.42%) MOM
3 3 (2.42%) SCCM
3 3 (2.42%) Systems Management Server (SMS)
Vendors
1 45 (36.29%) Microsoft
2 16 (12.90%) Citrix
3 10 (8.06%) Remedy
4 8 (6.45%) Symantec
5 7 (5.65%) Intel Security
5 7 (5.65%) VMware
6 4 (3.23%) Apple
6 4 (3.23%) Mitel
7 3 (2.42%) Cisco
7 3 (2.42%) ServiceNow
8 2 (1.61%) Avaya
8 2 (1.61%) HP
9 1 (0.81%) AppSense
9 1 (0.81%) Dell
9 1 (0.81%) Juniper
9 1 (0.81%) WatchGuard
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + Benefits
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: Yesterday
Cheltenham
Capita plc
Salary: £13000 - £14000 per annum + Benefits
Posted: Yesterday
Wiltshire
Skye Group
Salary: £25,000 per annum with company benefits
Posted: Yesterday
Gloucestershire
Sanderson
Salary: £22000.00 - £26000.00 per annum
Posted: 3 days ago
Bristol, Avon
CGI
Salary: £23000 - £28000 per annum
Posted: 11 days ago
Salisbury
Spectrum IT
Posted: 23 days ago