The statistics below represent IT jobs advertised across the Hertfordshire region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
East of England / Hertfordshire
Rank 110 119 122
Rank change year-on-year
+9 +3
Permanent jobs requiring a Help Desk Support 23 17 20
As % of all permanent IT jobs located in Hertfordshire 1.14% 0.84% 0.97%
As % of the Job Titles category 1.17% 0.86% 1.00%
Number of salaries quoted 19 14 19
Median salary £22,500 £21,000 £17,000
Median salary % change year-on-year
+7.14% +23.52%
90% offered a salary of more than £18,500 £17,000 £16,500
10% offered a salary of more than £26,300 £34,900 £23,000
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1969 1979 1995
As % of all permanent IT jobs located in Hertfordshire 97.33% 97.73% 96.42%
Number of salaries quoted 1631 1695 1598
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £27,500 £26,500
10% offered a salary of more than £65,000 £63,500 £65,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hertfordshire region.

Help Desk Support Salary Trend in Hertfordshire

Help Desk Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Help Desk Support across the Hertfordshire region over the 3 months to 16 January 2017.

Help Desk Support Salary Histogram in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +10 5 £18,500 -11.90%
Stevenage -9 5 £19,000 +11.76%
Letchworth -7 4 - -
Watford - 3 £25,000 - 2
Help Desk Support
East of England

Help Desk Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 16 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Help Desk Support in the job title.

1 29 (70.73%) Windows
2 26 (63.41%) MS Office
3 24 (58.54%) Active Directory
4 23 (56.10%) Microsoft
5 16 (39.02%) WAN
6 15 (36.59%) MS Excel
6 15 (36.59%) Windows 7
7 10 (24.39%) Citrix
8 9 (21.95%) ITIL
9 7 (17.07%) Process Improvement
9 7 (17.07%) Windows Server 2008
9 7 (17.07%) Windows Server
10 6 (14.63%) Case Management
10 6 (14.63%) Ticket Management
10 6 (14.63%) Service Delivery
10 6 (14.63%) Document Management
10 6 (14.63%) TCP/IP
11 5 (12.20%) Change Management
12 4 (9.76%) VMware
12 4 (9.76%) Thin Client
12 4 (9.76%) Terminal Services
12 4 (9.76%) Hyper-V
12 4 (9.76%) Remote Desktop
12 4 (9.76%) Windows Vista
12 4 (9.76%) Fat Client
12 4 (9.76%) VMware Infrastructure
12 4 (9.76%) VMware ESXi
12 4 (9.76%) vSphere
13 3 (7.32%) Problem Management
13 3 (7.32%) Data Centre

Help Desk Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.88%) MS Exchange
Applications
1 26 (63.41%) MS Office
2 15 (36.59%) MS Excel
Communications & Networking
1 16 (39.02%) WAN
2 6 (14.63%) TCP/IP
3 4 (9.76%) Remote Desktop
4 2 (4.88%) LAN
5 1 (2.44%) Broadband
5 1 (2.44%) DHCP
5 1 (2.44%) DNS
5 1 (2.44%) PBX
5 1 (2.44%) Unified Communications
5 1 (2.44%) VoIP
General
1 1 (2.44%) Legal
1 1 (2.44%) Telecoms
Miscellaneous
1 4 (9.76%) Fat Client
1 4 (9.76%) Thin Client
2 3 (7.32%) Data Centre
3 1 (2.44%) Computer Science
3 1 (2.44%) iPad
3 1 (2.44%) Smartphone
Operating Systems
1 29 (70.73%) Windows
2 15 (36.59%) Windows 7
3 7 (17.07%) Windows Server
3 7 (17.07%) Windows Server 2008
4 4 (9.76%) Windows Vista
5 3 (7.32%) Windows 10
5 3 (7.32%) Windows Server 2003
6 2 (4.88%) Windows 8
7 1 (2.44%) Windows XP
Processes & Methodologies
1 9 (21.95%) ITIL
2 7 (17.07%) Process Improvement
3 6 (14.63%) Case Management
3 6 (14.63%) Document Management
3 6 (14.63%) Service Delivery
3 6 (14.63%) Ticket Management
4 5 (12.20%) Change Management
5 3 (7.32%) Problem Management
6 1 (2.44%) Coaching
6 1 (2.44%) Incident Management
6 1 (2.44%) Performance Management
6 1 (2.44%) Virtual Environments
Qualifications
1 3 (7.32%) MCP
2 2 (4.88%) ITIL Certification
2 2 (4.88%) Microsoft Certification
3 1 (2.44%) Degree
Quality Assurance & Compliance
1 1 (2.44%) ISO/IEC 27001
System Software
1 24 (58.54%) Active Directory
2 4 (9.76%) Hyper-V
2 4 (9.76%) Terminal Services
2 4 (9.76%) VMware ESXi
2 4 (9.76%) VMware Infrastructure
2 4 (9.76%) vSphere
Vendors
1 23 (56.10%) Microsoft
2 10 (24.39%) Citrix
3 4 (9.76%) VMware
4 1 (2.44%) Cognizant
Watford, Hertfordshire
Firway Consulting
Salary: From £29,000 to £30,000 per annum Circa £30k + Bens
Posted: 4 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £18,000 to £21,000 per annum Circa £20k + Bens
Posted: 4 days ago