The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 129 119 144
Rank change year-on-year
-10 +25
Permanent jobs requiring a Help Desk Support 19 13 9
As % of all permanent IT jobs located in Hertfordshire 0.76% 0.61% 0.34%
As % of the Job Titles category 0.80% 0.65% 0.36%
Number of salaries quoted 16 13 9
Average salary £22,750 £21,000 £19,500
Average salary % change year-on-year
+8.33% +7.69%
90% offered a salary of more than £16,500 £18,000 £18,000
10% offered a salary of more than £24,500 £24,600 £21,600
UK excluding London average salary £23,000 £20,500 £20,000
% change year-on-year
+12.19% +2.50%
Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2378 2013 2530
As % of all permanent IT jobs located in Hertfordshire 95.66% 94.24% 95.91%
Number of salaries quoted 1973 1585 2043
Average salary £45,000 £40,000 £41,500
Average salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £26,500 £24,000 £25,000
10% offered a salary of more than £65,000 £59,320 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
East of England

Help Desk Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hertfordshire region.

Help Desk Support Salary Trend in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 7 £23,250 -
Stevenage - 6 £16,500 -
Borehamwood - 5 £24,500 -
Help Desk Support
East of England

Help Desk Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 July 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 19 (65.52%) MS Office
2 18 (62.07%) Active Directory
3 16 (55.17%) Windows
4 9 (31.03%) Microsoft
4 9 (31.03%) Windows Server 2003
5 8 (27.59%) MS Excel
6 7 (24.14%) Asset Management
7 6 (20.69%) Windows XP
7 6 (20.69%) TCP/IP
7 6 (20.69%) Windows Server 2008
7 6 (20.69%) Windows 7
8 5 (17.24%) IBM Notes
8 5 (17.24%) Citrix
8 5 (17.24%) Lotus
8 5 (17.24%) Service Management
8 5 (17.24%) Legal
8 5 (17.24%) Windows Vista
9 3 (10.34%) MS Exchange
9 3 (10.34%) WAN
9 3 (10.34%) VPN
9 3 (10.34%) Workflow
10 2 (6.90%) C
10 2 (6.90%) SQL Server
10 2 (6.90%) ITIL
10 2 (6.90%) E-Commerce
10 2 (6.90%) Avaya
10 2 (6.90%) Remedy
10 2 (6.90%) Blackberry
10 2 (6.90%) Blackberry Enterprise Server
10 2 (6.90%) Change Management

Help Desk Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 22 July 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (17.24%) IBM Notes
2 3 (10.34%) MS Exchange
3 2 (6.90%) Blackberry Enterprise Server
3 2 (6.90%) WorkSite
4 1 (3.45%) Exchange Server 2013
4 1 (3.45%) Exchange Server 2003
4 1 (3.45%) SharePoint
Applications
1 19 (65.52%) MS Office
2 8 (27.59%) MS Excel
3 1 (3.45%) Spreadsheet
Business Applications
1 2 (6.90%) Remedy ITSM
Communications & Networking
1 6 (20.69%) TCP/IP
2 3 (10.34%) VPN
2 3 (10.34%) WAN
3 1 (3.45%) Firewall
3 1 (3.45%) VLAN
Database & Business Intelligence
1 2 (6.90%) SQL Server
2 1 (3.45%) MS Access
General
1 5 (17.24%) Legal
2 2 (6.90%) Manufacturing
2 2 (6.90%) Retail
2 2 (6.90%) Telecoms
2 2 (6.90%) Finance
2 2 (6.90%) Law
Miscellaneous
1 2 (6.90%) Blackberry
1 2 (6.90%) Mathematics
1 2 (6.90%) iPhone
1 2 (6.90%) iPad
Operating Systems
1 16 (55.17%) Windows
2 9 (31.03%) Windows Server 2003
3 6 (20.69%) Windows XP
3 6 (20.69%) Windows Server 2008
3 6 (20.69%) Windows 7
4 5 (17.24%) Windows Vista
5 1 (3.45%) Windows 8
5 1 (3.45%) Windows Server 2012
5 1 (3.45%) Mac OS
Processes & Methodologies
1 7 (24.14%) Asset Management
2 5 (17.24%) Service Management
3 3 (10.34%) Workflow
4 2 (6.90%) E-Commerce
4 2 (6.90%) ITSM
4 2 (6.90%) Change Management
4 2 (6.90%) ITIL
4 2 (6.90%) Document Management
4 2 (6.90%) Time Management
4 2 (6.90%) Root Cause Analysis
5 1 (3.45%) Data Management
5 1 (3.45%) CRM
5 1 (3.45%) Disaster Recovery
5 1 (3.45%) Web Design
Programming Languages
1 2 (6.90%) C
Qualifications
1 2 (6.90%) Degree
2 1 (3.45%) Security Cleared
System Software
1 18 (62.07%) Active Directory
Systems Management
1 1 (3.45%) Norton AntiVirus
1 1 (3.45%) Backup Exec
Vendors
1 9 (31.03%) Microsoft
2 5 (17.24%) Citrix
2 5 (17.24%) Lotus
3 2 (6.90%) Avaya
3 2 (6.90%) Remedy
3 2 (6.90%) LANDesk
4 1 (3.45%) Kaspersky
4 1 (3.45%) McAfee
4 1 (3.45%) Symantec
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 4 days ago
Kings Langley, Hertfordshire
EPOSability
Salary: From £16,000 to £18,000 per annum
Posted: 25 days ago