The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 113 126 150
Rank change year-on-year
+13 +24
Permanent jobs requiring a Help Desk Support 29 7 19
As % of all permanent IT jobs located in Hertfordshire 1.26% 0.35% 0.65%
As % of the Job Titles category 1.31% 0.37% 0.68%
Number of salaries quoted 21 7 19
Average salary £17,000 £30,000 £22,000
Average salary % change year-on-year
-43.33% +36.36%
90% offered a salary of more than £16,500 £23,000 £19,500
10% offered a salary of more than £24,000 £30,000 £22,400
UK excluding London average salary £22,500 £20,500 £20,000
% change year-on-year
+9.75% +2.50%
Help Desk Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2221 1915 2808
As % of all permanent IT jobs located in Hertfordshire 96.86% 95.27% 96.43%
Number of salaries quoted 1833 1580 2211
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £24,000 £25,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hertfordshire region.

Help Desk Support Salary Trend in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +5 14 £24,000 -26.15% 1
Stevenage +12 11 £16,500 -45.00%
Hitchin - 1 £17,000 -
Letchworth - 1 £17,000 -
Help Desk Support
East of England

Help Desk Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 19 September 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 29 (76.32%) MS Office
2 26 (68.42%) Windows
3 25 (65.79%) Active Directory
4 16 (42.11%) MS Excel
5 13 (34.21%) Microsoft
5 13 (34.21%) Windows Server 2003
6 12 (31.58%) Asset Management
6 12 (31.58%) Windows Server 2008
7 10 (26.32%) Time Management
7 10 (26.32%) Windows Vista
8 8 (21.05%) Windows XP
9 7 (18.42%) C
9 7 (18.42%) E-Commerce
9 7 (18.42%) TCP/IP
9 7 (18.42%) Mathematics
9 7 (18.42%) Windows 7
9 7 (18.42%) Degree
9 7 (18.42%) Analytical Skills
9 7 (18.42%) Retail
9 7 (18.42%) Finance
9 7 (18.42%) Legal
9 7 (18.42%) Manufacturing
10 6 (15.79%) Citrix
11 5 (13.16%) Lotus
11 5 (13.16%) Service Management
11 5 (13.16%) Workflow
11 5 (13.16%) WAN
11 5 (13.16%) IBM Notes
12 4 (10.53%) WorkSite
12 4 (10.53%) Document Management

Help Desk Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 19 September 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.16%) IBM Notes
2 4 (10.53%) WorkSite
3 1 (2.63%) Exchange Server 2013
3 1 (2.63%) MS Exchange
3 1 (2.63%) Exchange Server 2003
Applications
1 29 (76.32%) MS Office
2 16 (42.11%) MS Excel
Communications & Networking
1 7 (18.42%) TCP/IP
2 5 (13.16%) WAN
3 1 (2.63%) VPN
3 1 (2.63%) Firewall
3 1 (2.63%) VLAN
General
1 7 (18.42%) Finance
1 7 (18.42%) Legal
1 7 (18.42%) Manufacturing
1 7 (18.42%) Retail
2 2 (5.26%) Law
Miscellaneous
1 7 (18.42%) Mathematics
1 7 (18.42%) Analytical Skills
2 1 (2.63%) CCTV
Operating Systems
1 26 (68.42%) Windows
2 13 (34.21%) Windows Server 2003
3 12 (31.58%) Windows Server 2008
4 10 (26.32%) Windows Vista
5 8 (21.05%) Windows XP
6 7 (18.42%) Windows 7
7 2 (5.26%) Windows 8
8 1 (2.63%) Windows Server 2012
8 1 (2.63%) Mac OS
Processes & Methodologies
1 12 (31.58%) Asset Management
2 10 (26.32%) Time Management
3 7 (18.42%) E-Commerce
4 5 (13.16%) Service Management
4 5 (13.16%) Workflow
5 4 (10.53%) Document Management
6 3 (7.89%) CRM
7 1 (2.63%) Disaster Recovery
Programming Languages
1 7 (18.42%) C
Qualifications
1 7 (18.42%) Degree
System Software
1 25 (65.79%) Active Directory
Systems Management
1 1 (2.63%) Norton AntiVirus
1 1 (2.63%) Backup Exec
Vendors
1 13 (34.21%) Microsoft
2 6 (15.79%) Citrix
3 5 (13.16%) Lotus
4 1 (2.63%) Symantec
4 1 (2.63%) McAfee
4 1 (2.63%) Kaspersky
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum £25k - £30k + benefits
Posted: 2 days ago