Hertfordshire Helpdesk Support Jobs

This section looks at the demand for the Helpdesk Support role in IT jobs within the Hertfordshire region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Help Desk Support
Location Aldershot Andover Aylesbury Banbury Barking Basildon Basingstoke Bedford Bedfordshire Berkhamsted Berkshire Birmingham Bishop's Stortford Borehamwood Bournemouth Bracknell Bradford Bridgend Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Cardiff Carlisle Chelmsford Chertsey Cheshire Chesterfield Chichester Chippenham City of London Colchester Coulsdon Coventry Crawley Crewe Croydon Cumbria Darlington Daventry Derbyshire Devon Docklands, London Dorset Durham East Grinstead East Midlands East of England East Sussex Eastleigh Edinburgh Egham England Epsom Essex Exeter Fareham Farnborough Farnham Folkestone Gatwick Glasgow Gloucester Gloucestershire Godalming Greenford Greenock Guildford Halifax Hampshire Harlow Harpenden Harrogate Harrow Hayes Hemel Hempstead Herefordshire Hertfordshire Horsham Huddersfield Inverclyde Kent Lancashire Leatherhead Leeds Leicester Leicestershire Leighton Buzzard Lincoln Lincolnshire Linlithgow Liverpool Livingston London Loughborough Lymington Maidenhead Malvern Manchester Merseyside Middlesex Midlands Milton Keynes Monmouthshire Newbury Newcastle Norfolk North East North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Preston Reading Redditch Renfrew Renfrewshire Ross-on-Wye Rugby Salford Salisbury Scotland Sevenoaks Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stevenage Stockport Surrey Swindon Tadworth Telford Thame Torquay Tring Twickenham Tyne and Wear Uckfield UK Upminster Uxbridge Wakefield Wales Walsall Warrington Warwick Warwickshire Watford West Lothian West Midlands West Sussex West Yorkshire Wetherby Weybridge Wigan Wiltshire Wimbledon Windsor Woking Wokingham Wolverhampton Worcestershire Yeovil York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	151	155
Rank change on same period last year	+4
Matching permanent IT job ads	16	22
As % of all UK permanent IT job ads sampled	0.008 %	0.009 %
As % of the category below	0.383 %	0.474 %
Salaries quoted	16	16
Average minimum salary	£19,625	£18,875
Average salary	£21,750	£20,438
% change on same period last year	+6.42 %
Average maximum salary	£23,875	£22,000
UK excluding London average salary	£20,802	£20,571
% change on same period last year	+1.12 %
Job Titles Hertfordshire
Matching permanent IT job ads	4177	4638
As % of all UK permanent IT job ads sampled	2.205 %	1.899 %
Salaries quoted	3519	4024
Average minimum salary	£36,944	£37,362
Average salary	£40,769	£40,512
% change on same period last year	+0.63 %
Average maximum salary	£44,594	£43,662
UK excluding London average salary	£38,197	£39,483
% change on same period last year	-3.25 %
Helpdesk Support East of England

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Helpdesk Support across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Helpdesk Support across the Hertfordshire region.

Helpdesk Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Helpdesk Support across the Hertfordshire region over the 3 months to 25 July 2008.

Helpdesk Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Helpdesk Support within the Hertfordshire region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Watford	-1	3	£25,000	+20.48 %
Stevenage	-	2	£16,250	-
Tring	-	1	£22,500	-
Berkhamsted	-	1	£21,000	-
Bishop's Stortford	-	1	£33,000	-

Helpdesk Support East of England

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Hertfordshire region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Support in their job title.

1 26 (55.32 %) Windows 2 20 (42.55 %) MS Office 3 17 (36.17 %) Active Directory 4 12 (25.53 %) MS Excel 4 12 (25.53 %) Microsoft 5 11 (23.40 %) Cisco 6 9 (19.15 %) Lotus 6 9 (19.15 %) MS Exchange 6 9 (19.15 %) Lotus Notes 7 8 (17.02 %) Windows 2000 8 7 (14.89 %) Remedy 8 7 (14.89 %) Cisco Certification 8 7 (14.89 %) Windows XP 8 7 (14.89 %) CCNA 8 7 (14.89 %) TCP/IP

9 4 (8.511 %) Citrix 9 4 (8.511 %) SLA 9 4 (8.511 %) WAN 9 4 (8.511 %) CRM 10 3 (6.383 %) Incident Management 10 3 (6.383 %) Pensions 10 3 (6.383 %) Health 10 3 (6.383 %) 3Com 10 3 (6.383 %) ITSM 10 3 (6.383 %) Identity Management 10 3 (6.383 %) Wi-Fi 10 3 (6.383 %) Service Management 10 3 (6.383 %) Finance 10 3 (6.383 %) Windows NT 10 3 (6.383 %) MCSE

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Hertfordshire region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Development 1 1 (2.128 %) .NET	Application Platforms 1 9 (19.15 %) Lotus Notes 1 9 (19.15 %) MS Exchange 2 2 (4.255 %) Exchange Server 2000 2 2 (4.255 %) Exchange Server 2003
Applications 1 20 (42.55 %) MS Office 2 12 (25.53 %) MS Excel 3 3 (6.383 %) MS Visio 3 3 (6.383 %) MS Project	Communications & Networking 1 7 (14.89 %) TCP/IP 2 4 (8.511 %) WAN 3 3 (6.383 %) ADSL 3 3 (6.383 %) LAN 3 3 (6.383 %) Ethernet 3 3 (6.383 %) Wi-Fi 4 2 (4.255 %) Firewall 4 2 (4.255 %) Cisco PIX 4 2 (4.255 %) DHCP 4 2 (4.255 %) VPN 5 1 (2.128 %) Intranet 5 1 (2.128 %) Internet 5 1 (2.128 %) SMS 5 1 (2.128 %) Wireless
Database & Business Intelligence 1 2 (4.255 %) SQL Server 2 1 (2.128 %) Oracle 8/8i 2 1 (2.128 %) SQL Server 2000	General 1 3 (6.383 %) Health 1 3 (6.383 %) Finance 1 3 (6.383 %) Pensions 2 1 (2.128 %) Electronics 2 1 (2.128 %) Electric 2 1 (2.128 %) Government 2 1 (2.128 %) Banking 2 1 (2.128 %) Retail 2 1 (2.128 %) General Ledger
Miscellaneous 1 1 (2.128 %) EPoS 1 1 (2.128 %) EFT 1 1 (2.128 %) NHS 1 1 (2.128 %) Computer Science	Operating Systems 1 26 (55.32 %) Windows 2 8 (17.02 %) Windows 2000 3 7 (14.89 %) Windows XP 4 3 (6.383 %) Windows NT 5 2 (4.255 %) Windows Server 2003 6 1 (2.128 %) UNIX 6 1 (2.128 %) NetWare
Processes & Methodologies 1 4 (8.511 %) CRM 2 3 (6.383 %) Service Management 2 3 (6.383 %) ITSM 2 3 (6.383 %) Identity Management 2 3 (6.383 %) ITIL 2 3 (6.383 %) Incident Management 3 2 (4.255 %) Process Management 4 1 (2.128 %) Document Management	Programming Languages 1 3 (6.383 %) SQL 2 2 (4.255 %) VB 2 2 (4.255 %) Java 3 1 (2.128 %) JavaScript 3 1 (2.128 %) C 3 1 (2.128 %) C++
Qualifications 1 7 (14.89 %) CCNA 1 7 (14.89 %) Cisco Certification 2 3 (6.383 %) Microsoft Certification 2 3 (6.383 %) MCSE 3 2 (4.255 %) ITIL Certification 3 2 (4.255 %) Degree	Quality Assurance & Compliance 1 4 (8.511 %) SLA 2 1 (2.128 %) QA
System Software 1 17 (36.17 %) Active Directory 2 1 (2.128 %) Terminal Server	Vendors 1 12 (25.53 %) Microsoft 2 11 (23.40 %) Cisco 3 9 (19.15 %) Lotus 4 7 (14.89 %) Remedy 5 4 (8.511 %) Citrix 6 3 (6.383 %) Oracle 6 3 (6.383 %) Intel 6 3 (6.383 %) 3Com 7 2 (4.255 %) McAfee Security 8 1 (2.128 %) Novell 8 1 (2.128 %) VERITAS 8 1 (2.128 %) LANDesk