The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 115 119 151
Rank change year-on-year
+4 +32
Permanent jobs requiring a Help Desk Support 25 12 15
As % of all permanent IT jobs located in Hertfordshire 1.08% 0.60% 0.52%
As % of the Job Titles category 1.11% 0.63% 0.54%
Number of salaries quoted 18 12 15
Average salary £17,000 £23,000 £21,500
Average salary % change year-on-year
-26.08% +6.97%
90% offered a salary of more than £16,500 £21,000 £19,500
10% offered a salary of more than £24,000 £25,000 £22,000
UK excluding London average salary £22,750 £20,500 £20,500
% change year-on-year
+10.97% -
Help Desk Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2254 1904 2757
As % of all permanent IT jobs located in Hertfordshire 96.95% 95.10% 96.20%
Number of salaries quoted 1856 1547 2165
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £23,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Hertfordshire region.

Help Desk Support Salary Trend in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 12 £24,000 - 1
Stevenage - 10 £16,500 -
Hitchin - 1 £17,000 -
Letchworth - 1 £17,000 -
Help Desk Support
East of England

Help Desk Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 August 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 27 (77.14%) MS Office
2 23 (65.71%) Windows
2 23 (65.71%) Active Directory
3 16 (45.71%) MS Excel
4 13 (37.14%) Microsoft
5 11 (31.43%) Asset Management
6 10 (28.57%) Windows Server 2003
7 9 (25.71%) Windows Server 2008
8 7 (20.00%) TCP/IP
8 7 (20.00%) Windows Vista
8 7 (20.00%) Windows 7
9 6 (17.14%) Time Management
9 6 (17.14%) Mathematics
9 6 (17.14%) Retail
9 6 (17.14%) Finance
9 6 (17.14%) Legal
9 6 (17.14%) Manufacturing
9 6 (17.14%) Citrix
9 6 (17.14%) E-Commerce
9 6 (17.14%) Windows XP
9 6 (17.14%) C
9 6 (17.14%) Degree
10 5 (14.29%) IBM Notes
10 5 (14.29%) WAN
10 5 (14.29%) Service Management
10 5 (14.29%) Lotus
11 4 (11.43%) Workflow
12 3 (8.57%) Document Management
12 3 (8.57%) WorkSite
12 3 (8.57%) CRM

Help Desk Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 August 2014, IT jobs across the Hertfordshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (14.29%) IBM Notes
2 3 (8.57%) WorkSite
3 1 (2.86%) Exchange Server 2013
3 1 (2.86%) Exchange Server 2003
3 1 (2.86%) MS Exchange
Applications
1 27 (77.14%) MS Office
2 16 (45.71%) MS Excel
3 1 (2.86%) Spreadsheet
Communications & Networking
1 7 (20.00%) TCP/IP
2 5 (14.29%) WAN
3 1 (2.86%) VLAN
3 1 (2.86%) Firewall
3 1 (2.86%) VPN
Database & Business Intelligence
1 1 (2.86%) SQL Server
1 1 (2.86%) MS Access
General
1 6 (17.14%) Retail
1 6 (17.14%) Finance
1 6 (17.14%) Legal
1 6 (17.14%) Manufacturing
2 2 (5.71%) Law
3 1 (2.86%) Telecoms
Miscellaneous
1 6 (17.14%) Mathematics
2 1 (2.86%) CCTV
Operating Systems
1 23 (65.71%) Windows
2 10 (28.57%) Windows Server 2003
3 9 (25.71%) Windows Server 2008
4 7 (20.00%) Windows Vista
4 7 (20.00%) Windows 7
5 6 (17.14%) Windows XP
6 2 (5.71%) Windows 8
7 1 (2.86%) Windows Server 2012
7 1 (2.86%) Mac OS
Processes & Methodologies
1 11 (31.43%) Asset Management
2 6 (17.14%) Time Management
2 6 (17.14%) E-Commerce
3 5 (14.29%) Service Management
4 4 (11.43%) Workflow
5 3 (8.57%) Document Management
5 3 (8.57%) CRM
6 1 (2.86%) Data Management
6 1 (2.86%) Root Cause Analysis
6 1 (2.86%) Change Management
6 1 (2.86%) Disaster Recovery
Programming Languages
1 6 (17.14%) C
Qualifications
1 6 (17.14%) Degree
2 1 (2.86%) Security Cleared
System Software
1 23 (65.71%) Active Directory
Systems Management
1 1 (2.86%) Backup Exec
1 1 (2.86%) Norton AntiVirus
Vendors
1 13 (37.14%) Microsoft
2 6 (17.14%) Citrix
3 5 (14.29%) Lotus
4 1 (2.86%) Kaspersky
4 1 (2.86%) Symantec
4 1 (2.86%) McAfee
Watford, Hertfordshire
Eutopia Solutions Ltd
Salary: £20000.00 - £28000.00 per annum + package
Posted: 6 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £20000 - £23000 per annum
Posted: 9 days ago