2nd Line Service Desk Analyst Jobs in Kent

Second Line Service Desk Analyst
South East > Kent

The median Second Line Service Desk Analyst salary in Kent is £38,250 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 106 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 0 0
As % of all permanent jobs advertised in Kent 0.067% - -
As % of the Job Titles category 0.072% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £38,125 - -
Median annual salary (50th Percentile) £38,250 - -
75th Percentile £38,375 - -
90th Percentile - - -
South East median annual salary £36,625 £31,000 £32,500
% change year-on-year +18.15% -4.62% +16.07%

All Permanent IT Job Vacancies
Kent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 1,387 985 1,261
% of permanent jobs with a recognized job title 92.84% 85.73% 95.60%
Number of salaries quoted 1,032 549 744
10th Percentile £25,250 £27,400 £26,500
25th Percentile £31,250 £33,500 £33,938
Median annual salary (50th Percentile) £42,500 £46,500 £45,000
Median % change year-on-year -8.60% +3.33% +12.50%
75th Percentile £58,750 £60,000 £62,500
90th Percentile £68,750 £72,500 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Service Desk Analyst
Job Vacancy Trend in Kent

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 2nd Line Service Desk Analyst in Kent

2nd Line Service Desk Analyst
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in Kent.

Salary trend for 2nd Line Service Desk Analyst in Kent

2nd Line Service Desk Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the Kent region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tonbridge - 1 £38,250 -
2nd Line Service Desk Analyst
South East

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Kent

For the 6 months to 5 May 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) MCSE
1 1 (100.00%) MCSA
1 1 (100.00%) CRM
1 1 (100.00%) Active Directory
1 1 (100.00%) Citrix
1 1 (100.00%) CCA
1 1 (100.00%) Citrix Certification
1 1 (100.00%) Microsoft Certification
1 1 (100.00%) ITIL Certification
1 1 (100.00%) Service Delivery
1 1 (100.00%) Security Management
1 1 (100.00%) Finance
1 1 (100.00%) Law
1 1 (100.00%) Legal
1 1 (100.00%) VMware
1 1 (100.00%) Retail
1 1 (100.00%) VMware Certified Professional (VCP)
1 1 (100.00%) JIRA
1 1 (100.00%) VMware Infrastructure
1 1 (100.00%) Cloud Computing
1 1 (100.00%) Azure
1 1 (100.00%) Spiceworks
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Windows 10
1 1 (100.00%) GDPR
1 1 (100.00%) Freshdesk
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Social Skills

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Cloud Computing
1 1 (100.00%) Microsoft 365
Development Applications
1 1 (100.00%) JIRA
General
1 1 (100.00%) Finance
1 1 (100.00%) Law
1 1 (100.00%) Legal
1 1 (100.00%) Retail
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) CRM
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Security Management
1 1 (100.00%) Service Delivery
Qualifications
1 1 (100.00%) CCA
1 1 (100.00%) Citrix Certification
1 1 (100.00%) ITIL Certification
1 1 (100.00%) MCSA
1 1 (100.00%) MCSE
1 1 (100.00%) Microsoft Certification
1 1 (100.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (100.00%) GDPR
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) VMware Infrastructure
Vendors
1 1 (100.00%) Citrix
1 1 (100.00%) Freshdesk
1 1 (100.00%) Spiceworks
1 1 (100.00%) VMware