The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 91 93 -
Rank change year-on-year
+2 -
Permanent jobs requiring a Help Desk Support 5 3 0
As % of all permanent IT jobs located in Kent 0.50% 0.27% -
As % of the Job Titles category 0.52% 0.28% -
Number of salaries quoted 5 3 0
Average salary £20,000 £15,250 -
Average salary % change year-on-year
+31.14% -
UK excluding London average salary £22,500 £20,500 £20,500
% change year-on-year
+9.75% -
Help Desk Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
965 1086 776
As % of all permanent IT jobs located in Kent 97.08% 97.75% 96.88%
Number of salaries quoted 802 934 685
Average salary £40,000 £42,500 £41,000
Average salary % change year-on-year
-5.88% +3.65%
90% offered a salary of more than £25,000 £24,000 £26,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Kent

Help Desk Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Kent region.

Help Desk Support Salary Trend in Kent

Help Desk Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Kent region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells - 2 £15,250 -
Help Desk Support
South East

Help Desk Support
Top 28 Related IT Skills in Kent

For the 6 months to 2 September 2014, IT jobs across the Kent region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 12 (100.00%) CCNA
1 12 (100.00%) Cisco Certification
1 12 (100.00%) Microsoft Certification
1 12 (100.00%) MCITP
2 11 (91.67%) Windows
2 11 (91.67%) MCSE
3 9 (75.00%) MS Office
3 9 (75.00%) Windows 8
4 7 (58.33%) Exchange Server 2000
4 7 (58.33%) Problem Management
4 7 (58.33%) MS Exchange
4 7 (58.33%) Active Directory
4 7 (58.33%) SLA
4 7 (58.33%) Microsoft
4 7 (58.33%) Windows 2000 Server
5 5 (41.67%) A+ Certification
5 5 (41.67%) MCP
5 5 (41.67%) Network+ Certification
6 4 (33.33%) Degree
7 3 (25.00%) Wireless
7 3 (25.00%) ADSL
7 3 (25.00%) Broadband
7 3 (25.00%) LAN
7 3 (25.00%) WAN
8 2 (16.67%) Windows 7
8 2 (16.67%) MS Excel
8 2 (16.67%) Blackberry
8 2 (16.67%) Windows Vista

Help Desk Support
Top Related IT Skills in Kent by Category

For the 6 months to 2 September 2014, IT jobs across the Kent region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (58.33%) MS Exchange
1 7 (58.33%) Exchange Server 2000
Applications
1 9 (75.00%) MS Office
2 2 (16.67%) MS Excel
Communications & Networking
1 3 (25.00%) ADSL
1 3 (25.00%) Broadband
1 3 (25.00%) LAN
1 3 (25.00%) WAN
1 3 (25.00%) Wireless
Miscellaneous
1 2 (16.67%) Blackberry
Operating Systems
1 11 (91.67%) Windows
2 9 (75.00%) Windows 8
3 7 (58.33%) Windows 2000 Server
4 2 (16.67%) Windows 7
4 2 (16.67%) Windows Vista
Processes & Methodologies
1 7 (58.33%) Problem Management
Qualifications
1 12 (100.00%) CCNA
1 12 (100.00%) Cisco Certification
1 12 (100.00%) Microsoft Certification
1 12 (100.00%) MCITP
2 11 (91.67%) MCSE
3 5 (41.67%) MCP
3 5 (41.67%) A+ Certification
3 5 (41.67%) Network+ Certification
4 4 (33.33%) Degree
Quality Assurance & Compliance
1 7 (58.33%) SLA
System Software
1 7 (58.33%) Active Directory
Vendors
1 7 (58.33%) Microsoft