The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 346 328 371
Rank change year-on-year
-18 +43
Permanent jobs requiring a Help Desk Support 104 101 76
As % of all permanent IT jobs located in the South East 0.46% 0.46% 0.33%
As % of the Job Titles category 0.49% 0.49% 0.35%
Number of salaries quoted 87 95 71
Average salary £21,250 £21,250 £21,500
Average salary % change year-on-year
- -1.16%
90% offered a salary of more than £17,500 £18,000 £18,250
10% offered a salary of more than £26,000 £24,100 £27,450
UK excluding London average salary £23,000 £20,500 £20,750
% change year-on-year
+12.19% -1.20%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21430 20664 21850
As % of all permanent IT jobs located in the South East 94.70% 95.08% 95.45%
Number of salaries quoted 16859 17053 18653
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 22 August 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Sussex +1 31 £22,000 +22.22% 1
Berkshire -3 22 £20,250 +3.84% 1
Surrey -11 16 £20,000 -4.76%
Hampshire -21 15 £20,000 -11.50% 2
Buckinghamshire +2 7 £18,000 -20.00% 1
Kent -2 6 £20,000 -11.11% 1
West Sussex -13 5 £20,000 -5.88% 1
Middlesex - 3 £24,000 - 1
Oxfordshire +7 1 £30,000 +36.36% 2
Sussex - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 149 (76.41%) Windows
2 101 (51.79%) MS Office
3 98 (50.26%) Microsoft
4 92 (47.18%) Active Directory
5 67 (34.36%) ITIL
5 67 (34.36%) MS Excel
6 63 (32.31%) Windows 7
7 48 (24.62%) Windows XP
8 43 (22.05%) MS Exchange
9 41 (21.03%) TCP/IP
10 35 (17.95%) SLA
10 35 (17.95%) Windows Server 2008
11 28 (14.36%) DHCP
12 27 (13.85%) Microsoft Certification
12 27 (13.85%) Windows Server 2003
12 27 (13.85%) Finance
13 25 (12.82%) A+ Certification
14 24 (12.31%) Exchange Server 2007
15 23 (11.79%) Cisco
15 23 (11.79%) VMware
16 22 (11.28%) MCITP
17 20 (10.26%) VPN
17 20 (10.26%) Citrix
18 19 (9.74%) DNS
18 19 (9.74%) Linux
18 19 (9.74%) Firewall
18 19 (9.74%) Blackberry
19 18 (9.23%) MCSE
19 18 (9.23%) VoIP
19 18 (9.23%) Windows Vista

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (22.05%) MS Exchange
2 24 (12.31%) Exchange Server 2007
3 17 (8.72%) Exchange Server 2010
4 13 (6.67%) SharePoint
5 10 (5.13%) Exchange Server 2003
6 7 (3.59%) Exchange Server 2000
6 7 (3.59%) SharePoint 2010
7 5 (2.56%) Exchange Server 2013
8 4 (2.05%) SharePoint 2013
8 4 (2.05%) Blackberry Enterprise Server
8 4 (2.05%) IIS
9 2 (1.03%) WordPress
10 1 (0.51%) IBM Notes
10 1 (0.51%) Apache
10 1 (0.51%) Tomcat
10 1 (0.51%) Office Communications Server
10 1 (0.51%) Lync
Applications
1 101 (51.79%) MS Office
2 67 (34.36%) MS Excel
3 6 (3.08%) MS PowerPoint
4 2 (1.03%) QuarkXPress
5 1 (0.51%) Spreadsheet
Cloud Services
1 1 (0.51%) SaaS
Communications & Networking
1 41 (21.03%) TCP/IP
2 28 (14.36%) DHCP
3 20 (10.26%) VPN
4 19 (9.74%) DNS
4 19 (9.74%) Firewall
5 18 (9.23%) VoIP
6 16 (8.21%) Wireless
7 8 (4.10%) LAN
8 4 (2.05%) iSCSI
8 4 (2.05%) Internet
9 3 (1.54%) WAN
9 3 (1.54%) ADSL
9 3 (1.54%) Broadband
10 1 (0.51%) Ethernet
10 1 (0.51%) Extranet
10 1 (0.51%) Intranet
Database & Business Intelligence
1 13 (6.67%) SQL Server
2 7 (3.59%) SQL Server 2005
2 7 (3.59%) SQL Server 2008
3 4 (2.05%) SQL Server 2012
4 1 (0.51%) Oracle Database 10g
4 1 (0.51%) MS Access
4 1 (0.51%) MySQL
4 1 (0.51%) SQL Server 2000
4 1 (0.51%) Oracle Database 11g
4 1 (0.51%) Oracle Database
General
1 27 (13.85%) Finance
2 15 (7.69%) Retail
3 13 (6.67%) Law
4 7 (3.59%) Legal
5 5 (2.56%) Publishing
6 2 (1.03%) French Language
6 2 (1.03%) German Language
6 2 (1.03%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.56%) HTML
2 4 (2.05%) COM
3 3 (1.54%) CSS
4 2 (1.03%) LAMP
4 2 (1.03%) XML
5 1 (0.51%) .NET
5 1 (0.51%) Web Services
5 1 (0.51%) Middleware
5 1 (0.51%) Oracle Fusion
5 1 (0.51%) HTML5
Miscellaneous
1 19 (9.74%) Blackberry
2 14 (7.18%) EPoS
3 6 (3.08%) iPhone
4 4 (2.05%) Computer Science
5 2 (1.03%) iPad
5 2 (1.03%) IVR
6 1 (0.51%) Wiki
6 1 (0.51%) Blog
Operating Systems
1 149 (76.41%) Windows
2 63 (32.31%) Windows 7
3 48 (24.62%) Windows XP
4 35 (17.95%) Windows Server 2008
5 27 (13.85%) Windows Server 2003
6 19 (9.74%) Linux
7 18 (9.23%) Windows Vista
8 17 (8.72%) Windows 8
9 16 (8.21%) Windows 2000 Server
10 10 (5.13%) Windows Server 2012
11 7 (3.59%) SUSE
11 7 (3.59%) Debian
11 7 (3.59%) Ubuntu
11 7 (3.59%) CentOS
11 7 (3.59%) Red Hat Enterprise Linux
12 6 (3.08%) Mac OS X
13 4 (2.05%) Windows Phone
13 4 (2.05%) Android
14 3 (1.54%) UNIX
14 3 (1.54%) Mac OS
Processes & Methodologies
1 67 (34.36%) ITIL
2 13 (6.67%) Software Distribution
3 12 (6.15%) CRM
4 7 (3.59%) Problem Management
5 6 (3.08%) Incident Management
6 5 (2.56%) E-Commerce
6 5 (2.56%) Service Delivery
7 4 (2.05%) Software Deployment
7 4 (2.05%) Web Development
7 4 (2.05%) Document Management
7 4 (2.05%) Ethical Hacking
7 4 (2.05%) Service Management
8 3 (1.54%) CAD
8 3 (1.54%) Project Management
8 3 (1.54%) ITSM
9 2 (1.03%) Data Protection
10 1 (0.51%) Workflow
10 1 (0.51%) Risk Management
10 1 (0.51%) Workflow Management
10 1 (0.51%) Software Testing
Programming Languages
1 7 (3.59%) SQL
2 2 (1.03%) PowerHouse
2 2 (1.03%) PHP
3 1 (0.51%) Java
3 1 (0.51%) JavaScript
Qualifications
1 27 (13.85%) Microsoft Certification
2 25 (12.82%) A+ Certification
3 22 (11.28%) MCITP
4 18 (9.23%) MCSE
5 17 (8.72%) Degree
6 16 (8.21%) CCNA
6 16 (8.21%) Cisco Certification
7 12 (6.15%) MCP
8 9 (4.62%) ITIL Foundation Certificate
9 6 (3.08%) Network+ Certification
10 4 (2.05%) ACSP
10 4 (2.05%) GNVQ
10 4 (2.05%) MCDST
10 4 (2.05%) CEH
10 4 (2.05%) MCSA
11 3 (1.54%) HND
11 3 (1.54%) SC Cleared
11 3 (1.54%) Security Cleared
12 2 (1.03%) ITIL Certification
13 1 (0.51%) DV Cleared
Quality Assurance & Compliance
1 35 (17.95%) SLA
2 3 (1.54%) ISO/IEC 27001
3 1 (0.51%) QA
System Software
1 92 (47.18%) Active Directory
2 12 (6.15%) VMware Infrastructure
3 5 (2.56%) Hyper-V
4 4 (2.05%) vSphere
4 4 (2.05%) Terminal Services
Systems Management
1 16 (8.21%) SCCM
2 5 (2.56%) ServiceCenter
3 4 (2.05%) Backup Exec
3 4 (2.05%) Norton AntiVirus
3 4 (2.05%) Systems Management Server (SMS)
4 2 (1.03%) Cisco UCCX
5 1 (0.51%) Tivoli
5 1 (0.51%) Tivoli Storage Manager
Vendors
1 98 (50.26%) Microsoft
2 23 (11.79%) Cisco
2 23 (11.79%) VMware
3 20 (10.26%) Citrix
4 14 (7.18%) SAP
5 10 (5.13%) Apple
6 8 (4.10%) Symantec
7 7 (3.59%) Red Hat
8 6 (3.08%) Oracle
8 6 (3.08%) Avaya
9 5 (2.56%) Peregrine
9 5 (2.56%) JD Edwards
10 4 (2.05%) Acronis
10 4 (2.05%) ServiceNow
10 4 (2.05%) Remedy
10 4 (2.05%) CommVault
10 4 (2.05%) HP
11 3 (1.54%) McAfee
12 2 (1.03%) Adobe
12 2 (1.03%) Quark
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 11 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 2 days ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 3 days ago
High Wycombe
Pertemps ERP
Salary: 28k + Benefits
Posted: 9 days ago
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: £20,000
Posted: 17 days ago