The statistics below represent IT jobs advertised across the South East region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 308 340 302
Rank change year-on-year
+32 -38
Permanent jobs requiring a Help Desk Support 99 135 174
As % of all permanent IT jobs located in the South East 0.61% 0.63% 0.79%
As % of the Job Titles category 0.63% 0.65% 0.82%
Number of salaries quoted 91 125 156
Median salary £22,500 £22,000 £22,000
Median salary % change year-on-year
+2.27% -
90% offered a salary of more than £18,500 £18,000 £18,325
10% offered a salary of more than £32,500 £28,000 £33,900
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
15695 20925 21297
As % of all permanent IT jobs located in the South East 96.89% 97.03% 96.98%
Number of salaries quoted 13077 17659 16983
Median salary £42,500 £43,500 £40,000
Median salary % change year-on-year
-2.29% +8.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Help Desk Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 8 December 2016.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +9 30 £24,000 -4.00% 1
Berkshire +47 22 £22,500 -2.17% 3
Buckinghamshire +15 12 £18,500 -13.95% 1
Hampshire +4 11 £19,000 +5.55%
Oxfordshire +26 7 £28,000 +25.84%
West Sussex +27 6 £20,250 +1.25%
Kent +8 5 £21,750 +3.57% 1
East Sussex +25 4 £23,000 +31.42%
Middlesex - 2 £21,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 8 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Support in the job title.

1 107 (60.45%) Windows
2 104 (58.76%) Microsoft
3 78 (44.07%) Active Directory
4 72 (40.68%) MS Office
5 50 (28.25%) MS Excel
6 35 (19.77%) SLA
6 35 (19.77%) Windows 7
7 33 (18.64%) ITIL
7 33 (18.64%) Windows Server
8 28 (15.82%) Windows 8
9 22 (12.43%) MS Exchange
10 21 (11.86%) Cisco
10 21 (11.86%) Degree
10 21 (11.86%) Windows 10
11 20 (11.30%) Office 365
11 20 (11.30%) SharePoint
12 19 (10.73%) Windows XP
12 19 (10.73%) Firewall
13 18 (10.17%) VoIP
14 16 (9.04%) DNS
15 14 (7.91%) DHCP
16 13 (7.34%) Computer Science
17 12 (6.78%) Finance
17 12 (6.78%) SQL Server
18 11 (6.21%) HND
18 11 (6.21%) Amazon AWS
19 10 (5.65%) Cloud Computing
19 10 (5.65%) Windows Server 2008
19 10 (5.65%) Web Services
20 9 (5.08%) VMware

Help Desk Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.43%) MS Exchange
2 20 (11.30%) SharePoint
3 7 (3.95%) Exchange Server 2010
4 4 (2.26%) Exchange Server 2003
4 4 (2.26%) Skype for Business
5 2 (1.13%) Exchange Server 2007
6 1 (0.56%) Exchange Server 2013
6 1 (0.56%) IBM Notes
Applications
1 72 (40.68%) MS Office
2 50 (28.25%) MS Excel
3 4 (2.26%) MS PowerPoint
4 2 (1.13%) Acrobat
Business Applications
1 1 (0.56%) SAP Oil and Gas
Cloud Services
1 20 (11.30%) Office 365
2 11 (6.21%) Amazon AWS
3 10 (5.65%) Cloud Computing
4 1 (0.56%) Microsoft Azure
Communications & Networking
1 19 (10.73%) Firewall
2 18 (10.17%) VoIP
3 16 (9.04%) DNS
4 14 (7.91%) DHCP
5 8 (4.52%) LAN
6 7 (3.95%) TCP/IP
6 7 (3.95%) WAN
7 6 (3.39%) Internet
8 4 (2.26%) Skype
8 4 (2.26%) SMTP
8 4 (2.26%) Wireless
9 3 (1.69%) PBX
10 2 (1.13%) Cisco Nexus
10 2 (1.13%) Remote Desktop
11 1 (0.56%) ADSL
11 1 (0.56%) Broadband
11 1 (0.56%) FTP
11 1 (0.56%) Kerberos
11 1 (0.56%) SSL
11 1 (0.56%) VPN
Database & Business Intelligence
1 12 (6.78%) SQL Server
2 3 (1.69%) SQL Server 2005
2 3 (1.69%) SQL Server 2008
3 1 (0.56%) MySQL
General
1 12 (6.78%) Finance
2 8 (4.52%) Telecoms
3 4 (2.26%) Manufacturing
4 3 (1.69%) Marketing
4 3 (1.69%) Retail
5 2 (1.13%) Banking
6 1 (0.56%) Electronics
6 1 (0.56%) German Language
6 1 (0.56%) Publishing
Libraries, Frameworks & Software Standards
1 10 (5.65%) Web Services
2 9 (5.08%) .NET
2 9 (5.08%) ADO.NET
2 9 (5.08%) ASP.NET
Miscellaneous
1 13 (7.34%) Computer Science
2 5 (2.82%) iPhone
2 5 (2.82%) Management Information System
3 4 (2.26%) Chip and PIN
3 4 (2.26%) Video Conferencing
4 3 (1.69%) Analytical Skills
4 3 (1.69%) Blackberry
4 3 (1.69%) iPad
5 2 (1.13%) CCTV
5 2 (1.13%) Data Centre
5 2 (1.13%) Enterprise Software
5 2 (1.13%) EPoS
5 2 (1.13%) Virtual Team
6 1 (0.56%) Client/Server
6 1 (0.56%) Fat Client
6 1 (0.56%) Mathematics
6 1 (0.56%) PKI
6 1 (0.56%) Thin Client
6 1 (0.56%) User Experience
Operating Systems
1 107 (60.45%) Windows
2 35 (19.77%) Windows 7
3 33 (18.64%) Windows Server
4 28 (15.82%) Windows 8
5 21 (11.86%) Windows 10
6 19 (10.73%) Windows XP
7 10 (5.65%) Windows Server 2008
8 9 (5.08%) Linux
9 7 (3.95%) Mac OS X
10 6 (3.39%) Windows Server 2003
11 5 (2.82%) Apple iOS
11 5 (2.82%) Windows Server 2012
12 3 (1.69%) Windows Phone
13 2 (1.13%) Unix
13 2 (1.13%) Windows Vista
14 1 (0.56%) Android
14 1 (0.56%) VMS
Processes & Methodologies
1 33 (18.64%) ITIL
2 9 (5.08%) ITSM
3 8 (4.52%) Service Delivery
4 7 (3.95%) Line Management
4 7 (3.95%) Mobile Device Management
5 6 (3.39%) Service Management
6 5 (2.82%) Incident Management
7 4 (2.26%) CAD
7 4 (2.26%) CRM
7 4 (2.26%) Time Management
8 3 (1.69%) Root Cause Analysis
9 2 (1.13%) Digital Marketing
9 2 (1.13%) Mentoring
9 2 (1.13%) Performance Monitoring
9 2 (1.13%) Software Engineering
9 2 (1.13%) Software Licensing
10 1 (0.56%) Agile Software Development
10 1 (0.56%) Server Building
10 1 (0.56%) Software Delivery
10 1 (0.56%) Software Testing
Programming Languages
1 9 (5.08%) C#
1 9 (5.08%) VB.NET
2 7 (3.95%) SQL
3 5 (2.82%) C
4 1 (0.56%) Java
4 1 (0.56%) PowerShell
4 1 (0.56%) VB
Qualifications
1 21 (11.86%) Degree
2 11 (6.21%) HND
3 9 (5.08%) Microsoft Certification
4 6 (3.39%) MCP
4 6 (3.39%) MCTS
5 3 (1.69%) Security Cleared
6 2 (1.13%) GNVQ
7 1 (0.56%) CCNA
7 1 (0.56%) Cisco Certification
7 1 (0.56%) DBS Check
7 1 (0.56%) HNC
7 1 (0.56%) ITIL Certification
7 1 (0.56%) MCSA
7 1 (0.56%) MCSE
7 1 (0.56%) SC Cleared
Quality Assurance & Compliance
1 35 (19.77%) SLA
System Software
1 78 (44.07%) Active Directory
2 6 (3.39%) VMware Infrastructure
3 4 (2.26%) Hyper-V
4 3 (1.69%) IMail Server
5 1 (0.56%) VMware ESXi
5 1 (0.56%) vSphere
5 1 (0.56%) XenApp
Systems Management
1 4 (2.26%) Backup Exec
2 1 (0.56%) Nagios
Vendors
1 104 (58.76%) Microsoft
2 21 (11.86%) Cisco
3 9 (5.08%) VMware
4 5 (2.82%) Dell
4 5 (2.82%) HP
4 5 (2.82%) SAP
5 4 (2.26%) Citrix
5 4 (2.26%) IBM
5 4 (2.26%) Polycom
5 4 (2.26%) RedPrairie
6 3 (1.69%) Apple
6 3 (1.69%) Fortinet
6 3 (1.69%) Kaspersky
6 3 (1.69%) LANDesk
6 3 (1.69%) NetApp
6 3 (1.69%) Remedy
6 3 (1.69%) Splunk
6 3 (1.69%) Veeam
6 3 (1.69%) Xerox
7 2 (1.13%) Symantec
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