The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 376 354 349
Rank change year-on-year
-22 -5
Permanent jobs requiring a Help Desk Support 60 101 98
As % of all permanent IT jobs located in the South East 0.29% 0.45% 0.45%
As % of the Job Titles category 0.31% 0.47% 0.47%
Number of salaries quoted 58 86 92
Average salary £22,500 £21,250 £21,250
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £17,950 £17,500 £17,500
10% offered a salary of more than £29,100 £26,000 £25,000
UK excluding London average salary £22,000 £23,000 £20,250
% change year-on-year
-4.34% +13.58%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19643 21374 20828
As % of all permanent IT jobs located in the South East 94.91% 95.00% 95.03%
Number of salaries quoted 16206 17040 17156
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 4 August 2015.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -1 13 £25,000 +19.04%
Hampshire +8 11 £24,000 +17.07% 1
Buckinghamshire +5 10 £20,000 +11.11% 1
Oxfordshire +15 8 £18,500 -38.33%
Kent +5 8 £25,000 +25.00% 1
Surrey -6 7 £22,500 +12.50% 3
West Sussex -6 2 £23,000 -11.53% 1
East Sussex -4 1 £22,500 +2.27% 2
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 97 (70.80%) Windows
2 81 (59.12%) Microsoft
3 60 (43.80%) Active Directory
4 58 (42.34%) MS Office
5 45 (32.85%) MS Excel
6 34 (24.82%) Windows 7
7 30 (21.90%) Windows XP
7 30 (21.90%) SLA
7 30 (21.90%) Microsoft Certification
8 28 (20.44%) MS Exchange
8 28 (20.44%) Windows 8
9 22 (16.06%) MCSE
10 20 (14.60%) ITIL
11 18 (13.14%) CCNA
11 18 (13.14%) Cisco Certification
11 18 (13.14%) MCITP
12 17 (12.41%) Citrix
13 15 (10.95%) Windows Server 2008
14 14 (10.22%) Windows 2000 Server
14 14 (10.22%) Exchange Server 2000
14 14 (10.22%) Problem Management
14 14 (10.22%) Windows Server 2003
14 14 (10.22%) Firewall
15 12 (8.76%) VPN
15 12 (8.76%) LAN
15 12 (8.76%) WAN
16 11 (8.03%) TCP/IP
16 11 (8.03%) VMware
16 11 (8.03%) Windows Server 2012
17 10 (7.30%) VMware Infrastructure

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (20.44%) MS Exchange
2 14 (10.22%) Exchange Server 2000
3 8 (5.84%) Exchange Server 2010
4 5 (3.65%) WorkSite
5 4 (2.92%) Exchange Server 2007
5 4 (2.92%) Blackberry Enterprise Server
6 2 (1.46%) Exchange Server 2003
7 1 (0.73%) IIS
Applications
1 58 (42.34%) MS Office
2 45 (32.85%) MS Excel
Business Applications
1 1 (0.73%) Dynamics CRM
Cloud Services
1 1 (0.73%) Microsoft Azure
1 1 (0.73%) Office 365
Communications & Networking
1 14 (10.22%) Firewall
2 12 (8.76%) LAN
2 12 (8.76%) WAN
2 12 (8.76%) VPN
3 11 (8.03%) TCP/IP
4 8 (5.84%) Internet
5 7 (5.11%) VoIP
6 6 (4.38%) DNS
6 6 (4.38%) DHCP
7 4 (2.92%) Wireless
8 3 (2.19%) Extranet
9 2 (1.46%) Broadband
10 1 (0.73%) PBX
10 1 (0.73%) Wi-Fi
10 1 (0.73%) IP Telephony
Database & Business Intelligence
1 6 (4.38%) SQL Server
2 2 (1.46%) Crystal Reports
2 2 (1.46%) Relational Database
Development Applications
1 1 (0.73%) Visual Studio
General
1 9 (6.57%) Finance
2 8 (5.84%) Telecoms
3 6 (4.38%) Law
4 2 (1.46%) Legal
4 2 (1.46%) Aerospace
4 2 (1.46%) Advertising
5 1 (0.73%) Korean Language
5 1 (0.73%) Norwegian Language
5 1 (0.73%) Swedish Language
5 1 (0.73%) Electronics
5 1 (0.73%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (2.19%) .NET
2 2 (1.46%) JSP
2 2 (1.46%) Web Services
3 1 (0.73%) XML
3 1 (0.73%) EDI
3 1 (0.73%) ASP.NET MVC
3 1 (0.73%) ASP.NET
Miscellaneous
1 9 (6.57%) Analytical Skills
2 3 (2.19%) Foreign Exchange (FX)
2 3 (2.19%) Thin Client
2 3 (2.19%) Fat Client
3 2 (1.46%) iPad
3 2 (1.46%) Mobile Computing
3 2 (1.46%) Blackberry
3 2 (1.46%) PDA
3 2 (1.46%) Statistics
3 2 (1.46%) Client/Server
4 1 (0.73%) Mathematics
4 1 (0.73%) Mobile App
4 1 (0.73%) iPhone
Operating Systems
1 97 (70.80%) Windows
2 34 (24.82%) Windows 7
3 30 (21.90%) Windows XP
4 28 (20.44%) Windows 8
5 15 (10.95%) Windows Server 2008
6 14 (10.22%) Windows 2000 Server
6 14 (10.22%) Windows Server 2003
7 11 (8.03%) Windows Server 2012
8 8 (5.84%) Linux
9 6 (4.38%) Windows Vista
10 2 (1.46%) Android
10 2 (1.46%) Red Hat Enterprise Linux
10 2 (1.46%) Apple iOS
11 1 (0.73%) UNIX
Processes & Methodologies
1 20 (14.60%) ITIL
2 14 (10.22%) Problem Management
3 5 (3.65%) Software Testing
4 4 (2.92%) Logistics
4 4 (2.92%) Microsoft Office Automation
4 4 (2.92%) Office Automation
5 3 (2.19%) CRM
6 2 (1.46%) People Management
6 2 (1.46%) Incident Management
6 2 (1.46%) Software Deployment
6 2 (1.46%) Mobile Device Management
6 2 (1.46%) DevOps
7 1 (0.73%) Kalman Filter
7 1 (0.73%) Line Management
7 1 (0.73%) Analytics
7 1 (0.73%) CAFM
7 1 (0.73%) E-Commerce
7 1 (0.73%) Project Management
7 1 (0.73%) Service Management
7 1 (0.73%) Service Delivery
Programming Languages
1 10 (7.30%) SQL
2 2 (1.46%) VB
3 1 (0.73%) C#
Qualifications
1 30 (21.90%) Microsoft Certification
2 22 (16.06%) MCSE
3 18 (13.14%) CCNA
3 18 (13.14%) Cisco Certification
3 18 (13.14%) MCITP
4 9 (6.57%) MCP
5 8 (5.84%) Degree
6 6 (4.38%) MCSA
7 4 (2.92%) MCTS
8 2 (1.46%) SC Cleared
8 2 (1.46%) Security Cleared
8 2 (1.46%) HND
9 1 (0.73%) A+ Certification
9 1 (0.73%) ITIL Certification
9 1 (0.73%) MOS
9 1 (0.73%) Citrix Certification
Quality Assurance & Compliance
1 30 (21.90%) SLA
2 2 (1.46%) JSP 440
System Software
1 60 (43.80%) Active Directory
2 10 (7.30%) VMware Infrastructure
3 7 (5.11%) Hyper-V
4 3 (2.19%) XenApp
4 3 (2.19%) XenDesktop
5 1 (0.73%) Firmware
Systems Management
1 4 (2.92%) SCCM
2 1 (0.73%) Opscode Chef
2 1 (0.73%) AirWatch
2 1 (0.73%) Norton AntiVirus
2 1 (0.73%) Backup Exec
Vendors
1 81 (59.12%) Microsoft
2 17 (12.41%) Citrix
3 11 (8.03%) VMware
4 5 (3.65%) MobileIron
5 3 (2.19%) ServiceNow
5 3 (2.19%) Dell KACE
5 3 (2.19%) AppSense
5 3 (2.19%) 3PAR
5 3 (2.19%) NetApp
5 3 (2.19%) Symantec
5 3 (2.19%) Adobe
6 2 (1.46%) McAfee
6 2 (1.46%) Red Hat
7 1 (0.73%) Apple
7 1 (0.73%) Acronis
7 1 (0.73%) Splunk
7 1 (0.73%) Trend Micro
7 1 (0.73%) Macromedia
7 1 (0.73%) Dell
7 1 (0.73%) Avaya
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