The statistics below represent IT jobs advertised across the South East region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Help Desk Support
England / South East
Rank 309 342 333
Rank change year-on-year
+33 -9
Permanent jobs requiring a Help Desk Support 75 110 126
As % of all permanent IT jobs located in the South East 0.51% 0.57% 0.61%
As % of the Job Titles category 0.53% 0.59% 0.62%
Number of salaries quoted 72 106 111
Median salary £22,750 £21,000 £22,500
Median salary % change year-on-year
+8.33% -6.66%
90% offered a salary of more than £17,000 £18,000 £19,300
10% offered a salary of more than £26,000 £26,350 £27,500
UK excluding London median salary £21,750 £21,210 £22,000
% change year-on-year
+2.54% -3.59%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
14125 18759 20186
As % of all permanent IT jobs located in the South East 96.74% 96.71% 97.19%
Number of salaries quoted 11707 16101 16504
Median salary £43,000 £44,500 £41,500
Median salary % change year-on-year
-3.37% +7.22%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 19 February 2017.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +52 28 £22,500 +2.27% 2
Hampshire +21 16 £23,000 +27.77% 1
Berkshire +48 11 £24,000 +6.66% 2
Buckinghamshire +27 8 £17,000 -35.84%
Kent +13 4 £23,125 +5.11%
West Sussex +5 3 £21,000 -6.66% 2
East Sussex -16 3 £20,500 +7.89%
Oxfordshire +2 2 £29,000 +28.88%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 19 February 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Support in the job title.

1 101 (61.59%) Microsoft
2 95 (57.93%) Windows
3 67 (40.85%) Active Directory
4 65 (39.63%) MS Office
5 45 (27.44%) MS Excel
6 32 (19.51%) SLA
7 31 (18.90%) ITIL
8 30 (18.29%) Office 365
9 27 (16.46%) Windows Server
10 26 (15.85%) Windows 8
11 25 (15.24%) MS Exchange
12 24 (14.63%) Cisco
12 24 (14.63%) Windows 7
13 19 (11.59%) Windows XP
14 18 (10.98%) Windows 10
15 16 (9.76%) Degree
16 14 (8.54%) ITSM
17 12 (7.32%) Computer Science
17 12 (7.32%) HND
18 11 (6.71%) Microsoft Certification
18 11 (6.71%) Firewall
18 11 (6.71%) Service Management
18 11 (6.71%) Finance
19 10 (6.10%) TCP/IP
19 10 (6.10%) DNS
19 10 (6.10%) VoIP
20 9 (5.49%) C
21 8 (4.88%) CAD
21 8 (4.88%) SAP
21 8 (4.88%) DHCP

Help Desk Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (15.24%) MS Exchange
2 6 (3.66%) Exchange Server 2010
2 6 (3.66%) SharePoint
3 5 (3.05%) Skype for Business
4 4 (2.44%) Exchange Server 2003
5 1 (0.61%) Exchange Server 2007
5 1 (0.61%) Exchange Server 2013
Applications
1 65 (39.63%) MS Office
2 45 (27.44%) MS Excel
3 7 (4.27%) MS PowerPoint
Cloud Services
1 30 (18.29%) Office 365
2 3 (1.83%) Amazon AWS
2 3 (1.83%) Cloud Computing
3 2 (1.22%) OneDrive
Communications & Networking
1 11 (6.71%) Firewall
2 10 (6.10%) DNS
2 10 (6.10%) TCP/IP
2 10 (6.10%) VoIP
3 8 (4.88%) DHCP
4 7 (4.27%) LAN
5 6 (3.66%) Internet
5 6 (3.66%) WAN
6 5 (3.05%) Wireless
7 4 (2.44%) Skype
8 3 (1.83%) PBX
8 3 (1.83%) SMTP
9 2 (1.22%) Cisco Nexus
10 1 (0.61%) Broadband
10 1 (0.61%) IPsec
10 1 (0.61%) Kerberos
10 1 (0.61%) NetScaler
10 1 (0.61%) Network Security
10 1 (0.61%) SMS
10 1 (0.61%) VLAN
Database & Business Intelligence
1 7 (4.27%) SQL Server
2 4 (2.44%) SQL Server 2005
2 4 (2.44%) SQL Server 2008
3 1 (0.61%) Crystal Reports
3 1 (0.61%) Relational Database
Development Applications
1 1 (0.61%) JIRA
General
1 11 (6.71%) Finance
2 6 (3.66%) Telecoms
3 3 (1.83%) Manufacturing
4 2 (1.22%) Banking
4 2 (1.22%) French Language
4 2 (1.22%) German Language
4 2 (1.22%) Retail
5 1 (0.61%) Pharmaceutical
5 1 (0.61%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.83%) .NET
1 3 (1.83%) ADO.NET
1 3 (1.83%) ASP.NET
1 3 (1.83%) Web Services
Miscellaneous
1 12 (7.32%) Computer Science
2 8 (4.88%) Chip and PIN
3 4 (2.44%) iPad
3 4 (2.44%) iPhone
4 3 (1.83%) Management Information System
4 3 (1.83%) Video Conferencing
5 2 (1.22%) Analytical Skills
5 2 (1.22%) Blackberry
5 2 (1.22%) CCTV
5 2 (1.22%) Data Centre
5 2 (1.22%) Enterprise Software
5 2 (1.22%) EPoS
5 2 (1.22%) Virtual Team
6 1 (0.61%) AS400
6 1 (0.61%) CMDB
6 1 (0.61%) Driving Licence
6 1 (0.61%) Fat Client
6 1 (0.61%) HP Storage
6 1 (0.61%) PKI
6 1 (0.61%) User Experience
Operating Systems
1 95 (57.93%) Windows
2 27 (16.46%) Windows Server
3 26 (15.85%) Windows 8
4 24 (14.63%) Windows 7
5 19 (11.59%) Windows XP
6 18 (10.98%) Windows 10
7 7 (4.27%) Windows Server 2008
8 6 (3.66%) Linux
9 4 (2.44%) Apple iOS
9 4 (2.44%) Mac OS X
9 4 (2.44%) Windows Server 2003
9 4 (2.44%) Windows Server 2012
10 3 (1.83%) Windows Phone
11 2 (1.22%) Unix
12 1 (0.61%) AIX
12 1 (0.61%) Android
12 1 (0.61%) HPUX
Processes & Methodologies
1 31 (18.90%) ITIL
2 14 (8.54%) ITSM
3 11 (6.71%) Service Management
4 8 (4.88%) CAD
5 7 (4.27%) Mobile Device Management
6 6 (3.66%) Line Management
6 6 (3.66%) Service Delivery
7 5 (3.05%) Incident Management
8 4 (2.44%) CRM
9 3 (1.83%) Problem Management
10 2 (1.22%) Knowledge Management
10 2 (1.22%) Network Management
10 2 (1.22%) Performance Monitoring
10 2 (1.22%) Software Engineering
11 1 (0.61%) Agile Software Development
11 1 (0.61%) Customer Engagement
11 1 (0.61%) Network Monitoring
11 1 (0.61%) Performance Improvement
11 1 (0.61%) Software Testing
11 1 (0.61%) Time Management
Programming Languages
1 9 (5.49%) C
2 5 (3.05%) SQL
3 3 (1.83%) C#
3 3 (1.83%) VB.NET
Qualifications
1 16 (9.76%) Degree
2 12 (7.32%) HND
3 11 (6.71%) Microsoft Certification
4 7 (4.27%) GNVQ
5 5 (3.05%) MCP
5 5 (3.05%) MCTS
6 3 (1.83%) MCSE
7 2 (1.22%) CCNA
7 2 (1.22%) Cisco Certification
8 1 (0.61%) HNC
8 1 (0.61%) ITIL Certification
8 1 (0.61%) MCSA
8 1 (0.61%) SC Cleared
8 1 (0.61%) Security Cleared
Quality Assurance & Compliance
1 32 (19.51%) SLA
System Software
1 67 (40.85%) Active Directory
2 4 (2.44%) Hyper-V
2 4 (2.44%) VMware Infrastructure
3 3 (1.83%) IMail Server
4 1 (0.61%) vSphere
4 1 (0.61%) XenApp
4 1 (0.61%) XenDesktop
Systems Management
1 4 (2.44%) Backup Exec
2 1 (0.61%) HP Data Protector
2 1 (0.61%) XenMobile
Vendors
1 101 (61.59%) Microsoft
2 24 (14.63%) Cisco
3 8 (4.88%) Polycom
3 8 (4.88%) RedPrairie
3 8 (4.88%) SAP
4 7 (4.27%) VMware
5 6 (3.66%) HP
6 5 (3.05%) Dell
7 4 (2.44%) LANDesk
7 4 (2.44%) Remedy
8 3 (1.83%) Citrix
8 3 (1.83%) Fortinet
8 3 (1.83%) IBM
8 3 (1.83%) Kaspersky
8 3 (1.83%) Mitel
8 3 (1.83%) NetApp
8 3 (1.83%) ServiceNow
8 3 (1.83%) Splunk
8 3 (1.83%) Veeam
8 3 (1.83%) Xerox
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 4 days ago
Horsham, West Sussex
Reed Technology
Salary: £17000 - £22000 per annum
Posted: 5 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £28000 per annum
Posted: 3 days ago
Guildford, Surrey
Oscar
Posted: 3 days ago
Middlesex
Energon Global
Salary: £25000.00 - £27000 per annum + Benefits
Posted: 26 days ago
Worthing
Recruitment Genius Ltd
Salary: £21000 - £25000 per annum
Posted: 23 days ago
Reading, Berkshire
83Zero
Salary: From £25000 to £30000 per annum, + benefits package
Posted: 2 days ago