The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 337 358 359
Rank change year-on-year
+21 +1
Permanent jobs requiring a Help Desk Support 97 90 79
As % of all permanent IT jobs located in the South East 0.440% 0.377% 0.332%
As % of the Job Titles category 0.463% 0.395% 0.351%
Number of salaries quoted 92 79 70
Average salary £22,000 £23,000 £22,250
Average salary % change year-on-year
-4.34% +3.37%
90% offered a salary of more than £16,175 £19,000 £17,925
10% offered a salary of more than £29,200 £35,000 £27,000
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category
20945 22788 22522
As % of all permanent IT jobs located in the South East 94.95% 95.35% 94.62%
Number of salaries quoted 17397 19520 19460
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the South East region as a proportion of the total demand within the Job Titles category.

South East Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

South East Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 19 June 2013.

South East Help Desk Support Salary Histogram

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Surrey +22 34 £22,250 +14.10% 4
Berkshire +16 24 £21,500 -17.30%
Hampshire +14 13 £20,000 +2.56% 1
Kent -10 12 £25,000 +7.52%
Oxfordshire -14 5 £27,000 +28.57% 1
Buckinghamshire -1 3 £27,500 +14.58% 3
East Sussex -4 3 £25,000 -28.57%
West Sussex -10 3 £18,000 -10.00% 1
Middlesex - 1 £40,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 102 (56.98%) Windows
2 91 (50.84%) Microsoft
3 71 (39.66%) MS Office
4 67 (37.43%) MS Excel
5 60 (33.52%) Active Directory
6 47 (26.26%) ITIL
7 44 (24.58%) Windows XP
8 43 (24.02%) TCP/IP
9 41 (22.91%) Windows 7
10 38 (21.23%) SLA
11 30 (16.76%) Citrix
12 26 (14.53%) MS Exchange
13 23 (12.85%) Finance
14 22 (12.29%) Cisco
14 22 (12.29%) Windows Server 2008
15 18 (10.06%) Microsoft Certification
15 18 (10.06%) Windows Server 2003
16 17 (9.497%) SQL Server
16 17 (9.497%) VMware
17 15 (8.380%) Service Management
17 15 (8.380%) Linux
17 15 (8.380%) Degree
18 13 (7.263%) VMware Infrastructure
18 13 (7.263%) Internet
19 12 (6.704%) UNIX
19 12 (6.704%) Firewall
20 11 (6.145%) Russian Language
21 10 (5.587%) MCITP
22 9 (5.028%) Symantec
22 9 (5.028%) DNS

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (1.117%) .NET
2 1 (0.559%) ASP.NET
2 1 (0.559%) EDI
Application Platforms
1 26 (14.53%) MS Exchange
2 9 (5.028%) Exchange Server 2003
3 8 (4.469%) Exchange Server 2007
3 8 (4.469%) Exchange Server 2010
4 1 (0.559%) CMS
4 1 (0.559%) IIS
4 1 (0.559%) SharePoint
4 1 (0.559%) Lotus Domino
4 1 (0.559%) Lync
Applications
1 71 (39.66%) MS Office
2 67 (37.43%) MS Excel
3 4 (2.235%) MS PowerPoint
Business Applications
1 1 (0.559%) SAP FI
Communications & Networking
1 43 (24.02%) TCP/IP
2 13 (7.263%) Internet
3 12 (6.704%) Firewall
4 9 (5.028%) DNS
5 6 (3.352%) VPN
5 6 (3.352%) LAN
5 6 (3.352%) IP Telephony
6 5 (2.793%) DHCP
6 5 (2.793%) Ethernet
6 5 (2.793%) Cisco IPT
7 3 (1.676%) HTTP
7 3 (1.676%) WAN
8 2 (1.117%) VLAN
8 2 (1.117%) Broadband
9 1 (0.559%) Symposium
9 1 (0.559%) Wireless
9 1 (0.559%) TELNET
9 1 (0.559%) DEFINITY
9 1 (0.559%) SAN
9 1 (0.559%) Network Security
Database & Business Intelligence
1 17 (9.497%) SQL Server
2 1 (0.559%) SQL Server 2005
2 1 (0.559%) Crystal Reports
2 1 (0.559%) SQL Server 2008
General
1 23 (12.85%) Finance
2 11 (6.145%) Russian Language
3 4 (2.235%) Legal
3 4 (2.235%) Manufacturing
4 3 (1.676%) Retail
4 3 (1.676%) French Language
4 3 (1.676%) Spanish Language
4 3 (1.676%) Italian Language
5 2 (1.117%) German Language
6 1 (0.559%) Military
6 1 (0.559%) Law
6 1 (0.559%) Back Office
6 1 (0.559%) Telecoms
Miscellaneous
1 7 (3.911%) EPoS
1 7 (3.911%) PDA
2 4 (2.235%) Fat Client
2 4 (2.235%) Computer Science
2 4 (2.235%) Thin Client
3 3 (1.676%) Smartphone
3 3 (1.676%) Management Information System
4 2 (1.117%) Statistics
4 2 (1.117%) Client/Server
4 2 (1.117%) Blackberry
5 1 (0.559%) Device Driver
5 1 (0.559%) NHS
5 1 (0.559%) Derivative
5 1 (0.559%) Mathematics
5 1 (0.559%) Video Conferencing
Operating Systems
1 102 (56.98%) Windows
2 44 (24.58%) Windows XP
3 41 (22.91%) Windows 7
4 22 (12.29%) Windows Server 2008
5 18 (10.06%) Windows Server 2003
6 15 (8.380%) Linux
7 12 (6.704%) UNIX
8 5 (2.793%) Windows Vista
8 5 (2.793%) Windows Server 2012
8 5 (2.793%) Windows 2000 Server
9 4 (2.235%) Windows 8
10 3 (1.676%) IRIX
10 3 (1.676%) AIX
10 3 (1.676%) HPUX
10 3 (1.676%) Solaris
11 2 (1.117%) Windows 2000
12 1 (0.559%) Mac OS X
Processes & Methodologies
1 47 (26.26%) ITIL
2 15 (8.380%) Service Management
3 6 (3.352%) CRM
4 5 (2.793%) Asset Management
5 4 (2.235%) Change Control
6 3 (1.676%) Root Cause Analysis
7 2 (1.117%) ITSM
8 1 (0.559%) Software Testing
8 1 (0.559%) ERP
8 1 (0.559%) Incident Management
8 1 (0.559%) ITIL V2
Programming Languages
1 5 (2.793%) SQL
2 1 (0.559%) T-SQL
2 1 (0.559%) VB
2 1 (0.559%) C#
2 1 (0.559%) PHP
2 1 (0.559%) PowerShell
Qualifications
1 18 (10.06%) Microsoft Certification
2 15 (8.380%) Degree
3 10 (5.587%) MCITP
4 8 (4.469%) MCP
4 8 (4.469%) MCSE
5 6 (3.352%) Cisco Certification
6 5 (2.793%) Citrix Certification
6 5 (2.793%) CCNA
7 4 (2.235%) CCA
8 3 (1.676%) SC Cleared
8 3 (1.676%) Security Cleared
9 2 (1.117%) MCSA
9 2 (1.117%) MCDST
10 1 (0.559%) Avaya Certification
10 1 (0.559%) HNC
10 1 (0.559%) GNVQ
Quality Assurance & Compliance
1 38 (21.23%) SLA
System Software
1 60 (33.52%) Active Directory
2 13 (7.263%) VMware Infrastructure
3 6 (3.352%) Terminal Services
4 4 (2.235%) Hyper-V
4 4 (2.235%) XenApp
5 1 (0.559%) Terminal Server
5 1 (0.559%) Xen
5 1 (0.559%) Forefront TMG
Systems Management
1 5 (2.793%) Backup Exec
2 4 (2.235%) SCCM
3 2 (1.117%) SCOM
4 1 (0.559%) Norton AntiVirus
Vendors
1 91 (50.84%) Microsoft
2 30 (16.76%) Citrix
3 22 (12.29%) Cisco
4 17 (9.497%) VMware
5 9 (5.028%) Symantec
6 5 (2.793%) SonicWALL
7 4 (2.235%) Apple
8 3 (1.676%) Novell
8 3 (1.676%) Sun
9 2 (1.117%) Veeam
9 2 (1.117%) SAP
9 2 (1.117%) Avaya
9 2 (1.117%) Remedy
9 2 (1.117%) Blue Coat
10 1 (0.559%) BT
10 1 (0.559%) Sophos
10 1 (0.559%) Juniper
10 1 (0.559%) CommVault
10 1 (0.559%) IBM
10 1 (0.559%) Dell
Woking, Surrey
The successful candidate will require strong technical background in desktop support for Windows 7, XP, Microsoft Windows server technologies, MS Office and other 3rd party application installation and...
Fidessa
Salary: Competitive salary
Posted: 17 June 2013
Woking, Surrey
As a helpdesk / 1st line support engineer, you will be rseponsible for the following: - PC hardware troubleshooting and installation - Providing IT support to staff and customers - Equipment configuration -...
Informatiq Consulting
Salary: Excellent benefits
Posted: 12 June 2013
Milton Keynes, Buckinghamshire
The role will require you to provide 1st line support to Managed service client’s in and around Milton Keynes to maintain and support from around 5 - 100...
Focus IT Recruitment
Salary: From £16,000 to £18,000 per annum + Great Benefits
Posted: 13 June 2013
Oxford, Oxfordshire
Experience of networks including TCP/IP, Hardware and management - Technical diagnostic skills - Familiar with Apple Macs and/or PCs at system and hardware levels - Experience of Windows Server...
Coal IT Services
Salary: From £18,000 to £22,000 per annum Excellent Benefits
Posted: 13 June 2013
Haywards Heath, West Sussex
Windows (7, Vista, XP, 8), Windows Server, SBS, Active Directory, Exchange, SQL, Microsoft Office... Virtualisation support experience (VMware and Citrix) Accredited or would like to be Microsoft accredited...
RBW Consulting
Salary: From £18,000 to £28,000 per annum
Posted: 18 June 2013
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £21470 - £23730 per annum + /package+ben
Posted: 18 June 2013
Buckinghamshire
CV Screen Ltd
Salary: £21k - 24k per year + Pension
Posted: 17 June 2013
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: 18 June 2013
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