The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 324 343 369
Rank change year-on-year
+19 +26
Permanent jobs requiring a Help Desk Support 115 85 85
As % of all permanent IT jobs located in the South East 0.53% 0.39% 0.38%
As % of the Job Titles category 0.55% 0.41% 0.40%
Number of salaries quoted 102 83 82
Average salary £22,000 £22,550 £20,000
Average salary % change year-on-year
-2.43% +12.75%
90% offered a salary of more than £18,075 £19,000 £18,000
10% offered a salary of more than £28,000 £25,000 £26,500
UK excluding London average salary £21,500 £21,250 £20,000
% change year-on-year
+1.17% +6.25%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20724 20627 21233
As % of all permanent IT jobs located in the South East 94.86% 94.93% 95.54%
Number of salaries quoted 16449 17008 18211
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 31 October 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +25 24 £21,500 +1.17% 1
Hampshire -11 22 £19,500 -13.71% 1
Surrey -6 18 £21,500 +4.87% 4
Oxfordshire +25 16 £35,000 +56.42% 1
Buckinghamshire +6 14 £22,500 +9.75% 3
West Sussex +3 12 £22,000 +3.52% 1
East Sussex -6 9 £22,000 -2.22%
Middlesex - 1 £24,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 31 October 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 168 (77.42%) Windows
2 124 (57.14%) Microsoft
3 109 (50.23%) MS Office
4 96 (44.24%) Active Directory
5 83 (38.25%) MS Excel
6 74 (34.10%) ITIL
7 65 (29.95%) Windows 7
8 59 (27.19%) TCP/IP
9 53 (24.42%) MS Exchange
10 50 (23.04%) Windows XP
11 47 (21.66%) SLA
12 38 (17.51%) Windows Server 2008
13 37 (17.05%) Firewall
14 33 (15.21%) DHCP
15 29 (13.36%) Citrix
15 29 (13.36%) Windows Server 2003
15 29 (13.36%) Exchange Server 2010
16 26 (11.98%) DNS
17 25 (11.52%) Exchange Server 2007
18 24 (11.06%) VPN
19 23 (10.60%) Microsoft Certification
20 22 (10.14%) VMware
21 20 (9.22%) Cisco
22 19 (8.76%) Windows 2000 Server
23 18 (8.29%) Windows Vista
23 18 (8.29%) MCP
24 17 (7.83%) MCSE
24 17 (7.83%) Windows Server 2012
25 16 (7.37%) Windows 8
25 16 (7.37%) Finance

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 31 October 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (24.42%) MS Exchange
2 29 (13.36%) Exchange Server 2010
3 25 (11.52%) Exchange Server 2007
4 14 (6.45%) SharePoint
5 9 (4.15%) Exchange Server 2003
6 7 (3.23%) Exchange Server 2013
6 7 (3.23%) Exchange Server 2000
7 4 (1.84%) Blackberry Enterprise Server
8 3 (1.38%) SharePoint 2010
9 2 (0.92%) Lync
10 1 (0.46%) Apache
10 1 (0.46%) Tomcat
Applications
1 109 (50.23%) MS Office
2 83 (38.25%) MS Excel
3 9 (4.15%) MS PowerPoint
4 2 (0.92%) Adobe Creative Suite
4 2 (0.92%) QuarkXPress
Cloud Services
1 3 (1.38%) Office 365
2 1 (0.46%) IaaS
2 1 (0.46%) SaaS
2 1 (0.46%) PaaS
Communications & Networking
1 59 (27.19%) TCP/IP
2 37 (17.05%) Firewall
3 33 (15.21%) DHCP
4 26 (11.98%) DNS
5 24 (11.06%) VPN
6 13 (5.99%) LAN
7 12 (5.53%) WAN
8 9 (4.15%) VoIP
9 8 (3.69%) SAN
9 8 (3.69%) Internet
9 8 (3.69%) Wireless
10 7 (3.23%) VLAN
11 3 (1.38%) Wi-Fi
12 1 (0.46%) Extranet
12 1 (0.46%) MPLS
12 1 (0.46%) Intranet
12 1 (0.46%) IPv4
12 1 (0.46%) ADSL
12 1 (0.46%) PBX
12 1 (0.46%) Ethernet
Database & Business Intelligence
1 11 (5.07%) SQL Server
2 1 (0.46%) MS Access
2 1 (0.46%) Oracle Database 10g
2 1 (0.46%) SQL Server 2000
2 1 (0.46%) SQL Server 2005
2 1 (0.46%) Oracle Database 11g
2 1 (0.46%) SQL Server 2008
2 1 (0.46%) Oracle Database
2 1 (0.46%) MySQL
General
1 16 (7.37%) Finance
2 13 (5.99%) Law
3 11 (5.07%) Retail
4 7 (3.23%) Legal
5 5 (2.30%) Publishing
6 1 (0.46%) Banking
6 1 (0.46%) Telecoms
6 1 (0.46%) Automotive
Libraries, Frameworks & Software Standards
1 2 (0.92%) HTML
2 1 (0.46%) .NET
2 1 (0.46%) CSS
2 1 (0.46%) XML
2 1 (0.46%) Middleware
2 1 (0.46%) Oracle Fusion
Miscellaneous
1 11 (5.07%) EPoS
1 11 (5.07%) Blackberry
2 6 (2.76%) Computer Science
3 5 (2.30%) Analytical Skills
4 2 (0.92%) IVR
4 2 (0.92%) Smartphone
4 2 (0.92%) Statistics
5 1 (0.46%) Management Information System
5 1 (0.46%) Wiki
5 1 (0.46%) iPhone
5 1 (0.46%) Kindle
Operating Systems
1 168 (77.42%) Windows
2 65 (29.95%) Windows 7
3 50 (23.04%) Windows XP
4 38 (17.51%) Windows Server 2008
5 29 (13.36%) Windows Server 2003
6 19 (8.76%) Windows 2000 Server
7 18 (8.29%) Windows Vista
8 17 (7.83%) Windows Server 2012
9 16 (7.37%) Windows 8
10 12 (5.53%) Linux
11 3 (1.38%) SUSE
11 3 (1.38%) Debian
11 3 (1.38%) Ubuntu
11 3 (1.38%) CentOS
11 3 (1.38%) Red Hat Enterprise Linux
11 3 (1.38%) Mac OS
11 3 (1.38%) UNIX
12 2 (0.92%) Mac OS X
13 1 (0.46%) Windows 2000
13 1 (0.46%) Android
Processes & Methodologies
1 74 (34.10%) ITIL
2 15 (6.91%) CRM
3 12 (5.53%) Service Management
4 10 (4.61%) ITSM
5 9 (4.15%) Software Distribution
6 8 (3.69%) Incident Management
7 7 (3.23%) Problem Management
8 4 (1.84%) Document Management
9 3 (1.38%) E-Commerce
9 3 (1.38%) CAD
9 3 (1.38%) Network Monitoring
9 3 (1.38%) Kalman Filter
10 2 (0.92%) Software License Management
10 2 (0.92%) SIEM
10 2 (0.92%) Asset Management
10 2 (0.92%) Project Management
11 1 (0.46%) Workflow
11 1 (0.46%) Stakeholder Management
11 1 (0.46%) Information Security
11 1 (0.46%) Workflow Management
Programming Languages
1 10 (4.61%) SQL
2 1 (0.46%) C
2 1 (0.46%) Java
2 1 (0.46%) JavaScript
Qualifications
1 23 (10.60%) Microsoft Certification
2 18 (8.29%) MCP
3 17 (7.83%) MCSE
4 15 (6.91%) MCITP
5 14 (6.45%) Degree
6 12 (5.53%) ITIL Certification
7 11 (5.07%) A+ Certification
8 9 (4.15%) Cisco Certification
8 9 (4.15%) ITIL Foundation Certificate
8 9 (4.15%) CCNA
9 4 (1.84%) HND
10 3 (1.38%) Network+ Certification
11 2 (0.92%) CCSA
11 2 (0.92%) CISSP
11 2 (0.92%) SC Cleared
11 2 (0.92%) Security Cleared
12 1 (0.46%) MCDST
Quality Assurance & Compliance
1 47 (21.66%) SLA
2 2 (0.92%) Sarbanes-Oxley
2 2 (0.92%) ISO/IEC 27001
3 1 (0.46%) QA
3 1 (0.46%) ISO 9001
System Software
1 96 (44.24%) Active Directory
2 9 (4.15%) Terminal Services
3 7 (3.23%) VMware Infrastructure
3 7 (3.23%) Hyper-V
4 1 (0.46%) XenApp
Systems Management
1 8 (3.69%) Backup Exec
1 8 (3.69%) SCCM
2 7 (3.23%) Norton AntiVirus
3 2 (0.92%) Cisco UCCX
4 1 (0.46%) McAfee ePO
4 1 (0.46%) Tivoli
4 1 (0.46%) Tivoli Storage Manager
4 1 (0.46%) Systems Management Server (SMS)
Vendors
1 124 (57.14%) Microsoft
2 29 (13.36%) Citrix
3 22 (10.14%) VMware
4 20 (9.22%) Cisco
5 10 (4.61%) SAP
6 9 (4.15%) HP
7 8 (3.69%) McAfee
8 7 (3.23%) Symantec
8 7 (3.23%) Apple
9 4 (1.84%) Remedy
9 4 (1.84%) ServiceNow
10 3 (1.38%) Red Hat
11 2 (0.92%) Quark
11 2 (0.92%) Oracle
11 2 (0.92%) Adobe
12 1 (0.46%) Avaya
12 1 (0.46%) BMC
12 1 (0.46%) CommVault
12 1 (0.46%) CheckPoint
12 1 (0.46%) Clearswift
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Posted: 17 hours ago
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Salary: £20000 - £23000 per annum + Package
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Posted: 2 days ago
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