The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 343 328 343
Rank change year-on-year
-15 +15
Permanent jobs requiring a Help Desk Support 98 102 94
As % of all permanent IT jobs located in the South East 0.43% 0.46% 0.40%
As % of the Job Titles category 0.46% 0.48% 0.42%
Number of salaries quoted 87 95 83
Average salary £21,500 £22,000 £22,500
Average salary % change year-on-year
-2.27% -2.22%
90% offered a salary of more than £18,000 £17,000 £18,325
10% offered a salary of more than £27,500 £27,000 £32,750
UK excluding London average salary £23,000 £21,000 £20,000
% change year-on-year
+9.52% +5.00%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21497 21228 22267
As % of all permanent IT jobs located in the South East 94.74% 95.00% 95.46%
Number of salaries quoted 17327 17581 19021
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 11 July 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -3 24 £22,000 +10.00% 3
East Sussex -5 21 £21,250 -15.00% 2
Surrey -17 18 £22,500 +2.27% 2
Hampshire +1 17 £21,000 -1.75%
Kent -7 9 £20,000 -20.00%
Buckinghamshire -11 4 £18,000 -20.00% 1
West Sussex -1 3 £26,000 +13.04% 1
Middlesex - 2 £24,000 -
Oxfordshire -2 1 £30,000 +15.38% 1
Sussex - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 11 July 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 155 (77.11%) Windows
2 103 (51.24%) Microsoft
3 102 (50.75%) MS Office
4 93 (46.27%) Active Directory
5 73 (36.32%) ITIL
5 73 (36.32%) MS Excel
6 65 (32.34%) Windows 7
7 49 (24.38%) Windows XP
8 44 (21.89%) MS Exchange
9 42 (20.90%) Windows Server 2008
10 37 (18.41%) TCP/IP
11 35 (17.41%) SLA
12 32 (15.92%) Windows Server 2003
13 31 (15.42%) A+ Certification
14 29 (14.43%) Microsoft Certification
15 28 (13.93%) Finance
16 26 (12.94%) VoIP
17 25 (12.44%) Linux
18 23 (11.44%) Exchange Server 2007
18 23 (11.44%) DHCP
18 23 (11.44%) Wireless
19 22 (10.95%) Cisco
19 22 (10.95%) MCITP
20 21 (10.45%) Windows 8
21 20 (9.95%) Retail
21 20 (9.95%) Windows Vista
21 20 (9.95%) VPN
21 20 (9.95%) SAP
21 20 (9.95%) Firewall
21 20 (9.95%) VMware

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 11 July 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (21.89%) MS Exchange
2 23 (11.44%) Exchange Server 2007
3 17 (8.46%) Exchange Server 2010
4 11 (5.47%) SharePoint
5 10 (4.98%) Exchange Server 2003
6 7 (3.48%) SharePoint 2010
6 7 (3.48%) Exchange Server 2000
7 5 (2.49%) Exchange Server 2013
8 4 (1.99%) SharePoint 2013
8 4 (1.99%) Blackberry Enterprise Server
8 4 (1.99%) IIS
9 2 (1.00%) WordPress
10 1 (0.50%) Office Communications Server
10 1 (0.50%) Lync
10 1 (0.50%) IBM Notes
10 1 (0.50%) Apache
10 1 (0.50%) Tomcat
Applications
1 102 (50.75%) MS Office
2 73 (36.32%) MS Excel
3 8 (3.98%) MS PowerPoint
4 2 (1.00%) QuarkXPress
5 1 (0.50%) Spreadsheet
Cloud Services
1 5 (2.49%) Google Apps
2 1 (0.50%) SaaS
Communications & Networking
1 37 (18.41%) TCP/IP
2 26 (12.94%) VoIP
3 23 (11.44%) DHCP
3 23 (11.44%) Wireless
4 20 (9.95%) Firewall
4 20 (9.95%) VPN
5 19 (9.45%) DNS
6 9 (4.48%) LAN
7 5 (2.49%) Internet
7 5 (2.49%) Broadband
8 4 (1.99%) iSCSI
9 3 (1.49%) ADSL
9 3 (1.49%) WAN
10 1 (0.50%) Intranet
10 1 (0.50%) Extranet
10 1 (0.50%) Ethernet
Database & Business Intelligence
1 15 (7.46%) SQL Server
2 7 (3.48%) SQL Server 2005
2 7 (3.48%) SQL Server 2008
3 4 (1.99%) SQL Server 2012
4 1 (0.50%) Oracle Database
4 1 (0.50%) Oracle Database 11g
4 1 (0.50%) MS Access
4 1 (0.50%) Oracle Database 10g
4 1 (0.50%) SQL Server 2000
4 1 (0.50%) MySQL
General
1 28 (13.93%) Finance
2 20 (9.95%) Retail
3 11 (5.47%) Law
4 7 (3.48%) Legal
5 5 (2.49%) Publishing
5 5 (2.49%) French Language
6 2 (1.00%) German Language
7 1 (0.50%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.49%) HTML
2 4 (1.99%) COM
3 3 (1.49%) CSS
4 2 (1.00%) .NET
4 2 (1.00%) XML
4 2 (1.00%) LAMP
5 1 (0.50%) Oracle Fusion
5 1 (0.50%) HTML5
5 1 (0.50%) Middleware
5 1 (0.50%) Web Services
Miscellaneous
1 19 (9.45%) Blackberry
1 19 (9.45%) EPoS
2 7 (3.48%) iPhone
3 2 (1.00%) iPad
3 2 (1.00%) IVR
4 1 (0.50%) Computer Science
4 1 (0.50%) Wiki
4 1 (0.50%) Blog
4 1 (0.50%) Firmware
Operating Systems
1 155 (77.11%) Windows
2 65 (32.34%) Windows 7
3 49 (24.38%) Windows XP
4 42 (20.90%) Windows Server 2008
5 32 (15.92%) Windows Server 2003
6 25 (12.44%) Linux
7 21 (10.45%) Windows 8
8 20 (9.95%) Windows Vista
9 15 (7.46%) Windows 2000 Server
10 10 (4.98%) Windows Server 2012
11 8 (3.98%) CentOS
11 8 (3.98%) Red Hat Enterprise Linux
11 8 (3.98%) SUSE
11 8 (3.98%) Debian
11 8 (3.98%) Ubuntu
12 7 (3.48%) Mac OS X
13 4 (1.99%) Android
13 4 (1.99%) Windows Phone
14 3 (1.49%) Mac OS
15 2 (1.00%) UNIX
Processes & Methodologies
1 73 (36.32%) ITIL
2 19 (9.45%) Software Distribution
3 14 (6.97%) Incident Management
4 11 (5.47%) CRM
5 9 (4.48%) Service Management
6 7 (3.48%) Problem Management
7 6 (2.99%) Service Delivery
8 5 (2.49%) E-Commerce
9 4 (1.99%) Project Management
9 4 (1.99%) Risk Management
9 4 (1.99%) Ethical Hacking
9 4 (1.99%) Web Development
9 4 (1.99%) Change Control
9 4 (1.99%) Software Deployment
10 3 (1.49%) Document Management
10 3 (1.49%) CAD
10 3 (1.49%) ITSM
11 2 (1.00%) Data Protection
12 1 (0.50%) Network Management
12 1 (0.50%) WFM
Programming Languages
1 7 (3.48%) SQL
2 2 (1.00%) PowerHouse
2 2 (1.00%) PHP
3 1 (0.50%) Java
3 1 (0.50%) JavaScript
Qualifications
1 31 (15.42%) A+ Certification
2 29 (14.43%) Microsoft Certification
3 22 (10.95%) MCITP
4 19 (9.45%) MCSE
5 16 (7.96%) CCNA
5 16 (7.96%) Cisco Certification
6 12 (5.97%) MCP
6 12 (5.97%) Degree
7 6 (2.99%) Network+ Certification
8 5 (2.49%) MCSA
9 4 (1.99%) CEH
9 4 (1.99%) MCDST
9 4 (1.99%) GNVQ
9 4 (1.99%) ACSP
10 3 (1.49%) Security Cleared
11 2 (1.00%) SC Cleared
11 2 (1.00%) ITIL Certification
12 1 (0.50%) HND
12 1 (0.50%) DV Cleared
12 1 (0.50%) MOS
Quality Assurance & Compliance
1 35 (17.41%) SLA
2 3 (1.49%) ISO/IEC 27001
3 1 (0.50%) QA
System Software
1 93 (46.27%) Active Directory
2 11 (5.47%) VMware Infrastructure
3 5 (2.49%) Hyper-V
4 4 (1.99%) vSphere
Systems Management
1 15 (7.46%) SCCM
2 5 (2.49%) ServiceCenter
3 4 (1.99%) Systems Management Server (SMS)
3 4 (1.99%) Norton AntiVirus
3 4 (1.99%) Backup Exec
4 2 (1.00%) Cisco UCCX
5 1 (0.50%) Tivoli
5 1 (0.50%) Tivoli Storage Manager
Vendors
1 103 (51.24%) Microsoft
2 22 (10.95%) Cisco
3 20 (9.95%) SAP
3 20 (9.95%) VMware
4 18 (8.96%) Citrix
5 13 (6.47%) Apple
6 8 (3.98%) Red Hat
6 8 (3.98%) Symantec
7 6 (2.99%) Avaya
7 6 (2.99%) Oracle
8 5 (2.49%) HP
8 5 (2.49%) Peregrine
8 5 (2.49%) JD Edwards
8 5 (2.49%) Google
9 4 (1.99%) Acronis
9 4 (1.99%) CommVault
10 3 (1.49%) McAfee
10 3 (1.49%) ServiceNow
11 2 (1.00%) Remedy
11 2 (1.00%) Siemens
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Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: Yesterday
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