The statistics below represent IT jobs advertised across the South East region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 320 312 315
Rank change year-on-year
-8 +3
Permanent jobs requiring a Help Desk Support 99 164 180
As % of all permanent IT jobs located in the South East 0.54% 0.77% 0.77%
As % of the Job Titles category 0.56% 0.79% 0.80%
Number of salaries quoted 86 151 165
Median salary £22,500 £23,500 £22,500
Median salary % change year-on-year
-4.25% +4.44%
90% offered a salary of more than £18,000 £18,000 £18,000
10% offered a salary of more than £31,600 £33,955 £28,500
UK excluding London median salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17610 20668 22617
As % of all permanent IT jobs located in the South East 96.92% 97.14% 96.51%
Number of salaries quoted 14989 16827 18277
Median salary £44,000 £42,500 £42,500
Median salary % change year-on-year
+3.52% -
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 25 June 2016.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +21 24 £18,000 -26.53% 2
Surrey +22 16 £23,000 +2.22% 2
Berkshire -11 16 £23,000 -2.45%
Oxfordshire -28 14 £23,750 -15.17%
West Sussex -7 11 £22,000 +10.00% 3
Buckinghamshire +28 7 £21,500 +7.50% 1
Kent -3 7 £22,500 +18.42%
East Sussex +8 4 £27,500 -1.78%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 25 June 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Support in the job title.

1 149 (67.12%) Windows
2 108 (48.65%) Microsoft
2 108 (48.65%) Active Directory
3 86 (38.74%) MS Excel
4 69 (31.08%) MS Office
5 60 (27.03%) MS Exchange
6 54 (24.32%) Windows 7
7 47 (21.17%) TCP/IP
8 40 (18.02%) Windows Server
9 38 (17.12%) Windows 8
10 36 (16.22%) Office 365
11 33 (14.86%) DNS
12 32 (14.41%) SLA
13 31 (13.96%) Windows XP
14 27 (12.16%) DHCP
15 26 (11.71%) LAN
16 25 (11.26%) WAN
17 23 (10.36%) Citrix
18 22 (9.91%) Degree
19 21 (9.46%) Windows 10
19 21 (9.46%) Microsoft Certification
19 21 (9.46%) ITIL
20 20 (9.01%) SQL
21 18 (8.11%) Cisco Certification
21 18 (8.11%) CCNA
22 17 (7.66%) Windows Server 2008
22 17 (7.66%) Android
22 17 (7.66%) Windows Server 2012
23 16 (7.21%) Exchange Server 2010
24 15 (6.76%) Hyper-V

Help Desk Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (27.03%) MS Exchange
2 16 (7.21%) Exchange Server 2010
3 13 (5.86%) SharePoint
4 9 (4.05%) Exchange Server 2007
4 9 (4.05%) Exchange Server 2013
5 7 (3.15%) Exchange Server 2000
6 3 (1.35%) IBM Notes
6 3 (1.35%) Skype for Business
7 1 (0.45%) Apache
7 1 (0.45%) JBoss
Applications
1 86 (38.74%) MS Excel
2 69 (31.08%) MS Office
3 6 (2.70%) MS PowerPoint
4 2 (0.90%) InfoPath
Business Applications
1 3 (1.35%) SAP Oil and Gas
2 2 (0.90%) Dynamics CRM
Cloud Services
1 36 (16.22%) Office 365
2 5 (2.25%) Amazon AWS
3 4 (1.80%) Cloud Computing
4 2 (0.90%) Dropbox
4 2 (0.90%) Microsoft Azure
5 1 (0.45%) Amazon EC2
5 1 (0.45%) Amazon ELB
5 1 (0.45%) Amazon S3
5 1 (0.45%) Amazon SQS
5 1 (0.45%) Route 53
5 1 (0.45%) Virtual Private Cloud
Communications & Networking
1 47 (21.17%) TCP/IP
2 33 (14.86%) DNS
3 27 (12.16%) DHCP
4 26 (11.71%) LAN
5 25 (11.26%) WAN
6 11 (4.95%) Extranet
7 10 (4.50%) Internet
7 10 (4.50%) VoIP
8 9 (4.05%) Firewall
9 7 (3.15%) VPN
9 7 (3.15%) Wireless
10 5 (2.25%) IP Telephony
11 4 (1.80%) Remote Desktop
12 3 (1.35%) ADSL
12 3 (1.35%) SAN
12 3 (1.35%) SMTP
13 2 (0.90%) Broadband
13 2 (0.90%) NAS
14 1 (0.45%) Cisco IPT
14 1 (0.45%) Wi-Fi
Database & Business Intelligence
1 15 (6.76%) SQL Server
2 2 (0.90%) Big Data
2 2 (0.90%) MySQL
3 1 (0.45%) Amazon RDS
3 1 (0.45%) Data Mining
Development Applications
1 4 (1.80%) JIRA
2 1 (0.45%) Bitbucket
2 1 (0.45%) Git (software)
2 1 (0.45%) Jenkins
General
1 11 (4.95%) Finance
2 5 (2.25%) Retail
2 5 (2.25%) Telecoms
3 3 (1.35%) Automotive
3 3 (1.35%) Electronics
3 3 (1.35%) Manufacturing
3 3 (1.35%) Marketing
Libraries, Frameworks & Software Standards
1 8 (3.60%) .NET
2 6 (2.70%) ADO.NET
2 6 (2.70%) ASP.NET
3 4 (1.80%) Web Services
4 1 (0.45%) CSS
4 1 (0.45%) HTML
Miscellaneous
1 14 (6.31%) Analytical Skills
2 10 (4.50%) Computer Science
3 7 (3.15%) Blackberry
3 7 (3.15%) iPhone
4 5 (2.25%) EPoS
5 4 (1.80%) Fat Client
5 4 (1.80%) iPad
5 4 (1.80%) Management Information System
5 4 (1.80%) Thin Client
6 2 (0.90%) Client/Server
6 2 (0.90%) Data Centre
6 2 (0.90%) Smartphone
6 2 (0.90%) Video Conferencing
7 1 (0.45%) Biometrics
7 1 (0.45%) Driving Licence
7 1 (0.45%) Mainframe
7 1 (0.45%) VLE
Operating Systems
1 149 (67.12%) Windows
2 54 (24.32%) Windows 7
3 40 (18.02%) Windows Server
4 38 (17.12%) Windows 8
5 31 (13.96%) Windows XP
6 21 (9.46%) Windows 10
7 17 (7.66%) Android
7 17 (7.66%) Windows Server 2008
7 17 (7.66%) Windows Server 2012
8 12 (5.41%) Linux
9 9 (4.05%) Apple iOS
10 7 (3.15%) Windows 2000 Server
11 3 (1.35%) Unix
11 3 (1.35%) Windows Vista
12 2 (0.90%) Mac OS X
12 2 (0.90%) Windows Server 2003
13 1 (0.45%) CentOS
13 1 (0.45%) Red Hat Enterprise Linux
Processes & Methodologies
1 21 (9.46%) ITIL
2 13 (5.86%) ITSM
3 12 (5.41%) Coaching
4 11 (4.95%) Problem Management
5 9 (4.05%) Service Management
6 8 (3.60%) Mentoring
7 7 (3.15%) Mobile Device Management
8 6 (2.70%) Project Planning
8 6 (2.70%) Root Cause Analysis
8 6 (2.70%) Time Management
8 6 (2.70%) Validation
9 5 (2.25%) Incident Management
10 4 (1.80%) Migration
10 4 (1.80%) Project Management
11 3 (1.35%) Business Intelligence
11 3 (1.35%) Digital Marketing
11 3 (1.35%) Network Management
11 3 (1.35%) Programme Management
11 3 (1.35%) Two-Factor Authentication
11 3 (1.35%) Web Development
Programming Languages
1 20 (9.01%) SQL
2 6 (2.70%) C#
2 6 (2.70%) VB.NET
3 3 (1.35%) Java
3 3 (1.35%) VB
4 1 (0.45%) PowerShell
Qualifications
1 22 (9.91%) Degree
2 21 (9.46%) Microsoft Certification
3 18 (8.11%) CCNA
3 18 (8.11%) Cisco Certification
4 13 (5.86%) MCP
5 12 (5.41%) MCSE
6 11 (4.95%) MCITP
7 6 (2.70%) MCSA
8 5 (2.25%) Security Cleared
9 3 (1.35%) A+ Certification
9 3 (1.35%) ITIL Certification
10 2 (0.90%) DBS Check
10 2 (0.90%) GNVQ
10 2 (0.90%) HNC
10 2 (0.90%) MCTS
10 2 (0.90%) SC Cleared
11 1 (0.45%) HND
11 1 (0.45%) ITIL Foundation Certificate
11 1 (0.45%) RHCE
11 1 (0.45%) RHCSA
Quality Assurance & Compliance
1 32 (14.41%) SLA
2 1 (0.45%) ISO 9001
System Software
1 108 (48.65%) Active Directory
2 15 (6.76%) Hyper-V
3 10 (4.50%) XenApp
4 9 (4.05%) VMware Infrastructure
5 6 (2.70%) Citrix Presentation Server
5 6 (2.70%) XenDesktop
6 3 (1.35%) vSphere
7 2 (0.90%) Virtual Machines
8 1 (0.45%) Postfix
8 1 (0.45%) VMware ESXi
Systems Management
1 11 (4.95%) SCCM
2 6 (2.70%) Backup Exec
2 6 (2.70%) Norton AntiVirus
3 5 (2.25%) Nagios
4 2 (0.90%) Microsoft Data Protection Manager
4 2 (0.90%) Microsoft Intune
4 2 (0.90%) SCOM
5 1 (0.45%) SCSM
5 1 (0.45%) SCVMM
Vendors
1 108 (48.65%) Microsoft
2 23 (10.36%) Citrix
3 14 (6.31%) VMware
4 10 (4.50%) Cisco
5 8 (3.60%) Symantec
6 5 (2.25%) Salesforce.com
6 5 (2.25%) Sophos
6 5 (2.25%) Veeam
6 5 (2.25%) WatchGuard
7 4 (1.80%) Acronis
7 4 (1.80%) IBM
7 4 (1.80%) SAP
8 2 (0.90%) Intel Security
8 2 (0.90%) NETGEAR
8 2 (0.90%) Trend Micro
9 1 (0.45%) Capita
9 1 (0.45%) CommVault
9 1 (0.45%) Google
9 1 (0.45%) HP
9 1 (0.45%) SolarWinds
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