The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 332 351 350
Rank change year-on-year
+19 -1
Permanent jobs requiring a Help Desk Support 118 88 87
As % of all permanent IT jobs located in the South East 0.54% 0.41% 0.39%
As % of the Job Titles category 0.57% 0.43% 0.41%
Number of salaries quoted 105 85 84
Average salary £22,000 £22,000 £20,000
Average salary % change year-on-year
- +10.00%
90% offered a salary of more than £18,250 £18,500 £18,000
10% offered a salary of more than £27,700 £25,000 £26,500
UK excluding London average salary £21,500 £21,000 £20,000
% change year-on-year
+2.38% +5.00%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20681 20579 21307
As % of all permanent IT jobs located in the South East 94.71% 95.02% 95.53%
Number of salaries quoted 16344 16975 18242
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 24 October 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +5 24 £21,500 +4.87% 2
Hampshire -22 23 £20,000 -11.50% 2
Surrey 0 18 £21,500 +4.87% 4
Oxfordshire +27 15 £35,000 +59.09% 3
Buckinghamshire +6 15 £22,250 +8.53% 1
East Sussex -2 12 £21,625 -3.88%
West Sussex 0 11 £22,000 +3.52% 2
Middlesex - 1 £24,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 24 October 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 170 (77.63%) Windows
2 124 (56.62%) Microsoft
3 109 (49.77%) MS Office
4 96 (43.84%) Active Directory
5 82 (37.44%) MS Excel
6 74 (33.79%) ITIL
7 67 (30.59%) Windows 7
8 60 (27.40%) TCP/IP
9 52 (23.74%) MS Exchange
10 50 (22.83%) Windows XP
11 48 (21.92%) SLA
12 38 (17.35%) Windows Server 2008
13 36 (16.44%) Firewall
14 32 (14.61%) DHCP
15 29 (13.24%) Exchange Server 2010
15 29 (13.24%) Citrix
15 29 (13.24%) Windows Server 2003
16 25 (11.42%) DNS
17 24 (10.96%) Exchange Server 2007
18 23 (10.50%) Microsoft Certification
18 23 (10.50%) VPN
19 21 (9.59%) VMware
20 20 (9.13%) Windows 2000 Server
20 20 (9.13%) Cisco
21 19 (8.68%) Windows Vista
22 17 (7.76%) Windows Server 2012
22 17 (7.76%) CRM
22 17 (7.76%) MCSE
22 17 (7.76%) MCP
23 16 (7.31%) Finance

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 24 October 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (23.74%) MS Exchange
2 29 (13.24%) Exchange Server 2010
3 24 (10.96%) Exchange Server 2007
4 14 (6.39%) SharePoint
5 9 (4.11%) Exchange Server 2003
6 7 (3.20%) Exchange Server 2013
6 7 (3.20%) Exchange Server 2000
7 4 (1.83%) Blackberry Enterprise Server
8 3 (1.37%) SharePoint 2010
9 2 (0.91%) Lync
10 1 (0.46%) Apache
10 1 (0.46%) Tomcat
Applications
1 109 (49.77%) MS Office
2 82 (37.44%) MS Excel
3 9 (4.11%) MS PowerPoint
4 2 (0.91%) Adobe Creative Suite
4 2 (0.91%) QuarkXPress
Cloud Services
1 3 (1.37%) Office 365
2 1 (0.46%) IaaS
2 1 (0.46%) SaaS
2 1 (0.46%) PaaS
Communications & Networking
1 60 (27.40%) TCP/IP
2 36 (16.44%) Firewall
3 32 (14.61%) DHCP
4 25 (11.42%) DNS
5 23 (10.50%) VPN
6 13 (5.94%) LAN
7 11 (5.02%) WAN
8 10 (4.57%) VoIP
9 9 (4.11%) Wireless
10 8 (3.65%) SAN
10 8 (3.65%) Internet
11 7 (3.20%) VLAN
12 2 (0.91%) Wi-Fi
13 1 (0.46%) Extranet
13 1 (0.46%) MPLS
13 1 (0.46%) Intranet
13 1 (0.46%) IPv4
13 1 (0.46%) ADSL
13 1 (0.46%) PBX
13 1 (0.46%) Ethernet
Database & Business Intelligence
1 11 (5.02%) SQL Server
2 1 (0.46%) MS Access
2 1 (0.46%) Oracle Database 10g
2 1 (0.46%) SQL Server 2000
2 1 (0.46%) SQL Server 2005
2 1 (0.46%) Oracle Database 11g
2 1 (0.46%) SQL Server 2008
2 1 (0.46%) Oracle Database
2 1 (0.46%) MySQL
General
1 16 (7.31%) Finance
2 13 (5.94%) Law
3 12 (5.48%) Retail
4 7 (3.20%) Legal
5 5 (2.28%) Publishing
6 1 (0.46%) Banking
6 1 (0.46%) Telecoms
6 1 (0.46%) Automotive
Libraries, Frameworks & Software Standards
1 3 (1.37%) HTML
2 2 (0.91%) XML
3 1 (0.46%) Middleware
3 1 (0.46%) Oracle Fusion
3 1 (0.46%) .NET
3 1 (0.46%) CSS
Miscellaneous
1 12 (5.48%) EPoS
2 10 (4.57%) Blackberry
3 6 (2.74%) Computer Science
4 5 (2.28%) Analytical Skills
5 2 (0.91%) IVR
6 1 (0.46%) Smartphone
6 1 (0.46%) Statistics
6 1 (0.46%) Management Information System
6 1 (0.46%) Wiki
6 1 (0.46%) iPhone
6 1 (0.46%) Kindle
Operating Systems
1 170 (77.63%) Windows
2 67 (30.59%) Windows 7
3 50 (22.83%) Windows XP
4 38 (17.35%) Windows Server 2008
5 29 (13.24%) Windows Server 2003
6 20 (9.13%) Windows 2000 Server
7 19 (8.68%) Windows Vista
8 17 (7.76%) Windows Server 2012
9 16 (7.31%) Windows 8
10 14 (6.39%) Linux
11 5 (2.28%) SUSE
11 5 (2.28%) Debian
11 5 (2.28%) Ubuntu
11 5 (2.28%) CentOS
11 5 (2.28%) Red Hat Enterprise Linux
12 3 (1.37%) Mac OS
12 3 (1.37%) UNIX
13 2 (0.91%) Mac OS X
14 1 (0.46%) Windows 2000
14 1 (0.46%) Android
Processes & Methodologies
1 74 (33.79%) ITIL
2 17 (7.76%) CRM
3 12 (5.48%) Service Management
4 10 (4.57%) ITSM
4 10 (4.57%) Software Distribution
5 8 (3.65%) Incident Management
6 7 (3.20%) Problem Management
7 4 (1.83%) Document Management
8 3 (1.37%) E-Commerce
8 3 (1.37%) CAD
8 3 (1.37%) Project Management
8 3 (1.37%) Network Monitoring
8 3 (1.37%) Kalman Filter
9 2 (0.91%) Data Protection
9 2 (0.91%) SIEM
9 2 (0.91%) Asset Management
10 1 (0.46%) Continuous Improvement
10 1 (0.46%) Software Deployment
10 1 (0.46%) Data Entry
10 1 (0.46%) Software License Management
Programming Languages
1 11 (5.02%) SQL
2 1 (0.46%) C
2 1 (0.46%) Java
2 1 (0.46%) JavaScript
Qualifications
1 23 (10.50%) Microsoft Certification
2 17 (7.76%) MCP
2 17 (7.76%) MCSE
3 15 (6.85%) MCITP
4 14 (6.39%) Degree
5 12 (5.48%) A+ Certification
6 11 (5.02%) ITIL Certification
7 9 (4.11%) CCNA
7 9 (4.11%) Cisco Certification
7 9 (4.11%) ITIL Foundation Certificate
8 4 (1.83%) HND
9 3 (1.37%) Network+ Certification
10 2 (0.91%) CCSA
10 2 (0.91%) CISSP
10 2 (0.91%) SC Cleared
10 2 (0.91%) Security Cleared
11 1 (0.46%) MCDST
Quality Assurance & Compliance
1 48 (21.92%) SLA
2 2 (0.91%) Sarbanes-Oxley
2 2 (0.91%) ISO/IEC 27001
3 1 (0.46%) QA
3 1 (0.46%) ISO 9001
System Software
1 96 (43.84%) Active Directory
2 9 (4.11%) Terminal Services
3 7 (3.20%) VMware Infrastructure
3 7 (3.20%) Hyper-V
4 1 (0.46%) XenApp
Systems Management
1 8 (3.65%) Backup Exec
1 8 (3.65%) SCCM
2 7 (3.20%) Norton AntiVirus
3 2 (0.91%) Cisco UCCX
4 1 (0.46%) McAfee ePO
4 1 (0.46%) Tivoli
4 1 (0.46%) Tivoli Storage Manager
4 1 (0.46%) Systems Management Server (SMS)
Vendors
1 124 (56.62%) Microsoft
2 29 (13.24%) Citrix
3 21 (9.59%) VMware
4 20 (9.13%) Cisco
5 11 (5.02%) SAP
6 9 (4.11%) HP
7 8 (3.65%) McAfee
8 7 (3.20%) Symantec
8 7 (3.20%) Apple
9 5 (2.28%) Red Hat
10 4 (1.83%) ServiceNow
10 4 (1.83%) Remedy
11 2 (0.91%) Quark
11 2 (0.91%) Oracle
11 2 (0.91%) Adobe
12 1 (0.46%) Avaya
12 1 (0.46%) BMC
12 1 (0.46%) CommVault
12 1 (0.46%) CheckPoint
12 1 (0.46%) Clearswift
Crawley
Interquest - Korus Group - Brighton
Posted: 11 hours ago
Esher, Surrey
Vadis People
Salary: £0 to £25000 per annum
Posted: 11 hours ago
Surrey
Capita
Salary: Benefits
Posted: Yesterday
Basingstoke, Hampshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum + Training + Good Benefits
Posted: 2 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 2 days ago
Surrey
Capita - ITIN
Salary: £20000 - £26000 per annum + Benefits
Posted: 3 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 3 days ago
Reading, Berkshire
IT Talent Solutions
Salary: From £20,000 to £23,000 per annum
Posted: 4 days ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 6 days ago
Southampton
Spectrum IT
Salary: £17000 - £19000 per annum + benefits
Posted: 14 days ago
Reading
Deerfoot IT
Salary: £25000 - £27000 per annum + good benefits
Posted: 22 days ago
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: £18,000 to £26,000 plus benefits after qualifying period
Posted: 25 days ago
Abingdon
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago