The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 356 353 339
Rank change year-on-year
-3 -14
Permanent jobs requiring a Help Desk Support 82 89 106
As % of all permanent IT jobs located in the South East 0.40% 0.39% 0.48%
As % of the Job Titles category 0.42% 0.41% 0.50%
Number of salaries quoted 78 83 101
Average salary £22,500 £22,000 £22,500
Average salary % change year-on-year
+2.27% -2.22%
90% offered a salary of more than £18,500 £17,500 £16,258
10% offered a salary of more than £28,600 £31,500 £29,130
UK excluding London average salary £22,000 £22,000 £21,250
% change year-on-year
- +3.52%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19601 21628 21215
As % of all permanent IT jobs located in the South East 95.13% 94.78% 95.10%
Number of salaries quoted 15851 17539 17558
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £63,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 22 May 2015.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +21 23 £25,000 +6.38% 1
Kent +19 16 £23,500 +50.40%
Berkshire -7 16 £21,000 -6.66% 3
Oxfordshire +25 11 £19,000 +10.14%
Buckinghamshire -2 6 £20,500 +17.14%
West Sussex +5 5 £23,500 +11.90%
Hampshire -15 4 £29,500 +49.36% 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 22 May 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 108 (75.00%) Windows
2 84 (58.33%) Microsoft
3 71 (49.31%) MS Office
4 68 (47.22%) Active Directory
5 47 (32.64%) MS Excel
6 45 (31.25%) Windows XP
7 40 (27.78%) MS Exchange
8 37 (25.69%) Windows 7
9 33 (22.92%) Windows 8
10 26 (18.06%) Microsoft Certification
11 25 (17.36%) Windows Server 2008
12 24 (16.67%) Firewall
12 24 (16.67%) Citrix
13 22 (15.28%) ITIL
14 20 (13.89%) MCSE
14 20 (13.89%) Windows Server 2003
15 19 (13.19%) TCP/IP
15 19 (13.19%) SLA
16 18 (12.50%) Windows 2000 Server
17 17 (11.81%) VPN
17 17 (11.81%) MCITP
18 16 (11.11%) Windows Server 2012
19 15 (10.42%) DHCP
19 15 (10.42%) DNS
20 14 (9.72%) CCNA
20 14 (9.72%) Cisco Certification
20 14 (9.72%) Law
21 12 (8.33%) Hyper-V
21 12 (8.33%) Exchange Server 2000
21 12 (8.33%) Problem Management

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 22 May 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (27.78%) MS Exchange
2 12 (8.33%) Exchange Server 2000
3 11 (7.64%) Exchange Server 2007
4 10 (6.94%) WorkSite
5 9 (6.25%) Exchange Server 2003
5 9 (6.25%) Exchange Server 2010
6 6 (4.17%) Blackberry Enterprise Server
7 1 (0.69%) IIS
7 1 (0.69%) SharePoint
Applications
1 71 (49.31%) MS Office
2 47 (32.64%) MS Excel
3 3 (2.08%) MS PowerPoint
Business Applications
1 1 (0.69%) Dynamics CRM
Cloud Services
1 2 (1.39%) Office 365
2 1 (0.69%) Microsoft Azure
2 1 (0.69%) Google Apps
Communications & Networking
1 24 (16.67%) Firewall
2 19 (13.19%) TCP/IP
3 17 (11.81%) VPN
4 15 (10.42%) DHCP
4 15 (10.42%) DNS
5 10 (6.94%) WAN
5 10 (6.94%) LAN
6 9 (6.25%) Internet
7 7 (4.86%) Wireless
8 3 (2.08%) Extranet
8 3 (2.08%) VoIP
9 1 (0.69%) SAN
9 1 (0.69%) POP3
9 1 (0.69%) SMTP
9 1 (0.69%) PBX
9 1 (0.69%) Broadband
9 1 (0.69%) IP Telephony
9 1 (0.69%) IMAP
Database & Business Intelligence
1 6 (4.17%) SQL Server
2 2 (1.39%) Crystal Reports
2 2 (1.39%) Relational Database
General
1 14 (9.72%) Law
2 10 (6.94%) Telecoms
3 5 (3.47%) Finance
4 4 (2.78%) Legal
5 3 (2.08%) Advertising
6 2 (1.39%) Aerospace
6 2 (1.39%) Retail
7 1 (0.69%) Marketing
7 1 (0.69%) Korean Language
7 1 (0.69%) Norwegian Language
7 1 (0.69%) Swedish Language
7 1 (0.69%) Manufacturing
7 1 (0.69%) Electronics
Libraries, Frameworks & Software Standards
1 5 (3.47%) HTML
2 1 (0.69%) JSP
2 1 (0.69%) EDI
2 1 (0.69%) MAPI
Miscellaneous
1 7 (4.86%) Blackberry
2 6 (4.17%) Analytical Skills
3 3 (2.08%) Fat Client
3 3 (2.08%) Mobile Computing
3 3 (2.08%) Thin Client
4 2 (1.39%) Computer Science
4 2 (1.39%) iPad
5 1 (0.69%) iPhone
5 1 (0.69%) Mobile App
5 1 (0.69%) Data Structures
5 1 (0.69%) EPoS
5 1 (0.69%) Client/Server
5 1 (0.69%) Mathematics
Operating Systems
1 108 (75.00%) Windows
2 45 (31.25%) Windows XP
3 37 (25.69%) Windows 7
4 33 (22.92%) Windows 8
5 25 (17.36%) Windows Server 2008
6 20 (13.89%) Windows Server 2003
7 18 (12.50%) Windows 2000 Server
8 16 (11.11%) Windows Server 2012
9 10 (6.94%) Windows Vista
10 4 (2.78%) Linux
11 1 (0.69%) Apple iOS
11 1 (0.69%) Mac OS X
11 1 (0.69%) UNIX
Processes & Methodologies
1 22 (15.28%) ITIL
2 12 (8.33%) Problem Management
3 6 (4.17%) CRM
4 4 (2.78%) ITSM
4 4 (2.78%) Service Management
4 4 (2.78%) Software Testing
4 4 (2.78%) Logistics
5 3 (2.08%) Incident Management
6 2 (1.39%) Service Delivery
6 2 (1.39%) Document Management
6 2 (1.39%) DevOps
6 2 (1.39%) Mobile Device Management
7 1 (0.69%) User Acceptance Testing
7 1 (0.69%) Software Deployment
7 1 (0.69%) Continuous Improvement
7 1 (0.69%) Line Management
7 1 (0.69%) E-Commerce
7 1 (0.69%) Migration
7 1 (0.69%) Practice Management
Programming Languages
1 7 (4.86%) SQL
2 5 (3.47%) PowerShell
Qualifications
1 26 (18.06%) Microsoft Certification
2 20 (13.89%) MCSE
3 17 (11.81%) MCITP
4 14 (9.72%) CCNA
4 14 (9.72%) Cisco Certification
5 9 (6.25%) MCP
5 9 (6.25%) Degree
6 7 (4.86%) MCSA
7 6 (4.17%) MCTS
8 2 (1.39%) HND
9 1 (0.69%) SC Cleared
9 1 (0.69%) Security Cleared
9 1 (0.69%) Citrix Certification
9 1 (0.69%) A+ Certification
9 1 (0.69%) MOS
Quality Assurance & Compliance
1 19 (13.19%) SLA
2 1 (0.69%) JSP 440
System Software
1 68 (47.22%) Active Directory
2 12 (8.33%) Hyper-V
3 9 (6.25%) VMware Infrastructure
4 4 (2.78%) XenApp
5 3 (2.08%) XenDesktop
6 1 (0.69%) VirtualBox
6 1 (0.69%) KVM
Systems Management
1 4 (2.78%) Backup Exec
1 4 (2.78%) SCCM
2 3 (2.08%) Norton AntiVirus
3 1 (0.69%) Opscode Chef
3 1 (0.69%) AirWatch
Vendors
1 84 (58.33%) Microsoft
2 24 (16.67%) Citrix
3 10 (6.94%) VMware
4 5 (3.47%) MobileIron
4 5 (3.47%) Symantec
4 5 (3.47%) Apple
5 4 (2.78%) HP
5 4 (2.78%) McAfee
6 3 (2.08%) 3PAR
6 3 (2.08%) ServiceNow
6 3 (2.08%) Dell KACE
6 3 (2.08%) Adobe
6 3 (2.08%) NetApp
6 3 (2.08%) AppSense
7 2 (1.39%) Cisco
7 2 (1.39%) Dell
8 1 (0.69%) NETGEAR
8 1 (0.69%) Kaspersky
8 1 (0.69%) Novell
8 1 (0.69%) Remedy
Windsor, Berkshire
networx
Salary: £25,000 per annum
Posted: 2 days ago
Reading, Berkshire
Bentley Whitaker
Salary: From £20,000 to £26,000 per annum 10% bonus + pension + health etc
Posted: 3 days ago
Epsom, Surrey
IT Talent Solutions
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
Bordon, Hampshire
Experis Ltd
Salary: £23000.00 - £25000.00 per annum
Posted: 4 days ago