The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 366 349 355
Rank change year-on-year
-17 +6
Permanent jobs requiring a Help Desk Support 75 86 87
As % of all permanent IT jobs located in the South East 0.36% 0.39% 0.40%
As % of the Job Titles category 0.38% 0.41% 0.42%
Number of salaries quoted 70 80 80
Average salary £24,250 £22,500 £22,000
Average salary % change year-on-year
+7.77% +2.27%
90% offered a salary of more than £19,000 £18,500 £18,125
10% offered a salary of more than £27,050 £27,500 £27,500
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19802 21077 20877
As % of all permanent IT jobs located in the South East 95.06% 94.76% 95.14%
Number of salaries quoted 16016 16715 17405
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 27 March 2015.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +16 28 £25,000 +11.11% 1
Kent +32 16 £25,000 +81.81%
Berkshire -7 13 £24,750 +7.60% 2
Hampshire -16 8 £23,750 +5.08% 1
West Sussex +10 5 £19,000 -9.52%
Oxfordshire +2 3 £19,000 -2.56% 1
Buckinghamshire +1 2 £20,000 -2.43% 2
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 27 March 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 134 (76.14%) Windows
2 109 (61.93%) Microsoft
3 83 (47.16%) MS Office
4 78 (44.32%) Active Directory
5 70 (39.77%) MS Excel
6 55 (31.25%) Windows XP
7 48 (27.27%) MS Exchange
8 44 (25.00%) Windows 7
9 39 (22.16%) ITIL
10 35 (19.89%) Windows Server 2008
11 33 (18.75%) Firewall
12 30 (17.05%) SLA
12 30 (17.05%) Citrix
13 29 (16.48%) Microsoft Certification
13 29 (16.48%) TCP/IP
14 28 (15.91%) Windows 8
15 26 (14.77%) Windows Server 2003
15 26 (14.77%) Windows Server 2012
16 20 (11.36%) Exchange Server 2007
17 19 (10.80%) DNS
17 19 (10.80%) Exchange Server 2010
18 18 (10.23%) Windows Vista
18 18 (10.23%) DHCP
18 18 (10.23%) MCSE
19 17 (9.66%) VPN
19 17 (9.66%) MCP
20 16 (9.09%) VMware
20 16 (9.09%) Windows 2000 Server
21 15 (8.52%) MCITP
21 15 (8.52%) Law

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 27 March 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (27.27%) MS Exchange
2 20 (11.36%) Exchange Server 2007
3 19 (10.80%) Exchange Server 2010
4 10 (5.68%) Exchange Server 2003
4 10 (5.68%) WorkSite
5 7 (3.98%) SharePoint
5 7 (3.98%) Exchange Server 2000
6 5 (2.84%) Blackberry Enterprise Server
7 3 (1.70%) Exchange Server 2013
8 2 (1.14%) Lync
Applications
1 83 (47.16%) MS Office
2 70 (39.77%) MS Excel
3 8 (4.55%) MS PowerPoint
Cloud Services
1 6 (3.41%) Office 365
2 1 (0.57%) IaaS
2 1 (0.57%) SaaS
2 1 (0.57%) PaaS
2 1 (0.57%) Google Apps
Communications & Networking
1 33 (18.75%) Firewall
2 29 (16.48%) TCP/IP
3 19 (10.80%) DNS
4 18 (10.23%) DHCP
5 17 (9.66%) VPN
6 15 (8.52%) WAN
7 13 (7.39%) Internet
8 10 (5.68%) LAN
9 8 (4.55%) Wireless
10 5 (2.84%) SAN
11 4 (2.27%) Wi-Fi
12 3 (1.70%) Extranet
12 3 (1.70%) VLAN
13 2 (1.14%) PBX
13 2 (1.14%) VoIP
14 1 (0.57%) ADSL
14 1 (0.57%) Broadband
14 1 (0.57%) POP3
14 1 (0.57%) SMTP
14 1 (0.57%) Ethernet
Database & Business Intelligence
1 8 (4.55%) SQL Server
General
1 15 (8.52%) Law
2 7 (3.98%) Telecoms
2 7 (3.98%) Retail
3 5 (2.84%) Finance
4 4 (2.27%) Legal
5 3 (1.70%) Advertising
6 1 (0.57%) Banking
6 1 (0.57%) Automotive
6 1 (0.57%) Marketing
6 1 (0.57%) Korean Language
Libraries, Frameworks & Software Standards
1 5 (2.84%) HTML
2 1 (0.57%) EDI
2 1 (0.57%) MAPI
Miscellaneous
1 13 (7.39%) Blackberry
2 6 (3.41%) Computer Science
2 6 (3.41%) iPhone
3 5 (2.84%) Analytical Skills
4 3 (1.70%) Mobile Computing
5 2 (1.14%) Smartphone
5 2 (1.14%) Statistics
5 2 (1.14%) EPoS
6 1 (0.57%) Data Structures
6 1 (0.57%) Mathematics
6 1 (0.57%) Management Information System
6 1 (0.57%) Mobile App
6 1 (0.57%) Kindle
Operating Systems
1 134 (76.14%) Windows
2 55 (31.25%) Windows XP
3 44 (25.00%) Windows 7
4 35 (19.89%) Windows Server 2008
5 28 (15.91%) Windows 8
6 26 (14.77%) Windows Server 2012
6 26 (14.77%) Windows Server 2003
7 18 (10.23%) Windows Vista
8 16 (9.09%) Windows 2000 Server
9 7 (3.98%) Linux
10 2 (1.14%) Apple iOS
11 1 (0.57%) UNIX
11 1 (0.57%) Mac OS X
11 1 (0.57%) Android
Processes & Methodologies
1 39 (22.16%) ITIL
2 11 (6.25%) CRM
3 9 (5.11%) Service Management
3 9 (5.11%) Incident Management
4 7 (3.98%) Problem Management
4 7 (3.98%) ITSM
5 4 (2.27%) Service Delivery
5 4 (2.27%) E-Commerce
5 4 (2.27%) Document Management
5 4 (2.27%) Logistics
5 4 (2.27%) Software Testing
6 3 (1.70%) Network Monitoring
7 2 (1.14%) Kalman Filter
7 2 (1.14%) Software License Management
7 2 (1.14%) SIEM
7 2 (1.14%) Asset Management
7 2 (1.14%) Mobile Device Management
8 1 (0.57%) Continuous Improvement
8 1 (0.57%) Software Distribution
8 1 (0.57%) Performance Management
Programming Languages
1 8 (4.55%) SQL
2 5 (2.84%) PowerShell
3 1 (0.57%) C
Qualifications
1 29 (16.48%) Microsoft Certification
2 18 (10.23%) MCSE
3 17 (9.66%) MCP
4 15 (8.52%) MCITP
5 14 (7.95%) Degree
6 9 (5.11%) CCNA
6 9 (5.11%) Cisco Certification
7 6 (3.41%) MCSA
7 6 (3.41%) ITIL Certification
8 5 (2.84%) HND
8 5 (2.84%) MCTS
9 3 (1.70%) A+ Certification
10 2 (1.14%) CCSA
10 2 (1.14%) CISSP
10 2 (1.14%) ITIL Foundation Certificate
11 1 (0.57%) Citrix Certification
11 1 (0.57%) SC Cleared
11 1 (0.57%) CTC Cleared
11 1 (0.57%) Security Cleared
Quality Assurance & Compliance
1 30 (17.05%) SLA
2 2 (1.14%) Sarbanes-Oxley
2 2 (1.14%) ISO/IEC 27001
3 1 (0.57%) ISO 9001
System Software
1 78 (44.32%) Active Directory
2 11 (6.25%) Hyper-V
3 7 (3.98%) VMware Infrastructure
4 4 (2.27%) XenApp
5 3 (1.70%) XenDesktop
5 3 (1.70%) Terminal Services
6 1 (0.57%) VirtualBox
6 1 (0.57%) KVM
Systems Management
1 8 (4.55%) Backup Exec
2 5 (2.84%) SCCM
2 5 (2.84%) Norton AntiVirus
3 2 (1.14%) WSUS
4 1 (0.57%) McAfee ePO
Vendors
1 109 (61.93%) Microsoft
2 30 (17.05%) Citrix
3 16 (9.09%) VMware
4 9 (5.11%) HP
5 8 (4.55%) Apple
5 8 (4.55%) McAfee
6 5 (2.84%) MobileIron
6 5 (2.84%) Symantec
7 4 (2.27%) SAP
7 4 (2.27%) Cisco
8 3 (1.70%) NetApp
8 3 (1.70%) AppSense
8 3 (1.70%) ServiceNow
8 3 (1.70%) 3PAR
9 2 (1.14%) Sophos
9 2 (1.14%) Kaspersky
9 2 (1.14%) Mitel
9 2 (1.14%) Novell
10 1 (0.57%) BMC
10 1 (0.57%) Dell
Reading, Berkshire
Centric Resource
Salary: From £25,000 to £30,000 per annum plus Bonus
Posted: 13 hours ago
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 21 hours ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 2 days ago
Oxfordshire
Tank Recruitment
Salary: £15000 - £23000 per annum
Posted: 3 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 6 days ago
Buckingham
Blue Town Online
Salary: £28,167 - 37,903 per year
Posted: 24 days ago