The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 388 338 336
Rank change year-on-year
-50 -2
Permanent jobs requiring a Help Desk Support 51 111 93
As % of all permanent IT jobs located in the South East 0.25% 0.50% 0.44%
As % of the Job Titles category 0.26% 0.53% 0.47%
Number of salaries quoted 48 93 89
Average salary £22,500 £21,250 £21,250
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £17,500 £17,500 £18,000
10% offered a salary of more than £31,600 £26,700 £24,000
UK excluding London average salary £21,500 £22,500 £20,500
% change year-on-year
-4.44% +9.75%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19701 20992 19908
As % of all permanent IT jobs located in the South East 94.66% 94.78% 95.08%
Number of salaries quoted 16447 16493 16428
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 4 September 2015.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +11 9 £22,500 +12.50% 1
Oxfordshire +8 8 £18,500 -38.33%
Berkshire +1 8 £26,500 +35.89% 1
West Sussex -9 7 £22,500 +12.50%
Surrey -6 6 £22,875 +6.39%
Buckinghamshire -12 6 £19,000 +5.55%
Kent -6 5 £25,000 +35.13%
East Sussex -11 2 £22,500 +2.27% 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 4 September 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 86 (64.66%) Windows
2 82 (61.65%) Microsoft
3 49 (36.84%) Active Directory
4 47 (35.34%) MS Excel
4 47 (35.34%) MS Office
5 29 (21.80%) Windows 7
6 28 (21.05%) SLA
7 26 (19.55%) Microsoft Certification
8 23 (17.29%) Windows 8
8 23 (17.29%) MS Exchange
9 21 (15.79%) ITIL
9 21 (15.79%) Windows XP
10 19 (14.29%) MCSE
11 17 (12.78%) Firewall
12 16 (12.03%) CCNA
12 16 (12.03%) Cisco Certification
13 14 (10.53%) Windows Server 2008
13 14 (10.53%) Windows Server 2003
13 14 (10.53%) LAN
13 14 (10.53%) WAN
13 14 (10.53%) MCITP
14 13 (9.77%) TCP/IP
14 13 (9.77%) Citrix
15 12 (9.02%) Linux
15 12 (9.02%) SQL
16 11 (8.27%) VPN
16 11 (8.27%) VMware
16 11 (8.27%) Windows 2000 Server
16 11 (8.27%) Exchange Server 2000
16 11 (8.27%) Problem Management

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 4 September 2015, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (17.29%) MS Exchange
2 11 (8.27%) Exchange Server 2000
3 5 (3.76%) Exchange Server 2010
4 4 (3.01%) Blackberry Enterprise Server
5 3 (2.26%) WorkSite
6 2 (1.50%) Exchange Server 2007
7 1 (0.75%) IIS
7 1 (0.75%) Exchange Server 2003
Applications
1 47 (35.34%) MS Office
1 47 (35.34%) MS Excel
Business Applications
1 1 (0.75%) Dynamics CRM
Cloud Services
1 1 (0.75%) Microsoft Azure
1 1 (0.75%) Office 365
Communications & Networking
1 17 (12.78%) Firewall
2 14 (10.53%) LAN
2 14 (10.53%) WAN
3 13 (9.77%) TCP/IP
4 11 (8.27%) VPN
5 10 (7.52%) VoIP
6 9 (6.77%) Internet
7 7 (5.26%) DNS
7 7 (5.26%) DHCP
8 5 (3.76%) Wireless
9 3 (2.26%) Broadband
9 3 (2.26%) Extranet
9 3 (2.26%) Wi-Fi
10 1 (0.75%) IP Telephony
10 1 (0.75%) Unified Communications
10 1 (0.75%) HTTP
10 1 (0.75%) SMTP
Database & Business Intelligence
1 9 (6.77%) SQL Server
2 2 (1.50%) Crystal Reports
2 2 (1.50%) Relational Database
Development Applications
1 1 (0.75%) Visual Studio
General
1 9 (6.77%) Finance
2 8 (6.02%) Telecoms
3 4 (3.01%) Law
4 2 (1.50%) Legal
4 2 (1.50%) Aerospace
5 1 (0.75%) Electronics
5 1 (0.75%) Manufacturing
5 1 (0.75%) German Language
5 1 (0.75%) Norwegian Language
5 1 (0.75%) Swedish Language
Libraries, Frameworks & Software Standards
1 4 (3.01%) Web Services
2 3 (2.26%) .NET
3 2 (1.50%) JSP
4 1 (0.75%) ASP.NET
4 1 (0.75%) XML
4 1 (0.75%) ASP.NET MVC
Miscellaneous
1 10 (7.52%) Analytical Skills
2 3 (2.26%) Foreign Exchange (FX)
2 3 (2.26%) Thin Client
2 3 (2.26%) Statistics
2 3 (2.26%) Fat Client
2 3 (2.26%) iPad
3 2 (1.50%) Client/Server
3 2 (1.50%) PDA
4 1 (0.75%) Blackberry
4 1 (0.75%) Mathematics
Operating Systems
1 86 (64.66%) Windows
2 29 (21.80%) Windows 7
3 23 (17.29%) Windows 8
4 21 (15.79%) Windows XP
5 14 (10.53%) Windows Server 2003
5 14 (10.53%) Windows Server 2008
6 12 (9.02%) Linux
7 11 (8.27%) Windows 2000 Server
7 11 (8.27%) Windows Server 2012
8 7 (5.26%) Windows Vista
9 2 (1.50%) Android
9 2 (1.50%) Red Hat Enterprise Linux
9 2 (1.50%) Apple iOS
10 1 (0.75%) UNIX
Processes & Methodologies
1 21 (15.79%) ITIL
2 11 (8.27%) Problem Management
3 5 (3.76%) Software Testing
4 4 (3.01%) Logistics
4 4 (3.01%) Microsoft Office Automation
4 4 (3.01%) Office Automation
5 3 (2.26%) People Management
5 3 (2.26%) Kalman Filter
5 3 (2.26%) CRM
5 3 (2.26%) Project Management
6 2 (1.50%) Time Management
6 2 (1.50%) Mobile Device Management
6 2 (1.50%) DevOps
6 2 (1.50%) Incident Management
6 2 (1.50%) Software Deployment
7 1 (0.75%) Analytics
7 1 (0.75%) CAFM
7 1 (0.75%) Mentoring
7 1 (0.75%) Coaching
7 1 (0.75%) Performance Management
Programming Languages
1 12 (9.02%) SQL
2 2 (1.50%) VB
3 1 (0.75%) C
3 1 (0.75%) C#
Qualifications
1 26 (19.55%) Microsoft Certification
2 19 (14.29%) MCSE
3 16 (12.03%) CCNA
3 16 (12.03%) Cisco Certification
4 14 (10.53%) MCITP
5 8 (6.02%) Degree
6 7 (5.26%) MCP
7 3 (2.26%) HND
7 3 (2.26%) MCSA
7 3 (2.26%) ITIL Certification
8 2 (1.50%) SC Cleared
8 2 (1.50%) Security Cleared
8 2 (1.50%) MCTS
9 1 (0.75%) MOS
9 1 (0.75%) Citrix Certification
Quality Assurance & Compliance
1 28 (21.05%) SLA
2 2 (1.50%) JSP 440
System Software
1 49 (36.84%) Active Directory
2 10 (7.52%) VMware Infrastructure
3 7 (5.26%) Hyper-V
4 3 (2.26%) XenApp
4 3 (2.26%) XenDesktop
5 1 (0.75%) Firmware
Systems Management
1 2 (1.50%) SCCM
2 1 (0.75%) Opscode Chef
2 1 (0.75%) AirWatch
Vendors
1 82 (61.65%) Microsoft
2 13 (9.77%) Citrix
3 11 (8.27%) VMware
4 5 (3.76%) MobileIron
5 3 (2.26%) 3PAR
5 3 (2.26%) AppSense
5 3 (2.26%) NetApp
5 3 (2.26%) Adobe
5 3 (2.26%) Dell KACE
6 2 (1.50%) Trend Micro
6 2 (1.50%) Red Hat
6 2 (1.50%) Symantec
6 2 (1.50%) Acronis
7 1 (0.75%) Splunk
7 1 (0.75%) ServiceNow
7 1 (0.75%) McAfee
7 1 (0.75%) Google
7 1 (0.75%) Apple
7 1 (0.75%) Avaya
7 1 (0.75%) Macromedia
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