The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 331 335 362
Rank change year-on-year
+4 +27
Permanent jobs requiring a Help Desk Support 109 93 85
As % of all permanent IT jobs located in the South East 0.50% 0.44% 0.38%
As % of the Job Titles category 0.52% 0.46% 0.40%
Number of salaries quoted 92 89 83
Average salary £21,250 £22,000 £20,000
Average salary % change year-on-year
-3.40% +10.00%
90% offered a salary of more than £17,500 £18,000 £17,650
10% offered a salary of more than £27,500 £24,000 £25,000
UK excluding London average salary £22,500 £20,500 £20,000
% change year-on-year
+9.75% +2.50%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20812 20072 21481
As % of all permanent IT jobs located in the South East 94.58% 95.02% 95.33%
Number of salaries quoted 16304 16603 18379
Average salary £41,500 £40,500 £40,000
Average salary % change year-on-year
+2.46% +1.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £58,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 19 September 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +14 25 £20,250 +3.84% 5
East Sussex -2 25 £22,000 +22.22%
Surrey -1 18 £21,500 +6.17% 2
Hampshire -25 18 £20,000 -11.50% 4
Buckinghamshire +12 12 £18,000 -12.19%
West Sussex -20 5 £20,000 -5.88% 1
Kent - 3 £17,000 -
Middlesex - 3 £24,000 - 1
Oxfordshire +4 2 £32,500 +38.29% 3
Sussex - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 19 September 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 164 (77.36%) Windows
2 109 (51.42%) Microsoft
3 105 (49.53%) MS Office
4 103 (48.58%) Active Directory
5 74 (34.91%) MS Excel
6 70 (33.02%) ITIL
7 67 (31.60%) Windows 7
8 53 (25.00%) TCP/IP
9 49 (23.11%) Windows XP
9 49 (23.11%) MS Exchange
10 43 (20.28%) SLA
11 39 (18.40%) Windows Server 2008
12 31 (14.62%) DHCP
13 30 (14.15%) Windows Server 2003
14 28 (13.21%) Firewall
15 26 (12.26%) VMware
15 26 (12.26%) Microsoft Certification
16 25 (11.79%) Citrix
16 25 (11.79%) Finance
16 25 (11.79%) Exchange Server 2007
17 23 (10.85%) VPN
17 23 (10.85%) DNS
18 22 (10.38%) Cisco
18 22 (10.38%) Exchange Server 2010
19 21 (9.91%) A+ Certification
20 20 (9.43%) MCITP
21 18 (8.49%) Windows Vista
21 18 (8.49%) Windows 2000 Server
22 17 (8.02%) Windows 8
22 17 (8.02%) MCSE

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 19 September 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (23.11%) MS Exchange
2 25 (11.79%) Exchange Server 2007
3 22 (10.38%) Exchange Server 2010
4 11 (5.19%) SharePoint
5 10 (4.72%) Exchange Server 2003
6 7 (3.30%) Exchange Server 2013
6 7 (3.30%) Exchange Server 2000
7 5 (2.36%) SharePoint 2010
8 4 (1.89%) Blackberry Enterprise Server
9 2 (0.94%) IIS
9 2 (0.94%) SharePoint 2013
10 1 (0.47%) Lync
10 1 (0.47%) Office Communications Server
10 1 (0.47%) IBM Notes
10 1 (0.47%) Apache
10 1 (0.47%) Tomcat
Applications
1 105 (49.53%) MS Office
2 74 (34.91%) MS Excel
3 5 (2.36%) MS PowerPoint
4 2 (0.94%) QuarkXPress
5 1 (0.47%) Spreadsheet
Cloud Services
1 1 (0.47%) SaaS
Communications & Networking
1 53 (25.00%) TCP/IP
2 31 (14.62%) DHCP
3 28 (13.21%) Firewall
4 23 (10.85%) VPN
4 23 (10.85%) DNS
5 15 (7.08%) VoIP
6 13 (6.13%) Wireless
7 12 (5.66%) LAN
8 7 (3.30%) WAN
9 4 (1.89%) SAN
9 4 (1.89%) VLAN
9 4 (1.89%) Internet
10 3 (1.42%) ADSL
10 3 (1.42%) Broadband
11 2 (0.94%) iSCSI
12 1 (0.47%) Extranet
12 1 (0.47%) Ethernet
12 1 (0.47%) Intranet
Database & Business Intelligence
1 12 (5.66%) SQL Server
2 5 (2.36%) SQL Server 2005
2 5 (2.36%) SQL Server 2008
3 2 (0.94%) SQL Server 2012
4 1 (0.47%) Oracle Database
4 1 (0.47%) Oracle Database 11g
4 1 (0.47%) MS Access
4 1 (0.47%) Oracle Database 10g
4 1 (0.47%) SQL Server 2000
4 1 (0.47%) MySQL
General
1 25 (11.79%) Finance
2 13 (6.13%) Law
3 12 (5.66%) Retail
4 7 (3.30%) Legal
5 5 (2.36%) Publishing
6 2 (0.94%) Telecoms
6 2 (0.94%) German Language
7 1 (0.47%) French Language
Libraries, Frameworks & Software Standards
1 4 (1.89%) HTML
2 2 (0.94%) COM
2 2 (0.94%) CSS
2 2 (0.94%) XML
3 1 (0.47%) Middleware
3 1 (0.47%) Oracle Fusion
3 1 (0.47%) .NET
Miscellaneous
1 17 (8.02%) Blackberry
2 13 (6.13%) EPoS
3 6 (2.83%) Analytical Skills
4 4 (1.89%) iPhone
4 4 (1.89%) Computer Science
5 2 (0.94%) IVR
5 2 (0.94%) iPad
6 1 (0.47%) Wiki
Operating Systems
1 164 (77.36%) Windows
2 67 (31.60%) Windows 7
3 49 (23.11%) Windows XP
4 39 (18.40%) Windows Server 2008
5 30 (14.15%) Windows Server 2003
6 18 (8.49%) Windows 2000 Server
6 18 (8.49%) Windows Vista
7 17 (8.02%) Windows 8
8 16 (7.55%) Linux
9 14 (6.60%) Windows Server 2012
10 7 (3.30%) CentOS
10 7 (3.30%) Red Hat Enterprise Linux
10 7 (3.30%) SUSE
10 7 (3.30%) Debian
10 7 (3.30%) Ubuntu
11 4 (1.89%) Mac OS X
12 3 (1.42%) Mac OS
12 3 (1.42%) UNIX
13 2 (0.94%) Android
13 2 (0.94%) Windows Phone
Processes & Methodologies
1 70 (33.02%) ITIL
2 14 (6.60%) CRM
3 11 (5.19%) Software Distribution
4 7 (3.30%) Service Management
4 7 (3.30%) ITSM
4 7 (3.30%) Problem Management
5 6 (2.83%) Incident Management
6 4 (1.89%) Web Development
6 4 (1.89%) Document Management
6 4 (1.89%) E-Commerce
6 4 (1.89%) Software Deployment
7 3 (1.42%) CAD
7 3 (1.42%) Project Management
7 3 (1.42%) Service Delivery
8 2 (0.94%) Ethical Hacking
8 2 (0.94%) Mentoring
8 2 (0.94%) Kalman Filter
8 2 (0.94%) Data Protection
9 1 (0.47%) Data Entry
9 1 (0.47%) SIEM
Programming Languages
1 9 (4.25%) SQL
2 2 (0.94%) PowerHouse
3 1 (0.47%) Java
3 1 (0.47%) JavaScript
Qualifications
1 26 (12.26%) Microsoft Certification
2 21 (9.91%) A+ Certification
3 20 (9.43%) MCITP
4 17 (8.02%) MCSE
5 16 (7.55%) Degree
6 14 (6.60%) Cisco Certification
6 14 (6.60%) CCNA
7 11 (5.19%) MCP
8 9 (4.25%) ITIL Foundation Certificate
9 6 (2.83%) Network+ Certification
10 4 (1.89%) MCSA
10 4 (1.89%) ITIL Certification
10 4 (1.89%) MCDST
11 3 (1.42%) Security Cleared
11 3 (1.42%) HND
11 3 (1.42%) SC Cleared
12 2 (0.94%) GNVQ
12 2 (0.94%) CEH
12 2 (0.94%) ACSP
13 1 (0.47%) CCSA
Quality Assurance & Compliance
1 43 (20.28%) SLA
2 4 (1.89%) ISO/IEC 27001
3 1 (0.47%) QA
3 1 (0.47%) Sarbanes-Oxley
System Software
1 103 (48.58%) Active Directory
2 11 (5.19%) VMware Infrastructure
3 7 (3.30%) Hyper-V
4 6 (2.83%) Terminal Services
5 2 (0.94%) vSphere
6 1 (0.47%) XenApp
Systems Management
1 16 (7.55%) SCCM
2 5 (2.36%) Norton AntiVirus
2 5 (2.36%) Backup Exec
2 5 (2.36%) ServiceCenter
3 4 (1.89%) Systems Management Server (SMS)
4 2 (0.94%) Cisco UCCX
5 1 (0.47%) Tivoli
5 1 (0.47%) Tivoli Storage Manager
Vendors
1 109 (51.42%) Microsoft
2 26 (12.26%) VMware
3 25 (11.79%) Citrix
4 22 (10.38%) Cisco
5 11 (5.19%) SAP
6 8 (3.77%) Apple
7 7 (3.30%) Symantec
7 7 (3.30%) Red Hat
8 6 (2.83%) Oracle
8 6 (2.83%) HP
9 5 (2.36%) Avaya
9 5 (2.36%) Peregrine
9 5 (2.36%) JD Edwards
10 4 (1.89%) Remedy
10 4 (1.89%) McAfee
10 4 (1.89%) ServiceNow
11 3 (1.42%) CommVault
12 2 (0.94%) Siemens
12 2 (0.94%) Quark
12 2 (0.94%) Genesys
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 8 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £27000 per annum + Benefits
Posted: 2 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 2 days ago
Wokingham, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 4 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Ascot, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 5 days ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 5 days ago
Hampton, Middlesex
People Source Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 5 days ago
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: Up to £26,000 plus benefits after qualifying period
Posted: 22 days ago