The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 335 341 371
Rank change year-on-year
+6 +30
Permanent jobs requiring a Help Desk Support 103 87 75
As % of all permanent IT jobs located in the South East 0.48% 0.41% 0.33%
As % of the Job Titles category 0.50% 0.43% 0.34%
Number of salaries quoted 91 87 67
Average salary £21,500 £22,500 £21,250
Average salary % change year-on-year
-4.44% +5.88%
90% offered a salary of more than £18,850 £19,000 £18,500
10% offered a salary of more than £27,500 £26,225 £26,500
UK excluding London average salary £21,500 £21,920 £20,500
% change year-on-year
-1.91% +6.92%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20563 20090 21958
As % of all permanent IT jobs located in the South East 95.45% 94.87% 95.42%
Number of salaries quoted 16586 16149 19149
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South East region.

Help Desk Support Salary Trend in the South East

Help Desk Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South East region over the 3 months to 24 December 2014.

Help Desk Support Salary Histogram in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +2 25 £21,500 -
Berkshire +10 20 £24,500 +19.51%
Oxfordshire +12 14 £35,000 +62.79%
Buckinghamshire +6 14 £19,000 -15.55% 2
Hampshire -24 13 £19,000 -15.92% 2
West Sussex +7 11 £22,000 +12.82%
Kent - 4 £19,750 -
East Sussex -16 2 £22,000 -2.22% 1
Middlesex - 1 £25,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 154 (74.40%) Windows
2 122 (58.94%) Microsoft
3 103 (49.76%) MS Office
4 88 (42.51%) MS Excel
4 88 (42.51%) Active Directory
5 71 (34.30%) ITIL
6 61 (29.47%) Windows 7
7 59 (28.50%) Windows XP
8 58 (28.02%) TCP/IP
9 44 (21.26%) MS Exchange
10 42 (20.29%) SLA
10 42 (20.29%) Firewall
11 36 (17.39%) Windows Server 2008
12 30 (14.49%) DHCP
13 27 (13.04%) DNS
14 26 (12.56%) Citrix
14 26 (12.56%) Windows Server 2003
14 26 (12.56%) Exchange Server 2010
15 25 (12.08%) VPN
16 24 (11.59%) Exchange Server 2007
17 21 (10.14%) VMware
17 21 (10.14%) Windows Vista
18 20 (9.66%) Windows Server 2012
19 16 (7.73%) WAN
19 16 (7.73%) Microsoft Certification
19 16 (7.73%) Service Management
19 16 (7.73%) Law
19 16 (7.73%) Degree
20 15 (7.25%) MCP
20 15 (7.25%) Blackberry

Help Desk Support
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT jobs across the South East region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (21.26%) MS Exchange
2 26 (12.56%) Exchange Server 2010
3 24 (11.59%) Exchange Server 2007
4 13 (6.28%) SharePoint
5 8 (3.86%) Exchange Server 2003
6 7 (3.38%) Exchange Server 2013
7 6 (2.90%) Blackberry Enterprise Server
8 2 (0.97%) WorkSite
8 2 (0.97%) SharePoint 2010
8 2 (0.97%) Lync
Applications
1 103 (49.76%) MS Office
2 88 (42.51%) MS Excel
3 11 (5.31%) MS PowerPoint
Cloud Services
1 5 (2.42%) Office 365
2 1 (0.48%) IaaS
2 1 (0.48%) SaaS
2 1 (0.48%) PaaS
Communications & Networking
1 58 (28.02%) TCP/IP
2 42 (20.29%) Firewall
3 30 (14.49%) DHCP
4 27 (13.04%) DNS
5 25 (12.08%) VPN
6 16 (7.73%) WAN
7 14 (6.76%) Internet
7 14 (6.76%) LAN
8 8 (3.86%) SAN
8 8 (3.86%) Wireless
9 7 (3.38%) VLAN
10 6 (2.90%) VoIP
11 4 (1.93%) Wi-Fi
12 1 (0.48%) MPLS
12 1 (0.48%) IPv4
12 1 (0.48%) ADSL
12 1 (0.48%) PBX
12 1 (0.48%) Ethernet
12 1 (0.48%) iSCSI
Database & Business Intelligence
1 9 (4.35%) SQL Server
General
1 16 (7.73%) Law
2 11 (5.31%) Retail
3 10 (4.83%) Legal
4 9 (4.35%) Finance
5 4 (1.93%) Telecoms
6 2 (0.97%) Publishing
7 1 (0.48%) Banking
7 1 (0.48%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.48%) HTML
Miscellaneous
1 15 (7.25%) Blackberry
2 10 (4.83%) Computer Science
3 8 (3.86%) EPoS
4 5 (2.42%) iPhone
5 4 (1.93%) Analytical Skills
6 2 (0.97%) IVR
6 2 (0.97%) Smartphone
6 2 (0.97%) Statistics
7 1 (0.48%) Management Information System
7 1 (0.48%) Data Structures
7 1 (0.48%) Kindle
Operating Systems
1 154 (74.40%) Windows
2 61 (29.47%) Windows 7
3 59 (28.50%) Windows XP
4 36 (17.39%) Windows Server 2008
5 26 (12.56%) Windows Server 2003
6 21 (10.14%) Windows Vista
7 20 (9.66%) Windows Server 2012
8 15 (7.25%) Windows 8
9 11 (5.31%) Windows 2000 Server
10 10 (4.83%) Linux
11 2 (0.97%) Mac OS X
11 2 (0.97%) UNIX
11 2 (0.97%) Mac OS
11 2 (0.97%) Apple iOS
12 1 (0.48%) Android
12 1 (0.48%) CentOS
12 1 (0.48%) Red Hat Enterprise Linux
12 1 (0.48%) Windows 2000
12 1 (0.48%) SUSE
12 1 (0.48%) Debian
Processes & Methodologies
1 71 (34.30%) ITIL
2 16 (7.73%) Service Management
3 13 (6.28%) ITSM
3 13 (6.28%) CRM
3 13 (6.28%) Incident Management
4 8 (3.86%) Document Management
5 6 (2.90%) Software Distribution
6 4 (1.93%) Kalman Filter
7 3 (1.45%) Network Monitoring
7 3 (1.45%) SIEM
7 3 (1.45%) E-Commerce
7 3 (1.45%) Service Delivery
8 2 (0.97%) CAD
8 2 (0.97%) Asset Management
8 2 (0.97%) Software License Management
8 2 (0.97%) Mobile Device Management
9 1 (0.48%) Continuous Improvement
9 1 (0.48%) Time Management
9 1 (0.48%) Performance Management
9 1 (0.48%) Data Entry
Programming Languages
1 6 (2.90%) SQL
2 1 (0.48%) PowerShell
2 1 (0.48%) C
Qualifications
1 16 (7.73%) Microsoft Certification
1 16 (7.73%) Degree
2 15 (7.25%) MCP
3 10 (4.83%) ITIL Certification
4 9 (4.35%) MCSE
5 8 (3.86%) HND
6 7 (3.38%) A+ Certification
6 7 (3.38%) ITIL Foundation Certificate
7 5 (2.42%) MCITP
8 3 (1.45%) CCSA
8 3 (1.45%) CISSP
9 2 (0.97%) Security Cleared
9 2 (0.97%) SC Cleared
10 1 (0.48%) CTC Cleared
10 1 (0.48%) Network+ Certification
10 1 (0.48%) Cisco Certification
10 1 (0.48%) MCSA
10 1 (0.48%) CCNA
Quality Assurance & Compliance
1 42 (20.29%) SLA
2 3 (1.45%) Sarbanes-Oxley
2 3 (1.45%) ISO/IEC 27001
3 1 (0.48%) ISO 9001
System Software
1 88 (42.51%) Active Directory
2 9 (4.35%) Terminal Services
3 8 (3.86%) Hyper-V
4 6 (2.90%) VMware Infrastructure
5 1 (0.48%) XenApp
Systems Management
1 8 (3.86%) Backup Exec
1 8 (3.86%) SCCM
2 6 (2.90%) Norton AntiVirus
3 2 (0.97%) Cisco UCCX
3 2 (0.97%) WSUS
4 1 (0.48%) Tivoli
4 1 (0.48%) Tivoli Storage Manager
4 1 (0.48%) McAfee ePO
Vendors
1 122 (58.94%) Microsoft
2 26 (12.56%) Citrix
3 21 (10.14%) VMware
4 14 (6.76%) Cisco
5 12 (5.80%) HP
6 7 (3.38%) SAP
6 7 (3.38%) McAfee
7 6 (2.90%) Apple
7 6 (2.90%) Symantec
8 4 (1.93%) ServiceNow
9 2 (0.97%) Sophos
9 2 (0.97%) Remedy
9 2 (0.97%) Mitel
9 2 (0.97%) Novell
10 1 (0.48%) Red Hat
10 1 (0.48%) BMC
10 1 (0.48%) Oracle
10 1 (0.48%) Tandberg
10 1 (0.48%) Kaspersky
10 1 (0.48%) SolarWinds
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £30,000 per annum depending on experience
Posted: Yesterday
Brighton, East Sussex
Bluetownonline
Salary: Band 3
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: 5 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 16 days ago