The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 86 103 76
Rank change year-on-year
+17 -27
Permanent jobs requiring a Technical Support 24 3 4
As % of all permanent IT jobs located in Kent 2.03% 0.24% 0.52%
As % of the Job Titles category 2.11% 0.25% 0.53%
Number of salaries quoted 20 3 4
Average salary £32,500 £25,000 £28,750
Average salary % change year-on-year
+30.00% -13.04%
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1139 1182 758
As % of all permanent IT jobs located in Kent 96.44% 94.86% 98.06%
Number of salaries quoted 1016 1047 656
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £26,000 £24,000
10% offered a salary of more than £60,000 £52,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Kent

Technical Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Kent region.

Technical Support Salary Trend in Kent

Technical Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Kent region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 19 £32,500 -
Technical Support
South East

Technical Support
Top 30 Related IT Skills in Kent

For the 6 months to 18 December 2014, IT jobs across the Kent region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 27 (65.85%) Windows
1 27 (65.85%) Microsoft
2 24 (58.54%) Active Directory
2 24 (58.54%) VMware
3 23 (56.10%) Citrix
4 15 (36.59%) MS Exchange
4 15 (36.59%) DHCP
4 15 (36.59%) TCP/IP
4 15 (36.59%) DNS
4 15 (36.59%) VMware Infrastructure
4 15 (36.59%) vSphere
5 14 (34.15%) Symantec Endpoint Protection
5 14 (34.15%) PowerShell
5 14 (34.15%) VBScript
5 14 (34.15%) Symantec
5 14 (34.15%) BCP
5 14 (34.15%) WSUS
5 14 (34.15%) Backup Exec
6 11 (26.83%) SLA
7 10 (24.39%) Linux
7 10 (24.39%) Finance
8 9 (21.95%) Firewall
8 9 (21.95%) Cisco
8 9 (21.95%) MS Office
8 9 (21.95%) Cisco Certification
8 9 (21.95%) Windows XP
8 9 (21.95%) CCNA
9 8 (19.51%) McAfee
9 8 (19.51%) Juniper
9 8 (19.51%) CheckPoint

Technical Support
Top Related IT Skills in Kent by Category

For the 6 months to 18 December 2014, IT jobs across the Kent region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (36.59%) MS Exchange
2 1 (2.44%) Exchange Server 2013
Applications
1 9 (21.95%) MS Office
Communications & Networking
1 15 (36.59%) DHCP
1 15 (36.59%) TCP/IP
1 15 (36.59%) DNS
2 9 (21.95%) Firewall
3 8 (19.51%) Cisco PIX
3 8 (19.51%) Cisco ASA
3 8 (19.51%) Internet
Database & Business Intelligence
1 3 (7.32%) SQL Server
Development Applications
1 3 (7.32%) Team Foundation Server
General
1 10 (24.39%) Finance
2 3 (7.32%) Retail
3 2 (4.88%) Telecoms
Miscellaneous
1 1 (2.44%) Blackberry
Operating Systems
1 27 (65.85%) Windows
2 10 (24.39%) Linux
3 9 (21.95%) Windows XP
4 8 (19.51%) Windows 7
5 2 (4.88%) UNIX
5 2 (4.88%) AIX
5 2 (4.88%) HPUX
5 2 (4.88%) Solaris
6 1 (2.44%) Windows Server 2003
6 1 (2.44%) Windows Vista
6 1 (2.44%) Windows 8
6 1 (2.44%) Windows Server 2012
Processes & Methodologies
1 14 (34.15%) BCP
2 8 (19.51%) Change Management
2 8 (19.51%) CRM
3 3 (7.32%) Time Management
Programming Languages
1 14 (34.15%) VBScript
1 14 (34.15%) PowerShell
2 2 (4.88%) SQL
Qualifications
1 9 (21.95%) CCNA
1 9 (21.95%) Cisco Certification
2 8 (19.51%) CCSA
2 8 (19.51%) JNCIA
2 8 (19.51%) Security Cleared
3 1 (2.44%) MCSE
3 1 (2.44%) MCITP
3 1 (2.44%) Microsoft Certification
Quality Assurance & Compliance
1 11 (26.83%) SLA
2 3 (7.32%) QA
System Software
1 24 (58.54%) Active Directory
2 15 (36.59%) VMware Infrastructure
2 15 (36.59%) vSphere
Systems Management
1 14 (34.15%) Backup Exec
1 14 (34.15%) WSUS
1 14 (34.15%) Symantec Endpoint Protection
Vendors
1 27 (65.85%) Microsoft
2 24 (58.54%) VMware
3 23 (56.10%) Citrix
4 14 (34.15%) Symantec
5 9 (21.95%) Cisco
6 8 (19.51%) CheckPoint
6 8 (19.51%) Juniper
6 8 (19.51%) McAfee
6 8 (19.51%) Websense
6 8 (19.51%) Clearswift
6 8 (19.51%) Blue Coat
6 8 (19.51%) SonicWALL
6 8 (19.51%) Trend Micro
6 8 (19.51%) Aruba
6 8 (19.51%) F5
6 8 (19.51%) Lumension
7 4 (9.76%) Apple
8 2 (4.88%) Sun
9 1 (2.44%) Avaya