The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Leeds region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Third Line Support
Rank 133 117 111
Rank change year-on-year
-16 -6
Permanent jobs requiring a 3rd Line Support 15 17 9
As % of all permanent IT jobs located in Leeds 0.577% 0.815% 0.486%
As % of the Job Titles category 0.604% 0.836% 0.502%
Number of salaries quoted 14 13 9
Average salary £31,000 £36,000 £30,000
Average salary % change year-on-year
-13.88% +20.00%
90% offered a salary of more than £21,600 £32,800 £27,500
10% offered a salary of more than £33,550 £43,200 £40,000
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
Leeds
Permanent IT job ads with a match in the
Job Titles category
2485 2033 1794
As % of all permanent IT jobs located in Leeds 95.65% 97.46% 96.97%
Number of salaries quoted 2014 1749 1527
Average salary £35,000 £35,000 £33,500
Average salary % change year-on-year
- +4.47%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £50,000 £50,000 £48,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
West Yorkshire

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the Leeds region as a proportion of the total demand within the Job Titles category.

Leeds 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Leeds region.

Leeds 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Leeds region over the 3 months to 24 May 2013.

Leeds 3rd Line Support Salary Histogram

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Leeds region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 26 (74.29%) Windows
2 21 (60.00%) Microsoft
3 19 (54.29%) Active Directory
4 16 (45.71%) Citrix
4 16 (45.71%) VMware
5 14 (40.00%) Windows Server 2008
5 14 (40.00%) SAN
6 13 (37.14%) Windows Server 2003
7 11 (31.43%) HP
7 11 (31.43%) MS Exchange
7 11 (31.43%) VMware Infrastructure
8 10 (28.57%) SCCM
8 10 (28.57%) Firewall
9 9 (25.71%) Cisco
9 9 (25.71%) MS Office
10 8 (22.86%) SQL
10 8 (22.86%) TCP/IP
10 8 (22.86%) SharePoint
10 8 (22.86%) Finance
11 7 (20.00%) Linux
11 7 (20.00%) SQL Server
12 6 (17.14%) MS Excel
12 6 (17.14%) UNIX
12 6 (17.14%) Apple
12 6 (17.14%) Project Management
12 6 (17.14%) Exchange Server 2010
13 5 (14.29%) XenApp
13 5 (14.29%) Exchange Server 2003
13 5 (14.29%) Management Information System
13 5 (14.29%) Internet

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Leeds region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (8.571%) WSDL
1 3 (8.571%) SOAP
1 3 (8.571%) Web Services
1 3 (8.571%) XML
2 1 (2.857%) .NET
Application Platforms
1 11 (31.43%) MS Exchange
2 8 (22.86%) SharePoint
3 6 (17.14%) Exchange Server 2010
4 5 (14.29%) Exchange Server 2003
4 5 (14.29%) IIS
5 4 (11.43%) Blackberry Enterprise Server
5 4 (11.43%) SharePoint Server
6 3 (8.571%) Exchange Server 2007
7 2 (5.714%) Office Communications Server
8 1 (2.857%) Lync
8 1 (2.857%) Moodle
8 1 (2.857%) SAS
Applications
1 9 (25.71%) MS Office
2 6 (17.14%) MS Excel
3 1 (2.857%) Office 365
Business Applications
1 2 (5.714%) Dynamics AX
2 1 (2.857%) Dynamics CRM
2 1 (2.857%) Agresso
Communications & Networking
1 14 (40.00%) SAN
2 10 (28.57%) Firewall
3 8 (22.86%) TCP/IP
4 5 (14.29%) Internet
5 4 (11.43%) DNS
5 4 (11.43%) MPLS
5 4 (11.43%) VLAN
5 4 (11.43%) Fibre Channel
5 4 (11.43%) NetScaler
6 3 (8.571%) VPN
6 3 (8.571%) VoIP
6 3 (8.571%) DHCP
7 2 (5.714%) Intranet
7 2 (5.714%) NAS
8 1 (2.857%) Reverse Proxy
Database & Business Intelligence
1 7 (20.00%) SQL Server
2 4 (11.43%) SQL Server 2005
3 2 (5.714%) SQL Server 2000
3 2 (5.714%) SQL Server Reporting Services
3 2 (5.714%) SQL Server Integration Services
3 2 (5.714%) SQL Server 2008
General
1 8 (22.86%) Finance
2 1 (2.857%) Billing
Miscellaneous
1 5 (14.29%) Management Information System
2 4 (11.43%) Blackberry
3 3 (8.571%) Fat Client
3 3 (8.571%) Thin Client
4 2 (5.714%) Clustering
5 1 (2.857%) Mobile Computing
5 1 (2.857%) Cloud Computing
5 1 (2.857%) Video Conferencing
5 1 (2.857%) Replication
5 1 (2.857%) NHS
Operating Systems
1 26 (74.29%) Windows
2 14 (40.00%) Windows Server 2008
3 13 (37.14%) Windows Server 2003
4 7 (20.00%) Linux
5 6 (17.14%) UNIX
6 4 (11.43%) Mac OS X
7 2 (5.714%) Windows 7
8 1 (2.857%) Windows XP
Processes & Methodologies
1 6 (17.14%) Project Management
2 4 (11.43%) ITIL
2 4 (11.43%) Mobile Device Management
3 3 (8.571%) ITSM
3 3 (8.571%) Service Management
4 2 (5.714%) Service Delivery
4 2 (5.714%) Data Protection
4 2 (5.714%) Change Control
4 2 (5.714%) Root Cause Analysis
5 1 (2.857%) Time Management
5 1 (2.857%) Release Management
5 1 (2.857%) Supplier Management
5 1 (2.857%) Stakeholder Management
5 1 (2.857%) Configuration Management
5 1 (2.857%) CRM
Programming Languages
1 8 (22.86%) SQL
2 2 (5.714%) T-SQL
3 1 (2.857%) PL/SQL
Qualifications
1 3 (8.571%) VMware Certified Professional (VCP)
1 3 (8.571%) Microsoft Certification
1 3 (8.571%) MCSE
1 3 (8.571%) MCSA
2 1 (2.857%) MCITP
2 1 (2.857%) MCDST
2 1 (2.857%) Cisco Certification
2 1 (2.857%) MCP
2 1 (2.857%) CCNP
2 1 (2.857%) CCNA
Quality Assurance & Compliance
1 5 (14.29%) SLA
System Software
1 19 (54.29%) Active Directory
2 11 (31.43%) VMware Infrastructure
3 5 (14.29%) XenApp
4 4 (11.43%) Novell eDirectory
4 4 (11.43%) Hyper-V
5 3 (8.571%) vSphere
5 3 (8.571%) Citrix Presentation Server
6 2 (5.714%) VMware ESX
7 1 (2.857%) XenDesktop
Systems Management
1 10 (28.57%) SCCM
2 4 (11.43%) SCOM
3 2 (5.714%) Backup Exec
Vendors
1 21 (60.00%) Microsoft
2 16 (45.71%) Citrix
2 16 (45.71%) VMware
3 11 (31.43%) HP
4 9 (25.71%) Cisco
5 6 (17.14%) Apple
6 5 (14.29%) EMC
7 4 (11.43%) Novell
7 4 (11.43%) Juniper
8 3 (8.571%) Symantec
8 3 (8.571%) CheckPoint
9 2 (5.714%) Oracle
10 1 (2.857%) Barracuda Networks
10 1 (2.857%) Blue Coat
10 1 (2.857%) Websense
10 1 (2.857%) NetApp
10 1 (2.857%) Dell
Leeds, Yorkshire
Any experience of all common Microsoft and Apple products and application as well as information systems and web technologies, experience of working in ITIL aligned environments using call /...
Hays Specialist Recruitment
Salary: £30000 - £35000 per annum
Posted: 9 May 2013
Leeds, Yorkshire
The ideal candidate will have proven commercial experience within an ITIL aligned environment, stakeholder management, the ability to work under pressure, be able to build strong relationships with...
Hays Specialist Recruitment
Salary: £30000.00 - £35000.00 per annum
Posted: 9 May 2013
Leeds, West Yorkshire
You will manage issues from receipt through to resolution and ensure that the ITIL processes are being followed by the support team - continually providing the team with support...
Hotfoot Resourcing.
Salary: Unspecified
Posted: 21 May 2013