The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 151 149 145
Rank change year-on-year
-2 -4
Permanent jobs requiring a 3rd Line Support 35 9 16
As % of all permanent IT jobs located in Leeds 0.92% 0.34% 0.56%
As % of the Job Titles category 0.95% 0.35% 0.58%
Number of salaries quoted 31 9 15
Average salary £30,000 £31,000 £34,500
Average salary % change year-on-year
-3.22% -10.14%
90% offered a salary of more than £28,000 £25,800 £32,700
10% offered a salary of more than £35,500 £33,100 £40,000
UK excluding London average salary £33,750 £32,500 £34,500
% change year-on-year
+3.84% -5.79%
3rd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3690 2539 2737
As % of all permanent IT jobs located in Leeds 96.88% 96.03% 96.54%
Number of salaries quoted 2826 2000 2269
Average salary £40,000 £38,000 £37,000
Average salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £23,000 £26,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Leeds

3rd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Leeds region.

3rd Line Support Salary Trend in Leeds

3rd Line Support
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Leeds region over the 3 months to 19 September 2014.

3rd Line Support Salary Histogram in Leeds

3rd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 19 September 2014, IT jobs across the Leeds region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 49 (72.06%) Microsoft
2 46 (67.65%) Windows
3 42 (61.76%) Active Directory
4 41 (60.29%) VMware
5 38 (55.88%) MS Excel
6 37 (54.41%) VMware Infrastructure
7 32 (47.06%) ITIL
8 30 (44.12%) MS Exchange
8 30 (44.12%) Citrix
9 24 (35.29%) Microsoft Certification
10 21 (30.88%) Linux
10 21 (30.88%) MCSE
11 20 (29.41%) Windows Server 2008
12 19 (27.94%) Hyper-V
13 18 (26.47%) Firewall
13 18 (26.47%) MCITP
13 18 (26.47%) SharePoint
13 18 (26.47%) SAN
14 16 (23.53%) Cisco
14 16 (23.53%) Windows 7
14 16 (23.53%) Analytical Skills
15 15 (22.06%) PowerShell
15 15 (22.06%) SCCM
16 14 (20.59%) VPN
17 13 (19.12%) Windows Server 2003
17 13 (19.12%) Windows 8
18 11 (16.18%) SQL Server
19 10 (14.71%) DNS
19 10 (14.71%) SharePoint 2010
20 9 (13.24%) NetBackup

3rd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 19 September 2014, IT jobs across the Leeds region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (44.12%) MS Exchange
2 18 (26.47%) SharePoint
3 10 (14.71%) SharePoint 2010
4 6 (8.82%) Exchange Server 2007
5 4 (5.88%) Exchange Server 2013
6 3 (4.41%) Exchange Server 2010
6 3 (4.41%) SharePoint 2013
7 2 (2.94%) Lync
7 2 (2.94%) IIS
8 1 (1.47%) Exchange Server 2003
Applications
1 38 (55.88%) MS Excel
2 4 (5.88%) MS Office
3 3 (4.41%) MS Visio
Cloud Services
1 9 (13.24%) Office 365
Communications & Networking
1 18 (26.47%) SAN
1 18 (26.47%) Firewall
2 14 (20.59%) VPN
3 10 (14.71%) DNS
4 8 (11.76%) TCP/IP
4 8 (11.76%) Cisco IOS
5 7 (10.29%) Network Security
5 7 (10.29%) DHCP
5 7 (10.29%) VoIP
6 6 (8.82%) BGP
7 4 (5.88%) WAN
7 4 (5.88%) Broadband
7 4 (5.88%) LAN
8 3 (4.41%) FTP
8 3 (4.41%) IP Telephony
8 3 (4.41%) Cisco IPT
9 2 (2.94%) VLAN
9 2 (2.94%) IPsec
9 2 (2.94%) MPLS
9 2 (2.94%) OSPF
Database & Business Intelligence
1 11 (16.18%) SQL Server
2 5 (7.35%) SQL Server 2012
3 4 (5.88%) SQL Server 2008
4 2 (2.94%) SQL Server 2005
General
1 8 (11.76%) Finance
2 4 (5.88%) Telecoms
Miscellaneous
1 16 (23.53%) Analytical Skills
2 8 (11.76%) Clustering
3 7 (10.29%) Enterprise Storage
4 3 (4.41%) Management Information System
4 3 (4.41%) iPad
5 2 (2.94%) iPhone
Operating Systems
1 46 (67.65%) Windows
2 21 (30.88%) Linux
3 20 (29.41%) Windows Server 2008
4 16 (23.53%) Windows 7
5 13 (19.12%) Windows 8
5 13 (19.12%) Windows Server 2003
6 8 (11.76%) Windows Server 2012
7 7 (10.29%) UNIX
8 5 (7.35%) Android
9 3 (4.41%) Windows XP
9 3 (4.41%) Apple iOS
Processes & Methodologies
1 32 (47.06%) ITIL
2 9 (13.24%) Disaster Recovery
2 9 (13.24%) Root Cause Analysis
3 7 (10.29%) Mentoring
3 7 (10.29%) Project Management
4 6 (8.82%) Change Management
5 4 (5.88%) Service Delivery
6 3 (4.41%) Enterprise Architecture
6 3 (4.41%) Vulnerability Management
7 2 (2.94%) Problem Management
7 2 (2.94%) High Availability
7 2 (2.94%) Configuration Management
8 1 (1.47%) Mobile Device Management
Programming Languages
1 15 (22.06%) PowerShell
2 3 (4.41%) R
2 3 (4.41%) C
2 3 (4.41%) SQL
Qualifications
1 24 (35.29%) Microsoft Certification
2 21 (30.88%) MCSE
3 18 (26.47%) MCITP
4 9 (13.24%) Cisco Certification
5 8 (11.76%) MCSA
5 8 (11.76%) CCNA
6 7 (10.29%) MCP
7 6 (8.82%) VMware Certified Professional (VCP)
8 4 (5.88%) CCIE
8 4 (5.88%) CCNP
9 3 (4.41%) ITIL Certification
Quality Assurance & Compliance
1 4 (5.88%) SLA
2 3 (4.41%) QA
System Software
1 42 (61.76%) Active Directory
2 37 (54.41%) VMware Infrastructure
3 19 (27.94%) Hyper-V
4 4 (5.88%) vSphere
5 3 (4.41%) VMware ESX
6 2 (2.94%) Terminal Services
6 2 (2.94%) XenApp
7 1 (1.47%) VMware ESXi
7 1 (1.47%) Microsoft App-V
Systems Management
1 15 (22.06%) SCCM
2 9 (13.24%) NetBackup
3 2 (2.94%) Backup Exec
4 1 (1.47%) SCOM
Vendors
1 49 (72.06%) Microsoft
2 41 (60.29%) VMware
3 30 (44.12%) Citrix
4 16 (23.53%) Cisco
5 9 (13.24%) EMC
6 7 (10.29%) Pegasus
6 7 (10.29%) Sage
7 4 (5.88%) Fortinet
8 2 (2.94%) Juniper
8 2 (2.94%) Brocade
8 2 (2.94%) CheckPoint
9 1 (1.47%) Symantec
9 1 (1.47%) Intel
9 1 (1.47%) IBM
9 1 (1.47%) NetApp