The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leicestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 67 78 96
Rank change year-on-year
+11 +18
Permanent jobs requiring a 2nd Line Support 7 6 4
As % of all permanent IT jobs located in Leicestershire 1.04% 0.82% 0.43%
As % of the Job Titles category 1.06% 0.83% 0.43%
Number of salaries quoted 4 6 3
Average salary £21,750 £25,000 £25,000
Average salary % change year-on-year
-13.00% -
UK excluding London average salary £25,500 £24,500 £24,000
% change year-on-year
+4.08% +2.08%
2nd Line Support
East Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leicestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leicestershire
Permanent IT job ads with a match in the
Job Titles category
659 726 921
As % of all permanent IT jobs located in Leicestershire 97.92% 98.91% 98.29%
Number of salaries quoted 540 619 792
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £23,000 £26,000 £27,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Leicestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leicestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leicestershire

2nd Line Support
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leicestershire region.

2nd Line Support Salary Trend in Leicestershire

2nd Line Support
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Leicestershire region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicester +19 5 £22,500 -10.00%
Kegworth - 3 - -
Coalville - 1 £21,500 -
Loughborough - 1 £19,000 -
2nd Line Support
East Midlands

2nd Line Support
Top 30 Related IT Skills in Leicestershire

For the 6 months to 30 April 2016, IT jobs across the Leicestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 15 (93.75%) Microsoft
2 12 (75.00%) MS Office
3 9 (56.25%) Windows
3 9 (56.25%) Microsoft Certification
4 6 (37.50%) Windows 8
4 6 (37.50%) MCSA
4 6 (37.50%) Active Directory
4 6 (37.50%) MS Exchange
5 5 (31.25%) MS Excel
5 5 (31.25%) Windows XP
5 5 (31.25%) DHCP
5 5 (31.25%) DNS
5 5 (31.25%) VBScript
6 4 (25.00%) ITIL
6 4 (25.00%) MCP
6 4 (25.00%) Broadband
6 4 (25.00%) LAN
6 4 (25.00%) VoIP
6 4 (25.00%) WAN
6 4 (25.00%) Hyper-V
6 4 (25.00%) Incident Management
6 4 (25.00%) Internet
6 4 (25.00%) Telecoms
6 4 (25.00%) Junos
6 4 (25.00%) Exchange Server 2010
6 4 (25.00%) Remote Desktop
7 3 (18.75%) Windows Server
7 3 (18.75%) Windows 10
7 3 (18.75%) Continuous Improvement
7 3 (18.75%) Apple iOS

2nd Line Support
Top Related IT Skills in Leicestershire by Category

For the 6 months to 30 April 2016, IT jobs across the Leicestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) MS Exchange
2 4 (25.00%) Exchange Server 2010
3 3 (18.75%) Blackberry Enterprise Server
3 3 (18.75%) Exchange Server 2003
3 3 (18.75%) Exchange Server 2007
3 3 (18.75%) IBM Notes
3 3 (18.75%) SharePoint
3 3 (18.75%) SharePoint 2013
4 2 (12.50%) IIS
5 1 (6.25%) Exchange Server 2013
Applications
1 12 (75.00%) MS Office
2 5 (31.25%) MS Excel
Communications & Networking
1 5 (31.25%) DHCP
1 5 (31.25%) DNS
2 4 (25.00%) Broadband
2 4 (25.00%) Internet
2 4 (25.00%) Junos
2 4 (25.00%) LAN
2 4 (25.00%) Remote Desktop
2 4 (25.00%) VoIP
2 4 (25.00%) WAN
3 3 (18.75%) VPN
Database & Business Intelligence
1 3 (18.75%) SQL Server
2 1 (6.25%) SQL Server 2008
2 1 (6.25%) SQL Server 2012
General
1 4 (25.00%) Telecoms
2 3 (18.75%) Banking
2 3 (18.75%) International Banking
Libraries, Frameworks & Software Standards
1 2 (12.50%) .NET
1 2 (12.50%) ASP.NET
2 1 (6.25%) X-Windows
Miscellaneous
1 3 (18.75%) Blackberry
Operating Systems
1 9 (56.25%) Windows
2 6 (37.50%) Windows 8
3 5 (31.25%) Windows XP
4 3 (18.75%) Apple iOS
4 3 (18.75%) Windows 10
4 3 (18.75%) Windows Server
4 3 (18.75%) Windows Server 2008
4 3 (18.75%) Windows Server 2012
5 2 (12.50%) Windows 7
6 1 (6.25%) Linux
6 1 (6.25%) Windows Server 2003
Processes & Methodologies
1 4 (25.00%) Incident Management
1 4 (25.00%) ITIL
2 3 (18.75%) Continuous Improvement
2 3 (18.75%) Migration
3 1 (6.25%) Logistics
3 1 (6.25%) Service Management
3 1 (6.25%) Ticket Management
Programming Languages
1 5 (31.25%) VBScript
2 3 (18.75%) PowerShell
3 2 (12.50%) C#
3 2 (12.50%) SQL
3 2 (12.50%) VB.NET
4 1 (6.25%) Python
4 1 (6.25%) VB
Qualifications
1 9 (56.25%) Microsoft Certification
2 6 (37.50%) MCSA
3 4 (25.00%) MCP
4 2 (12.50%) MCTS
5 1 (6.25%) SC Cleared
5 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 2 (12.50%) SLA
2 1 (6.25%) ISO/IEC 27001
System Software
1 6 (37.50%) Active Directory
2 4 (25.00%) Hyper-V
3 3 (18.75%) XenDesktop
4 1 (6.25%) VMware Infrastructure
Systems Management
1 1 (6.25%) WSUS
Vendors
1 15 (93.75%) Microsoft
2 3 (18.75%) Citrix
2 3 (18.75%) HP
2 3 (18.75%) Lotus
2 3 (18.75%) Oracle
3 1 (6.25%) Cisco
3 1 (6.25%) VMware