The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 149 134 147
Rank change year-on-year
-15 +13
Permanent jobs requiring a 2nd Line Support 15 32 25
As % of all permanent IT jobs located in the East Midlands 0.490% 0.939% 0.690%
As % of the Job Titles category 0.516% 0.988% 0.718%
Number of salaries quoted 15 29 23
Average salary £25,000 £24,500 £21,500
Average salary % change year-on-year
+2.04% +13.95%
90% offered a salary of more than £21,100 £19,000 £20,100
10% offered a salary of more than £28,000 £32,500 £25,000
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
East Midlands
Permanent IT job ads with a match in the
Job Titles category
2905 3239 3482
As % of all permanent IT jobs located in the East Midlands 94.97% 95.01% 96.13%
Number of salaries quoted 2480 2893 2979
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £22,500
10% offered a salary of more than £50,000 £50,000 £52,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the East Midlands region as a proportion of the total demand within the Job Titles category.

East Midlands 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

East Midlands 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East Midlands region over the 3 months to 17 May 2013.

East Midlands 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Northamptonshire -8 6 £22,500 +12.50%
Nottinghamshire -8 3 £26,000 -20.00%
Leicestershire -11 3 £26,500 +8.16%
Lincolnshire - 2 £22,500 -
Derbyshire +5 1 £25,000 +12.35%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 28 (71.79%) Windows
2 24 (61.54%) Microsoft
3 19 (48.72%) SQL Server
4 18 (46.15%) MS Excel
5 17 (43.59%) Microsoft Certification
6 16 (41.03%) MS Office
7 15 (38.46%) MCP
7 15 (38.46%) Active Directory
8 13 (33.33%) Windows Server 2008
9 12 (30.77%) Windows Server 2003
10 10 (25.64%) LAN
10 10 (25.64%) WAN
11 9 (23.08%) SLA
11 9 (23.08%) MS Exchange
12 8 (20.51%) MCSE
13 7 (17.95%) Citrix
13 7 (17.95%) VMware
14 6 (15.38%) Blackberry
14 6 (15.38%) Windows 2000 Server
15 5 (12.82%) Security Cleared
15 5 (12.82%) Degree
15 5 (12.82%) WSUS
15 5 (12.82%) Windows XP
15 5 (12.82%) TCP/IP
15 5 (12.82%) DNS
15 5 (12.82%) ITIL
15 5 (12.82%) IIS
15 5 (12.82%) SQL
16 4 (10.26%) MS Project
16 4 (10.26%) .NET

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (10.26%) .NET
2 2 (5.128%) WinForms
2 2 (5.128%) WCF
3 1 (2.564%) ASP.NET
Application Platforms
1 9 (23.08%) MS Exchange
2 5 (12.82%) IIS
3 4 (10.26%) Exchange Server 2007
3 4 (10.26%) SharePoint
4 3 (7.692%) Windows Azure
5 2 (5.128%) Exchange Server 2003
6 1 (2.564%) Lotus Notes
6 1 (2.564%) Apache
6 1 (2.564%) Exchange Server 2010
Applications
1 18 (46.15%) MS Excel
2 16 (41.03%) MS Office
3 4 (10.26%) MS Project
Communications & Networking
1 10 (25.64%) LAN
1 10 (25.64%) WAN
2 5 (12.82%) TCP/IP
2 5 (12.82%) DNS
3 2 (5.128%) IP Telephony
4 1 (2.564%) SAN
4 1 (2.564%) DHCP
4 1 (2.564%) Ethernet
Database & Business Intelligence
1 19 (48.72%) SQL Server
2 3 (7.692%) Azure SQL Database
General
1 3 (7.692%) Retail
2 2 (5.128%) Finance
3 1 (2.564%) Law
3 1 (2.564%) Legal
3 1 (2.564%) Telecoms
Miscellaneous
1 6 (15.38%) Blackberry
2 4 (10.26%) Clustering
2 4 (10.26%) Computer Science
2 4 (10.26%) Data Extraction
3 3 (7.692%) EPoS
Operating Systems
1 28 (71.79%) Windows
2 13 (33.33%) Windows Server 2008
3 12 (30.77%) Windows Server 2003
4 6 (15.38%) Windows 2000 Server
5 5 (12.82%) Windows XP
6 4 (10.26%) Linux
6 4 (10.26%) Windows 2000
7 3 (7.692%) Windows 7
8 2 (5.128%) UNIX
8 2 (5.128%) Windows Vista
9 1 (2.564%) Red Hat Enterprise Linux
Processes & Methodologies
1 5 (12.82%) ITIL
2 4 (10.26%) Document Management
2 4 (10.26%) Load Balancing
2 4 (10.26%) User Acceptance Testing
3 3 (7.692%) Root Cause Analysis
4 2 (5.128%) Data Transformation
4 2 (5.128%) CRM
4 2 (5.128%) Migration
5 1 (2.564%) Manual Testing
5 1 (2.564%) ITIL V3
5 1 (2.564%) Systems Analysis
5 1 (2.564%) Software Testing
5 1 (2.564%) Incident Management
Programming Languages
1 5 (12.82%) SQL
2 3 (7.692%) C#
2 3 (7.692%) VB
3 2 (5.128%) T-SQL
4 1 (2.564%) Java
Qualifications
1 17 (43.59%) Microsoft Certification
2 15 (38.46%) MCP
3 8 (20.51%) MCSE
4 5 (12.82%) Degree
4 5 (12.82%) Security Cleared
5 3 (7.692%) MCITP
5 3 (7.692%) SC Cleared
6 2 (5.128%) MCSA
7 1 (2.564%) CCNA
7 1 (2.564%) Cisco Certification
7 1 (2.564%) MOS
Quality Assurance & Compliance
1 9 (23.08%) SLA
System Software
1 15 (38.46%) Active Directory
2 4 (10.26%) ISA Server
3 1 (2.564%) VMware Infrastructure
Systems Management
1 5 (12.82%) WSUS
2 4 (10.26%) MOM
2 4 (10.26%) Systems Management Server (SMS)
3 1 (2.564%) Backup Exec
Vendors
1 24 (61.54%) Microsoft
2 7 (17.95%) Citrix
2 7 (17.95%) VMware
3 4 (10.26%) Oracle
3 4 (10.26%) Cisco
4 1 (2.564%) Lotus
4 1 (2.564%) Red Hat
4 1 (2.564%) Apple
4 1 (2.564%) Symantec
4 1 (2.564%) Remedy
Nottingham, Nottinghamshire
A Windows Server 2003 / 2008, MS Office, Active Directory 2nd Line IT Support, IT Technician is required to join this growing organisation. The Windows Server 2003 / 2008, MS...
Oscar Associates (UK) Ltd
Salary: £22000 - £26000 per annum
Posted: 16 May 2013
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 14 May 2013