The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 130 131 140
Rank change year-on-year
+1 +9
Permanent jobs requiring a 2nd Line Support 41 40 35
As % of all permanent IT jobs located in the East Midlands 1.10% 1.25% 1.03%
As % of the Job Titles category 1.13% 1.31% 1.07%
Number of salaries quoted 33 36 31
Average salary £22,750 £22,500 £26,500
Average salary % change year-on-year
+1.11% -15.09%
90% offered a salary of more than £20,000 £19,500 £22,000
10% offered a salary of more than £28,550 £27,000 £29,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3614 3049 3264
As % of all permanent IT jobs located in the East Midlands 96.58% 95.46% 95.89%
Number of salaries quoted 3020 2596 2835
Average salary £37,500 £36,500 £35,003
Average salary % change year-on-year
+2.73% +4.27%
90% offered a salary of more than £23,500 £24,000 £24,500
10% offered a salary of more than £50,000 £55,000 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

2nd Line Support Salary Trend in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East Midlands region over the 3 months to 29 July 2014.

2nd Line Support Salary Histogram in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -7 22 £22,500 +2.27% 6
Nottinghamshire +10 9 £20,500 +2.50% 5
Leicestershire -5 6 £24,000 +6.66%
Lincolnshire +5 2 £23,000 -4.16%
Derbyshire -14 1 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 29 July 2014, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 33 (50.77%) ITIL
2 30 (46.15%) Windows
2 30 (46.15%) Microsoft
3 26 (40.00%) SQL
4 24 (36.92%) MS Excel
5 18 (27.69%) Active Directory
6 15 (23.08%) SLA
7 14 (21.54%) TCP/IP
8 13 (20.00%) MS Exchange
9 12 (18.46%) Windows Server 2008
10 10 (15.38%) MS Office
11 9 (13.85%) SQL Server
11 9 (13.85%) SharePoint
11 9 (13.85%) Security Cleared
12 7 (10.77%) Service Delivery
12 7 (10.77%) SC Cleared
12 7 (10.77%) Problem Management
12 7 (10.77%) Windows Server 2003
12 7 (10.77%) Microsoft Certification
12 7 (10.77%) WAN
12 7 (10.77%) Windows XP
12 7 (10.77%) Java
12 7 (10.77%) UNIX
13 6 (9.23%) .NET
13 6 (9.23%) Degree
13 6 (9.23%) VMware
13 6 (9.23%) Windows 7
14 5 (7.69%) VMware Infrastructure
14 5 (7.69%) Exchange Server 2003
14 5 (7.69%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 29 July 2014, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (20.00%) MS Exchange
2 9 (13.85%) SharePoint
3 5 (7.69%) Exchange Server 2003
3 5 (7.69%) Exchange Server 2007
4 3 (4.62%) Blackberry Enterprise Server
5 1 (1.54%) IBM Notes
5 1 (1.54%) Lotus Domino
5 1 (1.54%) Drupal
5 1 (1.54%) Quickr
5 1 (1.54%) Lync
5 1 (1.54%) Exchange Server 2010
Applications
1 24 (36.92%) MS Excel
2 10 (15.38%) MS Office
3 1 (1.54%) MS PowerPoint
Business Applications
1 1 (1.54%) Google Analytics
Cloud Services
1 1 (1.54%) Cloud Computing
1 1 (1.54%) Office 365
Communications & Networking
1 14 (21.54%) TCP/IP
2 7 (10.77%) WAN
3 5 (7.69%) LAN
4 3 (4.62%) DNS
5 2 (3.08%) SSL
5 2 (3.08%) DHCP
6 1 (1.54%) FTP
6 1 (1.54%) WLAN
6 1 (1.54%) SAN
6 1 (1.54%) Firewall
6 1 (1.54%) Wireless
6 1 (1.54%) VPN
Database & Business Intelligence
1 9 (13.85%) SQL Server
2 2 (3.08%) SQL Server Reporting Services
3 1 (1.54%) SQL Server 2005
3 1 (1.54%) SQL Server 2008
3 1 (1.54%) Oracle Database
3 1 (1.54%) MS Access
General
1 5 (7.69%) Retail
2 3 (4.62%) Law
3 1 (1.54%) Manufacturing
3 1 (1.54%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (9.23%) .NET
2 2 (3.08%) ASP.NET
3 1 (1.54%) XML
3 1 (1.54%) Application Packaging
3 1 (1.54%) HTML
Miscellaneous
1 3 (4.62%) Blackberry
1 3 (4.62%) Handset
2 1 (1.54%) PDA
2 1 (1.54%) FMCG
2 1 (1.54%) Telematics
2 1 (1.54%) EPoS
Operating Systems
1 30 (46.15%) Windows
2 12 (18.46%) Windows Server 2008
3 7 (10.77%) Windows XP
3 7 (10.77%) Windows Server 2003
3 7 (10.77%) UNIX
4 6 (9.23%) Windows 7
5 5 (7.69%) Solaris
6 4 (6.15%) Windows Vista
7 2 (3.08%) Windows NT
8 1 (1.54%) AIX
8 1 (1.54%) Windows Server 2012
Processes & Methodologies
1 33 (50.77%) ITIL
2 7 (10.77%) Problem Management
2 7 (10.77%) Service Delivery
3 4 (6.15%) Service Management
3 4 (6.15%) Disaster Recovery
4 3 (4.62%) Security Management
4 3 (4.62%) Software Distribution
4 3 (4.62%) Infrastructure Management
4 3 (4.62%) Time Management
5 2 (3.08%) Project Management
5 2 (3.08%) Incident Management
6 1 (1.54%) OO
6 1 (1.54%) CRM
6 1 (1.54%) Stakeholder Management
6 1 (1.54%) Content Management
6 1 (1.54%) Change Control
6 1 (1.54%) Analytics
6 1 (1.54%) Change Management
Programming Languages
1 26 (40.00%) SQL
2 7 (10.77%) Java
3 2 (3.08%) C
4 1 (1.54%) VBScript
4 1 (1.54%) VB
4 1 (1.54%) VB.NET
Qualifications
1 9 (13.85%) Security Cleared
2 7 (10.77%) SC Cleared
2 7 (10.77%) Microsoft Certification
3 6 (9.23%) Degree
4 4 (6.15%) MCP
4 4 (6.15%) MCSE
5 3 (4.62%) ITIL Certification
5 3 (4.62%) MCITP
5 3 (4.62%) VMware Certified Professional (VCP)
6 2 (3.08%) MCSA
7 1 (1.54%) CCNA
7 1 (1.54%) CCA
7 1 (1.54%) Citrix Certification
7 1 (1.54%) Cisco Certification
7 1 (1.54%) MOS
7 1 (1.54%) HNC
7 1 (1.54%) MCTS
Quality Assurance & Compliance
1 15 (23.08%) SLA
2 5 (7.69%) ISO 9001
System Software
1 18 (27.69%) Active Directory
2 5 (7.69%) VMware Infrastructure
3 4 (6.15%) Hyper-V
4 1 (1.54%) XenApp
4 1 (1.54%) XenDesktop
Systems Management
1 2 (3.08%) SCOM
2 1 (1.54%) Symantec Endpoint Protection
2 1 (1.54%) Norton AntiVirus
Vendors
1 30 (46.15%) Microsoft
2 6 (9.23%) VMware
3 5 (7.69%) Northgate
3 5 (7.69%) Business Objects
4 4 (6.15%) SAP
5 3 (4.62%) Citrix
6 2 (3.08%) Remedy
6 2 (3.08%) Dell
7 1 (1.54%) Oracle
7 1 (1.54%) Lotus
7 1 (1.54%) Symantec
7 1 (1.54%) Google
7 1 (1.54%) Altiris
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