The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 108 170 138
Rank change year-on-year
+62 -32
Permanent jobs requiring a 2nd Line Support 58 21 27
As % of all permanent IT jobs located in the East Midlands 1.81% 0.57% 0.95%
As % of the Job Titles category 1.88% 0.60% 0.98%
Number of salaries quoted 56 19 22
Average salary £26,000 £23,500 £25,000
Average salary % change year-on-year
+10.63% -6.00%
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3079 3500 2760
As % of all permanent IT jobs located in the East Midlands 96.25% 95.65% 96.98%
Number of salaries quoted 2515 2858 2420
Average salary £37,500 £38,000 £35,000
Average salary % change year-on-year
-1.31% +8.57%
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

2nd Line Support Salary Trend in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East Midlands region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +10 25 £26,125 +11.17% 1
Nottinghamshire +28 22 £26,000 -3.70% 2
Derbyshire - 6 £20,000 - 1
Leicestershire - 3 £23,000 -
Lincolnshire +4 1 £17,000 -24.44%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 27 February 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 85 (84.16%) Windows
2 62 (61.39%) Active Directory
3 57 (56.44%) Microsoft
4 35 (34.65%) TCP/IP
5 32 (31.68%) ITIL
6 27 (26.73%) Windows XP
6 27 (26.73%) Windows 7
7 25 (24.75%) MS Office
8 23 (22.77%) SQL
9 21 (20.79%) Windows Server 2003
10 20 (19.80%) MS Exchange
11 18 (17.82%) VMware
11 18 (17.82%) MS Excel
12 17 (16.83%) SLA
13 15 (14.85%) Microsoft Certification
13 15 (14.85%) DNS
13 15 (14.85%) Linux
13 15 (14.85%) SQL Server
14 14 (13.86%) UNIX
14 14 (13.86%) LAN
14 14 (13.86%) WAN
14 14 (13.86%) Windows Server 2008
15 13 (12.87%) Windows 8
15 13 (12.87%) Windows Server 2012
16 12 (11.88%) DHCP
16 12 (11.88%) Firewall
17 11 (10.89%) Apache
17 11 (10.89%) Tomcat
17 11 (10.89%) Oracle
17 11 (10.89%) MCP

2nd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 27 February 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (19.80%) MS Exchange
2 11 (10.89%) Apache
2 11 (10.89%) Tomcat
3 9 (8.91%) Lync
4 6 (5.94%) Exchange Server 2003
4 6 (5.94%) Exchange Server 2007
5 5 (4.95%) IIS
6 4 (3.96%) IBM Notes
7 3 (2.97%) SharePoint
8 2 (1.98%) Apache Solr
9 1 (0.99%) Exchange Server 2010
9 1 (0.99%) SharePoint 2013
9 1 (0.99%) Exchange Server 2013
Applications
1 25 (24.75%) MS Office
2 18 (17.82%) MS Excel
3 1 (0.99%) Acrobat
Cloud Services
1 5 (4.95%) Office 365
2 2 (1.98%) Cloud Computing
3 1 (0.99%) Microsoft Azure
3 1 (0.99%) Amazon AWS
Communications & Networking
1 35 (34.65%) TCP/IP
2 15 (14.85%) DNS
3 14 (13.86%) WAN
3 14 (13.86%) LAN
4 12 (11.88%) DHCP
4 12 (11.88%) Firewall
5 9 (8.91%) Internet
5 9 (8.91%) ADSL
5 9 (8.91%) Broadband
6 8 (7.92%) VPN
7 6 (5.94%) PBX
8 3 (2.97%) VoIP
8 3 (2.97%) SAN
8 3 (2.97%) Wireless
8 3 (2.97%) IP Telephony
9 1 (0.99%) VLAN
9 1 (0.99%) iSCSI
9 1 (0.99%) NAS
9 1 (0.99%) SMTP
Database & Business Intelligence
1 15 (14.85%) SQL Server
2 2 (1.98%) MySQL
2 2 (1.98%) Relational Database
3 1 (0.99%) Crystal Reports
3 1 (0.99%) SQL Server 2005
3 1 (0.99%) SQL Server Integration Services
3 1 (0.99%) SQL Server 2008
3 1 (0.99%) SQL Server 2012
Development Applications
1 2 (1.98%) Eclipse
General
1 9 (8.91%) Finance
2 7 (6.93%) Telecoms
2 7 (6.93%) Retail
3 6 (5.94%) Law
4 3 (2.97%) Legal
5 1 (0.99%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (4.95%) .NET
2 2 (1.98%) Servlets
3 1 (0.99%) WAP
3 1 (0.99%) ASP.NET
Miscellaneous
1 3 (2.97%) PDA
1 3 (2.97%) Computer Science
1 3 (2.97%) Enterprise Software
2 2 (1.98%) Analytical Skills
2 2 (1.98%) Blackberry
2 2 (1.98%) Handset
2 2 (1.98%) Clustering
3 1 (0.99%) Smartphone
3 1 (0.99%) Video Conferencing
3 1 (0.99%) iPhone
3 1 (0.99%) Client/Server
Operating Systems
1 85 (84.16%) Windows
2 27 (26.73%) Windows XP
2 27 (26.73%) Windows 7
3 21 (20.79%) Windows Server 2003
4 15 (14.85%) Linux
5 14 (13.86%) Windows Server 2008
5 14 (13.86%) UNIX
6 13 (12.87%) Windows 8
6 13 (12.87%) Windows Server 2012
7 9 (8.91%) Solaris
8 6 (5.94%) Windows Vista
9 5 (4.95%) Windows NT
10 2 (1.98%) Android
10 2 (1.98%) CentOS
11 1 (0.99%) Mac OS X
Processes & Methodologies
1 32 (31.68%) ITIL
2 6 (5.94%) Disaster Recovery
3 5 (4.95%) Service Delivery
4 4 (3.96%) Service Management
4 4 (3.96%) Coaching
5 3 (2.97%) Mentoring
5 3 (2.97%) Time Management
6 2 (1.98%) Software Testing
6 2 (1.98%) E-Commerce
7 1 (0.99%) ERP
7 1 (0.99%) ETL
7 1 (0.99%) CRM
7 1 (0.99%) Change Management
7 1 (0.99%) Stakeholder Management
7 1 (0.99%) Incident Management
7 1 (0.99%) User Acceptance Testing
7 1 (0.99%) Infrastructure Management
7 1 (0.99%) Network Monitoring
Programming Languages
1 23 (22.77%) SQL
2 5 (4.95%) Java
3 1 (0.99%) C#
3 1 (0.99%) T-SQL
3 1 (0.99%) VBScript
3 1 (0.99%) VB
3 1 (0.99%) VB.NET
3 1 (0.99%) Python
Qualifications
1 15 (14.85%) Microsoft Certification
2 11 (10.89%) MCP
3 9 (8.91%) MCSA
4 8 (7.92%) MCSE
4 8 (7.92%) Degree
5 5 (4.95%) CCNA
5 5 (4.95%) Cisco Certification
6 4 (3.96%) MCTS
6 4 (3.96%) MCITP
7 3 (2.97%) HND
8 2 (1.98%) CCNP
8 2 (1.98%) MCDST
8 2 (1.98%) ITIL Certification
8 2 (1.98%) SC Cleared
8 2 (1.98%) Security Cleared
9 1 (0.99%) RHCT
9 1 (0.99%) CNA
9 1 (0.99%) CNE
9 1 (0.99%) Novell Certification
Quality Assurance & Compliance
1 17 (16.83%) SLA
System Software
1 62 (61.39%) Active Directory
2 11 (10.89%) Hyper-V
3 6 (5.94%) VMware Infrastructure
4 3 (2.97%) VMware Workstation
5 2 (1.98%) Firmware
5 2 (1.98%) Terminal Services
5 2 (1.98%) Veritas Volume Manager
5 2 (1.98%) Veritas Cluster Server
5 2 (1.98%) vSphere
5 2 (1.98%) VMware ESXi
6 1 (0.99%) XenApp
Systems Management
1 1 (0.99%) Norton AntiVirus
1 1 (0.99%) MAILsweeper
1 1 (0.99%) DameWare
1 1 (0.99%) NetBackup
1 1 (0.99%) Backup Exec
1 1 (0.99%) WSUS
1 1 (0.99%) SCCM
1 1 (0.99%) SCOM
Vendors
1 57 (56.44%) Microsoft
2 18 (17.82%) VMware
3 11 (10.89%) Oracle
4 9 (8.91%) EMC
5 7 (6.93%) Citrix
5 7 (6.93%) Cisco
6 4 (3.96%) Lotus
6 4 (3.96%) hybris
7 2 (1.98%) NetApp
7 2 (1.98%) Mitel
7 2 (1.98%) Red Hat
7 2 (1.98%) Apple
7 2 (1.98%) Symantec
8 1 (0.99%) Remedy
8 1 (0.99%) McAfee
8 1 (0.99%) Sophos
8 1 (0.99%) Adobe
8 1 (0.99%) SonicWALL
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Salary: flexible benefits scheme
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