The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 125 134 139
Rank change year-on-year
+9 +5
Permanent jobs requiring a 2nd Line Support 47 29 34
As % of all permanent IT jobs located in the East Midlands 1.28% 0.90% 1.01%
As % of the Job Titles category 1.33% 0.95% 1.05%
Number of salaries quoted 34 24 33
Average salary £23,000 £22,000 £22,500
Average salary % change year-on-year
+4.54% -2.22%
90% offered a salary of more than £21,000 £18,800 £20,000
10% offered a salary of more than £25,500 £25,000 £27,400
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3527 3062 3226
As % of all permanent IT jobs located in the East Midlands 96.39% 95.27% 96.13%
Number of salaries quoted 2941 2588 2795
Average salary £37,500 £36,000 £37,300
Average salary % change year-on-year
+4.16% -3.48%
90% offered a salary of more than £22,500 £25,000 £23,000
10% offered a salary of more than £52,500 £57,500 £52,500
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

2nd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

2nd Line Support Salary Trend in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East Midlands region over the 3 months to 12 September 2014.

2nd Line Support Salary Histogram in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -4 25 £22,750 +3.40% 3
Nottinghamshire +3 11 £21,000 +3.70% 3
Leicestershire +13 7 £23,500 +4.44%
Derbyshire -12 4 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 12 September 2014, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 37 (50.00%) Windows
1 37 (50.00%) Microsoft
2 30 (40.54%) ITIL
3 28 (37.84%) MS Excel
4 27 (36.49%) SQL
5 20 (27.03%) Active Directory
6 18 (24.32%) SLA
7 17 (22.97%) TCP/IP
7 17 (22.97%) Windows Server 2008
8 16 (21.62%) MS Office
9 15 (20.27%) MS Exchange
10 12 (16.22%) VMware
11 11 (14.86%) Microsoft Certification
11 11 (14.86%) Windows Server 2003
12 10 (13.51%) SharePoint
12 10 (13.51%) SQL Server
13 9 (12.16%) Windows XP
14 8 (10.81%) WAN
15 7 (9.46%) MCSE
15 7 (9.46%) Java
15 7 (9.46%) VMware Infrastructure
15 7 (9.46%) Degree
15 7 (9.46%) Problem Management
16 6 (8.11%) Retail
16 6 (8.11%) Service Delivery
16 6 (8.11%) DNS
16 6 (8.11%) UNIX
16 6 (8.11%) LAN
17 5 (6.76%) ISO 9001
17 5 (6.76%) .NET

2nd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 12 September 2014, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (20.27%) MS Exchange
2 10 (13.51%) SharePoint
3 5 (6.76%) Exchange Server 2003
4 4 (5.41%) Exchange Server 2007
5 1 (1.35%) Drupal
5 1 (1.35%) Quickr
5 1 (1.35%) Lync
5 1 (1.35%) Exchange Server 2010
5 1 (1.35%) Blackberry Enterprise Server
5 1 (1.35%) IBM Notes
5 1 (1.35%) Lotus Domino
Applications
1 28 (37.84%) MS Excel
2 16 (21.62%) MS Office
Business Applications
1 1 (1.35%) Google Analytics
Cloud Services
1 1 (1.35%) Cloud Computing
1 1 (1.35%) Office 365
Communications & Networking
1 17 (22.97%) TCP/IP
2 8 (10.81%) WAN
3 6 (8.11%) LAN
3 6 (8.11%) DNS
4 3 (4.05%) DHCP
5 2 (2.70%) VPN
5 2 (2.70%) Firewall
6 1 (1.35%) Wireless
6 1 (1.35%) IP Telephony
6 1 (1.35%) FTP
6 1 (1.35%) WLAN
6 1 (1.35%) SSL
6 1 (1.35%) SAN
6 1 (1.35%) MPLS
Database & Business Intelligence
1 10 (13.51%) SQL Server
2 1 (1.35%) MS Access
2 1 (1.35%) SQL Server Reporting Services
2 1 (1.35%) SQL Server 2005
2 1 (1.35%) SQL Server 2008
General
1 6 (8.11%) Retail
2 3 (4.05%) Law
3 2 (2.70%) Finance
4 1 (1.35%) Legal
4 1 (1.35%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (6.76%) .NET
2 1 (1.35%) ASP.NET
2 1 (1.35%) XML
2 1 (1.35%) Application Packaging
2 1 (1.35%) HTML
Miscellaneous
1 3 (4.05%) Handset
2 2 (2.70%) Blackberry
2 2 (2.70%) Telematics
3 1 (1.35%) EPoS
3 1 (1.35%) PDA
3 1 (1.35%) FMCG
Operating Systems
1 37 (50.00%) Windows
2 17 (22.97%) Windows Server 2008
3 11 (14.86%) Windows Server 2003
4 9 (12.16%) Windows XP
5 6 (8.11%) UNIX
6 5 (6.76%) Solaris
7 4 (5.41%) Windows 7
8 3 (4.05%) Windows Vista
8 3 (4.05%) Windows NT
9 1 (1.35%) Windows Server 2012
Processes & Methodologies
1 30 (40.54%) ITIL
2 7 (9.46%) Problem Management
3 6 (8.11%) Service Delivery
4 3 (4.05%) Service Management
4 3 (4.05%) Time Management
4 3 (4.05%) Disaster Recovery
4 3 (4.05%) Security Management
4 3 (4.05%) Software Distribution
4 3 (4.05%) Infrastructure Management
5 2 (2.70%) Incident Management
6 1 (1.35%) Change Management
6 1 (1.35%) Change Control
6 1 (1.35%) Analytics
6 1 (1.35%) Stakeholder Management
6 1 (1.35%) Content Management
6 1 (1.35%) OO
6 1 (1.35%) CRM
6 1 (1.35%) Project Management
6 1 (1.35%) Kalman Filter
6 1 (1.35%) Coaching
Programming Languages
1 27 (36.49%) SQL
2 7 (9.46%) Java
3 1 (1.35%) VBScript
3 1 (1.35%) VB
Qualifications
1 11 (14.86%) Microsoft Certification
2 7 (9.46%) MCSE
2 7 (9.46%) Degree
3 5 (6.76%) SC Cleared
3 5 (6.76%) Security Cleared
4 4 (5.41%) MCITP
4 4 (5.41%) ITIL Certification
5 3 (4.05%) VMware Certified Professional (VCP)
5 3 (4.05%) MCSA
5 3 (4.05%) MCP
6 2 (2.70%) MCTS
7 1 (1.35%) CCNA
7 1 (1.35%) CCA
7 1 (1.35%) Citrix Certification
7 1 (1.35%) Cisco Certification
7 1 (1.35%) HND
Quality Assurance & Compliance
1 18 (24.32%) SLA
2 5 (6.76%) ISO 9001
System Software
1 20 (27.03%) Active Directory
2 7 (9.46%) VMware Infrastructure
3 4 (5.41%) Hyper-V
4 1 (1.35%) XenApp
4 1 (1.35%) XenDesktop
4 1 (1.35%) Terminal Services
4 1 (1.35%) ISA Server
Systems Management
1 2 (2.70%) SCOM
2 1 (1.35%) Symantec Endpoint Protection
2 1 (1.35%) Norton AntiVirus
2 1 (1.35%) WSUS
Vendors
1 37 (50.00%) Microsoft
2 12 (16.22%) VMware
3 5 (6.76%) Northgate
3 5 (6.76%) Business Objects
4 4 (5.41%) SAP
5 3 (4.05%) Citrix
6 2 (2.70%) Dell
6 2 (2.70%) Remedy
7 1 (1.35%) Google
7 1 (1.35%) Mitel
7 1 (1.35%) Altiris
7 1 (1.35%) Cisco
7 1 (1.35%) Lotus
7 1 (1.35%) CheckPoint
7 1 (1.35%) Symantec
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