The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 148 134 131
Rank change year-on-year
-14 -3
Permanent jobs requiring a 2nd Line Support 34 46 29
As % of all permanent IT jobs located in the East Midlands 0.89% 1.25% 0.91%
As % of the Job Titles category 0.93% 1.29% 0.96%
Number of salaries quoted 28 34 24
Average salary £23,750 £23,000 £22,000
Average salary % change year-on-year
+3.26% +4.54%
90% offered a salary of more than £19,000 £19,950 £18,950
10% offered a salary of more than £34,400 £27,650 £25,000
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3674 3559 3035
As % of all permanent IT jobs located in the East Midlands 96.38% 96.48% 95.38%
Number of salaries quoted 3007 2937 2549
Average salary £37,500 £37,500 £36,000
Average salary % change year-on-year
- +4.16%
90% offered a salary of more than £23,500 £23,000 £25,000
10% offered a salary of more than £55,000 £52,500 £52,454
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

2nd Line Support Salary Trend in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the East Midlands region over the 3 months to 28 August 2015.

2nd Line Support Salary Histogram in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire -4 12 £21,500 - 1
Northamptonshire -5 12 £25,000 +11.11% 4
Nottinghamshire -17 6 £21,750 +3.57% 3
Leicestershire +4 4 £32,000 +36.17%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 28 August 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 41 (65.08%) Windows
2 32 (50.79%) Active Directory
3 30 (47.62%) Microsoft
4 19 (30.16%) VMware
5 16 (25.40%) MS Excel
6 15 (23.81%) MS Exchange
6 15 (23.81%) MS Office
7 12 (19.05%) Citrix
8 11 (17.46%) Cisco
8 11 (17.46%) SQL
9 10 (15.87%) ITIL
9 10 (15.87%) SQL Server
9 10 (15.87%) UNIX
10 9 (14.29%) Linux
10 9 (14.29%) Analytical Skills
11 8 (12.70%) TCP/IP
11 8 (12.70%) IP Telephony
11 8 (12.70%) Hyper-V
12 7 (11.11%) Windows Server 2008
12 7 (11.11%) VMware Infrastructure
12 7 (11.11%) DNS
12 7 (11.11%) MCP
13 6 (9.52%) SLA
13 6 (9.52%) DHCP
13 6 (9.52%) Windows Server 2003
13 6 (9.52%) SAN
13 6 (9.52%) MAILsweeper
13 6 (9.52%) Windows 7
13 6 (9.52%) DameWare
14 5 (7.94%) Finance

2nd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 28 August 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (23.81%) MS Exchange
2 4 (6.35%) SharePoint
3 2 (3.17%) Exchange Server 2013
3 2 (3.17%) Lync
3 2 (3.17%) Exchange Server 2010
4 1 (1.59%) SharePoint 2013
4 1 (1.59%) Blackberry Enterprise Server
4 1 (1.59%) Exchange Server 2003
4 1 (1.59%) Exchange Server 2007
Applications
1 16 (25.40%) MS Excel
2 15 (23.81%) MS Office
3 4 (6.35%) MS PowerPoint
4 1 (1.59%) MS Project
4 1 (1.59%) MS Visio
4 1 (1.59%) Acrobat
Business Applications
1 2 (3.17%) Summit
Cloud Services
1 2 (3.17%) Office 365
Communications & Networking
1 8 (12.70%) TCP/IP
1 8 (12.70%) IP Telephony
2 7 (11.11%) DNS
3 6 (9.52%) SAN
3 6 (9.52%) DHCP
4 5 (7.94%) Internet
5 3 (4.76%) Firewall
5 3 (4.76%) Wireless
5 3 (4.76%) VLAN
6 2 (3.17%) LAN
6 2 (3.17%) VoIP
6 2 (3.17%) WAN
7 1 (1.59%) PBX
7 1 (1.59%) Unified Communications
7 1 (1.59%) VPN
Database & Business Intelligence
1 10 (15.87%) SQL Server
2 3 (4.76%) SQL Server Integration Services
3 2 (3.17%) SQL Server 2008
3 2 (3.17%) MS Access
4 1 (1.59%) SQL Server 2005
4 1 (1.59%) SQL Server 2012
4 1 (1.59%) MySQL
General
1 5 (7.94%) Finance
2 3 (4.76%) Law
3 2 (3.17%) Retail
4 1 (1.59%) Telecoms
4 1 (1.59%) Manufacturing
4 1 (1.59%) Games
Libraries, Frameworks & Software Standards
1 5 (7.94%) .NET
2 4 (6.35%) ASP.NET
3 1 (1.59%) XML
3 1 (1.59%) HTML
Miscellaneous
1 9 (14.29%) Analytical Skills
2 2 (3.17%) Mainframe
3 1 (1.59%) Handset
3 1 (1.59%) Computer Science
3 1 (1.59%) Xbox
3 1 (1.59%) BYOD
3 1 (1.59%) Blackberry
Operating Systems
1 41 (65.08%) Windows
2 10 (15.87%) UNIX
3 9 (14.29%) Linux
4 7 (11.11%) Windows Server 2008
5 6 (9.52%) Windows 7
5 6 (9.52%) Windows Server 2003
6 5 (7.94%) Windows XP
7 2 (3.17%) Windows 8
7 2 (3.17%) Android
8 1 (1.59%) Windows Server 2012
8 1 (1.59%) Windows 2000
Processes & Methodologies
1 10 (15.87%) ITIL
2 3 (4.76%) ETL
2 3 (4.76%) Change Management
2 3 (4.76%) Disaster Recovery
2 3 (4.76%) Incident Management
2 3 (4.76%) Mentoring
3 2 (3.17%) Service Management
3 2 (3.17%) Service Delivery
4 1 (1.59%) Software Deployment
4 1 (1.59%) Workflow
Programming Languages
1 11 (17.46%) SQL
2 4 (6.35%) Java
3 3 (4.76%) T-SQL
4 1 (1.59%) VBScript
4 1 (1.59%) VB
4 1 (1.59%) VB6
4 1 (1.59%) JavaScript
4 1 (1.59%) C#
Qualifications
1 7 (11.11%) MCP
2 5 (7.94%) Degree
3 4 (6.35%) Microsoft Certification
4 3 (4.76%) ITIL Certification
5 2 (3.17%) A+ Certification
5 2 (3.17%) Cisco Certification
6 1 (1.59%) MCSA
6 1 (1.59%) MCTS
6 1 (1.59%) SC Cleared
6 1 (1.59%) Security Cleared
Quality Assurance & Compliance
1 6 (9.52%) SLA
System Software
1 32 (50.79%) Active Directory
2 8 (12.70%) Hyper-V
3 7 (11.11%) VMware Infrastructure
4 4 (6.35%) XenServer
5 3 (4.76%) vSphere
5 3 (4.76%) XenApp
Systems Management
1 6 (9.52%) MAILsweeper
1 6 (9.52%) DameWare
2 2 (3.17%) SCCM
3 1 (1.59%) XenMobile
Vendors
1 30 (47.62%) Microsoft
2 19 (30.16%) VMware
3 12 (19.05%) Citrix
4 11 (17.46%) Cisco
5 2 (3.17%) Remedy
5 2 (3.17%) McAfee
5 2 (3.17%) Computacenter
5 2 (3.17%) EMC
5 2 (3.17%) F5
6 1 (1.59%) Google
6 1 (1.59%) Mitel
6 1 (1.59%) Altiris
6 1 (1.59%) Avaya
6 1 (1.59%) Apple
6 1 (1.59%) Progress
6 1 (1.59%) Adobe
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Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
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Salary: £18000 - £22000 per annum + Benefits + Great Company
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Posted: 3 days ago
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Salary: Competitive
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