The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 156 151 139
Rank change year-on-year
-5 -12
Permanent jobs requiring a 2nd Line Support 20 29 32
As % of all permanent IT jobs located in the East Midlands 0.54% 0.78% 1.02%
As % of the Job Titles category 0.56% 0.81% 1.06%
Number of salaries quoted 17 23 30
Average salary £23,750 £23,000 £22,500
Average salary % change year-on-year
+3.26% +2.22%
90% offered a salary of more than £20,000 £20,000 £22,000
10% offered a salary of more than £26,000 £31,900 £29,100
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3545 3584 3015
As % of all permanent IT jobs located in the East Midlands 96.17% 96.68% 95.68%
Number of salaries quoted 2943 2999 2575
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £57,500 £54,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the East Midlands region.

2nd Line Support Salary Trend in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +1 8 £23,500 +14.63% 3
Northamptonshire -13 6 £24,000 +4.34% 4
Leicestershire +17 3 £25,000 -
Derbyshire +1 2 - - 1
Lincolnshire -8 1 £26,000 +13.04%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 3 July 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (65.71%) Windows
2 40 (57.14%) Microsoft
2 40 (57.14%) Active Directory
3 19 (27.14%) VMware
3 19 (27.14%) MS Excel
4 16 (22.86%) MS Exchange
4 16 (22.86%) ITIL
5 15 (21.43%) SQL
6 14 (20.00%) Windows 7
7 13 (18.57%) MCP
7 13 (18.57%) SQL Server
7 13 (18.57%) MS Office
7 13 (18.57%) Cisco
8 11 (15.71%) Microsoft Certification
9 10 (14.29%) Citrix
9 10 (14.29%) Windows Server 2008
10 9 (12.86%) Windows Server 2003
10 9 (12.86%) Windows XP
11 8 (11.43%) TCP/IP
11 8 (11.43%) Finance
11 8 (11.43%) IP Telephony
11 8 (11.43%) VMware Infrastructure
12 7 (10.00%) Hyper-V
12 7 (10.00%) Degree
12 7 (10.00%) DNS
12 7 (10.00%) SLA
13 6 (8.57%) DHCP
13 6 (8.57%) Cisco Certification
13 6 (8.57%) Linux
13 6 (8.57%) DameWare

2nd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 3 July 2015, IT jobs across the East Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (22.86%) MS Exchange
2 5 (7.14%) SharePoint
3 3 (4.29%) Apache
3 3 (4.29%) Tomcat
3 3 (4.29%) Lync
3 3 (4.29%) Exchange Server 2010
4 2 (2.86%) Exchange Server 2013
4 2 (2.86%) Exchange Server 2003
4 2 (2.86%) Exchange Server 2007
4 2 (2.86%) Apache Solr
5 1 (1.43%) IIS
5 1 (1.43%) SharePoint 2013
Applications
1 19 (27.14%) MS Excel
2 13 (18.57%) MS Office
3 4 (5.71%) MS PowerPoint
4 1 (1.43%) MS Project
4 1 (1.43%) MS Visio
4 1 (1.43%) Acrobat
Business Applications
1 1 (1.43%) Summit
Cloud Services
1 1 (1.43%) Cloud Computing
1 1 (1.43%) Microsoft Azure
1 1 (1.43%) Office 365
Communications & Networking
1 8 (11.43%) TCP/IP
1 8 (11.43%) IP Telephony
2 7 (10.00%) DNS
3 6 (8.57%) DHCP
4 5 (7.14%) SAN
4 5 (7.14%) Internet
4 5 (7.14%) WAN
4 5 (7.14%) LAN
5 4 (5.71%) VoIP
6 3 (4.29%) PBX
6 3 (4.29%) VLAN
7 2 (2.86%) Firewall
8 1 (1.43%) iSCSI
8 1 (1.43%) Unified Communications
8 1 (1.43%) ADSL
8 1 (1.43%) Broadband
8 1 (1.43%) VPN
Database & Business Intelligence
1 13 (18.57%) SQL Server
2 3 (4.29%) SQL Server Integration Services
2 3 (4.29%) SQL Server 2008
3 2 (2.86%) SQL Server 2012
3 2 (2.86%) Relational Database
3 2 (2.86%) MS Access
3 2 (2.86%) MySQL
4 1 (1.43%) SQL Server 2005
Development Applications
1 2 (2.86%) Eclipse
General
1 8 (11.43%) Finance
2 4 (5.71%) Retail
3 3 (4.29%) Telecoms
3 3 (4.29%) Law
4 1 (1.43%) Manufacturing
4 1 (1.43%) Games
Libraries, Frameworks & Software Standards
1 3 (4.29%) .NET
2 2 (2.86%) ASP.NET
2 2 (2.86%) Servlets
Miscellaneous
1 4 (5.71%) Analytical Skills
2 2 (2.86%) Handset
2 2 (2.86%) Clustering
2 2 (2.86%) PDA
2 2 (2.86%) Computer Science
3 1 (1.43%) Video Conferencing
3 1 (1.43%) iPhone
3 1 (1.43%) Smartphone
3 1 (1.43%) Blackberry
3 1 (1.43%) Mainframe
3 1 (1.43%) Data Centre
Operating Systems
1 46 (65.71%) Windows
2 14 (20.00%) Windows 7
3 10 (14.29%) Windows Server 2008
4 9 (12.86%) Windows XP
4 9 (12.86%) Windows Server 2003
5 6 (8.57%) Linux
6 4 (5.71%) UNIX
7 3 (4.29%) Windows 8
8 2 (2.86%) Windows Server 2012
8 2 (2.86%) CentOS
8 2 (2.86%) Android
9 1 (1.43%) Windows Vista
9 1 (1.43%) Windows 2000
9 1 (1.43%) Windows NT
9 1 (1.43%) Solaris
Processes & Methodologies
1 16 (22.86%) ITIL
2 6 (8.57%) Service Delivery
3 5 (7.14%) Disaster Recovery
4 4 (5.71%) Mentoring
5 3 (4.29%) Change Management
5 3 (4.29%) ETL
5 3 (4.29%) Service Management
6 2 (2.86%) E-Commerce
6 2 (2.86%) Incident Management
7 1 (1.43%) User Acceptance Testing
7 1 (1.43%) Time Management
7 1 (1.43%) Infrastructure Management
7 1 (1.43%) ERP
7 1 (1.43%) Workflow
7 1 (1.43%) Software Testing
Programming Languages
1 15 (21.43%) SQL
2 5 (7.14%) Java
3 3 (4.29%) T-SQL
4 1 (1.43%) VBScript
4 1 (1.43%) VB
4 1 (1.43%) VB.NET
4 1 (1.43%) Python
4 1 (1.43%) C#
Qualifications
1 13 (18.57%) MCP
2 11 (15.71%) Microsoft Certification
3 7 (10.00%) Degree
4 6 (8.57%) Cisco Certification
5 5 (7.14%) MCSA
6 4 (5.71%) MCSE
6 4 (5.71%) CCNA
7 2 (2.86%) A+ Certification
7 2 (2.86%) SC Cleared
7 2 (2.86%) Security Cleared
7 2 (2.86%) MCDST
7 2 (2.86%) MCTS
7 2 (2.86%) CCNP
8 1 (1.43%) CNA
8 1 (1.43%) CNE
8 1 (1.43%) Novell Certification
8 1 (1.43%) MCITP
8 1 (1.43%) ITIL Certification
8 1 (1.43%) RHCT
Quality Assurance & Compliance
1 7 (10.00%) SLA
System Software
1 40 (57.14%) Active Directory
2 8 (11.43%) VMware Infrastructure
3 7 (10.00%) Hyper-V
4 4 (5.71%) vSphere
5 3 (4.29%) XenApp
6 2 (2.86%) Firmware
6 2 (2.86%) Veritas Volume Manager
6 2 (2.86%) Veritas Cluster Server
7 1 (1.43%) XenServer
7 1 (1.43%) VMware ESXi
Systems Management
1 6 (8.57%) MAILsweeper
1 6 (8.57%) DameWare
2 2 (2.86%) SCCM
3 1 (1.43%) Norton AntiVirus
3 1 (1.43%) Backup Exec
Vendors
1 40 (57.14%) Microsoft
2 19 (27.14%) VMware
3 13 (18.57%) Cisco
4 10 (14.29%) Citrix
5 4 (5.71%) hybris
6 3 (4.29%) Mitel
7 2 (2.86%) EMC
7 2 (2.86%) Oracle
7 2 (2.86%) Red Hat
7 2 (2.86%) Symantec
7 2 (2.86%) Remedy
7 2 (2.86%) McAfee
8 1 (1.43%) Sophos
8 1 (1.43%) Adobe
8 1 (1.43%) F5
8 1 (1.43%) Computacenter
8 1 (1.43%) Avaya
8 1 (1.43%) NetApp
Northampton, Northamptonshire
Interact Consulting
Salary: 22-26k
Posted: 23 hours ago
Derby, Derbyshire
Latcom Ltd
Salary: From £18,000 to £20,000 per annum + Benefits
Posted: 2 days ago
Northampton, Northamptonshire
Searchability
Salary: £28000 per annum
Posted: 2 days ago
Nottingham, Nottinghamshire
ComputaCenter
Salary: Competitive
Posted: 8 days ago
Northampton
First Point
Salary: £20000 - £30000 per annum + Bonus + Benefits
Posted: 12 days ago
Northampton
First Point
Salary: £20000 - £30000 per annum + Bonus + Benefits
Posted: 22 days ago
Nottingham
Nigel Frank International Limited - Newcastle
Salary: £35000 - £36000 per annum
Posted: 25 days ago