The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 48 52 61
Rank change year-on-year
+4 +9
Permanent jobs requiring a 2nd Line Support 9 2 8
As % of all permanent IT jobs located in Liverpool 2.05% 0.50% 1.63%
As % of the Job Titles category 2.11% 0.51% 1.67%
Number of salaries quoted 2 2 8
Average salary £21,625 £25,250 £32,250
Average salary % change year-on-year
-14.35% -21.70%
90% offered a salary of more than £20,325 £23,850 £24,700
10% offered a salary of more than £22,925 £26,650 £33,000
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
426 390 478
As % of all permanent IT jobs located in Liverpool 96.82% 97.99% 97.35%
Number of salaries quoted 340 336 418
Average salary £37,500 £40,000 £38,500
Average salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £25,000 £26,000 £26,250
10% offered a salary of more than £50,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Liverpool

2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Liverpool region.

2nd Line Support Salary Trend in Liverpool

2nd Line Support
Top 30 Related IT Skills in Liverpool

For the 6 months to 5 February 2016, IT jobs across the Liverpool region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (86.67%) Active Directory
2 12 (80.00%) MS Exchange
2 12 (80.00%) Windows
3 11 (73.33%) MS Office
3 11 (73.33%) ITIL
3 11 (73.33%) Microsoft
4 10 (66.67%) Windows 7
5 8 (53.33%) Windows Server 2008
5 8 (53.33%) Service Management
5 8 (53.33%) VPN
5 8 (53.33%) Citrix
5 8 (53.33%) Windows Server
6 7 (46.67%) iPad
6 7 (46.67%) Exchange Server 2010
6 7 (46.67%) ITIL V3
6 7 (46.67%) Windows 8
6 7 (46.67%) Citrix Certification
6 7 (46.67%) Microsoft Certification
6 7 (46.67%) SLA
6 7 (46.67%) SQL
6 7 (46.67%) Symantec
6 7 (46.67%) Remedy
6 7 (46.67%) McAfee
6 7 (46.67%) Norton AntiVirus
6 7 (46.67%) Blackberry
6 7 (46.67%) Blackberry Enterprise Server
6 7 (46.67%) Finance
6 7 (46.67%) Banking
6 7 (46.67%) MCDST
6 7 (46.67%) Video Conferencing

2nd Line Support
Top Related IT Skills in Liverpool by Category

For the 6 months to 5 February 2016, IT jobs across the Liverpool region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (80.00%) MS Exchange
2 7 (46.67%) Blackberry Enterprise Server
2 7 (46.67%) Exchange Server 2007
2 7 (46.67%) Exchange Server 2010
3 2 (13.33%) Apache
3 2 (13.33%) nginx
4 1 (6.67%) SharePoint
Applications
1 11 (73.33%) MS Office
Communications & Networking
1 8 (53.33%) VPN
2 2 (13.33%) MRTG
3 1 (6.67%) Firewall
3 1 (6.67%) IP Telephony
3 1 (6.67%) LAN
3 1 (6.67%) Remote Desktop
3 1 (6.67%) WAN
Database & Business Intelligence
1 2 (13.33%) PostgreSQL
2 1 (6.67%) SQL Server
2 1 (6.67%) SQL Server 2012
General
1 7 (46.67%) Banking
1 7 (46.67%) Finance
2 4 (26.67%) Law
Miscellaneous
1 7 (46.67%) Blackberry
1 7 (46.67%) iPad
1 7 (46.67%) iPhone
1 7 (46.67%) Video Conferencing
Operating Systems
1 12 (80.00%) Windows
2 10 (66.67%) Windows 7
3 8 (53.33%) Windows Server
3 8 (53.33%) Windows Server 2008
4 7 (46.67%) Windows 8
5 2 (13.33%) CentOS
5 2 (13.33%) Debian
5 2 (13.33%) Linux
5 2 (13.33%) Red Hat Enterprise Linux
6 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 11 (73.33%) ITIL
2 8 (53.33%) Service Management
3 7 (46.67%) ITIL V3
3 7 (46.67%) Wealth Management
4 3 (20.00%) Mentoring
5 2 (13.33%) Configuration Management
5 2 (13.33%) Problem Management
6 1 (6.67%) Email Filtering
6 1 (6.67%) ITSM
6 1 (6.67%) Kalman Filter
6 1 (6.67%) Logistics
6 1 (6.67%) Time Management
6 1 (6.67%) Web Filtering
Programming Languages
1 7 (46.67%) SQL
2 2 (13.33%) Bash Shell
Qualifications
1 7 (46.67%) Citrix Certification
1 7 (46.67%) Degree
1 7 (46.67%) MCDST
1 7 (46.67%) Microsoft Certification
Quality Assurance & Compliance
1 7 (46.67%) SLA
System Software
1 13 (86.67%) Active Directory
2 2 (13.33%) Squid
2 2 (13.33%) Varnish
3 1 (6.67%) XenApp
Systems Management
1 7 (46.67%) Norton AntiVirus
2 2 (13.33%) Munin
2 2 (13.33%) Nagios
2 2 (13.33%) Puppet
2 2 (13.33%) Zenoss
Vendors
1 11 (73.33%) Microsoft
2 8 (53.33%) Citrix
3 7 (46.67%) McAfee
3 7 (46.67%) Remedy
3 7 (46.67%) Symantec
4 2 (13.33%) SaltStack
5 1 (6.67%) Avaya