The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Liverpool region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 59 40 67
Rank change year-on-year
-19 +27
Permanent jobs requiring a 2nd Line Support 9 13 2
As % of all permanent IT jobs located in Liverpool 1.55% 3.59% 0.40%
As % of the Job Titles category 1.62% 3.70% 0.42%
Number of salaries quoted 9 11 2
Average salary £23,000 £22,500 £25,000
Average salary % change year-on-year
+2.22% -10.00%
90% offered a salary of more than £22,000 £20,000 £21,000
10% offered a salary of more than £33,000 £22,500 £29,000
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
554 351 479
As % of all permanent IT jobs located in Liverpool 95.52% 96.96% 96.96%
Number of salaries quoted 482 302 416
Average salary £37,500 £35,000 £37,500
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £57,500 £52,500 £50,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
Merseyside

2nd Line Support
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Liverpool

2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Liverpool region.

2nd Line Support Salary Trend in Liverpool

2nd Line Support
Top 30 Related IT Skills in Liverpool

For the 6 months to 18 April 2014, IT jobs across the Liverpool region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (81.82%) ITIL
1 9 (81.82%) Windows
2 8 (72.73%) Microsoft
3 5 (45.45%) Active Directory
3 5 (45.45%) MS Excel
3 5 (45.45%) Windows Server 2008
4 4 (36.36%) SCCM
4 4 (36.36%) Windows 7
4 4 (36.36%) Windows Server 2012
4 4 (36.36%) Windows XP
4 4 (36.36%) Service Management
4 4 (36.36%) ITSM
4 4 (36.36%) Legal
5 3 (27.27%) MCSA
5 3 (27.27%) Microsoft Certification
5 3 (27.27%) MCP
5 3 (27.27%) MCITP
5 3 (27.27%) Windows 2000 Server
6 2 (18.18%) Hyper-V
6 2 (18.18%) XenApp
6 2 (18.18%) XenServer
6 2 (18.18%) Exchange Server 2003
6 2 (18.18%) Exchange Server 2007
6 2 (18.18%) Exchange Server 2010
6 2 (18.18%) Facebook
6 2 (18.18%) Twitter
6 2 (18.18%) VMware Infrastructure
6 2 (18.18%) PowerShell
6 2 (18.18%) Kaspersky
6 2 (18.18%) Enterprise Software

2nd Line Support
Top Related IT Skills in Liverpool by Category

For the 6 months to 18 April 2014, IT jobs across the Liverpool region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) Exchange Server 2003
1 2 (18.18%) Exchange Server 2007
1 2 (18.18%) Exchange Server 2010
1 2 (18.18%) MS Exchange
Applications
1 5 (45.45%) MS Excel
2 2 (18.18%) MS Office
Communications & Networking
1 2 (18.18%) LAN
1 2 (18.18%) WAN
1 2 (18.18%) DHCP
1 2 (18.18%) TCP/IP
1 2 (18.18%) DNS
1 2 (18.18%) Firewall
General
1 4 (36.36%) Legal
2 1 (9.09%) Law
Libraries, Frameworks & Software Standards
1 2 (18.18%) WSH
Miscellaneous
1 2 (18.18%) Enterprise Software
Operating Systems
1 9 (81.82%) Windows
2 5 (45.45%) Windows Server 2008
3 4 (36.36%) Windows 7
3 4 (36.36%) Windows Server 2012
3 4 (36.36%) Windows XP
4 3 (27.27%) Windows 2000 Server
5 2 (18.18%) Linux
5 2 (18.18%) Windows Server 2003
Processes & Methodologies
1 9 (81.82%) ITIL
2 4 (36.36%) Service Management
2 4 (36.36%) ITSM
3 1 (9.09%) Document Management
3 1 (9.09%) Time Management
Programming Languages
1 2 (18.18%) PowerShell
1 2 (18.18%) VB
Qualifications
1 3 (27.27%) MCSA
1 3 (27.27%) Microsoft Certification
1 3 (27.27%) MCP
1 3 (27.27%) MCITP
System Software
1 5 (45.45%) Active Directory
2 2 (18.18%) Hyper-V
2 2 (18.18%) XenApp
2 2 (18.18%) XenServer
2 2 (18.18%) VMware Infrastructure
Systems Management
1 4 (36.36%) SCCM
2 2 (18.18%) Norton AntiVirus
2 2 (18.18%) Backup Exec
Vendors
1 8 (72.73%) Microsoft
2 2 (18.18%) Facebook
2 2 (18.18%) Twitter
2 2 (18.18%) Kaspersky
2 2 (18.18%) HP
2 2 (18.18%) Symantec
2 2 (18.18%) VMware