The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Merseyside region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 65 60 65
Rank change year-on-year
-5 +5
Permanent jobs requiring a 2nd Line Support 2 7 11
As % of all permanent IT jobs located in Merseyside 0.31% 1.12% 1.66%
As % of the Job Titles category 0.33% 1.15% 1.71%
Number of salaries quoted 2 7 9
Average salary £23,750 £22,500 £25,000
Average salary % change year-on-year
+5.55% -10.00%
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
609 610 645
As % of all permanent IT jobs located in Merseyside 95.31% 97.29% 97.43%
Number of salaries quoted 508 530 590
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £55,000 £52,500 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
North West

2nd Line Support
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Merseyside

2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Merseyside region.

2nd Line Support Salary Trend in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +3 1 £24,000 -11.11% 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Merseyside

For the 6 months to 31 July 2014, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (80.00%) Windows
2 7 (70.00%) ITIL
3 5 (50.00%) Windows Server 2008
4 4 (40.00%) Windows Server 2012
4 4 (40.00%) Legal
4 4 (40.00%) MCP
4 4 (40.00%) MS Excel
4 4 (40.00%) Microsoft
5 3 (30.00%) Active Directory
5 3 (30.00%) Microsoft Certification
5 3 (30.00%) Windows XP
5 3 (30.00%) MS Office
5 3 (30.00%) Windows 7
5 3 (30.00%) Windows 2000 Server
6 2 (20.00%) VMware
6 2 (20.00%) VMware Infrastructure
6 2 (20.00%) MCITP
6 2 (20.00%) SCCM
6 2 (20.00%) Hyper-V
6 2 (20.00%) MCSA
6 2 (20.00%) Windows Server 2003
6 2 (20.00%) Service Management
6 2 (20.00%) ITSM
6 2 (20.00%) Manufacturing
6 2 (20.00%) TCP/IP
7 1 (10.00%) SLA
7 1 (10.00%) MS Exchange
7 1 (10.00%) Sage
7 1 (10.00%) SQL Server
7 1 (10.00%) HND

2nd Line Support
Top Related IT Skills in Merseyside by Category

For the 6 months to 31 July 2014, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) MS Exchange
Applications
1 4 (40.00%) MS Excel
2 3 (30.00%) MS Office
Business Applications
1 1 (10.00%) Sage 200
Communications & Networking
1 2 (20.00%) TCP/IP
Database & Business Intelligence
1 1 (10.00%) SQL Server
General
1 4 (40.00%) Legal
2 2 (20.00%) Manufacturing
3 1 (10.00%) Advertising
3 1 (10.00%) Law
Operating Systems
1 8 (80.00%) Windows
2 5 (50.00%) Windows Server 2008
3 4 (40.00%) Windows Server 2012
4 3 (30.00%) Windows XP
4 3 (30.00%) Windows 7
4 3 (30.00%) Windows 2000 Server
5 2 (20.00%) Windows Server 2003
Processes & Methodologies
1 7 (70.00%) ITIL
2 2 (20.00%) Service Management
2 2 (20.00%) ITSM
3 1 (10.00%) CRM
3 1 (10.00%) Document Management
3 1 (10.00%) Time Management
Qualifications
1 4 (40.00%) MCP
2 3 (30.00%) Microsoft Certification
3 2 (20.00%) MCITP
3 2 (20.00%) MCSA
4 1 (10.00%) HND
4 1 (10.00%) MCSE
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 3 (30.00%) Active Directory
2 2 (20.00%) VMware Infrastructure
2 2 (20.00%) Hyper-V
Systems Management
1 2 (20.00%) SCCM
Vendors
1 4 (40.00%) Microsoft
2 2 (20.00%) VMware
3 1 (10.00%) Sage