The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Merseyside region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 64 42 71
Rank change year-on-year
-22 +29
Permanent jobs requiring a 2nd Line Support 10 17 6
As % of all permanent IT jobs located in Merseyside 1.49% 3.48% 0.92%
As % of the Job Titles category 1.56% 3.57% 0.95%
Number of salaries quoted 10 15 6
Average salary £26,250 £22,500 £25,250
Average salary % change year-on-year
+16.66% -10.89%
90% offered a salary of more than £22,000 £18,600 £20,750
10% offered a salary of more than £33,000 £27,600 £29,500
UK excluding London average salary £24,000 £24,500 £24,000
% change year-on-year
-2.04% +2.08%
Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
642 476 633
As % of all permanent IT jobs located in Merseyside 95.96% 97.54% 96.94%
Number of salaries quoted 558 401 557
Average salary £36,500 £35,000 £37,500
Average salary % change year-on-year
+4.28% -6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £52,500 £47,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
2nd Line Support
North West

2nd Line Support
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Merseyside

2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Merseyside region.

2nd Line Support Salary Trend in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Liverpool -16 9 £23,000 +2.22%
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Merseyside

For the 6 months to 17 April 2014, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 10 (83.33%) Windows
2 9 (75.00%) ITIL
3 8 (66.67%) Microsoft
4 6 (50.00%) Windows Server 2008
5 5 (41.67%) Windows Server 2012
5 5 (41.67%) Active Directory
5 5 (41.67%) MS Excel
6 4 (33.33%) Windows XP
6 4 (33.33%) MCP
6 4 (33.33%) Service Management
6 4 (33.33%) ITSM
6 4 (33.33%) Legal
6 4 (33.33%) Windows 7
6 4 (33.33%) SCCM
7 3 (25.00%) MCITP
7 3 (25.00%) Windows 2000 Server
7 3 (25.00%) Hyper-V
7 3 (25.00%) MCSA
7 3 (25.00%) Microsoft Certification
7 3 (25.00%) Windows Server 2003
7 3 (25.00%) TCP/IP
8 2 (16.67%) WSH
8 2 (16.67%) DNS
8 2 (16.67%) HP
8 2 (16.67%) Linux
8 2 (16.67%) VB
8 2 (16.67%) MS Office
8 2 (16.67%) MS Exchange
8 2 (16.67%) LAN
8 2 (16.67%) WAN

2nd Line Support
Top Related IT Skills in Merseyside by Category

For the 6 months to 17 April 2014, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) MS Exchange
1 2 (16.67%) Exchange Server 2003
1 2 (16.67%) Exchange Server 2007
1 2 (16.67%) Exchange Server 2010
Applications
1 5 (41.67%) MS Excel
2 2 (16.67%) MS Office
Communications & Networking
1 3 (25.00%) TCP/IP
2 2 (16.67%) DNS
2 2 (16.67%) Firewall
2 2 (16.67%) LAN
2 2 (16.67%) WAN
2 2 (16.67%) DHCP
General
1 4 (33.33%) Legal
2 1 (8.33%) Manufacturing
2 1 (8.33%) Law
Libraries, Frameworks & Software Standards
1 2 (16.67%) WSH
Miscellaneous
1 2 (16.67%) Enterprise Software
Operating Systems
1 10 (83.33%) Windows
2 6 (50.00%) Windows Server 2008
3 5 (41.67%) Windows Server 2012
4 4 (33.33%) Windows 7
4 4 (33.33%) Windows XP
5 3 (25.00%) Windows Server 2003
5 3 (25.00%) Windows 2000 Server
6 2 (16.67%) Linux
Processes & Methodologies
1 9 (75.00%) ITIL
2 4 (33.33%) Service Management
2 4 (33.33%) ITSM
3 1 (8.33%) Document Management
3 1 (8.33%) Time Management
Programming Languages
1 2 (16.67%) VB
1 2 (16.67%) PowerShell
Qualifications
1 4 (33.33%) MCP
2 3 (25.00%) MCSA
2 3 (25.00%) Microsoft Certification
2 3 (25.00%) MCITP
3 1 (8.33%) HND
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 5 (41.67%) Active Directory
2 3 (25.00%) Hyper-V
3 2 (16.67%) XenApp
3 2 (16.67%) XenServer
3 2 (16.67%) VMware Infrastructure
Systems Management
1 4 (33.33%) SCCM
2 2 (16.67%) Norton AntiVirus
2 2 (16.67%) Backup Exec
Vendors
1 8 (66.67%) Microsoft
2 2 (16.67%) HP
2 2 (16.67%) Symantec
2 2 (16.67%) VMware
2 2 (16.67%) Kaspersky
2 2 (16.67%) Facebook
2 2 (16.67%) Twitter