The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 60 54 67
Rank change year-on-year
-6 +13
Permanent jobs requiring a 2nd Line Support 9 3 8
As % of all permanent IT jobs located in Merseyside 1.65% 0.63% 1.36%
As % of the Job Titles category 1.70% 0.65% 1.39%
Number of salaries quoted 2 3 8
Average salary £20,000 £23,500 £32,250
Average salary % change year-on-year
-14.89% -27.13%
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Merseyside region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
529 465 574
As % of all permanent IT jobs located in Merseyside 96.89% 97.28% 97.45%
Number of salaries quoted 424 403 506
Average salary £36,259 £38,000 £37,500
Average salary % change year-on-year
-4.58% +1.33%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £50,000 £55,000 £63,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Merseyside

2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Merseyside region.

2nd Line Support Salary Trend in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +3 9 £21,625 -14.35%
Birkenhead - 1 £20,000 -
St Helens - 1 £20,000 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Merseyside

For the 6 months to 8 February 2016, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (82.35%) Active Directory
2 13 (76.47%) MS Exchange
2 13 (76.47%) Windows
3 12 (70.59%) MS Office
3 12 (70.59%) ITIL
3 12 (70.59%) Microsoft
4 10 (58.82%) Windows 7
5 9 (52.94%) Windows Server
6 8 (47.06%) Windows Server 2008
6 8 (47.06%) VPN
6 8 (47.06%) Citrix
6 8 (47.06%) SQL
6 8 (47.06%) Finance
6 8 (47.06%) Service Management
6 8 (47.06%) Degree
7 7 (41.18%) Exchange Server 2007
7 7 (41.18%) Video Conferencing
7 7 (41.18%) iPhone
7 7 (41.18%) Wealth Management
7 7 (41.18%) MCDST
7 7 (41.18%) Banking
7 7 (41.18%) Citrix Certification
7 7 (41.18%) Microsoft Certification
7 7 (41.18%) SLA
7 7 (41.18%) Symantec
7 7 (41.18%) Remedy
7 7 (41.18%) Intel Security
7 7 (41.18%) Norton AntiVirus
7 7 (41.18%) Blackberry
7 7 (41.18%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills in Merseyside by Category

For the 6 months to 8 February 2016, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (76.47%) MS Exchange
2 7 (41.18%) Blackberry Enterprise Server
2 7 (41.18%) Exchange Server 2007
2 7 (41.18%) Exchange Server 2010
3 2 (11.76%) Apache
3 2 (11.76%) nginx
4 1 (5.88%) SharePoint
Applications
1 12 (70.59%) MS Office
Communications & Networking
1 8 (47.06%) VPN
2 2 (11.76%) MRTG
3 1 (5.88%) Firewall
3 1 (5.88%) IP Telephony
3 1 (5.88%) LAN
3 1 (5.88%) Remote Desktop
3 1 (5.88%) WAN
Database & Business Intelligence
1 2 (11.76%) PostgreSQL
2 1 (5.88%) SQL Server
2 1 (5.88%) SQL Server 2012
General
1 8 (47.06%) Finance
2 7 (41.18%) Banking
3 5 (29.41%) Law
Libraries, Frameworks & Software Standards
1 1 (5.88%) XML
Miscellaneous
1 7 (41.18%) Blackberry
1 7 (41.18%) iPad
1 7 (41.18%) iPhone
1 7 (41.18%) Video Conferencing
Operating Systems
1 13 (76.47%) Windows
2 10 (58.82%) Windows 7
3 9 (52.94%) Windows Server
4 8 (47.06%) Windows Server 2008
5 7 (41.18%) Windows 8
6 3 (17.65%) Linux
7 2 (11.76%) CentOS
7 2 (11.76%) Debian
7 2 (11.76%) Red Hat Enterprise Linux
8 1 (5.88%) Unix
8 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 12 (70.59%) ITIL
2 8 (47.06%) Service Management
3 7 (41.18%) ITIL V3
3 7 (41.18%) Wealth Management
4 4 (23.53%) Mentoring
5 2 (11.76%) Configuration Management
5 2 (11.76%) Problem Management
6 1 (5.88%) Email Filtering
6 1 (5.88%) ITSM
6 1 (5.88%) Kalman Filter
6 1 (5.88%) Logistics
6 1 (5.88%) Time Management
6 1 (5.88%) Web Filtering
Programming Languages
1 8 (47.06%) SQL
2 2 (11.76%) Bash Shell
Qualifications
1 8 (47.06%) Degree
2 7 (41.18%) Citrix Certification
2 7 (41.18%) MCDST
2 7 (41.18%) Microsoft Certification
Quality Assurance & Compliance
1 7 (41.18%) SLA
System Software
1 14 (82.35%) Active Directory
2 2 (11.76%) Squid
2 2 (11.76%) Varnish
3 1 (5.88%) XenApp
Systems Management
1 7 (41.18%) Norton AntiVirus
2 2 (11.76%) Munin
2 2 (11.76%) Nagios
2 2 (11.76%) Puppet
2 2 (11.76%) Zenoss
Vendors
1 12 (70.59%) Microsoft
2 8 (47.06%) Citrix
3 7 (41.18%) Intel Security
3 7 (41.18%) Remedy
3 7 (41.18%) Symantec
4 2 (11.76%) SaltStack
5 1 (5.88%) Avaya
5 1 (5.88%) Oracle
Merseyside
Oscar
Salary: £23000 - £25000 per annum
Posted: 7 hours ago
St. Helens, Merseyside
Senitor Associates
Salary: £22000 - £26000 per annum + Benefits
Posted: 5 days ago