The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 61 63 50
Rank change year-on-year
+2 -13
Permanent jobs requiring a 2nd Line Support 1 4 11
As % of all permanent IT jobs located in Merseyside 0.21% 0.63% 2.32%
As % of the Job Titles category 0.23% 0.67% 2.39%
Number of salaries quoted 0 4 9
Average salary - £23,250 £22,500
Average salary % change year-on-year
- +3.33%
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Merseyside region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
441 599 460
As % of all permanent IT jobs located in Merseyside 93.83% 94.78% 97.05%
Number of salaries quoted 324 527 390
Average salary £36,000 £36,500 £37,500
Average salary % change year-on-year
-1.36% -2.66%
90% offered a salary of more than £22,000 £25,000 £26,500
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Merseyside

2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Merseyside region.

2nd Line Support Salary Trend in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birkenhead - 1 - -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Merseyside

For the 6 months to 29 May 2015, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (80.00%) Windows
2 3 (60.00%) MS Office
2 3 (60.00%) Active Directory
2 3 (60.00%) DHCP
2 3 (60.00%) DNS
2 3 (60.00%) Windows 7
3 2 (40.00%) Microsoft
3 2 (40.00%) TCP/IP
3 2 (40.00%) SCCM
3 2 (40.00%) Citrix
4 1 (20.00%) Blackberry
4 1 (20.00%) Blackberry Enterprise Server
4 1 (20.00%) ITIL
4 1 (20.00%) SQL Server
4 1 (20.00%) IIS
4 1 (20.00%) MS Excel
4 1 (20.00%) MS Exchange
4 1 (20.00%) OpenEdge
4 1 (20.00%) Finance
4 1 (20.00%) Legal
4 1 (20.00%) Mitel
4 1 (20.00%) MS PowerPoint
4 1 (20.00%) SQL Server 2005
4 1 (20.00%) Application Packaging
4 1 (20.00%) Exchange Server 2007
4 1 (20.00%) SC Cleared
4 1 (20.00%) Security Cleared
4 1 (20.00%) Windows Server 2008
4 1 (20.00%) SQL Server 2008
4 1 (20.00%) VPN

2nd Line Support
Top Related IT Skills in Merseyside by Category

For the 6 months to 29 May 2015, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) Blackberry Enterprise Server
1 1 (20.00%) IIS
1 1 (20.00%) MS Exchange
1 1 (20.00%) OpenEdge
1 1 (20.00%) Exchange Server 2007
1 1 (20.00%) Exchange Server 2010
Applications
1 3 (60.00%) MS Office
2 1 (20.00%) MS Excel
2 1 (20.00%) MS PowerPoint
Communications & Networking
1 3 (60.00%) DHCP
1 3 (60.00%) DNS
2 2 (40.00%) TCP/IP
3 1 (20.00%) VPN
3 1 (20.00%) SNMP
Database & Business Intelligence
1 1 (20.00%) SQL Server
1 1 (20.00%) SQL Server 2005
1 1 (20.00%) SQL Server 2008
General
1 1 (20.00%) Finance
1 1 (20.00%) Legal
Libraries, Frameworks & Software Standards
1 1 (20.00%) Application Packaging
Miscellaneous
1 1 (20.00%) Blackberry
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows 7
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows Server 2012
Processes & Methodologies
1 1 (20.00%) ITIL
Qualifications
1 1 (20.00%) SC Cleared
1 1 (20.00%) Security Cleared
System Software
1 3 (60.00%) Active Directory
2 1 (20.00%) Hyper-V
2 1 (20.00%) XenApp
Systems Management
1 2 (40.00%) SCCM
Vendors
1 2 (40.00%) Microsoft
1 2 (40.00%) Citrix
2 1 (20.00%) Mitel