The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Merseyside region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Second Line Support
Rank 51 74 67
Rank change year-on-year
+23 -7
Permanent jobs requiring a 2nd Line Support 8 6 1
As % of all permanent IT jobs located in Merseyside 1.656% 0.902% 0.210%
As % of the Job Titles category 1.691% 0.924% 0.216%
Number of salaries quoted 7 5 1
Average salary £20,000 £23,250 £24,000
Average salary % change year-on-year
-13.97% -3.12%
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
All Job Titles
Merseyside
Permanent IT job ads with a match in the
Job Titles category
473 649 462
As % of all permanent IT jobs located in Merseyside 97.93% 97.59% 96.86%
Number of salaries quoted 406 585 376
Average salary £37,500 £35,000 £40,000
Average salary % change year-on-year
+7.14% -12.50%
90% offered a salary of more than £26,500 £25,000 £27,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
North West

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Merseyside region as a proportion of the total demand within the Job Titles category.

Merseyside 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Merseyside region.

Merseyside 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Merseyside region over the 3 months to 18 June 2013.

Merseyside 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Liverpool +22 6 £20,000 -2.43% 1
Bootle +2 1 £18,000 -28.00%
Southport - 1 £30,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (85.71%) Windows
2 14 (66.67%) ITIL
3 13 (61.90%) Microsoft
4 9 (42.86%) ITIL Certification
4 9 (42.86%) Linux
5 8 (38.10%) UNIX
6 7 (33.33%) Back Office
6 7 (33.33%) Data Management
6 7 (33.33%) Active Directory
7 5 (23.81%) MS Excel
8 4 (19.05%) MS Office
8 4 (19.05%) SLA
8 4 (19.05%) TCP/IP
9 3 (14.29%) WAN
9 3 (14.29%) Blackberry
9 3 (14.29%) MS Exchange
9 3 (14.29%) LAN
9 3 (14.29%) Problem Management
10 2 (9.524%) Windows Server 2008
10 2 (9.524%) SCCM
10 2 (9.524%) Finance
10 2 (9.524%) Windows XP
10 2 (9.524%) Blackberry Enterprise Server
10 2 (9.524%) DHCP
10 2 (9.524%) DNS
10 2 (9.524%) Cisco
10 2 (9.524%) Windows 7
11 1 (4.762%) Exchange Server 2010
11 1 (4.762%) F5
11 1 (4.762%) CCIE

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the Merseyside region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (4.762%) Web Services
1 1 (4.762%) XML
Application Platforms
1 3 (14.29%) MS Exchange
2 2 (9.524%) Blackberry Enterprise Server
3 1 (4.762%) SharePoint Server
3 1 (4.762%) Exchange Server 2007
3 1 (4.762%) Exchange Server 2010
3 1 (4.762%) IIS
3 1 (4.762%) SharePoint
Applications
1 5 (23.81%) MS Excel
2 4 (19.05%) MS Office
Communications & Networking
1 4 (19.05%) TCP/IP
2 3 (14.29%) LAN
2 3 (14.29%) WAN
3 2 (9.524%) DHCP
3 2 (9.524%) DNS
4 1 (4.762%) Intranet
4 1 (4.762%) Firewall
4 1 (4.762%) Wireless
4 1 (4.762%) Cisco PIX
4 1 (4.762%) Network Security
4 1 (4.762%) Cisco ASA
4 1 (4.762%) VoIP
Database & Business Intelligence
1 1 (4.762%) SQL Server
General
1 7 (33.33%) Back Office
2 2 (9.524%) Finance
3 1 (4.762%) Legal
Miscellaneous
1 3 (14.29%) Blackberry
Operating Systems
1 18 (85.71%) Windows
2 9 (42.86%) Linux
3 8 (38.10%) UNIX
4 2 (9.524%) Windows XP
4 2 (9.524%) Windows Server 2008
4 2 (9.524%) Windows 7
Processes & Methodologies
1 14 (66.67%) ITIL
2 7 (33.33%) Data Management
3 3 (14.29%) Problem Management
4 1 (4.762%) Time Management
4 1 (4.762%) Document Management
4 1 (4.762%) Service Management
4 1 (4.762%) ITSM
Programming Languages
1 1 (4.762%) SQL
Qualifications
1 9 (42.86%) ITIL Certification
2 1 (4.762%) MCITP
2 1 (4.762%) MCP
2 1 (4.762%) CCIE
2 1 (4.762%) CCNP
2 1 (4.762%) CISSP
2 1 (4.762%) Cisco Certification
2 1 (4.762%) Microsoft Certification
Quality Assurance & Compliance
1 4 (19.05%) SLA
System Software
1 7 (33.33%) Active Directory
2 1 (4.762%) Citrix Presentation Server
Systems Management
1 2 (9.524%) SCCM
Vendors
1 13 (61.90%) Microsoft
2 2 (9.524%) Cisco
3 1 (4.762%) SAP
3 1 (4.762%) Citrix
3 1 (4.762%) F5
Liverpool, North West
Technical skills required You will need skills in areas such as Windows Operating Systems (7, Server 2008), Microsoft Exchange 2010/2007, Active Directory, MS Office 2010, ITIL knowledge,...
Hays Specialist Recruitment Ltd
Salary: £24000.00 - £26000.00 per annum
Posted: 10 June 2013