The statistics below represent IT jobs advertised across the London region that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 616 656 652
Rank change year-on-year
+40 -4
Permanent jobs requiring a Customer Support Analyst 4 8 13
As % of all permanent IT jobs located in London 0.010% 0.018% 0.029%
As % of the Job Titles category 0.011% 0.019% 0.030%
Number of salaries quoted 4 7 10
Median salary £35,000 £28,500 £22,000
Median salary % change year-on-year
+22.80% +29.54%
UK excluding London median salary £23,000 £20,000 £21,500
% change year-on-year
+15.00% -6.97%
Customer Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36538 41790 43339
As % of all permanent IT jobs located in London 95.69% 95.78% 95.75%
Number of salaries quoted 31649 35574 36041
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Customer Support Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in London

Customer Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the London region.

Customer Support Analyst Salary Trend in London

Customer Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the London region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +42 1 £35,000 +7.69%
Customer Support Analyst
England

Customer Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 September 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Customer Support Analyst in the job title.

1 3 (27.27%) Finance
1 3 (27.27%) ITIL
1 3 (27.27%) Windows
2 2 (18.18%) TCP/IP
2 2 (18.18%) SLA
2 2 (18.18%) Motorola
2 2 (18.18%) SQL
2 2 (18.18%) EPoS
2 2 (18.18%) Retail
2 2 (18.18%) Retail-J
2 2 (18.18%) AirWatch
3 1 (9.09%) Data Centre
3 1 (9.09%) EMIR
3 1 (9.09%) SQL Server Management Studio (SSMS)
3 1 (9.09%) Case Management
3 1 (9.09%) Product Management
3 1 (9.09%) FIX Protocol
3 1 (9.09%) Confluence
3 1 (9.09%) Hedge funds
3 1 (9.09%) SWIFT
3 1 (9.09%) French Language
3 1 (9.09%) German Language
3 1 (9.09%) Spanish Language
3 1 (9.09%) QA
3 1 (9.09%) Wiki
3 1 (9.09%) Electronic Trading
3 1 (9.09%) Degree
3 1 (9.09%) MiFID
3 1 (9.09%) JIRA
3 1 (9.09%) Derivative

Customer Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Apache
1 1 (9.09%) Confluence
1 1 (9.09%) JBoss
Business Applications
1 2 (18.18%) Retail-J
Communications & Networking
1 2 (18.18%) TCP/IP
2 1 (9.09%) FTP
Database & Business Intelligence
1 1 (9.09%) MySQL
1 1 (9.09%) SQL Server
Development Applications
1 1 (9.09%) JIRA
1 1 (9.09%) SQL Server Management Studio (SSMS)
General
1 3 (27.27%) Finance
2 2 (18.18%) Retail
3 1 (9.09%) Banking
3 1 (9.09%) Financial Institution
3 1 (9.09%) French Language
3 1 (9.09%) German Language
3 1 (9.09%) Legal
3 1 (9.09%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (9.09%) DHTML
1 1 (9.09%) FIX Protocol
1 1 (9.09%) HTML
Miscellaneous
1 2 (18.18%) EPoS
2 1 (9.09%) Data Centre
2 1 (9.09%) Derivative
2 1 (9.09%) Economics
2 1 (9.09%) Equities
2 1 (9.09%) Equity Derivative
2 1 (9.09%) Foreign Exchange (FX)
2 1 (9.09%) Hedge funds
2 1 (9.09%) Mainframe
2 1 (9.09%) Statistics
2 1 (9.09%) SWIFT
2 1 (9.09%) Wiki
Operating Systems
1 3 (27.27%) Windows
2 1 (9.09%) Linux
2 1 (9.09%) Unix
Processes & Methodologies
1 3 (27.27%) ITIL
2 1 (9.09%) Case Management
2 1 (9.09%) Change Management
2 1 (9.09%) Electronic Trading
2 1 (9.09%) Product Management
2 1 (9.09%) Project Management
Programming Languages
1 2 (18.18%) SQL
2 1 (9.09%) Java
2 1 (9.09%) JavaScript
Qualifications
1 1 (9.09%) Degree
1 1 (9.09%) ITIL Certification
Quality Assurance & Compliance
1 2 (18.18%) SLA
2 1 (9.09%) EMIR
2 1 (9.09%) MiFID
2 1 (9.09%) QA
Systems Management
1 2 (18.18%) AirWatch
Vendors
1 2 (18.18%) Motorola