The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 640 641 646
Rank change year-on-year
+1 +5
Permanent jobs requiring a Customer Support Analyst 5 12 7
As % of all permanent IT jobs located in London 0.012% 0.029% 0.016%
As % of the Job Titles category 0.013% 0.030% 0.017%
Number of salaries quoted 5 11 7
Average salary £32,500 £27,500 £22,000
Average salary % change year-on-year
+18.18% +25.00%
UK excluding London average salary £34,500 £22,500 £20,000
% change year-on-year
+53.33% +12.50%
Customer Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39136 39804 41394
As % of all permanent IT jobs located in London 95.70% 95.78% 95.66%
Number of salaries quoted 33735 33728 33851
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in London

Customer Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the London region.

Customer Support Analyst Salary Trend in London

Customer Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the London region over the 3 months to 11 February 2016.

Customer Support Analyst Salary Histogram in London

Customer Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the London region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +54 2 £24,250 -25.38%
Customer Support Analyst
England

Customer Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 11 February 2016, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 6 (54.55%) ITIL
2 5 (45.45%) SQL
2 5 (45.45%) SLA
2 5 (45.45%) Finance
3 4 (36.36%) Windows
3 4 (36.36%) Linux
3 4 (36.36%) SaaS
3 4 (36.36%) Analytics
4 3 (27.27%) New Relic
4 3 (27.27%) Kibana
4 3 (27.27%) Problem Management
4 3 (27.27%) Agile Software Development
4 3 (27.27%) MySQL
4 3 (27.27%) Unix
4 3 (27.27%) Java
4 3 (27.27%) PL/SQL
4 3 (27.27%) Nagios
5 2 (18.18%) Service Management
5 2 (18.18%) Disaster Recovery
5 2 (18.18%) Management Information System
5 2 (18.18%) MS Office
5 2 (18.18%) MS Excel
5 2 (18.18%) Windows 7
5 2 (18.18%) Data Analytics
5 2 (18.18%) Business Analytics
5 2 (18.18%) Degree
6 1 (9.09%) Windows Server
6 1 (9.09%) KVM
6 1 (9.09%) PCoIP
6 1 (9.09%) Teradici

Customer Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 11 February 2016, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 2 (18.18%) MS Excel
1 2 (18.18%) MS Office
Cloud Services
1 4 (36.36%) SaaS
Communications & Networking
1 1 (9.09%) HTTP
1 1 (9.09%) PCoIP
1 1 (9.09%) SSL
1 1 (9.09%) TCP/IP
Database & Business Intelligence
1 3 (27.27%) MySQL
General
1 5 (45.45%) Finance
2 1 (9.09%) French Language
2 1 (9.09%) Retail
Libraries, Frameworks & Software Standards
1 1 (9.09%) XML
Miscellaneous
1 2 (18.18%) Management Information System
2 1 (9.09%) Data Centre
2 1 (9.09%) Driving Licence
2 1 (9.09%) Grid Computing
2 1 (9.09%) Social Media
Operating Systems
1 4 (36.36%) Linux
1 4 (36.36%) Windows
2 3 (27.27%) Unix
3 2 (18.18%) Windows 7
4 1 (9.09%) Windows Server
Processes & Methodologies
1 6 (54.55%) ITIL
2 4 (36.36%) Analytics
3 3 (27.27%) Agile Software Development
3 3 (27.27%) Problem Management
4 2 (18.18%) Business Analytics
4 2 (18.18%) Data Analytics
4 2 (18.18%) Disaster Recovery
4 2 (18.18%) Service Management
5 1 (9.09%) Asset Management
5 1 (9.09%) Change Management
5 1 (9.09%) E-Commerce
5 1 (9.09%) Investment Management
5 1 (9.09%) Logistics
5 1 (9.09%) Root Cause Analysis
Programming Languages
1 5 (45.45%) SQL
2 3 (27.27%) Java
2 3 (27.27%) PL/SQL
3 1 (9.09%) JavaScript
Qualifications
1 2 (18.18%) Degree
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 1 (9.09%) Active Directory
1 1 (9.09%) KVM
1 1 (9.09%) VMware Infrastructure
1 1 (9.09%) VMware Workstation
Systems Management
1 3 (27.27%) Kibana
1 3 (27.27%) Nagios
Vendors
1 3 (27.27%) New Relic
2 1 (9.09%) Dell
2 1 (9.09%) Facebook
2 1 (9.09%) HP
2 1 (9.09%) Intel
2 1 (9.09%) Teradici
2 1 (9.09%) VMware
London
Real Staffing
Salary: £45000 - £55000 per annum + competitive
Posted: 10 days ago