The first table below looks at the demand for the Customer Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 661 - 668
Rank change year-on-year
- 0
Permanent jobs requiring a Customer Support Analyst 4 0 2
As % of all permanent IT jobs located in London 0.008% - 0.004%
As % of the Job Titles category 0.008% - 0.004%
Number of salaries quoted 4 0 2
Average salary £22,000 - £35,000
UK excluding London average salary £22,500 £18,000 £21,000
% change year-on-year
+25.00% -14.28%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
47128 43468 52649
As % of all permanent IT jobs located in London 93.78% 93.93% 93.86%
Number of salaries quoted 38864 36712 45646
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,500 £77,500 £75,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Customer Support Analyst
England

Customer Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in London

Customer Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the London region.

Customer Support Analyst Salary Trend in London

Customer Support Analyst
Top 25 Related IT Skills in London

For the 6 months to 16 April 2014, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 8 (66.67%) SLA
2 4 (33.33%) Finance
2 4 (33.33%) MS Excel
2 4 (33.33%) MS Office
3 3 (25.00%) Economics
3 3 (25.00%) CFA
3 3 (25.00%) Degree
3 3 (25.00%) QA
3 3 (25.00%) Financial Modelling
3 3 (25.00%) Spreadsheet
3 3 (25.00%) Analytics
3 3 (25.00%) Microsoft
4 1 (8.33%) Active Directory
4 1 (8.33%) Citrix
4 1 (8.33%) Internet
4 1 (8.33%) Reuters
4 1 (8.33%) Bloomberg
4 1 (8.33%) McAfee
4 1 (8.33%) LAN
4 1 (8.33%) WAN
4 1 (8.33%) VPN
4 1 (8.33%) Windows 7
4 1 (8.33%) McAfee ePO
4 1 (8.33%) PowerShell
4 1 (8.33%) Windows

Customer Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 16 April 2014, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 4 (33.33%) MS Excel
1 4 (33.33%) MS Office
2 3 (25.00%) Spreadsheet
Communications & Networking
1 1 (8.33%) Internet
1 1 (8.33%) LAN
1 1 (8.33%) WAN
1 1 (8.33%) VPN
General
1 4 (33.33%) Finance
Miscellaneous
1 3 (25.00%) Economics
Operating Systems
1 1 (8.33%) Windows 7
1 1 (8.33%) Windows
Processes & Methodologies
1 3 (25.00%) Financial Modelling
1 3 (25.00%) Analytics
Programming Languages
1 1 (8.33%) PowerShell
Qualifications
1 3 (25.00%) CFA
1 3 (25.00%) Degree
Quality Assurance & Compliance
1 8 (66.67%) SLA
2 3 (25.00%) QA
System Software
1 1 (8.33%) Active Directory
Systems Management
1 1 (8.33%) McAfee ePO
Vendors
1 3 (25.00%) Microsoft
2 1 (8.33%) Citrix
2 1 (8.33%) Reuters
2 1 (8.33%) Bloomberg
2 1 (8.33%) McAfee