The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 622 632 -
Rank change year-on-year
+10 -
Permanent jobs requiring a Customer Support Analyst 5 5 0
As % of all permanent IT jobs located in London 0.011% 0.011% -
As % of the Job Titles category 0.012% 0.011% -
Number of salaries quoted 5 5 0
Average salary £27,500 £22,000 -
Average salary % change year-on-year
+25.00% -
UK excluding London average salary £22,500 £20,000 £38,500
% change year-on-year
+12.50% -48.05%
Customer Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40970 43753 42052
As % of all permanent IT jobs located in London 93.69% 93.90% 94.05%
Number of salaries quoted 34560 36068 35618
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in London

Customer Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the London region.

Customer Support Analyst Salary Trend in London

Customer Support Analyst
Top 27 Related IT Skills in London

For the 6 months to 31 March 2015, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 9 (75.00%) SQL
1 9 (75.00%) Linux
2 8 (66.67%) PL/SQL
3 7 (58.33%) Nagios
3 7 (58.33%) New Relic
4 6 (50.00%) Kibana
4 6 (50.00%) Incident Management
4 6 (50.00%) SaaS
4 6 (50.00%) UNIX
4 6 (50.00%) MySQL
5 5 (41.67%) ITIL
5 5 (41.67%) SLA
6 4 (33.33%) Logistics
6 4 (33.33%) Change Management
6 4 (33.33%) Java
6 4 (33.33%) E-Commerce
6 4 (33.33%) Problem Management
6 4 (33.33%) Continuous Improvement
7 3 (25.00%) Agile Software Development
7 3 (25.00%) Retail
8 2 (16.67%) CRM
8 2 (16.67%) PaaS
8 2 (16.67%) Degree
8 2 (16.67%) Coaching
9 1 (8.33%) French Language
9 1 (8.33%) German Language
9 1 (8.33%) Toad

Customer Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 31 March 2015, IT jobs across the London region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Cloud Services
1 6 (50.00%) SaaS
2 2 (16.67%) PaaS
Database & Business Intelligence
1 6 (50.00%) MySQL
Development Applications
1 1 (8.33%) Toad
General
1 3 (25.00%) Retail
2 1 (8.33%) French Language
2 1 (8.33%) German Language
Operating Systems
1 9 (75.00%) Linux
2 6 (50.00%) UNIX
Processes & Methodologies
1 6 (50.00%) Incident Management
2 5 (41.67%) ITIL
3 4 (33.33%) E-Commerce
3 4 (33.33%) Change Management
3 4 (33.33%) Problem Management
3 4 (33.33%) Continuous Improvement
3 4 (33.33%) Logistics
4 3 (25.00%) Agile Software Development
5 2 (16.67%) CRM
5 2 (16.67%) Coaching
Programming Languages
1 9 (75.00%) SQL
2 8 (66.67%) PL/SQL
3 4 (33.33%) Java
Qualifications
1 2 (16.67%) Degree
Quality Assurance & Compliance
1 5 (41.67%) SLA
Systems Management
1 7 (58.33%) Nagios
2 6 (50.00%) Kibana
Vendors
1 7 (58.33%) New Relic
London
Arrows Group
Salary: £25000 - £29000 per annum + Bonus + on call
Posted: 4 days ago