The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 529 563 589
Rank change year-on-year
+34 +26
Permanent jobs citing Customer Engagement 80 77 47
As % of all permanent IT jobs located in London 0.183% 0.143% 0.082%
As % of the Processes & Methodologies category 0.231% 0.186% 0.107%
Number of salaries quoted 65 63 29
Average salary £60,000 £57,500 £50,000
Average salary % change year-on-year
+4.34% +15.00%
90% offered a salary of more than £42,500 £26,500 £35,000
10% offered a salary of more than £90,000 £70,000 £85,000
UK excluding London average salary £46,250 £50,000 £43,750
% change year-on-year
-7.50% +14.28%
All Processes & Methodologies
London
Permanent IT job ads with a match in the
Processes & Methodologies category
34701 41461 43779
As % of all permanent IT jobs located in London 79.55% 77.05% 76.12%
Number of salaries quoted 28833 35647 36435
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,000 £35,000 £35,000
10% offered a salary of more than £80,000 £85,000 £80,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

London Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the London region.

London Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the London region over the 3 months to 17 May 2013.

London Customer Engagement Salary Histogram

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
City of London -1 15 £82,500 +57.14%
Barnet - 3 £45,000 -
Southall - 3 £47,500 -
Bromley - 1 £90,000 -
Chiswick - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 57 (31.32%) Finance
2 49 (26.92%) Cisco
3 48 (26.37%) Cisco Certification
4 47 (25.82%) Marketing
5 44 (24.18%) Project Management
6 39 (21.43%) HP
6 39 (21.43%) Change Management
6 39 (21.43%) Cisco ASA
7 29 (15.93%) Social Media
8 28 (15.38%) Business Intelligence
8 28 (15.38%) Windows
9 27 (14.84%) CCNA
10 24 (13.19%) SQL Server
10 24 (13.19%) Microsoft
10 24 (13.19%) UNIX
10 24 (13.19%) Network Security
11 23 (12.64%) E-Commerce
12 22 (12.09%) Wireless
13 21 (11.54%) CheckPoint
13 21 (11.54%) Check Point Certification
13 21 (11.54%) CCNP
13 21 (11.54%) WLAN
13 21 (11.54%) Fortinet
13 21 (11.54%) CCSE
13 21 (11.54%) Sourcefire
13 21 (11.54%) ProCurve
13 21 (11.54%) Cisco Nexus
14 20 (10.99%) XML
15 19 (10.44%) JavaScript
15 19 (10.44%) SQL

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 20 (10.99%) XML
2 17 (9.341%) HTML
3 15 (8.242%) Web Services
4 12 (6.593%) XHTML
5 11 (6.044%) CSS
6 9 (4.945%) jQuery
7 8 (4.396%) .NET
7 8 (4.396%) Ajax
8 6 (3.297%) XSLT
8 6 (3.297%) J2EE
8 6 (3.297%) HTML5
9 5 (2.747%) Google Maps API
9 5 (2.747%) JSON
10 4 (2.198%) Visualforce
10 4 (2.198%) CSS3
10 4 (2.198%) KnockoutJS
10 4 (2.198%) SOAP
11 3 (1.648%) ASP.NET
11 3 (1.648%) Ruby on Rails
11 3 (1.648%) .NET Framework
Application Platforms
1 18 (9.890%) Blackberry Enterprise Server
2 5 (2.747%) Drupal
2 5 (2.747%) SAS
3 4 (2.198%) SharePoint Server
4 2 (1.099%) Force.com
5 1 (0.549%) WebLogic
5 1 (0.549%) Apache
Applications
1 7 (3.846%) Photoshop
2 5 (2.747%) MS Excel
3 2 (1.099%) Fireworks
3 2 (1.099%) Adobe Illustrator
3 2 (1.099%) MS PowerPoint
4 1 (0.549%) SPSS
4 1 (0.549%) MS Office
Communications & Networking
1 39 (21.43%) Cisco ASA
2 24 (13.19%) Network Security
3 22 (12.09%) Wireless
4 21 (11.54%) WLAN
4 21 (11.54%) Cisco Nexus
5 18 (9.890%) FTP
5 18 (9.890%) ISDN
5 18 (9.890%) SNMP
5 18 (9.890%) DSL
5 18 (9.890%) Firewall
6 17 (9.341%) Cisco PIX
7 7 (3.846%) Internet
8 4 (2.198%) Unified Communications
9 3 (1.648%) Wireless Security
9 3 (1.648%) HTTP
10 1 (0.549%) VoIP
10 1 (0.549%) VPN
10 1 (0.549%) SAN
10 1 (0.549%) Intranet
10 1 (0.549%) LDAP
Database & Business Intelligence
1 24 (13.19%) SQL Server
2 18 (9.890%) TOAD
3 12 (6.593%) Data Warehouse
4 9 (4.945%) RDBMS
5 7 (3.846%) Oracle BI EE
6 6 (3.297%) MySQL
6 6 (3.297%) Big Data
7 4 (2.198%) Oracle Exadata
7 4 (2.198%) BusinessObjects
8 1 (0.549%) Oracle 11g
8 1 (0.549%) Data Mining
8 1 (0.549%) DB2
Development Applications
1 10 (5.495%) Dreamweaver
2 5 (2.747%) Balsamiq Mockups
2 5 (2.747%) Axure RP
3 1 (0.549%) Maven
3 1 (0.549%) JUnit
General
1 57 (31.32%) Finance
2 47 (25.82%) Marketing
3 14 (7.692%) Publishing
4 13 (7.143%) Retail
5 9 (4.945%) Banking
6 4 (2.198%) Telecoms
6 4 (2.198%) Legal
6 4 (2.198%) Billing
6 4 (2.198%) French Language
6 4 (2.198%) German Language
7 2 (1.099%) Multimedia
7 2 (1.099%) Electronics
8 1 (0.549%) Manufacturing
8 1 (0.549%) Advertising
8 1 (0.549%) Arabic Language
8 1 (0.549%) Music
8 1 (0.549%) Music Industry
8 1 (0.549%) Retail Banking
Job Titles
1 25 (13.74%) Architect
2 23 (12.64%) Consultant
3 20 (10.99%) Product Manager
4 17 (9.341%) Solutions Architect
5 15 (8.242%) Network Engineer
5 15 (8.242%) Analyst
6 14 (7.692%) Developer
7 13 (7.143%) Cisco Engineer
8 12 (6.593%) Cisco Network Engineer
9 10 (5.495%) Team Leader
10 9 (4.945%) Business Analyst
11 8 (4.396%) Senior Manager
11 8 (4.396%) Security Consultant
12 7 (3.846%) Junior
13 6 (3.297%) Project Manager
13 6 (3.297%) Data Manager
13 6 (3.297%) Security Engineer
13 6 (3.297%) E-Commerce Manager
13 6 (3.297%) NOC Engineer
14 5 (2.747%) PHP Web Developer
Miscellaneous
1 29 (15.93%) Social Media
2 11 (6.044%) Management Information System
3 8 (4.396%) SaaS
3 8 (4.396%) Mobile App
4 5 (2.747%) Enterprise Software
4 5 (2.747%) Digital Media
5 4 (2.198%) Data Integration
5 4 (2.198%) Web 2.0
6 3 (1.648%) RIA
6 3 (1.648%) Hedge funds
7 2 (1.099%) Mobile Payment
7 2 (1.099%) EFT
7 2 (1.099%) Graphic Design
7 2 (1.099%) Copywriting
8 1 (0.549%) Device Driver
8 1 (0.549%) Economics
8 1 (0.549%) Mobile Banking
Operating Systems
1 28 (15.38%) Windows
2 24 (13.19%) UNIX
3 9 (4.945%) Linux
Processes & Methodologies
1 44 (24.18%) Project Management
2 39 (21.43%) Change Management
3 28 (15.38%) Business Intelligence
4 23 (12.64%) E-Commerce
5 18 (9.890%) Fault Management
6 17 (9.341%) Network Management
7 16 (8.791%) SEO
7 16 (8.791%) Stakeholder Management
8 15 (8.242%) Analytics
9 13 (7.143%) Product Management
10 11 (6.044%) CRM
11 10 (5.495%) Business Development
11 10 (5.495%) Market Research
12 9 (4.945%) Data Analysis
12 9 (4.945%) PRINCE2
13 8 (4.396%) Scrum
13 8 (4.396%) Web Development
13 8 (4.396%) Financial Modelling
13 8 (4.396%) Online Marketing
13 8 (4.396%) Digital Marketing
Programming Languages
1 19 (10.44%) JavaScript
1 19 (10.44%) SQL
2 11 (6.044%) Java
3 5 (2.747%) XPath
3 5 (2.747%) PHP
3 5 (2.747%) Apex Code
4 3 (1.648%) Perl
5 2 (1.099%) C
6 1 (0.549%) PowerShell
Qualifications
1 48 (26.37%) Cisco Certification
2 27 (14.84%) CCNA
3 21 (11.54%) CCNP
3 21 (11.54%) Check Point Certification
3 21 (11.54%) CCSE
4 14 (7.692%) Degree
5 4 (2.198%) CCDA
6 2 (1.099%) PRINCE2 Certification
6 2 (1.099%) MBA
7 1 (0.549%) PRINCE2 Practitioner
7 1 (0.549%) Security Cleared
7 1 (0.549%) MCITP
7 1 (0.549%) ACCA
7 1 (0.549%) CIMA
7 1 (0.549%) Microsoft Certification
7 1 (0.549%) MCSE
7 1 (0.549%) MCSA
Quality Assurance & Compliance
1 8 (4.396%) SLA
2 5 (2.747%) QA
3 4 (2.198%) Data Quality
4 1 (0.549%) PCI DSS
4 1 (0.549%) ISO/IEC 27001
Systems Management
1 18 (9.890%) OpenView
1 18 (9.890%) CiscoWorks
1 18 (9.890%) Nagios
2 9 (4.945%) Cisco CUCM
Vendors
1 49 (26.92%) Cisco
2 39 (21.43%) HP
3 24 (13.19%) Microsoft
4 21 (11.54%) CheckPoint
4 21 (11.54%) Fortinet
4 21 (11.54%) ProCurve
4 21 (11.54%) Sourcefire
5 18 (9.890%) SolarWinds
6 15 (8.242%) Oracle
7 11 (6.044%) Netezza
8 10 (5.495%) Twitter
8 10 (5.495%) Teradata
9 9 (4.945%) Alias
9 9 (4.945%) Facebook
9 9 (4.945%) SAP
10 8 (4.396%) Google
11 5 (2.747%) Salesforce.com
11 5 (2.747%) Cognizant
12 4 (2.198%) Hyperion
12 4 (2.198%) Informatica
London With UK Travel
My client a leading eCommerce consultancy are looking for an eCommerce BA to join them in gathering requirements from their ever expanding client base.Overview:Responsible for engaging...
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Salary: £0 - £70,000 per year
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