The first table below looks at the demand for the Customer Support Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 616 596 605
Rank change year-on-year
-20 +9
Permanent jobs requiring a Customer Support Engineer 30 6 28
As % of all permanent IT jobs located in London 0.062% 0.014% 0.054%
As % of the Job Titles category 0.066% 0.014% 0.057%
Number of salaries quoted 25 6 24
Average salary £31,500 £25,000 £38,750
Average salary % change year-on-year
+26.00% -35.48%
90% offered a salary of more than £22,000 £21,500 £26,650
10% offered a salary of more than £50,500 £34,000 £60,000
UK excluding London average salary £46,250 £21,500 £30,000
% change year-on-year
+115.11% -28.33%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
45135 41404 48816
As % of all permanent IT jobs located in London 93.36% 93.46% 94.52%
Number of salaries quoted 37931 34643 42521
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Customer Support Engineer
England

Customer Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the London region.

Customer Support Engineer Salary Trend in London

Customer Support Engineer
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the London region over the 3 months to 25 July 2014.

Customer Support Engineer Salary Histogram in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ilford - 6 £22,000 -
City of London -11 2 £55,000 +61.76%
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 25 July 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 42 (77.78%) Windows
2 33 (61.11%) Windows Server 2008
3 30 (55.56%) Windows Server 2003
4 29 (53.70%) Wireless
5 20 (37.04%) Citrix
5 20 (37.04%) Microsoft
5 20 (37.04%) DNS
5 20 (37.04%) VMware
6 18 (33.33%) VMware Infrastructure
7 17 (31.48%) Internet
7 17 (31.48%) Service Delivery
8 16 (29.63%) DHCP
8 16 (29.63%) Linux
8 16 (29.63%) MS Excel
8 16 (29.63%) Windows Server 2012
9 15 (27.78%) Degree
9 15 (27.78%) Management Information System
10 14 (25.93%) Red Hat
10 14 (25.93%) TCP/IP
11 13 (24.07%) Windows XP
11 13 (24.07%) MS Exchange
11 13 (24.07%) MS Office
11 13 (24.07%) Active Directory
11 13 (24.07%) Windows Vista
11 13 (24.07%) Exchange Server 2003
11 13 (24.07%) Exchange Server 2010
11 13 (24.07%) Apple iOS
11 13 (24.07%) Software Distribution
11 13 (24.07%) Exchange Server 2007
12 12 (22.22%) Computer Science

Customer Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 25 July 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (24.07%) MS Exchange
1 13 (24.07%) Exchange Server 2003
1 13 (24.07%) Exchange Server 2007
1 13 (24.07%) Exchange Server 2010
2 5 (9.26%) Apache
3 4 (7.41%) IIS
4 1 (1.85%) Node.js
Applications
1 16 (29.63%) MS Excel
2 13 (24.07%) MS Office
Cloud Services
1 3 (5.56%) SaaS
Communications & Networking
1 29 (53.70%) Wireless
2 20 (37.04%) DNS
3 17 (31.48%) Internet
4 16 (29.63%) DHCP
5 14 (25.93%) TCP/IP
6 11 (20.37%) SSH
7 10 (18.52%) Ethereal
7 10 (18.52%) Wireshark
7 10 (18.52%) Ethernet
7 10 (18.52%) tcpdump
8 8 (14.81%) SAN
8 8 (14.81%) Wi-Fi
9 5 (9.26%) NAS
10 4 (7.41%) Firewall
11 1 (1.85%) SSL
11 1 (1.85%) PBX
11 1 (1.85%) IP Telephony
11 1 (1.85%) Unified Communications
Database & Business Intelligence
1 11 (20.37%) PostgreSQL
1 11 (20.37%) MySQL
2 8 (14.81%) Big Data
3 3 (5.56%) SQL Server
4 1 (1.85%) Hadoop
4 1 (1.85%) MongoDB
4 1 (1.85%) Riak
General
1 8 (14.81%) Telecoms
1 8 (14.81%) Retail
2 3 (5.56%) German Language
2 3 (5.56%) Finance
2 3 (5.56%) Banking
Libraries, Frameworks & Software Standards
1 8 (14.81%) XML
2 5 (9.26%) Web Services
3 3 (5.56%) HTML
Miscellaneous
1 15 (27.78%) Management Information System
2 12 (22.22%) Computer Science
3 5 (9.26%) Replication
4 2 (3.70%) Enterprise Software
Operating Systems
1 42 (77.78%) Windows
2 33 (61.11%) Windows Server 2008
3 30 (55.56%) Windows Server 2003
4 16 (29.63%) Linux
4 16 (29.63%) Windows Server 2012
5 13 (24.07%) Apple iOS
5 13 (24.07%) Windows Vista
5 13 (24.07%) Windows XP
6 12 (22.22%) UNIX
7 10 (18.52%) CentOS
7 10 (18.52%) Fedora
8 5 (9.26%) Solaris
9 4 (7.41%) Debian
10 3 (5.56%) Ubuntu
Processes & Methodologies
1 17 (31.48%) Service Delivery
2 13 (24.07%) Software Distribution
3 11 (20.37%) Incident Management
3 11 (20.37%) Network Management
4 10 (18.52%) Network Architecture
5 9 (16.67%) Video Analytics
5 9 (16.67%) Analytics
6 4 (7.41%) Load Balancing
6 4 (7.41%) Validation
6 4 (7.41%) ITIL
6 4 (7.41%) PRINCE2
6 4 (7.41%) Service Management
7 2 (3.70%) Time Management
Programming Languages
1 12 (22.22%) SQL
2 11 (20.37%) Java
3 10 (18.52%) Python
3 10 (18.52%) Shell Script
3 10 (18.52%) AWK
3 10 (18.52%) Korn
3 10 (18.52%) Bourne shell
3 10 (18.52%) Bash Shell
3 10 (18.52%) sed
3 10 (18.52%) Perl
4 5 (9.26%) C
4 5 (9.26%) C++
5 3 (5.56%) JavaScript
6 1 (1.85%) Ruby
6 1 (1.85%) PHP
Qualifications
1 15 (27.78%) Degree
2 5 (9.26%) Postgraduate
3 4 (7.41%) CIMA
3 4 (7.41%) CIPD
3 4 (7.41%) SC Cleared
3 4 (7.41%) Security Cleared
Quality Assurance & Compliance
1 4 (7.41%) SLA
System Software
1 18 (33.33%) VMware Infrastructure
2 13 (24.07%) Active Directory
3 1 (1.85%) Xen
3 1 (1.85%) KVM
3 1 (1.85%) NFS
Systems Management
1 10 (18.52%) YUM
2 4 (7.41%) FortiGate
2 4 (7.41%) NetBackup
3 1 (1.85%) ZABBIX
3 1 (1.85%) Munin
3 1 (1.85%) Nagios
Vendors
1 20 (37.04%) Microsoft
1 20 (37.04%) Citrix
1 20 (37.04%) VMware
2 14 (25.93%) Red Hat
3 8 (14.81%) CA
4 4 (7.41%) Nokia
4 4 (7.41%) Veritas
4 4 (7.41%) Sun
4 4 (7.41%) IBM
4 4 (7.41%) CheckPoint
4 4 (7.41%) Fortinet
5 3 (5.56%) Salesforce.com
5 3 (5.56%) Oracle
6 1 (1.85%) Nortel
6 1 (1.85%) Avaya