The first table below looks at the demand for the Customer Support Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Customer Support Engineer
Rank 601 618 638
Rank change year-on-year
+17 +20
Permanent jobs requiring a Customer Support Engineer 3 23 4
As % of all permanent IT jobs located in London 0.007% 0.043% 0.007%
As % of the Job Titles category 0.007% 0.046% 0.007%
Number of salaries quoted 3 20 4
Average salary £21,500 £37,500 £27,500
Average salary % change year-on-year
-42.66% +36.36%
UK excluding London average salary £21,000 £27,500 £35,000
% change year-on-year
-23.63% -21.42%
All Job Titles
London
Permanent IT job ads with a match in the
Job Titles category
40671 50354 54941
As % of all permanent IT jobs located in London 93.40% 93.93% 93.57%
Number of salaries quoted 34205 43701 46341
Average salary £50,000 £50,000 £52,500
Average salary % change year-on-year
- -4.76%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £75,000 £80,000 £77,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Customer Support Engineer
England

Customer Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer across the London region as a proportion of the total demand within the Job Titles category.

London Customer Support Engineer Jobs Demand Trend

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the London region.

London Customer Support Engineer Salary Trend

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the London region over the 3 months to 23 May 2013.

London Customer Support Engineer Salary Histogram

Customer Support Engineer
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
City of London +8 1 £40,000 +14.28%
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 2 (28.57%) Telecoms
1 2 (28.57%) Degree
1 2 (28.57%) SQL
1 2 (28.57%) Windows
1 2 (28.57%) VoIP
2 1 (14.29%) Business Intelligence
2 1 (14.29%) RDBMS
2 1 (14.29%) SLA
2 1 (14.29%) Cisco
2 1 (14.29%) Microsoft
2 1 (14.29%) Microsoft Certification
2 1 (14.29%) Avaya
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Shell Script
2 1 (14.29%) Linux
2 1 (14.29%) MCSE
2 1 (14.29%) MCSA
2 1 (14.29%) MS Excel
2 1 (14.29%) Broadband
2 1 (14.29%) PBX
2 1 (14.29%) Oracle
2 1 (14.29%) HNC
2 1 (14.29%) UNIX
2 1 (14.29%) Computer Science
2 1 (14.29%) Mandarin Language
2 1 (14.29%) Cantonese Language
2 1 (14.29%) French Language
2 1 (14.29%) Russian Language
2 1 (14.29%) Spanish Language
2 1 (14.29%) VMware Infrastructure

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Applications
1 1 (14.29%) MS Excel
Communications & Networking
1 2 (28.57%) VoIP
2 1 (14.29%) Broadband
2 1 (14.29%) PBX
Database & Business Intelligence
1 1 (14.29%) RDBMS
General
1 2 (28.57%) Telecoms
2 1 (14.29%) Mandarin Language
2 1 (14.29%) Cantonese Language
2 1 (14.29%) French Language
2 1 (14.29%) Russian Language
2 1 (14.29%) Spanish Language
2 1 (14.29%) Finance
2 1 (14.29%) Back Office
2 1 (14.29%) Electronics
Miscellaneous
1 1 (14.29%) Computer Science
1 1 (14.29%) Video on Demand
1 1 (14.29%) Mobile App
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Linux
2 1 (14.29%) UNIX
2 1 (14.29%) Windows Server 2008
Processes & Methodologies
1 1 (14.29%) Business Intelligence
1 1 (14.29%) Capacity Planning
1 1 (14.29%) Change Control
1 1 (14.29%) Service Management
Programming Languages
1 2 (28.57%) SQL
2 1 (14.29%) Shell Script
2 1 (14.29%) PL/SQL
Qualifications
1 2 (28.57%) Degree
2 1 (14.29%) Microsoft Certification
2 1 (14.29%) MCSE
2 1 (14.29%) MCSA
2 1 (14.29%) HNC
2 1 (14.29%) MCITP
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 1 (14.29%) VMware Infrastructure
Vendors
1 1 (14.29%) Cisco
1 1 (14.29%) Microsoft
1 1 (14.29%) Avaya
1 1 (14.29%) Oracle
1 1 (14.29%) CyberTech
1 1 (14.29%) VMware
London
My client is searching for an enthusiastic graduate to join the support engineer team to provide first line customer communication via phone and via email. This is an...
Hays Specialist Recruitment
Salary: £20000.00 - £23000.00 per annum
Posted: 4 May 2013
West London
My client is searching for an enthusiastic graduate to join the support engineer team to provide first line customer communication via phone and via email.
Hays Specialist Recruitment
Salary: £20000.00 - £23000.00 per annum
Posted: 15 May 2013
London
Broad, but not necessarily deep, technical knowledge across IT infrastructure and applications - Windows, Linux, TCP/IP, scripting etc. Desirable Experience An IT related degree or equivalent experience... Keywords/...
Deanslist Limited
Salary: From £35,000 to £45,000 per annum + benefits (including stock options)
Posted: 20 May 2013