The first table below looks at the demand for the Customer Support Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 641 613 639
Rank change year-on-year
-28 +26
Permanent jobs requiring a Customer Support Engineer 24 2 31
As % of all permanent IT jobs located in London 0.048% 0.004% 0.055%
As % of the Job Titles category 0.051% 0.005% 0.059%
Number of salaries quoted 24 2 29
Average salary £25,500 £38,000 £31,500
Average salary % change year-on-year
-32.89% +20.63%
UK excluding London average salary £31,500 £21,000 £23,000
% change year-on-year
+50.00% -8.69%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
47128 43468 52649
As % of all permanent IT jobs located in London 93.78% 93.93% 93.86%
Number of salaries quoted 38864 36712 45646
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,500 £77,500 £75,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Customer Support Engineer
England

Customer Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the London region.

Customer Support Engineer Salary Trend in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hackney - 18 £25,500 -
Uxbridge - 3 £35,000 -
City of London - 1 £27,500 - 1
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 16 April 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 22 (78.57%) Windows Server 2003
1 22 (78.57%) Wireless
1 22 (78.57%) Windows
1 22 (78.57%) Windows Server 2008
2 20 (71.43%) Service Delivery
3 18 (64.29%) VMware
3 18 (64.29%) MS Excel
3 18 (64.29%) DHCP
3 18 (64.29%) DNS
3 18 (64.29%) Citrix
3 18 (64.29%) VMware Infrastructure
3 18 (64.29%) Windows Server 2012
4 14 (50.00%) Network Management
4 14 (50.00%) Incident Management
5 7 (25.00%) Microsoft
6 4 (14.29%) Exchange Server 2003
6 4 (14.29%) Windows Vista
6 4 (14.29%) Exchange Server 2007
6 4 (14.29%) Management Information System
6 4 (14.29%) Internet
6 4 (14.29%) Active Directory
6 4 (14.29%) MS Office
6 4 (14.29%) Windows XP
6 4 (14.29%) MS Exchange
6 4 (14.29%) Apple iOS
6 4 (14.29%) Software Distribution
6 4 (14.29%) Exchange Server 2010
7 3 (10.71%) German Language
8 1 (3.57%) Telecoms
8 1 (3.57%) Time Management

Customer Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 16 April 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (14.29%) Exchange Server 2003
1 4 (14.29%) Exchange Server 2007
1 4 (14.29%) MS Exchange
1 4 (14.29%) Exchange Server 2010
Applications
1 18 (64.29%) MS Excel
2 4 (14.29%) MS Office
Communications & Networking
1 22 (78.57%) Wireless
2 18 (64.29%) DHCP
2 18 (64.29%) DNS
3 4 (14.29%) Internet
4 1 (3.57%) IP Telephony
4 1 (3.57%) LAN
4 1 (3.57%) PBX
4 1 (3.57%) WAN
4 1 (3.57%) Unified Communications
General
1 3 (10.71%) German Language
2 1 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.57%) Java RMI
Miscellaneous
1 4 (14.29%) Management Information System
2 1 (3.57%) Computer Science
Operating Systems
1 22 (78.57%) Windows Server 2003
1 22 (78.57%) Windows
1 22 (78.57%) Windows Server 2008
2 18 (64.29%) Windows Server 2012
3 4 (14.29%) Windows Vista
3 4 (14.29%) Windows XP
3 4 (14.29%) Apple iOS
Processes & Methodologies
1 20 (71.43%) Service Delivery
2 14 (50.00%) Network Management
2 14 (50.00%) Incident Management
3 4 (14.29%) Software Distribution
4 1 (3.57%) Time Management
Qualifications
1 1 (3.57%) Degree
1 1 (3.57%) HNC
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 18 (64.29%) VMware Infrastructure
2 4 (14.29%) Active Directory
Vendors
1 18 (64.29%) VMware
1 18 (64.29%) Citrix
2 7 (25.00%) Microsoft
3 1 (3.57%) Nortel
3 1 (3.57%) Avaya
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