The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 592 623 631
Rank change year-on-year
+31 +8
Permanent jobs requiring a Customer Support Engineer 26 8 10
As % of all permanent IT jobs located in London 0.058% 0.018% 0.021%
As % of the Job Titles category 0.062% 0.019% 0.022%
Number of salaries quoted 22 8 6
Average salary £24,000 £25,000 £38,000
Average salary % change year-on-year
-4.00% -34.21%
90% offered a salary of more than £22,000 £24,775 £36,500
10% offered a salary of more than £45,000 £40,000 £50,000
UK excluding London average salary £23,000 £21,500 £30,000
% change year-on-year
+6.97% -28.33%
Customer Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41989 42637 45857
As % of all permanent IT jobs located in London 93.67% 93.89% 94.49%
Number of salaries quoted 35276 35908 39523
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in London

Customer Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer across the London region.

Customer Support Engineer Salary Trend in London

Customer Support Engineer
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Customer Support Engineer across the London region over the 3 months to 22 October 2014.

Customer Support Engineer Salary Histogram in London

Customer Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the London region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 10 £45,000 +12.50%
Customer Support Engineer
England

Customer Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 22 October 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 44 (77.19%) Windows
2 28 (49.12%) Linux
2 28 (49.12%) Windows Server 2008
3 27 (47.37%) Internet
3 27 (47.37%) Microsoft
4 24 (42.11%) Active Directory
4 24 (42.11%) Windows Server 2003
4 24 (42.11%) Management Information System
4 24 (42.11%) MS Exchange
4 24 (42.11%) Analytical Skills
5 23 (40.35%) Wireless
6 22 (38.60%) Exchange Server 2003
6 22 (38.60%) Windows Vista
6 22 (38.60%) Exchange Server 2007
6 22 (38.60%) Exchange Server 2010
6 22 (38.60%) Apple iOS
6 22 (38.60%) Windows XP
6 22 (38.60%) MS Office
6 22 (38.60%) Software Distribution
7 18 (31.58%) UNIX
7 18 (31.58%) Computer Science
8 16 (28.07%) Degree
9 15 (26.32%) SSH
9 15 (26.32%) PostgreSQL
9 15 (26.32%) MySQL
9 15 (26.32%) Red Hat
9 15 (26.32%) TCP/IP
10 14 (24.56%) Java
10 14 (24.56%) SQL
11 12 (21.05%) Python

Customer Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 22 October 2014, IT jobs across the London region that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (42.11%) MS Exchange
2 22 (38.60%) Exchange Server 2003
2 22 (38.60%) Exchange Server 2007
2 22 (38.60%) Exchange Server 2010
3 10 (17.54%) Apache
4 5 (8.77%) IIS
4 5 (8.77%) Node.js
Applications
1 22 (38.60%) MS Office
2 2 (3.51%) Final Cut Pro
2 2 (3.51%) Adobe After Effects
2 2 (3.51%) Photoshop
3 1 (1.75%) MS Excel
Cloud Services
1 4 (7.02%) Joyent
2 2 (3.51%) SaaS
Communications & Networking
1 27 (47.37%) Internet
2 23 (40.35%) Wireless
3 15 (26.32%) SSH
3 15 (26.32%) TCP/IP
4 10 (17.54%) Ethernet
4 10 (17.54%) Wireshark
4 10 (17.54%) Ethereal
4 10 (17.54%) NAS
4 10 (17.54%) tcpdump
5 8 (14.04%) Wi-Fi
5 8 (14.04%) SAN
6 6 (10.53%) DNS
7 5 (8.77%) SSL
7 5 (8.77%) Firewall
8 1 (1.75%) DHCP
Database & Business Intelligence
1 15 (26.32%) PostgreSQL
1 15 (26.32%) MySQL
2 8 (14.04%) Big Data
3 5 (8.77%) Riak
3 5 (8.77%) MongoDB
3 5 (8.77%) Hadoop
4 2 (3.51%) SQL Server
4 2 (3.51%) Oracle Database
Development Applications
1 2 (3.51%) Toad
General
1 10 (17.54%) Retail
2 7 (12.28%) Telecoms
3 2 (3.51%) Finance
3 2 (3.51%) Banking
Libraries, Frameworks & Software Standards
1 7 (12.28%) XML
2 4 (7.02%) Web Services
3 3 (5.26%) OpenGL
3 3 (5.26%) OpenGL ES
4 2 (3.51%) HTML
Miscellaneous
1 24 (42.11%) Management Information System
1 24 (42.11%) Analytical Skills
2 18 (31.58%) Computer Science
3 5 (8.77%) Replication
4 3 (5.26%) Device Driver
4 3 (5.26%) Embedded Systems
5 2 (3.51%) Mathematics
5 2 (3.51%) Physics
5 2 (3.51%) Enterprise Software
Operating Systems
1 44 (77.19%) Windows
2 28 (49.12%) Linux
2 28 (49.12%) Windows Server 2008
3 24 (42.11%) Windows Server 2003
4 22 (38.60%) Windows Vista
4 22 (38.60%) Apple iOS
4 22 (38.60%) Windows XP
5 18 (31.58%) UNIX
6 10 (17.54%) Solaris
6 10 (17.54%) Fedora
6 10 (17.54%) CentOS
7 5 (8.77%) Debian
8 4 (7.02%) Ubuntu
9 3 (5.26%) Android
10 2 (3.51%) Windows 7
10 2 (3.51%) Mac OS X
11 1 (1.75%) Windows Server 2012
Processes & Methodologies
1 22 (38.60%) Software Distribution
2 10 (17.54%) Network Architecture
3 9 (15.79%) Analytics
3 9 (15.79%) Video Analytics
4 7 (12.28%) Mentoring
5 5 (8.77%) Service Management
5 5 (8.77%) ITIL
5 5 (8.77%) PRINCE2
5 5 (8.77%) Load Balancing
5 5 (8.77%) Validation
5 5 (8.77%) Line Management
6 3 (5.26%) Service Delivery
7 2 (3.51%) Time Management
7 2 (3.51%) CRM
8 1 (1.75%) Coaching
8 1 (1.75%) E-Commerce
8 1 (1.75%) Logistics
8 1 (1.75%) Software Engineering
Programming Languages
1 14 (24.56%) Java
1 14 (24.56%) SQL
2 12 (21.05%) Python
3 10 (17.54%) Perl
3 10 (17.54%) Shell Script
3 10 (17.54%) AWK
3 10 (17.54%) Korn
3 10 (17.54%) Bourne shell
3 10 (17.54%) Bash Shell
3 10 (17.54%) sed
4 7 (12.28%) C++
5 5 (8.77%) PHP
5 5 (8.77%) C
5 5 (8.77%) Ruby
6 2 (3.51%) PL/SQL
6 2 (3.51%) JavaScript
Qualifications
1 16 (28.07%) Degree
2 5 (8.77%) CIMA
2 5 (8.77%) Postgraduate
2 5 (8.77%) CIPD
2 5 (8.77%) SC Cleared
2 5 (8.77%) Security Cleared
Quality Assurance & Compliance
1 6 (10.53%) SLA
System Software
1 24 (42.11%) Active Directory
2 5 (8.77%) NFS
2 5 (8.77%) Xen
2 5 (8.77%) VMware Infrastructure
2 5 (8.77%) KVM
Systems Management
1 10 (17.54%) YUM
2 5 (8.77%) Nagios
2 5 (8.77%) NetBackup
2 5 (8.77%) ZABBIX
2 5 (8.77%) Munin
2 5 (8.77%) FortiGate
3 2 (3.51%) SCCM
Vendors
1 27 (47.37%) Microsoft
2 15 (26.32%) Red Hat
3 8 (14.04%) Citrix
3 8 (14.04%) CA
4 6 (10.53%) VMware
5 5 (8.77%) IBM
5 5 (8.77%) Nokia
5 5 (8.77%) Veritas
5 5 (8.77%) CheckPoint
5 5 (8.77%) Sun
5 5 (8.77%) Fortinet
6 4 (7.02%) Oracle
6 4 (7.02%) Salesforce.com
7 2 (3.51%) Autodesk
7 2 (3.51%) Adobe