The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 587 608 608
Rank change year-on-year
+21 0
Permanent jobs requiring a Help Desk Engineer 43 13 19
As % of all permanent IT jobs located in London 0.098% 0.029% 0.040%
As % of the Job Titles category 0.10% 0.031% 0.043%
Number of salaries quoted 41 13 18
Average salary £27,500 £27,500 £28,500
Average salary % change year-on-year
- -3.50%
90% offered a salary of more than £22,000 £23,400 £22,500
10% offered a salary of more than £35,000 £42,200 £34,650
UK excluding London average salary £21,500 £22,500 £22,000
% change year-on-year
-4.44% +2.27%
Help Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41068 41891 44489
As % of all permanent IT jobs located in London 93.90% 93.97% 94.41%
Number of salaries quoted 35022 34487 38469
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,500 £75,000 £78,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in London

Help Desk Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the London region.

Help Desk Engineer Salary Trend in London

Help Desk Engineer
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Engineer across the London region over the 3 months to 24 December 2014.

Help Desk Engineer Salary Histogram in London

Help Desk Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 5 £27,500 -30.37% 2
Croydon - 1 £22,000 -
Help Desk Engineer
England

Help Desk Engineer
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT jobs across the London region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 45 (75.00%) Windows
2 36 (60.00%) Active Directory
3 34 (56.67%) Microsoft
4 28 (46.67%) MS Excel
4 28 (46.67%) Windows 7
5 18 (30.00%) MS Office
6 17 (28.33%) DNS
6 17 (28.33%) VMware
6 17 (28.33%) Windows Server 2008
7 16 (26.67%) Microsoft Certification
7 16 (26.67%) Windows Server 2012
8 15 (25.00%) Windows Server 2003
9 14 (23.33%) Windows 8
10 13 (21.67%) Windows XP
11 12 (20.00%) DHCP
11 12 (20.00%) Firewall
12 11 (18.33%) ITIL
12 11 (18.33%) MS Exchange
12 11 (18.33%) Hyper-V
13 10 (16.67%) MCSE
13 10 (16.67%) LAN
13 10 (16.67%) WAN
13 10 (16.67%) VMware Infrastructure
14 8 (13.33%) Cisco
14 8 (13.33%) Symantec
14 8 (13.33%) Exchange Server 2013
15 7 (11.67%) MCSA
15 7 (11.67%) VPN
15 7 (11.67%) Citrix
15 7 (11.67%) Blackberry Enterprise Server

Help Desk Engineer
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT jobs across the London region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (18.33%) MS Exchange
2 8 (13.33%) Exchange Server 2013
3 7 (11.67%) Exchange Server 2010
3 7 (11.67%) Exchange Server 2007
3 7 (11.67%) Blackberry Enterprise Server
4 4 (6.67%) Exchange Server 2003
5 2 (3.33%) Lync
6 1 (1.67%) IIS
6 1 (1.67%) SharePoint
Applications
1 28 (46.67%) MS Excel
2 18 (30.00%) MS Office
3 1 (1.67%) MS Visio
3 1 (1.67%) MS PowerPoint
Business Applications
1 1 (1.67%) SAP Oil and Gas
1 1 (1.67%) Dynamics CRM
Cloud Services
1 2 (3.33%) Office 365
2 1 (1.67%) Google Apps
Communications & Networking
1 17 (28.33%) DNS
2 12 (20.00%) DHCP
2 12 (20.00%) Firewall
3 10 (16.67%) WAN
3 10 (16.67%) LAN
4 7 (11.67%) VPN
5 6 (10.00%) TCP/IP
6 2 (3.33%) SSL
6 2 (3.33%) SAN
6 2 (3.33%) Wi-Fi
6 2 (3.33%) IP Telephony
6 2 (3.33%) NAS
7 1 (1.67%) 4G
7 1 (1.67%) Wireless
7 1 (1.67%) Internet
7 1 (1.67%) PBX
7 1 (1.67%) VoIP
Database & Business Intelligence
1 3 (5.00%) SQL Server
2 2 (3.33%) SQL Server 2000
3 1 (1.67%) FileMaker
General
1 7 (11.67%) Finance
2 6 (10.00%) Legal
3 3 (5.00%) Law
3 3 (5.00%) Telecoms
3 3 (5.00%) Marketing
4 1 (1.67%) Electronics
4 1 (1.67%) Manufacturing
4 1 (1.67%) Publishing
4 1 (1.67%) Banking
Libraries, Frameworks & Software Standards
1 3 (5.00%) COM
Miscellaneous
1 4 (6.67%) Blackberry
2 2 (3.33%) Thin Client
2 2 (3.33%) Analytical Skills
2 2 (3.33%) Graphic Design
2 2 (3.33%) Fat Client
3 1 (1.67%) Hedge funds
3 1 (1.67%) Digital Media
3 1 (1.67%) DTV
3 1 (1.67%) SecurID
Operating Systems
1 45 (75.00%) Windows
2 28 (46.67%) Windows 7
3 17 (28.33%) Windows Server 2008
4 16 (26.67%) Windows Server 2012
5 15 (25.00%) Windows Server 2003
6 14 (23.33%) Windows 8
7 13 (21.67%) Windows XP
8 5 (8.33%) Mac OS X
9 3 (5.00%) Windows Vista
10 1 (1.67%) Mac OS X Server
Processes & Methodologies
1 11 (18.33%) ITIL
2 3 (5.00%) CRM
2 3 (5.00%) Service Management
2 3 (5.00%) Mentoring
3 2 (3.33%) Root Cause Analysis
3 2 (3.33%) Incident Management
4 1 (1.67%) Digital Marketing
4 1 (1.67%) Time Management
4 1 (1.67%) Network Management
4 1 (1.67%) SIEM
4 1 (1.67%) Change Control
4 1 (1.67%) Service Desk Management
4 1 (1.67%) Low Latency
4 1 (1.67%) Software Licensing
4 1 (1.67%) Service Delivery
4 1 (1.67%) ITSM
4 1 (1.67%) Programme Management
4 1 (1.67%) Document Management
4 1 (1.67%) ERP
4 1 (1.67%) Business Intelligence
Programming Languages
1 2 (3.33%) SQL
Qualifications
1 16 (26.67%) Microsoft Certification
2 10 (16.67%) MCSE
3 7 (11.67%) MCSA
4 6 (10.00%) MCP
4 6 (10.00%) Degree
5 5 (8.33%) MCITP
5 5 (8.33%) ITIL Certification
6 4 (6.67%) CCNA
6 4 (6.67%) Cisco Certification
7 2 (3.33%) VMware Certified Professional (VCP)
7 2 (3.33%) MCTS
7 2 (3.33%) Security Cleared
7 2 (3.33%) ITIL Foundation Certificate
8 1 (1.67%) SC Cleared
8 1 (1.67%) CCNP
Quality Assurance & Compliance
1 6 (10.00%) SLA
System Software
1 36 (60.00%) Active Directory
2 11 (18.33%) Hyper-V
3 10 (16.67%) VMware Infrastructure
4 3 (5.00%) vSphere
5 1 (1.67%) XenApp
5 1 (1.67%) XenServer
5 1 (1.67%) Terminal Server
5 1 (1.67%) VMware ESX
5 1 (1.67%) VMware Workstation
Systems Management
1 7 (11.67%) SCCM
2 5 (8.33%) Symantec Endpoint Protection
3 3 (5.00%) Backup Exec
4 2 (3.33%) ARCserve
4 2 (3.33%) SCOM
5 1 (1.67%) Norton AntiVirus
5 1 (1.67%) NetBackup
5 1 (1.67%) Nagios
Vendors
1 34 (56.67%) Microsoft
2 17 (28.33%) VMware
3 8 (13.33%) Symantec
3 8 (13.33%) Cisco
4 7 (11.67%) Citrix
5 6 (10.00%) Apple
6 4 (6.67%) McAfee
7 3 (5.00%) Juniper
7 3 (5.00%) SolarWinds
7 3 (5.00%) Bloomberg
8 2 (3.33%) Fidessa
8 2 (3.33%) Reuters
9 1 (1.67%) Clearswift
9 1 (1.67%) Mitel
9 1 (1.67%) Google
9 1 (1.67%) LANDesk
9 1 (1.67%) WatchGuard
9 1 (1.67%) Veeam
9 1 (1.67%) HP
9 1 (1.67%) SAP
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