The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 101 122 114
Rank change year-on-year
+21 -8
Permanent jobs citing Service Delivery 1437 1074 1284
As % of all permanent IT jobs located in London 2.90% 2.36% 2.29%
As % of the Processes & Methodologies category 3.55% 2.90% 2.90%
Number of salaries quoted 1104 830 899
Average salary £52,500 £55,000 £53,500
Average salary % change year-on-year
-4.54% +2.80%
90% offered a salary of more than £32,500 £35,000 £32,214
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
40501 37083 44334
As % of all permanent IT jobs located in London 81.79% 81.50% 79.05%
Number of salaries quoted 33166 30920 38117
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Delivery
England

Service Delivery
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in London

Service Delivery
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the London region.

Service Delivery Salary Trend in London

Service Delivery
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Delivery across the London region over the 3 months to 17 April 2014.

Service Delivery Salary Histogram in London

Service Delivery
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the London region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +29 374 £55,000 - 49
Kingston Upon Thames - 26 £50,000 -
Uxbridge +10 19 £43,750 -27.08% 3
Hackney - 18 £25,500 -
Croydon -2 13 £47,500 - 1
Beckenham - 11 £26,000 -
Docklands, London +9 10 £87,500 +84.21%
Canary Wharf -9 7 £52,500 -32.25%
Brentford +13 5 £70,000 -3.44%
Harrow -3 5 £36,250 -
Twickenham +4 4 £31,000 -71.81%
Hounslow -18 4 £48,750 +14.70% 1
Bromley -22 4 £45,000 -25.00% 1
Teddington +12 2 - -
Surbiton -5 2 - -
Greenford - 2 £52,500 -
Ruislip - 2 £45,000 - 2
Chiswick - 2 £37,500 -
Ealing - 2 - -
Paddington +9 1 £50,000 -
Edgware +4 1 £27,500 -
Chessington -1 1 - -
Romford -5 1 - -
Clapham - 1 - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in London

For the 6 months to 17 April 2014, IT jobs across the London region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 1164 (44.38%) ITIL
2 853 (32.52%) Finance
3 611 (23.29%) Service Management
4 541 (20.63%) Windows
5 539 (20.55%) Project Management
6 452 (17.23%) Microsoft
7 394 (15.02%) SLA
8 333 (12.70%) MS Excel
9 325 (12.39%) SQL
10 313 (11.93%) Degree
11 288 (10.98%) Linux
12 279 (10.64%) ITIL Certification
13 252 (9.61%) Banking
14 244 (9.30%) Change Management
15 239 (9.11%) VMware
16 238 (9.07%) Active Directory
17 229 (8.73%) Java
18 228 (8.69%) Incident Management
19 218 (8.31%) SQL Server
20 216 (8.23%) Windows Server 2008
21 196 (7.47%) Citrix
22 193 (7.36%) Continuous Improvement
23 192 (7.32%) Oracle
24 187 (7.13%) PRINCE2
25 182 (6.94%) Cisco
26 181 (6.90%) UNIX
27 172 (6.56%) VMware Infrastructure
28 170 (6.48%) Problem Management
29 159 (6.06%) .NET
29 159 (6.06%) ITSM

Service Delivery
Top Related IT Skills in London by Category

For the 6 months to 17 April 2014, IT jobs across the London region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 150 (5.72%) SharePoint
2 96 (3.66%) IIS
3 85 (3.24%) MS Exchange
4 78 (2.97%) Apache
5 34 (1.30%) Tomcat
6 30 (1.14%) WebSphere
7 28 (1.07%) CMS
8 27 (1.03%) Exchange Server 2010
8 27 (1.03%) SharePoint 2010
9 26 (0.99%) Blackberry Enterprise Server
10 22 (0.84%) Oracle Workflow
11 21 (0.80%) WebSphere Process Server
11 21 (0.80%) Lync
12 20 (0.76%) WebSphere Application Server
13 18 (0.69%) Exchange Server 2007
14 15 (0.57%) BizTalk Server
14 15 (0.57%) Lightstreamer
15 13 (0.50%) SharePoint 2013
15 13 (0.50%) Exchange Server 2003
15 13 (0.50%) Oracle HTTP Server
Applications
1 333 (12.70%) MS Excel
2 149 (5.68%) MS Office
3 57 (2.17%) MS PowerPoint
4 44 (1.68%) MS Visio
5 43 (1.64%) MS Project
6 20 (0.76%) Photoshop
7 8 (0.30%) Spreadsheet
8 7 (0.27%) ProjectWise
9 4 (0.15%) InfoPath
Business Applications
1 25 (0.95%) Remedy ITSM
2 23 (0.88%) Dynamics CRM
3 13 (0.50%) Temenos T24
3 13 (0.50%) SAP FI
3 13 (0.50%) SAP FI/CO
3 13 (0.50%) SAP CO
4 11 (0.42%) Dynamics GP
5 9 (0.34%) Misys Opics
5 9 (0.34%) Dynamics NAV
5 9 (0.34%) Oracle EBS
6 8 (0.30%) Oracle Applications
7 7 (0.27%) Oracle ERP
7 7 (0.27%) SAP Oil and Gas
8 6 (0.23%) Academy Revenues and Benefits
8 6 (0.23%) Oracle BPM
8 6 (0.23%) Towers Watson Igloo
8 6 (0.23%) RiskWrite
9 5 (0.19%) Oracle EBS R12
9 5 (0.19%) SAP R/3
10 4 (0.15%) SimCorp Dimension
Cloud Services
1 69 (2.63%) SaaS
2 40 (1.52%) IaaS
3 32 (1.22%) Office 365
4 22 (0.84%) Amazon AWS
5 15 (0.57%) Amazon EC2
6 13 (0.50%) SuccessFactors
7 12 (0.46%) Taleo
7 12 (0.46%) PaaS
8 11 (0.42%) Cloud Computing
9 5 (0.19%) Microsoft Azure
10 4 (0.15%) Google Apps
11 1 (0.038%) Heroku
11 1 (0.038%) Amazon ELB
Communications & Networking
1 137 (5.22%) Internet
2 130 (4.96%) Firewall
3 104 (3.96%) DNS
4 99 (3.77%) SAN
5 95 (3.62%) LAN
6 88 (3.35%) WAN
7 80 (3.05%) TCP/IP
8 67 (2.55%) VPN
9 62 (2.36%) MPLS
10 55 (2.10%) Wireless
10 55 (2.10%) VoIP
10 55 (2.10%) NAS
11 47 (1.79%) DHCP
12 41 (1.56%) Intranet
13 33 (1.26%) Network Security
14 30 (1.14%) Unified Communications
15 28 (1.07%) SSL
16 27 (1.03%) Cisco ASA
17 25 (0.95%) Ethernet
17 25 (0.95%) HTTP
Database & Business Intelligence
1 218 (8.31%) SQL Server
2 83 (3.16%) SQL Server Integration Services
3 69 (2.63%) Data Warehouse
3 69 (2.63%) SQL Server 2008
4 61 (2.33%) SQL Server Reporting Services
5 60 (2.29%) Oracle Database
6 59 (2.25%) SQL Server Analysis Services
7 56 (2.13%) MySQL
8 54 (2.06%) SQL Server 2005
9 44 (1.68%) Relational Database
10 36 (1.37%) OLAP
11 34 (1.30%) Microsoft Analysis Services
12 33 (1.26%) SQL Server 2000
13 30 (1.14%) DTS
14 21 (0.80%) RDBMS
15 19 (0.72%) Business Intelligence Development Studio
16 18 (0.69%) Oracle Database 10g
16 18 (0.69%) SAP BW
17 15 (0.57%) MS Access
17 15 (0.57%) ProClarity
Development Applications
1 65 (2.48%) JIRA
2 51 (1.94%) Team Foundation Server
3 33 (1.26%) Visual Studio
4 30 (1.14%) Subversion
5 21 (0.80%) ClearCase
5 21 (0.80%) ClearQuest
6 17 (0.65%) Hudson
7 13 (0.50%) Jenkins
7 13 (0.50%) Oracle Forms
8 10 (0.38%) JUnit
9 7 (0.27%) Git (software)
9 7 (0.27%) Selenium
10 6 (0.23%) FitNesse
10 6 (0.23%) Talend Open Studio
11 5 (0.19%) jMock
11 5 (0.19%) Mercurial
11 5 (0.19%) PowerBuilder
12 4 (0.15%) Eclipse
13 3 (0.11%) Visual Studio Tools for Office
14 2 (0.076%) VSS/SourceSafe
General
1 853 (32.52%) Finance
2 252 (9.61%) Banking
3 155 (5.91%) Telecoms
4 122 (4.65%) Legal
5 117 (4.46%) Retail
6 114 (4.35%) Marketing
7 100 (3.81%) Law
8 59 (2.25%) Investment Banking
9 52 (1.98%) Billing
10 44 (1.68%) Publishing
11 41 (1.56%) Advertising
11 41 (1.56%) Financial Institution
12 34 (1.30%) Back Office
13 25 (0.95%) Front Office
14 22 (0.84%) Local Government
15 21 (0.80%) Games
16 19 (0.72%) Pharmaceutical
16 19 (0.72%) Retail Banking
17 18 (0.69%) Manufacturing
18 16 (0.61%) French Language
Job Titles
1 601 (22.91%) Service Manager
2 425 (16.20%) Delivery Manager
3 407 (15.52%) Services Delivery Manager
4 299 (11.40%) Analyst
5 152 (5.79%) Consultant
6 149 (5.68%) Project Manager
7 142 (5.41%) Architect
8 101 (3.85%) Support Analyst
9 92 (3.51%) Senior Manager
10 86 (3.28%) Applications Support
11 83 (3.16%) Infrastructure Manager
12 78 (2.97%) Team Leader
13 72 (2.74%) Administrator
14 63 (2.40%) Support Manager
15 58 (2.21%) Applications Support Analyst
15 58 (2.21%) Support Engineer
16 57 (2.17%) Applications Manager
17 53 (2.02%) Product Manager
18 50 (1.91%) Developer
19 49 (1.87%) Service Analyst
Libraries, Frameworks & Software Standards
1 159 (6.06%) .NET
2 102 (3.89%) Web Services
3 58 (2.21%) HTML
4 37 (1.41%) XML
5 35 (1.33%) Spring
6 31 (1.18%) Middleware
6 31 (1.18%) MDX
7 30 (1.14%) J2EE
7 30 (1.14%) CSS
8 26 (0.99%) JDBC
9 24 (0.91%) jQuery
10 18 (0.69%) Flash
11 16 (0.61%) Rendezvous
11 16 (0.61%) HTML5
12 15 (0.57%) .NET Framework
13 13 (0.50%) Ajax
14 12 (0.46%) ASP.NET
14 12 (0.46%) Oracle Fusion
15 10 (0.38%) JMS
16 9 (0.34%) SOAP
Miscellaneous
1 140 (5.34%) Management Information System
2 78 (2.97%) Enterprise Software
3 61 (2.33%) Blackberry
4 56 (2.13%) Statistics
5 39 (1.49%) Clustering
6 38 (1.45%) Enterprise Storage
7 37 (1.41%) CMDB
7 37 (1.41%) Replication
8 36 (1.37%) Video Conferencing
9 34 (1.30%) Computer Science
9 34 (1.30%) Equities
10 31 (1.18%) Foreign Exchange (FX)
11 27 (1.03%) Mobile Banking
12 26 (0.99%) Open Source
13 25 (0.95%) Mobile Payment
14 21 (0.80%) Mathematics
15 20 (0.76%) NHS
16 18 (0.69%) Mobile App
17 17 (0.65%) Cryptography
18 16 (0.61%) Digital Media
Operating Systems
1 541 (20.63%) Windows
2 288 (10.98%) Linux
3 216 (8.23%) Windows Server 2008
4 181 (6.90%) UNIX
5 147 (5.60%) Windows Server 2003
6 125 (4.77%) Windows 7
7 57 (2.17%) Windows Server 2012
8 34 (1.30%) Windows XP
9 30 (1.14%) AIX
9 30 (1.14%) Mac OS X
10 19 (0.72%) Red Hat Enterprise Linux
11 18 (0.69%) Solaris
12 14 (0.53%) Android
12 14 (0.53%) Windows 8
13 10 (0.38%) Apple iOS
13 10 (0.38%) Ubuntu
14 6 (0.23%) zOS
15 5 (0.19%) Mac OS X Server
16 4 (0.15%) Mac OS
17 3 (0.11%) Windows 2000 Server
Processes & Methodologies
1 1164 (44.38%) ITIL
2 611 (23.29%) Service Management
3 539 (20.55%) Project Management
4 244 (9.30%) Change Management
5 228 (8.69%) Incident Management
6 193 (7.36%) Continuous Improvement
7 187 (7.13%) PRINCE2
8 170 (6.48%) Problem Management
9 159 (6.06%) ITSM
10 149 (5.68%) Stakeholder Management
11 146 (5.57%) Release Management
12 121 (4.61%) Risk Management
13 117 (4.46%) CRM
14 114 (4.35%) Scrum
14 114 (4.35%) Agile Software Development
15 111 (4.23%) ITIL V3
16 110 (4.19%) Business Continuity
17 102 (3.89%) Business Intelligence
18 94 (3.58%) Configuration Management
18 94 (3.58%) Migration
Programming Languages
1 325 (12.39%) SQL
2 229 (8.73%) Java
3 95 (3.62%) C#
4 62 (2.36%) JavaScript
5 61 (2.33%) VB
6 60 (2.29%) PowerShell
7 48 (1.83%) Perl
8 47 (1.79%) T-SQL
9 40 (1.52%) PHP
10 37 (1.41%) C
11 35 (1.33%) VB.NET
12 34 (1.30%) Python
12 34 (1.30%) VB6
13 32 (1.22%) VBA
14 30 (1.14%) Bash Shell
15 23 (0.88%) VBScript
16 19 (0.72%) Ruby
17 16 (0.61%) PL/SQL
18 15 (0.57%) C++
19 11 (0.42%) Shell Script
Qualifications
1 313 (11.93%) Degree
2 279 (10.64%) ITIL Certification
3 98 (3.74%) Microsoft Certification
4 88 (3.35%) Security Cleared
5 68 (2.59%) Cisco Certification
6 51 (1.94%) CCNA
7 42 (1.60%) PMI Certification
7 42 (1.60%) MCITP
8 40 (1.52%) MCTS
8 40 (1.52%) MCSE
8 40 (1.52%) CCNP
9 38 (1.45%) CISSP
10 35 (1.33%) PMP
11 34 (1.30%) CIMA
11 34 (1.30%) ISEB
12 29 (1.11%) SC Cleared
13 27 (1.03%) CISM
14 25 (0.95%) MCP
15 24 (0.91%) HND
16 21 (0.80%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 394 (15.02%) SLA
2 101 (3.85%) QA
3 68 (2.59%) COBIT
4 61 (2.33%) PCI DSS
5 41 (1.56%) ISO/IEC 27001
6 35 (1.33%) ISO 9001
7 10 (0.38%) BS25999
8 6 (0.23%) Sarbanes-Oxley
9 4 (0.15%) ISO 9000
9 4 (0.15%) ISO/IEC 20000
10 3 (0.11%) Data Quality
10 3 (0.11%) EMIR
10 3 (0.11%) Dodd-Frank
11 2 (0.076%) COREP
11 2 (0.076%) FINREP
11 2 (0.076%) BS7799
11 2 (0.076%) BS15000
12 1 (0.038%) ISO 14001
12 1 (0.038%) P3O
System Software
1 238 (9.07%) Active Directory
2 172 (6.56%) VMware Infrastructure
3 64 (2.44%) XenApp
4 47 (1.79%) Hyper-V
4 47 (1.79%) vCloud
5 41 (1.56%) vSphere
6 32 (1.22%) Terminal Services
7 21 (0.80%) XenDesktop
8 14 (0.53%) XenServer
9 7 (0.27%) VMware ESX
10 6 (0.23%) Xen
11 5 (0.19%) Oracle RAC
12 4 (0.15%) ProxySG
12 4 (0.15%) Oracle RMAN
12 4 (0.15%) ISA Server
12 4 (0.15%) MetaFrame
12 4 (0.15%) VMware ESXi
13 3 (0.11%) NFS
14 2 (0.076%) Citrix Presentation Server
14 2 (0.076%) Tivoli Workload Scheduler
Systems Management
1 39 (1.49%) SCCM
1 39 (1.49%) SCOM
2 37 (1.41%) NetBackup
3 28 (1.07%) Puppet
4 21 (0.80%) Nagios
4 21 (0.80%) Opscode Chef
5 12 (0.46%) Forefront Identity Manager
5 12 (0.46%) OpenView
6 10 (0.38%) HP SIM
6 10 (0.38%) SolarWinds Orion
7 9 (0.34%) Tivoli
8 8 (0.30%) WSUS
9 7 (0.27%) Tivoli Monitoring
9 7 (0.27%) HP Quality Center
9 7 (0.27%) HP Data Protector
9 7 (0.27%) WMI
9 7 (0.27%) SCDPM
10 6 (0.23%) Backup Exec
11 5 (0.19%) Data Guard
11 5 (0.19%) Cobbler
Vendors
1 452 (17.23%) Microsoft
2 239 (9.11%) VMware
3 196 (7.47%) Citrix
4 192 (7.32%) Oracle
5 182 (6.94%) Cisco
6 109 (4.16%) HP
7 96 (3.66%) Remedy
8 83 (3.16%) SAP
9 64 (2.44%) IBM
10 62 (2.36%) EMC
11 53 (2.02%) NetApp
12 50 (1.91%) ServiceNow
13 46 (1.75%) Symantec
14 38 (1.45%) Juniper
15 33 (1.26%) Red Hat
15 33 (1.26%) CheckPoint
16 32 (1.22%) BT
17 31 (1.18%) SolarWinds
18 30 (1.14%) Salesforce.com
18 30 (1.14%) SunGard
London
Technical Kudos
Salary: £41K - 45K + Car/Car Allowance
Posted: 26 minutes ago
London
Polar Recruitment
Salary: £55000 - £65000 per annum + + Car + Bonus
Posted: 58 minutes ago
City, London
Harrington Starr
Salary: £40000 - £50000 per annum
Posted: 15 hours ago
London
Experis IT
Salary: £60000.00 - £70000.00 per annum + benefits + bonus
Posted: 17 hours ago
London
Westbourne Partners
Salary: Up to £40,000 per annum
Posted: 17 hours ago
City, London
Royal Mail - AMS
Salary: Excellent Salary & Benefits
Posted: 17 hours ago
London
Resource Solutions - Colt Technology Services
Salary: £ Competitive per annum
Posted: 18 hours ago
London
Perfect People Recruitment Solutions Ltd
Salary: From £60,000 to £65,000 per annum plus 12.5% bonus and benefits
Posted: 18 hours ago
City, London
Realise Ltd
Salary: Superb salary and benefits package on offer
Posted: 21 hours ago
Ruislip, Middlesex
RM Education
Salary: £28k - £31k per annum + £1k bonus
Posted: 22 hours ago
City, London
Randstad Technologies
Posted: 23 hours ago
London
Ultimate Asset
Salary: Fantastic benefits package on top
Posted: 23 hours ago
London
Ultimate Asset
Posted: 23 hours ago
London
Experis IT
Salary: £50000.00 - £55000.00 per annum + benefits + bonus
Posted: Yesterday
London
Polar Recruitment
Salary: £50000 - £65000 per annum + + Car + Bonus + Benefits
Posted: Yesterday
London
Eames Consulting
Salary: From £65,000 to £75,000 per annum Excellent package (bonus + benefits)
Posted: Yesterday
London
Stafford-Sharp Associates
Salary: From £55,000 to £60,000 per annum + bonus £20k + Bens
Posted: Yesterday
London
Colston Consulting
Salary: £60k - 70k per year + flexi package, pension
Posted: Yesterday
City, London
Burns Sheehan
Salary: £28000 - £30000 per annum + benefits
Posted: Yesterday