The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 544 537 525
Rank change year-on-year
-7 -12
Permanent jobs requiring a Help Desk Support 69 121 96
As % of all permanent IT jobs located in London 0.16% 0.25% 0.22%
As % of the Job Titles category 0.17% 0.26% 0.23%
Number of salaries quoted 65 112 78
Average salary £25,500 £25,000 £25,500
Average salary % change year-on-year
+2.00% -1.96%
90% offered a salary of more than £20,500 £21,000 £20,350
10% offered a salary of more than £34,800 £33,850 £32,650
UK excluding London average salary £22,000 £22,000 £21,250
% change year-on-year
- +3.52%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40624 45661 41244
As % of all permanent IT jobs located in London 93.51% 93.84% 93.72%
Number of salaries quoted 34358 38187 34690
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 22 May 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 13 £23,500 +4.44%
Mayfair - 3 £20,500 -
Croydon +9 2 £25,500 +0.99%
Uxbridge - 1 £24,000 -
Southwark - 1 £27,000 -
Chessington - 1 £22,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 144 (79.12%) Windows
2 101 (55.49%) Active Directory
3 76 (41.76%) Windows 7
4 75 (41.21%) MS Office
5 68 (37.36%) Microsoft
6 62 (34.07%) MS Excel
7 50 (27.47%) Windows XP
7 50 (27.47%) ITIL
8 40 (21.98%) Degree
9 37 (20.33%) Citrix
9 37 (20.33%) Blackberry
10 32 (17.58%) Windows Server 2008
11 31 (17.03%) MS Exchange
12 26 (14.29%) Law
12 26 (14.29%) VMware
13 25 (13.74%) Windows Server 2003
14 23 (12.64%) SLA
14 23 (12.64%) WAN
15 22 (12.09%) LAN
15 22 (12.09%) Windows Server 2012
16 21 (11.54%) Windows 8
16 21 (11.54%) HP
16 21 (11.54%) Finance
17 20 (10.99%) Microsoft Certification
18 18 (9.89%) Mac OS X
18 18 (9.89%) Firewall
19 17 (9.34%) DNS
19 17 (9.34%) MCP
20 16 (8.79%) TCP/IP
20 16 (8.79%) Cisco

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (17.03%) MS Exchange
2 12 (6.59%) Exchange Server 2010
2 12 (6.59%) WorkSite
3 9 (4.95%) Blackberry Enterprise Server
4 6 (3.30%) Lync
4 6 (3.30%) Exchange Server 2007
5 5 (2.75%) Exchange Server 2013
5 5 (2.75%) SharePoint
6 1 (0.55%) SharePoint 2013
6 1 (0.55%) IBM Notes
6 1 (0.55%) IIS
Applications
1 75 (41.21%) MS Office
2 62 (34.07%) MS Excel
3 12 (6.59%) MS PowerPoint
4 3 (1.65%) Adobe Creative Suite
5 2 (1.10%) MS Project
5 2 (1.10%) InfoPath
Business Applications
1 2 (1.10%) HiPortfolio
2 1 (0.55%) SAP ERP
2 1 (0.55%) SAP CCM
2 1 (0.55%) Dynamics CRM
Cloud Services
1 10 (5.49%) Office 365
2 2 (1.10%) SaaS
3 1 (0.55%) Google Apps
3 1 (0.55%) Mimecast
Communications & Networking
1 23 (12.64%) WAN
2 22 (12.09%) LAN
3 18 (9.89%) Firewall
4 17 (9.34%) DNS
5 16 (8.79%) TCP/IP
6 14 (7.69%) VPN
7 13 (7.14%) SAN
8 8 (4.40%) Wi-Fi
9 5 (2.75%) VLAN
9 5 (2.75%) DHCP
10 4 (2.20%) VoIP
11 3 (1.65%) IP Telephony
11 3 (1.65%) Internet
12 2 (1.10%) Wireless
12 2 (1.10%) PABX
12 2 (1.10%) NAS
12 2 (1.10%) Network Security
13 1 (0.55%) WLAN
13 1 (0.55%) Intranet
Database & Business Intelligence
1 13 (7.14%) SQL Server
2 3 (1.65%) SQL Server 2012
3 1 (0.55%) FileMaker
Development Applications
1 2 (1.10%) Team Foundation Server
2 1 (0.55%) JIRA
General
1 26 (14.29%) Law
2 21 (11.54%) Finance
3 14 (7.69%) Banking
4 13 (7.14%) Legal
5 10 (5.49%) Telecoms
6 4 (2.20%) Marketing
7 2 (1.10%) Advertising
7 2 (1.10%) Retail
7 2 (1.10%) Japanese Language
8 1 (0.55%) Investment Banking
8 1 (0.55%) Front Office
8 1 (0.55%) Back Office
8 1 (0.55%) Pharmaceutical
Miscellaneous
1 37 (20.33%) Blackberry
2 9 (4.95%) Analytical Skills
3 6 (3.30%) iPhone
4 5 (2.75%) Computer Science
4 5 (2.75%) NHS
5 4 (2.20%) Handset
5 4 (2.20%) New Media
5 4 (2.20%) Video Conferencing
6 3 (1.65%) Mathematics
6 3 (1.65%) PDA
6 3 (1.65%) iPad
6 3 (1.65%) Digital Media
6 3 (1.65%) Mobile Computing
7 2 (1.10%) Client/Server
7 2 (1.10%) PACS
7 2 (1.10%) User Experience
7 2 (1.10%) Enterprise Software
7 2 (1.10%) Reference Data
8 1 (0.55%) Fat Client
8 1 (0.55%) Physics
Operating Systems
1 144 (79.12%) Windows
2 76 (41.76%) Windows 7
3 50 (27.47%) Windows XP
4 32 (17.58%) Windows Server 2008
5 25 (13.74%) Windows Server 2003
6 22 (12.09%) Windows Server 2012
7 21 (11.54%) Windows 8
8 18 (9.89%) Mac OS X
9 8 (4.40%) Windows Vista
10 7 (3.85%) Linux
11 3 (1.65%) Apple iOS
12 2 (1.10%) UNIX
12 2 (1.10%) Solaris
12 2 (1.10%) Android
13 1 (0.55%) Mac OS X Server
13 1 (0.55%) Mac OS
Processes & Methodologies
1 50 (27.47%) ITIL
2 10 (5.49%) Service Management
3 9 (4.95%) Service Delivery
4 6 (3.30%) CRM
5 5 (2.75%) Release Management
5 5 (2.75%) Document Management
6 4 (2.20%) Online Marketing
7 3 (1.65%) Incident Management
7 3 (1.65%) Line Management
7 3 (1.65%) Change Management
7 3 (1.65%) E-Commerce
8 2 (1.10%) ERP
8 2 (1.10%) DNA
8 2 (1.10%) Workflow
8 2 (1.10%) Mentoring
8 2 (1.10%) Root Cause Analysis
8 2 (1.10%) Portfolio Management
8 2 (1.10%) Continuous Improvement
8 2 (1.10%) Product Management
8 2 (1.10%) Web Development
Programming Languages
1 10 (5.49%) SQL
2 6 (3.30%) C
Qualifications
1 40 (21.98%) Degree
2 20 (10.99%) Microsoft Certification
3 17 (9.34%) MCP
4 12 (6.59%) MCSE
5 11 (6.04%) MCSA
6 7 (3.85%) MCITP
6 7 (3.85%) ITIL Foundation Certificate
7 6 (3.30%) MOS
8 5 (2.75%) HNC
8 5 (2.75%) HND
9 4 (2.20%) CCNA
9 4 (2.20%) ITIL Certification
9 4 (2.20%) Cisco Certification
10 3 (1.65%) MCTS
10 3 (1.65%) A+ Certification
11 2 (1.10%) Security Cleared
12 1 (0.55%) SC Cleared
12 1 (0.55%) CCNP
Quality Assurance & Compliance
1 23 (12.64%) SLA
2 1 (0.55%) QA
2 1 (0.55%) Sarbanes-Oxley
System Software
1 101 (55.49%) Active Directory
2 11 (6.04%) XenApp
3 10 (5.49%) VMware Infrastructure
4 7 (3.85%) Hyper-V
5 3 (1.65%) vSphere
6 2 (1.10%) VMware ESXi
6 2 (1.10%) XenDesktop
7 1 (0.55%) VMware ESX
7 1 (0.55%) Terminal Server
Systems Management
1 6 (3.30%) SCCM
2 1 (0.55%) SCOM
2 1 (0.55%) WSUS
2 1 (0.55%) McAfee ePO
2 1 (0.55%) Backup Exec
2 1 (0.55%) DameWare
Vendors
1 68 (37.36%) Microsoft
2 37 (20.33%) Citrix
3 26 (14.29%) VMware
4 21 (11.54%) HP
5 16 (8.79%) Cisco
6 15 (8.24%) Apple
7 10 (5.49%) Mitel
8 8 (4.40%) Adobe
9 6 (3.30%) Avaya
10 5 (2.75%) Polycom
10 5 (2.75%) Bloomberg
11 4 (2.20%) Altiris
11 4 (2.20%) LANDesk
12 3 (1.65%) Google
12 3 (1.65%) Reuters
13 2 (1.10%) Sun
14 1 (0.55%) WatchGuard
14 1 (0.55%) RightFax
14 1 (0.55%) ServiceNow
14 1 (0.55%) Hummingbird
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Salary: £25k - 30k per year
Posted: Yesterday
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