The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 576 560 526
Rank change year-on-year
-16 -34
Permanent jobs requiring a Help Desk Support 60 106 94
As % of all permanent IT jobs located in London 0.14% 0.22% 0.21%
As % of the Job Titles category 0.15% 0.24% 0.23%
Number of salaries quoted 57 99 88
Average salary £26,000 £25,000 £24,250
Average salary % change year-on-year
+4.00% +3.09%
90% offered a salary of more than £21,100 £20,900 £18,900
10% offered a salary of more than £34,500 £37,500 £31,600
UK excluding London average salary £22,000 £23,000 £20,250
% change year-on-year
-4.34% +13.58%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41271 44993 41469
As % of all permanent IT jobs located in London 93.31% 93.47% 93.48%
Number of salaries quoted 34981 37795 34683
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 31 July 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 12 £24,750 +10.00% 1
Bromley - 5 £24,500 -
Chessington - 1 £30,000 -
Uxbridge - 1 £30,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 113 (79.02%) Windows
2 86 (60.14%) Active Directory
3 58 (40.56%) Microsoft
4 56 (39.16%) MS Office
5 50 (34.97%) Windows 7
6 44 (30.77%) MS Excel
6 44 (30.77%) Windows XP
7 33 (23.08%) Blackberry
8 31 (21.68%) Degree
9 28 (19.58%) ITIL
9 28 (19.58%) Citrix
10 27 (18.88%) Windows Server 2008
11 23 (16.08%) Windows 8
12 21 (14.69%) Law
12 21 (14.69%) Windows Server 2003
13 19 (13.29%) Windows Server 2012
14 17 (11.89%) Finance
14 17 (11.89%) Mac OS X
14 17 (11.89%) SLA
15 16 (11.19%) Apple
15 16 (11.19%) MS Exchange
16 15 (10.49%) VMware
17 14 (9.79%) Banking
17 14 (9.79%) VPN
18 13 (9.09%) Microsoft Certification
18 13 (9.09%) WorkSite
19 12 (8.39%) LAN
19 12 (8.39%) WAN
19 12 (8.39%) Telecoms
20 11 (7.69%) Firewall

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.19%) MS Exchange
2 13 (9.09%) WorkSite
3 10 (6.99%) SharePoint
4 8 (5.59%) Exchange Server 2010
5 6 (4.20%) Exchange Server 2013
5 6 (4.20%) Exchange Server 2007
6 4 (2.80%) Lync
7 3 (2.10%) Blackberry Enterprise Server
Applications
1 56 (39.16%) MS Office
2 44 (30.77%) MS Excel
3 3 (2.10%) MS PowerPoint
3 3 (2.10%) Adobe Creative Suite
4 2 (1.40%) MS Project
4 2 (1.40%) InfoPath
Business Applications
1 2 (1.40%) HiPortfolio
2 1 (0.70%) ResourceLink
2 1 (0.70%) SAP CCM
2 1 (0.70%) SAP ERP
Cloud Services
1 5 (3.50%) Office 365
2 4 (2.80%) SaaS
3 1 (0.70%) Mimecast
Communications & Networking
1 14 (9.79%) VPN
2 12 (8.39%) LAN
2 12 (8.39%) WAN
3 11 (7.69%) DNS
3 11 (7.69%) Firewall
3 11 (7.69%) TCP/IP
4 8 (5.59%) Wi-Fi
5 7 (4.90%) SAN
6 6 (4.20%) VoIP
6 6 (4.20%) VLAN
7 5 (3.50%) Wireless
8 4 (2.80%) DHCP
9 3 (2.10%) Network Security
10 2 (1.40%) NAS
10 2 (1.40%) Internet
10 2 (1.40%) PABX
10 2 (1.40%) IP Telephony
11 1 (0.70%) Intranet
11 1 (0.70%) Ethernet
11 1 (0.70%) HTTP
Database & Business Intelligence
1 8 (5.59%) SQL Server
2 3 (2.10%) SQL Server 2012
General
1 21 (14.69%) Law
2 17 (11.89%) Finance
3 14 (9.79%) Banking
4 12 (8.39%) Telecoms
5 6 (4.20%) Legal
6 5 (3.50%) Marketing
7 2 (1.40%) Advertising
7 2 (1.40%) Back Office
8 1 (0.70%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.70%) HTML
1 1 (0.70%) .NET
Miscellaneous
1 33 (23.08%) Blackberry
2 10 (6.99%) Analytical Skills
3 8 (5.59%) Video Conferencing
4 6 (4.20%) iPhone
5 5 (3.50%) iPad
5 5 (3.50%) New Media
5 5 (3.50%) Fat Client
5 5 (3.50%) NHS
5 5 (3.50%) Thin Client
6 4 (2.80%) Enterprise Software
7 3 (2.10%) User Experience
7 3 (2.10%) Mobile Computing
7 3 (2.10%) Data Centre
7 3 (2.10%) Computer Science
7 3 (2.10%) Reference Data
7 3 (2.10%) PDA
8 2 (1.40%) Mathematics
8 2 (1.40%) Client/Server
8 2 (1.40%) PACS
9 1 (0.70%) Management Information System
Operating Systems
1 113 (79.02%) Windows
2 50 (34.97%) Windows 7
3 44 (30.77%) Windows XP
4 27 (18.88%) Windows Server 2008
5 23 (16.08%) Windows 8
6 21 (14.69%) Windows Server 2003
7 19 (13.29%) Windows Server 2012
8 17 (11.89%) Mac OS X
9 11 (7.69%) Windows Vista
10 7 (4.90%) Linux
11 3 (2.10%) Apple iOS
12 2 (1.40%) Solaris
12 2 (1.40%) Android
13 1 (0.70%) UNIX
13 1 (0.70%) Mac OS
Processes & Methodologies
1 28 (19.58%) ITIL
2 9 (6.29%) Service Management
2 9 (6.29%) Service Delivery
3 8 (5.59%) CRM
4 5 (3.50%) ITSM
4 5 (3.50%) Online Marketing
5 4 (2.80%) Time Management
6 3 (2.10%) Web Development
6 3 (2.10%) DNA
6 3 (2.10%) Portfolio Management
6 3 (2.10%) Software Deployment
6 3 (2.10%) Line Management
7 2 (1.40%) Mentoring
7 2 (1.40%) Investment Management
7 2 (1.40%) Product Management
7 2 (1.40%) Continuous Improvement
7 2 (1.40%) Root Cause Analysis
7 2 (1.40%) Incident Management
7 2 (1.40%) Workflow
8 1 (0.70%) Document Management
Programming Languages
1 9 (6.29%) SQL
2 4 (2.80%) C
Qualifications
1 31 (21.68%) Degree
2 13 (9.09%) Microsoft Certification
3 10 (6.99%) MCP
4 8 (5.59%) MCSA
5 7 (4.90%) MCSE
5 7 (4.90%) MCITP
6 5 (3.50%) MOS
6 5 (3.50%) HNC
6 5 (3.50%) HND
7 3 (2.10%) ITIL Certification
7 3 (2.10%) MCTS
8 2 (1.40%) CCNA
8 2 (1.40%) Cisco Certification
9 1 (0.70%) A+ Certification
9 1 (0.70%) SC Cleared
9 1 (0.70%) Security Cleared
9 1 (0.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (11.89%) SLA
System Software
1 86 (60.14%) Active Directory
2 9 (6.29%) VMware Infrastructure
3 8 (5.59%) XenApp
4 4 (2.80%) VMware ESX
5 3 (2.10%) Hyper-V
6 2 (1.40%) vSphere
7 1 (0.70%) BitLocker
Systems Management
1 6 (4.20%) SCCM
2 1 (0.70%) SCOM
2 1 (0.70%) McAfee ePO
2 1 (0.70%) Norton AntiVirus
2 1 (0.70%) MAILsweeper
2 1 (0.70%) DameWare
2 1 (0.70%) Backup Exec
2 1 (0.70%) WSUS
Vendors
1 58 (40.56%) Microsoft
2 28 (19.58%) Citrix
3 16 (11.19%) Apple
4 15 (10.49%) VMware
5 11 (7.69%) HP
6 9 (6.29%) Cisco
7 7 (4.90%) Bloomberg
8 5 (3.50%) Adobe
8 5 (3.50%) LANDesk
8 5 (3.50%) Reuters
9 4 (2.80%) Polycom
10 3 (2.10%) Mitel
10 3 (2.10%) Dell
11 2 (1.40%) Altiris
11 2 (1.40%) Google
11 2 (1.40%) Avaya
11 2 (1.40%) Nokia
12 1 (0.70%) WatchGuard
12 1 (0.70%) SonicWALL
12 1 (0.70%) Fortinet
London
Coal Intelligent Technology Limited
Salary: Package.+ Bonus
Posted: 3 days ago
City, London
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Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 4 days ago
London
Bluetownonline Ltd
Salary: £23k per year
Posted: 18 days ago