The statistics below represent IT jobs advertised across the London region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
England / London
Rank 517 510 484
Rank change year-on-year
-7 -26
Permanent jobs requiring a Help Desk Support 70 131 157
As % of all permanent IT jobs located in London 0.21% 0.33% 0.38%
As % of the Job Titles category 0.22% 0.34% 0.40%
Number of salaries quoted 66 117 150
Median salary £31,250 £27,500 £27,500
Median salary % change year-on-year
+13.63% -
90% offered a salary of more than £21,750 £22,000 £20,450
10% offered a salary of more than £36,500 £35,000 £40,000
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32156 38587 39685
As % of all permanent IT jobs located in London 95.84% 96.17% 96.08%
Number of salaries quoted 27290 33223 33721
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 23 January 2017.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 10 £28,250 +3.66%
Romford - 3 £21,500 -
Croydon +1 2 £29,164 +21.51%
Barnet - 1 £21,500 -
Docklands, London - 1 £25,000 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 107 (69.48%) Windows
2 98 (63.64%) Active Directory
3 73 (47.40%) Microsoft
4 68 (44.16%) Windows 7
5 58 (37.66%) MS Office
6 47 (30.52%) MS Excel
7 39 (25.32%) ITIL
8 36 (23.38%) Citrix
9 30 (19.48%) Law
10 28 (18.18%) Windows XP
11 27 (17.53%) iManage
12 24 (15.58%) MS Exchange
13 23 (14.94%) Legal
13 23 (14.94%) VMware
14 20 (12.99%) MOS
15 19 (12.34%) LAN
15 19 (12.34%) Linux
15 19 (12.34%) Microsoft Certification
16 18 (11.69%) Blackberry
16 18 (11.69%) WAN
16 18 (11.69%) Windows 8
17 17 (11.04%) Telecoms
17 17 (11.04%) Mac OS X
18 15 (9.74%) ITSM
18 15 (9.74%) Skype for Business
19 14 (9.09%) Finance
19 14 (9.09%) Cisco Certification
19 14 (9.09%) CCNA
19 14 (9.09%) TCP/IP
20 13 (8.44%) Unix

Help Desk Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (15.58%) MS Exchange
2 15 (9.74%) Skype for Business
3 8 (5.19%) SharePoint
4 5 (3.25%) Exchange Server 2003
5 3 (1.95%) Blackberry Enterprise Server
5 3 (1.95%) Exchange Server 2007
6 1 (0.65%) Exchange Server 2010
6 1 (0.65%) Exchange Server 2013
6 1 (0.65%) SharePoint 2010
6 1 (0.65%) WordPress
Applications
1 58 (37.66%) MS Office
2 47 (30.52%) MS Excel
3 11 (7.14%) MS PowerPoint
4 2 (1.30%) MS Visio
Business Applications
1 8 (5.19%) Eikon
2 1 (0.65%) Dynamics AX
2 1 (0.65%) Dynamics CRM
Cloud Services
1 13 (8.44%) Office 365
2 3 (1.95%) Microsoft Azure
3 2 (1.30%) Adobe Creative Cloud
3 2 (1.30%) Amazon AWS
Communications & Networking
1 19 (12.34%) LAN
2 18 (11.69%) WAN
3 14 (9.09%) TCP/IP
4 13 (8.44%) BGP
4 13 (8.44%) DNS
4 13 (8.44%) IPv4
4 13 (8.44%) IPv6
4 13 (8.44%) MPLS
4 13 (8.44%) OSPF
5 11 (7.14%) DHCP
6 9 (5.84%) Firewall
7 8 (5.19%) VPN
8 4 (2.60%) Internet
9 3 (1.95%) Cisco IOS
9 3 (1.95%) Skype
9 3 (1.95%) VoIP
10 2 (1.30%) ADSL
10 2 (1.30%) FTP
10 2 (1.30%) SMTP
10 2 (1.30%) WLAN
Database & Business Intelligence
1 3 (1.95%) SQL Server
2 2 (1.30%) Big Data
3 1 (0.65%) Oracle Database
3 1 (0.65%) Oracle Database 11g
Development Applications
1 2 (1.30%) Atlassian Bamboo
1 2 (1.30%) JIRA
1 2 (1.30%) Visual Studio
General
1 30 (19.48%) Law
2 23 (14.94%) Legal
3 17 (11.04%) Telecoms
4 14 (9.09%) Finance
5 10 (6.49%) Banking
6 6 (3.90%) Marketing
7 4 (2.60%) German Language
7 4 (2.60%) Retail
8 1 (0.65%) Advertising
8 1 (0.65%) Back Office
8 1 (0.65%) Financial Institution
8 1 (0.65%) French Language
8 1 (0.65%) International Banking
8 1 (0.65%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.30%) .NET
2 1 (0.65%) CSS
2 1 (0.65%) HTML
2 1 (0.65%) Ruby on Rails
Miscellaneous
1 18 (11.69%) Blackberry
2 9 (5.84%) iPad
3 4 (2.60%) Analytical Skills
4 3 (1.95%) Video Conferencing
5 2 (1.30%) Internet of Things
5 2 (1.30%) iPhone
5 2 (1.30%) Management Information System
6 1 (0.65%) Computer Science
6 1 (0.65%) Hedge funds
6 1 (0.65%) User Experience
6 1 (0.65%) Wiki
Operating Systems
1 107 (69.48%) Windows
2 68 (44.16%) Windows 7
3 28 (18.18%) Windows XP
4 19 (12.34%) Linux
5 18 (11.69%) Windows 8
6 17 (11.04%) Mac OS X
7 13 (8.44%) Unix
8 12 (7.79%) Windows Server
9 11 (7.14%) Windows Server 2008
10 10 (6.49%) Windows Server 2012
11 9 (5.84%) Windows 10
12 5 (3.25%) Windows Server 2003
13 4 (2.60%) Android
13 4 (2.60%) Apple iOS
14 3 (1.95%) Windows Phone
15 2 (1.30%) Mac OS
16 1 (0.65%) Windows Mobile
Processes & Methodologies
1 39 (25.32%) ITIL
2 15 (9.74%) ITSM
3 8 (5.19%) CRM
3 8 (5.19%) Service Management
4 6 (3.90%) Incident Management
5 4 (2.60%) Service Delivery
6 3 (1.95%) Document Management
6 3 (1.95%) Mentoring
7 2 (1.30%) Configuration Management
7 2 (1.30%) E-Commerce
7 2 (1.30%) Functional Testing
7 2 (1.30%) Identity Management
7 2 (1.30%) Migration
7 2 (1.30%) People Management
7 2 (1.30%) Software Deployment
7 2 (1.30%) Stakeholder Management
7 2 (1.30%) Time Management
7 2 (1.30%) User Acceptance Testing
7 2 (1.30%) Workflow
8 1 (0.65%) Information Security
Programming Languages
1 11 (7.14%) C
2 3 (1.95%) SQL
3 1 (0.65%) PowerShell
3 1 (0.65%) Ruby
Qualifications
1 20 (12.99%) MOS
2 19 (12.34%) Microsoft Certification
3 14 (9.09%) CCNA
3 14 (9.09%) Cisco Certification
4 13 (8.44%) JNCIA
5 8 (5.19%) Degree
5 8 (5.19%) MCSA
5 8 (5.19%) MCTS
6 6 (3.90%) MCSE
7 5 (3.25%) A+ Certification
7 5 (3.25%) Network+ Certification
8 4 (2.60%) MCP
9 3 (1.95%) ITIL Certification
9 3 (1.95%) MCITP
10 1 (0.65%) Server+ Certification
Quality Assurance & Compliance
1 9 (5.84%) SLA
2 3 (1.95%) QA
3 2 (1.30%) COBIT
System Software
1 98 (63.64%) Active Directory
2 9 (5.84%) VMware Infrastructure
3 5 (3.25%) XenApp
4 3 (1.95%) Hyper-V
5 2 (1.30%) Terminal Services
5 2 (1.30%) XenServer
6 1 (0.65%) VMware Workstation
6 1 (0.65%) XenDesktop
Systems Management
1 10 (6.49%) SCCM
2 4 (2.60%) SCOM
3 3 (1.95%) Backup Exec
3 3 (1.95%) CA Spectrum
3 3 (1.95%) Nagios
3 3 (1.95%) NetBackup
3 3 (1.95%) Norton AntiVirus
3 3 (1.95%) WSUS
4 2 (1.30%) Casper Suite
4 2 (1.30%) McAfee ePO
4 2 (1.30%) Puppet
5 1 (0.65%) Microsoft Data Protection Manager
Vendors
1 73 (47.40%) Microsoft
2 36 (23.38%) Citrix
3 27 (17.53%) iManage
4 23 (14.94%) VMware
5 13 (8.44%) Apple
5 13 (8.44%) Juniper
6 9 (5.84%) Cisco
7 8 (5.19%) Bloomberg
7 8 (5.19%) FactSet
8 6 (3.90%) Intel Security
9 5 (3.25%) ServiceNow
10 3 (1.95%) BT
10 3 (1.95%) CA
10 3 (1.95%) CheckPoint
10 3 (1.95%) Symantec
11 2 (1.30%) Adobe
11 2 (1.30%) Atlassian
11 2 (1.30%) Dell
11 2 (1.30%) Splunk
11 2 (1.30%) Trend Micro
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