The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 554 539 511
Rank change year-on-year
-15 -28
Permanent jobs requiring a Help Desk Support 79 121 105
As % of all permanent IT jobs located in London 0.18% 0.25% 0.23%
As % of the Job Titles category 0.19% 0.26% 0.25%
Number of salaries quoted 72 112 87
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £20,500 £22,000 £20,800
10% offered a salary of more than £34,800 £32,500 £36,000
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41630 45918 42856
As % of all permanent IT jobs located in London 93.59% 93.82% 93.92%
Number of salaries quoted 35113 38026 36260
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,982 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 1 May 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +19 14 £23,500 -6.00% 2
Mayfair - 3 £20,500 -
Croydon +9 2 £25,500 +0.99%
Uxbridge - 1 £24,000 -
Southwark - 1 £27,000 -
Chessington - 1 £22,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 1 May 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 149 (78.42%) Windows
2 106 (55.79%) Active Directory
3 81 (42.63%) Windows 7
4 73 (38.42%) MS Office
5 64 (33.68%) Microsoft
6 62 (32.63%) MS Excel
7 57 (30.00%) ITIL
8 53 (27.89%) Windows XP
9 41 (21.58%) Degree
10 36 (18.95%) Windows Server 2008
10 36 (18.95%) MS Exchange
11 31 (16.32%) Blackberry
11 31 (16.32%) VMware
12 30 (15.79%) Citrix
13 29 (15.26%) Windows Server 2012
14 28 (14.74%) DNS
15 27 (14.21%) Windows Server 2003
16 26 (13.68%) Windows 8
17 25 (13.16%) Law
17 25 (13.16%) SLA
18 24 (12.63%) WAN
19 23 (12.11%) LAN
20 22 (11.58%) Microsoft Certification
20 22 (11.58%) Mac OS X
21 21 (11.05%) HP
21 21 (11.05%) Firewall
21 21 (11.05%) Finance
22 19 (10.00%) Cisco
23 18 (9.47%) Apple
23 18 (9.47%) MCP

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 1 May 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (18.95%) MS Exchange
2 14 (7.37%) Exchange Server 2010
3 10 (5.26%) WorkSite
4 9 (4.74%) Exchange Server 2007
4 9 (4.74%) Blackberry Enterprise Server
5 7 (3.68%) Lync
6 6 (3.16%) Exchange Server 2013
7 5 (2.63%) SharePoint
8 1 (0.53%) SharePoint 2013
8 1 (0.53%) Exchange Server 2003
8 1 (0.53%) CMS
8 1 (0.53%) IBM Notes
8 1 (0.53%) IIS
Applications
1 73 (38.42%) MS Office
2 62 (32.63%) MS Excel
3 14 (7.37%) MS PowerPoint
4 3 (1.58%) Adobe Creative Suite
5 2 (1.05%) MS Project
5 2 (1.05%) InfoPath
Business Applications
1 2 (1.05%) HiPortfolio
2 1 (0.53%) SAP BPC
2 1 (0.53%) SAP ERP
2 1 (0.53%) SAP CCM
2 1 (0.53%) Dynamics CRM
Cloud Services
1 13 (6.84%) Office 365
2 3 (1.58%) SaaS
3 1 (0.53%) Google Apps
3 1 (0.53%) Mimecast
Communications & Networking
1 28 (14.74%) DNS
2 24 (12.63%) WAN
3 23 (12.11%) LAN
4 21 (11.05%) Firewall
5 17 (8.95%) VPN
6 16 (8.42%) TCP/IP
7 14 (7.37%) SAN
8 9 (4.74%) DHCP
9 7 (3.68%) Wi-Fi
10 4 (2.11%) VoIP
10 4 (2.11%) VLAN
11 3 (1.58%) NAS
11 3 (1.58%) IP Telephony
11 3 (1.58%) Internet
12 2 (1.05%) Wireless
12 2 (1.05%) Network Security
12 2 (1.05%) PABX
13 1 (0.53%) WLAN
Database & Business Intelligence
1 14 (7.37%) SQL Server
2 3 (1.58%) SQL Server 2012
3 1 (0.53%) SQL Server 2000
3 1 (0.53%) Crystal Reports
3 1 (0.53%) FileMaker
3 1 (0.53%) SAP BW
Development Applications
1 2 (1.05%) Team Foundation Server
2 1 (0.53%) JIRA
General
1 25 (13.16%) Law
2 21 (11.05%) Finance
3 18 (9.47%) Legal
4 11 (5.79%) Banking
5 6 (3.16%) Telecoms
6 4 (2.11%) Marketing
7 3 (1.58%) Japanese Language
8 2 (1.05%) Advertising
8 2 (1.05%) Retail
9 1 (0.53%) French Language
9 1 (0.53%) German Language
9 1 (0.53%) Billing
9 1 (0.53%) Investment Banking
9 1 (0.53%) Front Office
9 1 (0.53%) Pharmaceutical
Miscellaneous
1 31 (16.32%) Blackberry
2 9 (4.74%) Analytical Skills
3 6 (3.16%) Computer Science
4 5 (2.63%) Digital Media
4 5 (2.63%) iPhone
4 5 (2.63%) NHS
5 4 (2.11%) Handset
5 4 (2.11%) New Media
6 3 (1.58%) Mobile Computing
6 3 (1.58%) Mathematics
7 2 (1.05%) Client/Server
7 2 (1.05%) PACS
7 2 (1.05%) PDA
7 2 (1.05%) Video Conferencing
7 2 (1.05%) Reference Data
7 2 (1.05%) iPad
7 2 (1.05%) Enterprise Software
7 2 (1.05%) User Experience
8 1 (0.53%) iSeries
8 1 (0.53%) Data Extraction
Operating Systems
1 149 (78.42%) Windows
2 81 (42.63%) Windows 7
3 53 (27.89%) Windows XP
4 36 (18.95%) Windows Server 2008
5 29 (15.26%) Windows Server 2012
6 27 (14.21%) Windows Server 2003
7 26 (13.68%) Windows 8
8 22 (11.58%) Mac OS X
9 8 (4.21%) Windows Vista
10 6 (3.16%) Linux
11 3 (1.58%) Apple iOS
11 3 (1.58%) Mac OS X Server
12 2 (1.05%) UNIX
12 2 (1.05%) Solaris
13 1 (0.53%) Android
13 1 (0.53%) Mac OS
Processes & Methodologies
1 57 (30.00%) ITIL
2 10 (5.26%) Service Management
3 9 (4.74%) Service Delivery
4 6 (3.16%) CRM
4 6 (3.16%) Document Management
5 5 (2.63%) Mentoring
6 4 (2.11%) Change Management
6 4 (2.11%) Incident Management
6 4 (2.11%) Release Management
6 4 (2.11%) Online Marketing
7 3 (1.58%) Line Management
8 2 (1.05%) E-Commerce
8 2 (1.05%) ERP
8 2 (1.05%) DNA
8 2 (1.05%) Workflow
8 2 (1.05%) Wealth Management
8 2 (1.05%) Investment Management
8 2 (1.05%) Product Management
8 2 (1.05%) Analytics
8 2 (1.05%) Root Cause Analysis
Programming Languages
1 11 (5.79%) SQL
2 6 (3.16%) C
Qualifications
1 41 (21.58%) Degree
2 22 (11.58%) Microsoft Certification
3 18 (9.47%) MCP
4 15 (7.89%) MCSE
5 11 (5.79%) MCSA
6 8 (4.21%) ITIL Foundation Certificate
7 7 (3.68%) MCITP
7 7 (3.68%) ITIL Certification
8 5 (2.63%) MOS
9 4 (2.11%) CCNA
9 4 (2.11%) Cisco Certification
9 4 (2.11%) HNC
9 4 (2.11%) HND
9 4 (2.11%) Security Cleared
10 3 (1.58%) MCTS
10 3 (1.58%) A+ Certification
11 2 (1.05%) SC Cleared
12 1 (0.53%) VMware Certified Professional (VCP)
12 1 (0.53%) CCNP
Quality Assurance & Compliance
1 25 (13.16%) SLA
2 1 (0.53%) QA
2 1 (0.53%) Sarbanes-Oxley
System Software
1 106 (55.79%) Active Directory
2 13 (6.84%) VMware Infrastructure
3 12 (6.32%) Hyper-V
4 10 (5.26%) XenApp
5 7 (3.68%) vSphere
6 5 (2.63%) VMware ESXi
7 2 (1.05%) XenDesktop
8 1 (0.53%) Terminal Server
Systems Management
1 6 (3.16%) SCCM
2 1 (0.53%) McAfee ePO
2 1 (0.53%) SCOM
2 1 (0.53%) WSUS
2 1 (0.53%) Backup Exec
2 1 (0.53%) DameWare
Vendors
1 64 (33.68%) Microsoft
2 31 (16.32%) VMware
3 30 (15.79%) Citrix
4 21 (11.05%) HP
5 19 (10.00%) Cisco
6 18 (9.47%) Apple
7 10 (5.26%) Mitel
8 8 (4.21%) Adobe
9 6 (3.16%) Avaya
10 5 (2.63%) Polycom
10 5 (2.63%) Altiris
10 5 (2.63%) Bloomberg
11 4 (2.11%) LANDesk
12 3 (1.58%) Google
12 3 (1.58%) Reuters
12 3 (1.58%) SAP
13 2 (1.05%) Sun
14 1 (0.53%) RightFax
14 1 (0.53%) ServiceNow
14 1 (0.53%) WatchGuard
West London
ninesharp
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £18000 - £30000 per annum + excellent benefits package
Posted: 5 days ago
London
Mortimer Spinks
Salary: £30000 per annum + excellent package plus bonus
Posted: 6 days ago
City, London
Edison Hill Ltd
Salary: From £23,000 to £26,000 per annum and benefits
Posted: 6 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 19 days ago