The statistics below represent IT jobs advertised across the London region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 11 December 2016 with a comparison to same period over 2 years.

3 months to
11 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 533 536 500
Rank change year-on-year
+3 -36
Permanent jobs requiring a Help Desk Support 69 128 165
As % of all permanent IT jobs located in London 0.20% 0.30% 0.37%
As % of the Job Titles category 0.20% 0.31% 0.38%
Number of salaries quoted 64 121 142
Median salary £31,500 £26,000 £26,000
Median salary % change year-on-year
+21.15% -
90% offered a salary of more than £21,650 £20,000 £21,550
10% offered a salary of more than £41,750 £32,500 £35,950
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
33772 41577 43192
As % of all permanent IT jobs located in London 95.90% 96.23% 96.22%
Number of salaries quoted 28751 35402 36683
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Help Desk Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 11 December 2016.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 11 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 15 £28,500 +3.63%
Romford - 3 £21,500 -
Croydon +2 1 £29,164 +21.51% 1
Docklands, London - 1 £24,000 -
Barnet - 1 £21,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 11 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 139 (73.54%) Windows
2 133 (70.37%) Active Directory
3 89 (47.09%) Windows 7
4 85 (44.97%) Microsoft
5 70 (37.04%) MS Office
6 59 (31.22%) MS Excel
7 55 (29.10%) ITIL
8 39 (20.63%) Windows XP
9 38 (20.11%) Citrix
10 36 (19.05%) iManage
11 33 (17.46%) VMware
12 32 (16.93%) MS Exchange
13 28 (14.81%) Law
14 26 (13.76%) Windows 8
15 24 (12.70%) Legal
15 24 (12.70%) Blackberry
16 23 (12.17%) LAN
17 22 (11.64%) WAN
17 22 (11.64%) Mac OS X
17 22 (11.64%) Windows Server
18 19 (10.05%) Apple
18 19 (10.05%) TCP/IP
18 19 (10.05%) Skype for Business
18 19 (10.05%) Office 365
18 19 (10.05%) MOS
19 17 (8.99%) Firewall
19 17 (8.99%) DNS
19 17 (8.99%) SLA
19 17 (8.99%) Microsoft Certification
20 15 (7.94%) Linux

Help Desk Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (16.93%) MS Exchange
2 19 (10.05%) Skype for Business
3 10 (5.29%) SharePoint
4 7 (3.70%) Exchange Server 2003
5 4 (2.12%) Blackberry Enterprise Server
5 4 (2.12%) Exchange Server 2007
6 3 (1.59%) IIS
7 2 (1.06%) Exchange Server 2010
8 1 (0.53%) SharePoint 2010
Applications
1 70 (37.04%) MS Office
2 59 (31.22%) MS Excel
3 11 (5.82%) MS PowerPoint
4 2 (1.06%) MS Visio
5 1 (0.53%) Photoshop
Business Applications
1 10 (5.29%) Eikon
2 1 (0.53%) Dynamics AX
2 1 (0.53%) Dynamics CRM
Cloud Services
1 19 (10.05%) Office 365
2 2 (1.06%) Adobe Creative Cloud
2 2 (1.06%) Amazon AWS
2 2 (1.06%) Microsoft Azure
3 1 (0.53%) Mimecast
Communications & Networking
1 23 (12.17%) LAN
2 22 (11.64%) WAN
3 19 (10.05%) TCP/IP
4 17 (8.99%) DNS
4 17 (8.99%) Firewall
5 12 (6.35%) DHCP
6 8 (4.23%) BGP
6 8 (4.23%) Internet
6 8 (4.23%) IPv4
6 8 (4.23%) IPv6
6 8 (4.23%) MPLS
6 8 (4.23%) OSPF
7 6 (3.17%) VPN
8 4 (2.12%) Cisco IOS
8 4 (2.12%) SAN
8 4 (2.12%) VoIP
9 3 (1.59%) Skype
10 2 (1.06%) FTP
10 2 (1.06%) VLAN
10 2 (1.06%) WLAN
Database & Business Intelligence
1 3 (1.59%) SQL Server
2 2 (1.06%) Big Data
3 1 (0.53%) MySQL
Development Applications
1 6 (3.17%) JIRA
2 5 (2.65%) Atlassian Bamboo
3 2 (1.06%) Visual Studio
General
1 28 (14.81%) Law
2 24 (12.70%) Legal
3 14 (7.41%) Telecoms
4 13 (6.88%) Finance
5 12 (6.35%) Banking
6 9 (4.76%) Marketing
7 5 (2.65%) German Language
8 4 (2.12%) Retail
9 3 (1.59%) French Language
10 1 (0.53%) Advertising
10 1 (0.53%) Billing
10 1 (0.53%) Financial Institution
10 1 (0.53%) International Banking
10 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 4 (2.12%) HTML
2 3 (1.59%) CSS
3 2 (1.06%) XML
4 1 (0.53%) .NET
Miscellaneous
1 24 (12.70%) Blackberry
2 12 (6.35%) iPad
3 6 (3.17%) Analytical Skills
3 6 (3.17%) Video Conferencing
4 5 (2.65%) iPhone
5 3 (1.59%) User Experience
6 2 (1.06%) Internet of Things
6 2 (1.06%) Management Information System
7 1 (0.53%) BYOD
7 1 (0.53%) Computer Science
7 1 (0.53%) Fintech
7 1 (0.53%) Handset
7 1 (0.53%) Hedge funds
7 1 (0.53%) Smartphone
7 1 (0.53%) Wiki
Operating Systems
1 139 (73.54%) Windows
2 89 (47.09%) Windows 7
3 39 (20.63%) Windows XP
4 26 (13.76%) Windows 8
5 22 (11.64%) Mac OS X
5 22 (11.64%) Windows Server
6 15 (7.94%) Linux
6 15 (7.94%) Windows 10
7 14 (7.41%) Windows Server 2008
8 12 (6.35%) Windows Server 2012
9 11 (5.82%) Android
10 9 (4.76%) Unix
11 8 (4.23%) Apple iOS
12 6 (3.17%) Windows Phone
13 5 (2.65%) Windows Server 2003
14 4 (2.12%) Mac OS
15 1 (0.53%) Windows Mobile
Processes & Methodologies
1 55 (29.10%) ITIL
2 14 (7.41%) ITSM
3 10 (5.29%) CRM
3 10 (5.29%) Service Management
4 8 (4.23%) Incident Management
5 5 (2.65%) Configuration Management
5 5 (2.65%) E-Commerce
6 4 (2.12%) Document Management
6 4 (2.12%) Mentoring
6 4 (2.12%) Service Delivery
7 3 (1.59%) BCP
7 3 (1.59%) Change Management
7 3 (1.59%) Disaster Recovery
7 3 (1.59%) Stakeholder Management
7 3 (1.59%) Workflow
8 2 (1.06%) Functional Testing
8 2 (1.06%) Identity Management
8 2 (1.06%) Information Security
8 2 (1.06%) Migration
8 2 (1.06%) Software Deployment
Programming Languages
1 10 (5.29%) C
2 7 (3.70%) SQL
3 1 (0.53%) PowerShell
Qualifications
1 19 (10.05%) MOS
2 17 (8.99%) Microsoft Certification
3 10 (5.29%) Degree
4 9 (4.76%) CCNA
4 9 (4.76%) Cisco Certification
5 8 (4.23%) JNCIA
5 8 (4.23%) MCSA
5 8 (4.23%) MCSE
6 7 (3.70%) ITIL Certification
7 5 (2.65%) MCP
7 5 (2.65%) MCTS
8 4 (2.12%) MCITP
9 2 (1.06%) A+ Certification
9 2 (1.06%) Network+ Certification
10 1 (0.53%) Server+ Certification
Quality Assurance & Compliance
1 17 (8.99%) SLA
2 2 (1.06%) ISO/IEC 20000
2 2 (1.06%) QA
3 1 (0.53%) COBIT
System Software
1 133 (70.37%) Active Directory
2 14 (7.41%) VMware Infrastructure
3 6 (3.17%) Hyper-V
4 5 (2.65%) XenApp
4 5 (2.65%) XenServer
5 2 (1.06%) Terminal Services
6 1 (0.53%) VMware Workstation
6 1 (0.53%) XenDesktop
Systems Management
1 7 (3.70%) SCCM
2 5 (2.65%) Puppet
3 4 (2.12%) SCOM
4 3 (1.59%) Backup Exec
4 3 (1.59%) CA Spectrum
4 3 (1.59%) Nagios
4 3 (1.59%) NetBackup
4 3 (1.59%) Norton AntiVirus
4 3 (1.59%) WSUS
5 2 (1.06%) Casper Suite
5 2 (1.06%) McAfee ePO
6 1 (0.53%) Microsoft Data Protection Manager
Vendors
1 85 (44.97%) Microsoft
2 38 (20.11%) Citrix
3 36 (19.05%) iManage
4 33 (17.46%) VMware
5 19 (10.05%) Apple
6 14 (7.41%) Cisco
7 11 (5.82%) Bloomberg
8 10 (5.29%) FactSet
9 8 (4.23%) Juniper
10 6 (3.17%) Intel Security
11 5 (2.65%) Atlassian
12 4 (2.12%) CheckPoint
12 4 (2.12%) Dell
12 4 (2.12%) Mitel
13 3 (1.59%) BT
13 3 (1.59%) CA
13 3 (1.59%) Remedy
13 3 (1.59%) Symantec
14 2 (1.06%) Adobe
14 2 (1.06%) ServiceNow
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