The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 508 497 500
Rank change year-on-year
-11 +3
Permanent jobs requiring a Help Desk Support 135 150 144
As % of all permanent IT jobs located in London 0.33% 0.36% 0.34%
As % of the Job Titles category 0.34% 0.38% 0.35%
Number of salaries quoted 118 145 134
Average salary £27,750 £26,250 £27,500
Average salary % change year-on-year
+5.71% -4.54%
90% offered a salary of more than £21,500 £20,350 £21,150
10% offered a salary of more than £38,600 £35,800 £40,000
UK excluding London average salary £21,210 £21,750 £21,500
% change year-on-year
-2.48% +1.16%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39261 39886 40581
As % of all permanent IT jobs located in London 95.71% 95.75% 95.67%
Number of salaries quoted 33887 33811 33189
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 8 February 2016.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +49 11 £27,250 -0.90% 3
Croydon -9 5 £24,000 -
Wimbledon - 4 £20,000 -
Sidcup - 3 £35,000 -
Chiswick - 3 £22,000 -
Uxbridge +3 2 £26,000 +28.39%
Romford - 2 £19,000 -
Grays 0 1 £20,000 -
Ilford - 1 £25,000 -
Kingston Upon Thames - 1 £30,500 -
Mitcham - 1 £24,500 -
Mayfair - 1 £50,000 -
Enfield - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 8 February 2016, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 200 (79.05%) Windows
2 149 (58.89%) Active Directory
3 123 (48.62%) Windows 7
4 114 (45.06%) Microsoft
5 80 (31.62%) MS Office
6 70 (27.67%) Windows XP
7 59 (23.32%) Law
8 58 (22.92%) ITIL
8 58 (22.92%) Windows Server
9 57 (22.53%) Citrix
10 52 (20.55%) MS Excel
11 48 (18.97%) iManage
12 44 (17.39%) Finance
13 41 (16.21%) Windows Server 2008
14 33 (13.04%) Banking
15 31 (12.25%) Windows Server 2003
16 30 (11.86%) SLA
16 30 (11.86%) Office 365
17 29 (11.46%) DNS
17 29 (11.46%) Legal
18 28 (11.07%) Windows 8
19 27 (10.67%) Blackberry
19 27 (10.67%) DHCP
20 26 (10.28%) Degree
20 26 (10.28%) Analytical Skills
21 24 (9.49%) MS Exchange
22 22 (8.70%) Investment Banking
22 22 (8.70%) Windows Server 2012
23 21 (8.30%) Incident Management
24 19 (7.51%) Service Management

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 8 February 2016, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (9.49%) MS Exchange
2 13 (5.14%) SharePoint
3 8 (3.16%) Blackberry Enterprise Server
4 7 (2.77%) Skype for Business
5 5 (1.98%) Exchange Server 2010
5 5 (1.98%) IIS
6 4 (1.58%) IBM Notes
7 1 (0.40%) Exchange Server 2003
7 1 (0.40%) Exchange Server 2013
Applications
1 80 (31.62%) MS Office
2 52 (20.55%) MS Excel
3 8 (3.16%) MS PowerPoint
4 5 (1.98%) MS Visio
5 2 (0.79%) MS Project
Business Applications
1 1 (0.40%) Dynamics CRM
Cloud Services
1 30 (11.86%) Office 365
2 7 (2.77%) Google Apps
3 5 (1.98%) SaaS
4 4 (1.58%) Amazon AWS
4 4 (1.58%) Amazon S3
4 4 (1.58%) Microsoft Azure
Communications & Networking
1 29 (11.46%) DNS
2 27 (10.67%) DHCP
3 18 (7.11%) TCP/IP
4 15 (5.93%) VPN
5 10 (3.95%) Firewall
5 10 (3.95%) Remote Desktop
6 9 (3.56%) Intranet
7 8 (3.16%) VoIP
8 7 (2.77%) Internet
8 7 (2.77%) Wireless
9 6 (2.37%) LAN
9 6 (2.37%) Wi-Fi
10 5 (1.98%) Broadband
10 5 (1.98%) Unified Communications
10 5 (1.98%) WebEx
11 4 (1.58%) IP Telephony
11 4 (1.58%) NAS
11 4 (1.58%) SAN
11 4 (1.58%) Structured Cabling
12 3 (1.19%) Skype
Database & Business Intelligence
1 16 (6.32%) SQL Server
2 1 (0.40%) SQL Server 2005
2 1 (0.40%) SQL Server 2008
Development Applications
1 3 (1.19%) Visual Studio
General
1 59 (23.32%) Law
2 44 (17.39%) Finance
3 33 (13.04%) Banking
4 29 (11.46%) Legal
5 22 (8.70%) Investment Banking
6 4 (1.58%) Front Office
6 4 (1.58%) Telecoms
7 3 (1.19%) Back Office
8 2 (0.79%) Billing
8 2 (0.79%) German Language
Libraries, Frameworks & Software Standards
1 11 (4.35%) .NET
2 8 (3.16%) ASP.NET
2 8 (3.16%) jQuery
3 2 (0.79%) COM
Miscellaneous
1 27 (10.67%) Blackberry
2 26 (10.28%) Analytical Skills
3 16 (6.32%) Computer Science
4 15 (5.93%) iPad
5 14 (5.53%) Video Conferencing
6 9 (3.56%) iPhone
7 8 (3.16%) Data Centre
8 7 (2.77%) Driving Licence
8 7 (2.77%) Fat Client
8 7 (2.77%) Thin Client
9 6 (2.37%) Hedge funds
10 4 (1.58%) Clustering
10 4 (1.58%) Management Information System
11 3 (1.19%) Enterprise Software
12 2 (0.79%) Mathematics
13 1 (0.40%) CMDB
13 1 (0.40%) Data Protection Act
13 1 (0.40%) Device Driver
13 1 (0.40%) FMCG
13 1 (0.40%) Handset
Operating Systems
1 200 (79.05%) Windows
2 123 (48.62%) Windows 7
3 70 (27.67%) Windows XP
4 58 (22.92%) Windows Server
5 41 (16.21%) Windows Server 2008
6 31 (12.25%) Windows Server 2003
7 28 (11.07%) Windows 8
8 22 (8.70%) Windows Server 2012
9 15 (5.93%) Mac OS X
10 14 (5.53%) Android
11 8 (3.16%) Linux
12 6 (2.37%) Windows 10
13 4 (1.58%) Apple iOS
13 4 (1.58%) Windows Vista
14 2 (0.79%) Unix
15 1 (0.40%) Mac OS
Processes & Methodologies
1 58 (22.92%) ITIL
2 21 (8.30%) Incident Management
3 19 (7.51%) Service Management
4 11 (4.35%) Line Management
5 10 (3.95%) Web Development
6 9 (3.56%) CRM
7 8 (3.16%) MVC
7 8 (3.16%) Problem Management
7 8 (3.16%) Service Delivery
8 6 (2.37%) Asset Management
8 6 (2.37%) Patch Management
8 6 (2.37%) Project Management
8 6 (2.37%) Time Management
9 5 (1.98%) Mentoring
10 4 (1.58%) Document Management
10 4 (1.58%) ITIL V3
10 4 (1.58%) Kalman Filter
11 3 (1.19%) Agile Software Development
11 3 (1.19%) Knowledge Management
11 3 (1.19%) Release Management
Programming Languages
1 17 (6.72%) SQL
2 8 (3.16%) C#
3 3 (1.19%) Java
3 3 (1.19%) VB
3 3 (1.19%) VB6
4 1 (0.40%) PowerShell
Qualifications
1 26 (10.28%) Degree
2 19 (7.51%) Microsoft Certification
3 10 (3.95%) ITIL Certification
4 5 (1.98%) CCNA
4 5 (1.98%) Cisco Certification
5 4 (1.58%) MCSA
5 4 (1.58%) MOS
6 3 (1.19%) Citrix Certification
6 3 (1.19%) JNCIS
6 3 (1.19%) MCP
7 2 (0.79%) MCDST
7 2 (0.79%) MCSE
7 2 (0.79%) SC Cleared
7 2 (0.79%) Security Cleared
8 1 (0.40%) A+ Certification
8 1 (0.40%) HND
8 1 (0.40%) ITIL Foundation Certificate
8 1 (0.40%) MCITP
8 1 (0.40%) NVQ Level 3
8 1 (0.40%) NVQ Level 4
Quality Assurance & Compliance
1 30 (11.86%) SLA
2 2 (0.79%) QA
System Software
1 149 (58.89%) Active Directory
2 15 (5.93%) VMware Infrastructure
3 8 (3.16%) Hyper-V
4 6 (2.37%) XenApp
5 5 (1.98%) Terminal Services
6 2 (0.79%) Terminal Server
7 1 (0.40%) Firmware
7 1 (0.40%) XenDesktop
Systems Management
1 9 (3.56%) SCCM
2 4 (1.58%) Backup Exec
3 2 (0.79%) Nagios
3 2 (0.79%) Norton AntiVirus
4 1 (0.40%) SCOM
Vendors
1 114 (45.06%) Microsoft
2 57 (22.53%) Citrix
3 48 (18.97%) iManage
4 18 (7.11%) VMware
5 15 (5.93%) Cisco
6 13 (5.14%) Apple
7 10 (3.95%) HP
8 7 (2.77%) Google
8 7 (2.77%) Symantec
9 5 (1.98%) Bloomberg
9 5 (1.98%) Reuters
10 4 (1.58%) Acronis
10 4 (1.58%) arcserve
10 4 (1.58%) Interwoven
10 4 (1.58%) Lotus
10 4 (1.58%) ServiceNow
11 3 (1.19%) Juniper
11 3 (1.19%) Remedy
11 3 (1.19%) SAP
12 2 (0.79%) CheckPoint
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