The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 537 526 523
Rank change year-on-year
-11 -3
Permanent jobs requiring a Help Desk Support 105 94 116
As % of all permanent IT jobs located in London 0.22% 0.21% 0.23%
As % of the Job Titles category 0.24% 0.23% 0.24%
Number of salaries quoted 96 90 110
Average salary £26,000 £23,500 £26,000
Average salary % change year-on-year
+10.63% -9.61%
90% offered a salary of more than £21,250 £19,000 £21,405
10% offered a salary of more than £37,500 £30,000 £35,250
UK excluding London average salary £23,000 £20,500 £20,750
% change year-on-year
+12.19% -1.20%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44357 41423 48051
As % of all permanent IT jobs located in London 93.41% 93.52% 94.55%
Number of salaries quoted 37081 34736 41760
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 21 August 2014.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -8 21 £29,750 +19.00% 2
Croydon -6 5 £24,000 +23.07% 1
Enfield - 2 - -
Hounslow -13 1 £25,000 -3.84% 1
Wimbledon - 1 £26,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 21 August 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 178 (78.76%) Windows
2 145 (64.16%) Active Directory
3 122 (53.98%) MS Office
4 109 (48.23%) Windows 7
5 84 (37.17%) Microsoft
6 82 (36.28%) Windows XP
7 73 (32.30%) MS Excel
8 69 (30.53%) ITIL
9 56 (24.78%) Law
10 46 (20.35%) Citrix
11 40 (17.70%) MS Exchange
11 40 (17.70%) Windows Server 2003
11 40 (17.70%) Blackberry
12 39 (17.26%) Degree
13 36 (15.93%) Windows Server 2008
14 33 (14.60%) Legal
15 28 (12.39%) Microsoft Certification
16 26 (11.50%) Finance
17 24 (10.62%) TCP/IP
18 23 (10.18%) Apple
18 23 (10.18%) WorkSite
18 23 (10.18%) Windows 8
19 20 (8.85%) Blackberry Enterprise Server
20 17 (7.52%) SQL
20 17 (7.52%) Telecoms
21 16 (7.08%) SLA
22 15 (6.64%) DHCP
22 15 (6.64%) Banking
23 13 (5.75%) DNS
23 13 (5.75%) Internet

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 21 August 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (17.70%) MS Exchange
2 23 (10.18%) WorkSite
3 20 (8.85%) Blackberry Enterprise Server
4 9 (3.98%) IBM Notes
4 9 (3.98%) SharePoint
4 9 (3.98%) Exchange Server 2010
5 5 (2.21%) Exchange Server 2007
6 4 (1.77%) Lotus Domino
7 3 (1.33%) Exchange Server 2003
8 2 (0.88%) Lync
9 1 (0.44%) CMS
Applications
1 122 (53.98%) MS Office
2 73 (32.30%) MS Excel
3 9 (3.98%) MS PowerPoint
4 2 (0.88%) InfoPath
Business Applications
1 2 (0.88%) SAP Oil and Gas
2 1 (0.44%) SAP Business One
2 1 (0.44%) Magento
2 1 (0.44%) SAP BPC
2 1 (0.44%) Fredhopper
2 1 (0.44%) SAP SD
Cloud Services
1 5 (2.21%) Office 365
2 1 (0.44%) Microsoft Azure
Communications & Networking
1 24 (10.62%) TCP/IP
2 15 (6.64%) DHCP
3 13 (5.75%) DNS
3 13 (5.75%) Internet
4 8 (3.54%) Firewall
5 7 (3.10%) VPN
6 6 (2.65%) LAN
7 5 (2.21%) VoIP
7 5 (2.21%) WAN
7 5 (2.21%) IP Telephony
8 3 (1.33%) Wireless
9 2 (0.88%) VLAN
9 2 (0.88%) Cisco IOS
9 2 (0.88%) NAS
9 2 (0.88%) Wi-Fi
9 2 (0.88%) SAN
9 2 (0.88%) SMTP
10 1 (0.44%) Ethernet
10 1 (0.44%) HTTP
10 1 (0.44%) SSH
Database & Business Intelligence
1 7 (3.10%) SQL Server
2 2 (0.88%) MS Access
2 2 (0.88%) SQL Server 2012
3 1 (0.44%) SAP BW
General
1 56 (24.78%) Law
2 33 (14.60%) Legal
3 26 (11.50%) Finance
4 17 (7.52%) Telecoms
5 15 (6.64%) Banking
6 6 (2.65%) Investment Banking
6 6 (2.65%) Marketing
7 3 (1.33%) Retail
7 3 (1.33%) Advertising
7 3 (1.33%) German Language
8 2 (0.88%) Japanese Language
8 2 (0.88%) Publishing
8 2 (0.88%) Private Banking
8 2 (0.88%) Manufacturing
8 2 (0.88%) Front Office
8 2 (0.88%) Electronics
9 1 (0.44%) Financial Institution
9 1 (0.44%) Back Office
9 1 (0.44%) Mandarin Language
9 1 (0.44%) Billing
Libraries, Frameworks & Software Standards
1 2 (0.88%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) ASP.NET
2 1 (0.44%) CSS
2 1 (0.44%) XML
Miscellaneous
1 40 (17.70%) Blackberry
2 13 (5.75%) iPad
3 11 (4.87%) Video Conferencing
4 8 (3.54%) iPhone
5 5 (2.21%) PACS
6 4 (1.77%) NHS
7 3 (1.33%) CMDB
8 2 (0.88%) Fat Client
8 2 (0.88%) Thin Client
8 2 (0.88%) Client/Server
8 2 (0.88%) DTV
9 1 (0.44%) AS400
9 1 (0.44%) Handset
9 1 (0.44%) Replication
9 1 (0.44%) EPoS
9 1 (0.44%) Chip and PIN
9 1 (0.44%) Computer Science
9 1 (0.44%) Data Extraction
Operating Systems
1 178 (78.76%) Windows
2 109 (48.23%) Windows 7
3 82 (36.28%) Windows XP
4 40 (17.70%) Windows Server 2003
5 36 (15.93%) Windows Server 2008
6 23 (10.18%) Windows 8
7 11 (4.87%) Windows Vista
8 10 (4.42%) Apple iOS
9 8 (3.54%) Mac OS X
10 5 (2.21%) Windows Server 2012
11 3 (1.33%) Android
11 3 (1.33%) Linux
11 3 (1.33%) Windows Mobile
12 2 (0.88%) Mac OS X Server
12 2 (0.88%) Mac OS
13 1 (0.44%) UNIX
13 1 (0.44%) Windows 2000
Processes & Methodologies
1 69 (30.53%) ITIL
2 13 (5.75%) Project Management
3 12 (5.31%) Incident Management
4 8 (3.54%) Service Management
5 7 (3.10%) Document Management
5 7 (3.10%) ITIL V3
6 4 (1.77%) Digital Marketing
7 3 (1.33%) Asset Management
8 2 (0.88%) Business Intelligence
8 2 (0.88%) Cost-Benefit Analysis
8 2 (0.88%) Service Delivery
8 2 (0.88%) Workflow
8 2 (0.88%) Programme Management
8 2 (0.88%) CRM
8 2 (0.88%) Root Cause Analysis
8 2 (0.88%) Service Desk Management
9 1 (0.44%) Software Deployment
9 1 (0.44%) ITIL V2
9 1 (0.44%) Portfolio Management
9 1 (0.44%) E-Commerce
Programming Languages
1 17 (7.52%) SQL
2 1 (0.44%) VB
2 1 (0.44%) VB.NET
2 1 (0.44%) VBA
2 1 (0.44%) VB6
2 1 (0.44%) JavaScript
Qualifications
1 39 (17.26%) Degree
2 28 (12.39%) Microsoft Certification
3 12 (5.31%) MCP
4 9 (3.98%) MCSE
5 6 (2.65%) A+ Certification
5 6 (2.65%) MCITP
5 6 (2.65%) ITIL Foundation Certificate
6 5 (2.21%) ITIL Certification
6 5 (2.21%) MCDST
7 4 (1.77%) Security Cleared
8 2 (0.88%) SC Cleared
8 2 (0.88%) MCSA
8 2 (0.88%) CCNA
8 2 (0.88%) Cisco Certification
Quality Assurance & Compliance
1 16 (7.08%) SLA
System Software
1 145 (64.16%) Active Directory
2 7 (3.10%) XenApp
3 6 (2.65%) VMware Infrastructure
4 3 (1.33%) Terminal Services
5 2 (0.88%) Hyper-V
6 1 (0.44%) XenServer
6 1 (0.44%) VMware ESXi
Systems Management
1 5 (2.21%) Backup Exec
1 5 (2.21%) SCCM
2 3 (1.33%) Norton AntiVirus
2 3 (1.33%) Symantec Enterprise Vault
3 1 (0.44%) MAILsweeper
3 1 (0.44%) Cisco CUCM
3 1 (0.44%) FortiGate
Vendors
1 84 (37.17%) Microsoft
2 46 (20.35%) Citrix
3 23 (10.18%) Apple
4 9 (3.98%) Lotus
4 9 (3.98%) HP
4 9 (3.98%) VMware
5 7 (3.10%) SAP
6 6 (2.65%) Avaya
6 6 (2.65%) Symantec
7 5 (2.21%) Bloomberg
7 5 (2.21%) ServiceNow
7 5 (2.21%) Cisco
7 5 (2.21%) Interwoven
8 4 (1.77%) Adobe
8 4 (1.77%) Remedy
8 4 (1.77%) Sophos
8 4 (1.77%) Altiris
9 3 (1.33%) LANDesk
9 3 (1.33%) Spiceworks
10 2 (0.88%) CQG
City, London
Premier Group Recruitment
Salary: £12 - £15 per hour
Posted: 2 hours ago
City, London
Premier Group Recruitment
Salary: £12 - £14 per hour
Posted: 2 hours ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: Yesterday
Hounslow, Middlesex
Searchability.co.uk
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £20k - 24k per day
Posted: 3 days ago
London (N7)
Guru Careers
Salary: £18 - 22k
Posted: 7 days ago
Central London / West End
Chambers and Partners
Salary: From £25,000 to £35,000 per annum
Posted: 15 days ago