The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 579 539 505
Rank change year-on-year
-40 -34
Permanent jobs requiring a Help Desk Support 54 114 98
As % of all permanent IT jobs located in London 0.12% 0.23% 0.22%
As % of the Job Titles category 0.13% 0.25% 0.24%
Number of salaries quoted 50 108 88
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £20,500 £20,850 £19,500
10% offered a salary of more than £50,000 £32,500 £35,750
UK excluding London average salary £22,000 £22,500 £21,000
% change year-on-year
-2.22% +7.14%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41608 45886 41320
As % of all permanent IT jobs located in London 93.35% 93.66% 93.69%
Number of salaries quoted 35298 38585 34779
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 3 July 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 13 £23,500 +6.81% 6
Bromley - 3 £27,500 -
Chessington - 1 £30,000 -
Uxbridge - 1 £30,000 - 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 123 (79.35%) Windows
2 92 (59.35%) Active Directory
3 63 (40.65%) MS Office
4 62 (40.00%) Microsoft
5 58 (37.42%) Windows 7
6 50 (32.26%) MS Excel
7 44 (28.39%) Windows XP
8 37 (23.87%) ITIL
9 36 (23.23%) Blackberry
10 35 (22.58%) Degree
11 33 (21.29%) Citrix
12 26 (16.77%) Windows Server 2008
13 23 (14.84%) Law
14 22 (14.19%) Windows 8
15 21 (13.55%) MS Exchange
16 20 (12.90%) SLA
16 20 (12.90%) Windows Server 2003
16 20 (12.90%) VMware
17 19 (12.26%) Windows Server 2012
17 19 (12.26%) Finance
18 18 (11.61%) HP
19 15 (9.68%) Banking
19 15 (9.68%) Mac OS X
19 15 (9.68%) Apple
19 15 (9.68%) WAN
20 14 (9.03%) LAN
20 14 (9.03%) VPN
21 13 (8.39%) TCP/IP
21 13 (8.39%) Microsoft Certification
22 12 (7.74%) DNS

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (13.55%) MS Exchange
2 11 (7.10%) WorkSite
3 10 (6.45%) SharePoint
3 10 (6.45%) Exchange Server 2010
4 6 (3.87%) Lync
4 6 (3.87%) Blackberry Enterprise Server
4 6 (3.87%) Exchange Server 2013
5 5 (3.23%) Exchange Server 2007
6 1 (0.65%) SharePoint 2013
Applications
1 63 (40.65%) MS Office
2 50 (32.26%) MS Excel
3 6 (3.87%) MS PowerPoint
4 3 (1.94%) Adobe Creative Suite
5 2 (1.29%) MS Project
5 2 (1.29%) InfoPath
Business Applications
1 2 (1.29%) HiPortfolio
2 1 (0.65%) SAP CCM
2 1 (0.65%) SAP ERP
Cloud Services
1 6 (3.87%) Office 365
2 4 (2.58%) SaaS
3 1 (0.65%) Mimecast
Communications & Networking
1 15 (9.68%) WAN
2 14 (9.03%) LAN
2 14 (9.03%) VPN
3 13 (8.39%) TCP/IP
4 12 (7.74%) DNS
4 12 (7.74%) Firewall
5 10 (6.45%) SAN
6 8 (5.16%) Wi-Fi
7 6 (3.87%) VLAN
7 6 (3.87%) VoIP
8 3 (1.94%) DHCP
8 3 (1.94%) Network Security
8 3 (1.94%) Wireless
8 3 (1.94%) IP Telephony
9 2 (1.29%) NAS
9 2 (1.29%) PABX
9 2 (1.29%) Internet
10 1 (0.65%) Ethernet
10 1 (0.65%) WLAN
10 1 (0.65%) Intranet
Database & Business Intelligence
1 11 (7.10%) SQL Server
2 3 (1.94%) SQL Server 2012
Development Applications
1 1 (0.65%) JIRA
1 1 (0.65%) Team Foundation Server
General
1 23 (14.84%) Law
2 19 (12.26%) Finance
3 15 (9.68%) Banking
4 10 (6.45%) Telecoms
5 8 (5.16%) Legal
6 3 (1.94%) Marketing
7 2 (1.29%) Advertising
7 2 (1.29%) Retail
7 2 (1.29%) Back Office
8 1 (0.65%) Front Office
8 1 (0.65%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.65%) HTML
1 1 (0.65%) .NET
Miscellaneous
1 36 (23.23%) Blackberry
2 7 (4.52%) Video Conferencing
2 7 (4.52%) Analytical Skills
3 6 (3.87%) iPhone
4 5 (3.23%) NHS
4 5 (3.23%) iPad
5 4 (2.58%) Thin Client
5 4 (2.58%) Fat Client
6 3 (1.94%) Computer Science
6 3 (1.94%) Reference Data
6 3 (1.94%) PDA
6 3 (1.94%) Data Centre
6 3 (1.94%) New Media
6 3 (1.94%) Mobile Computing
6 3 (1.94%) Enterprise Software
7 2 (1.29%) User Experience
7 2 (1.29%) Client/Server
7 2 (1.29%) PACS
7 2 (1.29%) Mathematics
8 1 (0.65%) Physics
Operating Systems
1 123 (79.35%) Windows
2 58 (37.42%) Windows 7
3 44 (28.39%) Windows XP
4 26 (16.77%) Windows Server 2008
5 22 (14.19%) Windows 8
6 20 (12.90%) Windows Server 2003
7 19 (12.26%) Windows Server 2012
8 15 (9.68%) Mac OS X
9 9 (5.81%) Windows Vista
10 8 (5.16%) Linux
11 3 (1.94%) Apple iOS
12 2 (1.29%) Solaris
12 2 (1.29%) Android
13 1 (0.65%) UNIX
13 1 (0.65%) Mac OS
Processes & Methodologies
1 37 (23.87%) ITIL
2 12 (7.74%) Service Management
3 11 (7.10%) Service Delivery
4 5 (3.23%) ITSM
5 4 (2.58%) CRM
6 3 (1.94%) Incident Management
6 3 (1.94%) Web Development
6 3 (1.94%) Release Management
6 3 (1.94%) DNA
6 3 (1.94%) Online Marketing
6 3 (1.94%) Portfolio Management
7 2 (1.29%) Continuous Improvement
7 2 (1.29%) Root Cause Analysis
7 2 (1.29%) Software Deployment
7 2 (1.29%) Product Management
7 2 (1.29%) Investment Management
7 2 (1.29%) Line Management
7 2 (1.29%) Mentoring
7 2 (1.29%) Wealth Management
7 2 (1.29%) Workflow
Programming Languages
1 9 (5.81%) SQL
2 5 (3.23%) C
Qualifications
1 35 (22.58%) Degree
2 13 (8.39%) Microsoft Certification
3 11 (7.10%) MCP
4 8 (5.16%) MCSA
5 7 (4.52%) MCSE
6 6 (3.87%) MOS
6 6 (3.87%) MCITP
7 5 (3.23%) HNC
7 5 (3.23%) HND
8 4 (2.58%) ITIL Certification
9 3 (1.94%) MCTS
10 2 (1.29%) ITIL Foundation Certificate
10 2 (1.29%) CCNA
10 2 (1.29%) Cisco Certification
11 1 (0.65%) A+ Certification
11 1 (0.65%) SC Cleared
11 1 (0.65%) Security Cleared
Quality Assurance & Compliance
1 20 (12.90%) SLA
2 1 (0.65%) QA
System Software
1 92 (59.35%) Active Directory
2 12 (7.74%) VMware Infrastructure
3 10 (6.45%) XenApp
4 4 (2.58%) VMware ESX
5 3 (1.94%) Hyper-V
6 2 (1.29%) XenDesktop
6 2 (1.29%) vSphere
Systems Management
1 5 (3.23%) SCCM
2 1 (0.65%) SCOM
2 1 (0.65%) McAfee ePO
2 1 (0.65%) Norton AntiVirus
2 1 (0.65%) MAILsweeper
2 1 (0.65%) DameWare
2 1 (0.65%) Backup Exec
2 1 (0.65%) WSUS
Vendors
1 62 (40.00%) Microsoft
2 33 (21.29%) Citrix
3 20 (12.90%) VMware
4 18 (11.61%) HP
5 15 (9.68%) Apple
6 11 (7.10%) Cisco
7 7 (4.52%) Adobe
8 6 (3.87%) Bloomberg
8 6 (3.87%) Mitel
9 5 (3.23%) Polycom
9 5 (3.23%) LANDesk
10 4 (2.58%) Reuters
10 4 (2.58%) Altiris
10 4 (2.58%) Avaya
11 3 (1.94%) Dell
12 2 (1.29%) Nokia
12 2 (1.29%) Google
13 1 (0.65%) Fortinet
13 1 (0.65%) ProCurve
13 1 (0.65%) Veeam
City, London
I.T. Skillfinder
Salary: £28000 - £34000 per annum + Bonus, Pension, Gym, Travel + more!
Posted: Yesterday
Uxbridge, Middlesex
Verticality Ltd
Salary: £25000 - £35000 per annum
Posted: 2 days ago
City, London
Premier IT
Salary: £27000 per annum
Posted: 2 days ago
City, London
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum
Posted: 3 days ago
London
Harrington Starr
Salary: £25000 - £30000 per annum + + bonus, benefits and pension
Posted: 4 days ago
City of London
Computer Futures
Salary: £25000 - £28000 per annum + competitive
Posted: 23 days ago