The statistics below represent IT jobs advertised across the London region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 May 2016 with a comparison to same period over 2 years.

3 months to
29 May 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 485 547 531
Rank change year-on-year
+62 -16
Permanent jobs requiring a Help Desk Support 147 129 171
As % of all permanent IT jobs located in London 0.36% 0.29% 0.34%
As % of the Job Titles category 0.38% 0.30% 0.36%
Number of salaries quoted 144 124 162
Median salary £25,000 £25,000 £25,000
90% offered a salary of more than £22,150 £20,500 £20,000
10% offered a salary of more than £33,500 £32,500 £33,850
UK excluding London median salary £22,000 £22,000 £22,500
% change year-on-year
- -2.22%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38599 42581 47644
As % of all permanent IT jobs located in London 95.74% 95.77% 96.06%
Number of salaries quoted 33503 35938 39808
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 29 May 2016.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon +11 17 £23,000 -9.80% 1
City of London +51 13 £26,000 - 2
Romford - 4 £25,000 -
Sidcup - 2 £28,000 -
Chessington - 1 £29,500 -
Wimbledon - 1 £22,000 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 29 May 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 181 (67.04%) Windows
2 150 (55.56%) Active Directory
3 127 (47.04%) Windows 7
4 112 (41.48%) Microsoft
5 86 (31.85%) MS Office
6 82 (30.37%) MS Excel
7 68 (25.19%) ITIL
8 64 (23.70%) Windows XP
8 64 (23.70%) Finance
9 56 (20.74%) Citrix
10 54 (20.00%) iManage
11 45 (16.67%) Windows Server
12 40 (14.81%) Banking
13 35 (12.96%) Windows Server 2008
14 33 (12.22%) Law
15 26 (9.63%) Legal
15 26 (9.63%) Microsoft Certification
15 26 (9.63%) SLA
16 25 (9.26%) DHCP
17 24 (8.89%) DNS
18 23 (8.52%) Windows Server 2003
19 22 (8.15%) Blackberry
20 19 (7.04%) Investment Banking
21 18 (6.67%) QA
21 18 (6.67%) MS Exchange
22 17 (6.30%) TCP/IP
22 17 (6.30%) ITIL Certification
22 17 (6.30%) Service Management
23 16 (5.93%) Thin Client
23 16 (5.93%) Wealth Management

Help Desk Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.67%) MS Exchange
2 13 (4.81%) Skype for Business
3 12 (4.44%) SharePoint
4 8 (2.96%) Exchange Server 2010
5 6 (2.22%) Blackberry Enterprise Server
6 3 (1.11%) Exchange Server 2007
7 2 (0.74%) Exchange Server 2003
8 1 (0.37%) IBM Notes
Applications
1 86 (31.85%) MS Office
2 82 (30.37%) MS Excel
3 9 (3.33%) MS PowerPoint
4 3 (1.11%) Adobe Creative Suite
5 1 (0.37%) InfoPath
5 1 (0.37%) MS Project
5 1 (0.37%) MS Visio
5 1 (0.37%) Photoshop
Business Applications
1 2 (0.74%) Dynamics CRM
1 2 (0.74%) Oracle Applications
2 1 (0.37%) Visualfiles
Cloud Services
1 13 (4.81%) Office 365
2 3 (1.11%) Microsoft Azure
3 1 (0.37%) Amazon AWS
3 1 (0.37%) Mimecast
3 1 (0.37%) SaaS
Communications & Networking
1 25 (9.26%) DHCP
2 24 (8.89%) DNS
3 17 (6.30%) TCP/IP
4 9 (3.33%) Firewall
5 7 (2.59%) LAN
6 5 (1.85%) Remote Desktop
6 5 (1.85%) VPN
7 4 (1.48%) Broadband
7 4 (1.48%) WAN
8 3 (1.11%) Intranet
8 3 (1.11%) Unified Communications
8 3 (1.11%) VoIP
9 2 (0.74%) Internet
9 2 (0.74%) IP Telephony
9 2 (0.74%) Skype
10 1 (0.37%) DSL
10 1 (0.37%) NAS
10 1 (0.37%) Network Security
10 1 (0.37%) PBX
10 1 (0.37%) SAN
Database & Business Intelligence
1 6 (2.22%) SQL Server
2 1 (0.37%) MySQL
2 1 (0.37%) SQL Server 2005
2 1 (0.37%) SQL Server 2008
Development Applications
1 1 (0.37%) JIRA
General
1 64 (23.70%) Finance
2 40 (14.81%) Banking
3 33 (12.22%) Law
4 26 (9.63%) Legal
5 19 (7.04%) Investment Banking
6 7 (2.59%) Telecoms
7 4 (1.48%) Front Office
8 2 (0.74%) Back Office
8 2 (0.74%) Financial Institution
8 2 (0.74%) Retail
9 1 (0.37%) Billing
9 1 (0.37%) German Language
Libraries, Frameworks & Software Standards
1 3 (1.11%) .NET
2 1 (0.37%) COM
Miscellaneous
1 22 (8.15%) Blackberry
2 16 (5.93%) Fat Client
2 16 (5.93%) Thin Client
3 13 (4.81%) Analytical Skills
4 10 (3.70%) Computer Science
4 10 (3.70%) Smartphone
5 8 (2.96%) Data Centre
5 8 (2.96%) Hedge funds
6 7 (2.59%) iPad
7 6 (2.22%) Video Conferencing
8 5 (1.85%) Driving Licence
9 4 (1.48%) iPhone
10 2 (0.74%) Client/Server
10 2 (0.74%) PDA
11 1 (0.37%) Clustering
11 1 (0.37%) Data Protection Act
11 1 (0.37%) FMCG
11 1 (0.37%) Handset
11 1 (0.37%) Management Information System
11 1 (0.37%) NHS
Operating Systems
1 181 (67.04%) Windows
2 127 (47.04%) Windows 7
3 64 (23.70%) Windows XP
4 45 (16.67%) Windows Server
5 35 (12.96%) Windows Server 2008
6 23 (8.52%) Windows Server 2003
7 15 (5.56%) Windows 8
7 15 (5.56%) Windows Server 2012
8 10 (3.70%) Mac OS X
8 10 (3.70%) Windows 10
9 8 (2.96%) Linux
10 7 (2.59%) Android
11 5 (1.85%) Apple iOS
12 1 (0.37%) BlackBerry OS
12 1 (0.37%) Windows Mobile
Processes & Methodologies
1 68 (25.19%) ITIL
2 17 (6.30%) Service Management
3 16 (5.93%) Wealth Management
4 15 (5.56%) Incident Management
5 11 (4.07%) Business Intelligence
6 9 (3.33%) Service Delivery
7 7 (2.59%) Change Management
8 6 (2.22%) ITSM
8 6 (2.22%) Mentoring
9 5 (1.85%) ITIL V3
9 5 (1.85%) Patch Management
9 5 (1.85%) Problem Management
10 4 (1.48%) Asset Management
10 4 (1.48%) CRM
10 4 (1.48%) Document Management
10 4 (1.48%) Server Virtualisation
10 4 (1.48%) Time Management
10 4 (1.48%) Workflow
11 3 (1.11%) Continuous Improvement
11 3 (1.11%) Service Desk Management
Programming Languages
1 9 (3.33%) SQL
2 4 (1.48%) Java
3 3 (1.11%) VB
3 3 (1.11%) VB6
4 1 (0.37%) PHP
4 1 (0.37%) Shell Script
Qualifications
1 26 (9.63%) Microsoft Certification
2 17 (6.30%) ITIL Certification
3 12 (4.44%) Degree
3 12 (4.44%) MCP
3 12 (4.44%) MCSE
4 11 (4.07%) Citrix Certification
5 10 (3.70%) MCDST
5 10 (3.70%) MCSA
6 6 (2.22%) CCNA
6 6 (2.22%) Cisco Certification
6 6 (2.22%) MOS
7 5 (1.85%) MCITP
8 3 (1.11%) ITIL Foundation Certificate
8 3 (1.11%) JNCIS
9 1 (0.37%) A+ Certification
Quality Assurance & Compliance
1 26 (9.63%) SLA
2 18 (6.67%) QA
3 4 (1.48%) ISO/IEC 20000
4 1 (0.37%) Data Quality
System Software
1 150 (55.56%) Active Directory
2 15 (5.56%) XenApp
3 13 (4.81%) VMware Infrastructure
4 4 (1.48%) Hyper-V
5 3 (1.11%) Terminal Services
6 2 (0.74%) Terminal Server
6 2 (0.74%) XenDesktop
7 1 (0.37%) Microsoft App-V
Systems Management
1 16 (5.93%) SCCM
2 3 (1.11%) Backup Exec
3 1 (0.37%) Casper Suite
3 1 (0.37%) ThinApp
Vendors
1 112 (41.48%) Microsoft
2 56 (20.74%) Citrix
3 54 (20.00%) iManage
4 14 (5.19%) VMware
5 7 (2.59%) Bloomberg
5 7 (2.59%) Cisco
6 6 (2.22%) HP
7 5 (1.85%) Reuters
8 4 (1.48%) Adobe
8 4 (1.48%) Apple
8 4 (1.48%) ServiceNow
9 3 (1.11%) Juniper
9 3 (1.11%) Polycom
10 2 (0.74%) Dell
10 2 (0.74%) Intel Security
10 2 (0.74%) Oracle
10 2 (0.74%) Sage
10 2 (0.74%) SAP
10 2 (0.74%) Sophos
11 1 (0.37%) BT
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