The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 492 523 519
Rank change year-on-year
+31 -4
Permanent jobs requiring a Help Desk Support 112 106 95
As % of all permanent IT jobs located in London 0.27% 0.24% 0.22%
As % of the Job Titles category 0.29% 0.26% 0.23%
Number of salaries quoted 105 100 90
Average salary £26,000 £27,500 £25,000
Average salary % change year-on-year
-5.45% +10.00%
90% offered a salary of more than £21,000 £22,450 £20,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £22,000 £21,375 £21,000
% change year-on-year
+2.92% +1.78%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39241 40713 41625
As % of all permanent IT jobs located in London 93.76% 93.78% 94.21%
Number of salaries quoted 33105 33367 35450
Average salary £53,500 £52,500 £50,000
Average salary % change year-on-year
+1.90% +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 4 March 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 13 £26,500 -5.35% 1
Croydon +11 8 £24,000 +1.58% 1
Chessington -5 4 £21,500 +13.15%
Uxbridge - 1 £20,250 -
Mayfair - 1 £20,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 4 March 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 177 (76.96%) Windows
2 135 (58.70%) Active Directory
3 106 (46.09%) Windows 7
4 92 (40.00%) MS Office
5 89 (38.70%) Microsoft
6 72 (31.30%) Windows XP
7 69 (30.00%) MS Excel
7 69 (30.00%) ITIL
8 48 (20.87%) MS Exchange
9 46 (20.00%) VMware
10 43 (18.70%) Degree
11 40 (17.39%) Finance
12 36 (15.65%) Windows Server 2008
13 35 (15.22%) DNS
13 35 (15.22%) Citrix
14 32 (13.91%) Law
15 31 (13.48%) Windows Server 2012
16 29 (12.61%) Windows 8
16 29 (12.61%) Blackberry
17 28 (12.17%) Legal
18 25 (10.87%) SLA
18 25 (10.87%) Cisco
18 25 (10.87%) Exchange Server 2010
19 23 (10.00%) HP
20 22 (9.57%) VMware Infrastructure
21 21 (9.13%) MS PowerPoint
21 21 (9.13%) Exchange Server 2007
21 21 (9.13%) Microsoft Certification
21 21 (9.13%) VPN
21 21 (9.13%) Windows Server 2003

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 4 March 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (20.87%) MS Exchange
2 25 (10.87%) Exchange Server 2010
3 21 (9.13%) Exchange Server 2007
4 11 (4.78%) Blackberry Enterprise Server
5 10 (4.35%) WorkSite
6 7 (3.04%) SharePoint
7 6 (2.61%) Exchange Server 2013
7 6 (2.61%) Lync
7 6 (2.61%) CMS
8 4 (1.74%) IBM Notes
9 1 (0.43%) IIS
9 1 (0.43%) Exchange Server 2003
9 1 (0.43%) SharePoint 2013
Applications
1 92 (40.00%) MS Office
2 69 (30.00%) MS Excel
3 21 (9.13%) MS PowerPoint
4 1 (0.43%) Adobe Creative Suite
Business Applications
1 2 (0.87%) SAP BPC
2 1 (0.43%) SAP SD
2 1 (0.43%) HiPortfolio
2 1 (0.43%) SAP CCM
2 1 (0.43%) SAP ERP
2 1 (0.43%) Dynamics CRM
Cloud Services
1 13 (5.65%) Office 365
2 8 (3.48%) SaaS
3 1 (0.43%) Google Apps
Communications & Networking
1 35 (15.22%) DNS
2 21 (9.13%) VPN
2 21 (9.13%) Firewall
3 20 (8.70%) WAN
4 19 (8.26%) LAN
4 19 (8.26%) TCP/IP
5 12 (5.22%) SAN
6 10 (4.35%) DHCP
7 7 (3.04%) IP Telephony
8 4 (1.74%) VoIP
9 3 (1.30%) Internet
9 3 (1.30%) VLAN
10 2 (0.87%) PABX
10 2 (0.87%) Network Security
10 2 (0.87%) Wi-Fi
10 2 (0.87%) Wireless
11 1 (0.43%) Broadband
11 1 (0.43%) HTTP
11 1 (0.43%) PBX
11 1 (0.43%) NAS
Database & Business Intelligence
1 14 (6.09%) SQL Server
2 6 (2.61%) Crystal Reports
3 3 (1.30%) SQL Server 2012
4 2 (0.87%) SAP BW
5 1 (0.43%) SQL Server 2000
5 1 (0.43%) FileMaker
Development Applications
1 2 (0.87%) Team Foundation Server
2 1 (0.43%) JIRA
General
1 40 (17.39%) Finance
2 32 (13.91%) Law
3 28 (12.17%) Legal
4 8 (3.48%) Banking
5 7 (3.04%) French Language
6 6 (2.61%) Billing
7 5 (2.17%) Marketing
8 4 (1.74%) Portuguese Language
9 3 (1.30%) Telecoms
9 3 (1.30%) Japanese Language
10 2 (0.87%) Retail
10 2 (0.87%) German Language
10 2 (0.87%) Advertising
10 2 (0.87%) Front Office
11 1 (0.43%) Pharmaceutical
11 1 (0.43%) Games
11 1 (0.43%) Mandarin Language
11 1 (0.43%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.43%) COM
Miscellaneous
1 29 (12.61%) Blackberry
2 13 (5.65%) Computer Science
3 9 (3.91%) Analytical Skills
4 5 (2.17%) Handset
4 5 (2.17%) Digital Media
4 5 (2.17%) New Media
4 5 (2.17%) iPhone
5 4 (1.74%) Data Extraction
6 3 (1.30%) Mobile Computing
7 2 (0.87%) Enterprise Software
7 2 (0.87%) iPad
7 2 (0.87%) Video Conferencing
7 2 (0.87%) AS400
7 2 (0.87%) NHS
8 1 (0.43%) Management Information System
8 1 (0.43%) Mathematics
8 1 (0.43%) SecurID
8 1 (0.43%) iSeries
8 1 (0.43%) Hedge funds
8 1 (0.43%) User Experience
Operating Systems
1 177 (76.96%) Windows
2 106 (46.09%) Windows 7
3 72 (31.30%) Windows XP
4 36 (15.65%) Windows Server 2008
5 31 (13.48%) Windows Server 2012
6 29 (12.61%) Windows 8
7 21 (9.13%) Windows Server 2003
8 18 (7.83%) Mac OS X
9 5 (2.17%) Linux
10 4 (1.74%) Apple iOS
11 3 (1.30%) Mac OS X Server
11 3 (1.30%) Windows Vista
12 2 (0.87%) Mac OS
12 2 (0.87%) Android
12 2 (0.87%) UNIX
13 1 (0.43%) Solaris
13 1 (0.43%) Windows Mobile
Processes & Methodologies
1 69 (30.00%) ITIL
2 14 (6.09%) CRM
3 12 (5.22%) Document Management
4 11 (4.78%) Service Delivery
5 9 (3.91%) Service Management
6 7 (3.04%) Incident Management
7 6 (2.61%) Mentoring
7 6 (2.61%) Data Analysis
7 6 (2.61%) Content Management
7 6 (2.61%) Business Intelligence
8 5 (2.17%) Wealth Management
8 5 (2.17%) ITIL V3
8 5 (2.17%) Online Marketing
9 4 (1.74%) Data Protection
9 4 (1.74%) Release Management
9 4 (1.74%) Change Management
10 3 (1.30%) Line Management
11 2 (0.87%) Analytics
11 2 (0.87%) Continuous Improvement
11 2 (0.87%) Product Management
Programming Languages
1 7 (3.04%) SQL
2 5 (2.17%) C
Qualifications
1 43 (18.70%) Degree
2 21 (9.13%) Microsoft Certification
3 17 (7.39%) MCP
4 16 (6.96%) MCSE
5 9 (3.91%) ITIL Foundation Certificate
6 8 (3.48%) MCITP
6 8 (3.48%) MCSA
7 7 (3.04%) ITIL Certification
8 6 (2.61%) Security Cleared
9 4 (1.74%) VCP4
9 4 (1.74%) SC Cleared
9 4 (1.74%) A+ Certification
10 3 (1.30%) Cisco Certification
10 3 (1.30%) CCNA
11 2 (0.87%) MCTS
11 2 (0.87%) MOS
12 1 (0.43%) CCNP
12 1 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 25 (10.87%) SLA
2 1 (0.43%) Sarbanes-Oxley
2 1 (0.43%) QA
System Software
1 135 (58.70%) Active Directory
2 22 (9.57%) VMware Infrastructure
3 17 (7.39%) Hyper-V
4 10 (4.35%) vSphere
5 9 (3.91%) XenApp
6 8 (3.48%) VMware ESXi
7 5 (2.17%) XenDesktop
8 1 (0.43%) Terminal Server
Systems Management
1 6 (2.61%) SCCM
2 1 (0.43%) DameWare
2 1 (0.43%) Backup Exec
2 1 (0.43%) SCOM
2 1 (0.43%) WSUS
2 1 (0.43%) McAfee ePO
Vendors
1 89 (38.70%) Microsoft
2 46 (20.00%) VMware
3 35 (15.22%) Citrix
4 25 (10.87%) Cisco
5 23 (10.00%) HP
6 15 (6.52%) Apple
7 11 (4.78%) Mitel
7 11 (4.78%) LANDesk
8 8 (3.48%) ServiceNow
9 7 (3.04%) Business Objects
9 7 (3.04%) NetSuite
10 6 (2.61%) Altiris
10 6 (2.61%) Avaya
11 5 (2.17%) Adobe
11 5 (2.17%) Polycom
12 4 (1.74%) Tableau
12 4 (1.74%) Lotus
12 4 (1.74%) SAP
13 3 (1.30%) Reuters
13 3 (1.30%) Bloomberg
London
Vadis People
Salary: c£24,000 - £28,000 plus ex bens
Posted: 2 days ago
London
TRG
Salary: 20000-25000 Per Annum Benefits
Posted: 2 days ago
City, London
TRG
Salary: £20000 - £25000 Per Annum Benefits
Posted: 2 days ago
Croydon, Surrey
CV Screen Ltd
Salary: Up to £23k plus excellent benefits
Posted: 5 days ago
London
Computer Futures
Salary: £28000 - £32000 per annum + competitive
Posted: 26 days ago