The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 541 543 530
Rank change year-on-year
+2 -13
Permanent jobs requiring a Help Desk Support 96 88 115
As % of all permanent IT jobs located in London 0.21% 0.20% 0.23%
As % of the Job Titles category 0.22% 0.21% 0.24%
Number of salaries quoted 81 83 110
Average salary £26,500 £23,000 £26,750
Average salary % change year-on-year
+15.21% -14.01%
90% offered a salary of more than £22,500 £19,000 £20,000
10% offered a salary of more than £37,500 £30,000 £32,500
UK excluding London average salary £22,000 £20,500 £20,000
% change year-on-year
+7.31% +2.50%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42843 41746 47655
As % of all permanent IT jobs located in London 93.38% 93.51% 94.55%
Number of salaries quoted 35743 35073 41312
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,400
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 22 September 2014.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 18 £33,250 +29.12% 1
Croydon +1 11 £24,000 +23.07%
Enfield - 2 - -
Hounslow -3 1 £25,000 -3.84%
Wimbledon - 1 £26,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 173 (80.84%) Windows
2 128 (59.81%) Active Directory
3 120 (56.07%) MS Office
4 104 (48.60%) Windows 7
5 82 (38.32%) Windows XP
6 81 (37.85%) Microsoft
7 70 (32.71%) ITIL
8 64 (29.91%) MS Excel
9 53 (24.77%) Law
10 41 (19.16%) Citrix
11 38 (17.76%) Windows Server 2003
12 37 (17.29%) Degree
13 35 (16.36%) MS Exchange
14 33 (15.42%) Blackberry
14 33 (15.42%) Legal
14 33 (15.42%) Windows Server 2008
15 26 (12.15%) Finance
16 21 (9.81%) WorkSite
17 20 (9.35%) Windows 8
18 18 (8.41%) TCP/IP
18 18 (8.41%) Apple
18 18 (8.41%) Microsoft Certification
19 16 (7.48%) SLA
19 16 (7.48%) Blackberry Enterprise Server
20 15 (7.01%) SQL
21 13 (6.07%) Telecoms
22 12 (5.61%) Banking
23 11 (5.14%) iPad
23 11 (5.14%) Project Management
24 10 (4.67%) DHCP

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (16.36%) MS Exchange
2 21 (9.81%) WorkSite
3 16 (7.48%) Blackberry Enterprise Server
4 9 (4.21%) SharePoint
4 9 (4.21%) IBM Notes
5 7 (3.27%) Exchange Server 2010
6 4 (1.87%) Lotus Domino
7 3 (1.40%) Lync
8 2 (0.93%) Exchange Server 2007
8 2 (0.93%) Exchange Server 2013
9 1 (0.47%) Exchange Server 2003
9 1 (0.47%) CMS
Applications
1 120 (56.07%) MS Office
2 64 (29.91%) MS Excel
3 7 (3.27%) MS PowerPoint
4 1 (0.47%) InfoPath
Business Applications
1 1 (0.47%) Fredhopper
1 1 (0.47%) SAP BPC
1 1 (0.47%) SAP Oil and Gas
1 1 (0.47%) Magento
1 1 (0.47%) SAP SD
Cloud Services
1 2 (0.93%) Office 365
Communications & Networking
1 18 (8.41%) TCP/IP
2 10 (4.67%) DHCP
2 10 (4.67%) Internet
3 8 (3.74%) DNS
4 7 (3.27%) LAN
5 6 (2.80%) VPN
5 6 (2.80%) WAN
6 5 (2.34%) VoIP
7 4 (1.87%) Firewall
7 4 (1.87%) IP Telephony
8 3 (1.40%) Wireless
9 2 (0.93%) HTTP
9 2 (0.93%) SAN
9 2 (0.93%) Wi-Fi
9 2 (0.93%) NAS
9 2 (0.93%) VLAN
10 1 (0.47%) SSH
10 1 (0.47%) Cisco IOS
10 1 (0.47%) Broadband
Database & Business Intelligence
1 6 (2.80%) SQL Server
2 2 (0.93%) MS Access
2 2 (0.93%) SQL Server 2012
3 1 (0.47%) SAP BW
3 1 (0.47%) SQL Server 2000
General
1 53 (24.77%) Law
2 33 (15.42%) Legal
3 26 (12.15%) Finance
4 13 (6.07%) Telecoms
5 12 (5.61%) Banking
6 6 (2.80%) Marketing
7 4 (1.87%) Investment Banking
8 3 (1.40%) Retail
8 3 (1.40%) German Language
8 3 (1.40%) Advertising
9 2 (0.93%) Front Office
9 2 (0.93%) Publishing
9 2 (0.93%) Private Banking
10 1 (0.47%) Mandarin Language
10 1 (0.47%) French Language
10 1 (0.47%) Japanese Language
10 1 (0.47%) Manufacturing
10 1 (0.47%) Electronics
10 1 (0.47%) Back Office
10 1 (0.47%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.47%) HTML
1 1 (0.47%) COM
1 1 (0.47%) XML
Miscellaneous
1 33 (15.42%) Blackberry
2 11 (5.14%) iPad
3 8 (3.74%) iPhone
4 7 (3.27%) Video Conferencing
5 6 (2.80%) Analytical Skills
6 4 (1.87%) NHS
6 4 (1.87%) PACS
7 3 (1.40%) CMDB
8 2 (0.93%) Thin Client
8 2 (0.93%) AS400
8 2 (0.93%) Fat Client
8 2 (0.93%) Computer Science
9 1 (0.47%) New Media
9 1 (0.47%) Hedge funds
9 1 (0.47%) Data Extraction
9 1 (0.47%) Handset
9 1 (0.47%) DTV
9 1 (0.47%) Management Information System
9 1 (0.47%) EPoS
9 1 (0.47%) Chip and PIN
Operating Systems
1 173 (80.84%) Windows
2 104 (48.60%) Windows 7
3 82 (38.32%) Windows XP
4 38 (17.76%) Windows Server 2003
5 33 (15.42%) Windows Server 2008
6 20 (9.35%) Windows 8
7 9 (4.21%) Windows Vista
8 8 (3.74%) Mac OS X
8 8 (3.74%) Apple iOS
9 6 (2.80%) Windows Server 2012
10 3 (1.40%) Windows Mobile
10 3 (1.40%) Android
10 3 (1.40%) Linux
11 2 (0.93%) UNIX
12 1 (0.47%) Mac OS X Server
12 1 (0.47%) Windows 2000
Processes & Methodologies
1 70 (32.71%) ITIL
2 11 (5.14%) Project Management
3 10 (4.67%) ITIL V3
3 10 (4.67%) Incident Management
4 8 (3.74%) Service Management
5 5 (2.34%) Document Management
6 4 (1.87%) Mentoring
7 3 (1.40%) Asset Management
7 3 (1.40%) Digital Marketing
7 3 (1.40%) Service Delivery
8 2 (0.93%) CRM
8 2 (0.93%) Fault Management
8 2 (0.93%) Data Protection
8 2 (0.93%) Cost-Benefit Analysis
8 2 (0.93%) Root Cause Analysis
8 2 (0.93%) Service Desk Management
8 2 (0.93%) People Management
9 1 (0.47%) Portfolio Management
9 1 (0.47%) Software Deployment
9 1 (0.47%) ITIL V2
Programming Languages
1 15 (7.01%) SQL
Qualifications
1 37 (17.29%) Degree
2 18 (8.41%) Microsoft Certification
3 9 (4.21%) ITIL Foundation Certificate
3 9 (4.21%) MCP
4 8 (3.74%) MCSE
5 5 (2.34%) Security Cleared
5 5 (2.34%) ITIL Certification
6 4 (1.87%) MCITP
7 3 (1.40%) SC Cleared
7 3 (1.40%) A+ Certification
7 3 (1.40%) MCSA
8 2 (0.93%) MCDST
9 1 (0.47%) VMware Certified Professional (VCP)
9 1 (0.47%) CCNA
9 1 (0.47%) Cisco Certification
Quality Assurance & Compliance
1 16 (7.48%) SLA
System Software
1 128 (59.81%) Active Directory
2 7 (3.27%) XenApp
3 4 (1.87%) VMware Infrastructure
4 2 (0.93%) Hyper-V
5 1 (0.47%) VMware ESXi
5 1 (0.47%) XenServer
Systems Management
1 6 (2.80%) Backup Exec
2 5 (2.34%) SCCM
3 3 (1.40%) Symantec Enterprise Vault
3 3 (1.40%) Norton AntiVirus
4 1 (0.47%) MAILsweeper
Vendors
1 81 (37.85%) Microsoft
2 41 (19.16%) Citrix
3 18 (8.41%) Apple
4 9 (4.21%) Lotus
4 9 (4.21%) HP
5 8 (3.74%) VMware
6 6 (2.80%) ServiceNow
7 5 (2.34%) Avaya
7 5 (2.34%) SAP
8 4 (1.87%) Interwoven
8 4 (1.87%) Adobe
8 4 (1.87%) Bloomberg
8 4 (1.87%) Sophos
8 4 (1.87%) Remedy
8 4 (1.87%) LANDesk
8 4 (1.87%) Altiris
9 3 (1.40%) Spiceworks
9 3 (1.40%) Symantec
9 3 (1.40%) Cisco
10 2 (0.93%) Veritas
London
Tableau Software
Posted: 2 days ago
Central London / West End
World First
Salary: From £26,000 to £30,000 per annum
Posted: 4 days ago
Central London / West End
Chambers and Partners
Salary: From £25,000 to £35,000 per annum
Posted: 11 days ago
London (N7)
Guru Careers
Salary: £18 - 22k
Posted: 27 days ago