The statistics below represent IT jobs advertised across the London region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 495 566 511
Rank change year-on-year
+71 -55
Permanent jobs requiring a Help Desk Support 117 91 148
As % of all permanent IT jobs located in London 0.30% 0.21% 0.31%
As % of the Job Titles category 0.32% 0.22% 0.33%
Number of salaries quoted 111 84 138
Median salary £23,000 £26,376 £27,000
Median salary % change year-on-year
-12.79% -2.31%
90% offered a salary of more than £22,000 £22,500 £21,000
10% offered a salary of more than £33,000 £33,200 £37,500
UK excluding London median salary £21,750 £22,500 £22,500
% change year-on-year
-3.33% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36986 42047 45092
As % of all permanent IT jobs located in London 95.68% 95.56% 95.79%
Number of salaries quoted 32143 35731 37576
Median salary £55,500 £55,000 £52,500
Median salary % change year-on-year
+0.90% +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 28 August 2016.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 9 £30,000 +9.09% 1
Croydon +1 8 £22,000 -32.30%
Coulsdon - 4 £23,000 -
Romford - 4 £27,500 -
Bromley -3 3 £22,500 -8.16%
Barnet - 2 £22,000 -
Wimbledon - 2 £23,500 -
Chessington 0 1 £26,500 -11.66%
Southwark - 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 August 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support in the job title.

1 177 (67.05%) Windows
2 174 (65.91%) Active Directory
3 118 (44.70%) Windows 7
4 100 (37.88%) Microsoft
5 94 (35.61%) MS Office
6 87 (32.95%) MS Excel
7 78 (29.55%) ITIL
8 59 (22.35%) Windows XP
9 54 (20.45%) iManage
10 46 (17.42%) Finance
11 43 (16.29%) Citrix
12 37 (14.02%) Windows Server
13 32 (12.12%) MS Exchange
14 29 (10.98%) Windows 8
15 26 (9.85%) VMware
15 26 (9.85%) Legal
16 25 (9.47%) Windows Server 2008
17 24 (9.09%) SLA
18 20 (7.58%) Law
18 20 (7.58%) DNS
18 20 (7.58%) Mac OS X
19 19 (7.20%) TCP/IP
19 19 (7.20%) Microsoft Certification
19 19 (7.20%) Firewall
19 19 (7.20%) Blackberry
19 19 (7.20%) Windows Server 2012
20 18 (6.82%) Office 365
20 18 (6.82%) Skype for Business
20 18 (6.82%) Banking
20 18 (6.82%) LAN

Help Desk Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.12%) MS Exchange
2 18 (6.82%) Skype for Business
3 12 (4.55%) SharePoint
4 6 (2.27%) Exchange Server 2010
5 5 (1.89%) Exchange Server 2003
5 5 (1.89%) Exchange Server 2007
5 5 (1.89%) IIS
6 4 (1.52%) Blackberry Enterprise Server
7 1 (0.38%) IBM Notes
Applications
1 94 (35.61%) MS Office
2 87 (32.95%) MS Excel
3 11 (4.17%) MS PowerPoint
4 3 (1.14%) Adobe Creative Suite
5 2 (0.76%) Photoshop
6 1 (0.38%) InfoPath
Business Applications
1 4 (1.52%) Eikon
2 2 (0.76%) Oracle Applications
Cloud Services
1 18 (6.82%) Office 365
2 5 (1.89%) Microsoft Azure
3 2 (0.76%) Mimecast
4 1 (0.38%) Amazon AWS
Communications & Networking
1 20 (7.58%) DNS
2 19 (7.20%) Firewall
2 19 (7.20%) TCP/IP
3 18 (6.82%) LAN
4 15 (5.68%) DHCP
5 14 (5.30%) WAN
6 5 (1.89%) SAN
6 5 (1.89%) VoIP
7 4 (1.52%) Internet
8 3 (1.14%) VPN
9 2 (0.76%) Skype
9 2 (0.76%) VLAN
9 2 (0.76%) Wi-Fi
10 1 (0.38%) 4G
10 1 (0.38%) Cisco IOS
10 1 (0.38%) Cisco IPT
10 1 (0.38%) IP Telephony
10 1 (0.38%) NAS
10 1 (0.38%) Network Security
10 1 (0.38%) Remote Desktop
Database & Business Intelligence
1 4 (1.52%) SQL Server
2 2 (0.76%) MySQL
Development Applications
1 7 (2.65%) JIRA
2 5 (1.89%) Atlassian Bamboo
General
1 46 (17.42%) Finance
2 26 (9.85%) Legal
3 20 (7.58%) Law
4 18 (6.82%) Banking
5 7 (2.65%) Marketing
6 4 (1.52%) Financial Institution
6 4 (1.52%) Retail
6 4 (1.52%) Telecoms
7 3 (1.14%) French Language
8 2 (0.76%) Billing
8 2 (0.76%) German Language
Libraries, Frameworks & Software Standards
1 3 (1.14%) HTML
2 2 (0.76%) .NET
2 2 (0.76%) CSS
2 2 (0.76%) XML
Miscellaneous
1 19 (7.20%) Blackberry
2 12 (4.55%) Fat Client
2 12 (4.55%) Thin Client
3 7 (2.65%) Analytical Skills
3 7 (2.65%) iPad
3 7 (2.65%) Smartphone
3 7 (2.65%) Video Conferencing
4 6 (2.27%) iPhone
5 4 (1.52%) Hedge funds
6 3 (1.14%) Driving Licence
6 3 (1.14%) Fintech
7 2 (0.76%) User Experience
8 1 (0.38%) BYOD
8 1 (0.38%) Client/Server
8 1 (0.38%) Computer Science
8 1 (0.38%) Data Centre
8 1 (0.38%) NHS
8 1 (0.38%) PACS
8 1 (0.38%) PDA
8 1 (0.38%) Performance Metrics
Operating Systems
1 177 (67.05%) Windows
2 118 (44.70%) Windows 7
3 59 (22.35%) Windows XP
4 37 (14.02%) Windows Server
5 29 (10.98%) Windows 8
6 25 (9.47%) Windows Server 2008
7 20 (7.58%) Mac OS X
8 19 (7.20%) Windows Server 2012
9 17 (6.44%) Windows 10
10 12 (4.55%) Android
11 10 (3.79%) Apple iOS
12 9 (3.41%) Windows Server 2003
13 8 (3.03%) Linux
14 4 (1.52%) Windows Phone
15 2 (0.76%) Mac OS
16 1 (0.38%) BlackBerry OS
16 1 (0.38%) Unix
Processes & Methodologies
1 78 (29.55%) ITIL
2 17 (6.44%) Wealth Management
3 14 (5.30%) Service Management
4 9 (3.41%) Incident Management
4 9 (3.41%) ITSM
5 8 (3.03%) Change Management
6 7 (2.65%) Business Intelligence
7 5 (1.89%) Configuration Management
7 5 (1.89%) Document Management
7 5 (1.89%) ITIL V3
8 4 (1.52%) Workflow
9 3 (1.14%) BCP
9 3 (1.14%) Coaching
9 3 (1.14%) CRM
9 3 (1.14%) Data Protection
9 3 (1.14%) Disaster Recovery
9 3 (1.14%) E-Commerce
9 3 (1.14%) Mobile Device Management
9 3 (1.14%) Service Delivery
10 2 (0.76%) Mentoring
Programming Languages
1 12 (4.55%) SQL
2 2 (0.76%) C
2 2 (0.76%) C#
2 2 (0.76%) JavaScript
3 1 (0.38%) Java
3 1 (0.38%) PHP
3 1 (0.38%) Shell Script
Qualifications
1 19 (7.20%) Microsoft Certification
2 15 (5.68%) ITIL Certification
3 13 (4.92%) MCSE
4 11 (4.17%) MCP
5 10 (3.79%) MCSA
5 10 (3.79%) MOS
6 8 (3.03%) Degree
6 8 (3.03%) MCDST
7 7 (2.65%) Citrix Certification
8 5 (1.89%) MCITP
9 3 (1.14%) CCNA
9 3 (1.14%) Cisco Certification
10 2 (0.76%) ITIL Foundation Certificate
10 2 (0.76%) MCTS
11 1 (0.38%) A+ Certification
11 1 (0.38%) Network+ Certification
11 1 (0.38%) Server+ Certification
Quality Assurance & Compliance
1 24 (9.09%) SLA
2 16 (6.06%) QA
3 7 (2.65%) ISO/IEC 20000
4 1 (0.38%) Data Quality
System Software
1 174 (65.91%) Active Directory
2 17 (6.44%) VMware Infrastructure
3 15 (5.68%) XenApp
4 7 (2.65%) Hyper-V
5 5 (1.89%) XenServer
6 4 (1.52%) Terminal Services
7 2 (0.76%) XenDesktop
8 1 (0.38%) Microsoft App-V
8 1 (0.38%) Terminal Server
8 1 (0.38%) Virtual Servers
Systems Management
1 11 (4.17%) SCCM
2 5 (1.89%) Puppet
3 3 (1.14%) Backup Exec
4 2 (0.76%) CA Spectrum
4 2 (0.76%) Nagios
4 2 (0.76%) NetBackup
4 2 (0.76%) Norton AntiVirus
4 2 (0.76%) SCOM
4 2 (0.76%) WSUS
5 1 (0.38%) Casper Suite
5 1 (0.38%) ThinApp
Vendors
1 100 (37.88%) Microsoft
2 54 (20.45%) iManage
3 43 (16.29%) Citrix
4 26 (9.85%) VMware
5 13 (4.92%) Apple
6 11 (4.17%) Cisco
7 8 (3.03%) Bloomberg
8 5 (1.89%) Atlassian
8 5 (1.89%) FactSet
9 4 (1.52%) Adobe
9 4 (1.52%) Mitel
10 3 (1.14%) BT
10 3 (1.14%) CheckPoint
10 3 (1.14%) Dell
10 3 (1.14%) Intel Security
10 3 (1.14%) Remedy
10 3 (1.14%) ServiceNow
11 2 (0.76%) Google
11 2 (0.76%) Polycom
11 2 (0.76%) Tableau
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Salary: £23k - 27k per year
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