The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 539 498 509
Rank change year-on-year
-41 +11
Permanent jobs requiring a Help Desk Support 110 93 121
As % of all permanent IT jobs located in London 0.23% 0.21% 0.23%
As % of the Job Titles category 0.24% 0.22% 0.25%
Number of salaries quoted 102 86 116
Average salary £25,000 £24,250 £25,000
Average salary % change year-on-year
+3.09% -3.00%
90% offered a salary of more than £21,000 £18,700 £20,000
10% offered a salary of more than £37,500 £30,000 £32,500
UK excluding London average salary £23,000 £20,375 £21,000
% change year-on-year
+12.88% -2.97%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44975 41466 48833
As % of all permanent IT jobs located in London 93.36% 93.48% 94.53%
Number of salaries quoted 37771 34706 42499
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 28 July 2014.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 21 £22,500 -9.09%
Enfield - 2 - - 1
Croydon -3 1 £26,500 +35.89%
Hounslow -16 1 £25,000 -3.84%
Hammersmith - 1 £37,500 -
Wimbledon - 1 £26,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 28 July 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 176 (75.54%) Windows
2 147 (63.09%) Active Directory
3 124 (53.22%) MS Office
4 109 (46.78%) Windows 7
5 89 (38.20%) Windows XP
6 83 (35.62%) Microsoft
7 73 (31.33%) ITIL
8 72 (30.90%) MS Excel
9 54 (23.18%) Law
10 48 (20.60%) Blackberry
10 48 (20.60%) Citrix
11 44 (18.88%) MS Exchange
12 40 (17.17%) Windows Server 2003
13 37 (15.88%) Windows Server 2008
14 36 (15.45%) Degree
15 30 (12.88%) Legal
15 30 (12.88%) Microsoft Certification
16 29 (12.45%) TCP/IP
16 29 (12.45%) Finance
17 24 (10.30%) WorkSite
18 23 (9.87%) Windows 8
18 23 (9.87%) Apple
19 22 (9.44%) SQL
20 21 (9.01%) Blackberry Enterprise Server
21 19 (8.15%) DHCP
22 17 (7.30%) DNS
22 17 (7.30%) Telecoms
23 16 (6.87%) Windows Vista
23 16 (6.87%) SLA
23 16 (6.87%) MCP

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 28 July 2014, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (18.88%) MS Exchange
2 24 (10.30%) WorkSite
3 21 (9.01%) Blackberry Enterprise Server
4 9 (3.86%) SharePoint
4 9 (3.86%) Exchange Server 2010
5 8 (3.43%) IBM Notes
6 5 (2.15%) Exchange Server 2007
7 4 (1.72%) Lotus Domino
8 3 (1.29%) Exchange Server 2003
9 2 (0.86%) Lync
10 1 (0.43%) CMS
Applications
1 124 (53.22%) MS Office
2 72 (30.90%) MS Excel
3 8 (3.43%) MS PowerPoint
4 2 (0.86%) InfoPath
Business Applications
1 2 (0.86%) SAP Oil and Gas
2 1 (0.43%) Pegasus Opera
2 1 (0.43%) Maximo
2 1 (0.43%) Magento
2 1 (0.43%) Fredhopper
2 1 (0.43%) SAP Business One
Cloud Services
1 5 (2.15%) Office 365
2 1 (0.43%) Microsoft Azure
Communications & Networking
1 29 (12.45%) TCP/IP
2 19 (8.15%) DHCP
3 17 (7.30%) DNS
4 14 (6.01%) Internet
5 10 (4.29%) LAN
6 9 (3.86%) WAN
7 8 (3.43%) Firewall
8 7 (3.00%) VPN
9 6 (2.58%) NAS
9 6 (2.58%) SAN
10 5 (2.15%) VoIP
10 5 (2.15%) IP Telephony
11 3 (1.29%) Wireless
12 2 (0.86%) VLAN
12 2 (0.86%) Cisco IOS
12 2 (0.86%) Wi-Fi
12 2 (0.86%) SMTP
13 1 (0.43%) Ethernet
13 1 (0.43%) HTTP
13 1 (0.43%) SSH
Database & Business Intelligence
1 11 (4.72%) SQL Server
2 2 (0.86%) SQL Server 2012
General
1 54 (23.18%) Law
2 30 (12.88%) Legal
3 29 (12.45%) Finance
4 17 (7.30%) Telecoms
5 14 (6.01%) Banking
6 8 (3.43%) Investment Banking
7 6 (2.58%) Marketing
8 3 (1.29%) Advertising
9 2 (0.86%) Private Banking
9 2 (0.86%) German Language
9 2 (0.86%) Japanese Language
9 2 (0.86%) Retail
9 2 (0.86%) Publishing
9 2 (0.86%) Manufacturing
9 2 (0.86%) Front Office
9 2 (0.86%) Back Office
9 2 (0.86%) Electronics
10 1 (0.43%) Financial Institution
10 1 (0.43%) Billing
10 1 (0.43%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (0.86%) HTML
2 1 (0.43%) ASP.NET
2 1 (0.43%) CSS
2 1 (0.43%) XML
2 1 (0.43%) .NET
Miscellaneous
1 48 (20.60%) Blackberry
2 13 (5.58%) iPad
3 11 (4.72%) Video Conferencing
4 8 (3.43%) iPhone
5 6 (2.58%) Client/Server
6 5 (2.15%) PACS
7 4 (1.72%) Smartphone
7 4 (1.72%) NHS
8 3 (1.29%) CMDB
9 2 (0.86%) Fat Client
9 2 (0.86%) DTV
9 2 (0.86%) Thin Client
10 1 (0.43%) EPoS
10 1 (0.43%) Chip and PIN
10 1 (0.43%) AS400
10 1 (0.43%) Handset
10 1 (0.43%) Replication
Operating Systems
1 176 (75.54%) Windows
2 109 (46.78%) Windows 7
3 89 (38.20%) Windows XP
4 40 (17.17%) Windows Server 2003
5 37 (15.88%) Windows Server 2008
6 23 (9.87%) Windows 8
7 16 (6.87%) Windows Vista
8 11 (4.72%) Apple iOS
9 8 (3.43%) Windows Server 2012
10 7 (3.00%) Mac OS X
11 3 (1.29%) Linux
11 3 (1.29%) Android
11 3 (1.29%) Windows Mobile
12 2 (0.86%) Mac OS
13 1 (0.43%) Windows 2000
13 1 (0.43%) Mac OS X Server
Processes & Methodologies
1 73 (31.33%) ITIL
2 14 (6.01%) Incident Management
3 13 (5.58%) Project Management
4 10 (4.29%) Service Management
5 8 (3.43%) Document Management
6 6 (2.58%) Asset Management
6 6 (2.58%) ITIL V3
7 5 (2.15%) Software Deployment
7 5 (2.15%) Mobile Device Management
8 4 (1.72%) Digital Marketing
8 4 (1.72%) ITSM
8 4 (1.72%) CMMI
8 4 (1.72%) Six Sigma
9 3 (1.29%) CRM
10 2 (0.86%) Cost-Benefit Analysis
10 2 (0.86%) Service Desk Management
10 2 (0.86%) Root Cause Analysis
10 2 (0.86%) Programme Management
10 2 (0.86%) Workflow
10 2 (0.86%) Service Delivery
Programming Languages
1 22 (9.44%) SQL
2 1 (0.43%) JavaScript
2 1 (0.43%) VB
2 1 (0.43%) VB.NET
2 1 (0.43%) VBA
2 1 (0.43%) VB6
Qualifications
1 36 (15.45%) Degree
2 30 (12.88%) Microsoft Certification
3 16 (6.87%) MCP
4 12 (5.15%) MCSE
5 11 (4.72%) A+ Certification
6 6 (2.58%) MCDST
6 6 (2.58%) ITIL Certification
7 5 (2.15%) MCITP
8 4 (1.72%) Security Cleared
9 2 (0.86%) SC Cleared
9 2 (0.86%) ITIL Foundation Certificate
9 2 (0.86%) CCNA
9 2 (0.86%) Cisco Certification
10 1 (0.43%) MCSA
10 1 (0.43%) MOS
Quality Assurance & Compliance
1 16 (6.87%) SLA
System Software
1 147 (63.09%) Active Directory
2 11 (4.72%) XenApp
3 6 (2.58%) VMware Infrastructure
4 4 (1.72%) vSphere
4 4 (1.72%) XenDesktop
5 3 (1.29%) Terminal Services
6 2 (0.86%) Hyper-V
7 1 (0.43%) XenServer
7 1 (0.43%) VMware ESXi
Systems Management
1 5 (2.15%) SCCM
2 4 (1.72%) Backup Exec
3 3 (1.29%) Norton AntiVirus
3 3 (1.29%) Symantec Enterprise Vault
4 1 (0.43%) MAILsweeper
4 1 (0.43%) FortiGate
4 1 (0.43%) Cisco CUCM
Vendors
1 83 (35.62%) Microsoft
2 48 (20.60%) Citrix
3 23 (9.87%) Apple
4 15 (6.44%) VMware
5 8 (3.43%) Lotus
5 8 (3.43%) HP
6 6 (2.58%) Bloomberg
6 6 (2.58%) Symantec
6 6 (2.58%) Avaya
6 6 (2.58%) SAP
7 5 (2.15%) Interwoven
7 5 (2.15%) Cisco
7 5 (2.15%) Remedy
7 5 (2.15%) ServiceNow
8 4 (1.72%) Altiris
8 4 (1.72%) Reuters
8 4 (1.72%) Sophos
8 4 (1.72%) Adobe
9 3 (1.29%) Spiceworks
9 3 (1.29%) LANDesk
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Salary: £20000 - £25000 per annum + Training
Posted: 4 hours ago
London
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Salary: £24k - 36k per year
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Salary: £28,000 per annum + £2k Bonus
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Salary: DOE + Excellent Benefits
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