The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 566 532 527
Rank change year-on-year
-34 -5
Permanent jobs requiring a Help Desk Support 60 98 94
As % of all permanent IT jobs located in London 0.13% 0.21% 0.21%
As % of the Job Titles category 0.14% 0.23% 0.23%
Number of salaries quoted 56 88 89
Average salary £24,500 £26,500 £23,250
Average salary % change year-on-year
-7.54% +13.97%
90% offered a salary of more than £22,500 £21,850 £19,000
10% offered a salary of more than £31,750 £37,500 £30,000
UK excluding London average salary £22,000 £22,750 £20,500
% change year-on-year
-3.29% +10.97%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41596 43445 41197
As % of all permanent IT jobs located in London 93.19% 93.52% 93.50%
Number of salaries quoted 35513 36298 34581
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the London region.

Help Desk Support Salary Trend in London

Help Desk Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the London region over the 3 months to 31 August 2015.

Help Desk Support Salary Histogram in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 12 £22,500 -26.82% 1
Bromley - 4 £24,500 - 1
Chessington - 1 £30,000 -
Uxbridge - 1 £30,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 31 August 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 95 (79.17%) Windows
2 74 (61.67%) Active Directory
3 60 (50.00%) Microsoft
4 48 (40.00%) MS Office
5 40 (33.33%) Windows 7
6 39 (32.50%) Windows XP
7 34 (28.33%) MS Excel
8 28 (23.33%) Blackberry
9 26 (21.67%) Windows Server 2008
10 25 (20.83%) Citrix
11 22 (18.33%) Law
12 21 (17.50%) Windows 8
12 21 (17.50%) ITIL
13 20 (16.67%) Windows Server 2003
13 20 (16.67%) Degree
14 16 (13.33%) Finance
15 15 (12.50%) WorkSite
15 15 (12.50%) Banking
16 14 (11.67%) Windows Server 2012
16 14 (11.67%) SLA
17 13 (10.83%) Mac OS X
18 12 (10.00%) VPN
19 11 (9.17%) TCP/IP
19 11 (9.17%) Apple
19 11 (9.17%) SQL
19 11 (9.17%) Telecoms
19 11 (9.17%) Windows Vista
20 9 (7.50%) Legal
21 8 (6.67%) Wi-Fi
21 8 (6.67%) VMware

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 31 August 2015, IT jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (12.50%) WorkSite
2 8 (6.67%) SharePoint
2 8 (6.67%) MS Exchange
3 4 (3.33%) Exchange Server 2010
3 4 (3.33%) Exchange Server 2013
4 3 (2.50%) Exchange Server 2007
4 3 (2.50%) Lync
4 3 (2.50%) IIS
5 2 (1.67%) IBM Notes
5 2 (1.67%) Blackberry Enterprise Server
6 1 (0.83%) CMS
Applications
1 48 (40.00%) MS Office
2 34 (28.33%) MS Excel
3 3 (2.50%) MS PowerPoint
3 3 (2.50%) MS Project
4 2 (1.67%) InfoPath
4 2 (1.67%) Adobe Creative Suite
Business Applications
1 1 (0.83%) HiPortfolio
1 1 (0.83%) ResourceLink
Cloud Services
1 5 (4.17%) Office 365
2 3 (2.50%) SaaS
3 1 (0.83%) Mimecast
Communications & Networking
1 12 (10.00%) VPN
2 11 (9.17%) TCP/IP
3 8 (6.67%) Wi-Fi
4 7 (5.83%) LAN
4 7 (5.83%) WAN
5 6 (5.00%) Firewall
6 5 (4.17%) DNS
7 4 (3.33%) Wireless
7 4 (3.33%) VLAN
8 3 (2.50%) SAN
8 3 (2.50%) VoIP
9 2 (1.67%) DHCP
9 2 (1.67%) Intranet
9 2 (1.67%) Network Security
9 2 (1.67%) NAS
10 1 (0.83%) Asterisk PBX
10 1 (0.83%) IP Telephony
10 1 (0.83%) Ethernet
10 1 (0.83%) HTTP
10 1 (0.83%) WLAN
Database & Business Intelligence
1 3 (2.50%) SQL Server
2 1 (0.83%) SQL Server 2012
General
1 22 (18.33%) Law
2 16 (13.33%) Finance
3 15 (12.50%) Banking
4 11 (9.17%) Telecoms
5 9 (7.50%) Legal
6 2 (1.67%) Back Office
6 2 (1.67%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.83%) HTML
1 1 (0.83%) .NET
Miscellaneous
1 28 (23.33%) Blackberry
2 8 (6.67%) Video Conferencing
3 7 (5.83%) Fat Client
3 7 (5.83%) Thin Client
3 7 (5.83%) Analytical Skills
4 4 (3.33%) iPhone
5 3 (2.50%) iPad
5 3 (2.50%) NHS
5 3 (2.50%) Computer Science
5 3 (2.50%) Reference Data
5 3 (2.50%) PDA
6 2 (1.67%) Mathematics
6 2 (1.67%) Client/Server
6 2 (1.67%) PACS
6 2 (1.67%) New Media
6 2 (1.67%) Enterprise Software
6 2 (1.67%) User Experience
7 1 (0.83%) Data Centre
7 1 (0.83%) Hedge funds
7 1 (0.83%) iSeries
Operating Systems
1 95 (79.17%) Windows
2 40 (33.33%) Windows 7
3 39 (32.50%) Windows XP
4 26 (21.67%) Windows Server 2008
5 21 (17.50%) Windows 8
6 20 (16.67%) Windows Server 2003
7 14 (11.67%) Windows Server 2012
8 13 (10.83%) Mac OS X
9 11 (9.17%) Windows Vista
10 6 (5.00%) Linux
11 2 (1.67%) Android
12 1 (0.83%) Mac OS
12 1 (0.83%) Solaris
12 1 (0.83%) Apple iOS
Processes & Methodologies
1 21 (17.50%) ITIL
2 6 (5.00%) Service Management
2 6 (5.00%) Time Management
3 5 (4.17%) Service Delivery
3 5 (4.17%) ITSM
3 5 (4.17%) CRM
3 5 (4.17%) Web Development
4 4 (3.33%) Document Management
5 3 (2.50%) Incident Management
5 3 (2.50%) Problem Management
5 3 (2.50%) DNA
5 3 (2.50%) Software Deployment
5 3 (2.50%) Portfolio Management
6 2 (1.67%) Online Marketing
6 2 (1.67%) Release Management
6 2 (1.67%) Workflow
7 1 (0.83%) Content Management
7 1 (0.83%) Investment Management
7 1 (0.83%) E-Commerce
7 1 (0.83%) PRINCE2
Programming Languages
1 11 (9.17%) SQL
2 2 (1.67%) C
Qualifications
1 20 (16.67%) Degree
2 8 (6.67%) Microsoft Certification
3 5 (4.17%) HNC
3 5 (4.17%) HND
3 5 (4.17%) MOS
4 4 (3.33%) MCSE
4 4 (3.33%) MCSA
4 4 (3.33%) MCP
5 3 (2.50%) MCITP
6 2 (1.67%) ITIL Certification
6 2 (1.67%) CCNA
6 2 (1.67%) Cisco Certification
7 1 (0.83%) A+ Certification
7 1 (0.83%) MCTS
Quality Assurance & Compliance
1 14 (11.67%) SLA
System Software
1 74 (61.67%) Active Directory
2 7 (5.83%) VMware Infrastructure
2 7 (5.83%) XenApp
3 4 (3.33%) VMware ESX
4 3 (2.50%) Hyper-V
5 2 (1.67%) vSphere
6 1 (0.83%) BitLocker
6 1 (0.83%) Terminal Server
6 1 (0.83%) Terminal Services
Systems Management
1 2 (1.67%) Backup Exec
2 1 (0.83%) SCCM
2 1 (0.83%) McAfee ePO
2 1 (0.83%) Norton AntiVirus
2 1 (0.83%) MAILsweeper
Vendors
1 60 (50.00%) Microsoft
2 25 (20.83%) Citrix
3 11 (9.17%) Apple
4 8 (6.67%) VMware
5 6 (5.00%) Bloomberg
6 5 (4.17%) HP
7 4 (3.33%) Adobe
7 4 (3.33%) Cisco
7 4 (3.33%) Reuters
8 3 (2.50%) LANDesk
8 3 (2.50%) Dell
9 2 (1.67%) Interwoven
9 2 (1.67%) Symantec
9 2 (1.67%) Remedy
9 2 (1.67%) Nokia
9 2 (1.67%) Lotus
9 2 (1.67%) Polycom
9 2 (1.67%) Google
9 2 (1.67%) Hummingbird
10 1 (0.83%) Fortinet
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