The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 632 579 535
Rank change year-on-year
-53 -44
Permanent jobs requiring a Help Desk Support 224 328 335
As % of all permanent IT jobs located in England 0.22% 0.30% 0.33%
As % of the Job Titles category 0.24% 0.32% 0.35%
Number of salaries quoted 202 303 308
Average salary £22,500 £23,000 £22,000
Average salary % change year-on-year
-2.17% +4.54%
90% offered a salary of more than £18,500 £18,000 £16,500
10% offered a salary of more than £30,000 £31,500 £29,200
UK excluding London average salary £22,000 £22,000 £21,250
% change year-on-year
- +3.52%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94314 103747 96405
As % of all permanent IT jobs located in England 94.64% 94.61% 94.66%
Number of salaries quoted 78324 85889 81068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 22 May 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 82 £22,500 +2.27% 8
London -7 69 £25,500 +2.00% 5
East of England +4 28 £22,500 +8.43% 2
South West -27 17 £19,750 -13.18% 1
Yorkshire +14 11 £20,000 +11.11% 1
North West -11 10 £18,500 -22.91%
East Midlands +9 6 £22,500 +21.62% 3
West Midlands -21 1 £19,000 -19.14% 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 372 (71.13%) Windows
2 260 (49.71%) Microsoft
3 232 (44.36%) Active Directory
4 224 (42.83%) MS Office
5 166 (31.74%) MS Excel
6 156 (29.83%) Windows 7
7 117 (22.37%) Windows XP
8 100 (19.12%) ITIL
9 98 (18.74%) MS Exchange
10 92 (17.59%) Windows Server 2008
11 88 (16.83%) Windows 8
12 83 (15.87%) Citrix
13 68 (13.00%) Degree
14 66 (12.62%) SLA
15 63 (12.05%) Microsoft Certification
16 60 (11.47%) TCP/IP
16 60 (11.47%) Windows Server 2012
17 56 (10.71%) Windows Server 2003
17 56 (10.71%) Firewall
18 55 (10.52%) WAN
19 51 (9.75%) Law
20 50 (9.56%) LAN
21 47 (8.99%) Blackberry
21 47 (8.99%) VMware
22 45 (8.60%) VPN
23 44 (8.41%) DNS
24 41 (7.84%) MCP
25 38 (7.27%) Finance
26 35 (6.69%) HP
27 33 (6.31%) MCSE

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 98 (18.74%) MS Exchange
2 30 (5.74%) WorkSite
3 23 (4.40%) Exchange Server 2010
4 21 (4.02%) Exchange Server 2007
5 15 (2.87%) Blackberry Enterprise Server
6 12 (2.29%) Exchange Server 2000
7 9 (1.72%) Exchange Server 2013
7 9 (1.72%) SharePoint
7 9 (1.72%) Exchange Server 2003
8 6 (1.15%) Lync
9 2 (0.38%) IIS
9 2 (0.38%) IBM Notes
10 1 (0.19%) SharePoint 2013
Applications
1 224 (42.83%) MS Office
2 166 (31.74%) MS Excel
3 20 (3.82%) MS PowerPoint
4 4 (0.76%) Adobe Creative Suite
5 3 (0.57%) MS Project
6 2 (0.38%) InfoPath
7 1 (0.19%) Acrobat
7 1 (0.19%) MS Visio
Business Applications
1 5 (0.96%) Remedy ITSM
2 3 (0.57%) Dynamics CRM
3 2 (0.38%) SAP Business One
3 2 (0.38%) HiPortfolio
4 1 (0.19%) SAP ERP
4 1 (0.19%) SAP CCM
Cloud Services
1 27 (5.16%) Office 365
2 6 (1.15%) SaaS
3 4 (0.76%) Cloud Computing
3 4 (0.76%) PaaS
3 4 (0.76%) IaaS
4 2 (0.38%) Google Apps
5 1 (0.19%) Mimecast
5 1 (0.19%) Microsoft Azure
Communications & Networking
1 60 (11.47%) TCP/IP
2 56 (10.71%) Firewall
3 55 (10.52%) WAN
4 50 (9.56%) LAN
5 45 (8.60%) VPN
6 44 (8.41%) DNS
7 32 (6.12%) DHCP
8 18 (3.44%) Internet
9 14 (2.68%) SAN
10 12 (2.29%) Wireless
11 10 (1.91%) VoIP
12 9 (1.72%) Wi-Fi
13 5 (0.96%) IP Telephony
13 5 (0.96%) VLAN
14 4 (0.76%) Broadband
15 3 (0.57%) Extranet
16 2 (0.38%) Network Security
16 2 (0.38%) PBX
16 2 (0.38%) NAS
16 2 (0.38%) PABX
Database & Business Intelligence
1 31 (5.93%) SQL Server
2 5 (0.96%) Crystal Reports
3 3 (0.57%) SQL Server 2012
4 2 (0.38%) Relational Database
5 1 (0.19%) FileMaker
5 1 (0.19%) Oracle Reports
5 1 (0.19%) MS Access
5 1 (0.19%) MySQL
Development Applications
1 2 (0.38%) Team Foundation Server
2 1 (0.19%) JIRA
General
1 51 (9.75%) Law
2 38 (7.27%) Finance
3 26 (4.97%) Telecoms
4 18 (3.44%) Legal
5 14 (2.68%) Banking
6 11 (2.10%) Retail
7 6 (1.15%) Back Office
8 5 (0.96%) Advertising
8 5 (0.96%) Marketing
9 2 (0.38%) Japanese Language
9 2 (0.38%) Aerospace
10 1 (0.19%) Pharmaceutical
10 1 (0.19%) Manufacturing
10 1 (0.19%) Electronics
10 1 (0.19%) Front Office
10 1 (0.19%) Games
10 1 (0.19%) Multimedia
10 1 (0.19%) Korean Language
10 1 (0.19%) Norwegian Language
10 1 (0.19%) Swedish Language
Libraries, Frameworks & Software Standards
1 5 (0.96%) HTML
2 1 (0.19%) MAPI
2 1 (0.19%) EDI
2 1 (0.19%) JSP
Miscellaneous
1 47 (8.99%) Blackberry
2 21 (4.02%) Analytical Skills
3 11 (2.10%) iPhone
4 10 (1.91%) Computer Science
5 9 (1.72%) iPad
6 8 (1.53%) Mathematics
7 7 (1.34%) FMCG
8 6 (1.15%) Mobile Computing
9 5 (0.96%) NHS
10 4 (0.76%) Fat Client
10 4 (0.76%) Handset
10 4 (0.76%) Thin Client
10 4 (0.76%) Video Conferencing
10 4 (0.76%) Open Source
10 4 (0.76%) New Media
10 4 (0.76%) Data Structures
11 3 (0.57%) Digital Media
11 3 (0.57%) Client/Server
11 3 (0.57%) Statistics
11 3 (0.57%) PDA
Operating Systems
1 372 (71.13%) Windows
2 156 (29.83%) Windows 7
3 117 (22.37%) Windows XP
4 92 (17.59%) Windows Server 2008
5 88 (16.83%) Windows 8
6 60 (11.47%) Windows Server 2012
7 56 (10.71%) Windows Server 2003
8 26 (4.97%) Windows Vista
9 20 (3.82%) Mac OS X
10 18 (3.44%) Windows 2000 Server
11 17 (3.25%) Linux
12 16 (3.06%) UNIX
13 9 (1.72%) Apple iOS
14 7 (1.34%) Android
15 3 (0.57%) AIX
16 2 (0.38%) Solaris
16 2 (0.38%) NetWare
17 1 (0.19%) Windows Phone
17 1 (0.19%) Mac OS
17 1 (0.19%) Red Hat Enterprise Linux
Processes & Methodologies
1 100 (19.12%) ITIL
2 19 (3.63%) Service Management
3 16 (3.06%) Document Management
3 16 (3.06%) Problem Management
4 15 (2.87%) CRM
5 14 (2.68%) ERP
6 12 (2.29%) Service Delivery
7 10 (1.91%) Incident Management
7 10 (1.91%) ITSM
8 8 (1.53%) Software Testing
8 8 (1.53%) Time Management
9 6 (1.15%) Mobile Device Management
9 6 (1.15%) Line Management
10 5 (0.96%) E-Commerce
10 5 (0.96%) Release Management
11 4 (0.76%) Logistics
11 4 (0.76%) Online Marketing
11 4 (0.76%) Root Cause Analysis
12 3 (0.57%) Software Deployment
12 3 (0.57%) Continuous Improvement
Programming Languages
1 30 (5.74%) SQL
2 11 (2.10%) C
3 5 (0.96%) PowerShell
4 1 (0.19%) Java
4 1 (0.19%) PL/SQL
Qualifications
1 68 (13.00%) Degree
2 63 (12.05%) Microsoft Certification
3 41 (7.84%) MCP
4 33 (6.31%) MCSE
5 28 (5.35%) MCITP
6 23 (4.40%) MCSA
7 20 (3.82%) CCNA
7 20 (3.82%) Cisco Certification
8 12 (2.29%) MCTS
9 10 (1.91%) ITIL Certification
10 9 (1.72%) ITIL Foundation Certificate
10 9 (1.72%) HND
11 7 (1.34%) MOS
12 6 (1.15%) A+ Certification
13 5 (0.96%) HNC
14 3 (0.57%) Security Cleared
15 2 (0.38%) SC Cleared
16 1 (0.19%) CCNP
16 1 (0.19%) Citrix Certification
Quality Assurance & Compliance
1 66 (12.62%) SLA
2 1 (0.19%) JSP 440
2 1 (0.19%) Sarbanes-Oxley
2 1 (0.19%) ISO 9000
2 1 (0.19%) QA
System Software
1 232 (44.36%) Active Directory
2 30 (5.74%) Hyper-V
3 29 (5.54%) VMware Infrastructure
4 18 (3.44%) XenApp
5 6 (1.15%) vSphere
5 6 (1.15%) XenDesktop
6 2 (0.38%) VMware ESXi
7 1 (0.19%) KVM
7 1 (0.19%) VirtualBox
7 1 (0.19%) Terminal Server
7 1 (0.19%) Terminal Services
7 1 (0.19%) VMware ESX
7 1 (0.19%) Microsoft App-V
Systems Management
1 12 (2.29%) SCCM
2 8 (1.53%) Tivoli
2 8 (1.53%) MOM
2 8 (1.53%) Systems Management Server (SMS)
3 5 (0.96%) Backup Exec
4 3 (0.57%) Norton AntiVirus
5 1 (0.19%) Opscode Chef
5 1 (0.19%) AirWatch
5 1 (0.19%) McAfee ePO
5 1 (0.19%) DameWare
5 1 (0.19%) WSUS
5 1 (0.19%) SCOM
Vendors
1 260 (49.71%) Microsoft
2 83 (15.87%) Citrix
3 47 (8.99%) VMware
4 35 (6.69%) HP
5 23 (4.40%) Apple
6 22 (4.21%) Cisco
7 17 (3.25%) Adobe
8 11 (2.10%) Sage
9 10 (1.91%) Mitel
10 9 (1.72%) Oracle
10 9 (1.72%) Hummingbird
11 8 (1.53%) OpenText
11 8 (1.53%) Meridio
12 7 (1.34%) Symantec
12 7 (1.34%) Remedy
12 7 (1.34%) Avaya
12 7 (1.34%) SAP
13 5 (0.96%) MobileIron
13 5 (0.96%) Polycom
13 5 (0.96%) BMC
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