The statistics below represent IT jobs advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
UK / England
Rank 556 559 485
Rank change year-on-year
+3 -74
Permanent jobs requiring a Help Desk Support 278 388 487
As % of all permanent IT jobs located in England 0.36% 0.42% 0.50%
As % of the Job Titles category 0.37% 0.43% 0.51%
Number of salaries quoted 259 351 426
Median salary £23,000 £23,000 £22,500
Median salary % change year-on-year
- +2.22%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £35,000 £30,000 £32,000
UK excluding London median salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75025 89999 94835
As % of all permanent IT jobs located in England 96.45% 96.53% 96.70%
Number of salaries quoted 62757 76295 79421
Median salary £47,500 £45,790 £45,000
Median salary % change year-on-year
+3.73% +1.75%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 21 January 2017.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +39 94 £22,500 +6.08% 12
London +1 70 £30,250 +11.00% 2
North West +8 38 £19,500 -13.33% 3
East of England -4 31 £22,000 -4.34% 4
Yorkshire +37 18 £22,000 +10.00% 2
West Midlands +3 13 £25,000 +19.04% 2
South West +11 8 £24,000 +23.07% 5
East Midlands -5 4 £19,500 -6.02%
North East - 2 £32,500 -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 21 January 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 361 (66.12%) Windows
2 274 (50.18%) Active Directory
3 269 (49.27%) Microsoft
4 207 (37.91%) MS Office
5 161 (29.49%) MS Excel
6 156 (28.57%) Windows 7
7 116 (21.25%) ITIL
8 107 (19.60%) SLA
9 96 (17.58%) Windows Server
10 81 (14.84%) MS Exchange
11 68 (12.45%) Office 365
11 68 (12.45%) Windows 8
11 68 (12.45%) Citrix
12 63 (11.54%) Windows XP
13 61 (11.17%) WAN
14 59 (10.81%) Windows Server 2008
15 51 (9.34%) Degree
16 49 (8.97%) TCP/IP
17 46 (8.42%) LAN
18 41 (7.51%) VMware
19 40 (7.33%) Cisco
19 40 (7.33%) Windows 10
20 39 (7.14%) Telecoms
21 38 (6.96%) VoIP
21 38 (6.96%) Microsoft Certification
22 37 (6.78%) Finance
23 34 (6.23%) Linux
24 33 (6.04%) Windows Server 2012
24 33 (6.04%) DNS
25 32 (5.86%) SQL

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (14.84%) MS Exchange
2 24 (4.40%) Skype for Business
3 23 (4.21%) SharePoint
4 9 (1.65%) Exchange Server 2003
4 9 (1.65%) Exchange Server 2010
5 6 (1.10%) Exchange Server 2013
6 4 (0.73%) Exchange Server 2007
7 3 (0.55%) Blackberry Enterprise Server
7 3 (0.55%) IBM Notes
7 3 (0.55%) SharePoint 2013
8 2 (0.37%) SharePoint 2010
Applications
1 207 (37.91%) MS Office
2 161 (29.49%) MS Excel
3 23 (4.21%) MS PowerPoint
4 2 (0.37%) Acrobat
4 2 (0.37%) MS Visio
Business Applications
1 8 (1.47%) Eikon
2 1 (0.18%) Dynamics AX
2 1 (0.18%) Dynamics CRM
2 1 (0.18%) Maximo
2 1 (0.18%) SAP Oil and Gas
Cloud Services
1 68 (12.45%) Office 365
2 7 (1.28%) Microsoft Azure
3 5 (0.92%) Amazon AWS
4 4 (0.73%) Cloud Computing
5 2 (0.37%) Adobe Creative Cloud
6 1 (0.18%) Azure Active Directory
6 1 (0.18%) SaaS
Communications & Networking
1 61 (11.17%) WAN
2 49 (8.97%) TCP/IP
3 46 (8.42%) LAN
4 38 (6.96%) VoIP
5 33 (6.04%) DNS
6 25 (4.58%) DHCP
7 24 (4.40%) Firewall
8 17 (3.11%) VPN
9 16 (2.93%) BGP
9 16 (2.93%) OSPF
10 14 (2.56%) IPv4
10 14 (2.56%) MPLS
11 13 (2.38%) IPv6
11 13 (2.38%) Skype
11 13 (2.38%) Wireless
12 12 (2.20%) Internet
13 11 (2.01%) Wi-Fi
14 9 (1.65%) Remote Desktop
15 6 (1.10%) SMTP
16 4 (0.73%) PBX
Database & Business Intelligence
1 19 (3.48%) SQL Server
2 3 (0.55%) SQL Server 2005
2 3 (0.55%) SQL Server 2008
3 2 (0.37%) Big Data
4 1 (0.18%) Data Warehouse
4 1 (0.18%) Oracle Database
4 1 (0.18%) Oracle Database 11g
4 1 (0.18%) Relational Database
Development Applications
1 3 (0.55%) JIRA
2 2 (0.37%) Atlassian Bamboo
2 2 (0.37%) Visual Studio
General
1 39 (7.14%) Telecoms
2 37 (6.78%) Finance
3 31 (5.68%) Law
4 25 (4.58%) Legal
5 14 (2.56%) Banking
6 8 (1.47%) Marketing
6 8 (1.47%) Retail
7 6 (1.10%) German Language
8 5 (0.92%) Manufacturing
9 2 (0.37%) Advertising
9 2 (0.37%) French Language
9 2 (0.37%) Publishing
10 1 (0.18%) Automotive
10 1 (0.18%) Back Office
10 1 (0.18%) Electronics
10 1 (0.18%) Financial Institution
10 1 (0.18%) International Banking
10 1 (0.18%) Investment Banking
10 1 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (2.20%) .NET
2 9 (1.65%) ASP.NET
3 7 (1.28%) HTML
4 5 (0.92%) ADO.NET
5 4 (0.73%) Web Services
6 1 (0.18%) .NET Framework
6 1 (0.18%) CSS
Miscellaneous
1 30 (5.49%) iPad
2 24 (4.40%) Blackberry
3 21 (3.85%) iPhone
4 17 (3.11%) Computer Science
5 16 (2.93%) Analytical Skills
6 13 (2.38%) Management Information System
7 9 (1.65%) Data Centre
8 8 (1.47%) Chip and PIN
8 8 (1.47%) Mathematics
8 8 (1.47%) Video Conferencing
9 5 (0.92%) Driving Licence
9 5 (0.92%) Enterprise Software
9 5 (0.92%) Fat Client
9 5 (0.92%) Thin Client
10 4 (0.73%) PlayStation
10 4 (0.73%) Wiki
11 3 (0.55%) CCTV
11 3 (0.55%) Handset
12 2 (0.37%) EPoS
12 2 (0.37%) NHS
Operating Systems
1 361 (66.12%) Windows
2 156 (28.57%) Windows 7
3 96 (17.58%) Windows Server
4 68 (12.45%) Windows 8
5 63 (11.54%) Windows XP
6 59 (10.81%) Windows Server 2008
7 40 (7.33%) Windows 10
8 34 (6.23%) Linux
9 33 (6.04%) Windows Server 2012
10 29 (5.31%) Mac OS X
11 26 (4.76%) Windows Server 2003
12 18 (3.30%) Unix
13 17 (3.11%) Android
14 15 (2.75%) Windows Phone
15 14 (2.56%) Apple iOS
16 9 (1.65%) Windows Vista
17 2 (0.37%) Mac OS
18 1 (0.18%) AIX
18 1 (0.18%) Red Hat Enterprise Linux
18 1 (0.18%) Windows Mobile
Processes & Methodologies
1 116 (21.25%) ITIL
2 32 (5.86%) ITSM
3 29 (5.31%) Time Management
4 25 (4.58%) Service Management
5 20 (3.66%) Service Delivery
6 19 (3.48%) Problem Management
7 14 (2.56%) CRM
7 14 (2.56%) Incident Management
8 10 (1.83%) Mobile Device Management
9 9 (1.65%) Change Management
9 9 (1.65%) Document Management
9 9 (1.65%) Ticket Management
9 9 (1.65%) Web Development
10 8 (1.47%) CAD
10 8 (1.47%) Root Cause Analysis
10 8 (1.47%) Validation
11 7 (1.28%) Line Management
11 7 (1.28%) Process Improvement
12 6 (1.10%) Case Management
12 6 (1.10%) Data Entry
Programming Languages
1 32 (5.86%) SQL
2 29 (5.31%) C
3 11 (2.01%) C#
4 6 (1.10%) PL/SQL
5 5 (0.92%) JavaScript
5 5 (0.92%) VB.NET
6 2 (0.37%) PowerShell
7 1 (0.18%) C++
7 1 (0.18%) Java
7 1 (0.18%) VBScript
Qualifications
1 51 (9.34%) Degree
2 38 (6.96%) Microsoft Certification
3 23 (4.21%) MOS
4 22 (4.03%) MCP
5 17 (3.11%) Cisco Certification
6 15 (2.75%) CCNA
7 14 (2.56%) MCTS
8 13 (2.38%) HND
8 13 (2.38%) JNCIA
9 11 (2.01%) ITIL Certification
10 10 (1.83%) MCSA
11 8 (1.47%) MCSE
12 5 (0.92%) A+ Certification
12 5 (0.92%) Network+ Certification
13 4 (0.73%) GNVQ
13 4 (0.73%) MCITP
13 4 (0.73%) Security Cleared
14 3 (0.55%) SC Cleared
15 1 (0.18%) DV Cleared
15 1 (0.18%) MCDST
Quality Assurance & Compliance
1 107 (19.60%) SLA
2 4 (0.73%) QA
3 2 (0.37%) COBIT
4 1 (0.18%) ISO/IEC 27001
System Software
1 274 (50.18%) Active Directory
2 21 (3.85%) Hyper-V
2 21 (3.85%) VMware Infrastructure
3 11 (2.01%) Terminal Services
4 7 (1.28%) vSphere
4 7 (1.28%) XenApp
5 4 (0.73%) VMware ESXi
6 3 (0.55%) IMail Server
7 2 (0.37%) XenDesktop
7 2 (0.37%) XenServer
8 1 (0.18%) Terminal Server
8 1 (0.18%) Virtual Servers
8 1 (0.18%) VMware Workstation
Systems Management
1 10 (1.83%) SCCM
2 7 (1.28%) Backup Exec
3 4 (0.73%) Nagios
3 4 (0.73%) SCOM
4 3 (0.55%) CA Spectrum
4 3 (0.55%) NetBackup
4 3 (0.55%) Norton AntiVirus
4 3 (0.55%) WSUS
5 2 (0.37%) Casper Suite
5 2 (0.37%) McAfee ePO
5 2 (0.37%) Puppet
6 1 (0.18%) HP Data Protector
6 1 (0.18%) Microsoft Data Protection Manager
6 1 (0.18%) XenMobile
Vendors
1 269 (49.27%) Microsoft
2 68 (12.45%) Citrix
3 41 (7.51%) VMware
4 40 (7.33%) Cisco
5 27 (4.95%) iManage
6 18 (3.30%) Apple
6 18 (3.30%) Juniper
7 13 (2.38%) Dell
8 11 (2.01%) HP
8 11 (2.01%) Intel Security
8 11 (2.01%) ServiceNow
9 9 (1.65%) Polycom
9 9 (1.65%) Remedy
9 9 (1.65%) SAP
10 8 (1.47%) Bloomberg
10 8 (1.47%) FactSet
10 8 (1.47%) RedPrairie
11 5 (0.92%) Adobe
11 5 (0.92%) Splunk
11 5 (0.92%) Symantec
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, 5w hol, DIS, salary increments
Posted: 20 hours ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £20000 per annum
Posted: Yesterday
Essex
Ashdown IT
Salary: £18000 - £23000 per annum
Posted: Yesterday
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: Yesterday
Watford, Hertfordshire
Firway Consulting
Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 2 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 3 days ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 3 days ago
Brighton, East Sussex
Bluetownonline
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 3 days ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 4 days ago
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 4 days ago
Manchester, Lancashire
Franklin Bates
Salary: From £20,000 to £25,000 per annum Pension, Healthcare
Posted: 4 days ago
London
Experis Ltd
Salary: £30000 - £35000.00 per annum
Posted: 4 days ago
Royston, Hertfordshire
Hotel Chocolat
Salary: £competitive + Bonus + Bens
Posted: 3 days ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £28,000 per annum + benefits + on-call + exceptional c
Posted: 2 days ago
Basingstoke, Hampshire
Metaskil Limited
Posted: 3 days ago
Wetherby, West Yorkshire
Elliot
Salary: Up to £25,000 per annum plus bonus, pension, healthcare
Posted: Yesterday
London
Initi8 Recruitment
Salary: £20000 - £25000 Per Annum
Posted: 4 days ago
Swindon
Hays West And Wales
Salary: £18000.00 - £28000.00 per annum + Benefits
Posted: 15 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £20,000 to £25,000 per annum + excellent benefits
Posted: 5 days ago
Leatherhead, Surrey
Webrecruit
Salary: £32,000 per annum Plus Benefits
Posted: 4 days ago
Buckingham
Bluetown Online LTD
Salary: £22000 per annum
Posted: 8 days ago
Frome
Recruitment Genius Ltd
Salary: £17000 - £23000 per annum
Posted: 11 days ago
Telford
Bluetown Online LTD
Posted: 15 days ago
Portsmouth
Bluetown Online LTD
Posted: 8 days ago
Liverpool, Merseyside
Mouchel Infrastructure Services
Salary: From £17,000 to £19,000 per annum
Posted: 15 days ago
Yeovil, Somerset
Networx
Salary: £24,333
Posted: 18 days ago
Reading, Berkshire
83Zero
Salary: From £25000 to £30000 per annum, + benefits package
Posted: 4 days ago