The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 552 534 585
Rank change year-on-year
-18 +51
Permanent jobs requiring a Help Desk Support 344 338 313
As % of all permanent IT jobs located in England 0.31% 0.33% 0.28%
As % of the Job Titles category 0.33% 0.35% 0.30%
Number of salaries quoted 314 322 292
Average salary £23,500 £21,500 £22,500
Average salary % change year-on-year
+9.30% -4.44%
90% offered a salary of more than £18,000 £16,500 £16,950
10% offered a salary of more than £32,000 £27,000 £30,000
UK excluding London average salary £23,000 £20,500 £21,250
% change year-on-year
+12.19% -3.52%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103361 95969 105981
As % of all permanent IT jobs located in England 94.38% 94.24% 95.25%
Number of salaries quoted 85252 80299 91558
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 25 July 2014.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 112 £25,000 +2.04% 11
South East -12 100 £21,250 -1.16% 9
South West +10 49 £24,000 +6.66% 2
East of England -1 36 £24,500 +18.07% 2
North West -10 18 £24,000 +37.14% 1
West Midlands -9 11 £26,500 +47.22% 4
East Midlands -11 10 £20,000 -9.09% 1
Yorkshire -58 8 £24,000 +33.33%
Midlands - 1 - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 483 (70.82%) Windows
2 345 (50.59%) Active Directory
3 323 (47.36%) MS Office
3 323 (47.36%) Microsoft
4 247 (36.22%) MS Excel
5 206 (30.21%) Windows 7
6 194 (28.45%) Windows XP
7 189 (27.71%) ITIL
8 138 (20.23%) MS Exchange
9 133 (19.50%) Windows Server 2008
10 123 (18.04%) Windows Server 2003
11 103 (15.10%) Citrix
12 96 (14.08%) TCP/IP
13 92 (13.49%) Degree
14 83 (12.17%) Microsoft Certification
14 83 (12.17%) Blackberry
15 82 (12.02%) SLA
16 76 (11.14%) Finance
17 73 (10.70%) VMware
18 72 (10.56%) Law
19 65 (9.53%) SQL Server
20 64 (9.38%) Windows 8
21 60 (8.80%) Firewall
22 59 (8.65%) Windows Vista
23 56 (8.21%) DNS
23 56 (8.21%) DHCP
24 49 (7.18%) Apple
25 48 (7.04%) SQL
26 46 (6.74%) VPN
26 46 (6.74%) VoIP

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 138 (20.23%) MS Exchange
2 42 (6.16%) Exchange Server 2007
3 37 (5.43%) Blackberry Enterprise Server
4 33 (4.84%) Exchange Server 2010
5 28 (4.11%) WorkSite
6 25 (3.67%) SharePoint
7 16 (2.35%) Exchange Server 2003
8 14 (2.05%) IBM Notes
9 13 (1.91%) Exchange Server 2013
10 12 (1.76%) IIS
11 7 (1.03%) Exchange Server 2000
11 7 (1.03%) SharePoint 2010
12 5 (0.73%) Lync
13 4 (0.59%) SharePoint 2013
13 4 (0.59%) Lotus Domino
14 2 (0.29%) WordPress
15 1 (0.15%) Office Communications Server
15 1 (0.15%) Apache
15 1 (0.15%) Tomcat
15 1 (0.15%) CMS
Applications
1 323 (47.36%) MS Office
2 247 (36.22%) MS Excel
3 30 (4.40%) MS PowerPoint
4 2 (0.29%) InfoPath
4 2 (0.29%) Spreadsheet
4 2 (0.29%) QuarkXPress
5 1 (0.15%) AutoCAD
5 1 (0.15%) MS Project
5 1 (0.15%) Revit
5 1 (0.15%) SketchUp
5 1 (0.15%) MS Visio
5 1 (0.15%) Acrobat
Business Applications
1 6 (0.88%) Remedy ITSM
2 2 (0.29%) SAP Oil and Gas
2 2 (0.29%) SAP Business One
3 1 (0.15%) Dynamics NAV
3 1 (0.15%) Dynamics CRM
3 1 (0.15%) Dynamics AX
3 1 (0.15%) Dynamics GP
3 1 (0.15%) Magento
3 1 (0.15%) Fredhopper
3 1 (0.15%) Pegasus Opera
3 1 (0.15%) Agresso
3 1 (0.15%) Maximo
Cloud Services
1 9 (1.32%) Office 365
2 6 (0.88%) Google Apps
3 1 (0.15%) Cloud Computing
3 1 (0.15%) Microsoft Azure
3 1 (0.15%) SaaS
Communications & Networking
1 96 (14.08%) TCP/IP
2 60 (8.80%) Firewall
3 56 (8.21%) DNS
3 56 (8.21%) DHCP
4 46 (6.74%) VoIP
4 46 (6.74%) VPN
5 39 (5.72%) LAN
6 34 (4.99%) WAN
7 29 (4.25%) Wireless
8 21 (3.08%) Internet
9 7 (1.03%) Cisco IOS
9 7 (1.03%) Structured Cabling
10 6 (0.88%) NAS
10 6 (0.88%) SAN
10 6 (0.88%) ADSL
10 6 (0.88%) Broadband
11 5 (0.73%) IP Telephony
12 4 (0.59%) iSCSI
13 3 (0.44%) VLAN
14 2 (0.29%) SNMP
Database & Business Intelligence
1 65 (9.53%) SQL Server
2 9 (1.32%) SQL Server 2005
2 9 (1.32%) SQL Server 2008
3 8 (1.17%) SQL Server 2012
4 3 (0.44%) Crystal Reports
4 3 (0.44%) MySQL
5 2 (0.29%) MS Access
6 1 (0.15%) Oracle Database 10g
6 1 (0.15%) SQL Server 2000
6 1 (0.15%) Oracle Database
6 1 (0.15%) Oracle Database 11g
General
1 76 (11.14%) Finance
2 72 (10.56%) Law
3 46 (6.74%) Legal
4 30 (4.40%) Retail
5 22 (3.23%) Telecoms
6 17 (2.49%) Banking
7 11 (1.61%) Manufacturing
8 8 (1.17%) Publishing
8 8 (1.17%) Investment Banking
9 7 (1.03%) Marketing
10 5 (0.73%) French Language
11 4 (0.59%) German Language
11 4 (0.59%) Advertising
12 3 (0.44%) Spanish Language
13 2 (0.29%) Japanese Language
13 2 (0.29%) Front Office
13 2 (0.29%) Back Office
13 2 (0.29%) Electronics
13 2 (0.29%) Private Banking
14 1 (0.15%) Mandarin Language
Libraries, Frameworks & Software Standards
1 9 (1.32%) HTML
2 8 (1.17%) .NET
3 6 (0.88%) COM
4 4 (0.59%) CSS
4 4 (0.59%) ASP.NET
5 3 (0.44%) XML
6 2 (0.29%) LAMP
7 1 (0.15%) .NET Framework
7 1 (0.15%) WCF
7 1 (0.15%) Oracle Fusion
7 1 (0.15%) HTML5
7 1 (0.15%) Web Services
7 1 (0.15%) Middleware
Miscellaneous
1 83 (12.17%) Blackberry
2 24 (3.52%) Mathematics
3 20 (2.93%) EPoS
4 18 (2.64%) iPhone
5 16 (2.35%) iPad
6 15 (2.20%) Client/Server
7 13 (1.91%) Video Conferencing
8 6 (0.88%) Computer Science
9 5 (0.73%) PACS
9 5 (0.73%) NHS
10 4 (0.59%) Smartphone
11 3 (0.44%) CMDB
11 3 (0.44%) AS400
12 2 (0.29%) IVR
12 2 (0.29%) Fat Client
12 2 (0.29%) iSeries
12 2 (0.29%) Wiki
12 2 (0.29%) Thin Client
12 2 (0.29%) DTV
12 2 (0.29%) Management Information System
Operating Systems
1 483 (70.82%) Windows
2 206 (30.21%) Windows 7
3 194 (28.45%) Windows XP
4 133 (19.50%) Windows Server 2008
5 123 (18.04%) Windows Server 2003
6 64 (9.38%) Windows 8
7 59 (8.65%) Windows Vista
8 40 (5.87%) Windows Server 2012
9 32 (4.69%) Linux
10 16 (2.35%) Windows 2000 Server
11 14 (2.05%) Mac OS X
12 13 (1.91%) Apple iOS
13 9 (1.32%) UNIX
13 9 (1.32%) Android
14 8 (1.17%) CentOS
14 8 (1.17%) Ubuntu
15 7 (1.03%) SUSE
15 7 (1.03%) Debian
15 7 (1.03%) Windows 2000
15 7 (1.03%) Red Hat Enterprise Linux
Processes & Methodologies
1 189 (27.71%) ITIL
2 42 (6.16%) Service Management
3 41 (6.01%) Incident Management
4 26 (3.81%) Change Control
5 22 (3.23%) Disaster Recovery
6 21 (3.08%) Problem Management
7 18 (2.64%) Software Distribution
8 17 (2.49%) Project Management
8 17 (2.49%) CRM
9 16 (2.35%) Document Management
9 16 (2.35%) Risk Management
10 15 (2.20%) Asset Management
10 15 (2.20%) Service Delivery
11 12 (1.76%) ITSM
11 12 (1.76%) Software Deployment
12 9 (1.32%) Time Management
12 9 (1.32%) E-Commerce
13 6 (0.88%) Workflow
13 6 (0.88%) ITIL V3
14 5 (0.73%) Mobile Device Management
Programming Languages
1 48 (7.04%) SQL
2 6 (0.88%) JavaScript
3 5 (0.73%) C#
3 5 (0.73%) Java
4 3 (0.44%) VB
4 3 (0.44%) VB.NET
4 3 (0.44%) C
5 2 (0.29%) T-SQL
5 2 (0.29%) PowerHouse
5 2 (0.29%) PHP
6 1 (0.15%) VBA
6 1 (0.15%) Python
6 1 (0.15%) VB6
Qualifications
1 92 (13.49%) Degree
2 83 (12.17%) Microsoft Certification
3 44 (6.45%) MCSE
4 43 (6.30%) MCP
5 41 (6.01%) A+ Certification
6 38 (5.57%) MCITP
7 19 (2.79%) ITIL Foundation Certificate
8 18 (2.64%) CCNA
8 18 (2.64%) Cisco Certification
9 14 (2.05%) MCDST
10 12 (1.76%) MCSA
11 9 (1.32%) Security Cleared
12 8 (1.17%) ITIL Certification
13 6 (0.88%) Network+ Certification
14 5 (0.73%) HND
14 5 (0.73%) SC Cleared
15 4 (0.59%) GNVQ
15 4 (0.59%) MOS
15 4 (0.59%) CEH
15 4 (0.59%) ACSP
Quality Assurance & Compliance
1 82 (12.02%) SLA
2 3 (0.44%) ISO/IEC 27001
2 3 (0.44%) QA
System Software
1 345 (50.59%) Active Directory
2 34 (4.99%) VMware Infrastructure
3 16 (2.35%) Hyper-V
4 12 (1.76%) XenApp
4 12 (1.76%) Terminal Services
5 8 (1.17%) vSphere
6 5 (0.73%) XenDesktop
7 1 (0.15%) VMware ESXi
7 1 (0.15%) XenServer
Systems Management
1 24 (3.52%) SCCM
2 11 (1.61%) Backup Exec
3 10 (1.47%) Norton AntiVirus
4 5 (0.73%) ServiceCenter
5 4 (0.59%) Systems Management Server (SMS)
6 3 (0.44%) Tivoli
6 3 (0.44%) Symantec Enterprise Vault
7 2 (0.29%) Cisco UCCX
7 2 (0.29%) WMI
8 1 (0.15%) Tivoli Storage Manager
8 1 (0.15%) MAILsweeper
8 1 (0.15%) Cisco CUCM
8 1 (0.15%) FortiGate
8 1 (0.15%) SCOM
Vendors
1 323 (47.36%) Microsoft
2 103 (15.10%) Citrix
3 73 (10.70%) VMware
4 49 (7.18%) Apple
5 40 (5.87%) Cisco
6 30 (4.40%) SAP
7 19 (2.79%) HP
8 17 (2.49%) Symantec
9 16 (2.35%) Remedy
10 15 (2.20%) Oracle
11 14 (2.05%) Lotus
12 13 (1.91%) Avaya
13 10 (1.47%) ServiceNow
14 9 (1.32%) Red Hat
15 8 (1.17%) Adobe
16 7 (1.03%) Google
16 7 (1.03%) LANDesk
17 6 (0.88%) Bloomberg
18 5 (0.73%) Reuters
18 5 (0.73%) Acronis
London
Information Technology Services
Salary: £35k - 40k per year + Benefits, Bonus & Training
Posted: 2 hours ago
Brighton, East Sussex
Information Technology Services
Salary: £22k - 26k per year + Benefits, Bonus & Training
Posted: 2 hours ago
Watford, Hertfordshire
Salmon Limited
Salary: Market Rates + Benefits
Posted: 20 hours ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 23 hours ago
Feltham, Middlesex
Hunt 4 Staff
Salary: £24k - 36k per year
Posted: Yesterday
Telford, Shropshire
Redrock Consulting Ltd
Salary: £30000 - £35000 per annum + Bonus + Benefits
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: Yesterday
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: Up to £26,000 plus benefits after qualifying period
Posted: 2 days ago
Telford, Shropshire
Mortimer Spinks
Salary: £19000 per annum + + Bonus
Posted: 2 days ago
Enfield, Middlesex
Connectus
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: 4 days ago
West London
Networking People
Salary: Benefits
Posted: 4 days ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 4 days ago
London
Premier Group Recruitment
Salary: £26000 - £27000 per annum + benefits + pension
Posted: 4 days ago
London
Information Technology Services
Salary: £22k - 25k per year
Posted: 4 days ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 7 days ago
Wigan
Recruitment Genius
Salary: £16000 - £20000 per annum
Posted: 11 days ago
South West London
Hotcourses
Salary: £28,000 per annum + £2k Bonus
Posted: 14 days ago
Birmingham
Netcom Resourcing
Salary: £17000 - £25,000 per year
Posted: 14 days ago