The statistics below represent IT jobs advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 July 2016 with a comparison to same period over 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 582 609 518
Rank change year-on-year
+27 -91
Permanent jobs requiring a Help Desk Support 325 356 522
As % of all permanent IT jobs located in England 0.35% 0.35% 0.47%
As % of the Job Titles category 0.37% 0.36% 0.49%
Number of salaries quoted 294 325 482
Median salary £23,000 £23,000 £23,500
Median salary % change year-on-year
- -2.12%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £30,000 £30,100 £32,000
UK excluding London median salary £21,500 £22,500 £22,500
% change year-on-year
-4.44% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88528 98769 106171
As % of all permanent IT jobs located in England 96.44% 96.31% 96.46%
Number of salaries quoted 75351 82409 87367
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 28 July 2016.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +88 142 £24,000 -7.69% 9
South East -15 84 £21,500 -6.52% 11
East of England +15 29 £23,000 +2.22% 4
North West -2 18 £22,000 +10.00% 2
East Midlands +6 17 £21,500 +17.00%
South West +15 13 £22,500 +4.65%
West Midlands -9 13 £21,500 -21.81% 1
Yorkshire +26 10 £22,000 +7.31% 2
North East - 1 £27,500 -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 July 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 425 (65.49%) Windows
2 351 (54.08%) Active Directory
3 283 (43.61%) Microsoft
4 220 (33.90%) MS Office
5 214 (32.97%) MS Excel
6 195 (30.05%) Windows 7
7 143 (22.03%) ITIL
8 109 (16.80%) Windows Server
9 102 (15.72%) Windows XP
10 98 (15.10%) MS Exchange
11 87 (13.41%) Citrix
12 79 (12.17%) SLA
13 75 (11.56%) TCP/IP
14 74 (11.40%) Windows 8
15 71 (10.94%) Finance
16 69 (10.63%) Windows Server 2008
17 59 (9.09%) Office 365
18 58 (8.94%) WAN
18 58 (8.94%) SQL
19 57 (8.78%) iManage
20 54 (8.32%) Degree
21 53 (8.17%) VMware
22 51 (7.86%) DNS
23 48 (7.40%) Windows Server 2012
23 48 (7.40%) Microsoft Certification
24 47 (7.24%) LAN
25 45 (6.93%) DHCP
26 44 (6.78%) Windows 10
27 39 (6.01%) VMware Infrastructure
28 37 (5.70%) MCP

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (15.10%) MS Exchange
2 34 (5.24%) SharePoint
3 29 (4.47%) Exchange Server 2010
4 19 (2.93%) Skype for Business
5 16 (2.47%) Exchange Server 2007
6 13 (2.00%) Exchange Server 2013
7 8 (1.23%) Exchange Server 2003
7 8 (1.23%) IBM Notes
8 7 (1.08%) Exchange Server 2000
9 6 (0.92%) IIS
10 5 (0.77%) Blackberry Enterprise Server
11 4 (0.62%) Office Communications Server
11 4 (0.62%) SharePoint Server
12 1 (0.15%) Apache
12 1 (0.15%) JBoss
Applications
1 220 (33.90%) MS Office
2 214 (32.97%) MS Excel
3 25 (3.85%) MS PowerPoint
4 3 (0.46%) Adobe Creative Suite
4 3 (0.46%) InfoPath
5 2 (0.31%) MS Visio
5 2 (0.31%) Photoshop
6 1 (0.15%) MS Project
Business Applications
1 3 (0.46%) Eikon
1 3 (0.46%) SAP Oil and Gas
2 2 (0.31%) Dynamics CRM
2 2 (0.31%) Oracle Applications
3 1 (0.15%) Dynamics GP
3 1 (0.15%) Unit4 Business World
3 1 (0.15%) Visualfiles
Cloud Services
1 59 (9.09%) Office 365
2 10 (1.54%) Amazon AWS
3 8 (1.23%) Microsoft Azure
4 7 (1.08%) Cloud Computing
5 2 (0.31%) Mimecast
6 1 (0.15%) Amazon EC2
6 1 (0.15%) Amazon ELB
6 1 (0.15%) Amazon S3
6 1 (0.15%) Amazon SQS
6 1 (0.15%) Route 53
6 1 (0.15%) Virtual Private Cloud
Communications & Networking
1 75 (11.56%) TCP/IP
2 58 (8.94%) WAN
3 51 (7.86%) DNS
4 47 (7.24%) LAN
5 45 (6.93%) DHCP
6 34 (5.24%) Firewall
7 23 (3.54%) VoIP
8 19 (2.93%) Internet
9 14 (2.16%) VPN
10 9 (1.39%) Extranet
10 9 (1.39%) SAN
10 9 (1.39%) Wireless
11 7 (1.08%) Remote Desktop
11 7 (1.08%) Wi-Fi
12 6 (0.92%) IP Telephony
13 5 (0.77%) WebEx
14 4 (0.62%) Intranet
14 4 (0.62%) NAS
15 3 (0.46%) SMTP
15 3 (0.46%) VLAN
Database & Business Intelligence
1 33 (5.08%) SQL Server
2 8 (1.23%) MySQL
3 5 (0.77%) SQL Server 2000
3 5 (0.77%) SQL Server 2005
3 5 (0.77%) SQL Server 2008
3 5 (0.77%) SQL Server 2012
4 4 (0.62%) Relational Database
5 2 (0.31%) Big Data
5 2 (0.31%) BusinessObjects
5 2 (0.31%) Ingres
5 2 (0.31%) MS Access
5 2 (0.31%) RDBMS
6 1 (0.15%) Amazon RDS
6 1 (0.15%) Crystal Reports
6 1 (0.15%) Data Mining
6 1 (0.15%) Oracle Database
6 1 (0.15%) Oracle Reports
Development Applications
1 12 (1.85%) JIRA
2 4 (0.62%) Atlassian Bamboo
3 1 (0.15%) Bitbucket
3 1 (0.15%) Git (software)
3 1 (0.15%) Jenkins
General
1 71 (10.94%) Finance
2 24 (3.70%) Legal
3 19 (2.93%) Law
4 18 (2.77%) Banking
5 14 (2.16%) Retail
6 13 (2.00%) Telecoms
7 8 (1.23%) Marketing
8 5 (0.77%) Automotive
9 4 (0.62%) Financial Institution
9 4 (0.62%) French Language
9 4 (0.62%) German Language
10 3 (0.46%) Electronics
10 3 (0.46%) Manufacturing
11 2 (0.31%) Billing
11 2 (0.31%) Local Government
11 2 (0.31%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (1.85%) .NET
2 9 (1.39%) ADO.NET
2 9 (1.39%) ASP.NET
3 7 (1.08%) Web Services
4 4 (0.62%) HTML
5 3 (0.46%) CSS
6 2 (0.31%) XML
Miscellaneous
1 34 (5.24%) Blackberry
2 24 (3.70%) Analytical Skills
3 19 (2.93%) Fat Client
3 19 (2.93%) Thin Client
4 16 (2.47%) Smartphone
5 15 (2.31%) Computer Science
5 15 (2.31%) iPhone
6 12 (1.85%) Driving Licence
7 10 (1.54%) iPad
7 10 (1.54%) Management Information System
7 10 (1.54%) Video Conferencing
8 5 (0.77%) EPoS
8 5 (0.77%) Replication
9 4 (0.62%) Client/Server
9 4 (0.62%) Clustering
9 4 (0.62%) Data Centre
9 4 (0.62%) Hedge funds
10 3 (0.46%) Fintech
11 2 (0.31%) CMDB
11 2 (0.31%) User Experience
Operating Systems
1 425 (65.49%) Windows
2 195 (30.05%) Windows 7
3 109 (16.80%) Windows Server
4 102 (15.72%) Windows XP
5 74 (11.40%) Windows 8
6 69 (10.63%) Windows Server 2008
7 48 (7.40%) Windows Server 2012
8 44 (6.78%) Windows 10
9 34 (5.24%) Windows Server 2003
10 26 (4.01%) Linux
11 25 (3.85%) Android
12 16 (2.47%) Mac OS X
13 15 (2.31%) Apple iOS
14 7 (1.08%) Unix
14 7 (1.08%) Windows 2000 Server
14 7 (1.08%) Windows Vista
15 4 (0.62%) Windows Phone
16 2 (0.31%) Mac OS
16 2 (0.31%) Red Hat Enterprise Linux
17 1 (0.15%) BlackBerry OS
Processes & Methodologies
1 143 (22.03%) ITIL
2 31 (4.78%) Service Management
3 22 (3.39%) Incident Management
4 17 (2.62%) ITSM
4 17 (2.62%) Wealth Management
5 15 (2.31%) Coaching
6 14 (2.16%) Business Intelligence
7 13 (2.00%) Problem Management
8 12 (1.85%) Disaster Recovery
9 11 (1.69%) Change Management
9 11 (1.69%) Mobile Device Management
9 11 (1.69%) Time Management
10 10 (1.54%) Mentoring
11 9 (1.39%) ERP
12 8 (1.23%) Document Management
12 8 (1.23%) Service Delivery
13 7 (1.08%) Asset Management
13 7 (1.08%) ITIL V3
13 7 (1.08%) Project Planning
14 6 (0.92%) Line Management
Programming Languages
1 58 (8.94%) SQL
2 13 (2.00%) C#
3 9 (1.39%) VB.NET
4 4 (0.62%) Java
5 3 (0.46%) JavaScript
5 3 (0.46%) VB
6 2 (0.31%) PL/SQL
6 2 (0.31%) PowerShell
7 1 (0.15%) C
7 1 (0.15%) PHP
7 1 (0.15%) Shell Script
7 1 (0.15%) VBA
7 1 (0.15%) VBScript
Qualifications
1 54 (8.32%) Degree
2 48 (7.40%) Microsoft Certification
3 37 (5.70%) MCP
4 33 (5.08%) ITIL Certification
5 31 (4.78%) MCSE
6 21 (3.24%) CCNA
6 21 (3.24%) Cisco Certification
7 20 (3.08%) MCSA
8 15 (2.31%) MCITP
9 12 (1.85%) MCDST
10 9 (1.39%) Citrix Certification
11 8 (1.23%) Security Cleared
12 6 (0.92%) HND
13 5 (0.77%) Postgraduate
14 4 (0.62%) ITIL Foundation Certificate
14 4 (0.62%) MOS
15 3 (0.46%) DV Cleared
15 3 (0.46%) SC Cleared
16 2 (0.31%) A+ Certification
16 2 (0.31%) GNVQ
Quality Assurance & Compliance
1 79 (12.17%) SLA
2 16 (2.47%) QA
3 7 (1.08%) ISO/IEC 20000
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO 9001
System Software
1 351 (54.08%) Active Directory
2 39 (6.01%) VMware Infrastructure
3 25 (3.85%) XenApp
4 21 (3.24%) Hyper-V
5 8 (1.23%) vSphere
5 8 (1.23%) XenDesktop
6 6 (0.92%) Citrix Presentation Server
6 6 (0.92%) Terminal Services
7 4 (0.62%) vCloud
7 4 (0.62%) VMware ESXi
7 4 (0.62%) XenServer
8 2 (0.31%) Virtual Machines
8 2 (0.31%) Virtual Servers
9 1 (0.15%) Microsoft App-V
9 1 (0.15%) Postfix
9 1 (0.15%) Terminal Server
Systems Management
1 37 (5.70%) SCCM
2 8 (1.23%) Backup Exec
3 6 (0.92%) Microsoft Intune
4 5 (0.77%) DameWare
4 5 (0.77%) Nagios
4 5 (0.77%) Norton AntiVirus
4 5 (0.77%) Perfmon
5 4 (0.62%) Puppet
5 4 (0.62%) SCOM
5 4 (0.62%) Systems Management Server (SMS)
6 1 (0.15%) Casper Suite
6 1 (0.15%) SCSM
6 1 (0.15%) SCVMM
6 1 (0.15%) ThinApp
Vendors
1 283 (43.61%) Microsoft
2 87 (13.41%) Citrix
3 57 (8.78%) iManage
4 53 (8.17%) VMware
5 28 (4.31%) Cisco
6 12 (1.85%) Apple
7 7 (1.08%) Bloomberg
7 7 (1.08%) Remedy
7 7 (1.08%) Sophos
7 7 (1.08%) Symantec
8 6 (0.92%) SAP
9 5 (0.77%) IBM
9 5 (0.77%) Lotus
9 5 (0.77%) Mitel
9 5 (0.77%) Oracle
9 5 (0.77%) Salesforce.com
9 5 (0.77%) Veeam
9 5 (0.77%) WatchGuard
10 4 (0.62%) Atlassian
10 4 (0.62%) FactSet
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Salary: Up to £19,000 per annum + Career progression + Training
Posted: 15 hours ago
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networx
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