The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 680 591 550
Rank change year-on-year
-89 -41
Permanent jobs requiring a Help Desk Support 202 335 327
As % of all permanent IT jobs located in England 0.19% 0.31% 0.33%
As % of the Job Titles category 0.21% 0.33% 0.35%
Number of salaries quoted 179 295 312
Average salary £22,500 £23,750 £21,250
Average salary % change year-on-year
-5.26% +11.76%
90% offered a salary of more than £18,000 £17,500 £16,750
10% offered a salary of more than £30,000 £32,350 £26,000
UK excluding London average salary £22,000 £22,500 £20,500
% change year-on-year
-2.22% +9.75%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97611 102712 93841
As % of all permanent IT jobs located in England 94.18% 94.49% 94.26%
Number of salaries quoted 82251 83877 78553
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 1 September 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -38 60 £24,500 -7.54% 9
South East -44 53 £22,500 +5.88% 3
North West +8 26 £20,000 -11.11% 4
East of England -13 25 £23,000 - 1
East Midlands +8 13 £18,125 -13.69% 1
Yorkshire +9 9 £18,000 -25.00% 2
South West -51 9 £22,500 -6.25% 2
West Midlands -8 7 £23,000 -9.80%
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 1 September 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 299 (72.75%) Windows
2 248 (60.34%) Microsoft
3 185 (45.01%) Active Directory
4 157 (38.20%) MS Office
5 137 (33.33%) MS Excel
6 123 (29.93%) Windows 7
7 82 (19.95%) Windows 8
8 76 (18.49%) Windows Server 2008
8 76 (18.49%) ITIL
9 73 (17.76%) Windows XP
9 73 (17.76%) SLA
10 65 (15.82%) Citrix
11 63 (15.33%) Microsoft Certification
11 63 (15.33%) Windows Server 2003
12 59 (14.36%) MS Exchange
13 46 (11.19%) Windows Server 2012
13 46 (11.19%) Degree
14 45 (10.95%) TCP/IP
15 42 (10.22%) WAN
16 41 (9.98%) LAN
16 41 (9.98%) SQL
17 35 (8.52%) Firewall
17 35 (8.52%) MCP
17 35 (8.52%) Law
17 35 (8.52%) VMware
18 33 (8.03%) MCITP
18 33 (8.03%) VPN
18 33 (8.03%) Blackberry
19 31 (7.54%) Finance
20 30 (7.30%) Windows Vista

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 1 September 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (14.36%) MS Exchange
2 25 (6.08%) WorkSite
3 19 (4.62%) Exchange Server 2010
4 18 (4.38%) SharePoint
5 14 (3.41%) Exchange Server 2007
6 13 (3.16%) Lync
7 11 (2.68%) Exchange Server 2000
8 10 (2.43%) Exchange Server 2013
9 7 (1.70%) IIS
10 5 (1.22%) Blackberry Enterprise Server
11 4 (0.97%) CMS
12 3 (0.73%) IBM Notes
12 3 (0.73%) Exchange Server 2003
Applications
1 157 (38.20%) MS Office
2 137 (33.33%) MS Excel
3 10 (2.43%) MS PowerPoint
4 3 (0.73%) Spreadsheet
4 3 (0.73%) MS Project
5 2 (0.49%) Adobe Creative Suite
5 2 (0.49%) InfoPath
Business Applications
1 2 (0.49%) Dynamics CRM
2 1 (0.24%) ResourceLink
2 1 (0.24%) SAP Business One
2 1 (0.24%) HiPortfolio
Cloud Services
1 28 (6.81%) Office 365
2 3 (0.73%) SaaS
3 1 (0.24%) Microsoft Azure
Communications & Networking
1 45 (10.95%) TCP/IP
2 42 (10.22%) WAN
3 41 (9.98%) LAN
4 35 (8.52%) Firewall
5 33 (8.03%) VPN
6 25 (6.08%) DNS
7 22 (5.35%) DHCP
7 22 (5.35%) Wireless
8 20 (4.87%) Internet
8 20 (4.87%) VoIP
9 12 (2.92%) Wi-Fi
10 5 (1.22%) Broadband
11 4 (0.97%) VLAN
12 3 (0.73%) IP Telephony
12 3 (0.73%) Extranet
12 3 (0.73%) SAN
13 2 (0.49%) Intranet
13 2 (0.49%) HTTP
13 2 (0.49%) NAS
14 1 (0.24%) Asterisk PBX
Database & Business Intelligence
1 28 (6.81%) SQL Server
2 3 (0.73%) SQL Server 2012
3 2 (0.49%) Relational Database
3 2 (0.49%) SQL Server Integration Services
3 2 (0.49%) SQL Server 2008
3 2 (0.49%) Crystal Reports
4 1 (0.24%) MS Access
4 1 (0.24%) SQL Server Reporting Services
4 1 (0.24%) MySQL
Development Applications
1 1 (0.24%) Visual Studio
General
1 35 (8.52%) Law
2 31 (7.54%) Finance
3 22 (5.35%) Telecoms
4 15 (3.65%) Banking
5 11 (2.68%) Legal
6 6 (1.46%) Retail
7 4 (0.97%) Billing
7 4 (0.97%) Electronics
8 2 (0.49%) Back Office
8 2 (0.49%) Aerospace
8 2 (0.49%) Manufacturing
8 2 (0.49%) Marketing
9 1 (0.24%) German Language
9 1 (0.24%) Norwegian Language
9 1 (0.24%) Swedish Language
9 1 (0.24%) Advertising
9 1 (0.24%) Games
9 1 (0.24%) Automotive
Libraries, Frameworks & Software Standards
1 7 (1.70%) Web Services
2 5 (1.22%) .NET
3 2 (0.49%) JSP
4 1 (0.24%) HTML
4 1 (0.24%) ASP.NET
4 1 (0.24%) XML
4 1 (0.24%) ASP.NET MVC
Miscellaneous
1 33 (8.03%) Blackberry
2 27 (6.57%) Analytical Skills
3 11 (2.68%) Mathematics
4 10 (2.43%) Thin Client
4 10 (2.43%) Fat Client
5 9 (2.19%) iPad
6 8 (1.95%) Video Conferencing
6 8 (1.95%) Computer Science
7 7 (1.70%) iPhone
8 6 (1.46%) Statistics
8 6 (1.46%) Management Information System
9 5 (1.22%) PDA
10 4 (0.97%) Client/Server
11 3 (0.73%) Foreign Exchange (FX)
11 3 (0.73%) NHS
11 3 (0.73%) Reference Data
11 3 (0.73%) FMCG
11 3 (0.73%) Data Centre
12 2 (0.49%) Data Structures
12 2 (0.49%) New Media
Operating Systems
1 299 (72.75%) Windows
2 123 (29.93%) Windows 7
3 82 (19.95%) Windows 8
4 76 (18.49%) Windows Server 2008
5 73 (17.76%) Windows XP
6 63 (15.33%) Windows Server 2003
7 46 (11.19%) Windows Server 2012
8 30 (7.30%) Windows Vista
9 19 (4.62%) Linux
10 11 (2.68%) Mac OS X
10 11 (2.68%) Windows 2000 Server
11 10 (2.43%) Android
12 9 (2.19%) Apple iOS
13 7 (1.70%) Windows 2000
13 7 (1.70%) AIX
14 2 (0.49%) NetWare
14 2 (0.49%) Red Hat Enterprise Linux
15 1 (0.24%) Mac OS
15 1 (0.24%) UNIX
15 1 (0.24%) Solaris
Processes & Methodologies
1 76 (18.49%) ITIL
2 18 (4.38%) Problem Management
3 17 (4.14%) Time Management
4 14 (3.41%) Incident Management
5 13 (3.16%) Software Testing
5 13 (3.16%) CRM
6 12 (2.92%) Service Management
7 11 (2.68%) Document Management
8 9 (2.19%) ITSM
8 9 (2.19%) Mobile Device Management
9 6 (1.46%) Kalman Filter
9 6 (1.46%) Information Assurance
9 6 (1.46%) Software Deployment
9 6 (1.46%) Microsoft Office Automation
9 6 (1.46%) Office Automation
9 6 (1.46%) Service Delivery
9 6 (1.46%) Security Testing
10 5 (1.22%) Logistics
10 5 (1.22%) Web Development
10 5 (1.22%) ERP
Programming Languages
1 41 (9.98%) SQL
2 17 (4.14%) C
3 4 (0.97%) Java
3 4 (0.97%) JavaScript
3 4 (0.97%) VBA
4 3 (0.73%) VB
5 2 (0.49%) PowerShell
6 1 (0.24%) VB6
6 1 (0.24%) T-SQL
6 1 (0.24%) C#
Qualifications
1 63 (15.33%) Microsoft Certification
2 46 (11.19%) Degree
3 35 (8.52%) MCP
4 33 (8.03%) MCITP
5 30 (7.30%) MCSE
6 21 (5.11%) MCSA
7 20 (4.87%) CCNA
7 20 (4.87%) Cisco Certification
8 18 (4.38%) ITIL Certification
9 8 (1.95%) HND
9 8 (1.95%) Security Cleared
10 7 (1.70%) MOS
11 6 (1.46%) SC Cleared
12 5 (1.22%) HNC
13 4 (0.97%) MCTS
14 3 (0.73%) ITIL Foundation Certificate
15 2 (0.49%) MCDST
15 2 (0.49%) A+ Certification
16 1 (0.24%) Citrix Certification
Quality Assurance & Compliance
1 73 (17.76%) SLA
2 2 (0.49%) JSP 440
System Software
1 185 (45.01%) Active Directory
2 29 (7.06%) Hyper-V
3 23 (5.60%) VMware Infrastructure
4 14 (3.41%) XenApp
5 5 (1.22%) Terminal Services
6 4 (0.97%) VMware ESX
6 4 (0.97%) vSphere
7 3 (0.73%) XenDesktop
8 1 (0.24%) BitLocker
8 1 (0.24%) Firmware
8 1 (0.24%) Terminal Server
Systems Management
1 12 (2.92%) SCCM
2 7 (1.70%) SCOM
3 3 (0.73%) Backup Exec
4 2 (0.49%) Norton AntiVirus
5 1 (0.24%) MAILsweeper
5 1 (0.24%) Opscode Chef
5 1 (0.24%) AirWatch
Vendors
1 248 (60.34%) Microsoft
2 65 (15.82%) Citrix
3 35 (8.52%) VMware
4 14 (3.41%) Apple
5 12 (2.92%) HP
6 11 (2.68%) Cisco
7 9 (2.19%) Hummingbird
8 8 (1.95%) Adobe
9 7 (1.70%) SAP
9 7 (1.70%) OpenText
9 7 (1.70%) Meridio
10 6 (1.46%) Oracle
11 5 (1.22%) Bloomberg
11 5 (1.22%) Symantec
11 5 (1.22%) MobileIron
12 4 (0.97%) Veeam
12 4 (0.97%) Dell
13 3 (0.73%) NetApp
13 3 (0.73%) Lotus
13 3 (0.73%) Remedy
City, London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: 9 hours ago
South East London
Eligo Recruitment Ltd
Salary: £29000 - £30000 per annum + Benefits
Posted: Yesterday
City of London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £23k - 26k per year
Posted: Yesterday
Basingstoke
OCC Computer personnel
Salary: Salary Negotiable
Posted: 4 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 5 days ago
Bromley, Kent
Evolution Recruitment Solutions
Salary: 20000 - 25000 with excellent benefits
Posted: 5 days ago
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 6 days ago
Brighton, East Sussex (BN1)
Guru Careers
Salary: £18,000 DOE + Benefits
Posted: 6 days ago
Macclesfield, Cheshire
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 7 days ago
York
Bluetownonline Ltd
Salary: £20000 - £28000 per annum
Posted: 8 days ago
Macclesfield
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 11 days ago
London
Recruitment Genius
Salary: £22000 - £24000 per annum
Posted: 11 days ago
Chester
Shortlist Recruitment
Salary: £22000 - £24000 per annum + Benefits
Posted: 11 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 13 days ago
Stanmore
Recruitment Genius
Salary: £15000 - £21000 per annum
Posted: 13 days ago
York
Bluetownonline Ltd
Salary: £20000 - £28000 per annum
Posted: 14 days ago
Oakham
Shortlist Recruitment
Salary: £18000 - £22000 per annum + Generous Benefits
Posted: 20 days ago
Warrington
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago