Help Desk Support Jobs in England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Help Desk Support
Rank 529 578 549
Rank change year-on-year
+49 -29
Permanent jobs requiring a Help Desk Support 334 300 312
As % of all permanent IT jobs located in England 0.330% 0.265% 0.265%
As % of the Job Titles category 0.350% 0.279% 0.281%
Number of salaries quoted 308 284 288
Average salary £22,000 £22,500 £22,500
Average salary % change year-on-year
-2.22% -
90% offered a salary of more than £16,500 £16,600 £17,450
10% offered a salary of more than £29,500 £31,200 £30,000
UK excluding London average salary £21,500 £20,000 £20,000
% change year-on-year
+7.50% -
Search 43 Help Desk Support jobs in England
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category		 95490 107493 111049
As % of all permanent IT jobs located in England 94.41% 94.82% 94.26%
Number of salaries quoted 80297 92843 94497
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,925 £27,500 £26,250
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the England region as a proportion of the total demand within the Job Titles category.

England Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

England Help Desk Support Salary Trend

Help Desk Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 24 May 2013.

England Help Desk Support Salary Histogram

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
South East +27 106 £22,250 -5.31%
London +34 98 £25,500 +2.00%
Yorkshire +25 40 £18,000 +7.46%
North West +5 30 £20,000 +1.26%
East of England -9 22 £22,000 +12.82%
West Midlands -11 14 £21,250 -6.49%
South West +1 12 £19,750 +27.41%
East Midlands +5 10 £22,500 +36.36%
North East +3 2 £16,625 -33.50%
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 381 (63.82%) Windows
2 309 (51.76%) Microsoft
3 228 (38.19%) Active Directory
4 227 (38.02%) MS Office
5 218 (36.52%) MS Excel
6 194 (32.50%) Windows XP
7 173 (28.98%) Windows 7
8 159 (26.63%) ITIL
9 127 (21.27%) Citrix
10 114 (19.10%) Finance
11 101 (16.92%) Blackberry
12 93 (15.58%) SLA
13 89 (14.91%) TCP/IP
14 82 (13.74%) MS Exchange
15 79 (13.23%) Windows Server 2008
16 78 (13.07%) Windows Server 2003
17 76 (12.73%) Microsoft Certification
18 72 (12.06%) Degree
19 59 (9.883%) VMware
20 50 (8.375%) MCP
21 48 (8.040%) VPN
21 48 (8.040%) DNS
22 43 (7.203%) Cisco
23 39 (6.533%) Blackberry Enterprise Server
23 39 (6.533%) SQL Server
24 37 (6.198%) Firewall
24 37 (6.198%) LAN
25 33 (5.528%) Exchange Server 2007
26 32 (5.360%) VMware Infrastructure
26 32 (5.360%) Exchange Server 2003

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 8 (1.340%) .NET
2 5 (0.838%) ASP.NET
3 4 (0.670%) HTML
4 3 (0.503%) CSS
5 2 (0.335%) ASP
6 1 (0.168%) EDI
6 1 (0.168%) Web Services
6 1 (0.168%) COM
6 1 (0.168%) Apache Flex
6 1 (0.168%) Silverlight
6 1 (0.168%) FIX Protocol
6 1 (0.168%) HTML5
Application Platforms
1 82 (13.74%) MS Exchange
2 39 (6.533%) Blackberry Enterprise Server
3 33 (5.528%) Exchange Server 2007
4 32 (5.360%) Exchange Server 2003
5 22 (3.685%) Exchange Server 2010
6 18 (3.015%) SharePoint
7 10 (1.675%) Lync
8 7 (1.173%) IIS
8 7 (1.173%) WorkSite
9 6 (1.005%) Lotus Notes
10 2 (0.335%) SharePoint 2010
10 2 (0.335%) CMS
11 1 (0.168%) Lotus Domino
11 1 (0.168%) Office Communications Server
11 1 (0.168%) Magento
Applications
1 227 (38.02%) MS Office
2 218 (36.52%) MS Excel
3 19 (3.183%) MS PowerPoint
4 2 (0.335%) MS Project
5 1 (0.168%) Google Apps
Business Applications
1 16 (2.680%) Dynamics NAV
2 15 (2.513%) Dynamics GP
3 7 (1.173%) Agresso
3 7 (1.173%) SAP Business One
4 5 (0.838%) Dynamics AX
5 2 (0.335%) Sage 200
5 2 (0.335%) SAP ERP
5 2 (0.335%) Oracle Financials
6 1 (0.168%) SAP FI
6 1 (0.168%) Visualfiles
6 1 (0.168%) assyst
6 1 (0.168%) AWD
Communications & Networking
1 89 (14.91%) TCP/IP
2 48 (8.040%) VPN
2 48 (8.040%) DNS
3 37 (6.198%) Firewall
3 37 (6.198%) LAN
4 30 (5.025%) DHCP
4 30 (5.025%) Internet
5 27 (4.523%) WAN
6 16 (2.680%) VoIP
7 13 (2.178%) ADSL
8 12 (2.010%) IP Telephony
9 10 (1.675%) Broadband
10 9 (1.508%) HTTP
10 9 (1.508%) Wireless
11 8 (1.340%) 3G
12 6 (1.005%) PBX
12 6 (1.005%) Ethernet
13 5 (0.838%) Cisco IPT
13 5 (0.838%) Unified Communications
14 4 (0.670%) VLAN
Database & Business Intelligence
1 39 (6.533%) SQL Server
2 7 (1.173%) SQL Server 2005
3 6 (1.005%) SQL Server 2008
4 4 (0.670%) SQL Server 2000
5 3 (0.503%) SQL Server 7
5 3 (0.503%) SQL Server Reporting Services
6 2 (0.335%) EDRMS
6 2 (0.335%) MS Access
6 2 (0.335%) Oracle 8/8i
7 1 (0.168%) Crystal Reports
7 1 (0.168%) IDOL
7 1 (0.168%) SQL Server Integration Services
7 1 (0.168%) SQL Server 2012
Development Applications
1 1 (0.168%) Subversion
1 1 (0.168%) JIRA
1 1 (0.168%) TeamCity
1 1 (0.168%) Git (software)
General
1 114 (19.10%) Finance
2 26 (4.355%) Law
3 25 (4.188%) Legal
4 24 (4.020%) Banking
5 10 (1.675%) Russian Language
5 10 (1.675%) Telecoms
6 7 (1.173%) Retail
7 6 (1.005%) Investment Banking
7 6 (1.005%) Advertising
7 6 (1.005%) Back Office
8 5 (0.838%) Front Office
8 5 (0.838%) Financial Institution
9 4 (0.670%) French Language
9 4 (0.670%) Spanish Language
10 3 (0.503%) Publishing
10 3 (0.503%) Manufacturing
10 3 (0.503%) Italian Language
10 3 (0.503%) Marketing
11 2 (0.335%) German Language
11 2 (0.335%) Welsh Language
Miscellaneous
1 101 (16.92%) Blackberry
2 24 (4.020%) Client/Server
3 17 (2.848%) Computer Science
4 11 (1.843%) Thin Client
4 11 (1.843%) Fat Client
5 8 (1.340%) EPoS
6 7 (1.173%) Video Conferencing
7 5 (0.838%) Management Information System
8 3 (0.503%) iPad
9 2 (0.335%) Hedge funds
9 2 (0.335%) SaaS
9 2 (0.335%) Statistics
10 1 (0.168%) NHS
10 1 (0.168%) Handset
10 1 (0.168%) AS400
10 1 (0.168%) iPhone
10 1 (0.168%) Data Protection Act
10 1 (0.168%) Mathematics
10 1 (0.168%) Derivative
10 1 (0.168%) Web 2.0
Operating Systems
1 381 (63.82%) Windows
2 194 (32.50%) Windows XP
3 173 (28.98%) Windows 7
4 79 (13.23%) Windows Server 2008
5 78 (13.07%) Windows Server 2003
6 30 (5.025%) Linux
7 20 (3.350%) Mac OS X
8 18 (3.015%) UNIX
9 13 (2.178%) Windows Vista
10 12 (2.010%) Windows 2000
11 10 (1.675%) Windows Server 2012
12 9 (1.508%) Windows 8
13 8 (1.340%) Android
14 7 (1.173%) Windows Mobile
15 6 (1.005%) Windows 2000 Server
16 5 (0.838%) Windows NT
16 5 (0.838%) Apple iOS
17 3 (0.503%) AIX
17 3 (0.503%) HPUX
17 3 (0.503%) Solaris
Processes & Methodologies
1 159 (26.63%) ITIL
2 26 (4.355%) Time Management
3 24 (4.020%) Service Management
4 17 (2.848%) CRM
4 17 (2.848%) Asset Management
5 15 (2.513%) ERP
5 15 (2.513%) Problem Management
6 13 (2.178%) Document Management
7 9 (1.508%) Change Control
8 8 (1.340%) Root Cause Analysis
8 8 (1.340%) Disaster Recovery
9 7 (1.173%) E-Commerce
9 7 (1.173%) Logistics
9 7 (1.173%) Incident Management
10 6 (1.005%) Service Delivery
10 6 (1.005%) Change Management
10 6 (1.005%) Practice Management
10 6 (1.005%) Risk Management
11 5 (0.838%) E-Procurement
12 4 (0.670%) Service Desk Management
Programming Languages
1 26 (4.355%) SQL
2 12 (2.010%) PowerShell
3 11 (1.843%) VB
4 10 (1.675%) VBScript
5 8 (1.340%) C
6 7 (1.173%) C#
7 4 (0.670%) VB.NET
8 3 (0.503%) PHP
8 3 (0.503%) JavaScript
9 2 (0.335%) T-SQL
10 1 (0.168%) Perl
10 1 (0.168%) Java
10 1 (0.168%) C++
10 1 (0.168%) Bash shell
Qualifications
1 76 (12.73%) Microsoft Certification
2 72 (12.06%) Degree
3 50 (8.375%) MCP
4 30 (5.025%) MCSE
5 17 (2.848%) MCDST
6 16 (2.680%) MCITP
6 16 (2.680%) MCSA
7 12 (2.010%) Security Cleared
8 9 (1.508%) SC Cleared
9 6 (1.005%) Cisco Certification
10 5 (0.838%) A+ Certification
10 5 (0.838%) CCNA
11 4 (0.670%) CCA
11 4 (0.670%) Citrix Certification
11 4 (0.670%) ITIL Certification
12 3 (0.503%) MCTS
13 1 (0.168%) HNC
13 1 (0.168%) Avaya Certification
13 1 (0.168%) Network+ Certification
13 1 (0.168%) MOS
Quality Assurance & Compliance
1 93 (15.58%) SLA
System Software
1 228 (38.19%) Active Directory
2 32 (5.360%) VMware Infrastructure
3 11 (1.843%) XenApp
3 11 (1.843%) Hyper-V
4 9 (1.508%) Terminal Services
5 4 (0.670%) VMware ESXi
6 3 (0.503%) Squid
7 2 (0.335%) XenServer
7 2 (0.335%) XenDesktop
7 2 (0.335%) Kamailio
7 2 (0.335%) Xen
7 2 (0.335%) Microsoft App-V
7 2 (0.335%) Terminal Server
8 1 (0.168%) Forefront TMG
Systems Management
1 17 (2.848%) ARCserve
2 8 (1.340%) Backup Exec
3 7 (1.173%) SCCM
4 2 (0.335%) SCOM
4 2 (0.335%) Norton AntiVirus
5 1 (0.168%) WSUS
5 1 (0.168%) Sysprep
5 1 (0.168%) McAfee ePO
Vendors
1 309 (51.76%) Microsoft
2 127 (21.27%) Citrix
3 59 (9.883%) VMware
4 43 (7.203%) Cisco
5 29 (4.858%) Apple
6 27 (4.523%) Remedy
7 21 (3.518%) SAP
8 17 (2.848%) Sage
9 15 (2.513%) Symantec
9 15 (2.513%) Avaya
10 13 (2.178%) Bloomberg
10 13 (2.178%) Altiris
11 10 (1.675%) Reuters
11 10 (1.675%) HP
12 6 (1.005%) SonicWALL
12 6 (1.005%) Lotus
13 5 (0.838%) Epicor
13 5 (0.838%) Pegasus
13 5 (0.838%) CODA
13 5 (0.838%) Hummingbird
IT Helpdesk Support Analyst - 1st/2nd Line - New Role!
Bristol, Avon
The Help-desk Analyst, 1st/2nd line support will be responsible for: - Acting as 1st/2nd line support for the company - Manage user requests and ensure all calls...
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + Great Benefits!
Posted: 22 May 2013
Helpdesk Support Analyst - Nottingham - £21k package
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 24 May 2013
Helpdesk Support
St. Albans, Hertfordshire
Therefore excellent customer service, Active Directory, Mac OSX and Windows Support experience is preferable as well as a keen mind and a desire to learn new skills everyday.
Pertemps IT
Salary: £18000 to £22000 per annum
Posted: 24 May 2013
IT Help Desk Support
Liverpool, Merseyside
As the IT Help Desk Support you will be involved in first line fault resolution, general support of applications, desktop, Microsoft office, printers and password resets... Support desk...
Quindell Plc - Metaskil
Salary: Circa £17,000
Posted: 23 May 2013
Helpdesk Support Analyst - 1st Line
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: 20/21k per annum + excellent benefits
Posted: 21 May 2013
IT Support Analyst - Helpdesk / Desktop Support
London
You will need to be able to resolve 1st line incidents such as application issues in MS Office including Outlook, managing user profiles and permissions in AD, and...
Ashdown IT
Salary: £20000 - £24000 per annum + Benefits
Posted: 24 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £20000 - £21000 per annum + Benefits
Posted: 24 May 2013
Helpdesk Support
St. Albans, Hertfordshire
The 1st Line Support / Helpdesk Support will be providing 1st line support via the telephone and email, logging calls into the system and be supporting Windows and Mac...
Pertemps IT
Salary: £16000 to £22000 per annum
Posted: 24 May 2013
Helpdesk Engineer - 1st Line Support - Win OS XP/03- Leicester
Leicestershire
Essential skills - 12 months experience in a 1st Line Support role Knowledge of Microsoft Operating Systems Knowledge of Microsoft SQL Server Good Knowledge of Computer Hardware Ability to...
Applause IT Innovation
Salary: £16000 - £18000 per annum
Posted: 21 May 2013
Helpdesk Support Technician - Urgent
Brighton, East Sussex
The Windows Server 2008, Exchange 2007, MS Office, Active Directory Helpdesk Support Technician will be working for a well-established manufacturing company organisation. The main responsibilities of the...
Oscar Associates (UK) Ltd
Salary: £17000 - £19000 per annum
Posted: 23 May 2013
Helpdesk Support Engineer
Woking, Surrey
The successful candidate will require strong technical background in desktop support for Windows 7, XP, Microsoft Windows server technologies, MS Office and other 3rd party application installation and...
Fidessa
Salary: Competitive salary
Posted: 20 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
Helpdesk Support / 1st Line Support - Knutsford, Cheshire
Knutsford, Cheshire
The role would focus on user support (mainly by telephone) and be in a Microsoft environment (Windows 7, Office 2010/2013, Windows Servers, Office 365 - Email, SharePoint, Lync).
Adria Solutions Ltd
Salary: £17000 - £19000 per annum + Benefits
Posted: 22 May 2013
Helpdesk Support / 1st Line Support - Knutsford, Cheshire
Knutsford, North West
The role would focus on user support (mainly by telephone) and be in a Microsoft environment (Windows 7, Office 2010/2013, Windows Servers, Office 365 - Email, SharePoint, Lync).
Adria Solutions Ltd
Salary: £17000 - £19000 per annum + Benefits
Posted: 23 May 2013
Helpdesk Support Analyst
West London
Mac Support / iOS Support / Apple Helpline Support / 1st Line Support / Support Analyst, 6 month, 314-20ph, London Mac, iOS, Apple, iMac, Macbook, OSX Lion, Snow Leopard, Support, 1st...
Connections Recruitment Ltd.
Salary: £20 per annum
Posted: 20 May 2013
Helpdesk Support Engineer
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... Essential skills: Windows 7... Active Directory. Microsoft Exchange. Desirable: Microsoft Windows Server. SQL. Cisco. VMWare. Terminal Services/Citrix...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bonus + Benefits
Posted: 21 May 2013
IT Helpdesk Support Analyst (IT Managed Services) North Surrey
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
Helpdesk/Desktop Support Technician - Brighton - up to £30,000
Brighton, East Sussex
The successful candidate will have substantial experience supporting Windows 7 and should be comfortable in a user facing environment dealing with MS Office and Windows Desktop issues. Experience...
Ashdown IT
Salary: £28000 - £30000 per annum + benefits
Posted: 21 May 2013
2nd Line/ Second Line / Helpdesk / Engineer / Support
City of London
Essential skills/Experience*-ITIL processes-Strong Windows knowledge-MS Office Suite-VOIP experience-Active directory management/administration-Printer administration-MS Exchange Server-VPN operations*Desirable skills/Experience*-DNS-...
Salary: £25 - £28 per annum + benefits
Posted: 14 May 2013
Second line Helpdesk/ Remote Support / Server Support engineer
Chippenham, Wiltshire
Working as part a team to ensure the use of best practice in implementation approach, risk management and change control management within the SLA contract. Key Skills and...
Global Technology Solutions Ltd
Salary: £23000 - £26000 per annum + ben+training
Posted: 22 May 2013
IT Helpdesk Analyst (IT Support, Helpdesk Support)
London, South East, United Kingdom
World Fuel Services is a global leader in fuel logistics, specialising in the marketing, sale and distribution of aviation, marine and land fuel products and services... Core duties...
World Fuel Services
Salary: Competitive
Posted: 25 May 2013
Helpdesk Support Engineer / Technician (Suit College or Uni Grad)
Nottinghamshire
In order to be considered you will need to be: Educated to BTEC or HND or Degree level... Good knowledge of MS Office. Familiar with Cisco, AD, Windows...
EMBS- People Transfer
Salary: £15k - 20k per year
Posted: 23 May 2013
Helpdesk Support Analyst (SQL )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 21 May 2013
Helpdesk Support Analyst (SQL)
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 24 May 2013
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