The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 624 548 537
Rank change year-on-year
-76 -11
Permanent jobs requiring a Help Desk Support 320 424 488
As % of all permanent IT jobs located in England 0.33% 0.41% 0.44%
As % of the Job Titles category 0.34% 0.42% 0.45%
Number of salaries quoted 293 386 445
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £19,000 £19,000 £17,500
10% offered a salary of more than £31,500 £31,700 £31,500
UK excluding London average salary £22,500 £22,000 £22,000
% change year-on-year
+2.27% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93191 100011 107473
As % of all permanent IT jobs located in England 96.31% 96.55% 96.43%
Number of salaries quoted 79083 82449 87918
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 29 April 2016.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 125 £22,500 - 7
London -23 124 £25,000 -1.96% 16
East of England +1 21 £20,500 -10.86% 4
South West -10 14 £19,250 -10.46% 1
Yorkshire -9 13 £21,250 +6.25% 1
East Midlands -5 7 £18,000 -20.00%
West Midlands -14 7 £20,750 +13.69% 2
North West +6 6 £23,000 +9.52% 3
North East - 3 £27,500 -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 29 April 2016, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 471 (67.19%) Windows
2 346 (49.36%) Active Directory
3 314 (44.79%) Microsoft
4 229 (32.67%) Windows 7
5 225 (32.10%) MS Excel
6 216 (30.81%) MS Office
7 150 (21.40%) Windows Server
8 138 (19.69%) Citrix
9 120 (17.12%) ITIL
9 120 (17.12%) Windows XP
9 120 (17.12%) MS Exchange
10 98 (13.98%) TCP/IP
11 92 (13.12%) Finance
12 90 (12.84%) SLA
13 86 (12.27%) Windows Server 2008
14 76 (10.84%) Windows 8
15 71 (10.13%) Microsoft Certification
16 68 (9.70%) DNS
17 63 (8.99%) Degree
18 60 (8.56%) Windows Server 2012
18 60 (8.56%) Office 365
19 58 (8.27%) WAN
20 55 (7.85%) Service Management
21 54 (7.70%) LAN
22 53 (7.56%) iManage
23 52 (7.42%) VMware
24 51 (7.28%) DHCP
24 51 (7.28%) SQL
25 50 (7.13%) Windows Server 2003
26 46 (6.56%) Law

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 29 April 2016, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 120 (17.12%) MS Exchange
2 36 (5.14%) Exchange Server 2010
3 27 (3.85%) SharePoint
4 25 (3.57%) Skype for Business
5 16 (2.28%) Exchange Server 2007
6 14 (2.00%) Exchange Server 2013
7 11 (1.57%) Exchange Server 2000
8 8 (1.14%) Blackberry Enterprise Server
8 8 (1.14%) Exchange Server 2003
8 8 (1.14%) IIS
9 6 (0.86%) IBM Notes
10 4 (0.57%) Office Communications Server
10 4 (0.57%) SharePoint Server
11 2 (0.29%) SharePoint 2010
12 1 (0.14%) Apache
12 1 (0.14%) CMS
12 1 (0.14%) JBoss
Applications
1 225 (32.10%) MS Excel
2 216 (30.81%) MS Office
3 25 (3.57%) MS PowerPoint
4 3 (0.43%) Adobe Creative Suite
4 3 (0.43%) InfoPath
5 2 (0.29%) MS Visio
6 1 (0.14%) MS Project
6 1 (0.14%) Photoshop
6 1 (0.14%) Spreadsheet
Business Applications
1 9 (1.28%) Dynamics CRM
2 3 (0.43%) Remedy ITSM
2 3 (0.43%) SAP Oil and Gas
3 2 (0.29%) Oracle Applications
4 1 (0.14%) Visualfiles
Cloud Services
1 60 (8.56%) Office 365
2 4 (0.57%) SaaS
3 3 (0.43%) Amazon AWS
3 3 (0.43%) Dropbox
4 2 (0.29%) Google Apps
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon ELB
5 1 (0.14%) Amazon S3
5 1 (0.14%) Amazon SQS
5 1 (0.14%) Microsoft Azure
5 1 (0.14%) Mimecast
5 1 (0.14%) Route 53
5 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 98 (13.98%) TCP/IP
2 68 (9.70%) DNS
3 58 (8.27%) WAN
4 54 (7.70%) LAN
5 51 (7.28%) DHCP
6 34 (4.85%) Firewall
7 25 (3.57%) Internet
8 23 (3.28%) VoIP
9 22 (3.14%) Wireless
10 15 (2.14%) Extranet
11 14 (2.00%) VPN
12 9 (1.28%) Intranet
13 7 (1.00%) Broadband
13 7 (1.00%) Remote Desktop
14 6 (0.86%) HTTPS
14 6 (0.86%) SNMP
15 5 (0.71%) IP Telephony
15 5 (0.71%) Network Security
16 4 (0.57%) Skype
16 4 (0.57%) Wi-Fi
Database & Business Intelligence
1 40 (5.71%) SQL Server
2 8 (1.14%) Relational Database
3 6 (0.86%) Ingres
3 6 (0.86%) RDBMS
4 4 (0.57%) MS Access
5 3 (0.43%) MySQL
6 2 (0.29%) Oracle Database
6 2 (0.29%) Oracle Reports
6 2 (0.29%) SQL Server 2008
7 1 (0.14%) Amazon RDS
7 1 (0.14%) Data Mining
7 1 (0.14%) SQL Server 2005
Development Applications
1 3 (0.43%) JIRA
2 1 (0.14%) Bitbucket
2 1 (0.14%) Git (software)
2 1 (0.14%) Jenkins
2 1 (0.14%) Oracle Forms
General
1 92 (13.12%) Finance
2 46 (6.56%) Law
3 45 (6.42%) Banking
4 26 (3.71%) Investment Banking
4 26 (3.71%) Legal
5 17 (2.43%) Telecoms
6 8 (1.14%) Retail
7 6 (0.86%) Back Office
8 5 (0.71%) Manufacturing
8 5 (0.71%) Pharmaceutical
9 4 (0.57%) Electronics
9 4 (0.57%) French Language
9 4 (0.57%) Front Office
9 4 (0.57%) Marketing
10 3 (0.43%) Financial Institution
11 2 (0.29%) Advertising
11 2 (0.29%) Billing
12 1 (0.14%) German Language
12 1 (0.14%) Military
12 1 (0.14%) Polish Language
Libraries, Frameworks & Software Standards
1 11 (1.57%) .NET
2 4 (0.57%) ADO.NET
2 4 (0.57%) ASP.NET
3 2 (0.29%) HTML
4 1 (0.14%) COM
4 1 (0.14%) CSS
4 1 (0.14%) Web Services
Miscellaneous
1 42 (5.99%) Blackberry
2 33 (4.71%) Computer Science
3 29 (4.14%) Analytical Skills
4 18 (2.57%) Fat Client
4 18 (2.57%) iPad
4 18 (2.57%) Thin Client
5 16 (2.28%) Driving Licence
5 16 (2.28%) iPhone
6 14 (2.00%) Management Information System
7 12 (1.71%) Data Centre
8 8 (1.14%) Video Conferencing
9 7 (1.00%) EPoS
9 7 (1.00%) Hedge funds
10 6 (0.86%) Clustering
11 4 (0.57%) Client/Server
12 3 (0.43%) CMDB
12 3 (0.43%) Enterprise Software
12 3 (0.43%) Visualisation
13 2 (0.29%) Smartphone
13 2 (0.29%) Statistics
Operating Systems
1 471 (67.19%) Windows
2 229 (32.67%) Windows 7
3 150 (21.40%) Windows Server
4 120 (17.12%) Windows XP
5 86 (12.27%) Windows Server 2008
6 76 (10.84%) Windows 8
7 60 (8.56%) Windows Server 2012
8 50 (7.13%) Windows Server 2003
9 37 (5.28%) Linux
10 33 (4.71%) Android
11 23 (3.28%) Windows 10
12 21 (3.00%) Apple iOS
13 12 (1.71%) Unix
14 11 (1.57%) Windows 2000 Server
15 9 (1.28%) Mac OS X
16 4 (0.57%) Red Hat Enterprise Linux
17 3 (0.43%) CentOS
17 3 (0.43%) Mac OS
17 3 (0.43%) Windows Vista
18 2 (0.29%) Ubuntu
Processes & Methodologies
1 120 (17.12%) ITIL
2 55 (7.85%) Service Management
3 33 (4.71%) Incident Management
4 27 (3.85%) ITSM
4 27 (3.85%) Problem Management
5 23 (3.28%) Coaching
6 21 (3.00%) Time Management
7 20 (2.85%) Mentoring
7 20 (2.85%) Service Delivery
8 16 (2.28%) Wealth Management
9 15 (2.14%) Business Intelligence
9 15 (2.14%) CRM
10 13 (1.85%) Disaster Recovery
11 11 (1.57%) Asset Management
12 10 (1.43%) Root Cause Analysis
12 10 (1.43%) Validation
13 8 (1.14%) Mobile Device Management
14 7 (1.00%) Business Continuity
14 7 (1.00%) ERP
15 6 (0.86%) Logistics
Programming Languages
1 51 (7.28%) SQL
2 9 (1.28%) C
3 6 (0.86%) Shell Script
3 6 (0.86%) T-SQL
4 5 (0.71%) Java
5 4 (0.57%) C#
5 4 (0.57%) PL/SQL
5 4 (0.57%) PowerShell
5 4 (0.57%) VB
5 4 (0.57%) VB.NET
6 3 (0.43%) VB6
7 1 (0.14%) JavaScript
Qualifications
1 71 (10.13%) Microsoft Certification
2 63 (8.99%) Degree
3 39 (5.56%) CCNA
3 39 (5.56%) Cisco Certification
4 34 (4.85%) MCSE
5 27 (3.85%) ITIL Certification
6 24 (3.42%) MCP
7 22 (3.14%) MCSA
8 15 (2.14%) MCITP
9 11 (1.57%) Citrix Certification
9 11 (1.57%) HND
10 9 (1.28%) MCTS
10 9 (1.28%) SC Cleared
10 9 (1.28%) Security Cleared
11 8 (1.14%) MCDST
12 6 (0.86%) HNC
12 6 (0.86%) ITIL Foundation Certificate
12 6 (0.86%) MOS
13 5 (0.71%) Postgraduate
14 4 (0.57%) A+ Certification
Quality Assurance & Compliance
1 90 (12.84%) SLA
2 18 (2.57%) QA
3 3 (0.43%) ISO/IEC 27001
System Software
1 346 (49.36%) Active Directory
2 37 (5.28%) VMware Infrastructure
3 31 (4.42%) Hyper-V
4 26 (3.71%) XenApp
5 8 (1.14%) Terminal Server
5 8 (1.14%) XenDesktop
6 7 (1.00%) Terminal Services
7 5 (0.71%) Citrix Presentation Server
7 5 (0.71%) vSphere
8 4 (0.57%) vCloud
9 1 (0.14%) Firmware
9 1 (0.14%) Microsoft App-V
9 1 (0.14%) Postfix
Systems Management
1 38 (5.42%) SCCM
2 11 (1.57%) SCOM
3 6 (0.86%) Microsoft Data Protection Manager
4 5 (0.71%) Nagios
5 4 (0.57%) Backup Exec
5 4 (0.57%) Systems Management Server (SMS)
6 3 (0.43%) Tivoli
7 1 (0.14%) Norton AntiVirus
7 1 (0.14%) SCSM
7 1 (0.14%) SCVMM
7 1 (0.14%) ThinApp
Vendors
1 314 (44.79%) Microsoft
2 138 (19.69%) Citrix
3 53 (7.56%) iManage
4 52 (7.42%) VMware
5 36 (5.14%) Cisco
6 17 (2.43%) HP
7 12 (1.71%) Apple
7 12 (1.71%) Oracle
8 10 (1.43%) Remedy
9 8 (1.14%) Sophos
10 7 (1.00%) Acronis
10 7 (1.00%) IBM
10 7 (1.00%) SAP
11 6 (0.86%) Salesforce.com
11 6 (0.86%) ServiceNow
11 6 (0.86%) Trend Micro
12 5 (0.71%) Adobe
12 5 (0.71%) Bloomberg
12 5 (0.71%) Dell
12 5 (0.71%) Lotus
Abingdon, Oxfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 1 hour ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 22 hours ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: Yesterday
London
Etech Partners
Salary: To £26K + Outstanding Bens
Posted: Yesterday
Cheshire
Networking People
Salary: £18000 - £22000 per annum + Benefits package
Posted: Yesterday
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 2 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 2 days ago
Bromsgrove, Worcestershire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £27000 per annum + bens
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 2 days ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £21000.00 - £25000.00 per annum + Bonus, Bens
Posted: 2 days ago
Frodsham, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 3 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 3 days ago
London
Greywood Associates Limited
Salary: £20000 - £24000 per annum + Excellent benefits
Posted: 4 days ago
London
Refreshing Recruitment
Salary: £38000 - £42000 per annum + comprehensive bens
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 4 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 4 days ago
City, London
Greywood Associates Limited
Salary: £20000 - £24000 per annum + Excellent benefits
Posted: 6 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 6 days ago
Reading, Berkshire
Reed Technology
Salary: £30000 - £35000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 6 days ago
City of London
Venturi
Salary: £55000 - £65000 per annum + bonus and benefits
Posted: 14 days ago
London
Recruitment Genius Ltd
Salary: £28000 - £35000 per annum
Posted: 17 days ago
South West London
World First
Salary: From £28,000 to £35,000 per annum + excellent bonus & benefits package
Posted: 18 days ago
City of London
Venturi
Salary: £70000 - £80000.00 per annum + bonus and full benefits
Posted: 21 days ago
Knutsford
Adria Solutions Ltd
Salary: £14000 - £15000 per annum + Benefits
Posted: 22 days ago