The statistics below represent IT jobs advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 607 552 477
Rank change year-on-year
-55 -75
Permanent jobs requiring a Help Desk Support 279 423 576
As % of all permanent IT jobs located in England 0.33% 0.43% 0.54%
As % of the Job Titles category 0.34% 0.44% 0.56%
Number of salaries quoted 255 388 502
Median salary £22,500 £23,000 £22,500
Median salary % change year-on-year
-2.17% +2.22%
90% offered a salary of more than £18,500 £18,000 £17,000
10% offered a salary of more than £35,000 £32,000 £30,000
UK excluding London median salary £22,000 £21,750 £21,500
% change year-on-year
+1.14% +1.16%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
81095 95808 102984
As % of all permanent IT jobs located in England 96.50% 96.64% 96.62%
Number of salaries quoted 67904 80693 85946
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £69,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Help Desk Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 10 December 2016.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +27 99 £22,500 +2.27% 6
London -20 69 £31,500 +21.15% 4
North West +1 40 £20,000 -2.43% 3
East of England +9 39 £22,250 -5.31% 1
Yorkshire +29 19 £22,000 +2.32% 1
West Midlands -31 7 £24,500 +22.00%
South West -5 4 £22,500 +7.14% 2
East Midlands -15 1 £23,000 +13.58% 1
North East - 1 £37,500 -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 10 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 391 (67.07%) Windows
2 304 (52.14%) Active Directory
3 287 (49.23%) Microsoft
4 217 (37.22%) MS Office
5 177 (30.36%) MS Excel
6 169 (28.99%) Windows 7
7 132 (22.64%) ITIL
8 108 (18.52%) Windows Server
9 104 (17.84%) SLA
10 82 (14.07%) MS Exchange
11 76 (13.04%) Windows 8
12 73 (12.52%) Windows XP
13 70 (12.01%) WAN
13 70 (12.01%) Citrix
14 66 (11.32%) Windows Server 2008
15 59 (10.12%) Office 365
16 54 (9.26%) Degree
17 52 (8.92%) LAN
18 51 (8.75%) VMware
19 48 (8.23%) TCP/IP
20 46 (7.89%) Windows 10
21 45 (7.72%) SQL
22 42 (7.20%) Cisco
23 41 (7.03%) DNS
24 40 (6.86%) VoIP
25 38 (6.52%) Microsoft Certification
25 38 (6.52%) Firewall
26 36 (6.17%) Windows Server 2012
27 35 (6.00%) iManage
28 34 (5.83%) Telecoms

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (14.07%) MS Exchange
2 34 (5.83%) SharePoint
3 28 (4.80%) Skype for Business
4 11 (1.89%) Exchange Server 2003
4 11 (1.89%) Exchange Server 2010
5 6 (1.03%) Exchange Server 2007
5 6 (1.03%) IBM Notes
6 5 (0.86%) Exchange Server 2013
7 4 (0.69%) Blackberry Enterprise Server
7 4 (0.69%) IIS
8 2 (0.34%) SharePoint 2010
9 1 (0.17%) SharePoint 2013
Applications
1 217 (37.22%) MS Office
2 177 (30.36%) MS Excel
3 16 (2.74%) MS PowerPoint
4 2 (0.34%) Acrobat
4 2 (0.34%) MS Visio
5 1 (0.17%) Photoshop
Business Applications
1 10 (1.72%) Eikon
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Dynamics GP
2 1 (0.17%) Maximo
2 1 (0.17%) SAP Oil and Gas
2 1 (0.17%) Unit4 Business World
Cloud Services
1 59 (10.12%) Office 365
2 13 (2.23%) Amazon AWS
3 10 (1.72%) Cloud Computing
4 4 (0.69%) Microsoft Azure
5 2 (0.34%) Adobe Creative Cloud
6 1 (0.17%) Azure Active Directory
6 1 (0.17%) Mimecast
6 1 (0.17%) SaaS
Communications & Networking
1 70 (12.01%) WAN
2 52 (8.92%) LAN
3 48 (8.23%) TCP/IP
4 41 (7.03%) DNS
5 40 (6.86%) VoIP
6 38 (6.52%) Firewall
7 31 (5.32%) DHCP
8 16 (2.74%) Internet
8 16 (2.74%) VPN
9 12 (2.06%) Skype
10 11 (1.89%) BGP
10 11 (1.89%) OSPF
10 11 (1.89%) Wireless
11 9 (1.54%) IPv4
11 9 (1.54%) MPLS
12 8 (1.37%) IPv6
12 8 (1.37%) Wi-Fi
13 6 (1.03%) Remote Desktop
13 6 (1.03%) SAN
13 6 (1.03%) SMTP
Database & Business Intelligence
1 29 (4.97%) SQL Server
2 5 (0.86%) SQL Server 2005
2 5 (0.86%) SQL Server 2008
3 3 (0.51%) MySQL
4 2 (0.34%) Big Data
4 2 (0.34%) SQL Server 2000
4 2 (0.34%) SQL Server 2012
5 1 (0.17%) BusinessObjects
5 1 (0.17%) Crystal Reports
5 1 (0.17%) Ingres
5 1 (0.17%) RDBMS
5 1 (0.17%) Relational Database
Development Applications
1 7 (1.20%) JIRA
2 5 (0.86%) Atlassian Bamboo
3 2 (0.34%) Visual Studio
General
1 34 (5.83%) Finance
1 34 (5.83%) Telecoms
2 28 (4.80%) Law
3 24 (4.12%) Legal
4 14 (2.40%) Banking
5 12 (2.06%) Marketing
6 10 (1.72%) Retail
7 6 (1.03%) German Language
8 5 (0.86%) Manufacturing
9 3 (0.51%) French Language
10 2 (0.34%) Advertising
10 2 (0.34%) Automotive
10 2 (0.34%) Pharmaceutical
10 2 (0.34%) Publishing
11 1 (0.17%) Billing
11 1 (0.17%) Electronics
11 1 (0.17%) Financial Institution
11 1 (0.17%) International Banking
11 1 (0.17%) Local Government
Libraries, Frameworks & Software Standards
1 16 (2.74%) .NET
2 13 (2.23%) ASP.NET
3 11 (1.89%) Web Services
4 10 (1.72%) HTML
5 9 (1.54%) ADO.NET
6 3 (0.51%) CSS
7 2 (0.34%) XML
8 1 (0.17%) .NET Framework
Miscellaneous
1 28 (4.80%) Blackberry
2 27 (4.63%) iPad
3 21 (3.60%) iPhone
4 19 (3.26%) Computer Science
5 17 (2.92%) Analytical Skills
6 14 (2.40%) Management Information System
7 11 (1.89%) Video Conferencing
8 7 (1.20%) Data Centre
9 6 (1.03%) Fat Client
9 6 (1.03%) Mathematics
9 6 (1.03%) Thin Client
10 4 (0.69%) Chip and PIN
10 4 (0.69%) PlayStation
10 4 (0.69%) User Experience
10 4 (0.69%) Wiki
11 3 (0.51%) CCTV
11 3 (0.51%) Driving Licence
11 3 (0.51%) Enterprise Software
11 3 (0.51%) Handset
11 3 (0.51%) Replication
Operating Systems
1 391 (67.07%) Windows
2 169 (28.99%) Windows 7
3 108 (18.52%) Windows Server
4 76 (13.04%) Windows 8
5 73 (12.52%) Windows XP
6 66 (11.32%) Windows Server 2008
7 46 (7.89%) Windows 10
8 36 (6.17%) Windows Server 2012
9 32 (5.49%) Linux
10 31 (5.32%) Mac OS X
11 30 (5.15%) Windows Server 2003
12 21 (3.60%) Android
13 16 (2.74%) Apple iOS
13 16 (2.74%) Windows Phone
14 14 (2.40%) Unix
15 11 (1.89%) Windows Vista
16 4 (0.69%) Mac OS
17 2 (0.34%) Red Hat Enterprise Linux
18 1 (0.17%) VMS
18 1 (0.17%) Windows Mobile
Processes & Methodologies
1 132 (22.64%) ITIL
2 24 (4.12%) ITSM
3 23 (3.95%) Time Management
4 21 (3.60%) Service Delivery
5 20 (3.43%) Service Management
6 16 (2.74%) Incident Management
7 14 (2.40%) CRM
8 13 (2.23%) Problem Management
9 12 (2.06%) Change Management
10 11 (1.89%) Document Management
10 11 (1.89%) Ticket Management
11 9 (1.54%) Line Management
11 9 (1.54%) Mobile Device Management
11 9 (1.54%) Process Improvement
11 9 (1.54%) Root Cause Analysis
12 7 (1.20%) Case Management
12 7 (1.20%) Validation
13 6 (1.03%) E-Commerce
13 6 (1.03%) Mentoring
13 6 (1.03%) Web Development
Programming Languages
1 45 (7.72%) SQL
2 21 (3.60%) C
3 16 (2.74%) C#
4 9 (1.54%) VB.NET
5 7 (1.20%) PL/SQL
6 5 (0.86%) JavaScript
7 4 (0.69%) PowerShell
8 2 (0.34%) Java
8 2 (0.34%) VBScript
9 1 (0.17%) C++
9 1 (0.17%) VB
Qualifications
1 54 (9.26%) Degree
2 38 (6.52%) Microsoft Certification
3 24 (4.12%) MCP
4 20 (3.43%) MOS
5 13 (2.23%) ITIL Certification
6 12 (2.06%) Cisco Certification
7 11 (1.89%) HND
7 11 (1.89%) MCSA
7 11 (1.89%) MCSE
7 11 (1.89%) MCTS
8 10 (1.72%) CCNA
9 8 (1.37%) JNCIA
10 5 (0.86%) Security Cleared
11 4 (0.69%) MCITP
12 2 (0.34%) A+ Certification
12 2 (0.34%) DV Cleared
12 2 (0.34%) GNVQ
12 2 (0.34%) Network+ Certification
13 1 (0.17%) PMI Certification
13 1 (0.17%) Server+ Certification
Quality Assurance & Compliance
1 104 (17.84%) SLA
2 3 (0.51%) QA
3 2 (0.34%) ISO/IEC 20000
4 1 (0.17%) COBIT
4 1 (0.17%) ISO/IEC 27001
System Software
1 304 (52.14%) Active Directory
2 29 (4.97%) VMware Infrastructure
3 24 (4.12%) Hyper-V
4 12 (2.06%) Terminal Services
5 6 (1.03%) VMware ESXi
5 6 (1.03%) vSphere
5 6 (1.03%) XenApp
6 5 (0.86%) XenServer
7 3 (0.51%) IMail Server
8 2 (0.34%) Virtual Servers
9 1 (0.17%) VMware Workstation
9 1 (0.17%) XenDesktop
Systems Management
1 7 (1.20%) Backup Exec
1 7 (1.20%) SCCM
2 5 (0.86%) Puppet
3 4 (0.69%) Nagios
3 4 (0.69%) SCOM
4 3 (0.51%) CA Spectrum
4 3 (0.51%) NetBackup
4 3 (0.51%) Norton AntiVirus
4 3 (0.51%) WSUS
5 2 (0.34%) Casper Suite
5 2 (0.34%) DameWare
5 2 (0.34%) McAfee ePO
5 2 (0.34%) Perfmon
6 1 (0.17%) Microsoft Data Protection Manager
Vendors
1 287 (49.23%) Microsoft
2 70 (12.01%) Citrix
3 51 (8.75%) VMware
4 42 (7.20%) Cisco
5 35 (6.00%) iManage
6 24 (4.12%) Apple
7 15 (2.57%) Dell
8 13 (2.23%) Juniper
9 11 (1.89%) Bloomberg
9 11 (1.89%) Intel Security
10 10 (1.72%) FactSet
11 8 (1.37%) Remedy
12 6 (1.03%) Mitel
12 6 (1.03%) Polycom
12 6 (1.03%) ServiceNow
13 5 (0.86%) Atlassian
13 5 (0.86%) CheckPoint
13 5 (0.86%) HP
13 5 (0.86%) Lotus
13 5 (0.86%) Symantec
Croydon, Surrey
networx
Salary: From £28,028 to £30,300 per annum + Benefits
Posted: Yesterday
Kettering, Northamptonshire
CV Screen Ltd
Salary: £20k - 25k per year + excellent benefits
Posted: Yesterday
Guildford, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 3 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 5 days ago
Congleton, Cheshire
Adria Solutions Ltd
Salary: £15000 - £20000 per annum + Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 5 days ago
London
Square One Resources
Salary: From £40,000 to £45,000 per annum + Company Benefits
Posted: 5 days ago
Liverpool
greywood
Salary: £18000 - £20000 per annum + bens
Posted: 11 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 8 days ago
Reading, Berkshire
Bentley Whitaker
Salary: £20,000 - £25,000 per year
Posted: 26 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 23 days ago
South East London
MatchesFashion.com
Salary: plus excellent company benefits
Posted: 23 days ago
Milton Keynes
Recruitment Genius Ltd
Salary: £20000 - £26000 per annum
Posted: 25 days ago
Devon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Competitive
Posted: 3 days ago