The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 564 558 630
Rank change year-on-year
-6 +72
Permanent jobs requiring a Help Desk Support 313 314 254
As % of all permanent IT jobs located in England 0.32% 0.33% 0.25%
As % of the Job Titles category 0.33% 0.35% 0.26%
Number of salaries quoted 284 303 235
Average salary £22,500 £22,600 £22,500
Average salary % change year-on-year
-0.44% +0.44%
90% offered a salary of more than £18,000 £18,500 £17,050
10% offered a salary of more than £29,550 £32,100 £31,500
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 30 January 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 110 £27,250 -0.90% 9
South East -37 68 £21,500 -4.44% 7
East of England +12 44 £20,000 -13.51%
South West -2 40 £22,500 +15.38% 1
North West -19 22 £19,125 -8.92% 5
West Midlands -22 12 £20,250 +1.25% 3
Yorkshire -13 10 £20,250 -22.11% 3
East Midlands +15 7 £18,500 -11.90%
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 468 (68.72%) Windows
2 347 (50.95%) Microsoft
3 295 (43.32%) Active Directory
4 274 (40.23%) MS Office
5 247 (36.27%) MS Excel
6 181 (26.58%) Windows 7
7 168 (24.67%) Windows XP
7 168 (24.67%) ITIL
8 121 (17.77%) MS Exchange
9 111 (16.30%) Windows Server 2008
10 96 (14.10%) TCP/IP
11 95 (13.95%) Windows Server 2003
12 89 (13.07%) SLA
13 87 (12.78%) Degree
14 85 (12.48%) VMware
15 80 (11.75%) Citrix
16 79 (11.60%) Firewall
17 77 (11.31%) Finance
18 72 (10.57%) DNS
19 67 (9.84%) Windows Server 2012
20 61 (8.96%) VPN
21 54 (7.93%) Microsoft Certification
22 53 (7.78%) Windows Vista
22 53 (7.78%) Windows 8
23 50 (7.34%) SQL Server
24 49 (7.20%) DHCP
25 47 (6.90%) WAN
25 47 (6.90%) MCP
26 45 (6.61%) MS PowerPoint
27 44 (6.46%) Exchange Server 2007

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 121 (17.77%) MS Exchange
2 44 (6.46%) Exchange Server 2007
3 42 (6.17%) Exchange Server 2010
4 17 (2.50%) WorkSite
5 15 (2.20%) Blackberry Enterprise Server
6 13 (1.91%) Exchange Server 2003
6 13 (1.91%) SharePoint
7 12 (1.76%) Exchange Server 2013
8 8 (1.17%) Lync
9 7 (1.03%) CMS
9 7 (1.03%) IBM Notes
10 3 (0.44%) IIS
11 1 (0.15%) Exchange Server 2000
11 1 (0.15%) Lotus Domino
11 1 (0.15%) SharePoint 2013
Applications
1 274 (40.23%) MS Office
2 247 (36.27%) MS Excel
3 45 (6.61%) MS PowerPoint
4 1 (0.15%) Acrobat
4 1 (0.15%) MS Project
4 1 (0.15%) MS Visio
4 1 (0.15%) Adobe Creative Suite
Business Applications
1 7 (1.03%) SAP Business One
2 4 (0.59%) Remedy ITSM
3 3 (0.44%) SAP BPC
4 2 (0.29%) Agresso
4 2 (0.29%) SAP SD
4 2 (0.29%) Dynamics NAV
4 2 (0.29%) Dynamics AX
4 2 (0.29%) Dynamics GP
5 1 (0.15%) Dynamics CRM
Cloud Services
1 19 (2.79%) Office 365
2 10 (1.47%) SaaS
3 4 (0.59%) PaaS
3 4 (0.59%) IaaS
4 3 (0.44%) Cloud Computing
5 2 (0.29%) Google Apps
Communications & Networking
1 96 (14.10%) TCP/IP
2 79 (11.60%) Firewall
3 72 (10.57%) DNS
4 61 (8.96%) VPN
5 49 (7.20%) DHCP
6 47 (6.90%) WAN
7 37 (5.43%) LAN
8 19 (2.79%) Internet
9 18 (2.64%) SAN
10 13 (1.91%) Wireless
10 13 (1.91%) VoIP
11 11 (1.62%) IP Telephony
12 8 (1.17%) VLAN
12 8 (1.17%) Wi-Fi
13 3 (0.44%) IMAP
13 3 (0.44%) HTTP
13 3 (0.44%) SMTP
13 3 (0.44%) ADSL
13 3 (0.44%) Broadband
14 2 (0.29%) NAS
Database & Business Intelligence
1 50 (7.34%) SQL Server
2 12 (1.76%) Crystal Reports
3 3 (0.44%) SAP BW
3 3 (0.44%) SQL Server 2000
4 2 (0.29%) SQL Server 2012
4 2 (0.29%) MS Access
5 1 (0.15%) FileMaker
5 1 (0.15%) Oracle Reports
Development Applications
1 2 (0.29%) Team Foundation Server
2 1 (0.15%) JIRA
General
1 77 (11.31%) Finance
2 43 (6.31%) Law
3 41 (6.02%) Legal
4 15 (2.20%) Retail
5 14 (2.06%) Banking
6 13 (1.91%) Telecoms
7 7 (1.03%) French Language
8 6 (0.88%) Billing
8 6 (0.88%) Manufacturing
9 4 (0.59%) Portuguese Language
9 4 (0.59%) German Language
9 4 (0.59%) Advertising
9 4 (0.59%) Back Office
10 3 (0.44%) Marketing
10 3 (0.44%) Investment Banking
10 3 (0.44%) Japanese Language
11 2 (0.29%) Front Office
12 1 (0.15%) Automotive
12 1 (0.15%) Games
12 1 (0.15%) Local Government
Libraries, Frameworks & Software Standards
1 6 (0.88%) HTML
2 1 (0.15%) ASP.NET
2 1 (0.15%) COM
2 1 (0.15%) Web Services
2 1 (0.15%) .NET
2 1 (0.15%) MAPI
Miscellaneous
1 43 (6.31%) Blackberry
2 28 (4.11%) Analytical Skills
3 26 (3.82%) Computer Science
4 19 (2.79%) Mathematics
5 8 (1.17%) iPhone
6 7 (1.03%) EPoS
6 7 (1.03%) Data Structures
7 6 (0.88%) Client/Server
8 5 (0.73%) Data Extraction
9 4 (0.59%) Digital Media
9 4 (0.59%) Handset
10 3 (0.44%) Smartphone
10 3 (0.44%) NHS
10 3 (0.44%) Open Source
11 2 (0.29%) Video Conferencing
11 2 (0.29%) New Media
11 2 (0.29%) Statistics
11 2 (0.29%) Management Information System
11 2 (0.29%) AS400
12 1 (0.15%) GIS
Operating Systems
1 468 (68.72%) Windows
2 181 (26.58%) Windows 7
3 168 (24.67%) Windows XP
4 111 (16.30%) Windows Server 2008
5 95 (13.95%) Windows Server 2003
6 67 (9.84%) Windows Server 2012
7 53 (7.78%) Windows Vista
7 53 (7.78%) Windows 8
8 18 (2.64%) Linux
9 15 (2.20%) Mac OS X
10 13 (1.91%) Windows 2000 Server
11 12 (1.76%) UNIX
12 11 (1.62%) Windows 2000
13 5 (0.73%) Apple iOS
14 4 (0.59%) Mac OS X Server
14 4 (0.59%) Android
15 2 (0.29%) Mac OS
16 1 (0.15%) SUSE
16 1 (0.15%) Debian
16 1 (0.15%) Windows Mobile
Processes & Methodologies
1 168 (24.67%) ITIL
2 37 (5.43%) Service Management
3 31 (4.55%) Incident Management
4 27 (3.96%) CRM
5 21 (3.08%) Document Management
6 20 (2.94%) Service Delivery
7 18 (2.64%) ERP
8 17 (2.50%) ITSM
8 17 (2.50%) Time Management
9 12 (1.76%) Disaster Recovery
10 11 (1.62%) Change Control
11 10 (1.47%) E-Commerce
12 7 (1.03%) Asset Management
12 7 (1.03%) Content Management
12 7 (1.03%) ITIL V3
12 7 (1.03%) Problem Management
13 6 (0.88%) Mentoring
13 6 (0.88%) Network Monitoring
13 6 (0.88%) Business Intelligence
13 6 (0.88%) Data Analysis
Programming Languages
1 40 (5.87%) SQL
2 15 (2.20%) C
3 7 (1.03%) Java
3 7 (1.03%) JavaScript
4 5 (0.73%) PowerShell
5 1 (0.15%) T-SQL
5 1 (0.15%) PL/SQL
5 1 (0.15%) C#
Qualifications
1 87 (12.78%) Degree
2 54 (7.93%) Microsoft Certification
3 47 (6.90%) MCP
4 37 (5.43%) MCSE
5 24 (3.52%) ITIL Foundation Certificate
6 21 (3.08%) ITIL Certification
7 20 (2.94%) MCITP
8 15 (2.20%) Security Cleared
9 14 (2.06%) MCSA
9 14 (2.06%) HND
9 14 (2.06%) A+ Certification
10 12 (1.76%) SC Cleared
11 7 (1.03%) Cisco Certification
12 6 (0.88%) CCNA
13 3 (0.44%) CCSA
13 3 (0.44%) MCTS
13 3 (0.44%) CISSP
14 2 (0.29%) HNC
14 2 (0.29%) VMware Certified Professional (VCP)
14 2 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 89 (13.07%) SLA
2 4 (0.59%) Sarbanes-Oxley
3 3 (0.44%) ISO/IEC 27001
4 1 (0.15%) ISO 9000
4 1 (0.15%) ISO 9001
4 1 (0.15%) QA
System Software
1 295 (43.32%) Active Directory
2 43 (6.31%) VMware Infrastructure
3 39 (5.73%) Hyper-V
4 12 (1.76%) vSphere
5 10 (1.47%) XenApp
6 8 (1.17%) VMware ESXi
7 7 (1.03%) Terminal Services
8 6 (0.88%) XenDesktop
9 1 (0.15%) Microsoft App-V
9 1 (0.15%) MetaFrame
9 1 (0.15%) Terminal Server
9 1 (0.15%) KVM
9 1 (0.15%) VirtualBox
Systems Management
1 12 (1.76%) Backup Exec
2 8 (1.17%) SCCM
3 5 (0.73%) Norton AntiVirus
3 5 (0.73%) MOM
3 5 (0.73%) Systems Management Server (SMS)
4 4 (0.59%) Tivoli
5 2 (0.29%) WSUS
6 1 (0.15%) SCDPM
6 1 (0.15%) McAfee ePO
Vendors
1 347 (50.95%) Microsoft
2 85 (12.48%) VMware
3 80 (11.75%) Citrix
4 38 (5.58%) Cisco
5 33 (4.85%) HP
6 26 (3.82%) Apple
7 22 (3.23%) SAP
8 19 (2.79%) Oracle
9 17 (2.50%) Sage
10 12 (1.76%) Remedy
11 10 (1.47%) Mitel
12 9 (1.32%) LANDesk
13 8 (1.17%) ServiceNow
13 8 (1.17%) McAfee
13 8 (1.17%) Symantec
13 8 (1.17%) Dell
14 7 (1.03%) NetSuite
14 7 (1.03%) Lotus
14 7 (1.03%) Business Objects
14 7 (1.03%) Adobe
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4it Recruitment Ltd
Salary: Up to £20,000 per annum + An excellent benefits package
Posted: 22 hours ago
Sittingbourne, Kent
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Salary: From £16,000 to £18,000 per annum incl. benefits and pension
Posted: Yesterday
Midlands
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Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
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West London
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Woking, Surrey
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Middlewich, Cheshire
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East London
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City, London
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Kenilworth
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London, Edgware, Harrow, Barnet, Wembley, United...
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