The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 565 546 601
Rank change year-on-year
-19 +55
Permanent jobs requiring a Help Desk Support 358 326 307
As % of all permanent IT jobs located in England 0.32% 0.31% 0.26%
As % of the Job Titles category 0.34% 0.33% 0.27%
Number of salaries quoted 327 300 296
Average salary £23,000 £22,500 £22,000
Average salary % change year-on-year
+2.22% +2.27%
90% offered a salary of more than £18,000 £16,500 £16,500
10% offered a salary of more than £31,500 £30,000 £30,000
UK excluding London average salary £21,500 £21,500 £20,000
% change year-on-year
- +7.50%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106804 98560 112219
As % of all permanent IT jobs located in England 94.50% 94.70% 94.81%
Number of salaries quoted 87442 82989 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 18 April 2014.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -18 129 £25,250 -0.98% 7
South East -6 104 £22,500 - 12
East of England +9 40 £20,750 -7.77% 4
West Midlands +14 23 £21,000 -1.17% 2
South West +1 23 £20,984 +4.91% 2
North West -13 21 £21,500 +2.38% 4
Yorkshire -59 12 £20,000 -4.76% 3
East Midlands -22 6 £18,000 -25.77% 3
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 436 (67.08%) Windows
2 328 (50.46%) Microsoft
3 288 (44.31%) Active Directory
4 278 (42.77%) MS Office
5 227 (34.92%) MS Excel
6 183 (28.15%) ITIL
7 180 (27.69%) Windows XP
8 179 (27.54%) Windows 7
9 113 (17.38%) Citrix
10 110 (16.92%) Windows Server 2003
11 106 (16.31%) Finance
11 106 (16.31%) Windows Server 2008
12 96 (14.77%) MS Exchange
13 87 (13.38%) Microsoft Certification
14 86 (13.23%) Blackberry
15 85 (13.08%) TCP/IP
16 66 (10.15%) DNS
17 64 (9.85%) SLA
18 61 (9.38%) VMware
19 55 (8.46%) SQL Server
20 53 (8.15%) VPN
21 52 (8.00%) VoIP
22 51 (7.85%) Degree
23 49 (7.54%) Windows Vista
23 49 (7.54%) Firewall
24 48 (7.38%) SAP
25 47 (7.23%) A+ Certification
26 46 (7.08%) MCP
26 46 (7.08%) SQL
27 45 (6.92%) Incident Management

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 96 (14.77%) MS Exchange
2 37 (5.69%) Blackberry Enterprise Server
3 30 (4.62%) Exchange Server 2007
4 23 (3.54%) SharePoint
5 22 (3.38%) Exchange Server 2010
6 20 (3.08%) WorkSite
7 18 (2.77%) Exchange Server 2003
8 9 (1.38%) SharePoint 2010
8 9 (1.38%) Exchange Server 2013
9 6 (0.92%) IBM Notes
10 5 (0.77%) IIS
11 4 (0.62%) SharePoint 2013
12 3 (0.46%) Lync
13 2 (0.31%) WordPress
14 1 (0.15%) CMS
14 1 (0.15%) Office Communications Server
Applications
1 278 (42.77%) MS Office
2 227 (34.92%) MS Excel
3 17 (2.62%) MS PowerPoint
4 4 (0.62%) InfoPath
5 2 (0.31%) Spreadsheet
6 1 (0.15%) Acrobat
6 1 (0.15%) AutoCAD
6 1 (0.15%) MS Visio
6 1 (0.15%) MS Project
6 1 (0.15%) Revit
6 1 (0.15%) SketchUp
Business Applications
1 5 (0.77%) SAP Business One
1 5 (0.77%) Remedy ITSM
2 4 (0.62%) Dynamics NAV
2 4 (0.62%) Dynamics CRM
2 4 (0.62%) Dynamics AX
2 4 (0.62%) Dynamics GP
2 4 (0.62%) Agresso
3 1 (0.15%) SAP Oil and Gas
3 1 (0.15%) assyst
3 1 (0.15%) Maximo
3 1 (0.15%) Pegasus Opera
3 1 (0.15%) Magento
3 1 (0.15%) Fredhopper
Cloud Services
1 5 (0.77%) Google Apps
2 4 (0.62%) Office 365
3 2 (0.31%) SaaS
4 1 (0.15%) Microsoft Azure
4 1 (0.15%) PaaS
4 1 (0.15%) IaaS
Communications & Networking
1 85 (13.08%) TCP/IP
2 66 (10.15%) DNS
3 53 (8.15%) VPN
4 52 (8.00%) VoIP
5 49 (7.54%) Firewall
6 42 (6.46%) LAN
7 41 (6.31%) DHCP
8 40 (6.15%) WAN
9 33 (5.08%) Wireless
10 20 (3.08%) Internet
11 10 (1.54%) SAN
11 10 (1.54%) ADSL
12 9 (1.38%) Broadband
12 9 (1.38%) NAS
13 7 (1.08%) IP Telephony
14 5 (0.77%) Wi-Fi
14 5 (0.77%) VLAN
15 4 (0.62%) iSCSI
16 3 (0.46%) Cisco IOS
17 2 (0.31%) Structured Cabling
Database & Business Intelligence
1 55 (8.46%) SQL Server
2 8 (1.23%) SQL Server 2008
2 8 (1.23%) SQL Server 2005
3 7 (1.08%) SQL Server 2012
4 4 (0.62%) MySQL
5 3 (0.46%) Crystal Reports
6 2 (0.31%) Relational Database
6 2 (0.31%) MS Access
6 2 (0.31%) Ingres
6 2 (0.31%) RDBMS
General
1 106 (16.31%) Finance
2 43 (6.62%) Law
3 39 (6.00%) Banking
4 29 (4.46%) Retail
5 28 (4.31%) Investment Banking
6 27 (4.15%) Legal
7 20 (3.08%) Telecoms
8 7 (1.08%) French Language
9 5 (0.77%) Manufacturing
10 4 (0.62%) Marketing
10 4 (0.62%) Back Office
10 4 (0.62%) Advertising
11 3 (0.46%) Automotive
12 2 (0.31%) Local Government
12 2 (0.31%) German Language
12 2 (0.31%) Japanese Language
12 2 (0.31%) Electronics
13 1 (0.15%) Multimedia
13 1 (0.15%) Billing
13 1 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 7 (1.08%) .NET
2 6 (0.92%) HTML
2 6 (0.92%) COM
3 5 (0.77%) CSS
4 3 (0.46%) ASP.NET
5 2 (0.31%) .NET Framework
5 2 (0.31%) LAMP
6 1 (0.15%) EDI
6 1 (0.15%) Web Services
6 1 (0.15%) XML
6 1 (0.15%) WCF
6 1 (0.15%) HTML5
Miscellaneous
1 86 (13.23%) Blackberry
2 26 (4.00%) iPhone
3 25 (3.85%) EPoS
4 19 (2.92%) iPad
5 17 (2.62%) Video Conferencing
6 9 (1.38%) Client/Server
7 8 (1.23%) Computer Science
8 5 (0.77%) Smartphone
9 4 (0.62%) PACS
10 3 (0.46%) Statistics
11 2 (0.31%) Firmware
11 2 (0.31%) NHS
11 2 (0.31%) Management Information System
12 1 (0.15%) Replication
12 1 (0.15%) Handset
12 1 (0.15%) AS400
12 1 (0.15%) DTV
12 1 (0.15%) Mobile Computing
12 1 (0.15%) Blog
12 1 (0.15%) Digital Media
Operating Systems
1 436 (67.08%) Windows
2 180 (27.69%) Windows XP
3 179 (27.54%) Windows 7
4 110 (16.92%) Windows Server 2003
5 106 (16.31%) Windows Server 2008
6 49 (7.54%) Windows Vista
7 45 (6.92%) Windows 8
8 43 (6.62%) Linux
9 30 (4.62%) Windows Server 2012
10 21 (3.23%) Windows 2000
11 11 (1.69%) Mac OS X
12 10 (1.54%) Apple iOS
13 8 (1.23%) Windows 2000 Server
14 6 (0.92%) CentOS
14 6 (0.92%) Red Hat Enterprise Linux
14 6 (0.92%) Ubuntu
14 6 (0.92%) SUSE
14 6 (0.92%) Debian
15 5 (0.77%) Android
15 5 (0.77%) Mac OS
Processes & Methodologies
1 183 (28.15%) ITIL
2 45 (6.92%) Incident Management
3 28 (4.31%) Service Management
4 25 (3.85%) Software Distribution
5 16 (2.46%) Change Control
6 15 (2.31%) Document Management
7 13 (2.00%) Service Delivery
8 11 (1.69%) Asset Management
8 11 (1.69%) ITSM
8 11 (1.69%) CRM
8 11 (1.69%) Software Deployment
9 10 (1.54%) Problem Management
9 10 (1.54%) Project Management
10 9 (1.38%) Risk Management
10 9 (1.38%) Service Desk Management
11 8 (1.23%) Mobile Device Management
11 8 (1.23%) Workflow
12 7 (1.08%) ITIL V3
13 6 (0.92%) ERP
14 5 (0.77%) CMMI
Programming Languages
1 46 (7.08%) SQL
2 20 (3.08%) JavaScript
3 17 (2.62%) Java
4 5 (0.77%) PowerShell
5 4 (0.62%) C#
5 4 (0.62%) PHP
6 3 (0.46%) VB
6 3 (0.46%) VB.NET
7 2 (0.31%) T-SQL
7 2 (0.31%) Shell Script
7 2 (0.31%) PowerHouse
8 1 (0.15%) VB6
8 1 (0.15%) VBA
Qualifications
1 87 (13.38%) Microsoft Certification
2 51 (7.85%) Degree
3 47 (7.23%) A+ Certification
4 46 (7.08%) MCP
5 33 (5.08%) MCSE
6 26 (4.00%) MCITP
7 16 (2.46%) MCDST
8 13 (2.00%) CCNA
8 13 (2.00%) Cisco Certification
9 12 (1.85%) MCSA
10 11 (1.69%) Security Cleared
11 9 (1.38%) ITIL Certification
11 9 (1.38%) SC Cleared
12 6 (0.92%) MOS
13 4 (0.62%) ACSP
13 4 (0.62%) GNVQ
13 4 (0.62%) Network+ Certification
13 4 (0.62%) CEH
14 3 (0.46%) HND
14 3 (0.46%) MCTS
Quality Assurance & Compliance
1 64 (9.85%) SLA
2 5 (0.77%) ISO/IEC 27001
3 2 (0.31%) QA
3 2 (0.31%) ISO 9001
System Software
1 288 (44.31%) Active Directory
2 22 (3.38%) VMware Infrastructure
3 15 (2.31%) Hyper-V
4 9 (1.38%) Terminal Services
4 9 (1.38%) vSphere
5 8 (1.23%) XenApp
6 7 (1.08%) XenDesktop
7 4 (0.62%) Terminal Server
8 1 (0.15%) VMware ESXi
Systems Management
1 15 (2.31%) SCCM
2 6 (0.92%) ServiceCenter
3 3 (0.46%) Backup Exec
3 3 (0.46%) Systems Management Server (SMS)
3 3 (0.46%) Norton AntiVirus
4 2 (0.31%) SCOM
4 2 (0.31%) WMI
5 1 (0.15%) DameWare
5 1 (0.15%) Tivoli
5 1 (0.15%) Tivoli Storage Manager
5 1 (0.15%) MAILsweeper
5 1 (0.15%) Symantec Endpoint Protection
5 1 (0.15%) HP Quality Center
5 1 (0.15%) McAfee ePO
5 1 (0.15%) Cisco CUCM
5 1 (0.15%) FortiGate
Vendors
1 328 (50.46%) Microsoft
2 113 (17.38%) Citrix
3 61 (9.38%) VMware
4 48 (7.38%) SAP
5 40 (6.15%) Cisco
6 29 (4.46%) Oracle
7 28 (4.31%) HP
8 24 (3.69%) Apple
9 16 (2.46%) Reuters
10 15 (2.31%) Bloomberg
10 15 (2.31%) Symantec
11 11 (1.69%) Avaya
12 10 (1.54%) Remedy
13 9 (1.38%) Dell
14 8 (1.23%) Interwoven
15 7 (1.08%) Hummingbird
15 7 (1.08%) Open Text
15 7 (1.08%) Meridio
15 7 (1.08%) LANDesk
16 6 (0.92%) Peregrine
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 23 hours ago
Essex
OCS Resourcing
Salary: From £27,000 to £32,000 per annum
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £25000 per annum + Bonus and Benefits
Posted: Yesterday
Farnborough, Hampshire
Oscar Associates (UK) Ltd
Salary: £19000 - £24000 per annum + Benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £15000 per annum + + Benefits
Posted: Yesterday
Stonehouse, Gloucestershire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Colchester, Essex
Care UK
Salary: Competitive
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: Yesterday
Goole, North Humberside
4it Recruitment Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Rochdale, Lancashire
Venturi
Salary: £24000.00 - £27000.00 per annum + benefits
Posted: 2 days ago
London
Launch IT Recruitment
Salary: From £25,000 to £30,000 per annum + Pension, Healthcare etc etc
Posted: 3 days ago
South East
OCS Resourcing
Salary: From £22,000 to £27,000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Training Package + Great Benefits
Posted: 3 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 3 days ago
Chelmsford, Essex
Circle Recruitment
Salary: £15000 - £16000 per annum + Pension, Bonus
Posted: 4 days ago
Maidenhead, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £18k - 22k per hour
Posted: 4 days ago
Birmingham, West Midlands (County)
Simplified Recruitment
Salary: £18,000 - £20,000 per Annum
Posted: 6 days ago
Coulsdon, Surrey
IA Computing
Salary: From £17,000 to £20,000 per annum + business mileage allowance
Posted: 6 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 18 days ago