The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 576 567 603
Rank change year-on-year
-9 +36
Permanent jobs requiring a Help Desk Support 299 310 263
As % of all permanent IT jobs located in England 0.30% 0.31% 0.26%
As % of the Job Titles category 0.32% 0.33% 0.27%
Number of salaries quoted 269 293 246
Average salary £22,500 £22,600 £22,500
Average salary % change year-on-year
-0.44% +0.44%
90% offered a salary of more than £18,750 £18,850 £16,500
10% offered a salary of more than £29,000 £31,500 £31,500
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93187 93662 97567
As % of all permanent IT jobs located in England 94.87% 94.48% 94.97%
Number of salaries quoted 77560 76025 83489
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 26 February 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 116 £26,000 -5.45% 8
South East -43 62 £22,500 +0.55% 9
East of England +19 38 £20,500 -12.76% 5
South West +2 27 £22,500 +13.92% 4
North West -18 22 £18,750 -10.71% 3
Yorkshire +7 19 £20,000 -6.97% 1
East Midlands +32 8 £21,500 +2.38% 3
West Midlands -44 7 £21,500 +7.50% 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 26 February 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 486 (69.13%) Windows
2 344 (48.93%) Microsoft
3 305 (43.39%) Active Directory
4 280 (39.83%) MS Office
5 234 (33.29%) MS Excel
6 191 (27.17%) Windows 7
7 174 (24.75%) Windows XP
7 174 (24.75%) ITIL
8 130 (18.49%) MS Exchange
9 116 (16.50%) Windows Server 2008
10 98 (13.94%) SLA
11 94 (13.37%) TCP/IP
12 92 (13.09%) Windows Server 2003
13 90 (12.80%) VMware
14 85 (12.09%) Degree
14 85 (12.09%) Citrix
15 82 (11.66%) Firewall
16 73 (10.38%) Windows Server 2012
16 73 (10.38%) DNS
17 72 (10.24%) Finance
18 68 (9.67%) Windows 8
19 64 (9.10%) VPN
19 64 (9.10%) Microsoft Certification
20 57 (8.11%) WAN
20 57 (8.11%) MCP
21 51 (7.25%) Windows Vista
22 49 (6.97%) Exchange Server 2007
23 48 (6.83%) Exchange Server 2010
24 47 (6.69%) Blackberry
24 47 (6.69%) SQL Server

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 26 February 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 130 (18.49%) MS Exchange
2 49 (6.97%) Exchange Server 2007
3 48 (6.83%) Exchange Server 2010
4 18 (2.56%) WorkSite
5 16 (2.28%) Blackberry Enterprise Server
5 16 (2.28%) SharePoint
6 13 (1.85%) Exchange Server 2003
6 13 (1.85%) Exchange Server 2013
7 8 (1.14%) Lync
8 7 (1.00%) CMS
9 5 (0.71%) IBM Notes
10 4 (0.57%) Exchange Server 2000
11 1 (0.14%) Lotus Domino
11 1 (0.14%) IIS
11 1 (0.14%) SharePoint 2013
Applications
1 280 (39.83%) MS Office
2 234 (33.29%) MS Excel
3 46 (6.54%) MS PowerPoint
4 1 (0.14%) Adobe Creative Suite
4 1 (0.14%) MS Project
4 1 (0.14%) MS Visio
4 1 (0.14%) Acrobat
Business Applications
1 6 (0.85%) SAP Business One
2 5 (0.71%) Remedy ITSM
3 2 (0.28%) SAP BPC
4 1 (0.14%) SAP ERP
4 1 (0.14%) Agresso
4 1 (0.14%) SAP SD
4 1 (0.14%) HiPortfolio
4 1 (0.14%) Dynamics NAV
4 1 (0.14%) Dynamics CRM
4 1 (0.14%) Dynamics AX
4 1 (0.14%) Dynamics GP
4 1 (0.14%) SAP CCM
Cloud Services
1 21 (2.99%) Office 365
2 13 (1.85%) SaaS
3 5 (0.71%) PaaS
3 5 (0.71%) IaaS
4 4 (0.57%) Cloud Computing
5 2 (0.28%) Google Apps
Communications & Networking
1 94 (13.37%) TCP/IP
2 82 (11.66%) Firewall
3 73 (10.38%) DNS
4 64 (9.10%) VPN
5 57 (8.11%) WAN
6 47 (6.69%) LAN
6 47 (6.69%) DHCP
7 21 (2.99%) Internet
8 20 (2.84%) SAN
9 17 (2.42%) VoIP
10 12 (1.71%) Wireless
10 12 (1.71%) IP Telephony
11 9 (1.28%) VLAN
12 8 (1.14%) Wi-Fi
13 5 (0.71%) Broadband
14 4 (0.57%) PABX
15 3 (0.43%) IMAP
15 3 (0.43%) HTTP
15 3 (0.43%) ADSL
15 3 (0.43%) SMTP
Database & Business Intelligence
1 47 (6.69%) SQL Server
2 12 (1.71%) Crystal Reports
3 3 (0.43%) SQL Server 2012
4 2 (0.28%) SAP BW
5 1 (0.14%) SQL Server 2000
5 1 (0.14%) FileMaker
5 1 (0.14%) Oracle Reports
Development Applications
1 2 (0.28%) Team Foundation Server
2 1 (0.14%) JIRA
General
1 72 (10.24%) Finance
2 46 (6.54%) Law
3 38 (5.41%) Legal
4 15 (2.13%) Telecoms
4 15 (2.13%) Retail
5 9 (1.28%) Banking
6 7 (1.00%) French Language
7 6 (0.85%) Advertising
7 6 (0.85%) Billing
8 5 (0.71%) Marketing
8 5 (0.71%) Back Office
9 4 (0.57%) Portuguese Language
10 3 (0.43%) German Language
10 3 (0.43%) Japanese Language
11 2 (0.28%) Front Office
12 1 (0.14%) Pharmaceutical
12 1 (0.14%) Manufacturing
12 1 (0.14%) Automotive
12 1 (0.14%) Mandarin Language
12 1 (0.14%) Investment Banking
Libraries, Frameworks & Software Standards
1 6 (0.85%) HTML
2 1 (0.14%) COM
2 1 (0.14%) EDI
2 1 (0.14%) MAPI
Miscellaneous
1 47 (6.69%) Blackberry
2 27 (3.84%) Analytical Skills
3 26 (3.70%) Computer Science
4 13 (1.85%) Mathematics
4 13 (1.85%) iPhone
5 7 (1.00%) Data Structures
6 6 (0.85%) EPoS
7 5 (0.71%) iPad
7 5 (0.71%) Digital Media
8 4 (0.57%) New Media
8 4 (0.57%) Mobile Computing
8 4 (0.57%) Open Source
8 4 (0.57%) Handset
8 4 (0.57%) Client/Server
8 4 (0.57%) Video Conferencing
8 4 (0.57%) Data Extraction
8 4 (0.57%) FMCG
9 3 (0.43%) Smartphone
10 2 (0.28%) Statistics
10 2 (0.28%) Management Information System
Operating Systems
1 486 (69.13%) Windows
2 191 (27.17%) Windows 7
3 174 (24.75%) Windows XP
4 116 (16.50%) Windows Server 2008
5 92 (13.09%) Windows Server 2003
6 73 (10.38%) Windows Server 2012
7 68 (9.67%) Windows 8
8 51 (7.25%) Windows Vista
9 17 (2.42%) Linux
10 16 (2.28%) Mac OS X
10 16 (2.28%) UNIX
11 15 (2.13%) Windows 2000 Server
12 8 (1.14%) Windows 2000
13 7 (1.00%) Apple iOS
14 4 (0.57%) Android
15 3 (0.43%) Mac OS X Server
15 3 (0.43%) AIX
16 2 (0.28%) Mac OS
17 1 (0.14%) Windows Phone
17 1 (0.14%) Solaris
Processes & Methodologies
1 174 (24.75%) ITIL
2 39 (5.55%) Service Management
3 34 (4.84%) Incident Management
4 28 (3.98%) CRM
5 23 (3.27%) Service Delivery
6 21 (2.99%) ERP
7 20 (2.84%) Document Management
8 18 (2.56%) ITSM
9 15 (2.13%) Time Management
10 11 (1.56%) Change Control
11 10 (1.42%) Problem Management
12 9 (1.28%) Disaster Recovery
13 7 (1.00%) E-Commerce
13 7 (1.00%) Content Management
13 7 (1.00%) Mentoring
14 6 (0.85%) Network Monitoring
14 6 (0.85%) Data Analysis
14 6 (0.85%) Business Intelligence
14 6 (0.85%) Risk Management
14 6 (0.85%) Business Continuity
Programming Languages
1 39 (5.55%) SQL
2 15 (2.13%) C
3 5 (0.71%) Java
3 5 (0.71%) JavaScript
3 5 (0.71%) PowerShell
4 1 (0.14%) PL/SQL
Qualifications
1 85 (12.09%) Degree
2 64 (9.10%) Microsoft Certification
3 57 (8.11%) MCP
4 42 (5.97%) MCSE
5 26 (3.70%) MCITP
6 25 (3.56%) ITIL Certification
7 20 (2.84%) MCSA
7 20 (2.84%) ITIL Foundation Certificate
8 15 (2.13%) A+ Certification
9 14 (1.99%) Security Cleared
10 13 (1.85%) HND
11 11 (1.56%) SC Cleared
12 10 (1.42%) Cisco Certification
13 9 (1.28%) CCNA
13 9 (1.28%) MCTS
14 6 (0.85%) VCP4
15 3 (0.43%) CCSA
15 3 (0.43%) CISSP
16 2 (0.28%) HNC
16 2 (0.28%) MOS
Quality Assurance & Compliance
1 98 (13.94%) SLA
2 4 (0.57%) Sarbanes-Oxley
3 3 (0.43%) ISO/IEC 27001
4 1 (0.14%) QA
4 1 (0.14%) ISO 9000
4 1 (0.14%) ISO 9001
System Software
1 305 (43.39%) Active Directory
2 46 (6.54%) VMware Infrastructure
3 38 (5.41%) Hyper-V
4 12 (1.71%) XenApp
4 12 (1.71%) vSphere
5 8 (1.14%) VMware ESXi
6 6 (0.85%) XenDesktop
7 5 (0.71%) Terminal Services
8 1 (0.14%) Microsoft App-V
8 1 (0.14%) MetaFrame
8 1 (0.14%) Terminal Server
8 1 (0.14%) VirtualBox
8 1 (0.14%) KVM
Systems Management
1 14 (1.99%) SCCM
2 12 (1.71%) Backup Exec
3 8 (1.14%) Tivoli
3 8 (1.14%) MOM
3 8 (1.14%) Systems Management Server (SMS)
4 6 (0.85%) Norton AntiVirus
5 3 (0.43%) WSUS
6 1 (0.14%) DameWare
6 1 (0.14%) SCOM
6 1 (0.14%) McAfee ePO
6 1 (0.14%) SCDPM
Vendors
1 344 (48.93%) Microsoft
2 90 (12.80%) VMware
3 85 (12.09%) Citrix
4 40 (5.69%) Cisco
5 37 (5.26%) HP
6 28 (3.98%) Apple
7 22 (3.13%) SAP
8 18 (2.56%) Sage
9 17 (2.42%) Oracle
10 13 (1.85%) Mitel
11 11 (1.56%) Remedy
11 11 (1.56%) LANDesk
12 10 (1.42%) ServiceNow
13 9 (1.28%) McAfee
13 9 (1.28%) Symantec
14 8 (1.14%) Dell
15 7 (1.00%) Adobe
15 7 (1.00%) Business Objects
15 7 (1.00%) NetSuite
16 6 (0.85%) IBM
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