The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 618 572 568
Rank change year-on-year
-46 -4
Permanent jobs requiring a Help Desk Support 266 353 323
As % of all permanent IT jobs located in England 0.26% 0.31% 0.31%
As % of the Job Titles category 0.27% 0.33% 0.33%
Number of salaries quoted 237 324 297
Average salary £22,500 £23,000 £22,500
Average salary % change year-on-year
-2.17% +2.22%
90% offered a salary of more than £18,500 £18,000 £16,500
10% offered a salary of more than £30,000 £31,600 £30,000
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98056 106457 98778
As % of all permanent IT jobs located in England 94.69% 94.58% 94.76%
Number of salaries quoted 81089 87072 83152
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 20 April 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 20 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -10 93 £26,000 +1.96% 7
South East -4 81 £23,500 +4.44% 10
Yorkshire +14 25 £20,000 -3.61% 1
South West -23 22 £22,500 +7.22% 2
East of England +20 19 £22,500 +12.50% 5
North West +4 15 £20,500 -2.38% 2
East Midlands +18 8 £22,500 +25.00% 3
West Midlands -30 3 £19,000 -9.52% 4
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 20 April 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 409 (69.80%) Windows
2 269 (45.90%) Microsoft
3 254 (43.34%) Active Directory
4 239 (40.78%) MS Office
5 181 (30.89%) MS Excel
6 168 (28.67%) Windows 7
7 137 (23.38%) Windows XP
8 130 (22.18%) ITIL
9 109 (18.60%) Windows Server 2008
10 102 (17.41%) MS Exchange
11 85 (14.51%) Windows 8
12 78 (13.31%) TCP/IP
12 78 (13.31%) SLA
13 77 (13.14%) Citrix
14 76 (12.97%) Firewall
15 71 (12.12%) Windows Server 2012
16 70 (11.95%) Degree
16 70 (11.95%) Windows Server 2003
17 67 (11.43%) DNS
18 62 (10.58%) VPN
19 58 (9.90%) Microsoft Certification
20 57 (9.73%) WAN
21 55 (9.39%) VMware
22 51 (8.70%) Law
22 51 (8.70%) LAN
23 48 (8.19%) Blackberry
24 46 (7.85%) DHCP
25 45 (7.68%) Finance
26 42 (7.17%) MCP
27 41 (7.00%) Windows Vista

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 20 April 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 102 (17.41%) MS Exchange
2 33 (5.63%) Exchange Server 2007
3 28 (4.78%) Exchange Server 2010
4 27 (4.61%) WorkSite
5 15 (2.56%) Blackberry Enterprise Server
6 10 (1.71%) Exchange Server 2003
6 10 (1.71%) Exchange Server 2013
7 9 (1.54%) SharePoint
8 8 (1.37%) Exchange Server 2000
9 7 (1.19%) Lync
10 3 (0.51%) IBM Notes
11 2 (0.34%) CMS
12 1 (0.17%) IIS
12 1 (0.17%) SharePoint 2013
Applications
1 239 (40.78%) MS Office
2 181 (30.89%) MS Excel
3 30 (5.12%) MS PowerPoint
4 4 (0.68%) Adobe Creative Suite
5 3 (0.51%) MS Project
6 1 (0.17%) InfoPath
6 1 (0.17%) MS Visio
6 1 (0.17%) Acrobat
Business Applications
1 5 (0.85%) Remedy ITSM
2 3 (0.51%) SAP Business One
3 2 (0.34%) HiPortfolio
3 2 (0.34%) SAP BPC
4 1 (0.17%) SAP SD
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) SAP CCM
4 1 (0.17%) SAP ERP
Cloud Services
1 24 (4.10%) Office 365
2 8 (1.37%) SaaS
3 4 (0.68%) PaaS
3 4 (0.68%) IaaS
3 4 (0.68%) Cloud Computing
4 2 (0.34%) Google Apps
5 1 (0.17%) Mimecast
Communications & Networking
1 78 (13.31%) TCP/IP
2 76 (12.97%) Firewall
3 67 (11.43%) DNS
4 62 (10.58%) VPN
5 57 (9.73%) WAN
6 51 (8.70%) LAN
7 46 (7.85%) DHCP
8 15 (2.56%) Internet
9 14 (2.39%) SAN
10 13 (2.22%) Wi-Fi
11 11 (1.88%) VoIP
12 10 (1.71%) Wireless
13 5 (0.85%) IP Telephony
14 4 (0.68%) VLAN
15 3 (0.51%) Broadband
15 3 (0.51%) Extranet
16 2 (0.34%) PBX
16 2 (0.34%) Network Security
16 2 (0.34%) NAS
16 2 (0.34%) PABX
Database & Business Intelligence
1 33 (5.63%) SQL Server
2 6 (1.02%) Crystal Reports
3 3 (0.51%) SQL Server 2012
4 2 (0.34%) SAP BW
5 1 (0.17%) SQL Server 2000
5 1 (0.17%) FileMaker
5 1 (0.17%) Oracle Reports
Development Applications
1 2 (0.34%) Team Foundation Server
2 1 (0.17%) JIRA
General
1 51 (8.70%) Law
2 45 (7.68%) Finance
3 24 (4.10%) Legal
4 20 (3.41%) Telecoms
5 14 (2.39%) Retail
6 10 (1.71%) Banking
7 6 (1.02%) Advertising
8 5 (0.85%) Back Office
8 5 (0.85%) Marketing
9 3 (0.51%) Japanese Language
10 2 (0.34%) French Language
10 2 (0.34%) German Language
10 2 (0.34%) Billing
11 1 (0.17%) Investment Banking
11 1 (0.17%) Local Government
11 1 (0.17%) Multimedia
11 1 (0.17%) Pharmaceutical
11 1 (0.17%) Front Office
11 1 (0.17%) Games
11 1 (0.17%) Korean Language
Libraries, Frameworks & Software Standards
1 5 (0.85%) HTML
2 1 (0.17%) EDI
2 1 (0.17%) MAPI
Miscellaneous
1 48 (8.19%) Blackberry
2 21 (3.58%) Analytical Skills
3 16 (2.73%) Computer Science
4 14 (2.39%) iPhone
5 7 (1.19%) FMCG
6 6 (1.02%) iPad
6 6 (1.02%) Data Structures
6 6 (1.02%) Mobile Computing
6 6 (1.02%) Mathematics
7 5 (0.85%) Digital Media
8 4 (0.68%) New Media
8 4 (0.68%) Open Source
8 4 (0.68%) Handset
8 4 (0.68%) NHS
9 3 (0.51%) Smartphone
9 3 (0.51%) Statistics
9 3 (0.51%) Data Extraction
10 2 (0.34%) iSeries
10 2 (0.34%) Enterprise Software
10 2 (0.34%) User Experience
Operating Systems
1 409 (69.80%) Windows
2 168 (28.67%) Windows 7
3 137 (23.38%) Windows XP
4 109 (18.60%) Windows Server 2008
5 85 (14.51%) Windows 8
6 71 (12.12%) Windows Server 2012
7 70 (11.95%) Windows Server 2003
8 41 (7.00%) Windows Vista
9 22 (3.75%) Mac OS X
10 16 (2.73%) UNIX
11 15 (2.56%) Linux
12 14 (2.39%) Windows 2000 Server
13 8 (1.37%) Apple iOS
14 4 (0.68%) Android
15 3 (0.51%) Mac OS X Server
15 3 (0.51%) AIX
16 2 (0.34%) Solaris
16 2 (0.34%) NetWare
17 1 (0.17%) Windows 2000
17 1 (0.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 130 (22.18%) ITIL
2 28 (4.78%) Service Management
3 19 (3.24%) ERP
3 19 (3.24%) Document Management
3 19 (3.24%) Incident Management
4 16 (2.73%) CRM
4 16 (2.73%) Service Delivery
5 13 (2.22%) ITSM
6 12 (2.05%) Problem Management
7 8 (1.37%) Change Control
8 7 (1.19%) E-Commerce
9 6 (1.02%) Risk Management
10 5 (0.85%) Logistics
10 5 (0.85%) Software Testing
10 5 (0.85%) Line Management
10 5 (0.85%) Mentoring
11 4 (0.68%) Root Cause Analysis
11 4 (0.68%) Mobile Device Management
11 4 (0.68%) Release Management
11 4 (0.68%) Online Marketing
Programming Languages
1 32 (5.46%) SQL
2 11 (1.88%) C
3 5 (0.85%) PowerShell
4 1 (0.17%) Java
4 1 (0.17%) PL/SQL
Qualifications
1 70 (11.95%) Degree
2 58 (9.90%) Microsoft Certification
3 42 (7.17%) MCP
4 37 (6.31%) MCSE
5 23 (3.92%) MCITP
6 17 (2.90%) MCSA
7 16 (2.73%) ITIL Certification
8 15 (2.56%) Cisco Certification
9 14 (2.39%) CCNA
9 14 (2.39%) ITIL Foundation Certificate
10 12 (2.05%) HND
11 10 (1.71%) MCTS
12 9 (1.54%) A+ Certification
13 7 (1.19%) Security Cleared
14 5 (0.85%) SC Cleared
15 4 (0.68%) HNC
16 3 (0.51%) MOS
17 1 (0.17%) VMware Certified Professional (VCP)
17 1 (0.17%) CCSA
17 1 (0.17%) CCNP
Quality Assurance & Compliance
1 78 (13.31%) SLA
2 2 (0.34%) Sarbanes-Oxley
3 1 (0.17%) ISO/IEC 27001
3 1 (0.17%) QA
3 1 (0.17%) ISO 9000
System Software
1 254 (43.34%) Active Directory
2 33 (5.63%) VMware Infrastructure
3 31 (5.29%) Hyper-V
4 16 (2.73%) XenApp
5 11 (1.88%) vSphere
6 7 (1.19%) VMware ESXi
7 6 (1.02%) XenDesktop
8 1 (0.17%) MetaFrame
8 1 (0.17%) Terminal Server
8 1 (0.17%) Terminal Services
8 1 (0.17%) Microsoft App-V
8 1 (0.17%) VirtualBox
8 1 (0.17%) KVM
Systems Management
1 12 (2.05%) SCCM
2 8 (1.37%) Tivoli
2 8 (1.37%) MOM
2 8 (1.37%) Systems Management Server (SMS)
3 7 (1.19%) Backup Exec
4 3 (0.51%) WSUS
4 3 (0.51%) Norton AntiVirus
5 1 (0.17%) DameWare
5 1 (0.17%) SCOM
5 1 (0.17%) McAfee ePO
5 1 (0.17%) Opscode Chef
5 1 (0.17%) AirWatch
Vendors
1 269 (45.90%) Microsoft
2 77 (13.14%) Citrix
3 55 (9.39%) VMware
4 37 (6.31%) HP
5 30 (5.12%) Cisco
6 25 (4.27%) Apple
7 16 (2.73%) Sage
8 15 (2.56%) Adobe
9 13 (2.22%) Mitel
10 12 (2.05%) SAP
11 11 (1.88%) Oracle
12 8 (1.37%) Hummingbird
12 8 (1.37%) Remedy
13 7 (1.19%) OpenText
13 7 (1.19%) Meridio
14 6 (1.02%) Altiris
14 6 (1.02%) McAfee
14 6 (1.02%) Avaya
14 6 (1.02%) BMC
14 6 (1.02%) LANDesk
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 8 hours ago
London
Newton Blue
Salary: £20000 - £24000 per annum
Posted: 9 hours ago
Borehamwood, Hertfordshire
Newton Blue
Salary: £20000 - £24000 per annum
Posted: 9 hours ago
Sevenoaks, Kent
Linkpoint Resources
Salary: From £18,000 to £25,000 per annum
Posted: 9 hours ago
City, London
Harrington Starr
Salary: £30000 - £50000 per annum + excellent perks
Posted: 10 hours ago
Warrington, Cheshire
Your Housing Group
Salary: From £22,400 to £28,000 per annum plus excellent benefits
Posted: 10 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + Benefits
Posted: 10 hours ago
North London
Hudson IT
Salary: £28000 - £35000 per annum + excellent benefits
Posted: 12 hours ago
Weston-super-mare, Somerset
networx
Posted: 12 hours ago
West London
iKonnect
Salary: £18000 - £23000 per annum + package
Posted: 3 days ago
East Midlands
Code Red Associates
Salary: £18000 - £21000 per annum
Posted: 3 days ago
Borehamwood, Hertfordshire
AWD Recruitment
Salary: circa £24,000
Posted: 4 days ago
Guildford, Surrey
Linkpoint Resources
Salary: From £18,000 to £20,000 per annum
Posted: 4 days ago
Luton, Bedfordshire
Linkpoint Resources
Salary: From £22,000 to £24,000 per annum
Posted: 4 days ago
Thames Ditton, Surrey
Think IT Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Enfield, Middlesex
Ashdown IT
Salary: £21000 per annum
Posted: 5 days ago
Maidstone, Kent
Ashdown IT
Salary: £22000 per annum + pension & healthcare
Posted: 5 days ago
Nottingham, Nottinghamshire
EMBS- People Transfer
Salary: 16-18k (depends on experience)
Posted: 6 days ago
South West London
Bluetownonline
Salary: £23k per year
Posted: 6 days ago
Warwickshire
Big Red Recruitment
Salary: £22000 - £25000 per annum + Non contrib Pension
Posted: 6 days ago