The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 661 567 546
Rank change year-on-year
-94 -21
Permanent jobs requiring a Help Desk Support 210 344 338
As % of all permanent IT jobs located in England 0.21% 0.31% 0.33%
As % of the Job Titles category 0.22% 0.33% 0.35%
Number of salaries quoted 188 314 322
Average salary £22,500 £23,500 £21,500
Average salary % change year-on-year
-4.25% +9.30%
90% offered a salary of more than £18,000 £18,000 £16,500
10% offered a salary of more than £30,000 £32,000 £27,000
UK excluding London average salary £22,000 £23,000 £20,500
% change year-on-year
-4.34% +12.19%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96625 103520 96055
As % of all permanent IT jobs located in England 94.34% 94.49% 94.30%
Number of salaries quoted 80799 85380 80363
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 29 July 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -22 59 £23,000 +8.23% 3
London -28 59 £25,750 +3.00% 5
East of England -4 32 £22,500 -8.16% 3
North West +15 24 £19,250 -19.79% 1
East Midlands +8 14 £18,500 -7.50%
West Midlands -14 9 £25,500 -3.77% 2
South West -53 9 £19,750 -17.70% 2
Yorkshire -2 4 £21,875 -8.85% 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 29 July 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 341 (73.81%) Windows
2 252 (54.55%) Microsoft
3 216 (46.75%) Active Directory
4 191 (41.34%) MS Office
5 150 (32.47%) MS Excel
6 144 (31.17%) Windows 7
7 95 (20.56%) Windows XP
7 95 (20.56%) Windows 8
8 88 (19.05%) ITIL
9 83 (17.97%) SLA
9 83 (17.97%) Windows Server 2008
10 78 (16.88%) Citrix
11 74 (16.02%) MS Exchange
12 67 (14.50%) Microsoft Certification
13 59 (12.77%) Windows Server 2003
14 54 (11.69%) Degree
14 54 (11.69%) Windows Server 2012
15 53 (11.47%) WAN
16 50 (10.82%) LAN
17 44 (9.52%) TCP/IP
18 42 (9.09%) Blackberry
18 42 (9.09%) MCP
19 41 (8.87%) Firewall
19 41 (8.87%) VMware
20 40 (8.66%) VPN
21 37 (8.01%) Law
21 37 (8.01%) MCITP
22 35 (7.58%) MCSE
23 33 (7.14%) SQL
24 32 (6.93%) Finance

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 29 July 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (16.02%) MS Exchange
2 27 (5.84%) WorkSite
3 25 (5.41%) Exchange Server 2010
4 20 (4.33%) SharePoint
4 20 (4.33%) Exchange Server 2007
5 14 (3.03%) Exchange Server 2000
6 13 (2.81%) Lync
6 13 (2.81%) Exchange Server 2013
7 7 (1.52%) Blackberry Enterprise Server
8 5 (1.08%) Exchange Server 2003
9 4 (0.87%) IIS
10 1 (0.22%) IBM Notes
10 1 (0.22%) CMS
Applications
1 191 (41.34%) MS Office
2 150 (32.47%) MS Excel
3 10 (2.16%) MS PowerPoint
4 3 (0.65%) Adobe Creative Suite
5 2 (0.43%) MS Project
5 2 (0.43%) InfoPath
6 1 (0.22%) Spreadsheet
Business Applications
1 2 (0.43%) HiPortfolio
1 2 (0.43%) Dynamics CRM
1 2 (0.43%) Remedy ITSM
2 1 (0.22%) ResourceLink
2 1 (0.22%) SAP CCM
2 1 (0.22%) SAP Business One
2 1 (0.22%) SAP ERP
Cloud Services
1 25 (5.41%) Office 365
2 5 (1.08%) SaaS
3 1 (0.22%) PaaS
3 1 (0.22%) Cloud Computing
3 1 (0.22%) Microsoft Azure
3 1 (0.22%) IaaS
3 1 (0.22%) Mimecast
Communications & Networking
1 53 (11.47%) WAN
2 50 (10.82%) LAN
3 44 (9.52%) TCP/IP
4 41 (8.87%) Firewall
5 40 (8.66%) VPN
6 31 (6.71%) DNS
7 24 (5.19%) DHCP
8 21 (4.55%) VoIP
8 21 (4.55%) Internet
8 21 (4.55%) Wireless
9 11 (2.38%) Wi-Fi
10 8 (1.73%) SAN
11 6 (1.30%) Broadband
11 6 (1.30%) VLAN
12 3 (0.65%) Network Security
12 3 (0.65%) IP Telephony
12 3 (0.65%) Extranet
13 2 (0.43%) PBX
13 2 (0.43%) NAS
13 2 (0.43%) PABX
Database & Business Intelligence
1 26 (5.63%) SQL Server
2 5 (1.08%) SQL Server 2012
3 2 (0.43%) Relational Database
3 2 (0.43%) SQL Server 2008
3 2 (0.43%) Crystal Reports
4 1 (0.22%) MS Access
4 1 (0.22%) SQL Server Reporting Services
4 1 (0.22%) MySQL
Development Applications
1 1 (0.22%) Visual Studio
General
1 37 (8.01%) Law
2 32 (6.93%) Finance
3 24 (5.19%) Telecoms
4 14 (3.03%) Banking
5 9 (1.95%) Retail
6 8 (1.73%) Legal
7 4 (0.87%) Advertising
7 4 (0.87%) Back Office
7 4 (0.87%) Marketing
8 2 (0.43%) Billing
8 2 (0.43%) Electronics
8 2 (0.43%) Aerospace
8 2 (0.43%) Manufacturing
9 1 (0.22%) Games
9 1 (0.22%) Automotive
9 1 (0.22%) Multimedia
9 1 (0.22%) Korean Language
9 1 (0.22%) Norwegian Language
9 1 (0.22%) Swedish Language
Libraries, Frameworks & Software Standards
1 5 (1.08%) .NET
1 5 (1.08%) Web Services
2 2 (0.43%) HTML
2 2 (0.43%) JSP
3 1 (0.22%) ASP.NET
3 1 (0.22%) XML
3 1 (0.22%) EDI
3 1 (0.22%) ASP.NET MVC
Miscellaneous
1 42 (9.09%) Blackberry
2 26 (5.63%) Analytical Skills
3 13 (2.81%) iPhone
3 13 (2.81%) iPad
4 11 (2.38%) Mathematics
5 8 (1.73%) Thin Client
5 8 (1.73%) Fat Client
5 8 (1.73%) Video Conferencing
5 8 (1.73%) Data Centre
6 7 (1.52%) FMCG
7 6 (1.30%) Management Information System
7 6 (1.30%) Computer Science
8 5 (1.08%) PDA
8 5 (1.08%) Statistics
8 5 (1.08%) NHS
8 5 (1.08%) Mobile Computing
9 4 (0.87%) Enterprise Software
9 4 (0.87%) New Media
9 4 (0.87%) Client/Server
10 3 (0.65%) Foreign Exchange (FX)
Operating Systems
1 341 (73.81%) Windows
2 144 (31.17%) Windows 7
3 95 (20.56%) Windows XP
3 95 (20.56%) Windows 8
4 83 (17.97%) Windows Server 2008
5 59 (12.77%) Windows Server 2003
6 54 (11.69%) Windows Server 2012
7 28 (6.06%) Windows Vista
8 18 (3.90%) Linux
9 16 (3.46%) Mac OS X
10 15 (3.25%) Windows 2000 Server
11 11 (2.38%) Apple iOS
12 10 (2.16%) Android
12 10 (2.16%) AIX
13 8 (1.73%) UNIX
14 3 (0.65%) NetWare
14 3 (0.65%) Red Hat Enterprise Linux
15 2 (0.43%) Solaris
16 1 (0.22%) Windows 2000
16 1 (0.22%) Mac OS
Processes & Methodologies
1 88 (19.05%) ITIL
2 16 (3.46%) Service Management
2 16 (3.46%) Problem Management
3 15 (3.25%) CRM
4 14 (3.03%) Time Management
5 12 (2.60%) Software Testing
6 11 (2.38%) Incident Management
6 11 (2.38%) ITSM
7 10 (2.16%) Service Delivery
8 9 (1.95%) ERP
8 9 (1.95%) Document Management
9 8 (1.73%) Mobile Device Management
10 7 (1.52%) Line Management
11 6 (1.30%) Software Deployment
11 6 (1.30%) Microsoft Office Automation
11 6 (1.30%) Office Automation
12 5 (1.08%) Information Assurance
12 5 (1.08%) Security Testing
13 4 (0.87%) Logistics
13 4 (0.87%) Data Security
Programming Languages
1 33 (7.14%) SQL
2 17 (3.68%) C
3 3 (0.65%) VB
3 3 (0.65%) PowerShell
4 1 (0.22%) VB6
4 1 (0.22%) C#
4 1 (0.22%) Java
4 1 (0.22%) JavaScript
Qualifications
1 67 (14.50%) Microsoft Certification
2 54 (11.69%) Degree
3 42 (9.09%) MCP
4 37 (8.01%) MCITP
5 35 (7.58%) MCSE
6 27 (5.84%) MCSA
7 22 (4.76%) CCNA
7 22 (4.76%) Cisco Certification
8 20 (4.33%) ITIL Certification
9 11 (2.38%) MCTS
10 7 (1.52%) SC Cleared
10 7 (1.52%) Security Cleared
10 7 (1.52%) HND
11 6 (1.30%) MOS
12 5 (1.08%) HNC
13 4 (0.87%) A+ Certification
13 4 (0.87%) ITIL Foundation Certificate
14 1 (0.22%) Citrix Certification
Quality Assurance & Compliance
1 83 (17.97%) SLA
2 2 (0.43%) JSP 440
System Software
1 216 (46.75%) Active Directory
2 32 (6.93%) Hyper-V
3 25 (5.41%) VMware Infrastructure
4 15 (3.25%) XenApp
5 4 (0.87%) vSphere
5 4 (0.87%) Terminal Services
5 4 (0.87%) VMware ESX
6 3 (0.65%) XenDesktop
7 1 (0.22%) BitLocker
7 1 (0.22%) Firmware
Systems Management
1 19 (4.11%) SCCM
2 8 (1.73%) SCOM
3 5 (1.08%) Tivoli
4 3 (0.65%) MOM
4 3 (0.65%) Systems Management Server (SMS)
5 2 (0.43%) Norton AntiVirus
5 2 (0.43%) Backup Exec
6 1 (0.22%) WSUS
6 1 (0.22%) MAILsweeper
6 1 (0.22%) DameWare
6 1 (0.22%) McAfee ePO
6 1 (0.22%) Opscode Chef
6 1 (0.22%) AirWatch
Vendors
1 252 (54.55%) Microsoft
2 78 (16.88%) Citrix
3 41 (8.87%) VMware
4 21 (4.55%) HP
5 18 (3.90%) Apple
6 17 (3.68%) Cisco
7 11 (2.38%) Adobe
8 9 (1.95%) SAP
8 9 (1.95%) Hummingbird
9 8 (1.73%) OpenText
9 8 (1.73%) Meridio
10 7 (1.52%) Bloomberg
11 5 (1.08%) Reuters
11 5 (1.08%) LANDesk
11 5 (1.08%) MobileIron
12 4 (0.87%) ServiceNow
12 4 (0.87%) Polycom
12 4 (0.87%) Symantec
12 4 (0.87%) Sage
12 4 (0.87%) Mitel
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Salary: £18000 - £22000 per annum + Benefits
Posted: 14 hours ago
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Salary: £18000 - £25000 per annum + benefits, certifications, perks!
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City of London
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Salary: £18000 - £25000 per annum + benefits, certifications, perks!
Posted: 23 hours ago
Stevenage, Hertfordshire
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Salary: £25000 - £30000 per annum + good benefits
Posted: Yesterday
Brentwood, Essex
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Salary: £17000 - £24000 per annum + Benefits
Posted: 2 days ago
Brighton, East Sussex
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Salary: £20000 - £26000 per annum
Posted: 4 days ago
London
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Salary: £25000 - £30000 per annum + Benefits
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Salary: £18000 per annum
Posted: 5 days ago
Buckinghamshire
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Salary: Up to £35,000 per annum plus Bonus, Health Care Scheme & Contributory
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Bristol
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Salary: £25000 - £27000 per annum + competitive
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Farnborough
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