The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 550 577 578
Rank change year-on-year
+27 +1
Permanent jobs requiring a Help Desk Support 338 309 324
As % of all permanent IT jobs located in England 0.32% 0.31% 0.29%
As % of the Job Titles category 0.34% 0.33% 0.31%
Number of salaries quoted 293 295 300
Average salary £23,200 £21,250 £22,000
Average salary % change year-on-year
+9.17% -3.40%
90% offered a salary of more than £17,050 £17,000 £17,000
10% offered a salary of more than £32,000 £26,500 £31,700
UK excluding London average salary £22,000 £20,500 £20,000
% change year-on-year
+7.31% +2.50%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100712 94189 105607
As % of all permanent IT jobs located in England 94.39% 94.23% 95.26%
Number of salaries quoted 82348 79093 90842
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 22 September 2014.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +6 107 £21,250 -1.73% 14
London +2 96 £26,500 +15.21% 5
South West -5 47 £23,000 -4.16% 3
East of England +6 40 £23,000 +10.84% 4
North West -18 19 £22,500 +32.35% 5
East Midlands -9 10 £19,000 -8.43%
West Midlands -11 10 £21,450 +19.16% 2
Yorkshire -65 9 £24,000 +33.33% 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 491 (73.50%) Windows
2 353 (52.84%) Active Directory
3 327 (48.95%) MS Office
4 314 (47.01%) Microsoft
5 248 (37.13%) MS Excel
6 205 (30.69%) Windows 7
7 184 (27.54%) Windows XP
8 180 (26.95%) ITIL
9 146 (21.86%) MS Exchange
10 124 (18.56%) Windows Server 2008
11 119 (17.81%) Windows Server 2003
12 113 (16.92%) Degree
13 106 (15.87%) Citrix
14 97 (14.52%) TCP/IP
15 80 (11.98%) SLA
16 77 (11.53%) VMware
17 69 (10.33%) Law
17 69 (10.33%) Blackberry
18 66 (9.88%) Finance
19 64 (9.58%) Microsoft Certification
20 57 (8.53%) SQL Server
20 57 (8.53%) Firewall
21 55 (8.23%) Windows 8
22 53 (7.93%) Windows Vista
23 52 (7.78%) DHCP
24 51 (7.63%) DNS
25 49 (7.34%) Legal
26 48 (7.19%) VPN
27 45 (6.74%) Windows Server 2012
28 43 (6.44%) Apple

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 146 (21.86%) MS Exchange
2 42 (6.29%) Exchange Server 2007
3 36 (5.39%) Exchange Server 2010
4 35 (5.24%) Blackberry Enterprise Server
5 27 (4.04%) WorkSite
6 23 (3.44%) SharePoint
7 17 (2.54%) Exchange Server 2013
8 14 (2.10%) IBM Notes
8 14 (2.10%) Exchange Server 2003
9 11 (1.65%) IIS
10 7 (1.05%) Exchange Server 2000
11 5 (0.75%) Lync
11 5 (0.75%) SharePoint 2010
11 5 (0.75%) Lotus Domino
12 2 (0.30%) CMS
12 2 (0.30%) SharePoint 2013
13 1 (0.15%) Office Communications Server
13 1 (0.15%) Apache
13 1 (0.15%) Tomcat
Applications
1 327 (48.95%) MS Office
2 248 (37.13%) MS Excel
3 29 (4.34%) MS PowerPoint
4 2 (0.30%) QuarkXPress
5 1 (0.15%) SketchUp
5 1 (0.15%) Spreadsheet
5 1 (0.15%) Revit
5 1 (0.15%) InfoPath
5 1 (0.15%) Acrobat
5 1 (0.15%) AutoCAD
5 1 (0.15%) MS Project
5 1 (0.15%) MS Visio
Business Applications
1 4 (0.60%) SAP Business One
2 3 (0.45%) Remedy ITSM
2 3 (0.45%) Dynamics NAV
2 3 (0.45%) Dynamics AX
2 3 (0.45%) Dynamics GP
2 3 (0.45%) Agresso
3 1 (0.15%) Magento
3 1 (0.15%) SAP BPC
3 1 (0.15%) Fredhopper
3 1 (0.15%) SAP Oil and Gas
3 1 (0.15%) SAP SD
Cloud Services
1 6 (0.90%) Office 365
2 2 (0.30%) Google Apps
3 1 (0.15%) Cloud Computing
3 1 (0.15%) SaaS
Communications & Networking
1 97 (14.52%) TCP/IP
2 57 (8.53%) Firewall
3 52 (7.78%) DHCP
4 51 (7.63%) DNS
5 48 (7.19%) VPN
6 35 (5.24%) LAN
6 35 (5.24%) WAN
7 33 (4.94%) VoIP
8 20 (2.99%) Wireless
9 17 (2.54%) Internet
10 8 (1.20%) IP Telephony
11 7 (1.05%) VLAN
11 7 (1.05%) Broadband
12 6 (0.90%) SAN
12 6 (0.90%) Cisco IOS
13 5 (0.75%) Structured Cabling
14 4 (0.60%) ADSL
14 4 (0.60%) HTTP
15 2 (0.30%) SMTP
15 2 (0.30%) HTTPS
Database & Business Intelligence
1 57 (8.53%) SQL Server
2 5 (0.75%) SQL Server 2012
2 5 (0.75%) SQL Server 2008
2 5 (0.75%) SQL Server 2005
3 3 (0.45%) SQL Server 2000
3 3 (0.45%) MS Access
4 1 (0.15%) Oracle Database
4 1 (0.15%) Oracle Database 11g
4 1 (0.15%) SAP BW
4 1 (0.15%) MySQL
4 1 (0.15%) Crystal Reports
4 1 (0.15%) Oracle Database 10g
General
1 69 (10.33%) Law
2 66 (9.88%) Finance
3 49 (7.34%) Legal
4 26 (3.89%) Retail
5 15 (2.25%) Manufacturing
5 15 (2.25%) Telecoms
6 14 (2.10%) Banking
7 7 (1.05%) Marketing
7 7 (1.05%) Publishing
8 5 (0.75%) German Language
9 4 (0.60%) Advertising
9 4 (0.60%) Investment Banking
10 2 (0.30%) Front Office
10 2 (0.30%) French Language
10 2 (0.30%) Spanish Language
10 2 (0.30%) Private Banking
11 1 (0.15%) Japanese Language
11 1 (0.15%) Mandarin Language
11 1 (0.15%) Back Office
11 1 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (1.20%) HTML
2 5 (0.75%) .NET
3 4 (0.60%) ASP.NET
4 3 (0.45%) COM
4 3 (0.45%) XML
5 2 (0.30%) CSS
6 1 (0.15%) WCF
6 1 (0.15%) Oracle Fusion
6 1 (0.15%) Middleware
6 1 (0.15%) Web Services
Miscellaneous
1 69 (10.33%) Blackberry
2 38 (5.69%) Mathematics
3 27 (4.04%) Analytical Skills
4 15 (2.25%) EPoS
5 14 (2.10%) Client/Server
5 14 (2.10%) iPhone
6 13 (1.95%) iPad
7 10 (1.50%) Video Conferencing
8 8 (1.20%) Computer Science
9 6 (0.90%) NHS
10 4 (0.60%) AS400
10 4 (0.60%) PACS
11 3 (0.45%) CMDB
12 2 (0.30%) Thin Client
12 2 (0.30%) IVR
12 2 (0.30%) iSeries
12 2 (0.30%) Wiki
12 2 (0.30%) Fat Client
12 2 (0.30%) User Experience
13 1 (0.15%) Xbox
Operating Systems
1 491 (73.50%) Windows
2 205 (30.69%) Windows 7
3 184 (27.54%) Windows XP
4 124 (18.56%) Windows Server 2008
5 119 (17.81%) Windows Server 2003
6 55 (8.23%) Windows 8
7 53 (7.93%) Windows Vista
8 45 (6.74%) Windows Server 2012
9 24 (3.59%) Linux
10 18 (2.69%) Windows 2000 Server
11 12 (1.80%) Mac OS X
11 12 (1.80%) UNIX
12 9 (1.35%) Apple iOS
13 8 (1.20%) Windows 2000
13 8 (1.20%) Ubuntu
13 8 (1.20%) CentOS
14 7 (1.05%) Red Hat Enterprise Linux
14 7 (1.05%) Android
14 7 (1.05%) SUSE
14 7 (1.05%) Debian
Processes & Methodologies
1 180 (26.95%) ITIL
2 37 (5.54%) Service Management
3 36 (5.39%) Incident Management
4 32 (4.79%) Disaster Recovery
5 24 (3.59%) Change Control
6 20 (2.99%) Problem Management
7 19 (2.84%) Time Management
7 19 (2.84%) CRM
8 15 (2.25%) Service Delivery
8 15 (2.25%) Asset Management
8 15 (2.25%) Document Management
9 14 (2.10%) Project Management
10 12 (1.80%) E-Commerce
10 12 (1.80%) Risk Management
11 11 (1.65%) Software Distribution
12 10 (1.50%) ITIL V3
13 9 (1.35%) Mentoring
13 9 (1.35%) ITSM
14 7 (1.05%) Workflow
15 6 (0.90%) Software Deployment
Programming Languages
1 41 (6.14%) SQL
2 7 (1.05%) C
3 5 (0.75%) JavaScript
4 4 (0.60%) C#
4 4 (0.60%) Java
5 3 (0.45%) T-SQL
6 2 (0.30%) VB.NET
6 2 (0.30%) PowerHouse
7 1 (0.15%) Python
Qualifications
1 113 (16.92%) Degree
2 64 (9.58%) Microsoft Certification
3 39 (5.84%) MCSE
4 35 (5.24%) MCITP
5 30 (4.49%) MCP
6 24 (3.59%) A+ Certification
7 22 (3.29%) ITIL Foundation Certificate
8 15 (2.25%) Cisco Certification
8 15 (2.25%) CCNA
9 11 (1.65%) Security Cleared
10 10 (1.50%) ITIL Certification
10 10 (1.50%) MCSA
11 8 (1.20%) HND
11 8 (1.20%) SC Cleared
12 7 (1.05%) MCDST
13 6 (0.90%) Network+ Certification
14 2 (0.30%) CEH
14 2 (0.30%) ACSP
14 2 (0.30%) GNVQ
15 1 (0.15%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 80 (11.98%) SLA
2 4 (0.60%) ISO/IEC 27001
3 1 (0.15%) QA
3 1 (0.15%) Sarbanes-Oxley
System Software
1 353 (52.84%) Active Directory
2 37 (5.54%) VMware Infrastructure
3 21 (3.14%) Hyper-V
4 12 (1.80%) Terminal Services
5 9 (1.35%) XenApp
6 2 (0.30%) vSphere
7 1 (0.15%) XenServer
7 1 (0.15%) XenDesktop
7 1 (0.15%) VMware ESXi
Systems Management
1 22 (3.29%) SCCM
2 12 (1.80%) Backup Exec
3 9 (1.35%) Norton AntiVirus
4 4 (0.60%) Systems Management Server (SMS)
4 4 (0.60%) ServiceCenter
5 3 (0.45%) Symantec Enterprise Vault
5 3 (0.45%) Tivoli
6 2 (0.30%) Cisco UCCX
7 1 (0.15%) Tivoli Storage Manager
7 1 (0.15%) MAILsweeper
Vendors
1 314 (47.01%) Microsoft
2 106 (15.87%) Citrix
3 77 (11.53%) VMware
4 43 (6.44%) Apple
5 40 (5.99%) Cisco
6 23 (3.44%) SAP
7 17 (2.54%) HP
8 15 (2.25%) Remedy
9 14 (2.10%) Lotus
10 12 (1.80%) Oracle
11 11 (1.65%) Symantec
12 10 (1.50%) Avaya
12 10 (1.50%) ServiceNow
13 9 (1.35%) Red Hat
14 8 (1.20%) Adobe
15 7 (1.05%) LANDesk
16 5 (0.75%) McAfee
17 4 (0.60%) Sophos
17 4 (0.60%) Sage
17 4 (0.60%) Bloomberg
Chertsey, Surrey
Newton Blue
Salary: £19000 - £21000 per annum + benefits. 35 hour week
Posted: 2 hours ago
Staines, Middlesex
Newton Blue
Salary: £19000 - £21000 per annum + benefits. 35 hour week
Posted: 2 hours ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 2 days ago
London
Tableau Software
Posted: 2 days ago
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 3 days ago
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum £25k - £30k + benefits
Posted: 3 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 4 days ago
Stockport, Cheshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + bens
Posted: 4 days ago
Central London / West End
World First
Salary: From £26,000 to £30,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £27000 per annum + Benefits
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 4 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 5 days ago
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £15000 - £16000 per annum + Excellent Benefits
Posted: 5 days ago
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 5 days ago
Wokingham, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 5 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum + on call allowance
Posted: 6 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £22000 per annum
Posted: 6 days ago