The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 516 589 595
Rank change year-on-year
+73 +6
Permanent jobs requiring a Help Desk Support 393 285 292
As % of all permanent IT jobs located in England 0.38% 0.28% 0.27%
As % of the Job Titles category 0.40% 0.30% 0.28%
Number of salaries quoted 344 275 270
Average salary £22,500 £22,500 £22,500
90% offered a salary of more than £17,000 £18,050 £17,000
10% offered a salary of more than £29,000 £30,900 £30,000
UK excluding London average salary £21,500 £21,920 £20,500
% change year-on-year
-1.91% +6.92%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98061 95266 102493
As % of all permanent IT jobs located in England 94.68% 94.72% 95.25%
Number of salaries quoted 82304 78117 89013
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 24 December 2014.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 125 £26,000 -5.45% 9
South East +6 103 £21,500 -4.44% 5
South West +11 49 £22,500 +11.54%
East of England +5 47 £20,000 -13.97% 3
North West -18 25 £20,000 - 5
Yorkshire -4 22 £20,500 +2.50% 1
East Midlands +22 12 £18,500 -11.90%
West Midlands -22 10 £20,000 - 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 515 (70.64%) Windows
2 355 (48.70%) Microsoft
3 340 (46.64%) Active Directory
4 313 (42.94%) MS Office
5 266 (36.49%) MS Excel
6 203 (27.85%) Windows 7
7 197 (27.02%) ITIL
8 192 (26.34%) Windows XP
9 137 (18.79%) MS Exchange
9 137 (18.79%) Windows Server 2008
10 126 (17.28%) Windows Server 2003
11 110 (15.09%) TCP/IP
12 107 (14.68%) Degree
13 97 (13.31%) SLA
14 95 (13.03%) Citrix
15 93 (12.76%) Finance
16 91 (12.48%) VMware
17 86 (11.80%) Firewall
18 72 (9.88%) DNS
19 70 (9.60%) VPN
20 63 (8.64%) Windows Server 2012
21 59 (8.09%) Windows Vista
22 58 (7.96%) Microsoft Certification
22 58 (7.96%) Law
23 57 (7.82%) DHCP
24 54 (7.41%) Legal
25 51 (7.00%) Exchange Server 2007
26 49 (6.72%) WAN
27 48 (6.58%) SQL Server
27 48 (6.58%) MS PowerPoint

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 137 (18.79%) MS Exchange
2 51 (7.00%) Exchange Server 2007
3 47 (6.45%) Exchange Server 2010
4 24 (3.29%) WorkSite
5 21 (2.88%) SharePoint
6 18 (2.47%) Blackberry Enterprise Server
7 11 (1.51%) Exchange Server 2003
7 11 (1.51%) IBM Notes
7 11 (1.51%) Exchange Server 2013
8 8 (1.10%) CMS
9 6 (0.82%) Lync
10 3 (0.41%) Lotus Domino
10 3 (0.41%) IIS
11 2 (0.27%) SharePoint 2010
Applications
1 313 (42.94%) MS Office
2 266 (36.49%) MS Excel
3 48 (6.58%) MS PowerPoint
4 2 (0.27%) MS Project
4 2 (0.27%) MS Visio
4 2 (0.27%) Acrobat
5 1 (0.14%) Adobe Creative Suite
Business Applications
1 9 (1.23%) SAP Business One
2 4 (0.55%) Dynamics AX
2 4 (0.55%) Dynamics GP
2 4 (0.55%) Agresso
2 4 (0.55%) Dynamics NAV
3 3 (0.41%) SAP BPC
4 2 (0.27%) SAP SD
5 1 (0.14%) SAP Oil and Gas
5 1 (0.14%) Dynamics CRM
5 1 (0.14%) Remedy ITSM
Cloud Services
1 18 (2.47%) Office 365
2 8 (1.10%) SaaS
3 3 (0.41%) Google Apps
4 2 (0.27%) Cloud Computing
4 2 (0.27%) PaaS
4 2 (0.27%) IaaS
Communications & Networking
1 110 (15.09%) TCP/IP
2 86 (11.80%) Firewall
3 72 (9.88%) DNS
4 70 (9.60%) VPN
5 57 (7.82%) DHCP
6 49 (6.72%) WAN
7 42 (5.76%) LAN
8 21 (2.88%) VoIP
9 20 (2.74%) Internet
10 14 (1.92%) SAN
10 14 (1.92%) Wireless
11 10 (1.37%) IP Telephony
11 10 (1.37%) Wi-Fi
12 8 (1.10%) VLAN
13 4 (0.55%) HTTP
14 3 (0.41%) ADSL
14 3 (0.41%) Broadband
15 2 (0.27%) ISDN
15 2 (0.27%) PBX
15 2 (0.27%) SMTP
Database & Business Intelligence
1 48 (6.58%) SQL Server
2 11 (1.51%) Crystal Reports
3 3 (0.41%) SAP BW
3 3 (0.41%) SQL Server 2000
4 2 (0.27%) MS Access
4 2 (0.27%) SQL Server 2012
5 1 (0.14%) FileMaker
Development Applications
1 1 (0.14%) Team Foundation Server
General
1 93 (12.76%) Finance
2 58 (7.96%) Law
3 54 (7.41%) Legal
4 21 (2.88%) Retail
5 16 (2.19%) Banking
6 14 (1.92%) Telecoms
7 12 (1.65%) Manufacturing
8 7 (0.96%) French Language
9 6 (0.82%) German Language
9 6 (0.82%) Billing
10 5 (0.69%) Advertising
11 4 (0.55%) Investment Banking
11 4 (0.55%) Portuguese Language
12 3 (0.41%) Japanese Language
12 3 (0.41%) Marketing
13 2 (0.27%) Private Banking
13 2 (0.27%) Publishing
13 2 (0.27%) Front Office
14 1 (0.14%) Back Office
14 1 (0.14%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.27%) HTML
2 1 (0.14%) .NET
2 1 (0.14%) ASP.NET
2 1 (0.14%) COM
2 1 (0.14%) Web Services
Miscellaneous
1 47 (6.45%) Blackberry
2 33 (4.53%) Analytical Skills
3 30 (4.12%) Mathematics
4 29 (3.98%) Computer Science
5 10 (1.37%) iPhone
6 9 (1.23%) Client/Server
6 9 (1.23%) EPoS
7 7 (0.96%) Data Structures
8 5 (0.69%) Data Extraction
8 5 (0.69%) NHS
8 5 (0.69%) AS400
9 4 (0.55%) Handset
9 4 (0.55%) Video Conferencing
9 4 (0.55%) Digital Media
10 3 (0.41%) iSeries
10 3 (0.41%) CMDB
10 3 (0.41%) PACS
10 3 (0.41%) Smartphone
11 2 (0.27%) IVR
11 2 (0.27%) iPad
Operating Systems
1 515 (70.64%) Windows
2 203 (27.85%) Windows 7
3 192 (26.34%) Windows XP
4 137 (18.79%) Windows Server 2008
5 126 (17.28%) Windows Server 2003
6 63 (8.64%) Windows Server 2012
7 59 (8.09%) Windows Vista
8 45 (6.17%) Windows 8
9 17 (2.33%) Mac OS X
9 17 (2.33%) Linux
10 13 (1.78%) Windows 2000
11 11 (1.51%) Windows 2000 Server
12 10 (1.37%) UNIX
13 6 (0.82%) Android
14 5 (0.69%) Mac OS
14 5 (0.69%) Apple iOS
15 4 (0.55%) Windows Mobile
15 4 (0.55%) Mac OS X Server
16 1 (0.14%) CentOS
16 1 (0.14%) Red Hat Enterprise Linux
Processes & Methodologies
1 197 (27.02%) ITIL
2 40 (5.49%) Service Management
3 39 (5.35%) Incident Management
4 27 (3.70%) CRM
5 24 (3.29%) Time Management
6 23 (3.16%) Document Management
7 20 (2.74%) Service Delivery
7 20 (2.74%) Disaster Recovery
7 20 (2.74%) Change Control
8 16 (2.19%) ERP
9 15 (2.06%) ITSM
10 13 (1.78%) E-Commerce
11 12 (1.65%) Asset Management
12 11 (1.51%) Risk Management
13 9 (1.23%) Problem Management
14 8 (1.10%) Mentoring
15 7 (0.96%) ITIL V3
15 7 (0.96%) Content Management
15 7 (0.96%) Business Intelligence
16 6 (0.82%) Workflow
Programming Languages
1 42 (5.76%) SQL
2 16 (2.19%) C
3 7 (0.96%) Java
3 7 (0.96%) JavaScript
4 1 (0.14%) C#
4 1 (0.14%) T-SQL
4 1 (0.14%) PowerShell
Qualifications
1 107 (14.68%) Degree
2 58 (7.96%) Microsoft Certification
3 44 (6.04%) MCP
4 38 (5.21%) MCSE
5 30 (4.12%) ITIL Foundation Certificate
6 21 (2.88%) ITIL Certification
7 19 (2.61%) MCITP
8 18 (2.47%) Security Cleared
8 18 (2.47%) A+ Certification
9 16 (2.19%) HND
10 13 (1.78%) SC Cleared
11 12 (1.65%) MCSA
12 5 (0.69%) Cisco Certification
13 4 (0.55%) CCNA
14 3 (0.41%) CISSP
14 3 (0.41%) Network+ Certification
14 3 (0.41%) CCSA
15 2 (0.27%) VMware Certified Professional (VCP)
15 2 (0.27%) HNC
16 1 (0.14%) CCNP
Quality Assurance & Compliance
1 97 (13.31%) SLA
2 4 (0.55%) Sarbanes-Oxley
3 3 (0.41%) ISO/IEC 27001
4 1 (0.14%) ISO 9001
System Software
1 340 (46.64%) Active Directory
2 43 (5.90%) VMware Infrastructure
3 35 (4.80%) Hyper-V
4 11 (1.51%) vSphere
5 10 (1.37%) XenApp
6 9 (1.23%) Terminal Services
7 8 (1.10%) VMware ESXi
8 5 (0.69%) XenDesktop
9 1 (0.14%) Microsoft App-V
9 1 (0.14%) MetaFrame
9 1 (0.14%) Terminal Server
9 1 (0.14%) XenServer
Systems Management
1 15 (2.06%) Backup Exec
2 13 (1.78%) SCCM
3 8 (1.10%) Norton AntiVirus
4 2 (0.27%) Cisco UCCX
4 2 (0.27%) Symantec Enterprise Vault
4 2 (0.27%) WSUS
4 2 (0.27%) Tivoli
5 1 (0.14%) Tivoli Storage Manager
5 1 (0.14%) MOM
5 1 (0.14%) Systems Management Server (SMS)
5 1 (0.14%) McAfee ePO
5 1 (0.14%) SCDPM
Vendors
1 355 (48.70%) Microsoft
2 95 (13.03%) Citrix
3 91 (12.48%) VMware
4 43 (5.90%) Cisco
5 34 (4.66%) Apple
6 28 (3.84%) SAP
7 26 (3.57%) HP
8 15 (2.06%) Oracle
9 14 (1.92%) Sage
9 14 (1.92%) ServiceNow
10 11 (1.51%) Remedy
10 11 (1.51%) Lotus
11 10 (1.37%) Symantec
12 9 (1.23%) LANDesk
13 7 (0.96%) NetSuite
13 7 (0.96%) Mitel
13 7 (0.96%) McAfee
13 7 (0.96%) Business Objects
13 7 (0.96%) Dell
13 7 (0.96%) Adobe
Oldham, Lancashire
Capita
Posted: Yesterday
London
Premier IT
Salary: £26000 - £29000 per annum
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £30,000 per annum depending on experience
Posted: 2 days ago
Ipswich, Suffolk
Connectus
Salary: £20000 - £25000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £28k - 30k per year
Posted: 3 days ago
Brighton, East Sussex
Bluetownonline
Salary: Band 3
Posted: 3 days ago
Oldham
Capita - ITIN
Salary: £18500.00 - £19000.00 per annum
Posted: 5 days ago
Stockport
Applause IT Innovation
Salary: £17000 - £19000 per annum + Pension
Posted: 5 days ago
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: 5 days ago
City, London
Premier Group Recruitment
Salary: £19000 - £20000 per annum + Mobile, Laptop
Posted: 5 days ago
Oldham
Capita - ITIN
Salary: £16000.00 per annum
Posted: 9 days ago
Sheffield
Nigel Frank International Limited - Newcastle
Posted: 9 days ago
Manchester
Blue Town Online
Salary: £20k per year
Posted: 9 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: 17 days ago
London
Hays IT - Uk Posting account
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 20 days ago
London
Applause IT Innovation
Salary: £40000 - £45000 per annum + bonus + benefits
Posted: 23 days ago
London
Computer Futures
Salary: £20000 - £24000 per annum + competitive
Posted: 23 days ago
London, Edware, Barnet, Watford, Harrow, United...
XIST4 IT LIMITED
Salary: £25-27,000 + Bens
Posted: 23 days ago