The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 590 563 593
Rank change year-on-year
-27 +30
Permanent jobs requiring a Help Desk Support 272 323 280
As % of all permanent IT jobs located in England 0.27% 0.31% 0.27%
As % of the Job Titles category 0.29% 0.33% 0.29%
Number of salaries quoted 246 297 257
Average salary £22,500 £23,375 £22,500
Average salary % change year-on-year
-3.74% +3.88%
90% offered a salary of more than £19,000 £18,150 £16,500
10% offered a salary of more than £28,500 £31,500 £31,200
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 27 March 2015.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 98 £26,000 -5.45% 10
South East -17 75 £24,250 +7.77% 8
East of England +5 24 £21,500 +10.25% 3
Yorkshire +11 22 £20,000 -6.97%
South West -26 20 £22,500 -3.22% 4
North West +3 18 £20,000 -6.97% 2
East Midlands +23 8 £22,500 +8.43% 1
West Midlands -45 7 £20,000 -4.76% 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 462 (70.43%) Windows
2 314 (47.87%) Microsoft
3 291 (44.36%) Active Directory
4 260 (39.63%) MS Office
5 220 (33.54%) MS Excel
6 183 (27.90%) Windows 7
7 156 (23.78%) Windows XP
8 154 (23.48%) ITIL
9 118 (17.99%) MS Exchange
9 118 (17.99%) Windows Server 2008
10 95 (14.48%) SLA
11 89 (13.57%) Citrix
12 88 (13.41%) TCP/IP
13 85 (12.96%) Windows Server 2003
14 80 (12.20%) Firewall
14 80 (12.20%) Degree
14 80 (12.20%) Windows 8
15 78 (11.89%) VMware
16 76 (11.59%) Windows Server 2012
17 68 (10.37%) DNS
18 66 (10.06%) Microsoft Certification
19 64 (9.76%) Finance
20 63 (9.60%) VPN
21 58 (8.84%) WAN
22 54 (8.23%) MCP
23 50 (7.62%) Blackberry
23 50 (7.62%) LAN
23 50 (7.62%) Law
24 46 (7.01%) Windows Vista
25 44 (6.71%) Exchange Server 2010

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 118 (17.99%) MS Exchange
2 44 (6.71%) Exchange Server 2007
2 44 (6.71%) Exchange Server 2010
3 25 (3.81%) WorkSite
4 16 (2.44%) Blackberry Enterprise Server
5 14 (2.13%) SharePoint
6 11 (1.68%) Exchange Server 2003
6 11 (1.68%) Exchange Server 2013
7 8 (1.22%) Lync
8 7 (1.07%) Exchange Server 2000
9 4 (0.61%) CMS
10 3 (0.46%) IBM Notes
11 1 (0.15%) IIS
11 1 (0.15%) SharePoint 2013
Applications
1 260 (39.63%) MS Office
2 220 (33.54%) MS Excel
3 42 (6.40%) MS PowerPoint
4 3 (0.46%) MS Project
4 3 (0.46%) Adobe Creative Suite
5 1 (0.15%) InfoPath
5 1 (0.15%) MS Visio
5 1 (0.15%) Acrobat
Business Applications
1 5 (0.76%) Remedy ITSM
2 3 (0.46%) SAP Business One
3 2 (0.30%) SAP BPC
4 1 (0.15%) SAP ERP
4 1 (0.15%) SAP SD
4 1 (0.15%) HiPortfolio
4 1 (0.15%) Dynamics CRM
4 1 (0.15%) SAP CCM
Cloud Services
1 23 (3.51%) Office 365
2 11 (1.68%) SaaS
3 5 (0.76%) PaaS
3 5 (0.76%) IaaS
4 4 (0.61%) Cloud Computing
5 2 (0.30%) Google Apps
Communications & Networking
1 88 (13.41%) TCP/IP
2 80 (12.20%) Firewall
3 68 (10.37%) DNS
4 63 (9.60%) VPN
5 58 (8.84%) WAN
6 50 (7.62%) LAN
7 43 (6.55%) DHCP
8 18 (2.74%) SAN
8 18 (2.74%) Internet
9 14 (2.13%) VoIP
10 13 (1.98%) Wireless
11 12 (1.83%) Wi-Fi
12 7 (1.07%) IP Telephony
12 7 (1.07%) VLAN
13 4 (0.61%) PABX
14 3 (0.46%) PBX
14 3 (0.46%) Broadband
14 3 (0.46%) Extranet
15 2 (0.30%) ADSL
15 2 (0.30%) NAS
Database & Business Intelligence
1 40 (6.10%) SQL Server
2 8 (1.22%) Crystal Reports
3 4 (0.61%) SQL Server 2012
4 2 (0.30%) SAP BW
5 1 (0.15%) SQL Server 2000
5 1 (0.15%) FileMaker
5 1 (0.15%) Oracle Reports
Development Applications
1 2 (0.30%) Team Foundation Server
2 1 (0.15%) JIRA
General
1 64 (9.76%) Finance
2 50 (7.62%) Law
3 31 (4.73%) Legal
4 18 (2.74%) Telecoms
5 16 (2.44%) Retail
6 11 (1.68%) Banking
7 8 (1.22%) Advertising
8 5 (0.76%) Back Office
8 5 (0.76%) Marketing
8 5 (0.76%) French Language
9 4 (0.61%) Billing
10 3 (0.46%) Japanese Language
10 3 (0.46%) Portuguese Language
11 2 (0.30%) German Language
12 1 (0.15%) Korean Language
12 1 (0.15%) Investment Banking
12 1 (0.15%) Local Government
12 1 (0.15%) Mandarin Language
12 1 (0.15%) Multimedia
12 1 (0.15%) Automotive
Libraries, Frameworks & Software Standards
1 5 (0.76%) HTML
2 1 (0.15%) EDI
2 1 (0.15%) MAPI
Miscellaneous
1 50 (7.62%) Blackberry
2 28 (4.27%) Analytical Skills
3 23 (3.51%) Computer Science
4 14 (2.13%) iPhone
5 7 (1.07%) Data Structures
5 7 (1.07%) FMCG
5 7 (1.07%) Mathematics
6 6 (0.91%) Mobile Computing
6 6 (0.91%) iPad
7 5 (0.76%) Digital Media
8 4 (0.61%) New Media
8 4 (0.61%) Open Source
8 4 (0.61%) NHS
8 4 (0.61%) Data Extraction
8 4 (0.61%) Handset
9 3 (0.46%) EPoS
9 3 (0.46%) Video Conferencing
9 3 (0.46%) Smartphone
10 2 (0.30%) Statistics
10 2 (0.30%) Client/Server
Operating Systems
1 462 (70.43%) Windows
2 183 (27.90%) Windows 7
3 156 (23.78%) Windows XP
4 118 (17.99%) Windows Server 2008
5 85 (12.96%) Windows Server 2003
6 80 (12.20%) Windows 8
7 76 (11.59%) Windows Server 2012
8 46 (7.01%) Windows Vista
9 22 (3.35%) Mac OS X
10 18 (2.74%) Linux
11 16 (2.44%) UNIX
11 16 (2.44%) Windows 2000 Server
12 7 (1.07%) Apple iOS
13 6 (0.91%) Windows 2000
14 4 (0.61%) Android
15 3 (0.46%) Mac OS X Server
15 3 (0.46%) AIX
16 2 (0.30%) Mac OS
17 1 (0.15%) Red Hat Enterprise Linux
17 1 (0.15%) Windows Mobile
Processes & Methodologies
1 154 (23.48%) ITIL
2 31 (4.73%) Service Management
3 24 (3.66%) CRM
3 24 (3.66%) Incident Management
4 20 (3.05%) Document Management
4 20 (3.05%) ERP
5 18 (2.74%) Service Delivery
6 13 (1.98%) ITSM
7 11 (1.68%) Problem Management
8 9 (1.37%) Change Control
9 7 (1.07%) E-Commerce
10 6 (0.91%) Risk Management
10 6 (0.91%) Mentoring
11 5 (0.76%) Line Management
11 5 (0.76%) Network Monitoring
11 5 (0.76%) Business Continuity
11 5 (0.76%) Logistics
11 5 (0.76%) Software Testing
11 5 (0.76%) Time Management
12 4 (0.61%) Wealth Management
Programming Languages
1 40 (6.10%) SQL
2 12 (1.83%) C
3 5 (0.76%) PowerShell
4 4 (0.61%) Java
5 3 (0.46%) JavaScript
6 1 (0.15%) PL/SQL
Qualifications
1 80 (12.20%) Degree
2 66 (10.06%) Microsoft Certification
3 54 (8.23%) MCP
4 40 (6.10%) MCSE
5 28 (4.27%) MCITP
6 21 (3.20%) ITIL Certification
7 19 (2.90%) MCSA
8 18 (2.74%) ITIL Foundation Certificate
9 14 (2.13%) A+ Certification
9 14 (2.13%) Cisco Certification
10 13 (1.98%) CCNA
10 13 (1.98%) HND
11 11 (1.68%) Security Cleared
12 9 (1.37%) SC Cleared
12 9 (1.37%) MCTS
13 4 (0.61%) HNC
14 3 (0.46%) MOS
15 2 (0.30%) Network+ Certification
15 2 (0.30%) CCSA
15 2 (0.30%) CISSP
Quality Assurance & Compliance
1 95 (14.48%) SLA
2 3 (0.46%) Sarbanes-Oxley
3 2 (0.30%) ISO/IEC 27001
4 1 (0.15%) QA
4 1 (0.15%) ISO 9000
4 1 (0.15%) ISO 9001
System Software
1 291 (44.36%) Active Directory
2 41 (6.25%) VMware Infrastructure
3 36 (5.49%) Hyper-V
4 17 (2.59%) XenApp
5 12 (1.83%) vSphere
6 8 (1.22%) VMware ESXi
6 8 (1.22%) XenDesktop
7 3 (0.46%) Terminal Services
8 1 (0.15%) Microsoft App-V
8 1 (0.15%) MetaFrame
8 1 (0.15%) Terminal Server
8 1 (0.15%) VirtualBox
8 1 (0.15%) KVM
Systems Management
1 14 (2.13%) SCCM
2 10 (1.52%) Backup Exec
3 8 (1.22%) Tivoli
3 8 (1.22%) MOM
3 8 (1.22%) Systems Management Server (SMS)
4 5 (0.76%) Norton AntiVirus
5 3 (0.46%) WSUS
6 2 (0.30%) McAfee ePO
7 1 (0.15%) SCDPM
7 1 (0.15%) SCOM
7 1 (0.15%) DameWare
Vendors
1 314 (47.87%) Microsoft
2 89 (13.57%) Citrix
3 78 (11.89%) VMware
4 37 (5.64%) HP
5 36 (5.49%) Cisco
6 28 (4.27%) Apple
7 17 (2.59%) Sage
7 17 (2.59%) SAP
8 16 (2.44%) Oracle
9 13 (1.98%) Mitel
10 12 (1.83%) Adobe
11 10 (1.52%) LANDesk
12 9 (1.37%) ServiceNow
12 9 (1.37%) Remedy
12 9 (1.37%) McAfee
13 8 (1.22%) Symantec
14 7 (1.07%) Dell
15 6 (0.91%) Avaya
15 6 (0.91%) BMC
15 6 (0.91%) Altiris
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 2 hours ago
Newcastle Upon Tyne, Tyne and Wear
CV Screen Ltd
Salary: £16k - 17k per year + Pension + Training
Posted: 19 hours ago
Reading, Berkshire
Centric Resource
Salary: From £25,000 to £30,000 per annum plus Bonus
Posted: 21 hours ago
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: Yesterday
City, London
Premier IT
Salary: £25000 - £27000 per annum
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £22000 - £23000 per annum + Pension
Posted: Yesterday
Colchester
Recruitment Genius
Salary: £22000 - £28000 per annum
Posted: 2 days ago
Shrewsbury, Shropshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Cheltenham
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: 2 days ago
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: 2 days ago
Central London / West End
Bluetownonline
Salary: £17k - 20k per year
Posted: 2 days ago
Essex
Ashdown IT
Salary: £25000 per annum
Posted: 3 days ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 3 days ago
Oxfordshire
Tank Recruitment
Salary: £15000 - £23000 per annum
Posted: 3 days ago
Ibstock
Blue Town Online
Posted: 4 days ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £15000 - £18000 per annum + good benefits
Posted: 4 days ago
Croydon, Surrey
CV Screen Ltd
Salary: Up to £23k plus excellent benefits
Posted: 4 days ago
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 4 days ago
London
Information Technology Services
Salary: £25k - 28k per year
Posted: 5 days ago
North London
Hudson IT
Salary: £28000 - £35000 per annum + excellent benefits
Posted: 5 days ago