The statistics below represent IT jobs advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 596 618 498
Rank change year-on-year
+22 -120
Permanent jobs requiring a Help Desk Support 298 322 514
As % of all permanent IT jobs located in England 0.33% 0.32% 0.48%
As % of the Job Titles category 0.34% 0.33% 0.50%
Number of salaries quoted 275 303 452
Median salary £22,500 £22,500 £23,000
Median salary % change year-on-year
- -2.17%
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £32,500 £32,000 £32,400
UK excluding London median salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86678 97318 103001
As % of all permanent IT jobs located in England 96.30% 96.27% 96.41%
Number of salaries quoted 73134 81865 84100
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £69,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 26 September 2016.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +53 110 £24,000 -7.69% 3
South East +18 73 £21,500 -2.27% 10
East of England +14 35 £23,000 - 6
North West +19 25 £21,000 +5.00% 3
Yorkshire +21 17 £20,500 +6.49% 1
West Midlands -5 16 £22,500 -10.08% 1
East Midlands +16 12 £22,000 +22.22%
South West -22 10 £19,500 -9.30% 2
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 September 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 404 (64.85%) Windows
2 340 (54.57%) Active Directory
3 254 (40.77%) Microsoft
4 215 (34.51%) MS Office
5 186 (29.86%) MS Excel
6 172 (27.61%) Windows 7
7 153 (24.56%) ITIL
8 110 (17.66%) Windows Server
9 86 (13.80%) SLA
10 84 (13.48%) Windows XP
11 77 (12.36%) MS Exchange
12 76 (12.20%) Citrix
13 68 (10.91%) Windows 8
13 68 (10.91%) WAN
14 64 (10.27%) Windows Server 2008
14 64 (10.27%) TCP/IP
15 59 (9.47%) Finance
16 58 (9.31%) Degree
17 55 (8.83%) Office 365
18 54 (8.67%) SQL
19 52 (8.35%) LAN
20 51 (8.19%) iManage
21 49 (7.87%) DNS
22 44 (7.06%) VMware
23 43 (6.90%) DHCP
23 43 (6.90%) Windows 10
24 42 (6.74%) Microsoft Certification
25 39 (6.26%) Blackberry
26 38 (6.10%) Windows Server 2012
27 35 (5.62%) Firewall

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (12.36%) MS Exchange
2 34 (5.46%) SharePoint
3 19 (3.05%) Skype for Business
4 16 (2.57%) Exchange Server 2010
5 10 (1.61%) IBM Notes
6 7 (1.12%) Exchange Server 2007
7 6 (0.96%) Exchange Server 2003
7 6 (0.96%) Exchange Server 2013
7 6 (0.96%) IIS
8 5 (0.80%) Blackberry Enterprise Server
9 3 (0.48%) Exchange Server 2000
10 1 (0.16%) SharePoint 2010
Applications
1 215 (34.51%) MS Office
2 186 (29.86%) MS Excel
3 20 (3.21%) MS PowerPoint
4 2 (0.32%) Acrobat
4 2 (0.32%) InfoPath
4 2 (0.32%) MS Visio
4 2 (0.32%) Photoshop
5 1 (0.16%) MS Project
Business Applications
1 7 (1.12%) Eikon
2 2 (0.32%) SAP Oil and Gas
3 1 (0.16%) Dynamics CRM
3 1 (0.16%) Dynamics GP
3 1 (0.16%) Maximo
3 1 (0.16%) Unit4 Business World
Cloud Services
1 55 (8.83%) Office 365
2 9 (1.44%) Amazon AWS
3 8 (1.28%) Microsoft Azure
4 7 (1.12%) Cloud Computing
5 2 (0.32%) Mimecast
6 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 68 (10.91%) WAN
2 64 (10.27%) TCP/IP
3 52 (8.35%) LAN
4 49 (7.87%) DNS
5 43 (6.90%) DHCP
6 35 (5.62%) Firewall
7 29 (4.65%) VoIP
8 16 (2.57%) Internet
9 12 (1.93%) VPN
10 8 (1.28%) SAN
10 8 (1.28%) Wireless
11 6 (0.96%) BGP
11 6 (0.96%) IP Telephony
11 6 (0.96%) OSPF
11 6 (0.96%) Wi-Fi
12 5 (0.80%) Remote Desktop
12 5 (0.80%) WebEx
13 4 (0.64%) Broadband
13 4 (0.64%) SNMP
13 4 (0.64%) VLAN
Database & Business Intelligence
1 29 (4.65%) SQL Server
2 5 (0.80%) MySQL
2 5 (0.80%) SQL Server 2000
2 5 (0.80%) SQL Server 2005
2 5 (0.80%) SQL Server 2008
2 5 (0.80%) SQL Server 2012
3 3 (0.48%) Big Data
4 2 (0.32%) BusinessObjects
4 2 (0.32%) Ingres
4 2 (0.32%) RDBMS
4 2 (0.32%) Relational Database
5 1 (0.16%) Crystal Reports
Development Applications
1 10 (1.61%) JIRA
2 5 (0.80%) Atlassian Bamboo
3 1 (0.16%) Visual Studio
General
1 59 (9.47%) Finance
2 28 (4.49%) Legal
3 22 (3.53%) Law
4 19 (3.05%) Banking
5 16 (2.57%) Telecoms
6 12 (1.93%) Marketing
7 10 (1.61%) Retail
8 6 (0.96%) Automotive
9 5 (0.80%) German Language
10 3 (0.48%) Financial Institution
10 3 (0.48%) French Language
11 2 (0.32%) Billing
11 2 (0.32%) Electronics
11 2 (0.32%) Local Government
11 2 (0.32%) Manufacturing
11 2 (0.32%) Pharmaceutical
12 1 (0.16%) Advertising
Libraries, Frameworks & Software Standards
1 17 (2.73%) .NET
2 12 (1.93%) ASP.NET
3 9 (1.44%) HTML
4 8 (1.28%) ADO.NET
4 8 (1.28%) Web Services
5 3 (0.48%) CSS
6 2 (0.32%) XML
7 1 (0.16%) .NET Framework
Miscellaneous
1 39 (6.26%) Blackberry
2 21 (3.37%) iPhone
3 20 (3.21%) Computer Science
4 19 (3.05%) Analytical Skills
5 18 (2.89%) Management Information System
6 16 (2.57%) iPad
7 13 (2.09%) Fat Client
7 13 (2.09%) Thin Client
8 11 (1.77%) Smartphone
9 9 (1.44%) Video Conferencing
10 7 (1.12%) Driving Licence
11 5 (0.80%) Data Centre
11 5 (0.80%) Replication
11 5 (0.80%) Wiki
12 4 (0.64%) PlayStation
13 3 (0.48%) EPoS
13 3 (0.48%) Fintech
13 3 (0.48%) Handset
13 3 (0.48%) Hedge funds
14 2 (0.32%) PMI
Operating Systems
1 404 (64.85%) Windows
2 172 (27.61%) Windows 7
3 110 (17.66%) Windows Server
4 84 (13.48%) Windows XP
5 68 (10.91%) Windows 8
6 64 (10.27%) Windows Server 2008
7 43 (6.90%) Windows 10
8 38 (6.10%) Windows Server 2012
9 32 (5.14%) Android
10 27 (4.33%) Linux
10 27 (4.33%) Mac OS X
11 26 (4.17%) Windows Server 2003
12 16 (2.57%) Apple iOS
13 11 (1.77%) Windows Phone
14 9 (1.44%) Windows Vista
15 8 (1.28%) Unix
16 3 (0.48%) Mac OS
16 3 (0.48%) Windows 2000 Server
17 2 (0.32%) Red Hat Enterprise Linux
18 1 (0.16%) BlackBerry OS
Processes & Methodologies
1 153 (24.56%) ITIL
2 26 (4.17%) Incident Management
3 24 (3.85%) Service Management
4 15 (2.41%) Problem Management
4 15 (2.41%) Service Delivery
5 14 (2.25%) Change Management
5 14 (2.25%) ITSM
5 14 (2.25%) Time Management
6 13 (2.09%) Mobile Device Management
6 13 (2.09%) Wealth Management
7 11 (1.77%) Root Cause Analysis
8 10 (1.61%) Document Management
8 10 (1.61%) Ticket Management
9 8 (1.28%) Line Management
10 7 (1.12%) Business Intelligence
10 7 (1.12%) Coaching
10 7 (1.12%) ERP
11 6 (0.96%) CRM
11 6 (0.96%) Disaster Recovery
11 6 (0.96%) Workflow
Programming Languages
1 54 (8.67%) SQL
2 17 (2.73%) C#
3 8 (1.28%) VB.NET
4 7 (1.12%) C
4 7 (1.12%) JavaScript
5 6 (0.96%) PL/SQL
6 4 (0.64%) Java
7 3 (0.48%) PowerShell
7 3 (0.48%) VB
8 2 (0.32%) VBScript
9 1 (0.16%) C++
9 1 (0.16%) PHP
9 1 (0.16%) Shell Script
9 1 (0.16%) VBA
Qualifications
1 58 (9.31%) Degree
2 42 (6.74%) Microsoft Certification
3 34 (5.46%) MCP
4 28 (4.49%) ITIL Certification
4 28 (4.49%) MCSE
5 13 (2.09%) Cisco Certification
5 13 (2.09%) MCSA
6 11 (1.77%) CCNA
6 11 (1.77%) MCITP
6 11 (1.77%) MOS
7 10 (1.61%) MCDST
7 10 (1.61%) Security Cleared
8 7 (1.12%) HND
8 7 (1.12%) MCTS
9 4 (0.64%) Citrix Certification
9 4 (0.64%) DV Cleared
9 4 (0.64%) SC Cleared
10 3 (0.48%) A+ Certification
10 3 (0.48%) ITIL Foundation Certificate
11 2 (0.32%) PMI Certification
Quality Assurance & Compliance
1 86 (13.80%) SLA
2 13 (2.09%) QA
3 7 (1.12%) ISO/IEC 20000
4 1 (0.16%) Data Quality
4 1 (0.16%) ISO 9001
System Software
1 340 (54.57%) Active Directory
2 30 (4.82%) VMware Infrastructure
3 21 (3.37%) Hyper-V
4 18 (2.89%) XenApp
5 10 (1.61%) Terminal Services
6 5 (0.80%) VMware ESXi
6 5 (0.80%) vSphere
6 5 (0.80%) XenServer
7 4 (0.64%) XenDesktop
8 3 (0.48%) Virtual Servers
9 2 (0.32%) Citrix Presentation Server
9 2 (0.32%) Virtual Machines
10 1 (0.16%) Terminal Server
Systems Management
1 22 (3.53%) SCCM
2 10 (1.61%) Backup Exec
3 8 (1.28%) Norton AntiVirus
4 5 (0.80%) DameWare
4 5 (0.80%) Microsoft Intune
4 5 (0.80%) Perfmon
4 5 (0.80%) Puppet
5 4 (0.64%) Nagios
5 4 (0.64%) SCOM
6 3 (0.48%) CA Spectrum
6 3 (0.48%) NetBackup
6 3 (0.48%) WSUS
7 2 (0.32%) Casper Suite
8 1 (0.16%) Microsoft Data Protection Manager
Vendors
1 254 (40.77%) Microsoft
2 76 (12.20%) Citrix
3 51 (8.19%) iManage
4 44 (7.06%) VMware
5 31 (4.98%) Cisco
6 16 (2.57%) Apple
7 11 (1.77%) Symantec
8 10 (1.61%) Bloomberg
9 8 (1.28%) FactSet
9 8 (1.28%) Remedy
10 7 (1.12%) Juniper
10 7 (1.12%) Lotus
11 6 (0.96%) Mitel
12 5 (0.80%) Adobe
12 5 (0.80%) Atlassian
12 5 (0.80%) IBM
12 5 (0.80%) Intel Security
13 4 (0.64%) CheckPoint
13 4 (0.64%) Salesforce.com
13 4 (0.64%) ServiceNow
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Negotiable upon experience
Posted: 2 days ago
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 6 days ago
Basildon, Essex
Online Resourcing
Salary: From £20,000 to £25,000 per annum £20,000 - £25,000 per annum dependin
Posted: 2 days ago
Potters Bar, Hertfordshire
Sphere IT
Salary: From £18,500 to £26,000 per annum plus benefits and training
Posted: 3 days ago
Basildon, Essex
Nanotek Limited
Salary: From £18,000 to £22,000 per annum
Posted: 3 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + career progression
Posted: 3 days ago
Oxford, Oxfordshire
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: 5 days ago
Ringwood, Hampshire
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 4 days ago
London
Water Aid
Salary: £0 - £35,000 per year
Posted: 3 days ago
Maidenhead
Fixed Recruitment Ltd
Posted: 3 days ago
Salford
Cathcart Associates
Salary: £20000 - £24000 per annum
Posted: 10 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 12 days ago
Manchester
Cathcart Associates
Salary: £18000 - £20000 per annum
Posted: 17 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £21000 per annum + Benefits
Posted: 19 days ago
Brighton
Bluetown Online LTD
Posted: 18 days ago
Epsom
Client Server
Salary: £20k to £30k + bonus + benefits
Posted: 14 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £32,000 per annum + Bonus + Benefits + Career Progression
Posted: 5 days ago
Epsom
Client Server
Salary: £30k to £35k + benefits
Posted: 12 days ago