The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 571 515 507
Rank change year-on-year
-56 -8
Permanent jobs requiring a Help Desk Support 364 452 442
As % of all permanent IT jobs located in England 0.38% 0.46% 0.46%
As % of the Job Titles category 0.40% 0.48% 0.48%
Number of salaries quoted 335 407 417
Average salary £23,000 £22,957 £22,500
Average salary % change year-on-year
+0.18% +2.03%
90% offered a salary of more than £18,000 £18,500 £18,000
10% offered a salary of more than £31,800 £31,950 £32,500
UK excluding London average salary £21,210 £21,750 £21,500
% change year-on-year
-2.48% +1.16%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
91034 94080 92393
As % of all permanent IT jobs located in England 96.14% 96.46% 96.26%
Number of salaries quoted 77282 78659 75191
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the England region.

Help Desk Support Salary Trend in England

Help Desk Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support across the England region over the 3 months to 5 February 2016.

Help Desk Support Salary Histogram in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -12 134 £27,500 +4.26% 9
South East -22 109 £21,000 -4.54% 12
East of England -6 45 £23,000 +15.00% 6
North West 0 21 £22,500 +17.64% 2
South West -32 21 £18,500 -17.77% 1
West Midlands -10 16 £21,000 -2.32% 1
Yorkshire -4 10 £20,750 -25.89% 5
East Midlands -7 10 £20,750 +3.75% 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 5 February 2016, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 525 (69.72%) Windows
2 363 (48.21%) Active Directory
3 359 (47.68%) Microsoft
4 237 (31.47%) Windows 7
5 219 (29.08%) MS Office
6 205 (27.22%) MS Excel
7 184 (24.44%) Windows Server
8 143 (18.99%) ITIL
9 130 (17.26%) Windows XP
9 130 (17.26%) Citrix
10 109 (14.48%) MS Exchange
11 101 (13.41%) SLA
12 100 (13.28%) Windows Server 2008
13 91 (12.08%) TCP/IP
13 91 (12.08%) Windows 8
14 90 (11.95%) Microsoft Certification
15 85 (11.29%) Degree
16 84 (11.16%) VMware
17 81 (10.76%) Windows Server 2003
17 81 (10.76%) Office 365
18 74 (9.83%) Finance
19 67 (8.90%) DNS
20 66 (8.76%) Windows Server 2012
21 64 (8.50%) SQL
21 64 (8.50%) Firewall
22 63 (8.37%) VMware Infrastructure
23 60 (7.97%) SQL Server
23 60 (7.97%) Law
24 51 (6.77%) LAN
25 50 (6.64%) WAN

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 5 February 2016, IT jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 109 (14.48%) MS Exchange
2 31 (4.12%) SharePoint
3 28 (3.72%) Exchange Server 2010
4 22 (2.92%) Lync
5 14 (1.86%) Exchange Server 2007
6 13 (1.73%) IIS
7 12 (1.59%) Blackberry Enterprise Server
8 10 (1.33%) Exchange Server 2003
8 10 (1.33%) Exchange Server 2013
9 9 (1.20%) IBM Notes
10 7 (0.93%) CMS
11 4 (0.53%) Exchange Server 2000
12 3 (0.40%) SharePoint 2010
Applications
1 219 (29.08%) MS Office
2 205 (27.22%) MS Excel
3 12 (1.59%) MS PowerPoint
4 8 (1.06%) MS Visio
5 7 (0.93%) Spreadsheet
6 3 (0.40%) MS Project
Business Applications
1 8 (1.06%) Dynamics CRM
2 3 (0.40%) Remedy ITSM
3 2 (0.27%) SAP Oil and Gas
Cloud Services
1 81 (10.76%) Office 365
2 12 (1.59%) Google Apps
3 7 (0.93%) SaaS
4 5 (0.66%) Amazon AWS
5 4 (0.53%) Amazon S3
5 4 (0.53%) Microsoft Azure
6 3 (0.40%) Dropbox
7 2 (0.27%) Cloud Computing
7 2 (0.27%) Mimecast
Communications & Networking
1 91 (12.08%) TCP/IP
2 67 (8.90%) DNS
3 64 (8.50%) Firewall
4 51 (6.77%) LAN
5 50 (6.64%) WAN
6 47 (6.24%) DHCP
7 43 (5.71%) VPN
8 37 (4.91%) VoIP
9 35 (4.65%) Internet
10 30 (3.98%) Wireless
11 15 (1.99%) Remote Desktop
11 15 (1.99%) Wi-Fi
12 13 (1.73%) Broadband
13 11 (1.46%) Intranet
14 9 (1.20%) Extranet
14 9 (1.20%) Unified Communications
15 7 (0.93%) HTTPS
15 7 (0.93%) IP Telephony
16 6 (0.80%) ADSL
16 6 (0.80%) SNMP
Database & Business Intelligence
1 60 (7.97%) SQL Server
2 8 (1.06%) RDBMS
2 8 (1.06%) Relational Database
3 6 (0.80%) Ingres
4 3 (0.40%) SQL Server Integration Services
5 2 (0.27%) MS Access
5 2 (0.27%) SQL Server 2008
6 1 (0.13%) Oracle Database
6 1 (0.13%) Oracle Reports
6 1 (0.13%) SQL Server 2005
Development Applications
1 3 (0.40%) Visual Studio
2 1 (0.13%) JIRA
2 1 (0.13%) Oracle Forms
General
1 74 (9.83%) Finance
2 60 (7.97%) Law
3 39 (5.18%) Banking
4 32 (4.25%) Legal
5 26 (3.45%) Investment Banking
6 14 (1.86%) Telecoms
7 11 (1.46%) Retail
8 9 (1.20%) Billing
8 9 (1.20%) Electronics
9 6 (0.80%) Back Office
10 5 (0.66%) French Language
10 5 (0.66%) Pharmaceutical
11 4 (0.53%) Front Office
11 4 (0.53%) German Language
11 4 (0.53%) Manufacturing
12 3 (0.40%) Marketing
13 2 (0.27%) Advertising
13 2 (0.27%) Financial Institution
14 1 (0.13%) Military
14 1 (0.13%) Polish Language
Libraries, Frameworks & Software Standards
1 16 (2.12%) .NET
2 9 (1.20%) ASP.NET
3 8 (1.06%) jQuery
4 3 (0.40%) HTML
5 2 (0.27%) COM
5 2 (0.27%) Web Services
6 1 (0.13%) CSS
Miscellaneous
1 47 (6.24%) Analytical Skills
1 47 (6.24%) Blackberry
2 37 (4.91%) Computer Science
3 33 (4.38%) Driving Licence
4 23 (3.05%) iPad
5 21 (2.79%) Data Centre
6 16 (2.12%) iPhone
7 13 (1.73%) Management Information System
7 13 (1.73%) Video Conferencing
8 9 (1.20%) Mathematics
9 8 (1.06%) Enterprise Software
10 7 (0.93%) Fat Client
10 7 (0.93%) Thin Client
11 6 (0.80%) Hedge funds
12 5 (0.66%) Data Structures
13 4 (0.53%) Clustering
13 4 (0.53%) EPoS
13 4 (0.53%) Smartphone
13 4 (0.53%) Statistics
14 3 (0.40%) Visualisation
Operating Systems
1 525 (69.72%) Windows
2 237 (31.47%) Windows 7
3 184 (24.44%) Windows Server
4 130 (17.26%) Windows XP
5 100 (13.28%) Windows Server 2008
6 91 (12.08%) Windows 8
7 81 (10.76%) Windows Server 2003
8 66 (8.76%) Windows Server 2012
9 37 (4.91%) Android
10 33 (4.38%) Linux
11 19 (2.52%) Apple iOS
11 19 (2.52%) Unix
12 17 (2.26%) Mac OS X
13 16 (2.12%) Windows 10
14 15 (1.99%) Windows Vista
15 11 (1.46%) Windows 2000
16 5 (0.66%) Mac OS
17 4 (0.53%) Windows 2000 Server
18 3 (0.40%) Red Hat Enterprise Linux
19 2 (0.27%) CentOS
Processes & Methodologies
1 143 (18.99%) ITIL
2 45 (5.98%) Service Management
3 42 (5.58%) Incident Management
4 26 (3.45%) Mentoring
4 26 (3.45%) Service Delivery
5 25 (3.32%) CRM
6 23 (3.05%) Time Management
7 21 (2.79%) Problem Management
8 19 (2.52%) ITSM
9 18 (2.39%) Disaster Recovery
10 17 (2.26%) Coaching
11 13 (1.73%) Project Management
12 12 (1.59%) Line Management
13 10 (1.33%) Agile Software Development
13 10 (1.33%) Asset Management
13 10 (1.33%) Web Development
14 9 (1.20%) Logistics
14 9 (1.20%) Root Cause Analysis
14 9 (1.20%) Validation
15 8 (1.06%) Network Monitoring
Programming Languages
1 64 (8.50%) SQL
2 23 (3.05%) C
3 11 (1.46%) PowerShell
4 9 (1.20%) Java
4 9 (1.20%) VB
5 8 (1.06%) C#
6 6 (0.80%) JavaScript
6 6 (0.80%) Shell Script
6 6 (0.80%) T-SQL
7 4 (0.53%) PL/SQL
8 3 (0.40%) VB6
9 2 (0.27%) PHP
9 2 (0.27%) VBA
Qualifications
1 90 (11.95%) Microsoft Certification
2 85 (11.29%) Degree
3 37 (4.91%) MCSE
4 30 (3.98%) CCNA
4 30 (3.98%) Cisco Certification
5 28 (3.72%) MCP
6 25 (3.32%) ITIL Certification
7 24 (3.19%) MCITP
8 23 (3.05%) MCSA
9 12 (1.59%) HND
9 12 (1.59%) MCTS
9 12 (1.59%) Security Cleared
10 9 (1.20%) MCDST
10 9 (1.20%) SC Cleared
11 6 (0.80%) A+ Certification
11 6 (0.80%) DBS Check
11 6 (0.80%) HNC
11 6 (0.80%) MOS
12 5 (0.66%) ITIL Foundation Certificate
13 3 (0.40%) JNCIS
Quality Assurance & Compliance
1 101 (13.41%) SLA
2 3 (0.40%) ISO/IEC 27001
2 3 (0.40%) QA
System Software
1 363 (48.21%) Active Directory
2 63 (8.37%) VMware Infrastructure
3 37 (4.91%) Hyper-V
4 18 (2.39%) Terminal Services
5 14 (1.86%) Terminal Server
6 11 (1.46%) XenApp
7 8 (1.06%) vSphere
8 4 (0.53%) XenServer
9 2 (0.27%) VMware ESXi
9 2 (0.27%) XenDesktop
10 1 (0.13%) Firmware
10 1 (0.13%) Microsoft App-V
Systems Management
1 17 (2.26%) SCCM
2 9 (1.20%) SCOM
3 6 (0.80%) Backup Exec
3 6 (0.80%) Microsoft Data Protection Manager
4 4 (0.53%) Norton AntiVirus
5 3 (0.40%) Tivoli
6 2 (0.27%) Nagios
Vendors
1 359 (47.68%) Microsoft
2 130 (17.26%) Citrix
3 84 (11.16%) VMware
4 49 (6.51%) iManage
5 47 (6.24%) Cisco
6 30 (3.98%) Apple
7 20 (2.66%) HP
8 19 (2.52%) Oracle
9 17 (2.26%) Acronis
10 15 (1.99%) Google
11 13 (1.73%) Trend Micro
12 11 (1.46%) SAP
13 9 (1.20%) Lotus
13 9 (1.20%) Red Hat
13 9 (1.20%) Symantec
14 8 (1.06%) IBM
14 8 (1.06%) Remedy
15 7 (0.93%) CheckPoint
15 7 (0.93%) WatchGuard
16 6 (0.80%) ServiceNow
City, London
Harrington Starr
Salary: £27000 - £33000 per annum
Posted: 5 hours ago
London
Joseph Harry Ltd
Salary: £28000 - £35000 per annum + Bonus + Pension
Posted: 7 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £21000 Per Annum
Posted: 20 hours ago
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: 20 hours ago
City, London
Oscar
Salary: £26000 - £35000 per annum
Posted: 21 hours ago
Nottingham, Nottinghamshire
Searchability
Salary: £18000 per annum
Posted: 21 hours ago
London
Bluetownonline
Salary: £23000 - £26000 per annum
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: Yesterday
Slough, Berkshire
Vertical IT
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago
City, London
AWD Recruitment
Salary: £18,000 - £22,000 per annum
Posted: 2 days ago
London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 2 days ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £22,000 per annum + Benefits
Posted: 3 days ago
London
Purple Consultancy
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Newbury, Berkshire
People Source Consulting
Salary: £20000 - £30000 per annum + 21% shift bonus + benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: £18.5k - 21.5k per year
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 4 days ago
Leeds, West Yorkshire
AWD Recruitment
Salary: £18,000 - £25,000 + Benefits
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + Bonus and Training
Posted: 6 days ago
Littlehampton, West Sussex
Advanced Energy
Salary: Competitive
Posted: 8 days ago
Borehamwood, Hertfordshire
AWD online
Salary: £20,000 - £25,000 + Benefits + Training
Posted: 11 days ago
East Riding of Yorkshire
Applause IT Ltd
Salary: £18000 - £20000 per annum + Pension, Health Care
Posted: 16 days ago
Oldham
Capita plc
Salary: £18000.00 - £19000.00 per annum
Posted: 17 days ago
Blackburn
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £28000.00 per annum
Posted: 17 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: Competitive Salary Plus Benefits
Posted: 17 days ago
London
Templeton and Partners Limited
Salary: Market related
Posted: 19 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £18500 - £23000 per annum
Posted: 22 days ago
Bristol, Avon
Orchard Computer Services
Salary: Competitive
Posted: 23 days ago
Hassocks, West Sussex
Friday Media Group
Salary: From £25,000 to £30,000 per annum DOE
Posted: 23 days ago
Folkestone, Kent
AWD online
Salary: £17,000 - £22,000 + Benefits
Posted: 24 days ago