The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 371 351 333
Rank change year-on-year
-20 -18
Contract jobs requiring a Help Desk Support 19 39 34
As % of all contract IT jobs located in London 0.091% 0.18% 0.17%
As % of the Job Titles category 0.098% 0.19% 0.19%
Number of daily rates quoted 7 10 13
Average daily rate
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of your Daily Rate
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£158 £109 £130
Average daily rate % change year-on-year
+44.82% -16.34%
90% offered a daily rate of more than £141 £93 £80
10% offered a daily rate of more than £182 £187 £210
UK excluding London average daily rate £125 £123 £108
% change year-on-year
+2.04% +13.95%
Number of hourly rates quoted 7 12 9
Average hourly rate £13.00 £12.75 £12.50
Average hourly rate % change year-on-year
+1.96% +2.00%
90% offered a hourly rate of more than £12.50 £12.50 £8.60
10% offered a hourly rate of more than £21.50 £17.50 £18.90
UK excluding London average hourly rate £13.00 £11.50 £11.58
% change year-on-year
+13.04% -0.69%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19374 20076 18238
As % of all contract IT jobs located in London 92.48% 93.05% 93.07%
Number of daily rates quoted 13538 13608 12452
Average daily rate £450 £425 £430
Average daily rate % change year-on-year
+5.88% -1.16%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 319 384 408
Average hourly rate £18.70 £18.50 £19.00
Average hourly rate % change year-on-year
+1.08% -2.63%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £53.00 £43.63 £42.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +13 3 £143 +35.71% 1
Chessington - 1 £150 -
Croydon - - - -
Uxbridge - - - -
Mayfair - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 5 March 2015, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 57 (79.17%) Windows
2 40 (55.56%) MS Office
3 38 (52.78%) Active Directory
4 37 (51.39%) Microsoft
4 37 (51.39%) Windows 7
5 27 (37.50%) Citrix
6 22 (30.56%) ITIL
7 20 (27.78%) MS Excel
8 17 (23.61%) Blackberry
9 15 (20.83%) Windows Vista
10 13 (18.06%) Internet
10 13 (18.06%) A+ Certification
10 13 (18.06%) MCP
11 12 (16.67%) DHCP
11 12 (16.67%) DNS
11 12 (16.67%) Microsoft Certification
11 12 (16.67%) Reuters
11 12 (16.67%) Bloomberg
11 12 (16.67%) Finance
12 10 (13.89%) Smartphone
12 10 (13.89%) MCDST
12 10 (13.89%) MCITP
12 10 (13.89%) Law
12 10 (13.89%) Fat Client
12 10 (13.89%) Smartcard
12 10 (13.89%) Thin Client
12 10 (13.89%) CQG
12 10 (13.89%) Wireless
12 10 (13.89%) FTP
12 10 (13.89%) SharePoint

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 5 March 2015, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.89%) SharePoint
2 7 (9.72%) WorkSite
3 4 (5.56%) MS Exchange
4 3 (4.17%) IBM Notes
5 1 (1.39%) Blackberry Enterprise Server
5 1 (1.39%) Exchange Server 2010
Applications
1 40 (55.56%) MS Office
2 20 (27.78%) MS Excel
3 2 (2.78%) MS PowerPoint
4 1 (1.39%) Acrobat
4 1 (1.39%) MS Project
4 1 (1.39%) MS Visio
Business Applications
1 1 (1.39%) Eikon
Cloud Services
1 1 (1.39%) Google Apps
1 1 (1.39%) Office 365
Communications & Networking
1 13 (18.06%) Internet
2 12 (16.67%) DHCP
2 12 (16.67%) DNS
3 10 (13.89%) Wireless
3 10 (13.89%) FTP
4 4 (5.56%) VPN
5 3 (4.17%) TCP/IP
6 2 (2.78%) LAN
6 2 (2.78%) VoIP
7 1 (1.39%) WLAN
7 1 (1.39%) WAN
General
1 12 (16.67%) Finance
2 10 (13.89%) Law
3 6 (8.33%) Legal
4 4 (5.56%) Banking
5 3 (4.17%) French Language
5 3 (4.17%) German Language
5 3 (4.17%) Spanish Language
6 1 (1.39%) Back Office
6 1 (1.39%) Telecoms
6 1 (1.39%) Portuguese Language
6 1 (1.39%) Marketing
6 1 (1.39%) Retail
Miscellaneous
1 17 (23.61%) Blackberry
2 10 (13.89%) Smartphone
2 10 (13.89%) Fat Client
2 10 (13.89%) Smartcard
2 10 (13.89%) Thin Client
3 3 (4.17%) iPhone
3 3 (4.17%) iPad
4 2 (2.78%) Analytical Skills
5 1 (1.39%) Data Protection Act
5 1 (1.39%) Video Conferencing
5 1 (1.39%) Hedge funds
Operating Systems
1 57 (79.17%) Windows
2 37 (51.39%) Windows 7
3 15 (20.83%) Windows Vista
4 10 (13.89%) Windows XP
5 8 (11.11%) Windows Server 2008
6 6 (8.33%) Windows Server 2003
7 5 (6.94%) Mac OS
8 2 (2.78%) Windows Server 2012
8 2 (2.78%) Android
8 2 (2.78%) Windows 2000
9 1 (1.39%) Windows Mobile
9 1 (1.39%) Windows 8
Processes & Methodologies
1 22 (30.56%) ITIL
2 5 (6.94%) Service Delivery
3 3 (4.17%) Problem Management
4 2 (2.78%) Service Desk Management
5 1 (1.39%) Service Management
5 1 (1.39%) CRM
5 1 (1.39%) Migration
5 1 (1.39%) Stakeholder Management
5 1 (1.39%) Investment Management
5 1 (1.39%) Time Management
5 1 (1.39%) Data Protection
5 1 (1.39%) Mentoring
Programming Languages
1 1 (1.39%) C
1 1 (1.39%) PowerShell
Qualifications
1 13 (18.06%) A+ Certification
1 13 (18.06%) MCP
2 12 (16.67%) Microsoft Certification
3 10 (13.89%) MCDST
3 10 (13.89%) MCITP
4 3 (4.17%) MOS
4 3 (4.17%) Degree
5 2 (2.78%) MCSE
6 1 (1.39%) HND
6 1 (1.39%) Security Cleared
Quality Assurance & Compliance
1 6 (8.33%) SLA
System Software
1 38 (52.78%) Active Directory
2 4 (5.56%) VMware Infrastructure
3 1 (1.39%) Terminal Services
Systems Management
1 3 (4.17%) SCSM
2 1 (1.39%) SCCM
2 1 (1.39%) Symantec Endpoint Protection
Vendors
1 37 (51.39%) Microsoft
2 27 (37.50%) Citrix
3 12 (16.67%) Reuters
3 12 (16.67%) Bloomberg
4 10 (13.89%) CQG
5 6 (8.33%) VMware
6 4 (5.56%) Altiris
6 4 (5.56%) Apple
7 3 (4.17%) Intel
8 2 (2.78%) Cisco
8 2 (2.78%) HP
8 2 (2.78%) Nokia
8 2 (2.78%) Lotus
8 2 (2.78%) Interwoven
9 1 (1.39%) Avaya
9 1 (1.39%) Symantec
9 1 (1.39%) McAfee
9 1 (1.39%) SAP
9 1 (1.39%) Nortel
9 1 (1.39%) Adobe
Hayes, Middlesex
@ITS
Rate: £200 per day
Posted: Yesterday
Central London / West End
@ITS
Rate: From £160 to £180 per day
Posted: 2 days ago
London
King & Wood Mallesons
Rate: Competitive
Posted: 9 days ago