The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 358 354 361
Rank change year-on-year
-4 +7
Contract jobs requiring a Help Desk Support 54 35 62
As % of all contract IT jobs located in London 0.22% 0.16% 0.22%
As % of the Job Titles category 0.24% 0.17% 0.24%
Number of daily rates quoted 17 10 19
Average daily rate £148 £104 £160
Average daily rate % change year-on-year
+42.16% -35.15%
90% offered a daily rate of more than £95 £78 £110
10% offered a daily rate of more than £187 £254 £225
UK excluding London average daily rate £125 £100 £138
% change year-on-year
+25.00% -27.27%
Number of hourly rates quoted 16 10 22
Average hourly rate £13.00 £12.50 £13.00
Average hourly rate % change year-on-year
+4.00% -3.84%
90% offered a hourly rate of more than £10.50 £8.80 £12.00
10% offered a hourly rate of more than £17.50 £22.50 £20.00
UK excluding London average hourly rate £12.00 £11.00 £11.50
% change year-on-year
+9.09% -4.34%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 20052 25960
As % of all contract IT jobs located in London 92.58% 92.82% 92.64%
Number of daily rates quoted 15523 13588 16690
Average daily rate £425 £450 £448
Average daily rate % change year-on-year
-5.55% +0.55%
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 404 410 583
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.31 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 18 April 2014.

Help Desk Support Daily Rate Histogram in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -11 9 £165 +29.41% 1
Croydon - 5 £136 -
Enfield - - - -
Ilford - - - -
Wimbledon - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 67 (79.76%) Windows
2 52 (61.90%) MS Office
3 42 (50.00%) Windows 7
4 40 (47.62%) Microsoft
5 37 (44.05%) Windows XP
5 37 (44.05%) Active Directory
6 25 (29.76%) ITIL
7 24 (28.57%) Citrix
8 22 (26.19%) MS Excel
9 21 (25.00%) Blackberry
10 18 (21.43%) Finance
11 17 (20.24%) Windows Server 2008
12 16 (19.05%) Windows Server 2003
13 13 (15.48%) Microsoft Certification
14 12 (14.29%) Windows Vista
15 11 (13.10%) MCP
15 11 (13.10%) Reuters
16 10 (11.90%) MS Exchange
17 9 (10.71%) Banking
17 9 (10.71%) Law
17 9 (10.71%) Adobe
17 9 (10.71%) Bloomberg
18 8 (9.52%) Internet
18 8 (9.52%) Acrobat
18 8 (9.52%) Lotus
18 8 (9.52%) MS Visio
18 8 (9.52%) LAN
18 8 (9.52%) IBM Notes
19 7 (8.33%) SharePoint
19 7 (8.33%) MS Project

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.90%) MS Exchange
2 8 (9.52%) IBM Notes
3 7 (8.33%) SharePoint
4 5 (5.95%) Exchange Server 2010
5 3 (3.57%) SharePoint 2010
5 3 (3.57%) Blackberry Enterprise Server
6 2 (2.38%) Exchange Server 2003
6 2 (2.38%) Exchange Server 2007
6 2 (2.38%) WorkSite
7 1 (1.19%) CMS
Applications
1 52 (61.90%) MS Office
2 22 (26.19%) MS Excel
3 8 (9.52%) Acrobat
3 8 (9.52%) MS Visio
4 7 (8.33%) MS Project
5 4 (4.76%) MS PowerPoint
Business Applications
1 5 (5.95%) Eikon
2 1 (1.19%) Agresso
2 1 (1.19%) Dynamics GP
Communications & Networking
1 8 (9.52%) Internet
1 8 (9.52%) LAN
2 7 (8.33%) Wireless
3 5 (5.95%) DNS
3 5 (5.95%) DHCP
4 4 (4.76%) FTP
4 4 (4.76%) VPN
5 3 (3.57%) TCP/IP
5 3 (3.57%) WAN
6 2 (2.38%) Firewall
6 2 (2.38%) IP Telephony
7 1 (1.19%) Bluetooth
7 1 (1.19%) Intranet
7 1 (1.19%) 3G
7 1 (1.19%) Wi-Fi
Database & Business Intelligence
1 3 (3.57%) SQL Server
2 1 (1.19%) IDOL
General
1 18 (21.43%) Finance
2 9 (10.71%) Banking
2 9 (10.71%) Law
3 7 (8.33%) Legal
4 3 (3.57%) Retail
5 2 (2.38%) Local Government
6 1 (1.19%) Marketing
6 1 (1.19%) Dutch Language
6 1 (1.19%) General Ledger
6 1 (1.19%) Financial Institution
6 1 (1.19%) Back Office
6 1 (1.19%) Telecoms
6 1 (1.19%) Manufacturing
Miscellaneous
1 21 (25.00%) Blackberry
2 5 (5.95%) Fat Client
2 5 (5.95%) Thin Client
3 4 (4.76%) Smartphone
3 4 (4.76%) Smartcard
3 4 (4.76%) iPhone
4 2 (2.38%) Mainframe
4 2 (2.38%) Client/Server
4 2 (2.38%) iPad
5 1 (1.19%) Video Conferencing
5 1 (1.19%) Data Extraction
5 1 (1.19%) EPoS
5 1 (1.19%) PDA
5 1 (1.19%) Computer Science
5 1 (1.19%) Management Information System
5 1 (1.19%) AS400
5 1 (1.19%) IVR
Operating Systems
1 67 (79.76%) Windows
2 42 (50.00%) Windows 7
3 37 (44.05%) Windows XP
4 17 (20.24%) Windows Server 2008
5 16 (19.05%) Windows Server 2003
6 12 (14.29%) Windows Vista
7 6 (7.14%) Windows 2000
7 6 (7.14%) Windows Server 2012
8 2 (2.38%) Mac OS X
8 2 (2.38%) VME
8 2 (2.38%) Windows 8
9 1 (1.19%) Android
9 1 (1.19%) Apple iOS
Processes & Methodologies
1 25 (29.76%) ITIL
2 5 (5.95%) Document Management
3 4 (4.76%) Time Management
4 3 (3.57%) ITIL V3
5 2 (2.38%) Security Management
5 2 (2.38%) Data Management
5 2 (2.38%) Incident Management
5 2 (2.38%) ITIL V2
5 2 (2.38%) Change Control
6 1 (1.19%) Analytics
6 1 (1.19%) Business Analytics
6 1 (1.19%) Trend Analysis
6 1 (1.19%) Service Management
6 1 (1.19%) Service Delivery
Programming Languages
1 4 (4.76%) SQL
Qualifications
1 13 (15.48%) Microsoft Certification
2 11 (13.10%) MCP
3 6 (7.14%) MCTS
3 6 (7.14%) MCITP
3 6 (7.14%) A+ Certification
4 5 (5.95%) Degree
4 5 (5.95%) MCDST
5 2 (2.38%) MCSE
6 1 (1.19%) Security Cleared
6 1 (1.19%) ACSP
6 1 (1.19%) MCSA
6 1 (1.19%) HNC
6 1 (1.19%) ITIL Certification
6 1 (1.19%) ACTC
Quality Assurance & Compliance
1 2 (2.38%) QA
2 1 (1.19%) Data Quality
System Software
1 37 (44.05%) Active Directory
2 4 (4.76%) VMware Infrastructure
3 1 (1.19%) Hyper-V
3 1 (1.19%) Terminal Services
Systems Management
1 4 (4.76%) SCCM
2 1 (1.19%) MAILsweeper
Vendors
1 40 (47.62%) Microsoft
2 24 (28.57%) Citrix
3 11 (13.10%) Reuters
4 9 (10.71%) Adobe
4 9 (10.71%) Bloomberg
5 8 (9.52%) Lotus
6 7 (8.33%) Cisco
7 6 (7.14%) VMware
7 6 (7.14%) CQG
8 5 (5.95%) Fidessa
9 3 (3.57%) HP
9 3 (3.57%) Kofax
10 2 (2.38%) Open Text
10 2 (2.38%) Novell
10 2 (2.38%) Apple
10 2 (2.38%) Sun
10 2 (2.38%) Cognos
10 2 (2.38%) Kaspersky
10 2 (2.38%) Palantir
10 2 (2.38%) SolarWinds