The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 383 351 350
Rank change year-on-year
-32 -1
Contract jobs requiring a Help Desk Support 31 51 35
As % of all contract IT jobs located in London 0.14% 0.22% 0.16%
As % of the Job Titles category 0.15% 0.24% 0.17%
Number of daily rates quoted 16 16 9
Average daily rate
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£156 £131 £100
Average daily rate % change year-on-year
+19.04% +31.25%
90% offered a daily rate of more than £124 £95 £78
10% offered a daily rate of more than £184 £188 £298
UK excluding London average daily rate £125 £124 £100
% change year-on-year
+1.01% +23.75%
Number of hourly rates quoted 8 16 11
Average hourly rate £16.25 £13.00 £12.50
Average hourly rate % change year-on-year
+25.00% +4.00%
90% offered a hourly rate of more than £12.50 £10.50 £9.00
10% offered a hourly rate of more than £21.15 £17.50 £22.50
UK excluding London average hourly rate £13.00 £12.00 £11.00
% change year-on-year
+8.33% +9.09%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20637 21595 20089
As % of all contract IT jobs located in London 92.39% 92.63% 92.84%
Number of daily rates quoted 14170 15017 13598
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.45%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 369 377 407
Average hourly rate £18.50 £17.50 £19.00
Average hourly rate % change year-on-year
+5.71% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £40.00 £45.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 27 April 2015.

Help Desk Support Daily Rate Histogram in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 8 £128 -22.72% 2
Bromley - 2 - -
Wembley - 1 £95 - 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 27 April 2015, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 43 (71.67%) Windows
2 33 (55.00%) Microsoft
2 33 (55.00%) Active Directory
3 30 (50.00%) Windows 7
4 26 (43.33%) MS Office
5 19 (31.67%) Citrix
6 15 (25.00%) ITIL
7 14 (23.33%) MS Excel
8 12 (20.00%) Blackberry
9 9 (15.00%) Finance
9 9 (15.00%) Windows Vista
10 8 (13.33%) Microsoft Certification
10 8 (13.33%) SLA
11 7 (11.67%) A+ Certification
11 7 (11.67%) DHCP
11 7 (11.67%) DNS
11 7 (11.67%) MCP
11 7 (11.67%) Internet
11 7 (11.67%) Reuters
11 7 (11.67%) Bloomberg
11 7 (11.67%) Windows Server 2008
12 6 (10.00%) Wireless
12 6 (10.00%) Banking
12 6 (10.00%) Law
12 6 (10.00%) Legal
12 6 (10.00%) Windows XP
12 6 (10.00%) MS Exchange
13 5 (8.33%) FTP
13 5 (8.33%) TCP/IP
13 5 (8.33%) SharePoint

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 27 April 2015, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.00%) MS Exchange
2 5 (8.33%) SharePoint
3 3 (5.00%) WorkSite
4 1 (1.67%) Exchange Server 2010
Applications
1 26 (43.33%) MS Office
2 14 (23.33%) MS Excel
3 2 (3.33%) MS PowerPoint
4 1 (1.67%) MS Project
4 1 (1.67%) MS Visio
4 1 (1.67%) Acrobat
Cloud Services
1 2 (3.33%) Office 365
Communications & Networking
1 7 (11.67%) DHCP
1 7 (11.67%) DNS
1 7 (11.67%) Internet
2 6 (10.00%) Wireless
3 5 (8.33%) FTP
3 5 (8.33%) TCP/IP
4 3 (5.00%) LAN
5 2 (3.33%) PBX
5 2 (3.33%) VPN
5 2 (3.33%) Network Security
5 2 (3.33%) Broadband
6 1 (1.67%) ADSL
6 1 (1.67%) ADSL2+
6 1 (1.67%) DSL
6 1 (1.67%) Firewall
6 1 (1.67%) Wi-Fi
6 1 (1.67%) VoIP
6 1 (1.67%) WAN
General
1 9 (15.00%) Finance
2 6 (10.00%) Law
2 6 (10.00%) Legal
2 6 (10.00%) Banking
3 3 (5.00%) Investment Banking
3 3 (5.00%) French Language
3 3 (5.00%) German Language
3 3 (5.00%) Spanish Language
4 2 (3.33%) Telecoms
5 1 (1.67%) Retail
Miscellaneous
1 12 (20.00%) Blackberry
2 5 (8.33%) Thin Client
2 5 (8.33%) Smartcard
2 5 (8.33%) Smartphone
2 5 (8.33%) Fat Client
3 2 (3.33%) Data Integration
3 2 (3.33%) iPad
3 2 (3.33%) Analytical Skills
4 1 (1.67%) NHS
4 1 (1.67%) Hedge funds
4 1 (1.67%) iPhone
4 1 (1.67%) Device Driver
4 1 (1.67%) Handset
Operating Systems
1 43 (71.67%) Windows
2 30 (50.00%) Windows 7
3 9 (15.00%) Windows Vista
4 7 (11.67%) Windows Server 2008
5 6 (10.00%) Windows XP
6 4 (6.67%) Mac OS
7 3 (5.00%) Windows Server 2003
8 2 (3.33%) Windows Server 2012
8 2 (3.33%) Windows 2000
9 1 (1.67%) Mac OS X
Processes & Methodologies
1 15 (25.00%) ITIL
2 4 (6.67%) Service Delivery
3 3 (5.00%) Problem Management
4 2 (3.33%) Software Deployment
4 2 (3.33%) Network Monitoring
5 1 (1.67%) Service Desk Management
5 1 (1.67%) Time Management
5 1 (1.67%) Stakeholder Management
5 1 (1.67%) WFM
5 1 (1.67%) Service Management
Programming Languages
1 1 (1.67%) C
Qualifications
1 8 (13.33%) Microsoft Certification
2 7 (11.67%) A+ Certification
2 7 (11.67%) MCP
3 5 (8.33%) MCDST
3 5 (8.33%) MCITP
4 2 (3.33%) Degree
4 2 (3.33%) MOS
5 1 (1.67%) MCSE
5 1 (1.67%) Security Cleared
Quality Assurance & Compliance
1 8 (13.33%) SLA
System Software
1 33 (55.00%) Active Directory
2 1 (1.67%) Terminal Services
2 1 (1.67%) VMware Infrastructure
Systems Management
1 3 (5.00%) SCSM
2 2 (3.33%) SCCM
Vendors
1 33 (55.00%) Microsoft
2 19 (31.67%) Citrix
3 7 (11.67%) Reuters
3 7 (11.67%) Bloomberg
4 5 (8.33%) CQG
5 4 (6.67%) Apple
6 3 (5.00%) VMware
6 3 (5.00%) Altiris
6 3 (5.00%) HP
6 3 (5.00%) Intel
7 2 (3.33%) Cisco
8 1 (1.67%) SAP
8 1 (1.67%) Adobe
8 1 (1.67%) Interwoven
8 1 (1.67%) SOTI
8 1 (1.67%) Mitel
8 1 (1.67%) Salesforce.com
8 1 (1.67%) Remedy
London
Marcus Donald People
Rate: £90 - £110 per hour
Posted: 11 hours ago