The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 374 390 351
Rank change year-on-year
+16 -39
Contract jobs requiring a Help Desk Support 41 42 73
As % of all contract IT jobs located in London 0.17% 0.17% 0.28%
As % of the Job Titles category 0.18% 0.18% 0.30%
Number of daily rates quoted 26 17 30
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £143 £160
Average daily rate % change year-on-year
+11.88% -10.62%
90% offered a daily rate of more than £107 £120 £123
10% offered a daily rate of more than £215 £184 £300
UK excluding London average daily rate £123 £104 £113
% change year-on-year
+18.35% -8.00%
Number of hourly rates quoted 8 15 23
Average hourly rate £13.88 £14.40 £13.50
Average hourly rate % change year-on-year
-3.64% +6.66%
90% offered a hourly rate of more than £10.70 £13.00 £10.00
10% offered a hourly rate of more than £21.00 £19.50 £21.40
UK excluding London average hourly rate £12.50 £12.00 £12.50
% change year-on-year
+4.16% -4.00%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22549 23350 24613
As % of all contract IT jobs located in London 92.27% 93.05% 93.03%
Number of daily rates quoted 15536 16044 16216
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £274 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £358 £350 £342
% change year-on-year
+2.14% +2.33%
Number of hourly rates quoted 436 442 614
Average hourly rate £17.50 £19.50 £19.50
Average hourly rate % change year-on-year
-10.25% -
90% offered a hourly rate of more than £12.00 £13.00 £12.39
10% offered a hourly rate of more than £44.55 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 16 September 2014.

Help Desk Support Daily Rate Histogram in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +16 11 £161 -10.41% 1
Croydon -1 1 £160 -
Hounslow - 1 £90 -
Enfield - - - -
Wimbledon - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 16 September 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 62 (74.70%) Windows
2 42 (50.60%) MS Office
3 37 (44.58%) Active Directory
4 35 (42.17%) Windows 7
5 31 (37.35%) Microsoft
6 27 (32.53%) Windows XP
7 22 (26.51%) ITIL
8 18 (21.69%) Citrix
9 17 (20.48%) MS Excel
10 16 (19.28%) Windows Server 2008
11 15 (18.07%) Finance
11 15 (18.07%) Blackberry
11 15 (18.07%) Windows Server 2003
12 12 (14.46%) Law
13 10 (12.05%) MS Exchange
14 9 (10.84%) Adobe
14 9 (10.84%) Legal
14 9 (10.84%) Banking
14 9 (10.84%) Windows Vista
15 8 (9.64%) LAN
16 7 (8.43%) Cisco
16 7 (8.43%) Windows 2000
16 7 (8.43%) VMware
16 7 (8.43%) Windows Server 2012
17 6 (7.23%) WorkSite
17 6 (7.23%) MS Project
17 6 (7.23%) MS Visio
17 6 (7.23%) Internet
17 6 (7.23%) Acrobat
18 5 (6.02%) Reuters

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 16 September 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (12.05%) MS Exchange
2 6 (7.23%) WorkSite
3 4 (4.82%) Exchange Server 2010
4 3 (3.61%) IBM Notes
5 2 (2.41%) SharePoint
6 1 (1.20%) Blackberry Enterprise Server
6 1 (1.20%) SharePoint 2010
Applications
1 42 (50.60%) MS Office
2 17 (20.48%) MS Excel
3 6 (7.23%) MS Visio
3 6 (7.23%) Acrobat
3 6 (7.23%) MS Project
4 2 (2.41%) MS PowerPoint
5 1 (1.20%) Spreadsheet
Business Applications
1 2 (2.41%) Agresso
1 2 (2.41%) Oracle EBS R12
1 2 (2.41%) Eikon
2 1 (1.20%) Oracle Financials
2 1 (1.20%) Oracle iProcurement
2 1 (1.20%) Oracle EBS
2 1 (1.20%) Oracle Applications
2 1 (1.20%) Cerner Millennium
Cloud Services
1 1 (1.20%) Google Apps
Communications & Networking
1 8 (9.64%) LAN
2 6 (7.23%) Internet
3 3 (3.61%) VPN
3 3 (3.61%) IP Telephony
4 2 (2.41%) WAN
5 1 (1.20%) DHCP
5 1 (1.20%) FTP
5 1 (1.20%) TCP/IP
5 1 (1.20%) DNS
5 1 (1.20%) Intranet
5 1 (1.20%) 3G
5 1 (1.20%) Wireless
Database & Business Intelligence
1 4 (4.82%) SQL Server
2 1 (1.20%) Oracle Reports
General
1 15 (18.07%) Finance
2 12 (14.46%) Law
3 9 (10.84%) Legal
3 9 (10.84%) Banking
4 2 (2.41%) Retail
4 2 (2.41%) Investment Banking
5 1 (1.20%) General Ledger
5 1 (1.20%) Marketing
Miscellaneous
1 15 (18.07%) Blackberry
2 2 (2.41%) NHS
2 2 (2.41%) Thin Client
2 2 (2.41%) Fat Client
2 2 (2.41%) iPhone
3 1 (1.20%) User Experience
3 1 (1.20%) Analytical Skills
3 1 (1.20%) Video Conferencing
3 1 (1.20%) Smartcard
3 1 (1.20%) Smartphone
Operating Systems
1 62 (74.70%) Windows
2 35 (42.17%) Windows 7
3 27 (32.53%) Windows XP
4 16 (19.28%) Windows Server 2008
5 15 (18.07%) Windows Server 2003
6 9 (10.84%) Windows Vista
7 7 (8.43%) Windows 2000
7 7 (8.43%) Windows Server 2012
8 4 (4.82%) Windows 8
9 3 (3.61%) Android
10 1 (1.20%) Mac OS
10 1 (1.20%) Windows Mobile
Processes & Methodologies
1 22 (26.51%) ITIL
2 4 (4.82%) Incident Management
3 3 (3.61%) ITIL V3
4 2 (2.41%) ITIL V2
4 2 (2.41%) Service Delivery
4 2 (2.41%) Document Management
5 1 (1.20%) Disaster Recovery
5 1 (1.20%) Migration
5 1 (1.20%) ERP
5 1 (1.20%) Service Management
5 1 (1.20%) Investment Management
5 1 (1.20%) Network Management
Programming Languages
1 3 (3.61%) SQL
2 1 (1.20%) VBA
2 1 (1.20%) C
Qualifications
1 5 (6.02%) Degree
2 3 (3.61%) Microsoft Certification
2 3 (3.61%) A+ Certification
3 2 (2.41%) ITIL Certification
3 2 (2.41%) MOS
3 2 (2.41%) MCP
4 1 (1.20%) HND
4 1 (1.20%) MCSE
4 1 (1.20%) MCDST
4 1 (1.20%) MCITP
Quality Assurance & Compliance
1 3 (3.61%) SLA
System Software
1 37 (44.58%) Active Directory
2 4 (4.82%) VMware Infrastructure
Systems Management
1 3 (3.61%) SCCM
Vendors
1 31 (37.35%) Microsoft
2 18 (21.69%) Citrix
3 9 (10.84%) Adobe
4 7 (8.43%) VMware
4 7 (8.43%) Cisco
5 5 (6.02%) Reuters
6 4 (4.82%) Bloomberg
6 4 (4.82%) Altiris
7 3 (3.61%) HP
7 3 (3.61%) Lotus
7 3 (3.61%) Oracle
7 3 (3.61%) Interwoven
8 2 (2.41%) Fidessa
8 2 (2.41%) CQG
8 2 (2.41%) Sage
9 1 (1.20%) Google
9 1 (1.20%) LANDesk
9 1 (1.20%) Wyse
9 1 (1.20%) Apple
9 1 (1.20%) Dell