Help Desk Support Contracts in London
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Help Desk Support
Rank 343 346 384
Rank change year-on-year
+3 +38
Contract jobs requiring a Help Desk Support 34 64 51
As % of all contract IT jobs located in London 0.157% 0.238% 0.161%
As % of the Job Titles category 0.171% 0.257% 0.174%
Number of daily rates quoted 8 12 24
Average daily rate £116 £135 £180
Average daily rate % change year-on-year
-13.56% -25.27%
90% offered a daily rate of more than £86 £111 £110
10% offered a daily rate of more than £318 £160 £224
UK excluding London average daily rate £100 £138 £100
% change year-on-year
-27.27% +37.50%
Number of hourly rates quoted 11 27 17
Average hourly rate £14.50 £14.50 £14.50
90% offered a hourly rate of more than £12.50 £12.00 £11.65
10% offered a hourly rate of more than £25.00 £21.00 £20.40
UK excluding London average hourly rate £11.50 £11.50 £11.00
% change year-on-year
- +4.54%
All Job Titles
London
Contract IT job ads with a match in the
Job Titles category		 19937 24898 29250
As % of all contract IT jobs located in London 92.14% 92.45% 92.53%
Number of daily rates quoted 13430 16056 18793
Average daily rate £450 £440 £475
Average daily rate % change year-on-year
+2.27% -7.36%
90% offered a daily rate of more than £275 £275 £300
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 446 620 684
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £45.00 £41.00 £47.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support across the London region as a proportion of the total demand within the Job Titles category.

London Help Desk Support Jobs Demand Trend

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

London Help Desk Support Daily Rate Trend

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 23 May 2013.

London Help Desk Support Daily Rate Histogram

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

London Help Desk Support Hourly Rate Trend

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 23 May 2013.

London Help Desk Support Hourly Rate Histogram

Help Desk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
City of London +14 6 £128 -5.20%
Chessington - 3 £100 -
Brentford - 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 48 (71.64%) Windows
2 35 (52.24%) MS Office
3 27 (40.30%) Microsoft
3 27 (40.30%) Active Directory
4 22 (32.84%) Windows XP
4 22 (32.84%) Windows 7
5 19 (28.36%) MS Excel
6 17 (25.37%) ITIL
7 12 (17.91%) Law
7 12 (17.91%) Legal
7 12 (17.91%) Citrix
8 10 (14.93%) MS Exchange
8 10 (14.93%) Blackberry
9 9 (13.43%) Finance
9 9 (13.43%) VPN
10 7 (10.45%) HP
10 7 (10.45%) Apple
10 7 (10.45%) LAN
11 6 (8.955%) WAN
11 6 (8.955%) TCP/IP
11 6 (8.955%) Document Management
11 6 (8.955%) Exchange Server 2003
12 5 (7.463%) Windows Vista
12 5 (7.463%) Altiris
12 5 (7.463%) Cisco
12 5 (7.463%) DNS
12 5 (7.463%) Adobe
12 5 (7.463%) Microsoft Certification
12 5 (7.463%) SharePoint
13 4 (5.970%) DHCP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.493%) Web Services
Application Platforms
1 10 (14.93%) MS Exchange
2 6 (8.955%) Exchange Server 2003
3 5 (7.463%) SharePoint
4 4 (5.970%) Exchange Server 2007
4 4 (5.970%) Blackberry Enterprise Server
5 3 (4.478%) SharePoint 2010
5 3 (4.478%) WorkSite
5 3 (4.478%) Lotus Notes
6 2 (2.985%) GroupWise
7 1 (1.493%) Amazon AWS
Applications
1 35 (52.24%) MS Office
2 19 (28.36%) MS Excel
3 3 (4.478%) MS PowerPoint
4 2 (2.985%) MS Visio
4 2 (2.985%) Acrobat
5 1 (1.493%) Google Apps
5 1 (1.493%) Photoshop
Communications & Networking
1 9 (13.43%) VPN
2 7 (10.45%) LAN
3 6 (8.955%) WAN
3 6 (8.955%) TCP/IP
4 5 (7.463%) DNS
5 4 (5.970%) DHCP
6 3 (4.478%) Cisco IOS
6 3 (4.478%) Internet
6 3 (4.478%) VoIP
7 2 (2.985%) PBX
7 2 (2.985%) DMZ
7 2 (2.985%) Intranet
8 1 (1.493%) IP Telephony
8 1 (1.493%) SAN
8 1 (1.493%) ADSL
8 1 (1.493%) Ethernet
8 1 (1.493%) HTTP
Database & Business Intelligence
1 1 (1.493%) IDOL
1 1 (1.493%) FileMaker
General
1 12 (17.91%) Law
1 12 (17.91%) Legal
2 9 (13.43%) Finance
3 2 (2.985%) Banking
3 2 (2.985%) Telecoms
4 1 (1.493%) Pharmaceutical
4 1 (1.493%) Local Government
4 1 (1.493%) French Language
4 1 (1.493%) Marketing
4 1 (1.493%) Retail
4 1 (1.493%) Investment Banking
Miscellaneous
1 10 (14.93%) Blackberry
2 4 (5.970%) Video Conferencing
3 3 (4.478%) iPad
3 3 (4.478%) Smartphone
4 2 (2.985%) Thin Client
4 2 (2.985%) Fat Client
4 2 (2.985%) iPhone
5 1 (1.493%) Management Information System
5 1 (1.493%) EPoS
5 1 (1.493%) Client/Server
Operating Systems
1 48 (71.64%) Windows
2 22 (32.84%) Windows XP
2 22 (32.84%) Windows 7
3 5 (7.463%) Windows Vista
4 4 (5.970%) Windows 2000
5 3 (4.478%) Mac OS
6 2 (2.985%) UNIX
6 2 (2.985%) Mac OS X
6 2 (2.985%) Windows Server 2003
6 2 (2.985%) Apple iOS
7 1 (1.493%) Windows Server 2008
7 1 (1.493%) Android
7 1 (1.493%) Windows NT
7 1 (1.493%) Linux
Processes & Methodologies
1 17 (25.37%) ITIL
2 6 (8.955%) Document Management
3 4 (5.970%) Incident Management
4 3 (4.478%) Workflow
4 3 (4.478%) Asset Management
5 2 (2.985%) Service Management
6 1 (1.493%) Root Cause Analysis
6 1 (1.493%) Service Desk Management
6 1 (1.493%) ITSM
6 1 (1.493%) Business Continuity
6 1 (1.493%) Time Management
6 1 (1.493%) Business Analysis
6 1 (1.493%) PRINCE2
Programming Languages
1 4 (5.970%) SQL
2 3 (4.478%) Java
3 1 (1.493%) C++
3 1 (1.493%) VBA
Qualifications
1 5 (7.463%) Microsoft Certification
2 4 (5.970%) MCP
3 3 (4.478%) Security Cleared
4 2 (2.985%) A+ Certification
4 2 (2.985%) Degree
4 2 (2.985%) CTC Cleared
5 1 (1.493%) ACSP
5 1 (1.493%) SC Cleared
5 1 (1.493%) MCDST
5 1 (1.493%) ACTC
5 1 (1.493%) MCSE
5 1 (1.493%) MCSA
Quality Assurance & Compliance
1 4 (5.970%) SLA
System Software
1 27 (40.30%) Active Directory
2 3 (4.478%) VMware Infrastructure
Systems Management
1 4 (5.970%) Norton AntiVirus
2 2 (2.985%) Backup Exec
3 1 (1.493%) DameWare
3 1 (1.493%) SCCM
3 1 (1.493%) HP Data Protector
3 1 (1.493%) Unicenter
Vendors
1 27 (40.30%) Microsoft
2 12 (17.91%) Citrix
3 7 (10.45%) HP
3 7 (10.45%) Apple
4 5 (7.463%) Altiris
4 5 (7.463%) Cisco
4 5 (7.463%) Adobe
5 4 (5.970%) Bloomberg
5 4 (5.970%) Symantec
6 3 (4.478%) VMware
6 3 (4.478%) Reuters
6 3 (4.478%) Avaya
7 2 (2.985%) Interwoven
7 2 (2.985%) Lotus
7 2 (2.985%) MobileIron
7 2 (2.985%) Bomgar
8 1 (1.493%) Kerio
8 1 (1.493%) NETGEAR
8 1 (1.493%) Google
8 1 (1.493%) FrontRange
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Last Updated Thursday 23 May 2013
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