The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 355 373 350
Rank change year-on-year
+18 -23
Contract jobs requiring a Help Desk Support 44 42 34
As % of all contract IT jobs located in London 0.19% 0.17% 0.16%
As % of the Job Titles category 0.21% 0.19% 0.17%
Number of daily rates quoted 30 19 14
Average daily rate
Keep up to 90%
of your Daily Rate
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£138 £150 £130
Average daily rate % change year-on-year
-8.33% +15.38%
90% offered a daily rate of more than £110 £110 £127
10% offered a daily rate of more than £170 £205 £205
UK excluding London average daily rate £120 £128 £110
% change year-on-year
-5.88% +15.90%
Number of hourly rates quoted 6 11 9
Average hourly rate £12.25 £14.50 £15.00
Average hourly rate % change year-on-year
-15.51% -3.33%
90% offered a hourly rate of more than £10.75 £11.00 £10.00
10% offered a hourly rate of more than £16.25 £20.00 £20.70
UK excluding London average hourly rate £12.00 £12.00 £12.00
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21087 22357 19760
As % of all contract IT jobs located in London 92.24% 93.08% 93.27%
Number of daily rates quoted 15176 15388 13235
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.62% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 396 386 539
Average hourly rate £17.00 £19.50 £20.00
Average hourly rate % change year-on-year
-12.82% -2.50%
90% offered a hourly rate of more than £11.59 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.51 £44.40
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 22 December 2014.

Help Desk Support Daily Rate Histogram in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 10 £158 +26.00% 1
Chessington - 3 £150 -
Croydon - - - -
Mayfair - - - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in London

For the 6 months to 22 December 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 65 (80.25%) Windows
2 43 (53.09%) MS Office
3 42 (51.85%) Active Directory
4 41 (50.62%) Windows 7
5 37 (45.68%) Microsoft
6 30 (37.04%) Citrix
7 21 (25.93%) MS Excel
8 19 (23.46%) ITIL
8 19 (23.46%) Blackberry
9 15 (18.52%) Windows Vista
10 14 (17.28%) Windows XP
10 14 (17.28%) Finance
10 14 (17.28%) Law
11 13 (16.05%) Internet
11 13 (16.05%) Windows Server 2008
12 12 (14.81%) Reuters
12 12 (14.81%) Bloomberg
13 11 (13.58%) MCP
13 11 (13.58%) Microsoft Certification
13 11 (13.58%) A+ Certification
13 11 (13.58%) Windows Server 2003
14 10 (12.35%) SharePoint
14 10 (12.35%) DHCP
14 10 (12.35%) FTP
14 10 (12.35%) DNS
14 10 (12.35%) Thin Client
14 10 (12.35%) Smartcard
14 10 (12.35%) CQG
14 10 (12.35%) Wireless
14 10 (12.35%) MCDST

Help Desk Support
Top Related IT Skills in London by Category

For the 6 months to 22 December 2014, IT contractor jobs across the London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (12.35%) SharePoint
1 10 (12.35%) WorkSite
2 7 (8.64%) MS Exchange
3 3 (3.70%) Exchange Server 2010
3 3 (3.70%) IBM Notes
4 1 (1.23%) Blackberry Enterprise Server
Applications
1 43 (53.09%) MS Office
2 21 (25.93%) MS Excel
3 1 (1.23%) MS Visio
3 1 (1.23%) Acrobat
3 1 (1.23%) MS PowerPoint
3 1 (1.23%) Spreadsheet
3 1 (1.23%) MS Project
Business Applications
1 2 (2.47%) Oracle EBS R12
2 1 (1.23%) Oracle iProcurement
2 1 (1.23%) Eikon
2 1 (1.23%) Oracle Financials
2 1 (1.23%) Agresso
2 1 (1.23%) Oracle EBS
2 1 (1.23%) Oracle Applications
Cloud Services
1 1 (1.23%) Google Apps
Communications & Networking
1 13 (16.05%) Internet
2 10 (12.35%) Wireless
2 10 (12.35%) DHCP
2 10 (12.35%) FTP
2 10 (12.35%) DNS
3 4 (4.94%) VPN
4 3 (3.70%) TCP/IP
4 3 (3.70%) LAN
5 2 (2.47%) VoIP
6 1 (1.23%) WLAN
6 1 (1.23%) WAN
6 1 (1.23%) IP Telephony
Database & Business Intelligence
1 1 (1.23%) Oracle Reports
General
1 14 (17.28%) Finance
1 14 (17.28%) Law
2 9 (11.11%) Legal
3 3 (3.70%) Banking
3 3 (3.70%) French Language
3 3 (3.70%) German Language
3 3 (3.70%) Spanish Language
4 2 (2.47%) Retail
5 1 (1.23%) Marketing
5 1 (1.23%) Portuguese Language
5 1 (1.23%) Back Office
5 1 (1.23%) Telecoms
Miscellaneous
1 19 (23.46%) Blackberry
2 10 (12.35%) Smartphone
2 10 (12.35%) Thin Client
2 10 (12.35%) Smartcard
2 10 (12.35%) Fat Client
3 3 (3.70%) iPhone
4 2 (2.47%) iPad
4 2 (2.47%) Analytical Skills
5 1 (1.23%) Video Conferencing
5 1 (1.23%) Data Protection Act
Operating Systems
1 65 (80.25%) Windows
2 41 (50.62%) Windows 7
3 15 (18.52%) Windows Vista
4 14 (17.28%) Windows XP
5 13 (16.05%) Windows Server 2008
6 11 (13.58%) Windows Server 2003
7 4 (4.94%) Mac OS
8 3 (3.70%) Windows 8
8 3 (3.70%) Windows Server 2012
9 2 (2.47%) Android
9 2 (2.47%) Windows 2000
10 1 (1.23%) Windows Mobile
Processes & Methodologies
1 19 (23.46%) ITIL
2 6 (7.41%) Service Delivery
3 3 (3.70%) Incident Management
3 3 (3.70%) Problem Management
4 2 (2.47%) Service Desk Management
4 2 (2.47%) Migration
5 1 (1.23%) Stakeholder Management
5 1 (1.23%) Document Management
5 1 (1.23%) CRM
5 1 (1.23%) ERP
5 1 (1.23%) Service Management
5 1 (1.23%) Mentoring
5 1 (1.23%) Investment Management
5 1 (1.23%) Time Management
5 1 (1.23%) Data Protection
5 1 (1.23%) Network Management
Programming Languages
1 2 (2.47%) SQL
2 1 (1.23%) VBA
2 1 (1.23%) PowerShell
Qualifications
1 11 (13.58%) MCP
1 11 (13.58%) Microsoft Certification
1 11 (13.58%) A+ Certification
2 10 (12.35%) MCDST
2 10 (12.35%) MCITP
3 3 (3.70%) Degree
4 2 (2.47%) MOS
5 1 (1.23%) Security Cleared
5 1 (1.23%) ITIL Certification
5 1 (1.23%) HND
5 1 (1.23%) MCSE
Quality Assurance & Compliance
1 6 (7.41%) SLA
System Software
1 42 (51.85%) Active Directory
2 4 (4.94%) VMware Infrastructure
3 1 (1.23%) Terminal Services
Systems Management
1 4 (4.94%) SCCM
2 3 (3.70%) SCSM
3 1 (1.23%) Symantec Endpoint Protection
Vendors
1 37 (45.68%) Microsoft
2 30 (37.04%) Citrix
3 12 (14.81%) Reuters
3 12 (14.81%) Bloomberg
4 10 (12.35%) CQG
5 7 (8.64%) Altiris
6 6 (7.41%) VMware
7 4 (4.94%) Apple
8 3 (3.70%) Interwoven
8 3 (3.70%) Intel
8 3 (3.70%) Oracle
9 2 (2.47%) SAP
9 2 (2.47%) Nokia
9 2 (2.47%) Lotus
9 2 (2.47%) HP
10 1 (1.23%) Sage
10 1 (1.23%) Mitel
10 1 (1.23%) Google
10 1 (1.23%) LANDesk
10 1 (1.23%) ServiceNow