The statistics below represent IT contracts advertised across the London region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 405 383 385
Rank change year-on-year
-22 +2
Contract jobs requiring a Help Desk Support 44 53 50
As % of all contract IT jobs located in London 0.19% 0.22% 0.21%
As % of the Job Titles category 0.20% 0.24% 0.22%
Number of daily rates quoted 29 37 30
Median daily rate £128 £150 £165
Median daily rate % change year-on-year
-15.00% -9.09%
90% offered a daily rate of more than £95 £112 £119
10% offered a daily rate of more than £217 £201 £275
UK excluding London median daily rate £175 £150 £118
% change year-on-year
+16.66% +27.65%
Number of hourly rates quoted 11 9 6
Median hourly rate £12.50 £13.50 £13.88
Median hourly rate % change year-on-year
-7.40% -2.70%
90% offered a hourly rate of more than £11.00 £12.10 £12.50
10% offered a hourly rate of more than £15.00 £42.40 £14.00
UK excluding London median hourly rate £12.25 £12.50 £12.50
% change year-on-year
-2.00% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21853 22482 23040
As % of all contract IT jobs located in London 94.93% 94.67% 95.03%
Number of daily rates quoted 15576 15736 15657
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 255 330 442
Median hourly rate £17.50 £18.50 £17.50
Median hourly rate % change year-on-year
-5.40% +5.71%
90% offered a hourly rate of more than £11.00 £12.50 £11.50
10% offered a hourly rate of more than £50.00 £43.50 £42.50
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in London

Help Desk Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the London region.

Help Desk Support Daily Rate Trend in London

Help Desk Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the London region over the 3 months to 25 August 2016.

Help Desk Support Daily Rate Histogram in London

Help Desk Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the London region.

Help Desk Support Hourly Rate Trend in London

Help Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the London region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +31 8 £145 -10.76% 1
Bromley 0 3 - -
Brentford - 2 £145 -
Croydon - 2 £111 -
Ealing - 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 25 August 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Help Desk Support in the job title.

1 48 (69.57%) Windows
2 36 (52.17%) Windows 7
3 32 (46.38%) Active Directory
4 29 (42.03%) Microsoft
5 26 (37.68%) MS Office
6 21 (30.43%) ITIL
7 14 (20.29%) Windows XP
8 13 (18.84%) Citrix
8 13 (18.84%) Windows 8
9 12 (17.39%) MS Excel
10 11 (15.94%) Office 365
11 9 (13.04%) Finance
11 9 (13.04%) Windows Server 2008
12 8 (11.59%) MS Exchange
13 7 (10.14%) Blackberry
13 7 (10.14%) Windows Server
13 7 (10.14%) Windows Server 2012
14 6 (8.70%) Windows Server 2003
14 6 (8.70%) SLA
14 6 (8.70%) Advertising
15 5 (7.25%) Degree
15 5 (7.25%) TCP/IP
15 5 (7.25%) Windows 10
16 4 (5.80%) Exchange Server 2010
16 4 (5.80%) iPad
16 4 (5.80%) DNS
16 4 (5.80%) Microsoft Certification
16 4 (5.80%) HP
16 4 (5.80%) ITIL Certification
16 4 (5.80%) LAN

Help Desk Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.59%) MS Exchange
2 4 (5.80%) Exchange Server 2010
3 2 (2.90%) Exchange Server 2013
3 2 (2.90%) IBM Notes
4 1 (1.45%) Blackberry Enterprise Server
4 1 (1.45%) Exchange Server 2003
4 1 (1.45%) Exchange Server 2007
4 1 (1.45%) IBM Domino
Applications
1 26 (37.68%) MS Office
2 12 (17.39%) MS Excel
3 1 (1.45%) MS PowerPoint
Business Applications
1 2 (2.90%) Dynamics CRM
2 1 (1.45%) Dynamics GP
Cloud Services
1 11 (15.94%) Office 365
2 1 (1.45%) Google Apps
Communications & Networking
1 5 (7.25%) TCP/IP
2 4 (5.80%) DNS
2 4 (5.80%) LAN
3 3 (4.35%) DHCP
4 1 (1.45%) Firewall
4 1 (1.45%) Internet
4 1 (1.45%) VoIP
4 1 (1.45%) VPN
4 1 (1.45%) WAN
4 1 (1.45%) Wireless
General
1 9 (13.04%) Finance
2 6 (8.70%) Advertising
3 3 (4.35%) Banking
4 2 (2.90%) Local Government
4 2 (2.90%) Retail
4 2 (2.90%) Telecoms
5 1 (1.45%) Investment Banking
5 1 (1.45%) Law
5 1 (1.45%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.45%) COM
Miscellaneous
1 7 (10.14%) Blackberry
2 4 (5.80%) iPad
2 4 (5.80%) Smartphone
3 3 (4.35%) Computer Science
4 2 (2.90%) iPhone
5 1 (1.45%) CMDB
5 1 (1.45%) Data Protection Act
5 1 (1.45%) EPoS
5 1 (1.45%) Mainframe
5 1 (1.45%) Replication
5 1 (1.45%) Video Conferencing
Operating Systems
1 48 (69.57%) Windows
2 36 (52.17%) Windows 7
3 14 (20.29%) Windows XP
4 13 (18.84%) Windows 8
5 9 (13.04%) Windows Server 2008
6 7 (10.14%) Windows Server
6 7 (10.14%) Windows Server 2012
7 6 (8.70%) Windows Server 2003
8 5 (7.25%) Windows 10
9 4 (5.80%) Android
9 4 (5.80%) Unix
10 3 (4.35%) Windows 2000 Server
11 2 (2.90%) Mac OS X
12 1 (1.45%) Apple iOS
12 1 (1.45%) Linux
12 1 (1.45%) Windows Phone
Processes & Methodologies
1 21 (30.43%) ITIL
2 3 (4.35%) CRM
2 3 (4.35%) Incident Management
2 3 (4.35%) Service Management
2 3 (4.35%) Wealth Management
3 2 (2.90%) Problem Management
3 2 (2.90%) Process Improvement
3 2 (2.90%) Project Management
3 2 (2.90%) Software Distribution
4 1 (1.45%) Application Virtualisation
4 1 (1.45%) Change Control
4 1 (1.45%) Change Management
4 1 (1.45%) Data Protection
4 1 (1.45%) Disaster Recovery
4 1 (1.45%) Fault Analysis
4 1 (1.45%) ITIL V3
4 1 (1.45%) Mentoring
4 1 (1.45%) Service Desk Management
4 1 (1.45%) Ticket Management
4 1 (1.45%) Time Management
Programming Languages
1 1 (1.45%) C
Qualifications
1 5 (7.25%) Degree
2 4 (5.80%) ITIL Certification
2 4 (5.80%) Microsoft Certification
3 3 (4.35%) MCP
3 3 (4.35%) MOS
4 2 (2.90%) MCSE
5 1 (1.45%) A+ Certification
5 1 (1.45%) DBS Check
5 1 (1.45%) MCSA
5 1 (1.45%) MCTS
Quality Assurance & Compliance
1 6 (8.70%) SLA
System Software
1 32 (46.38%) Active Directory
2 1 (1.45%) Microsoft App-V
2 1 (1.45%) Samba
Systems Management
1 1 (1.45%) Casper Suite
1 1 (1.45%) Malwarebytes
1 1 (1.45%) McAfee ePO
1 1 (1.45%) SCCM
1 1 (1.45%) WSUS
Vendors
1 29 (42.03%) Microsoft
2 13 (18.84%) Citrix
3 4 (5.80%) HP
4 3 (4.35%) Apple
4 3 (4.35%) Avaya
4 3 (4.35%) Dell
4 3 (4.35%) Mitel
4 3 (4.35%) Remedy
5 2 (2.90%) Cisco
5 2 (2.90%) Lotus
6 1 (1.45%) Forcepoint
6 1 (1.45%) Google
6 1 (1.45%) Hummingbird
6 1 (1.45%) IBM
6 1 (1.45%) iManage
6 1 (1.45%) Intel Security