The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 176 173 179
Rank change year-on-year
-3 +6
Permanent jobs requiring a Technical Support Analyst 4 8 8
As % of all permanent IT jobs located in Manchester 0.098% 0.21% 0.21%
As % of the Job Titles category 0.10% 0.22% 0.22%
Number of salaries quoted 4 8 5
Average salary £33,750 £26,500 £24,000
Average salary % change year-on-year
+27.35% +10.41%
90% offered a salary of more than £23,300 £23,900 £21,000
10% offered a salary of more than £40,000 £32,500 £25,000
UK excluding London average salary £25,000 £30,250 £26,500
% change year-on-year
-17.35% +14.15%
Technical Support Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3871 3567 3670
As % of all permanent IT jobs located in Manchester 95.30% 94.12% 97.14%
Number of salaries quoted 3233 3108 3224
Average salary £37,500 £35,500 £35,000
Average salary % change year-on-year
+5.63% +1.42%
90% offered a salary of more than £22,500 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in Manchester

Technical Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the Manchester region.

Technical Support Analyst Salary Trend in Manchester

Technical Support Analyst
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the Manchester region over the 3 months to 19 September 2014.

Technical Support Analyst Salary Histogram in Manchester

Technical Support Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 9 (64.29%) Microsoft
1 9 (64.29%) MS Excel
2 8 (57.14%) Change Management
3 7 (50.00%) SLA
4 6 (42.86%) Citrix
4 6 (42.86%) NetApp
4 6 (42.86%) Windows
4 6 (42.86%) VMware
5 5 (35.71%) MCITP
5 5 (35.71%) Incident Management
5 5 (35.71%) Problem Management
5 5 (35.71%) SaaS
5 5 (35.71%) Root Cause Analysis
5 5 (35.71%) Exchange Server 2013
5 5 (35.71%) FlexPod
5 5 (35.71%) MS Exchange
5 5 (35.71%) Microsoft Certification
5 5 (35.71%) MCSE
5 5 (35.71%) Lync
6 4 (28.57%) ITIL
6 4 (28.57%) Windows 7
7 3 (21.43%) Mitel
7 3 (21.43%) VoIP
7 3 (21.43%) WAN
7 3 (21.43%) Active Directory
7 3 (21.43%) Change Control
7 3 (21.43%) Project Management
7 3 (21.43%) Analytical Skills
8 2 (14.29%) SQL
8 2 (14.29%) SCCM

Technical Support Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (35.71%) MS Exchange
1 5 (35.71%) Lync
1 5 (35.71%) Exchange Server 2013
Applications
1 9 (64.29%) MS Excel
2 1 (7.14%) MS Office
Cloud Services
1 5 (35.71%) SaaS
2 1 (7.14%) Route 53
2 1 (7.14%) ElastiCache
2 1 (7.14%) Amazon ElastiCache
2 1 (7.14%) Amazon EC2
2 1 (7.14%) Amazon S3
2 1 (7.14%) Amazon AWS
Communications & Networking
1 3 (21.43%) VoIP
1 3 (21.43%) WAN
2 1 (7.14%) Internet
Database & Business Intelligence
1 1 (7.14%) MySQL
1 1 (7.14%) Big Data
1 1 (7.14%) Amazon RDS
General
1 1 (7.14%) Legal
1 1 (7.14%) Marketing
Libraries, Frameworks & Software Standards
1 1 (7.14%) HTML
1 1 (7.14%) CSS
1 1 (7.14%) Web Services
1 1 (7.14%) jQuery
Miscellaneous
1 5 (35.71%) FlexPod
2 3 (21.43%) Analytical Skills
3 1 (7.14%) Thin Client
3 1 (7.14%) Fat Client
3 1 (7.14%) Video Conferencing
3 1 (7.14%) Mobile App
Operating Systems
1 6 (42.86%) Windows
2 4 (28.57%) Windows 7
3 1 (7.14%) UNIX
3 1 (7.14%) Linux
Processes & Methodologies
1 8 (57.14%) Change Management
2 5 (35.71%) Incident Management
2 5 (35.71%) Problem Management
2 5 (35.71%) Root Cause Analysis
3 4 (28.57%) ITIL
4 3 (21.43%) Project Management
4 3 (21.43%) Change Control
5 1 (7.14%) Time Management
5 1 (7.14%) E-Commerce
5 1 (7.14%) Configuration Management
5 1 (7.14%) Agile Software Development
Programming Languages
1 2 (14.29%) SQL
2 1 (7.14%) Shell Script
2 1 (7.14%) Java
2 1 (7.14%) JavaScript
2 1 (7.14%) PHP
Qualifications
1 5 (35.71%) MCSE
1 5 (35.71%) Microsoft Certification
1 5 (35.71%) MCITP
2 1 (7.14%) NCIE
2 1 (7.14%) ITIL Certification
2 1 (7.14%) VMware Certified Professional (VCP)
2 1 (7.14%) CCA
2 1 (7.14%) Citrix Certification
Quality Assurance & Compliance
1 7 (50.00%) SLA
System Software
1 3 (21.43%) Active Directory
2 1 (7.14%) VMware Infrastructure
2 1 (7.14%) XenApp
Systems Management
1 2 (14.29%) SCCM
Vendors
1 9 (64.29%) Microsoft
2 6 (42.86%) Citrix
2 6 (42.86%) NetApp
2 6 (42.86%) VMware
3 3 (21.43%) Mitel
4 1 (7.14%) AppSense