The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 250 220 243
Rank change year-on-year
-30 +23
Permanent jobs requiring a Technical Support Analyst 10 24 20
As % of all permanent IT jobs located in the North West 0.14% 0.35% 0.27%
As % of the Job Titles category 0.14% 0.38% 0.28%
Number of salaries quoted 10 23 17
Average salary £34,250 £23,000 £20,000
Average salary % change year-on-year
+48.91% +15.00%
90% offered a salary of more than £24,650 £18,000 £18,200
10% offered a salary of more than £50,000 £30,000 £24,700
UK excluding London average salary £25,750 £30,500 £26,500
% change year-on-year
-15.57% +15.09%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6990 6379 7134
As % of all permanent IT jobs located in the North West 94.66% 93.92% 96.61%
Number of salaries quoted 5772 5486 6099
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the North West

Technical Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the North West region.

Technical Support Analyst Salary Trend in the North West

Technical Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the North West region over the 3 months to 23 September 2014.

Technical Support Analyst Salary Histogram in the North West

Technical Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the North West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside +9 6 £35,750 +38.83%
Manchester -13 3 £40,000 +50.94%
Cheshire -28 1 £28,500 +32.55%
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 23 September 2014, IT jobs across the North West region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 11 (45.83%) Windows
2 10 (41.67%) MS Excel
2 10 (41.67%) Microsoft
3 9 (37.50%) Citrix
3 9 (37.50%) Change Management
4 8 (33.33%) VMware
4 8 (33.33%) SLA
4 8 (33.33%) HP
5 7 (29.17%) UNIX
5 7 (29.17%) SQL
6 6 (25.00%) Linux
6 6 (25.00%) MS Exchange
6 6 (25.00%) NetApp
6 6 (25.00%) Shell Script
6 6 (25.00%) Problem Management
6 6 (25.00%) Exchange Server 2013
7 5 (20.83%) FlexPod
7 5 (20.83%) MCITP
7 5 (20.83%) Incident Management
7 5 (20.83%) SaaS
7 5 (20.83%) Lync
7 5 (20.83%) Root Cause Analysis
7 5 (20.83%) Microsoft Certification
7 5 (20.83%) MCSE
7 5 (20.83%) ITIL
8 4 (16.67%) Windows 7
9 3 (12.50%) Change Control
9 3 (12.50%) Analytical Skills
9 3 (12.50%) HPUX
9 3 (12.50%) VoIP

Technical Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 23 September 2014, IT jobs across the North West region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (25.00%) MS Exchange
1 6 (25.00%) Exchange Server 2013
2 5 (20.83%) Lync
3 1 (4.17%) Exchange Server 2007
3 1 (4.17%) IIS
3 1 (4.17%) Tomcat
3 1 (4.17%) SharePoint
Applications
1 10 (41.67%) MS Excel
2 2 (8.33%) PrintSoft PReS
3 1 (4.17%) MS Office
Cloud Services
1 5 (20.83%) SaaS
2 1 (4.17%) Route 53
2 1 (4.17%) ElastiCache
2 1 (4.17%) Amazon ElastiCache
2 1 (4.17%) Amazon EC2
2 1 (4.17%) Amazon S3
2 1 (4.17%) Amazon AWS
Communications & Networking
1 3 (12.50%) VoIP
1 3 (12.50%) WAN
2 2 (8.33%) SAN
3 1 (4.17%) Internet
3 1 (4.17%) SNMP
Database & Business Intelligence
1 1 (4.17%) MySQL
1 1 (4.17%) Crystal Reports
1 1 (4.17%) Big Data
1 1 (4.17%) Amazon RDS
1 1 (4.17%) Relational Database
General
1 2 (8.33%) Banking
1 2 (8.33%) Investment Banking
2 1 (4.17%) Marketing
2 1 (4.17%) Telecoms
2 1 (4.17%) Finance
2 1 (4.17%) Legal
2 1 (4.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (8.33%) LAMP
2 1 (4.17%) jQuery
2 1 (4.17%) HTML
2 1 (4.17%) CSS
2 1 (4.17%) Web Services
Miscellaneous
1 5 (20.83%) FlexPod
2 3 (12.50%) Analytical Skills
3 2 (8.33%) Mainframe
4 1 (4.17%) Mathematics
4 1 (4.17%) Fat Client
4 1 (4.17%) Video Conferencing
4 1 (4.17%) Mobile App
4 1 (4.17%) User Experience
4 1 (4.17%) Firmware
4 1 (4.17%) Thin Client
Operating Systems
1 11 (45.83%) Windows
2 7 (29.17%) UNIX
3 6 (25.00%) Linux
4 4 (16.67%) Windows 7
5 3 (12.50%) HPUX
6 1 (4.17%) Windows Server 2012
6 1 (4.17%) MVS
6 1 (4.17%) Windows Server 2003
6 1 (4.17%) Windows Server 2008
Processes & Methodologies
1 9 (37.50%) Change Management
2 6 (25.00%) Problem Management
3 5 (20.83%) ITIL
3 5 (20.83%) Incident Management
3 5 (20.83%) Root Cause Analysis
4 3 (12.50%) Change Control
4 3 (12.50%) Project Management
5 2 (8.33%) Release Management
6 1 (4.17%) Time Management
6 1 (4.17%) Portfolio Management
6 1 (4.17%) Service Management
6 1 (4.17%) E-Commerce
6 1 (4.17%) Configuration Management
6 1 (4.17%) Agile Software Development
6 1 (4.17%) Data Analysis
Programming Languages
1 7 (29.17%) SQL
2 6 (25.00%) Shell Script
3 2 (8.33%) Java
4 1 (4.17%) JavaScript
4 1 (4.17%) PHP
4 1 (4.17%) VBA
4 1 (4.17%) C
Qualifications
1 5 (20.83%) MCSE
1 5 (20.83%) Microsoft Certification
1 5 (20.83%) MCITP
2 1 (4.17%) Degree
2 1 (4.17%) NCIE
2 1 (4.17%) ITIL Certification
2 1 (4.17%) VMware Certified Professional (VCP)
2 1 (4.17%) CCA
2 1 (4.17%) Citrix Certification
Quality Assurance & Compliance
1 8 (33.33%) SLA
System Software
1 3 (12.50%) Active Directory
2 2 (8.33%) VMware Infrastructure
3 1 (4.17%) Hyper-V
3 1 (4.17%) XenApp
3 1 (4.17%) XenDesktop
3 1 (4.17%) VMware ESX
Systems Management
1 2 (8.33%) Nagios
1 2 (8.33%) SCCM
2 1 (4.17%) NetBackup
2 1 (4.17%) WSUS
Vendors
1 10 (41.67%) Microsoft
2 9 (37.50%) Citrix
3 8 (33.33%) HP
3 8 (33.33%) VMware
4 6 (25.00%) NetApp
5 3 (12.50%) Mitel
6 2 (8.33%) IBM
6 2 (8.33%) Dell
6 2 (8.33%) Red Hat
7 1 (4.17%) Symantec
7 1 (4.17%) Adobe
7 1 (4.17%) Oracle
7 1 (4.17%) Business Objects
7 1 (4.17%) Cisco
7 1 (4.17%) AppSense