The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 225 225 234
Rank change year-on-year
0 +9
Permanent jobs requiring a Technical Support Analyst 15 20 18
As % of all permanent IT jobs located in the North West 0.21% 0.28% 0.24%
As % of the Job Titles category 0.22% 0.29% 0.25%
Number of salaries quoted 15 15 18
Average salary £32,500 £23,500 £20,000
Average salary % change year-on-year
+38.29% +17.50%
90% offered a salary of more than £26,000 £18,000 £17,000
10% offered a salary of more than £43,000 £35,500 £30,800
UK excluding London average salary £30,000 £29,000 £27,500
% change year-on-year
+3.44% +5.45%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6783 6860 7214
As % of all permanent IT jobs located in the North West 94.77% 94.75% 96.25%
Number of salaries quoted 5504 5868 6344
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the North West

Technical Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the North West region.

Technical Support Analyst Salary Trend in the North West

Technical Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the North West region over the 3 months to 30 July 2014.

Technical Support Analyst Salary Histogram in the North West

Technical Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the North West region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +3 10 £32,500 +8.33%
Merseyside +2 5 £32,500 +44.44%
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 30 July 2014, IT jobs across the North West region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 15 (57.69%) Windows
2 12 (46.15%) Microsoft
2 12 (46.15%) Citrix
3 11 (42.31%) MS Excel
4 10 (38.46%) VMware
5 9 (34.62%) Change Management
6 8 (30.77%) SLA
7 7 (26.92%) MS Exchange
7 7 (26.92%) MCSE
7 7 (26.92%) SQL
7 7 (26.92%) Microsoft Certification
7 7 (26.92%) NetApp
7 7 (26.92%) Problem Management
7 7 (26.92%) Exchange Server 2013
8 6 (23.08%) FlexPod
8 6 (23.08%) Root Cause Analysis
8 6 (23.08%) MCITP
8 6 (23.08%) Incident Management
8 6 (23.08%) SaaS
8 6 (23.08%) Lync
8 6 (23.08%) HP
9 5 (19.23%) UNIX
9 5 (19.23%) Shell Script
9 5 (19.23%) Windows 7
10 4 (15.38%) Linux
10 4 (15.38%) Active Directory
11 3 (11.54%) VoIP
11 3 (11.54%) WAN
11 3 (11.54%) ITIL
11 3 (11.54%) Project Management

Technical Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 30 July 2014, IT jobs across the North West region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (26.92%) MS Exchange
1 7 (26.92%) Exchange Server 2013
2 6 (23.08%) Lync
3 2 (7.69%) IIS
4 1 (3.85%) SharePoint
4 1 (3.85%) Tomcat
4 1 (3.85%) Exchange Server 2007
Applications
1 11 (42.31%) MS Excel
2 2 (7.69%) PrintSoft PReS
2 2 (7.69%) MS Office
Cloud Services
1 6 (23.08%) SaaS
2 1 (3.85%) Amazon EC2
2 1 (3.85%) Amazon S3
2 1 (3.85%) Amazon AWS
2 1 (3.85%) Office 365
2 1 (3.85%) ElastiCache
2 1 (3.85%) Route 53
Communications & Networking
1 3 (11.54%) VoIP
1 3 (11.54%) WAN
2 1 (3.85%) SNMP
2 1 (3.85%) VPN
2 1 (3.85%) Internet
2 1 (3.85%) SAN
Database & Business Intelligence
1 1 (3.85%) MySQL
1 1 (3.85%) SQL Server
1 1 (3.85%) SQL Server Reporting Services
1 1 (3.85%) Big Data
1 1 (3.85%) Amazon RDS
General
1 2 (7.69%) Marketing
2 1 (3.85%) Telecoms
2 1 (3.85%) Legal
2 1 (3.85%) Manufacturing
2 1 (3.85%) Games
2 1 (3.85%) Banking
2 1 (3.85%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (7.69%) jQuery
1 2 (7.69%) HTML
1 2 (7.69%) CSS
2 1 (3.85%) Web Services
2 1 (3.85%) LAMP
Miscellaneous
1 6 (23.08%) FlexPod
2 2 (7.69%) Mainframe
3 1 (3.85%) Blackberry
3 1 (3.85%) Firmware
3 1 (3.85%) Thin Client
3 1 (3.85%) Fat Client
3 1 (3.85%) Mobile App
Operating Systems
1 15 (57.69%) Windows
2 5 (19.23%) UNIX
2 5 (19.23%) Windows 7
3 4 (15.38%) Linux
4 2 (7.69%) Windows Server 2008
4 2 (7.69%) HPUX
5 1 (3.85%) Windows XP
5 1 (3.85%) MVS
5 1 (3.85%) Windows Server 2003
5 1 (3.85%) Apple iOS
5 1 (3.85%) Windows Mobile
5 1 (3.85%) Android
5 1 (3.85%) Windows Server 2012
Processes & Methodologies
1 9 (34.62%) Change Management
2 7 (26.92%) Problem Management
3 6 (23.08%) Root Cause Analysis
3 6 (23.08%) Incident Management
4 3 (11.54%) ITIL
4 3 (11.54%) Project Management
4 3 (11.54%) Change Control
5 2 (7.69%) Time Management
5 2 (7.69%) Release Management
5 2 (7.69%) E-Commerce
6 1 (3.85%) Analytics
6 1 (3.85%) Marketing Analytics
Programming Languages
1 7 (26.92%) SQL
2 5 (19.23%) Shell Script
3 2 (7.69%) JavaScript
4 1 (3.85%) PHP
4 1 (3.85%) Java
Qualifications
1 7 (26.92%) MCSE
1 7 (26.92%) Microsoft Certification
2 6 (23.08%) MCITP
3 1 (3.85%) MCSA
3 1 (3.85%) VMware Certified Professional (VCP)
3 1 (3.85%) CCA
3 1 (3.85%) Citrix Certification
3 1 (3.85%) NCIE
3 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 8 (30.77%) SLA
System Software
1 4 (15.38%) Active Directory
2 3 (11.54%) XenApp
2 3 (11.54%) VMware Infrastructure
3 2 (7.69%) XenDesktop
3 2 (7.69%) Hyper-V
3 2 (7.69%) VMware ESX
Systems Management
1 1 (3.85%) NetBackup
1 1 (3.85%) Nagios
1 1 (3.85%) McAfee ePO
1 1 (3.85%) WSUS
1 1 (3.85%) SCCM
Vendors
1 12 (46.15%) Microsoft
1 12 (46.15%) Citrix
2 10 (38.46%) VMware
3 7 (26.92%) NetApp
4 6 (23.08%) HP
5 3 (11.54%) Mitel
6 2 (7.69%) Dell
7 1 (3.85%) Cisco
7 1 (3.85%) IBM
7 1 (3.85%) Adobe
7 1 (3.85%) AppSense
7 1 (3.85%) Symantec
7 1 (3.85%) McAfee
7 1 (3.85%) Red Hat