The statistics below represent IT jobs advertised across the North West region that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 224 245 242
Rank change year-on-year
+21 -3
Permanent jobs requiring a Technical Support Analyst 11 9 14
As % of all permanent IT jobs located in the North West 0.20% 0.14% 0.20%
As % of the Job Titles category 0.20% 0.15% 0.21%
Number of salaries quoted 10 8 13
Median salary £36,500 £26,125 £30,000
Median salary % change year-on-year
+39.71% -12.91%
90% offered a salary of more than £20,000 £18,850 £21,800
10% offered a salary of more than £39,000 £33,675 £32,500
UK excluding London median salary £27,500 £25,000 £27,500
% change year-on-year
+10.00% -9.09%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5470 6116 6747
As % of all permanent IT jobs located in the North West 97.63% 96.77% 96.93%
Number of salaries quoted 4639 4988 5438
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the North West

Technical Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the North West region.

Technical Support Analyst Salary Trend in the North West

Technical Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the North West region over the 3 months to 28 June 2016.

Technical Support Analyst Salary Histogram in the North West

Technical Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the North West region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +7 7 £38,000 +56.70% 1
Cheshire +40 4 £20,000 +8.10%
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 28 June 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support Analyst in the job title.

1 14 (60.87%) Active Directory
2 13 (56.52%) Windows
3 11 (47.83%) VPN
4 10 (43.48%) VMware
4 10 (43.48%) Microsoft
5 9 (39.13%) LAN
5 9 (39.13%) Linux
5 9 (39.13%) ITIL
5 9 (39.13%) SQL
5 9 (39.13%) Disaster Recovery
5 9 (39.13%) Firewall
6 8 (34.78%) NAS
7 7 (30.43%) VMware Infrastructure
7 7 (30.43%) Windows Server
7 7 (30.43%) NetApp
7 7 (30.43%) SQL Server
7 7 (30.43%) IIS
7 7 (30.43%) TCP/IP
7 7 (30.43%) Cisco
8 6 (26.09%) MS Exchange
8 6 (26.09%) Citrix
8 6 (26.09%) SAN
8 6 (26.09%) Exchange Server 2013
8 6 (26.09%) PowerShell
9 5 (21.74%) Android
9 5 (21.74%) Time Management
9 5 (21.74%) Exchange Server 2010
9 5 (21.74%) Telecoms
10 4 (17.39%) Service Management
10 4 (17.39%) Clustering

Technical Support Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (30.43%) IIS
2 6 (26.09%) Exchange Server 2013
2 6 (26.09%) MS Exchange
3 5 (21.74%) Exchange Server 2010
4 2 (8.70%) IBM Notes
4 2 (8.70%) Tomcat
4 2 (8.70%) WebSphere
5 1 (4.35%) Exchange Server 2007
5 1 (4.35%) Skype for Business
Applications
1 4 (17.39%) MS Excel
2 2 (8.70%) MS Office
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 11 (47.83%) VPN
2 9 (39.13%) Firewall
2 9 (39.13%) LAN
3 8 (34.78%) NAS
4 7 (30.43%) TCP/IP
5 6 (26.09%) SAN
6 4 (17.39%) Ethernet
6 4 (17.39%) IPv4
7 3 (13.04%) DHCP
7 3 (13.04%) DNS
7 3 (13.04%) WAN
8 2 (8.70%) Wireless
8 2 (8.70%) WLAN
9 1 (4.35%) Wi-Fi
Database & Business Intelligence
1 7 (30.43%) SQL Server
2 2 (8.70%) PowerPivot
General
1 5 (21.74%) Telecoms
2 3 (13.04%) French Language
2 3 (13.04%) Legal
3 2 (8.70%) Arabic Language
3 2 (8.70%) German Language
3 2 (8.70%) Hindi Language
3 2 (8.70%) Russian Language
3 2 (8.70%) Spanish Language
4 1 (4.35%) Finance
4 1 (4.35%) Law
Libraries, Frameworks & Software Standards
1 2 (8.70%) .NET
1 2 (8.70%) XML
Miscellaneous
1 4 (17.39%) Analytical Skills
1 4 (17.39%) Clustering
1 4 (17.39%) Data Centre
1 4 (17.39%) HP StoreVirtual
2 2 (8.70%) Computer Science
2 2 (8.70%) Mathematics
3 1 (4.35%) BYOD
3 1 (4.35%) Life Science
3 1 (4.35%) Video Conferencing
Operating Systems
1 13 (56.52%) Windows
2 9 (39.13%) Linux
3 7 (30.43%) Windows Server
4 5 (21.74%) Android
5 4 (17.39%) Apple iOS
5 4 (17.39%) CentOS
5 4 (17.39%) Mac OS X
5 4 (17.39%) Windows Server 2008
5 4 (17.39%) Windows Server 2012
6 2 (8.70%) Windows 7
6 2 (8.70%) Windows Server 2003
7 1 (4.35%) Data ONTAP
7 1 (4.35%) Windows CE
Processes & Methodologies
1 9 (39.13%) Disaster Recovery
1 9 (39.13%) ITIL
2 5 (21.74%) Time Management
3 4 (17.39%) Business Continuity
3 4 (17.39%) Configuration Management
3 4 (17.39%) Continuous Improvement
3 4 (17.39%) Kalman Filter
3 4 (17.39%) Project Management
3 4 (17.39%) Service Management
3 4 (17.39%) Software Licensing
3 4 (17.39%) Web Filtering
4 3 (13.04%) Business Intelligence
5 2 (8.70%) Asset Management
6 1 (4.35%) Data Management
6 1 (4.35%) Incident Management
6 1 (4.35%) Load Balancing
6 1 (4.35%) Migration
6 1 (4.35%) Performance Monitoring
6 1 (4.35%) Problem Management
6 1 (4.35%) Server Patching
Programming Languages
1 9 (39.13%) SQL
2 6 (26.09%) PowerShell
3 2 (8.70%) Java
3 2 (8.70%) PL/SQL
3 2 (8.70%) T-SQL
3 2 (8.70%) VB.NET
Qualifications
1 2 (8.70%) CCNA
1 2 (8.70%) Cisco Certification
1 2 (8.70%) Degree
1 2 (8.70%) Microsoft Certification
2 1 (4.35%) NCDA
2 1 (4.35%) NCIE
2 1 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (13.04%) SLA
System Software
1 14 (60.87%) Active Directory
2 7 (30.43%) VMware Infrastructure
3 4 (17.39%) XenDesktop
4 2 (8.70%) vSphere
5 1 (4.35%) Hyper-V
Systems Management
1 1 (4.35%) SCOM
Vendors
1 10 (43.48%) Microsoft
1 10 (43.48%) VMware
2 7 (30.43%) Cisco
2 7 (30.43%) NetApp
3 6 (26.09%) Citrix
4 4 (17.39%) HP
5 2 (8.70%) CommVault
5 2 (8.70%) Lotus
6 1 (4.35%) F5
6 1 (4.35%) Fortinet
6 1 (4.35%) iManage
6 1 (4.35%) MobileIron
6 1 (4.35%) Motorola
6 1 (4.35%) Oracle
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